1319 Freshdesk Jobs - Page 15

Job Description: 1、The person will be responsible for online telephonic support to customer technical queries received from Australian market customers. 2、Timely updates on customer complaints via the ticketing tool (Freshdesk) or any other system (whatapp) whichever management advice to use. 3、Profession English speaking communication, person should have good knowledge on Electrical and Electronic or power electronics, solar inverters product. 4、should able to conduct periodic product training for customer and in-house engineers time to time. Desired Qualities & Qualification: - Good knowledge of power electronics, solar inverters, PV module fundamentals, and solar power plants. - Qualifica...

We are looking for a Customer Success Manager (CSM) to build trusted relationships with our clients, drive product adoption, and ensure long-term customer satisfaction. As the voice of the customer, you will partner with cross-functional teams to deliver measurable outcomes that maximize retention, growth, and advocacy. Key Responsibilities Act as the primary point of contact for assigned customers, ensuring a seamless post-sales experience. Drive onboarding, training, and product adoption to help customers achieve their business goals. Monitor customer health, usage, and satisfaction; proactively address challenges to prevent churn. Partner with sales and account management teams to identif...

Key Responsibilities Customer Experience Strategy & Execution • Build and scale the end-to-end customer experience journey across all touchpoints (voice, chat, email, social, etc.). • Define KPIs and implement systems to track CSAT, NPS, FRT, TAT, and resolution rates. • Develop SOPs, training programs, and quality frameworks to ensure high-touch, consistent customer engagement. Customer Support Operations • Set up and manage support tools (CRMs, Helpdesks like Freshdesk, Zendesk). • Drive efficiency in ticket handling, escalation management, and root-cause analysis. • Establish internal feedback loops to continually improve the customer experience. Revenue Enablement • Design and implement ...

Tech Support - Job description – Payfin -Join our support team and be the bridge between technology and customers- Location: JP Nagar Phase 1, Bengaluru Job Type: Full-time, Work in Office Website: https://payfin.tech/#/ We are a growing fintech startup building secure and scalable digital payment solutions for businesses. Our merchants rely on us for smooth transactions, and our Tech Support team ensures they get the help they need, when they need it. You as a Tech Support Executive, will be the first line of support for our merchants and internal teams. You’ll handle queries, troubleshoot issues, and ensure quick resolution to keep our payment systems running smoothly. If you’re someone wh...

About AiSensy AiSensy is a WhatsApp-based Marketing & Engagement platform built on Official WhatsApp Business APIs . We empower 100,000+ businesses and 7,000+ partners including ISVs, resellers, and affiliatesto scale their engagement and revenue through advanced automation and communication solutions. Recognized as Meta&aposs Emerging Partner of the Year 2023 and CTWA Partner of the Year 2024 , AiSensy is one of India&aposs fastest-growing B2B SaaS startups . 100,000+ Businesses Onboarded : Trusted by businesses across India and beyond. ?4000+ Crores Revenue Driven : Enabling real results through WhatsApp-led engagement over the last 3.5+ years. About the Role Partner Support Executive We a...

As a Software Engineer - Voice/ chat / email Support at Incedo, you will be responsible for providing customer support to clients through various channels such as voice, chat, and email. Your duties will include handling customer inquiries and complaints, providing technical support, resolving issues in a timely and efficient manner, maintaining customer satisfaction, and adhering to service level agreements. Roles & Responsibilities: Provide support to customers through various channels such as phone, email, and chat. Resolve customer issues and escalate issues to the appropriate teams when necessary. Maintain accurate records of customer interactions and issues. Familiarity with customer s...

Role Description : As a Software Engineer - Voice/ chat / email Support at Incedo, you will be responsible for providing customer support to clients through various channels such as voice, chat, and email. Your duties will include handling customer inquiries and complaints, providing technical support, resolving issues in a timely and efficient manner, maintaining customer satisfaction, and adhering to service level agreements. Roles & Responsibilities: Provide support to customers through various channels such as phone, email, and chat. Resolve customer issues and escalate issues to the appropriate teams when necessary. Maintain accurate records of customer interactions and issues. Familiar...

Position : Senior Manager / Lead – Customer Support Work Experience – 5 Years. Location – Delhi Industry – D2C, fintech, SaaS, or consumer internet companies, Startup AI Key Responsibilities :- Customer Experience Strategy & Execution Build and scale the end-to-end customer experience journey across all touchpoints (voice, chat, email, social, etc.). Define KPIs and implement systems to track CSAT, NPS, FRT, TAT, and resolution rates. Develop SOPs, training programs, and quality frameworks to ensure high-touch, consistent customer engagement. Customer Support Operations Set up and manage support tools (CRMs, Helpdesks like Freshdesk, Zendesk). Drive efficiency in ticket handling, escalation ...

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies–– that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation),...

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies–– that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation),...

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our pe...

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our pe...

Location: OnSite Company: EaseToLearn Job Type: Full-Time Salary- Upto 25K About the Company: EaseToLearn is a fast-growing EdTech platform delivering innovative solutions to institutions, coaching centers, and enterprises. We’re on a mission to make learning personalized, efficient, and impactful. As part of our growth, we’re hiring a Customer Support Executive – B2B to manage and support our institutional clients and partners. Role Overview: You will be responsible for providing prompt, professional, and solution-oriented support to our B2B clients. You’ll act as a bridge between internal teams and client institutions to ensure smooth platform usage, training, and satisfaction. Key Respons...

Location: On-Site Company: EaseToLearn Job Type: Full-Time About the Company: EaseToLearn is a fast-growing EdTech platform delivering innovative solutions to institutions, coaching centers, and enterprises. We’re on a mission to make learning personalized, efficient, and impactful. As part of our growth, we’re hiring a Customer Support Executive – B2B to manage and support our institutional clients and partners. Role Overview: You will be responsible for providing prompt, professional, and solution-oriented support to our B2B clients. You’ll act as a bridge between internal teams and client institutions to ensure smooth platform usage, training, and satisfaction. Key Responsibilities: Serve...

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation)...

Position : Senior Manager / Lead – Customer Support Work Experience – 5 Years. Location – Delhi Industry – D2C, fintech, SaaS, or consumer internet companies, Startup AI Key Responsibilities :- Customer Experience Strategy & Execution Build and scale the end-to-end customer experience journey across all touchpoints (voice, chat, email, social, etc.). Define KPIs and implement systems to track CSAT, NPS, FRT, TAT, and resolution rates. Develop SOPs, training programs, and quality frameworks to ensure high-touch, consistent customer engagement. Customer Support Operations Set up and manage support tools (CRMs, Helpdesks like Freshdesk, Zendesk). Drive efficiency in ticket handling, escalation ...

Key Responsibilities: Respond to customer queries, complaints, and service requests via email within defined TAT & quality SLAs Investigate and resolve issues while adhering to regulatory and company guidelines Draft clear, professional, and empathetic responses aligned with brand tone Escalate unresolved or complex queries to relevant internal stakeholders Maintain detailed case logs, follow-up trackers, and closure documentation Identify recurring issues and flag them to supervisors for resolution Ensure full compliance with RBI, TRAI, or other relevant regulatory frameworks (as applicable) Support internal audit requests by providing email logs and response samples Participate in periodic...

Customer Support Executive (Fintech SaaS — Credit Risk) About the role We’re looking for a Customer Support Executive who has worked in a software product company (preferably fintech) and can support enterprise banking users—primarily Credit Risk teams. You’ll be the first line of ownership for customer issues, combining strong domain understanding in credit risk with hands-on troubleshooting to keep our users successful. What you’ll do Own L1/L2 support: Triage, reproduce, and resolve tickets via email/online conference/phone; escalate to Product/Engineering with crisp context and logs. Be the product & domain expert: Understand the product features and guide users on best practices. Invest...

About Us:Head Digital Works (HDW) is a pioneering force in Indian online skill gaming, evolving from a 2006 garage startup to a market leader with over 80 million users and powerhouse brands like A23 Rummy, A23 Poker, and Adda52. Over nearly two decades, we've helped shape India’s real money gaming landscape with innovation, responsible gaming practices, and exceptional user experiences. With a strong focus on sustainable growth and trust-driven relationships, we continue to invest in technology and talent to build immersive gaming ecosystems — and drive the future of digital entertainment in India. About the Role:We’re expanding our customer experience operations and looking for someone to ...

Technical Implementation Specialist / Solution Engineer Location : Gurgaon (Hybrid/On-site) Timings : 06 PM to 03 AM (US Shift) Experience : 2–5 years Department : Product Implementation & Support About Spyne: At Spyne, we are transforming how cars are marketed and sold with cutting-edge Generative AI. What started as a bold idea—using AI-powered visuals to help auto dealers sell faster online—has now evolved into a full-fledged, AI-first automotive retail ecosystem. Backed by $16M in Series A funding from Accel, Vertex Ventures, and other top investors, we’re scaling at breakneck speed: Launched industry-first AI-powered Image, Video & 360° solutions for Automotive dealers Launching Gen AI ...

Key Responsibilities Manage end-to-end billing and accounts receivable operations Ensure timely and accurate collections from B2B/enterprise clients Handle customer invoicing, payment follow-ups , and account reconciliations Communicate with internal stakeholders and clients to resolve disputes and billing issues Prepare and maintain AR aging reports , dashboards, and collection summaries Coordinate with global teams to align receivables processes and timelines Ensure all entries and reconciliations are updated in the accounting system Support internal audits by providing relevant AR documentation Mandatory Requirements Minimum 6 years of experience in billing and receivables Strong collecti...

About Us HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microserv...

About AiSensy AiSensy is a WhatsApp-based Marketing & Engagement platform built on Official WhatsApp Business APIs . We empower 100,000+ businesses and 7,000+ partners —including ISVs, resellers, and affiliates—to scale their engagement and revenue through advanced automation and communication solutions. Recognized as Meta's Emerging Partner of the Year 2023 and CTWA Partner of the Year 2024 , AiSensy is one of India's fastest-growing B2B SaaS startups . 100,000+ Businesses Onboarded : Trusted by businesses across India and beyond. ₹4000+ Crores Revenue Driven : Enabling real results through WhatsApp-led engagement over the last 3.5+ years. About the Role – Partner Support Executive We are l...

About AiSensy AiSensy is a WhatsApp-based Marketing & Engagement platform powering revenue growth for over 100,000+ businesses , including Adani, PhysicsWallah, Delhi Transport Corporation, Vivo, Wipro, Yakult, and India Today Group . We enable brands to drive 25–80% of their total revenue via WhatsApp by automating marketing, sales, and support workflows. With ₹400 Cr+ in WhatsApp-powered engagement annually , AiSensy is redefining how businesses connect with customers. We are a mission-driven, growth-stage startup backed by Marsshot.vc, Bluelotus.vc , and 50+ angel investors . Role Overview We're looking for a Senior Manager – Customer Support to lead, scale, and optimize AiSensy's support...

Job Description – Customer Service Executive Position: Customer Service Executive Location: Pune, Maharashtra Experience Required: 2–4 Years Employment Type: Full-time About the Role We are seeking a Customer Service Executive with proven experience in handling international voice processes, CRM tools, and SLA-driven environments . The role involves managing customer interactions via calls, emails, and live chat , ensuring timely resolution, and enhancing customer satisfaction. The ideal candidate should be proactive, detail-oriented, and skilled in issue resolution, upselling, and data analysis . Key Responsibilities Manage customer queries, complaints, and escalations via calls, emails, an...