Customer Experience Assistant

Job Description:

Job Description – Customer Experience Assistant

Location: [Noida, India]
Employment Type: Full-time
Experience: 1–2 years
Salary Range: ₹15,000 – ₹25,000 per month

About STRUTT

STRUTT is a fast-growing 360° Travel Lifestyle brand, creating innovative travel products for the modern explorer. We retail across D2C, marketplaces, and offline partnerships, with customer delight at the core of our brand promise.

Role Overview

We are looking for a Customer Care Executive who will be the voice of STRUTT across all customer touchpoints. The role involves managing customer queries, emails, calls, WhatsApp messages, and social media interactions, ensuring a smooth and delightful experience for every customer.

Key Responsibilities

• Handle customer queries via phone, email, WhatsApp, and social media messages.
• Resolve issues related to orders, returns, exchanges, and product information.
• Maintain accurate records of customer interactions in the system.
• Coordinate with the operations & logistics team to ensure timely resolution of complaints.
• Track and report customer satisfaction, escalations, and common feedback trends.
• Assist in building customer loyalty and retention programs.

Requirements

• Female candidates preferred.
• Graduate with 1–2 years of experience in customer service (preferably in D2C, e-commerce, or retail).
• Strong communication skills (English & Hindi, written and spoken).
• Ability to multitask and handle queries across multiple platforms.
• Proficiency with email, MS Office/Google Workspace, and CRM tools (Freshdesk/Zoho Desk preferred).
• A positive, empathetic, and problem-solving attitude.

What We Offer

• Salary package: ₹15,000 – ₹25,000 per month.
• Opportunity to grow with a young, ambitious lifestyle brand.
• Direct exposure to D2C + retail operations.
• A collaborative, entrepreneurial work culture with ownership of role.

Job Type: Full-time

Work Location: In person

*Speak with the employer* +91 8800400570

Job Types: Full-time, Permanent

Pay: ₹11,336.01 - ₹20,000.00 per month

Work Location: In person