Exploring Freshdesk Jobs in India
Freshdesk is a popular customer support software that is widely used by companies in India. As a result, there is a growing demand for professionals with Freshdesk skills in the job market. Job seekers looking to explore opportunities in Freshdesk roles in India can find a variety of positions across different industries.
Top Hiring Locations in India
Here are 5 major cities in India where companies are actively hiring for Freshdesk roles:
- Bangalore
- Chennai
- Hyderabad
- Mumbai
- Pune
Average Salary Range
The salary range for Freshdesk professionals in India varies based on experience levels. Entry-level positions can expect to earn around INR 3-5 lakhs per annum, while experienced professionals can earn upwards of INR 10 lakhs per annum.
Career Path
A typical career path in Freshdesk may include roles such as:
- Junior Customer Support Executive
- Customer Support Executive
- Senior Customer Support Executive
- Team Lead
- Customer Support Manager
Related Skills
In addition to Freshdesk skills, professionals in this field are often expected to have knowledge in areas such as:
- Customer service
- CRM software
- Communication skills
- Problem-solving skills
Interview Questions
Here are 25 interview questions you may encounter when applying for Freshdesk roles:
- What is Freshdesk and how does it work? (basic)
- How would you handle a difficult customer on Freshdesk? (medium)
- Can you explain how automation works in Freshdesk? (medium)
- What are the different ticket statuses in Freshdesk? (basic)
- How would you prioritize tickets in Freshdesk based on urgency? (medium)
- How do you measure customer satisfaction using Freshdesk? (medium)
- Can you customize the Freshdesk dashboard? (medium)
- What are SLAs in Freshdesk and how do they work? (medium)
- How do you integrate third-party apps with Freshdesk? (medium)
- What reports can you generate in Freshdesk? (basic)
- How do you ensure data security in Freshdesk? (medium)
- Can you explain the difference between tickets and contacts in Freshdesk? (basic)
- How would you troubleshoot common issues in Freshdesk? (medium)
- How do you manage a team using Freshdesk? (medium)
- How do you handle escalations in Freshdesk? (medium)
- What are the advantages of using Freshdesk over other customer support tools? (medium)
- Can you provide an example of a successful Freshdesk implementation you have worked on? (advanced)
- How do you stay updated on the latest features and updates in Freshdesk? (basic)
- How do you handle multiple tickets simultaneously in Freshdesk? (medium)
- Can you explain the difference between Freshdesk and Freshservice? (basic)
- How would you train new team members on using Freshdesk? (medium)
- How do you ensure consistency in customer support using Freshdesk? (medium)
- What are the best practices for setting up Freshdesk automations? (medium)
- How do you handle a high volume of tickets in Freshdesk? (medium)
- Can you provide an example of a challenging situation you faced while using Freshdesk and how you resolved it? (advanced)
Closing Remark
As you explore opportunities in Freshdesk roles in India, make sure to prepare thoroughly for interviews and showcase your skills and experience confidently. With the right preparation, you can land a rewarding career in the field of customer support using Freshdesk. Good luck!
