754 Freshdesk Jobs - Page 21

Sprinto is a leading platform that automates information security compliance. By raising the bar on information security, Sprinto ensures compliance, healthy operational practices, and the ability for businesses to grow and scale with unwavering confidence. We are a team of 200+ employees & helping 1000+ Customers across 75+ Countries . We are funded by top investment partners Accel, ELEVATION & Blume Ventures and have raised 32 Million USD in funding including our latest Series B round. The Role We are looking for a Senior Product Support Engineer to join our team and provide excellent customer support for our B2B SaaS product. The ideal candidate will have a strong understanding of cloud technology, excellent communication skills, and a passion for helping customers succeed. Responsibilities Provide swift resolutions to diverse customer inquiries across 24x5 shifts, ensuring consistent support coverage Deliver prompt, high-quality & courteous, timely responses/support across all support channels (email, chat, slack, video) Provide outbound video call support to customers as requested Utilize internal documentation and develop comprehensive product knowledge to effectively handle general inquiries, integrations, API issues, and other technical troubleshooting for Sprinto Proactively identify trends and surface to relevant teams. Report missing knowledge articles, HelpCenter articles, or other required edits to Senior Specialists or Managers Stay updated on product developments, policy changes, known issues, user feedback, and a comprehensive understanding of the compliance domain, Sprinto product, and supported integrations Proactively identify and address outages or critical issues, ensuring timely communication with engineers and managers. Track and report customer feedback to relevant stakeholders for continuous improvement Contribute to support-related documentation, processes, and workflows, leveraging expertise in Sprinto to translate complex technical concepts into clear and effective communication for customers Train the new team members as we scale Requirements You enjoy setting a high bar on Customer Experience. Getting a "wow" response from a customer would make your day! You have at least 4-6 years of experience in a B2B SaaS/Software product company Proficiency in Cloud infrastructure providers & Change management solutions. Possessing any Cloud Certification will earn you brownie points You understand cloud technology well - words like S3 bucket, DB encryption, and Virtual Private Cloud mean something to you A knack for investigating unexpected technical issues adeptly supports a global customer base in a 24/5 environment and thrives in fast-paced, high-energy settings as a quick learner Strong English communication skills, both written and spoken, coupled with a proactive approach to daily tasks You possess strong prioritization skills and excel in supporting a diverse global customer base through various channels, including tickets, chats, and video calls You are systematic and organized - you like to keep things clean, including the helpdesk inbox Experience with Freshdesk, JIRA, or other ticketing systems is a plus Benefits Remote First Policy 5 Days Working With FLEXI Hours Group Medical Insurance (Parents, Spouse, Children) Group Accident Cover Company-Sponsored Device New skill development reimbursement Show more Show less

Customer Support Manager at Sprinto Sprinto is revolutionising information security compliance—empowering over 2000 customers+ in 75+ countries to scale securely and confidently. With robust backing from top investors Accel, Elevation, and Blume Ventures ($31.8M raised) , our growing global team (300+) is redefining what it means to deliver extraordinary support. Your Mission: Lead a world-class, remote-first customer support team to deliver unmatched experiences. You'll build smart, ISO-ready processes, harness automation and AI (Intercom, bots, macros), and shape the future of customer support at a rapidly scaling SaaS company. What You'll Own: Inspire and manage a high-performing global support team. Elevate customer experiences (CSAT, FCR, SLA) through strategic innovation. Scale processes through smart automation and AI integration. Leverage data-driven insights to streamline operations and efficiency. Ensure round-the-clock support readiness with meticulous planning. Drive collaboration with Product, Engineering, and Success teams. Continuously enhance quality via training, QA, and root-cause analysis. Your Profile: 8+ years in customer support; 2+ years leading teams. Proven track record scaling B2B SaaS support operations. Expert with tools like Intercom, Zendesk, Freshdesk, and AI automation. Strong analytical mindset, exceptional communicator, strategic problem-solver. Thrives in agile, dynamic environments. Ready to redefine what exceptional customer support looks like? Join Sprinto—where innovation meets impact. Show more Show less

As a Customer Success Associate , you will ensure a smooth, empowering experience for our users—primarily seafarers—from onboarding to continued engagement. You’ll be the go-to person for user support, issue resolution, and community-building initiatives. Key Responsibilities Manage end-to-end onboarding for new seafarers, from registration to activation. Ensure SLA adherence and timely execution of onboarding tasks. Provide multichannel support (email/chat/phone) for issue resolution and user queries. Track and coordinate global card shipments. Monitor engagement metrics to identify improvements and retention opportunities. Conduct outreach and act as a brand ambassador to drive user acquisition. Organize workshops/events to build community and user engagement. Contribute to customer engagement strategies and initiatives. Collaborate with product, marketing, and other internal teams to voice user feedback. You’ll Be a Great Fit If You Have 3–5 years of experience in customer-facing roles (Customer Success preferred). Strong communication and interpersonal skills. A proactive, independent, and multitasking mindset. Familiarity with KYC/CDD processes. Experience in onboarding design and customer journey optimization. Comfort with CRM/ticketing tools like Salesforce, HubSpot, Freshdesk, or Jira. (Bonus) Exposure to maritime, fintech, or payment industries. Show more Show less

Job Title: Senior Support Executive Location: Hyderabad, Telangana Experience Required: 2–4 Years Employment Type: Full-Time About the Role: We are looking for a proactive and detail-oriented Senior Support Executive to join our dynamic team. In this role, you'll be responsible for managing client interactions, resolving complex support queries, and ensuring timely follow-ups and customer satisfaction. You will play a key role in bridging communication between internal teams and customers, ensuring high-quality support delivery. Key Responsibilities: Act as a primary point of contact for client support queries through email, chat, or phone. Resolve issues efficiently by collaborating with internal teams like technical support, product, or operations. Maintain accurate records of interactions, issues, and resolutions in CRM systems. Ensure timely follow-ups and escalation management when needed. Analyze recurring issues and suggest improvements in support workflows or documentation. Train junior support team members and help set quality standards for client interactions. Generate and share periodic reports on support metrics and client satisfaction. Skills & Qualifications: Bachelor’s degree in any discipline. (Preference for IT/Business/Admin backgrounds.) 2+ years of experience in a customer-facing or support role. Excellent verbal and written communication skills in English. Ability to handle multiple client requests with a calm and solution-oriented mindset. Experience with CRM tools (e.g., Freshdesk, Zoho, HubSpot, etc.) is a plus. Strong analytical and problem-solving skills. Ability to work in rotational shifts, if required. What We Offer: Competitive salary and performance-based bonuses. Opportunities for skill development and career growth. A collaborative work culture that values initiative and innovation. Health and wellness benefits (if applicable). Job Type: Full-time Pay: ₹30,000.00 - ₹40,000.00 per month Schedule: Day shift Morning shift Work Location: In person

Job Summary: We are looking for a Customer Service Representative to join our team and provide excellent support to our customers. The ideal candidate will have strong communication skills, patience, and a problem-solving mindset to resolve customer queries promptly and professionally. Key Responsibilities: Handle inbound and outbound customer calls, emails, or chats Provide accurate information regarding products/services Resolve customer complaints and ensure high levels of satisfaction Document all interactions and follow-up activities in the CRM system Collaborate with internal departments to address customer concerns Escalate complex issues to the appropriate team when necessary Meet or exceed performance metrics like response time and resolution rate. ✅ Requirements: Minimum qualification: 12th pass / Graduate Excellent communication skills in [English & Tamil, as required] Basic computer and typing skills Ability to handle pressure and manage multiple tasks Previous experience in a customer-facing role is a plus Positive attitude and team spirit Preferred Skills: Experience with CRM tools like Zoho, Freshdesk, or similar Multilingual ability (if applicable) Willingness to work in rotational shifts (if needed) Job Types: Full-time, Permanent Pay: ₹14,498.00 - ₹18,000.00 per month Benefits: Food provided Health insurance Life insurance Paid sick time Provident Fund Schedule: Day shift Evening shift Morning shift Rotational shift Supplemental Pay: Yearly bonus Language: English (Preferred) Hindi (Preferred) Work Location: In person

Customer Care Support Executive – International Process (Night Shift) Location: South Delhi – Ghitorni Shift: Night Shift (Supporting International Clients) Job Summary: We are seeking a dedicated and proactive Customer Care Support Executive to join our team in Ghitorni, South Delhi. The ideal candidate will handle international client interactions during night shifts, ensuring exceptional customer experiences through effective communication, problem-solving, and strategic support. This role requires a customer-centric individual with strong interpersonal skills and a working knowledge of Microsoft Office and CRM tools. Key Responsibilities: Respond to customer inquiries from international clients via phone and email in a timely and professional manner. Analyze customer data and feedback to continuously improve customer care strategies. Create and implement detailed customer care protocols for consistency and quality in service. Train and support junior customer care staff on service protocols and best practices. Build and maintain strong relationships with both customers and internal team members to enhance satisfaction and productivity. Monitor customer interactions and maintain accurate records using Client Relationship Management (CRM) systems. Collaborate with internal teams to ensure smooth resolution of client concerns. Prepare regular reports and updates based on customer service performance and feedback. Requirements: Proven experience (3+ years preferred) in customer support or client service, preferably handling international clients. Excellent communication skills (verbal and written) in English. Basic knowledge in Microsoft Office Suite (Word, Excel, Outlook). Hands-on experience with CRM and ticket management softwares (e.g., Shopify, Gorgias, Freshdesk, Inventory Management systems, Zoho, HubSpot, etc.). Strong analytical and problem-solving skills. Ability to work independently during night shifts. Strategic thinker with a customer-first mindset. Preferred Qualifications: Experience in a BPO or international customer service environment is mandatory. Bachelor's degree in Business, Communication, or a related field. Show more Show less

Who are we and what do we do? Quicko is a Zerodha investee startup, that offers an online platform for tax compliances. Individuals and Businesses in India can save, pay, and file taxes with the help of our user-friendly products. We are a young team of designers, developers, content writers, growth marketers & accountants who are on a mission to simplify taxes for all. With our business scaling up, we continue to build a culture that emphasizes on growth and development of each individual through well-designed internship programs, jam sessions, mentorships, and much more. Currently, we are growing our team, right here from Ahmedabad. If you are someone, who is a big believer of technology in finance and is open to taking up new challenges, we would love to have a conversation with you. What are we looking for? As a Customer Success Representative at Quicko, you will largely be responsible for addressing all the customer requirements and reaching out to all our inbound leads. We are primarily looking for someone who is empathetic to all the customers. What will you be doing? Maintaining and preparing reports on a regular basis Developing strategies to increase sales and enhance customer experience Responding to customer queries in a precise and timely manner Managing and updating the progress of each lead on CRM Working closely with the team of tax experts in order to meet customer requirements\ What will you need to succeed at Quicko? Excellent communication and interpersonal skills Basic understanding of Finance and Taxation Exposure to different CRM tools such as HubSpot, Zendesk, Freshdesk, etc. their uses and functionalities Detailed understanding of our products and their features Show more Show less

Job Title: Senior Support Executive Location: Hyderabad, Telangana Experience Required: 2–4 Years Employment Type: Full-Time About the Role: We are looking for a proactive and detail-oriented Senior Support Executive to join our dynamic team. In this role, you'll be responsible for managing client interactions, resolving complex support queries, and ensuring timely follow-ups and customer satisfaction. You will play a key role in bridging communication between internal teams and customers, ensuring high-quality support delivery. Key Responsibilities: Act as a primary point of contact for client support queries through email, chat, or phone. Resolve issues efficiently by collaborating with internal teams like technical support, product, or operations. Maintain accurate records of interactions, issues, and resolutions in CRM systems. Ensure timely follow-ups and escalation management when needed. Analyze recurring issues and suggest improvements in support workflows or documentation. Train junior support team members and help set quality standards for client interactions. Generate and share periodic reports on support metrics and client satisfaction. Skills & Qualifications: Bachelor’s degree in any discipline. (Preference for IT/Business/Admin backgrounds.) 2+ years of experience in a customer-facing or support role. Excellent verbal and written communication skills in English. Ability to handle multiple client requests with a calm and solution-oriented mindset. Experience with CRM tools (e.g., Freshdesk, Zoho, HubSpot, etc.) is a plus. Strong analytical and problem-solving skills. Ability to work in rotational shifts, if required. What We Offer: Competitive salary and performance-based bonuses. Opportunities for skill development and career growth. A collaborative work culture that values initiative and innovation. Health and wellness benefits (if applicable). Job Type: Full-time Pay: ₹30,000.00 - ₹40,000.00 per month Schedule: Day shift Morning shift Work Location: In person

Job Role : Customer Service Representative / Support Manager for Workflow Annotation Specialist Project Type: Contract-based / Freelance / Part-time – 1 Month Job Overview: We are seeking domain experts to participate in a Workflow Annotation Project . The role involves documenting and annotating the step-by-step workflows of key tasks within the candidate’s area of expertise. The goal is to capture real-world processes in a structured format for AI training and process optimization purposes. Analyze tasks and processes within your domain of expertise. Clearly describe, document, and annotate each step of the workflow in detail. Identify the tools, systems, and decision points involved in task execution. Domain Expertise Required : Respond to multichannel support tickets and update internal knowledge bases Monitor KPIs and optimize workflows for CSAT, speed, and resolution quality Handle escalations, coach agents, and refine processes across support channels Tools & Technologies You May Work With: ( worked in particular tools are fine ) Tools (Commercial): Zendesk, Freshdesk, Salesforce Service Cloud, ServiceNow, HubSpot Service Hub, Intercom, Helpscout, NICE IEX, Verint, Assembled, RingCentral, Nextiva, Tableau, Qualtrics, SurveyMonkey, Slack, Teams Tools (Open/Free): osTicket, Zammad, Request Tracker, UVDesk, FreeScout, Rocket.Chat, Mattermost, Element, Jitsi Meet, DokuWiki, BookStack, MediaWiki, Outline, Metabase, Apache Superset, Google Data Studio (free), Google Forms, LimeSurvey Show more Show less

We are looking for a dedicated and experienced Assistant Manager US Customer Support to lead and support our customer service operations focused on our US clientele. The ideal candidate should have a background in handling international customers, strong problem-solving skills, and experience in leading a team to deliver an exceptional customer experience. Key Responsibilities: Supervise day-to-day operations of the US customer support team. Ensure timely and effective resolution of customer inquiries via email, chat, and phone. Act as the point of escalation for critical or complex customer issues. Monitor team performance through KPIs and service metrics (AHT, CSAT, FCR, etc.). Coordinate with cross-functional teams (product, tech, QA, sales) to resolve customer queries and enhance satisfaction. Conduct regular team training, quality audits, and performance reviews. Ensure documentation, SOPs, and helpdesk resources are up to date. Provide daily/weekly/monthly reports on team performance and customer feedback. Collaborate with US-based stakeholders and internal leadership for strategic initiatives. Required Skills & Qualifications: Bachelors degree in any discipline (preferred: Business Administration, IT, or related field). 4-6 years of total experience, with at least 1-2 years in a supervisory/lead role in international (US) customer support. Excellent written and verbal English communication skills. Strong problem-solving ability and customer-first mindset. Hands-on experience with CRM/helpdesk tools (e.g., Zendesk, Freshdesk, Jira, Salesforce). Ability to manage and mentor a team effectively. Comfortable working night shifts aligned with US time zones. Nice to Have: Experience in FinTech, SaaS, or enterprise software domain. Knowledge of escalation management, SLAs, and workflow automation. Exposure to tools like Confluence, Google Suite, MS Office.

Key Responsibilities Handle escalated voice calls transferred by L1 agents or supervisors. Provide expert-level support for complex issues and ensure timely resolution. Maintain ownership of tickets through resolution, keeping customers informed throughout the process. Coordinate with internal teams (Product, Engineering, QA, etc.) to resolve technical issues. Identify patterns in escalations and suggest process/product improvements. Document solutions, create knowledge base articles, and provide feedback to the L1 team to reduce future escalations. Meet or exceed defined KPIs such as First Call Resolution (FCR), CSAT, and Average Handling Time (AHT). Ensure adherence to SLAs and internal escalation protocols. Act as a mentor and point of contact for L1 agents when guidance is needed. Requirements 2–4 years of experience in customer support, with at least 1 year in L2 or escalations (voice process). Strong verbal communication skills with fluency in [English/Other relevant language]. Experience with CRM and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce). Ability to handle high-pressure situations and demanding customers with empathy and professionalism. Technical troubleshooting experience preferred (based on industry – SaaS, Telecom, FinTech, etc.). Willingness to work in rotational shifts or weekends, if required. Bachelor's degree or equivalent preferred. Skills:- Voice processing Show more Show less

Job Role : Customer Support Manager - SaaS B2B Location: Hyderabad Work Mode: Work from Office only. Travel: Candidate should be open to travel based on business demand **Travel to client locations for up to 3 to 4 days per quarter based on business requirement Experience: 10+ Years of relevant experience in Customer Support including 4+ Years in Team Management. ** SaaS-B2B Customer Support Experience is mandated. **Prior experience in sales is a strong advantage. Industry: SaaS / Technology Educational Background: Bachelors degree in Computer Science, IT, Business Administration, or related field (MBA preferred). Job Overview: We are seeking a seasoned Customer Support Manager with a strong background in technical support and proven experience in managing high-performing teams within a SaaS environment. The ideal candidate should have 10+ years of overall experience with at least 3 years in a leadership capacity, driving support excellence. This is a work-from-office role that requires close collaboration with the Delivery team and other cross-functional teams. Occasional client visits (3 to 4 days per quarter) are expected based on business needs. Candidates with a tech support background, prior sales experience, and familiarity with AI tools will be given preference. Key Responsibilities Lead and manage the customer support team to consistently deliver world-class support experiences Handle team development, performance management, coaching, and professional growth Establish and continuously improve support processes, KPIs, and quality standards Manage escalations and ensure swift resolution of high-priority or complex client issues Collaborate closely with the Delivery team, Product, Engineering, and Sales to drive holistic customer satisfaction Plan and execute customer site visits (approx. once per quarter) to strengthen relationships and understand customer needs Drive the adoption and integration of AI-based support tools and technologies Ensure the development and upkeep of internal and external knowledge resources Analyze support trends and customer feedback to inform strategic decisions Build a culture of ownership, accountability, empathy, and problem-solving within the team Key Skills People Management & Team Leadership Conflict Resolution & Stakeholder Management SaaS Customer Support Experience Technical Support Expertise Excellent Communication (Hindi and English preferably) & Customer Handling Skills Support Metrics & Performance Analysis CRM & Support Tools (e.g., Zendesk, Freshdesk, Salesforce) Escalation & Crisis Management Process Optimization & Knowledge Management Collaboration with Cross-Functional Teams (Delivery, Product, Sales) Familiarity with AI Support Tools / Automation Qualifications Bachelors degree in Computer Science, IT, Business Administration, or related field (MBA preferred) 10+ years of relevant experience in customer support, with at least 4 years in a team leadership role. Strong experience in SaaS-B2B based customer support is mandatory. Previous experience in technical support roles is highly preferred. Prior experience in sales or customer success is a strong advantage Exposure to AI-driven support tools will be a plus Willingness to travel to client locations for up to 3 to 4 days per quarter Must be comfortable working full-time from the office

About Anantya.ai Anantya.ai is a leading CPaaS (Communication Platform as a Service) provider, specializing in messaging solutions, including SMS, WhatsApp Business API, and AI-driven chat automation. We empower businesses with seamless communication, real-time engagement, and personalized customer interactions. About the Role: We are seeking a proactive and relationship-driven Senior Customer Success Executive / Manager to lead client engagement and retention efforts. In this role, you will be the trusted advisor for our clients, ensuring they are successful and satisfied with our offerings. You will manage strategic accounts, resolve escalations, drive user adoption, and work closely with internal teams to deliver a seamless post-sales experience. The ideal candidate is empathetic, analytical, and skilled at balancing client happiness with business goals. Key Responsibilities: Own and manage a portfolio of key accounts post-sale, ensuring onboarding, adoption, and success. Develop strong relationships with client stakeholders and become their go-to partner. Drive product usage through training sessions, periodic check-ins, and strategic planning. Actively monitor account health, track KPIs, and resolve escalations with urgency. Collaborate with product, sales, and tech teams to align on client needs and roadmaps. Identify upsell or cross-sell opportunities based on client usage and feedback. Lead quarterly business reviews and maintain high levels of client satisfaction and retention. Mentor and support junior members of the customer success team. Required Skills & Qualifications: 3–6+ years of experience in customer success, account management, or client servicing. Proven ability to manage enterprise or high-value accounts. Strong interpersonal skills with excellent written and verbal communication. Analytical mindset with comfort around KPIs, product usage data, and reporting. Experience using CRM and CS platforms (e.g., Zoho, HubSpot, Freshdesk). Ability to handle escalations diplomatically while maintaining client trust. Strategic thinking combined with executional ownership. What We Offer: High-impact role with leadership exposure and ownership. Opportunities to shape customer engagement strategies. Collaborative team culture with a strong focus on growth and innovation. Performance-based incentives and career advancement opportunities. Show more Show less

Job Title: Customer Support – Technical (IoT Home Automation) Experience: 3+ Years Location: Pert Smart Home Automation Department: Customer Support / Technical Services Employment Type: Full-Time Job Summary: We are looking for a proactive and technically skilled Customer Support Executive with 3+ years of experience in the IoT Home Automation domain. The ideal candidate will be responsible for handling inbound customer queries, resolving technical issues, and managing warranty-related support calls efficiently to ensure customer satisfaction and retention. Key Responsibilities: Respond to customer calls and emails related to installation issues, product malfunctions, and warranty claims for home automation products. Troubleshoot technical issues remotely and guide customers through step-by-step solutions. Coordinate with the internal technical team for escalated support cases and ensure timely resolution. Maintain clear documentation of customer interactions, problems, and resolutions in the CRM system. Validate warranty claims, update warranty status, and process service requests in line with company policy. Educate customers about device functionalities, app usage, firmware updates, and connectivity solutions. Follow up with customers post-resolution to ensure satisfaction and closure. Contribute to knowledge base articles, FAQs, and support documentation. Requirements: Minimum 3 years of experience in technical customer support, specifically in IoT or Smart Home Automation. Strong understanding of smart devices, wireless technologies (Wi-Fi, Zigbee, Z-Wave), and mobile apps. Excellent verbal and written communication skills in English and local language(s). Ability to manage stressful situations calmly and professionally. Experience using CRM and ticketing tools (e.g., Zoho, Freshdesk, or similar). Problem-solving mindset with a customer-first attitude. Basic networking and troubleshooting knowledge preferred. Nice to Have: Experience working with B2C consumer tech products or automation service providers. Exposure to smart lighting, security systems, voice assistant integrations (Alexa/Google), etc. Job Types: Full-time, Permanent Benefits: Cell phone reimbursement Commuter assistance Internet reimbursement Paid sick time Paid time off Provident Fund Shift: Day shift Work Location: In person Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Paid sick time Paid time off Provident Fund Schedule: Day shift Supplemental Pay: Overtime pay Education: Bachelor's (Required) Experience: Home Automation: 1 year (Required) Language: Hindi (Required) English (Required) Work Location: In person Speak with the employer +91 8886635910

Job Summary: We are seeking a detail-oriented and customer-focused Payroll Software Support Specialist to provide expert support to users of our payroll software. You will serve as the first point of contact for customers experiencing technical or payroll-related issues, guiding them through solutions while ensuring a positive and efficient support experience. Key Responsibilities: Provide timely and accurate support to users via phone, email, and live chat. Troubleshoot and resolve issues related to payroll processing, tax filings, employee records, and software functionality. Assist customers with software setup, configuration, and best practices for payroll operations. Escalate complex technical issues to Tier 2 or engineering teams, ensuring proper documentation. Stay up to date with payroll regulations, tax laws, and system updates to ensure accurate assistance. Log and track customer interactions using CRM or helpdesk software. Contribute to internal knowledge bases and user documentation. Collaborate with product, QA, and development teams to report bugs and suggest enhancements. Provide training and onboarding support to new clients as needed. Qualifications: Required: 2+ years of experience in payroll, HRIS, or software support roles. Strong knowledge of payroll processing, compliance, and tax filings. Excellent communication and problem-solving skills. Comfortable with troubleshooting software applications and technical workflows. Experience using ticketing systems (e.g., Zoho, Keka, Zendesk, Freshdesk, Salesforce). Preferred: Experience supporting SaaS payroll or HR software. Familiarity with accounting principles and tax software integrations. Certification in payroll (e.g., FPC or CPP) is a plus. Proficiency with Excel, APIs, or data imports/exports is an advantage. What We Offer: Competitive salary and benefits package Opportunities for professional growth and certification support Collaborative and inclusive work environment Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹55,000.00 per month Shift: Day shift Morning shift Work Location: In person

About Us: DATOMS is an IoT software platform that streamlines asset management and operations for equipment manufacturers, leasing and rental companies, and enterprises utilising machine learning, artificial intelligence, and the internet of things. Our scalable solution can be customized to meet the unique needs of each client and is trusted by top companies around the globe. Job Summary: We are seeking a proactive and dedicated Tech Support Executive to join our team in Bangalore. The ideal candidate will have 1-2 years of experience in providing technical support for software or hardware systems and be proficient with Freshdesk ticketing systems. This role demands strong problem-solving skills, effective communication, and the ability to work efficiently in a fast-paced environment. Key Responsibilities: Provide technical support to clients and internal teams via phone, email, and Freshdesk ticketing system. Troubleshoot and resolve software and hardware issues promptly and accurately. Resolve tickets within defined SLAs and maintain ticketing records in the Freshdesk system. Escalate complex technical issues to relevant teams and follow up to ensure resolution. Document all support activities, including problem diagnosis, troubleshooting steps, and resolutions, in the ticketing system. Assist in the setup, installation, and configuration of software and hardware as needed. Collaborate with other teams to ensure customer satisfaction and provide feedback on recurring issues to improve service quality. Stay updated on the latest developments in software and hardware relevant to the company's offerings. Qualifications: 1-3 years of experience in technical support roles. Proficiency in using Freshdesk ticketing system. Experience with supporting software and hardware systems. Strong troubleshooting and problem-solving skills. Excellent verbal and written communication skills. Ability to work independently as well as part of a team. Bachelor's degree in Electronics. Job Type: Full-time Pay: ₹300,000.00 - ₹550,000.00 per year Benefits: Flexible schedule Health insurance Leave encashment Life insurance Provident Fund Schedule: Day shift Fixed shift Monday to Friday Supplemental Pay: Performance bonus Quarterly bonus Application Question(s): What's your current ctc? What's your Expected ctc? Have you done B.tech? Do you speak Hindi & English fluently? Do you speak Hindi & English fluently? Do you speak Kanad/Tamil fluently? Are you comfortable working from our Bangalore office? Are you okay with a 5-day in-office workweek? Experience: Customer support: 1 year (Required) Location: Bangalore, Karnataka (Required) Work Location: In person

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Job Description Let’s face it. Most people hate the software they use at work. Business software is clunky, expensive, hard to set up and frustrating to use. If the software that you use in your personal life is so easy and intuitive to use, why can’t business software be that way too? At Freshworks, we agree with you! We pride ourselves on building powerful, sophisticated software that’s fun and easy to use. And makes it easy for businesses to delight their customers and employees. We are constantly on the lookout for smart people who are passionate about growth and community. We are growing our leadership team and looking for a Manager for our Solution Engineering Organization based out of India, Chennai Office. If you are a leader who can put the team before yourself, we want to talk to you. If you are a great coach who can invest in their team’s success and inspire them to achieve greatness, we want to talk to you. If you want the opportunity to join a rapidly growing organization early and let your experience and drive help shape that growth, then we definitely want to talk to you. Hit us up and let's chat. What will your impact be? As a leader in our Solution Engineering org, you will be responsible for overseeing one of our high performing, SMB Solution Engineering team. Your day to day responsibilities will include hiring to plan, building a thoughtful GTM strategy for our expanding team, helping design cross-sell/up-sell playbooks, allocating resources to territories, evaluating performance on an ongoing basis, providing meaningful feedback to the team and growing the business. You will be a player coach and play a key role in developing the team and helping Solution Engineers on your team solve complex business problems for our prospective and existing customers. You will partner with Sales Leaders across SMB, Expansion and Customer Success and provide strategic insights into pipeline health, team performance and win rates. Partnering with our product managers is another key area of focus and you will be responsible for evangelizing product requirements on behalf of our customers. About you: You have experience in CRM, Customer Service, ITSM or other related domains in a pre-sales leadership role. You can lead and inspire a team every day. You are not merely tracking dashboards and reporting on deals. You are rolling up your sleeves and working side by side with Solution Engineers on your team. You lead by example, not by authority. As an experienced leader you understand what it takes to run a dynamic team and build scalable and repeatable frameworks & programs. You are a technologist at heart and love playing a role in shaping product roadmap. You are the biggest champion that our customers have within Freshworks. You are a keen strategist who can build competitive playbooks and work closely with product marketing to evangelize these playbooks within our global SE org. You are a practitioner of what you preach and believe in the art of selling value, telling stories in demonstrations and painting a vision for the future. You have experience in partnerships business, have worked in alliances and channels space before and have actively contributed to growth of partner ecosystem from a technical standpoint You have been exposed to partner technical enablement activities before and have worked in joint solutioning and GTM strategies with partners Finally, you are an experienced manager who values excellence over outcomes and knows how to nurture and build. You trust by default and use transparency to foster trust. Qualifications Minimum 7-8 years of Solution Engineering management experience in CRM/Customer Service/ITSM or related technologies. 7-12 years relevant/industry experience. Exceptional soft skills and ability to influence within the organization. Ability to work with cross-functional teams and drive meaningful outcomes. Work regularly with C level executives inside and outside the organization and be a credible source of insights. A Bachelors or a Masters degree is nice to have, but not required Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

In today’s digital-first economy, work-from-home jobs have become a preferred choice for professionals, homemakers, students, and job seekers. Particularly in cities like Chandigarh , where education levels are high and internet connectivity is strong, the demand for genuine work-from-home jobs without investment is growing rapidly. Whether you’re a fresher, a college student, a homemaker, or someone who lost a job during a career break, there are plenty of legitimate remote jobs in Chandigarh that require no registration fee or upfront investment . This guide will help you explore verified opportunities that you can pursue right from your home. Why Choose Work from Home Jobs Without Investment? ✅ No risk of scams or fake promises ✅ Ideal for beginners or freshers ✅ Flexible work timings ✅ Requires only basic skills ✅ Great option for part-time income or full-time freelancing Top 12 Genuine Work from Home Jobs in Chandigarh Without Investment Here’s a list of legitimate and investment-free online jobs you can start today. Freelance Content Writing Suitability: Freshers, students, homemakers Skills Required: Good command over English, research ability Job Description: Writing blogs, articles, website content, or product descriptions SEO keyword integration Proofreading and editing Platforms: Freelancer.com ContentMart LinkedIn CareerCartz Earnings: ₹5,000 – ₹30,000/month Online Tutoring Jobs Suitability: College students, teachers, graduates Skills Required: Subject expertise and communication skills Subjects In Demand: Maths, Science, English, Coding, Economics Popular Platforms: Vedantu TutorMe Chegg Superprof Earnings: ₹200 – ₹800/hour Investment Needed: None Data Entry Jobs Suitability: Beginners, typists, housewives Skills Required: Fast and accurate typing, basic computer literacy Job Roles: Form filling Spreadsheet updates Document formatting Trusted Platforms: Clickworker CareerCartz Indeed (with “remote” filters) Earnings: ₹10,000 – ₹25,000/month Investment: 100% free Virtual Assistant Jobs Suitability: Multi-taskers, organized individuals Skills Required: Time management, email handling, scheduling Tasks Include: Managing calendars Answering emails Handling basic admin tasks Platforms To Explore: Belay Zirtual Upwork Earnings: ₹8,000 – ₹30,000/month Online Customer Support (Chat/Email) Suitability: Freshers, graduates, good communicators Skills Required: English fluency, typing, empathy Industries Hiring: E-commerce IT companies SaaS startups Tools Used: Zendesk, Freshdesk, Zoho CRM Earnings: ₹10,000 – ₹25,000/month Shifts Available: Day & night shifts Also Read: Top Work from Home Jobs in Chandigarh Hiring in 2025 Affiliate Marketing Suitability: Students, bloggers, influencers Skills Required: Digital marketing knowledge, social media How It Works: Promote products via links Earn commission on sales or leads Platforms To Join: Amazon Associates ClickBank ShareASale Earnings: ₹5,000 – ₹50,000/month (based on performance) Social Media Management Suitability: Social media savvy users Skills Required: Content creation, scheduling, analytics Responsibilities: Managing Instagram/Facebook pages Engaging with followers Running ad campaigns (optional) Platforms For Jobs: Fiverr Freelancer LinkedIn Earnings: ₹5,000 – ₹20,000/month Tools: Canva, Buffer, Hootsuite YouTube Video Captioning & Subtitling Suitability: Language experts, college students Skills Required: English listening, typing, grammar Job Role: Listen to audio or videos Convert speech to text accurately Tools: YouTube Studio Subtitle Edit Rev.com Earnings: ₹200 – ₹1000/hour or per project Transcription Work Suitability: Typists, good listeners Skills Required: Listening, grammar, fast typing Industries Hiring: Medical Legal Educational Legit Platforms: GoTranscript Rev TranscribeMe Earnings: ₹10,000 – ₹35,000/month Graphic Designing (Freelance Projects) Suitability: Creative individuals, students in design Skills Required: Creativity, knowledge of design tools Tools To Learn: Adobe Illustrator Photoshop Canva Figma Platforms To Start: 99Designs Upwork Freelancer Earnings: ₹5,000 – ₹50,000/month (based on clients) Blogging or Niche Website Writing Suitability: Writers, hobbyists, entrepreneurs Skills Required: SEO, writing, marketing basics How It Works: Start a blog or contribute to others Earn via Google AdSense or sponsored content Earnings: ₹3,000 – ₹50,000/month Investment: Optional for own blog, 100% free if freelancing Remote Internships (Stipend-Based) Suitability: Students & recent graduates Skills Required: Depends on internship domain (HR, Sales, Tech, etc.) Platforms Offering Internships: Internshala LetsIntern CareerCartz Internship Section Earnings: ₹2,000 – ₹15,000/month (stipend-based) Top Companies Offering Work from Home Jobs in Chandigarh (2025) Tata Consultancy Services (TCS) – Customer support and admin roles Wipro & Tech Mahindra – Data entry and process outsourcing Amazon – Chat support and virtual customer service Zoho Corporation – Remote sales and product support Vedantu & Byju’s – Online teaching and mentor roles Cactus Communications – Editing and writing roles Upwork & Freelancer.com – For freelancers across design, writing, and IT Local startups in Chandigarh – Such as Jugnoo, Pumpkart, and Trantor Tech Also Read: Work from Home Jobs in Ahmedabad for Freshers and Students How to Identify Genuine Work from Home Jobs (Avoiding Scams) Follow these tips to ensure you’re only applying to legitimate, no-investment jobs : ✅ Apply through trusted platforms like CareerCartz, LinkedIn, Internshala ❌ Never pay any registration fee or security deposit ✅ Check company reviews on Glassdoor or Google ✅ Ask for official offer letters and contracts ❌ Avoid jobs that promise “₹50,000 in a week” with no work Basic Requirements To Start Working From Home A laptop or desktop computer Stable internet connection Headphones (for teaching or support roles) Communication tools like Zoom, Google Meet Workspace with minimal distractions Skill Development Resources (Free & Paid) Google Digital Garage – Basics of Digital Marketing HubSpot Academy – CRM & Inbound Sales Canva Design School – Graphic Design Coursera & Udemy – Technical and creative skills YouTube – Free tutorials for anything! Best online courses How CareerCartz Helps You Find Work From Home Jobs 🏠 Daily updated remote job listings ✅ Verified employers only 🎓 Internships and fresher-friendly roles 📝 Resume building and career guidance articles 🔍 Filters for work-from-home, part-time, and student jobs Visit the CareerCartz Work from Home Jobs Section to explore opportunities today! Conclusion – Work from Home Jobs in Chandigarh Without Investment There’s no shortage of genuine work-from-home jobs in Chandigarh without investment . With the right skills and a bit of effort, you can easily start earning from home without spending a rupee on training or applications. From content writing to online teaching, virtual assistance to customer service—every job listed here is 100% legitimate and beginner-friendly. Stay away from scams, focus on building skills, and apply only through trusted portals like CareerCartz . Start your remote career today from the comfort of your home and open up a world of new possibilities. FAQs – Work from Home Jobs in Chandigarh Without Investment Can I find a real work-from-home job in Chandigarh without paying any money? Yes, there are many legitimate remote jobs that require no investment. Use trusted platforms like CareerCartz to find them. What are the best work-from-home jobs for beginners? Content writing, data entry, customer support, and virtual assistant roles are ideal for beginners. How much can I earn from work-from-home jobs in Chandigarh? Depending on the role and hours, you can earn anywhere from ₹5,000 to ₹50,000 per month. Are these jobs full-time or part-time? Both full-time and part-time roles are available, especially in freelance or internship formats. Is it safe to work remotely without signing any agreement? It’s always better to have a written contract or an official offer letter from the employer. How can I avoid job scams asking for registration fees? Avoid jobs that ask for upfront payments. Always verify the company and apply through trusted job portals. Do I need to be tech-savvy to get a remote job? Not necessarily. Many roles like writing, data entry, and customer service only require basic computer knowledge. Can I get work-from-home jobs as a student in Chandigarh? Yes, many companies offer internships and part-time jobs that are ideal for college students. Are there any government-approved platforms for remote work? While most platforms are private, portals like CareerCartz and the NCS (National Career Service) list verified job opportunities. Can homemakers restart their careers with work-from-home jobs? Absolutely. Flexible jobs like virtual assistance, content writing, and online tutoring are great options for homemakers. 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Position Overview: As a part of our Customer Success team at MProfit, you will be a crucial part of our mission to ensure all our customers’ success and satisfaction. You will interact with our diverse customer base, assisting them with inquiries, resolving issues, and ensuring they have a positive experience using our wealth-tech solutions. You will independently manage the end-to-end ticket management process: ticket assignment, closure, responses, and issue resolution. Key Responsibilities: 1. End-to-End Ticket Management: ● Independently handle customer support tickets from initial contact through resolution, ensuring timely and effective communication and issue resolution. ● Prioritize and escalate tickets to meet customer expectations and service level agreements (SLAs). ● Continuously monitor ticket queues to identify trends, common issues, and opportunities for process improvement. 2. Cross-Functional Collaboration: ● Collaborate closely with other departments, to ensure alignment on customer needs, product updates, and service offerings. ● Serve as a subject matter expert on customer issues and feedback, providing insights and recommendations to inform product development and strategic decision-making. 3. Responding to Customer Inquiries: ● Monitor and manage the support email inbox. ● Respond promptly to customer inquiries, requests, and complaints via email. ● Provide accurate, clear, and helpful information to address customer concerns and resolve issues. 4. Handling Customer Feedback: ● Acknowledge and address customer feedback, suggestions, and complaints received via email. ● Document and categorize customer feedback for analysis and reporting purposes. ● Advocate for customer needs and contribute insights for product or service improvements based on feedback trends. 5. Maintaining Communication Standards: ● Adhere to company communication guidelines and standards for email correspondence. ● Ensure professional and courteous language in all interactions with customers. ● Manage email communication volume effectively to maintain response time targets and customer satisfaction. 6. Issue Resolution: ● Respond promptly to customer inquiries and complaints, demonstrating empathy, patience, and a commitment to finding solutions that exceed expectations. ● Escalate complex issues to appropriate stakeholders while maintaining ownership and accountability for timely resolution. ● Document all interactions and resolutions in our helpdesk ticketing systems to maintain accurate records and facilitate knowledge sharing within the organisation Qualifications: ● Bachelor's degree in a relevant field or equivalent work experience. ● 3+ years of experience in a non-voice (email preferred) customer support role. ● Strong understanding of financial technology and SaaS platforms. ● In-depth knowledge of financial products, services and industry regulations. Familiarity with various financial instruments such as stocks, bonds, mutual funds, derivatives, and other investment instruments. (Would be a plus) ● Exceptional written communication skills in English. ● Problem-solving skills with the ability to analyze and resolve complex issues along with a customer-centric mindset. ● Proficiency in setting up, using, and managing help-desk software and ticketing systems like Freshdesk, Zendesk, Zoho Desk etc. ● Strong organizational and time management skill Show more Show less

About the Role: We are looking for a seasoned L2 Technical Support Specialist to join the CargoMate team at Hapag-Lloyd. CargoMate is our innovative port call optimization solution, providing real-time cargo operation insights directly from container vessels. As part of the L2 Support team, you will be the key liaison between ship crew members and technical teams, helping ensure the smooth functioning of mobile and web applications onboard. Key Responsibilities: Respond to support messages and resolve issues raised by ship crew teams in a timely manner Utilize Mobile Device Management (MDM) tools to roll out policies, push updates, and manage devices remotely Handle SIM card provisioning and manage connectivity through global network providers; be aware of potential connectivity challenges at sea Communicate effectively with crew members to diagnose and resolve application issues onboard Identify and troubleshoot local network challenges or outages due to lack of partner coverage Troubleshoot hardware peripherals such as OTG cables, USB drives, and charging problems Collaborate with stakeholders and technical teams to ensure issue resolution and knowledge sharing Maintain and update Standard Operating Procedures (SOPs) for recurring issues Track and document known issues with service providers across geographies Perform root cause analysis using device logs, crew feedback, and error reports Prepare concise issue summaries for L3 escalations with supporting evidence Maintain accurate and timely updates in ticketing systems, including logs, user feedback, and issue resolution status Provide regular updates to internal teams and escalate unresolved issues as needed Required Skills: Ability to support application installation, updates, and configuration management on mobile devices (Android/iOS) Proficiency in MDM platforms such as Hexnode MDM, Microsoft Intune etc. Understanding of network configurations, particularly TCP/IP, Wi-Fi, VPN, APN Knowledge on operating systems like Windows, Linux and their scripts Knowledge of using remote support tools like TeamViewer, AnyDesk etc. Working knowledge of bug tracking tools like ServiceNow, Jira, Freshdesk, Zendesk Experience reproducing issues in emulated or physical test environments Troubleshooting issues based on server error logs Ability to synthesize data from multiple sources (logs, user feedback, error messages) to identify root causes Nice to Have: Previous experience in the maritime or logistics sector Crew Management systems Knowledge of BAPLIE Show more Show less

Job Title: Customer Support Representative Location: Gurugram (Work from Office) Department: Customer Support Work Schedule: Monday to Saturday Job Description: We are looking for 2 dynamic Senior Customer Support Executive to join our team in Gurgaon. This role will focus on managing customer onboarding, addressing client escalations, gathering feedback, and supporting customer success initiatives. The ideal candidate will possess strong communication and technical background. Key Responsibilities: Handle customer queries via calls and emails ensuring timely resolutions and client satisfaction. Build strong relationships with clients by providing proactive support and addressing their needs efficiently. Utilize customer support tools to manage escalations, track queries, and ensure timely follow-ups. Collaborate with internal teams to resolve technical challenges and escalate complex issues when required. Regularly collect customer feedback to identify improvement areas and drive customer support. Qualifications: 1-2 years of relevant experience in customer relationship management, client servicing, or technical support roles preferred. Strong verbal and written communication skills in English. Proficiency in using customer support or CRM tools for managing client relationships. A background in tech support, networking, or cybersecurity is bonus. Problem-solving mindset with a customer-first approach. Freshers with a strong technical foundation and excellent communication skills are welcome to apply. Requirements Requirements: Bachelor's degree in any discipline (Technical background preferred) 1–2 years of experience in customer support, client servicing, or a technical support role (Freshers with strong communication and technical skills may apply) Excellent verbal and written communication skills in English Proficiency with CRM or customer support tools (e.g., Zoho CRM, Freshdesk, HubSpot) Strong problem-solving ability and a customer-first mindset Ability to handle client queries and escalations effectively via email and phone Comfortable working in a fast-paced environment and managing multiple customer interactions Basic understanding of technical concepts or prior exposure to networking/cybersecurity is a plus Team player with the ability to collaborate across departments Willingness to work from the Gurgaon office (Work from Office only) Availability to work Monday to Saturday Show more Show less

Role & Responsibilities: KRA Handling Inbound Support tickets and solving the queries to the User’s satisfaction Handling Inbound Support Chats and solving the queries to the User’s satisfaction Reporting bugs/issues flagged by the Users to the Product team Following defined SLAs for Customer Support KPI Average First Response time on support tickets Average resolution time Rating provided by the Users High Customer Satisfaction Score High NPS Score Key Skills Required: Good Communication skills Video creation skills, good to have Knowledge of Excel, Support tools like Freshdesk etc good to have Why GoComet? GoComet is a dynamic SaaS start-up that provides AI-powered transportation visibility solutions to revolutionize the trillion-dollar logistics sector. At GoComet, we are revolutionizing the logistics sector one day at a time, and every team member is committed to making it a reality. We're seeking individuals who embody our core values, character, and attitude. While we recognize that skills can be developed with the right mindset and learnability, we prioritize those who share our philosophy. Our recruitment processes reflect this belief. Look no further if you're looking for a diverse, talented, and vibrant workplace that recognizes and rewards hard work. We're ambitious, fast-paced, and unafraid to experiment, fail, learn, and ultimately succeed. This is us! Join our team if you share our culture and values. We're an equal-opportunity employer. We welcome qualified applicants from all races, colors, religions, sexes, nationalities, sexual orientations, gender identities, and abilities. We are hiring for multiple positions. For any queries, feel free to write to careers@gocomet.com Know more about us: www.gocomet.com https://www.youtube.com/watch?v=YxGt9ZCkaA8 https://youtu.be/jv9cAsgenSE https://www.youtube.com/watch?v=Er0dHqxaaXc https://youtu.be/0ql1eCVhiWA Job Types: Full-time, Permanent Pay: ₹300,000.00 - ₹600,000.00 per year Benefits: Health insurance Schedule: Day shift Application Question(s): What is your current CTC? What is your expected CTC? Rate yourself in Aptitude out of 10 Are you willing to relocate to Mumbai? Education: Bachelor's (Required) Experience: Customer support: 1 year (Required) Chat support: 1 year (Required) Location: Mumbai, Maharashtra (Required) Work Location: In person

Job Description Position : Senior Business Analyst. Experience : 3+ years. Location : Chennai. Company : Coderz Vision Technology. Job Type : Full-Time. About company :. Coderz Vision Technology is a leading software development company dedicated to tackling complex IT challenges. In today's competitive landscape, IT stands as the cornerstone for companies aiming to thrive and expand in the market. Recognizing the crucial need for robust software and mobile development solutions, we have assembled an exceptional team to address all IT demands. The surge in digital marketing is easily recognizable across both B2B and B2C sectors, prompting us to establish comprehensive teams in website development, web application development, mobile app development, UX/UI designing, and digital marketing. Our approach involves close collaboration with companies to tackle real-world issues and fulfil customer needs effectively. Job Overview We are looking to hire a business analyst to join our dynamic team. Your main tasks will include performing end to end delivery of projects like detailed requirements analysis, documenting processes, and performing user acceptance testing. To succeed in this role you should have a natural analytical way of thinking and be able. to explain difficult concepts to nontechnical users. Responsibilities Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. Leading ongoing reviews of business processes and developing optimization strategies. Staying up-to-date on the latest process and IT advancements to automate and modernize systems. Conducting meetings and presentations to share ideas and findings. Performing requirements analysis. Documenting and communicating the results of your efforts. Effectively communicating your insights and plans to cross-functional team members and management. Gathering critical information from meetings with various stakeholders and producing useful reports. Working closely with clients, technicians, and managerial staff. Providing leadership, training, coaching, and guidance to junior staff. Allocating resources and maintaining cost efficiency. Ensuring solutions meet business needs and requirements. Performing user acceptance testing. Managing projects, developing project plans, and monitoring performance. Updating, implementing, and maintaining procedures. Prioritizing initiatives based on business needs and requirements. Serving as a liaison between stakeholders and users. Managing competing resources and priorities. Monitoring deliverables and ensuring timely completion of projects. Requirements A bachelor's degree in Engineering or related field or an MBA. A minimum of 3+ years of experience in business analysis or a related field. Must have experience in Scrum management. Experience in Quality Analysis would be an added advantage. Exceptional analytical and conceptual thinking skills. The ability to influence stakeholders and work closely with them to determine acceptable solutions. Advanced technical skills. Must have experience in managing projects in Agile methodology. Excellent documentation skills. Fundamental analytical and conceptual thinking skills. Experience creating detailed reports and giving presentations. Competency in Microsoft applications including Word, Excel, and Outlook. Very good knowledge of project management tools like JIRA, ADO,.ServiceNow, Zoho or Freshdesk. A track record of following through on commitments. Excellent planning, organizational, and time management skills. Experience leading and developing top-performing teams. A history of leading and supporting successful projects. (ref:hirist.tech) Show more Show less

About Radin Health Radin Health is a leading Healthcare SaaS company transforming the radiology landscape through innovative, AI-powered solutions. Our platform empowers imaging centers and teleradiology practices with integrated Radiology Information Systems (RIS), PACS, Voice Recognition (Dictation AI), Patient Engagement tools, and Revenue Cycle Management workflows. We are passionate about improving the speed, accuracy, and intelligence of diagnostic imaging operations. Join us in reshaping the future of healthcare technology. Position Summary We are seeking a dynamic and experienced Director of Customer Support to lead our customer-facing support team. This role is critical in ensuring a world-class service experience for our clients, who include radiology groups, imaging centers, and healthcare providers. You will oversee all aspects of our call center and support operations, ensuring timely resolution of technical and user issues, driving proactive support initiatives, and leading a team focused on continuous improvement, customer satisfaction, and operational excellence. Key Responsibilities Leadership & Strategy Define and execute the customer support vision aligned with company growth and product evolution. Build, mentor, and lead a high-performance team of support agents, leads, and managers. Champion a culture of accountability, empathy, and continuous learning. Establish, track, and improve key performance indicators (KPIs), including First Response Time, Time to Resolution, and Customer Satisfaction Score (CSAT). Customer Success & Engagement Serve as the final point of escalation for complex or high-impact client issues. Build trusted relationships with key B2B clients in the radiology sector. Partner with account management, onboarding, and sales to ensure client retention and satisfaction. Collect and synthesize customer feedback to inform product development and training needs. Operations & Technology Manage and optimize ticketing workflows, knowledge base content, self-service tools, and AI/chatbot implementations. Oversee the use and configuration of tools such as Jira Service Management, Intercom, Zendesk, or Freshdesk. Design and enforce escalation protocols, incident management plans, and SLA compliance. Implement automation strategies and process improvements to reduce support burden and improve responsiveness. Cross-Functional Collaboration Work closely with engineering, QA, and product teams to resolve bugs, guide prioritization, and represent the voice of the customer. Align with compliance and security officers to maintain HIPAA, SOC2, and data privacy adherence across all client interactions. Data-Driven Management Monitor and report on support center performance, client trends, and root-cause analysis of recurring issues. Present regular support insights and recommendations to the executive team. Use dashboards and analytics to proactively identify at-risk accounts and training gaps. Required Skills & Experience 8+ years in customer support or client services roles, with at least 3 years in a leadership capacity (preferably in SaaS or healthcare IT). Deep understanding of the radiology ecosystem, including PACS, RIS, HL7/FHIR workflows, and B2B healthcare partnerships. Proven success in managing a support center or technical support team in a SaaS environment. Strong command of cloud infrastructure (AWS/Azure/GCP), networking basics, database systems, and API integrations. Experience with ITIL practices, support operations frameworks, and automation tools. Outstanding communication, conflict resolution, and stakeholder management skills. Preferred Qualifications Bachelor’s or Master’s in Computer Science, Healthcare Informatics, Business, or related field. Experience supporting radiology groups, imaging centers, or teleradiology practices. Familiarity with HIPAA, SOC2, and data governance policies. Background in implementing or overseeing AI-enhanced customer support platforms. What Sets You Apart You’ve built or scaled a support operation from the ground up or through high-growth stages. You speak both “tech” and “customer” fluently—and know how to translate between them. You care deeply about quality, accountability, and customer empathy—and it shows in how your teams serve and lead. Why Join Radin Health? Be part of a mission-driven company that’s improving lives through smarter radiology. Collaborate with innovative, passionate, and driven professionals across healthcare and tech. Lead transformative change in a company that values transparency, agility, and excellence. Show more Show less

Designation : Customer Support Manager Venue: Enkel, 3rd Floor in AltF Coworking Spaces, Plot 21, Sector 142, Noida, UP, 201304. (Walking distance from Noida, Sector 142 Metro Station at Aqua Line) Map Location: Tap Here (Search for "Optimus Information" for the exact location on Google map) Directions: Take 1st Left after the Sec 142 Metro station, again take first left, then take 1st right for the 3rd building of AltF Coworking Space in front of a big park. Time: 10 AM to 4 PM Date: 13-June-2025 Kindly carry a copy of resume Role and Responsibilities: Lead and manage the customer support team, providing guidance, mentorship, and performance evaluations to maintain high service standards. Engage proactively with clients to understand their business goals, ensuring successful transition from onboarding, retention, and long-term satisfaction. Analyze customer support metrics and trends to assess team performance, address issues, and make data-driven improvements for resource allocation and service optimization. Build and maintain strong relationships with clients, acting as the primary point of contact for escalations and issue resolution, ensuring client expectations are met or exceeded. Collaborate closely with internal teams (Sales, Product, and Operations) to ensure alignment on client expectations, deliver seamless accounting solutions, and ensure continued value delivery. Conduct regular check-ins with clients to review their satisfaction, identify expansion opportunities, and o Perks and Benefits: Medical Insurance Organizational funded training and certificates