1319 Freshdesk Jobs - Page 10

RESPONSIBILITIES: To escalate the queries of the customer via Chat/Email and Voice Resolve the customer issue for international customers. To provide the best resolution to the customers. Maintain the better relationship with the customers. Meet the customers requirements and provide them satisfaction with the best resolution of their queries. Qualification: 12th and Above Good communication skill (Verbal & Written) Computer Knowledge Flexible (24/7) environment

RESPONSIBILITIES: 12th Pass/Diploma/Graduate with excellent written English skills and basic computer knowledge Provide real-time support to international customers via live chat, resolve queries, and ensure customer satisfaction A Customer Support Executive is responsible for providing timely and effective assistance to customers. The role involves addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. This includes responding to questions, troubleshooting problems, and documenting customer interactions. The executive must have a strong understanding of the company's products or services to provide accurate information and comprehensive support....

RESPONSIBILITIES: 12th Pass/Diploma/Graduate with excellent written English skills and basic computer knowledge Provide real-time support to international customers via live chat, resolve queries, and ensure customer satisfaction A Customer Support Executive is responsible for providing timely and effective assistance to customers. The role involves addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. This includes responding to questions, troubleshooting problems, and documenting customer interactions. The executive must have a strong understanding of the company's products or services to provide accurate information and comprehensive support....

RESPONSIBILITIES: 12th Pass/Diploma/Graduate with excellent written English skills and basic computer knowledge Provide real-time support to international customers via live chat, resolve queries, and ensure customer satisfaction Compensation for freshers: ?2,54,640 LPA + ?70,360 VSA; Experience: ?3,20,000 LPA + ?79,000 VSA

Role : Backend Developer Experience : 2-5 Years Location: Pune Education: BE/B-tech in computers/ IT Key Responsibilities : 1. Participate in the entire application lifecycle, focusing on coding and debugging 2. Write clean code to develop functional application 3. Troubleshoot and debug applications 4. Perform tests to optimize performance 5. Manage cutting-edge technologies to improve legacy applications 6. Collaborate with Front-end developers to integrate user-facing elements with server side logic 7. Gather and address technical and design requirements 8. Provide training and support to internal teams 9. Build reusable code and libraries for future use 10. Liaise with developers, design...

As a Technical Support Analyst at IBSFINtech, you will be part of a dynamic team in India's fastest growing FinTech company. We are looking for individuals with a passion for the FinTech industry and a track record of successfully delivering projects on time. In this role, you will play a crucial part in resolving medium to high complexity issues reported by our esteemed customers, utilizing your expertise in application design and configuration. Your responsibilities will include working closely with customers to understand their issues and documenting them accurately in the ticketing system. Drawing on your knowledge of application design and functionality, you will effectively solve custo...

Job Title: Senior Manager Operations Location: Mangalore Department: Operations Employment Type: Full-Time About Us: unifyCX (www.unifycx.com) is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centres, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele. At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) ...

Key Responsibilities: Respond to customer inquiries via phone, email, and chat with empathy and professionalism. Actively listen to customer needs and identify opportunities to provide tailored solutions and support. Take the initiative to identify and resolve customer issues before they escalate. Collaborate with team members to improve service processes and share insights. Provide feedback and suggestions to enhance the customer experience. Maintain accurate records of customer interactions, sales activities, and follow-ups. Contribute to a positive team environment by being open to feedback and supporting colleagues. Qualifications: Bachelors in any stream with 1-3 years of experience in ...

About The Role Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to per...

About the Role We are seeking a dedicated and customer-focused Customer Support Associate to join our team. This role is critical in ensuring that every customer interaction reflects our commitment to service excellence. The ideal candidate will be proactive, empathetic, and capable of delivering prompt and effective solutions while maintaining a high level of professionalism. Key Responsibilities Act as the first point of contact for customer inquiries through phone, email, chat, and other communication channels. Provide accurate information regarding products, services, policies, and processes. Investigate and resolve customer concerns with efficiency and empathy. Maintain detailed and acc...

Job Summary: We are seeking a proactive and experienced Customer Support - Team Leader to guide, mentor, and support our customer success team. The ideal candidate will be responsible for driving customer satisfaction, improving team performance, and ensuring the team follows best-in-class support practices. You’ll play a pivotal role in creating SOPs, improving KPIs, and maintaining a high standard of service excellence. How you will make an impact: Team Leadership & Supervision : Lead, motivate, and mentor the Customer Support and Operations team to ensure seamless service delivery and consistent operational execution. Customer Experience Management : Drive superior customer service by ens...

Assistant Manager – Training & Quality Key Responsibilities Responsible for managing the Training and Quality vertical for the Delivery Executive (DE) support function within the contact center. The role focuses on improving the support experience through structured training programs, robust quality frameworks, and capability-building initiatives. The two objectives of this role are to: Drive consistent performance and learning outcomes. Enhance the delivery partner experience through quality assurance and training interventions. Job Duties Training Own end-to-end training life cycle – onboarding, nesting, floor refreshers. Prepare training calendars, track attendance, measure effectiveness ...

Job Title: Customer Support Executive - Online Fabric Store Location: Surat Job Type: Full-time Industry: E-commerce / Textile & Fabric Experience: 1-3 years preferred (Freshers may apply) Job Summary We're looking for a proactive, persuasive, and customer-focused Customer Support Executive to join our growing online fabric store. Your role will go beyond resolving queries—you'll play a key part in converting inquiries into sales, guiding customers through their shopping journey, and ensuring they have a smooth and satisfying experience. If you're passionate about customer service and have a knack for convincing and selling, this role is for you! Key Responsibilities Respond to customer quer...

Job Description: Technical Support Executive – EdTech Company Position: Technical Support Executive Department: Customer Success / Technology Support Location: Noida Employment Type: Full-time About Us We are an innovative EdTech company dedicated to transforming learning experiences through technology-driven solutions. Our platforms empower students, educators, and institutions by providing seamless access to interactive tools and resources. Role Overview As a Technical Support Executive , you will be the first point of contact for customers (students, parents, and educators), assisting them with technical queries, troubleshooting issues, and ensuring smooth usage of our learning platforms....

Responsibilities: ● Lead a 20+ member team managing implementations across the US, UK, and AUS regions. ● Oversee the full lifecycle of Aeka implementation projects, including planning, resource allocation, execution, and post “Go live” support ● Manage and monitor end-to-end image migration efforts from legacy imaging platforms to Aeka, ensuring accuracy and minimal downtime. ● Build and refine processes for smoother onboarding, faster image conversions, better sensor monitoring, and increased adoption of the imaging platform. ● Coordinate cross-functionally with Product, Engineering, and Customer Success to ensure operational alignment, product feature development, and client satisfaction....

Lead with Impact as Our Next Customer Service Team Lead Do you thrive in guiding teams toward success? At TalentPop, we’re looking for a Customer Service Team Lead who can motivate, mentor, and elevate our customer support teams to deliver exceptional service for e-commerce brands. If you’re a results-driven leader who knows how to balance people management with operational excellence, this role is for you. What You’ll Bring To The Table Minimum 3 years of leadership experience in a customer service environment. Proven background in e-commerce customer service (Shopify, BigCommerce, or Amazon experience a plus). Strong command of English, both written and spoken. Familiarity with support too...

🚀 We’re Hiring: Process Trainer – Chat Support (US, UK & Australia) Location: Kausani (Uttarakhand) | Full-time We are looking for an experienced Process Trainer to prepare our rural BPO employees for international chat support roles across US, UK, and Australia. What you’ll do: ✔Train new hires on process knowledge, tools, compliance and chat etiquette. ✔ Coach agents on written English, grammar, tone, and cultural nuances for US, UK, and AU customers. ✔ Conduct mock chats, simulations, and roleplays to prepare agents for real-world scenarios. ✔Deliver refresher sessions based on QA feedback and support employees with on-floor coaching . ✔Collaborate with Team Leaders, QAs, and Operations M...

About Alyke Alyke is a fast-growing product-based startup redefining how people make friends. Our social media platform is designed to make it simple, fun, and meaningful to connect and build real, lasting friendships. We’re building a passionate team to create a product that touches millions of lives. Role Overview We are seeking a Customer Support Representative to be the friendly voice and helping hand for our users. You will be responsible for addressing user inquiries, resolving issues, and ensuring a seamless experience with our platform. Your role will be critical in maintaining user trust, driving satisfaction, and gathering feedback to improve the product. Key Responsibilities Respo...

Company Description Launched in 2007 by Aloke Bajpai & Rajnish Kumar, ixigo is a technology company focused on empowering Indian travelers to plan, book and manage their trips across rail, air, buses and hotels. ixigo assists travelers in making smarter travel decisions by leveraging artificial intelligence, machine learning and data science-led innovations on ixigo’s OTA platforms, including websites and mobile applications. ConfirmTkt and AbhiBus became a part of ixigo in 2021. ixigo is headquartered in Gurugram with offices in Bangalore (ConfirmTkt) and Hyderabad (AbhiBus). The ixigo, ConfirmTkt and AbhiBus apps allow travellers to book train tickets, flight tickets, bus tickets, hotels, ...

Job Summary We are seeking a Customer Service Manager to lead our support team and ensure exceptional service delivery across all customer touchpoints. The role involves managing day-to-day operations, improving service processes, mentoring team members, and building a customer-centric culture that drives satisfaction, loyalty, and retention. Lead, train, and mentor a team of customer service representatives to deliver outstanding support. Develop and implement customer service policies, standards, and procedures. Monitor service performance (SLAs, response times, resolution rates, CSAT, NPS) and implement improvements. Handle escalated customer issues with empathy, professionalism, and time...

Responsibilities About the Team As part of our growing Customer Support team, you will be responsible for handling user feedback and safety inquiries, managing various user issues, recommending solutions and guiding users through features and functionalities, and providing top-quality user experience. This is an exciting opportunity to join a global operation, a rapidly expanding international team, and provide a world class support service for our users. Responsibilities - Deliver exceptional experience to users and help resolve issues that are escalated via different channels, including safety inquiries. - Respond to escalated user inquiries with high quality, accuracy and speed and collab...

Full-time Company Description Launched in 2007 by Aloke Bajpai & Rajnish Kumar, ixigo is a technology company focused on empowering Indian travelers to plan, book and manage their trips across rail, air, buses and hotels. ixigo assists travelers in making smarter travel decisions by leveraging artificial intelligence, machine learning and data science-led innovations on ixigos OTA platforms, including websites and mobile applications. ConfirmTkt and AbhiBus became a part of ixigo in 2021. ixigo is headquartered in Gurugram with offices in Bangalore (ConfirmTkt) and Hyderabad (AbhiBus). The ixigo, ConfirmTkt and AbhiBus apps allow travellers to book train tickets, flight tickets, bus tickets,...

Company Overview Outsourced is a leading ISO certified global offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals. Position Title: Fullstack Developer Work Arrangem...

Job description Job Description: Our Customer Experience Executive play a crucial part in the mission to deliver timely, accurate and professional customer service to all our customers. In a fun and fast-paced environment, this position requires Call, Email and Chat communication with customers. What will you be doing 1.Provide help and advice to customers using DrinkPrime's protocols or services; 2. Communicate courteously with customers; 3. Handle customer complaints/inquiries or requests; 4. Keep accurate records of discussions or correspondence with customers; 5. Work across different teams (Sales, operations, delivery, finance, etc) for effective and fast issue resolution; 6. Finding wa...

We are looking for an enthusiastic and customer-focused Chat Support Agent to join our Customer Success team. The ideal candidate will be passionate about delivering prompt, accurate, and empathetic support through our digital channels. Experience with Freshchat or similar chat platforms is an advantage, but a strong commitment to providing exceptional service is essential. Key Responsibilities Respond to customer queries via live chat in a timely, professional, and friendly manner. Understand customer needs and provide accurate solutions or guidance. Maintain high standards of communication, empathy, and service quality. Escalate complex issues to the Team Lead or relevant teams when requir...