Title: Technical Customer Support Engineer Location: Chandigarh, India Experience Required: 3–5 Years Shift Timing: Flexible to work in US and Europe shifts About the Role We are looking for a technically strong and customer-obsessed Technical Customer Support Engineer to join our growing team. You will be the first line of defense for our customers — resolving technical issues, guiding them through best practices, and ensuring a smooth, reliable experience with our platform. This role is ideal for someone who enjoys diving deep into technical challenges and thrives in a fast-paced, collaborative environment. Key Responsibilities Technical Support: Provide timely and professional support to customers via chat, email, and video calls. Troubleshooting: Diagnose and resolve infrastructure, deployment (Docker, Kubernetes), networking, API, authentication, and integration-related issues. Product Expertise: Become a product expert by deeply understanding our deployment architecture and various customer use cases. Issue Triage: Partner with engineering teams to escalate complex bugs or product limitations, ensuring accurate prioritization and timely resolutions. Documentation: Create and maintain detailed support documents, technical FAQs, internal knowledge bases, and customer-facing playbooks. Customer Enablement: Assist customers with onboarding, implementation guidance, and architectural best practices to ensure long-term success. Feedback Loop: Gather and relay actionable feedback from customer interactions to Product and Engineering teams. Monitoring & Observability: Utilize observability tools like Grafana and Prometheus to monitor platform performance and preemptively identify customer-impacting issues. Qualifications 3–5 years of experience in technical support, DevOps, or a related customer-facing engineering role. Hands-on experience with Docker , Kubernetes , cloud infrastructure (AWS/GCP/Azure), and REST APIs. Strong troubleshooting skills across different layers of the stack — from network to application. Excellent written and verbal communication skills, with a customer-first attitude. Experience working with observability tools (Grafana, Prometheus, etc.). Ability to work flexible shifts aligned with US and European time zones. Bonus: Experience using support ticketing tools (e.g., Zendesk, Freshdesk) and familiarity with CI/CD pipelines. Why Join Us? Work with cutting-edge cloud and SaaS technology. Be part of a high-impact team shaping customer success. Opportunities for career growth into technical account management, product support, or engineering roles. Competitive salary Job Type: Full-time Schedule: Day shift Work Location: In person Speak with the employer +91 6284554276

Description CIMMYT is a cutting edge, non-profit, international organization dedicated to solving tomorrow's problems today. It is entrusted with fostering improved quantity, quality, and dependability of production systems and basic cereals such as maize, wheat, triticale, sorghum, millets, and associated crops through applied agricultural science, particularly in the Global South, through building strong partnerships. This combination enhances the livelihood trajectories and resilience of millions of resource-poor farmers, while working towards a more productive, inclusive, and resilient agrifood system within planetary boundaries. For more information, visit cimmyt.org. CIMMYT is seeking a highly motivated Enterprise Systems Support Analyst to provide frontline user support for enterprise systems across country offices in Asia. This role is pivotal in ensuring effective adoption and usage of core platforms such as Microsoft Dynamics 365 (D365), Icertis Contract Management, and other corporate applications. As the first point of contact for user support requests, you will work closely with Business Analysts and IT staff to resolve issues, guide users through processes, and ensure timely and accurate issue resolution. You will be trained extensively on key systems and will support staff across departments including Finance, HR, Business services, Legal and other programs as needed. This position requires frequent travel to country offices mostly within the Asia region to provide onsite support, training, and collaboration with local teams. The position will be based in New Delhi. Key Responsibilities Serve as the first-level support for users encountering issues with enterprise systems (D365, Icertis, etc.) in the Asia region. Provide user guidance on business processes and technical steps for different systems/ERP modules (e.g., Finance, HR, Procurement, etc.). Log and track issues using the organization's ticketing system, escalating complex issues to second-level support or vendors as needed. Work closely with Business Analysts and system owners to understand evolving business needs and processes. Support user role assignments, permission requests, and access management in line with policies. Support the onboarding and training of new staff on enterprise systems usage. Maintain user documentation, quick reference guides, and FAQs. Monitor system performance and identify recurring issues to inform system improvements. Participate in user acceptance testing (UAT) and rollout support for system updates or new modules. Generate basic usage or performance reports to inform support strategy or improvement areas. Coordinate with other regional and HQ support staff to ensure consistent user experience and knowledge sharing. Travel frequently to country offices within the region to provide onsite system support, conduct training, or assist with system rollouts. Perform any additional tasks related to enterprise system support, as delegated by the supervisor. Requirements Education & Certifications Bachelor's degree in Information Technology, Business Information Systems, Computer Science, or a related field. Microsoft Dynamics 365 or ERP system certification(s). ITIL Foundation or equivalent service management certification is a strong advantage. Technical Skills Familiarity with ERP systems, especially Microsoft D365 Finance & Operations. Basic understanding of systems like Icertis or similar contract management tools. Ability to perform basic troubleshooting and diagnostics on user-reported issues. Understanding of key business functions (finance, procurement, HR, grants, etc.) and their processes. Experience using support ticketing systems (e.g. OTRS, Invgate, Jira, Freshdesk, ServiceNow, etc.) Soft Skills Excellent interpersonal and communication skills with a customer-service mindset. Ability to explain technical details to non-technical users clearly and patiently. Strong organizational and problem-solving abilities. Collaborative mindset with the ability to work across diverse teams and cultures. Preferred Experience 5+ years of experience in a systems support or enterprise application support role. Experience supporting end-users in a multicultural, multi-country organization. Exposure to Microsoft environments (Office 365, Teams, SharePoint). Benefits The position is for an initial fixed-term contract of 12 months, after which further employment is subject to performance and the continued availability of funds. CIMMYT offers an attractive remuneration package, with a range of benefits including health insurance. Candidates must apply online for IN25162 Enterprise Systems Support Analyst. Screening and follow-up of applications will begin on May 15th, 2025. Applications must include a CV with contact details (telephone and email address) of 3 work-related references along with the confirmation that Recruitment can contact them) and a cover letter. Incomplete applications will not be taken into consideration. Please note that only short-listed candidates will be contacted. CIMMYT is an equal opportunity employer. It fosters a multicultural work environment that values gender equality, teamwork, and respect for diversity. Women are encouraged to apply. Show more Show less

Job Title: Client Operations & Billing Manager Role & responsibilities Handle incoming client calls and provide appropriate responses or escalation. Provide basic customer support and query resolution. Create and manage support tickets. Create, assign, and monitor tasks in CRM . Prepare invoices, quotations, and payment reminders. Follow up for payments and update billing records. Coordinate with staff to track the progress of assigned tasks and tickets. Generate weekly reports on employee task/ticket performance. Key Skills Client Relationship Management CRM MS Excel Billing Collection Task Management Escalation Handling Communication Skills (English, Telugu, Hindi) Team Coordination Proactive Execution

We are looking for a dependable and detail-oriented L1 Support Executive to provide first-line support for enterprise-grade software products used in domains such as content workflows, data management, and domain-specific platforms. The ideal candidate will assist users in resolving day-to-day issues, answering product-related questions, and escalating complex problems to higher support tiers. This role is ideal for someone with strong communication and organizational skills who enjoys working across varied digital platforms and supporting users from diverse professional backgrounds. Qualifications & Skills Bachelor’s degree in Computer Science, Information Technology, or a related field. 1+ years of experience in a helpdesk, product support, or L1 technical support role. Strong verbal and written communication skills in English. Familiarity with support ticketing and service desk tools, such as: Jira Service Management / Jira Service Desk Redmine Freshdesk Zendesk Zoho Desk Ability to troubleshoot software usage issues and guide non-technical users effectively. Basic understanding of digital platforms that manage structured workflows or large datasets. Preferred: Exposure to platforms dealing with structured data, content pipelines, or industry-specific software solutions. Ability to handle support for multiple products or modules simultaneously. Experience documenting solutions and creating support articles or FAQs. Familiarity with tools such as: Confluence (for documentation) Microsoft Excel or Google Sheets File formats such as CSV, JSON, or XML Remote support tools (e.g., TeamViewer, AnyDesk) Roles & Responsibilities Serve as the first point of contact for customers encountering issues with business applications. Provide prompt and professional responses to support tickets, emails, or chat queries. Troubleshoot common user issues and guide users through application features and provide step-by-step instructions for common tasks. Document all support interactions and maintain accurate ticket records. Escalate advanced issues to L2 support or technical teams with clear context and logs. Contribute to the maintenance of internal knowledge bases and support documentation. Monitor support queues and ensure timely resolution within agreed SLAs. Collaborate with internal teams to identify recurring issues and suggest usability improvements.

We are seeking a proactive and experienced Customer Care Team Leader to oversee a team of customer service representatives and ensure outstanding service delivery. The ideal candidate will be responsible for team performance, coaching, escalation handling, and continuous improvement in service quality and customer satisfaction. Key Responsibilities:Team Leadership: Supervise and support a team of customer service representatives. Allocate tasks, set shift schedules, and manage daily team operations. Performance Management: Monitor individual and team performance against KPIs (e.g., response time, resolution rate, CSAT). Conduct regular performance reviews and provide constructive feedback. Coaching and Development: Train and mentor team members on product knowledge, communication skills, and customer service best practices. Identify skill gaps and coordinate additional training as needed. Customer Experience: Handle complex or escalated customer queries professionally. Ensure customer complaints are resolved promptly and effectively. Promote a customer-first culture within the team. Process Improvement: Identify trends in customer issues and propose solutions to improve processes. Collaborate with other departments (e.g., product, logistics, sales) to resolve cross-functional issues. Reporting and Documentation: Prepare regular reports on team performance and customer service metrics. Maintain accurate records of customer interactions and team activity. Qualifications and Skills:Proven experience (2–4 years) in a customer service role, with at least 1 year in a supervisory or team lead capacity. Strong leadership, communication, and interpersonal skills. Excellent problem-solving and conflict resolution abilities. Familiarity with CRM systems (e.g., Zendesk, Freshdesk, Salesforce). Ability to multitask and work under pressure in a fast-paced environment. Strong organizational and time-management skills. Customer-focused mindset with a passion for service excellence.

Job Title: Technical Support Team Lead / Technical Manager (VOIP Services) Location: Hyderabad (Begumpet), India Shift: US Night Shift ( 6:30PM to 3:30AM IST ) | Workweek: Mon–Fri (Weekends Off) Overview: We’re hiring a Technical Support Team Lead / Manager with strong VOIP expertise, excellent troubleshooting skills, and proven experience in Team handling and US clients handling . You'll lead a support team, resolve complex issues, and ensure high-quality service for our US-based clients. Key Responsibilities: Lead, mentor, and manage a VOIP technical support team. Handle escalations and ensure timely resolution of VOIP issues. Ensure SLAs are consistently met and exceeded. Troubleshoot and perform root cause analysis for recurring issues. Collaborate with engineering/product teams to improve services. Maintain SOPs, knowledge bases, and support documentation. Manage customer escalations, especially from US clients. Track team performance and generate reports. Oversee team training, hiring, and performance reviews. Requirements: Experience: 5–7 years in technical support (with 2–3 years in a VOIP leadership role). Proven experience in Team management and handling US clients . Strong hands-on Troubleshooting skills across VOIP and networking. Technical: VOIP : SIP, RTP, PSTN, PBX, IP Telephony Platforms: Asterisk, FreePBX , Cisco, Avaya Networking: IP, DNS, DHCP, VPNs, firewalls Linux/Unix systems, server/network management Ticketing/CRM: Zendesk, Freshdesk, JIRA Soft Skills: Excellent verbal/written communication Leadership and crisis management Analytical thinking and customer-centric approach Education: Bachelor’s in IT, Telecom, or related field (Master’s or certifications preferred) Preferred Qualifications: US shift experience Cloud VOIP (AWS, Azure) VOIP billing systems Certifications: CCNA, Network+, ITIL Apply: akhil@vitelglobal.com | 9573584606 Job Type: Full-time Pay: ₹400,000.00 - ₹1,000,000.00 per year Benefits: Health insurance Leave encashment Life insurance Provident Fund Shift: Fixed shift Night shift Work Days: Monday to Friday Ability to commute/relocate: Begumpet, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required) Experience: Technical lead: 4 years (Required) VoIP troubleshooting: 4 years (Required) FreePBX: 2 years (Required) Autoprovisioning: 2 years (Required) US Clients calls Handling: 1 year (Required) Shift availability: Night Shift (Required) Work Location: In person

Smart Data Solutions, a leading provider of data management, claim routing and workflow solutions to health plans and TPAs, is looking for passionate and driven Software Engineer, Support to join our team. What you’ll be doing? Technical Support & Issue Resolution Investigate, diagnose, and resolve support tickets related to software functionality, system integrations, data discrepancies, production issues and performance issues. Guide users through problem-solving steps for software configuration, connectivity, and troubleshooting. Document all ticket resolutions, technical solutions, and customer interactions in the ticketing system. Manage customer accounts to ensure processes are working as expected and identify potential problems. Understand and follow Smart Data Solutions’ (SDS) workflow and associated technical systems. Understand and follow all assigned customer workflows including import and export processes. Interpret customer business processes, analyze problems, and recommend programmable solutions. Apply analytical and business knowledge to solve customer specified problems adhering to SDS coding standards and policies. Customer Interaction & Communication Respond to support requests in a timely manner, ensuring first response and resolution times meet Service Level Agreements (SLAs). Provide clear, professional, and empathetic communication to customers regarding issue status and resolution steps. Educate users on best practices for using the software efficiently and securely. Gather customer feedback and collaborate with the Product team to improve software usability and stability. Collaboration & Continuous Improvement Work closely with Engineering, Implementation, and Product teams to resolve escalated issues and provide customer insights for product enhancements. Identify recurring issues and contribute to the creation of Knowledge Base (KB) articles and self-service support documentation. Participate in support team training sessions to stay updated on new product features and troubleshooting techniques. What we’re looking for? Education And Experience 2+ year experience in a Technical Support or Support Engineering role 4+ year degree in computer science or equivalent degree In-depth knowledge of Java SE & Java EE. Proficiency in working with relational databases (e.g., MySQL) Proficiency in Git and code collaboration platforms (e.g., GitHub, GitLab). Experience with cloud platforms like AWS, Google Cloud, or Azure. Proficiency in writing clean, maintainable, and efficient code. Skills And Competencies Technical Expertise: Deep knowledge of software integration, APIs, data migration, and system architecture. Proficiency in programming languages and database systems is a plus. Experience with ticketing systems (JIRA, ServiceNow, Zendesk, Freshdesk, or similar) Problem-Solving: Strong analytical skills to diagnose and resolve technical issues effectively. Communication: Excellent verbal and written communication skills for interacting with clients and internal teams. Client Focus: Commitment to understanding and fulfilling client needs and expectations. Preferred Skills Knowledge of DevOps practices and tools. Experience with security and compliance requirements in software deployment. Ability to understand process workflows, analyze, and identify improvements Ability to comprehend and follow written policies, procedures, and directions Action orientation and ability to consistently complete assigned tasks on time Why this is the company for you? Top Benefits & Perks A company culture that is authentic, innovative, and collaborative! Our most powerful strength is our people! We build impactful solutions for our customers - their success is our success! A professional development and growth-oriented workplace. Generous benefits including medical/accidental insurance and Social Security Fund contribution. A flexible environment with a competitive paid time off package; including vacation, holiday, give-back day, and a floating day. Who is Smart Data Solutions? Smart Data Solutions (SDS) is a technology leader in healthcare process automation and interoperability. As a strategic partner, SDS helps clients digitally transform their operations, delivering tangible value through reduced costs, streamlined workflows, and an improved customer experience. With data, AI, and automation at its core, SDS provides solutions in Digital Mailroom and Data Capture, Clearinghouse, Intelligent Medical Records, Prior Authorization and Claim Operations. Trusted by over 500 clients—including multiple Blue Cross Blue Shield plans, regional health plans, TPAs, providers, and healthcare partners—SDS streamlines complex front, middle, and back-office operations. Smart Data Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. 7:45 PM - 3:45 AM (NPT) Show more Show less

Job Summary: We are hiring a Product Support Executive to join our team supporting our Mutual Fund Distributor Back Office Software. This role requires a blend of financial domain knowledge (especially mutual funds and RTA operations), strong communication skills, and technical aptitude. The ideal candidate will manage client interactions, resolve support issues, coordinate deployments, and ensure client success through smooth implementations and timely responses. Key Responsibilities: • Respond to client queries via calls, emails, and ticketing system, ensuring timely and effective resolution. • Report product bugs and enhancement requests to the development team with proper documentation. • Prioritize issues based on severity, business impact, and client importance. • Maintain and update the internal “Reports” for ongoing client issues and resolutions. • Handle white-label client requests (branding updates, configurations, and functional queries). • Coordinate mobile and web-based white-label deployments by collecting all required assets and data from clients. • Manage deployments and configurations for the Mutual Fund Tracker app. • Perform unit testing and User Acceptance Testing (UAT) for new features, bug fixes, and enhancements. • Coordinate between internal teams (development, QA, audit) for Change Requests (CRs) and bug resolution. • Support client onboarding and implementation for new mutual fund distributors. • Perform data reconciliation to ensure transactional accuracy and data integrity. Required Skills & Qualifications: • 1–3 years of experience in product support or financial software support, preferably in mutual fund distribution or financial services. • Solid understanding of Mutual Fund operations (transaction types, NAVs, AUM, etc.). • Knowledge of Registrar & Transfer Agents (RTAs) like CAMS, KFintech – their role, data formats (RTA feeds), and integration methods. • Experience working with support systems such as Freshdesk, Zendesk, Jira, or similar. • Familiarity with issue resolution workflows, including ticket triage, client communication, root cause analysis, and escalation handling. • Technical aptitude: ability to understand software workflows, read logs, and test fixes before deployment. • Strong communication and interpersonal skills for client interaction and cross-functional coordination. • Basic familiarity with APIs, Excel-based data handling, and SQL is a plus. Show more Show less

Job Summary: We are seeking a proactive and experienced Customer Support Team Leader to guide, mentor, and support our customer success team. The ideal candidate will be responsible for driving customer satisfaction, improving team performance, and ensuring the team follows best-in-class support practices. Youll play a pivotal role in creating SOPs, improving KPIs, and maintaining a high standard of service excellence. How you will make an impact: Team Leadership & Supervision: - Lead, motivate, and mentor the Customer Success team to deliver exceptional service to our customers. Performance Management: - Set clear performance goals for the team and track KPIs such as retention rates, Net Promoter Score (NPS), and Customer Satisfaction Score (CSAT). Training & Development: - Plan and conduct regular training sessions, workshops, and upskilling initiatives to ensure team members remain knowledgeable and effective. Process Compliance: - Ensure adherence to customer success best practices and internal protocols across all interactions. SOP Creation & Implementation: - Develop and implement new Standard Operating Procedures (SOPs) to enhance customer support operations and ensure consistency in service delivery. We are looking for people who: - Proven experience in a customer support or customer success leadership role. - Strong understanding of customer experience metrics and tools. - Excellent communication, coaching, and conflict-resolution skills. - Ability to create and implement scalable support processes. - Strong analytical skills with a data-driven mindset. - Experience in tech-based customer support teams. - Familiarity with CRM and ticketing systems like Zendesk, Freshdesk, or Salesforce.

SUMMARY This is a customer facing role and usually first point of contact responsible for handling technical queries over phone, email, chat and ticket system. Technical Support Executive (TSE) should be having good communication and convincing skills. TSE is responsible for efficient provisioning, operation, installation/configuration and proper maintenance of systems software, applications, network and other related IT infrastructure. TSE requires to apply fix as per the knowledge base, execute runbooks. KEY RESPONSIBILITIES Provide front line technical support for customers on hosted and managed services and escalate critical issues to Tier II support Establish and maintain contact with customers for request and incident management. Handling Outlook and Mailbox related issues Assist users in connecting Video conferencing applications such as Zoom, WebEx, etc. Walk customers through installing applications and computer peripherals Monitor the availability events like storage availability, network and server performance, events, firewall and security logs. Monitor the backups, recovery errors, respond to the request regarding the restoration of the data, database, files Monitor the metric alerts, performance related issues like high CPU utilization, Application performance, high Memory utilization, Application tuning and Query tuning Installing Operating software, application software, productivity suites or any proprietary software Creating users, security groups, computer accounts, and GPO policies in AD Creating users, security groups in Azure AD Creating email accounts in O365 Troubleshoot O365 related issues Acknowledge the request for start / stop services, user creation and grant specific data access to user Perform initial level troubleshooting as per the Standard Operating Procedure for Knowledge base Analyse, troubleshoot and resolve issues related to OS, software, office / business application, equipment, hardware, peripherals, etc. Configuration of Print devices (network and local), scanner on desktops Maintain an inventory of IT hardware and software assets Answer technical queries (both initial and follow up) via phone, the ticketing system, email, IM Chat Log all issues / customer requests and resolutions Communicate with users, explain issues and resolutions, update activity or train on new equipment or software Build an internal wiki with technical documentation, manuals and IT policies Provides on-call high priority 24/7 technical support as necessary Troubleshoot issues by utilizing resources like KB / Standard Operating Procedure, peer support, supervisor guidance and management consultancy Ensure CMDB and all IT digital assets are real-time updated Provided out-side hours support for critical, urgent and mission critical activities Contribute in building technical knowledgebase Provide methodological assistance to client / peers Follow timely delegation / escalation procedure Follow ITIL standard practices for incident, change and problem management Outstanding analytical and technical problem-solving skills Keep yourself updated with technology updates Adhere to compliance and governance standards and report any non-compliances to the manager Participate & contribute in IT team meetings Foster professional relationship with all colleagues by listening, understanding and responding to their needs Excellent Interpersonal and communication skills (verbal and written) Excellent organizational, time-management and prioritization skills Promote positive customer service attitude among peers SKILLS AND EXPERIENCE 1+ years of experience in supporting / maintaining Windows and Linux server environments Must be proficient and experienced in deploying, configuring, and maintaining Windows 10, 8 & 7 and non-Windows devices and technologies Extensive experience working with different operating systems including Windows and Mac OS Knowledge of Microsoft Office applications, Office365 applications, anti-virus, mobile devices and other IT systems Basic knowledge on Switch, Router and Firewall functionalities Should able to analyse / troubleshoot network printer, deskside printer issues Should have experience in monitoring the IT Infrastructure for capacity breach Should able to configure backup job and fix the failed jobs Should able to analyse the logs and provide logical solution Ability to work effectively with customers over the phone / remote desktop. Familiarity help desk software (e.g. ServiceNow, Freshdesk, JIRA, Track IT. Show more Show less

About Us: We are a fast-growing fintech company revolutionizing access to credit for underserved and emerging customer segments. Our flagship credit line product enables individuals and small businesses to meet their financial needs with flexibility and confidence. We're looking for a Customer Success Team Lead to champion the customer journey and help us scale sustainably. Job Summary: As the Customer Success Team Lead, you will be responsible for leading a team of Customer Success Executives to ensure exceptional servicing, and engagement of users across their lifecycle. You will be expected to handle escalations and play a strategic role in feedback loops between the customer and cross-functional teams like Product, and Risk. Key Responsibilities: Team Leadership: Manage, coach, and develop a team of Customer Success Executives. Monitor daily performance and ensure KPIs (TAT, CSAT, NPS, resolution rates) are met. Create training plans and SOPs for new product features or policies. Customer Lifecycle Management: Oversee onboarding, activation, and engagement of new customers. Monitor usage patterns of the credit line and proactively reach out to improve adoption. Ensure timely resolution of escalations. Operational Excellence: Implement processes to improve service quality and efficiency. Track customer queries and complaints using CRM and ticketing tools. Own regular reporting and insights on user behavior, product friction points, and service metrics. Cross-functional Collaboration: Collaborate with Product, Tech, and Risk teams to drive improvements based on customer feedback. Support credit operations, repayment reminders, and NPA risk mitigation workflows. Partner with Compliance for KYC, grievance redressal, and regulatory mandates. Voice of the Customer: Identify patterns in feedback and work with stakeholders to enhance the user experience. Conduct periodic customer satisfaction surveys. Qualifications: 4 to 7 years of experience in customer success, account management, or support roles; at least 1 years in a leadership or team lead position. Experience in fintech, NBFCs, or digital lending environments strongly preferred. Strong understanding of credit line products, repayment cycles, and digital financial services. Excellent communication skills in English. Data-driven with proficiency in Excel/Google Sheets; knowledge of CRM and ticketing platforms (Freshdesk, Zendesk, etc.). Empathetic leader with a passion for improving customer outcomes.

Job description Job Description: Our Customer Experience Executive play a crucial part in the mission to deliver timely, accurate and professional customer service to all our customers. In a fun and fast-paced environment, this position requires Call, Email and Chat communication with customers. What will you be doing 1.Provide help and advice to customers using DrinkPrime's protocols or services; 2. Communicate courteously with customers; 3. Handle customer complaints/inquiries or requests; 4. Keep accurate records of discussions or correspondence with customers; 5. Work across different teams (Sales, operations, delivery, finance, etc) for effective and fast issue resolution; 6. Finding ways to measure customer satisfaction and improve services. What we need in you.. 1. Experience in working on ticketing tools like - Freshdesk, Zendesk, etc. 2. Experienced in Calls & Emails 3. Good to have chat experience (Optional) 4. Excellent English communication skills 5. Strong sense of customer empathy 6. Creativity and a good sense of humour will be an added advantage Job Type: Full-time Pay: ₹250,000.00 - ₹350,000.00 per year Ability to commute/relocate: HSR Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required) Language: English (Required) Work Location: In person

🚀 We're Hiring – CRM Executive (On-Site | Jaipur) Are you passionate about solving problems, organizing chaos, and delivering a great client experience? Join Kugelblitz Private Limited , a fast-growing fintech innovator transforming the loan management space. As a CRM Executive , you'll be the bridge between our clients and internal teams, ensuring every bug, feature request, and feedback item is logged, tracked, and resolved with precision. 🔹 Your Responsibilities: Be the first point of contact for client-reported issues and feedback. Use tools like Jira , Freshdesk , or similar platforms to track bugs and requests. Coordinate with QA, development, and product teams to drive timely resolutions. Keep communication clear and organized, with detailed documentation. Generate regular reports on issue trends and resolution performance. ✅ We’re Looking For: Strong communication and documentation skills. Familiarity with CRM/ticketing systems (e.g., Jira, Freshdesk, Zoho Desk). Basic understanding of software development workflows. A quick learner with a lending/financial domain understanding is a plus! 🌟 Why Join Kugelblitz? Shape CRM processes at a growing startup. Work with cutting-edge financial technology. Enjoy a collaborative, agile, and supportive work culture. Competitive salary and growth opportunities. 📩 Apply now: Send your resume to happyhumans@kugelblitz.xyz, Gourav@kugelblitz.xyz 🔗 Learn more: www.kugelblitz.xyz #Hiring #CRMExecutive #FintechJobs #ClientSupport #TechSupport #Freshdesk #Jira #JaipurJobs #LendingTechnology #Kugelblitz #CRMJobs Show more Show less

Application Support Engineer (Path to Developer or QA Role) Location: Salem, Coimbatore or Madurai Must be willing to work US based shift hours Company: RunLoyal | Atlanta, GA Summary RunLoyal, a rapidly growing vertical SaaS company transforming the pet care industry in the U.S., is seeking a passionate, proactive, and technically driven Application Support Engineer to join our team in India. This is not just a support role—it's a launchpad to becoming a full-time developer or QA in our core technology stack: Angular, Java, Flutter, and related frameworks . If you love solving real customer issues, aspire to grow into a developer role, and are motivated by ownership, accountability, and building products that matter , this role is for you. Key Responsibilities Provide timely and empathetic technical support to U.S.-based customers via phone, email, and chat. Diagnose and troubleshoot application issues, system bugs, and environment-related errors; escalate as needed. Act as the bridge between customers and our engineering team , contributing directly to product quality. Document solutions, maintain internal support knowledge base, and suggest improvements to reduce recurring issues. Collaborate with QA and development teams to test and validate product fixes. Follow and improve support policies, processes, and service metrics for 24/7 operations. Contribute to technical documentation, customer guides, and backend support tools. Show progress towards development readiness by learning our tech stack (Angular, Java, Flutter, Spring Boot, AWS). What We're Looking For 2–3 years of experience in application support for a U.S.-based SaaS platform (must-have). Real work experience or course work or certification in any of our dev stack (Java, Angular, Flutter). Solid foundation in MySQL , Linux basics , and exposure to AWS environments . Prior experience with tools like Zendesk, Freshdesk, Datadog, New Relic, or similar (please list tools you've used). Strong communication skills (both written and verbal) for U.S. customer interaction. Self-starter mindset with a track record of owning issues end-to-end . Willingness to work weekends and shifts in a 24/7 environment . Bonus if you have: AWS and SQL certifications. Passion for building and growing into a developer role . RunLoyal Culture We operate with a start-up mindset , high expectations, and a team that’s obsessed with outcomes and customer success . We're building something great—and we want builders who thrive in ambiguity, take ownership, and constantly grow. We value: Kindness : Celebrate wins, assume positive intent, and lift others up. Ownership : You are responsible for your outcomes and impact. Fearlessness : Speak up, try bold things, and fail fast. Curiosity : Always learning and evolving with our customers. Discourse over dissonance : Challenge ideas, not people. Understanding over consensus : Commit fully once decisions are made. Empathy and trust : With customers and teammates alike. We’re not looking for someone who just wants a “job.” We’re looking for someone excited to be part of a mission-driven team , help customers, and grow into a world-class software engineer. Why Join Us? Clear career path to full-stack development roles (Java, Angular, Flutter). Competitive salary & benefits. Exposure to U.S. SaaS support standards and real customer impact. High-growth team, remote flexibility, and autonomy from Day 1. Make a difference in the lives of pet businesses across the country. How to Apply Please send your resume and a short note about why you want to start in support and grow into a developer to: 📧 jointhepack@runloyal.com Show more Show less

About Anantya.ai Anantya.ai is a leading CPaaS (Communication Platform as a Service) provider, specializing in messaging solutions, including SMS, WhatsApp Business API, and AI-driven chat automation. We empower businesses with seamless communication, real-time engagement, and personalized customer interactions. About the Role: We are seeking a proactive and relationship-driven Senior Customer Success Executive / Manager to lead client engagement and retention efforts. In this role, you will be the trusted advisor for our clients, ensuring they are successful and satisfied with our offerings. You will manage strategic accounts, resolve escalations, drive user adoption, and work closely with internal teams to deliver a seamless post-sales experience. The ideal candidate is empathetic, analytical, and skilled at balancing client happiness with business goals. Key Responsibilities: Own and manage a portfolio of key accounts post-sale, ensuring onboarding, adoption, and success. Develop strong relationships with client stakeholders and become their go-to partner. Drive product usage through training sessions, periodic check-ins, and strategic planning. Actively monitor account health, track KPIs, and resolve escalations with urgency. Collaborate with product, sales, and tech teams to align on client needs and roadmaps. Identify upsell or cross-sell opportunities based on client usage and feedback. Lead quarterly business reviews and maintain high levels of client satisfaction and retention. Mentor and support junior members of the customer success team. Required Skills & Qualifications: 3–6+ years of experience in customer success, account management, or client servicing. Proven ability to manage enterprise or high-value accounts. Strong interpersonal skills with excellent written and verbal communication. Analytical mindset with comfort around KPIs, product usage data, and reporting. Experience using CRM and CS platforms (e.g., Zoho, HubSpot, Freshdesk). Ability to handle escalations diplomatically while maintaining client trust. Strategic thinking combined with executional ownership. What We Offer: High-impact role with leadership exposure and ownership. Opportunities to shape customer engagement strategies. Collaborative team culture with a strong focus on growth and innovation. Performance-based incentives and career advancement opportunities. Show more Show less

Company Description Abekus is a career advancement partner that helps enhance job readiness through an extensive collection of questions and learning resources. It acts as a bridge between evolving skills and employer needs in a competitive job market to provide significant career opportunities. About the Role We are looking for a Senior Customer Care Executive to join our company in a full-time remote role. You will be the face of our support operations—responsible for providing timely, empathetic, and effective assistance to users. This role goes beyond basic customer service, involving user engagement, issue resolution, and cross-team collaboration to enhance the overall experience. Experience in sales or upselling is a strong plus. Key Responsibilities Deliver prompt and professional support via chat, email, or phone Ensure high customer satisfaction through proactive issue resolution and follow-ups Understand our product offerings deeply to assist users effectively Identify recurring issues or trends and share insights with product and operations teams Contribute to upselling efforts when appropriate Maintain accurate records of all customer interactions Support the creation and improvement of help center content and internal resources What We’re Looking For 2+ years of experience in customer support or service roles Excellent verbal and written communication skills Strong problem-solving and conflict resolution abilities Experience working in remote support teams Familiarity with tools like Zendesk, Intercom, or Freshdesk Attention to detail, organizational skills, and a customer-first mindset Sales or upselling experience is an advantage Why Join Us? Be part of a fast-growing startup working to transform how people find jobs and build skills Collaborate with a supportive, impact-driven team Enjoy the flexibility of remote work and room to grow within the organization Show more Show less

In the post-pandemic digital age, Pune has emerged as one of India’s most progressive cities for remote employment. Whether you are a fresher, freelancer, part-time professional, or someone seeking a full-time job with flexible hours, work from home jobs in Pune cater to a wide range of skill sets and industries. With IT hubs, startups, BPOs, and MNCs operating remotely, job seekers now have numerous opportunities to work from the comfort of their homes. In this blog post, we’ll explore the top work-from-home job roles available in Pune , what skills are in demand, and how you can land one. Let’s dive into the list. Content Writing and Editing Jobs Popular Roles: SEO Content Writer Copywriter Blog Writer Academic Content Developer Proofreader Skills Required: Strong command of English SEO knowledge Research ability Grammar and editing skills Familiarity with tools like Grammarly, Hemingway, or SurferSEO Companies Hiring: Pepper Content iWriter Upwork clients Freelance projects via Fiverr, Freelancer Average Salary: ₹15,000 to ₹50,000 per month depending on experience and workload Customer Support and BPO Jobs Popular Roles: Customer Support Executive Voice and Non-Voice Process Associate Chat Support Representative Virtual Call Center Agent Skills Required: Fluency in English and Hindi (regional languages a bonus) Problem-solving ability Good internet connection CRM tool knowledge (Zendesk, Freshdesk) Companies Hiring: Tech Mahindra Amazon TTEC Teleperformance Average Salary: ₹18,000 to ₹35,000 per month Also Read: Top Companies in Noida Offering Work from Home Jobs in 2025 Digital Marketing and Social Media Jobs Popular Roles: Digital Marketing Executive Social Media Manager Email Marketing Specialist PPC Campaign Manager Skills Required: Knowledge of SEO/SEM Google Ads & Meta Business Suite Analytics tools like Google Analytics Canva, Buffer, Hootsuite Companies Hiring: Webenza The Glitch Zensar Technologies Independent Clients on Freelancer Average Salary: ₹20,000 to ₹60,000 per month Online Teaching and Tutoring Popular Roles: Subject Tutor (Math, Science, English) Online Language Instructor Coding Tutor UPSC/NEET/JEE Online Mentor Skills Required: Subject expertise Communication and presentation skills Zoom, Google Meet, or Skype proficiency Use of digital whiteboards or teaching tools Companies Hiring: Vedantu Byju’s Chegg India WhiteHat Jr Average Salary: ₹10,000 to ₹75,000 per month Software Development and IT Jobs Popular Roles: Full Stack Developer Backend Developer (Python, Java, Node.js) Frontend Developer (React, Angular) DevOps Engineer QA Tester Skills Required: Proficiency in coding languages Git and GitHub usage Experience with remote collaboration tools like Jira, Slack Cloud platforms (AWS, Azure) Companies Hiring: TCS Infosys Persistent Systems Freelance projects on Toptal Average Salary: ₹35,000 to ₹1,50,000 per month Also Read: Best Work from Home Jobs in Noida for Freshers and College Students Graphic Design and Multimedia Jobs Popular Roles: UI/UX Designer Graphic Designer Video Editor Animator Skills Required: Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro) Figma or Sketch Creativity and visual communication Understanding brand aesthetics Companies Hiring: Yellow Slice 99designs Freelancer clients Fiverr projects Average Salary: ₹20,000 to ₹60,000 per month Data Entry and Typing Jobs Popular Roles: Data Entry Operator Online Form Filling Typing and Transcription Online Survey Work Skills Required: Fast typing speed Accuracy and attention to detail Basic Excel/Word knowledge Companies Hiring: Freelancer portals (Upwork, Fiverr) Online firms and startups Government schemes (check for authenticity) Average Salary: ₹10,000 to ₹30,000 per month HR and Recruitment Jobs Popular Roles: HR Recruiter Freelance Talent Acquisition Specialist Remote HR Executive Interview Coordinator Skills Required: Understanding recruitment process Resume screening, ATS tools Communication and negotiation skills LinkedIn Talent Solutions Companies Hiring: Zycus Vistaar Financial Services Startups via LinkedIn Recruitment agencies Average Salary: ₹18,000 to ₹45,000 per month Translation and Transcription Jobs Popular Roles: Language Translator (Marathi, Hindi, French, German, etc.) Audio Transcriber Subtitling Jobs Skills Required: Fluency in two or more languages Grammar and listening skills Typing accuracy Subtitle tools like Subtitle Edit or Aegisub Companies Hiring: TranslatorsCafe Rev GoTranscript Freelance projects Average Salary: ₹10,000 to ₹50,000 per month Virtual Assistant Jobs Popular Roles: Executive Virtual Assistant Admin Virtual Assistant Personal Assistant to CEO/Founder Research VA Skills Required: Calendar and email management Internet research Microsoft Office/Google Workspace Project coordination Companies Hiring: BELAY Time Etc Fiverr and Upwork clients Average Salary: ₹15,000 to ₹40,000 per month Why Choose Work from Home Jobs in Pune? ✔️ Flexible Working Hours Whether you’re a parent, student, or someone seeking work-life balance, remote jobs offer unmatched flexibility. ✔️ No Commuting Hassle Avoid the traffic and pollution of Pune’s busy roads by working from home. ✔️ Access to Global Companies You can work for US, UK, or Canada-based companies without relocating. ✔️ Reduced Expenses Save money on transport, meals, and office attire. ✔️ High Demand for Remote Professionals With the rise of hybrid workplaces, employers are more open than ever to hiring remote talent. Tips to Land a Work-from-Home Job in Pune Update Your Resume and LinkedIn Profile Highlight relevant remote work skills and experience. Create a Work-from-Home Portfolio Show samples of your work (writing, design, code, etc.). Use Reputable Job Portals Naukri, LinkedIn, Indeed, Monster, Upwork Prepare for Virtual Interviews Test your webcam and audio, and practice your responses. Improve Your Communication Skills Remote jobs require clear and prompt communication. Conclusion – Work from Home Jobs in Pune Work-from-home jobs in Pune are no longer limited to data entry or freelance gigs. From tech and education to marketing and HR, there’s a wide variety of roles available for people with the right skills and attitude. As companies continue to adopt remote and hybrid models, now is the perfect time to explore flexible job opportunities in your city. With the right preparation and job search strategy, you can secure a well-paying remote job that aligns with your career goals and lifestyle. FAQs: Work from Home Jobs in Pune Are work-from-home jobs in Pune legitimate? Yes, many reputed companies and verified freelance platforms offer genuine remote opportunities. Always research employers and avoid roles that ask for money upfront. What are the best websites to find WFH jobs in Pune? Top platforms include LinkedIn, Naukri, Indeed, Internshala, Fiverr, Upwork, and Freelancer. Can freshers apply for work-from-home jobs? Absolutely. Many content writing, customer support, and data entry jobs are open to freshers. What equipment do I need to start a remote job? A reliable internet connection, laptop/PC, webcam, headset, and basic software tools depending on your role. Do companies provide equipment for remote employees? Some companies offer laptops, internet reimbursements, or coworking allowances, while others expect you to use your own setup. How can I avoid remote job scams? Stick to reputed job portals, never pay to get hired, and verify employer details before sharing personal information. Are part-time WFH jobs available in Pune? Yes, many tutoring, content writing, and design gigs are part-time or freelance. What are the highest-paying WFH jobs in Pune? Software development, digital marketing, and freelance consulting often offer high salaries for experienced professionals. How to improve chances of getting selected for remote jobs? Tailor your resume, build a strong portfolio, improve communication, and be proactive in follow-ups. Are WFH jobs permanent or temporary? Both options are available. Many companies now offer full-time permanent roles that are completely remote. Related Posts: Top 10 Remote Customer Service Jobs You Can Start Today The Pros and Cons of Working Remote Data Entry Jobs How to Land Your First Remote Entry-Level Job: Tips and Tricks How to Thrive in Remote Customer Service Jobs: Tips for Success Best Remote Customer Success Jobs You Can Work From Anywhere Top Remote Front End Developer Jobs Hiring in 2025 Top 10 Work from Home Jobs in Delhi Hiring Now Legit Work From Home Jobs for Stepmoms: Real Opportunities & Flexible Roles in 2025 Show more Show less

Manager, Business Operations (Optimize) - Corporate Office Your primary role will be to optimize the business operations of a company, ensuring that everything runs smoothly and effectively. You will plan, implement, and monitor the optimization strategies and goals of the organization, aligning them with the vision and mission of the business. You will work across different departments and collaborate with various internal stakeholders, external consultants, such as finance, marketing, sales, human resources, and customer service. You will also analyze data, identify problems and optimization opportunities and propose solutions to improve profitability and performance of the company. Summary MBA, Operations or MBA, Finance from reputed Management school to the equivalent of IIMs or ISB. 5-8 years of overall work experience with At least 2 years experience being part of Corporate / CEO / Founder office of less than 500 employees IT services company. At least 3 years of experience optimizing IT Services business operations At least 2 years of experience managing Business process optimization operations for at least one of the following Managing flow of IT Services Operations from Funnel Management, Service Delivery Fulfillment, Invoicing & collections operations. OR Financial budgeting, Planning & analysis Strong experience in leading efforts on building, enhancing & maintaining Decision Support system(DSS) or MIS with accurate, complete and timely information. Experience working with internal or external technical teams to manage implementation of MIS systems. What are you expected to do Analyze business operations using data and information from MIS or multiple data banks within the organization. Work with internal teams, consultants, internal architects or SMEs or Managers to identify optimization opportunities. Prepare business cases for optimization opportunities and execute them as projects to realize projected business outcomes. Analyze FP&A reports from various segment leaders and function leaders to identify margins optimization opportunities. Find ways to optimize Margins for particular functions like Marketing Margins, Delivery Margins, Recruitment margins, HR Margins etc. Submit Optimizations projects as Business case to Portfolio Management Office (PMO). For approved projects, work with internal and / or external teams to execute the projects to realize the targeted optimization outcomes. Build, Enhance and maintain the decision support system and / or Management information system for business operations. Build, Enhance and maintain the intelligence gathering and analysis system that sources data from a variety of data sources to seek required information, intelligence and insights related to market eco-system, customer, partners etc. Data Sources include CRM Systems like Monday.com, JIRA and Salesforce IT Operations - JIRA Service Management (JSM) Software Delivery (JIRA Software) HRMS systems (GreytHR and JIRA) Management Operations (Spreadsheets, PowerBI…) Accounting (Tally) What are we looking for: 5+ years of hands-on experience managing complex data in spreadsheets with functions, cross workbook references, macros, connecting to various data sources etc. Strong experience managing Management Information Systems (MIS) and/or Management Decision Support systems (DSS). Experience building and managing business intelligence (BI) systems based on tools like Power BI or equivalent. Knowledge on GenAI concepts and tools for insights discovery from a variety of structured and unstructured Enterprise data sources. Strong experience applying & practicing management concepts like Theory of constraints (ToC), Value Stream Mapping, Velocity metrics etc. to day-to-day business process optimization challenges. Experience dealing with analytics and intelligence from data sources like CRM Systems (e.g. Hubspot, Monday.com, JIRA, Salesforce, etc.) IT Operations (JIRA, Freshdesk, Zendesk…) Software Delivery (JIRA, AzureDevOps, GITLab..) HRMS systems (GreytHR, JIRA, Zoho…) Management Operations (Spreadsheets, PowerBI, Fathom…) Accounting (Quickbooks, Zoho, Tally, Oracle, Microsoft..) Strong experience managing DSS cross functional business process flows from Marketing to Sales to Delivery Operations that accounts for cycle times, conversion ratios at various process steps. Experience working with internal or external technical teams to manage implementation of MIS systems. Comfortable dealing with a lot of business numbers & data crunching. Experience managing business operations with integrated financial controls including Planning, forecasting, budgeting and tracking processes for cost, margins, cashflows etc. Show more Show less

Location: Mumbai About Us: Wellbeing Nutrition is revolutionising the nutraceutical industry by providing high-quality, science-backed supplements and wellness products directly to consumers. Our mission is to empower individuals to take control of their health and well-being through education, transparency, and access to premium nutritional products. Position Overview: As a Customer Support Representative in WBN, you'll be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive experience via various channels, while documenting interactions and escalating complex cases, along with upselling WBN’s products. Key Responsibilities: Customer Interaction: Answer customer inquiries via phone, email or chat. Provide accurate and timely information about products, services, and company policies. Listen actively to customer concerns and understand their needs. Escalate complex or sensitive issues to appropriate teams. Issue Resolution: Identify and resolve customer issues promptly and effectively. Provide troubleshooting and guidance to customers. Document customer interactions and resolutions in the CRM system. Follow up with customers to ensure satisfaction. Product/Service Knowledge: Maintain a strong understanding of products, services, and company policies. Stay updated on new products, features, and processes. Record Keeping: Accurately record customer interactions and issue resolutions in the CRM system. Maintain detailed and organized records of customer interactions. Upselling: Apart from resolving customer queries/ complaints effectively, upsell WBN’s products, in other words, promote relevant products/services to increase overall revenue. Collaboration: Collaborate with other teams to ensure seamless customer experiences. Share insights and feedback to improve customer service processes. Requirements: Excellent communication skills (written and verbal). Strong problem-solving and analytical skills. Ability to work independently and as part of a team. Customer-centric mindset and a passion for providing excellent service with upselling skills. Experience with CRM systems (e.g. Kapture/Shopify/Freshdesk) is a plus. Show more Show less

About AiSensy AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco., Wipro, Asian Paints, India Today Group Skullcandy, Vivo, Physicswallah, Cosco grow their revenues via WhatsApp. Enabling 100,000+ Businesses with WhatsApp Engagement & Marketing 400Crores + WhatsApp Messages done between Businesses and Users via AiSensy per year Working with top brands like Delhi Transport Corporation, Vivo, Physicswallah & more High Impact as Businesses drive 25-80% Revenues using AiSensy Platform Mission-Driven and Growth Stage Startup backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors The Opportunity: Work with a dynamic and enthusiastic team passionate about delivering exceptional customer experiences. Learn the inner workings of a startup and grow alongside the company. Get hands-on experience building and optimizing systems, processes, and workflows. Collaborate directly with founders, sharing insights and receiving valuable feedback. Be part of a growth-stage brand with a clear path to becoming a future leader. Responsibilities: Customer Interaction: Handle customer inquiries across multiple channels, including phone, email, live chat, and social media. Product Assistance: Provide accurate information about products and services, handle complaints, process orders, and manage returns. Troubleshooting: Resolve product-related issues promptly and effectively, ensuring high customer satisfaction. Customer Records: Maintain and update customer records with detailed and accurate information based on interactions. Product Knowledge: Develop an in-depth understanding of the company’s offerings to deliver accurate and helpful support. Performance Goals: Collaborate with the support team to meet and exceed customer service performance metrics. Feedback Analysis: Gather and analyze customer feedback, coordinating with product and technical teams to improve the overall user experience. Process Improvement: Assist in creating and refining customer support tools and processes to enhance efficiency and satisfaction. Qualifications: A minimum of 3 years of experience in customer support or a related field.(preferably in a B2B SaaS environment). Strong communication skills and a customer-centric mindset. Proficiency in customer support software (e.g., Zendesk, Freshdesk, Livechat) and CRM tools Customer-focused and empathetic, with a strong drive to deliver top-notch support experiences. Why Join Us? Work in a supportive and innovative environment that encourages personal and professional growth. Be part of a company that values customer satisfaction as its core priority. Enjoy the opportunity to lead and contribute to impactful projects in a growing organization. Ready to make a difference in the customer journey? Join us as a Senior Customer Support Executive and be the voice that represents our brand! Show more Show less

Location: Chennai Salary Package: ₹4,00,000 – ₹4,50,000 per annum Experience Required: Graduate with Minimum 1 year in customer support or client relationship roles Reports To: Head of Delivery Works With: Service Delivery Team Travel: Yes, based on requirements to visit partner schools Role Summary We are seeking a proactive and personable Client Relationship Executive to serve as the key link between our organization and partner schools. The ideal candidate will have at least one year of experience in a customer-facing or client-servicing role, with a strong commitment to relationship management, communication, and technical coordination. Key Responsibilities Onboarding & Coordination · Conduct orientation sessions for school coordinators and students on program processes · Collect coordinator and student details; generate and share login credentials · Schedule and coordinate launch dates for school projects · Provide basic technical support on platform access and usage Relationship Management · Share the academic term calendar of projects/events with partner schools · Maintain weekly communication with school coordinators to track progress · Visit assigned schools regularly to build rapport and ensure smooth program execution · Document all communications and share relevant updates with internal teams Reporting & Monitoring · Prepare and share project progress reports with assigned schools · Maintain weekly trackers and dashboards to monitor engagement and completion · Share attendance data from special events and webinars · Update monthly activity highlights and plan for upcoming initiatives Key Skills & Requirements Experience · Minimum 1 year of experience in a customer service, client servicing, or relationship management role · Previous experience in EdTech or education-focused organizations is a plus Technical Proficiency · Basic troubleshooting for common IT/platform issues · Familiarity with Learning Management Systems (LMS) is advantageous · Working knowledge of web browsers, extensions, and system configurations (Windows, Android, iOS, macOS) · Experience using customer support tools like Freshdesk, Zendesk, etc. Communication & Soft Skills · Excellent verbal and written communication · Active listening, empathy, and problem-solving mindset · Ability to handle client concerns professionally and confidently · Multilingual abilities are a plus Product Knowledge · Quick learner with an eagerness to understand and explain the company’s platform, products, and services · Ability to guide users through onboarding, feature usage, and troubleshooting This role is ideal for someone passionate about education, capable of managing multiple responsibilities, and committed to delivering exceptional client support. Let me know if you need this formatted for an email, PDF, or job portal. Show more Show less

Job description Shift Timing: UK Business Hours (1 PM – 10 PM IST) Experience Required: 5–7 Years Employment Type: Full-time on contract for 3–6 months Job Summary: We are looking for a proactive and experienced Customer Support Engineer with a strong background in C# to be deployed for one of our clients. The role requires handling technical support requests, debugging issues, and coordinating closely with both customer success and engineering teams. Key Responsibilities: Serve as the first line of support for technical issues during UK business hours. Work alongside the Customer Success Manager to understand client challenges. Debug and troubleshoot code (primarily in C#) to identify and resolve issues. Propose solutions or workarounds, and escalate complex cases to Engineering with proper documentation. Maintain clear records of reported issues and their resolutions. Ensure regular communication with the client regarding issue status. Contribute to internal knowledge bases and process improvements. Participate in daily cross-functional team meetings for streamlined resolution. Required Skills & Qualifications: 5–7 years of experience in technical support, development, or application troubleshooting. Strong proficiency in C# and the .NET framework. Basic to intermediate understanding of SQL. Prior experience in client-facing or customer support roles. Excellent problem-solving skills and attention to detail. Strong verbal and written communication skills. Ability to work independently in a remote setting. Extensive experience working with AWS is mandatory. Preferred Qualifications: Experience with SaaS or product-based companies. Familiarity with tools such as Jira, Zendesk, or Freshdesk. Understanding of cloud infrastructure (AWS preferred). Working knowledge of version control systems like Git or Bitbucket. Show more Show less

About the Role We are seeking a tech-savvy, customer-focused Remote Software Support & Onboarding Specialist to help our clients—primarily schools and local distributors—get started with and succeed using our software products. This role involves virtual onboarding, training, remote configuration, and ongoing support. Responsibilities Provide remote onboarding and software training to schools and distributors. Assist users with software setup via screen share/remote access tools. Respond to user queries and resolve basic technical issues through calls, emails, or chat. Maintain customer data, training logs, and feedback using internal CRM tools. Collaborate with the tech team to escalate and resolve complex issues. Conduct follow-up sessions to ensure successful adoption and usage of the platform. Create or update support documentation and FAQs as needed. Requirements 1–3 years of experience in customer support, remote onboarding, or software implementation. Excellent verbal and written communication in English. Knowledge of Hindi or other regional languages is a plus. Comfortable using tools like Zoom, Google Meet, TeamViewer/AnyDesk, and ticketing systems (Freshdesk, Zendesk). Ability to explain software features clearly to non-technical users. Strong organizational skills and ability to manage multiple clients simultaneously. A quiet, reliable home workspace with a stable internet connection. Preferred Qualification Background in IT, Computer Applications, or Education Technology. Experience creating user manuals, training content, or video walkthroughs. Job Type: Full-time Pay: From ₹26,000.00 per month Benefits: Flexible schedule Internet reimbursement Work from home Shift: Day shift Work Days: Monday to Friday Weekend availability Application Question(s): MBA Education: Master's (Preferred) Experience: more: 1 year (Preferred) Language: Telugu (Required) English (Required) Hindi (Required) Location: Hyderabad, Telangana (Preferred) Work Location: Remote

Key Responsibilities Be the first point of contact for customer queries via phone, email, and chat Understand user pain points and resolve issues promptly and efficiently Guide users through product features and ensure onboarding success Track and follow up on unresolved queries until closure Collaborate with internal teams to report bugs, suggest improvements, and escalate complex cases Maintain accurate documentation of interactions using CRM tools Contribute to building a customer-first culture by proactively identifying friction points in the user journey Creating and scheduling live classes or sessions Sending timely class updates or program-related announcements Managing WhatsApp and email campaigns for student engagement and communication Handling inbound calls for program follow-ups and feedback Good to Have Previous experience in customer-facing roles in an edtech/product-based company Understanding of student behavior and parental concerns in the learning journey Familiarity with tools like Notion, Intercom, or Zendesk

Job description Job Description: Our Customer Experience Executive play a crucial part in the mission to deliver timely, accurate and professional customer service to all our customers. In a fun and fast-paced environment, this position requires Call, Email and Chat communication with customers. What will you be doing 1.Provide help and advice to customers using DrinkPrime's protocols or services; 2. Communicate courteously with customers; 3. Handle customer complaints/inquiries or requests; 4. Keep accurate records of discussions or correspondence with customers; 5. Work across different teams (Sales, operations, delivery, finance, etc) for effective and fast issue resolution; 6. Finding ways to measure customer satisfaction and improve services. What we need in you.. 1. Experience in working on ticketing tools like - Freshdesk, Zendesk, etc. 2. Experienced in Calls & Emails 3. Good to have chat experience (Optional) 4. Excellent English communication skills 5. Strong sense of customer empathy 6. Creativity and a good sense of humour will be an added advantage Job Type: Full-time Pay: ₹250,000.00 - ₹350,000.00 per year Ability to commute/relocate: HSR Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required) Language: English (Required) Work Location: In person