SAGE

Job Purpose To grow and strengthen Sages portfolio of medical and health sciences journals in alignment with the company’s strategic objectives. The primary focus is on acquiring and commissioning high-quality, high-impact journals through active market engagement and relationship-building with academic institutions, research societies, and relevant organizations. The role requires a strong commitment to editorial excellence, global relevance, marketability, and rigorous peer review standards. Key Responsibilities Strategic Implementation & Business Development Drive the expansion of Sage’s medical journals portfolio in line with strategic growth plans. Develop and execute a robust commissioning strategy for Sage India with measurable goals. Identify, evaluate, and acquire journals that align with Sage’s editorial and commercial priorities, including both core and Spectrum services portfolios. Maintain and update stakeholder records, tracking engagement and follow-up actions. Market Engagement & Brand Building Represent Sage at national and international medical conferences, workshops, and institutional meetings to raise the company’s profile and generate acquisition leads. Build and maintain relationships with editors, academic societies, research institutions, and think tanks. Monitor and report on market trends, competitor activity, and emerging opportunities to inform strategy. Develop and deliver presentations and workshops to promote Sage’s journals and author services. Editorial & Commercial Evaluation Prepare and present Journal Summaries for internal evaluation, ensuring alignment with Sage’s global publishing policies. Conduct comprehensive editorial and market assessments, including analysis of the competitive landscape, society/editor credentials, and commercial viability. Prepare detailed profit and loss (P&L) projections and determine appropriate pricing strategies. Contracting & Internal Coordination Manage the end-to-end contracting process, from proposal development to final agreement execution. Liaise with internal departments including Sales, Production, Peer Review, Marketing, Customer Service, and Finance to facilitate successful journal onboarding. Ensure timely issuance, review, and execution of all contracts and related documentation. Maintain complete records of all journal acquisition paperwork and ensure accurate handover to editorial and production teams. Skills & Competencies Strong relationship-building skills with academic and institutional stakeholders. Proven track record in medical publishing or commissioning, with a clear understanding of the academic market. Excellent communication, negotiation, and presentation abilities. Sound commercial and financial acumen; ability to assess journal performance and viability. Analytical mindset with the ability to interpret market and performance data. Strong project and time management skills; ability to manage multiple priorities. Proficient in Microsoft Office (Word, Excel, Outlook). Comfortable working in a collaborative, multicultural, and fast-paced environment. Willingness to travel frequently for business development and stakeholder engagement. Qualifications & Experience Education: Master’s degree in medicine, dentistry, life sciences, or related fields. Alternatively, a strong graduate qualification with demonstrable relevant experience. Experience: Essential: Minimum 2 years of experience in medical journal publishing, commissioning, or a similar business development role. Experience in client engagement, lead generation, contract negotiation, and academic relationship management. Desirable: Familiarity with Sage’s journal programmes. Experience working in an international and cross-functional publishing environment. Key Behaviors Proactive and self-motivated Passionate about academic publishing and commissioning Detail-oriented and organized Persuasive and confident in negotiations Flexible and adaptable to change Accountable and results-driven Collaborative team player Willingness to travel as required

Job Description Job Title: Peer Review Associate Department: Peer Review Global Services Division Reports To: Peer Review Supervisor, Global Services Division – SAGE India Job Purpose The Peer Review Associate supports the journal peer review process by managing manuscript submissions, reviewer assignments, and communications across SAGE Track. The role ensures timely and efficient movement of manuscripts through the review process and prepares accepted manuscripts for production. Key Responsibilities Manuscript Management Review and process incoming manuscripts via SAGE Track, ensuring they meet submission criteria and are ready for peer review. Invite and assign reviewers; support them throughout the review process. Monitor pending tasks for editors, associate editors (if applicable), reviewers, and authors, and send timely follow-up reminders. Post-Acceptance Checks Ensure authors of accepted manuscripts complete and submit contributor forms via SAGE Track. Review accepted manuscripts for completeness and readiness for production (e.g., author contact info, editable file formats, permissions, and reference style compliance). Export completed manuscripts to the SAGE Production Editor in alignment with article deadlines. Communication & Support Respond promptly (within 24 hours, excluding weekends and holidays) to queries from journal editors, associate editors, authors, reviewers, and SAGE staff. Maintain and update email templates in SAGE Track according to journal-specific needs. Coordinate with ScholarOne support for any technical issues encountered on SAGE Track. Journal Oversight & Relationship Management For journals supported by Editorial Assistants, oversee peer review health by: Troubleshooting site issues Managing editor relationships Guiding Editorial Assistants Serving as their first point of escalation Act as the primary liaison between SAGE and journal editors, communicating key updates and ensuring smooth collaboration. Share Editorial Board updates with relevant Global Publishing Editors and Production Editors. Reporting & Monitoring Maintain a Daily Tracker to record ongoing tasks and activities. Submit weekly user performance reports to the Peer Review Supervisor and US Manager. Populate the weekly Overdue Task Report with updated journal comments. Run and share reports from SAGE Track periodically as requested. System & Site Maintenance Troubleshoot functionality issues on SAGE Track. Ensure journal sites remain current and aligned with global standards and initiatives. Collaborate with US and UK teams to implement peer review systems for new journals or migrate existing ones. Productivity Standards Manage a manuscript workload in alignment with the annual Work Allocation Plan (WAP) post-training. Provide timely, professional, and solution-oriented responses to all stakeholders. Support journal editors and internal teams with special projects and initiatives, as needed. Adhere to journal-specific editorial guidelines and processes outlined in the Journal Editor’s Guide. Teamwork & Collaboration Contribute ideas and feedback constructively to improve team operations. Assist fellow team members on designated journals when needed. Participate in departmental projects, committees, or task forces. Foster a collaborative, respectful, and positive team environment. Required Skills & Competencies Excellent written and verbal communication Strong attention to detail and organizational skills Ability to manage multiple tasks and meet tight deadlines Problem-solving mindset with a proactive approach Team-oriented, cooperative, and respectful demeanor Adaptable to new systems, processes, and priorities Qualifications & Experience Bachelor’s Degree (required) 1–2 years of relevant experience in the publishing industry, preferably in peer review or editorial support

Job Title: Associate Managing Editor Department: Editorial Reports To: Managing Editor (or designated personnel) Job Purpose The Associate Managing Editor will report directly to the Managing Editor or any assigned authority. This role involves end-to-end management of academic journals, ensuring efficient onboarding, development, and growthparticularly in abstracting, indexing, and overall visibility. The incumbent will collaborate regularly with teams across SAGE India, UK, and US offices to resolve issues raised by editors, reviewers, or authors. A strong emphasis will be placed on maintaining excellent communication, building relationships with key stakeholders, and achieving performance metrics. Key Responsibilities Journal Management & Development Independently oversee tasks across the SAGE India journals portfolio. Ensure smooth transition of journals from acquisition to active editorial management. Collaborate with journal editors to identify needs related to workflow, timelines, indexing, promotion, and other editorial requirements. Closely monitor the publishing pipeline and assist editors in resolving delays or bottlenecks. Stakeholder Communication & Relationship Building Serve as the primary liaison for editors, reviewers, authors, and internal teams. Maintain a high level of professional communication and strong working relationships with all journal stakeholders. Address and resolve journal-related issues at any stage in the publishing process. Abstracting, Indexing & Journal Performance Drive improvements in journal visibility through indexing, abstracting, and impact factor initiatives. Educate and guide editors on best practices related to A&I and strategies to improve journal performance. Prepare and present publisher performance reports to internal and external stakeholders. Marketing & Promotion Work with the marketing team to plan and execute journal-specific promotions (e.g., Call for Papers, special issue promotion, impact factor campaigns). Assist in the development and review of promotional materials for conferences and events. Contract Management & Reporting Draft, review, and negotiate journal contracts, renewals, and addendums in coordination with legal or commercial teams. Maintain detailed journal-specific performance reports and documentation. Monitor and report on KPIs for both individual and journal performance. Strategic Initiatives Stay informed of trends and emerging practices in academic publishing. Contribute to department goals through proactive initiative and strategic thinking. Escalate complex or unresolved issues to the reporting manager when necessary. Skills, Qualifications & Experience Postgraduate degree in life sciences, medical sciences, or a related field. 3–5 years of relevant experience in journal publishing, particularly in an editorial or management capacity. Sound understanding of peer review systems, editorial workflows, and journal development. Familiarity with publishing contracts and journal performance metrics (e.g., Impact Factor, indexing databases). Proficient in Microsoft Excel, PowerPoint, SharePoint, Teams, and Outlook. Strong verbal and written communication skills. Experience with manuscript submission and peer review systems (e.g., ScholarOne, Editorial Manager) is a plus.

JOB PURPOSE You will report directly to the Associate Managing Editor and/or anyone else designated by the Deputy Managing Editor. Each individual journal will have pre-determined timelines for tasks, which you will meet or exceed. You will be provided with the specific task timelines for each journal. KEY ACCOUNTABILITIES Uphold ethical standards following relevant manuscript submission guidelines (MSGs), Committee on Publication Ethics (COPE) and appropriate Equator Network guidelines, where applicable. On the successful completion of training and probationary period, perform pre-peer review checks on manuscripts and recommend further action in terms of whether they need to be unsubmitted or can proceed for peer review, or request author(s) for clarification. Coordinate with Peer Review Associate (PRA), when appropriate, to ensure that manuscripts are processed through the peer-review management system adhering to the workflow timelines. Perform the assigned work with little-to-no supervision from your manager as well as other supervisors in Sage India/UK/US. Maintain positive work relationships and top-quality and prompt (usually within 24 hrs.) communication with fellow journal editors, authors, reviewers, and Sage staff worldwide. Demonstrate eagerness to develop editorial knowledge and proficiency. SKILLS, QUALIFICATIONS & EXPERIENCE Graduate in life sciences with 0-2 years of relevant experience. Effective communication skills, both oral and written are required. Strong attention to detail. Prior exposure to peer review process and a fair understanding of scientific manuscripts is desirable but not mandatory. Sage is committed to Diversity and Inclusion and is an equal opportunities employer. We value individuality and therefore welcome all qualified applications from a diverse range of candidates. Suitable candidates can share their resume at tabindasuhail.khan@sagepub.in

Job Purpose Customer Success Manager (CSM) in the Learning Resource division of a publishing company focused on aggressive engagement, pre-demos, and customer experience should have a role that combines proactive customer relationship management, digital engagement strategies, and deep product knowledge to maximize customer satisfaction, retention, and growth. Role Overview The Customer Success Manager will be responsible for driving aggressive engagement and delivering exceptional customer experience for our Learning resources products. This role focuses on pre-demo engagements, onboarding, adoption, and ongoing relationship management to ensure customers derive maximum value from our content solutions . The CSM will act as a trusted advisor, advocate, and primary point of contact, fostering long-term loyalty and growth. Key Responsibilities Customer Engagement & Pre-Demos Proactively engage potential and existing customers before demos to understand their needs, tailor presentations, and set clear expectations. Collaborate with sales and marketing teams to design and execute targeted outreach campaigns that drive demo attendance and product interest. Use Existing data points to identify the institution based on profile, past interest, research focused & sales/marketing recommendations. Onboarding & Adoption Guide new customers through seamless onboarding processes, ensuring they understand product features and benefits. Develop and deliver focus sessions and digital content to facilitate early adoption and value realization. Monitor customer usage and engagement metrics to identify adoption gaps and intervene proactively or establish connection with key stakeholders. Customer Experience & Relationship Management Serve as the main point of contact for customers, building strong, consultative relationships with key stakeholders. Act as a customer advocate internally, providing feedback to product, marketing, Training and support teams to enhance the product and service experience. Manage customer health scores, track satisfaction (e.g., NPS), and address churn risks through timely interventions. Retention, Expansion & Growth Identify upsell and cross-sell opportunities aligned with customer needs and business goals. Collaborate with sales and product teams to drive renewals and expand account value. Lead digital lifecycle programs including automated engagement for renewals, advocacy, focused group sessions and long-term success. Data-Driven Optimization Analyze customer engagement data and campaign performance to continuously improve digital touchpoints and customer journeys. Report on key success metrics such as activation rates, retention, and customer satisfaction to leadership. Required Skills & Qualifications Proven experience (7+ years) in customer success, digital engagement, or account management. Strong understanding of education business & academic/educational processes. Excellent communication and presentation skills, with the ability to tailor messaging for diverse audiences. Analytical mindset with experience in tracking customer health metrics and using data to drive decisions. Ability to manage multiple customer accounts and digital programs simultaneously. Collaborative approach to work with cross-functional teams including sales, product, marketing, Training and support. Passion for delivering exceptional customer experiences and driving customer advocacy. Ability to manage diverse product portfolio & learn, practice & implement quickly. Master degree preferred arts background. Presentation & public speaking skills. Suitable candidates can share their resume at tabindasuhail.khan@sagepub.in

Job Purpose OVERVIEW 1. This position requires the candidate to hold a postgraduate qualification in medicine and/or life sciences. 2. You will report directly to the Managing Editor and/or anyone else designated by him/her. 3. You will regularly correspond, as advised, with all concerned staff in the Sage UK/US office to report in a prescribed reporting format on a daily or weekly basis via email, telephone or video conference. 4. You will manage various tasks as assigned to you, from time to time, in the peer review process of manuscripts in the journals, from submission through export to Sage Production using ScholarOne or any online peer review management system. 5. You will maintain high quality communication and excellent relationships with fellow journal editors, authors, reviewers, and other Sage staff. Key Accountabilities ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: Scope of work includes, but are not limited to, the following: 1. Uphold ethical and quality standards by following the relevant manuscript submission guidelines (MSGs), Committee on Publication Ethics (COPE) and Equator Network guidelines, where applicable and appropriate. 2. Ensure that all submitted manuscript files are in proper order. 3. Conduct preliminary evaluations of manuscripts and recommend and process further action in terms of whether the manuscript needs to be unsubmitted (request authors for clarification) or can proceed for peer-review. 4. Select and invite suitable peer-reviewers for individual manuscripts until at least the manuscript receives sufficient good enough reviews (usually 2) in order to recommend/make a decision. Reviewer suitability is to be assessed by considering all potential conflict(s) of interest(s). 5. Request assistance, when appropriate, to ensure that manuscripts are processed through the peer-review management system adhering to the workflow timelines. 6. Evaluate the peer-review reports received and make recommendations and not decisions on manuscripts based on peer-review reports and editorial review (accept, minor revise, major revise, reject). However, looking at the caliber demonstrate we provide training to make such decisions on manuscripts. 7. Maintain positive work relationships and high-quality and prompt (usually within 24 hours except weekends and holidays) communication with fellow journal editors, authors, reviewers, and SAGE staff worldwide. 8. Respond to journal mailbox queries, when assigned, from journal editors, authors, reviewers, and SAGE staff. 9. Perform the assigned work with little-to-no supervision from the Managing Editor or other supervisors in Sage India/UK/US. 10. Be flexible enough to attend video/audio conferences with US and UK colleagues after the usual office-hours. 11. Demonstrate eagerness to develop editorial knowledge and proficiency. Productivity Standards: 1. Each individual journal will have pre-determined timelines for tasks, which you will meet or exceed. You will be provided with the specific task timelines for each journal. 2. On the successful completion of your training and probationary period, you will select/invite at least 160 suitable reviewers per day if that is all the task you were to perform in each day. Other: 1. Respond to any email inquiries from fellow journal editors, authors, reviewers, and other SAGE staff within 24 hours of receiving the email (except weekends and holidays), and respond in a clear, articulate, and organized manner. 2. Occasional correspondence with the support staff at ScholarOne may be necessary to troubleshoot issues with the ScholarOne site. 3. Assist fellow SAGE staff with any projects or initiatives, as requested. 4. Provide guidance, training and assistance to the fellow Editors or any other colleague(s) as assigned. Act as a Liaison Between Sage and Journal Editors: 1. Communicate in a professional and personable manner with editors, authors, reviewers, and other Sage staff on any issues concerning their journal. 2. Closely monitor manuscript progress (to prevent delays) as they move through the various stages of the peer review process. 3. Promptly (within 24 hours, except weekends and holidays) inform your manager of any written (or other) communication you receive from editors/authors/reviewers/Sage staff that are tense or critical in nature and any appreciation. Supportive Team Member: 1. Contribute ideas and give feedback in a concise and productive way. 2. Be available to provide support to fellow Editors, and other colleagues, as assigned as and when needed. 3. Assist in the training of new Sage colleagues. 4. Participate in projects, committees, or task forces as assigned by manager. 5. Participate in other activities, as needed, to achieve company and department goals. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed within this position description are representative of the education, skills, experience and qualifications required. Incumbents in this position must always maintain absolute confidentiality with company information. Management reserves the right to amend or rescind the essential functions of this position at any time, without prior notice. Skills, Qualifications & Experience This position requires the candidate to hold a postgraduate qualification in medicine and/or life sciences Sage is committed to Diversity and Inclusion and is an equal opportunities employer. We value individuality and therefore welcome all qualified applications from a diverse range of candidates. Suitable candidates can share their resume at tabindasuhail.khan@sagepub.in

JOB PURPOSE To actively manage a portfolio of journals, developing its quality, profile, market share and financial performance in line with Sage's strategy. To maintain positive relationships with journal editorial boards and publishing partners, delivering high quality service and guidance. KEY ACCOUNTABILITIES Actively manage journal editor performance, establishing and implementing best practice with regard to manuscript submission, peer review process, revision and resubmission policies, and optimal editorial board function. Undertake recruitment of new editors or replace editors where necessary. Monitor the financial performance of journals in the assigned portfolio, maximising revenues and controlling costs. Provide information and advice to journal editors and partner societies to help them improve the quality of content published in their journals. Successfully negotiate editor and society contract renewals, produce profit and loss statements, prepare draft contracts and lead contract approval process through to contract signature. Lead journal editorial board meetings and represent Sage at conferences where appropriate. Liaise with other departments to ensure that the journals are produced, marketed and distributed in an appropriate way and within acceptable costs. Where required, be responsible for handling acquired titles from contract through to publication by Sage by coordinating with other departments to ensure necessary actions are completed on time. Support the Senior Publishing Editor/Publisher/Senior Publisher as required with departmental projects and tasks. SKILLS, QUALIFICATIONS & EXPERIENCE Experience in running journals, ideally at an academic or scientific journal publisher. Good understanding of the journal publication process and industry. Strong oral and written communication skills, able to delivering presentations and communicate information confidently and clearly. Excellent Relationship management skills Ability to identify, advise and act appropriately on ethical or legal questions relating to publication, for example publication misconduct, libel, copyright. Suitable candidates can share their resume at tabindasuhail.khan@sagepub.in

JOB PURPOSE This role is responsible for analysing our existing systems and workflows and developing strategies to improve efficiency and increase the digital content publishing capabilities of Sage, across multiple products. KEY ACCOUNTABILITIES Conduct workflow and system analysis to identify pain-points and propose effective solutions. Work with key business partners, analysts and developers to produce new workflow requirements. Lead the team task management system and run deployment of new projects and features. Collaborate with global teams on new product workflow deployment to ensure on-time publication. Work with external teams to implement new processes in support of Sage's strategic goals. Maintain oversight of global digital publishing workflows to ensure optimal output whilst continuously seeking efficiencies. Provide global higher-level troubleshooting support to global departments Liaise with Sage's external vendors to ensure content compliance to specifications and superior quality. Provide effective training support where necessary to reduce queries. SKILLS, QUALIFICATIONS & EXPERIENCE Ability to analyse systems and workflows to develop creative solutions. Ability to work multi-functionally with other groups and 3rd party vendors. Ability to work effectively within deadlines. Ability to organise and direct projects within an Agile framework. Understanding of Lean Continuous Improvement methodology. Good working knowledge of XML, databases, XQuery, XSLT and XHTML required. Good knowledge of XML editing software. Strong knowledge of Microsoft Office applications. Suitable candidates can share their resume at tabindasuhail.khan@sagepub.in Sage is committed to Diversity and Inclusion and is an equal opportunities employer. We value individuality and therefore welcome all qualified applications from a diverse range of candidates.

JOB PURPOSE: To be responsible for the content of a list of journals that are outsourced under the supplier management model or managed inhouse. The Associate Content Manager may also undertake article tasks for the team as required. KEY ACCOUNTABILITIES: Takes responsibility for the publication of assigned list of journals. Ensures individual articles are completed by suppliers to agreed turnaround times and quality. Advises journal editors, board members and contributors, referring queries elsewhere in Sage as necessary, in order to maintain healthy working relationships with external partners. Appraises the quality of work carried out by suppliers and reports to senior management. Advises supplier managers on the services required by particular journals (e.g., turnaround times or specialist editing). Resolves queries with support and acts as an escalation point from the supplier. Creates and embeds continuous improvement and new metadata requirements as required, liaising with Editorial, PTD and IT and operating within a lean framework. Keeps manager and internal publishing editor informed of any developments affecting scheduling, relationships, or budgeting, and liaises with other departments as required. Liaises with commercial sales to ensure timely publication of supplements and advertising with revenue negotiated by commercial sales. Takes responsibility for quality of metadata accompanying articles, as required by the business SKILLS, QUALIFICATIONS & EXPERIENCE Demonstrates strong organisational skills Strong written and in person communication and time management skills Ability to thrive and enjoy working within a constantly changing environment Experience of working with MS Office applications (Outlook, Word, Excel) Experience of working as a Production Editor or equivalent role Suitable candidates can share their resume at tabindasuhail.khan@sagepub.in Sage is committed to Diversity and Inclusion and is an equal opportunities employer. We value individuality and therefore welcome all qualified applications from a diverse range of candidates.

Job Purpose To proactively develop journals in order to deliver growth in terms of published content. To build relationships with authors and editors such that journals meet or exceed their published content targets. Key Accountabilities Manage peer review processes, up to and including recommendations, within agreed timeframes, as required; ensure that all published content meets required ethical and scientific standards; recommend changes to peer review processes to improve efficiency. Support internal and external stakeholders to ensure that journals publish high quality content consistently and in a timely manner. Undertake to maintain strong subject knowledge within allocated journal fields, including via national and international conference attendance when required. Execute the editorial strategy of the allocated journals, in line with Sages wider strategy. Develop the quality, profile, market share, budget and financial performance of journals within the assigned portfolios, in line with Sage’s wider strategy. Build and maintain positive relationships across Sage and with external partners, including journal editors and boards. Support any ethical peer review investigations, plagiarism, and duplication concerns on journals within assigned portfolio. Monitor and stay within own agreed travel budget. Skills, Qualifications & Experience Graduate in engineering or physical sciences (MSc, or BSc with appropriate peer-review experience) Experience in journals publishing Good commercial awareness High level communication and interpersonal skills Strategic awareness, including a detailed understanding of industry trends and best practice Excellent prioritization skills and a high level of adaptability Proficient in standard IT packages, including Microsoft Office Suitable candidates can share their resume and cover letter at tabindasuhail.khan@sagepub.in Sage is committed to Diversity and Inclusion and is an equal opportunities employer. We value individuality and therefore welcome all qualified applications from a diverse range of candidates.