1319 Freshdesk Jobs - Page 17

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies–– that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation),...

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies–– that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation),...

Roles and Responsibilities Should have strong customer-oriented approach and problem-solving skills. Should have technical knowledge (worked in technical support role). Should be able to multitask – voice and chat process. Should have customer-oriented approach while handling any customer query. Advantage if you have worked on any CRM (Zendesk, Freshdesk, Salesforce, etc) Requirements Excellent verbal and written communication skills. Willingness to work in a 24*7 (Day and Night Shifts - Rotational) with rotational week off. Languages to be known – English, Hindi, Telugu/ Kannada/Marathi Graduation in any discipline with minimum 2+ years of technical support. Interested can share their resum...

Key Responsibilities 1. Provide L1/L2 technical support for all flight-related queries, issues, and escalations raised by agents, business teams, or internal stakeholders. 2. Investigate and debug GDS/API/LLM issues with airlines like IndiGo, Go First, Air India, etc. 3. Collaborate with product, development, QA, and ops teams to troubleshoot and resolve issues within defined SLAs. 4. Proactively monitor flight booking flows, fares, refunds, and cancellation pipelines to identify and mitigate potential disruptions. 5. Maintain detailed logs, root cause analysis, and documentation for recurring issues. 6. Assist in onboarding and training junior support staff and help build a knowledge base. ...

Job Title: Head of Customer Support Location: Naraina Vihar, New Delhi – 110028 Employment Type: Full-Time, In-office About RoadCast RoadCast is a leading logistics automation platform that helps businesses scale with our AI-powered mobility management suite. We’re looking for a Head of Customer Support to lead our support team, improve service processes, and ensure our clients get quick, effective solutions. Responsibilities Lead and mentor the customer support team. Build and improve support processes for faster issue resolution. Handle client escalations and ensure customer satisfaction. Track and improve performance metrics like response time and CSAT. Work with product and operations te...

About ProcDNA ProcDNA is a global rocket ship in life sciences consulting. We fuse design thinking with cutting-edge tech to create game-changing Commercial Analytics and Technology solutions for our clients. We're a passionate team of 200+ across 6 offices, all growing and learning together since our launch during the pandemic. Here, you won't be stuck in a cubicle - you'll be out in the open water, shaping the future with brilliant minds. Ready to join our epic growth journey? What We Are Looking For We are looking for a skilled and proactive L2 IT Support Engineer to join our team. The ideal candidate will have solid experience in handling end-user support, troubleshooting Microsoft 365 a...

About ProcDNA ProcDNA is a global rocket ship in life sciences consulting. We fuse design thinking with cutting-edge tech to create game-changing Commercial Analytics and Technology solutions for our clients. We're a passionate team of 200+ across 6 offices, all growing and learning together since our launch during the pandemic. Here, you won't be stuck in a cubicle - you'll be out in the open water, shaping the future with brilliant minds. Ready to join our epic growth journey? What We Are Looking For We are looking for a skilled and proactive L2 IT Support Engineer to join our team. The ideal candidate will have solid experience in handling end-user support, troubleshooting Microsoft 365 a...

Job Title: BTL-2507107 Job Title : IT Customer Support Department: Customer Success / Support Reports To : Support Manager Location: Hyderabad (India) Mode: Work From Home Shift Time: EST and PST Timezone Experience : 2 - 3 Years Role Overview: As an IT Customer Support representative, you will be the first point of contact for platform users, responsible for resolving Tier 1 and Tier 2 technical support issues, maintaining customer satisfaction, and contributing to the ongoing improvement of self-service support resources. This role combines hands-on troubleshooting, cross-functional collaboration, and clear customer communication, all within a structured SLA-based support environment. Key ...

Job Title: Head of Customer Support Location: Naraina Vihar, New Delhi – 110028 Employment Type: Full-Time, In-office About RoadCast RoadCast is a leading logistics automation platform that helps businesses scale with our AI-powered mobility management suite. We’re looking for a Head of Customer Support to lead our support team, improve service processes, and ensure our clients get quick, effective solutions. Responsibilities Lead and mentor the customer support team. Build and improve support processes for faster issue resolution. Handle client escalations and ensure customer satisfaction. Track and improve performance metrics like response time and CSAT. Work with product and operations te...

We’re Hiring: Technical Support Trainee Location: Chennai Employment Type: Full-Time Age: 19–25 years Experience: 0–5 Years Qualification: Any Bachelor’s Degree (preferably in Computer Science) Position Summary: As a Technical Support Trainee, you will learn to assist customers with PC-related issues, handle service requests, manage documentation, and deliver excellent after-sales support. You will be trained to handle both technical troubleshooting and customer-facing communication while working closely with our experienced support team. Key Responsibilities 1. Customer Interaction Act as the primary contact for customers via WhatsApp, phone calls, emails, and Freshdesk. Manage inbound supp...

About HighLevel HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 mi...

Job description Job Title: Customer Support – Technical (IoT Home Automation) Experience: 2+ Years Location: Pert Smart Home Automation Department: Customer Support / Technical Services Employment Type: Full-Time Job Summary: We are looking for a proactive and technically skilled Customer Support Executive with 2+ years of experience in the IoT Home Automation domain. The ideal candidate will be responsible for handling inbound customer queries, resolving technical issues, and managing warranty-related support calls efficiently to ensure customer satisfaction and retention. Key Responsibilities: Respond to customer calls and emails related to installation issues, product malfunctions, and wa...

Job Title – Application Support Engineer L3 Location: Remote (To work in Australia time zone 5AM-2PM IST) About the Role As an L3 Application Support Engineer, you will serve as the escalation point for complex technical issues, ensuring high-quality support for our Enterprise SaaS platform used by Health Professionals and Patients. This role is deeply embedded within the Engineering team, requiring strong troubleshooting skills, debugging capabilities, and collaboration with Product and Development teams.You’ll also play a key role in improving documentation, automating processes, and enhancing platform reliability. Key Responsibilities Technical Escalation & Issue Resolution: o Act as the ...

About Gutbasket Gutbasket is India’s leading fermentation and gut health brand. We create probiotic drinks, fermentation kits, and educational content to make gut health easy, natural, and exciting. Our customers love our products and our mission — and we’re looking for a friendly, detail-oriented Customer Support Executive to make sure they have the best possible experience with us. Role Overview You will be the first point of contact for our customers — helping them place orders, resolving issues, and ensuring they have a smooth experience from pre-purchase to post-purchase. The role involves both phone and written communication, so fluency in English and Hindi is a must. Key Responsibilit...

✅ We’re Hiring: Team Leader – Inbound Call Centre (Mumbai Only) 📍 Location: Andheri, Mumbai 🏢 Company: KANKEI Relationship Marketing Services Pvt Ltd 🕒 Type: Full-Time (Work From Office) 💰 Salary- Monthly CTC 50k Required - Past experience from Pharma , Skin Care , Cosmetics & Beauty products or Food Industry Are you a people-focused leader with a passion for delivering exceptional customer service? Do you have experience in managing inbound calls and supporting consumer queries ? We’re looking for a Team Leader to manage a team of inbound call center agents who handle customer queries, order issues, and product-related concerns . ⸻ 🔹 Your Role : Lead a team of agents handling inbound calls ...

Key Responsibilities: Monitor and evaluate sales calls, emails, and CRM entries to ensure adherence to scripts, communication quality, compliance, and accuracy. Score and document QA assessments, identifying areas of improvement and excellence. Provide constructive feedback and recommendations to sales team members to improve communication and process effectiveness. Collaborate with Team Leads/Managers to develop quality standards, scripts, and benchmarks. Support in designing and delivering training or coaching sessions based on QA findings. Analyze trends in quality scores and report key metrics and insights to stakeholders. Ensure CRM hygiene and data accuracy , flagging gaps or inconsist...

Hi Everyone, About the Company HCLTech is a leading global technology company that focuses on providing innovative solutions and services to its clients. Our mission is to deliver exceptional value through technology and to foster a culture of collaboration and inclusivity. About the Role We are currently hiring for the position of SR. SUPPORT ENGINEER. This role is crucial in ensuring that our clients receive the highest level of support and service. Responsibilities Provide support for various platforms including Zendesk, ServiceNow, Freshdesk, Salesforce, Asana, and Slack. Collaborate with team members to resolve client issues efficiently. Maintain documentation of support processes and c...

LogiSty is TruKKers B2C home moving vertical digitizing and simplifying household relocations across the GCC region. As part of TruKKer, MENAs largest digital freight network, we bring the same precision, speed, and tech DNA to the home relocation experience. We are looking for high-energy sales professionals based in India COE to engage, convert, and support B2C clients in the GCC looking to move homes locally or internationally. Role Overview As an Inside Sales Executive, you will be responsible for handling qualified inbound leads and converting them into successful bookings. The role requires strong communication skills, sales discipline, and the ability to empathize with relocating cust...

You will be working as an Implementation Specialist at Greytip, a company headquartered in Bangalore, India with branches across major cities in India and a presence in over 25 countries. In the LBU Implementation/Delivery Department, your role will involve onboarding customers with high MRR and ensuring that their project expectations are met within the specified timelines. Your responsibilities will include visiting clients across India to provide training, collect feedback, and coordinate with the team. Proficiency in English is a must, and knowledge of Telugu, Tamil, or Malayalam will be an added advantage. Fluency in Hindi, proficiency in MS Excel, and strong eagerness towards learning ...

We are looking for a proactive and empathetic Customer Success Executive to join our dynamic team. You will play a key role in ensuring students succeed in their MBA preparation journey using our products and services. As the main point of contact for learners, you will provide ongoing support, mentorship, and guidance, while also acting as a bridge between the student and product teams. Guide and mentor students through their MBA preparation journey. Ensure effective use of CATKing’s Learning Portals, Products and Mocks Address student queries wrt the technical issues if any and provide timely support. Monitor and improve student satisfaction and Live Classes attendance. Act as a communicat...

As an Onsite Engineer at greytHR, you will be a key player in ensuring the success of our clients by delivering onsite training, guiding them through the implementation process, and providing ongoing support to help them maximize the value they derive from our software. In this role, your primary responsibility will be to conduct comprehensive training sessions at client locations within Bangalore, focusing on greytHR's functionality, configuration, and best practices. You will customize training sessions to meet the specific needs and learning styles of diverse user groups, ensuring that clients have a thorough understanding of how to effectively utilize greytHR. Additionally, you will part...

Job Title: Chat Support Agent Location: Gurgaon, India Employment Type: Full-Time, In-Office About QuickReply.ai QuickReply.ai is a WhatsApp Marketing Automation platform for businesses. We help businesses leverage WhatsApp to convert visitors into customers, boost repeat purchases, and build stronger relationships throughout the buyer journey. We work with 900+ businesses across 29 countries, sending over 30 million messages every month. Role Overview We are seeking a Chat Support Agent who will be the first point of contact for our customers. Your primary responsibility will be chat support (60%) , backed by email and telephone support (40%) . You will assist customers with queries, troubl...

Excellent opportunity for Professionals 4 to 6 years experienced in Vendor management, Order Management and Customer care Ticketing system. We are HCLTech, one of the fastest-growing large tech companies in the world and home to 222,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can become the best version of themselv...

#Hiring alert ⚠ Job Title: Tech Support Executive/Business developer Company: Tanzol Solution Location: Bhubaneswar (Ready to relocate any where as per company requirement) About Tanzol Solution: Tanzol Solution is a forward-thinking IT company specializing in software development, web technologies, and IT infrastructure services. We are dedicated to delivering smart, scalable, and client-focused solutions. Job Overview: We are looking for a Tech Support Executive with a strong technical foundation and proficiency in Microsoft Excel. The ideal candidate will be responsible for addressing technical issues, supporting internal tools, and working with data reports using Excel to support decisio...

Job Title: Customer Experience Executive Location: Indirapuram, Ghaziabad (On-site) Company: Adivaa Smart Powering Solutions Pvt. Ltd. Industry: Health-Tech | Smart Lifestyle | Premium Wellness Products Experience Required: 2–5 years in Customer Support, Client Servicing, or a similar customer-facing role CTC: 30-35k and negotiable as per the expertise. About Adivaa Adivaa is India’s leading smart health-tech company, creating advanced wellness solutions through hydrogen water technology, smart wearables, and intelligent lifestyle innovations. Our clientele includes high-net-worth individuals (HNIs), athletes, professionals, and conscious consumers who expect nothing short of exceptional ser...