740 Freshdesk Jobs - Page 11

Job Description: 1、The person will be responsible for online telephonic support to customer technical queries received from Australian market customers. 2、Timely updates on customer complaints via the ticketing tool (Freshdesk) or any other system (whatapp) whichever management advice to use. 3、Profession English speaking communication, person should have good knowledge on Electrical and Electronic or power electronics, solar inverters product. 4、should able to conduct periodic product training for customer and in-house engineers time to time. Desired Qualities & Qualification: - Good knowledge of power electronics, solar inverters, PV module fundamentals, and solar power plants. - Qualification of BE/B-Tech/Diploma in Electrical, Electronics-Telecommunication. - Professional English communication skills in speaking and writing. - Preference for candidates already working or with good experience in handling solar string inverters. -Preference for candidates who are from Navi Mumbai, thane, kalyan, dombivali. - Preference for candidates who can join within 15 days.

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description As a Customer Success Engineer (CSE) for the CX Suite of Products (Freshdesk, Freshchat, Freshcaller, and Freddy AI), you will serve as a trusted product advisor, working closely with Customer Success Managers (CSMs), Account Managers (AMs), Product, Engineering, Support, and other Go-To-Market teams to drive customer success and maximize product adoption. Rather than managing a portfolio of accounts directly, you will assist customer-facing teams by providing technical guidance, solution consulting, workflow assessments, and strategic recommendations to help customers fully realize the value of the CX Suite. Your expertise across support workflows, digital engagement, conversational AI, and customer journey optimization will play a critical role in enhancing customer outcomes, expanding product usage, and influencing the product roadmap. Key Responsibilities Adoption through Product Consultation Act as a subject matter expert (SME) for Freshdesk, Freshchat, Freshcaller, and Freddy AI, Freshservice assisting CSMs and customers with advanced product consultations, use case reviews, and adoption strategies. Conduct workflow audits and discovery sessions (including agent shadowing) to assess adoption trends, identify gaps, and recommend improvements aligned to customer goals. Provide consultative guidance and best practices across ticketing, messaging, calling, automation, AI, analytics, and omnichannel engagement. Partner with customers during key transformation initiatives, helping them design optimal workflows, leverage AI/automation, and unlock self-service efficiencies. Retention & Expansion Strategy Support CSMs in driving retention and expansion by addressing adoption challenges, demonstrating product value, and positioning solutions based on customer needs. Drive data-backed utilization-based expansion campaigns in collaboration with the account team using insights from workflow audits and product analytics. Proactively engage on at-risk accounts by providing mitigation strategies and actionable guidance to support CSMs Cross-Functional Collaboration & Roadmap Influence Represent customer needs in internal expansion and Product & Engineering (P&E) connects, surfacing churn risks, feature feedback, and adoption barriers. Consolidate structured customer insights to influence roadmap planning and advocate for enhancements that align with customer priorities. Participate in the CX Steering Committee, representing customer needs in product development discussions. Learning & Enablement Lead workshops, webinars, and enablement sessions focussing on support transformation journeys. Spearhead enablement initiatives for CSMs by building adoption dashboards, ROI calculators, playbooks, FAQs, and driving CSE-AMA sessions. Develop tools, templates, and best practice guides to help teams proactively identify opportunities for product adoption and expansion. Stay updated on product innovations and industry trends, continuously refining enablement assets and consultative approaches. Customer Advocacy Lead Customer Outreach programs to collect feedback on new features, product gaps, and areas for improvement. Actively contribute to the Freshworks Community by joining Ask an Expert sessions, participating in Customer Councils (VOC). Identify and showcase customer success stories that highlight the transformational impact of the CX Suite. Qualifications 3-5 years of experience in CX consulting, technical account management, solutions engineering, or other customer experience focused roles. Strong product knowledge of Freshdesk, Freshchat, Freshcaller, Freddy AI preferred. Deep understanding of customer service operations, digital engagement trends, AI in support, omnichannel workflows, and automation best practices. Hands-on experience conducting discovery workshops, workflow assessments, technical training, and customer enablement sessions. Strong analytical skills to evaluate product adoption, usage trends, customer health metrics, and ROI. Excellent communication, presentation, and stakeholder management skills, able to work across technical and business teams. Proven ability to influence product roadmap through structured customer feedback. Experience working with cross-functional teams (Product, Engineering, Support, Sales) to deliver value-driven outcomes for customers. Good to have: ITIL certification SKILLS 1. Technical & Product Expertise CX Suite Proficiency: Deep, expert-level knowledge of the Freshworks CX Suite, including Freshdesk, Freshchat, Freshcaller, and Freddy AI. Customer Service Operations: Comprehensive understanding of customer service and support center operations, including ticketing, messaging, and voice channel workflows. Digital Engagement & Omnichannel Strategy: Knowledge of modern digital engagement trends and best practices for creating seamless omnichannel customer experiences. AI & Automation: Expertise in applying AI and automation principles within a support context to drive efficiency and self-service. ITIL Framework: (Preferred) Familiarity with ITIL concepts and best practices for service management. 2. Consultative & Analytical Skills Workflow Auditing & Process Analysis: Ability to conduct in-depth discovery sessions and workflow assessments (including agent shadowing) to map customer processes, identify gaps, and uncover inefficiencies. Data Analysis: Strong analytical skills to interpret product adoption data, usage trends, and customer health metrics to derive actionable insights. Solution Consulting: Skill in providing consultative guidance and recommending best practices to solve complex customer challenges and help them achieve their business goals. ROI Analysis: Ability to build and utilize tools like ROI calculators to demonstrate and quantify the value of product adoption for customers. Problem-Solving: A proactive approach to identifying customer risks and developing effective mitigation strategies. 3. Communication & Stakeholder Management Cross-Functional Collaboration: Proven ability to work effectively with internal teams, including Customer Success Managers (CSMs), Sales, Product, Engineering, and Support, to deliver customer value. Stakeholder Management: Excellent skills in managing relationships and communicating effectively with both technical and business stakeholders at all levels. Presentation & Facilitation: Strong ability to lead and present in various settings, including discovery workshops, technical training sessions, webinars, and executive-level consultations. Customer Enablement: Experience in creating and delivering enablement content and sessions for both customers and internal teams. 4. Strategic & Commercial Acumen Adoption Strategy: The ability to develop and implement strategies that drive deeper product adoption and usage aligned with customer objectives. Retention & Expansion Focus: A clear understanding of how to support retention and expansion goals by demonstrating product value and identifying opportunities. Roadmap Influence: Proven ability to gather, consolidate, and present structured customer feedback to influence the product roadmap and advocate for key enhancements. Customer Advocacy: Skill in building customer relationships to the point of advocacy, identifying success stories, and facilitating feedback through programs like Customer Councils. 5. Enablement & Content Development Asset Creation: Ability to develop practical tools and resources such as playbooks, best practice guides, FAQs, and adoption dashboards. Training & Workshop Leadership: Experience leading enablement initiatives, including workshops and "Ask Me Anything" (AMA) style sessions for internal teams. Continuous Learning: A commitment to staying updated on product innovations and customer experience industry trends to continuously refine consultative approaches and enablement materials. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Role : Implementation Specialist About Greytip: Greytip Software is India’s no.1 cloud HR & Payroll software solutions company based out of Bangalore, founded with the aim of providing relevant and cost-effective software solutions in the HR domain to companies worldwide. greytHR - India’s 1st ever fully integrated cloud-based HR & Payroll software with a customer base of over 30000+ businesses, we touch the lives of 30,00,000+ users daily offering multiple tools in areas such as Core HR & Employee Self Service, Payroll & Statutory Compliance, Leave & Attendance, Employee On-boarding & Off boarding and much more. Greytip Headquartered in Bangalore, India has branches across India in Mumbai, New Delhi, Chennai, Hyderabad, Pune also making presence in 25+ countries. About Department: The LBU Implementation / Delivery Department is responsible for on boarding the customer with high MRR and ensuring the client’s project expectations are met with the timelines. Individual location specific teams are bifurcated and functional to cater the language preference of the customer to ensure more stickiness and connectivity with the customer to ensure smooth transition. Position Purpose: At Greytip, we firmly believe that working with existing customers and enhancing the value we provide them is as important as on boarding new customers. The implementation consultant at Greytip would be visiting clients across India. The implementer will be presenting and giving the training to clients. Collecting client feedback and coordinating across the team. Preferred Functional Knowledge: Excellent verbal and written English communication skills. Proficiency in Telugu / Tamil / Malayalam will be an added advantage. Must be able to speak Hindi fluently. Proficiency in MS Excel Office Suite. Strong eagerness towards learning. Flexible working hours as per project needs. Strong People Managing Skills. Tools experience if any: Microsoft Excel. MS Access & SQL (Optional). Customer support tools, such as Zendesk, Freshdesk etc. will be a value add. Qualification and Experience: Must be a graduate in any discipline. Must not have a gap of more than 3 years. At least 2-3 years corporate exposure with customer interaction. Knowledge of HRMS modules & Indian Payroll statutory compliances. Experience in client engagement and query resolving through effective telephone and email communication. Benefits: Excellent learning and development opportunities in the functional areas of HR & Payroll and its automation. Great team members & energy filled work environment. Maximum exposure in Service based industry with various customer interactions. Flexibility of working Remotely or Office Premises. Compensation as per Market Standards. Roles & Responsibilities: Acquire and maintain a comprehensive understanding of greytHR - in terms of usage, configuration, implementation and value proposition. Pro-actively building strong customer relationship Providing good knowledge and training on product features and their usage Customer escalations Handling. Various Implementation and modules implementation support Cross-functional team coordination Develop competence in the use of all the information systems used in the implementation of the application Ensure all project-related activities are completed to enable the organization to continuously track and improve the Implementation process Following up the defined Process & Checklist with regular updates. Sharing in-time reports on the activity performed Should be active and regular in contributing towards the improvement areas of self and team

Role : Implementation Specialist About Greytip: Greytip Software is India’s no.1 cloud HR & Payroll software solutions company based out of Bangalore, founded with the aim of providing relevant and cost-effective software solutions in the HR domain to companies worldwide. greytHR - India’s 1st ever fully integrated cloud-based HR & Payroll software with a customer base of over 30000+ businesses, we touch the lives of 30,00,000+ users daily offering multiple tools in areas such as Core HR & Employee Self Service, Payroll & Statutory Compliance, Leave & Attendance, Employee On-boarding & Off boarding and much more. Greytip Headquartered in Bangalore, India has branches across India in Mumbai, New Delhi, Chennai, Hyderabad, Pune also making presence in 25+ countries. About Department: The LBU Implementation / Delivery Department is responsible for on boarding the customer with high MRR and ensuring the client’s project expectations are met with the timelines. Individual location specific teams are bifurcated and functional to cater the language preference of the customer to ensure more stickiness and connectivity with the customer to ensure smooth transition. Position Purpose: At Greytip, we firmly believe that working with existing customers and enhancing the value we provide them is as important as on boarding new customers. The implementation consultant at Greytip would be visiting clients across India. The implementer will be presenting and giving the training to clients. Collecting client feedback and coordinating across the team. Preferred Functional Knowledge: Excellent verbal and written English communication skills. Proficiency in Telugu / Tamil / Malayalam will be an added advantage. Must be able to speak Hindi and Marathi fluently. Proficiency in MS Excel Office Suite. Strong eagerness towards learning. Flexible working hours as per project needs. Strong People Managing Skills. Tools experience if any: Microsoft Excel. MS Access & SQL (Optional). Customer support tools, such as Zendesk, Freshdesk etc. will be a value add. Qualification and Experience: Must be a graduate in any discipline. Must not have a gap of more than 3 years. At least 2-3 years corporate exposure with customer interaction. Knowledge of HRMS modules & Indian Payroll statutory compliances. Experience in client engagement and query resolving through effective telephone and email communication. Benefits: Excellent learning and development opportunities in the functional areas of HR & Payroll and its automation. Great team members & energy filled work environment. Maximum exposure in Service based industry with various customer interactions. Flexibility of working Remotely or Office Premises. Compensation as per Market Standards. Roles & Responsibilities: Acquire and maintain a comprehensive understanding of greytHR - in terms of usage, configuration, implementation and value proposition. Pro-actively building strong customer relationship Providing good knowledge and training on product features and their usage Customer escalations Handling. Various Implementation and modules implementation support Cross-functional team coordination Develop competence in the use of all the information systems used in the implementation of the application Ensure all project-related activities are completed to enable the organization to continuously track and improve the Implementation process Following up the defined Process & Checklist with regular updates. Sharing in-time reports on the activity performed Should be active and regular in contributing towards the improvement areas of self and team

We are looking for a customer-centric and technically skilled Product Support Specialist with 4+ years of experience in supporting SaaS products. Responsibilities You will act as the primary point of contact for product-related issues, helping customers resolve technical challenges while working cross-functionally with product, engineering, and success teams to improve the overall user Responsibilities : Provide timely and high-quality product support to global customers via email, chat, and tickets. Troubleshoot product issues, bugs, or configuration problems, and provide clear solutions or workarounds. Act as a liaison between the customer and internal product/engineering teams to escalate and track issues. Analyze recurring customer issues and propose product or documentation improvements. Maintain up-to-date knowledge of the product features, roadmap, and release notes. Assist in creating user guides, FAQs, knowledge base articles, and support documentation. Monitor customer satisfaction and ensure support SLAs and KPIs are met. Participate in onboarding and training sessions for new customers and internal teams. Contribute to continuous improvement of support processes and Skills & Experience : Minimum 4 years of experience in SaaS product support or technical customer service. Strong troubleshooting skills across web-based applications, APIs, and databases. Familiarity with support platforms like Zendesk, Freshdesk, Jira, or Salesforce Service Cloud. Excellent written and verbal communication skills, with a customer-first mindset. Ability to prioritize and manage multiple customer issues simultaneously. Experience working closely with product, QA, and development teams in an Agile Qualifications : Bachelors degree in Computer Science, IT, or a related technical field. Basic understanding of web technologies (HTML, CSS, JavaScript), REST APIs, and cloud platforms (AWS, GCP, Azure). Experience supporting B2B or enterprise-level SaaS products. Exposure to product onboarding, customer success, or QA is a plus (ref:hirist.tech)

At Froogal , we’re redefining how consumer brands build loyalty and customer relationships through cutting-edge SaaS solutions. We’re growing fast and looking for a Customer Success & Onboarding Specialist or Manager who can own relationships, wow clients, and deliver results, all while working remotely from anywhere. 🕒 Work Hours : US Timezone (CST/EST preferred) 💼 Employment Type : Full-Time You’ll start by owning customer onboarding and success, and as you prove yourself, you’ll work closely with senior leadership, helping scale the team and define our CS strategy. We’re looking for someone who’s in it for the long run. 💡 What You’ll Do: • Be the primary point of contact for new clients during onboarding and implementation • Understand business goals and configure our platform accordingly • Run engaging product walkthroughs and training sessions • Monitor client health, usage, and feedback to drive adoption and retention • Collaborate with internal teams to ensure a smooth onboarding experience • Act as the client’s voice internally to prioritize features and enhancements ✅ What We’re Looking For: • 2+ years of experience in Customer Success, Account Management, or Client Onboarding (preferably in SaaS) • Excellent written and spoken English with clear communication (US accent is a plus!) • Strong understanding of CRM tools, onboarding flows, and customer lifecycle • Confident running demos and speaking with US-based clients • Proactive mindset with a passion for solving problems and delivering value • Experience working with or for US clients and hybrid shifts 🌟 Bonus Points If You: • Have experience in loyalty, CRM, or marketing automation tools • Are familiar with platforms like ClickUp, Zoho, Zendesk, Freshdesk, or HubSpot • Have worked with consumer-facing businesses in retail, restaurants, or wellness 🎯 Why Join Us? • Work directly with Founders and a fast-paced global team • 100% Remote – No commute, full flexibility • A chance to be part of a growth story with real impact • Learn, grow, and lead in a performance-driven culture 🔗 Apply Now : Apply from LinkedIn or Send your resume and a short 2-minute intro video (optional but preferred) to: 📧 jeevan@froogal.ai

*Handling Customers queries and resolving problems *Quality Assurance and Process Improvement *Cross-Functional Collaboration *Maintaining Communication Standards *Customer Advocacy and query handling *Issue Resolution * Rotational Shift Required Candidate profile *Must be Graduate *01-03 Experience in International Voice process *Strong understanding of Financial Technology, Fintech, and Banking or SaaS industries. *Excellent communication skills.

a Bit About Us Appknox is a leading mobile application security platform that helps enterprises automate security testing across their mobile apps, APIs, and DevSecOps pipelines. Trusted by global banks, fintechs, and government agencies, we enable secure mobile experiences with speed and confidence. About The Role We're looking for a Jr. Technical Support Engineer to join our global support team and provide world-class assistance to customers in the US time zones from 8pm to 5am IST. You will troubleshoot, triage, and resolve technical issues related to Appknox’s mobile app security platform, working closely with Engineering, Product, and Customer Success teams. Key Responsibilities Respond to customer issues via email, chat, and voice/voip calls during US business hours. Diagnose, replicate, and resolve issues related to DAST, SAST, and API security modules. Troubleshoot integration issues across CI/CD pipelines, API connections, SDKs, and mobile app builds. Document known issues and solutions in the internal knowledge base and help center. Escalate critical bugs to engineering with full context, reproduction steps, and logs. Guide customers on secure implementation best practices and platform usage. Collaborate with product and QA teams to suggest feature improvements based on customer feedback. Participate in on-call support rotations if needed. Requirements 1–4 years of experience in technical support, Delivery or QA roles at a SaaS or cybersecurity company. Excellent communication and documentation skills in English. Comfortable working independently and handling complex technical conversations with customers. Basic understanding of mobile platforms (Android, iOS), REST APIs, Networking Architecture, and security concepts (OWASP, CVEs, etc.). Familiarity with command-line tools, mobile build systems (Gradle/Xcode), and HTTP proxies (Burp). Ability to work full-time within US time zones. Ensure that you have a stable internet connection and work station. Good To Have Skills Experience working in a product-led cybersecurity company. Knowledge of scripting languages (Python, Bash) or log analysis tools. Familiarity with CI/CD tools (Jenkins, GitHub Actions, GitLab CI) is a plus. Familiarity with ticketing and support tools like Freshdesk, Jira, Postman, and Slack. Compensation As per Industry Standards Interview Process Application- Submit your resume and complete your application via our job portal. Screening-We’ll review your background and fit—typically invite you on cutshort for a Profile Evaluation call (15 mins) Assignment Round- You'll receive a real-world take-home task to complete within 48 hours. Panel Interview- Meet with a cross-functional interview panel to assess technical skills, problem-solving, and collaboration. Stakeholder Interview- A focused discussion with the Director to evaluate strategic alignment and high-level fit. HR Round- Final chat to discuss cultural fit, compensation, notice period, and next steps. Personality Traits We Admir A confident and dynamic working persona, which can bring fun to the team, and a sense of humour, is an added advantage. Great attitude to ask questions, learn and suggest process improvements. Has attention to details and helps identify edge cases. Highly motivated and coming up with fresh ideas and perspectives to help us move towards our goals faster. Follow timelines and absolute commitment to deadlines. Why Join Us Freedom & Responsibility: If you are a person who enjoys challenging work & pushing your boundaries, then this is the right place for you. We appreciate new ideas & ownership as well as flexibility with working hours. Great Salary & Equity: We keep up with the market standards & provide pay packages considering updated standards. Also as Appknox continues to grow, you’ll have a great opportunity to earn more & grow with us. Moreover, we also provide equity options for our top performers. Holistic Growth: We foster a culture of continuous learning and take a much more holistic approach to train and develop our assets: the employees. We shall also support you all on that journey of yours. Transparency: Being a part of a start-up is an amazing experience, one of the reasons being open communication & transparency at multiple levels. Working with Appknox will give you the opportunity to experience it all first-hand. Skills:- SaaS, Cyber Security, Technical support, JIRA, SDK, CI/CD and API

About Our Client: Our client is a tech-enabled outsourcing platform that integrates AI with human expertise to deliver exceptional customer experiences. Their services—ranging from telecalling to sales and support—leverage automation and trained professionals to drive efficiency, reduce costs, and scale business growth across industries. Job Description: AI Success Manager Location: Noida Experience: 3+ Years Qualification: Bachelors in Engineering or relevant field About the role: This is a customer-facing, project management + technical role focused on deploying AI voice/chat agents for clients. You’ll act as a bridge between customers, tech, and internal teams—making sure the AI agent is designed, integrated, tested, launched, and improved continuously. Responsibilities: Conduct deep-dive sessions to capture goals, data flows, compliance rules, and success metrics. Translate requirements into a clear agent blueprint for building AI agent—conversation flows, prompts, fallback logic, and reporting. Coordinate Product, Engineering, and Ops to configure, test, and launch the AI agent within agreed timelines and budgets. Connect the agent with CRMs, telephony, and data sources via APIs and webhooks; validate end-to-end hand-offs. Guide customers through UAT, collect feedback, and secure go-live approval. Track containment rate, CSAT, and other KPIs; fine-tune prompts and flows to boost performance. Identify new use cases and channels, build business cases, and partner with Sales to grow account revenue. Surface product gaps and influence the roadmap with data-backed insights. Support and coordinate with the operations team and other stakeholders to ensure seamless delivery to customers. Raise open issues with cross-functional teams and drive resolution in a timely manner. “Growth” getter & upseller: Find opportunities to upsell/cross-sell/upgrade in existing customer base to expand the MRR or recurring revenue. Solicit references from existing customers. Own the customer journey from kickoff to steady state, helping prompt writers design, launch and iterate on their AI agents. Coordinate with finance teams for billing initiatives. Run regular check-in meetings through weekly, monthly, and quarterly business reviews to proactively address customer needs, and concerns, and provide quick and effective solutions. Requirements: 3+ years in customer-facing implementation of conversational AI (voice or chat). Proven experience integrating AI solutions with CRMs or ticketing platforms (e.g., Zendesk, Freshdesk, custom stacks). Comfort with basic web tech and APIs, enough to collaborate effectively with engineers. Strong project-management discipline: scoping, timelines, risk mitigation, stakeholder updates. Executive-level communication skills; able to translate technical details into business impact. Mindset of continuous improvement—you treat go-live as Day 1, not done.

AI Success Manager About Our Client: Our client is a tech-enabled outsourcing platform that integrates AI with human expertise to deliver exceptional customer experiences. Their servicesranging from telecalling to sales and supportleverage automation and trained professionals to drive efficiency, reduce costs, and scale business growth across industries. Job Description: AI Success Manager Location: Noida Experience: 3+ Years Qualification: Bachelors in Engineering or relevant field About the role: This is a customer-facing, project management + technical role focused on deploying AI voice/chat agents for clients. Youll act as a bridge between customers, tech, and internal teamsmaking sure the AI agent is designed, integrated, tested, launched, and improved continuously. Responsibilities: Conduct deep-dive sessions to capture goals, data flows, compliance rules, and success metrics. Translate requirements into a clear agent blueprint for building AI agent—conversation flows, prompts, fallback logic, and reporting. Coordinate Product, Engineering, and Ops to configure, test, and launch the AI agent within agreed timelines and budgets. Connect the agent with CRMs, telephony, and data sources via APIs and webhooks; validate end-to-end hand-offs. Guide customers through UAT, collect feedback, and secure go-live approval. Track containment rate, CSAT, and other KPIs; fine-tune prompts and flows to boost performance. Identify new use cases and channels, build business cases, and partner with Sales to grow account revenue. Surface product gaps and influence the roadmap with data-backed insights. Support and coordinate with the operations team and other stakeholders to ensure seamless delivery to customers. Raise open issues with cross-functional teams and drive resolution in a timely manner. “Growth” getter & upseller: Find opportunities to upsell/cross-sell/upgrade in existing customer base to expand the MRR or recurring revenue. Solicit references from existing customers. Own the customer journey from kickoff to steady state, helping prompt writers design, launch and iterate on their AI agents. Coordinate with finance teams for billing initiatives. Run regular check-in meetings through weekly, monthly, and quarterly business reviews to proactively address customer needs, and concerns, and provide quick and effective solutions. Requirements: 3+ years in customer-facing implementation of conversational AI (voice or chat). Proven experience integrating AI solutions with CRMs or ticketing platforms (e.g., Zendesk, Freshdesk, custom stacks). Comfort with basic web tech and APIs, enough to collaborate effectively with engineers. Strong project-management discipline: scoping, timelines, risk mitigation, stakeholder updates. Executive-level communication skills; able to translate technical details into business impact. Mindset of continuous improvement—you treat go-live as Day 1, not done. About Hireginie: Hireginie is a prominent talent search company specializing in connecting top talent with leading organizations. We are committed to excellence and offer customized recruitment solutions across industries, ensuring a seamless and transparent hiring process. Our mission is to empower both clients and candidates by matching the right talent with the right opportunities, fostering growth and success for all.

Job Title : L1 Support Engineer (API & Debugging Support) Location : Thane, Mumbai (Onsite Only) Experience : 1+ Years Salary : ₹35,000 – ₹40,000 per month Availability : Immediate Joiners Only Role Overview We are hiring a proactive and detail-oriented L1 Support Engineer to assist with application-level support and API debugging for our enterprise systems. This is a client-facing role that requires strong communication skills and technical curiosity. The ideal candidate should be confident using tools like Postman , understanding RESTful APIs, and providing first-level technical support. * Key Responsibilities Act as the first point of contact for application-level issues and API-related queries Use Postman to test, reproduce, and validate REST API requests and responses Log, track, and escalate issues using ticketing systems Collaborate with L2/L3 teams for unresolved issues and bug fixes Provide timely updates and clear communication to internal teams and clients Perform initial root cause analysis and provide workarounds where possible Maintain documentation and knowledge base for recurring issues and solutions * Must-Have Skills 1+ year of experience in L1 Technical/Application Support Proficiency with Postman and REST APIs Excellent verbal and written communication skills Strong debugging and problem-solving ability Basic understanding of HTTP methods , status codes, headers, and response formats Comfortable with log analysis and documenting resolutions * Nice to Have (Add-on Skills) Basic knowledge of PHP or Node.js Familiarity with ticketing tools like JIRA, Freshdesk, or ServiceNow Understanding of database queries and response formats (MySQL/MongoDB) * Why Join Us? Fast-paced learning environment in real-time client-facing support Opportunity to grow into L2 support or development roles Work on real-time debugging with hands-on tools Friendly and collaborative work culture Apply Now Send your resume to dimple.patel@neosofttech.com. Note : This is an Onsite Role at our Malad (Mumbai) office. No WFH/Hybrid options available . Immediate joiners will be prioritized. Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹40,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Health insurance Internet reimbursement Life insurance Paid time off Provident Fund Shift: Day shift Work Days: Monday to Friday Ability to commute/relocate: Thane, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: Technical support: 1 year (Required) Postman: 1 year (Required) Rest API: 1 year (Required) Debugging: 1 year (Required) L1 Support: 1 year (Required) Language: English (Required) Location: Thane, Maharashtra (Required) Willingness to travel: 25% (Required) Work Location: In person

Job Summary: We are seeking a detail-oriented and customer-focused ERP Customer Support Executive to deliver prompt and effective assistance to clients using our ERP platform. The role requires handling queries across various modules including Manufacturing, Inventory, Finance, GST and more—ensuring seamless user experiences and high customer satisfaction in line with HostBooks' service standards. Key Responsibilities: Serve as the first point of contact for customer queries related to ERP modules, with a focus on Manufacturing and Inventory , in addition to Finance, GST, HRMS, and others. Understand functional workflows and guide users on the configuration and day-to-day use of ERP modules. Resolve issues through phone, email, ticketing system, and remote sessions in a timely and professional manner. Collaborate with product, QA, and engineering teams to escalate and resolve complex functional or system-related issues. Log and track support cases accurately in the CRM or helpdesk system, ensuring proper documentation and follow-up. Provide module-specific assistance, particularly on: Manufacturing: BOM (Bill of Materials), Work Orders, Routing, Job Scheduling, Production Tracking. Inventory: Stock Management, Warehousing, Goods Receipt/Issue, Inventory Valuation, Reorder Levels. Assist in the creation of user manuals, FAQs, and training guides to support self-service and onboarding efforts. Gather user feedback to support continuous product and process improvement. Requirements: Education: Bachelor’s degree in Commerce, Business Administration, Engineering, or Information Technology. Experience: 1–3 years of ERP customer support experience, preferably in a SaaS or enterprise software environment. Technical & Functional Skills: Hands-on knowledge of ERP modules like Manufacturing , Inventory , Accounting , GST , or HRMS . Understanding of business workflows and processes in manufacturing and inventory management. Familiarity with CRM or helpdesk systems (e.g., Freshdesk, Zoho Desk, Jira). Soft Skills: Strong communication skills in English and Hindi. Analytical thinking and a problem-solving approach. High patience and a customer-first mindset. Preferred Qualifications: Prior experience supporting ERP systems Domain knowledge in manufacturing operations and inventory control is a strong advantage. Regional language proficiency is a plus. What We Offer: A technology-driven, customer-centric work environment. Learning and development opportunities across functional ERP domains. Exposure to real-world ERP implementation and support scenarios. Job Types: Full-time, Permanent, Fresher Pay: ₹16,436.99 - ₹42,657.85 per month Benefits: Health insurance Schedule: Day shift Work Location: In person

Job Title: Nutrition Expert – Customer Support Location : Mahipalpur, Delhi Working Hours : Monday to Saturday – 9:00 – 6:00 PM (2nd & 4th Saturday off) About Us At The Science Of Good Health, we are committed to promoting health and wellness through scientifically-backed supplements and nutritional solutions. Our products are designed to support people on their journey to optimal health. As we continue to grow, we are looking for a Nutrition Expert to join our customer support team and provide expert guidance to our customers. Role Overview We are seeking an experienced Nutrition Expert with a strong knowledge of dietary supplements and nutrition to manage customer support interactions. In this role, you’ll be responsible for responding to customer inquiries , providing expert advice on supplements , and helping guide customers through their nutrition and wellness needs. The ideal candidate will have a passion for health, a strong understanding of nutritional science, and the ability to communicate effectively with customers. Key Responsibilities Customer Support Management Respond to customer inquiries across chats , emails , and social media platforms regarding supplements, nutrition, and product usage. Provide clear, accurate, and helpful guidance to customers on how our products can support their specific health goals. Troubleshoot customer concerns related to products, orders, and other service inquiries. Follow up with customers to ensure satisfaction and resolve any ongoing issues. Nutrition Expertise Use your nutrition knowledge to advise customers on appropriate supplements based on their individual needs (weight loss, energy boost, immunity, etc.). Educate customers on the benefits, ingredients, and proper usage of various products. Stay updated on the latest research and trends in the nutrition and wellness space, particularly related to dietary supplements . Collaboration & Support Work closely with the sales, product development, and marketing teams to ensure customer queries are answered accurately. Contribute to creating FAQs, blog posts, and educational materials for customers. Share insights from customer feedback to improve our product offerings and customer experience. Qualifications & Requirements Bachelor’s or Master’s degree in Nutrition , Dietetics , or a related field. 2+ years of experience in nutrition counseling , customer support , or a similar role. Strong understanding of dietary supplements , nutrition science , and wellness products . Excellent communication skills (both written and verbal) with a customer-centric approach. Ability to manage multiple customer inquiries while maintaining a high level of accuracy and care. Proficiency in using customer support software (e.g., Zendesk, Freshdesk, etc.) and basic office tools (email, chat). Preferred Skills Certifications in Nutrition , Health Coaching, or related fields (e.g., Certified Nutrition Specialist, RDN, etc.) Previous experience with e-commerce platforms and handling online customer support. Ability to work in a fast-paced environment and manage customer expectations effectively. Passion for wellness , fitness, and maintaining a healthy lifestyle. What We Offer Opportunity to be part of a growing brand in the health and wellness industry. Collaborative, innovative, and dynamic team environment. Competitive salary and benefits package. Opportunities for professional growth and development in the field of nutrition. To Apply Please send your updated resume, along with a brief cover letter explaining your interest in the role and why you're a good fit, to hr@thescienceofgoodhealth.com . Subject : Application for Nutrition Expert – Customer Support

Job Title: Nutrition Expert – Customer Support Location : Mahipalpur, Delhi Working Hours : Monday to Saturday – 9:00 – 6:00 PM ( 2nd & 4th Saturday off ) About Us At The Science Of Good Health, we are committed to promoting health and wellness through scientifically-backed supplements and nutritional solutions. Our products are designed to support people on their journey to optimal health. As we continue to grow, we are looking for a Nutrition Expert to join our customer support team and provide expert guidance to our customers. Role Overview We are seeking an experienced Nutrition Expert with a strong knowledge of dietary supplements and nutrition to manage customer support interactions. In this role, you’ll be responsible for responding to customer inquiries , providing expert advice on supplements , and helping guide customers through their nutrition and wellness needs. The ideal candidate will have a passion for health, a strong understanding of nutritional science, and the ability to communicate effectively with customers. Key Responsibilities Customer Support Management Respond to customer inquiries across chats , emails , and social media platforms regarding supplements, nutrition, and product usage. Provide clear, accurate, and helpful guidance to customers on how our products can support their specific health goals. Troubleshoot customer concerns related to products, orders, and other service inquiries. Follow up with customers to ensure satisfaction and resolve any ongoing issues. Nutrition Expertise Use your nutrition knowledge to advise customers on appropriate supplements based on their individual needs (weight loss, energy boost, immunity, etc.). Educate customers on the benefits, ingredients, and proper usage of various products. Stay updated on the latest research and trends in the nutrition and wellness space, particularly related to dietary supplements . Collaboration & Support Work closely with the sales, product development, and marketing teams to ensure customer queries are answered accurately. Contribute to creating FAQs, blog posts, and educational materials for customers. Share insights from customer feedback to improve our product offerings and customer experience. Qualifications & Requirements Bachelor’s or Master’s degree in Nutrition , Dietetics , or a related field. 2+ years of experience in nutrition counseling , customer support , or a similar role. Strong understanding of dietary supplements , nutrition science , and wellness products . Excellent communication skills (both written and verbal) with a customer-centric approach. Ability to manage multiple customer inquiries while maintaining a high level of accuracy and care. Proficiency in using customer support software (e.g., Zendesk, Freshdesk, etc.) and basic office tools (email, chat). Preferred Skills Certifications in Nutrition , Health Coaching, or related fields (e.g., Certified Nutrition Specialist, RDN, etc.) Previous experience with e-commerce platforms and handling online customer support. Ability to work in a fast-paced environment and manage customer expectations effectively. Passion for wellness , fitness, and maintaining a healthy lifestyle. What We Offer Opportunity to be part of a growing brand in the health and wellness industry. Collaborative, innovative, and dynamic team environment. Competitive salary and benefits package. Opportunities for professional growth and development in the field of nutrition. To Apply Please send your updated resume, along with a brief cover letter explaining your interest in the role and why you're a good fit, to hr@thescienceofgoodhealth.com . Subject : Application for Nutrition Expert – Customer Support Job Type: Full-time Pay: ₹30,000.00 - ₹40,000.00 per month Schedule: Day shift Morning shift Work Location: In person Speak with the employer +91 9546685064

At ZeroNorth, we are at the forefront of transforming the shipping industry through digital innovation. Our solutions go beyond optimizing business operations, they are designed to lead the industry in sustainability by significantly reducing CO2 emissions. Our core mission of making global trade greener drives everything we do. Your contributions will play a crucial role in reducing emissions, aligning commercial success with sustainability, and delivering benefits for both profitability and the environment. ZeroNorth is powered by a diverse team of 550+ professionals with more than 38 nationalities, operating out of global hubs including Copenhagen (our headquarters), Athens, Chennai, Mumbai, New York, San Diego, Singapore, Sofia, and Tokyo. We are leading the industry's green transition, enabling our partners to leverage data for actionable decarbonization efforts. Database Support Engineer at ZeroNorth As a Database Engineer, you will be responsible for maintaining the reliability, availability, and performance of our database systems. You will serve as the first line of support for database-related issues, manage incidents, and ensure the smooth operation of both production and test environments on a day-to-day basis. Key responsibilities: Troubleshoot database errors, slow queries, failed jobs, and connectivity problems, including real-time production issues and outages. Collaborate with developers to debug and optimize queries, stored procedures, and database functions Respond to incident tickets, provide timely resolutions or escalate, and participate in on-call rotation for critical after-hours support. Perform root cause analysis, document issues, and contribute to incident review meetings. Monitor logs, alerts, and error reports to identify and address potential issues before they impact systems. Support application deployments involving database scripts and assist with audits, security reviews, and compliance reporting. Work with developers, QA, project managers, and infrastructure teams to ensure application stability and address environment-related issues. Your profile: +5 years of experience as a Technical Executive with proven expertise in resolving complex technical issues. Bachelor’s degree in Computer Science, IT, or equivalent technical support/engineering experience. Skilled in managing and maintaining database systems like Oracle, SQL Server, and MySQL. Proficient with stored procedures, triggers, backup/recovery, and database security including roles, permissions, encryption, and auditing. Experienced with ticketing tools such as FreshDesk, ServiceNow, JIRA, Zoho, and HPSM. Hands-on knowledge of handling pipeline timeouts and automated retry mechanisms to enhance system reliability. Strong troubleshooting, analytical, and cross-team collaboration skills to deliver results. About ZeroNorth At ZeroNorth, we aim to make global trade sustainable by steering the maritime industry toward zero emissions. Using advanced technology and trusted data, our platform delivers real-time insights to optimize operations and align commercial success with environmental impact. We partner with customers on their journey toward sustainability, solving complex challenges and empowering informed decisions that benefit both the planet and their bottom line. Our culture thrives on growth, inclusion, and collaboration. We value honesty, trust, and the unique contributions of every team member, driving meaningful change together. Let's make global trade green.

Job Title: L1-Customer Support – SaaS Application Support About the Company: RunLoyal is a fast-growing SaaS company based in Atlanta, GA, transforming the pet care industry with innovative technology. We are seeking a Lead Application Support Engineer to join our India-based remote team and support our US customer base. Working Hours: 5:30 PM to 3:00 AM IST (Night Shifts Only) Job Role Summary: Responsible for handling US-based customer calls, troubleshooting customer-reported issues, and ensuring issues are resolved with utmost customer satisfaction. The role requires high command in English communication, quick learning ability, and continuous demonstration of empathy and collaborative behavior. Responsibilities: · Handle customer calls, particularly for US-based customers · Work exclusively in night shifts · Troubleshoot customer-reported issues · Identify solutions quickly and keep customers informed · Engage with internal teams · Continue engagement until issues are resolved · Ensure utmost customer satisfaction · Demonstrate true empathy towards customers · Maintain collaborative behavior · Meet minimal behavioral expectations Requirements: · Minimum 2 years of experience in US-based SaaS product support (ERP-related preferred) · Experience with platforms like Freshdesk, Zoho, Zenoti, · Prior experience in phone support for US customers · Willingness to work in rotating shifts · High command in English (verbal and written) · Quick learning ability on SaaS products · Capability to handle product training–related queries · Willingness to work only night shifts · Ability to continuously demonstrate communication and learning skills (non-negotiable) Cultural Expectations: · We prioritize the well-being of our pet care providers and the pets they care for. This means being responsive and available when they need us, including holidays, weekends, and occasional late hours. · We have an unyielding commitment to serving our customers, working diligently until they are fully satisfied. · We focus on attention to detail and quality in everything we do, ensuring excellence in our products and services. · We are passionate about building something extraordinary and revolutionizing the pet care industry with our innovative solutions. · A love for pets is at the heart of what we do. Our Values: · Kindness: We assume positive intent, celebrate coworkers’ success, avoid toxic behaviors, and call out bad acting when we see it. · Trust: We are authentic, humble, and empathetic. Empathy is the cornerstone of building trust. In a world that is full of change, trust is essential. · Fearlessness: We are bold, honest, direct, and candid. We challenge assumptions and push boundaries. We are not afraid to be challenged. Mistakes are learning opportunities. · Discourse, Not Dissonance: We encourage constructive discourse and welcome challenges. We strive to create an environment where the best ideas rise to the top and data drives decisions. · Understanding, Not Consensus: As leaders, we stand firm in our informed convictions until overturned by data. We embrace healthy disagreement but commit to the outcome once a decision is made. · Ownership: We empower each other to solve problems and take initiative to achieve our goals. We are intentional in our thinking, knowing we are accountable for our impact. · Curiosity: We are passionate about learning and constantly seek opportunities to grow. We adapt and evolve with the industry. Benefits: · Competitive salary and benefits package. · Opportunity to work with cutting-edge technology. · Fast-paced and dynamic work environment. · Chance to make a real impact on a growing company. Why Join RunLoyal: · Join a fast-growing US-based SaaS company · Work remotely with a dynamic global team · Competitive salary and long-term career growth · Be part of an innovative product transforming pet care Intrested? Contact @ 6385599102 Job Types: Full-time, Permanent Ability to commute/relocate: Salem, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Current CTC Experience: supporting US customers via Phone: 1 year (Required) Location: Salem, Tamil Nadu (Required) Shift availability: Night Shift (Preferred)

About Us Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology." Role Overview The Support & Claims Executive will manage and drive claim operations while ensuring exceptional customer experiences. The ideal candidate will liaise with insurers, analyze claim trends, and collaborate across departments to enhance processes and deliver efficient, customer-centric solutions. Key Responsibilities Claims Operations: Drive end-to-end claims processes and ensure smooth operations. Liaise with insurers for process sign-offs and performance improvement. Analyze claims data to identify patterns and implement actionable insights. Customer Experience: Provide accurate product and claims information to customers via calls and emails. Resolve customer issues efficiently by coordinating with cross-functional teams and insurers. Ensure timely and effective communication to meet SLA targets. Service Support: Understand customer needs and close queries post-sales closures. Convert customer interest into solutions, focusing on satisfaction and retention. Requirements & Expectations Experience: Minimum 6 months in Customer Service Operations/Claims (Insurance experience preferred). Skills: Proficiency in using ticketing tools like Freshdesk or Zendesk. Strong interpersonal, negotiation, and listening skills. Ability to learn and explain products/services effectively. Team-oriented, quick learner, and results-driven. Performance Standards: Achieve productivity targets with speed and accuracy. Exceed SLA targets while maintaining high-quality output. Superpowers/Skills for Success Dynamic, confident, and passionate about delivering value. Customer-centric approach with a focus on satisfaction. Creative problem-solving and achievement-driven mindset. Strong team collaboration and adaptability. Why Join Us? Be part of a team where your efforts directly impact customer experiences and business outcomes. Your passion and creativity will thrive in a supportive, goal-driven environment.

1. Strategy & Setup Setup a call centre division within the agency. Recommend and implement the right call centre software (e.g., cloud-based telephony, CRM, dialers). Work with IT and admin teams to ensure infrastructure, data security, and compliance. 2. Team Building & Operations Recruit, train, and manage a team of call centre agents and team leads. Create call scripts, pitch decks, training material, and SOPs for quality assurance. Establish KPIs, SLAs, and agent performance metrics. 3. Daily Supervision & Quality Control Oversee daily operations and ensure agent adherence to scripts, targets, and timelines. Monitor call quality, provide coaching, and implement corrective actions. Handle escalations and maintain a high level of service excellence. 4. Reporting & Analytics Generate and analyze reports on call volumes, conversions, agent productivity, and campaign ROI. Share performance insights with internal and client teams as needed. Optimize processes based on analytics and client feedback. 5. Client Coordination Work closely with the creative teams to align call centre efforts with campaign goals. Understand client business objectives and tailor calling strategies accordingly. Present performance reports and offer consultative inputs to improve outreach. Required Skills & Qualifications Proven experience (5+ years) in call centre management (preferably in both inbound and outbound operations). Strong understanding of call centre software (e.g., Freshdesk, Zoho Desk, Ameyo, Exotel, Aircall, etc.). Familiarity with CRM platforms (e.g., Salesforce, HubSpot). Ability to create and monitor dashboards and agent productivity metrics. Excellent leadership, communication, and problem-solving skills. Experience in client-facing roles and managing multi-industry campaigns is a plus. Bachelor’s degree in Business, Communications, or related field. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹35,000.00 per month Schedule: Monday to Friday Supplemental Pay: Performance bonus Yearly bonus Application Question(s): Can you setup a call centre with your capabilities within this creative agency? Experience: Call centre: 4 years (Required) Language: English & Hindi (Required) Work Location: In person

INDmoney is a Super Money App for personal finance management and investments in Indian Stocks, Mutual Funds, and US Stocks. Launched in 2019, our mission is to improve the financial lives of people by helping them plan, save, and invest through a single, powerful platform. Role : Customer Support Executiv e Experience: Minimum 1+ years in a customer-facing role Employment Type : Full-time Shift : Day Shift Working Days : 6 days a week( and 1 rotational Off) Key Responsibilities: Interact with customers through email and calls to resolve queries and complaints Provide support on trading, portfolio management, and account-related issues Coordinate with internal departments to ensure timely resolution of customer queries Utilize customer service tools such as Freshdesk and CRM tools effectively Maintain adherence to Quality and Compliance Guidelines while delivering a prompt solution Exhibit quick decision-making abilities to respond to customer inquiries Ensure customer satisfaction through efficient and quality-driven service Maintain a positive, empathetic, and professional attitude toward customers at all times Key Requirements: Bachelor's degree is a must 1+ years of experience in a customer-handling role Excellent verbal and written communication skills in both English and Hindi Ability to multitask, prioritize, and manage time effectively A passion for going beyond the call of duty to assist customers Candidates with experience in stock broking, financial services, or a related field will be preferred Comfortable working in a 6-day workweek Employee Benefits Competitive base salary Comprehensive health insurance benefits Opportunities for professional growth and development Why Join Us? At INDmoney, we believe in empowering our team to make an impact. By joining our dynamic team, you'll contribute to transforming how people manage their finances while growing your career in a supportive and growth-oriented environment. Ready to make a difference? Apply now to join the INDmoney family!

Job Title: Nutrition Expert – Customer Support Location : Mahipalpur, Delhi Working Hours : Monday to Saturday – 9:00 – 6:00 PM ( 2nd & 4th Saturday off ) About Us At The Science Of Good Health, we are committed to promoting health and wellness through scientifically-backed supplements and nutritional solutions. Our products are designed to support people on their journey to optimal health. As we continue to grow, we are looking for a Nutrition Expert to join our customer support team and provide expert guidance to our customers. Role Overview We are seeking an experienced Nutrition Expert with a strong knowledge of dietary supplements and nutrition to manage customer support interactions. In this role, you’ll be responsible for responding to customer inquiries , providing expert advice on supplements , and helping guide customers through their nutrition and wellness needs. The ideal candidate will have a passion for health, a strong understanding of nutritional science, and the ability to communicate effectively with customers. Key Responsibilities Customer Support Management Respond to customer inquiries across chats , emails , and social media platforms regarding supplements, nutrition, and product usage. Provide clear, accurate, and helpful guidance to customers on how our products can support their specific health goals. Troubleshoot customer concerns related to products, orders, and other service inquiries. Follow up with customers to ensure satisfaction and resolve any ongoing issues. Nutrition Expertise Use your nutrition knowledge to advise customers on appropriate supplements based on their individual needs (weight loss, energy boost, immunity, etc.). Educate customers on the benefits, ingredients, and proper usage of various products. Stay updated on the latest research and trends in the nutrition and wellness space, particularly related to dietary supplements . Collaboration & Support Work closely with the sales, product development, and marketing teams to ensure customer queries are answered accurately. Contribute to creating FAQs, blog posts, and educational materials for customers. Share insights from customer feedback to improve our product offerings and customer experience. Qualifications & Requirements Bachelor’s or Master’s degree in Nutrition , Dietetics , or a related field. 2+ years of experience in nutrition counseling , customer support , or a similar role. Strong understanding of dietary supplements , nutrition science , and wellness products . Excellent communication skills (both written and verbal) with a customer-centric approach. Ability to manage multiple customer inquiries while maintaining a high level of accuracy and care. Proficiency in using customer support software (e.g., Zendesk, Freshdesk, etc.) and basic office tools (email, chat). Preferred Skills Certifications in Nutrition , Health Coaching, or related fields (e.g., Certified Nutrition Specialist, RDN, etc.) Previous experience with e-commerce platforms and handling online customer support. Ability to work in a fast-paced environment and manage customer expectations effectively. Passion for wellness , fitness, and maintaining a healthy lifestyle. What We Offer Opportunity to be part of a growing brand in the health and wellness industry. Collaborative, innovative, and dynamic team environment. Competitive salary and benefits package. Opportunities for professional growth and development in the field of nutrition. To Apply Please send your updated resume, along with a brief cover letter explaining your interest in the role and why you're a good fit, to hr@thescienceofgoodhealth.com . Subject : Application for Nutrition Expert – Customer Support Job Type: Full-time Pay: ₹30,000.00 - ₹40,000.00 per month Schedule: Day shift Morning shift Work Location: In person Speak with the employer +91 9546685064

About Apna: Apna is India's leading jobs platform built for the entire spectrum of the workforce—from entry-level and frontline workers to mid-skill professionals. It enables millions of job seekers and employers to connect directly and efficiently across industries such as sales, marketing, delivery, operations, customer support, finance, and more. Role Overview We are looking for a highly solution-oriented and analytical Support Operations Lead (Escalations) to manage critical employer escalations across Apna's hiring journey. You will independently handle all high-priority and complex cases routed to the Escalation desk, ensuring quick resolution, data-backed decisions, and a world-class support experience. This Role is suited for someone who loves solving problems, thrives under pressure, and enjoys working cross-functionally. Requirement - 1 Location - Bangalore (Work from Office - Domlur) Skills Required for the role - Fluent in English, and Hindi (must) Working : 5-day working (flexibility to work 6 days as per business requirements) Requirements Responsibilities: End-to-End Escalation Handling: Own and resolve all L2 escalations raised by employers across the support lifecycle: onboarding, job posting, job fulfillment, and hiring Act as the final escalation point for critical issues, ensuring swift and effective resolution Social Media Escalation Management: Monitor and respond to employer queries or concerns raised on platforms like LinkedIn, Twitter, etc Work with social and communications teams to maintain a consistent, empathetic, and professional brand tone Internal Escalation Ownership: Serve as the go-to person for internal support teams when workflows break or need intervention Coordinate with cross-functional stakeholders (Product, Ops, Tech, Sales) to unblock issues and align on solutions Problem Solving & Root Cause Analysis: Deep dive into recurring issues, identify patterns, and recommend fixes or process changes Drive closure through documentation (SOPs, RCA reports) and preventive measures Data-Backed Decision Making: Use support data and insights to prioritize problems and propose scalable solutions Maintain dashboards, track metrics, and share learnings with leadership for continuous improvement Communication & Influence: Communicate clearly and persuasively in English with employers and internal stakeholders Use strong convincing skills to guide discussions toward resolution, especially in tough conversations What we're looking for: 3-6 years of experience in support ops, escalation management, or customer experience roles (ideally in tech/platform/marketplace environments) Hands-on experience with L2 support workflows and owning high-stakes cases Strong problem-solving skills with a logical, solution-first approach Experience in handling both social media escalations and internal process breakdowns Excellent communication skills; fluent in English with a natural ability to convince and empathize Data-savvy - can interpret data, draw insights, and act on it confidently Proficient with tools like Zendesk, Freshdesk, or similar platforms Why join Apna? Make a direct impact by improving employer experience across India's #1 job platform Be the voice of the customer and drive change without needing to manage a team Join a high-growth, mission-driven company solving meaningful problems at scale Work with smart, collaborative teams in a fast-paced environment where your work truly matters

Job Location: Indore Experience: 7+ Year's About the role: India’s leading Educational ERP Software company, a Deloitte Fast 50 Company and ET Growth Champion, Serosoft, is looking for a Consultant Customer Success who will be responsible for working in partnership with Serosoft clients, advising them how to use our product in order to meet their business objectives or overcome problems. Responsibilities: Recording and documenting activity through the ticketing system Own Product knowledge, customer data configuration, and demonstrate excellent ability to understand problem statement and provide the most efficient solution Facilitate valuable and clear verbal and written communication with clients. Monitor CS accounts and identify upsell opportunities. Capability to plan, monitor & implement new business processes. Provide strategic guidance to client personnel on various modules & increase usage. Troubleshoot software-related issues and build process flow with efficacy. Present product developments considering the client’s need, recent & upcoming activities. Track, analyze and create a business report and dashboard depicting key activities such as feature usage rate, product dependency, and customer effort score. Coordinate with internal teams to identify & resolve issues as well as opportunities for improvement of the system and services. Travel on-site depending on project demand. Collaborate with cross-functional teams (Product, Tech, Implementation) to provide Feedback and drive continuous improvement. Travel to client locations as needed for go-lives, training, or relationship management. Education & Experience : Bachelor’s / Master’s degree in Computer Science, Computer Application, Information Technology, Engineering, or a related field. 7 + years of Experience using business ERP/Enterprise applications (Preferably in the Education Domain). Skills : Strong logical & Analytical troubleshooting skills and emotional intelligence. Excellent communication skills and ability to transform customer conversation into a business-driven relationship. Outgoing, personable, and customer service skills. Teamwork skills and a goal-oriented mindset. An engineering or equivalent degree. Strong Presentation skills. Strong, convincing & negotiation skills. Hands-on experience with support/ticketing tools (e.g., Jira, Freshdesk, Zendesk) Familiarity with CRM platforms (e.g., Salesforce, Zoho CRM) Basic knowledge of SQL or data querying for issue analysis. What do We Offer? At Serosoft, we believe in fostering a culture of innovation, collaboration, and excellence. Discover what makes Serosoft the perfect place to thrive: Learning & Growth: We support your professional development at every step. Cutting-Edge Technologies: Engage in pioneering and innovative projects. Global Opportunities: Expand your horizons & work on international assignments. Exciting Events & Outings: Enjoy vibrant celebrations and team activities. Best of Breed Compensation: Competitive pay that rewards your skills & contributions. 5 Days a Week: Embrace a healthy work-life balance. Group Health Insurance: Your health and well-being are our priority. Open Door Policy: Your ideas and feedback are always welcomed. Beautiful Office in Indore: Work in India’s cleanest city, right in the heart of it! Join our dynamic team and be part of an innovative company where your efforts will directly shape the future of global education. ———————————————————————————————————————-

About the Client Our client is a tech-enabled outsourcing platform that seamlessly integrates AI with human expertise to deliver exceptional customer experiences. Their service offerings—ranging from telecalling to sales and support—combine automation with skilled professionals to enhance efficiency, reduce operational costs, and drive scalable growth across industries. About the Role We are seeking a dynamic AI Deployment Specialist for a customer-facing, project management + technical role. You will serve as the key link between clients, technology, and internal teams, leading the end-to-end deployment of AI voice and chat agents . From gathering requirements to integration, testing, go-live, and continuous improvement—you will own the success of each deployment. Key Responsibilities Conduct deep-dive sessions with clients to understand their goals, data flows, compliance needs, and success metrics. Translate business requirements into a structured AI agent blueprint including conversation flows, prompts, fallback logic, and reporting mechanisms. Collaborate with Product, Engineering, and Operations teams to configure, test, and launch AI agents within defined timelines and budgets. Integrate AI solutions with CRMs, telephony systems, and external data sources via APIs and webhooks; validate all end-to-end interactions. Lead User Acceptance Testing (UAT), gather feedback, and ensure smooth go-live. Monitor key performance indicators such as containment rate, CSAT, and resolution times; iterate to improve agent performance. Identify new use cases, recommend channels, and build business cases to support upselling and cross-selling efforts in collaboration with Sales. Surface product gaps and contribute to the product roadmap with data-backed insights. Coordinate with the operations team and other stakeholders to ensure smooth delivery and timely resolution of any issues. Support growth initiatives by identifying opportunities for account expansion and soliciting client referrals. Guide the prompt writing and content team in designing, launching, and optimizing AI agents. Collaborate with Finance for billing-related activities. Host regular business reviews (weekly, monthly, and quarterly) to proactively address client needs and provide effective solutions. Required Skills & Qualifications 3+ years of experience in deploying conversational AI solutions (voice or chat) in a client-facing capacity. Demonstrated experience integrating AI agents with CRMs or ticketing platforms like Zendesk, Freshdesk, or custom systems. Familiarity with web technologies and APIs; able to collaborate closely with engineering teams. Strong project management skills including scoping, timeline management, stakeholder communication, and risk mitigation. Excellent verbal and written communication skills—capable of translating complex technical concepts into clear business value. A continuous improvement mindset—viewing go-live as just the beginning of the optimization journey.

About Our Client: Our client is a tech-enabled outsourcing platform that integrates AI with human expertise to deliver exceptional customer experiences. Their services—ranging from telecalling to sales and support—leverage automation and trained professionals to drive efficiency, reduce costs, and scale business growth across industries. Job Description: AI Deployment Specialist Location: Noida Experience: 3+ Years Qualification: Bachelors in Engineering or relevant field About the role: This is a customer-facing, project management + technical role focused on deploying AI voice/chat agents for clients. You’ll act as a bridge between customers, tech, and internal teams—making sure the AI agent is designed, integrated, tested, launched, and improved continuously. Responsibilities: Conduct deep-dive sessions to capture goals, data flows, compliance rules, and success metrics. Translate requirements into a clear agent blueprint for building AI agent—conversation flows, prompts, fallback logic, and reporting. Coordinate Product, Engineering, and Ops to configure, test, and launch the AI agent within agreed timelines and budgets. Connect the agent with CRMs, telephony, and data sources via APIs and webhooks; validate end-to-end hand-offs. Guide customers through UAT, collect feedback, and secure go-live approval. Track containment rate, CSAT, and other KPIs; fine-tune prompts and flows to boost performance. Identify new use cases and channels, build business cases, and partner with Sales to grow account revenue. Surface product gaps and influence the roadmap with data-backed insights. Support and coordinate with the operations team and other stakeholders to ensure seamless delivery to customers. Raise open issues with cross-functional teams and drive resolution in a timely manner. “Growth” getter & upseller: Find opportunities to upsell/cross-sell/upgrade in existing customer base to expand the MRR or recurring revenue. Solicit references from existing customers. Own the customer journey from kickoff to steady state, helping prompt writers design, launch and iterate on their AI agents. Coordinate with finance teams for billing initiatives. Run regular check-in meetings through weekly, monthly, and quarterly business reviews to proactively address customer needs, and concerns, and provide quick and effective solutions. Requirements: 3+ years in customer-facing implementation of conversational AI (voice or chat). Proven experience integrating AI solutions with CRMs or ticketing platforms (e.g., Zendesk, Freshdesk, custom stacks). Comfort with basic web tech and APIs, enough to collaborate effectively with engineers. Strong project-management discipline: scoping, timelines, risk mitigation, stakeholder updates. Executive-level communication skills; able to translate technical details into business impact. Mindset of continuous improvement—you treat go-live as Day 1, not done.

We are seeking a proactive and tech-savvy Software Support Associate who is ready to join at our Kochi & Coimbatore Office to provide first-level technical support to customers and internal users. The ideal candidate will be responsible for diagnosing and resolving software-related issues, ensuring customer satisfaction, and maintaining documentation. You will play a vital role in helping users get the most value from our software products. He also needs basic networking knowledge. Key Responsibilities: Respond to customer queries via phone, email, chat, or ticketing systems. Troubleshoot software issues, bugs, and user errors in a timely manner. Guide customers through step-by-step solutions or escalate to development teams when necessary. Document issues, resolutions, and standard procedures in the knowledge base. Collaborate with QA and Product teams to identify recurring issues and improve product stability. Assist in software installations, configurations, updates, and license activations. Provide feedback on product usability and suggest improvements. Maintain high levels of customer satisfaction through professional and clear communication. Perform root cause analysis for critical incidents and contribute to incident resolution reports. Required Skills & Qualifications: Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience). Strong verbal and written communication skills in English. Ability to understand and explain technical issues to non-technical users. Basic knowledge of software systems, operating systems (Windows/Linux), and databases. Familiarity with ticketing systems like Zendesk, Freshdesk, or Jira. Strong analytical and problem-solving skills. Customer-focused mindset with patience and empathy. Preferred Qualifications: Prior experience in a software support/helpdesk role. Exposure to SQL, APIs, or cloud platforms (AWS, Azure). Familiarity with SaaS platforms or enterprise software support. Location: Kochi & Coimbatore Working Days: Monday to Saturday Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹30,000.00 per month Shift: Day shift Work Days: Weekend availability Work Location: In person