1319 Freshdesk Jobs - Page 26

Job Summary: We are seeking a proactive and detail-oriented Full Stack Developer for an L1 Support role with hands-on experience in Angular, Node.js, and MongoDB. The candidate will be responsible for monitoring production systems, identifying and resolving basic technical issues, escalating complex problems, and providing timely support for deployed applications. Key Responsibilities: Monitor and support production applications built with Angular and Node.js. Triage incoming tickets and debug front-end/back-end issues. Perform initial analysis of bugs, errors, and performance issues. Write scripts or minor code fixes for immediate production support. Coordinate with L2/L3 teams to escalate ...

Job Title: Customer Support Executive (South Indian Languages) Location: New Delhi Company: Genefied About Genefied: Genefied is a forward-thinking technology company focused on enabling businesses to build trust through innovative product authentication, loyalty, and engagement solutions. We empower brands to digitize customer experience through intelligent SaaS platforms. Job Summary: We are looking for a proactive and customer-focused Customer Support Executive fluent in at least two South Indian languages (Telugu, Tamil, Malayalam, Kannada), along with Hindi or English. You will serve as the first point of contact for our customers, assisting them with product queries, troubleshooting is...

Role Description : As a Software Engineer - Voice/ chat / email Support at Incedo, you will be responsible for providing customer support to clients through various channels such as voice, chat, and email. Your duties will include handling customer inquiries and complaints, providing technical support, resolving issues in a timely and efficient manner, maintaining customer satisfaction, and adhering to service level agreements. Roles & Responsibilities: Provide support to customers through various channels such as phone, email, and chat. Resolve customer issues and escalate issues to the appropriate teams when necessary. Maintain accurate records of customer interactions and issues. Familiar...

Role Summary: Responsible for handling and resolving customer complaints related to credit reports, RBI complaints, and internal escalations in a timely and compliant manner. Key Responsibilities: Acknowledge, analyze, and resolve customer complaints received via CICs (CIBIL, Experian, CRIF), RBI CMS, and NGRO. Coordinate with internal teams (operations, collections, underwriting) to gather necessary information. Prepare and submit formal responses to CICs and RBI portals. Maintain detailed logs and case histories as per audit and regulatory standards. Track timelines and ensure compliance with turnaround time (TAT) guidelines. Skills Required: Good knowledge of RBI regulations and credit bu...

Key Responsibilities: Customer Assistance: Provide timely and accurate responses to customer inquiries via phone, email, live chat, and other communication channels. Assist customers with product or service-related questions, concerns, and issues, ensuring their satisfaction. Troubleshoot and resolve technical issues, guiding customers through the solution process. Order Management: Process and track customer orders, returns, exchanges, and refunds. Ensure that customer orders are fulfilled correctly and on time, and update customers on their order status. Handle billing inquiries, including discrepancies, charges, and payment issues. Problem Resolution: Address customer complaints and conce...

greytHR is a full-suite HRMS platform that automates HR and payroll processes, ensuring compliance and security. With 50+ tools, it offers seamless ‘Hire-to-Retire’ solutions, powered by AI-driven analytics for enhanced employee experiences. Trusted by CFOs, loved by CHROs, and proudly Great Place to Work® Certified, greytHR serves 30,000+ clients across 25+ countries, managing over 3 million employees. As India’s leading HRMS provider, we are rapidly expanding in MEA and SEA markets with world-class, Made-in-India software. At greytHR, people come first. Our Great Place to Work® Certification reflects our commitment to fostering a high-trust, high-performance culture where employees are val...

We are looking for CRM executive who has a strong inclination on CRM. To be the ambassador of the Brand and a key contributor to the client development and sales performance on our Website 1. ECommerce – CRM operational experience with the ability to re-imagine new ways to improve upon the client promise. Act as a Digital stylist by assisting queries on merchandise for digital users & consumers. Sales driven executive that can interact well with users across digital platforms like Email, Calls, WhatsApp, Web Chat, Social Media and handling direct customer communication . Basic knowledge of CRM platforms like Freshdesk, Helpdesk, Gorgias. 5. Proper inventory levels at the backend are maintain...

Job Title: Travel Operations Manager Location: Shilgoan, Diva Thane We are looking for a dynamic and detail-oriented Travel Operations Manager to lead and optimize our travel operations processes. As a key part of our operations team, you will ensure seamless travel bookings, manage supplier relationships, support automation initiatives, and deliver an exceptional experience to our B2B and B2C clients. You will collaborate closely with product, tech, and customer support teams to drive operational excellence across our travel tech platform. Key Responsibilities: Oversee day-to-day operations related to flight, hotel, and holiday bookings across the platform. Monitor and manage PNRs, cancella...

Job description Job Description: Our Customer Experience Executive play a crucial part in the mission to deliver timely, accurate and professional customer service to all our customers. In a fun and fast-paced environment, this position requires Call, Email and Chat communication with customers. What will you be doing 1.Provide help and advice to customers using DrinkPrime's protocols or services; 2. Communicate courteously with customers; 3. Handle customer complaints/inquiries or requests; 4. Keep accurate records of discussions or correspondence with customers; 5. Work across different teams (Sales, operations, delivery, finance, etc) for effective and fast issue resolution; 6. Finding wa...

Company Description : Mantra Softech is a global leader in biometric and RFID technology, offering a diverse range of innovative products to meet complex security needs. Founded in 2006, the company is recognized for its pioneering efforts in the biometric sensor industry. Mantra's cutting-edge technology powers its extensive product portfolio, which includes Fingerprint Sensors, IRIS Sensors, Integrated Devices, and more. The company is deeply committed to innovation and continually expands its offerings to address future business security concerns. Mantra's solutions are versatile, catering to both SMEs and large enterprises, and are widely used in various sectors, including government and...

Job Description: We are looking for a dedicated and customer-centric Customer Support Associate to join our support team. The ideal candidate will have prior experience handling inbound/outbound calls as well as chat/email support, ensuring high-quality service across all communication channels. Key Responsibilities: Handle customer queries via calls, chat, and emails in a timely and professional manner. Maintain a positive, empathetic, and professional attitude toward customers at all times. Identify and assess customers' needs to achieve satisfaction. Provide accurate, valid, and complete information by using the right tools and resources. Follow communication procedures, guidelines, and p...

Job Description: We are looking for a dedicated and customer-centric Customer Support Associate to join our support team. The ideal candidate will have prior experience handling inbound/outbound calls as well as chat/email support, ensuring high-quality service across all communication channels. Key Responsibilities: Handle customer queries via calls, chat, and emails in a timely and professional manner. Maintain a positive, empathetic, and professional attitude toward customers at all times. Identify and assess customers' needs to achieve satisfaction. Provide accurate, valid, and complete information by using the right tools and resources. Follow communication procedures, guidelines, and p...

Requisition Id : 1571173 As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can become. We believe that it’s your career and ‘It’s yours to build’ which means potential here is limitless and we'll provide you with motivating and fulfilling experiences throughout your career to help you on the path to becoming your best professional self. The opportunity : Project Consultant-NAT-PAS WKFA-CNS - PC - Workforce Adv...

Do you enjoy solving problems and making someone’s day better through great service? Ariro Toys is looking for a CRM Intern to join our customer experience team! What You’ll Do: Attend inbound customer calls and ensure every conversation is warm, clear, and empathetic. Handle customer tickets using CRM tools — follow up, escalate, and resolve issues quickly. Spot trends in cancellations, product concerns, and common customer pain points. Work closely with our operations/logistics team to track and ensure smooth deliveries. Share valuable feedback from customers with internal teams to help us improve. Who You Are: A recent graduate interested in customer service, operations, or communication....

We are looking for a proactive and detail-oriented Customer Support Executive for a non-voice process. The role involves resolving customer issues through ticketing systems and live chat, ensuring timely, professional, and accurate responses to maintain high levels of customer satisfaction. Key Responsibilities: Respond promptly and professionally to customer queries via live chat and email. Handle support tickets by identifying issues, providing solutions, and ensuring timely resolution. Document all customer interactions and issue resolutions in the system accurately. Escalate complex issues to relevant departments while maintaining ownership of the ticket. Monitor open tickets to ensure t...

We are looking for a proactive and detail-oriented Customer Support Executive for a non-voice process. The role involves resolving customer issues through ticketing systems and live chat, ensuring timely, professional, and accurate responses to maintain high levels of customer satisfaction. Key Responsibilities: Respond promptly and professionally to customer queries via live chat and email. Handle support tickets by identifying issues, providing solutions, and ensuring timely resolution. Document all customer interactions and issue resolutions in the system accurately. Escalate complex issues to relevant departments while maintaining ownership of the ticket. Monitor open tickets to ensure t...

Job Description: We are looking for a dedicated and customer-centric Customer Support Associate to join our support team. The ideal candidate will have prior experience handling inbound/outbound calls as well as chat/email support, ensuring high-quality service across all communication channels. Key Responsibilities: Handle customer queries via calls, chat, and emails in a timely and professional manner. Maintain a positive, empathetic, and professional attitude toward customers at all times. Identify and assess customers' needs to achieve satisfaction. Provide accurate, valid, and complete information by using the right tools and resources. Follow communication procedures, guidelines, and p...

Job Summary We are looking for a skilled and motivated Tech Support Team Lead to manage and guide our technical support team. Responsibilities This role will be responsible for overseeing the day-to-day operations of the support desk, ensuring prompt resolution of customer issues related to access control systems, and driving continuous improvement in customer satisfaction and service Responsibilities : Lead and manage a team of technical support engineers handling Level 1 & 2 support. Provide technical guidance on access control hardware (controllers, readers, door locks) and software (management platforms, mobile apps, etc. Supervise ticket management, ensure SLA compliance, and optimize r...

As a Software Engineer - Voice/ chat / email Support at Incedo, you will be responsible for providing customer support to clients through various channels such as voice, chat, and email. Your duties will include handling customer inquiries and complaints, providing technical support, resolving issues in a timely and efficient manner, maintaining customer satisfaction, and adhering to service level agreements. Roles & Responsibilities: Provide support to customers through various channels such as phone, email, and chat. Resolve customer issues and escalate issues to the appropriate teams when necessary. Maintain accurate records of customer interactions and issues. Familiarity with customer s...

🔹 Job Title: CUSTOMER SERVICE SPECIALIST 🏢 Company: KILONEWTONS 🌍 Location: MUMBAI, INDIA 💼 Experience: 3+ YEARS 🚀 About KILONEWTONS At KILONEWTONS , we believe in delivering exceptional customer experiences through innovation and technology. Join our dynamic team and be the voice of our brand, ensuring customer satisfaction and loyalty! 🔗 Website: www.kilonewtons.com 📌 Job Description We are looking for a Customer Service Specialist with 3+ years of experience to provide top-notch support to our clients. The ideal candidate will have excellent communication skills, problem-solving abilities, and proficiency in CRM software, live chat, and ticketing systems . 🎯 Key Responsibilities ✔ Custome...

Your Role In this Role you play key role in Excellent written and Verbal communication Experience in customer order management process Order creation, PO processing, Handling Customer queries, Exposure to SAP and Zendesk Can independently handle customer inquiries through Phone or emails Good understanding of end to end customer management process Work in US shift Work from Office Your Profile Expertise on Supply Chain processes with a good level of understanding on Order Management Should be willing to work as per Business requirement Working knowledge in SAP What you love about working here You can shape your with us. We offer a range of career paths and internal opportunities within Capge...

Job Description: Provides support and ensures customer satisfaction for tech-based products or services. Responsibilities: Resolve user queries via chat, email, or phone. Onboard new customers and offer training. Monitor customer satisfaction and retention. Coordinate with technical teams for escalations. Key Skills: CRM Tools (Zendesk, Freshdesk), Communication, Product Knowledge, Troubleshooting

Job Summary: We are seeking a dedicated and proactive Customer Care Support Executive to join our team in Ghitorni, South Delhi. The ideal candidate will handle international client interactions during night shifts, ensuring exceptional customer experiences through effective communication, problem-solving, and strategic support. This role requires a customer-centric individual with strong interpersonal skills and a working knowledge of Microsoft Office and CRM tools. Key Responsibilities: • Respond to customer inquiries from international clients via phone and email in a timely and professional manner. • Analyze customer data and feedback to continuously improve customer care strategies. • C...

Job Title: Customer Success Manager (CSM) Location: Bangalore Experience Required: 5+ years Industry: Customer Experience (CX), BPO Employment Type: Full-time About the Role: We are looking for a proactive and dynamic Customer Success Manager (CSM) with a strong background in CX product environments and a solid understanding of BPO operations . As a CSM, you will be the primary point of contact for our clients, ensuring successful onboarding, adoption, and ongoing satisfaction with our solutions. You will act as a trusted advisor, advocate for client needs, and play a critical role in client retention and growth. Key Responsibilities: • Own the post-sale customer relationship, ensuring succe...

Responsibilities:· Handle Level 3 escalations from the customer support team in an efficient and professional manner. · Analyze and resolve complex customer issues requiring in-depth knowledge of products/services. · Collaborate with internal departments to gather information and provide accurate resolutions to customers. · Maintain a high level of customer satisfaction by providing prompt and effective support. Qualifications:· Minimum 2-3 years of experience in a customer service or call center environment (E-commerce experience preferred) with demonstrated experience in handling escalated issues. · Strong problem-solving skills and ability to think critically. · Excellent verbal and writt...