We are hiring a dedicated L1 System Engineer to provide IT security, network support, and advanced troubleshooting for our Mumbai office . The ideal candidate should have strong problem-solving skills, experience with cybersecurity tools, and expertise in IT support & documentation. Key Responsibilities: Advanced IT Support & Troubleshooting (Tier 2/3 Level) Network & Security Administration (Firewall, Access Control, Threat Prevention) Cybersecurity & Compliance (Vulnerability Management, Endpoint Security, Risk Mitigation) Backup & Disaster Recovery (Data Integrity, System Restoration, Risk Handling) SOP Development & IT Documentation (Standardizing IT Workflows & Guidelines) Mentorship & Knowledge Transfer (Training Junior IT Engineers) Technical Skills Required: Hands-on Experience with IT Security & Support Tools ConnectWise, Sophos, Rapid7, Freshdesk, OneNet System Administration & Network Troubleshooting Windows/Linux Servers, Firewalls, VPNs, Load Balancers Vulnerability Assessment & Cybersecurity Implementation Security Patching, Compliance Standards, SIEM Solutions Backup & Disaster Recovery Planning Creating & Testing DR Strategies

The role requires exceptional communication skills, patience, organisational skills and the ability to deal with a diverse range of people. Reporting to the Head of Customer Success, and working with others in our team, you will be called upon for your knowledge of our products. Our existing clientele is an important part of our business. You will possess abilities to develop and maintain a strong rapport with our clients when they call upon you for support. platforms. Exceptional skills and understanding of MS Excel and how to use its advanced formulas Sound knowledge of MS Word and MS PowerPoint. Excellent analytical and problem-solving skills to enable effective identification and resolution of mobility services and telecom services related issues Effective verbal and written communication skills to ensure proper recording of all customer interactions and closure of all presented issues About You Proactive approach and willingness to assist others and contribute to the smooth operations of our company. Self-managed individual able to work in a high achieving environment autonomously or as part of a team, as the work dictates. Solutions focused with good analytical and problem solving skills. Have the ability to interpret queries and fact find through systematic processes of observation and elimination. Exceptional customer service focus and influencing skills. Telecommunications industry experience would be well received. Articulate and strong communication skills. Quick learner and highly motivated for success. Professional presentation with a positive attitude. Proven time management and process discipline abilities. Able to think outside of the box; solving problems with creativity. Always be helpful, encouraging, and respectful to team members and everyone they interact with. What's in it for you On-job training on internal support systems and tools Supportive and approachable leadership Great opportunities for career growth Market leading products that solve real client problems Open and sociable working environment Remuneration - based on experience Please also include the following details in your application Years of experience you have in customer service? List details of your experience with a ticket based customer service portal? The industries that you have provided support in? The level of experience you have with various brands of office based software (spreadsheet, word processor, presentation)?

Job Title: Technical Support - Breakfix (Telecom Services) Location: USA - Remote UK Shift Job Overview: We are looking for a Tech Support - Breakfix Specialist to join our technical support team. This role focuses on troubleshooting and resolving technical issues related to telecom services and software solutions for our clients. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and experience handling support tickets via calls and digital channels. Key Responsibilities: Breakfix Support: Diagnose and resolve technical issues related to telecom services, software configurations, and connectivity. Ticket Management: Handle incoming and outgoing support calls while managing support tickets efficiently within SLA timelines. Troubleshooting & Resolution: Utilize logical problem-solving techniques, SQL queries, and JavaScript-based interfaces to troubleshoot system issues. Customer Assistance: Provide professional and clear guidance to clients on resolving their technical concerns. Documentation: Maintain accurate records of troubleshooting steps, resolutions, and customer interactions. Collaboration: Work closely with internal teams ( engineering, development, and product teams ) to escalate complex issues when needed. Quality Assurance: Ensure consistent follow-up and proactive communication to improve the customer experience. Qualifications: Experience in Technical Support (Breakfix, troubleshooting, or help desk roles preferred). Strong understanding of telecom services (VoIP, PBX, SIP, network configurations, etc.). Familiarity with SQL (basic query execution and troubleshooting). Knowledge of JavaScript-based interfaces (not coding, but interpreting logical statements). Excellent phone-based customer service skills with the ability to handle support calls effectively. Ability to manage multiple support tickets while maintaining high service levels. Preferred Skills: Experience in a business solutions or telecom services environment. Exposure to CRM or ticketing systems (Zendesk, ServiceNow, Freshdesk, etc.). Understanding of network troubleshooting and basic IT infrastructure. Why Join Us? Be part of a growing company that provides cutting-edge telecom and software solutions. Work in a collaborative, problem-solving environment with a team of technical experts. Competitive salary, benefits, and opportunities for professional growth.

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Enables a superior brand experience,accelerates responsible growth and creates a secure environment. Job Summary :As a Chat Support Agent, you will be responsible for providing high-quality, real-time customer service via chat.You will address customer queries, resolve issues, and provide necessary information to ensure customer satisfaction.The ideal candidate will have excellent communication skills, a strong problem-solving ability,and the capability to handle multiple chat conversations efficiently.Key Responsibilities:Customer Interaction:Provide support to customers via live chat on various platforms.Respond to customer inquiries in a professional and timely manner.Assist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns.Identify the spam content to provide genuine search results. Help the victims to remove their explicit videos/Photographs from global sites.Remove the Personal Identifiable information reported by the user from various search results.Addressing ad blocking through improving ad experiences across the web.Review websites, product listings and merchant center accounts to ensure compliance with the Google Shopping policies and quality standards?.Review web pages and tag the Landing Page based on the content on the page for Google to display the right content to the relevant audience.Review YT videos and decide whether it can be monetized.Authorization specialist will work on Trademark related complaints based on the Trademark Policy, counterfeit goods & services either will process the Complainant/TM Authorization or will pushback & escalate the complaints in case we have any grey area cases/concerns. Once the complaint is processed the Trademark will be blocked from the Search Engine.The Content Moderation team focuses on reviewing photos, videos, and text-based content and make judgments as to whether reviewed content is in violation of our client's terms of services. They review content that may be sensitive in nature.They ensure every piece of content in violation of the client's terms of services is accurately identified and flagged for action in a timely manner.Issue Resolution:Identify and resolve customer issues and complaints effectively. o Escalate unresolved issues to higher-level support teams when necessary.Maintain a calm,positive and helpful attitude with all customer interactions.Product and Service Knowledge:Stay updated with the latest product/service features, company policies, and troubleshooting steps toprovide accurate information. What are we looking for? Provide clear and concise explanations to customers regarding products, services, or policies.4.Chat Handling:oManage multiple customer chats simultaneously while maintaining a high level of customer service.oEnsure that chat responses are efficient, clear, and accurate.oMeet performance metrics for response time, resolution time, and customer satisfaction.5.Documentation:oDocument customer interactions accurately in the system.oLog all inquiries, complaints, and solutions provided for future reference.oMaintain detailed records of customer issues and feedback for quality and training purposes.6.Collaboration:oWork closely with other team members and departments to ensure seamless service delivery.oShare feedback, best practices, and insights with the team leader to improve overall team performance.7.Quality Assurance:oMaintain high levels of professionalism and ensure that all interactions align with company standards and policies.oParticipate in regular training sessions to improve skills and knowledge.Skills and Qualifications: Skills requiredCommunication SkillsCriteria:Written communication proficiency Filter Parameters:Grammar and clarity in writing:Candidates will undergo a written test to assess their ability to respond to mock customer queries. Tone and empathy:The ability to deliver customer-friendly, empathetic responsesTechnical Knowledge (Preferred- not mandatory)Criteria:Understanding of online payment systems and CRM tools Filter Parameters:Familiarity with payment systems:Basic knowledge of payment gateways, billing processes, and common financial queries.CRM and chat support software:Proficiency in customer management tools (e.g., Zendesk, Freshdesk).Strong Critical thinking and Problem-Solving AbilityCriteria:Ability to handle complex customer queries Filter Parameters:Problem-solving test:Candidates will be given hypothetical chat scenarios involving complex payment inquiries.Handling escalations:Experience in resolving escalated or sensitive issues.Performance Under demanding situationsCriteria:Ability to manage multiple chats/ difficult calls and meet KPIs Filter Parameters:Simultaneous chat handling:Experience managing multiple chats in a high-volume environment. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shiftsKPI performance:Past performance metrics (response time, resolution rate, customer satisfaction scores).Customer-Centric MindsetCriteria:Empathy and focus on customer satisfaction Filter Parameters:Test scenario:How well the candidate prioritizes customer experience in their chat test responses6 Adaptability and LearningCriteria:Willingness to learn and adapt Qualifications Any Graduation

Excellent Communication skills both verbal and written Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning. Manage and increase the effectiveness and efficiency of Support Services (HR, IT), through improvements to each function as well as coordination and communication between support and business functions. Invoicing to funding sources, including calculation of completed units of service. Payroll management, including tabulation of accrued employee benefits. Supervise office manager on a weekly basis. Proficiency in MS Excel, MS word, MS office . Ability to prioritize and strong problem solving skills. Should be organized from every aspects. Should have knowledge of Agile Work Methodology and Ceremonies. Please apply for the job in Naukri.com, we will check & update you. Thanks.

Lead Central Tracking (CT) CS team for seamless logistics issue resolution engaging with core CS team. Enhance customer experience, reduce query touchpoints & improve key metrics (NPS, TAT). Handle escalations, collaborate with Core CS, Business & Tech teams for solutions. Optimize processes, train teams & leverage CRM tools (Zendesk, Freshdesk).

About NxtWave NxtWave is one of Indias fastest-growing Ed-Tech startups. NxtWave is revolutionizing the 21st-century job market by transforming youth into highly skilled tech professionals irrespective of their educational background with its CCBP 4.0 programs. NxtWave is founded by Rahul Attuluri (Ex Amazon, IIIT Hyderabad), Sashank Reddy (IIT Bombay), and Anupam Pedarla (IIT Kharagpur). The startup is backed by Orios Ventures, Better Capital, and marquee angels , including founders of some of Indias unicorns. NxtWave is an official partner for NSDC , under the Ministry of Skill Development & Entrepreneurship, Govt. of India, and recognized by NASSCOM, Ministry of Commerce and Industry, Govt. of India, and Startup India. The startup has received accolades as The Greatest Brand in Education ’ in a research-based listing by URS Media, a leading international media house. By offering vernacular content and interactive learning, NxtWave is breaking the entry barrier for learning tech skills. Learning in their mother tongue helps learners achieve higher comprehension, deeper attention, longer retention, and greater outcomes. NxtWave now has paid subscribers from 450+ districts across India. In just 2 years, CCBP 4.0 learners have been hired by 2000+ companies including Google, Amazon, Nvidia, Goldman Sachs, Oracle, Deloitte, and more. Know more about NxtWave: https://www.ccbp.in/ Job Description Role : Associate/Sr. Associate - HR Systems Experience : 2 - 4 years Job Type : Work From Office Location : Hyderabad Working Hours : 9 Hours per day, 6 days a week Requirements : Having a laptop would be an added advantage Job Summary: The Sr. Associate - HR Systems will be responsible for managing HRMS operations, IT tools, and employee access across various platforms. This role involves overseeing HRMS module implementations, coordinating with stakeholders for system improvements, troubleshooting IT-related concerns, and ensuring compliance with data management policies. The ideal candidate will be detail-oriented, possess strong coordination skills, and ensure the seamless integration of HR technology with business processes. Key Responsibilities: Oversee new implementations and enhancements of HRMS modules as per business needs. Collaborate with managers and HRMS teams to gather requirements and ensure successful implementation. Track and resolve HRMS-related issues by liaising with vendors or internal technical teams. Schedule and coordinate meetings for HRMS improvements, troubleshooting, and system enhancements. Conduct final clearance procedures in HRMS for exited employees. Verify and ensure the removal of system access and confirm data backups before processing employee exits. Manage employee access for enterprise tools such as Xoxoday, Infeedo, Zoho, Freshdesk, and Microsoft 365. Ensure timely updates for employee access, onboarding, and offboarding across all tools. Identify and troubleshoot technical issues related to HRMS and other IT tools, escalating to relevant teams when needed. Implement new integrations and features in tools(all) to improve productivity. Post and share relevant updates and announcements on Microsoft Teams. Define and document processes for onboarding new tools and workflows. Handle the creation, deletion, and backup of employee email accounts. Follow up with vendors regarding GSuite and Microsoft billing and service-related concerns. Ensure compliance with data retention, coordinating with teams for backup deletions. Engage with vendors and internal stakeholders to resolve issues and improve product features. Schedule and facilitate meetings with vendors for system enhancements and troubleshooting. Collect and validate data required for tool implementations. Ensure seamless integration of new tools with existing IT systems. Coordinate with stakeholders to facilitate smooth tool adoption and user training. Key Skills & Qualifications: Bachelor’s degree in HR, Business Administration, IT, or a related field. Familiarity with HRMS platforms (Darwinbox, Adrenalin, etc.) and IT tools (Microsoft 365, GSuite, etc.). Strong understanding of requirements from the Teams. Experience in vendor management, IT troubleshooting and proficiency in data management, backup. Excellent coordination and communication skills to interact with internal teams and vendors. Ability to work in a fast-paced, dynamic environment with strong problem-solving skills. Preferred Qualifications: Certification in HRMS tools or IT system management is a plus. Experience in handling Microsoft Teams, G Suite and IT integrations . Role & responsibilities

Excellent Communication skills both verbal and written Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning. Manage and increase the effectiveness and efficiency of Support Services (HR, IT), through improvements to each function as well as coordination and communication between support and business functions. Invoicing to funding sources, including calculation of completed units of service. Payroll management, including tabulation of accrued employee benefits. Supervise office manager on a weekly basis. Proficiency in MS Excel, MS word, MS office . Ability to prioritize and strong problem solving skills. Should be organized from every aspects. Should have knowledge of Agile Work Methodology and Ceremonies

Core Responsibilities Customer Relationship Management : Be the primary technology point of contact for our customers. They are responsible for understanding customer business challenges and technology needs, establishing and maintaining strong relationships, and ensuring customer satisfaction. Account Growth : Identifying opportunities for account growth and discuss the same with your seniors to pitch for upselling or cross-selling. Works closely with internal Customer Success teams to identify these opportunities and demonstrate the value of additional services or products. Issue Resolution and Escalation Management : When technical issues arise, coordinate with the support and engineering teams to resolve these issues promptly. Quickly manage issues and ensure timely communication back to the customer. Training and Education : Creation and delivery of training materials and sessions for customers, ensuring that they can effectively use the platform. Technical Planning and Consultation : Collaborates with internal Customer Success Managers to develop strategic plans that leverage the Datacultr platform to address business needs and opportunities. They deliver consultative guidance on best practices and standard methodologies. Reporting and Analytics : Provide regular reports to internal stakeholders on account status, usage metrics, service levels, and other key performance indicators. Key Requirements Minimum 2 years of experience required in the SaaS industry, preferably with a Banking Software Vendor, focused on global financial services. Functional experience in a technical post sales role. Knowledge of enterprise products life cycle. Strong analytical and problem-solving skills Good oral and written communication skills, people skills, and presentation skills. What We Offer Opportunity to shape the future of unsecured lending in emerging markets Competitive compensation package Professional development and growth opportunities Collaborative, innovation-focused work environment Comprehensive health and wellness benefits Location & Work Model Hybrid from Chennai Work from Client Office once or twice every week Immediate joining possible

Job Summary We are looking for a System Engineer to help build, maintain, and troubleshoot our rapidly expanding infrastructure. Key Responsibilities Managing and monitoring all installed systems and infrastructure. Installation of Mikrotik and maintain already installed systems. Ensuring the highest levels of systems and infrastructure availability. Monitor and test application performance for potential bottlenecks. Coordination with billing vendor in case of any issue identified. Ensure 99.9% uptime for all the BNGS. Proper users migrations from other ISP to Excitel. Maintain all the BNGS to ensure users services. Key Competencies Experience with using ticketing systems (zendesk, freshdesk, happyfox, zoho, etc.). Experience with Monitoring tools (Observium, INMS, Cacti, Grafana, etc.). Networking knowledge & basic understanding of network troubleshooting. Should be Good in written and spoken communication in English. Basic knowledge of Linux. Flexible for working in different shifts. Experience with installing, configuring, testing and maintaining operating systems (Linux & Windows) Experience with Linux bash commands. Knowledge for broadband connection technologies (pppoe, IPoE, web-login, pap, chap, etc.) Experience & Educational Qualification Technical Degree in Computer Science, Engineering or a related subject. Proven working experience of minimum of 3+ years in troubleshooting Linux & Win based environments. Note: This is a 6 day working role. Interested candidates only apply. Job Summary Function Core Network Location New Delhi Date Posted January 28, 2025 Working Days 6