1926 Freshdesk Jobs - Page 13

Role & Responsibilities: KRA Handling Inbound Support tickets and solving the queries to the User’s satisfaction Handling Inbound Support Chats and solving the queries to the User’s satisfaction Reporting bugs/issues flagged by the Users to the Product team Following defined SLAs for Customer Support KPI Average First Response time on support tickets Average resolution time Rating provided by the Users High Customer Satisfaction Score High NPS Score Key Skills Required: Good Communication skills Video creation skills, good to have Knowledge of Excel, Support tools like Freshdesk etc good to have Why GoComet? GoComet is a dynamic SaaS start-up that provides AI-powered transportation visibilit...

About Bounty Box Bounty Box connects communities with fresh, locally sourced produce—delivered straight from farmers to your doorstep. We are on a mission to make healthy eating affordable, sustainable, and accessible, while supporting local growers and reducing food waste. Role Overview We are looking for a Customer Support Representative who will serve as the voice of Bounty Box across our support channels—chat, phone, and email. The ideal candidate will have excellent communication skills, empathy, and a customer-first mindset, ensuring every interaction reflects our brand’s values of care, freshness, and community. Key Responsibilities Handle incoming customer inquiries via live chat, ph...

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. Freshworks tra...

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. Freshworks tra...

Job Purpose The position is responsible for managing manuscript submissions and transfers within Sage Track and Sage Path systems, ensuring compliance with submission criteria, accurate data transfer, and timely communication with authors and editors. The role supports the smooth processing of manuscripts across designated journals, maintaining efficiency, accuracy, and professional correspondence throughout the peer review workflow. Key Responsibilities Review manuscripts submitted through Sage Track to ensure compliance with submission criteria. Invite and assign editors to appropriate journals based on author preferences or recommendations from AMEs. Track authors who have not submitted t...

Job Code: SIL-66731 | Sigma Infosolutions Limited Ahmedabad, Gujarat, India 1 position Expires on 30/10/2025 Required Experience 4 - 8 Years Skills Manual, Postman, API Testing View full description QA Engineer Location: Ahmedabad Experience: 4–8 years Job Overview: We are looking for a detail-oriented and proactive QA Engineer to join our night shift operations team. The ideal candidate will be responsible for ensuring the quality and reliability of our systems, including customer support tools (Freshdesk), search and analytics platforms (OpenSearch), and databases (MongoDB and Dgraph). This role requires hands-on experience in functional, regression, and API testing, as well as a basic und...

About Us Jar is India’s leading Daily Saving app that helps people build strong saving habits—one small step at a time. Our goal is to make saving simple, rewarding, and truly life-changing. Founded in 2021 by Misbah Ashraf and Nishchay AG, Jar is a Bengaluru-based startup with one simple belief: saving a little every day in 24K Digital Gold can truly transform your future. Today, 20 million+ Indians trust Jar as their saving partner. With flexible saving options—Daily, Weekly, Monthly, and Instant Saving—we have made it easy for everyone to save in their own way and withdraw anytime. We are one of the leaders in UPI autopay transactions, crossing more than 1 million transactions per day. In...

Customer Success Executive : 0 - 3 yrs The Zell Story Transforming careers through affordable, accessible training and top-notch education in partnership with industry experts, Zell Education is dedicated to empowering individuals for professional success. At our workplace, dedication meets quirkiness fostering innovation and collaboration. With a serious approach to work and a commitment to enjoyment, we offer a close-knit, family-like atmosphere. Join us for a fulfilling work-life balance where your ideas and uniqueness are celebrated, making each day an exciting adventure. For more information about Zell, please visit: https://www.zelleducation.com/why-zell/ Come join us if you are passio...

Experience:3-5 Years Location: Bangalore Work Mode: Hybrid Job Type: Fulltime About The Role We are seeking a Product Support Lead to establish and manage our product support function. This is a mid-level, hands-on role for someone with strong operational support experience, who can handle client-facing issues while building the foundation for a scalable support team. Initially an individual contributor role, the Product Support Lead will grow into managing a small team (2–4 support engineers/agents). The role requires ensuring timely issue resolution, meeting SLAs, and delivering exceptional customer experience through structured processes and clear communication. Responsibilities Operation...

POSITION TITLE : Executive /Sr. Executive -GBS Admin dynamics REPORTING TO: Manager-OPERATIONS LOCATION: Noida We are looking for an Admin dynamics executive to handle the invoices and Billing on D365. Work on the Amadeus Queues and Freshdesk, The successful applicant will possess strong understanding of Billing and Invoicing activities or Travel background with good knowledge of GDS Refunds, your work will play a major role in maximizing the customer experience related to Invoicing and refunds. You should have experience interacting and working with customers, maintaining the TAT. You should also have excellent organizational skills and be able to handle time-sensitive tasks. Responsibiliti...

Job Title International Technical Support Engineer (SaaS) Job Summary You will provide technical support for a cloud-based SaaS product to users/customers across multiple countries/time zones. Your primary goal is to ensure high availability, smooth user experience, fast resolution of issues, and maintaining strong customer satisfaction. You’ll work closely with product, development, and customer success teams to improve product quality and user experience. Key Responsibilities Respond to and resolve technical issues reported by international customers via email, chat, phone, or ticketing system. Troubleshoot problems related to software, networking, API integrations, permissions/authenticat...

About Us HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network...

About Ticmint: At Ticmint, we’re redefining how businesses manage and engage with their events through cutting-edge tech solutions. Our innovative team is dedicated to streamlining event management for companies across industries, equipping them with tools to enhance efficiency and scale. We are committed to fostering a diverse and creative workplace where employees are encouraged to challenge the status quo and collaborate in a supportive environment. As we grow, we are looking for talented and ambitious individuals who share our vision of transforming the future of ticketing. Join us on this exciting journey to shape the future of event tech and make a lasting, positive impact! Job Title: ...

Location: Remote / Work From Home Employment Type: Full-time We are seeking a dedicated and empathetic Customer Service Representative to join our remote team. The ideal candidate will have excellent communication skills, a customer-first mindset, and the ability to resolve inquiries efficiently while maintaining a professional and friendly attitude. 🔹 Key Responsibilities Handle customer inquiries via email, chat, and phone in a timely and professional manner. Provide accurate information regarding products, services, and company policies. Resolve customer issues efficiently while ensuring a positive customer experience. Document interactions and maintain detailed customer records. Collabor...

Position : Technical Support Executive Examination Coordination Location: Greater Noida (Work from Office) Experience: 4 to 5 Years Working Days: Monday to Saturday (1st & 3rd Saturday Off) Shift Timing: 9-hour shift between 11:00 AM to 12:00 AM About the Role: We are seeking a dedicated and tech-savvy Technical Support Executive to join our Examination Coordination team. This role involves ensuring seamless execution of online examinations by resolving real-time technical issues and providing prompt support via tickets, emails, and chat. Key Responsibilities Monitor and manage real-time technical issues reported during online exams via Freshdesk or similar ticketing tools. Respond promptly ...

Customer Support Specialist 📍 Location: Lucknow Company name: InLighnX Global 🕓 Employment Type: Full-time Are you passionate about helping people and creating exceptional customer experiences? We’re looking for a Customer Support Executive to join our growing team! 🚀 💼 About the Role As a Customer Support Executive, you’ll be the first point of contact for our customers — providing friendly, efficient, and solution-oriented assistance across multiple channels (email, chat, phone, or social media). You’ll collaborate closely with our operations, product, and sales teams to ensure every customer feels heard, valued, and delighted. 🎯 Key Responsibilities Respond promptly to customer inquiries ...

We’re Hiring: Customer Support Team Lead (B2C) Are you passionate about delivering outstanding customer experiences and leading high-performing teams? We’re looking for a Customer Support Team Lead (B2C) to oversee our consumer support operations — ensuring fast, empathetic, and effective service across all touchpoints. In this role, you’ll combine leadership, operational excellence, and a customer-first mindset to drive satisfaction and loyalty among our users. 🔹 Key Responsibilities Lead and motivate a team of customer support representatives handling B2C interactions across chat, email, and phone. Ensure timely resolution of customer issues while maintaining high CSAT and NPS scores . Man...

Empower Growth as Our Next Customer Service Training Specialist Are you passionate about helping others succeed? At TalentPop , we are looking for a Customer Service Training Specialist who will play a vital role in equipping our agents and candidates with the skills and confidence they need to thrive. If you excel at creating engaging learning experiences and delivering impactful training sessions, this senior role is for you. What You’ll Bring To The Table 3–5 years of BPO experience in the Customer Service industry 1–2 years of experience as a Customer Service Trainer 1–2 years of Virtual Assistant experience (preferred) Experience with eCommerce platforms and tools such as Gorgias, Shopi...

Designation: Associate Engineer (Lending Applications) Location: Chennai Experience: 1-2 years About the Role: We seek a motivated executive to join our team and provide technical and functional support for our Lending Management Systems (LMS), Loan Origination Systems (LOS), and Buy Now Pay Later (BNPL) applications. The ideal candidate will have practical experience in supporting lending platforms, resolving user issues, and ensuring smooth daily operations. Key Responsibilities: Provide Level 1 and Level 2 support for LMS, LOS, and BNPL applications. Manage alerting, on-call duties, troubleshooting, emergency and incident response, and postmortem analysis. Serve as a liaison between custo...

Job Description . Respond to inbound/outbound calls, emails, and support tickets from US customers. . Troubleshoot software, hardware, connectivity, and access-related technical issues. . Accurately log interactions, diagnostics, and resolutions in the helpdesk system. . Escalate unresolved or complex issues to higher-level support teams. . Ensure timely resolution of issues in compliance with SLAs and deliver a customer-first experience. . Handle user onboarding tasks such as account setup and password resets. . Collaborate with US-based teams, adjusting to EST/PST time zone requirements. . Take full ownership of help requests from receipt to resolution with professional communication. . Pr...

Position: Freshworks System Administrator Reports To: Manager, Revenue Operations Location : India Schedule: 11:30am - 8:30pm IST About Us HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion mes...

Experience: 1-2 years Location: Ahmedabad Requirements 2+ years of experience in customer support, preferably for international clients Excellent spoken and written English communication skills Proven ability to handle US, UK, and European customers with professionalism and cultural awareness Experience using CRM tools such as Zendesk, Freshdesk, or HubSpot Strong interpersonal skills and a problem-solving mindset Ability to manage and resolve queries via email, chat, and phone Basic understanding of software/SaaS platforms and related technical terminology Bachelor's degree in any discipline NICE TO HAVE Prior experience working night shifts or overlapping with US/UK/European time zones Fam...

Multiple Positions • Remote • Full-Time Company : GoZupees (Project Atlas – Agentic AI) Location : Remote (Preference: Gurgaon / NCR) About GoZupees GoZupees builds AI Agents for small businesses in the UK, helping them automate conversations, capture leads, and deliver human-like customer support. Role Overview We’re hiring Support Operations Specialists to manage email and chat support for UK-based clients. You’ll ensure timely, accurate, and empathetic responses while maintaining ticket hygiene and following escalation protocols. Key Responsibilities • Respond to customer queries via email and chat within SLAs. • Log, categorize, and close tickets with accuracy and clarity. • Troubleshoot...

Job Summary We are looking for a skilled and motivated Tech Support Team Lead to manage and guide our technical support team. Responsibilities This role will be responsible for overseeing the day-to-day operations of the support desk, ensuring prompt resolution of customer issues related to access control systems, and driving continuous improvement in customer satisfaction and service Responsibilities : Lead and manage a team of technical support engineers handling Level 1 & 2 support. Provide technical guidance on access control hardware (controllers, readers, door locks) and software (management platforms, mobile apps, etc. Supervise ticket management, ensure SLA compliance, and optimize r...

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate ...