737 Freshdesk Jobs - Page 10

As a Customer Success Engineer (CSE) for the CX Suite of Products (Freshdesk, Freshchat, Freshcaller, and Freddy AI), you will serve as a trusted product advisor, working closely with Customer Success Managers (CSMs), Account Managers (AMs), Product, Engineering, Support, and other Go-To-Market teams to drive customer success and maximize product adoption. Rather than managing a portfolio of accounts directly, you will assist customer-facing teams by providing technical guidance, solution consulting, workflow assessments, and strategic recommendations to help customers fully realize the value of the CX Suite. Your expertise across support workflows, digital engagement, conversational AI, and customer journey optimization will play a critical role in enhancing customer outcomes, expanding product usage, and influencing the product roadmap. Job Description Key Responsibilities Adoption through Product Consultation ● Act as a subject matter expert (SME) for Freshdesk, Freshchat, Freshcaller, and Freddy AI, assisting CSMs and customers with advanced product consultations, use case reviews, and adoption strategies. ● Conduct workflow audits and discovery sessions (including agent shadowing) to assess adoption trends, identify gaps, and recommend improvements aligned to customer goals. ● Provide consultative guidance and best practices across ticketing, messaging, calling, automation, AI, analytics, and omnichannel engagement. ● Partner with customers during key transformation initiatives, helping them design optimal workflows, leverage AI/automation, and unlock self-service efficiencies. Retention & Expansion Strategy ● Support CSMs in driving retention and expansion by addressing adoption challenges, demonstrating product value, and positioning solutions based on customer needs. ● Drive data-backed utilization-based expansion campaigns in collaboration with the account team using insights from workflow audits and product analytics. ● Proactively engage on at-risk accounts by providing mitigation strategies and actionable guidance to support CSMs. Cross-Functional Collaboration & Roadmap Influence ● Represent customer needs in internal expansion and Product & Engineering (P&E) connects, surfacing churn risks, feature feedback, and adoption barriers. ● Consolidate structured customer insights to influence roadmap planning and advocate for enhancements that align with customer priorities. ● Participate in the CX Steering Committee, representing customer needs in product development discussions. Key Responsibilities Adoption through Product Consultation ● Act as a subject matter expert (SME) for Freshdesk, Freshchat, Freshcaller, and Freddy AI, assisting CSMs and customers with advanced product consultations, use case reviews, and adoption strategies. ● Conduct workflow audits and discovery sessions (including agent shadowing) to assess adoption trends, identify gaps, and recommend improvements aligned to customer goals. ● Provide consultative guidance and best practices across ticketing, messaging, calling, automation, AI, analytics, and omnichannel engagement. ● Partner with customers during key transformation initiatives, helping them design optimal workflows, leverage AI/automation, and unlock self-service efficiencies. 5+ years of experience in CX consulting, technical account management, solutions engineering, or other customer experience focussed roles. ● Strong product knowledge of Freshdesk, Freshchat, Freshcaller, Freddy AI preferred ● Deep understanding of customer service operations, digital engagement trends, AI in support, omnichannel workflows, and automation best practices. ● Hands-on experience conducting discovery workshops, workflow assessments, technical training, and customer enablement sessions. ● Strong analytical skills to evaluate product adoption, usage trends, customer health metrics, and ROI. ● Excellent communication, presentation, and stakeholder management skills, able to work across technical and business teams. ● Proven ability to influence product roadmap through structured customer feedback. ● Experience working with cross-functional teams (Product, Engineering, Support, Sales) to deliver value-driven outcomes for customers ● Support CSMs in driving retention and expansion by addressing adoption challenges, demonstrating product value, and positioning solutions based on customer needs. ● Drive data-backed utilization-based expansion campaigns in collaboration with the account team using insights from workflow audits and product analytics. ● Proactively engage on at-risk accounts by providing mitigation strategies and actionable guidance to support CSMs. Cross-Functional Collaboration & Roadmap Influence ● Represent customer needs in internal expansion and Product & Engineering (P&E) connects, surfacing churn risks, feature feedback, and adoption barriers. ● Consolidate structured customer insights to influence roadmap planning and advocate for enhancements that align with customer priorities. ● Participate in the CX Steering Committee, representing customer needs in product development discussions. Learning & Enablement ● Lead workshops, webinars, and enablement sessions focussing on support transformation journeys. ● Spearhead enablement initiatives for CSMs by building adoption dashboards, ROI calculators, playbooks, FAQs, and driving CSE-AMA sessions. ● Develop tools, templates, and best practice guides to help teams proactively identify opportunities for product adoption and expansion. ● Stay updated on product innovations and industry trends, continuously refining enablement assets and consultative approaches. Customer Advocacy ● Lead Customer Outreach programs to collect feedback on new features, product gaps, and areas for improvement. ● Actively contribute to the Freshworks Community by joining Ask an Expert sessions, participating in Customer Councils (VOC). ● Identify and showcase customer success stories that highlight the transformational impact of the CX Suite ● Lead workshops, webinars, and enablement sessions focussing on support transformation journeys. ● Spearhead enablement initiatives for CSMs by building adoption dashboards, ROI calculators, playbooks, FAQs, and driving CSE-AMA sessions. ● Develop tools, templates, and best practice guides to help teams proactively identify opportunities for product adoption and expansion. ● Stay updated on product innovations and industry trends, continuously refining enablement assets and consultative approaches. Customer Advocacy ● Lead Customer Outreach programs to collect feedback on new features, product gaps, and areas for improvement. ● Actively contribute to the Freshworks Community by joining Ask an Expert sessions, participating in Customer Councils (VOC). ● Identify and showcase customer success stories that highlight the transformational impact of the CX Suite Qualifications 3+ years of experience in CX consulting, technical account management, solutions engineering, or other customer experience focussed roles. ● Strong product knowledge of Freshdesk, Freshchat, Freshcaller, Freddy AI preferred ● Deep understanding of customer service operations, digital engagement trends, AI in support, omnichannel workflows, and automation best practices. ● Hands-on experience conducting discovery workshops, workflow assessments, technical training, and customer enablement sessions. ● Strong analytical skills to evaluate product adoption, usage trends, customer health metrics, and ROI. ● Excellent communication, presentation, and stakeholder management skills, able to work across technical and business teams. ● Proven ability to influence product roadmap through structured customer feedback. ● Experience working with cross-functional teams (Product, Engineering, Support, Sales) to deliver value-driven outcomes for customers Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Aristocrat offers an outstanding opportunity to be part of an exceptionally dedicated team that thrives on innovation and collaboration. As a Sr Engineer I, you will play a pivotal role in coordinating our Online Gaming platform, ensuring flawless performance and availability around the clock! What You Will Do Coordinate the Online Gaming platform and monitor as part of a 24x7 shift-based operations team. Provide second-level troubleshooting support and liaise with service providers and third parties. Meet internal critical metrics and follow SLAs and OLAs for service delivery. Investigate and react to live issues, ensuring timely resolution. Prepare and implement periodic releases for both infrastructure and software. Act as a partner concern for issues raised through customer channels. Craft and enhance processes and activities related to the role. Manage service requests, incident problems, and change requests following standard methodology in line with ITIL v4. What You Need 3-5 years’ experience in a technical support or operational role. Broad technology knowledge, including Windows and Linux. Strong communication skills, both written and verbal. Proficiency with monitoring tools such as Grafana and Datadog. Excellent problem-solving skills and a methodical approach. Evidence of accountability and ownership in managing incidents. Ability to analyze logs and troubleshoot issues. Excellent attention to detail and organizational skills. Experience with Docker/Kubernetes, OpenStack, VMWare, Google GK, Amazon EKS. Familiarity with code repositories like GitHub/GitLab and CI/CD pipelines. Experience with relational and non-relational databases, e.g., MSSQL/MongoDB. Knowledge of DNS/HTTPS certificates and orchestration tools like Ansible. Experience with event workflow ticketing systems such as Freshdesk/Jira. Bachelor’s Degree in Computer Science, Engineering, or related field, or equivalent experience. Ability to produce high-quality work that meets project briefs and explores creative concepts. What We're Looking For Aristocrat offers an outstanding opportunity to be part of an exceptionally dedicated team that thrives on innovation and collaboration. As a Sr Engineer I, you will play a pivotal role in coordinating our Online Gaming platform, ensuring flawless performance and availability around the clock! What You Will Do Coordinate the Online Gaming platform and monitor as part of a 24x7 shift-based operations team. Provide second-level troubleshooting support and liaise with service providers and third parties. Meet internal critical metrics and follow SLAs and OLAs for service delivery. Investigate and react to live issues, ensuring timely resolution. Prepare and implement periodic releases for both infrastructure and software. Act as a partner concern for issues raised through customer channels. Craft and improve processes and activities related to the role. Manage service requests, incident problems, and change requests following standard methodology in line with ITIL v4. What You Need 3-5 years’ experience in a technical support or operational role. Broad technology knowledge, including Windows and Linux. Strong communication skills, both written and verbal. Proficiency with monitoring tools such as Grafana and Datadog. Excellent problem-solving skills and a methodical approach. Evidence of accountability and ownership in managing incidents. Ability to analyze logs and troubleshoot issues. Excellent attention to detail and organizational skills. Experience with Docker/Kubernetes, OpenStack, VMWare, Google GK, Amazon EKS. Familiarity with code repositories like GitHub/GitLab and CI/CD pipelines. Experience with relational and non-relational databases, e.g., MSSQL/MongoDB. Knowledge of DNS/HTTPS certificates and orchestration tools like Ansible. Experience with event workflow ticketing systems such as Freshdesk/Jira. Bachelor’s Degree in Computer Science, Engineering, or related field, or equivalent experience. Why Aristocrat? Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play. We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V World Leader in Gaming Entertainment Robust benefits package Global career opportunities Our Values All about the Player Talent Unleashed Collective Brilliance Good Business Good Citizen Travel Expectations None Additional Information Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate. At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

👩‍💻 The Role Join us at Headout as our new Associate for Catalog Operations, a position that thrives in a dynamic environment. Your primary duties will include overseeing the entire process of launching new experiences on Headout, accelerating the launch pace, and ensuring that the quality of these experiences aligns with Headout's high standards. With the ever-changing landscape of our business, your ability to independently learn, along with a proactive approach to discovering and assimilating fresh ideas, will be invaluable. This is a remote role. 🤩 What Makes This Role Special? Process-Driven : A keen eye for detail is essential, along with proficiency in using multiple internal tools. Ownership : Take the helm of operational nuances as you oversee the introduction of new experiences on Headout, expedite launch processes, and uphold the esteemed quality standards that Headout is known for. Autonomy : In our ever-adaptive business model, your self-reliance in learning and proactiveness in seeking and evaluating novel concepts will be crucial. Continuous Improvement : Keep raising the bar by enhancing the Catalog quality metric, ensuring that the information on the Headout catalog consistently meets high standards. Collaboration : Work hand-in-hand with Headout's supply partners to ensure accurate representation of their experiences on our platform. Engage actively with team leads and the product team to propose improvements that can boost the operational efficiency of catalog team members. 💝 What Skills & Experience Do You Need? Work Experience : 0-2 years of experience in an operations role, preferably with exposure to working with CRM tools like Zendesk, Freshdesk or Intercom. Attention to Quality : Exhibit an ability to drive consistent enhancement by identifying root causes, and possess the aptitude to multitask and prioritize effectively. Communication : Strong written communication skills are a must. Proficiency in tools like Google Sheets will be advantageous.

Company Profile: MProfit is a rapidly growing fintech company backed & funded by Rainmatter (by Zerodha) and other reputed investors. To empower Indians to have clear visibility in their investments, MProfit provides wealth tech solutions to Indian investors and wealth professionals. A powerful data insights platform, MProfit enables investors and wealth professionals to track and analyze their multi-asset investments in one place. MProfit’s data aggregation capabilities are cutting-edge, with proprietary integrations for 700+ financial institutions. Today, MProfit is a leader in the wealth-tech ecosystem, with customers in 300+ cities collectively tracking over 1.5 lakh portfolios. We are rapidly expanding our dynamic team and plan to launch promising new products, features, and verticals in the near future. Position Overview: An MProfit Product Specialist would play a pivotal role in our Customer Success function to provide the best-in-class customer experience to all our customers. They will be responsible for conducting insightful product demonstrations, facilitating an effective onboarding experience, and providing ongoing support to help customers maximize their use of our software solutions. Responsibilities: Product Demonstrations: Deliver personalized, engaging demos of our platform, showcasing features and functionalities tailored to the specific needs of potential and new customers. Onboarding Process: Guide customers through the onboarding journey, including account setup, initial configuration, and integration with existing systems, ensuring they are well-equipped to leverage the platform effectively. Customer Training: Deliver comprehensive training sessions to educate users on advanced features, best practices, and optimal use of the software. Customer Support : Provide exceptional customer support to all our customers and solve customers' queries and issues as and when required. Feedback and Improvement: Collect and analyze feedback from new customers to identify areas for improvement in the onboarding process and contribute to the enhancement of our platform. Collaboration: Partner with sales, customer success, and other internal teams to ensure a seamless customer experience, aligning onboarding strategies with overall business objectives. Requirements and Skills: Excellent communication and presentation skills, with the ability to convey complex software functionalities in a clear and engaging manner. In-depth knowledge of financial products, services and industry regulations. Familiarity with various financial instruments such as stocks, bonds, mutual funds, derivatives, and other investment instruments. (would be a plus) Strong problem-solving skills and the ability to handle customer complaints and inquiries effectively. A bachelor’s degree in Finance, Business Administration, or a related field will be preferred. Proven ability to build strong relationships with customers, understand their needs, and provide tailored solutions to enhance their experience with the platform. A strong understanding of financial technology and SaaS platforms will be preferred. Familiarity with CRM/Helpdesk software like FreshDesk, ZohoDesk, ZenDesk, etc. (would be a plus)

Zoho One Implementation: Lead the implementation of Zoho One suite of applications, including assessing business needs, defining requirements, and designing solutions to meet organizational objectives. Configuration and Customization: Customize Zoho applications to align with specific business processes and requirements. Configure modules, fields, workflows, and automation rules to enhance productivity and streamline operations. User Management: Create and manage user accounts, roles, and permissions within Zoho One. Set up user access controls and ensure data security and privacy. Data Management: Manage data within Zoho applications, including data import, export, cleansing, and data quality assurance. Ensure data integrity and accuracy across all Zoho modules. Integration and Data Exchange: Integrate Zoho One applications with other systems or third-party applications to facilitate seamless data exchange and streamline processes. Implement APIs and webhooks as needed. System Maintenance and Upgrades: Perform regular system maintenance tasks, including application updates, patches, and system backups. Monitor system performance and troubleshoot any issues that arise. Training and User Support: Provide training and support to end-users on Zoho One applications. Conduct workshops, create user documentation, and offer assistance to address user queries and issues. Workflow Automation: Develop and implement workflow automations using Zoho Creator, Deluge scripting, or other tools to optimize business processes and enhance efficiency. Report Generation and Analytics: Create and generate reports, dashboards, and analytics using Zoho Analytics or other reporting tools. Provide insights and data-driven recommendations to stakeholders. Continuous Improvement: Stay updated with new features and capabilities of Zoho One applications. Identify opportunities for process improvements, system enhancements, and automation to drive operational excellence. Qualification and Requirement Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience). Proven experience of 3 to 5 years as a Zoho Administrator or in a similar role, with expertise in configuring and administering Zoho One applications. Strong knowledge of Zoho One suite of applications, including CRM, SalesIQ, Desk, Books, Projects, and others. Experience in customizing Zoho applications using customization tools, workflows, and automation features. Familiarity with APIs, webhooks, and integration methods for connecting Zoho applications with other systems. Excellent problem-solving and analytical skills, with the ability to translate business requirements into technical solutions. Strong communication and interpersonal skills to collaborate with stakeholders at all levels. Proactive and self-motivated, with the ability to work independently and manage multiple tasks and priorities effectively. Zoho certifications, such as Zoho Certified Developer or Administrator, are highly desirable. Knowledge of CRMs and business processes is advantageous.

About ProcDNA ProcDNA is a global rocket ship in life sciences consulting. We fuse design thinking with cutting-edge tech to create game-changing Commercial Analytics and Technology solutions for our clients. We're a passionate team of 200+ across 6 offices, all growing and learning together since our launch during the pandemic. Here, you won't be stuck in a cubicle - you'll be out in the open water, shaping the future with brilliant minds. Ready to join our epic growth journey? What We Are Looking For We are looking for a skilled and proactive L2 IT Support Engineer to join our team. The ideal candidate will have solid experience in handling end-user support, troubleshooting Microsoft 365 applications, managing IT infrastructure readiness, and maintaining asset inventory. This role requires a strong sense of ownership and the ability to resolve more complex technical issues escalated from L1 support. Key Responsibilities Handle escalated support tickets from engineers and ensure timely resolution. Provide advanced troubleshooting and support for the Microsoft 365 suite (Outlook, Teams, SharePoint, OneDrive, etc.). Support IT infrastructure readiness for new deployments, relocations, and upgrades. Deliver day-to-day end-user support, including hardware/software issues and system access. Maintain and manage asset inventory records and ensure data accuracy. Prepare and manage Excel-based reports for asset tracking, support metrics, and performance analysis. Collaborate with cross-functional teams to ensure seamless IT service delivery. Document solutions and contribute to the knowledge base for recurring issues. Comfortable working in rotational shifts to support business operations. Willing to extend shifts as per business needs and critical support requirements Required Skills & Qualifications 2–5 years of experience in IT support, with at least 1 year in an L2 role. Hands-on experience with ticketing tools (e.g., ServiceNow, Jira, Freshdesk, Fresh service). Strong knowledge and troubleshooting skills in Microsoft 365 applications. Experience in IT infrastructure setup and readiness. Familiarity with asset inventory management systems. Proficiency in Microsoft Excel for reporting and data analysis. Excellent problem-solving, communication, and interpersonal skills. Ability to work independently and mentor support staff. Flexibility to work in rotational shifts and extend hours when required. Preferred Qualifications Knowledge of ITIL frameworks. Experience in remote desktop support and system administration. Basic understanding of networking and security principles. Skills: it support,troubleshooting,communication,excel,microsoft 365,microsoft applications,asset inventory management,problem-solving,it infrastructure,ticketing tools

About ProcDNA ProcDNA is a global rocket ship in life sciences consulting. We fuse design thinking with cutting-edge tech to create game-changing Commercial Analytics and Technology solutions for our clients. We're a passionate team of 200+ across 6 offices, all growing and learning together since our launch during the pandemic. Here, you won't be stuck in a cubicle - you'll be out in the open water, shaping the future with brilliant minds. Ready to join our epic growth journey? What We Are Looking For We are looking for a skilled and proactive L2 IT Support Engineer to join our team. The ideal candidate will have solid experience in handling end-user support, troubleshooting Microsoft 365 applications, managing IT infrastructure readiness, and maintaining asset inventory. This role requires a strong sense of ownership and the ability to resolve more complex technical issues escalated from L1 support. Key Responsibilities Handle escalated support tickets from engineers and ensure timely resolution. Provide advanced troubleshooting and support for the Microsoft 365 suite (Outlook, Teams, SharePoint, OneDrive, etc.). Support IT infrastructure readiness for new deployments, relocations, and upgrades. Deliver day-to-day end-user support, including hardware/software issues and system access. Maintain and manage asset inventory records and ensure data accuracy. Prepare and manage Excel-based reports for asset tracking, support metrics, and performance analysis. Collaborate with cross-functional teams to ensure seamless IT service delivery. Document solutions and contribute to the knowledge base for recurring issues. Comfortable working in rotational shifts to support business operations. Willing to extend shifts as per business needs and critical support requirements Required Skills & Qualifications 2–5 years of experience in IT support, with at least 1 year in an L2 role. Hands-on experience with ticketing tools (e.g., ServiceNow, Jira, Freshdesk, Fresh service). Strong knowledge and troubleshooting skills in Microsoft 365 applications. Experience in IT infrastructure setup and readiness. Familiarity with asset inventory management systems. Proficiency in Microsoft Excel for reporting and data analysis. Excellent problem-solving, communication, and interpersonal skills. Ability to work independently and mentor support staff. Flexibility to work in rotational shifts and extend hours when required. Preferred Qualifications Knowledge of ITIL frameworks. Experience in remote desktop support and system administration. Basic understanding of networking and security principles. Skills: it support,troubleshooting,communication,excel,microsoft 365,microsoft applications,asset inventory management,problem-solving,it infrastructure,ticketing tools

Job Summary: We are looking for a skilled and customer focused IT Helpdesk Support professional to provide technical assistance to end users. You will diagnose and resolve technical issues, install and configure hardware and software. Ensure smooth IT operations across the organization. Key Responsibilities: Serve as the first point of contact for users seeking technical assistance via phone, email or helpdesk system. Log and track all support requests using the ticketing system and ensure timely resolution. Troubleshoot hardware, software and networking issues on desktops, laptops, printers, and other devices. Install, configure, and maintain operating systems and software applications (Windows, MS Office, antivirus, etc.). Provide support for email configuration, and remote desktop issues. Set up new user accounts, manage user access and ensure compliance with IT security policies. Maintain IT asset inventory and perform periodic audits. Escalate unresolved issues to appropriate internal teams or vendors. Contribute to documentation of common issues, solutions and helpdesk procedures. Required Skills & Qualifications: Any graduation 2-3 years of experience in IT Helpdesk or Technical Support role. Knowledge of Windows OS, Office 365, and basic networking. Familiarity with ITSM tools like ServiceNow, ZohoDesk or Freshdesk is an added advantage. Excellent verbal and written communication skills.

Aristocrat offers an outstanding opportunity to be part of an exceptionally dedicated team that thrives on innovation and collaboration. As a Sr Engineer I, you will play a pivotal role in coordinating our Online Gaming platform, ensuring flawless performance and availability around the clock! What You Will Do Coordinate the Online Gaming platform and monitor as part of a 24x7 shift-based operations team. Provide second-level troubleshooting support and liaise with service providers and third parties. Meet internal critical metrics and follow SLAs and OLAs for service delivery. Investigate and react to live issues, ensuring timely resolution. Prepare and implement periodic releases for both infrastructure and software. Act as a partner concern for issues raised through customer channels. Craft and enhance processes and activities related to the role. Manage service requests, incident problems, and change requests following standard methodology in line with ITIL v4. What You Need 3-5 years’ experience in a technical support or operational role. Broad technology knowledge, including Windows and Linux. Strong communication skills, both written and verbal. Proficiency with monitoring tools such as Grafana and Datadog. Excellent problem-solving skills and a methodical approach. Evidence of accountability and ownership in managing incidents. Ability to analyze logs and troubleshoot issues. Excellent attention to detail and organizational skills. Experience with Docker/Kubernetes, OpenStack, VMWare, Google GK, Amazon EKS. Familiarity with code repositories like GitHub/GitLab and CI/CD pipelines. Experience with relational and non-relational databases, e.g., MSSQL/MongoDB. Knowledge of DNS/HTTPS certificates and orchestration tools like Ansible. Experience with event workflow ticketing systems such as Freshdesk/Jira. Bachelor’s Degree in Computer Science, Engineering, or related field, or equivalent experience. Ability to produce high-quality work that meets project briefs and explores creative concepts. What We're Looking For Aristocrat offers an outstanding opportunity to be part of an exceptionally dedicated team that thrives on innovation and collaboration. As a Sr Engineer I, you will play a pivotal role in coordinating our Online Gaming platform, ensuring flawless performance and availability around the clock! What You Will Do Coordinate the Online Gaming platform and monitor as part of a 24x7 shift-based operations team. Provide second-level troubleshooting support and liaise with service providers and third parties. Meet internal critical metrics and follow SLAs and OLAs for service delivery. Investigate and react to live issues, ensuring timely resolution. Prepare and implement periodic releases for both infrastructure and software. Act as a partner concern for issues raised through customer channels. Craft and improve processes and activities related to the role. Manage service requests, incident problems, and change requests following standard methodology in line with ITIL v4. What You Need 3-5 years’ experience in a technical support or operational role. Broad technology knowledge, including Windows and Linux. Strong communication skills, both written and verbal. Proficiency with monitoring tools such as Grafana and Datadog. Excellent problem-solving skills and a methodical approach. Evidence of accountability and ownership in managing incidents. Ability to analyze logs and troubleshoot issues. Excellent attention to detail and organizational skills. Experience with Docker/Kubernetes, OpenStack, VMWare, Google GK, Amazon EKS. Familiarity with code repositories like GitHub/GitLab and CI/CD pipelines. Experience with relational and non-relational databases, e.g., MSSQL/MongoDB. Knowledge of DNS/HTTPS certificates and orchestration tools like Ansible. Experience with event workflow ticketing systems such as Freshdesk/Jira. Bachelor’s Degree in Computer Science, Engineering, or related field, or equivalent experience. Why Aristocrat? Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play. We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V World Leader in Gaming Entertainment Robust benefits package Global career opportunities Our Values All about the Player Talent Unleashed Collective Brilliance Good Business Good Citizen Travel Expectations None Additional Information Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate. At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

AI Success Manager About Our Client: Our client is a tech-enabled outsourcing platform that integrates AI with human expertise to deliver exceptional customer experiences. Their services—ranging from telecalling to sales and support—leverage automation and trained professionals to drive efficiency, reduce costs, and scale business growth across industries. Job Description: AI Success Manager Location: Noida Experience: 3+ Years Qualification: Bachelors in Engineering or relevant field Immediate joiners only! About the role: This is a customer-facing, project management + technical role focused on deploying AI voice/chat agents for clients. You’ll act as a bridge between customers, tech, and internal teams—making sure the AI agent is designed, integrated, tested, launched, and improved continuously. Responsibilities: Conduct deep-dive sessions to capture goals, data flows, compliance rules, and success metrics. Translate requirements into a clear agent blueprint for building AI agent—conversation flows, prompts, fallback logic, and reporting. Coordinate Product, Engineering, and Ops to configure, test, and launch the AI agent within agreed timelines and budgets. Connect the agent with CRMs, telephony, and data sources via APIs and webhooks; validate end-to-end hand-offs. Guide customers through UAT, collect feedback, and secure go-live approval. Track containment rate, CSAT, and other KPIs; fine-tune prompts and flows to boost performance. Identify new use cases and channels, build business cases, and partner with Sales to grow account revenue. Surface product gaps and influence the roadmap with data-backed insights. Support and coordinate with the operations team and other stakeholders to ensure seamless delivery to customers. Raise open issues with cross-functional teams and drive resolution in a timely manner. “Growth” getter & upseller: Find opportunities to upsell/cross-sell/upgrade in existing customer base to expand the MRR or recurring revenue. Solicit references from existing customers. Own the customer journey from kickoff to steady state, helping prompt writers design, launch and iterate on their AI agents. Coordinate with finance teams for billing initiatives. Run regular check-in meetings through weekly, monthly, and quarterly business reviews to proactively address customer needs, and concerns, and provide quick and effective solutions. Requirements: 3+ years in customer-facing implementation of conversational AI (voice or chat). Proven experience integrating AI solutions with CRMs or ticketing platforms (e.g., Zendesk, Freshdesk, custom stacks). Comfort with basic web tech and APIs, enough to collaborate effectively with engineers. Strong project-management discipline: scoping, timelines, risk mitigation, stakeholder updates. Executive-level communication skills; able to translate technical details into business impact. Mindset of continuous improvement—you treat go-live as Day 1, not done. About Hireginie: Hireginie is a prominent talent search company specializing in connecting top talent with leading organizations. We are committed to excellence and offer customized recruitment solutions across industries, ensuring a seamless and transparent hiring process. Our mission is to empower both clients and candidates by matching the right talent with the right opportunities, fostering growth and success for all.

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: Hindi - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Call Centre Experience:2-3 years of customer support experience via phone, email, and chat Experience working with direct consumers, in B2C environment; B2B is a distinct advantage Strong communication skills with a proactive and positive approach to tasks High attention to details and follow through An effective team player who is able to also work independently Proven ability to deal with problems and solve them effectively Professional customer service skills:solutions mindset, helping nature, passion for the customer and the customer experience Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) Online advertising experience is a huge plus and preferredJob Summary :As a Chat Support Agent, you will be responsible for providing high-quality, real-time customer service via chat. You will address customer queries, resolve issues, and provide necessary information to ensure customer satisfaction. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and the capability to handle multiple chat conversations efficiently. What are we looking for Key Responsibilities:1.Customer Interaction:oProvide support to customers via live chat on various platforms.oRespond to customer inquiries in a professional and timely manner.oAssist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns.2.Issue Resolution:oIdentify and resolve customer issues and complaints effectively.oEscalate unresolved issues to higher-level support teams when necessary.oMaintain a calm, positive, and helpful attitude with all customer interactions.3.Product and Service Knowledge:oStay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information.oProvide clear and concise explanations to customers regarding products, services, or policies.4.Chat Handling:oManage multiple customer chats simultaneously while maintaining a high level of customer service.oEnsure that chat responses are efficient, clear, and accurate.oMeet performance metrics for response time, resolution time, and customer satisfaction.5.Documentation:oDocument customer interactions accurately in the system.oLog all inquiries, complaints, and solutions provided for future referencMaintain detailed records of customer issues and feedback for quality and training purposes.6.Collaboration:oWork closely with other team members and departments to ensure seamless service delivery.oShare feedback, best practices, and insights with the team leader to improve overall team performance.7.Quality Assurance:oMaintain high levels of professionalism and ensure that all interactions align with company standards and policies.oParticipate in regular training sessions to improve skills and knowledge. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shiftsSkills and Qualifications:Skills required Communication SkillsCriteria:Written communication proficiency Filter Parameters:Grammar and clarity in writing:Candidates will undergo a written test to assess their ability to respond to mock customer queries. Tone and empathy:The ability to deliver customer-friendly, empathetic responses Technical Knowledge (Preferred- not mandatory)Criteria:Understanding of online payment systems and CRM tools Filter Parameters:Familiarity with payment systems:Basic knowledge of payment gateways, billing processes, and common financial queries.CRM and chat support software:Proficiency in customer management tools (e.g., Zendesk, Freshdesk). Strong Critical thinking and Problem-Solving AbilityCriteria:Ability to handle complex customer queries Filter Parameters:Problem-solving test:Candidates will be given hypothetical chat scenarios involving complex payment inquiries.Handling escalations:Experience in resolving escalated or sensitive issues. Performance Under demanding situationsCriteria:Ability to manage multiple chats/ difficult calls and meet KPIs Filter Parameters:Simultaneous chat handling:Experience managing multiple chats in a high-volume environment.KPI performance:Past performance metrics (response time, resolution rate, customer satisfaction scores). Customer-Centric MindsetCriteria:Empathy and focus on customer satisfaction Filter Parameters:Test scenario:How well the candidate prioritizes customer experience in their chat test responses 6 Adaptability and LearningCriteria:Willingness to learn and adapt Qualification Any Graduation

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Call Centre Experience:2-3 years of customer support experience via phone, email, and chat Experience working with direct consumers, in B2C environment; B2B is a distinct advantage Strong communication skills with a proactive and positive approach to tasks High attention to details and follow through An effective team player who is able to also work independently Proven ability to deal with problems and solve them effectively Professional customer service skills:solutions mindset, helping nature, passion for the customer and the customer experience Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) Online advertising experience is a huge plus and preferredJob Summary :As a voice Support Agent, you will be responsible for providing high-quality, real-time customer service via voice. You will address customer queries, resolve issues, and provide necessary information to ensure customer satisfaction. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and the capability to handle conversations efficiently. What are we looking for Key Responsibilities:1.Customer Interaction:oProvide support to customers via live chat on various platforms.oRespond to customer inquiries in a professional and timely manner.oAssist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns.2.Issue Resolution:oIdentify and resolve customer issues and complaints effectively.oEscalate unresolved issues to higher-level support teams when necessary.oMaintain a calm, positive, and helpful attitude with all customer interactions.3.Product and Service Knowledge:oStay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information.oProvide clear and concise explanations to customers regarding products, services, or policies.4.Chat Handling:oManage multiple customer chats simultaneously while maintaining a high level of customer service.oEnsure that chat responses are efficient, clear, and accurate.oMeet performance metrics for response time, resolution time, and customer satisfaction.5.Documentation:oDocument customer interactions accurately in the system.oLog all inquiries, complaints, and solutions provided for future referencMaintain detailed records of customer issues and feedback for quality and training purposes.6.Collaboration:oWork closely with other team members and departments to ensure seamless service delivery.oShare feedback, best practices, and insights with the team leader to improve overall team performance.7.Quality Assurance:oMaintain high levels of professionalism and ensure that all interactions align with company standards and policies.oParticipate in regular training sessions to improve skills and knowledge. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shiftsSkills and Qualifications:Skills required Communication SkillsCriteria:Written communication proficiency Filter Parameters:Grammar and clarity in writing:Candidates will undergo a written test to assess their ability to respond to mock customer queries. Tone and empathy:The ability to deliver customer-friendly, empathetic responses Technical Knowledge (Preferred- not mandatory)Criteria:Understanding of online payment systems and CRM tools Filter Parameters:Familiarity with payment systems:Basic knowledge of payment gateways, billing processes, and common financial queries.CRM and chat support software:Proficiency in customer management tools (e.g., Zendesk, Freshdesk). Strong Critical thinking and Problem-Solving AbilityCriteria:Ability to handle complex customer queries Filter Parameters:Problem-solving test:Candidates will be given hypothetical chat scenarios involving complex payment inquiries.Handling escalations:Experience in resolving escalated or sensitive issues. Performance Under demanding situationsCriteria:Ability to manage multiple chats/ difficult calls and meet KPIs Filter Parameters:Simultaneous chat handling:Experience managing multiple chats in a high-volume environment.KPI performance:Past performance metrics (response time, resolution rate, customer satisfaction scores). Customer-Centric MindsetCriteria:Empathy and focus on customer satisfaction Filter Parameters:Test scenario:How well the candidate prioritizes customer experience in their chat test responses 6 Adaptability and LearningCriteria:Willingness to learn and adapt Qualification Any Graduation

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: Arabic - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Call Centre Experience:2-3 years of customer support experience via phone, email, and chat Experience working with direct consumers, in B2C environment; B2B is a distinct advantage Strong communication skills with a proactive and positive approach to tasks High attention to details and follow through An effective team player who is able to also work independently Proven ability to deal with problems and solve them effectively Professional customer service skills:solutions mindset, helping nature, passion for the customer and the customer experience Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) Online advertising experience is a huge plus and preferredJob Summary :As a Chat Support Agent, you will be responsible for providing high-quality, real-time customer service via chat. You will address customer queries, resolve issues, and provide necessary information to ensure customer satisfaction. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and the capability to handle multiple chat conversations efficiently.Key Responsibilities:1.Customer Interaction:oProvide support to customers via live chat on various platforms.oRespond to customer inquiries in a professional and timely manner.oAssist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns.2.Issue Resolution:oIdentify and resolve customer issues and complaints effectively. What are we looking for oEscalate unresolved issues to higher-level support teams when necessary.oMaintain a calm, positive, and helpful attitude with all customer interactions.3.Product and Service Knowledge:oStay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information.oProvide clear and concise explanations to customers regarding products, services, or policies.4.Chat Handling:oManage multiple customer chats simultaneously while maintaining a high level of customer service.oEnsure that chat responses are efficient, clear, and accurate.oMeet performance metrics for response time, resolution time, and customer satisfaction.5.Documentation:oDocument customer interactions accurately in the system.oLog all inquiries, complaints, and solutions provided for future reference.Maintain detailed records of customer issues and feedback for quality and training purposes.6.Collaboration:oWork closely with other team members and departments to ensure seamless service delivery.oShare feedback, best practices, and insights with the team leader to improve overall team performance.7.Quality Assurance:oMaintain high levels of professionalism and ensure that all interactions align with company standards and policies.oParticipate in regular training sessions to improve skills and knowledge. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shiftsSkills and Qualifications:Skills required Communication SkillsCriteria:Written communication proficiency Filter Parameters:Grammar and clarity in writing:Candidates will undergo a written test to assess their ability to respond to mock customer queries. Tone and empathy:The ability to deliver customer-friendly, empathetic responses Technical Knowledge (Preferred- not mandatory)Criteria:Understanding of online payment systems and CRM tools Filter Parameters:Familiarity with payment systems:Basic knowledge of payment gateways, billing processes, and common financial queries.CRM and chat support software:Proficiency in customer management tools (e.g., Zendesk, Freshdesk). Strong Critical thinking and Problem-Solving AbilityCriteria:Ability to handle complex customer queries Filter Parameters:Problem-solving test:Candidates will be given hypothetical chat scenarios involving complex payment inquiries.Handling escalations:Experience in resolving escalated or sensitive issues. Performance Under demanding situationsCriteria:Ability to manage multiple chats/ difficult calls and meet KPIs Filter Parameters:Simultaneous chat handling:Experience managing multiple chats in a high-volume environment.KPI performance:Past performance metrics (response time, resolution rate, customer satisfaction scores). Customer-Centric MindsetCriteria:Empathy and focus on customer satisfaction Filter Parameters:Test scenario:How well the candidate prioritizes customer experience in their chat test responses 6 Adaptability and LearningCriteria:Willingness to learn and adapt Qualification Any Graduation

Roles and Responsibilities Manage customer queries through various channels (email, chat, phone) to ensure timely resolution. Handle escalations effectively by identifying root causes and implementing solutions. Analyze sales data using advanced excel skills to identify trends and areas for improvement. Develop reports and dashboards to track key performance indicators (KPIs) such as customer satisfaction ratings. Collaborate with cross-functional teams to resolve complex issues related to order management. Desired Candidate Profile 2-4 years of experience in a similar role with expertise in CRM tools like Zoho CRM or Salesforce CRM. Advanced proficiency in English language with excellent communication skills. Strong analytical ability with the ability to create insightful reports from large datasets. Proficiency in Freshdesk for ticket handling and query resolution.

Sprinto is transforming information security compliance, empowering 2000+ businesses across 75+ countries to scale confidently and securely. Backed by leading investors Accel, Elevation, and Blume Ventures ( raising over $31.8M ), our fast-growing team ( 300+ ) is redefining excellence in customer support for B2B SaaS. Your Mission: Be the technical champion behind Sprinto’s exceptional customer experience. You’ll solve challenging technical issues, support seamless integrations and APIs, and directly impact customer success every day. What You’ll Do: Provide fast, effective customer support across chat, email, Slack, and video (24x7). Deliver clear, helpful solutions—troubleshooting integrations, APIs, and cloud infrastructure issues. Proactively identify emerging trends, escalate crucial feedback, and improve documentation. Stay on the cutting-edge of product developments and security compliance. Swiftly recognise and manage critical outages, collaborating closely with engineering and leadership teams. Who Are You: 2-4 years of SaaS customer or technical support experience. Skilled communicator (verbal and written) with proven technical troubleshooting abilities. Hands-on experience with Cloud platforms, API integrations, and change management tools is a must. Calm under pressure, empathetic, patient, and customer-focused. Familiarity with Freshdesk is a bonus. Why Sprinto? Remote-first environment, flexible hours, and work-life balance. Comprehensive medical and accident insurance (covering you and your family). Company-sponsored device and education reimbursement policy. Ready to make an impact in the world of cybersecurity and customer success? Join Sprinto—where support meets innovation.

Company Description Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies - from startups to public companies - around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business. Job Description Manage all activities of the pre-sales resources with a particular region. As a business partner with sales management, manages the organizational effectiveness, efficiency, and alignment of all technical resources with product revenue goals. Provides advice and counsel to sales management in the effective use and deployment of technical resources. Must maintain close alignment with sales, support and implementation functions. Ensures compliance of pre-sales documentation. Internally qualifies sales opportunities in terms of customer technical requirements, competition. Work closely with our SMB and mid-market customers to identify and solve their most critical business problems. Support the sales team by conducting discovery calls and product demonstrations for our active deals. User requirement gathering, analysis, and scope definition, Wireframing, Creating Proof of Concept (POC), RFP, RFI responses. Conduct effective requirements gathering to clearly identify customer problems. Build and deliver compelling technical demonstrations of the Freshworks products. Articulate the value of Freshworks solutions to a variety of audiences. Be a lifelong learner and develop your skills continuously. Evangelize a refreshing user experience on the Freshworks platform Qualifications 1 – 3 years in Solution Engineering or in any technical role is a plus. Significant experience in technology sales with a demonstrated aptitude for technology at the business and technical level. Demonstrated operations and organizational skills implementing and driving best practices in multi-office, cross-functional organizations. Extensive expertise supporting mid-market customers and creating service/support strategies. Strong organisational and analytical skills. Outstanding interpersonal skills, with a proven record of successfully building collaboration around important initiatives. Strong written and verbal communication skills. Successful track record of working and influencing matrixes organizations. Flexible to work in any shift. SKILLS Technical Leadership & Mentorship: Guiding, coaching, and upskilling other Solution Engineers. Advanced Solution Architecture & Design: Designing complex, multi-product solutions. Expert Product Demonstration & POC Delivery: Crafting and delivering tailored, high-impact technical presentations. Deep Technical Acumen: Expertise in SaaS, cloud platforms, APIs, integrations, and relevant Freshworks products. Complex Problem-Solving: Analyzing intricate customer challenges and devising effective solutions. Requirements Elicitation & Analysis: Advanced skills in understanding and documenting nuanced customer needs. RFP/RFI Response Management: Leading or significantly contributing to complex RFP/RFI responses. Communication & Presentation Skills (Advanced): Articulating complex technical details to diverse audiences, including executives. Stakeholder Management: Effectively interacting with and influencing internal (Sales, Product) and external (customer IT, executives) stakeholders. Sales Acumen: Strong understanding of the sales process and the SE's role in driving deals forward. Collaboration & Teamwork: Working effectively within the SE team and cross-functionally . Analytical Skills: Dissecting customer needs and technical issues methodically. Customer Relationship Management: Building trust and rapport with technical counterparts at customer organizations. Freshworks Platform Expertise (Preferred): In-depth knowledge of Freshworks products and their capabilities. Initiative & Proactiveness: Identifying areas for improvement and taking action. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Job Description: We are looking for a dedicated and customer-centric Customer Support Associate to join our support team. The ideal candidate will have prior experience handling inbound/outbound calls as well as chat/email support, ensuring high-quality service across all communication channels. Key Responsibilities: Handle customer queries via calls, chat, and emails in a timely and professional manner. Maintain a positive, empathetic, and professional attitude toward customers at all times. Identify and assess customers' needs to achieve satisfaction. Provide accurate, valid, and complete information by using the right tools and resources. Follow communication procedures, guidelines, and policies. Escalate unresolved issues to the appropriate teams. Maintain detailed records of customer interactions, comments, and complaints. Meet performance benchmarks such as response time, resolution rate, and customer satisfaction scores. Requirements: Minimum 1 year of experience in customer support (voice + non-voice). Strong verbal and written communication skills in English (regional language proficiency is a plus). Ability to multitask, prioritize, and manage time effectively. Familiarity with CRM systems, support tools, and ticketing platforms (e.g., Freshdesk, Zendesk, etc.). Flexible to work in shifts, including weekends and holidays if required. A calm, patient, and empathetic approach to dealing with frustrated customers

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business. Job Description Manage all activities of the pre-sales resources with a particular region. As a business partner with sales management, manages the organizational effectiveness, efficiency, and alignment of all technical resources with product revenue goals. Provides advice and counsel to sales management in the effective use and deployment of technical resources. Must maintain close alignment with sales, support and implementation functions. Ensures compliance of pre-sales documentation. Internally qualifies sales opportunities in terms of customer technical requirements, competition. Work closely with our SMB and mid-market customers to identify and solve their most critical business problems. Support the sales team by conducting discovery calls and product demonstrations for our active deals. User requirement gathering, analysis, and scope definition, Wireframing, Creating Proof of Concept (POC), RFP, RFI responses. Conduct effective requirements gathering to clearly identify customer problems. Build and deliver compelling technical demonstrations of the Freshworks products. Articulate the value of Freshworks solutions to a variety of audiences. Be a lifelong learner and develop your skills continuously. Evangelize a refreshing user experience on the Freshworks platform Qualifications 1 – 3 years in Solution Engineering or in any technical role is a plus. Significant experience in technology sales with a demonstrated aptitude for technology at the business and technical level. Demonstrated operations and organizational skills implementing and driving best practices in multi-office, cross-functional organizations. Extensive expertise supporting mid-market customers and creating service/support strategies. Strong organisational and analytical skills. Outstanding interpersonal skills, with a proven record of successfully building collaboration around important initiatives. Strong written and verbal communication skills. Successful track record of working and influencing matrixes organizations. Flexible to work in any shift. SKILLS Technical Leadership & Mentorship: Guiding, coaching, and upskilling other Solution Engineers. Advanced Solution Architecture & Design: Designing complex, multi-product solutions. Expert Product Demonstration & POC Delivery: Crafting and delivering tailored, high-impact technical presentations. Deep Technical Acumen: Expertise in SaaS, cloud platforms, APIs, integrations, and relevant Freshworks products. Complex Problem-Solving: Analyzing intricate customer challenges and devising effective solutions. Requirements Elicitation & Analysis: Advanced skills in understanding and documenting nuanced customer needs. RFP/RFI Response Management: Leading or significantly contributing to complex RFP/RFI responses. Communication & Presentation Skills (Advanced): Articulating complex technical details to diverse audiences, including executives. Stakeholder Management: Effectively interacting with and influencing internal (Sales, Product) and external (customer IT, executives) stakeholders. Sales Acumen: Strong understanding of the sales process and the SE's role in driving deals forward. Collaboration & Teamwork: Working effectively within the SE team and cross-functionally . Analytical Skills: Dissecting customer needs and technical issues methodically. Customer Relationship Management: Building trust and rapport with technical counterparts at customer organizations. Freshworks Platform Expertise (Preferred): In-depth knowledge of Freshworks products and their capabilities. Initiative & Proactiveness: Identifying areas for improvement and taking action. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

We are looking for a smart, resourceful, and customer-obsessed Technical Support Engineer to serve as the first line of defense when our customers face technical issues. You will play a critical role in ensuring customer satisfaction by quickly identifying, troubleshooting, and resolving product issues across our platform. This role goes beyond basic support — it requires a deep technical understanding of our product, strong communication skills, and the ability to collaborate closely with engineering and product teams. Key Responsibilities Issue Resolution Investigate, reproduce, and troubleshoot technical issues reported by customers through tickets, chats, or calls. Customer Communication Provide timely, clear, and empathetic updates to users throughout the resolution process. Documentation Create and maintain detailed support documentation, FAQs, and internal playbooks to streamline troubleshooting. Collaboration Work closely with Engineering and Product teams to escalate unresolved issues, track bugs, and prioritize improvements. Tools & Systems Use support tools (e.g., Zendesk, Freshdesk, Jira) and monitoring tools (e.g., Datadog, Sentry) to manage and track issues. Feedback Loop Act as the voice of the customer — share recurring problems, feature requests, and pain points with internal teams. What We’re Looking For 2–5 years of experience in technical support, system administration, or related technical roles Strong problem-solving skills and ability to debug APIs, logs, or platform behavior Working knowledge of Linux, networking concepts, and basic scripting (Shell, Python, etc.) Experience working with web technologies (REST APIs, databases, cloud infrastructure) Excellent communication and customer-handling skills Prior experience supporting SaaS or enterprise platforms is a plus Nice to Have Familiarity with tools like Postman, Jira, Confluence, or monitoring platforms Exposure to AWS, GCP, or Azure environments Understanding of CI/CD pipelines and DevOps workflows Experience with SQL or data investigation tools

What You'll Do We are looking for a strategic Senior Manager Quality Operations to lead our quality assurance programs across customer-facing operations. You will be pivotal in driving Continuous Improvement (CI) , optimizing audit programs, and enhancing through data, insights and collaboration. You lead with insight, think in systems, and act on datatransforming complexity into clarity and action who excels at optimizing complex processes, building teams, and driving continuous improvement through evidence-based decision-making. You will report to the Director of Quality and Data What Your Responsibilities Will Be Quality Strategy: Design, manage quality frameworks across multiple departments (e.g., Notice Management, Case Management, Transactions). Lead the development of scorecards, sampling methodologies, and audit processes to improve process consistency and customer satisfaction. Continuous Improvement (CI): Champion CI culture by identifying causes, process inefficiencies, and improvement opportunities. Facilitate Lean/Six Sigma-inspired projects to lead measurable gains in quality and operational efficiency. Build capability across teams by promoting CI methodologies into daily operations. People Leadership: Mentor a team of data-centric quality professionals, encouraging a culture of analytical rigor, learning, and new ideas through coaching, and strategic recognition. Build team accountability and engagement through clear goals, performance metrics, and regular feedback loops. Stakeholder Management & Collaboration: Collaborate with Ops, Compliance, Automation, Data, and Support teams to align QA goals and guide shared outcomes. Provide guidance to leadership on process improvements, audit insights, and customer pain point resolution. Insights & Governance: Deliver relevant insights from quality audits and customer feedback to inform process, product, and training strategies. Ensure adherence to compliance standards and risk mitigation through proactive QA practices. What You'll Need to be Successful 10+ years of experience in Quality, Operations, or Process Excellence roles Proven track record in driving data-informed quality improvements, with practical application of methodologies like Lean and Six Sigma to enhance operational processes. People management experience, including team building and cross-functional leadership Proficiency with QA tools and platforms (Salesforce, Freshdesk) and data tools (Excel, Tableau, Power BI) Required skills: Continuous Improvement & Problem Solving Leadership & Team Development Develop data-driven strategies that align quality projects with broader goals. Operational & Risk Awareness Partner Influence & Collaboration Data-Driven Decision-making

🚨 We’re Hiring! | IT SaaS Support Executive 📍 Location: Rajkot (On-site) 📄 Job Type: Full-time 💼 Experience: 6 months – 1 year (Freshers with relevant skills are welcome to apply) About TilesView: Tilesview is an AI-powered room visualization platform trusted by 200+ global brands. We help manufacturers, retailers, and distributors transform the way customers explore flooring, wall coverings, paints, rugs, wallpapers, carpets, and more—offering realistic previews both online and in-store. Role Overview: We’re looking for a proactive IT SaaS Support Executive to be the first point of contact for our users. You’ll assist customers in using our advanced visualization tools, troubleshoot issues, and ensure smooth experiences. Key Responsibilities: Respond to support queries via email, chat, and phone. Troubleshoot issues related to Tilesview’s visualization platform. Assist users with product setup, onboarding, and training. Coordinate with developers to report bugs and suggest improvements. Maintain detailed support documentation and case records. Conduct occasional user training sessions. Qualifications: 6 months to 1 year of SaaS or software support experience (Freshers with strong skills & internships can apply). Excellent English communication (written & verbal). Strong problem-solving skills with a customer-first mindset. Familiarity with tools like Zendesk, Freshdesk, or similar. Why Join Us: Be part of a globally recognized SaaS brand. Fast-paced, innovation-driven work environment. Unique compensation: Fixed Salary + Incentives or 100% Performance-Based Pay—earn as much as you achieve! Rapid career growth & learning opportunities. Long-term contributors may qualify for ESOPs—own a part of our success! Ready to grow your career with us? Apply today! 📩 Drop your CV at: career@tilesview.ai #hiring #saas #itsupport #customersupport #jobsearch #rajkotjobs #tilesview #softwarejobs #techcareers #visualization #customersuccess #jobposting #nowhiring

Technical and Professional Skills Required: Strong passion for software testing and quality assurance. Good knowledge of programming languages, preferably C# . Hands-on experience with Selenium WebDriver and Relative XPaths . Understanding and implementation of the Page Object Model (POM) . Knowledge and experience in API testing . Solid understanding of the Software Development Life Cycle (SDLC) . Familiarity with Agile methodologies. Proficiency in Java and Object-Oriented Programming (OOP) concepts. Experience with version control systems like Git and TFS . Strong analytical, problem-solving, and troubleshooting abilities. Working knowledge of SQL queries for backend validation. Familiarity with bug tracking tools such as JIRA . Commitment to continuous learning and professional development. Proficiency in Microsoft Excel and Word . Roles & Responsibilities: Developing a test suite that creates confidence in delivery. E.g., covering the scenarios which are critical to business, covering all aspects. Data Creation with product knowledge and writing effective test cases with the test data created. Re & Regression Testing on Modified build. Responsible for the company's automated test management and the integration or connection to other tools in the development lifecycle. Develop and lead the automation strategy/effort and generate scripts to perform automated testing cycles using Selenium WebDriver. Work with development and engineering teams to provide a consensus-based development lifecycle solution that is scalable, adaptable, and in synchronization with ever-changing business needs. Work with the product development team to ensure that products meet high standards of quality, performance, security, and reliability. Optimization of development lifecycle approaches through an understanding of evolving business needs and technology capabilities. Build employee knowledge and skills in specific areas of expertise around test management tools and processes. Participate in troubleshooting and triaging of issues with different teams specific to automation scripts to drive towards root cause identification and resolution. Document, track, and escalate issues as appropriate, using support tools/means. (Google sheets, Freshdesk and Jira) Follow up with QAE if any logged defect is open for a longer duration. Review test cases periodically to update and remove obsolete test cases.

Job Description: 1、The person will be responsible for online telephonic support to customer technical queries received from Australian market customers. 2、Timely updates on customer complaints via the ticketing tool (Freshdesk) or any other system (whatapp) whichever management advice to use. 3、Profession English speaking communication, person should have good knowledge on Electrical and Electronic or power electronics, solar inverters product. 4、should able to conduct periodic product training for customer and in-house engineers time to time. Desired Qualities & Qualification: - Good knowledge of power electronics, solar inverters, PV module fundamentals, and solar power plants. - Qualification of BE/B-Tech/Diploma in Electrical, Electronics-Telecommunication. - Professional English communication skills in speaking and writing. - Preference for candidates already working or with good experience in handling solar string inverters. -Preference for candidates who are from Navi Mumbai, thane, kalyan, dombivali. - Preference for candidates who can join within 15 days.

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description As a Customer Success Engineer (CSE) for the CX Suite of Products (Freshdesk, Freshchat, Freshcaller, and Freddy AI), you will serve as a trusted product advisor, working closely with Customer Success Managers (CSMs), Account Managers (AMs), Product, Engineering, Support, and other Go-To-Market teams to drive customer success and maximize product adoption. Rather than managing a portfolio of accounts directly, you will assist customer-facing teams by providing technical guidance, solution consulting, workflow assessments, and strategic recommendations to help customers fully realize the value of the CX Suite. Your expertise across support workflows, digital engagement, conversational AI, and customer journey optimization will play a critical role in enhancing customer outcomes, expanding product usage, and influencing the product roadmap. Key Responsibilities Adoption through Product Consultation Act as a subject matter expert (SME) for Freshdesk, Freshchat, Freshcaller, and Freddy AI, Freshservice assisting CSMs and customers with advanced product consultations, use case reviews, and adoption strategies. Conduct workflow audits and discovery sessions (including agent shadowing) to assess adoption trends, identify gaps, and recommend improvements aligned to customer goals. Provide consultative guidance and best practices across ticketing, messaging, calling, automation, AI, analytics, and omnichannel engagement. Partner with customers during key transformation initiatives, helping them design optimal workflows, leverage AI/automation, and unlock self-service efficiencies. Retention & Expansion Strategy Support CSMs in driving retention and expansion by addressing adoption challenges, demonstrating product value, and positioning solutions based on customer needs. Drive data-backed utilization-based expansion campaigns in collaboration with the account team using insights from workflow audits and product analytics. Proactively engage on at-risk accounts by providing mitigation strategies and actionable guidance to support CSMs Cross-Functional Collaboration & Roadmap Influence Represent customer needs in internal expansion and Product & Engineering (P&E) connects, surfacing churn risks, feature feedback, and adoption barriers. Consolidate structured customer insights to influence roadmap planning and advocate for enhancements that align with customer priorities. Participate in the CX Steering Committee, representing customer needs in product development discussions. Learning & Enablement Lead workshops, webinars, and enablement sessions focussing on support transformation journeys. Spearhead enablement initiatives for CSMs by building adoption dashboards, ROI calculators, playbooks, FAQs, and driving CSE-AMA sessions. Develop tools, templates, and best practice guides to help teams proactively identify opportunities for product adoption and expansion. Stay updated on product innovations and industry trends, continuously refining enablement assets and consultative approaches. Customer Advocacy Lead Customer Outreach programs to collect feedback on new features, product gaps, and areas for improvement. Actively contribute to the Freshworks Community by joining Ask an Expert sessions, participating in Customer Councils (VOC). Identify and showcase customer success stories that highlight the transformational impact of the CX Suite. Qualifications 3-5 years of experience in CX consulting, technical account management, solutions engineering, or other customer experience focused roles. Strong product knowledge of Freshdesk, Freshchat, Freshcaller, Freddy AI preferred. Deep understanding of customer service operations, digital engagement trends, AI in support, omnichannel workflows, and automation best practices. Hands-on experience conducting discovery workshops, workflow assessments, technical training, and customer enablement sessions. Strong analytical skills to evaluate product adoption, usage trends, customer health metrics, and ROI. Excellent communication, presentation, and stakeholder management skills, able to work across technical and business teams. Proven ability to influence product roadmap through structured customer feedback. Experience working with cross-functional teams (Product, Engineering, Support, Sales) to deliver value-driven outcomes for customers. Good to have: ITIL certification SKILLS 1. Technical & Product Expertise CX Suite Proficiency: Deep, expert-level knowledge of the Freshworks CX Suite, including Freshdesk, Freshchat, Freshcaller, and Freddy AI. Customer Service Operations: Comprehensive understanding of customer service and support center operations, including ticketing, messaging, and voice channel workflows. Digital Engagement & Omnichannel Strategy: Knowledge of modern digital engagement trends and best practices for creating seamless omnichannel customer experiences. AI & Automation: Expertise in applying AI and automation principles within a support context to drive efficiency and self-service. ITIL Framework: (Preferred) Familiarity with ITIL concepts and best practices for service management. 2. Consultative & Analytical Skills Workflow Auditing & Process Analysis: Ability to conduct in-depth discovery sessions and workflow assessments (including agent shadowing) to map customer processes, identify gaps, and uncover inefficiencies. Data Analysis: Strong analytical skills to interpret product adoption data, usage trends, and customer health metrics to derive actionable insights. Solution Consulting: Skill in providing consultative guidance and recommending best practices to solve complex customer challenges and help them achieve their business goals. ROI Analysis: Ability to build and utilize tools like ROI calculators to demonstrate and quantify the value of product adoption for customers. Problem-Solving: A proactive approach to identifying customer risks and developing effective mitigation strategies. 3. Communication & Stakeholder Management Cross-Functional Collaboration: Proven ability to work effectively with internal teams, including Customer Success Managers (CSMs), Sales, Product, Engineering, and Support, to deliver customer value. Stakeholder Management: Excellent skills in managing relationships and communicating effectively with both technical and business stakeholders at all levels. Presentation & Facilitation: Strong ability to lead and present in various settings, including discovery workshops, technical training sessions, webinars, and executive-level consultations. Customer Enablement: Experience in creating and delivering enablement content and sessions for both customers and internal teams. 4. Strategic & Commercial Acumen Adoption Strategy: The ability to develop and implement strategies that drive deeper product adoption and usage aligned with customer objectives. Retention & Expansion Focus: A clear understanding of how to support retention and expansion goals by demonstrating product value and identifying opportunities. Roadmap Influence: Proven ability to gather, consolidate, and present structured customer feedback to influence the product roadmap and advocate for key enhancements. Customer Advocacy: Skill in building customer relationships to the point of advocacy, identifying success stories, and facilitating feedback through programs like Customer Councils. 5. Enablement & Content Development Asset Creation: Ability to develop practical tools and resources such as playbooks, best practice guides, FAQs, and adoption dashboards. Training & Workshop Leadership: Experience leading enablement initiatives, including workshops and "Ask Me Anything" (AMA) style sessions for internal teams. Continuous Learning: A commitment to staying updated on product innovations and customer experience industry trends to continuously refine consultative approaches and enablement materials. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Role : Implementation Specialist About Greytip: Greytip Software is India’s no.1 cloud HR & Payroll software solutions company based out of Bangalore, founded with the aim of providing relevant and cost-effective software solutions in the HR domain to companies worldwide. greytHR - India’s 1st ever fully integrated cloud-based HR & Payroll software with a customer base of over 30000+ businesses, we touch the lives of 30,00,000+ users daily offering multiple tools in areas such as Core HR & Employee Self Service, Payroll & Statutory Compliance, Leave & Attendance, Employee On-boarding & Off boarding and much more. Greytip Headquartered in Bangalore, India has branches across India in Mumbai, New Delhi, Chennai, Hyderabad, Pune also making presence in 25+ countries. About Department: The LBU Implementation / Delivery Department is responsible for on boarding the customer with high MRR and ensuring the client’s project expectations are met with the timelines. Individual location specific teams are bifurcated and functional to cater the language preference of the customer to ensure more stickiness and connectivity with the customer to ensure smooth transition. Position Purpose: At Greytip, we firmly believe that working with existing customers and enhancing the value we provide them is as important as on boarding new customers. The implementation consultant at Greytip would be visiting clients across India. The implementer will be presenting and giving the training to clients. Collecting client feedback and coordinating across the team. Preferred Functional Knowledge: Excellent verbal and written English communication skills. Proficiency in Telugu / Tamil / Malayalam will be an added advantage. Must be able to speak Hindi fluently. Proficiency in MS Excel Office Suite. Strong eagerness towards learning. Flexible working hours as per project needs. Strong People Managing Skills. Tools experience if any: Microsoft Excel. MS Access & SQL (Optional). Customer support tools, such as Zendesk, Freshdesk etc. will be a value add. Qualification and Experience: Must be a graduate in any discipline. Must not have a gap of more than 3 years. At least 2-3 years corporate exposure with customer interaction. Knowledge of HRMS modules & Indian Payroll statutory compliances. Experience in client engagement and query resolving through effective telephone and email communication. Benefits: Excellent learning and development opportunities in the functional areas of HR & Payroll and its automation. Great team members & energy filled work environment. Maximum exposure in Service based industry with various customer interactions. Flexibility of working Remotely or Office Premises. Compensation as per Market Standards. Roles & Responsibilities: Acquire and maintain a comprehensive understanding of greytHR - in terms of usage, configuration, implementation and value proposition. Pro-actively building strong customer relationship Providing good knowledge and training on product features and their usage Customer escalations Handling. Various Implementation and modules implementation support Cross-functional team coordination Develop competence in the use of all the information systems used in the implementation of the application Ensure all project-related activities are completed to enable the organization to continuously track and improve the Implementation process Following up the defined Process & Checklist with regular updates. Sharing in-time reports on the activity performed Should be active and regular in contributing towards the improvement areas of self and team