1945 Freshdesk Jobs - Page 26

Job Description – Technical Operations Manager Job Title: Manager – Website Operations & Quality Location: Kolkata (On-site) Employment Type: Full-time About Us We are a growing B2C website focused on delivering exceptional value and experience to our customers. With over 27 years of presence and millions of users worldwide, we are scaling rapidly and strengthening our internal processes to meet global standards of reliability, compliance, and trust. We are seeking a proactive and detail-oriented Operations Manager to oversee the smooth functioning of daily business operations, ensure platform quality, and safeguard compliance. This role requires strong organizational skills, cross-functiona...

Roles And Responsibilities Lead, mentor, and grow the product support team to deliver outstanding support experiences. Act as an escalation point for complex customer issues and product queries. Debug customer issues using tools like SQL, JavaScript, Postman, and browser developer tools. Build processes to log, track, and prioritize bugs and feature requests. Collaborate closely with the product and engineering teams to improve product reliability and usability. Review customer screen recordings and usage patterns to identify UI/UX improvements. Set up and maintain reporting on key support metrics (e.g., ticket volume, resolution time, CSAT). Develop SOPs and knowledge bases for internal sup...

We are seeking a highly motivated and customer-oriented Customer Support Representative to join our dynamic team. This role requires a combination of strong communication skills, technical expertise, and a passion for delivering exceptional customer service. As a Customer Support Representative, you will be responsible for addressing customer queries via live chat, email, calls, and other support channels, ensuring prompt resolution of issues, and collaborating with internal teams to improve the overall customer experience. Primary Responsibilities Customer Interaction: Handle customer inquiries professionally and empathetically across live chat, email, and calls. Ensure that customer querie...

About Frido : Frido is a pioneering company in the orthotic consumer product space, dedicated to delivering innovative and high-quality products that improve the quality of life for our customers. We are driven by our mission to blend science, comfort, and style in every product we design. About the Role: We are looking for a proactive and empathetic Customer Support Executive – Social Media to manage customer interactions across our digital channels. You will be the first point of contact for resolving queries, addressing complaints, and ensuring that every customer has a positive brand experience. Key Responsibilities Monitor and respond to customer queries, comments, and complaints across...

Job Title: SaaS Customer Support (US phone support mandatory) Company: RunLoyal Location: India,Coimbatore (Remote/Hybrid) Type: Full-time About RunLoyal RunLoyal is a leading SaaS platform revolutionizing the pet care industry, empowering pet businesses to streamline operations, increase revenue, and deliver world-class customer experiences. We are passionate about building innovative solutions and helping pet care providers thrive. As part of our growing global team, we are expanding our customer operations in India to provide round-the-clock support for our U.S.-based customers. Role Overview We are looking for Customer Service Associates (International Voice Process) to join our India te...

Job Overview: We are looking for a soft-spoken, courteous, and customer-focused professional to join our team as a CRM Executive – Post-Sales Support. The ideal candidate will be responsible for engaging with customers/buyers, ensuring a smooth post-sales experience, resolving queries with empathy, and maintaining long-term relationships through clear and calm communication. Key Responsibilities: Customer Relationship Management: Build and maintain long-term relationships with customers. Act as the primary point of contact for client communications and escalations. Regularly check in with customers to ensure satisfaction and identify improvement opportunities. Maintain a detailed customer da...

Job Description – Technical Operations Manager Job Title: Manager – Website Operations & Quality Location: Kolkata (On-site) Employment Type: Full-time About Us We are a growing B2C website focused on delivering exceptional value and experience to our customers. With over 27 years of presence and millions of users worldwide, we are scaling rapidly and strengthening our internal processes to meet global standards of reliability, compliance, and trust. We are seeking a proactive and detail-oriented Operations Manager to oversee the smooth functioning of daily business operations, ensure platform quality, and safeguard compliance. This role requires strong organizational skills, cross-functiona...

Role Overview: As an AI Success Manager at the fast-growing, tech-enabled outsourcing platform, your main responsibility will be owning the end-to-end deployment of AI voice/chat agents. Your role will require you to bridge the gap between clients, engineers, and internal teams to launch high-performing AI agents that enhance customer experience and business metrics. Key Responsibilities: - Lead discovery sessions to understand client goals, compliance needs, and success metrics. - Design and document AI agent blueprints. - Coordinate with product, engineering, and ops teams for configuration, testing, and launch. - Integrate AI agents with CRMs, telephony, and data tools via APIs/webhooks. ...

Role DailyObjects is a design-led lifestyle and tech accessories brand for people who live intentionally. From phone cases to bags, desk mats to watchbands, we create products that elevate everyday moments - with utility, aesthetics, and innovation built into every detail. As we scale our omnichannel presence across online, offline, and partner retail, we're looking for a Head of Customer Experience to help us deliver thoughtful, consistent, and brand-aligned service at every the Role: This is a pivotal leadership role focused on strategy, execution, systems, and service operations. You'll be responsible for building and running our customer experience engine across eCommerce, retail stores,...

Job Summary: We are seeking an experienced and strategic Senior Manager, Customer Service to lead and enhance our customer service operations. The ideal candidate will be responsible for managing a high-performing team, improving service processes, and driving a customer-first culture. This role is crucial in delivering exceptional customer experiences that align with the company's brand and growth objectives. Key Responsibilities: Lead, mentor, and develop a team of customer service managers, supervisors, and frontline staff. Design and implement strategies to improve customer satisfaction, retention, and loyalty. Monitor and analyze key performance metrics (KPIs), including CSAT, NPS, FCR,...

About Us HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network ...

Job Title: Customer Success Specialist Job description Requirements: ● 1-2 years of experience in a customer success or support role, ideally within a technology-focused company. ● Strong problem-solving and communication skills. ● Ability to understand and explain technical concepts to non-technical users. ● Hands-on experience with CRM tools (e.g., Zendesk, Freshdesk, Salesforce) and ticketing systems is preferred. ● Customer-centric mindset with a passion for helping others succeed. ● Self-motivated, organized, and capable of managing multiple priorities. ● Adaptability in a fast-paced startup environment. ● Basic understanding of APIs, integrations, and software troubleshooting. ● Experi...

About AiSensy AiSensy is a WhatsApp-based Marketing & Engagement platform empowering 100,000+ businesses, including leading brands like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco, Wipro, Asian Paints, India Today Group, Skullcandy, Vivo, PhysicsWallah, and Cosco, to grow their revenues via WhatsApp. 400+ Crore WhatsApp messages exchanged yearly between businesses and users via AiSensy Trusted by top brands like Delhi Transport Corporation, Vivo, PhysicsWallah & more Businesses drive 2580% of revenues using AiSensy Backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors The Opportunity Work with a dynamic, fast-growing team obsessed with customer happiness. Ga...

Senior Executive - Customer Care (Non Voice) Jaipur, Rajasthan, India Department India Auto_New Auto_Enterprise & Dealers_d_Operations_NAD Job posted on Sep 18, 2025 Employment type Onroll We are seeking a proactive and detail-oriented Customer Support Executive (Non-Voice) to join our dynamic team. This role focuses on handling day-to-day operational activities, resolving customer and client escalations, and collaborating across departments to ensure seamless service delivery. If you’re someone who thrives on solving problems behind the scenes and keeping customers happy without ever picking up the phone — this is your stage. Location: Jaipur Key Roles & Responsibilities Manage daily operat...

Job Summary: We are seeking an experienced and strategic Senior Manager, Customer Service to lead and enhance our customer service operations. The ideal candidate will be responsible for managing a high-performing team, improving service processes, and driving a customer-first culture. This role is crucial in delivering exceptional customer experiences that align with the company’s brand and growth objectives. Key Responsibilities: Lead, mentor, and develop a team of customer service managers, supervisors, and frontline staff. Design and implement strategies to improve customer satisfaction, retention, and loyalty. Monitor and analyze key performance metrics (KPIs), including CSAT, NPS, FCR,...

Job Description: 1、The person will be responsible for online telephonic support to customer technical queries received from Australian market customers. 2、Timely updates on customer complaints via the ticketing tool (Freshdesk) or any other system (whatapp) whichever management advice to use. 3、Profession English speaking communication, person should have good knowledge on Electrical and Electronic or power electronics, solar inverters product. 4、should able to conduct periodic product training for customer and in-house engineers time to time. Desired Qualities & Qualification: - Good knowledge of power electronics, solar inverters, PV module fundamentals, and solar power plants. - Qualifica...

About One Impression One Impression is the #1 creator marketplace connecting brands with authentic influencers and content creators. We’re building the future of how brands and creators collaborate, with speed, transparency, and efficiency at the core. As we scale, support is a mission-critical function. We are looking for a Support Operations Lead to run and scale our support engine across creators and brands. This role combines team management, tech alignment, and operational leadership to deliver world-class customer experience. Role Overview The Support Operations Lead will: Own the end-to-end support function across creators and brands. Manage the support team , ticketing CRM, and ensur...

Why project44 At project44, we believe in better. We challenge the status quo because we know a better supply chain isnt just possibleits essential. Better for our customers. Better for their business. Better for the world. With our Decision Intelligence Platform, Movement , were redefining how global supply chains operate. By transforming fragmented logistics data into real-time, AI-powered insights, we empower companies to connect instantly, see clearly, act decisively, and automate intelligently. Our Supply Chain AI enhances visibility, drives smarter execution, and unlocks next-gen applications that keep businesses moving forward. Headquartered in Chicago, IL with a 2nd HQ in Bengaluru, ...

About One Impression One Impression is the #1 creator marketplace connecting brands with authentic influencers and content creators. We’re building the future of how brands and creators collaborate, with speed, transparency, and efficiency at the core. As we scale, support is a mission-critical function. We are looking for a Support Operations Lead to run and scale our support engine across creators and brands. This role combines team management, tech alignment, and operational leadership to deliver world-class customer experience. Role Overview The Support Operations Lead will: Own the end-to-end support function across creators and brands. Manage the support team , ticketing CRM, and ensur...

Role Summary: You will own client outcomes and lead the operations engine that delivers creator campaigns end-to-end. This is a builder-operator role: set the servicing model, scale processes, coach a multidisciplinary team (campaign managers, influencer specialists, QA/analytics), and ensure every program ships on-time, on-budget, and on-brand—while driving renewals and expansion. Responsibilities Client Leadership Act as executive sponsor for priority accounts; run QBRs/MBRs, align on KPIs and success plans. Translate business goals into campaign strategies, testing plans, and content roadmaps. Escalation owner for timelines, scope, and quality; unblock with speed and rigor. Campaign & Ope...

About Attentive.ai Attentive.ai is a fast-growing vertical SaaS start-up, funded by PeakXV (Surge), Infoedge and Vertex Ventures, that provides innovative software solutions for the landscape, paving & construction industries in the United States. Our mission is to help businesses in this space improve their operations and grow their revenue through our simple & easy-to-use software platform. We're looking for a dynamic individual to join our team and help us drive retention, sales and grow our customer base. Job Description We are seeking a proactive and experienced Customer Support Manager to lead our customer support team. The ideal candidate will oversee daily ticket operations, mentor a...

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate ...

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate ...

Job Title: Customer Support Executive (International Voice/Non-Voice) Location: Gurugram Experience Required: Minimum 1+ Years (International Process) Employment Type: Full-time Shift: UK Job Summary: We are seeking a motivated and customer-focused professional with proven international customer support experience. The ideal candidate will have strong communication skills, problem-solving ability, and a passion for delivering exceptional customer experiences across global markets. Key Responsibilities: Handle customer queries and issues via calls, emails, or chat for international clients. Provide accurate information and timely resolutions while maintaining service quality standards. Manage...

About the Role We are looking for a proactive and service-oriented Technical Support Executive to assist our clients and site visitors with application and software-related queries. Key Responsibilities ✔ Handle queries from clients and site visitors via calls, emails, or chat ✔ Provide first-level troubleshooting for software and application issues ✔ Escalate unresolved or complex issues to the technical/engineering team ✔ Document queries, resolutions, and support processes for knowledge sharing ✔ Guide clients through product features, configurations, and best practices ✔ Ensure timely follow-ups and maintain client satisfaction What We’re Looking For Bachelor’s degree in Computer Science...