1319 Freshdesk Jobs - Page 13

Job Title: Support Head – Application Support & Maintenance Location : Jaipur Experience : 12–18 years Department : Service Delivery & Support Employment Type : Full-Time Position Summary We are seeking a dynamic and technically proficient Support Head to lead our Application Support & Maintenance function. The ideal candidate will take full ownership of the support ecosystem across multiple projects and clients, ensuring industry-best practices in L1, L2, and L3 support, strong process discipline, automation, proactive monitoring, SLA adherence, and consistent client satisfaction. The role demands hands-on experience across the application stack (frontend, backend, cloud, DevOps) and a demo...

Job Overview: We are looking for a soft-spoken, courteous, and customer-focused professional to join our team as a CRM Executive – Post-Sales Support. The ideal candidate will be responsible for engaging with customers/buyers, ensuring a smooth post-sales experience, resolving queries with empathy, and maintaining long-term relationships through clear and calm communication. Key Responsibilities: Customer Relationship Management: Build and maintain long-term relationships with customers. Act as the primary point of contact for client communications and escalations. Regularly check in with customers to ensure satisfaction and identify improvement opportunities. Maintain a detailed customer da...

Job Title: Chat & Email Support Executive Experience Required: 1–3 years Location: Indore Employment Type: Full-Time Job Summary: We are seeking a customer-centric and detail-oriented Chat & Email Support Executive to join our support team. The ideal candidate will have 1–3 years of experience in handling customer queries via live chat and email, preferably in a fast-paced Direct-to-Consumer (D2C) environment. You will play a key role in ensuring a smooth and satisfying customer experience, acting as the first point of contact for product-related questions, order issues, and support requests. Key Responsibilities: Provide timely and professional customer support via live chat and email chann...

About GoKwik GoKwik is a growth operating system designed to power D2C and eCommerce brands from checkout optimization and reducing return-to-origin (RTO), to payments, retention, and post-purchase engagement. Today, GoKwik enables over 12,000 merchants worldwide, processes around $2 billion in GMV, and is strengthening its AI-powered infrastructure. Backed by RTP Global, Z47, Peak XV, and Think Investments and bolstered by a $13 million growth round in June 2025 (total funding: $68 million) GoKwik is scaling aggressively across India, the UK, Europe, and the US. Why This Role Matters We're looking for a Solution Support manager to strengthen our Merchant Success team – someone who can strad...

🔸 About Company Intellipaat is a leading online training and certification provider, offering comprehensive courses in various domains, including Data Science, Cloud Computing, AI, and more. We are committed to providing high-quality educational content and empowering learners worldwide to achieve their career objectives. We have more than 10 million learners from 150+ countries learning on our platform. We collaborate with the world's top universities, such as MIT and IITs, to create courses that enhance employability for working professionals and fresh graduates. 🏆Recognized by Economic Times as the most preferred edtech company, Intellipaat has experienced 10X growth in the past year. Joi...

Customer Support L1 (Night Shift) Position Overview: We are seeking a highly motivated and customer-focused Customer Support L1 professional to join our team. The ideal candidate will be the first point of contact for clients, providing technical and non-technical support, troubleshooting issues, and ensuring an exceptional client experience. This role requires excellent communication skills, a strong problem-solving mindset, and a client first mindset. Shift Timing: This is a night shift position: 7:00 PM – 4:00 AM IST . Candidates must be open to working in this schedule. Responsibilities: Act as the first line of support for client queries and concerns over calls & email. Provide prompt a...

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our pe...

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our pe...

We’re looking for a Technical Support Engineer who can be the first line of defense for our customers—solving issues, answering queries, and ensuring every interaction builds trust. In a growing startup, this role goes beyond just ticket resolution: you’ll be a voice of the customer, collaborating with product and engineering teams to improve our offerings and deliver a world-class experience. What You’ll Do Respond to customer queries via email, chat, or calls with accuracy and empathy. Troubleshoot technical issues, guide customers through product features, and resolve problems efficiently. Escalate complex issues to engineering/product teams while maintaining ownership until closure. Main...

As the Operations Manager for Customer Support at UnifyCX, you will play a crucial role in overseeing the day-to-day operations to ensure top-quality service delivery. Your responsibilities will include managing and mentoring customer support teams, monitoring performance metrics, optimizing processes, and enhancing customer satisfaction levels. You will lead and guide the customer support teams to meet or exceed SLA targets, maintaining optimal workload distribution across shifts. Additionally, you will oversee escalation processes and ensure timely resolution of complex customer issues. Setting and tracking KPIs for productivity, quality, and customer satisfaction will be a key aspect of y...

Job Summary We are seeking an experienced and customer-focused Customer Service Manager to lead our support team, enhance customer satisfaction, and ensure service excellence. The role involves managing day-to-day customer service operations, resolving escalated issues, and driving continuous improvements to deliver an outstanding customer experience. Lead and manage the customer service team, including training, coaching, and performance monitoring. Develop and implement customer service policies, procedures, and standards. Handle escalated customer inquiries and complaints, ensuring prompt and effective resolution. Monitor and analyze key performance metrics (CSAT, NPS, response time, reso...

We are looking for a motivated and results-driven Inside Sales Executive to join our team. In this role, you will be responsible for making outbound calls (and/or handling inbound inquiries), engaging with potential customers or clients, and helping us build strong relationships and generate qualified leads or sales. As a Inside Sales Executive, you will interact directly with leads or customers over the phone. Your primary focus will be to promote products/services, generate appointments or leads, or assist with customer queries, depending on the campaign or department you support. Key Responsibilities: Make outbound calls to potential customers to generate leads or sales. Answer inbound ca...

Job Description - Customer Support Manager Location: Karumathampatti, Coimbatore Reporting To: Founder / Head of Operations About Qikink Qikink is India’s leading print-on-demand and dropshipping platform. We empower creators, entrepreneurs, and brands to launch and scale their e-commerce businesses with zero inventory risk. With in-house manufacturing, automated fulfillment, and seamless integrations, Qikink is redefining how merchandise is created and delivered. Role Overview We are looking for a Customer Support Manager to lead and optimize Qikink’s support operations. The ideal candidate will be responsible for building a high-performing team, creating SOPs, and ensuring world-class cust...

Customer Support Executive Location: Noida Department: Customer Support / Technical Services Apply: hr@oakter.com | pooja@oakter.com Are you tech-savvy with hands-on experience in Smart Energy Meters and Air Conditioning Products ? Join Oakter as a Customer Support Executive and be part of our growing technical services team! Key Responsibilities Troubleshoot & resolve issues related to: Smart Energy Meters (AMI/AMR, Single & Three Phase) Air Conditioning Systems (Split, VRF, Commercial) Log and manage tickets via CRM tools (Freshdesk, Zoho, etc.) Maintain documentation, FAQs, and technical guides Coordinate with engineering, product, and field teams Ensure customer satisfaction through time...

Job Title: Customer Support Executive Location: Hyderabad (On-site) Type: Full-Time About Nobero Nobero is a Hyderabad-based D2C athleisure brand redefining everyday fashion for Gen-Z and Millennials. Born in 2014 as My Dream Store and now proudly part of Aditya Birla’s TMRW House of Brands, Nobero blends global trends with Indian fits—offering stylish, minimal, and ultra-comfortable clothing for travel, concerts, lounging, and life on the go. From oversized tees to travel joggers, we deliver drop-based collections every fortnight with a strong sustainability-first, made-to-order approach. We’re building a community of fashion-forward, comfort-obsessed individuals who believe that style does...

Company Description Nutriburst India is revolutionizing wellness with clean, science-backed supplements that are both effective and enjoyable. Our veg, non-habit-forming, gummy-based multivitamin and skin and Health supplements make wellness simple and delightful. After making a mark in the UK, Nutriburst India is now set to elevate the standards of modern supplementation in India. Our mission is to make wellness approachable and trustworthy with research-supported, easy-to-integrate products. Role Description 📍 Location: Gurgaon (Work from Office, 5 Days a Week) 🕒 Experience: 1–3 years in handling D2C or eCommerce brand support 🎯 What you’ll do: 1. Be the first point of contact for all cust...

We are Bright: Bright is a consumer fintech that helps Americans get out of debt, with the power of data science and machine learning. It is a mobile app that combines all the tools and tech needed to manage and get rid of debt. Bright’s tools include credit score building, automated debt paydown plans, financial planning, budget planning tools, and refinance loans. It works with credit cards, student loans and car loans. Bright has had 6x growth in the last year, with 300,000 users, and more than 100,000 ratings and reviews. Bright is backed by three major venture capital funds (Sequoia, Falcon Edge and Hummingbird) and with top angel investors from the US, UK and India, Bright has raised +...

Our story: marketfeed. (YC S21) marketfeed is a Y Combinator–funded, seed-stage fintech founded in 2020 by Sharique Samsudheen and Sooraj E . Our automated trading platform helps everyday investors grow wealth through sophisticated yet intuitive strategies. Today we serve 1.5 million+ followers, 400k app users, and manage ₹250 crore+ in traded volume—while compounding 20%+ MoM growth with a team of 50+ passionate builders. Our next chapter: scaling from weekly positional trades into intraday systems so users capture even more market edge. 🕵 Who are we looking for? We are looking for a Support Agent who excels at providing exceptional customer service and possesses basic to moderate knowledge...

Who we are : Money. A subject that’s always on our mind. We go through a rollercoaster of emotions when it comes to money. That’s why at Jupiter, our mission is to enable people to improve their relationship with money. We are a financial services platform that leverages technology to offer our customers seamless and user-friendly products related to banking, loans, and investments. So whether it’s a savings account, credit cards, investment and payments, it's all on Jupiter. We also help users cut through the banking jargons, offer smart insights based on spending and provide users with a range of new age features to enable and make sense of their finances. Our journey so far: Jupiter was f...

Role Overview We are looking for a Program Manager who can run complex, large-scale programs end-to-end. The role requires balancing operational excellence with stakeholder management, building repeatable processes, and ensuring smooth delivery across multiple cohorts and partners. Responsibilities Program Delivery & Operations Manage a portfolio of academic/learning programs from launch to completion. Oversee scheduling, faculty coordination, content delivery, and learner engagement across 50–100+ cohorts. Ensure seamless execution of live classes, assessments, and certification processes. Learner Experience & Escalation Management Monitor learner journey from enrollment to completion. Set ...

Job Description - Customer Support Manager Location: Karumathampatti, Coimbatore Reporting To: Founder / Head of Operations About Qikink Qikink is India’s leading print-on-demand and dropshipping platform. We empower creators, entrepreneurs, and brands to launch and scale their e-commerce businesses with zero inventory risk. With in-house manufacturing, automated fulfillment, and seamless integrations, Qikink is redefining how merchandise is created and delivered. Role Overview We are looking for a Customer Support Manager to lead and optimize Qikink’s support operations. The ideal candidate will be responsible for building a high-performing team, creating SOPs, and ensuring world-class cust...

Position Overview We are seeking an experienced Team Lead - Customer Support to join our dynamic team in a cloud-based messaging platform company. The ideal candidate will have a strong background in customer support management, with hands-on experience in leading teams, driving performance, and ensuring high service standards. This role involves managing a team of support agents, enhancing performance, coaching, and ensuring customer satisfaction at all levels. Experience with Salesforce and Zoho CRM platforms is essential for support workflow management and operational efficiency. The ideal candidate should also have experience handling US clients and providing B2B support in a cloud-based...

Key Responsibilities Respond to customer queries via phone, email, chat, and social media platforms Resolve customer complaints and issues promptly and professionally Guide customers on product specifications, usage, and compatibility Process returns, exchanges, and warranty-related queries Coordinate with logistics and technical teams to ensure timely issue resolution Maintain records of customer interactions and feedback using CRM tools Provide post-sales support and follow up on unresolved cases Escalate unresolved issues to higher levels when necessary Identify opportunities to improve processes based on customer feedback Required Skills and Qualifications Prior experience in e-commerce ...

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Client Support Tier 2 - Sr Professional I We are seeking a motivated and hands-on Team Leader / TeamManager to lead a small but high-performing team responsible for managing ...

Job Req ID: 47818 Location: Mumbai, IN Function: Other About: Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready w...