About Radin Health Radin Health is a rapidly growing Healthcare SaaS company transforming the radiology space with AI-powered, cloud-based software. Our suite of solutions includes Radiology Information Systems (RIS), PACS, Voice Dictation (Dictation AI), Patient Engagement, and Revenue Cycle Management, built specifically for imaging centers and teleradiology providers. Position Overview We are hiring a Customer Service Agent who is fluent and proficient in spoken and written English. In this role, you will support healthcare professionals and technical staff using our software products. This position requires excellent communication skills, attention to detail, and the ability to provide accurate, timely assistance in a professional and respectful manner. Candidates with experience supporting radiology or healthcare software in a B2B SaaS setting will be strongly preferred. Key Responsibilities Provide high-quality customer support via phone, email, and chat in fluent, professional English Troubleshoot user issues related to RIS, PACS, Dictation, or patient portal access Create detailed support tickets and documentation of client interactions Follow defined procedures for escalation, triage, and resolution Ensure compliance with HIPAA and data security protocols in every interaction Contribute to the internal knowledge base and assist with support process improvement Uphold our customer-first culture through empathy, clarity, and reliability Required Qualifications Minimum 2 years of experience in a customer support role, preferably in SaaS, healthcare IT, or medical imaging Fluent spoken and written English (C1 level or higher) – must be able to clearly articulate technical issues and document interactions professionally Experience with support tools such as Jira, Zendesk, Freshdesk, or similar platforms Familiarity with medical or radiology terminology (e.g., PACS, RIS, HL7, DICOM) Basic technical troubleshooting ability (web-based tools, log collection, resets) Ability to work flexible hours, including US business hours, evenings, weekends, or on-call shifts, if required Excellent problem-solving and analytical skills Proficiency with CRM software, ticketing systems, and office tools (e.g., Microsoft Office, Google Suite) Ability to work in a fast-paced environment and manage multiple tasks simultaneously Ability to work flexible hours, US working hours, including evenings, weekends, or on-call shifts, if required. Excellent problem-solving and analytical skills. Proficiency with CRM software, ticketing systems, and basic office tools (e.g., Microsoft Office, Google Suite). Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Preferred Experience Prior support experience in radiology, imaging centers, or teleradiology groups Familiarity with HIPAA regulations and patient privacy compliance Experience supporting cloud-based healthcare SaaS platforms Bilingual capabilities (English + Spanish or other languages) are a plus but not required What We Offer Remote-first, collaborative work environment Supportive and structured onboarding and training Growth opportunities into Tier 2, QA, or Client Success roles Competitive compensation and benefits
Position Overview We are looking for a Senior QA Engineer with strong expertise in manual and automated testing for web and mobile applications. In this role, you will lead testing efforts, design robust test strategies, and collaborate with developers, product managers, and DevOps to ensure the highest product quality. You’ll also mentor junior QA engineers and contribute to building a culture of quality across the organization. Key Responsibilities Design and execute test plans, test cases, and test scripts for both manual and automated testing. Perform functional, regression, smoke, exploratory, and usability testing across web and mobile products. Build and maintain test automation frameworks, preferably with Selenium (Cypress is a strong plus). Conduct API testing for RESTful endpoints and validate WebSocket-based communication flows. Integrate automated tests into CI/CD pipelines using GitHub Actions, Jenkins, or similar tools. Collaborate with developers and DevOps teams to debug issues, verify fixes, and improve deployment quality. Ensure applications meet performance, security, and compliance standards (e.g., HIPAA). Use tools like Postman, JIRA, TestRail, or Zephyr for test management and bug tracking. Participate in code reviews and provide quality insights to strengthen releases. Mentor junior QA engineers and promote best practices in testing. Required Qualifications 5–8 years of professional QA experience in web or software application testing. Proficient in manual testing and writing automated test scripts. Hands-on experience with automation tools such as Selenium (Cypress is a plus). Familiarity with JavaScript-based test frameworks (Jest, Mocha) and API testing tools like Postman. Understanding of WebSockets, REST APIs, and cloud platforms (AWS Amplify, Lambda, etc.). Strong experience integrating automated tests into CI/CD pipelines. Solid knowledge of SDLC, testing methodologies, and defect management. Ability to analyze logs and performance metrics for effective issue diagnosis. Strong communication and collaboration skills. Preferred Experience Experience with Cypress or similar JavaScript-based automation frameworks. Background in healthcare technology, especially HIPAA-compliant systems. Familiarity with performance and security testing tools (e.g., JMeter, OWASP ZAP). Exposure to load testing, browser automation at scale, and network simulations. Knowledge of BDD/TDD methodologies and related tools. What We Offer Remote-first, collaborative work environment. Opportunity to ensure quality in AI-powered healthcare SaaS products. Structured onboarding, mentorship, and growth opportunities. Competitive compensation and benefits.
About Radin Health Radin Health is a rapidly growing Healthcare SaaS company transforming the radiology space with AI-powered, cloud-based software. Our suite of solutions includes Radiology Information Systems (RIS), PACS, Voice Dictation (Dictation AI), Patient Engagement, and Revenue Cycle Management, built specifically for imaging centers and teleradiology providers. Position Overview We are hiring a Customer Service Agent who is fluent and proficient in spoken and written English. In this role, you will support healthcare professionals and technical staff using our software products. This position requires excellent communication skills, attention to detail, and the ability to provide accurate, timely assistance in a professional and respectful manner. Candidates with experience supporting radiology or healthcare software in a B2B SaaS setting will be strongly preferred. Key Responsibilities Provide high-quality customer support via phone, email, and chat in fluent, professional English Troubleshoot user issues related to RIS, PACS, Dictation, or patient portal access Create detailed support tickets and documentation of client interactions Follow defined procedures for escalation, triage, and resolution Ensure compliance with HIPAA and data security protocols in every interaction Contribute to the internal knowledge base and assist with support process improvement Uphold our customer-first culture through empathy, clarity, and reliability Required Qualifications Minimum 2 years of experience in a customer support role, preferably in SaaS, healthcare IT, or medical imaging Fluent spoken and written English (C1 level or higher) must be able to clearly articulate technical issues and document interactions professionally Experience with support tools such as Jira, Zendesk, Freshdesk, or similar platforms Familiarity with medical or radiology terminology (e.g., PACS, RIS, HL7, DICOM) Basic technical troubleshooting ability (web-based tools, log collection, resets) Ability to work flexible hours, including US business hours, evenings, weekends, or on-call shifts, if required Excellent problem-solving and analytical skills Proficiency with CRM software, ticketing systems, and office tools (e.g., Microsoft Office, Google Suite) Ability to work in a fast-paced environment and manage multiple tasks simultaneously Ability to work flexible hours, US working hours, including evenings, weekends, or on-call shifts, if required. Excellent problem-solving and analytical skills. Proficiency with CRM software, ticketing systems, and basic office tools (e.g., Microsoft Office, Google Suite). Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Preferred Experience Prior support experience in radiology, imaging centers, or teleradiology groups Familiarity with HIPAA regulations and patient privacy compliance Experience supporting cloud-based healthcare SaaS platforms Bilingual capabilities (English + Spanish or other languages) are a plus but not required What We Offer Remote-first, collaborative work environment Supportive and structured onboarding and training Growth opportunities into Tier 2, QA, or Client Success roles Competitive compensation and benefits
Position Overview We are seeking a highly skilled Senior Full-Stack Developer with strong expertise in the MERN stack (MongoDB, Express.js, React.js, Node.js) and experience with AWS services . In this role, you will help architect, build, and scale mission-critical healthcare web applications. You will collaborate closely with cross-functional teams to deliver secure, performant, and reliable solutions that improve patient care and streamline radiology workflows. Candidates with prior healthcare IT or HIPAA-compliant application experience will be strongly preferred. Key Responsibilities Develop and maintain full-stack web applications using MongoDB, Express.js, React.js, and Node.js. Build responsive, high-performance front-end applications with React.js and Next.js, translating complex UI/UX designs into clean, reusable code. Design and manage RESTful APIs and WebSockets for real-time features. Optimize application performance, security, and scalability, especially for high-load healthcare environments. Integrate and manage AWS services (Lambda, Amplify, S3, DynamoDB, etc.) to support backend infrastructure. Implement secure authentication and authorization using JWT, OAuth, or similar frameworks. Collaborate with designers, product managers, and QA engineers to deliver high-quality product iterations. Mentor junior developers and contribute to team best practices. Troubleshoot, debug, and resolve production issues efficiently. Required Qualifications 5–10 years of professional experience in full-stack web development. Strong proficiency in JavaScript/TypeScript with deep expertise in React.js, Next.js, Node.js, and Express.js. Hands-on experience with MongoDB and scalable database design. Solid understanding of AWS services (Amplify, Lambda, S3, DynamoDB). Experience with WebSockets for real-time features. Strong foundation in HTML, CSS, responsive design, and accessibility (WCAG). Proficiency with Git and collaborative development workflows. Proven experience implementing secure authentication/authorization flows. Excellent debugging, performance tuning, and problem-solving skills. Ability to work independently and thrive in a distributed, fast-paced team. Preferred Experience Background in healthcare IT or experience with HIPAA-compliant applications. Knowledge of microservices architecture, Docker, and Kubernetes. Familiarity with CI/CD pipelines, automated testing, and release management. Strong awareness of inclusive design and accessibility standards. What We Offer Remote-first, collaborative work culture. Opportunity to build cutting-edge healthcare SaaS applications with real impact. Structured onboarding and continuous learning opportunities. Growth paths into technical leadership or solution architecture roles. Competitive compensation and benefits.