1926 Freshdesk Jobs - Page 15

Position : Technical Support Executive Examination Coordination Location: Greater Noida (Work from Office) Experience: 4 to 5 Years Working Days: Monday to Saturday (1st & 3rd Saturday Off) Shift Timing: 9-hour shift between 11:00 AM to 12:00 AM About the Role: We are seeking a dedicated and tech-savvy Technical Support Executive to join our Examination Coordination team. This role involves ensuring seamless execution of online examinations by resolving real-time technical issues and providing prompt support via tickets, emails, and chat. Key Responsibilities Monitor and manage real-time technical issues reported during online exams via Freshdesk or similar ticketing tools. Respond promptly ...

About AiSensy AiSensy is a WhatsApp-based Marketing & Engagement platform empowering 100,000+ businesses, including leading brands like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco, Wipro, Asian Paints, India Today Group, Skullcandy, Vivo, PhysicsWallah, and Cosco, to grow their revenues via WhatsApp. 400+ Crore WhatsApp messages exchanged yearly between businesses and users via AiSensy Trusted by top brands like Delhi Transport Corporation, Vivo, PhysicsWallah & more Businesses drive 25–80% of revenues using AiSensy Backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors The Opportunity Work with a dynamic, fast-growing team passionate about customer success. ...

Job Location- Hyderabad Working Days- 5 working days (Wednesday and Thursday will be off) About the job: We are seeking a highly motivated and detail-oriented Customer Support Specialist to join our team .This role serves as the primary point of contact for both Supply Clients (Hotels) and Demand Clients (Travel Partners), providing exceptional support across all products. The successful candidate will be responsible for investigating and resolving customer inquiries, ensuring a high level of client satisfaction, and contributing to company growth through proactive customer service. Key Responsibilities: Develop a deep understanding of our products, features, and unique selling points to pro...

About Company As an L2 Product Support Engineer at Leena AI , you’ll act as the technical backbone of customer support. You’ll be responsible for resolving escalated issues from L1, analyzing product-related challenges, understanding backend code snippets , troubleshooting APIs, and working closely with engineering and product teams to deliver seamless solutions. This role is perfect for someone who enjoys problem-solving, thrives in a fast-paced SaaS environment, and loves to collaborate and deep dive with the Engineering team. Key Responsibilities Advanced Case Ownership & Resolution Manage a queue of escalated technical support tickets from the L1 team and ensure timely, high-quality reso...

As a skilled Technical Support Specialist, you will provide exceptional support for users of logistics solutions platforms similar to CargoWise and Flexport, ensuring seamless logistics operations for freight forwarding and supply chain processes from our Cochin office. Responsibilities: - Support users with logistics solutions platforms like CargoWise and Flexport, resolving technical issues via ticketing, chat, email, or phone using systems such as Jira or Freshdesk. - Assist with integrations (e.g., APIs, EDI) and optimize workflows for logistics platforms. - Train users on logistics solutions platforms and develop training materials. - Collaborate with logistics and IT teams to ensure co...

Position : Technical Support Executive Examination Coordination Location: Greater Noida (Work from Office) Experience: 4 to 5 Years Working Days: Monday to Saturday (1st & 3rd Saturday Off) Shift Timing: 9-hour shift between 11:00 AM to 12:00 AM About the Role: We are seeking a dedicated and tech-savvy Technical Support Executive to join our Examination Coordination team. This role involves ensuring seamless execution of online examinations by resolving real-time technical issues and providing prompt support via tickets, emails, and chat. Key Responsibilities Monitor and manage real-time technical issues reported during online exams via Freshdesk or similar ticketing tools. Respond promptly ...

About Cityfurnish About Cityfurnish: Cityfurnish is a leading provider of furniture and appliance rentals, offering affordable and flexible solutions for individuals and businesses. Our mission is to transform the way people furnish and equip their spaces, combining comfort, style, and functionality. With a rapidly expanding presence in the rental market, we focus on delivering high-quality products and exceptional service. Backed by $5.2 million in funding from top investors, like YC, GFC, FJ Labs, Soma Capital & Venture Highway, Cityfurnish is revolutionizing the rental industry. We foster a dynamic, innovative, and collaborative work culture that empowers employees to drive impactful chan...

🔸 About Company Intellipaat is a leading online training and certification provider, offering comprehensive courses in various domains, including Data Science, Cloud Computing, AI, and more. We are committed to providing high-quality educational content and empowering learners worldwide to achieve their career objectives. We have more than 10 million learners from 150+ countries learning on our platform. We collaborate with the world's top universities, such as MIT and IITs, to create courses that enhance employability for working professionals and fresh graduates. 🏆Recognized by Economic Times as the most preferred edtech company, Intellipaat has experienced 10X growth in the past year. Joi...

Job Title: Tech Support Engineer – Infrastructure Support (L1 / L2) Location: Remote – India (Supporting US Clients / US Time Zone) Job Type: Full-time | Rotational Shifts (Primarily US Hours) Role Overview We are seeking dedicated Infrastructure Support Engineers (Level 1 & Level 2) to provide technical assistance and operational support for IT infrastructure services to our US-based clients. The ideal candidates should have strong communication skills, hands-on experience in IT support, and the ability to troubleshoot hardware, software, and network issues efficiently. Key Responsibilities Level 1 (L1) – Technical Support Serve as the first point of contact for IT support requests via emai...

About the Role Turning Cloud Solutions is looking for a proactive and customer-oriented Product Support Executive to join our dynamic team in Gurgaon. You will be responsible for assisting clients with product-related queries, troubleshooting issues, and ensuring seamless user experiences through timely support and communication. ⸻ Key Responsibilities • Respond promptly to client and vendor inquiries via chat, email, or phone. • Identify, diagnose, and troubleshoot software or application-related issues. • Guide users step-by-step through the resolution process. • Escalate complex issues to internal technical teams for faster resolution. • Log all user interactions, issues, and resolutions ...

We’re looking for hands-on Technical Support Engineers to help our customers resolve technical and infrastructure issues efficiently. You’ll combine strong troubleshooting skills, AWS cloud expertise, and scripting capabilities to manage issues across live environments. You’ll be part of a 24x7 support team handling incident triage, log analysis, configuration fixes, and minor data operations through automated scripts. Key Responsibilities Investigate and troubleshoot application and infrastructure issues raised by customers or internal monitoring. Analyze logs from AWS CloudWatch , New Relic , Sentry , and internal systems to identify root causes. Apply configuration and environment fixes u...

Senior Executive - Customer Care (Non Voice) Jaipur, Rajasthan, India Department India Auto_New Auto_Enterprise & Dealers_d_Operations_NAD Job posted on Sep 18, 2025 Employment type Onroll We are seeking a proactive and detail-oriented Customer Support Executive (Non-Voice) to join our dynamic team. This role focuses on handling day-to-day operational activities, resolving customer and client escalations, and collaborating across departments to ensure seamless service delivery. If you’re someone who thrives on solving problems behind the scenes and keeping customers happy without ever picking up the phone — this is your stage. Location: Jaipur Key Roles & Responsibilities Manage daily operat...

Location: Sector 27, Gurugram (Divine Hindu office) Type: Full-time (6 days/week); one weekly off (fixed day) Reporting to: Head of Customer Experience / Founder Salary band: ₹12,000 – ₹20,000 / month (depending on experience). Own the day-to-day chat and call support experience — resolve customer queries fast with empathy, protect conversion & retention, and feed product/UX insights back to the team. Responsibilities Handle live chat (primary) across website & WhatsApp and inbound/outbound customer calls for order, product, payment, and delivery queries. Troubleshoot orders, refunds, cancellations, tracking, returns, and replacements. Capture and escalate quality incidents (fraud, delivery ...

Job Title: Customer Service Executive Location: Koregaon Park, Pune Department: Customer Experience / E-commerce Reports To: Customer Service Manager Employment Type: Full-time | On-site About Palmonas Palmonas is one of India’s fastest-growing demi-fine jewellery brands redefining modern luxury for everyday wear. With over 20+ stores and a thriving D2C presence, we’re on a mission to make premium jewellery accessible, expressive, and unforgettable. Role Overview We’re looking for a proactive, empathetic, and detail-oriented Customer Service Executive to be the voice of Palmonas across all customer touchpoints — calls, chats, emails, and social media. You’ll be solving real problems, ensurin...

About River River is an electric vehicle company building multi-utility scooters. At River, we’re building scooters of tomorrow for the ambitious youth of today. Because we believe people only need two things to achieve success: the desire to make it to the top, and the means to get there. With our flagship product River Indie, SUVofScooters, is designed to help you get things done. Engineered to be a dependable ally on your road to success. We are backed by marquee international investors - these are mobility focused funds backed by Yamaha Motors, Al-Futtaim Automotive Group, Toyota VC and Maniv Mobility. Key Responsibilities Handle customer queries, complaints, and requests through non-voi...

Job Description: 1、The person will be responsible for online telephonic support to customer technical queries received from Australian market customers. 2、Timely updates on customer complaints via the ticketing tool (Freshdesk) or any other system (whatapp) whichever management advice to use. 3、Profession English speaking communication, person should have good knowledge on Electrical and Electronic or power electronics, solar inverters product. 4、should able to conduct periodic product training for customer and in-house engineers time to time. Desired Qualities & Qualification: - Good knowledge of power electronics, solar inverters, PV module fundamentals, and solar power plants. - Qualifica...

Job Title: Customer Support (Inbound & Email) Department Name: Operations Experience required: 1-3 Years Minimum Qualification: Graduate Location : Gurgaon Job Summary: The Operations Associate, Customer Service will be a key player in ensuring our customers receive outstanding support while contributing to the efficiency and effectiveness of our internal operations. This role involves direct interaction with customers to resolve inquiries, troubleshoot issues, and provide information, alongside supporting various operational tasks that enhance the overall customer experience and business flow. The ideal candidate will possess a strong blend of customer service acumen, problem-solving skills...

Location: Gurgaon Company: Cityfurnish.com Job Summary: We are seeking an experienced and results-driven Customer Service Head to lead our customer service team. The ideal candidate will have a strong background in managing chat functions and outbound sales conversions, ensuring exceptional customer experiences and driving sales growth. You will be responsible for overseeing and building a strong team, developing strategies to enhance customer satisfaction, and achieving operational excellence. Key Responsibilities Lead and manage the customer service team, focusing on chat functions and outbound sales conversion. Develop and implement effective customer service strategies to enhance the cus...

Role Overview We are seeking an experienced professional to join us as Manager – Professional Services , leading a team that delivers data migration, report customization, and client success. The ideal candidate to be a strong people manager with hands-on expertise in solution delivery, while also demonstrating the vision to scale processes and drive long-term service excellence. This role combines operational oversight with strategic input, ensuring day-to-day delivery while laying the foundation for future growth. About Us BQE Software is a global leader in SaaS solutions for professional services firms. Our flagship platform, BQE CORE , is an all-in-one solution for project management, bi...

Job Description: Customer Support Executive Position: Customer Support Executive Experience: 1–3 years Compensation: ₹9–12 LPA (based on experience & performance) Location: Remote (PAN India Hiring) Employment Type: Full-time Role Overview We are seeking a customer-focused and enthusiastic Customer Support Executive to join our remote team. The ideal candidate will be responsible for handling customer interactions, resolving queries efficiently, and delivering a positive customer experience across all communication channels. This role is perfect for someone who enjoys problem-solving, clear communication, and working in a dynamic, fast-paced environment. Key Responsibilities Manage customer ...

You will serve as the primary contact for customer queries via email, chat, and phone. Your main responsibility will be to guide clients through system functionalities and ensure seamless adoption. In case of complex issues, you will troubleshoot and escalate them to the product or tech teams as required. It is essential to maintain accurate records of interactions in the CRM and ticketing system. Furthermore, you will need to identify recurring issues and collaborate with internal teams to enhance product performance and user satisfaction. Lastly, you will play a crucial role in educating users about product updates, new features, and best practices. - Serve as the primary contact for custo...

Job Title - Quality Analyst – Call Center Preference - (Wellness & Beauty Industry) Location - Gurgaon Job Summary - The Quality Analyst (QA) is responsible for monitoring, assessing, and enhancing the quality of interactions between call center agents and clients in the wellness and beauty industry. The QA ensures that appointment bookings are accurate, customer interactions meet service standards, and agents follow defined scripts and procedures. The goal is to enhance customer satisfaction, improve agent performance, and support continuous process improvement. KRA - Reporting & Feedback Create and maintain QA reports for individual and team performance. Deliver constructive feedback and c...

We are looking for an enthusiastic and customer-focused Chat Support Agent to join our Customer Success team. The ideal candidate will be passionate about delivering prompt, accurate, and empathetic support through our digital channels. Experience with Freshchat or similar chat platforms is an advantage, but a strong commitment to providing exceptional service is essential. Key Responsibilities Respond to customer queries via live chat in a timely, professional, and friendly manner. Understand customer needs and provide accurate solutions or guidance. Maintain high standards of communication, empathy, and service quality. Escalate complex issues to the Team Lead or relevant teams when requir...

As a Support Manager, you will play a crucial role in leading a team to meet departmental objectives and service level agreements consistently. Your responsibilities will include: - Setting challenging yet achievable departmental objectives aligned with the larger organizational goals. - Clearly communicating performance expectations to the team, monitoring results, and intervening when necessary. - Monitoring Support metrics to ensure process quality control. - Acting as a Single Point of Contact (SPOC) for all L1 Support activities, including customer issues/escalations. - Ensuring team adherence to defined Standard Operating Procedures (SOPs). - Identifying and driving initiatives to enha...

ZATO ORIGIN INDIA PVT. LTD. Job Title: Technical Support Engineer / Customer Support Location: Hyderabad, India Department: Customer Success / Support Employment Type: Full-time About Zato Origin India Pvt. Ltd. Zato Origin India Pvt. Ltd. is the Indian extension of a New Zealand- and Australia-based technology company. Zato is an end-to-end compliance production platform for accounting firms, designed to simplify complex compliance workflows through automation and intelligent data management. We build a product-first platform that empowers accounting firms to work efficiently, accurately, and in compliance with global standards. Job Summary As a Technical Support Engineer, you will be the f...