754 Freshdesk Jobs - Page 24

Sprinto is a leading platform that automates information security compliance. By raising the bar on information security, Sprinto ensures compliance, healthy operational practices, and the ability for businesses to grow and scale with unwavering confidence. We are a team of 200+ employees & helping 1000+ Customers across 75+ Countries . We are funded by top investment partners Accel, ELEVATION & Blume Ventures and have raised 32 Million USD in funding including our latest Series B round The Role We are looking for a Product Support Engineer to join our team and provide excellent customer support for our B2B SaaS product. The ideal candidate will have a strong understanding of cloud technology, excellent communication skills, and a passion for helping customers succeed. Responsibilities Provide swift resolutions to diverse customer inquiries across 24x5 shifts, ensuring consistent support coverage Deliver prompt, high quality & courteous, timely responses/support across all support channels (email, chat, slack, video) Provide outbound video call support to customers as requested Utilize internal documentation and develop comprehensive product knowledge to effectively handle general inquiries, integrations, API issues, and other technical troubleshooting for Sprinto Proactively identify trends and surface to relevant teams. Report missing knowledge articles, HelpCenter articles, or other required edits to Senior Specialists or Managers Stay updated on product developments, policy changes, known issues, user feedback, and comprehensive understanding of the compliance domain, Sprinto product, and supported integrations Proactively identify and address outages or critical issues, ensuring timely communication with engineers and managers. Track and report customer feedback to relevant stakeholders for continuous improvement Requirements 1-3 years of relevant work experience in Customer or Technical Support in SaaS Excellent written and verbal communication in English Proficient in technical troubleshooting, especially with cloud, integrations & API Familiarity with the basics of Cloud infrastructure providers & Change management solutions A calm and patient demeanor, especially when faced with challenging customer interactions Bachelors/Engineering Degree preferred Experience working with Freshdesk is a bonus Benefits Remote First Policy 5 Days Working With FLEXI Hours Group Medical Insurance (Parents, Spouse, Children) Group Accident Cover Company-Sponsored Device Education Reimbursement Policy Show more Show less

Role Overview We are seeking an energetic and goal-driven Team Lead Operations to manage a team of associates and drive operational excellence. The candidate will be responsible for process supervision, team productivity, SLA adherence, and client satisfaction. This role involves close coordination with cross-functional teams, client stakeholders, and internal leadership to ensure seamless operations. Key Responsibilities Team & Performance Management Supervise and lead a team of 820 operations executives or associates. Monitor daily team performance and allocate resources based on priority and SLA. Conduct performance reviews, 1-on-1s, and coaching to drive team effectiveness. Train and mentor team members on processes, quality standards, and systems. Operations Oversight Ensure SLA, TAT, accuracy, and quality targets are consistently met or exceeded. Track KPIs such as productivity, quality, AHT (Average Handling Time), and FTR (First-Time Resolution). Review dashboards and MIS reports to identify and address performance gaps. Client & Stakeholder Communication Serve as the point of contact for client escalations and service-level discussions. Coordinate with cross-functional teams (QA, Training, Product, Tech, etc.) for smooth workflows. Participate in weekly/monthly client reviews and business updates. Process Improvement Identify gaps and suggest improvements in operational processes and tools. Drive automation or process standardization initiatives in collaboration with internal teams. Ensure process documentation is current and followed by all team members. Reporting & Documentation Maintain and publish daily, weekly, and monthly reports on team and process performance. Document SOPs, workflows, and RCA (Root Cause Analysis) for errors or escalations. Core Skills Required Skills & Qualifications: 48 years of experience in operations (at least 2 years in a supervisory/team lead role). Deep understanding of team metrics, SLA/KPI management, and quality assurance. Experience handling high-volume processes in fast-paced environments. Strong problem-solving and decision-making ability. Tools & Platforms CRM & Ticketing: Salesforce, Freshdesk, Zendesk, Zoho Desk Reporting Tools: Excel (advanced), Google Sheets, Power BI (optional) Communication: MS Teams, Slack, Zoom ERP/Process Tools: SAP, Oracle, or in-house platforms (as applicable) Soft Skills Strong leadership and team motivation skills Excellent verbal and written communication Process-oriented with attention to detail Conflict resolution and escalation management skills Customer- and results-oriented mindset Preferred Qualifications Bachelors degree in Business Administration, Operations, or related field. Six Sigma Yellow/Green Belt certification (optional but a plus). Experience in startup, tech-enabled services, or BPO environments is a plus (ref:iimjobs.com) Show more Show less

About Aspora Aspora is building a Financial Services platform for immigrants around the world. We are backed by influential venture capitalists like Sequoia Capital, Hummingbird Ventures, Y Combinator, Global Founders Capital, Soma Capital, and are on a mission to simplify global banking as easily as booking an Uber. We’re first taking on the Indian diaspora - the largest and wealthiest immigrant population. 15 million Non-Resident Indians hold over $1.5T in wealth of which $500B is back in India. They remit $125B back every year and account for 25% of all real estate purchases in India. Yet, the banking experiences of these NRIs are archaic. We’re building a new age platform to service these NRIs with cross border money movement. We are a team of 40 that works with the intensity and the agility of a sports team. With innovation, hustle, and collaboration at our core, we aim to build better banking for all immigrants around the world. Discover more about our work, our ethos, and our vision on our website, Aspora About The Role As a part of our Operations Team, you'll be a key part of our payments and operations engine—ensuring every transaction is seamless, every issue is resolved quickly, and every anomaly is caught before it becomes a problem. You’ll be working at the intersection of fintech infrastructure, user experience, and analytical operations. It’s a high-accountability role with real ownership from day one. What You’ll Own Oversee day-to-day movement of funds, reconciling across internal systems and partner dashboards. Manage user issues end-to-end. Liaise with banks, payment partners, and internal teams to ensure quick resolution. Keep a constant eye on real-time dashboards. Identify and flag anomalies across transaction flows and service uptimes. Use data to detect patterns, investigate incidents, and propose improvements in operations or product workflows. Create and iterate on SOPs for recurring ops processes. Streamline issue resolution and scale support systems with automation wherever possible. What We Need 3 – 4 years in a fintech or payments role is mandatory. You’ve worked on payment rails, handled bank integrations, or dealt with transaction disputes. Experience using platforms like Freshdesk, Zendesk, or similar to manage queries and escalations. Ability to work with spreadsheets, dashboards, and queries to monitor system health and detect outliers. You’ve interacted with banks or external partners and know how to follow through on issue resolution. You don’t wait for instructions—you investigate, escalate, and solve with speed and precision. Who You Are You're curious, detail-oriented, and can spot a needle in a haystack. You enjoy working behind the scenes to keep systems running smoothly. You’re resourceful and calm under pressure, especially during live incidents. You love creating order out of chaos and are obsessed with closing loops. You’re looking for a role where your execution speed and clarity of thought can directly impact the user experience. Why Join Aspora? Be part of the engine that powers Aspora’s global money movement. Operate at the intersection of banking, payments, and user experience across geographies. Work alongside a mission-driven team obsessed with building for scale. Competitive compensation and ESOPs at an early-stage company with real revenue. Interview Process Exploratory Call (30 mins) – Chat with our recruiter to understand your journey, expectations, and fit with Aspora. Resume + Core Competency Round (60 mins) – Deep dive into your previous experience, problem-solving style, and alignment with role requirements. Problem Solving Round (60 mins) – Case-based discussion simulating real scenarios from our payment ops and ticketing flows. Bar Raiser Round (45 mins) – Conversation with our founder to assess ownership mindset, cultural fit, and long-term alignment. Show more Show less

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital). The Role The individual works directly with developers, clients and internal teams on post-integration issues to provide technical support, consulting and best practices. This individual will report to the person heading Technical Support of Business Engineering at Razorpay. This individual will ensure successful resolutions have been provided to our Merchants for the tickets/queries raised by them. Roles And Responsibilities Addressing technical queries on APIs, and Plugins and complete Razorpay product suite. Communicates technical issues to merchants and internal departments. The role will require discussing solutions with CXOs and highly competent tech teams. Identifies irregularities in functionality and unexpected behaviours with Razorpay products and services. Provide timely resolution to merchants assist them with Level 2/3 support team with product knowledge and technical troubleshooting & Debugging skills. Report Issues or bugs to Product /Software engineering teams by raising Jira and work towards a resolution with collaboration. Capture issues in our CRM (FreshDesk), update progress on a regular basis and resolve issues of the merchant. Act as an advocate for technical queries and expertise in terms of knowledge for Razorpay products, their implementations and usages. Enhance the overall experience of our merchants by providing support for technical issues without redirecting them to the developers. May travel to client sites in order to resolve extremely complex customer and integration issues. Mandatory Qualifications To explain complex information in simple, clear terms to a non-IT personnel. Ability to deal with complex issues and bring it to closure with least dependency. Logical thinker with good analytical and problem-solving skills. Good to have Up-to-date technical knowledge in payment gateway domain. Ability for in-depth understanding of multiple products and processes. Good interpersonal skills coupled with quick decision making while advising the client or Sales team. Knowledge of at least one frontend (HTML/CSS/JS/Angular/Flutter/React Native) and server-side technologies (Java/C++/Python/Go). B.Tech/M.Tech degree with internship experience Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe. Follow us on LinkedIn & Twitter Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Job Description We are looking for a passionate and technically skilled Solution Engineer to be part of our Field Sales Support team. You will be instrumental in solving complex customer problems, designing tailored solutions, and delivering impactful demonstrations of the Freshworks platform. This role suits individuals with strong pre-sales experience who thrive on customer interaction, solutioning, and collaborating with internal teams to drive business outcomes. Pre-Sales Engagement & Customer Solutions: Engage with SMB, mid-market, and enterprise customers to understand their business and technical challenges. Conduct discovery sessions, architect solutions, and deliver tailored product demonstrations and Proofs of Concept (POCs). Address technical objections and ensure alignment with customer needs. Solution Design & Documentation: Participate in gathering requirements and scoping complex engagements. Create technical documentation including solution proposals, SoWs, and RFP/RFI responses. Evaluate opportunities from a technical feasibility standpoint and proactively mitigate risks. Collaboration & Execution: Collaborate closely with Sales, Product, Engineering, and Implementation teams. Align technical strategies with sales initiatives to accelerate deal closures. Continuously improve pre-sales tools, processes, and enablement assets. Customer Advocacy & Product Evangelism: Articulate the value and capabilities of the Freshworks platform to both technical and business audiences. Represent Freshworks at customer meetings, events, and forums as a trusted technical advisor. Keep abreast of product developments and industry trends to provide relevant, up-to-date guidance. Qualifications 3–12 years of experience in pre-sales/solution engineering, technical consulting, or a similar customer-facing technical role. Strong background in SaaS, cloud technologies, APIs, and enterprise software environments. Proven experience designing and delivering technical demonstrations and POCs. Ability to work with mid-market and enterprise customers, understand their pain points, and craft effective solutions. Excellent communication and presentation skills, both written and verbal. Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience). Familiarity with Freshworks products is a strong plus. Key Skills: Pre-sales consulting & technical storytelling Solution architecture & demo delivery API, integrations, SaaS product understanding Discovery, qualification & objection handling RFP/RFI response and technical documentation Stakeholder collaboration (Sales/Product/Engineering) Strong communication & relationship-building Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Job Description We are looking for a passionate and technically skilled Solution Engineer to be part of our Field Sales Support team. You will be instrumental in solving complex customer problems, designing tailored solutions, and delivering impactful demonstrations of the Freshworks platform. This role suits individuals with strong pre-sales experience who thrive on customer interaction, solutioning, and collaborating with internal teams to drive business outcomes. Pre-Sales Engagement & Customer Solutions: Engage with SMB, mid-market, and enterprise customers to understand their business and technical challenges. Conduct discovery sessions, architect solutions, and deliver tailored product demonstrations and Proofs of Concept (POCs). Address technical objections and ensure alignment with customer needs. Solution Design & Documentation: Participate in gathering requirements and scoping complex engagements. Create technical documentation including solution proposals, SoWs, and RFP/RFI responses. Evaluate opportunities from a technical feasibility standpoint and proactively mitigate risks. Collaboration & Execution: Collaborate closely with Sales, Product, Engineering, and Implementation teams. Align technical strategies with sales initiatives to accelerate deal closures. Continuously improve pre-sales tools, processes, and enablement assets. Customer Advocacy & Product Evangelism: Articulate the value and capabilities of the Freshworks platform to both technical and business audiences. Represent Freshworks at customer meetings, events, and forums as a trusted technical advisor. Keep abreast of product developments and industry trends to provide relevant, up-to-date guidance. Qualifications 3–12 years of experience in pre-sales/solution engineering, technical consulting, or a similar customer-facing technical role. Strong background in SaaS, cloud technologies, APIs, and enterprise software environments. Proven experience designing and delivering technical demonstrations and POCs. Ability to work with mid-market and enterprise customers, understand their pain points, and craft effective solutions. Excellent communication and presentation skills, both written and verbal. Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience). Familiarity with Freshworks products is a strong plus. Key Skills: Pre-sales consulting & technical storytelling Solution architecture & demo delivery API, integrations, SaaS product understanding Discovery, qualification & objection handling RFP/RFI response and technical documentation Stakeholder collaboration (Sales/Product/Engineering) Strong communication & relationship-building Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

💻 Job Type: Full-Time 📍Location : Remote ⏱️ Work Timings : 9AM to 5PM EST | Monday to Friday 🖥️ Experience Required : 3+ Years of relevant experience ⌛ Hiring Timeline : Immediate 🚀 Hiring Process : Resume review - Initial screen - Interviews (2) About the company: Incommon is hiring on behalf of Unific. Unific is a SaaS company empowering merchants to turn data into growth. Position Summary: We are seeking a highly motivated and experienced Customer Support Manager to join our team. They will be responsible for ensuring our customers are supported in using our SaaS products and will oversee the customer support team. The successful candidate will have experience and passion for customer support, technical acumen and a desire to provide exceptional customer service.. Key Responsibilities: 💼 Decrease customer support response time and maintain a high NPS score 💼 Proactive and helps our support team go above and beyond on service so that we can get strong reviews 💼 Manage customer support team and make sure they are achieving their KPIs 💼 Uses analytics and data analysis tools to know if Customer Service Department is improving or not improving 💼 Maintain and improve the existing knowledge base 💼 Identify opportunities for upsell/expansion 💼 Create and run existing playbooks and process for support requests 💼 Ensure customers are achieving their desired outcomes 💼 Manage and resolve customer issues and escalations in a timely manner 💼 Work closely with the product and customer support team team to identify customer needs and provide feedback on product improvements Requirements : 💪 Bachelor's degree or equivalent, but Unific values experience over education 💪 Strong attention to detail and organizational skills 💪 Worked as a technical support agent for 2+ years and has technical skills 💪 Understands databases, APIs and how data flows move between systems. Unific is a data heavy platform and these skills are a must. 💪 Management experience on a Software as a Service customer support team for 3+ years 💪 Experience with customer support tools such as Zendesk, Freshdesk or HubSpot ServiceHub 💪 Excellent communication and interpersonal skills 💪 Strong problem-solving and critical thinking skills 💪 Ability to work independently and as part of a team Show more Show less

About the Role: We are looking for a dedicated and customer-oriented Customer Support Representative to join our growing team. In this role, you will be the first point of contact for our customers, providing timely and effective assistance to ensure a positive experience. You’ll resolve customer issues, answer questions, and provide product or service information with professionalism and empathy. Key Responsibilities: Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner. Resolve customer complaints and issues efficiently, escalating when necessary. Guide customers through troubleshooting steps or product usage. Maintain accurate and detailed records of customer interactions in CRM tools. Collaborate with internal teams (Sales, Technical, Operations) to resolve complex issues. Provide feedback and suggestions to improve customer satisfaction and product experience. Stay updated on product knowledge, company policies, and customer service best practices. Qualifications: Proven experience in customer service or a similar role (1–3 years preferred). Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Comfortable working with CRM systems and support tools (e.g., Zendesk, Freshdesk, Salesforce). Ability to multitask and work in a fast-paced environment. High school diploma or equivalent; college degree preferred. Preferred Skills: Experience supporting SaaS products or technical troubleshooting (if applicable). Fluency in additional languages is a plus. Empathy, patience, and a positive attitude toward helping others. What We Offer: Competitive salary and benefits. Opportunities for growth and career development. A collaborative and supportive team environment. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Food provided Internet reimbursement Provident Fund Schedule: Day shift Supplemental Pay: Commission pay Performance bonus Yearly bonus Work Location: In person Speak with the employer +91 8485052588

Job Information Industry IT Services Date Opened 06/03/2025 Job Type Full time City Serilingampally State/Province Telangana Country India Zip/Postal Code 500084 About Us Elixr Labs is where technology meets healthcare. We thrive by creating solutions to improve the efficiency of health care professionals primarily and installations. Our mobility solutions give a blanket coverage over all functions in the health care vertical from research to surgery. Our team consists of engineers who are experienced in this niche vertical that requires unique set of skills that cater to creating solutions for the health care vertical. Job Description Who We Are Elixr Labs is where technology meets healthcare. Elixr Labs is an Offshore Development Partner of Mobile Heartbeat (Hospital Corporation of America’s fully owned subsidiary). We thrive by creating solutions to improve the efficiency of healthcare professionals primarily and installations. Our mobility solutions give blanket coverage over all functions in healthcare vertical from research to surgery. Our team comprises engineers who are experienced in this niche vertical that requires unique set of skills that cater to creating solutions for the healthcare vertical. What You'll Do We are seeking a Deliver Manager to oversee the delivery of solutions and products delivered by organization. Responsibilities 1. Delivery Leadership Lead and Manage Delivery Teams : Overseeing a team of all employees working for the account(s). Understand the delivery plan and take accountability of the Delivery Escalation Handling : Taking on escalated support cases or challenges that require high-level technical expertise. Employee Transition and Forecasting: Manage the deployment of associates proactively to improve the billing rates, margins by maintaining ratio of employees on experience. Working with Horizontal Leads and Vertical leads on driving the hiring and reducing the impact 2. Governance Own and drive the governance calls with customers and internal management teams Establish regular meetings with reportees, team members 3. Processes Understand current practices Establish new best practices to improve the delivery 4. Communication and Client Management Client Interaction : Interfacing with customers to understand their needs, provide updates, and manage expectations. Cross-Functional Communication : Bridging the gap between technical teams and non-technical stakeholders, ensuring effective communication and understanding. 7. Tools and Technologies Service Management : Proficient in Jira and Freshdesk for incident and workflow management. 8. Reporting and Metrics Reporting : Tracking performance and delivery metrics, incidents and reporting to senior management. SLAs & KPIs : Managing SLAs and optimizing KPIs for the delivery Requirements Educational Background and Experience Education : A bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. Experience : Typically requires around 15 years of experience in IT support, application management, or software development, with at least 4-5 years in a leadership role. Experience in healthcare domain with exposure to compliance like HIPAA, GDPR will be beneficial. Benefits Competitive Compensation and Benefits. Elixr Labs offers competitive salaries and benefits and an environment that encourages employees to achieve their career goals. What we offer at Elixr Labs? At Elixr Labs, you will enjoy a robust rewards package which includes: Opportunity to work on various projects and sizes. Competitive salary. Group Insurance. Learning and development programs, training Career opportunities. About The Team Our team is collaborative, positive, curious, and engaged. We think fast, work smart and are looking for like-minded people to join our team. Elixr Labs is strongly committed to diversity within its community. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. Follow Us For more information about our company follow us on LinkedIn, Twitter, Facebook, YouTube, and Instagram. You can also follow our careers-focused channels on LinkedIn to keep up with our latest job postings.

Job Summary: We are looking for a skilled and customer-focused Technical Support Executive to join our team. The ideal candidate will be responsible for providing technical assistance and support to clients and internal teams. You will troubleshoot hardware and software issues, resolve network problems, and ensure client satisfaction through excellent service delivery. Key Responsibilities: Respond to customer queries via phone, email, or chat in a timely and professional manner Diagnose and troubleshoot software and hardware issues Guide customers through step-by-step solutions Document technical issues and solutions for future reference Collaborate with development and engineering teams to resolve complex issues Provide feedback on product usability and customer concerns Maintain service level agreements (SLAs) and ensure customer satisfaction Requirements: Bachelor’s degree in Computer Science, IT, or a related field (preferred) Proven experience in technical support or IT helpdesk Strong understanding of Windows/Mac OS, networking, and common software applications Excellent communication and problem-solving skills Ability to work under pressure and multitask effectively Customer-first attitude with a focus on timely resolution Preferred Skills: Knowledge of ticketing systems like Zendesk, Freshdesk, or similar Basic understanding of databases and cloud platforms Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Health insurance Paid sick time Provident Fund Shift: Day shift Experience: IT support: 2 years (Preferred) Language: English (Preferred) Work Location: In person Application Deadline: 16/06/2025 Expected Start Date: 23/06/2025

About the Role We are looking for a technically strong and customer-obsessed Technical Customer Support Engineer to join our growing team. You will be the first line of defense for our customers — resolving technical issues, guiding them through best practices, and ensuring a smooth, reliable experience with our platform. This role is ideal for someone who enjoys diving deep into technical challenges and thrives in a fast-paced, collaborative environment. Key Responsibilities Technical Support: Provide timely and professional support to customers via chat, email, and video calls. Troubleshooting: Diagnose and resolve infrastructure, deployment (Docker, Kubernetes), networking, API, authentication, and integration-related issues. Product Expertise: Become a product expert by deeply understanding our deployment architecture and various customer use cases. Issue Triage: Partner with engineering teams to escalate complex bugs or product limitations, ensuring accurate prioritization and timely resolutions. Documentation: Create and maintain detailed support documents, technical FAQs, internal knowledge bases, and customer-facing playbooks. Customer Enablement: Assist customers with onboarding, implementation guidance, and architectural best practices to ensure long-term success. Feedback Loop: Gather and relay actionable feedback from customer interactions to Product and Engineering teams. Monitoring & Observability: Utilize observability tools like Grafana and Prometheus to monitor platform performance and preemptively identify customer-impacting issues. Qualifications 3–5 years of experience in technical support, DevOps, or a related customer-facing engineering role. Hands-on experience with Docker , Kubernetes , cloud infrastructure (AWS/GCP/Azure), and REST APIs. Strong troubleshooting skills across different layers of the stack — from network to application. Excellent written and verbal communication skills, with a customer-first attitude. Experience working with observability tools (Grafana, Prometheus, etc.). Ability to work flexible shifts aligned with US and European time zones. Bonus: Experience using support ticketing tools (e.g., Zendesk, Freshdesk) and familiarity with CI/CD pipelines. Why Join Us? Work with cutting-edge cloud and SaaS technology. Be part of a high-impact team shaping customer success. Opportunities for career growth into technical account management, product support, or engineering roles. Competitive salary

Job Information Date Opened 04/06/2025 Province Uttar Pradesh Job Type Full time Industry Software Product Shift Timing Night shift/US Work Experience 0-3 years Weekly Off 5 Day working with Saturday and Sunday off City Noida Country India Postal Code 201303 Job Description Broad Function: We are seeking an experienced Customer Support with exceptional English proficiency, you will provide front-line assistance to customers via phone, email, and chat, addressing technical issues and product questions, your role involves in managing support tickets, follow up with customers, assist with U.S. Locker installations, and collaborate with internal teams to improve service. Strong communication, problem-solving skills, and a customer-focused mindset are key to success in this role. Roles and Responsibilities: Respond to customer inquiries via phone, email, or chat regarding basic technical issues and general product usage. Make outbound calls to customers for feedback, follow-up, and resolution confirmation. Log and track support requests in the ticketing system and escalate complex issues to the dedicated team. Maintain accurate records of customer interactions and issues. Collaborate with internal teams to improve processes, documentation, and customer satisfaction. Handle the US Lockers installations Requirements Desired Candidate profile: 1–3 years of experience in customer support, technical helpdesk, or a related role. Strong communication and interpersonal skills, especially over the phone. Basic understanding of software or technical products and ability to learn quickly. Problem-solving mindset with patience and empathy for customer concerns. Experience with CRM or support tools (e.g., Zendesk, Freshdesk, Salesforce) is a plus. Ability to manage multiple tasks and prioritize effectively. Familiarity with common troubleshooting for software or web-based tools. Prior experience in a B2C or B2B customer service environment Benefits The company offers a range of employee benefits including: Cashless medical insurance for employees, spouses, and children Accidental insurance coverage Life insurance coverage Retirement benefits including Provident Fund (PF) and Gratuity ESI* Sodexo benefits for income tax savings Paternity & Maternity Leave Benefit National Pension Saving

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM, ITAM, ITOM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Take Ownership: Own and build ITAM modules for sustained differentiation and growth. Develop deep domain expertise and understand trends in the ITAM market to come up with product vision. The role requires you to analyse, plan, document, build, release, and measure success for an end to end module including data and user experience modules. Ideal candidate would demonstrate independent ownership with deep SME and market knowledge to lead the product OKRs including integration with third party tools and acquired modules. Be a Customer Champion: Develop a sense of empathy with our ITxM customer base to build an understanding of various problems. The role is also a bridge between the customer and the engineering teams to ensure focus on solving customer needs & delivering continuous value. Practice Craftsmanship: Learn and Practice product craft. Create product solutions with delightful user experiences and find the balance between solving the customer problem and shipping the right product solution. We take pride in releasing the smallest of features while iterating and shipping regularly. Play as One Team: The role needs you to communicate clearly to various stakeholders of Product development, Engineering, Marketing, Sales & Leadership teams and work together to bring your vision to life. Act with Urgency: Breakdown complex problems to phases to help the team make incremental progress while still keeping the bigger picture intact. You’d evangelize the vision and ensure maximum customer value is achieved with the appropriate amount of work. Qualifications 10+ years of working in global/cross-functional software teams in a software product company. SaaS experience is preferred as you’d settle right in. 6+ years of core product management experience in building features for internet software products. Being empathetic and having a strong listening ability to understand the other person - may it be a customer or a stakeholder. Attention to detail: every decision you make will affect every Freshservice customer and all their employees, so you need to dot the i's and cross the t's. Ability to arrive at Intuitive & simplistic solutions. You need to have a strong sense of UI and usability. Ability to communicate complex concepts/customer problems in a simple way to internal & external stakeholders. A track record of making day-to-day data-driven decisions in a fast-evolving environment while keeping an eye on the overall vision. Having worked in a mode of structured experimentation - measuring and iterating on problems from time to time to achieve product goals. Ability to drive customer adoption and engagement; leverage analytical tools and customer feedback for insight driven initiatives Self-starter with a passion for independent, creative problem-solving, strong ownership, high commitment and a strong business judgment. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Broad Function: We are seeking an experienced Customer Support with exceptional English proficiency, you will provide front-line assistance to customers via phone, email, and chat, addressing technical issues and product questions, your role involves in managing support tickets, follow up with customers, assist with U.S. Locker installations, and collaborate with internal teams to improve service. Strong communication, problem-solving skills, and a customer-focused mindset are key to success in this role. Roles and Responsibilities: Respond to customer inquiries via phone, email, or chat regarding basic technical issues and general product usage. Make outbound calls to customers for feedback, follow-up, and resolution confirmation. Log and track support requests in the ticketing system and escalate complex issues to the dedicated team. Maintain accurate records of customer interactions and issues. Collaborate with internal teams to improve processes, documentation, and customer satisfaction. Handle the US Lockers installations Requirements Desired Candidate profile: 1–3 years of experience in customer support, technical helpdesk, or a related role. Strong communication and interpersonal skills, especially over the phone. Basic understanding of software or technical products and ability to learn quickly. Problem-solving mindset with patience and empathy for customer concerns. Experience with CRM or support tools (e.g., Zendesk, Freshdesk, Salesforce) is a plus. Ability to manage multiple tasks and prioritize effectively. Familiarity with common troubleshooting for software or web-based tools. Prior experience in a B2C or B2B customer service environment Benefits The company offers a range of employee benefits including: Cashless medical insurance for employees, spouses, and children Accidental insurance coverage Life insurance coverage Retirement benefits including Provident Fund (PF) and Gratuity ESI* Sodexo benefits for income tax savings Paternity & Maternity Leave Benefit National Pension Saving Show more Show less

DevRev DevRev’s AgentOS, purpose-built for SaaS companies, comprises three modern CRM apps for support, product, and growth teams. It connects end users, sellers, support, product people, and developers, reducing 9 business apps and converging 6 teams onto a common platform. Unlike horizontal CRMs, DevRev takes a blank canvas approach to collaboration, AI, and analytics, enabling SaaS companies to increase product velocity and reduce customer churn. DevRev is used by thousands of companies in search of low latency analytics and customizable LLMs to thrive in this era of GenAI. Headquartered in Palo Alto, California, DevRev has offices in seven global locations. We have raised $100 million in funding from investors like Khosla Ventures and Mayfield at a $1.1 billion valuation. We are also honored to be named on the Forbes 2024 list of America’s Best Startup Employers. Founded in October 2020 by Dheeraj Pandey, former co-founder and CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix, DevRev continues to push the boundaries of innovation, helping thousands of companies thrive in the rapidly evolving landscape of AI-driven SaaS. Job Description We are seeking a highly motivated Solutions Engineer to join our pre-sales team and contribute to the design, development, and implementation of cutting-edge technical solutions for our prospective customers. In this role, you will collaborate closely with Account Executives, Product Management, Engineering Team, Solutions Architects, Customer Success, and other stakeholders to ensure that our solutions meet customer requirements and exceed expectations. You will play a pivotal role in the sales process, providing technical expertise, conducting product demonstrations, and supporting the development of technical proposals. As a Solutions Engineer, you will work directly with customers to understand their technical needs, build custom solutions during PoCs, integrate & demonstrate DevRev Apps with with customers’ existing SaaS ecosystem, and ensure a smooth transition to our implementation and customer success teams. Your ability to communicate complex technical concepts clearly and build strong relationships with customers will be essential to your success in this role Key Responsibilities Provide expert technical support to the sales team, assisting with product information, addressing technical questions, and supporting solution development during the sales process. Conduct live product demonstrations tailored to the specific needs of prospective customers, effectively showcasing technical features, advantages, and benefits. Collaborate with customers to understand their technical requirements and pain points, working closely with Solutions Architects to design the most effective solutions. Assist in the creation of technical proposals and RFP/RFI responses, ensuring alignment with customer needs and our technical capabilities. Analyze competitor products and provide insights on our competitive advantages, keeping the sales team informed of market trends and competitor activities. Train sales teams on the technical aspects of our products and solutions, developing training materials and conducting regular sessions to ensure they are equipped with the latest knowledge. Build and maintain strong relationships with customers, acting as a trusted technical advisor and supporting them through the sales process and beyond. Create and maintain technical documentation, including case studies and technical guides, to support both sales and customer use. Customize solutions to meet specific customer requirements, working with engineering and product teams to deliver tailored configurations and integrations. Ensure a seamless transition of new customers to the implementation and customer success teams, providing detailed handover documentation and support. Work closely with internal teams, sharing technical knowledge and contributing to the continuous improvement of our sales engineering processes and practices. An ideal candidate for the Solutions Engineer role would have Degree in Computer Science, Engineering, Information Technology, or a related field. 5+ years of experience in a technical pre-sales or sales engineering role. Strong technical acumen with the ability to understand and explain complex concepts clearly. Hands-on coding experience in Python/JavaScript/Typescript. Experience of building custom integrations with SaaS vendors' APIs (ex: Jira, SalesForce, Freshdesk, Azure DevOps, etc.) Proven experience in conducting product demonstrations and developing technical proposals. Excellent communication and interpersonal skills, with a focus on customer engagement. Ability to work collaboratively with cross-functional teams. Experience in competitive analysis and market research. Willingness to travel up to 30% based on client and business needs. Culture The foundation of DevRev is its culture - our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers. That is DevRev!

Job Summary:We are seeking a friendly, solution-oriented Customer Support Representative to join our team. You will serve as the first point of contact for our customers, helping to resolve inquiries, troubleshoot issues, and provide excellent service that reflects our brand values. Key Responsibilities:Respond to customer queries via email, chat, phone, or social media in a timely and professional manner. Troubleshoot product or service issues and guide customers through appropriate solutions. Maintain detailed records of customer interactions and feedback. Escalate complex issues to the appropriate departments when necessary. Follow up with customers to ensure their issues are resolved to their satisfaction. Stay updated on company products, services, and policies. Collaborate with other departments (e.g., sales, technical support) to improve customer experience. Requirements:High school diploma or equivalent (Bachelor’s degree preferred). Proven experience in a customer support or service role. Excellent communication and interpersonal skills. Ability to remain calm and empathetic when dealing with difficult customers. Strong problem-solving skills and attention to detail. Familiarity with CRM systems and support software (e.g., Zendesk, Freshdesk, Salesforce). Ability to multitask and manage time effectively. Preferred Qualifications:Experience in [industry-specific detail, e.g., SaaS, e-commerce, healthcare]. Bilingual or multilingual abilities are a plus. Knowledge of basic troubleshooting for software or hardware products. What We Offer:Competitive salary and benefits package Opportunities for growth and advancement Supportive and inclusive work environment Training and development programs

Responsibilities: Handle Level 3 escalations from the customer support team in an efficient and professional manner. Analyze and resolve complex customer issues that require in-depth knowledge of products/services. Collaborate with internal departments to gather information and provide accurate resolutions to customers. Maintain a high level of customer satisfaction by providing prompt and effective support. Qualifications: Minimum 2-3 years of experience in a customer service or call centre environment (E-com experience preferred), with demonstrated experience handling escalated issues. Strong problem-solving skills and the ability to think critically.. Excellent verbal and written communication skills, with a customer-centric approach. Proficient in using CRM software (Freshdesk will be preferred) and other relevant tools.

Job Summary:We are seeking a friendly, solution-oriented Customer Support Representative to join our team. You will serve as the first point of contact for our customers, helping to resolve inquiries, troubleshoot issues, and provide excellent service that reflects our brand values. Key Responsibilities:Respond to customer queries via email, chat, phone, or social media in a timely and professional manner. Troubleshoot product or service issues and guide customers through appropriate solutions. Maintain detailed records of customer interactions and feedback. Escalate complex issues to the appropriate departments when necessary. Follow up with customers to ensure their issues are resolved to their satisfaction. Stay updated on company products, services, and policies. Collaborate with other departments (e.g., sales, technical support) to improve customer experience. Requirements:High school diploma or equivalent (Bachelor’s degree preferred). Proven experience in a customer support or service role. Excellent communication and interpersonal skills. Ability to remain calm and empathetic when dealing with difficult customers. Strong problem-solving skills and attention to detail. Familiarity with CRM systems and support software (e.g., Zendesk, Freshdesk, Salesforce). Ability to multitask and manage time effectively. Preferred Qualifications:Experience in [industry-specific detail, e.g., SaaS, e-commerce, healthcare]. Bilingual or multilingual abilities are a plus. Knowledge of basic troubleshooting for software or hardware products. What We Offer:Competitive salary and benefits package Opportunities for growth and advancement Supportive and inclusive work environment Training and development programs

Role Description Job Title: Level 1 Technical Support Specialist / Product Support Analyst Experience Range 2 – 4 years (for L1 Support and early Product Support roles; adjust as needed) Hiring Location: [Specify Location – e.g., Bangalore / Chennai / Remote / Onsite with Client] Role Proficiency Ensure timely delivery and support to meet client requirements as per product/project specifications. Manage team activities and readiness of the support ecosystem to ensure smooth and seamless customer experience. Outcomes Understand and analyze business/technical requirements and their impact on applications and systems. Respond to user queries via phone, email, chat, etc., resolving issues or escalating appropriately. Ensure product documentation/knowledge base is up to date. Coordinate with engineering teams for bug fixes and enhancements. Lead associate-level staff and monitor quality/timeliness of their work. Drive technical/functional issues toward closure. Plan and implement evolving support processes. Measures Of Outcomes Reduction in number of escalated tickets to Operational Team. Zero major incidents (e.g., blocker bugs, data loss) reported. Customer satisfaction and positive feedback. Compliance with process standards and timelines. Achievement of quarterly/yearly OKRs (self and team). Timely and complete delivery of requirements and traceability matrix. Support process adherence and documentation completeness. Outputs Expected Implementation & Support: Follow product standards and QA norms. Conduct peer reviews and defect logging. Participate in deployments and mock testing. Analyze and resolve defects with senior support team. Product Delivery & Management Identify system improvement opportunities from recurring issues. Recommend enhancements to development/engineering teams. Manage end-to-end production support and transitions. Capability Building Create team checklists and training content. Deliver internal training on product knowledge. Knowledge Management Maintain knowledge assets; lead knowledge transfer sessions. People Management Mentor junior team members; contribute to team growth and cohesion. Build working relationships with internal and external stakeholders. Must-Have Skills Ticket creation, triaging, and workflow management. Customer coordination & internal escalation handling. Documentation & reporting skills. Excellent communication (written & verbal) in English. Basic troubleshooting across platforms and known issue handling. Familiarity with ticketing systems (e.g., Salesforce, Zendesk, Freshdesk). Strong problem-solving and time management skills. Good-to-Have Skills Experience with DevOps, CI/CD tools, and system deployment. Knowledge of SDLC (Agile, Waterfall) and support models. Familiarity with knowledge management systems (e.g., Wikis, Portals). Working knowledge of business domain/industry-specific processes. Exposure to cloud platforms (AWS, Azure, etc.). Ability to mentor and train new team members. Skill Examples Troubleshooting software product issues collaboratively. Using knowledge bases and past case data to resolve or escalate incidents. Documenting processes, FAQs, and resolution paths for repetitive issues. Communicating technical solutions to non-technical users. Knowledge Examples Support lifecycle understanding across different implementations (e.g., upgrade, migration). Product configuration, features, and standards. Basic understanding of review processes, metrics tracking, and reporting tools. Familiarity with technical documentation and industry compliance standards. Job Summary We are seeking a detail-oriented and reliable L1 Technical Support Specialist to manage daily support operations, including triaging tickets, answering common user queries, and escalating complex issues. This is a client-facing role requiring both technical understanding and excellent communication. Key Responsibilities Triage and categorize support tickets. Provide answers to standard queries and issues. Handle basic data exports, log pulls, and user requests. Escalate unresolved cases to the appropriate internal team. Skills ticketcreation&workflowmgmt.,Customercoordination&InternalEscalation,Documentation&Reporting Show more Show less

Job Description We are seeking an experienced and motivated Customer Support Team Manager to lead, scale, and optimize our support operations. The ideal candidate will bring strong leadership, process-driven thinking, and a passion for improving the customer journey in a regulated industry. This role involves managing a multi-channel support team (voice, email, WhatsApp, chat, social media), ensuring regulatory compliance, and delivering best-in-class service to our traders and investors. Roles & Responsibilities :- Team Leadership Lead, mentor, and manage a team of support executives, team leads, and quality assurance specialists. Drive team performance through coaching, training, and setting KPIs (First Response Time, Resolution Time, CSAT, etc.). Build a culture of accountability, empathy, and continuous improvement. Customer Experience Ensure high-quality and timely resolution of customer queries related to account opening, KYC, trading, UPI fund transfers, Demat issues, etc. Handle escalation management and implement root-cause analysis for recurring issues. Monitor support SLAs and align with business expectations. Process Optimization Coordinate with compliance, tech, product, and operations teams for issue resolution and system improvements. Quality Assurance & Training Develop and enforce quality benchmarks for customer interactions. Reporting & Analytics Track and report on support metrics and trends using tools like Freshdesk. Provide insights to product and tech teams to reduce support load and improve product usability. Requirements Key Requirements - Experience 2-3 years of experience in customer support or operations, with 1+ years in a team leadership role. Experience in the financial services or stock broking industry is mandatory . Skills Strong communication (English, Hindi), problem-solving, and leadership skills. Proficiency with customer support software like Freshdesk . Data-driven approach with experience using Excel. Educational Qualification Bachelor’s degree in Business, Finance, or related field. Certification in NISM (e.g., NISM Series VII or Series VIII) Show more Show less

About Daamaira At Daamaira Home and Living Limited , we craft timeless elegance in every piece of home décor. Rooted in luxury, sophistication, and aesthetic harmony, our brand aims to elevate living spaces with thoughtfully designed products that embody art and functionality. Role Overview We are seeking a Customer Service Specialist who will be the voice of Daamaira — the first point of contact for our valued customers. You will handle inquiries with warmth, professionalism, and promptness, ensuring every customer interaction is smooth, helpful, and reflective of our luxury brand ethos. Key Responsibilities Respond to customer queries via email, social media, phone, and chat in a timely and professional manner. Provide detailed product information, support with orders, returns, exchanges, and delivery status. Handle complaints and resolve issues with empathy and efficiency, aiming to exceed customer expectations. Maintain and update customer records, order status, and CRM entries accurately. Collaborate with internal teams (Sales, Logistics, Marketing) to ensure seamless customer experiences. Track and report recurring customer feedback and suggest improvements to the customer service process. Assist in building customer loyalty through positive interactions and after-sales support. Requirements Proven experience in customer service, preferably in e-commerce, retail, or lifestyle/luxury sectors. Excellent verbal and written communication skills in English (additional languages are a plus). Strong interpersonal skills and a customer-centric mindset. Ability to multitask, stay organized, and work under pressure. Familiarity with customer service tools (e.g., Zendesk, Freshdesk, Shopify Inbox, or similar). Basic understanding of social media platforms and e-commerce operations. A passion for home décor and design is a strong advantage. What We Offer Opportunity to be part of a growing luxury home decor brand. Collaborative and creative work environment. Employee discounts on all Daamaira products. Career growth and learning opportunities. Show more Show less

Company Description Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies - from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Work with our regional sales teams to convert prospects to customers Prepare and deliver bespoke technical product demonstrations at client meetings, webinars and customers events using storylines that resonate with the target audience Deliver product messaging to highlight Freshworks' value proposition through whiteboard and slide presentations, proof of concept management and RFP response documents Respond to various functional and technical customers questions and requirements Collect, assess and convey different customer requirements to central product management Become an advocate for our brand and actively promote our product solutions and services to prospects, potential and existing customers, and partners Collaborate with internal organizations (including sales, product management, and client services) to achieve sales goals Qualifications Minimum 1-4 years in Solution Engineering or in any technical role is a plus. Excellent soft skills and presentation skills are a must for this role. You will rely on the skills every single day! You should be capable of working on a cross-functional team to solve business & tech problems. You must possess solid verbal, written, presentation and interpersonal communication skills. You will work on multiple deals every month. Proven time management skills in a dynamic sales environment will come in really handy! A Bachelor’s degree is required. B.S. in Information Systems or Computer Science is nice to have. We’re looking for highly driven individuals with an execution focus and a strong sense of urgency. Prior knowledge on SaaS is an Advantage, however, if you are a fast-learner, this isn't a problem Flexible to work in shift (8AM-5PM IST) Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Company Description Company Details Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description Role Overview As a Customer Success Engineer (CSE) for the CX Suite of Products (Freshdesk, Freshchat, Freshcaller, and Freddy AI), you will serve as a trusted product advisor, working closely with Customer Success Managers (CSMs), Account Managers (AMs), Product, Engineering, Support, and other Go-To-Market teams to drive customer success and maximize product adoption. Rather than managing a portfolio of accounts directly, you will assist customer-facing teams by providing technical guidance, solution consulting, workflow assessments, and strategic recommendations to help customers fully realize the value of the CX Suite. Your expertise across support workflows, digital engagement, conversational AI, and customer journey optimization will play a critical role in enhancing customer outcomes, expanding product usage, and influencing the product roadmap. Key Responsibilities Adoption through Product Consultation Act as a subject matter expert (SME) for Freshdesk, Freshchat, Freshcaller, and Freddy AI, assisting CSMs and customers with advanced product consultations, use case reviews, and adoption strategies. Conduct workflow audits and discovery sessions (including agent shadowing) to assess adoption trends, identify gaps, and recommend improvements aligned to customer goals. Provide consultative guidance and best practices across ticketing, messaging, calling, automation, AI, analytics, and omnichannel engagement. Partner with customers during key transformation initiatives, helping them design optimal workflows, leverage AI/automation, and unlock self-service efficiencies. Retention & Expansion Strategy Support CSMs in driving retention and expansion by addressing adoption challenges, demonstrating product value, and positioning solutions based on customer needs. Drive data-backed utilization-based expansion campaigns in collaboration with the account team using insights from workflow audits and product analytics. Proactively engage on at-risk accounts by providing mitigation strategies and actionable guidance to support CSMs Cross-Functional Collaboration & Roadmap Influence Represent customer needs in internal expansion and Product & Engineering (P&E) connects, surfacing churn risks, feature feedback, and adoption barriers. Consolidate structured customer insights to influence roadmap planning and advocate for enhancements that align with customer priorities. Participate in the CX Steering Committee, representing customer needs in product development discussions. Learning & Enablement Lead workshops, webinars, and enablement sessions focussing on support transformation journeys. Spearhead enablement initiatives for CSMs by building adoption dashboards, ROI calculators, playbooks, FAQs, and driving CSE-AMA sessions. Develop tools, templates, and best practice guides to help teams proactively identify opportunities for product adoption and expansion. Stay updated on product innovations and industry trends, continuously refining enablement assets and consultative approaches. Customer Advocacy Lead Customer Outreach programs to collect feedback on new features, product gaps, and areas for improvement. Actively contribute to the Freshworks Community by joining Ask an Expert sessions, participating in Customer Councils (VOC). Identify and showcase customer success stories that highlight the transformational impact of the CX Suite. Qualifications Qualifications Key Qualifications 3+ years of experience in CX consulting, technical account management, solutions engineering, or other customer experience focussed roles. Strong product knowledge of Freshdesk, Freshchat, Freshcaller, Freddy AI preferred. Deep understanding of customer service operations, digital engagement trends, AI in support, omnichannel workflows, and automation best practices. Hands-on experience conducting discovery workshops, workflow assessments, technical training, and customer enablement sessions. Strong analytical skills to evaluate product adoption, usage trends, customer health metrics, and ROI. Excellent communication, presentation, and stakeholder management skills, able to work across technical and business teams. Proven ability to influence product roadmap through structured customer feedback. Experience working with cross-functional teams (Product, Engineering, Support, Sales) to deliver value-driven outcomes for customers. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

We’re looking for a proactive, persuasive, and customer-focused Customer Support Executive to join our growing online fabric store. Your role will go beyond resolving queries—you’ll play a key part in converting inquiries into sales , guiding customers through their shopping journey, and ensuring they have a smooth and satisfying experience. If you're passionate about customer service and have a knack for convincing and selling, this role is for you!⸻ Key Responsibilities Respond to customer queries via chat, phone, email, and social media promptly. Assist with product selection , order placement, payments, and shipping issues. Convert incoming leads and queries into successful online sales by understanding customer needs and offering suitable solutions. Handle complaints with empathy and professionalism while maintaining a positive brand tone. Coordinate with logistics and warehouse teams to ensure timely deliveries and returns. Maintain strong knowledge of fabrics, designs, and current offerings. Update CRM tools with accurate customer data and interactions. Share customer feedback and suggest improvements for better service and sales. ⸻ Requirements: Strong communication skills in English (verbal and written); other languages are a plus. Prior experience in e-commerce, retail, or textile customer service is preferred. Familiarity with fabrics, textiles, or fashion terminology is an advantage. Basic knowledge of customer service tools like Zendesk, Freshdesk, or similar platforms. Ability to multitask and handle high-pressure situations with professionalism. A customer-first attitude and problem-solving mindset. Proficiency with basic computer operations, Microsoft Office, and order management systems. ⸻ Requirements Excellent communication skills in English ; other languages are a plus. Confidence in convincing customers and driving sales through support channels. Experience in e-commerce, retail, or textile customer support preferred. Familiarity with fabrics, prints, or fashion terminology is a bonus. Comfortable using tools like Zendesk, Freshdesk , or similar platforms. Ability to multitask, work under pressure, and handle objections smartly. Basic computer knowledge (MS Office, CRM, order systems). Preferred Qualifications Bachelor's degree (Textiles, Fashion, or Business preferred). Experience with platforms like Shopify, WooCommerce, Amazon , etc. Job Type: Full-time Pay: ₹20,000.00 - ₹35,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Internet reimbursement Supplemental Pay: Yearly bonus Application Question(s): what are years of experience you have? Work Location: In person Speak with the employer +91 8128377175

Company Details Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description Role Overview As a Customer Success Engineer (CSE) for the CX Suite of Products (Freshdesk, Freshchat, Freshcaller, and Freddy AI), you will serve as a trusted product advisor, working closely with Customer Success Managers (CSMs), Account Managers (AMs), Product, Engineering, Support, and other Go-To-Market teams to drive customer success and maximize product adoption. Rather than managing a portfolio of accounts directly, you will assist customer-facing teams by providing technical guidance, solution consulting, workflow assessments, and strategic recommendations to help customers fully realize the value of the CX Suite. Your expertise across support workflows, digital engagement, conversational AI, and customer journey optimization will play a critical role in enhancing customer outcomes, expanding product usage, and influencing the product roadmap. Key Responsibilities Adoption through Product Consultation Act as a subject matter expert (SME) for Freshdesk, Freshchat, Freshcaller, and Freddy AI, assisting CSMs and customers with advanced product consultations, use case reviews, and adoption strategies. Conduct workflow audits and discovery sessions (including agent shadowing) to assess adoption trends, identify gaps, and recommend improvements aligned to customer goals. Provide consultative guidance and best practices across ticketing, messaging, calling, automation, AI, analytics, and omnichannel engagement. Partner with customers during key transformation initiatives, helping them design optimal workflows, leverage AI/automation, and unlock self-service efficiencies. Retention & Expansion Strategy Support CSMs in driving retention and expansion by addressing adoption challenges, demonstrating product value, and positioning solutions based on customer needs. Drive data-backed utilization-based expansion campaigns in collaboration with the account team using insights from workflow audits and product analytics. Proactively engage on at-risk accounts by providing mitigation strategies and actionable guidance to support CSMs Cross-Functional Collaboration & Roadmap Influence Represent customer needs in internal expansion and Product & Engineering (P&E) connects, surfacing churn risks, feature feedback, and adoption barriers. Consolidate structured customer insights to influence roadmap planning and advocate for enhancements that align with customer priorities. Participate in the CX Steering Committee, representing customer needs in product development discussions. Learning & Enablement Lead workshops, webinars, and enablement sessions focussing on support transformation journeys. Spearhead enablement initiatives for CSMs by building adoption dashboards, ROI calculators, playbooks, FAQs, and driving CSE-AMA sessions. Develop tools, templates, and best practice guides to help teams proactively identify opportunities for product adoption and expansion. Stay updated on product innovations and industry trends, continuously refining enablement assets and consultative approaches. Customer Advocacy Lead Customer Outreach programs to collect feedback on new features, product gaps, and areas for improvement. Actively contribute to the Freshworks Community by joining Ask an Expert sessions, participating in Customer Councils (VOC). Identify and showcase customer success stories that highlight the transformational impact of the CX Suite. Qualifications Qualifications Key Qualifications 3+ years of experience in CX consulting, technical account management, solutions engineering, or other customer experience focussed roles. Strong product knowledge of Freshdesk, Freshchat, Freshcaller, Freddy AI preferred. Deep understanding of customer service operations, digital engagement trends, AI in support, omnichannel workflows, and automation best practices. Hands-on experience conducting discovery workshops, workflow assessments, technical training, and customer enablement sessions. Strong analytical skills to evaluate product adoption, usage trends, customer health metrics, and ROI. Excellent communication, presentation, and stakeholder management skills, able to work across technical and business teams. Proven ability to influence product roadmap through structured customer feedback. Experience working with cross-functional teams (Product, Engineering, Support, Sales) to deliver value-driven outcomes for customers. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less