1319 Freshdesk Jobs - Page 21

We are looking for a Customer Success Manager for our next generation CRM platform. You will be responsible for nurturing relationships with our high value customers, while driving onboarding & product adoption by bringing our best practices, innovations and capabilities to our customers. The Customer Success Manager will deliver technical leadership coupled with a deep understanding of customer support methods to drive greater business value and satisfaction. Our teams are dedicated to helping our customers see the benefits of our technology come to life. As part of our team, you will play a key role in understanding the needs of our customers and help shape the future of customer support. ...

Timelessly inspired, endlessly enhanced- RENÉE Cosmetics is an Indian makeup brand that's redefining beauty with its range of high quality, cruelty-free and FDA-approved innovative range of products. RENÉE believes in empowering women to own and enjoy their bold, ambitious persona and let their glam do the talking. The art of cosmetics is a true liberator and a beautiful form of expressing oneself in tones and shades. We seek inspiration from timeless beauty and transform it to meet the needs of the modern woman. Job Description: Team Lead – Customer Support is responsible for managing the day-to-day operations of the customer support team, ensuring timely and quality resolution of customer ...

As a Customer Success Executive at Colosseum Tech Solutions Pvt Ltd , you will be the primary point of contact for enterprise clients post-sales. You will lead platform implementation, manage client relationships, ensure successful onboarding, and drive product adoption across client organizations. The role includes managing a small internal team, resolving issues, and collaborating across product, engineering, and support functions to deliver measurable client outcomes. This role demands ownership, strong communication skills, and travel-readiness for client success. Key Responsibilities Client Relationship Management Build and nurture strong relationships with key client stakeholders (prim...

Job Information Date Opened 08/04/2025 Job Type Permanent RSD NO 11271 Industry IT Services Min Experience 2 Max Experience 4 City Hyderabad State/Province Telangana Country India Zip/Postal Code 500001 Job Description Required Skills & Qualifications 2 to 4 years of experience in email support processes within a BPO or similar setup. Excellent written English with strong grammar, tone, and adaptability to different customer contexts. Proven experience in performance monitoring, reporting , and driving process improvements . Proficient in using email/ticketing platforms such as Zendesk, Freshdesk, Salesforce, and Outlook. Skilled in MS Excel, Google Sheets , and handling reporting dashboards...

We are seeking a Senior Escalation Executive to manage and resolve high-priority customer complaints and escalations. The ideal candidate will be responsible for driving resolution across internal teams, ensuring customer satisfaction, and continuously improving the escalation process. Key Responsibilities: • Own and manage Level 2/3 customer escalations received via email, social media, or call center • Analyze root causes and coordinate with cross-functional teams (Tech, Ops, Product, Finance) for swift resolution • Maintain TAT and quality SLAs for escalated tickets • Provide clear, empathetic, and professional communication to customers throughout the resolution process • Identify recurr...

Profile Summary:A detail-oriented and empathetic Customer Service Representative with excellent communication skills and a strong commitment to resolving customer queries efficiently. Experienced in handling inbound/outbound calls, email support, and live chat assistance. Proven ability to manage complaints, upsell services, and maintain a high customer satisfaction score (CSAT). Key Skills:Excellent Verbal & Written Communication Customer Query Resolution Call Handling (Inbound/Outbound) CRM Tools (like Freshdesk, Zoho, Salesforce) Conflict Resolution Empathy & Patience Order Processing & Ticket Management Feedback Collection & Follow-up Upselling & Cross-selling Techniques

Profile: Email support executive Male/Female Qualification: 10th pass/ Graduate Salary: upto 20 k Shift: Day/ Rotational Responsibilities: Respond to customer emails efficiently, addressing their concerns, queries, and requests in a professional and friendly manner. Provide product or service-related assistance through email, guiding customers with troubleshooting steps, solutions, or alternatives. Investigate and resolve customer issues, escalating to higher levels of support when necessary. Document and track customer interactions in the CRM system for future reference and follow-up. Ensure timely responses and follow-ups, adhering to company-defined response time targets and service level...

*CRM SR. EXECUTIVE* The Senior CRM Executive will play a key role in managing and guiding the CRM team, ensuring that all customer interactions are handled with professionalism, empathy, and efficiency. The position involves resolving escalations, mentoring team members, and enhancing the customer support process through technical insights and leadership. *Key Responsibilities:* * Supervise CRM Executives and ensure high service quality and TAT adherence * Handle escalated queries and resolve customer concerns effectively. * Monitor ticket flow, assign priorities, and ensure timely closures. * Train and support team members on SOPs and customer handling techniques. * Collaborate with departm...

Job description Job Title: Customer Support – Technical (IoT Home Automation) Experience: 3+ Years Location: Pert Smart Home Automation Department: Customer Support / Technical Services Employment Type: Full-Time Job Summary: We are looking for a proactive and technically skilled Customer Support Executive with 3+ years of experience in the IoT Home Automation domain. The ideal candidate will be responsible for handling inbound customer queries, resolving technical issues, and managing warranty-related support calls efficiently to ensure customer satisfaction and retention. Key Responsibilities: Respond to customer calls and emails related to installation issues, product malfunctions, and wa...

Job description Customer Care Representative – GamePoint Gamepoint is an award-winning sports company operating a chain of world class multi-sport centres with sports such as Badminton, Squash, Table Tennis, Basketball, Football, Swimming and Pickleball. Gamepoint offers services such as coaching programs, membership, book n play and conduction of sports events to individuals and institutional customers. Successful serial entrepreneurs including IIM alumnus have setup Gamepoint with the vision to be the most trusted and preferred sports destination in India. More details are available at www.gamepointindia.com At Gamepoint, we believe that sports has the power to transform individuals and co...

Job Summary: We are seeking a dedicated and empathetic Customer Care Executive to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, and ensuring a high level of customer satisfaction through excellent service. Key Responsibilities: Respond to customer queries via phone, email, chat, or social media in a timely and professional manner. Resolve product or service issues by clarifying the customer’s complaint, determining the cause, and offering appropriate solutions. Maintain detailed records of customer interactions, transactions, comments, and complaints. Follow up with customers to ensure their issues are resolved to their satisfac...

Job Title: Customer Success Executive – B2C Segment (Post-Sales) Company: NOT Drones Innovations Pvt. Ltd. Location: Ahmedabad, Gujarat Experience: 2 to 5 Years At NOT Drones Innovations Pvt. Ltd. , we’re pioneering the future of aerial robotics with drones that are proudly Made in India , engineered for performance, serviceability, and innovation. As we expand our B2C product base , we’re looking for a Customer Success Executive to ensure each drone buyer has a smooth, informed, and delightful post-purchase journey. Key Responsibilities Serve as the primary contact for customers after purchase, ensuring a positive onboarding experience. Guide customers on product setup, usage best practices...

Online Sales & Marketing Coordinator (Full-time | On-site at Khaitan’s – The Homemakers Shoppe, [Suryabagh]) About Us: *Khaitan’s – The Homemakers Shopee* is a trusted name in home appliances and consumer electronics, offering top-quality products and personalized customer service. We are now expanding our digital presence and looking for a motivated individual to help us manage leads, coordinate with our marketing agency, and grow our e-commerce efforts. Key Responsibilities: * Act as a single point of contact between the digital marketing agency and the store * Follow up with customer leads generated through digital platforms (WhatsApp, Instagram, etc.) * Maintain a lead tracker and ensure...

Online Sales & Marketing Coordinator (Full-time | On-site at Khaitan’s – The Homemakers Shoppe, [Suryabagh]) About Us: *Khaitan’s – The Homemakers Shopee* is a trusted name in home appliances and consumer electronics, offering top-quality products and personalized customer service. We are now expanding our digital presence and looking for a motivated individual to help us manage leads, coordinate with our marketing agency, and grow our e-commerce efforts. Key Responsibilities: * Act as a single point of contact between the digital marketing agency and the store * Follow up with customer leads generated through digital platforms (WhatsApp, Instagram, etc.) * Maintain a lead tracker and ensure...

Job Title: Customer Success Executive – B2C Segment (Post-Sales) Company: NOT Drones Innovations Pvt. Ltd. Location: Ahmedabad, Gujarat Experience: 2 to 5 Years At NOT Drones Innovations Pvt. Ltd. , we’re pioneering the future of aerial robotics with drones that are proudly Made in India , engineered for performance, serviceability, and innovation. As we expand our B2C product base , we’re looking for a Customer Success Executive to ensure each drone buyer has a smooth, informed, and delightful post-purchase journey. Key Responsibilities Serve as the primary contact for customers after purchase, ensuring a positive onboarding experience. Guide customers on product setup, usage best practices...

We are seeking a skilled and proactive Customer Success Engineer to join our growing team. In this role, you will be responsible for deploying, configuring, and supporting our Max Maintenance SaaS Maintenance Management System for global clients. Your role will include user training, Level 1 support, and ensuring system adoption and operational success across customer environments. You will collaborate closely with client stakeholders, internal teams, and technical partners to ensure that Max Maintenance is implemented efficiently and supported consistently in alignment with industry best practices. Responsibilities: Gather and analyze client business requirements to configure Max Maintenanc...

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, w...

Required Skills & Responsibilities: 1. Camera Handling (CCTV / IP / Surveillance) Installation and configuration of CCTV, IP cameras, NVR/DVR Video surveillance monitoring setup Remote access and port forwarding setup Understanding of camera brands like Hikvision, CP Plus, Dahua, etc. Integration with network and storage (NAS, cloud backup) Desktop and laptop setup and configuration 2. LAN Setup Laying and crimping Ethernet cables Configuration of routers, switches, and firewalls IP addressing (static/dynamic), subnetting Network troubleshooting (ping, traceroute, etc.) Wireless network setup (Access Points, range extenders) 3. Computer Setup & Maintenance Assembling desktop PCs, installing ...

We are seeking a dedicated and empathetic Customer Support Executive to be the primary point of contact for our valued customers. You will be responsible for addressing customer queries, resolving issues, and ensuring a world-class customer experience. The ideal candidate has a knack for problem-solving and a passion for helping others. Key Responsibilities: Respond to customer inquiries promptly and professionally via multiple channels, including email, phone, and chat. Diagnose, troubleshoot, and resolve product or service issues by clarifying the customer's complaint and determining the cause of the problem. Maintain accurate and detailed records of customer interactions, transactions, co...

Requirement: • Provide technical support for backend systems and applications, resolving issues efficiently and effectively. • Experience in SAP and any ERP • Experience of B2B and B2C system applications and support. • Familiarity with IckeIng systems (e.g., Freshdesk, JIRA) and remote support tools. • Develop and maintain technical documentation, including troubleshooting guides. • Document and track support requests, ensuring all issues are resolved in a timely manner. • Troubleshoot and diagnose technical problems reported by customers and internal teams. Qualifications: • Bachelor’s degree with 1-2 years of relevant experience • Experience in SAP Master Data domain. • Ability to work in...

We’re looking for a Senior Technical Support Engineer who can troubleshoot with empathy, solve with precision, and handle complexity with calm. You'll be the go-to person for high-priority technical issues—owning customer interactions, collaborating with engineering, and closing the loop with clarity and speed. Key Responsibilities Advanced Technical Troubleshooting: Diagnose and resolve product or platform issues across systems, integrations, and user environments. Customer Interaction: Handle escalated tickets, ensure timely resolution, and maintain excellent customer satisfaction scores. Knowledge Building: Create detailed documentation, FAQs, and runbooks for recurring issues and edge-ca...

Where You'll Be Doing Conduct deep-dive sessions to capture goals, data flows, compliance rules, and success metrics. Translate requirements into a clear agent blueprint for building AI agentconversation flows, prompts, fallback logic, and reporting. Coordinate Product, Engineering, and Ops to configure, test, and launch the AI agent within agreed timelines and budgets. Connect the agent with CRMs, telephony, and data sources via APIs and webhooks; validate end-to-end hand-offs. Guide customers through UAT, collect feedback, and secure go-live approval. Track containment rate, CSAT, and other KPIs; fine-tune prompts and flows to boost performance. Identify new use cases and channels, build b...

Job Description We are seeking a skilled and proactive Customer Success Engineer to join our growing team. In this role, you will be responsible for deploying, configuring, and supporting our Max Maintenance SaaS Maintenance Management System for global clients. Your role will include user training, Level 1 support, and ensuring system adoption and operational success across customer environments. You will collaborate closely with client stakeholders, internal teams, and technical partners to ensure that Max Maintenance is implemented efficiently and supported consistently in alignment with industry best practices. Responsibilities Gather and analyze client business requirements to configure...

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, w...

What You'll Do We are looking for a strategic Senior Manager – Quality Operations to lead our quality assurance programs across customer-facing operations. You will be pivotal in driving Continuous Improvement (CI) , optimizing audit programs, and enhancing through data, insights and collaboration. You lead with insight, think in systems, and act on data—transforming complexity into clarity and action who excels at optimizing complex processes, building teams, and driving continuous improvement through evidence-based decision-making. You will report to the Director of Quality and Data What Your Responsibilities Will Be Quality Strategy: Design, manage quality frameworks across multiple depar...