737 Freshdesk Jobs - Page 9

Job Title: Customer Service Executive Location: Koregaon Park, Pune Company: Palmonas Job Description: We are hiring a Customer Service Executive to manage customer interactions across our D2C channels. The ideal candidate must have prior experience working with a D2C (Direct-to-Consumer) brand. Applications without D2C experience will not be considered. Key Responsibilities: Respond to customer queries via email, chat, calls, and social media Handle order tracking, return/exchange, refund, and complaint resolutions Coordinate with internal teams (warehouse, logistics, product) to resolve customer issues Ensure timely follow-ups and maintain high customer satisfaction levels Log all customer interactions in the CRM system and ensure accuracy Monitor and escalate recurring issues for process improvements Requirements: Mandatory experience with a D2C brand (minimum 2 year) Excellent written and verbal communication skills Strong understanding of customer support tools (Freshdesk, Zendesk, etc.) Problem-solving attitude and ability to work under pressure Familiarity with platforms like Shopify, WooCommerce, etc. is a plus

Supervise day-to-day operations of the US customer support team. Ensure timely and effective resolution of customer inquiries via email, chat, and phone. Act as the point of escalation for critical or complex customer issues. Monitor team performance through KPIs and service metrics (AHT, CSAT, FCR, etc.). Coordinate with cross-functional teams (product, tech, QA, sales) to resolve customer queries and enhance satisfaction. Conduct regular team training, quality audits, and performance reviews. Ensure documentation, SOPs, and helpdesk resources are up to date. Provide daily/weekly/monthly reports on team performance and customer feedback. Collaborate with US-based stakeholders and internal leadership for strategic initiatives. Required Skills & Qualifications: Bachelors degree in any discipline (preferred: Business Administration, IT, or related field). 46 years of total experience, with at least 12 years in a supervisory/lead role in international (US) customer support. Excellent written and verbal English communication skills. Strong problem-solving ability and customer-first mindset. Hands-on experience with CRM/helpdesk tools (e.g., Zendesk, Freshdesk, Jira, Salesforce). Ability to manage and mentor a team effectively. Comfortable working night shifts aligned with US time zones. Nice to Have: Experience in FinTech, SaaS, or enterprise software domain. Knowledge of escalation management, SLAs, and workflow automation. Exposure to tools like Confluence, Google Suite, MS Office.

Support Operations Analyst About Chargebee: Chargebee is a subscription billing and revenue management platform powering some of the fastest-growing brands around the world today, including Calendly, Hopin, Pret-a-Manger, Freshworks, Okta, Study.com and others. Thousands of SaaS and subscription-first businesses process over billions of dollars in revenue every year through the Chargebee platform. Headquartered in San Francisco, USA, our 500+ team members work remotely throughout the world, including India, the Netherlands, Paris, Spain, Australia, and the USA. Chargebee has raised over $230 million in capital and is funded by Accel, Tiger Global, Insight Partners, Steadview Capital, and Sapphire Ventures. And we’re on a mission to push the boundaries of subscription revenue operations. Not just ours, but every customer and prospective business on a recurring revenue model. Our Engineering team builds high-quality and innovative software to enable our customers to grow their revenues powered by the state-of-the-art subscription management platform. Role Overview: We are looking for a Support Operations Analyst to streamline and scale our product support function in a fast-paced SaaS environment. This role is ideal for someone who thrives on building processes, leveraging data for operational insights, and driving efficiency through tool and workflow optimization. As a key member of the Product Support team, you will manage support operations, collaborate with cross-functional stakeholders, ensure data integrity for decision-making, and drive automation initiatives. You'll also play a critical role in tool evaluation and procurement alignment to support business needs while optimizing cost and usage. What You'll Do: Product Support – Operations Management Define, document, and enhance support operations processes. Maintain up-to-date Statements of Work (SOWs) and Rules of Engagement (ROEs) with partner teams. Prepare and manage operational reports - Weekly, Monthly, and QBR (Quarterly Business Review). Provide insights from support tickets to drive continuous improvement. Act as a business analyst—scoping data-driven initiatives and partnering with internal teams for execution. Assist with capacity planning and resource allocation for the support team. Administer support tools and manage associated workflows to ensure optimal performance. Identify and lead automation opportunities to improve efficiency and reduce manual efforts. Partner with cross-functional stakeholders to gather and translate data needs into actionable plans. Tools & Procurement Management Monitor and analyze tool usage to ensure value and performance. Evaluate and process new tool requests based on alignment with the existing tech stack. Engage with the procurement team & vendors on the RFP process Collaborate with procurement teams to assess needs and execute purchases efficiently. Explore opportunities for cost optimization through automation or tool consolidation. What You Bring: Qualifications: 2+ years of experience in SaaS, cloud - working in a technical support function. Intense multitasking and organizational skills. Effective communicator with cross-functional collaboration experience. Analytical thinker with a keen eye for patterns, trends, and actionable insights. High attention to detail and data accuracy. Technical Skills: Proficiency in MS Office (excel & powerpoint) & Google suites (sheets, docs & slides) Working knowledge of SQL for data querying. Experience in Tableau for data visualization and analysis. Nice to Have: Familiarity with tools like Freshdesk and JIRA (admin/workflow management). Exposure to automation platforms like Zapier, Workato, or Mulesoft. Prior experience building Tableau dashboards Knowledge of Python Join Us If you thrive in a dynamic startup environment and are excited about delivering high-impact technical programs that shape the future of our platform and product offerings, we invite you to join Chargebee. This role offers the opportunity to work on cutting-edge initiatives, build customer-centric solutions, and contribute to the growth of a world-class SaaS organization. What makes us who we are: We are Globally Local: With a diverse team across four continents, and customers in over 60 countries, you get to work closely with a global perspective right from your own neighborhood. We value Curiosity: We believe the next great idea might just be around the corner. Perhaps it’s that random thought you had ten minutes ago. We believe in creating an ecosystem that fosters a desire to seek out hard questions, figure out answers to them, and foster a continuous learning environment. Customer! Customer! Customer!: Everything we do is driven towards enabling our customers’ growth. This means no matter what you do, you will always be adding real value to a real business problem. It’s a lot of responsibility, but also a lot of fun. If you resonate with Chargebee, have a monstrous appetite for curiosity, and an insatiable urge to learn and build new things, we’re waiting for you! We value people from all backgrounds and are dedicated to hiring and employing a diverse and inclusive workplace. Come be a part of the Chargebee tribe!

Job Overview As a Customer Support Representative at Logistifie, you’ll be the first point of contact for our global clients. Your role is critical in ensuring a smooth customer experience by resolving queries, guiding users, and collaborating with our tech and onboarding teams. Key Responsibilities Respond to customer queries via email, chat, and phone Provide product guidance and troubleshooting support on Logistifie’s platform Assist clients with account setup, onboarding, and usage best practices Log, track, and manage support tickets in our helpdesk system Collaborate with product and tech teams to escalate and resolve issues Maintain detailed knowledge of the platform and industry use cases Ensure timely follow-up and maintain customer satisfaction Requirements 1–3 years of experience in a SaaS customer support or tech support role Strong communication skills in English (written & verbal) Ability to understand and explain software features clearly Problem-solving mindset and attention to detail Experience with tools like Zoho desk, Intercom, or Freshdesk preferred Comfortable working across time zones and handling international clients Tech-savvy with an interest in transportation or logistics technology Nice to Have Background in transportation, logistics, or dispatch software Familiarity with CRM systems and ticketing tools What We Offer Competitive salary and performance bonuses Fast-paced, global work culture Growth opportunities within product or customer success teams Training and support to master our software

We are looking for a proactive and empathetic Customer Success Executive to join our dynamic team. You will play a key role in ensuring students succeed in their MBA preparation journey using our products and services. As the main point of contact for learners, you will provide ongoing support, mentorship, and guidance, while also acting as a bridge between the student and product teams. Guide and mentor students through their MBA preparation journey. Ensure effective use of CATKing’s Learning Portals, Products and Mocks Address student queries wrt the technical issues if any and provide timely support. Monitor and improve student satisfaction and Live Classes attendance. Act as a communication bridge between the other teams and Students Share feedback and suggest improvements to enhance the student experience. Facilitate the smooth usage of the CATKing Platforms to the students through communication , Feedback calls and mentorship sessions as required Take students feedback, reviews and results updates on completion of the course Key Skills & Qualifications: Female with good communication skillsMinimum qualification-Graduation done (Preferred Engineers) Previous experience in customer facing roles or customer support roles Excellent English communication and interpersonal skills Strong problem-solving abilities and attention to detail Ability to manage multiple client accounts and prioritize tasks effectively. Familiarity with CRM tools , Ticketing platforms like freshdesk, zendesk etc A customer-first mindset with a genuine desire to help others succeed.

Job Title: IT Support Engineer Company: Cosmic IT Services Location: Bengaluru, Karnataka Job Type: Full-Time Experience Level: Senior-Level About Us: At Cosmic IT Services , we believe in delivering cutting-edge IT solutions with stellar support. We're a growing technology company offering managed IT services, cloud solutions, cybersecurity, and end-user support to a diverse clientele. Join our mission to make technology work smarter for businesses across the globe. Job Description: We are seeking a proactive and customer-focused IT Support Engineer to join our dynamic team. You will be responsible for providing technical support to internal teams and clients, resolving IT issues, maintaining systems, and ensuring smooth day-to-day IT operations. Key Responsibilities: Respond to and resolve hardware, software, and network-related issues. Provide Tier 1 & 2 support via phone, email, remote tools, and onsite visits. Install, configure, and maintain computer systems and applications. Troubleshoot issues related to Windows, macOS, Office 365, printers, and mobile devices. Monitor system performance and maintain IT documentation. Collaborate with senior engineers on complex problems and projects. Educate users on IT best practices, cybersecurity, and tools. Maintain and manage Active Directory, user accounts, and access rights. Support cloud-based environments (Microsoft Azure, Google Workspace, etc.). Required Skills & Qualifications: Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience). 1–3 years of experience in IT support or helpdesk role. Strong knowledge of Windows OS, Office 365, networking fundamentals, and remote desktop tools. Familiarity with ticketing systems (e.g., Zendesk, Freshdesk, or similar). Excellent troubleshooting, communication, and customer service skills. Ability to work independently and in a team environment. Relevant certifications (e.g., CompTIA A+, Microsoft, ITIL) are a plus. Why Join Cosmic IT Services? Supportive and growth-focused work environment Exposure to a wide range of IT systems and industries Opportunities for training, certification, and career advancement Flexible working arrangements (remote/hybrid options) A culture that values innovation, collaboration, and excellence How to Apply: Ready to launch your IT career to the next level? Apply now through Indeed. Job Type: Full-time Pay: ₹28,934.16 - ₹44,350.61 per month Ability to commute/relocate: Mahalakshmipuram Layout, Bengaluru, Karnataka: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred) Education: Bachelor's (Preferred) Work Location: In person

Roles and Responsibilities: Certifications ACP-620/ACP-420/ACP-610/ACP-600/ACP-300/ACP-400/ACP-500 Candidates with any two certifications preferred. We are looking for an Atlassian Administrator to join the Development operations team! As amember of the Development operations team, you will play a critical role in managingand developing the Atlassian ecosystem. You will collaborate with a wide range of business stakeholders to create solutions within theAtlassian toolset and be the strategic end-to-end owner of all Atlassian services. Atlassianapplications that we use includes Jira DC, Jira Cloud, Confluence and Jira Service management. Skills: Candidates with experience in migrating Jira and Confluence from Server/DC to cloud are preferred. Administration of Atlassian Jira Data Centre [including Jira Service Management(JSM)]and Atlassian Confluence. Experience in creating Jira projects, Issue type, Issue type schemes, screens, screenschemes, Issue type screen schemes, workflows, issue type workflow schemes, fieldconfiguration schemes, permission schemes, Notification schemes, Priorities, addingusers to roles. Customisation of Issue security Schemes for different projects for different levels. Custom fields creation and adding the context to the projects for reflecting the fields forrespective issue types or screens. How you will add new context to new custom fields orexisting custom fields. Perform the duties of JIRA maintenance, administration, upgrades, migrations andenhancements. Support the development, production, and disaster recoveryenvironments. Provide day to day admin support including performance tuning, verifying backups, andre-indexing applications. Ability to meet with business leads to gather requirements and deploy new projects onJira and JSM. Perform periodic data refreshes against the development environments. Support and troubleshoot integrations between Jira and development tools such as Git,BitBucket, Salesforce, Freshdesk, Bamboo and Gitlab etc. Ensure Atlassian platforms are highly secure by implementing best-practice hardeningstandards. Design custom JIRA workflow(Advanced workflows) for different issue types to assist inautomation of build and continuous integration workflow. Manage the changes to workflows and fields, JQL scripting and reporting. ImplementAtlassian tooling to support portfolio management (Roadmaps) Investigate, diagnose, & remediate Jira & Confluence performance & stability issues. Develop metrics, dashboards, and advanced filters in Jira to provide end users andbusiness leadership with meaningful operational / performance metrics andstatus reports. Strong understanding for Atlassian products, plug-ins, and roadmap features forfuture enhancements to support business objectives. Strong Atlassian cloud configuration experience, including workflows, fields,screens, permissions, and notifications. Knowledge of Jira REST API or other RESTbased web services. Knowledge of third-party customisation add-ons (JEMH, Time to SLA, ScriptRunner,Automation for JIRA, JMWE, Portfolio for Jira(Advanced Road maps), Custom Charts forJira, SAML, Test rail for Jira Test management, Gantt chart, pivot reports, Skills to develop solutions for integration with other tools, automate manualprocesses, data migration routines and extract data for reporting and analyticalpurposes. Experience in working with indexable datastores. Experience in working with CI/CD tools(e.g., Jenkins) Understanding in Linux server command line trouble shooting utilities Experience in working with relational databases (MySQL). Strong understanding of Software development methodologies (e.g., SAFe,Agile, Scrum) from an I.T perspective and a business perspective. Migration and Upgradation experience. Should be able to explain the steps and work inthe migration and Upgradation process. External integrations like SAML, Service Desk, Service Now, Confluence, Opsgenie, Jenkins, GitHub, Slack, Zendesk, Trello, Jenkins. Email integration with Jira, Confluence etc. Knowledge of Webhooks and APIs Qualifications & Experience: Bachelor's degree in computer science, information technology, or related field(Equivalent work experience will be accepted in place of the education requirement) 5+ years of experience with deep hands-on expertise with Atlassian product suite (JiraData centre (on-prem) and Cloud, Confluence Data centre (on-prem) and Cloud, ServiceManagement, and supporting 3rd party add-ons (Tempo, Script Runner, Service Rocket,Zephyr, etc.) Candidates with experience in migrating Jira and Confluence from Server/DC to cloudare preferred. Candidates with working knowledge of hosting and managing Jira/Confluence DC on MSAzure are preferred. Experience with configuring and supporting integration using development tools on Jira Demonstrate good interpersonal skills and communication, both written and spoken. Atlassian Jira & Confluence certifications a plus. Conceptual and practical understanding of SDLC, ITIL and Agile Frameworks is also aplus. Working knowledge of ITSM/ITIL methodologies (ITIL v4 desirable), Scrum master orsimilar experience with knowledge of SAFe. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

About The Role We are looking for a Dedicated Claims Specialist with a strong background in medical and health insurance, particularly in group medical corporate policies . The ideal candidate should have 2-4 years of experience in claims processing or CRM roles. Key Responsibilities Handle end-to-end processing of reimbursement claims for group medical corporate policies. Provide excellent customer service by addressing claims-related queries via Freshchat, Ozontel, and Freshdesk. Analyze medical documentation, policy terms, and conditions to ensure accurate claim assessment and processing. Liaise with internal teams, insurers, TPA’s, and hospitals to ensure seamless claims settlement and timely resolutions. Manage claims escalations, ensuring prompt resolution while maintaining a customer-centric approach. Required Skills In-depth knowledge of corporate group medical insurance policies and claims processing. Ability to understand medical terminology, treatment procedures, and health-related documentation. Proficient in Ozontel, Freshdesk, or similar customer support and claims management tools. Strong communication and problem-solving skills to manage customer relationships and resolve issues effectively. Attention to detail to ensure accuracy in claim processing and documentation review. Ability to collaborate effectively with cross-functional teams, including insurance partners and hospital networks. Qualifications Bachelor’s degree in healthcare, insurance, or related field preferred. 2-4 years of experience in claims processing, CRM role preferably within group medical corporate policies.

Who we are and what do we do NPST is a fintech company bridging banking and fintech with its technology and payment solutions for the BFSI industry. As a Technology Service Provider (TSP) and Third-Party Aggregator Provider (TPAP), we serve banks, merchant aggregators, merchants, and consumers. Listed on the NSE Emerge platform in August 2021 with a market cap of ₹2000 Cr (as of Mar 24), NPST is an NPCI-approved Merchant Payment Service Provider, acquiring merchants and facilitating payments. We have a strong client base, including 10 banks and 30+ PAPG and merchants. TimePay , a subsidiary of NPST , is an NPCI-approved TPAP (Third Party Application Provider) offering UPI payment services. With a strong vision and growth strategy, TimePay aims to become one of the top five payment applications in India. Our mission is to acquire users across all the demography and empower every Indian with innovative, user-friendly digital payment solutions and banking services. Payment ecosystem being disruptive, we still have several challenging cases which needs innovation at core to build future of Payments. At TimePay, we believe in solving use cases, build futuristic ecosystem and contribute to India’s digital payment growth story by building disruptive payment process and technology for greater good of our users. TimePay contributes to NPST’s vision of ‘Providing digital technology across financial value chain’ by bringing last mile reach in payment ecosystem. What will you do An ideal candidate will be responsible for overseeing the company’s day-to-day operational activities, ensuring smooth service delivery, managing cross-functional workflows, and driving efficiency through automation and best practices. Job responsibilities: Lead and manage end-to-end operations, including payment processing, settlements, reconciliations, customer service, KYC/AML compliance operations, and vendor coordination. Build, implement, and optimize scalable SOPs for operational efficiency and accuracy. Drive digital transformation initiatives to automate workflows and reduce manual dependencies. Collaborate with product, tech, compliance, and customer support teams to improve operational outcomes and reduce friction. Monitor key metrics (TAT, SLA, error rates, etc.) and report on operational performance with actionable insights. Identify process bottlenecks, compliance gaps, or risk areas and proactively address them. Ensure adherence to all regulatory guidelines from RBI, NPCI, SEBI, etc., relevant to financial operations. Manage and mentor a team of operations executives, team leads, and analysts. Support business continuity planning and crisis management. What are we looking for: In-depth knowledge of payment systems, UPI, NEFT, IMPS, card networks, and digital banking workflows. Familiarity with regulatory requirements around KYC, AML, and data security. Strong analytical mindset with proven experience in process improvement and automation. Proficient in tools like Excel, MIS reporting systems, ticketing systems (e.g., Freshdesk, Zendesk), and CRM. Superior communication and interpersonal skills Analytical thinking and strong judgment and decision-making abilities Entrepreneurial skills, ability to observe, innovate, and own your work Detail-oriented and organized with strong time management skills Influencing skills and the ability to create positive working relationships with team members at all levels Collaborative approach and work with perfection as a group effort to achieve organizational goals Education Qualification – Any Graduate Experience – 6 - 8years. Industry - Fintech/Banking/Financial Services Operations. Work arrangement – 5 days working from office Location – Mumbai (Thane) What do we offer: An organization where we strongly believe in one organization, one goal. A fun workplace which compels us to challenge ourselves and aim higher. A team that strongly believes in collaboration and celebrating success together. Benefits that resonate ‘We Care’. If this opportunity excites you, we invite you to apply and contribute to our success story. If your resume is shortlisted, you will hear back from us.

About The Role We are looking for a Dedicated Claims Specialist with a strong background in medical and health insurance, particularly in group medical corporate policies . The ideal candidate should have 2-4 years of experience in claims processing or CRM roles. Key Responsibilities Handle end-to-end processing of reimbursement claims for group medical corporate policies. Provide excellent customer service by addressing claims-related queries via Freshchat, Ozontel, and Freshdesk. Analyze medical documentation, policy terms, and conditions to ensure accurate claim assessment and processing. Liaise with internal teams, insurers, TPA’s, and hospitals to ensure seamless claims settlement and timely resolutions. Manage claims escalations, ensuring prompt resolution while maintaining a customer-centric approach. Required Skills In-depth knowledge of corporate group medical insurance policies and claims processing. Ability to understand medical terminology, treatment procedures, and health-related documentation. Proficient in Ozontel, Freshdesk, or similar customer support and claims management tools. Strong communication and problem-solving skills to manage customer relationships and resolve issues effectively. Attention to detail to ensure accuracy in claim processing and documentation review. Ability to collaborate effectively with cross-functional teams, including insurance partners and hospital networks. Qualifications Bachelor’s degree in healthcare, insurance, or related field preferred. 2-4 years of experience in claims processing, CRM role preferably within group medical corporate policies.

Job Title: IT Executive Experience: 1 to 4 Years Location: Ahmedabad Employment Type: Full-time Department: Information Technology / Information Security Job Summary We are seeking a dynamic IT Executive with 1–4 years of experience who can contribute across key IT functions including Governance, Risk & Compliance (GRC) , Technical Support , Microsoft Azure , and Networking . The role demands hands-on involvement in day-to-day IT operations, user support, infrastructure management, and compliance initiatives. Key Responsibilities GRC (Governance, Risk & Compliance): Assist in implementing and maintaining IT compliance frameworks like ISO 27001 , SOC2 , etc. Support risk assessments, audit preparations, and evidence collection Maintain IT security and compliance documentation, policies, and SOPs Ensure adherence to organizational IT governance policies Technical Support: Provide L1/L2 support for desktops, laptops, operating systems, and user applications Troubleshoot issues related to Microsoft 365 , Outlook, printers, and hardware Manage user onboarding/offboarding and access provisioning Use ticketing systems (e.g., Jira, Freshdesk, ServiceNow) to track and resolve issues Azure Cloud Administration: Assist in managing Azure Active Directory , virtual machines, and storage solutions Monitor cloud environment health and performance Support security and identity controls on Azure Help automate tasks using PowerShell or Azure scripts (basic knowledge) Networking & Infrastructure: Monitor and support LAN/WAN , firewalls, routers, switches, and VPNs Perform basic troubleshooting of network connectivity and performance issues Assist in network configuration and equipment setup Coordinate with vendors for hardware/software/network-related escalations Required Skills & Qualifications Bachelor’s Degree in IT, Computer Science, or related discipline 1–4 years of experience in IT operations or support roles Familiarity with GRC frameworks (ISO 27001/SOC2) Working knowledge of Azure (AZ-900 or AZ-104) (Optional) Basic Networking Skills (CCNA-level Understanding Preferred) Excellent troubleshooting, communication, and documentation skills Preferred Certifications (not Mandatory) AZ-900 / AZ-104 (Azure) ITIL Foundation ISO 27001 Foundation CCNA (basic networking) What We Offer Opportunity to work across security, cloud, and infrastructure projects Fast-paced, collaborative work environment Continuous learning and certification support Exposure to enterprise IT and compliance operations

About ProcDNA ProcDNA is a global rocket ship in life sciences consulting. We fuse design thinking with cutting-edge tech to create game-changing Commercial Analytics and Technology solutions for our clients. We're a passionate team of 200+ across 6 offices, all growing and learning together since our launch during the pandemic. Here, you won't be stuck in a cubicle - you'll be out in the open water, shaping the future with brilliant minds. Ready to join our epic growth journey? What we are looking for: We are looking for a skilled and proactive L2 IT Support Engineer to join our team. The ideal candidate will have solid experience in handling end-user support, troubleshooting Microsoft 365 applications, managing IT infrastructure readiness, and maintaining asset inventory. This role requires a strong sense of ownership and the ability to resolve more complex technical issues escalated from L1 support. Key Responsibilities: Handle escalated support tickets from engineers and ensure timely resolution. Provide advanced troubleshooting and support for the Microsoft 365 suite (Outlook, Teams, SharePoint, OneDrive, etc.). Support IT infrastructure readiness for new deployments, relocations, and upgrades. Deliver day-to-day end-user support, including hardware/software issues and system access. Maintain and manage asset inventory records and ensure data accuracy. Prepare and manage Excel-based reports for asset tracking, support metrics, and performance analysis. Collaborate with cross-functional teams to ensure seamless IT service delivery. Document solutions and contribute to the knowledge base for recurring issues. Comfortable working in rotational shifts to support business operations. Willing to extend shifts as per business needs and critical support requirements Required Skills & Qualifications: 2–5 years of experience in IT support, with at least 1 year in an L2 role. Hands-on experience with ticketing tools (e.g., ServiceNow, Jira, Freshdesk, Fresh service). Strong knowledge and troubleshooting skills in Microsoft 365 applications. Experience in IT infrastructure setup and readiness. Familiarity with asset inventory management systems. Proficiency in Microsoft Excel for reporting and data analysis. Excellent problem-solving, communication, and interpersonal skills. Ability to work independently and mentor support staff. Flexibility to work in rotational shifts and extend hours when required. Preferred Qualifications: Knowledge of ITIL frameworks. Experience in remote desktop support and system administration. Basic understanding of networking and security principles.

Atlys' mission is to enable every person on earth to travel freely. At Atlys, we believe that the path to creating a more open world is by making it efficient to travel. Travelers cite visas as the most frustrating pain point, and we're starting by automating that completely. We're looking for talented people who are interested in building the future of travel alongside us. Building technology to increase global movement liquidity will be one of the most exciting developments in decades. If you are curious why the smartest people want to work at Atlys, read this post. At Atlys, delivering exceptional customer experiences is at the heart of what we do. Our Guest Delight team is responsible for engaging with customers over calls, chats, and emails across multiple shifts. We’re looking for a Communication Trainer who will play a critical role in monitoring the quality of these interactions and equipping the team with the right skills to consistently deliver clear, empathetic, and solution-oriented communication. The role involves conducting regular audits of customer conversations, providing structured feedback, and leading focused training interventions to improve communication standards across the team. The Job Review and audit customer conversations (calls, chats, and emails) across all shifts on a regular basis. Evaluate interactions using a defined quality framework and document scores and insights. Provide timely, constructive feedback to individual team members to drive improvement. Identify common gaps in communication and design training modules to address them. Conduct regular one-on-one coaching sessions and group training workshops. Maintain training trackers, audit records, and progress reports for all associates. Collaborate with HR, Guest Delight, and Fulfilment teams to align on communication KPIs. Continuously update training content, SOPs, and tone of voice guidelines in line with customer expectations and brand values. Share periodic insights with leadership on team performance and training impact. Ideal Candidate 2–5 years of experience in communication training, quality assurance, or customer service coaching roles. Strong grasp of professional communication etiquette across voice, chat, and email. Exceptional spoken and written English; multilingual skills are a plus. Proven ability to audit and analyze customer interactions and deliver actionable feedback. Skilled in coaching, mentoring, and building communication capabilities in individuals and teams. Familiar with QA tools, CRM/chat platforms (e.g., Freshdesk, Exotel), and Google Suite. Detail-oriented, empathetic, and passionate about elevating customer service standards. Comfortable working across different shifts or adjusting schedules based on audit needs. If you’re excited to help build a connected world through seamless travel experiences, we’d love to have you on our team. Apply now and be part of the Atlys revolution—simplifying global travel, one visa at a time!

Are you a results-driven, detail-oriented professional with expertise in telecom regulations and backend operations? We are looking for a Compliance Analyst – Operations to lead backend operations, vendor governance, and ensure seamless compliance with telecom regulatory frameworks. This role demands a strong grasp of telecom infrastructure, data center operations, and regulatory mandates. You will play a key role in driving compliance, optimizing operations, supporting business growth, and mitigating operational and compliance risks. Key Responsibilities Regulatory Compliance: Ensure full adherence to telecom laws, licenses, and guidelines (TRAI, DoT, etc.). Stay abreast of regulatory changes, manage audits, filings, and maintain relationships with regulatory authorities. Vendor Management & Procurement: Lead procurement of telecom resources and services. Negotiate cost-effective contracts, monitor SLAs, and enforce vendor compliance. Data Center Operations: Plan and monitor data center infrastructure procurement, performance, and compliance with security and operational standards. Issue Resolution & Ticketing: Manage operational queries through ticketing systems, perform root cause analyses, and implement process improvements. SOP Development & Process Optimization: Define and enhance SOPs for telecom, compliance, and operations functions. Identify and implement automation opportunities. Reporting & Analytics: Develop dashboards and reports to monitor KPIs, support decision-making, and provide operational visibility. Audit & Cost Optimization: Support internal/external audits and implement cost-efficiency initiatives. Risk Mitigation: Identify risks in operations and compliance and develop mitigation strategies. Stakeholder Management: Liaise with regulatory bodies, auditors, vendors, and internal teams to align operations with business and compliance goals. Administrative Oversight: Manage facilities, vendor contracts, and support services for smooth daily operations. Requirements Education: Postgraduate (MBA preferred). Experience: 3–5 years in backend operations, with significant exposure to telecom infrastructure and regulatory compliance. Skills: In-depth knowledge of telecom regulations (TRAI, DoT) and compliance frameworks. Expertise in vendor management, contract negotiation, and SLA monitoring. Understanding of telecom/data center infrastructure and security standards. Strong analytical, reporting, and communication skills. Proficiency in MS Office and data visualization tools (e.g., Google Data Studio, AWS QuickSight). Familiarity with ticketing systems and basic project management. Relevant certifications (e.g., ITIL, telecom compliance) are a plus. Ability to define and track operational KPIs. Must be based in Delhi/NCR , with willingness to travel to data centers across India as needed. Other Requirements Willingness to work flexible/roster-based shifts, including Sundays. Comfortable with a 6-day workweek , work-from-office (Noida, Sector 2). Effective communicator with both technical and non-technical stakeholders. Proactive and solutions-oriented mindset. Benefits Competitive compensation as per industry standards. Opportunity to work at the crossroads of compliance, operations, and telecom infrastructure. High-impact, strategic role with exposure to cutting-edge telecom and data center technologies. On-the-job learning in regulatory frameworks, infra compliance, and vendor governance. Professional growth potential within a dynamic and collaborative team. Access to specialized training in telecom regulations and emerging technologies. Job Type: Full-time Application Question(s): How many years of experience you have in Telecom Operations? Do you have exposure to telecom infrastructure and regulatory compliance such as TRAI or DoT? Do you have experience in AWS QuickSight, Ticketing systems (e.g., Jira, Freshdesk, Zendesk) Your Current CTC? Work Location: In person

🔸 About Company Intellipaat is a leading online training and certification provider, offering comprehensive courses in various domains, including Data Science, Cloud Computing, AI, and more. We are committed to providing high-quality educational content and empowering learners worldwide to achieve their career objectives. We have more than 10 million learners from 150+ countries learning on our platform. We collaborate with the world's top universities, such as MIT and IITs, to create courses that enhance employability for working professionals and fresh graduates. 🏆Recognized by Economic Times as the most preferred edtech company, Intellipaat has experienced 10X growth in the past year. Join us for a journey of sustainable career growth, job security, and continuous learning! 📈 🔹 Job Title: Escalations Manager – EdTech Operations 🔹 Company: Intellipaat 🔹 Job Location: Bangalore (Work from Office) 🔹 Working Days: 6 Days a Week 🔹 Salary: As per last drawn CTC with standard hike 🔸 Role Summary: We are seeking a proactive and experienced Operations Manager from an EdTech or B2C operations background to join our team. You will handle post-sales operations and customer escalations from learners and internal teams, work cross-functionally to resolve them, and improve overall satisfaction and efficiency. 🔸 Key Responsibilities: Act as the final point of contact for unresolved learner and client complaints/escalations. Analyze root causes of issues and implement preventive measures. Collaborate closely with sales, delivery, tech, and support teams to ensure fast resolution. Maintain escalation metrics, generate reports, and present trends to leadership. Build and maintain a knowledge base of common issues and best practices. Monitor SLAs and ensure adherence to resolution timelines. Handle high-pressure situations with empathy, clarity, and professionalism. Improve internal SOPs to minimize future escalations. 🔸 Desired Candidate Profile: 2–4 years of experience in operations or escalations, preferably in the EdTech/B2C industry. Strong communication and conflict-resolution skills. Ability to multitask and manage time effectively under pressure. Proficiency in tools like Excel, CRM platforms (Freshdesk/Zendesk), and ticketing systems. Analytical mindset with a strong customer-first approach. Experience working in a 6-day operational setup is a plus. 🔸 Educational Qualification: Bachelor’s Degree required; MBA or PGDM is a plus. 🔸 Compensation: Salary will be based on your last drawn CTC with a standard hike, aligned with company policy and experience. 🔸 How to Apply: 👉 If you want to apply, please click on the link below:

Job Description 🎯 Atlys' mission is to enable every person on earth to travel freely. At Atlys, we believe that the path to creating a more open world is by making it efficient to travel. Travelers cite visas as the most frustrating pain point, and we're starting by automating that completely. We're looking for talented people who are interested in building the future of travel alongside us. Building technology to increase global movement liquidity will be one of the most exciting developments in decades. If you are curious why the smartest people want to work at Atlys, read this post. Job requirements At Atlys, delivering exceptional customer experiences is at the heart of what we do. Our Guest Delight team is responsible for engaging with customers over calls, chats, and emails across multiple shifts. We’re looking for a Communication Trainer who will play a critical role in monitoring the quality of these interactions and equipping the team with the right skills to consistently deliver clear, empathetic, and solution-oriented communication. The role involves conducting regular audits of customer conversations, providing structured feedback, and leading focused training interventions to improve communication standards across the team. The Job Review and audit customer conversations (calls, chats, and emails) across all shifts on a regular basis. Evaluate interactions using a defined quality framework and document scores and insights. Provide timely, constructive feedback to individual team members to drive improvement. Identify common gaps in communication and design training modules to address them. Conduct regular one-on-one coaching sessions and group training workshops. Maintain training trackers, audit records, and progress reports for all associates. Collaborate with HR, Guest Delight, and Fulfilment teams to align on communication KPIs. Continuously update training content, SOPs, and tone of voice guidelines in line with customer expectations and brand values. Share periodic insights with leadership on team performance and training impact. Ideal Candidate 2–5 years of experience in communication training, quality assurance, or customer service coaching roles. Strong grasp of professional communication etiquette across voice, chat, and email. Exceptional spoken and written English; multilingual skills are a plus. Proven ability to audit and analyze customer interactions and deliver actionable feedback. Skilled in coaching, mentoring, and building communication capabilities in individuals and teams. Familiar with QA tools, CRM/chat platforms (e.g., Freshdesk, Exotel), and Google Suite. Detail-oriented, empathetic, and passionate about elevating customer service standards. Comfortable working across different shifts or adjusting schedules based on audit needs. If you’re excited to help build a connected world through seamless travel experiences, we’d love to have you on our team. Apply now and be part of the Atlys revolution—simplifying global travel, one visa at a time!

Job Title : Quality Auditor – Non-Academic Department : Training and Quality Location : WFH Reports To : Quality Manager – Non-Academic Experience Required : 2–5 years in Quality Assurance (Non-Academic), preferably in EdTech or Customer Support Operations Role Overview We are seeking a Quality Auditor – Non-Academic to support and strengthen quality assurance processes across non-academic verticals including Sales, Mentor Support, Student Care, Helpdesk , and other customer-facing teams. This role focuses on evaluating service interactions, identifying process gaps, and driving improvements to ensure a high standard of operational excellence and customer satisfaction. Key Responsibilities Audit calls interactions across Sales, Support, and Mentor teams to assess communication quality, compliance, resolution accuracy, and overall customer experience. Use structured QA scorecards and SOPs to evaluate agent performance against predefined quality metrics. Identify trends and recurring issues through audits and share actionable insights with Training, Operations, and Leadership teams. Collaborate with the Training team to highlight skill gaps related to communication, empathy, product/process knowledge, and resolution handling. Conduct Root Cause Analysis (RCA) of critical quality issues and work with relevant stakeholders to ensure timely corrective actions. Maintain detailed audit logs, prepare daily/weekly/monthly quality reports, and track performance across key quality KPIs. Participate in calibration sessions to ensure scoring consistency and alignment with business objectives. Support quality governance through regular reporting, feedback sessions, and process improvement initiatives. Liaise with Product, CRM, and Operations teams to flag backend or systemic issues affecting the customer journey. Requirements Bachelor’s degree in any discipline (MBA preferred). 2–5 years of experience in a Quality Assurance role within EdTech, BPO, or service-based industries. Proficiency in CRM systems (e.g., Leadsquared, Freshdesk, Salesforce) and QA monitoring tools. Excellent command of MS Excel, Google Sheets , and experience in preparing quality dashboards and audit reports. Strong communication skills with the ability to provide structured and constructive feedback. High attention to detail, problem-solving mindset, and ability to work under tight deadlines. Preferred Skills Certification in Six Sigma, Lean, or COPC (preferred but not mandatory). Experience in fast-paced, growth-stage startups or EdTech organizations. Ability to work cross-functionally with multiple departments to resolve quality issues and improve SOPs. Familiarity with data visualization tools (Power BI) is a plus.

About Us BeatRoute is the world's only Goal-Driven AI platform for retail sales and distribution. It is an enterprise-grade, scalable platform that uses a unique Goal-Driven AI to deliver measurable business impact for brands in their retail sales and distribution channels. Worldwide, retail and distribution businesses, such as FMCG, consumer goods, and building materials face the difficult choice of implementing risky and costly development projects on development platforms. We are solving this global problem with our ready-to-deploy enterprise SaaS AI solution. We are looking for a proactive and experienced Level 3 Customer Software Support Engineer who will serve as the technical backbone of our customer support function. This role is responsible for diagnosing and resolving complex issues related to our SaaS product, collaborating with engineering teams, and ensuring high customer satisfaction through timely, accurate, and empathetic support. Key Responsibilities • Act as the final escalation point for support issues related to our SaaS platform. • Troubleshoot and debug issues involving APIs, integrations, and backend systems. • Analyze logs, trace errors, and identify root causes of complex technical problems. • Work with tools like Jira, Freshdesk (or similar ticketing systems), and internal dashboards. • Write clear internal documentation for recurring issues and create knowledge base articles. • Use Excel (VLOOKUP, COUNTIF, SUMIF, Pivot Tables, etc.) to analyze and interpret customer data. • Coordinate with Product and Engineering teams to escalate bugs or feature requests. • Ensure SLAs are met and customer issues are resolved with urgency and accountability. • Be customer-obsessed: understand the impact of issues from the customer's perspective and act with empathy. • Communicate technical solutions to both technical and non- technical audiences. Must-Have Skills • Strong experience in API debugging using tools like Postman, Swagger, or Curl. • Experience in a SaaS environment, especially handling production-level support tickets. • Familiarity with Jira and working in agile development environments. • Proficiency with Freshdesk, Zendesk, or similar customer ticketing systems. • Solid understanding of Excel functions for data analysis. • Excellent problem-solving and troubleshooting skills. • Strong verbal and written communication skills. • Ability to multi-task and prioritize in a fast-paced environment. Nice-to-Have Skills • Knowledge of basic SQL queries for troubleshooting data issues. • Experience with log analysis tools • Experience in working with cross-functional teams (Engineering, QA, Product, etc.). Key Traits • Highly accountable and ownership-driven – takes responsibility to see issues through to resolution. • Intuitive ability to sense urgency and act swiftly to de-escalate customer frustrations. • A natural problem solver who can work independently and within a team. • Willing to go the extra mile to deliver outstanding customer service. • Detail-oriented and process-driven, with a passion for improving support workflows. Education & Experience • Bachelor’s degree in Computer Science, Information Technology, or a related field preferred. • 3+ years of experience in a similar technical support role, preferably in a SaaS company.

Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt’s Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better defend against threats while empowering users with right-time, right-level access to the digital technologies and tools they need to do their best work. At Saviynt, we are redefining the future of identity security. As a leading provider of intelligent, cloud-first Identity Security solutions, we empower organizations to protect their most critical assets. Our innovative platform leverages advanced AI and machine learning to deliver unparalleled insights and automation, ensuring our clients stay ahead in a rapidly evolving digital landscape. Join our dynamic and forward-thinking team and be part of a company that values innovation, collaboration, and excellence. At Saviynt, your skills and passion will contribute to creating secure, seamless, and compliant environments for some of the world’s largest and most complex organizations. If you're ready to make a significant impact and help shape the future of identity security, Saviynt is the place for you! Position Overview: Saviynt has an exciting opening for our Support team as operations senior engineer, the primary responsibility will be to triage, update incident tickets, and resolve technical issues through debugging research, and investigation for Saviynt's IGA practice WHAT YOU WILL BE DOING Resolve technical issues through debugging, research, and investigation Provide support for the system within agreed service levels Manage the effectiveness of Incident, Service Request, Change, and Problem management processes for the service area Provide technical oversight on P1/SEV1 incidents Provide ongoing communication of ticket status per SLA Attend customer-facing status calls daily/weekly, when appropriate Train, mentor, and host workshops for engineers on emerging technology, processes, or level up new hires Responsible for the maintenance of system configurations and process documentation, operating procedures, and infrastructure support documentation Help with operations after go-live, ensuring SLAs are adhered to and met Work closely with business, Engineering, Infrastructure/DevOps, and Security teams on activities related to supporting the IAM service offerings Follow approved life cycle methodologies Create knowledge documentation for testing, troubleshooting, mitigation, and resolution WHAT YOU BRING Bachelors or equivalent experience in Engineering or CIS/Cyber Security/IT field 4-6 years of customer-facing Technical Support (in FedRAMP environment preferred) OR 4-5 years of industry experience in the administration of Identity Management and Governance products in design, development, customization, configuration, and deployment 1-2 years as a technical lead and mentor or trainer Experience with ticketing tools such as Freshdesk, ServiceNow, JIRA, Remedy, etc Experience with log analysis using tools such as Observe, Splunk, Loggly, etc Understanding of SLAs and the importance of meeting SLAs Ability to provide 24/7 on-call support as an SME (on a rotational basis) Experience with documentation of policies and procedures as well as KCS principles and/or KM discipline Ability to excel in a team-oriented, project-based work environment Strong critical thinking skills, and the ability to think on your feet, adapt and overcome Strong interpersonal and business communication skills Must be able to thrive in a fast-paced, high-energy environment Ability to dissect requirements into usable test cases and a test plan that covers new functionality, while keeping an eye on all other aspects that ensure full testing coverage Ability write and read complex MySQL/SQL queries that will be used to troubleshoot incidents Knowledge and experience in invoking REST/SOAP webservices using tools such as Postman Experience with cloud platforms (AWS, Azure) and use of Elasticsearch Experience in Unix Shell/Perl scripting Knowledge of Microservices (Kubernetes or Spring Cloud) Knowledge of and experience with cloud monitoring (Datadog, Dynatrace, etc) or similar Why Saviynt? Innovative Environment : Be part of a team that’s at the forefront of identity security technology Professional Growth : Opportunities for continuous learning and career advancement Collaborative Culture : Work with a talented and energetic team in a supportive and dynamic environment Impactful Work : Contribute to solutions that protect some of the world’s largest and most complex organizations If required for this role, you will: - Complete security & privacy literacy and awareness training during onboarding and annually thereafter - Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to): > Data Classification, Retention & Handling Policy > Incident Response Policy/Procedures > Business Continuity/Disaster Recovery Policy/Procedures > Mobile Device Policy > Account Management Policy > Access Control Policy > Personnel Security Policy > Privacy Policy Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us! Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Job Description Bureau is an all-in-one platform for identity decisioning, fraud prevention and compliance requirements. Trusted for enhancing security and compliance, Bureau simplifies identity management for businesses. This is a place where we celebrate homegrown leaders, and have an open-door policy where your voice matters, your ideas flourish, and your potential knows no bounds. We are driven to put our best foot forward everyday with confidence, growth, customer obsession and speed as our core values here at Bureau. Think of us as a launching pad for your growth. Come join us and help restore trust in online interactions!. Key Responsibilities Internal Ticket Management : Lead the triage and resolution of internal and external queries using ticketing systems and other channels. Customer Experience : Elevate customer satisfaction through quick issue resolution and world-class support delivery. Problem Solving : Assist with product features, usability, technical issues, integrations and performance, including pre-sales support and onboarding. Collaboration : Work closely with Engineering and Product teams to incorporate customer feedback, build monitoring systems, and enhance platform performance. Stakeholder Communication : Act as a bridge between technical teams and non-technical stakeholders, ensuring their needs are met effectively. Technical Troubleshooting : Diagnose complex issues by analyzing backend systems, logs, and data. Customer Advocacy : Monitor CSAT/NPS scores and drive initiatives to improve customer advocacy. Project Management : Contribute to strategic projects that enhance customer journeys and add value to the organization. Documentation : Create and maintain comprehensive internal and external documentation to streamline processes and reduce resolution times. Required Skills & Expertise Experience : 48 years in Customer Support, Technical Support, or Product Support, preferably in a B2B SaaS environment. Communication : Exceptional verbal and written communication skills for technical and non-technical audiences. Technical Proficiency : Skilled in debugging, troubleshooting, and support engineering, with expertise in SQL, SDKs (Web & Mobile), API integrations, Networking, Scripting, and programming. Experienced with monitoring tools like Grafana, NewRelic, Superset, and AWS. Support Tools : Hands-on experience with tools like FreshDesk, Jira, and HubSpot. Customer Focus : A customer-first mindset paired with strong problem-solving and analytical skills. Team Collaboration : Ability to thrive in a dynamic, fast-paced environment while collaborating across teams. Automation & ITIL : Experience building automation for support workflows and handling ITIL methodologies (Change, Incident, Problem, and Service Management). Flexibility : Willingness to work flexible hours, including off-hours as needed. Empathy & Confidence : Exceptional skills in handling escalations with a mix of empathy and confidence. If youre ready to make a significant impact and grow in a challenging yet rewarding environment, wed love to hear from you. Why should you choose us ? Your growth is our responsibility. We emphasise on learning and development over material perks and are happier to nourish your mind. If there's a book, course, or program that enhances your work at Bureau, feel free to pursue it - we'll take care of the financial aspect. We believe in flat structures. While we do have designations and reporting managers, our structure fosters a lot more freedom. You can collaborate with anyone, explore job rotations, transition between different projects, and express your opinions openly to whomever you choose. Homegrown Leaders. Our nurturing environment and specialized programs, like ElevateEngg, have led to success stories where even interns grow into impactful leadership roles over time. (ref:hirist.tech)

Title : Chat Support Executive Location: Roopena Agrahara, Bommanahalli Employment Type: Full-time Shift: Day-Shift About Us: At Simpel.ai, we’re redefining how businesses operate using cutting-edge AI solutions. As we grow, we’re looking for dedicated individuals to be the voice of our brand through efficient, professional, and friendly customer interactions. Role Overview: We are hiring a Chat Support Executive to assist our customers via live chat, ensuring timely and accurate responses to their queries. If you're a good communicator with a customer-first mindset and tech-savvy approach, we’d love to hear from you. Key Responsibilities: Respond promptly to customer queries via live chat Identify customer needs and assist with product-related questions or issues Escalate complex queries to relevant departments Maintain a positive, empathetic, and professional attitude toward customers Keep records of customer interactions and update internal systems Suggest improvements in processes based on customer feedback Requirements: Excellent written communication skills in English Previous customer support experience is a plus (chat/email preferred) Comfortable using CRM or support tools (e.g., Freshdesk, Zendesk, Intercom) Ability to multitask, stay calm under pressure, and handle repetitive tasks What We Offer: Opportunity to work with a fast-growing tech company Friendly, collaborative, and growth-oriented work environment Training and support to help you succeed Certificate of experience and potential for full-time placement (for interns)

DevRev DevRev’s AgentOS, purpose-built for SaaS companies, comprises three modern CRM apps for support, product, and growth teams. It connects end users, sellers, support, product people, and developers, reducing 9 business apps and converging 6 teams onto a common platform. Unlike horizontal CRMs, DevRev takes a blank canvas approach to collaboration, AI, and analytics, enabling SaaS companies to increase product velocity and reduce customer churn. DevRev is used by thousands of companies in search of low latency analytics and customizable LLMs to thrive in this era of GenAI. Headquartered in Palo Alto, California, DevRev has offices in seven global locations. We have raised $100 million in funding from investors like Khosla Ventures and Mayfield at a $1.1 billion valuation. We are also honored to be named on the Forbes 2024 list of America’s Best Startup Employers. Founded in October 2020 by Dheeraj Pandey, former co-founder and CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix, DevRev continues to push the boundaries of innovation, helping thousands of companies thrive in the rapidly evolving landscape of AI-driven SaaS. Job Description We are seeking a highly motivated Solutions Engineer to join our pre-sales team and contribute to the design, development, and implementation of cutting-edge technical solutions for our prospective customers. In this role, you will collaborate closely with Account Executives, Product Management, Engineering Team, Solutions Architects, Customer Success, and other stakeholders to ensure that our solutions meet customer requirements and exceed expectations. You will play a pivotal role in the sales process, providing technical expertise, conducting product demonstrations, and supporting the development of technical proposals. As a Solutions Engineer, you will work directly with customers to understand their technical needs, build custom solutions during PoCs, integrate & demonstrate DevRev Apps with with customers’ existing SaaS ecosystem, and ensure a smooth transition to our implementation and customer success teams. Your ability to communicate complex technical concepts clearly and build strong relationships with customers will be essential to your success in this role Key Responsibilities Provide expert technical support to the sales team, assisting with product information, addressing technical questions, and supporting solution development during the sales process. Conduct live product demonstrations tailored to the specific needs of prospective customers, effectively showcasing technical features, advantages, and benefits. Collaborate with customers to understand their technical requirements and pain points, working closely with Solutions Architects to design the most effective solutions. Assist in the creation of technical proposals and RFP/RFI responses, ensuring alignment with customer needs and our technical capabilities. Analyze competitor products and provide insights on our competitive advantages, keeping the sales team informed of market trends and competitor activities. Train sales teams on the technical aspects of our products and solutions, developing training materials and conducting regular sessions to ensure they are equipped with the latest knowledge. Build and maintain strong relationships with customers, acting as a trusted technical advisor and supporting them through the sales process and beyond. Create and maintain technical documentation, including case studies and technical guides, to support both sales and customer use. Customize solutions to meet specific customer requirements, working with engineering and product teams to deliver tailored configurations and integrations. Ensure a seamless transition of new customers to the implementation and customer success teams, providing detailed handover documentation and support. Work closely with internal teams, sharing technical knowledge and contributing to the continuous improvement of our sales engineering processes and practices. An ideal candidate for the Solutions Engineer role would have Degree in Computer Science, Engineering, Information Technology, or a related field. 5+ years of experience in a technical pre-sales or sales engineering role. Strong technical acumen with the ability to understand and explain complex concepts clearly. Hands-on coding experience in Python/JavaScript/Typescript. Experience of building custom integrations with SaaS vendors' APIs (ex: Jira, SalesForce, Freshdesk, Azure DevOps, etc.) Proven experience in conducting product demonstrations and developing technical proposals. Excellent communication and interpersonal skills, with a focus on customer engagement. Ability to work collaboratively with cross-functional teams. Experience in competitive analysis and market research. Willingness to travel up to 30% based on client and business needs. Culture The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers. That is DevRev!

We are looking for a self-driven and hardworking strategic and operational leader that will be responsible for building, developing and leading the customer support organization. You will hire, grow and develop a scalable team of freight operation specialist and lead the day to day operations. You will work in collaboration with sales, engineering, product, and operations teams to provide a world-class service for our customers. You will be responsible for building business standards, customer experience and driving innovation to continuously improve the business. You will be tasked to scope the best helpdesk solution for Fr8Bukyn and work cross functionally to ensure a successful implementation. Youll play an integral role in setting direction for your team and will bring the energy, grit, and work ethic necessary to get the job done! The ideal candidates will be a strong communicator who can prioritize deliverables, be adaptable, resilient and eager to attack unfamiliar problems with curiosity and a bias for action. Key responsibilities of this role will be: - Build the customer support organization from the ground up, finding the most efficient and scalable solution. - Develop a team schedule and manage timekeeping to ensure SLAs are met with high-quality service. - Responsible for freight performance, customer relationships, and improving operational metrics through analysis - Lead and empower support teams to deliver on KPIs within a time-sensitive and dynamic environment - Collaborate with engineers, sales, compliance, legal, and finance teams to grow the operations team - Deliver best in class support experience through the measurement of customer satisfaction time to resolve - Translate data and customer insights into actionable solutions and work cross-functionally to design and deploy continuous improvement strategies - Deploy omnichannel and 24-7 support - Scope and implement the best helpdesk solution to guarantee outstanding support - Identify and advocate for additional resources needed for your team to succeed (training, SOPs, product work, etc.) What The Candidate Will Need - 3+ years of professional experience in a high-volume and highly productive customer support or service-industry environment - 3+ years of managerial experience in multicultural environments - Deep understanding of building and managing large, global, remote teams providing 24/7 across multiple timezones support to technical and non-technical customers - Strong ability to use quantitative data and metrics to drive decision making - Exceptional written and verbal communication skills - Outstanding business acumen - Empathetic leader; Demonstrated ability to manage individuals and teams effectively - Leadership: Proven ability to set team goals, develop teams to their highest levels of performance, and lead through an ever changing environment. - Excellent attention to detail and project management skills - Are able to learn new digital tools quickly and have a deep understanding of web technology or web architecture - Experience with Help desk tools (Zendesk, Intercom, Freshdesk, etc) - Willingness to dive in and do whats needed, regardless of whether its in the job description - Self motivated; Able to work independently and think creatively to deliver results - Identify and advocate for additional resources needed for your team to succeed (training, SOPs, product work, etc.) NICE TO HAVE: - Technical skills in SQL, Excel, and/or data visualization Qualification: Any Graduate

We are seeking a skilled Technical Support Specialist to provide exceptional support for users of logistics solutions platforms similar to CargoWise and Flexport (e.g., freight management, supply chain, or transportation management systems). The candidate will troubleshoot issues, assist users, and ensure seamless logistics operations for our freight forwarding and supply chain processes from our Cochin office. Responsibilities: - Support users with logistics solutions platforms similar to CargoWise and Flexport, resolving technical issues via ticketing, chat, email, or phone using systems like Jira or Freshdesk. - Assist with integrations (e.g., APIs, EDI) and optimize workflows for logistics platforms. - Train users on logistics solutions platforms and create training materials. - Collaborate with logistics and IT teams to ensure compliance and data accuracy. - Communicate effectively with users, providing clear written and verbal support in English. Qualifications: - 2–3 years of experience supporting users of logistics solutions platforms similar to CargoWise (e.g., enterprise-level freight forwarding or supply chain systems) in a logistics or freight forwarding environment. - 2+ years in customer/technical support, with experience supporting users on logistics solutions platforms like Flexport (e.g., Freightos or other transportation management systems). - Proven experience using ticketing systems like Jira or Freshdesk to manage and resolve support requests. - Strong understanding of logistics processes (e.g., customs, freight forwarding, shipment tracking). - Familiarity with APIs, XML, EDI, or help desk software; certification in a logistics platform is a plus. - Excellent written and spoken English communication skills for clear, professional interactions with users and teams. - Strong problem-solving skills and a customer-centric approach. - Willingness to work from our Cochin office. Job Types: Full-time, Permanent Pay: ₹8,086.00 - ₹36,490.56 per month Shift: Morning shift Work Days: Monday to Friday Language: English (Required) Work Location: In person Job Type: Full-time Pay: ₹21,000.00 - ₹35,000.00 per month Schedule: Day shift Work Location: In person

Job Description: We are looking for a dedicated and customer-centric Customer Support Associate to join our support team. The ideal candidate will have prior experience handling inbound/outbound calls as well as chat/email support, ensuring high-quality service across all communication channels. Key Responsibilities: Handle customer queries via calls, chat, and emails in a timely and professional manner. Maintain a positive, empathetic, and professional attitude toward customers at all times. Identify and assess customers' needs to achieve satisfaction. Provide accurate, valid, and complete information by using the right tools and resources. Follow communication procedures, guidelines, and policies. Escalate unresolved issues to the appropriate teams. Maintain detailed records of customer interactions, comments, and complaints. Meet performance benchmarks such as response time, resolution rate, and customer satisfaction scores. Requirements: Minimum 1 year of experience in customer support (voice + non-voice). Strong verbal and written communication skills in English (regional language proficiency is a plus). Ability to multitask, prioritize, and manage time effectively. Familiarity with CRM systems, support tools, and ticketing platforms (e.g., Freshdesk, Zendesk, etc.). Flexible to work in shifts, including weekends and holidays if required. A calm, patient, and empathetic approach to dealing with frustrated customers Job Type: Full-time Pay: ₹15,000.00 - ₹35,000.00 per month Benefits: Health insurance Schedule: Morning shift Supplemental Pay: Overtime pay Language: English (Required) Work Location: In person Speak with the employer +91 09821222608