1926 Freshdesk Jobs - Page 11

Location: Noida (Work from Office) Type: Intern What You'll Do Manage and maintain the customer database and CRM (MagicSlides) to ensure accuracy, proper segmentation, and effective engagement. Conduct cold calls, onboarding calls, and follow-ups with new and existing users. Respond to queries across email, chat, website, and phone professionally and promptly. Drive customer retention through regular check-ins, user education, and value-driven follow-ups. Track and report support metrics such as response time, query resolution, and follow-up rate. Identify upsell and cross-sell opportunities based on user behavior and needs. Communicate bugs, feedback, and user insights clearly to product an...

About company ManageArtworks (A flagship product brought to you by Karomi, a leading Enterprise SaaS provider) powers 5000+ leading Global and Indian brands by effectively managing every step of their packaging and artwork process. These companies reach markets faster with our end-end packaging & artwork management system while achieving 100% compliance. Role & responsibilities Own end-to-end customer support for our V7 SaaS product, ensuring timely resolution of queries and issues. Define, document, and continuously improve support processes, including ticketing, escalation, and resolution workflows. Act as the primary point of contact for strategic customers, maintaining strong relationshi...

Role- Customer Support Executive Job Summary: We are looking for a proactive and customer-focused Customer Support Executive to join our team. The ideal candidate will be responsible for handling customer queries, resolving complaints, and ensuring an excellent customer experience. This role requires strong communication skills, problem-solving abilities, and a passion for delivering outstanding service. Key Responsibilities: Manage customer inquiries via phone, email, and social media. Provide timely and accurate solutions to customer issues while maintaining a high level of professionalism. Troubleshoot and resolve customer concerns efficiently, ensuring customer satisfaction. Maintain a d...

Company Profile: Frontlyne is an Enterprise SAAS Solution built for the Retail Industry. It is a one-stop solution for digitising Learning, Training, Operations, and Sales Incentives for retail frontline employees. The founders of Frontlyne are passionate about learning and technology. They have been teachers in the past and have an educational background in EdTech and Psychology from Tier 1 Universities. What we’re looking for: We are seeking a skilled and motivated Customer Support Executive with a strong technical understanding of SaaS products and excellent interpersonal abilities. The ideal candidate should possess hands-on experience in support tools, demonstrate a customer-first minds...

About The Role Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countr...

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 cou...

Key Responsibilities 1. Customer Support & Engagement Respond promptly and professionally to customer inquiries via phone, email, WhatsApp, social media DMs, and chat. Assist customers with product information, styling guidance, order placement, returns, exchanges, and repairs. Maintain a deep understanding of both brands — Isharya (modern luxury) and Indinoor (ethnic celebration jewelry) — to provide the right tone and recommendations. Handle customer escalations with empathy, clarity, and solution-oriented communication. 2. Order & Service Management Track and update customers on order status, dispatch, delivery, and customization timelines. Coordinate with internal teams (warehouse, logis...

Key Responsibilities Customer Support Leadership: Build, train, and lead a customer care team of 5 to deliver prompt, empathetic, and consistent support across all channels. System Setup & Management: Implement and manage CRM / CMS tools (e.g., Freshdesk, Zoho, Zendesk); set up and optimize WhatsApp Business API; manage Exotel / cloud telephony systems. Process Design: Develop and document customer care SOPs, escalation paths, and response frameworks to ensure operational efficiency. Performance Monitoring: Track and improve SLAs, response times, CSAT/NPS scores, and team KPIs. Cross-functional Collaboration: Work closely with Product, Operations, and Marketing teams to channel customer insi...

We are looking for an enthusiastic and customer-focused Chat Support Agent to join our Customer Success team. The ideal candidate will be passionate about delivering prompt, accurate, and empathetic support through our digital channels. Experience with Freshchat or similar chat platforms is an advantage, but a strong commitment to providing exceptional service is essential. Key Responsibilities Respond to customer queries via live chat in a timely, professional, and friendly manner. Understand customer needs and provide accurate solutions or guidance. Maintain high standards of communication, empathy, and service quality. Escalate complex issues to the Team Lead or relevant teams when requir...

Senior Executive, Customer Service Location: Noida, UP, IN, 201306 Salary: Dependent on skills and experience Division: Technology and Operations Department: Business Partnering About the Role Introduction – This is a great opportunity to join Oxford University Press (OUP), a globally recognized leader in education and publishing. As a Customer Service Executive, you will play a vital role in delivering exceptional service and strengthening relationships with key customers. This position offers exposure to dynamic projects, innovative processes, and collaboration with multiple teams, all while contributing to OUP’s mission of advancing knowledge and learning worldwide. You’ll be part of a cu...

Job Description: Job Description – Customer Experience Assistant Location: [Noida, India] Employment Type: Full-time Experience: 1–2 years Salary Range: ₹15,000 – ₹25,000 per month About STRUTT STRUTT is a fast-growing 360° Travel Lifestyle brand, creating innovative travel products for the modern explorer. We retail across D2C, marketplaces, and offline partnerships, with customer delight at the core of our brand promise. Role Overview We are looking for a Customer Care Executive who will be the voice of STRUTT across all customer touchpoints. The role involves managing customer queries, emails, calls, WhatsApp messages, and social media interactions , ensuring a smooth and delightful exper...

What will you get to work on? You will have to work on issues/queries raised by Merchants, Customers or Banks in relation to Settlement, Refunds, Transactions, Payments etc. You will have to deal with different Banks for quick resolution of issues. Key Responsibilities: Dealing with banks for refunds and settlement issues. Need to closely work with the Finance team for recon and other issues. Solving tickets/queries raised by merchants, customer’s or banks. Have good knowledge of products to resolve any customer, merchant or bank issues. Review the open tickets assigned on FreshDesk and reply to queries related to the tickets. Reconcile transactions and refunds with the partner banks. Work w...

We’re Hiring: Remote Customer Service Representative Location: Remote (Applicants based in Singapore or similar time zone preferred) Employment Type: Full-time / Part-time Level: Entry to Mid-Level Are you a people person with strong communication skills and a passion for solving problems? Join our team as a Remote Customer Service Representative, where you'll support customers across digital channels from the comfort of your home. Key Responsibilities: Provide prompt, professional support via email, live chat, and/or phone Resolve customer inquiries related to orders, products, returns, and technical issues Maintain accurate records of customer interactions Escalate complex issues to the re...

Customer Support Executive Location: Hyderabad (Onsite) Experience: 1–4 years in Customer Support, preferably for SaaS / IT solutions Department: Customer Support The Opportunity We’re looking for a motivated, detail-oriented, and high-energy Customer Support Executive to join our support team. You’ll be the first point of contact for WINIT’s clients, ensuring they receive exceptional service and timely resolution to their queries related to our products, including Presales, Van Sales, Merchandising, DMS, and related enterprise solutions . At WINIT, we believe the future of customer support is AI-powered. This means you won’t just handle tickets — you’ll work smart, leveraging tools like AI ...

Role Overview We are seeking an experienced professional to join us as Manager – Professional Services , leading a team that delivers data migration, report customization, and client success. The ideal candidate to be a strong people manager with hands-on expertise in solution delivery, while also demonstrating the vision to scale processes and drive long-term service excellence. This role combines operational oversight with strategic input, ensuring day-to-day delivery while laying the foundation for future growth. About Us BQE Software is a global leader in SaaS solutions for professional services firms. Our flagship platform, BQE CORE , is an all-in-one solution for project management, bi...

About Us Good Methods Global Inc is a global health-tech venture engineering CareStackTM - a powerful practice management cloud platform for dental practices in the US. CareStackTM empowers large dental groups as an all-in-one solution to increase productivity, minimize costs and improve patient dental care. Simply put, CareStackTM is rewriting the rules of what an intelligent solution should look like for dentistry. CareStackTM is venture funded by same VC funds whose portfolio include Facebook, Flipkart, Freshdesk, Dropbox, BookMyShow, and many other leading technology enterprises. We are constantly seeking to engage with passionate people with a high degree of personal accountability and ...

Job Title: Customer Support Specialist – SaaS Compliance Platform Location: Remote -India- European Shift Employment Type: Full Time About the Company Our client is a fast-growing SaaS company helping European organizations manage and maintain compliance with key regulations such as SOC 2, GDPR, and ISO 27001 . Their platform simplifies complex compliance processes for customers across industries through automation and clear reporting tools. Role Overview We are seeking a Customer Support Specialist (Level 1/2) to handle customer inquiries related to the company’s SaaS platform and integrations—primarily hosted on AWS . The ideal candidate will have strong written and verbal communication sk...

Job Title: Head Contact Centre Department: Operations / Customer Experience Reporting To: Director Operations Location: Hyderabad Role Summary: The Head Contact Centre at ekincare will lead the end-to-end operations of our contact centre, ensuring seamless customer service and operational efficiency across corporate client employees and diagnostic appointment escalations. This role balances strategic leadership with hands-on management of multiple customer touchpoints, including inbound and outbound calls, emails, chats, ticketing platforms, and IVR systems, to drive excellence in query resolution, customer satisfaction, and transaction targets. Key Responsibilities: 1. Strategy & Leadership...

Responsibilities: Handle Level 3 escalations from the customer support team in an efficient and professional manner. Analyze and resolve complex customer issues that require in-depth knowledge of products/services. Collaborate with internal departments to gather information and provide accurate resolutions to customers. Maintain a high level of customer satisfaction by providing prompt and effective support. Qualifications: Minimum 2-3 years of experience in a customer service or call centre environment (E-com experience preferred), with demonstrated experience handling escalated issues. Strong problem-solving skills and the ability to think critically.. Excellent verbal and written communic...

Responsibilities / Accountabilities: Develop and execute comprehensive B2B digital commerce strategies aligned with the company’s overall business objectives , and represent various segments, channels, and regions Responsible for design, development, and implementation of scalable, reliable, and secure digital customer experience life cycle with initial focus on e- commerce capabilities on commerce platform Manage complete functionalities on the digital commerce platform, develop necessary processes, refining buying and self-service experience Developing new features and roadmaps to enhance customer experience, minimizing customer support inquiries and providing enhanced experience to extern...

About Pocket FM Pocket FM offers an exciting opportunity to be part of the future of audio entertainment, both in India and globally. We are pioneers in creating a new category within the audio OTT landscape and are building the largest repository ofaudio streaming content, including audio series, audiobooks, and podcasts, using our unique storytelling approach. We aim to revolutionize traditional audio patterns, create an internet-scale platform, and foster communities to share stories and knowledge. Pocket FM boasts 15 million monthly active listeners spending over 100 minutes daily on our platform, with total monthly audio streaming exceeding 3 billion minutes. We are a Series C funded st...

As a Solution Support Manager at GoKwik, you will play a crucial role in strengthening the Merchant Success team by providing technical support to merchants using our Shopify app. Your responsibilities will include handling product and integration queries, troubleshooting merchant issues, and collaborating with product and tech teams to ensure a seamless resolution process. Additionally, you will work closely with the L0 support agents team to create SOPs and playbooks that enhance query resolution times and boost merchant satisfaction. **Role Overview:** GoKwik is seeking a Solution Support Manager to join the Merchant Success team and provide technical support to merchants using the Shopif...

Job Description Resolution Team Executive (Order Problem Handling) Department: Customer Experience / Resolution Location: [Insert Location] Reports To: Team Leader Resolution Team Role Overview The Resolution Team plays a critical role in delivering a seamless post-purchase experience to customers. As a Resolution Team Executive, you will be responsible for handling customer issues related to orders, ensuring every case is resolved quickly, fairly, and with a customer-first approach. This role requires balancing empathy with efficiency, maintaining strong communication, and working collaboratively across departments such as Logistics, Quality, and Post-Sales to ensure end-to-end resolution. ...

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, w...

Role : Support Lead- Embedded Systems Location: Pune Experience: Min. 5 years Department: Customer Success / Support Reports To: Head of Customer Experience Type: Full-time Role Summary We are seeking a technically strong and customer-obsessed L2 Support Manager to lead our Level 2 support team. In this role, you will manage escalated technical support for our IoT telematics devices and platforms, ensuring timely resolution of complex issues and seamless communication between product, engineering, and customer-facing teams. You will be instrumental in setting up and scaling processes, tools, and teams to provide exceptional customer support across hardware and software components. Key Respon...