1945 Freshdesk Jobs - Page 24

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate ...

We’re looking for a strong individual contributor to join our team as a Product Support Reperesntative — a perfect stepping stone for anyone serious about building a career in Product Management . At our company, you’ll get hands-on experience working closely with customers and product teams, gaining valuable insights into how products are built, improved, and delivered. If you’re motivated, curious, and ready to dive in, this is the role for you! What You’ll Do Be the first point of contact for our customers via chat, email, and phone. Troubleshoot product queries with patience, empathy, and accuracy. Document and escalate technical issues to the product/tech team when needed. Collaborate w...

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate ...

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate ...

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate ...

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate ...

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate ...

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate ...

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate ...

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate ...

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate ...

Job Title: Customer Service Representative Location: Noida Department: Customer Experience / Customer Service Reports To: Customer Support Manager / Operations Head Employment Type: Full-Time About Sotbella- Sötbella was born in 2023, with a desire to blend bold fashion with timeless elegance, while staying rooted in inclusivity, individuality and self-expression. What started as a dream has evolved into a movement: fashion that goes beyond fabric to inspire, uplift, and empower. We believe fashion should be personal and powerful. That’s why we create luxury silhouettes at accessible prices, empowering you to express your unique style- without compromise. Job Summary: We are looking for a pr...

Role Overview We are seeking a Tech Lead (57 yrs experience) to design, build, and scale the technology foundation for our Support Excellence function. You Will Lead a small, high-impact engineering team. Own the support tooling roadmap. Implement solutions for ticket triage, data quality issues, automation, and integrations with our healthcare SaaS platform. This is a hands-on technical leadership role for someone who thrives on solving operational challenges, building frameworks from scratch, and enabling support teams to scale effectively. Key Responsibilities Build & Enhance Support Platform : Own engineering roadmap for support tooling (ticketing, triage, automation). Design scalable fr...

As a Data Engineering & Data Science Consultancy, you will be responsible for the following key tasks: Role Overview: You will serve as the primary owner for all managed service engagements across clients, ensuring SLAs and KPIs are consistently met. Your role will involve continuously improving the operating model, coordinating incident resolution, and collaborating with client and internal teams to manage operational roadmaps. Leading a team of Data Engineers and Consultants, you will ensure high-quality delivery and adherence to standards. Additionally, you will support the transition to Managed Services and ensure documentation is up to date for architecture, SOPs, and common issues. You...

Job Description We are looking for a Team Lead, Technical Support to join our growing global team at Sectigo. The Team Lead, Technical Support plays a critical leadership role in managing day-to-day technical support operations, guiding a team of engineers to deliver exceptional customer service and rapid issue resolution. This role bridges the gap between frontline support and senior escalation teams, ensuring consistency in service, mentoring staff, and driving operational improvements. The ideal candidate is both technically strong and highly people-focused, with the ability to balance priorities and deliver results in a fast-paced environment. This is a full-time and in-office position, ...

About Radin Health Radin Health is a rapidly growing Healthcare SaaS company transforming the radiology space with AI-powered, cloud-based software. Our suite of solutions includes Radiology Information Systems (RIS), PACS, Voice Dictation (Dictation AI), Patient Engagement, and Revenue Cycle Management, built specifically for imaging centers and teleradiology providers. Position Overview We are hiring a Customer Service Agent who is fluent and proficient in spoken and written English. In this role, you will support healthcare professionals and technical staff using our software products. This position requires excellent communication skills, attention to detail, and the ability to provide a...

Shift Timing: 5:30 PM – 6:30 AM IST (Monday to Friday) Key Responsibilities: Handle customer queries via phone, email & chat Troubleshoot & resolve issues, escalate when needed Work on CRM tools (Zendesk/Freshdesk) Collaborate with internal teams for complex cases Maintain knowledge base & meet KPIs (response, resolution, CSAT)

Experience : 2.00 + years Salary : Confidential (based on experience) Shift : (GMT+05:30) Asia/Kolkata (IST) Opportunity Type : Office (Mumbai) Placement Type : Full time Permanent Position (*Note: This is a requirement for one of Uplers' client - IDfy) What do you need for this opportunity? Must have skills required: SQL, AWS, Google Cloud, Monitoring IDfy is Looking for: Who are we? Eliminate Fraud. Establish Trust. IDfy is an Integrated Identity Platform offering products and solutions for KYC, KYB, Background Verifications, Risk Mitigation, Digital Onboarding and Digital Privacy. We establish trust while delivering a frictionless experience for you, your employees, customers and partners...

As a Chat Support Team Leader, you will oversee and guide a team of chat support agents. You’ll ensure high quality service through chat channels, meet performance and customer satisfaction metrics, manage escalations, mentor agents, and continuously improve processes. You’ll act as the bridge between agents and senior management, ensuring operational excellence and excellent customer experience. Key Responsibilities Lead, coach, mentor, and motivate a team of chat support agents to achieve high performance, quality, and customer satisfaction. Monitor daily performance metrics (e.g. response time, resolution time, average handle time (AHT), customer satisfaction (CSAT), first contact resolut...

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. HOW YOU WILL CONTRIBUTE - This role provides administrative support to all P&C Centers of Excellence, including Benefits. Key duties include processing compliance filings, conducting audits, managing CALA benefits escalations & administration, updating Ciena’s intranet pages, and overseeing the Freshdesk ticketing s...

About Us HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network ...

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our pe...

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our pe...

Role Overview As a Product Support Specialist , you will play a critical role in ensuring smooth adoption and continued satisfaction of our customers. You will be responsible for handling product queries, troubleshooting issues, maintaining customer documentation, and acting as the voice of the customer to internal teams. This is a functional role with a mix of technical know-how, customer handling, and process ownership. Key Responsibilities Serve as the first point of contact for customer product queries via email, chat, or calls. Troubleshoot common SaaS product issues (login/access, feature usage, configuration errors). Manage support tickets and ensure timely resolution as per SLA. Esca...

As a Product Support Team Lead, your primary responsibility will be to lead, mentor, and grow the product support team to deliver exceptional support experiences. You will act as an escalation point for complex customer issues and product queries, utilizing tools such as SQL, JavaScript, Postman, and browser developer tools to effectively debug customer issues. Building processes to log, track, and prioritize bugs and feature requests, and collaborating closely with the product and engineering teams to enhance product reliability and usability will also be part of your role. Your key responsibilities will include: - Reviewing customer screen recordings and usage patterns to identify UI/UX im...