754 Freshdesk Jobs - Page 18

Step Into Your Next Role with Meon – Walk-In Drive! Job Title: Assistant Manager – Customer Support Location: 902,9th floor, B- Tower, Noida One, Sector-62, Noida (201301) Department: Customer Support / Client Services Reports to: Manager – Customer Support / Head of Support Time:- June, 19 & 20 Job Type: Full-time Job Summary: We are seeking a proactive and technically proficient Assistant Manager – Customer Support to lead and manage a team of 8–10 Business Analysts. This role requires a strategic thinker with a hands-on approach to customer issue resolution, team management, and process improvement. The ideal candidate will possess strong analytical skills, a good grasp of software solutions, and a passion for delivering exceptional client service. Key Responsibilities: Team Management: Lead, mentor, and manage a team of 8–10 Business Analysts ensuring high performance and professional development. Technical Oversight: Provide guidance on product functionality, troubleshoot client issues, and collaborate with internal teams (Product, Development, QA) to resolve complex technical concerns. Customer Engagement: Ensure timely and effective resolution of customer queries and support requests while maintaining high satisfaction levels. Process Improvement: Identify process gaps, propose solutions, and implement best practices to enhance support efficiency and customer experience. Reporting & Metrics: Monitor KPIs and SLAs, prepare regular reports on team performance, issue trends, and client feedback. Knowledge Management: Maintain and improve internal documentation, FAQs, and knowledge bases to enhance team productivity. Cross-Functional Collaboration: Act as a liaison between clients, technical teams, and leadership to ensure alignment on customer needs and business objectives. Required Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field. Master’s degree is a plus. 3+ years of experience in customer support or client services, preferably in a software/SaaS environment. Minimum 1 year in a leadership or supervisory role. Strong understanding of software systems, databases, APIs, and general troubleshooting methods. Proficiency in support tools such as Jira, Zendesk, Freshdesk, or similar platforms. Excellent communication, interpersonal, and analytical skills. Ability to manage priorities, meet deadlines, and drive team accountability. Preferred Skills: Experience working with Agile/Scrum methodologies. Knowledge of SQL or scripting languages is a plus. Familiarity with CRM platforms and ticketing systems. Experience in B2B SaaS or enterprise software solutions. Job Type: Full-time Pay: ₹400,000.00 - ₹500,000.00 per year Work Location: In person Application Deadline: 11/05/2025

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business. Job Description Manage all activities of the pre-sales resources with a particular region. As a business partner with sales management, manages the organizational effectiveness, efficiency, and alignment of all technical resources with product revenue goals. Provides advice and counsel to sales management in the effective use and deployment of technical resources. Must maintain close alignment with sales, support and implementation functions. Ensures compliance of pre-sales documentation. Internally qualifies sales opportunities in terms of customer technical requirements, competition. Work closely with our SMB and mid-market customers to identify and solve their most critical business problems. Support the sales team by conducting discovery calls and product demonstrations for our active deals. User requirement gathering, analysis, and scope definition, Wireframing, Creating Proof of Concept (POC), RFP, RFI responses. Conduct effective requirements gathering to clearly identify customer problems. Build and deliver compelling technical demonstrations of the Freshworks products. Articulate the value of Freshworks solutions to a variety of audiences. Be a lifelong learner and develop your skills continuously. Evangelize a refreshing user experience on the Freshworks platform Qualifications 4 – 7 years in Solution Engineering or in any technical role is a plus. Significant experience in technology sales with a demonstrated aptitude for technology at the business and technical level. Demonstrated operations and organizational skills implementing and driving best practices in multi-office, cross-functional organizations. Extensive expertise supporting mid-market customers and creating service/support strategies. Strong organisational and analytical skills. Outstanding interpersonal skills, with a proven record of successfully building collaboration around important initiatives. Strong written and verbal communication skills. Successful track record of working and influencing matrixes organizations. Flexible to work in any shift. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Responsibilities: Strategically manage and expand major channel partnerships in EMEA, driving substantial revenue growth. Develop and implement comprehensive strategies for partner engagement, focusing on high-value opportunities in the EX/CX space. Collaborate with regional business heads and cross-functional teams to align partnership strategies with overall business objectives. Establish and maintain strong executive relationships with key partners, ensuring mutual growth and success. Partner program enhancements, enablement strategies, and performance metrics, to maximize partner engagement and revenue generation. Regularly review and adjust strategies to respond to market changes and partner feedback, ensuring alignment with company goals and partner needs. Qualifications Qualifications: Minimum 6-10 years of experience in SaaS or channel sales, with a focus on strategic partnership management in the EMEA market. Demonstrated success in developing and executing high-impact partner strategies. Strong ability to engage and influence C-level executives, with excellent presentation and communication skills. Proven track record of driving significant revenue growth through strategic partnerships. SaaS background is highly preferred, with a deep understanding of software and services alliances. Willingness to travel frequently to engage with partners and internal teams. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

indē wild is seeking a dynamic and experienced customer-obsessed and process-driven Customer Experience & Community Care Lead to own and elevate our customer support and engagement across global markets. This role will be responsible for leading our multi-channel support function, manage a high-performing team, and ensure every customer interaction reflects our brand promise. You will be responsible for setting up processes, implementing the right tools, and driving continuous improvements through customer insights and feedback loops. As a key cross-functional collaborator, you will work closely with Operations, Product, and Marketing to create seamless and delightful customer journeys while strengthening loyalty and retention. Responsibilities Customer Support & Community Care Manage and lead our customer support function across Email, WhatsApp, social media DMs, and chat. Set and maintain SLAs to ensure fast, empathetic, and solutions-oriented responses. Resolve escalations across India, the US, UK, and Global D2C channels. Own customer feedback loops to identify trends, flag quality issues, and ensure product experience matches brand promise. Team & Process Management Own and optimize CE platforms (e.g., Freshdesk, Navidium etc) Lead and mentor a small team of CE associates; recruit and train as needed. Create and implement SOPs for tickets, returns, refunds, order issues, etc. Monitor monthly metrics to bring down issue percentages, and provide timely feedback to respective teams to drive changes in processes which can reduce the complaints Collaborate with Operations, Product, and Website to ensure smooth customer journeys across touchpoints. Monitor performance metrics (CSAT, NPS, first response time, resolution time) and report insights regularly. Use & Implementation of AI Tools to Enhance Team Productivity and Keep CE Lean Pilot AI-based solutions (e.g., auto-replies, smart tagging, tone checkers) to increase customer experience (CE) team productivity and reduce manual workload. Test and implement tools like ChatGPT for drafting responses, creating SOPs, summarizing reports, and ensuring brand-consistent tone and language. Leverage AI for ticket analysis — use machine learning to identify negative sentiment trends, extract product feedback keywords (e.g., “oily,” “effective,” “allergic”), and uncover operational bottlenecks quickly. Proficient in CRM tools such as Kapture, Zendesk, Freshdesk etc. Automate internal workflows using AI for FAQ creation, refund/gifting policy drafting, ticket tagging, and weekly dashboard generation. Plan for future automation via 24/7 chatbots or WhatsApp AI assistants to handle Tier 1 queries (e.g., order status, returns, tracking), freeing up human resources for high-touch interactions. Proactive Engagement Collaborate with the marketing and community team to identify opportunities for delight moments (handwritten notes, personalized responses, recovery gifts). Support in building loyalty and retention strategies by tapping into customer insights. Qualifications · Excellent written and verbal communication skills with a strong sense of empathy. · Ability to de-escalate and resolve customer issues with a solution-first mindset. · Strong process creation, documentation, and SOP implementation experience. · Data-driven with the ability to analyze metrics like CSAT, NPS, resolution time, and issue rate to drive improvements. · Ability to manage, motivate, and grow a customer experience team. · Cross-functional collaboration skills to work with Operations, Product, Tech, and Marketing teams. · Proficiency with customer experience and CRM tools (Freshdesk, Navidium, Gorgias, etc.). · Comfort with automating workflows, reporting dashboards, and integrating customer feedback systems. · Strong understanding of community-building principles and customer delight strategies. · Creative mindset to co-create memorable experiences (e.g., recovery gifts, personalized notes). · Highly organized with an eye for detail. · Ownership-driven and comfortable in fast-paced environments. · Strong analytical, reporting, and decision-making abilities. · Culturally aware and sensitive to customer tone across geographies. Show more Show less

Job Description / Responsibilities * Work together with the Application Support Manager to provide amazing customer support to users, ranging from small to large online retailers like Etsy, Groupon Goods, Shopify, Amazon, etc. Work with our customers to understand their problems, frustrations, and roadblocks. Provide your analysis to internal stakeholders, educating and evangelizing for improvements that result in a support experience that delights customers. Work with our product management and engineering teams to provide quantitative feedback on customer issues. Help drive product improvements to reduce customer frustration and friction. There will be opportunities to work in a first-class environment, learn business models and support development activities in the future. Ability to manage team Work experience * (Min. & Max.) 2+ years of experience working in Technical/Application customer support organizations for software and/or E-commerce/SaaS companies. - Experience working in a 24x7x365 support operation. - Experience supporting an enterprise B2B product set. - Strong domain knowledge of the latest tools and techniques for delivering world-class customer support. Having experience with at least one Ticket Management Tool (Freshdesk is preferred) Basic Code debugging/Basic SQL/ Basic of one script language. Aware of the full support cycle (SLAs/Response time etc.) Strong communication skills (English) Functional Area * IT/SaaS/e-Commerce Industry * IT/ITES/SAAS/E-commerce Keywords * (or key skills) Basics of any one programming language API (REST) Javascript SQL Location of Job * - Noida Sec-16, U.P. Regards Nikita- 8882801498

JOB DESCRIPTION: 1. JOB IDENTIFICATION APTEAN JOB TABLE: Team Lead, SRE APTEAN JOB TITLE: Team lead, SRE 2. GENERAL JOB SUMMARY We are looking for a Team Lead – Customer Experience Support to provide hands-on guidance to a team of 7 support engineers working on a process manufacturing-focused ERP platform , especially its Finance modules (GL, AR, AP, FA, etc.). This role combines technical expertise with team mentorship, issue resolution, and day-to-day operational leadership in a rotational 24x7 support model . 3. PRINCIPAL DUTIES AND RESPONSIBILITIES Key Responsibilities: Act as the first-level escalation point for the team in resolving complex ERP support queries. Guide and coach a team of young engineers handling ERP support tickets , particularly in financial modules . Monitor ticket queues and ensure timely response and resolution within SLAs. Perform root cause analysis of recurring issues and contribute to knowledge base documentation . Collaborate with internal teams (Product, QA, Engineering) for faster issue resolution and bug tracking. Ensure adherence to standard processes and encourage best practices across the team. Plan shift rosters to maintain 24x7 coverage while ensuring team well-being and workload balance. Conduct peer reviews , support quality audits, and contribute to continuous improvement initiatives. Train new team members on product features, tools, support etiquette, and escalation handling. Skills Required: ERP & Functional Knowledge: Strong domain understanding of ERP software , especially Finance modules (GL, AR, AP, FA, Costing). Good exposure to process manufacturing workflows and their impact on finance functions. Hands-on troubleshooting of ERP issues and understanding of financial business processes. Technical Skills: Working knowledge of SQL for data checks, validations, and debugging. Familiarity with support tools (e.g., Freshdesk, Jira, Zoho Desk). Ability to read and interpret logs or workflow errors and suggest functional/technical fixes. Team Lead & Communication Skills: Experience leading or mentoring a small team of support engineers. Strong communication and collaboration skills to work with young team members and cross-functional stakeholders. Ability to explain complex issues in simple terms to customers and team members alike. Organized and dependable in roster planning, shift handovers , and priority case management . Soft Skills & Mindset: Customer-first attitude and calm under pressure during critical issue handling. Natural coach and motivator who can guide junior engineers to grow and take ownership. High sense of accountability and reliability in a 24x7 support ecosystem. Preferred Qualifications: 6-9 years of total experience in ERP product support, with at least 1–2 years in a lead/mentorship role. Bachelor's degree in Finance, IT, Computer Science, or related field. Familiarity with process manufacturing ERP platforms (SAP, Oracle, Infor, Microsoft Dynamics, etc.). ITIL Foundation or equivalent exposure to structured support practices (optional but preferred). Skill Required Proficiency Notes / Expectations Domain Expertise ERP Functional Knowledge – Financial Modules (GL, AR, AP, FA, Costing) Expert Guide team on finance workflows and resolve functional issues. ERP – Process Manufacturing Knowledge Intermediate Understand manufacturing impact on finance and other modules. Technical Skills SQL Querying & Data Validation Intermediate Write/understand queries for issue resolution. Log Analysis / Error Tracing Intermediate Assist in identifying issue patterns from logs. ERP Configuration Understanding Basic to Intermediate Advisory knowledge to support functional issue analysis. Support Operations Salesforce Service Cloud (Case Management) Proficient Handle ticket lifecycle, prioritization, escalations. Azure Cloud Basics (Monitoring, Infra Awareness) Basic to Intermediate Understand cloud setup, troubleshoot with infra team. SLA / Escalation Handling Proficient Manage priorities and ensure timely resolutions. Shift & Roster Planning Intermediate Plan 24x7 support coverage fairly and efficiently. Team Leadership Team Coaching & Mentorship Proficient Train and guide young engineers effectively. Conflict Resolution / People Handling Intermediate Address internal and external conflicts tactfully. Quality Review (Tickets / KB Articles) Intermediate Review quality of customer responses and documentation. Communication Skills Written Communication Proficient Ensure clarity and professionalism in ticket responses. Verbal Communication Proficient Conduct team calls, customer discussions confidently. Cross-functional Collaboration Proficient Work with QA, Product, and Engineering on escalations. Process & Tools Knowledge Base Creation & Maintenance Intermediate Encourage reusable documentation of repeated issues. Incident Management Process (ITIL-like) Basic Follow incident lifecycle and escalation protocols. Continuous Improvement Mindset Intermediate Drive process and support experience improvements. Attitude & Mindset Customer Obsession Strong Always keep customer experience at the center. Ownership & Accountability Strong Own issues end-to-end with a responsible attitude. Adaptability (Shift work, 24x7 environment) Strong Embrace dynamic shift schedules and urgent escalations. DISCLAIMER The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Show more Show less

Job Description: We are hiring for a TOP US based Health Care Corp. The "Tech Product Support Specialist" to be the first point of contact for users of our SaaS platform. You’ll troubleshoot issues, guide customers through features, and ensure a smooth product experience. The role involves close collaboration with Engineering, Product, and Customer Success teams. Key Responsibilities: Handle support via email, chat, and phone Troubleshoot SaaS platform issues Escalate and follow up on complex queries Maintain knowledge base and documentation Requirements: 4–5 years in SaaS or technical support Strong troubleshooting and communication skills Experience with tools like Zendesk, Freshdesk, or Salesforce Knowledge of APIs or integrations is a plus Preferred: Exposure to SQL, cloud platforms (AWS/Azure), or HIPAA compliance Job Types: Full-time, Permanent Pay: ₹350,000.00 - ₹800,000.00 per year Schedule: Rotational shift US shift Ability to commute/relocate: Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required) Experience: Technical support: 3 years (Required) Location: Coimbatore, Tamil Nadu (Preferred) Shift availability: Night Shift (Preferred) Overnight Shift (Preferred) Work Location: In person

The Senior CRM Executive at Sylvi will play a key role in managing and guiding the CRM team, ensuring that all customer interactions are handled with professionalism, empathy, and efficiency. The position involves resolving escalations, mentoring team members, and enhancing the customer support process through technical insights and leadership. Key Responsibilities: Supervise CRM Executives and ensure high service quality and TAT adherence Handle escalated queries and resolve customer concerns effectively. Monitor ticket flow, assign priorities, and ensure timely closures. Train and support team members on SOPs and customer handling techniques. Collaborate with departments (Operations, Technical, QA) to resolve complex issues. Generate reports using CRM dashboards for performance reviews. Uphold a customer-first approach in all team functions. Required Skills & Competencies: Soft Skills Conflict Resolution Patience & Empathy Multitasking & Prioritization Team Mentoring Escalation Handling Communication Skills: Verbal, Written, Convincing Ability, Fluency – Most Preferable Technical Skills Advanced Excel CRM Software Knowledge (e.g., Zoho, Freshdesk) Dashboard Management Ticket Handling & Process Optimization Qualifications: Bachelor’s degree in any relevant discipline. 2–3 years of experience in customer service or CRM roles, with at least 1 year of team lead experience. Key Performance Indicators (KPIs): Customer Satisfaction (CSAT) First Response & Resolution Times Escalation Rate SLA Compliance Coaching & Feedback Implementation Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Flexible schedule Health insurance Internet reimbursement Leave encashment Paid sick time Paid time off Provident Fund Schedule: Day shift Fixed shift Ability to commute/relocate: Mota Varachha, Surat, Gujarat: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): How should you handle an angry customer shouting on a call? What is your availability for an interview? Education: Higher Secondary(12th Pass) (Preferred) Experience: CRM software: 2 years (Preferred) Language: English (Preferred) Work Location: In person Speak with the employer +91 8154840234 Application Deadline: 26/06/2025

Job Title: Quality Analyst – Customer Support (Female Only) Job Type: Full-Time, On-Site Location: Office-Based – Plot no DH 12, Ayodhya Extension Main Road, Near Subh Hospital, Bhopal Preferred Background: Experience in Customer Support or Quality Assurance Work Split: 70% QA, 30% Email Support (as needed) Salary Range: ₹12,000 – ₹18,000 per month (based on experience and skills) About the Role: We are hiring a female Quality Analyst to join our customer support team at our office near Ayodhya Bypass, Tanatan Dhaba, Bhopal. This is a long-term opportunity, ideal for someone who has experience in customer support or QA and is passionate about maintaining high-quality service standards. The role primarily involves auditing and improving customer support emails, with the flexibility to assist in replying to customer queries when needed. Key Responsibilities: Evaluate support emails to ensure accuracy, empathy, and resolution quality Track and report key KPIs like CSAT, response time, resolution rate, and quality scores Provide feedback to agents and assist in quality coaching Maintain QA scorecards, reports, and dashboards Take over email support during team absences or high-volume days (approximately 30%) Collaborate with the team to ensure continuous improvement in service quality Requirements: Female candidates only (mandatory) Prior experience in customer support or quality assurance preferred Strong written English and attention to detail Willing to work full-time from our office in Bhopal Dependable, flexible, and interested in long-term employment Preferred Experience: Email support experience in customer service environments Familiarity with QA practices, scorecards, and performance evaluation Knowledge of tools like Freshdesk, Zendesk, or similar platforms E-commerce or service industry experience is a plus What We Offer: Competitive salary based on experience (₹12,000 – ₹18,000/month) A long-term, stable opportunity with a growing team Friendly and supportive office culture Learning and growth opportunities in QA and support operations To Apply: Email your resume and a short note about your experience to contact@ecombirds.com. Only female candidates based in or near Ayodhya Bypass, Bhopal will be considered.

About Greytip: Greytip Software is India’s no.1 cloud HR & Payroll software solutions company based out of Bangalore, founded with the aim of providing relevant and cost-effective software solutions in the HR domain to companies worldwide. greytHR - India’s 1st ever fully integrated cloud-based HR & Payroll software with a customer base of over 20,000+ businesses, we touch the lives of 20,00,000+ users daily offering multiple tools in areas such as Core HR & Employee Self Service, Payroll & Statutory Compliance, Leave & Attendance, Employee Onboarding & Offboarding and much more. Greytip Headquartered in Bangalore, India has branches across India in Mumbai, New Delhi, Chennai, Hyderabad, Pune also making presence in Dubai. About Department: The Implementation / Delivery Department is responsible for onboarding the customer and ensuring the client’s project expectations are met with the timelines. Individual location specific teams are bifurcated and functional to cater the language preference of the customer to ensure more stickiness and connectivity with the customer to ensure smooth transition. Position Purpose: We are looking for passionate, professional and customer focused individuals who will be responsible for Onboarding New Customers, understanding their requirements and implementing greytHR application for ensuring successful project completion with expected results for our clients. Preferred Functional Knowledge: Excellent verbal and written English communication skills. Proficiency in Telugu will be an added advantage. Proficiency in MS Excel Office Suite. Strong eagerness towards learning Flexible with working hours as per project needs. Key Responsibility: Post acquiring greytHR product expertise, you will act as a Specialist Product Implementation (HR & Payroll) to enable clients leverage greytHR for their daily business needs. Specifically you will: Acquire and maintain a comprehensive understanding of greytHR - in terms of usage, configuration, implementation, customer support. Proactively build strong customer relationships to understand client requirements, and Solutionize either through configurations or workarounds to address client specific requirements. Implementing the application in a time bound and professional manner. Address customer requirements, port client data, provide user training and support, thus enabling the customer to utilize the application for their day to day use and deriving maximum value from the application. Actively contribute to continuous improvement in the areas of the Implementation process, Product Enhancement and World Class customer experience. Tools experience if any: Microsoft Excel MS Access & SQL (Optional) Customer support tools, such as Zendesk, Freshdesk etc will be a value add. Qualification and Experience: Must be a graduate in any discipline Must not have a gap of more than 1 years. At least 2-3 years experience in product implementation and good exposure to customer interaction. Knowledge of Indian Payroll statutory compliances will be a big advantage Experience in client engagement and query resolving through effective telephone and email communication. Customer Focused approach with the ability to partner with clients and help them achieve their goals. Benefits: Excellent learning and development opportunity in the functional areas of HR & Payroll and its automation. Great team members & energy filled work environment Maximum exposure in Service based industry with various customer interactions. Flexibility of working Remotely or Office Premises. Compensation as per Market Standards. Show more Show less

About the Company: Greytip Software is India’s no.1 cloud HR & Payroll software solutions company based out of Bangalore, founded with the aim of providing relevant and cost-effective software solutions in the HR domain to companies worldwide. greytHR - India’s 1st ever fully integrated cloud-based HR & Payroll software with a customer base of over 20,000+ businesses, we touch the lives of 20,00,000+ users daily offering multiple tools in areas such as Core HR & Employee Self Service, Payroll & Statutory Compliance, Leave & Attendance, Employee Onboarding & Offboarding and much more. Greytip Headquartered in Bangalore, India has branches across India in Mumbai, New Delhi, Chennai, Hyderabad, Pune also making presence in Dubai. About the Role: We are looking for passionate, professional and customer focused individuals who will be responsible for Onboarding New Customers, understanding their requirements and implementing greytHR application for ensuring successful project completion with expected results for our clients. Responsibilities: Acquire and maintain a comprehensive understanding of greytHR - in terms of usage, configuration, implementation, customer support. Proactively build strong customer relationships to understand client requirements, and Solutionize either through configurations or workarounds to address client specific requirements. Implementing the application in a time bound and professional manner. Address customer requirements, port client data, provide user training and support, thus enabling the customer to utilize the application for their day to day use and deriving maximum value from the application. Actively contribute to continuous improvement in the areas of the Implementation process, Product Enhancement and World Class customer experience. Qualifications: Must be a graduate in any discipline. Must not have a gap of more than 3 years. At least 6 months corporate exposure in any domain with customer interaction. Knowledge of Indian Payroll statutory compliances will be a big advantage. Experience in client engagement and query resolving through effective telephone and email communication. Customer Focused approach with the ability to partner with clients and help them achieve their goals. Required Skills: Excellent verbal and written English communication skills. Proficiency in Hindi / Telugu / Tamil / Malayalam will be an added advantage. Proficiency in MS Excel Office Suite. Strong eagerness towards learning. Flexible with working hours as per project needs. Preferred Skills: Microsoft Excel. MS Access & SQL (Optional). Customer support tools, such as Zendesk, Freshdesk etc will be a value add. Pay range and compensation package: Compensation as per Market Standards. Equal Opportunity Statement: Greytip Software is committed to diversity and inclusivity in the workplace. ``` Show more Show less

Job Title: Nutrition Expert – Customer Support Location : Mahipalpur, Delhi Working Hours : Monday to Saturday – 10:00 – 7:00 PM About Us At The Science Of Good Health, we are committed to promoting health and wellness through scientifically-backed supplements and nutritional solutions. Our products are designed to support people on their journey to optimal health. As we continue to grow, we are looking for a Nutrition Expert to join our customer support team and provide expert guidance to our customers. Role Overview We are seeking an experienced Nutrition Expert with a strong knowledge of dietary supplements and nutrition to manage customer support interactions. In this role, you’ll be responsible for responding to customer inquiries , providing expert advice on supplements , and helping guide customers through their nutrition and wellness needs. The ideal candidate will have a passion for health, a strong understanding of nutritional science, and the ability to communicate effectively with customers. Key Responsibilities Customer Support Management Respond to customer inquiries across chats , emails , and social media platforms regarding supplements, nutrition, and product usage. Provide clear, accurate, and helpful guidance to customers on how our products can support their specific health goals. Troubleshoot customer concerns related to products, orders, and other service inquiries. Follow up with customers to ensure satisfaction and resolve any ongoing issues. Nutrition Expertise Use your nutrition knowledge to advise customers on appropriate supplements based on their individual needs (weight loss, energy boost, immunity, etc.). Educate customers on the benefits, ingredients, and proper usage of various products. Stay updated on the latest research and trends in the nutrition and wellness space, particularly related to dietary supplements . Collaboration & Support Work closely with the sales, product development, and marketing teams to ensure customer queries are answered accurately. Contribute to creating FAQs, blog posts, and educational materials for customers. Share insights from customer feedback to improve our product offerings and customer experience. Qualifications & Requirements Bachelor’s or Master’s degree in Nutrition , Dietetics , or a related field. 2+ years of experience in nutrition counseling , customer support , or a similar role. Strong understanding of dietary supplements , nutrition science , and wellness products . Excellent communication skills (both written and verbal) with a customer-centric approach. Ability to manage multiple customer inquiries while maintaining a high level of accuracy and care. Proficiency in using customer support software (e.g., Zendesk, Freshdesk, etc.) and basic office tools (email, chat). Preferred Skills Certifications in Nutrition , Health Coaching, or related fields (e.g., Certified Nutrition Specialist, RDN, etc.) Previous experience with e-commerce platforms and handling online customer support. Ability to work in a fast-paced environment and manage customer expectations effectively. Passion for wellness , fitness, and maintaining a healthy lifestyle. What We Offer Opportunity to be part of a growing brand in the health and wellness industry. Collaborative, innovative, and dynamic team environment. Competitive salary and benefits package. Opportunities for professional growth and development in the field of nutrition. To Apply Please send your updated resume, along with a brief cover letter explaining your interest in the role and why you're a good fit, to hr@thescienceofgoodhealth.com . Subject : Application for Nutrition Expert – Customer Support Job Type: Full-time Pay: ₹30,000.00 - ₹40,000.00 per month Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Application Question(s): How many years of experience do you have in providing nutrition counseling or guidance? Have you previously worked in a customer support role where you answered questions related to nutrition or supplements? What is your current CTC? What is your ECTC? Are you an immediate joiner? (If not how many days) Work Location: In person

We are seeking a detail-oriented IT MIS Executive to manage and oversee all SaaS and cloud application subscriptions, billing, renewals, and admin roles. The role involves vendor coordination, invoice tracking, PO processing, and ensuring timely payments while maintaining complete audit readiness and documentation. Key Responsibilities: • Maintain and update a centralized MIS for all IT applications and infrastructure. • Track subscription lifecycle: new requests, renewals, expirations, cancellations. • Coordinate with vendors for quotations, invoices, service support, and compliance documents. • Work with internal audit and finance teams for PO requests, approvals, and timely payments. • Ensure secure documentation of admin roles, credentials, and billing contacts. • Monitor usage and optimize cost across SaaS and cloud platforms. • Prepare monthly and quarterly IT cost reports and renewal schedules. • Ensure audit trail documentation is complete and accessible for review. • Escalate delays or support issues to vendors or management when required. Required Skills: • Proven experience managing SaaS/cloud applications and IT MIS. • Strong knowledge of billing cycles, PO/invoice processes, and vendor coordination. • Excellent Excel/Google Sheets skills for MIS management. • Familiarity with tools like AWS, G Suite, Zoho, Microsoft 365, etc. • Good communication and follow-up skills with internal teams and vendors. • Strong documentation and audit readiness mindset. Preferred Qualifications: • Bachelors degree in IT, Computer Science, or related field. • 2+ years in a similar IT MIS/Billing/Procurement coordination role. • Experience using procurement tools or ERPs (e.g., Freshdesk, Freshchat, Zoho and other cloud platforms).

About Us HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names. Our People With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home. Our Impact Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen Learn more about us on our YouTube Channel or Blog Posts Who You Are: This position works closely with the Sr. Manager, Success Operations to coordinate Leadership objectives for our growing Success Teams. Predominantly, the Success Operations Coordinator will implement, maintain and manage the numerous automations, integrations and other technological requirements our Success Team requires to handle all inbound Support & Success Requests, including, but not limited to: Highlevel, FreshDesk, FreshCaller, FreshChat, Freshbot, ClickUp, Zoom, and Zapier. As an assistant in change management, utilizing Agile Project Management methodologies, the Coordinator will help drive these projects to completion on-time, with flawless execution and minimal disruption. This position is also responsible for documentation of technological processes through maintaining field definition workbooks and internal technical manuals. What You’ll Be Doing: Work with the Sr. Manager, Success Operations to implement organizational strategies and goals as related to technology, processes, and change management. Assist the Sr. Manager, Success Operations with helping team leaders, managers, and department heads to identify departmental needs and Goals Assist in the implementation of internal tools and processes such as FreshDesk, WorkForce Management, Zapier, Zoom and our company data Warehouse. Collaborate across multiple departments to assist in completing assigned organizational goals and objectives in a timely manner Responsible for assisting with implementation and change management processes of assigned projects, ensuring all stakeholders are consulted, informed, and equipped as change occurs. Document and optimize Customer Success procedures, processes, and internal training materials. As needed, work with the Billing, Customer Care, Marketing, and other related teams to train and guide them on best practices and usage of our Systems and processes Assist in researching, cleaning and organizing data and analytics, and also working with Development and Data Analysts to create required reporting and Analaytics Assist in editing and optimizing automations (Zapier, Highlevel, FreshDesk) due to the ever evolving needs of the Company Report weekly on performance and upcoming initiatives. What You’ll Bring: Bachelor’s degree or equivalent work experience. 2-3 years of experience in an Operational role, preferably in a Technical Support, Marketing space, or Professional Services organisation. Prior experience utilizing various software integrations (Zapier, Freshworks, ClickUp, HighLevel etc). Ability to produce high-quality documents, SOP’s that provide insight into the change management procedures for all company departments involved. Strong understanding and proficiency in software solutions and professional service offerings. Ability to handle multiple tasks and the ambiguity that arises from time to time in a dynamic and fast-paced collaborative work environment Experience with Google Sheets at an intermediate level (Formulas, Pivot Charts, Google Scripts) l. Excellent interpersonal communications skills.A passion for customer success with a team player attitude. Technical acumen to execute plans given into workable Solutions. Strong analytical and organizational skills with superior attention to detail.A basic to advanced understanding of API is not required for the position, however, it is a major plus for applicants of this role. Equal Employment Opportunity Information The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision. Show more Show less

Job Role : Customer Support Manager - SaaS B2B Location: Hyderabad Work Mode: Work from Office only. Travel: Candidate should be open to travel based on business demand **Travel to client locations for up to 3 to 4 days per quarter based on business requirement Experience: 10+ Years of relevant experience in Customer Support including 4+ Years in Team Management. ** SaaS-B2B Customer Support Experience is mandated. **Prior experience in sales is a strong advantage. Industry: SaaS / Technology Educational Background: Bachelors degree in Computer Science, IT, Business Administration, or related field (MBA preferred). Job Overview: We are seeking a seasoned Customer Support Manager with a strong background in technical support and proven experience in managing high-performing teams within a SaaS environment. The ideal candidate should have 10+ years of overall experience with at least 3 years in a leadership capacity, driving support excellence. This is a work-from-office role that requires close collaboration with the Delivery team and other cross-functional teams. Occasional client visits (3 to 4 days per quarter) are expected based on business needs. Candidates with a tech support background, prior sales experience, and familiarity with AI tools will be given preference. Key Responsibilities Lead and manage the customer support team to consistently deliver world-class support experiences Handle team development, performance management, coaching, and professional growth Establish and continuously improve support processes, KPIs, and quality standards Manage escalations and ensure swift resolution of high-priority or complex client issues Collaborate closely with the Delivery team, Product, Engineering, and Sales to drive holistic customer satisfaction Plan and execute customer site visits (approx. once per quarter) to strengthen relationships and understand customer needs Drive the adoption and integration of AI-based support tools and technologies Ensure the development and upkeep of internal and external knowledge resources Analyze support trends and customer feedback to inform strategic decisions Build a culture of ownership, accountability, empathy, and problem-solving within the team Key Skills People Management & Team Leadership Conflict Resolution & Stakeholder Management SaaS Customer Support Experience Technical Support Expertise Excellent Communication (Hindi and English preferably) & Customer Handling Skills Support Metrics & Performance Analysis CRM & Support Tools (e.g., Zendesk, Freshdesk, Salesforce) Escalation & Crisis Management Process Optimization & Knowledge Management Collaboration with Cross-Functional Teams (Delivery, Product, Sales) Familiarity with AI Support Tools / Automation Qualifications Bachelors degree in Computer Science, IT, Business Administration, or related field (MBA preferred) 10+ years of relevant experience in customer support, with at least 4 years in a team leadership role. Strong experience in SaaS-B2B based customer support is mandatory. Previous experience in technical support roles is highly preferred. Prior experience in sales or customer success is a strong advantage Exposure to AI-driven support tools will be a plus Willingness to travel to client locations for up to 3 to 4 days per quarter Must be comfortable working full-time from the office Role: Customer Success Manager Industry Type: IT Services & Consulting Department: Customer Success , Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success Education: B.Tech/B.E. in Any Specialization Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Job Description The Role As a Demo Engineer, you are the technical powerhouse and product storyteller of our sales team. You will be instrumental in achieving our revenue goals by providing exceptional technical and product expertise to our prospective customers. You will be responsible for understanding a prospect's business challenges and delivering compelling, customized product demonstrations that clearly articulate the value and ROI of our solution. This is a critical role that bridges the gap between our sales team and our product, requiring a unique blend of technical acumen, business sense, and outstanding communication skills. Key Responsibilities: Collaborate with Account Executives: Work alongside the sales team to strategize on account pursuits, understand customer needs, and prepare for prospect meetings. Lead Technical Discovery: Engage with prospects to uncover their technical and business requirements, identifying key pain points and opportunities where our platform can provide value. Deliver World-Class Demonstrations: Design and deliver engaging, value-driven product demonstrations to audiences ranging from technical staff to C-level executives. Build Custom Demo Environments: Configure and customize the demo environment with prospect-specific data and workflows to create a personalized and impactful experience. Act as the Product Expert: Serve as the primary technical point of contact for prospects, answering in-depth questions about product features, architecture, security, and integrations. Handle Technical Objections: Expertly address and overcome technical objections from prospects throughout the sales cycle. Support RFPs/RFIs: Provide detailed and accurate written responses for the technical components of RFPs (Request for Proposal) and RFIs (Request for Information). Be the Voice of the Customer: Act as a key liaison between the field and our Product/Engineering teams, channeling customer feedback to help shape the future of our product roadmap. Stay Ahead of the Curve: Continuously learn and maintain expert-level knowledge of our product, the competitive landscape, and industry trends. Qualifications What We're Looking For: Required Qualifications: 3-6 years of experience in a pre-sales, sales engineering, solutions consulting, or a similar customer-facing technical role, preferably within a B2B SaaS company. Proven ability to understand complex business problems and map them to technical solutions. Exceptional presentation and communication skills, with the ability to tell a compelling story and articulate technical concepts clearly to both technical and non-technical audiences. A natural curiosity and a passion for technology and problem-solving. Ability to manage multiple projects simultaneously in a fast-paced environment. Self-motivated, proactive, and able to work effectively in a collaborative team setting. Preferred Qualifications (Nice to Have): Experience with scripting languages (e.g., Python, JavaScript) for demo customization. Hands-on experience with REST APIs, webhooks, and common integration patterns. Familiarity with cloud platforms (AWS, Azure, GCP) and modern enterprise IT architecture. Experience working with global customers across different time zones and cultures. Knowledge of the [Your Industry Vertical] industry. Additional Information Skills Inventory: Demo Engineer I. Technical Acumen Product Knowledge: Demonstrates a deep understanding of the platform’s features, use cases, and limitations. Demo Environment Management: Shows the ability to set up, customize, and troubleshoot the standard demo environment. Scripting & Customization: Possesses the ability to write light scripts (e.g., using Python or JavaScript) to tailor demos or showcase integrations. API & Integrations: Can clearly explain and demonstrate how our APIs (e.g., REST) work and connect with other third-party systems. Cloud & Infrastructure Literacy: Understands basic concepts of cloud hosting (AWS/Azure/GCP), security principles, and data residency. Database Fundamentals: Has the ability to use basic queries (e.g., SQL) to manipulate data within the demo environment to make it relevant for prospects. II. Sales & Business Acumen Discovery & Qualification: Asks insightful questions to effectively uncover prospect pain points, budget, authority, and timelines. Value-Based Storytelling: Consistently connects product features back to a specific business value or ROI for the prospect. Objection Handling: Effectively addresses and reframes technical and business-related objections from prospective customers. Competitive Analysis: Understands key competitors in the market and can clearly articulate our unique differentiators. Needs Analysis: Demonstrates the ability to accurately map complex customer requirements to the platform's capabilities. III. Communication Skills Presentation & Demonstration Delivery: Presents with confidence, clarity, and energy, while effectively pacing the demo to engage the audience. Active Listening: Genuinely listens to the prospect's needs and challenges before formulating a response. Explaining Complex Concepts Simply: Can distill highly technical topics into simple, digestible terms for non-technical stakeholders. Written Communication: Writes clear, concise, and professional emails, RFP responses, and follow-up documentation. Internal Collaboration: Works effectively and builds strong relationships with Account Executives, Product, Marketing, and Engineering teams. IV. Personal Attributes Problem-Solving: Thinks on their feet to creatively solve unexpected issues or questions during live demonstrations. Curiosity: Shows a strong and genuine desire to learn about the customer's business, our product, and new technologies. Composure Under Pressure: Stays calm and professional when facing tough questions or technical difficulties. Proactiveness / Self-Starter: Manages their own schedule and workload effectively without needing constant supervision. Customer Empathy: Genuinely seeks to understand and is driven to solve the customer's core problems. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Role: Customer Experience Manager Location: Lucknow (On-site or Hybrid) Experience: 2–5 years Type: Full-time Industry: D2C, Fashion, Lifestyle, or Consumer Brands About Hunnit Hunnit is a premium athleisure brand for urban Indian women who move with purpose. Designed to blend comfort, style, and function — we’re building a brand that truly understands what women want from everyday clothing. We’re bootstrapped, growing profitably, and ready to build a customer experience function that becomes our biggest strength. Role Description This is a full-time Customer Experience Manager role located on-site in Lucknow. The Customer Experience Manager will ensure customer satisfaction, analyze customer feedback, manage the overall customer experience, and communicate effectively with customers. We’re looking for an energetic and empathetic Head of Customer Experience who can lead all customer interactions, build thoughtful systems, and make sure every customer feels valued. You’ll be the first point of contact and the heartbeat of our post-purchase experience — helping us turn customers into loyal fans. What You'll Do Manage customer conversations across WhatsApp, Instagram, email, and website — ensuring fast, friendly, and clear responses Coordinate with the operations and logistics teams to solve delivery or product issues Build simple SOPs, FAQs, and internal processes to reduce friction and improve response quality Track CX metrics like response time, resolution rate, CSAT, and use insights to improve systems Share regular feedback with product, marketing, and ops teams to enhance the customer journey Surprise & delight loyal customers with thoughtful gestures and moments of joy Qualifications 2–5 years of experience in customer experience or customer success at a D2C brand, consumer startup, or lifestyle business Exceptionally clear communicator in English and Hindi Empathetic and calm under pressure — you know how to turn a complaint into a relationship Organized, process-driven, and always looking to make things better Excited to grow with a high-quality, founder-led brand Comfortable using tools like WhatsApp Business, Freshdesk, Google Sheets, etc. Bonus If You Have worked with fashion, lifestyle, or beauty brands Are based in Lucknow Enjoy fitness, wellness, or style trends — and speak the language of our customers What You’ll Get The chance to shape the voice of a fast-growing brand Hands-on experience working directly with the founders A culture that values trust, empathy, and excellence Competitive compensation and room to grow into a CX leadership role Show more Show less

Profile : IT Product Support Analyst Experience : 1-3Years Location : Gurgaon, Haryana . We are seeking a highly motivated and customer-oriented L1 Support Analyst to join our team. The ideal candidate will possess excellent communication skills and will be responsible for providing technical and application support through email, voice calls, and a ticketing system . This role requires a proactive attitude, problem-solving ability, and a strong commitment to delivering high-quality support to internal or external users. Key Responsibilities: Respond to support requests via email, voice call, and ticketing tool in a timely and professional manner. Log, Categorize, prioritize, and manage tickets using the organization's ticketing system (e.g. Zendesk, Freshdesk) Troubleshoot and resolve technical issues or escalate as needed to the appropriate teams. Handle Customers from around the globe in a shift based role ie., Morning, Afternoon and Night. Follow up on open issues and ensure timely resolution and user satisfaction. Document issues and resolutions to contribute to the knowledge base. Maintain clear and eMective communication with users throughout the support process. Collaborate with internal teams to understand system changes and their impact on support. Meet defined SLAs (Service Level Agreements) and performance metrics. Preference skills: Mostly we are looking for Good communication skills, which is important for calls and email support- good written and spoken English and interpretation skills (convent school background helps). And the other main point was experience with the support function preferably product support .Above helps with the joiner not needing to understand basics and struggling eventually. Also working with ticketing systems like zendesk, fresh desk and anytime helps . Job Types: Full-time, Permanent Pay: ₹400,000.00 - ₹540,000.00 per year Benefits: Health insurance Paid sick time Paid time off Provident Fund Work from home Shift: Day shift Work Days: Monday to Friday Application Question(s): What is your Notice Period? What is your Current CTC? Experience: IT Support Analyst: 1 year (Required) IT Product Support Analyst: 1 year (Required) zendesk, fresh desk and anytime helps : 1 year (Required) calls and email support: 1 year (Required) Language: English (Required) Location: Gurgaon, Haryana (Required) Work Location: In person

Job Summary: We are looking for a proactive and customer-focused individual to handle support calls, emails, and chats for our SaaS-based application. The ideal candidate will have excellent English communication skills, a background in customer service, and a basic understanding of support tools like Freshdesk and Freshchat. Key Responsibilities: Respond to customer queries via phone, email, and live chat in a timely and professional manner Understand product functionality and resolve basic to intermediate customer issues Log tickets and track issues using Freshdesk (or similar tools) Escalate unresolved queries to the appropriate internal teams Maintain high levels of customer satisfaction and build positive relationships Follow up with users to ensure issues are resolved Requirements: 1 to 2 years of experience in customer support or a similar role Excellent written and verbal communication skills in English Familiarity with SaaS products and customer support processes Working knowledge of Freshdesk, Freshchat, or similar platforms is a plus Bachelor’s degree in any discipline Based in Kerala, India Willingness to work in shifts covering US, UK, and Indian time zones Ability to join immediately or within a short notice period What We Offer: Competitive salary up to ₹2.5 LPA Opportunity to grow with a fast-paced SaaS company Friendly, remote-friendly work culture (if applicable) Show more Show less

Who are we and what do we do? Quicko is a Zerodha investee startup, that offers an online platform for tax compliances. Individuals and Businesses in India can save, pay, and file taxes with the help of our user-friendly products. We are a young team of designers, developers, content writers, growth marketers & accountants who are on a mission to simplify taxes for all. With our business scaling up, we continue to build a culture that emphasizes on growth and development of each individual through well-designed internship programs, jam sessions, mentorships, and much more. Currently, we are growing our team, right here from Ahmedabad. If you are someone, who is a big believer of technology in finance and is open to taking up new challenges, we would love to have a conversation with you. What are we looking for? As a Customer Success Representative at Quicko, you will largely be responsible for addressing all the customer requirements and reaching out to all our inbound leads. We are primarily looking for someone who is empathetic to all the customers. What will you be doing? Maintaining and preparing reports on a regular basis Developing strategies to increase sales and enhance customer experience Responding to customer queries in a precise and timely manner Managing and updating the progress of each lead on CRM Working closely with the team of tax experts in order to meet customer requirements Requirements What will you need to succeed at Quicko? Excellent communication and interpersonal skills Basic understanding of Finance and Taxation Exposure to different CRM tools such as HubSpot, Zendesk, Freshdesk, etc. their uses and functionalities Detailed understanding of our products and their features Show more Show less

Job Title: Technical Support Team Lead / Technical Manager (VOIP Services) Location : Hyderabad, India Shift : US Shifts (Night Shift) Workweek : 5 days per week (Weekends Off) Job Overview: We are looking for an experienced Technical Support Team Lead or Technical Manager to manage our VOIP services support team. The ideal candidate will have a strong technical background in VOIP technologies, excellent leadership skills, and the ability to handle complex technical issues while ensuring excellent customer satisfaction. This role involves overseeing a team of engineers, providing escalated support for VOIP-related issues, and ensuring high-quality service delivery to clients, especially in the US market. Key Responsibilities: Lead, mentor, and manage a team of technical support engineers specializing in VOIP solutions. Provide technical guidance and escalate complex technical issues to the appropriate teams when necessary. Oversee and ensure the team delivers high-quality support for VOIP products and services, ensuring timely resolution of issues and customer satisfaction. Manage the ticketing system, track ongoing issues, and ensure that SLAs are met consistently. Perform root cause analysis for recurring technical issues and work with product teams to implement solutions. Collaborate with engineering teams to provide feedback and improve the product or service offerings based on customer experiences and support cases. Develop, maintain, and update troubleshooting guides, knowledge base, and standard operating procedures (SOPs) for the support team. Manage customer escalations and provide high-level technical support for complex VOIP-related queries. Provide reporting on team performance, including incident resolution, customer feedback, and process improvements. Implement training programs for the support team to ensure they stay updated with the latest VOIP technologies and trends. Participate in hiring, onboarding, and performance evaluations for team members. Work in US Shift hours, collaborating with US-based teams and clients. Skills & Qualifications: Experience : Minimum of 5-7 years of experience in technical support, with at least 2-3 years in a leadership role in the VOIP/Telecommunications industry. Technical Skills : Strong knowledge of VOIP technologies (SIP, RTP, PSTN, PBX, IP Telephony). Experience with VOIP platforms like Asterisk, FreePBX, Cisco, Avaya, or similar technologies. Familiarity with networking concepts such as IP addressing, DNS, DHCP, VPNs, and firewalls. Proficient in troubleshooting issues related to VOIP call quality, connectivity, and infrastructure. Understanding of telecom protocols and systems (SIP, H.323, QoS, and QoE). Hands-on experience with server and network management, including Linux/Unix-based systems. Familiarity with ticketing and CRM systems (Zendesk, Freshdesk, JIRA, etc.). Soft Skills : Excellent communication skills, both verbal and written. Strong problem-solving abilities and analytical thinking. Ability to manage high-pressure situations and prioritize tasks effectively. Proven leadership skills with the ability to motivate and manage a team. Customer-focused mindset with a dedication to delivering exceptional service. Education : Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field. Advanced certifications or a Master’s degree is a plus. Preferred Qualifications: Experience working in a US Shift or a 24/7 support environment. Knowledge of cloud-based VOIP solutions (e.g., AWS, Azure, Google Cloud). Experience with VOIP billing systems and integrations. Certifications like CCNA, CompTIA Network+, or ITIL Foundation would be an advantage. akhil@vitelglobal.com, 9573584606 Show more Show less

Who We Are as a Company: Founded in 2020, GoKwik has one simple mission: to democratize the shopping experience and significantly enhance GMV realization for e-commerce businesses. The company is backed by leading investors including Sequoia Capital India, Matrix Partners India, Think Investments, RTP Global, and marquee angel investors. GoKwik is an e-commerce enablement platform focused primarily on addressing critical challenges within the e-commerce industry. It utilizes advanced AI/ML technologies to boost conversion rates throughout the e-commerce funnel and notably reduce Return to Origin (RTO), a major pain point for many e-commerce businesses, thus improving Cash on Delivery (CoD) conversion rates. GoKwik's flagship offering, Kwik Checkout, streamlines the checkout process, significantly boosting conversion rates, driving higher GMV realization, and lowering Customer Acquisition Costs (CAC). Additionally, GoKwik offers KwikEngage, a comprehensive WhatsApp solution for e-commerce brands, enhancing customer engagement and sales conversions. Further expanding its capabilities, GoKwik acquired Returns Prime, a move designed to streamline and simplify the returns process. With this acquisition, GoKwik aims to provide a seamless, frictionless returns experience, covering the entire shopping journey from initiation to successful return, further solidifying its position as a holistic e-commerce enablement partner. Summary : We are seeking two experienced Technical Support Engineers to join our expanding Merchant Care team. The ideal candidates will have at least 2 years of experience in a tech support role, specifically providing support to enterprise merchants via email and chat. Strong written and oral communication skills are essential, as you will work directly with high-profile clients to troubleshoot and resolve technical issues. Your expertise will help maintain operational excellence and ensure customer satisfaction. What You Would Be Doing Act as the primary point of contact for Gokwik merchants, providing support via email and chat with a professional, courteous, and solution-focused approach. Investigate and diagnose technical issues reported by merchants, ensuring timely resolution or appropriate escalation to internal teams. Collaborate with cross-functional departments to resolve complex technical problems and ensure merchant satisfaction. Assist merchants with product configuration changes, customization requests, and guidance on best practices for product usage. Accurately document support cases, issue descriptions, troubleshooting steps, and resolutions in the ticketing system (Freshdesk and FreshChat). Adhere to SLA metrics and maintain a high customer satisfaction rating, ensuring prompt and effective issue resolution. Monitor and identify patterns in merchant queries to recommend improvements in product functionality and support resources. Deliver a high level of customer service, maintaining positive and helpful communication throughout the support lifecycle. What Makes You Fit for the role : 1.5+ years of experience in a technical support role, specifically handling enterprise-level clients and Merchants via email and chat. Strong written and verbal communication skills, with the ability to clearly explain technical concepts to both technical and non-technical stakeholders. Demonstrated ability to manage and resolve complex technical issues independently and as part of a team. Proficiency with Freshdesk and FreshChat ticketing systems. Excellent problem-solving skills and a proactive approach to customer service. Experience on Woocommerce is mandatory Ability to prioritize tasks and manage time effectively in a fast-paced environment. Willingness to work on a roster and provide weekend support, with flexibility for occasional evenings during peak times. Familiarity with APIs, product integrations, or SaaS-based solutions Show more Show less

About Freshworks: Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California , Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (EX). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Responsibilities Build scalable backend services that handle millions of transactions reliably. Own the full development lifecycle: from high-level design to deployment and debugging. Write clean, modular, and testable code—optimised for both readability and performance. Apply deep OOPS concepts and design patterns to solve real-world engineering problems. Ensure systems are tuned for high availability, fault tolerance, and observability. Collaborate with cross-functional teams (Product, Frontend, SRE) to deliver customer value fast. Follow engineering best practices and elevate overall code quality. Troubleshoot performance bottlenecks in production and drive long-term stability improvements. Requirements 3 to 5 years of experience building and scaling backend systems in fast-paced product teams. Data Structures & Algorithms (DSA): Expertise in selecting optimal data structures and developing efficient, optimized code including time/space complexity trade-offs. Deep knowledge of REST APIs. Problem Solving & Logical Analysis: Ability to clearly articulate thought processes, decompose complex problems, and engineer effective solutions. Object-Oriented Design (OOD): Strong command of OOP principles, designing extensible code, and applying SOLID principles. System Design (High-Level Design - HLD & LLD): Proven ability to contribute to design scalable, highly available, and fault-tolerant end-to-end systems, including APIs, schema, and data models. Exposure to RDBMS, caching strategies, distributed queues, and microservices. Exposure and experience with AI tools and technologies to improve efficiency Ownership & Collaboration: Demonstrates strong ownership, collaborates effectively. Qualifications Qualifications Degree in Computer Science, Engineering, or a related technical field. You’re skilled at balancing fast delivery with long-term scalability. You think clearly in code and architecture diagrams. You’ve shipped features at scale and supported them in production. You love working in collaborative, agile teams. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

V-Rich Natural Products Pvt. Ltd. is on a mission to transform how India embraces dairy and natural foods. As our clean-label brand continues to grow, we’re looking for a Customer Success Team Lead who’s empathetic, proactive, and passionate about delivering outstanding customer experiences. What You'll Do: Lead our support team across calls, WhatsApp & more Drive response speed & resolution quality Train team members & optimize CRM usage Identify & resolve customer pain points Collaborate across teams to build a customer-first culture What You’ll Need: 3–5 years of customer support experience (1+ in a leadership role) Fluency in English, Hindi & Telugu CRM knowledge (Freshdesk/Zoho/HubSpot) & Excel/Sheets skills A customer-obsessed mindset Availability to work from our Hyderabad office 3–4 days/week Why V-Rich? Shape a high-impact customer success function Work with a purpose-led, fast-growing brand Enjoy access to clean food & wellness benefits Job Type: Full-time Pay: ₹40,000.00 - ₹53,528.59 per month Schedule: Rotational shift Work Location: In person

About the Role We’re looking for a Customer Service Representative & E-commerce Associate who is passionate about delighting customers and optimizing online shopping journeys. You’ll play a key role in making Chase Haul a brand customers love to return to. This role combines customer support, e-commerce catalog management, and brand engagement across platforms. Key Responsibilities Customer Experience Be the friendly, efficient, and reliable face of Chase Haul across all customer touchpoints: Respond to Freshdesk emails proactively, starting your day with overnight emails and revisiting at regular intervals (1 PM, 4 PM, 7 PM). Ensure no customer query goes unanswered —resolve or close irrelevant/resolved tickets. Monitor and reply to WhatsApp (via Pragma) chats needing agent help; follow up on auto-closed weekend chats using approved templates. Respond to Messenger & Instagram DMs daily via Meta Business Suite, using redirect templates to guide customers to email. Engage with Instagram and Facebook comments —thank compliments, provide direct product links, and address issues politely and publicly when appropriate. Download and organize customer-generated content (photos in Chase Haul outfits) to our Google Drive folder, naming them by IG handle, email, or WA number. Handle customer-specific queries related to Snapmint, logistics partners (Xpressbees, Bluedart, etc.) , and escalate when needed. Oversee returns, yet-to-be-shipped orders, self-shipped orders , and high-value issues (e.g., returns > ₹3000). E-commerce Catalogue Management Ensure our online store reflects the polish and professionalism of a top-tier fashion brand: Catalogue new products swiftly and accurately across platforms. Audit product fields—tags, categories, pricing, variant setup, and visibility. Verify color variants display correctly on PDPs (Product Display Pages). Optimize filter menus like category, color, brand, length for clarity on the “Shop All” page. Import reviews from marketplaces; add reviews for potential bestsellers . Ensure size options and related info are consistently added and clear. Who You Are A problem-solver with a proactive mindset and strong attention to detail. Excellent written communication skills (English). Prior experience in customer support or fashion e-commerce is a plus. Familiarity with tools like Freshdesk, WhatsApp Business, Meta Business Suite, Shopify, Google Drive . Ability to multitask and keep multiple channels organized with timely follow-ups. What You’ll Gain Hands-on experience across e-commerce operations and customer success. The chance to shape customer loyalty for a fast-growing fashion brand. A culture of ownership, speed, and continuous learning. Show more Show less