Customer Service Intern - ONOS ProgramEducation:Undergraduate or postgraduate students in Communication, Marketing, Library Sciences, or related fields.Skills & Qualifications:Strong verbal and written communication skills.Excellent organizational abilities and attention to detail.Familiarity with academic publishing is a plus.Proficiency in MS Office and email communication.Key Responsibilities:Awareness Creation via Phone CallsEngage with librarians across institutions, introducing them to Sage Publishings ONOS resources.Effectively communicate product benefits and address initial inquiries.Webinar CoordinationIdentify institutions interested in in-depth training sessions.Collaborate with the Training Manager to schedule and conduct informative webinars.Assist in delivering product demonstrations and usage guidance.Follow-Up CommunicationSend follow-up emails with product brochures, onboarding instructions, and webinar recordings.Maintain a structured database of engagements and responses.Feedback & Query HandlingRecord and address queries from librarians and students.Escalate complex issues to the Training Manager for resolution.Reporting & DocumentationMaintain detailed records of interactions, feedback, and customer engagement levels.Provide weekly reports highlighting progress, challenges, and key insights.Reporting Structure:Reports to: Manager TrainingsKey Deliverables:Engage with 6,000+ institutions via phone calls to introduce ONOS.Clearly explain Sage Publishings ONOS offerings and address inquiries.Track and document customer interest and feedback.Coordinate with internal teams for seamless customer onboarding.Submit weekly reports on progress, challenges, and customer insights.Duration: 4 months