754 Freshdesk Jobs - Page 13

Job Title Tele caller / Customer Service Associate (MALE/Female ) Location: Ground : Floor, 11, O Shaughnessy Rd, Langford Town, Langford Gardens, Bengaluru, Karnataka 560025 Salary & Incentives Base Salary: ₹20000– 25000₹ per month (based on experience) Performance Incentives: Commission on successful conversions Bonuses for reaching monthly sales targets Rewards for client retention and satisfaction Key Responsibilities Use and adapt call scripts based on client context. Generate new leads and maintain relationships with existing clients. Make cold calls (to both active and lapsed clients) to drive sales. Accurately record call details and maintain documentation. Analyze call outcomes and report insights to the Team Lead. Follow organizational standards and call guidelines. Meet or exceed daily/weekly call quotas and sales targets. Required Skills & Qualifications MALE/Female candidates preferred Minimum education: +2 (12th grade) or above Strong fluency in spoken and written English Excellent communication and interpersonal skills Proven experience in telecalling, telesales, or a comparable role Capable of efficient data entry and documentation Sales-oriented mindset with effective negotiation and closing skills Preferred Skills & Qualifications Experience using CRM software and telephone systems Strong research skills for prospecting new clients Adaptable communication style tailored to differing customer personalities Demonstrated sales track record in telecalling or phone-based roles Familiarity with tools like Excel, Zoho CRM, Freshdesk, or similar CRMs Job Type: Full-time Pay: Up to ₹30,000.00 per month Benefits: Cell phone reimbursement Schedule: Day shift Supplemental Pay: Overtime pay Performance bonus Experience: Inside sales: 1 year (Required) Telemarketing: 1 year (Required) Language: English (Preferred) Kannada (Preferred) Hindi (Preferred) Work Location: In person

Summary: We’re looking for a proactive and customer-focused Customer Support Agent to join our growing team. In this role, you’ll support a well-known U.S.-based online retailer celebrated for offering limited-time deals on popular brand-name products. As a key member of the support team, you’ll be the first point of contact for customers—helping them resolve issues, answer questions, and ensure a smooth and enjoyable shopping experience. You’ll use tools like Gorgias and Shopify to manage support tickets and order-related tasks efficiently. This position is ideal for someone who thrives in a fast-paced e-commerce environment, enjoys problem-solving, and takes pride in delivering exceptional service with empathy and precision. Key Responsibilities: Customer Interaction & Problem Resolution Provide exceptional customer support across various channels (e.g., email, chat, phone), addressing inquiries, resolving issues, and ensuring a positive customer experience for customers navigating a dynamic product catalog Handle product inquiries, order status updates, returns/exchanges, and provide basic technical support as needed, often for unique and time-sensitive offerings Listen actively to customer concerns, empathize with their situations, and offer effective solutions System Utilization & Data Management Efficiently navigate and utilize our primary customer support systems: Gorgias (for helpdesk management) and Shopify (for e-commerce order management). Experience with similar platforms such as Zendesk, Freshdesk, or Intercom for customer support, and WooCommerce or BigCommerce for e-commerce order processing, would be a strong asset Accurately document customer interactions and resolutions within the designated systems Maintain up-to-date knowledge of products, policies, and procedures to provide accurate information, adapting quickly to new product launches Collaboration & Team Contribution Collaborate closely with the eCommerce operations team to streamline processes and improve the overall customer journey Communicate effectively with internal teams to escalate complex issues and ensure timely resolution Contribute to a positive team environment and uphold our commitment to outstanding customer service Participate in training and coaching sessions to continuously improve customer service skills and system proficiency Qualifications: Proven experience (2-4 years preferred) in a customer service or customer support role, preferably in a fast-paced e-commerce environment Strong familiarity with or a quick learner of customer support software; direct experience with Gorgias and Shopify is highly advantageous Excellent written and verbal communication skills in English, with a professional and empathetic tone Strong problem-solving abilities and the capacity to de-escalate difficult situations Highly organized, detail-oriented, and able to manage multiple inquiries concurrently in a dynamic retail setting Ability to work independently with supervision and as part of a collaborative team A positive attitude, strong work ethic, and a genuine desire to help customers Ability to adapt quickly to new technologies and evolving customer service processes for diverse product categories What Makes This Role Exciting: 100 % Remote work set-up and Work Life Balance Competitive pay A Dynamic and Exciting E-Commerce Retail Environment: Be part of a unique e-commerce model that offers new and exciting products daily Direct Impact on Customer Happiness: Your work directly contributes to a positive shopping experience for customers discovering great deals and unique items Growth Opportunities: Join a rapidly expanding team with clear plans for adding more agents, offering pathways for professional development Supportive Team & Leadership: Benefit from comprehensive training, continuous support from supervisors, and oversight from the eCommerce operations lead About BOLD Business: Bold Business is a US-based, leading global business process outsourcing firm with over 25 years of experience and more than $7B in client engagements. We partner with companies worldwide to support their talent outsourcing and workforce scalability needs. (Bold Business recruiters always use a “@boldbusiness.com” email address and/or from our Applicant Tracking System, JazzHR. Any variation of this email domain should be considered suspicious. Additionally, Bold Business recruiters and authorized representatives will never request sensitive information in email or via text.) Powered by JazzHR B5Z3O3iDqb

*2-4 years exp. in Indian Insurance end-to-end group medical claims, *Resolved queries via Freshchat/Freshdesk (Customer Support) *Policy Document assessments *Stakeholders Mgmt., Collaboration & led escalations *Email/WhatsApp comms. Required Candidate profile *2-4 years exp. in Indian Insurance claims processing, CRM/Servicing/Claims handler roles in Insurer /TPA. *Graduate in healthcare, insurance *Verbal proficiency in English & Hindi must.

About Loxala Loxala is a global freelance marketplace redefining the future of work. Our platform connects top-tier freelancers with high-quality clients in a curated, transparent, and scalable environment. With a strong focus on user experience, innovation, and trust, we aim to build not just a marketplace but a movement. We believe in empowering professionals and companies alike through intelligent systems, a verified talent pipeline, and next-gen collaboration tools like portfolio websites, AI skill-matching, and built-in communication solutions. Job Description Loxala is seeking a Multichannel Customer Support Specialist with 3–4 years of experience to join our growing global support team. You’ll be the first point of contact for our users across social media and ticketing platforms, ensuring they receive timely, clear, and helpful assistance. Key Responsibilities • Manage and resolve customer inquiries through LinkedIn, Facebook, Instagram, and X (Twitter). • Handle support tickets using platforms such as Zendesk, Freshdesk, or similar tools. • Provide clear, concise, and empathetic written responses. • Escalate complex issues to the appropriate internal team. • Proactively identify user pain points and report patterns. • Help optimize and update support documentation and response templates. • Maintain SLAs and customer satisfaction standards. Required Qualifications • 3–4 years of experience in customer support or community management roles. • Experience managing customer interactions across social media platforms. • Excellent written English communication skills. • Familiarity with ticketing systems and CRM tools. • Ability to multi-task and manage competing priorities in a remote environment. • Strong emotional intelligence and problem-solving skills. Preferred Qualifications • Experience working with marketplace or SaaS platforms. • Understanding of freelancing or tech-driven ecosystems. Work Environment • Fully remote role • Flexible hours within your time zone, with occasional team syncs • Opportunity to grow in a mission-driven tech company with a global vision

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Call Centre Experience:2-3 years of customer support experience via phone, email, and chat Experience working with direct consumers, in B2C environment; B2B is a distinct advantage Strong communication skills with a proactive and positive approach to tasks High attention to details and follow through An effective team player who is able to also work independently Proven ability to deal with problems and solve them effectively Professional customer service skills:solutions mindset, helping nature, passion for the customer and the customer experience Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) Online advertising experience is a huge plus and preferredJob Summary :As a Chat Support Agent, you will be responsible for providing high-quality, real-time customer service via chat. You will address customer queries, resolve issues, and provide necessary information to ensure customer satisfaction. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and the capability to handle multiple chat conversations efficiently. What are we looking for Key Responsibilities:1.Customer Interaction:oProvide support to customers via live chat on various platforms.oRespond to customer inquiries in a professional and timely manner.oAssist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns.2.Issue Resolution:oIdentify and resolve customer issues and complaints effectively.oEscalate unresolved issues to higher-level support teams when necessary.oMaintain a calm, positive, and helpful attitude with all customer interactions.3.Product and Service Knowledge:oStay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information.oProvide clear and concise explanations to customers regarding products, services, or policies.4.Chat Handling:oManage multiple customer chats simultaneously while maintaining a high level of customer service.oEnsure that chat responses are efficient, clear, and accurate.oMeet performance metrics for response time, resolution time, and customer satisfaction.5.Documentation:oDocument customer interactions accurately in the system.oLog all inquiries, complaints, and solutions provided for future referencMaintain detailed records of customer issues and feedback for quality and training purposes.6.Collaboration:oWork closely with other team members and departments to ensure seamless service delivery.oShare feedback, best practices, and insights with the team leader to improve overall team performance.7.Quality Assurance:oMaintain high levels of professionalism and ensure that all interactions align with company standards and policies.oParticipate in regular training sessions to improve skills and knowledge. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shiftsSkills and Qualifications:Skills required Communication SkillsCriteria:Written communication proficiency Filter Parameters:Grammar and clarity in writing:Candidates will undergo a written test to assess their ability to respond to mock customer queries. Tone and empathy:The ability to deliver customer-friendly, empathetic responses Technical Knowledge (Preferred- not mandatory)Criteria:Understanding of online payment systems and CRM tools Filter Parameters:Familiarity with payment systems:Basic knowledge of payment gateways, billing processes, and common financial queries.CRM and chat support software:Proficiency in customer management tools (e.g., Zendesk, Freshdesk). Strong Critical thinking and Problem-Solving AbilityCriteria:Ability to handle complex customer queries Filter Parameters:Problem-solving test:Candidates will be given hypothetical chat scenarios involving complex payment inquiries.Handling escalations:Experience in resolving escalated or sensitive issues. Performance Under demanding situationsCriteria:Ability to manage multiple chats/ difficult calls and meet KPIs Filter Parameters:Simultaneous chat handling:Experience managing multiple chats in a high-volume environment.KPI performance:Past performance metrics (response time, resolution rate, customer satisfaction scores). Customer-Centric MindsetCriteria:Empathy and focus on customer satisfaction Filter Parameters:Test scenario:How well the candidate prioritizes customer experience in their chat test responses 6 Adaptability and LearningCriteria:Willingness to learn and adapt Qualification Any Graduation

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Call Centre Experience:2-3 years of customer support experience via phone, email, and chat Experience working with direct consumers, in B2C environment; B2B is a distinct advantage Strong communication skills with a proactive and positive approach to tasks High attention to details and follow through An effective team player who is able to also work independently Proven ability to deal with problems and solve them effectively Professional customer service skills:solutions mindset, helping nature, passion for the customer and the customer experience Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) Online advertising experience is a huge plus and preferredJob Summary :As a Chat Support Agent, you will be responsible for providing high-quality, real-time customer service via chat. You will address customer queries, resolve issues, and provide necessary information to ensure customer satisfaction. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and the capability to handle multiple chat conversations efficiently. What are we looking for Key Responsibilities:1.Customer Interaction:oProvide support to customers via live chat on various platforms.oRespond to customer inquiries in a professional and timely manner.oAssist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns.2.Issue Resolution:oIdentify and resolve customer issues and complaints effectively.oEscalate unresolved issues to higher-level support teams when necessary.oMaintain a calm, positive, and helpful attitude with all customer interactions.3.Product and Service Knowledge:oStay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information.oProvide clear and concise explanations to customers regarding products, services, or policies.4.Chat Handling:oManage multiple customer chats simultaneously while maintaining a high level of customer service.oEnsure that chat responses are efficient, clear, and accurate.oMeet performance metrics for response time, resolution time, and customer satisfaction.5.Documentation:oDocument customer interactions accurately in the system.oLog all inquiries, complaints, and solutions provided for future referencMaintain detailed records of customer issues and feedback for quality and training purposes.6.Collaboration:oWork closely with other team members and departments to ensure seamless service delivery.oShare feedback, best practices, and insights with the team leader to improve overall team performance.7.Quality Assurance:oMaintain high levels of professionalism and ensure that all interactions align with company standards and policies.oParticipate in regular training sessions to improve skills and knowledge. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shiftsSkills and Qualifications:Skills required Communication SkillsCriteria:Written communication proficiency Filter Parameters:Grammar and clarity in writing:Candidates will undergo a written test to assess their ability to respond to mock customer queries. Tone and empathy:The ability to deliver customer-friendly, empathetic responses Technical Knowledge (Preferred- not mandatory)Criteria:Understanding of online payment systems and CRM tools Filter Parameters:Familiarity with payment systems:Basic knowledge of payment gateways, billing processes, and common financial queries.CRM and chat support software:Proficiency in customer management tools (e.g., Zendesk, Freshdesk). Strong Critical thinking and Problem-Solving AbilityCriteria:Ability to handle complex customer queries Filter Parameters:Problem-solving test:Candidates will be given hypothetical chat scenarios involving complex payment inquiries.Handling escalations:Experience in resolving escalated or sensitive issues. Performance Under demanding situationsCriteria:Ability to manage multiple chats/ difficult calls and meet KPIs Filter Parameters:Simultaneous chat handling:Experience managing multiple chats in a high-volume environment.KPI performance:Past performance metrics (response time, resolution rate, customer satisfaction scores). Customer-Centric MindsetCriteria:Empathy and focus on customer satisfaction Filter Parameters:Test scenario:How well the candidate prioritizes customer experience in their chat test responses 6 Adaptability and LearningCriteria:Willingness to learn and adapt Qualification Any Graduation

Administer SaaS tools, IT asset inventory, & onboarding process Resolve IT tickets & manage Freshservice workflows Build automation workflows with Okta, SAML, & Freshservice Support compliance efforts with Infosec team (MFA, SSO, access logs)

Key Responsibilities Provide L1/L2 technical support for all flight-related queries, issues, and escalations raised by agents, business teams, or internal stakeholders. Investigate and debug GDS/API/LLM issues with airlines like IndiGo, Go First, Air India, etc. Collaborate with product, development, QA, and ops teams to troubleshoot and resolve issues within defined SLAs. Proactively monitor flight booking flows, fares, refunds, and cancellation pipelines to identify and mitigate potential disruptions. Maintain detailed logs, root cause analysis, and documentation for recurring issues. Assist in onboarding and training junior support staff and help build a knowledge base. Participate in testing new features and releases to ensure support readiness. Communicate updates and resolutions effectively to business teams and agents. Contribute to process improvement initiatives by identifying patterns and gaps in support operations. Required Skills & Qualifications 5–7 years of technical support experience in the OTA/travel domain, especially in Flights. Strong knowledge of flight booking systems, GDSs (like Galileo, Amadeus), airline APIs, and LLMs. Familiarity with post-booking flows like schedule change handling, refunds, reissuance, and DGCA rules. Hands-on experience with support tools like Jira, Freshdesk, and internal dashboards. Excellent debugging and log analysis skills; basic SQL knowledge is a plus. A proactive, ownership-driven mindset with attention to detail and a bias for action. Good to Have Experience with TravelPort, Mystifly, or direct airline APIs. Knowledge of SOAP/REST APIs, Postman, and basic scripting for API tests. Experience with monitoring tools (like Kibana, Grafana, or custom internal logs).

Job Title: Sales Line Executive Location: Lower Parel, Mumbai Experience: 1–3 years Role Summary Act as the first point of contact for inbound sales calls. Guide customers through product selection, customization, and order placement while ensuring an excellent customer experience. Key Responsibilities Handle sales inquiries over phone with professionalism Recommend products based on customer needs Guide customers on sizing, fabrics, and customization Convert inquiries into confirmed sales Maintain accurate CRM records (Freshdesk) Coordinate with store and production teams for order accuracy Key Skills 1–3 years of experience in sales or customer service (retail/fashion/e-commerce preferred) Excellent verbal communication in English; Hindi/regional languages a plus Customer-first mindset with strong problem-solving skills Convert customers over the call as well Familiar with CRM tools and phone systems Energetic, patient, and service-oriented personality Skills: problem solving,order placement,customer experience,retail,freshdesk,problem-solving,sales,crm,crm tools,product recommendation,communication,customer service

Job description Job Title: Customer Support – Technical (IoT Home Automation) Experience: 3+ Years Location: Pert Smart Home Automation Department: Customer Support / Technical Services Employment Type: Full-Time Job Summary: We are looking for a proactive and technically skilled Customer Support Executive with 3+ years of experience in the IoT Home Automation domain. The ideal candidate will be responsible for handling inbound customer queries, resolving technical issues, and managing warranty-related support calls efficiently to ensure customer satisfaction and retention. Key Responsibilities: Respond to customer calls and emails related to installation issues, product malfunctions, and warranty claims for home automation products. Troubleshoot technical issues remotely and guide customers through step-by-step solutions. Coordinate with the internal technical team for escalated support cases and ensure timely resolution. Maintain clear documentation of customer interactions, problems, and resolutions in the CRM system. Validate warranty claims, update warranty status, and process service requests in line with company policy. Educate customers about device functionalities, app usage, firmware updates, and connectivity solutions. Follow up with customers post-resolution to ensure satisfaction and closure. Contribute to knowledge base articles, FAQs, and support documentation. Requirements: Minimum 3 years of experience in technical customer support, specifically in IoT or Smart Home Automation. Strong understanding of smart devices, wireless technologies (Wi-Fi, Zigbee, Z-Wave), and mobile apps. Excellent verbal and written communication skills in English and local language(s). Ability to manage stressful situations calmly and professionally. Experience using CRM and ticketing tools (e.g., Zoho, Freshdesk, or similar). Problem-solving mindset with a customer-first attitude. Basic networking and troubleshooting knowledge preferred. Nice to Have: Experience working with B2C consumer tech products or automation service providers. Exposure to smart lighting, security systems, voice assistant integrations (Alexa/Google), etc. Job Types: Full-time, Permanent Benefits: Cell phone reimbursement Commuter assistance Internet reimbursement Paid sick time Paid time off Provident Fund Shift: Day shift Work Location: In person Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Paid sick time Paid time off Provident Fund Schedule: Day shift Supplemental Pay: Overtime pay Education: Bachelor's (Required) Experience: Home Automation: 1 year (Required) Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Paid sick time Paid time off Provident Fund Schedule: Day shift Work Location: In person Speak with the employer +91 8886635910

Technical Program Manager - saasgenie Job Description Company Overview saasgenie is seeking an experienced Technical Program Manager to join our dynamic technology team based in North America. As a key leader in our organization, you will drive the successful delivery of complex technical programs focused on custom SaaS integrations and data migration solutions. This role requires a unique combination of technical expertise, customer-facing skills, and program management excellence to deliver exceptional value to our clients. Position Summary The Technical Program Manager (TPM) will oversee the end-to-end lifecycle of technical projects, combining deep technical expertise with strong program management skills and customer engagement capabilities. This role requires proven experience with SaaS platforms, integration development, and data migration projects, along with the ability to confidently present to customers and contribute to business development efforts. Key Responsibilities Technical Leadership & Program Management Manage complete project lifecycles for custom SaaS integrations and data migration initiatives Lead technical architecture discussions and integration design reviews for Freshdesk, Intercom, Freshservice, and other SaaS platforms Oversee custom application development projects from requirements gathering through deployment and support Coordinate complex data migration programs including data assessment, transformation, validation, and cutover activities Drive the technical program management for data migration product offerings, ensuring successful delivery of complex data transformation and migration projects for enterprise customers Lead the development and delivery of custom integrations and applications for major SaaS platforms with direct customer interaction and business development support Ensure technical solutions meet scalability, security, and performance requirements Drive continuous improvement initiatives across all technical programs Customer Engagement & Business Development Present technical solutions and project proposals confidently to prospective and existing customers Lead customer discovery sessions to understand integration requirements and migration needs Collaborate with sales teams to develop compelling technical proposals and support deal closure Conduct technical demonstrations and proof-of-concept presentations Manage customer expectations and maintain strong relationships throughout project delivery Serve as the primary technical point of contact for enterprise customers during project execution SaaS Platform Expertise Leverage deep knowledge of Freshdesk, Intercom, and Freshservice platforms to design optimal integration solutions Stay current with platform updates, API changes, and new capabilities across supported SaaS ecosystems Develop and maintain integration patterns and best practices for supported platforms Troubleshoot complex integration issues and provide technical guidance to development teams Ensure compliance with platform-specific security and governance requirements Data Migration Leadership Lead data migration projects from initial assessment through successful production cutover Develop comprehensive migration strategies including data mapping, transformation rules, and validation procedures Coordinate with customer technical teams to understand source systems and target requirements Manage migration testing, validation, and rollback procedures Ensure data integrity, security, and compliance throughout migration processes Cross-Functional Coordination Collaborate with Engineering, Product, Sales, and Customer Success teams to ensure project alignment Facilitate communication between technical teams and business stakeholders Coordinate dependencies across multiple customer projects and internal development initiatives Manage resource allocation and timeline coordination across all technical programs Provide regular status updates and metrics to leadership and customers Quality Assurance & Risk Management Establish and enforce quality standards for integration development and data migration processes Proactively identify and mitigate technical and operational risks Develop comprehensive testing strategies for integration and migration projects Ensure all deliverables meet functional requirements and customer specifications Coordinate post-deployment support and issue resolution activities Required Qualifications Education & Experience Bachelor's degree in Computer Science, Engineering, Information Technology, or related technical field 5+ years of technical program management experience with SaaS platforms and integrations 3+ years of hands-on experience with Freshdesk, Intercom, Freshservice, or similar SaaS platforms Proven experience managing data migration projects and working with enterprise data systems Demonstrated success in customer-facing technical roles with business development responsibility Technical Skills Deep expertise with SaaS platform APIs, webhooks, and integration architectures Strong understanding of Freshdesk, Intercom, and Freshservice platforms, including customization and integration capabilities Experience with data migration tools, ETL processes, and data transformation methodologies Knowledge of integration patterns, middleware solutions, and API management platforms Understanding of database technologies, data warehousing, and analytics platforms Familiarity with cloud platforms (AWS, Azure, GCP) and modern development frameworks Proficiency with project management and collaboration tools Customer & Business Skills Exceptional presentation and communication skills with proven ability to engage C-level executives Experience supporting sales processes and contributing to deal closure in technical roles Strong analytical and problem-solving capabilities with customer-focused mindset Demonstrated ability to translate complex technical concepts into business value propositions Experience managing customer expectations and delivering successful outcomes in enterprise environments Negotiation skills and ability to manage scope changes and timeline adjustments Leadership & Management Skills Proven track record of leading complex, multi-stakeholder technical programs Experience managing multiple concurrent projects with competing priorities Strong organizational skills with attention to detail and ability to work under pressure Ability to influence and lead cross-functional teams without direct authority Conflict resolution skills and experience managing challenging customer situations Preferred Qualifications Experience with additional SaaS platforms beyond Freshdesk, Intercom, and Freshservice Background in enterprise software sales or business development Project Management Professional (PMP) or Agile/Scrum certification Experience with specific data migration tools and platforms Knowledge of compliance frameworks relevant to enterprise data handling Previous experience in a SaaS or integration services company Understanding of modern data architecture patterns and cloud-native solutions Work Environment & Expectations Location & Travel Based in North America with flexible remote work options Occasional travel required for customer meetings and project kick-offs Availability for customer calls across different time zones as needed Performance Expectations Lead multiple concurrent projects across integration and data migration initiatives Maintain high customer satisfaction scores and successful project delivery rates Contribute measurably to sales pipeline development and deal closure Drive continuous improvement in delivery processes and customer experience Success Metrics In this role, success will be measured by: Successful on-time delivery of integration and migration projects Customer satisfaction scores and reference-ability Contribution to sales pipeline and deal closure rates Quality metrics including post-deployment issue rates Team productivity and process improvement initiatives Revenue impact from successfully delivered projects

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Job Overview: We are looking for a creative and data-driven Growth Marketer to join our dynamic SaaS Revenue growth team. This role will be focused on strategizing and executing growth hacks to drive customer acquisition via owned channels, including the company website. The ideal candidate is passionate about experimentation, understands user behavior deeply, and thrives on improving conversion metrics across the funnel. Key Responsibilities: Growth Strategy & Experimentation: Design and execute innovative growth hacking experiments across owned digital properties. Use rapid experimentation frameworks to identify high-impact growth opportunities and optimize the funnel. Website Conversion Optimization: Collaborate with the website and design teams to create, test, and optimize high-converting landing pages. Use A/B testing, heatmaps, and analytics to understand user behavior and improve key page metrics. User Journey Personalization: Personalize the user journey across the website based on visitor behavior, intent, and segment. Implement tools and tactics to deliver contextual content and experiences to drive conversions. Customer Acquisition via Owned Channels: Develop acquisition strategies using owned assets such as blog, landing pages, email, and chat. Monitor and optimize the performance of these channels with a focus on reducing CAC and increasing MQLs. Analytics & Insights: Track performance of growth experiments and site changes; share actionable insights. Report on growth KPIs including conversion rates, CAC, MQLs, and website engagement metrics. Cross-functional Collaboration: Partner with content, product marketing, design, SEO, and analytics teams to align growth goals and execute campaigns. Qualifications 5-8 years of experience in growth marketing or performance marketing, ideally in a SaaS environment. Proven track record of running and scaling growth experiments. Strong understanding of CRO, A/B testing, and website personalization tools (e.g., Optimizely, VWO, Google Optimize). Familiarity with website analytics platforms (Google Analytics, Mixpanel, Hotjar, etc.). Data-driven mindset with a strong understanding of metrics and experimentation. Excellent communication, creative thinking, and collaboration skills. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Role Title: Customer Delight Team Role Expectations  Act as a point of contact for customers across email, chat, and calls.  Ensure exceptional customer service standards are met consistently.  Demonstrate ownership of queries by resolving them end-to-end with accuracy and empathy.  Coordinate with internal departments (Logistics, Tech, Marketing, and Warehousing) for query resolution.  Maintain a customer-first attitude in a fast-paced, digital-first environment.  Willingness to work in rotational shifts, including weekends. Role Deliverables  Timely response and resolution of customer queries within defined SLAs.  Clear and professional communication across all support platforms.  Identification and escalation of critical or recurring issues to relevant departments.  Support in refining SOPs and documenting best practices.  Contribute to improved CSAT scores by delivering consistent and delightful customer interactions.  Provide regular updates to the team on support trends and feedback.  Help maintain SLAs (response and resolution times) across all platforms.  Take ownership of customer issues and follow problems through to resolution.  Excellent problem-solving skills and the ability to handle pressure situations with empathy. Reporting Relationships Reports to: Customer Experience Manager Educational Qualifications  Graduate in any discipline (preferred: Commerce, Business Administration, or related fields). Experience Required  1–3 years of experience in customer service/support, preferably in e-commerce, retail,or cosmetics/beauty industry.  Strong command over written and verbal communication (English required, Hindi proficiency preferred).  Experience in using CRM platforms such as Freshdesk, Shopify, Uniware, Clickpost or similar tools.  Prior exposure to order, returns, refund, or courier coordination processes is a plus. About SUGAR Cosmetics (www.sugarcosmetics.com) SUGAR Cosmetics, a cult favorite amongst Gen Z and millennials, is one of the fastest-growing premium beauty brands in India. With its clutter-breaking persona, signature low-poly packaging and chart-topping products, SUGAR is the makeup of choice for bold, independent women who refuse to be stereotyped into roles. Crafted in state-of-the-art facilities across Germany, Italy, India, USA and Korea, the brand ships its bestselling products in Lips, Eyes, Face, Nails & Skin categories across the world. With a cruelty-free range that is high on style and higher on performance, the brand is obsessed with crafting products that are a perfect match for every Indian skin tone across seasons and around the calendar. Backed by the trust of marquee investors and the love of millions of makeup enthusiasts, SUGAR Cosmetics is rapidly scaling its physical presence with 50,000+ retail touchpoints across 550+ cities and a mission of reaching the doorstep of every makeup user in the country. Skills: crm platforms,empathy,problem-solving,coordination,customer,platforms,customer service,communication

We are the PERFECT match if you... Are a graduate with a minimum of 2-4 years of technical product support experience with following skills: Clear logical thinking and good communication skills. We believe in individuals who are high on ownership and like to operate with minimum management An ability to "understand" data and analyze logs to help investigate production issues and incidents Hands on experience of Cloud Platforms (GCP/AWS) Experience creating Dashboards & Alerts with tools like Metabase, Grafana, Prometheus Hands-on experience with writing SQL queries Hands on experience of logs monitoring tool (Kibana, Stackdriver, CloudWatch) Knowledge of Scripting language like Elixir/Python is a plus Experience in Kubernetes/Docker is a plus. Has actively worked on documenting RCA and creating incident reports. Good understanding of APls, with hands-on experience using tools like Postman or Insomnia. Knowledge of ticketing tool such as Freshdesk/Gitlab Here's what your day would look like... Defining monitoring events for IDfy's services and setting up the corresponding alerts Responding to alerts, with triaging, investigating and resolving resolution of issues Learning about various IDfy applications and understanding the events emitted Creating analytical dashboards for service performance and usage monitoring Responding to incidents and customer tickets in a timely manner Occasionally running service recovery scripts Helping improve the IDfy Platform by providing insights based on investigations and analysis root cause analysis Get in touch with ankit.pant@idfy.com

Role Objective Ensure smooth handling of customer complaints and queries, drive high satisfaction through timely resolution, and build a culture of discipline and empathy in the support team. Key Responsibilities Oversee entire customer support workflow (hotline + backend) Track and manage daily complaints via Google Sheets and WhatsApp Ensure SOP adherence for every complaint (logging, tracking, resolution, closure) Train and supervise junior support staff (telecaller & backend person) Coordinate with production/service teams for faster resolutions Monitor SLA breaches and escalate if unresolved >48 hrs Call customers for escalated or delayed issues personally Maintain and present weekly dashboards: TAT, closure %, SLA status Create customer satisfaction (CSAT) logs and call feedback system Help define new SOPs, feedback loops, and automation needs Support branding through courteous WhatsApp templates and follow-up calls Must-Have Skills Fluent Hindi communication (verbal and written) Calm, firm, and empathetic leadership style Strong command of Google Sheets, Forms, and WhatsApp workflow Ability to train, coach, and hold support team accountable Ownership mindset — acts like a founder, not just an employee Bonus If You Have Experience in EV, battery, inverter, or energy tech customer support English-speaking ability for internal meetings and documentation Knowledge of tools like Freshdesk, Zoho Desk, or TAT dashboards Growth Path Become Head of Customer Experience in 12–18 months Eligible for team bonuses, process innovation rewards, and future ESOP pool KPIs You’ll Own Complaint Resolution TAT SLA Breach Rate Customer Call Accuracy > 95% CSAT (Customer Thank You/Happy Feedbacks) > 5/week Weekly Dashboard Submissions (on-time, accurate) Why Join Enerjazz? Play a pivotal role in scaling a high-growth startup redefining mobility for millions. Own end-to-end operations with real impact on customer success and business outcomes. Work alongside visionary founders and a committed, energetic team. Competitive compensation and ESOPs. Enerjazz Tech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Customer Support Executive / Customer Support Representative We are seeking a highly motivated and empathetic Customer Support Executive to assist our customers by addressing inquiries, resolving issues, and ensuring overall satisfaction. You will be the first point of contact for customers and play a key role in maintaining strong customer relationships. Key Responsibilities: Respond to customer queries via phone, email, chat, or social media. Resolve product or service problems by clarifying the customer's complaint and determining the cause of the issue. Provide accurate, valid, and complete information using the right tools and methods. Follow up to ensure resolution and maintain customer satisfaction. Document customer interactions, feedback, and technical issues. Escalate unresolved queries to appropriate departments. Stay updated on product knowledge, policy changes, and best practices. Required Skills & Qualifications: Excellent communication skills in English (and local/regional languages if applicable). Strong problem-solving and analytical abilities. Patience, empathy, and a positive attitude toward handling difficult situations. Ability to work in shifts (if required). Basic computer knowledge and typing skills. Experience with CRM software or customer service tools (e.g., Zendesk, Freshdesk) is a plus. Preferred Qualifications: Bachelor’s degree in any field. Prior experience in customer support or a similar role. Familiarity with ticketing systems and live chat tools. Multilingual proficiency (if applicable to your customer base). Key Traits We Value: Active listening Attention to detail Adaptability Accountability Team collaboration Job Types: Full-time, Internship Pay: ₹15,000.00 - ₹20,000.00 per month Schedule: Day shift Supplemental Pay: Commission pay Performance bonus Language: Hindi (Preferred) English (Preferred) Work Location: In person

Job Title: Customer Support Executive Company: Affly Impex Pvt. Ltd. Location: Sikanderpur, Gurugram Salary: ₹2.5 – ₹3.5 LPA Experience: Minimum 2 Years Working Days: Monday to Saturday Job Description: Affly Impex Pvt. Ltd. is hiring an experienced Customer Support Executive to join our growing team in Gurugram. We’re seeking a proactive professional who can ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. Key Responsibilities: Respond to customer inquiries through phone, email, and chat in a timely and professional manner Provide accurate, valid, and complete information by using the right tools and methods Handle product-related queries, order updates, returns, and complaints Follow up with customers to ensure issue resolution and satisfaction Maintain records of customer interactions and transactions Coordinate with internal departments such as sales, logistics, and accounts to resolve customer issues Improve overall customer experience by identifying recurring problems and reporting them Requirements: Minimum 2 years of experience in a Customer Support/Customer Service role Excellent verbal and written communication skills (English and Hindi) Strong problem-solving and conflict-resolution abilities Basic knowledge of MS Office and CRM systems Ability to multi-task, prioritize, and manage time effectively Positive attitude and customer-first mindset Preferred Qualifications: Experience in handling B2B or B2C customer service Familiarity with tools like Zoho, Freshdesk, or other CRM platforms Job Type: Full-time Pay: ₹250,000.00 - ₹350,000.00 per year Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person Speak with the employer +91 9810796643

Customer Support Specialist (User Support) - Gurgaon Gurgaon Regular Operations - Customer Service Job ID: A32680 Responsibilities About the Team As part of our growing Customer Support team, you will be responsible for handling user feedback and safety inquiries, managing various user issues, recommending solutions and guiding users through features and functionalities, and providing top-quality user experience. This is an exciting opportunity to join a global operation, a rapidly expanding international team, and provide a world class support service for our users. Responsibilities - Deliver exceptional experience to users and help resolve issues that are escalated via different channels, including safety inquiries. - Respond to escalated user inquiries with high quality, accuracy and speed and collaborate with different teams, being the ultimate escalation point for users. - Identify users' needs and help them use specific safety features. Be an advocate for users and develop ways to improve the overall user experience on the platform. - Identify and report patterns, propose solutions, and drive implementations to prevent issues from recurring. - Escalate risky issues to responsible teams in a timely way and follow up the whole process. - Conduct initial triage and fact identification. Qualifications Minimum Qualifications - Proficient in both written and verbal English communication. - Demonstrated ability in problem-solving and root cause analysis. - Strong attention to detail when handling customer inquiries via chat and email. - Experience using ticketing systems or customer service platforms (e.g., Zendesk, Freshdesk, Salesforce). - Understanding of customer service KPIs such as CSAT, AHT, FCR, and SLA. - Ability to prioritize tasks in a fast-paced environment with a strong focus on customer satisfaction. Preferred Qualifications - 1 years of experience in a customer service or support role, preferably in a digital or tech environment. - Familiarity with CRM tools and escalation processes. - Track record of resolving complex customer issues with minimal supervision. - Experience working in a KPI-driven environment with a focus on continuous improvement. - Strong interpersonal skills and the ability to work collaboratively across teams. Job Information About Us Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join ByteDance Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day. As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us. Diversity & Inclusion ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. Trust & Safety at ByteDance ByteDance recognises that keeping our platform safe for the ByteDance communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

Location: Onsite Company: EaseToLearn Job Type: Full-Time Salary- Upto 25K About the Company: EaseToLearn is a fast-growing EdTech platform delivering innovative solutions to institutions, coaching centers, and enterprises. We’re on a mission to make learning personalized, efficient, and impactful. As part of our growth, we’re hiring a Customer Support Executive – B2B to manage and support our institutional clients and partners. Role Overview: You will be responsible for providing prompt, professional, and solution-oriented support to our B2B clients. You’ll act as a bridge between internal teams and client institutions to ensure smooth platform usage, training, and satisfaction. Key Responsibilities: Serve as the primary point of contact for institutional clients (schools, coaching centers, colleges, etc.). Resolve queries and issues related to product usage, login/access, reporting, and technical glitches. Coordinate with internal teams (tech, product, content) to ensure timely resolution of client concerns. Provide platform training and onboarding to new institutional users via virtual meetings or in-person visits (if required). Monitor client activity and usage to proactively address engagement and adoption issues. Maintain clear documentation of client interactions using CRM and support tools. Share feedback from clients with the product and tech team for improvements. Requirements: Bachelor’s degree in any field. 1 years of experience in customer support, client servicing, or B2B coordination—preferably in EdTech or SaaS. Strong communication skills (written and verbal). Patience, empathy, and a customer-first mindset. Ability to multitask and prioritize client needs. Familiarity with support tools like Freshdesk, Zendesk, or CRMs is a plus. Willingness to travel occasionally for client visits, if required. What We Offer: Opportunity to work in a high-growth, purpose-driven sector. A collaborative and energetic team environment. Clear growth and upskilling opportunities. Competitive salary and performance incentives. If you’re someone who enjoys solving problems, building relationships, and creating impact in the education space—apply now! Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Paid time off Schedule: Day shift Ability to commute/relocate: Janakpuri, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred) Experience: B2B sales: 1 year (Preferred) Language: English (Preferred) Work Location: In person Speak with the employer +91 7011552145

Location: On-site Company: EaseToLearn Job Type: Full-Time Salary - upto 25k About the Company: EaseToLearn is a fast-growing EdTech platform delivering innovative solutions to institutions, coaching centers, and enterprises. We’re on a mission to make learning personalized, efficient, and impactful. As part of our growth, we’re hiring a Customer Support Executive – B2B to manage and support our institutional clients and partners. Role Overview: You will be responsible for providing prompt, professional, and solution-oriented support to our B2B clients. You’ll act as a bridge between internal teams and client institutions to ensure smooth platform usage, training, and satisfaction. Key Responsibilities: Serve as the primary point of contact for institutional clients (schools, coaching centers, colleges, etc.). Resolve queries and issues related to product usage, login/access, reporting, and technical glitches. Coordinate with internal teams (tech, product, content) to ensure timely resolution of client concerns. Provide platform training and onboarding to new institutional users via virtual meetings or in-person visits (if required). Monitor client activity and usage to proactively address engagement and adoption issues. Maintain clear documentation of client interactions using CRM and support tools. Share feedback from clients with the product and tech team for improvements. Requirements: Bachelor’s degree in any field. 1 years of experience in customer support, client servicing, or B2B coordination—preferably in EdTech or SaaS. Strong communication skills (written and verbal). Patience, empathy, and a customer-first mindset. Ability to multitask and prioritize client needs. Familiarity with support tools like Freshdesk, Zendesk, or CRMs is a plus. Willingness to travel occasionally for client visits, if required. What We Offer: Opportunity to work in a high-growth, purpose-driven sector. A collaborative and energetic team environment. Clear growth and upskilling opportunities. Competitive salary and performance incentives. If you’re someone who enjoys solving problems, building relationships, and creating impact in the education space—apply now! Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Paid time off Schedule: Day shift Ability to commute/relocate: Janakpuri, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred) Experience: B2B sales: 1 year (Preferred) Language: English (Preferred) Willingness to travel: 75% (Preferred) Work Location: In person Speak with the employer +91 7011552145

Job Description: We are looking for a dedicated and customer-centric Customer Support Associate to join our support team. The ideal candidate will have prior experience handling inbound/outbound calls as well as chat/email support , ensuring high-quality service across all communication channels. Key Responsibilities: Handle customer queries via calls, chat, and emails in a timely and professional manner. Maintain a positive, empathetic, and professional attitude toward customers at all times. Identify and assess customers' needs to achieve satisfaction. Provide accurate, valid, and complete information by using the right tools and resources. Follow communication procedures, guidelines, and policies. Escalate unresolved issues to the appropriate teams. Maintain detailed records of customer interactions, comments, and complaints. Meet performance benchmarks such as response time, resolution rate, and customer satisfaction scores. Requirements: Minimum 1 year of experience in customer support (voice + non-voice). Strong verbal and written communication skills in English (regional language proficiency is a plus). Ability to multitask, prioritize, and manage time effectively. Familiarity with CRM systems, support tools, and ticketing platforms (e.g., Freshdesk, Zendesk, etc.). Flexible to work in shifts, including weekends and holidays if required. A calm, patient, and empathetic approach to dealing with frustrated customers Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Health insurance Schedule: Morning shift Supplemental Pay: Overtime pay Performance bonus Application Question(s): Are You Located in Hauz Khas? Language: English (Required) Work Location: In person Expected Start Date: 07/07/2025

Role Summary We are seeking a proactive and detail-oriented Junior WordPress + Support Ticket Executor to join our team. This hybrid role involves maintaining and updating WordPress-based websites, while also managing technical support tickets and ensuring timely resolution of client and internal issues. Ideal for someone looking to grow their web development and customer support skills in a fast-paced environment. Responsibilities WordPress Maintenance & Development · Implement minor changes to WordPress sites (text, images, themes, plugins). · Update core WordPress, themes, and plugins safely and regularly. · Support in creating and editing new pages using Gutenberg, Elementor, or similar builders. · Troubleshoot basic frontend/backend issues (e.g., broken links, layout errors, plugin conflicts). · Assist in basic SEO implementations (meta tags, alt attributes, XML sitemaps). Support Ticket Execution · Monitor and respond to support tickets via [Zendesk, Freshdesk, Jira, or other tools]. · Triage incoming issues and assign/escalate where appropriate. · Document resolutions and update knowledge base entries. · Ensure SLAs are met and communication is clear with stakeholders. Quality Assurance · Perform basic cross-browser and device testing for updates and bug fixes. · Log issues with reproduction steps and screenshots. · Test plugin/theme updates on staging environments before pushing live. Requirements Technical Skills · Basic experience with WordPress (admin interface, themes, plugins). · Understanding of HTML/CSS (JavaScript or PHP is a plus). · Familiarity with website hosting environments (cPanel, FTP, staging). · Comfort using ticketing systems and version control (e.g., Git is a plus). Communication & Organization · Strong written communication for ticket documentation. · Ability to prioritize tasks and meet deadlines. Attention to detail and a proactive attitude toward learning Preferred Qualifications · 1 year of experience in WordPress or technical support (internships count). · Exposure to web hosting platforms and CMS migrations is a plus. · Experience with tools like Google Search Console, Google Analytics, or SEO plugins is a bonus. Job Types: Full-time, Permanent Benefits: Leave encashment Paid sick time Paid time off Provident Fund Schedule: Fixed shift Monday to Friday Supplemental Pay: Overtime pay Ability to commute/relocate: Surat, Gujarat: Reliably commute or planning to relocate before starting work (Preferred) Experience: WordPress: 1 year (Preferred) Work Location: In person

Responsibilities About the Team As part of our growing Customer Support team, you will be responsible for handling user feedback and safety inquiries, managing various user issues, recommending solutions and guiding users through features and functionalities, and providing top-quality user experience. This is an exciting opportunity to join a global operation, a rapidly expanding international team, and provide a world class support service for our users. Responsibilities - Deliver exceptional experience to users and help resolve issues that are escalated via different channels, including safety inquiries. - Respond to escalated user inquiries with high quality, accuracy and speed and collaborate with different teams, being the ultimate escalation point for users. - Identify users' needs and help them use specific safety features. Be an advocate for users and develop ways to improve the overall user experience on the platform. - Identify and report patterns, propose solutions, and drive implementations to prevent issues from recurring. - Escalate risky issues to responsible teams in a timely way and follow up the whole process. - Conduct initial triage and fact identification. Qualifications Minimum Qualifications - Proficient in both written and verbal English communication. - Demonstrated ability in problem-solving and root cause analysis. - Strong attention to detail when handling customer inquiries via chat and email. - Experience using ticketing systems or customer service platforms (e.g., Zendesk, Freshdesk, Salesforce). - Understanding of customer service KPIs such as CSAT, AHT, FCR, and SLA. - Ability to prioritize tasks in a fast-paced environment with a strong focus on customer satisfaction. Preferred Qualifications - 1 years of experience in a customer service or support role, preferably in a digital or tech environment. - Familiarity with CRM tools and escalation processes. - Track record of resolving complex customer issues with minimal supervision. - Experience working in a KPI-driven environment with a focus on continuous improvement. - Strong interpersonal skills and the ability to work collaboratively across teams. About Us Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.​ Why Join ByteDance Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.​ As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.​ Diversity & Inclusion​ ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​ Trust & Safety at ByteDance ByteDance recognises that keeping our platform safe for the ByteDance communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.​ We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.​

Location: On-site Company: EaseToLearn Job Type: Full-Time Salary - upto 25k About the Company: EaseToLearn is a fast-growing EdTech platform delivering innovative solutions to institutions, coaching centers, and enterprises. We’re on a mission to make learning personalized, efficient, and impactful. As part of our growth, we’re hiring a Customer Support Executive – B2B to manage and support our institutional clients and partners. Role Overview: You will be responsible for providing prompt, professional, and solution-oriented support to our B2B clients. You’ll act as a bridge between internal teams and client institutions to ensure smooth platform usage, training, and satisfaction. Key Responsibilities: Serve as the primary point of contact for institutional clients (schools, coaching centers, colleges, etc.). Resolve queries and issues related to product usage, login/access, reporting, and technical glitches. Coordinate with internal teams (tech, product, content) to ensure timely resolution of client concerns. Provide platform training and onboarding to new institutional users via virtual meetings or in-person visits (if required). Monitor client activity and usage to proactively address engagement and adoption issues. Maintain clear documentation of client interactions using CRM and support tools. Share feedback from clients with the product and tech team for improvements. Requirements: Bachelor’s degree in any field. 1 years of experience in customer support, client servicing, or B2B coordination—preferably in EdTech or SaaS. Strong communication skills (written and verbal). Patience, empathy, and a customer-first mindset. Ability to multitask and prioritize client needs. Familiarity with support tools like Freshdesk, Zendesk, or CRMs is a plus. Willingness to travel occasionally for client visits, if required. What We Offer: Opportunity to work in a high-growth, purpose-driven sector. A collaborative and energetic team environment. Clear growth and upskilling opportunities. Competitive salary and performance incentives. If you’re someone who enjoys solving problems, building relationships, and creating impact in the education space—apply now! Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Paid time off Schedule: Day shift Ability to commute/relocate: Janakpuri, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred) Experience: B2B sales: 1 year (Preferred) Language: English (Preferred) Willingness to travel: 75% (Preferred) Work Location: In person Speak with the employer +91 7011552145

Location: Onsite Company: EaseToLearn Job Type: Full-Time Salary- Upto 25K About the Company: EaseToLearn is a fast-growing EdTech platform delivering innovative solutions to institutions, coaching centers, and enterprises. We’re on a mission to make learning personalized, efficient, and impactful. As part of our growth, we’re hiring a Customer Support Executive – B2B to manage and support our institutional clients and partners. Role Overview: You will be responsible for providing prompt, professional, and solution-oriented support to our B2B clients. You’ll act as a bridge between internal teams and client institutions to ensure smooth platform usage, training, and satisfaction. Key Responsibilities: Serve as the primary point of contact for institutional clients (schools, coaching centers, colleges, etc.). Resolve queries and issues related to product usage, login/access, reporting, and technical glitches. Coordinate with internal teams (tech, product, content) to ensure timely resolution of client concerns. Provide platform training and onboarding to new institutional users via virtual meetings or in-person visits (if required). Monitor client activity and usage to proactively address engagement and adoption issues. Maintain clear documentation of client interactions using CRM and support tools. Share feedback from clients with the product and tech team for improvements. Requirements: Bachelor’s degree in any field. 1 years of experience in customer support, client servicing, or B2B coordination—preferably in EdTech or SaaS. Strong communication skills (written and verbal). Patience, empathy, and a customer-first mindset. Ability to multitask and prioritize client needs. Familiarity with support tools like Freshdesk, Zendesk, or CRMs is a plus. Willingness to travel occasionally for client visits, if required. What We Offer: Opportunity to work in a high-growth, purpose-driven sector. A collaborative and energetic team environment. Clear growth and upskilling opportunities. Competitive salary and performance incentives. If you’re someone who enjoys solving problems, building relationships, and creating impact in the education space—apply now! Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Paid time off Schedule: Day shift Ability to commute/relocate: Janakpuri, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred) Experience: B2B sales: 1 year (Preferred) Language: English (Preferred) Work Location: In person Speak with the employer +91 7011552145