1319 Freshdesk Jobs - Page 18

Key Responsibilities: Interact with international customers via chat , email , and occasional voice calls . Resolve queries related to product information, order issues, billing, technical support, etc. Document each interaction accurately in internal systems or CRMs. Meet process-specific KPIs such as TAT, CSAT, and First Contact Resolution. Escalate unresolved issues promptly and follow up as needed. Maintain professionalism, empathy, and quality in all communications. Eligibility Criteria: Education: Any Graduate (B.A., B.Com, B.Sc., BBA, BCA, etc.) Experience: 02 years (freshers with strong English skills encouraged to apply) Typing Speed: Minimum 3035 WPM with 90%+ accuracy Communicatio...

About Position: MSP Manager Strong with strong understanding of Google Cloud Infrastructure components, to oversee the project delivery of managed services in Cloud environment. Role: MSP Manager Location: All Persistent Location Experience: 7-10 Years Job Type: Full Time Employment What You'll Do: Oversee the project delivery of managed services in Cloud environment. Experience of maintaining project metrics, risk management, project health reports and audits. Monitor and report on service performance and customer metrics. Ensure compliance with service level agreements (SLAs) and ticket quality. Identify opportunities for growth and expansion of services within existing customer base. Coll...

About the Role: We are looking for a Senior Operations Lead – Customer Support with a strong foundation in chat-based support operations, while also having exposure to voice/call support environments (including vendor-managed call centers). The ideal candidate will come with extensive experience in e-commerce or quick commerce environments and should possess a startup mindset – someone who understands what it takes to build high-performing teams and scalable processes from the ground up. Key Responsibilities: ● Lead day-to-day operations for chat support while also overseeing voice/call support, including vendor-managed call centers. ● Build, manage, and scale support operations with a sharp...

Key Responsibilities: For Voice Process: Handle inbound and outbound calls from international customers. Provide support for queries related to products, services, orders, billing, or technical issues. Maintain professionalism, empathy, and accuracy during all calls. Log call details and resolutions in CRM systems. For Non-Voice Process: Respond to customer emails and chat messages efficiently and professionally. Resolve queries related to transactions, account status, service requests, etc. Follow predefined workflows and templates to ensure clarity and compliance. Ensure timely follow-ups and documentation. Eligibility Criteria: Education: Any graduate (B.A., B.Com, B.Sc., BBA, BCA, etc.) ...

e're Hiring: Customer Chat Support Executive 📍 Location: Gurgaon, Delhi 🕒 Experience: 0–2 Years 💼 Employment Type: Full-Time 💰 Salary: Competitive, based on experience Are you a great communicator who thrives in fast-paced digital environments? We're looking for enthusiastic Customer Chat Support Executives to join our team and deliver exceptional support experiences through live chat, email, and social media platforms. 🔧 Key Responsibilities: Respond to customer queries via live chat , email , and social channels Troubleshoot issues and provide accurate, timely information Maintain high levels of customer satisfaction and professionalism Log customer interactions and follow up on unresolved...

Key Responsibilities: Interact with international customers via chat , email , and occasional voice calls . Resolve queries related to product information, order issues, billing, technical support, etc. Document each interaction accurately in internal systems or CRMs. Meet process-specific KPIs such as TAT, CSAT, and First Contact Resolution. Escalate unresolved issues promptly and follow up as needed. Maintain professionalism, empathy, and quality in all communications. Eligibility Criteria: Education: Any Graduate (B.A., B.Com, B.Sc., BBA, BCA, etc.) Experience: 02 years (freshers with strong English skills encouraged to apply) Typing Speed: Minimum 3035 WPM with 90%+ accuracy Communicatio...

Key Responsibilities: Handle customer queries via phone, email, and chat, providing technical assistance and product support. Troubleshoot hardware, software, network, or account-related issues as per process guidelines. Guide customers through step-by-step solutions and escalate complex cases to advanced teams. Log and update customer interaction details accurately in CRM/support tools. Meet defined SLAs for response time, resolution, and customer satisfaction. Educate customers on product features, usage tips, and best practices. Collaborate with other teams (development, sales, QA) to improve service quality. Skills & Qualifications: Any graduate (B.A., B.Com, B.Sc., B.Tech, or equivalent...

Key Responsibilities: Respond promptly to customer queries via chat, email, and limited voice calls . Assist international clients in troubleshooting issues or answering product-related questions. Document customer interactions accurately in CRM systems. Ensure adherence to quality standards and process SLAs. Maintain professionalism and empathy in all communications. Eligibility Criteria: Education: Any graduate (B.A, B.Com, B.Sc, BBA, BCA, etc.). Experience: Freshers or up to 1 year of customer service experience. Typing Speed: Minimum 30 WPM with 90%+ accuracy . Communication Skills: Excellent written English (grammar, structure, and clarity). Basic spoken English for voice calls (trainin...

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 cou...

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 cou...

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 cou...

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 cou...

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 cou...

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 cou...

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 cou...

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 cou...

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 cou...

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 cou...

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 cou...

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 cou...

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 cou...

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 cou...

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 cou...

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 cou...

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 cou...