Customer Support Executive

Location:

Experience:

Department:

Presales, Van Sales, Merchandising, DMS, and related enterprise solutions

At WINIT, we believe the future of customer support is AI-powered. This means you won’t just handle tickets — you’ll work smart, leveraging tools like AI chatbots, automation platforms, and predictive analytics to deliver faster, smarter, and more personalized support experiences.

If you enjoy problem-solving, communicating with clients, and contributing to customer success while using modern AI-enabled tools, this role is for you.

• Provide Level 1 & Level 2 support for WINIT’s SaaS and enterprise solutions, including 

  Presales, Van Sales, Merchandising, and DMS

  , via calls, emails, and chat.
• Use AI-powered tools to manage tickets, troubleshoot issues, and provide quick resolutions.
• Identify recurring issues, escalate to technical teams, and contribute to knowledge base improvements.
• Track support metrics, analyze trends, and propose process enhancements to improve customer experience.
• Collaborate with product and engineering teams to ensure client feedback on all solutions is addressed effectively.
• Maintain accurate and up-to-date records of customer interactions in support tools.
• Stay informed on industry trends, product updates, and AI-enabled support innovations.

• 1–4 years of experience in Customer Support, preferably for SaaS, IT, or tech solutions.
• Excellent communication skills — fluent in spoken and written English.
• Strong problem-solving skills and ability to troubleshoot technical and functional issues across WINIT products (Presales, Van Sales, Merchandising, DMS).
• Confidence to engage with clients across industries.
• Comfortable using AI-enabled support platforms and automation tools.
• Target-oriented, self-motivated, and committed to delivering excellent customer experiences.
• Knowledge of Freshdesk or similar tool is a plus.

• Work on AI-powered products, including 

  Presales, Van Sales, Merchandising, and DMS

  , trusted by top global brands.
• Clear career growth path within Customer Success and Support roles.
• A culture that values innovation, ownership, and collaboration.
• Competitive salary 
• Work with a passionate, high-performing team in a collaborative environment.