1319 Freshdesk Jobs - Page 24

Job Overview: Location: [customer support executive] Job Type: Full time (2pm to 11pm)Evening shift Department: Customer Service Reports to: Customer Support Manager Job Summary: We are seeking a proactive and empathetic Customer Support Executive to join our team. You will be the first point of contact for our customers, providing support through various channels (phone, email, chat) and ensuring a smooth and satisfying customer experience. Your goal is to resolve inquiries efficiently, promote customer loyalty, and contribute to the improvement of our service processes. Key Responsibilities: Respond to customer queries in a timely and accurate way via phone, email, or chat. Identify custom...

Visit Health – Resolution Associate Location: Noida, Sector 16A, Film City | Type: Full-time | Immediate Joiners Preferred Shift-10 AM-7PM Working days- 5.5 days About Visit Health Visit Health is a next-generation health-tech platform, founded in 2016 by BITS Pilani alumni, with a vision to make healthcare accessible, affordable, and preventive. From telemedicine roots, Visit has transformed into a comprehensive wellness ecosystem connecting millions of users with insurers, doctors, and diagnostic partners across India. We offer services ranging from cashless OPD care, personalized wellness programs, EAP support, to preventive screenings—serving over 5 million users and 2,500+ corporate cli...

Job Description – Customer Support Executive (EdPrime – Jaipur & Jodhpur) Position: Customer Support Executive Location: Jaipur & Jodhpur Company: EdPrime (School ERP & Learning Platform) Preference: Female About EdPrime EdPrime is a leading school management and digital learning platform, designed to empower schools with seamless technology integration. We are looking for a proactive and empathetic Customer Support Executive who can provide excellent assistance to schools, ensuring smooth operations and high customer satisfaction. Key Responsibilities: Act as the primary point of contact for school clients (administrators, teachers, and staff) in Jaipur and Jodhpur. Handle incoming queries ...

Job Title: Technical Support Executive Location: Nellore Reports To: Technical Support Manager Job Summary: We are seeking a motivated and detail-oriented Technical Support Executive to assist customers with technical issues and provide product/service support. The role involves troubleshooting, problem-solving, and guiding users through technical processes. Key Responsibilities: Respond to customer queries via phone, email, or chat in a timely and professional manner. Diagnose and resolve hardware, software, and network-related issues. Guide customers through step-by-step solutions. Maintain logs of customer interactions, issues, and resolutions using ticketing systems. Escalate complex iss...

Job Title: Tele caller – Inbound/Outbound Support Department: Customer Support Location: Sector 70, Noida Working Hours: 10:00 AM – 7:00 PM (Monday to Saturday) Experience Required: Minimum 1 year in telecalling or customer support Job Description: We are hiring a dedicated and customer-focused Telecaller (Inbound Support) to handle incoming calls and assist customers with timely resolutions. The ideal candidate should have strong communication skills in Hindi and English , basic Excel knowledge, and prior experience with customer support tools like Richpanel, Freshdesk, or Zoho Desk . Key  Responsibilities: Handle inbound and Outbound customer calls and provide clear, helpful resolutions. ...

Category: Software Development/ Engineering Main location: India, Karnataka, Bangalore Position ID: J0725-1862 Employment Type: Full Time Position Description: Company Profile: Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizati...

You will be the Customer Support Lead for Times Internet, an organization that creates premium digital products to simplify and enhance the lives of millions. As India's largest digital products company, Times Internet has a significant presence across various categories like News, Sports, Fintech, and Enterprise solutions. The portfolio includes iconic brands such as TOI, ET, NBT, Cricbuzz, Times Prime, and more, crafted to enrich experiences and bring users closer to their interests and aspirations. You will lead end-to-end customer support operations for premium users across Economic Times digital products, including ET Prime and ET Masterclass. Your responsibilities will include ensuring...

Company Description Supy is the operating system designed specifically for multi-branch restaurant groups. It helps control costs, streamline operations, and boost profitability by providing real-time insights, mobile stock counts, and supplier ordering. Supy integrates seamlessly with your POS, ERP, and accounting tools, enhancing visibility across all operations. Trusted by over 2,500 restaurants in 28 countries, Supy has offices in the UK, Australia, UAE, and Saudi Arabia. Role Description We're looking for a Customer Support Manager to build and lead our global support function from the ground up. This is a hands-on, strategic role where you’ll recruit and coach a remote support team, de...

Assistant Manager – Training & Quality Key Responsibilities Responsible for managing the Training and Quality vertical for the Delivery Executive (DE) support function within the contact center. The role focuses on improving the support experience through structured training programs, robust quality frameworks, and capability-building initiatives. The Two Objectives Of This Role Are To Drive consistent performance and learning outcomes. Enhance the delivery partner experience through quality assurance and training interventions. Job Duties Training Own end-to-end training life cycle – onboarding, nesting, floor refreshers. Prepare training calendars, track attendance, measure effectiveness t...

This role is for one of Weekday's clients Salary range: Rs 210000 - Rs 300000 (ie INR 2.1-3 LPA) Min Experience: 1 years Location: Chennai JobType: full-time Requirements We are seeking a proactive, detail-oriented, and empathetic Customer Support Specialist to join our growing team. In this role, you will be the first point of contact for our B2B customers, delivering prompt, accurate, and helpful support across multiple channels. You will play a pivotal role in ensuring a seamless and satisfying experience for businesses using our eCommerce platform. This role is ideal for someone with at least one year of experience in customer support , especially within the eCommerce or B2B sector , and...

About Welspun Welspun World is one of India's fastest growing global conglomerates with businesses in Home Textiles, Flooring Solutions, Advanced Textiles, DI Pipes, Pig Iron, TMT bars, Stainless Steel, Alloy, Line Pipes, Infrastructure & Warehousing. At Welspun, we strongly believe in our purpose to delight customers through innovation and technology, achieve inclusive & sustainable growth to remain eminent in all our businesses. From Homes to Highways, Hi-tech to Heavy metals, We lead tomorrow together to create a smarter & more sustainable world. Job Purpose/ Summary Provide end-to-end L1 and L2 application support by monitoring alerts, troubleshooting issues, collaborating with cross-fun...

About Welspun Welspun World is one of India's fastest growing global conglomerates with businesses in Home Textiles, Flooring Solutions, Advanced Textiles, DI Pipes, Pig Iron, TMT bars, Stainless Steel, Alloy, Line Pipes, Infrastructure & Warehousing. At Welspun, we strongly believe in our purpose to delight customers through innovation and technology, achieve inclusive & sustainable growth to remain eminent in all our businesses. From Homes to Highways, Hi-tech to Heavy metals, We lead tomorrow together to create a smarter & more sustainable world. Job Purpose/ Summary Provide end-to-end L1 and L2 application support by monitoring alerts, troubleshooting issues, collaborating with cross-fun...

Responsibilties : Response to Client Emails in defined timelines Should adhere to the SLA and comply as per the defined process and client expectations. Assist with solving challenging client requests or issues and provide suggestions. Escalate as needed as per the escalation matrix. Freshdesk Ticketing tool experience required. Handle inbound and outbound (need based) client calls and provide support in getting resolution Required Skills: Minimum Graduate Excellent verbal and written communication skills Good MS Power-Point and MS-Excel skills Networking & Building Relationships Time management and organizational skills Strong analytical and problem-solving Deadline-driven and initiative-ta...

Job Title: Desktop Engineer Location: Hyderabad Office Department: IT / Desktop Support Engineer Reports To: IT Manager Employment Type: Full-Time Working Hours: 6PM - 3AM(US Shift) Job Summary: We are seeking a Desktop Engineer responsible for maintaining and supporting end-user devices, ensuring optimal performance and availability. The role involves troubleshooting hardware/software issues, configuring systems, and providing a high level of user satisfaction through effective IT support. Key Responsibilities: Install, configure, and maintain desktop and laptop computers, printers, scanners, and other peripherals. Troubleshoot hardware, software, and network connectivity issues for users. ...

Job Title: IT Support Technician Department : IT Support Reports To : IT Manager / System Administrator Location : Navrangpura, Ahmedabad Experience Required : 1–2 Years Travel Requirement : Must have own vehicle for site visits and field support Employment Type : Full-Time Job Summary We are looking for an enthusiastic IT Support Technician with 1–2 years of experience to provide technical assistance to users. The candidate must have strong troubleshooting skills in desktop/laptop support, email setup, application and OS issues, antivirus, and patch management. A vehicle is mandatory for field support tasks. Key Responsibilities Provide support for desktops, laptops, network printers, and s...

Location: Noida, Sector 63 Grade: V7 and Above Salary: 45,000 – 50,000 per month (CTC) Handle Level 3 customer escalations via email, calls, or CRM platforms. Act as the final resolution point for unresolved or sensitive customer complaints. Required Candidate profile Maintain comprehensive documentation of case resolutions in CRM tools. Ensure customer satisfaction through empathy, ownership, and clear communication. Joining: Immediate joiners preferred

Key Responsibilities: Handle customer queries and support requests through calls, emails, live chat, and social media. Communicate fluently and professionally in English, Hindi, and Telugu. Ensure every customer interaction is helpful, respectful, and solution-oriented. Use CRM tools to log tickets, update customer records, and track issue resolution. Follow up with customers to ensure satisfaction and closure of pending issues. Collaborate with internal teams to resolve customer issues quickly and effectively. Help develop FAQs, knowledge base articles, and customer onboarding guides. Share user insights and feedback with the product and content teams for continuous improvement. Requirement...

Responsibilities The product support representative will be responsible for answering customer queries and providing expert guidance and advice to customers. The ideal candidate should have extensive customer service skills and feel comfortable employing these skills in a high-volume environment. The product support representative will address customer concerns, complaints and inquiries in a professional and compassionate manner. Representatives should also be able to explain technical aspects to customers using easy-to-understand language. Responsibilities: Evaluate and prfioritize customer support cases. Act as the primary liaison between company and your customers. Communicate and solve c...

We're Hiring: Lead, Customer Success Operations (Workflow Management) Location: Pune Department: Customer Success Operations Join Qapita, a leading equity management platform transforming ownership for startups and enterprises worldwide. If you are passionate about enhancing customer experiences, optimizing workflows, and driving customer satisfaction, we want to hear from you! About The Role As a Lead, Customer Success Operations, you will be responsible for managing helpdesk and CR desk teams, streamlining workflows, leveraging analytics for insights, and enhancing overall customer satisfaction. This role requires a strategic thinker with strong leadership skills and hands-on experience in...

Location: LPU, Jalandhar (Work from Office) Experience: 2–5 years Job Type: Full-Time Department: Marketing & Communication About the Role Are you someone who enjoys solving problems, loves communicating with people, and finds joy in helping others succeed? At LPU Online, we’re on a mission to make education accessible, seamless, and supportive for every learner. As a Student Support Executive , you’ll be at the heart of that mission — ensuring our students feel heard, guided, and cared for at every step of their journey. This is more than just a support role. It’s a chance to build meaningful connections, provide real-time impact, and grow within the ever-evolving world of online education....

About Us HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network...

Job Role -Customer Support Lead Job Location- Noida Experience Required- 4 to 7 Years About Times Internet At Times Internet, we create premium digital products that simplify and enhance the lives of millions. As India’s largest digital products company, we have a significant presence across a wide range of categories, including News, Sports, Fintech, and Enterprise solutions. Our portfolio features market-leading and iconic brands such as TOI, ET, NBT, Cricbuzz, Times Prime, Times Card, Indiatimes, Whatshot, Abound, Willow TV, Techgig and Times Mobile among many more. Each of these products is crafted to enrich your experiences and bring you closer to your interests and aspirations. As an e...

Job Role: Zendesk Support Engineer Job Location: PAN INDIA Work Mode: (Hybrid) Experience 5-10 years Job description: Ticket support through ZD only - no requirement for chat or phone support Customer facing experience essential / ZD experienced preferred or other ticket management system

Passionate about the latest trends in Tech? What if you had a chance to be a part of the world's leading Hardware, Software, or SaaS solutions? Take your chance to become a mediator between our company, a group of our clients, and support teams. Join our team as a Service Delivery Manager to provide high-level quality service for famous worldwide well-known companies. Get the most agile digitalized training and emerge into technical, and business knowledge of a product to provide a seamless experience for users all over the globe. Excited? Let's see what it takes 💛 What you will do: Take part in the new clients' integrations; Simultaneously manage clients from a diverse list of industries; M...

About Tala Tala is on a mission to unleash the economic power of the Global Majority – the 4 billion people overlooked by existing financial systems. With nearly half a billion dollars raised from equity and debt, we are serving millions of customers across three continents. Tala has been named by the Fortune Impact 20 list, CNBC ’s Disruptor 50 five years in a row, CNBC ’s World's Top Fintech Company, Forbes’ Fintech 50 list for eight years running, and Chief's The New Era of Leadership Award. We are expanding across product offerings, countries and crypto and are looking for people who have an entrepreneurial spirit and are passionate about our m ission. By creating a unique platform that ...