Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: English(International) - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Call Centre Experience: ? 2-3 years of customer support experience via phone, email, and chat ? Experience working with direct consumers, in B2C environment; B2B is a distinct advantage ? Strong communication skills with a proactive and positive approach to tasks ? High attention to details and follow through ? An effective team player who is able to also work independently ? Proven ability to deal with problems and solve them effectively ? Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience ? Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) ? Online advertising experience is a huge plus and preferred Job Summary: As a Chat Support Agent, you will be responsible for providing high-quality, real-time customer service via chat. You will address customer queries, resolve issues, and provide necessary information to ensure customer satisfaction. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and the capability to handle multiple chat conversations efficiently. What are we looking for? Key Responsibilities: 1. Customer Interaction: o Provide support to customers via live chat on various platforms. o Respond to customer inquiries in a professional and timely manner. o Assist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns. 2. Issue Resolution: o Identify and resolve customer issues and complaints effectively. o Escalate unresolved issues to higher-level support teams when necessary. o Maintain a calm, positive, and helpful attitude with all customer interactions. 3. Product and Service Knowledge: o Stay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information. o Provide clear and concise explanations to customers regarding products, services, or policies. 4. Chat Handling: o Manage multiple customer chats simultaneously while maintaining a high level of customer service. o Ensure that chat responses are efficient, clear, and accurate. o Meet performance metrics for response time, resolution time, and customer satisfaction. 5. Documentation: o Document customer interactions accurately in the system. o Log all inquiries, complaints, and solutions provided for future referenc Maintain detailed records of customer issues and feedback for quality and training purposes. 6. Collaboration: o Work closely with other team members and departments to ensure seamless service delivery. o Share feedback, best practices, and insights with the team leader to improve overall team performance. 7. Quality Assurance: o Maintain high levels of professionalism and ensure that all interactions align with company standards and policies. o Participate in regular training sessions to improve skills and knowledge. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Skills and Qualifications: Skills required Communication Skills Criteria: Written communication proficiency Filter Parameters: Grammar and clarity in writing: Candidates will undergo a written test to assess their ability to respond to mock customer queries. Tone and empathy: The ability to deliver customer-friendly, empathetic responses Technical Knowledge (Preferred- not mandatory) Criteria: Understanding of online payment systems and CRM tools Filter Parameters: Familiarity with payment systems: Basic knowledge of payment gateways, billing processes, and common financial queries. CRM and chat support software: Proficiency in customer management tools (e.g., Zendesk, Freshdesk). Strong Critical thinking and Problem-Solving Ability Criteria: Ability to handle complex customer queries Filter Parameters: Problem-solving test: Candidates will be given hypothetical chat scenarios involving complex payment inquiries. Handling escalations: Experience in resolving escalated or sensitive issues. Performance Under demanding situations Criteria: Ability to manage multiple chats/ difficult calls and meet KPIs Filter Parameters: Simultaneous chat handling: Experience managing multiple chats in a high-volume environment. KPI performance: Past performance metrics (response time, resolution rate, customer satisfaction scores). Customer-Centric Mindset Criteria: Empathy and focus on customer satisfaction Filter Parameters: Test scenario: How well the candidate prioritizes customer experience in their chat test responses 6 Adaptability and Learning Criteria: Willingness to learn and adapt Any Graduation Show more Show less

About Fyle We are Fyle, a SaaS startup focused on business expense management with real-time card feed. We help companies of all sizes manage their expenses with a powerful platform that makes it easy to track, report, and reconcile expenses. Our goal is to help companies save time and money so they can focus on growing their businesses, but we can’t do that without you! We take our data seriously — but not ourselves. We’re a team that values curiosity, ownership, and the ability to present insights clearly (ideally with a good sense of humor). If that sounds like your vibe, we’d love to hear from you! Here are a few links that will give you a glimpse into what Fyle looks like: Here's our website that talks about the company and the problems we're solving for our customers: https://www.fylehq.com Here are a few blog posts by our team that tell their stories: https://stories.fylehq.com Here are some reviews left by our teammates on our Glassdoor page (currently at 4.9): https://www.glassdoor.co.in/Overview/Working-at-Fyle-EI_IE1723235.11,15.htm You can read more about our culture, benefits, manager user guides, etc., at https://careers.fylehq.com About the Role As a Customer Support Executive, you won’t just be answering queries—you’ll be solving real problems, collaborating cross-functionally, and ensuring our customers feel heard, valued, and supported. Your mission will be to manage customer conversations across tickets, chats and calls with care and precision, ensuring we’re not only meeting timelines but exceeding expectations. You’ll work closely with product and engineering teams to drive resolution, provide contextual insights, and act as the customer’s internal advocate. If you’re someone who thrives on variety, enjoys ownership, and believes in meaningful impact, this role is for you. Key Responsibilities Handle customer queries via support platforms (tickets, live chat and call) with clarity and empathy Troubleshoot and resolve issues within defined SLAs Collaborate with team members and other departments to ensure timely resolution Work closely with account management, onboarding product and engineering teams to unblock complex cases and ensure delivery on commitments Stay updated on product features to ensure customers receive the most accurate information Capture and report customer feedback from tickets, chat, NPS, or other channels Must Haves Minimum 2 to 4 years of experience in a customer-facing role Willing to work night shift Excellent written and verbal communication—especially email writing with a natural, free-hand tone Deep empathy for the customer with a mindset that prioritises their experience Process discipline: detail-oriented with 100% follow-through on action items and procedure Good To Haves Prior experience with tools like Zendesk, Freshdesk, Jira, Intercom, etc. Prior experience working with US-based customers for a SaaS product Previous experience in a remote-first or asynchronous work environment Previous experience in collaborating with Product & Engineering teams Caveats This is not a pure communication role. You will be responsible for the resolution, not just the response. Think of yourself as the customer’s internal champion. This role requires working in a rotational night shift aligned with US hours (mandatory) This role comes with a variety. Processes evolve, customer issues vary, and adaptability is key. If you prefer predictable, repetitive tasks, this role may not be the right fit. What our interview process looks like An interview is a two-way street — it’s your chance to assess Fyle and the team, just as we’re assessing you. Come prepared for every conversation: review the shared resources thoroughly and bring clear, focused questions for each person you speak with. Once your resume is vetted, you’ll hear back from us within 48 hours, regardless of the decision. If selected, you’ll receive a take-home assignment that helps us understand your problem-solving and communication skills. You’ll have 48 hours to complete and submit it. If your assignment meets our internal standards, then your initial discussion will be with Yitzhak from our People Success team, who will guide you throughout the interview process and offer assistance whenever needed. Next, you will interact with Tushar or Yash M, our Support team managers. They'll dive into your past support experience, situational awareness, interests, and the motivations that drive your best efforts. Then you'll talk to Bharadwaj Srinivasan (VP of CS). This is a more reflective conversation, diving into your interests, motivations, and long-term aspirations. Finally, you’ll speak with Siva, our CTO and Co-founder. Expect a lot of probing questions about how you would handle challenging situations. You should also use this opportunity to find out what it is like working at Fyle. Next, you'll need to provide 2 references from people you've worked with. It would be a huge plus if you could give your current or ex-managers references. If everything goes well, we will make the offer. Also, do include the number "42" in your note to indicate that you've managed to read this far :) Show more Show less

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: English(International) - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Call Centre Experience:2-3 years of customer support experience via phone, email, and chat Experience working with direct consumers, in B2C environment; B2B is a distinct advantage Strong communication skills with a proactive and positive approach to tasks High attention to details and follow through An effective team player who is able to also work independently Proven ability to deal with problems and solve them effectively Professional customer service skills:solutions mindset, helping nature, passion for the customer and the customer experience Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) Online advertising experience is a huge plus and preferredJob Summary :As a Chat Support Agent, you will be responsible for providing high-quality, real-time customer service via chat. You will address customer queries, resolve issues, and provide necessary information to ensure customer satisfaction. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and the capability to handle multiple chat conversations efficiently. What are we looking for Key Responsibilities:1.Customer Interaction:oProvide support to customers via live chat on various platforms.oRespond to customer inquiries in a professional and timely manner.oAssist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns.2.Issue Resolution:oIdentify and resolve customer issues and complaints effectively.oEscalate unresolved issues to higher-level support teams when necessary.oMaintain a calm, positive, and helpful attitude with all customer interactions.3.Product and Service Knowledge:oStay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information.oProvide clear and concise explanations to customers regarding products, services, or policies.4.Chat Handling:oManage multiple customer chats simultaneously while maintaining a high level of customer service.oEnsure that chat responses are efficient, clear, and accurate.oMeet performance metrics for response time, resolution time, and customer satisfaction.5.Documentation:oDocument customer interactions accurately in the system.oLog all inquiries, complaints, and solutions provided for future referencMaintain detailed records of customer issues and feedback for quality and training purposes.6.Collaboration:oWork closely with other team members and departments to ensure seamless service delivery.oShare feedback, best practices, and insights with the team leader to improve overall team performance.7.Quality Assurance:oMaintain high levels of professionalism and ensure that all interactions align with company standards and policies.oParticipate in regular training sessions to improve skills and knowledge. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shiftsSkills and Qualifications:Skills required Communication SkillsCriteria:Written communication proficiency Filter Parameters:Grammar and clarity in writing:Candidates will undergo a written test to assess their ability to respond to mock customer queries. Tone and empathy:The ability to deliver customer-friendly, empathetic responses Technical Knowledge (Preferred- not mandatory)Criteria:Understanding of online payment systems and CRM tools Filter Parameters:Familiarity with payment systems:Basic knowledge of payment gateways, billing processes, and common financial queries.CRM and chat support software:Proficiency in customer management tools (e.g., Zendesk, Freshdesk). Strong Critical thinking and Problem-Solving AbilityCriteria:Ability to handle complex customer queries Filter Parameters:Problem-solving test:Candidates will be given hypothetical chat scenarios involving complex payment inquiries.Handling escalations:Experience in resolving escalated or sensitive issues. Performance Under demanding situationsCriteria:Ability to manage multiple chats/ difficult calls and meet KPIs Filter Parameters:Simultaneous chat handling:Experience managing multiple chats in a high-volume environment.KPI performance:Past performance metrics (response time, resolution rate, customer satisfaction scores). Customer-Centric MindsetCriteria:Empathy and focus on customer satisfaction Filter Parameters:Test scenario:How well the candidate prioritizes customer experience in their chat test responses 6 Adaptability and LearningCriteria:Willingness to learn and adapt Qualification Any Graduation

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: Arabic - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Call Centre Experience:2-3 years of customer support experience via phone, email, and chat Experience working with direct consumers, in B2C environment; B2B is a distinct advantage Strong communication skills with a proactive and positive approach to tasks High attention to details and follow through An effective team player who is able to also work independently Proven ability to deal with problems and solve them effectively Professional customer service skills:solutions mindset, helping nature, passion for the customer and the customer experience Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) Online advertising experience is a huge plus and preferredJob Summary :As a Chat Support Agent, you will be responsible for providing high-quality, real-time customer service via chat. You will address customer queries, resolve issues, and provide necessary information to ensure customer satisfaction. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and the capability to handle multiple chat conversations efficiently.Key Responsibilities:1.Customer Interaction:oProvide support to customers via live chat on various platforms.oRespond to customer inquiries in a professional and timely manner.oAssist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns.2.Issue Resolution:oIdentify and resolve customer issues and complaints effectively. What are we looking for oEscalate unresolved issues to higher-level support teams when necessary.oMaintain a calm, positive, and helpful attitude with all customer interactions.3.Product and Service Knowledge:oStay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information.oProvide clear and concise explanations to customers regarding products, services, or policies.4.Chat Handling:oManage multiple customer chats simultaneously while maintaining a high level of customer service.oEnsure that chat responses are efficient, clear, and accurate.oMeet performance metrics for response time, resolution time, and customer satisfaction.5.Documentation:oDocument customer interactions accurately in the system.oLog all inquiries, complaints, and solutions provided for future reference.Maintain detailed records of customer issues and feedback for quality and training purposes.6.Collaboration:oWork closely with other team members and departments to ensure seamless service delivery.oShare feedback, best practices, and insights with the team leader to improve overall team performance.7.Quality Assurance:oMaintain high levels of professionalism and ensure that all interactions align with company standards and policies.oParticipate in regular training sessions to improve skills and knowledge. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shiftsSkills and Qualifications:Skills required Communication SkillsCriteria:Written communication proficiency Filter Parameters:Grammar and clarity in writing:Candidates will undergo a written test to assess their ability to respond to mock customer queries. Tone and empathy:The ability to deliver customer-friendly, empathetic responses Technical Knowledge (Preferred- not mandatory)Criteria:Understanding of online payment systems and CRM tools Filter Parameters:Familiarity with payment systems:Basic knowledge of payment gateways, billing processes, and common financial queries.CRM and chat support software:Proficiency in customer management tools (e.g., Zendesk, Freshdesk). Strong Critical thinking and Problem-Solving AbilityCriteria:Ability to handle complex customer queries Filter Parameters:Problem-solving test:Candidates will be given hypothetical chat scenarios involving complex payment inquiries.Handling escalations:Experience in resolving escalated or sensitive issues. Performance Under demanding situationsCriteria:Ability to manage multiple chats/ difficult calls and meet KPIs Filter Parameters:Simultaneous chat handling:Experience managing multiple chats in a high-volume environment.KPI performance:Past performance metrics (response time, resolution rate, customer satisfaction scores). Customer-Centric MindsetCriteria:Empathy and focus on customer satisfaction Filter Parameters:Test scenario:How well the candidate prioritizes customer experience in their chat test responses 6 Adaptability and LearningCriteria:Willingness to learn and adapt Qualification Any Graduation

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies–– that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press, including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship Job Description Responsibilities: • Inspire, lead and grow a team of software engineers, engineering managers, and quality assurance personnel. • Manage product milestones, deployment cycles & overall product roadmap. • Technical leadership for product and across all engineering requirements. • Design and run engineering processes. • Continuously improve and drive best practices around software engineering & lead the craftsmanship, resilience, and scalability of your solutions. • Bring a passion to stay on top of tech trends, experimenting with and learning new technologies, participating in internal & external technology communities, and mentoring other members of the engineering community. • Encourage innovation, implementation of cutting-edge technologies, inclusion outsideof-the-box thinking, teamwork, self-organization, and diversity. • As a key member of the executive team, work with product management, architecture and professional services to deliver and maintain compelling products to market. • Ship great products under stringent deadlines and in the face of ambiguous requirements and changing business priorities. • Bring tested methodologies and tools of iterative, asynchronous development to the company. • Reduce the time-to-insights window for new customers. • Responsible for the overall development and release life cycle. Qualifications BE/ B. Tech. in Computer Science /Software Engineering from a reputed college/university. • 15+ years of industry experience with experience leading engineering teams with over 50+ software engineers. • Hands-on experience in building large-scale distributed systems with AWS • 5+ years of direct people management experience. • Experience communicating with technical and non-technical stakeholders at all levels across the business. • Experience in building highly scalable Enterprise SaaS software is a big plus. • Exceptional leadership skills and proven experience in shaping team culture. • Proven ability to headhunt, attract, retain, and coach engineering talent from top companies and universities. • Strong analytical skills and passion for answering questions with data • Bachelor's degree in computer science, engineering, or a related discipline. • Proven record of building, managing, and sustaining product organizations. • Must have the ability to influence people at the business unit level. • Must have the ability to understand the technical and non-technical aspects of product development. • Excellent problem-solving skills. • Excellent verbal and written communication skills. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies–– that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press, including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship Job Description Responsibilities: • Inspire, lead and grow a team of software engineers, engineering managers, and quality assurance personnel. • Manage product milestones, deployment cycles & overall product roadmap. • Technical leadership for product and across all engineering requirements. • Design and run engineering processes. • Continuously improve and drive best practices around software engineering & lead the craftsmanship, resilience, and scalability of your solutions. • Bring a passion to stay on top of tech trends, experimenting with and learning new technologies, participating in internal & external technology communities, and mentoring other members of the engineering community. • Encourage innovation, implementation of cutting-edge technologies, inclusion outsideof-the-box thinking, teamwork, self-organization, and diversity. • As a key member of the executive team, work with product management, architecture and professional services to deliver and maintain compelling products to market. • Ship great products under stringent deadlines and in the face of ambiguous requirements and changing business priorities. • Bring tested methodologies and tools of iterative, asynchronous development to the company. • Reduce the time-to-insights window for new customers. • Responsible for the overall development and release life cycle. Qualifications BE/ B. Tech. in Computer Science /Software Engineering from a reputed college/university. • 15+ years of industry experience with experience leading engineering teams with over 50+ software engineers. • Hands-on experience in building large-scale distributed systems with AWS • 5+ years of direct people management experience. • Experience communicating with technical and non-technical stakeholders at all levels across the business. • Experience in building highly scalable Enterprise SaaS software is a big plus. • Exceptional leadership skills and proven experience in shaping team culture. • Proven ability to headhunt, attract, retain, and coach engineering talent from top companies and universities. • Strong analytical skills and passion for answering questions with data • Bachelor's degree in computer science, engineering, or a related discipline. • Proven record of building, managing, and sustaining product organizations. • Must have the ability to influence people at the business unit level. • Must have the ability to understand the technical and non-technical aspects of product development. • Excellent problem-solving skills. • Excellent verbal and written communication skills. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

About Workato Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility. Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today's fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com. Why join us? Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles . We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care . That's why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you! Also, feel free to check out why: Business Insider named us an "enterprise startup to bet your career on" Forbes' Cloud 100 recognized us as one of the top 100 private cloud companies in the world Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America Quartz ranked us the #1 best company for remote workers Responsibilities We are looking for an experienced AI Solutions Engineer to join our AI Solutions team, with a strong background in engineering and web development. In this role, you will be responsible for delivering a truly exceptional customer experience, as well as educating and supporting our customers on the AgentX Support product. This is a hands-on, highly technical role—much broader than a typical "click-and-configure" position. You will be directly responsible for helping customers integrate Workato into their products, build flows, diagnose and report issues, and serve as the bridge between our customers and our product teams. Our work begins the moment a customer decides to use AgentX Support, and we stay with them every step of the way to ensure they get the most value from our product. In this role, you will also be responsible to: Design and implement AI-powered customer support automation solutions that reduce resolution times and improve customer satisfaction Develop intelligent ticket routing and classification systems to ensure customer issues reach the right agent faster Build conversational AI agents capable of handling common customer inquiries without human intervention Create analytics dashboards to measure and optimize the effectiveness of support automation solutions Continuously monitor and enhance system performance to ensure efficiency, reliability, and scalability Take ownership of customer communications and issues from initiation to resolution, delivering an outstanding customer experience Use strong communication skills to explain technically complex ideas to non-technical audiences Collaborate with the Support team to ensure an exceptional customer experience by making the product as easy to use, reliable, bug-free, and responsive as possible Troubleshoot and debug complex issues, understanding both our own codebase and the diverse technologies used by customers Create and deliver custom product demonstrations to support the Sales team and other internal stakeholders Enhance internal processes and promote teamwide knowledge sharing by contributing to the internal knowledge base Play a key role throughout the product development lifecycle, from ideation to implementation Support the Product Manager in crafting technical and design specifications for new features and improvements Requirements Please note: In this role, you will be supporting the EMEA/US business hours from 2 pm to 11 pm IST! Qualifications / Experience / Technical Skills B.Tech/B.E. or higher in Computer Science, Artificial Intelligence, Machine Learning, or a related technical field 5+ years of relevant experience in the design, development, and implementation of AI-driven solutions Proven experience in AI engineering, with a strong focus on agent-based systems Strong knowledge of JavaScript, DOM manipulation, and browser developer tools for front-end automation Experience working with WebSockets for implementing real-time communication in support interfaces Ability to develop custom web scraping solutions to extract structured data from various sources Solid understanding of anti-scraping techniques and experience with HTML parsing libraries 2–3 years of hands-on coding experience in Python and/or JavaScript Experience with customer support platforms such as Zendesk, Intercom, Freshdesk, or ServiceNow Demonstrated success implementing conversational AI for customer-facing applications Strong understanding of intent classification and entity extraction techniques for support queries Experience with support ticket analytics and automated response systems Familiarity with omnichannel support integration (chat, email, voice, social media) Understanding of key customer support metrics (CSAT, NPS, First Contact Resolution) and strategies to optimize them through automation Soft Skills / Personal Characteristics Strong collaboration skills, ability to adapt to a dynamic start-up environment, with a passion for making an impact Strong critical thinking, analytical skills, with an entrepreneurial and proactive mindset Ability to effectively prioritize tasks and manage time, even under high-pressure situations Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience Fast learner who can independently conduct extensive research, and synthesize ideas, information and options quickly Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge To stand out in the hiring process, please take the time to respond to the Job Application Questions below with concise yet informative answers. All submissions are personally reviewed by the Hiring Team, not evaluated by AI.

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: Arabic - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Call Centre Experience: ? 2-3 years of customer support experience via phone, email, and chat ? Experience working with direct consumers, in B2C environment; B2B is a distinct advantage ? Strong communication skills with a proactive and positive approach to tasks ? High attention to details and follow through ? An effective team player who is able to also work independently ? Proven ability to deal with problems and solve them effectively ? Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience ? Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) ? Online advertising experience is a huge plus and preferred Job Summary: As a Chat Support Agent, you will be responsible for providing high-quality, real-time customer service via chat. You will address customer queries, resolve issues, and provide necessary information to ensure customer satisfaction. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and the capability to handle multiple chat conversations efficiently. Key Responsibilities: 1. Customer Interaction: o Provide support to customers via live chat on various platforms. o Respond to customer inquiries in a professional and timely manner. o Assist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns. 2. Issue Resolution: o Identify and resolve customer issues and complaints effectively. What are we looking for? o Escalate unresolved issues to higher-level support teams when necessary. o Maintain a calm, positive, and helpful attitude with all customer interactions. 3. Product and Service Knowledge: o Stay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information. o Provide clear and concise explanations to customers regarding products, services, or policies. 4. Chat Handling: o Manage multiple customer chats simultaneously while maintaining a high level of customer service. o Ensure that chat responses are efficient, clear, and accurate. o Meet performance metrics for response time, resolution time, and customer satisfaction. 5. Documentation: o Document customer interactions accurately in the system. o Log all inquiries, complaints, and solutions provided for future reference. Maintain detailed records of customer issues and feedback for quality and training purposes. 6. Collaboration: o Work closely with other team members and departments to ensure seamless service delivery. o Share feedback, best practices, and insights with the team leader to improve overall team performance. 7. Quality Assurance: o Maintain high levels of professionalism and ensure that all interactions align with company standards and policies. o Participate in regular training sessions to improve skills and knowledge. Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your expected interactions are within your own team and direct supervisor • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments • The decisions that you make would impact your own work • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work • Please note that this role may require you to work in rotational shifts Skills and Qualifications: • Skills required Communication Skills Criteria: Written communication proficiency Filter Parameters: Grammar and clarity in writing: Candidates will undergo a written test to assess their ability to respond to mock customer queries. Tone and empathy: The ability to deliver customer-friendly, empathetic responses Technical Knowledge (Preferred- not mandatory) Criteria: Understanding of online payment systems and CRM tools Filter Parameters: Familiarity with payment systems: Basic knowledge of payment gateways, billing processes, and common financial queries. CRM and chat support software: Proficiency in customer management tools (e.g., Zendesk, Freshdesk). Strong Critical thinking and Problem-Solving Ability Criteria: Ability to handle complex customer queries Filter Parameters: Problem-solving test: Candidates will be given hypothetical chat scenarios involving complex payment inquiries. Handling escalations: Experience in resolving escalated or sensitive issues. Performance Under demanding situations Criteria: Ability to manage multiple chats/ difficult calls and meet KPIs Filter Parameters: Simultaneous chat handling: Experience managing multiple chats in a high-volume environment. KPI performance: Past performance metrics (response time, resolution rate, customer satisfaction scores). Customer-Centric Mindset Criteria: Empathy and focus on customer satisfaction Filter Parameters: Test scenario: How well the candidate prioritizes customer experience in their chat test responses 6 Adaptability and Learning Criteria: Willingness to learn and adapt Any Graduation

Job Description: Are you a natural problem-solver with a passion for customer satisfaction and a deep understanding of airline material management & supply chain logistics? Do you enjoy collaborating with diverse, cross-functional teams to resolve complex issues and drive continuous improvements? If you're someone who’s excited by the opportunity to make a real impact on customer satisfaction and operational success, we want to hear from you! Job Summary: As the regional Material Support Manager for the South Asia region, your primary responsibility will be to ensure regional customer satisfaction by acting as a business enabler. You will resolve complex customer issues autonomously by identifying key stakeholders within the network and providing tailored solutions to meet customer material and logistics needs. Collaborating closely with multiple cross-functional teams, you will help to uncover customer pain points, gather valuable feedback during customer visits as well as through other customer facing teams. In this role, you will manage regional action plans, drive key initiatives, and support the formal Customer Satisfaction Improvement Program (CSIP) to continuously enhance the overall customer experience. You are a part of the team that offers invaluable material support to our customers from various sites across the globe - China (Beijing), Singapore, UAE (Dubai), Denmark (Copenhagen), Germany (Hamburg) and the United States of America (Dulles, Miami and Atlanta). Primary Responsibilities: Provide regional material support for complex, systemic issues impacting customer satisfaction. Offer reliable material and logistics support solutions to the assigned customer accounts and the regional Satair sales force, addressing time-critical, politically sensitive, and technically complex matters. Lead collaboration with internal business units to improve delivery performance, ensure process alignment in driving continuous improvements and facilitate customer satisfaction. Analyze and isolate supply chain problems and safety related issues using the Airbus' legacy and Satair systems for root cause elimination with process owners and functional experts Ensure timely resolution of customer cases and complaints raised via Salesforce, acting as a business line representative of Satair Material & Logistics division in consultation with internal teams. Steering Regional CSIP Activities as a Functional Representative: Facilitate the contact collection campaign and support the CSIP Material & Logistics Module rollout as part of regional and global survey management Co-develop regional and account-level action plans with proximity teams, ensuring communication and alignment with customer satisfaction initiatives from the region Participate in customer visits, accompanying Account Directors or Customer Support Directors, when required, to address material support and satisfaction issues Maintain strong relationships with Airbus Customer Services, including Field Service and Customer Support Directors, to stay updated on key initiatives Manage expectations of customers about applicable policies and contract standards by educating them appropriately when needed Additional Responsibilities: Represent Satair at industry events, both regional and global, when necessary. Provision training to Satair customers on support-focused topics when required Perform other duties as assigned Qualified Experience and Training: Education: Required: Degree in Economics, Aeronautical Engineering, Supply Chain Management and/or Engineering / Industrial Engineering Experience: Required: 5+ years relevant work experience in aviation material supply chain and/or aircraft maintenance planning or airline procurement Desirable: Experience working with Airbus operators, in customer material & logistics support within after-sales, or aircraft production processes is a plus Travel Required: This role requires frequent regional travel for business, including customer meetings and collaborating with internal stakeholders. Qualified Skills & Demonstrated Capabilities: Required: Strong interest in solving challenges within aviation after-sales supply chain logistics. Exceptional interpersonal skills with proven ability to work effectively in a team environment Ability to organize and manage project tasks, driving regional CSIP improvements to meet desired targets Strong decision-making abilities, resulting in innovative, creative, efficient and effective solutions for customers and internal stakeholders Good knowledge of SAP (AP1 and/ or RPR modules) and Google applications. Familiarity with modern communication technologies, social media, and digital tools. Desirable: Familiarity with tools such as Salesforce and/ or Freshdesk, besides Airbus World applications, would be an advantage Knowledge of the Airbus and Satair organizational set up and commercially sound judgment skills are valued Communication Skills: Required: Fluency in English is mandatory (other languages are a plus). Ability to articulate complex technical issues to both customers and internal stakeholders, adjusting communication based on the audience. Excellent negotiation and presentation skills, with the ability to influence senior managers in commercially sensitive situations. Customer-focused, diplomatic approach, with a willingness to travel . This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. Company: Airbus India Private Limited Employment Type: Permanent - Experience Level: Professional Job Family: Customer Account and Service Management By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

About Responsive Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. The AI-powered Responsive Platform is purpose-built to manage responses at scale, empowering companies across the world to accelerate growth, mitigate risk and improve employee experiences. Nearly 2,000 customers have standardized on Responsive to respond to RFPs, RFIs, DDQs, ESGs, security questionnaires, ad hoc information requests and more. Responsive is headquartered in Portland, OR, with additional offices in Kansas City, MO and Coimbatore, India. Learn more at responsive.io. About The Role The role of a Program Manager of Customer Support involves overseeing and coordinating various aspects of the Customer Support function within Responsive. This role is crucial for ensuring that customer support efforts align with business goals, product strategies, and customer satisfaction objectives. Here are key roles and responsibilities associated with the position of a Program Manager of Customer Support: Essential Functions Strategic Alignment & Roadmap: Clearly define Customer Support objectives, linking them directly to overall business goals and product strategies. Develop a strategic roadmap outlining initiatives, milestones, and timelines for the program. Leadership & Resource Management Provide strong leadership to the Customer Support team, fostering a customer-centric and high-performing culture. Optimize resource allocation, considering staffing, training, and technology needs. Oversee multiple support projects, ensuring coordination and alignment with the broader program. Operational Excellence & Quality Implement continuous improvement processes to boost efficiency and effectiveness. Define and track key performance indicators (KPIs) like response times, resolution times, and customer satisfaction. Report regularly to senior leadership on program performance, highlighting successes and areas for improvement. Establish and enforce stringent quality standards to consistently meet or exceed customer expectations. Conduct regular audits and assessments of support operations to proactively address quality issues. Program Lifecycle Management Develop and execute plans for the closure of specific support projects or the entire program, ensuring smooth transitions and comprehensive outcome evaluations. Education Bachelor's degree and/or experience in Business Administration, Project Management, or a related field. A master's degree or PMP certification is a plus. Experience 5+ years of experience in project management. Strong understanding of project management methodologies, such as Agile, Waterfall, and Scrum Proficiency in project management software (e.g., Clickup, Jira, Excel) Familiarity with CRM tools is a plus (i.e. Freshdesk, Zendesk, DevRev) Knowledge, Ability & Skills Exceptional communication, and interpersonal skills. Proven track record of managing multiple projects simultaneously, adapting to changing priorities, and delivering results. Ability to work independently and as part of a team Strong analytical and problem-solving skills Working in a fast paced, dynamic environment Detail oriented mindset Show more Show less

Job description Job Description: Our Customer Experience Executive play a crucial part in the mission to deliver timely, accurate and professional customer service to all our customers. In a fun and fast-paced environment, this position requires Call, Email and Chat communication with customers. What will you be doing 1.Provide help and advice to customers using DrinkPrime's protocols or services; 2. Communicate courteously with customers; 3. Handle customer complaints/inquiries or requests; 4. Keep accurate records of discussions or correspondence with customers; 5. Work across different teams (Sales, operations, delivery, finance, etc) for effective and fast issue resolution; 6. Finding ways to measure customer satisfaction and improve services. What we need in you.. 1. Experience in working on ticketing tools like - Freshdesk, Zendesk, etc. 2. Experienced in Calls & Emails 3. Good to have chat experience (Optional) 4. Excellent English communication skills 5. Strong sense of customer empathy 6. Creativity and a good sense of humour will be an added advantage Job Type: Full-time Pay: ₹250,000.00 - ₹350,000.00 per year Ability to commute/relocate: HSR Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required) Language: English (Required) Work Location: In person

Job Title: Contact Centre Supervisor – IT & Industry Aligned Services Location: Chennai Position Type: Fulltime Experience: 8 – 12 Years Skillsets Required: Call Center Tools, Ticketing Platform, Contact Centre. Responsibilities: The Contact Center Supervisor is responsible for leading day-to-day voice and non-voice support operations with a focus on IT services across healthcare, fintech, and retail clients. The role ensures high service delivery standards, manages frontline teams, and enforces best practices to consistently meet SLAs and compliance standards. Supervise L1/L2 support agents handling customer queries, incident logging, and request fulfillment across multiple channels. Schedule and monitor shifts to ensure 24×7 coverage as per client needs. Ensure SLA adherence on response/resolution and customer experience benchmarks. Provide coaching and handle escalations to improve agent productivity and performance. Conduct regular floor audits and feedback sessions to ensure process compliance. Coordinate with IT, HR, and Compliance teams to maintain operational readiness. Drive weekly reporting, shift reviews, and team performance huddles. Required skills and qualifications: 8+ years of contact center operations experience, including 3+ years in supervisory roles. Proven delivery experience in IT-enabled customer service within healthcare, fintech, or retail domains. Familiarity with HIPAA, PCI-DSS, or retail compliance practices is highly desirable. Strong in managing ticketing platforms (ServiceNow, Zendesk, Freshdesk) and call center tools (Five9, Genesys, Avaya). Excellent communication, problem-solving, and people leadership skills.

About Workato Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility. Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today's fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com. Why join us? Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles . We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care . That's why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you! Also, feel free to check out why: Business Insider named us an "enterprise startup to bet your career on" Forbes' Cloud 100 recognized us as one of the top 100 private cloud companies in the world Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America Quartz ranked us the #1 best company for remote workers Responsibilities We are looking for an experienced AI Solutions Engineer to join our AI Solutions team, with a strong background in engineering and web development. In this role, you will be responsible for delivering a truly exceptional customer experience, as well as educating and supporting our customers on the AgentX Support product. This is a hands-on, highly technical role—much broader than a typical "click-and-configure" position. You will be directly responsible for helping customers integrate Workato into their products, build flows, diagnose and report issues, and serve as the bridge between our customers and our product teams. Our work begins the moment a customer decides to use AgentX Support, and we stay with them every step of the way to ensure they get the most value from our product. In this role, you will also be responsible to: Design and implement AI-powered customer support automation solutions that reduce resolution times and improve customer satisfaction Develop intelligent ticket routing and classification systems to ensure customer issues reach the right agent faster Build conversational AI agents capable of handling common customer inquiries without human intervention Create analytics dashboards to measure and optimize the effectiveness of support automation solutions Continuously monitor and enhance system performance to ensure efficiency, reliability, and scalability Take ownership of customer communications and issues from initiation to resolution, delivering an outstanding customer experience Use strong communication skills to explain technically complex ideas to non-technical audiences Collaborate with the Support team to ensure an exceptional customer experience by making the product as easy to use, reliable, bug-free, and responsive as possible Troubleshoot and debug complex issues, understanding both our own codebase and the diverse technologies used by customers Create and deliver custom product demonstrations to support the Sales team and other internal stakeholders Enhance internal processes and promote teamwide knowledge sharing by contributing to the internal knowledge base Play a key role throughout the product development lifecycle, from ideation to implementation Support the Product Manager in crafting technical and design specifications for new features and improvements Requirements Please note: In this role, you will be supporting the EMEA/US business hours from 2 pm to 11 pm IST! Qualifications / Experience / Technical Skills B.Tech/B.E. or higher in Computer Science, Artificial Intelligence, Machine Learning, or a related technical field 5+ years of relevant experience in the design, development, and implementation of AI-driven solutions Proven experience in AI engineering, with a strong focus on agent-based systems Strong knowledge of JavaScript, DOM manipulation, and browser developer tools for front-end automation Experience working with WebSockets for implementing real-time communication in support interfaces Ability to develop custom web scraping solutions to extract structured data from various sources Solid understanding of anti-scraping techniques and experience with HTML parsing libraries 2–3 years of hands-on coding experience in Python and/or JavaScript Experience with customer support platforms such as Zendesk, Intercom, Freshdesk, or ServiceNow Demonstrated success implementing conversational AI for customer-facing applications Strong understanding of intent classification and entity extraction techniques for support queries Experience with support ticket analytics and automated response systems Familiarity with omnichannel support integration (chat, email, voice, social media) Understanding of key customer support metrics (CSAT, NPS, First Contact Resolution) and strategies to optimize them through automation Soft Skills / Personal Characteristics Strong collaboration skills, ability to adapt to a dynamic start-up environment, with a passion for making an impact Strong critical thinking, analytical skills, with an entrepreneurial and proactive mindset Ability to effectively prioritize tasks and manage time, even under high-pressure situations Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience Fast learner who can independently conduct extensive research, and synthesize ideas, information and options quickly Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge To stand out in the hiring process, please take the time to respond to the Job Application Questions below with concise yet informative answers. All submissions are personally reviewed by the Hiring Team, not evaluated by AI.

Job Overview: We are seeking a dedicated and customer-centric individual to join our growing team as a Technical Support Engineer. In this role, you will be the first point of contact for our users, providing outstanding support, solving problems, and ensuring a seamless experience with our products. Your goal is to assist customers effectively and help improve our overall service offerings. Key Responsibilities: Customer Interaction: Respond to customer inquiries via email, phone in a timely and professional manner. Issue Resolution: Troubleshoot technical issues and provide clear, actionable solutions to resolve customer concerns. Product Knowledge: Develop an in-depth understanding of our products and services to effectively address customer needs. Documentation & Reporting: Maintain detailed records of customer interactions, issues, and feedback using our CRM or ticketing system. Feedback Collection: Collect customer feedback and report trends or recurring issues to the product and development teams for improvements. Customer Education: Assist customers in understanding and utilizing product features through guides, FAQs, and product tutorials. Collaboration: Work closely with cross-functional teams, including engineering, sales, and product management, to ensure a seamless experience for customers. Customer Satisfaction: Help ensure high levels of customer satisfaction by providing friendly, efficient, and professional support. Requirements: Previous experience in a customer support role, preferably in a tech or product-based company.(0-1yr) Excellent written and verbal communication skills. Strong problem-solving and troubleshooting abilities. Ability to work in a fast-paced, dynamic environment and handle multiple customer inquiries simultaneously. A passion for providing outstanding customer service and helping people. Comfortable using customer support tools like Zendesk, Freshdesk, or other CRM systems. Tech-savvy with a good understanding of digital products or software. Empathy and patience, with the ability to remain calm and composed in stressful situations. A proactive mindset with the ability to anticipate customer needs and act quickly. Preferred Qualifications: Experience in a startup or product-based company.(0-1yr) Familiarity with our products and services. Technical knowledge or experience with troubleshooting software or hardware products. Knowledge of a second language (optional but a plus). Interested candidates can share their resume at hr@spoors.in Show more Show less

What You'll Do We are looking for a motivated and strategic Senior Manager – Quality Operations to lead our quality assurance programs across customer-facing operations. You will be pivotal in driving Continuous Improvement (CI) , optimizing audit programs, and enhancing through data, insights and collaboration. You lead with insight, think in systems, and act on data—transforming complexity into clarity and action who excels at optimizing complex processes, building teams, and driving continuous improvement through evidence-based decision-making. You will report to the Director of Quality and Data What Your Responsibilities Will Be Quality StrategyDesign, manage quality frameworks across multiple departments (e.g., Notice Management, Case Management, Transactions). Lead the development of scorecards, sampling methodologies, and audit processes to improve process consistency and customer satisfaction. Continuous Improvement (CI)Champion CI culture by identifying causes, process inefficiencies, and improvement opportunities. Facilitate Lean/Six Sigma-inspired projects to lead measurable gains in quality and operational efficiency. Build capability across teams by promoting CI methodologies into daily operations. People LeadershipMentor a team of data-centric quality professionals, encouraging a culture of analytical rigor, learning, and new ideas through coaching, and strategic recognition. Build team accountability and engagement through clear goals, performance metrics, and regular feedback loops. Stakeholder Management & CollaborationCollaborate with Ops, Compliance, Automation, Data, and Support teams to align QA goals and guide shared outcomes. Provide guidance to leadership on process improvements, audit insights, and customer pain point resolution. Insights & GovernanceDeliver relevant insights from quality audits and customer feedback to inform process, product, and training strategies. Ensure adherence to compliance standards and risk mitigation through proactive QA practices. What You’ll Need To Be Successful Qualifications 10+ years of experience in Quality, Operations, or Process Excellence roles Proven track record in driving data-informed quality improvements, with practical application of methodologies like Lean and Six Sigma to enhance operational processes. People management experience, including team building and cross-functional leadership Proficiency with QA tools and platforms (Salesforce, Freshdesk) and data tools (Excel, Tableau, Power BI) Required Skills Continuous Improvement & Problem Solving Leadership & Team Development Develop data-driven strategies that align quality projects with broader goals. Operational & Risk Awareness Partner Influence & Collaboration Data-Driven Decision-making How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re Avalara. We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business . Our growth is real, and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know. Show more Show less

Job Description: Are you a natural problem-solver with a passion for customer satisfaction and a deep understanding of airline material management & supply chain logistics? Do you enjoy collaborating with diverse, cross-functional teams to resolve complex issues and drive continuous improvements? If you're someone who’s excited by the opportunity to make a real impact on customer satisfaction and operational success, we want to hear from you! Job Summary: As the regional Material Support Manager for the South Asia region, your primary responsibility will be to ensure regional customer satisfaction by acting as a business enabler. You will resolve complex customer issues autonomously by identifying key stakeholders within the network and providing tailored solutions to meet customer material and logistics needs. Collaborating closely with multiple cross-functional teams, you will help to uncover customer pain points, gather valuable feedback during customer visits as well as through other customer facing teams. In this role, you will manage regional action plans, drive key initiatives, and support the formal Customer Satisfaction Improvement Program (CSIP) to continuously enhance the overall customer experience. You are a part of the team that offers invaluable material support to our customers from various sites across the globe - China (Beijing), Singapore, UAE (Dubai), Denmark (Copenhagen), Germany (Hamburg) and the United States of America (Dulles, Miami and Atlanta). Primary Responsibilities: Provide regional material support for complex, systemic issues impacting customer satisfaction. Offer reliable material and logistics support solutions to the assigned customer accounts and the regional Satair sales force, addressing time-critical, politically sensitive, and technically complex matters. Lead collaboration with internal business units to improve delivery performance, ensure process alignment in driving continuous improvements and facilitate customer satisfaction. Analyze and isolate supply chain problems and safety related issues using the Airbus' legacy and Satair systems for root cause elimination with process owners and functional experts Ensure timely resolution of customer cases and complaints raised via Salesforce, acting as a business line representative of Satair Material & Logistics division in consultation with internal teams. Steering Regional CSIP Activities as a Functional Representative: Facilitate the contact collection campaign and support the CSIP Material & Logistics Module rollout as part of regional and global survey management Co-develop regional and account-level action plans with proximity teams, ensuring communication and alignment with customer satisfaction initiatives from the region Participate in customer visits, accompanying Account Directors or Customer Support Directors, when required, to address material support and satisfaction issues Maintain strong relationships with Airbus Customer Services, including Field Service and Customer Support Directors, to stay updated on key initiatives Manage expectations of customers about applicable policies and contract standards by educating them appropriately when needed Additional Responsibilities: Represent Satair at industry events, both regional and global, when necessary. Provision training to Satair customers on support-focused topics when required Perform other duties as assigned Qualified Experience and Training: Education: Required: Degree in Economics, Aeronautical Engineering, Supply Chain Management and/or Engineering / Industrial Engineering Experience: Required: 5+ years relevant work experience in aviation material supply chain and/or aircraft maintenance planning or airline procurement Desirable: Experience working with Airbus operators, in customer material & logistics support within after-sales, or aircraft production processes is a plus Travel Required: This role requires frequent regional travel for business, including customer meetings and collaborating with internal stakeholders. Qualified Skills & Demonstrated Capabilities: Required: Strong interest in solving challenges within aviation after-sales supply chain logistics. Exceptional interpersonal skills with proven ability to work effectively in a team environment Ability to organize and manage project tasks, driving regional CSIP improvements to meet desired targets Strong decision-making abilities, resulting in innovative, creative, efficient and effective solutions for customers and internal stakeholders Good knowledge of SAP (AP1 and/ or RPR modules) and Google applications. Familiarity with modern communication technologies, social media, and digital tools. Desirable: Familiarity with tools such as Salesforce and/ or Freshdesk, besides Airbus World applications, would be an advantage Knowledge of the Airbus and Satair organizational set up and commercially sound judgment skills are valued Communication Skills: Required: Fluency in English is mandatory (other languages are a plus). Ability to articulate complex technical issues to both customers and internal stakeholders, adjusting communication based on the audience. Excellent negotiation and presentation skills, with the ability to influence senior managers in commercially sensitive situations. Customer-focused, diplomatic approach, with a willingness to travel . This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. Company: Airbus India Private Limited Employment Type: Permanent------- Experience Level: Professional Job Family: Customer Account and Service Management By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking. Show more Show less

Overview CACTUS is a remote-first organization and we embrace an accelerate from anywhere culture. You may be required to travel to our Mumbai office based on business requirements or for company/team events. We’re seeking a dynamic and results-driven Senior Associate - Account Manager to lead and grow strategic partnerships with global academic publishers. In this client-facing role, you’ll manage high-impact accounts, drive business growth through relationship management, and ensure service excellence across marketing and project delivery. If you have a strong background in account management, publishing, data analytics, and client engagement, and are passionate about shaping the future of scholarly communications, this is the opportunity for you. Responsibilities Lead the development and nurturing of new and existing key publisher accounts. Successfully orchestrate the launch of impactful partnerships with publishers. Take ownership of key publisher accounts, ensuring their continued growth through product optimization ideas and marketing outreach. Efficiently project manage key accounts, ensuring seamless service delivery. Assist clients in the effective product and marketing implementation of services and strategic project planning. Address customer queries promptly and efficiently, maintaining a high level of client satisfaction. Demonstrate agility and an adaptable working spirit, collaborating seamlessly with cross-functional teams. Work closely with the leadership team to strategize service enhancements and successful launches. Develop and manage data systems, reporting mechanisms, dashboards, and performance metrics on systems like Tableau, Power BI, Google Analytics and Freshdesk. Provide insights and analytics that contribute to key business decisions and growth strategies on a regular basis. Qualifications And Prerequisites Account growth experience of 3 years, preferably in academia or publishing. Experience with tools like Tableau, Power BI, Google Analytics and Excel. Sharp business acumen with a proven problem-solving aptitude. A customer-friendly approach that aligns with our commitment to exceptional client service. Strong prioritization system & identify needle-movers from hygiene tasks. Application Process Before applying, please ensure you meet the role requirements listed above and have legal authorization to work in the country where this role is advertised. Our selection process typically involves an initial screening by a recruiter, a technical assessment, and two to three interview rounds. For this role, the selection process will include a 30-minute conversation with the Senior Manager, followed by an assignment round. Once the assignment is submitted, there will be a 30-minute catch-up discussion to review your work. The final step will be an HR discussion. All interviews will be conducted virtually using MS Teams. Equal Opportunity Our hiring practices reflect our commitment to providing equal opportunities and creating an environment where everyone can thrive, develop, and succeed. We celebrate the uniqueness of our team members and prohibit discrimination of any kind, based on race, color, religion, gender identity, sexual orientation, age, marital status, disability, or any other protected characteristic. Accelerating from Anywhere As a remote-first organization, these are essential attributes we look for in all our candidates. Taking ownership of your work with minimal supervision, showing strong ability to organize, prioritize and deliver results independently. Documenting work that brings everyone on the same page. Maturity to choose between synchronous and asynchronous collaboration. Effectively collaborating with colleagues across different time zones by setting dedicated hours for collaboration and keeping team members updated through your MS Teams status. About CACTUS At Cactus Communications, we break barriers between science and researchers. We are a science communication and technology company. We specialize in AI products and solutions that improve how research gets funded, published, communicated, and discovered. At CACTUS, we champion an "accelerate from anywhere" culture that fuels our high-performance mindset. Flexibility isn't just a benefit—it’s the cornerstone of our productivity. By empowering our teams to work when and where they thrive best, we ensure innovation, drive, and excellence remain at the heart of everything we do. Together we, Power research. Empower people . Show more Show less

Tech Support Manager About Graphy Graphy is a leading Creator SaaS Platform that empowers creators to build and scale their knowledge businesses online. Job Overview We are looking for a passionate Customer Support Manager to lead our support team and ensure exceptional service to our creators. In this role, you'll manage a team of 3-5 support specialists while establishing best practices and processes to continuously improve our customer experience. Key Responsibilities • Lead and manage a team of 3-5 Customer Support Representatives • Monitor team performance and provide coaching, training, and guidance • Establish and implement customer service policies, procedures, and standards • Analyze customer feedback and support metrics to identify areas for improvement • Collaborate with Product and Engineering teams to address customer issues • Handle escalated customer queries and complex support cases • Maintain comprehensive knowledge of Graphy's platform and features • Create and update support documentation and resources • Train and optimize AI support bots for the help center • Set up and maintain automated support workflows Requirements • 4+ years of experience in customer support, with experience in managing teams • Experience working with SaaS products, creator economy, or B2B Marketplaces • Strong problem-solving skills and ability to handle challenging situations • Excellent verbal and written communication skills • Detail-oriented with a focus on process improvement • Ability to analyze data and generate actionable insights • Experience with customer support software and tools • Proficiency in building and training AI chatbots on help center platforms • Experience with Freshdesk bot development and familiarity with Freshworks suite • Knowledge of AI training methodologies for customer support automation Work Schedule • Monday to Saturday: 11:00 AM to 8:00 PM • Work location: Bangalore office (in-office role) What We Offer • Opportunity to work with a fast-growing creator economy platform • Collaborative work environment • Career growth opportunities • Competitive compensation package •Professional development support How to Apply Please submit your resume and a cover letter explaining why you're the perfect fit for this role at Graphy. Show more Show less

Job Title – Application Support Engineer L3 Location: Remote (To work in Australia time zone 5AM-2PM IST) About the Role As an L3 Application Support Engineer, you will serve as the escalation point for complex technical issues, ensuring high-quality support for our Enterprise SaaS platform used by Health Professionals and Patients. This role is deeply embedded within the Engineering team, requiring strong troubleshooting skills, debugging capabilities, and collaboration with Product and Development teams. You’ll also play a key role in improving documentation, automating processes, and enhancing platform reliability. Key Responsibilities Technical Escalation & Issue Resolution: o Act as the highest level of support within the Support Team. o Investigate and resolve critical incidents, analyzing logs and application behavior. o Work closely with L1/L2 teams to troubleshoot and resolve complex issues. o Replicate and document software bugs for the Development team. Collaboration & Process Improvement: o Work with the Engineering team to debug issues, propose fixes, and contribute to code-level improvements. o Improve support documentation, build playbooks, and optimize incident management processes. o Enhance monitoring and alerting through platforms like Datadog. Technical Operations & Monitoring: o Perform log analysis, SQL queries, and API debugging to diagnose issues. o Monitor AWS infrastructure, CI/CD pipelines, and application performance to identify potential failures proactively. o Maintain uptime and performance using observability tools. Requirements 6+ years in Technical Application Support, DevOps, or Site Reliability Engineering (SRE). Strong troubleshooting skills with technologies such as Node.js, PostgreSQL, Git, AWS, CI/CD. Hands-on experience with monitoring tools like Datadog and uptime monitoring solutions. Proficiency in debugging APIs, SQL queries, and logs. Experience managing support cases through full lifecycle (triage, reproduction, resolution). POSITION DESCRIPTION – Application Support Engineer L3 Ability to write detailed bug reports and collaborate effectively with developers. Strong knowledge of ticketing systems such as Freshdesk, ClickUp, and best practices for incident management. Comfortable with on-call rotations and managing high-priority incidents. Preferred Skills Familiarity with Terraform, Kubernetes, or Docker. Experience writing scripts to automate support tasks. Knowledge of healthcare SaaS environments and regulatory considerations. This role is ideal for problem-solvers who love debugging, enjoy working closely with engineering teams, and thrive in fast-paced, customer-centric environments Key Requirements: Minimum 6+ years in Technical Application Support Strong troubleshooting skills with technologies such as Node.js, PostgreSQL, Git, AWS, CI/CD. Hands-on experience with monitoring tools like Datadog and uptime monitoring solutions Proficiency in debugging APIs, SQL queries, and Perform log analysis Strong knowledge of ticketing systems such as Freshdesk , ClickUp , Exceptional language to handle AUS clients Location: Location: Remote (To work in Australia time zone 5AM-2PM IST) Compensation: Up to Rs.15–20 LPA Show more Show less

About The Role At TalentPop , we’re not your average CX agency—we’re one of the fastest-growing forces in the eCommerce space, proudly supporting over 600 leading brands like CorePower Yoga, Beyond Meat, and Jaxxon. We help our clients deliver world-class customer experiences by connecting them with top-tier customer service talent from across the globe. With 600%+ growth in just the last year, we’re continuing to expand—and we’re looking for driven, customer-obsessed individuals to join our team. As a Customer Service Agent at TalentPop, you’ll play a critical role in delivering solutions that make a lasting impact. If you're committed to helping others, love problem-solving, and want to grow your career in a supportive, remote-first environment, this is your chance to join a team that's changing the game in eCommerce customer service. What You'll Do Represent and embody your client’s brand voice through email, live chat, and/or phone support Respond to customer inquiries with empathy and solution-oriented thinking Work independently and manage time effectively in a remote setup Communicate proactively with clients, teammates, and managers via Slack and email Identify opportunities for CX improvements and share actionable feedback with clients Attend check-ins and team syncs to stay aligned and supported What Makes You a Great Fit You’re a team player who’s proactive, coachable, and ready to grow You bring a genuine passion for helping others and solving problems You’re highly dependable and thrive in fast-paced, remote environments You show up each day with curiosity, accountability, and ownership You’re open to feedback and dedicated to continuous improvement You go the extra mile to create exceptional experiences—for both clients and their customers What You Bring Required: Minimum 1 year of customer service experience Required: A reliable laptop or desktop (minimum i5 processor or equivalent, 8GB RAM) Required: Internet speed of at least 20 Mbps (LAN connection) and a backup internet source Excellent written and verbal communication skills Strong problem-solving and critical thinking abilities Familiarity with Shopify, Amazon, or BigCommerce is a plus Experience with platforms like Gorgias, Zendesk, Freshdesk, or Intercom is a bonus Comfortable using Zoom, Slack, and Google Workspace for daily communication Prior experience with phone, email, chat, or SMS support is highly valued Why TalentPop Annual performance-based salary increases Project-based bonuses Paid time off Health and dental coverage, or a health stipend depending on your location Fully remote work setup Opportunities for long-term growth within a rapidly scaling agency Ready to join one of the top customer experience teams in eCommerce? Apply now and let’s build something great together at TalentPop. Show more Show less

About Workato Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility. Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today's fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com. Why join us? Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles . We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care . That's why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you! Also, feel free to check out why: Business Insider named us an "enterprise startup to bet your career on" Forbes' Cloud 100 recognized us as one of the top 100 private cloud companies in the world Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America Quartz ranked us the #1 best company for remote workers Responsibilities We are looking for an experienced AI Solutions Engineer to join our AI Solutions team, with a strong background in engineering and web development. In this role, you will be responsible for delivering a truly exceptional customer experience, as well as educating and supporting our customers on the AgentX Support product. This is a hands-on, highly technical role—much broader than a typical "click-and-configure" position. You will be directly responsible for helping customers integrate Workato into their products, build flows, diagnose and report issues, and serve as the bridge between our customers and our product teams. Our work begins the moment a customer decides to use AgentX Support, and we stay with them every step of the way to ensure they get the most value from our product. In this role, you will also be responsible to: Design and implement AI-powered customer support automation solutions that reduce resolution times and improve customer satisfaction Develop intelligent ticket routing and classification systems to ensure customer issues reach the right agent faster Build conversational AI agents capable of handling common customer inquiries without human intervention Create analytics dashboards to measure and optimize the effectiveness of support automation solutions Continuously monitor and enhance system performance to ensure efficiency, reliability, and scalability Take ownership of customer communications and issues from initiation to resolution, delivering an outstanding customer experience Use strong communication skills to explain technically complex ideas to non-technical audiences Collaborate with the Support team to ensure an exceptional customer experience by making the product as easy to use, reliable, bug-free, and responsive as possible Troubleshoot and debug complex issues, understanding both our own codebase and the diverse technologies used by customers Create and deliver custom product demonstrations to support the Sales team and other internal stakeholders Enhance internal processes and promote teamwide knowledge sharing by contributing to the internal knowledge base Play a key role throughout the product development lifecycle, from ideation to implementation Support the Product Manager in crafting technical and design specifications for new features and improvements Requirements Please note: In this role, you will be supporting the EMEA/US business hours from 2 pm to 11 pm IST! Qualifications / Experience / Technical Skills B.Tech/B.E. or higher in Computer Science, Artificial Intelligence, Machine Learning, or a related technical field 5+ years of relevant experience in the design, development, and implementation of AI-driven solutions Proven experience in AI engineering, with a strong focus on agent-based systems Strong knowledge of JavaScript, DOM manipulation, and browser developer tools for front-end automation Experience working with WebSockets for implementing real-time communication in support interfaces Ability to develop custom web scraping solutions to extract structured data from various sources Solid understanding of anti-scraping techniques and experience with HTML parsing libraries 2–3 years of hands-on coding experience in Python and/or JavaScript Experience with customer support platforms such as Zendesk, Intercom, Freshdesk, or ServiceNow Demonstrated success implementing conversational AI for customer-facing applications Strong understanding of intent classification and entity extraction techniques for support queries Experience with support ticket analytics and automated response systems Familiarity with omnichannel support integration (chat, email, voice, social media) Understanding of key customer support metrics (CSAT, NPS, First Contact Resolution) and strategies to optimize them through automation Soft Skills / Personal Characteristics Strong collaboration skills, ability to adapt to a dynamic start-up environment, with a passion for making an impact Strong critical thinking, analytical skills, with an entrepreneurial and proactive mindset Ability to effectively prioritize tasks and manage time, even under high-pressure situations Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience Fast learner who can independently conduct extensive research, and synthesize ideas, information and options quickly Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge To stand out in the hiring process, please take the time to respond to the Job Application Questions below with concise yet informative answers. All submissions are personally reviewed by the Hiring Team, not evaluated by AI. Show more Show less

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: English(International) - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Call Centre Experience: ? 2-3 years of customer support experience via phone, email, and chat ? Experience working with direct consumers, in B2C environment; B2B is a distinct advantage ? Strong communication skills with a proactive and positive approach to tasks ? High attention to details and follow through ? An effective team player who is able to also work independently ? Proven ability to deal with problems and solve them effectively ? Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience ? Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) ? Online advertising experience is a huge plus and preferred Job Summary: As a Chat Support Agent, you will be responsible for providing high-quality, real-time customer service via chat. You will address customer queries, resolve issues, and provide necessary information to ensure customer satisfaction. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and the capability to handle multiple chat conversations efficiently. What are we looking for? Key Responsibilities: 1. Customer Interaction: o Provide support to customers via live chat on various platforms. o Respond to customer inquiries in a professional and timely manner. o Assist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns. 2. Issue Resolution: o Identify and resolve customer issues and complaints effectively. o Escalate unresolved issues to higher-level support teams when necessary. o Maintain a calm, positive, and helpful attitude with all customer interactions. 3. Product and Service Knowledge: o Stay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information. o Provide clear and concise explanations to customers regarding products, services, or policies. 4. Chat Handling: o Manage multiple customer chats simultaneously while maintaining a high level of customer service. o Ensure that chat responses are efficient, clear, and accurate. o Meet performance metrics for response time, resolution time, and customer satisfaction. 5. Documentation: o Document customer interactions accurately in the system. o Log all inquiries, complaints, and solutions provided for future referenc Maintain detailed records of customer issues and feedback for quality and training purposes. 6. Collaboration: o Work closely with other team members and departments to ensure seamless service delivery. o Share feedback, best practices, and insights with the team leader to improve overall team performance. 7. Quality Assurance: o Maintain high levels of professionalism and ensure that all interactions align with company standards and policies. o Participate in regular training sessions to improve skills and knowledge. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Skills and Qualifications: Skills required Communication Skills Criteria: Written communication proficiency Filter Parameters: Grammar and clarity in writing: Candidates will undergo a written test to assess their ability to respond to mock customer queries. Tone and empathy: The ability to deliver customer-friendly, empathetic responses Technical Knowledge (Preferred- not mandatory) Criteria: Understanding of online payment systems and CRM tools Filter Parameters: Familiarity with payment systems: Basic knowledge of payment gateways, billing processes, and common financial queries. CRM and chat support software: Proficiency in customer management tools (e.g., Zendesk, Freshdesk). Strong Critical thinking and Problem-Solving Ability Criteria: Ability to handle complex customer queries Filter Parameters: Problem-solving test: Candidates will be given hypothetical chat scenarios involving complex payment inquiries. Handling escalations: Experience in resolving escalated or sensitive issues. Performance Under demanding situations Criteria: Ability to manage multiple chats/ difficult calls and meet KPIs Filter Parameters: Simultaneous chat handling: Experience managing multiple chats in a high-volume environment. KPI performance: Past performance metrics (response time, resolution rate, customer satisfaction scores). Customer-Centric Mindset Criteria: Empathy and focus on customer satisfaction Filter Parameters: Test scenario: How well the candidate prioritizes customer experience in their chat test responses 6 Adaptability and Learning Criteria: Willingness to learn and adapt Any Graduation Show more Show less

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: English(International) - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Call Centre Experience: ? 2-3 years of customer support experience via phone, email, and chat ? Experience working with direct consumers, in B2C environment; B2B is a distinct advantage ? Strong communication skills with a proactive and positive approach to tasks ? High attention to details and follow through ? An effective team player who is able to also work independently ? Proven ability to deal with problems and solve them effectively ? Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience ? Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) ? Online advertising experience is a huge plus and preferred Job Summary: As a Chat Support Agent, you will be responsible for providing high-quality, real-time customer service via chat. You will address customer queries, resolve issues, and provide necessary information to ensure customer satisfaction. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and the capability to handle multiple chat conversations efficiently. What are we looking for? Key Responsibilities: 1. Customer Interaction: o Provide support to customers via live chat on various platforms. o Respond to customer inquiries in a professional and timely manner. o Assist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns. 2. Issue Resolution: o Identify and resolve customer issues and complaints effectively. o Escalate unresolved issues to higher-level support teams when necessary. o Maintain a calm, positive, and helpful attitude with all customer interactions. 3. Product and Service Knowledge: o Stay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information. o Provide clear and concise explanations to customers regarding products, services, or policies. 4. Chat Handling: o Manage multiple customer chats simultaneously while maintaining a high level of customer service. o Ensure that chat responses are efficient, clear, and accurate. o Meet performance metrics for response time, resolution time, and customer satisfaction. 5. Documentation: o Document customer interactions accurately in the system. o Log all inquiries, complaints, and solutions provided for future referenc Maintain detailed records of customer issues and feedback for quality and training purposes. 6. Collaboration: o Work closely with other team members and departments to ensure seamless service delivery. o Share feedback, best practices, and insights with the team leader to improve overall team performance. 7. Quality Assurance: o Maintain high levels of professionalism and ensure that all interactions align with company standards and policies. o Participate in regular training sessions to improve skills and knowledge. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Skills and Qualifications: Skills required Communication Skills Criteria: Written communication proficiency Filter Parameters: Grammar and clarity in writing: Candidates will undergo a written test to assess their ability to respond to mock customer queries. Tone and empathy: The ability to deliver customer-friendly, empathetic responses Technical Knowledge (Preferred- not mandatory) Criteria: Understanding of online payment systems and CRM tools Filter Parameters: Familiarity with payment systems: Basic knowledge of payment gateways, billing processes, and common financial queries. CRM and chat support software: Proficiency in customer management tools (e.g., Zendesk, Freshdesk). Strong Critical thinking and Problem-Solving Ability Criteria: Ability to handle complex customer queries Filter Parameters: Problem-solving test: Candidates will be given hypothetical chat scenarios involving complex payment inquiries. Handling escalations: Experience in resolving escalated or sensitive issues. Performance Under demanding situations Criteria: Ability to manage multiple chats/ difficult calls and meet KPIs Filter Parameters: Simultaneous chat handling: Experience managing multiple chats in a high-volume environment. KPI performance: Past performance metrics (response time, resolution rate, customer satisfaction scores). Customer-Centric Mindset Criteria: Empathy and focus on customer satisfaction Filter Parameters: Test scenario: How well the candidate prioritizes customer experience in their chat test responses 6 Adaptability and Learning Criteria: Willingness to learn and adapt Any Graduation Show more Show less

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: English(International) - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Call Centre Experience: ? 2-3 years of customer support experience via phone, email, and chat ? Experience working with direct consumers, in B2C environment; B2B is a distinct advantage ? Strong communication skills with a proactive and positive approach to tasks ? High attention to details and follow through ? An effective team player who is able to also work independently ? Proven ability to deal with problems and solve them effectively ? Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience ? Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) ? Online advertising experience is a huge plus and preferred Job Summary: As a Chat Support Agent, you will be responsible for providing high-quality, real-time customer service via chat. You will address customer queries, resolve issues, and provide necessary information to ensure customer satisfaction. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and the capability to handle multiple chat conversations efficiently. What are we looking for? Key Responsibilities: 1. Customer Interaction: o Provide support to customers via live chat on various platforms. o Respond to customer inquiries in a professional and timely manner. o Assist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns. 2. Issue Resolution: o Identify and resolve customer issues and complaints effectively. o Escalate unresolved issues to higher-level support teams when necessary. o Maintain a calm, positive, and helpful attitude with all customer interactions. 3. Product and Service Knowledge: o Stay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information. o Provide clear and concise explanations to customers regarding products, services, or policies. 4. Chat Handling: o Manage multiple customer chats simultaneously while maintaining a high level of customer service. o Ensure that chat responses are efficient, clear, and accurate. o Meet performance metrics for response time, resolution time, and customer satisfaction. 5. Documentation: o Document customer interactions accurately in the system. o Log all inquiries, complaints, and solutions provided for future referenc Maintain detailed records of customer issues and feedback for quality and training purposes. 6. Collaboration: o Work closely with other team members and departments to ensure seamless service delivery. o Share feedback, best practices, and insights with the team leader to improve overall team performance. 7. Quality Assurance: o Maintain high levels of professionalism and ensure that all interactions align with company standards and policies. o Participate in regular training sessions to improve skills and knowledge. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Skills and Qualifications: Skills required Communication Skills Criteria: Written communication proficiency Filter Parameters: Grammar and clarity in writing: Candidates will undergo a written test to assess their ability to respond to mock customer queries. Tone and empathy: The ability to deliver customer-friendly, empathetic responses Technical Knowledge (Preferred- not mandatory) Criteria: Understanding of online payment systems and CRM tools Filter Parameters: Familiarity with payment systems: Basic knowledge of payment gateways, billing processes, and common financial queries. CRM and chat support software: Proficiency in customer management tools (e.g., Zendesk, Freshdesk). Strong Critical thinking and Problem-Solving Ability Criteria: Ability to handle complex customer queries Filter Parameters: Problem-solving test: Candidates will be given hypothetical chat scenarios involving complex payment inquiries. Handling escalations: Experience in resolving escalated or sensitive issues. Performance Under demanding situations Criteria: Ability to manage multiple chats/ difficult calls and meet KPIs Filter Parameters: Simultaneous chat handling: Experience managing multiple chats in a high-volume environment. KPI performance: Past performance metrics (response time, resolution rate, customer satisfaction scores). Customer-Centric Mindset Criteria: Empathy and focus on customer satisfaction Filter Parameters: Test scenario: How well the candidate prioritizes customer experience in their chat test responses 6 Adaptability and Learning Criteria: Willingness to learn and adapt Any Graduation Show more Show less

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Call Centre Experience: ? 2-3 years of customer support experience via phone, email, and chat ? Experience working with direct consumers, in B2C environment; B2B is a distinct advantage ? Strong communication skills with a proactive and positive approach to tasks ? High attention to details and follow through ? An effective team player who is able to also work independently ? Proven ability to deal with problems and solve them effectively ? Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience ? Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) ? Online advertising experience is a huge plus and preferred Job Summary: As a voice Support Agent, you will be responsible for providing high-quality, real-time customer service via voice. You will address customer queries, resolve issues, and provide necessary information to ensure customer satisfaction. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and the capability to handle conversations efficiently. What are we looking for? Key Responsibilities: 1. Customer Interaction: o Provide support to customers via live chat on various platforms. o Respond to customer inquiries in a professional and timely manner. o Assist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns. 2. Issue Resolution: o Identify and resolve customer issues and complaints effectively. o Escalate unresolved issues to higher-level support teams when necessary. o Maintain a calm, positive, and helpful attitude with all customer interactions. 3. Product and Service Knowledge: o Stay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information. o Provide clear and concise explanations to customers regarding products, services, or policies. 4. Chat Handling: o Manage multiple customer chats simultaneously while maintaining a high level of customer service. o Ensure that chat responses are efficient, clear, and accurate. o Meet performance metrics for response time, resolution time, and customer satisfaction. 5. Documentation: o Document customer interactions accurately in the system. o Log all inquiries, complaints, and solutions provided for future referenc Maintain detailed records of customer issues and feedback for quality and training purposes. 6. Collaboration: o Work closely with other team members and departments to ensure seamless service delivery. o Share feedback, best practices, and insights with the team leader to improve overall team performance. 7. Quality Assurance: o Maintain high levels of professionalism and ensure that all interactions align with company standards and policies. o Participate in regular training sessions to improve skills and knowledge. ________________________________________ Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Skills and Qualifications: Skills required Communication Skills Criteria: Written communication proficiency Filter Parameters: Grammar and clarity in writing: Candidates will undergo a written test to assess their ability to respond to mock customer queries. Tone and empathy: The ability to deliver customer-friendly, empathetic responses Technical Knowledge (Preferred- not mandatory) Criteria: Understanding of online payment systems and CRM tools Filter Parameters: Familiarity with payment systems: Basic knowledge of payment gateways, billing processes, and common financial queries. CRM and chat support software: Proficiency in customer management tools (e.g., Zendesk, Freshdesk). Strong Critical thinking and Problem-Solving Ability Criteria: Ability to handle complex customer queries Filter Parameters: Problem-solving test: Candidates will be given hypothetical chat scenarios involving complex payment inquiries. Handling escalations: Experience in resolving escalated or sensitive issues. Performance Under demanding situations Criteria: Ability to manage multiple chats/ difficult calls and meet KPIs Filter Parameters: Simultaneous chat handling: Experience managing multiple chats in a high-volume environment. KPI performance: Past performance metrics (response time, resolution rate, customer satisfaction scores). Customer-Centric Mindset Criteria: Empathy and focus on customer satisfaction Filter Parameters: Test scenario: How well the candidate prioritizes customer experience in their chat test responses 6 Adaptability and Learning Criteria: Willingness to learn and adapt Any Graduation Show more Show less