1945 Freshdesk Jobs - Page 18

About the Role: Formonex Solutions is looking for a dynamic and enthusiastic Telecaller Executive to join our communication and counselling team. The ideal candidate will be responsible for handling inbound and outbound calls, guiding prospective clients (business leads) and students through our services, and converting inquiries into opportunities. You will play a crucial role in promoting our offerings in Digital Marketing, Web/App Development, Data Analytics, and Training Programs . Key Responsibilities: Make outbound calls to potential clients and students based on leads provided Explain company services clearly and effectively over phone/video Counsel students on training programs and h...

Designation : Support Assistant Manager — Night Shifts (USA Customers) Location : Marol, Mumbai (In-Office Only) Shift : Night Shift: 5pm to 2 am IST (US Time Zone) Experience : 5–7 Years Department : Customer Support Compulsory Requirement : Please apply only if you reside within 5 km of Marol. About us At Action Tour Guide (www.actiontourguide.com), we build award-winning GPS audio tour apps that turn road trips and sightseeing into engaging storytelling experiences. With a growing global user base, our apps deliver self-guided experiences across national parks, scenic drives, and cultural landmarks. We’re a tech-driven company at the intersection of travel, storytelling, and innovation—an...

Role :- Assistant Manager - Process Excellence Experience - 3+ years Location - Bengaluru, Karnataka Who we are : Money. A subject that’s always on our mind. We go through a rollercoaster of emotions when it comes to money. That’s why at Jupiter, our mission is to enable people to improve their relationship with money. We are a financial services platform that leverages technology to offer our customers seamless and user-friendly products related to banking, loans, and investments. So whether it’s a savings account, credit cards, investment and payments, it's all on Jupiter. We also help users cut through the banking jargons, offer smart insights based on spending and provide users with a ra...

The Opportunity: Shape the Future of Service Delivery Are you a proven leader in the Business Process Outsourcing (BPO) and training space, ready to manage and scale a high-performing global training program? We're seeking a Virtual Training & BPO Operations Manager to own the learning strategy for our frontline customer service teams across multiple BPO partnerships and client programs. This is a strategic leadership role where your expertise will directly impact service quality, agent retention, and client success. You won't just train; you will manage the entire lifecycle of learning and quality assurance within a rapidly growing BPO ecosystem. What You'll Be Doing: Strategic Leadership &...

Job Title: Email Support Executive (Customer Experience – Regulated Sector) Job Summary: We are looking for a detail-oriented and empathetic Email Support Executive to handle customer queries and complaints primarily over email, with a focus on compliance and quality. The ideal candidate should have prior experience in a regulated industry (BFSI, FinTech, Telecom, etc.), be comfortable dealing with sensitive information, and demonstrate excellent written communication skills. Key Responsibilities: Respond to customer queries, complaints, and service requests via email within defined TAT & quality SLAs Investigate and resolve issues while adhering to regulatory and company guidelines Draft cl...

What You'll Do We are looking for a strategic Senior Manager Quality Operations to lead quality assurance programs across customer-facing operations. You will play a key role in driving Continuous Improvement (CI), integrating AI-led insights, optimizing audit programs, and enhancing operations through data, automation, and collaboration. This role is ideal for someone who uses AI to turn data into direction, transforms complexity into action, and excels at optimizing processes and teams through evidence-based intelligent systems. You will report to the Director of Quality and Data. What Your Responsibilities Will Be Quality Strategy & AI Integration Design and manage quality frameworks acro...

As a Client Onboarding Specialist Intern at Spyne, you will play a crucial role in revolutionizing automotive retailing. Spyne, with its Generative AI-powered solutions, aims to transform car visuals into premium studio visuals, enhancing online engagement for dealerships and marketplaces in the US & Europe. Supported by top investors like Accel Partners and Storm Ventures, Spyne is committed to becoming the leading software provider in the used-car market. **Key Responsibilities:** - Assist in onboarding new customers, ensuring a smooth and effective product adoption. - Support product configuration and customization based on customer requirements. - Conduct training sessions and create doc...

Job Description: Customer Support Executive Position: Customer Support Executive Experience: 1–3 years Compensation: ₹9–12 LPA (based on experience & performance) Location: Remote (PAN India Hiring) Employment Type: Full-time Role Overview We are seeking a customer-focused and enthusiastic Customer Support Executive to join our remote team. The ideal candidate will be responsible for handling customer interactions, resolving queries efficiently, and delivering a positive customer experience across all communication channels. This role is perfect for someone who enjoys problem-solving, clear communication, and working in a dynamic, fast-paced environment. Key Responsibilities Manage customer ...

About PhonePe Limited: Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore. PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in I...

The Opportunity: Shape the Future of Service Delivery Are you a proven leader in the Business Process Outsourcing (BPO) and training space, ready to manage and scale a high-performing global training program? We're seeking a Virtual Training & BPO Operations Manager to own the learning strategy for our frontline customer service teams across multiple BPO partnerships and client programs. This is a strategic leadership role where your expertise will directly impact service quality, agent retention, and client success. You won't just train; you will manage the entire lifecycle of learning and quality assurance within a rapidly growing BPO ecosystem. What You'll Be Doing: Strategic Leadership &...

Team Leader – Meta CTWA Sales Funnel Location: Pune (Onsite) Frido is a fast-growing D2C brand pioneering comfort and mobility solutions. We thrive on bold ideas, rapid experimentation, and customer-first innovation. We are now building a Meta Click-to WhatsApp Sales Funnel Team — and we’re looking for a high-agency Team Leader who can take this from zero to one and scale it into a revenue-driving powerhouse. What You’ll Do • Funnel Creation & Strategy ◦ Build Meta Click-to-WhatsApp campaigns from scratch with clear funnel stages (ad → click → conversation → conversion). ◦ Design journeys and playbooks for different customer personas (first-time buyers, retargeting, high-value buyers). ◦ Def...

We are looking for a proactive and detail-oriented Customer Support Executive (MALE) for a non-voice process. The role involves resolving customer issues through ticketing systems and live chat, ensuring timely, professional, and accurate responses to maintain high levels of customer satisfaction. Key Responsibilities: Respond promptly and professionally to customer queries via live chat and email. Handle support tickets by identifying issues, providing solutions, and ensuring timely resolution. Document all customer interactions and issue resolutions in the system accurately. Escalate complex issues to relevant departments while maintaining ownership of the ticket. Monitor open tickets to e...

About Us HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network ...

About The Role Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform...

Job Title: Customer Success Manager (CSM) Location: Chennai Work Mode: In-Office Position Overview We are looking for a Customer Success Manager (CSM) who will be responsible for building and nurturing long-term relationships with key customers, ensuring high satisfaction, retention, and account growth. The ideal candidate will take ownership of the customer lifecycle, drive product adoption, and identify opportunities to cross-sell Managed Service Provider (MSP) offerings and additional Freshworks solutions. Key Responsibilities Develop and maintain strong, trust-based relationships with key customer accounts to ensure satisfaction and retention. Act as the primary point of contact for assi...

Job Title: SaaS Customer Support (US phone support mandatory) Company: RunLoyal Location: India,Coimbatore Type: Full-time About RunLoyal RunLoyal is a leading SaaS platform revolutionizing the pet care industry, empowering pet businesses to streamline operations, increase revenue, and deliver world-class customer experiences. We are passionate about building innovative solutions and helping pet care providers thrive. As part of our growing global team, we are expanding our customer operations in India to provide round-the-clock support for our U.S.-based customers. Role Overview We are looking for Customer Service Associates (International Voice Process) to join our India team. In this role...

Key Responsibilities: Call Center Supervision and Training Monitor day-to-day operations of call center agents handling consumer and customer complaints Train new and existing agents on standard operating procedures (SOPs), complaint categories, and platform usage Conduct periodic refreshers and quality audits to ensure compliance with expected standards Complaint Logging Quality Ensure every complaint logged in the system has all the necessary fields and supporting information for timely closure Review complaint entries and coordinate with field teams for any missing inputs Identify patterns in ticket errors or gaps and address them through targeted training Ticket Monitoring & Feedback Loo...

Responsibilities: Handle customer inquiries via email, chat, and phone in a professional and timely manner Provide accurate information about products, services, and company policies Identify and resolve customer issues or escalate to the appropriate department Record and track customer feedback to improve service quality Collaborate with internal teams to ensure smooth customer experience Maintain detailed records of interactions using CRM tools Requirements: Previous experience in customer service or support roles preferred Excellent communication and problem-solving skills Strong attention to detail and ability to multitask Proficiency in English (Korean or Japanese is a plus) Comfortable...

About Attentive.ai Attentive.ai is a fast-growing vertical SaaS start-up, funded by PeakXV (Surge), Infoedge and Vertex Ventures, that provides innovative software solutions for the landscape, paving & construction industries in the United States. Our mission is to help businesses in this space improve their operations and grow their revenue through our simple & easy-to-use software platform. We're looking for a dynamic individual to join our team and help us drive retention, sales and grow our customer base. Job Description We are seeking a proactive and experienced Customer Support Manager to lead our customer support team. The ideal candidate will oversee daily ticket operations, mentor a...

Job Title: Accounts Payable Associate/ Senior AP Associate Location: On-site | Sector V, Salt Lake, Kolkata Shift Timing: 5:30 PM 2:30 AM IST (Aligned to US Time Zone) CTC: ?3.2 ?6.5 LPA (Commensurate with experience and market standards) Joining Date: Preferably between 15th20th October 2025 ; latest by 1st November 2025 Notice Period: Maximum 30 days; immediate joiners preferred Work Mode: On-site only. Candidates seeking hybrid/remote roles or unwilling to work the night shift will not be considered. About the Project Company Work for a US-based real estate holding company managing assisted living centers across the West Coast. Finance processes include AP, AR, GL, inter-company accountin...

About GoKwik GoKwik is a growth operating system designed to power D2C and eCommerce brands from checkout optimization and reducing return-to-origin (RTO), to payments, retention, and post-purchase engagement. Today, GoKwik enables over 12,000 merchants worldwide, processes around $2 billion in GMV, and is strengthening its AI-powered infrastructure. Backed by RTP Global, Z47, Peak XV, and Think Investments and bolstered by a $13 million growth round in June 2025 (total funding: $68 million) GoKwik is scaling aggressively across India, the UK, Europe, and the US. Why This Role Matters We're looking for a Solution Support manager to strengthen our Merchant Success team – someone who can strad...

Location: Surat Experience:0 - 2 Years 💼 Role Overview We are looking for a Customer Support Executive (Chat) to join our team in Surat. You’ll be the first point of contact for our users, offering real-time assistance via chat (and email, if needed). This role is not just about resolving issues — it's about enhancing user experience, collaborating with product teams, and continuously improving support content and tools. You will also contribute to content creation and fine-tuning our AI chatbot for an even better support experience. Key Responsibilities  Provide real-time customer support via chat and email (voice support during initial onboarding).  Understand and resolve user queries ef...

Description Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s only one: Zones – First Choice for IT.TM Zones is a global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from ke...

Job Title: Customer Support Executive Location: Hyderabad (Work from Office) About ZoTok.ai: At ZoTok, we’re building intelligent, scalable solutions that empower businesses to operate smarter. As a growing SaaS company, we value people who are self-driven, empathetic, and customer obsessed. Our team thrives on innovation, collaboration, and a strong sense of ownership. Job Overview: We are looking for a dynamic and customer-focused Customer Product Support Executive to join our team in Hyderabad. In this role, you’ll be the first line of support for our customers, helping them troubleshoot, understand, and navigate our SaaS platform efficiently. You will work closely with our Product, Tech,...

We are looking for a proactive and detail-oriented Customer Support Executive (MALE) for a non-voice process. The role involves resolving customer issues through ticketing systems and live chat, ensuring timely, professional, and accurate responses to maintain high levels of customer satisfaction. Key Responsibilities: Respond promptly and professionally to customer queries via live chat and email. Handle support tickets by identifying issues, providing solutions, and ensuring timely resolution. Document all customer interactions and issue resolutions in the system accurately. Escalate complex issues to relevant departments while maintaining ownership of the ticket. Monitor open tickets to e...