1319 Freshdesk Jobs - Page 11

We are looking for a proactive and detail-oriented Customer Support Executive (MALE) for a non-voice process. The role involves resolving customer issues through ticketing systems and live chat, ensuring timely, professional, and accurate responses to maintain high levels of customer satisfaction. Key Responsibilities: Respond promptly and professionally to customer queries via live chat and email. Handle support tickets by identifying issues, providing solutions, and ensuring timely resolution. Document all customer interactions and issue resolutions in the system accurately. Escalate complex issues to relevant departments while maintaining ownership of the ticket. Monitor open tickets to e...

About PINQ Polka: At PINQ Polka, we’re redefining women’s wellness with problem-solving lifestyle and intimate care products. We’re not just a brand — we’re a movement that celebrates comfort, confidence, and conversations around topics often considered taboo. Role Overview: We are looking for a Customer Relationship Management Specialist who’s empathetic, proactive, and passionate about delivering exceptional service. You’ll be the voice of PINQ Polka for our 3L+ strong community of women, handling everything from product queries to post-purchase support with care and confidence. Key Responsibilities: Be the first point of contact for customer queries via WhatsApp, Instagram DMs, email, and...

You have a proven track record of managing large-scale customer service operations and have transitioned into roles focusing on CX strategy, planning, or process excellence. Your expertise includes working with tools such as Salesforce, Zendesk, Freshdesk, PowerBI, Tableau, or similar platforms. You possess a deep understanding of customer lifecycle metrics such as NPS, CSAT, IQS, and VoC programs, and have successfully improved these metrics in the past. Having experience in running operations end-to-end, you now operate with a strategic and customer-centric perspective to lead the team.,

You are a skilled Technical Support Specialist responsible for providing exceptional support to users of logistics solutions platforms, such as CargoWise and Flexport, in order to ensure seamless logistics operations for freight forwarding and supply chain processes from our Cochin office. Your primary duties include troubleshooting issues, assisting users, and optimizing workflows for logistics platforms. Your key responsibilities will involve supporting users with logistics solutions platforms similar to CargoWise and Flexport, resolving technical issues through ticketing, chat, email, or phone using systems like Jira or Freshdesk. You will also be assisting with integrations like APIs and...

Growfin is a fast-growing SaaS company that provides financial management solutions to the finance audience, including Controllers, VP of Finance, CFO. Our platform offers features such as financial reporting, collections, cash application & cashflow forecasting, designed to streamline financial operations and drive efficiency in cash flow cycles. Our mission is to help finance teams optimize their performance and achieve their goals with an innovative, user-friendly platform. We're proud of our collaborative and dynamic culture, and we're looking for a motivated and ambitious individual to join our team. As a Product Specialist, you will be the first point of contact for customers, addressi...

As a Customer Support Representative, your primary responsibility will be to address customer inquiries through various channels such as email, phone, chat, or social media promptly and professionally. You will be expected to resolve product or service issues by understanding complaints, identifying root causes, and presenting suitable solutions. Your role will involve providing accurate and complete information using appropriate tools and resources, escalating unresolved matters to internal teams, and ensuring timely resolutions. In addition, you will maintain detailed records of customer interactions and transactions, identify customer requirements, assist them in navigating products or se...

Sprinto is a leading platform that automates information security compliance. By raising the bar on information security, Sprinto ensures compliance, healthy operational practices, and the ability for businesses to grow and scale with unwavering confidence. We are a team of 350+ employees & helping 2500+ Customers across 75+ Countries . We are funded by top investment partners Accel, ELEVATION & Blume Ventures and have raised 31.8 Million USD in funding including our latest Series B round. The Role - As the Director of Customer Support at Sprinto, youll play a pivotal role in shaping and scaling a best-in-class support organization that is a competitive differentiator. You&aposll define the ...

About AiSensy AiSensy is a WhatsApp-based Marketing & Engagement platform built on Official WhatsApp Business APIs . We empower 100,000+ businesses and 7,000+ partners —including ISVs, resellers, and affiliates—to scale their engagement and revenue through advanced automation and communication solutions. Recognized as Meta's Emerging Partner of the Year 2023 and CTWA Partner of the Year 2024 , AiSensy is one of India's fastest-growing B2B SaaS startups . 100,000+ Businesses Onboarded : Trusted by businesses across India and beyond. ₹4000+ Crores Revenue Driven : Enabling real results through WhatsApp-led engagement over the last 3.5+ years. About the Role – Partner Support Executive We are l...

About Us: Kisah is a fast-growing men’s fashion brand redefining occasion-wear for Next-Gen and Gen Z consumers. Born digital, Kisah is now scaling as an omnichannel brand with presence across e-commerce, D2C, offline retail, both in India and globally. Our edge lies in bold, unique, and fashion-forward designs that reflect the evolving tastes of young consumers—while staying simple, comfortable, and affordable. A profitable business backed by strong VCs and Investors, Kisah has been recognized among Kolkata’s most promising companies by TiE and featured in Vogue’s “Top 10 Indian Brands” in menswear. Join us in building the future of celebration-wear. About the Role: We’re looking for an ope...

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120...

We are looking for a proactive and detail-oriented Customer Support Executive (MALE) for a non-voice process. The role involves resolving customer issues through ticketing systems and live chat, ensuring timely, professional, and accurate responses to maintain high levels of customer satisfaction. Key Responsibilities: Respond promptly and professionally to customer queries via live chat and email. Handle support tickets by identifying issues, providing solutions, and ensuring timely resolution. Document all customer interactions and issue resolutions in the system accurately. Escalate complex issues to relevant departments while maintaining ownership of the ticket. Monitor open tickets to e...

Job description Job Description: Our Customer Experience Executive play a crucial part in the mission to deliver timely, accurate and professional customer service to all our customers. In a fun and fast-paced environment, this position requires Call, Email and Chat communication with customers. What will you be doing 1.Provide help and advice to customers using DrinkPrime's protocols or services; 2. Communicate courteously with customers; 3. Handle customer complaints/inquiries or requests; 4. Keep accurate records of discussions or correspondence with customers; 5. Work across different teams (Sales, operations, delivery, finance, etc) for effective and fast issue resolution; 6. Finding wa...

We are looking for an enthusiastic and customer-focused Chat Support Agent to join our Customer Success team. The ideal candidate will be passionate about delivering prompt, accurate, and empathetic support through our digital channels. Experience with Freshchat or similar chat platforms is an advantage, but a strong commitment to providing exceptional service is essential. Key Responsibilities Respond to customer queries via live chat in a timely, professional, and friendly manner. Understand customer needs and provide accurate solutions or guidance. Maintain high standards of communication, empathy, and service quality. Escalate complex issues to the Team Lead or relevant teams when requir...

Department: E-Commerce & Online Sales Key Responsibilities: Drive online sales through CRM platforms and digital communication channels. Engage with customers via web chat, WhatsApp, and email to convert inquiries into purchases. Manage online reputation by addressing customer queries on Instagram, Facebook, Twitter, LinkedIn, etc. Improve First Response Time (FRT) and successfully convert website/store leads. Follow up on abandoned cart orders, analyze reasons for drop-offs, and enhance user experience. Work on improving Customer Satisfaction (CSAT) & Net Promoter Score (NPS) . Collaborate with teams to resolve customer service tickets efficiently. Analyze sales data, customer behavior, and...

Job Title: Desktop Support Engineer Experience Required: 1–2 Years Location: Mumbai (Goregaon / Lower Parel) Working Days: 6 Days a Week (Work from Office) Salary Package: ₹3.24 LPA (Approx. ₹21,400 In-Hand) Job Description: We are seeking a skilled and motivated Desktop Support Engineer with 1–2 years of hands-on experience to join our IT support team. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, software, and network issues. You will be the first point of contact for end-users and play a key role in ensuring smooth IT operations across the organization. Key Responsibilities: Installation and configuration of d...

Are you prepared to elevate your Problem Solving and Customer Service skills to the next level Join our dynamic team as a Service Success Specialist in Mumbai and become a valuable part of a fast-paced and supportive work environment! The role involves managing Technician Dispatches, coordinating resources for service tickets, ensuring compliance with SLAs, and facilitating seamless communication among clients, technicians, and stakeholders. You will be responsible for operating our in-house developed ITSM tool and client portals, playing a crucial role in our IT operations. Extensive training will be provided to equip you for success in the position. As a Service Success Specialist, your ke...

We are seeking a detail-oriented and proactive Application Support Specialist to provide first-line support for enterprise software products used in the life sciences and publishing domains. This role involves assisting researchers, editors, and domain professionals with day-to-day technical issues, guiding them through platform functionalities, and escalating complex problems to higher support tiers when needed. The ideal candidate will have a background in life sciences or related scientific fields , a strong grasp of digital technologies, and a genuine interest in supporting users working with scientific data, content workflows, and research publication systems . Prior experience working ...

About ITILITE ITILITE is a Series-C funded B2B SaaS platform revolutionizing corporate travel, expense management, and payments. Backed by marquee investors from Tiger Global, and Dharana Capital, we serve 500+ companies including Jockey, Puma, Datamatics, ITC Infotech, Perfios, and other esteemed organizations across diverse sectors. Learn more: itilite.com Role Overview We are looking for a dynamic, data-driven leader to head our US-based Support & Resolution Centre (SRC). You willll lead a team of 10–20+ specialists, manage escalations, and drive quality to deliver world- class customer support. The ideal candidate moves fast, thinks sharp, and has a proven track record of building high-p...

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120...

Apply Now Job Title Communications Trainer II Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations, Role And Key Responsibilities Support the Front Line Recruitment Teams to assess the quality of new hires , using the CAT Tool Maintain Data and MIS as per the training BPMS and other requirements Support intra & inter function collaboration Proactively implement best practices and add value across locations Attend the TTT for client requ...

About Us HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network...

Sprinto is a leading platform that automates information security compliance. By raising the bar on information security, Sprinto ensures compliance, healthy operational practices, and the ability for businesses to grow and scale with unwavering confidence. We are a team of 350+ employees & helping 2500+ Customers across 75+ Countries . We are funded by top investment partners Accel, ELEVATION & Blume Ventures and have raised 31.8 Million USD in funding including our latest Series B round. The Role - As the Director of Customer Support at Sprinto, you’ll play a pivotal role in shaping and scaling a best-in-class support organization that is a competitive differentiator. You'll define the str...

As a Deputy Team Lead in our Customer Service team, you will play a crucial role in managing and enhancing the student experience. This role is an individual contributor position focused on directly handling high-value student escalations, improving service quality, and ensuring the timely resolution of student queries and concerns. Responsibilities Handling client concerns/escalations proactively and promptly. Cross-vertical coordination across teams like Academics, Sales, Product, and Finance. Act as a single point of contact for all student concerns and queries for assigned clients. Manage end-to-end resolution within defined SLAs while ensuring high satisfaction scores. Liaise with inter...

Role Overview This is a dual role where you will: Manage customer service & inside sales tasks (lead qualification, follow-ups, order support, account management). Work with AI-driven tools (chatbots, CRM automations, AI-assisted calls) to streamline Tier 1 support and ensure smooth customer experiences. Key Responsibilities Handle inbound/outbound calls, emails, and chats for Canadian clients. Manage lead qualification, follow-ups, and customer account updates. Support order processing, payment schedules, and issue resolution. Train and maintain AI chatbot flows for FAQs and Tier 1 inquiries. Use CRM tools (HubSpot, Salesforce, Zoho, or similar) to track leads & customer interactions. Escal...

Company Description Launched in 2007 by Aloke Bajpai & Rajnish Kumar, ixigo is a technology company focused on empowering Indian travelers to plan, book and manage their trips across rail, air, buses and hotels. ixigo assists travelers in making smarter travel decisions by leveraging artificial intelligence, machine learning and data science-led innovations on ixigo’s OTA platforms, including websites and mobile applications. ConfirmTkt and AbhiBus became a part of ixigo in 2021. ixigo is headquartered in Gurugram with offices in Bangalore (ConfirmTkt) and Hyderabad (AbhiBus). The ixigo, ConfirmTkt and AbhiBus apps allow travellers to book train tickets, flight tickets, bus tickets, hotels, ...