Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital). The Role - Responsible for bank account reconciliation and resolving internal and merchant queries raised via Freshdesk related to payouts, transactions, and fund movements. The role involves coordinating with banks for issue resolution, but does not include direct handling of settlements or refunds. Key Responsibilities Conduct regular reconciliations to identify and prevent potential revenue leakages by working closely with internal tech teams. Perform day-to-day reconciliation of deposits and withdrawals from Nodal accounts, ensuring accuracy and completeness. Reconcile bank MIS reports with internal system data and ensure daily fund matching. Coordinate with partner banks to resolve reconciliation discrepancies and payment-related issues. Share daily reconciliation summaries with the accounting team to support timely and accurate accounting entries. Collaborate with technical teams to monitor the ingestion of daily MIS files into internal dashboards and work towards achieving 100% reconciliation accuracy. Address and resolve queries or tickets raised by merchants, customers, or banks in a timely manner. Maintain a strong understanding of internal products to effectively support issue resolution across stakeholders. Review and respond to open tickets assigned via helpdesk tools (e.g., FreshDesk) while meeting defined SLAs. Prepare and publish weekly and monthly reconciliation and performance reports as required. What do we expect from you? Bachelor’s degree. Good communication and writing skills. Good analytical skills. Proficient in the Microsoft Office suite of products, especially MS Excel, to handle large volumes of data. Reconciliation Experience is a must. Motivated self-starter able to work independently with minimal supervision as well as cooperatively with others within and across functions. Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe. Follow us on LinkedIn & Twitter Show more Show less

Location: Remote (To work in Australia time zone 5AM-2PM IST) About the Role As an L3 Application Support Engineer, you will serve as the escalation point for complex technical issues, ensuring high-quality support for our Enterprise SaaS platform used by Health Professionals and Patients. This role is deeply embedded within the Engineering team, requiring strong troubleshooting skills, debugging capabilities, and collaboration with Product and Development teams. You’ll also play a key role in improving documentation, automating processes, and enhancing platform reliability. Key Responsibilities Technical Escalation & Issue Resolution: o Act as the highest level of support within the Support Team. o Investigate and resolve critical incidents, analyzing logs and application behavior. o Work closely with L1/L2 teams to troubleshoot and resolve complex issues. o Replicate and document software bugs for the Development team. Collaboration & Process Improvement: o Work with the Engineering team to debug issues, propose fixes, and contribute to code-level improvements. o Improve support documentation, build playbooks, and optimize incident management processes. o Enhance monitoring and alerting through platforms like Datadog. Technical Operations & Monitoring: o Perform log analysis, SQL queries, and API debugging to diagnose issues. o Monitor AWS infrastructure, CI/CD pipelines, and application performance to identify potential failures proactively. o Maintain uptime and performance using observability tools. Requirements 6+ years in Technical Application Support, DevOps, or Site Reliability Engineering (SRE). Strong troubleshooting skills with technologies such as Node.js, PostgreSQL, Git, AWS, CI/CD. Hands-on experience with monitoring tools like Datadog and uptime monitoring solutions. Proficiency in debugging APIs, SQL queries, and logs. Experience managing support cases through full lifecycle (triage, reproduction, resolution). POSITION DESCRIPTION – Application Support Engineer L3 Ability to write detailed bug reports and collaborate effectively with developers. Strong knowledge of ticketing systems such as Freshdesk, ClickUp, and best practices for incident management. Comfortable with on-call rotations and managing high-priority incidents. Preferred Skills Familiarity with Terraform, Kubernetes, or Docker. Experience writing scripts to automate support tasks. Knowledge of healthcare SaaS environments and regulatory considerations. This role is ideal for problem-solvers who love debugging, enjoy working closely with engineering teams, and thrive in fast-paced, customer-centric environments Key Requirements: Minimum 6+ years in Technical Application Support Strong troubleshooting skills with technologies such as Node.js, PostgreSQL, Git, AWS, CI/CD. Hands-on experience with monitoring tools like Datadog and uptime monitoring solutions Proficiency in debugging APIs, SQL queries, and Perform log analysis Strong knowledge of ticketing systems such as Freshdesk , ClickUp , Exceptional language to handle AUS clients Location: Location: Remote (To work in Australia time zone 5AM-2PM IST) Compensation: Up to Rs.15–20 LPA Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California , Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Device42, a Freshworks company is the most trusted, advanced, and complete full-stack agentless discovery, dependency mapping, CMDB and IT Asset Management platform for Hybrid Cloud. Job Description We are looking for a technical, highly motivated and dynamic IT Product Information & Lead Research Analyst to play a key role in our growing team. This hands-on position is ideal for a self-starter who enjoys research, data curation, and taxonomy design, with a unique opportunity to transition into a leadership role as the team expands. The team is responsible for building and maintaining a comprehensive, accurate, and curated product catalog of all software and hardware technology products sold and deployed globally. The Lead Product Research Analyst will be responsible for: Lead and coach a team of research analysts working on technology data mining and curation. Conduct research on technology data/content about software and hardware products, including vendors, manufacturers, product suites, lifecycle data Collect, analyze, and curate information to enrich our technology catalog, ensuring accuracy and consistency Oversee the maintenance of a technology data catalog, ensuring comprehensive and up-to-date content Design and manage taxonomies for software and hardware products. Develop and enforce rules for normalizing and mapping data between source systems Define and implement end-to-end research workflows, including methodologies, training programs, and quality control measures. Respond to customer and internal requests to enrich catalog content and resolve content-related issues promptly. Act as the subject matter expert (SME) on technology data, working directly with customers and partners to address data-related issues and enhancement requests. Collaborate with internal stakeholders, including engineers and product teams, to translate business requirements into new data offerings and features. Qualifications Bachelor’s degree in computer science, engineering, data management or related field Experience with Master Data Management or Product Information Management platforms Proficiency in writing regular expressions (Regex) - required Familiarity with database tools, data entry systems, and processes. In-depth, subject matter expertise-level understanding of how software is named, titled, and released by commercial and open-source teams, including EOL and vulnerability disclosures. Strong background in researching and managing technical content, with an eye for detail. Ability to identify gaps in data and develop proactive plans to close them. Experience in designing and managing taxonomies for technical products. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California , Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Device42, a Freshworks company is the most trusted, advanced, and complete full-stack agentless discovery, dependency mapping, CMDB and IT Asset Management platform for Hybrid Cloud. Job Description We are looking for a technical, highly motivated and dynamic IT Product Information & Lead Research Analyst to play a key role in our growing team. This hands-on position is ideal for a self-starter who enjoys research, data curation, and taxonomy design, with a unique opportunity to transition into a leadership role as the team expands. The team is responsible for building and maintaining a comprehensive, accurate, and curated product catalog of all software and hardware technology products sold and deployed globally. The Lead Product Research Analyst will be responsible for: Lead and coach a team of research analysts working on technology data mining and curation. Conduct research on technology data/content about software and hardware products, including vendors, manufacturers, product suites, lifecycle data Collect, analyze, and curate information to enrich our technology catalog, ensuring accuracy and consistency Oversee the maintenance of a technology data catalog, ensuring comprehensive and up-to-date content Design and manage taxonomies for software and hardware products. Develop and enforce rules for normalizing and mapping data between source systems Define and implement end-to-end research workflows, including methodologies, training programs, and quality control measures. Respond to customer and internal requests to enrich catalog content and resolve content-related issues promptly. Act as the subject matter expert (SME) on technology data, working directly with customers and partners to address data-related issues and enhancement requests. Collaborate with internal stakeholders, including engineers and product teams, to translate business requirements into new data offerings and features. Qualifications Bachelor’s degree in computer science, engineering, data management or related field Experience with Master Data Management or Product Information Management platforms Proficiency in writing regular expressions (Regex) - required Familiarity with database tools, data entry systems, and processes. In-depth, subject matter expertise-level understanding of how software is named, titled, and released by commercial and open-source teams, including EOL and vulnerability disclosures. Strong background in researching and managing technical content, with an eye for detail. Ability to identify gaps in data and develop proactive plans to close them. Experience in designing and managing taxonomies for technical products. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description PM5 – Senior Manager, Data Analytics We are seeking a highly analytical and strategic Senior Manager, Marketing Analytics to lead our marketing analytics team and drive data-informed decision-making. This role will be responsible for developing and implementing analytics strategies that measure and optimize marketing performance across multiple channels, including paid media, content marketing, email, and SEO. The ideal candidate will have a deep understanding of B2B SaaS marketing metrics, data visualization, and statistical modelling, as well as experience collaborating cross-functionally with marketing, sales, product, and finance teams. Key Responsibilities: Develop and lead the marketing analytics strategy for demand generation to measure marketing effectiveness, customer acquisition, and ROI across all channels. Build, maintain, and optimize dashboards and reports to track KPIs, providing actionable insights for marketing and leadership teams. Analyze campaign performance, marketing funnel efficiency, and customer lifecycle metrics to drive data-driven recommendations. Partner with marketing, sales, and finance to forecast marketing impact, revenue contributions, and customer retention trends. Utilize statistical modelling, attribution analysis, and A/B testing to optimize marketing spend and campaign performance. Manage data pipelines and collaborate with data engineering teams to ensure accurate data collection and integration across platforms (e.g., Google Analytics, CRM, Marketing Automation platform, PowerBI, Looker). Identify trends, opportunities, and risks in marketing performance, presenting findings to key stakeholders. Develop segmentation strategies and customer journey analyses to improve lead conversion and customer engagement. Mentor and manage a team of marketing analysts, fostering a culture of curiosity, innovation, and continuous improvement. Qualifications 8+ years of experience in marketing analytics, preferably in a B2B SaaS environment. Master’s degree in Marketing, Business Analytics, Data Science, Statistics, or a related field. Expertise in marketing performance measurement, data modeling, and attribution methodologies. Proficiency with analytics tools such as Google Analytics, SQL, Python, R, Tableau, Looker, or other BI platforms. Strong understanding of marketing automation and CRM platforms (e.g., Marketo, HubSpot, Salesforce). Experience with A/B testing, cohort analysis, and customer segmentation techniques. Excellent problem-solving skills with the ability to translate complex data into actionable insights. Strong leadership and team management experience. Ability to communicate effectively with both technical and non-technical stakeholders. Highly organized with strong project management skills and the ability to work in a fast-paced environment. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Job Title: Customer Care Representative Open Positions: 2 Location: Hybrid – Work from home initially, then Thane office Salary: ₹15,000/month Working Days: 6 days a week (Sunday off) About the Role We are hiring 2 highly efficient and detail-oriented Customer Care Representatives who can handle large volumes of customer communication across email and social media platforms. The ideal candidates will be proactive, empathetic, and committed to delivering exceptional customer experiences with zero margin for error . Key Responsibilities Respond to 400+ customer emails daily with accuracy and professionalism. Manage and moderate multiple Instagram and Facebook pages , including comments, messages, and inquiries. Identify and understand customer issues quickly and respond with the appropriate resolution. Escalate complex or urgent cases to the appropriate internal teams when necessary. Maintain consistency in tone, grammar, and customer handling in all communications. Ensure timely follow-ups and complete documentation of interactions. Required Skills & Qualifications 1+ year of experience in customer support, preferably in fast-paced or high-volume environments. Excellent written and verbal communication skills in English. Ability to understand customer concerns clearly and act accordingly with empathy and problem-solving attitude. Strong attention to detail and no tolerance for mistakes in responses. Proficiency in using email clients, customer service platforms (e.g., Freshdesk, Zendesk), and social media tools. Ability to multitask, manage time effectively, and stay focused during repetitive tasks. Must-Have Traits Patience, professionalism, and emotional intelligence. Ability to maintain calm under pressure and meet strict deadlines. High level of accountability and ownership of assigned tasks. Fast learner and adaptable to tools, processes, and customer needs. Perks & Benefits Work-from-home flexibility during the initial months. Office perks and additional benefits after transitioning to hybrid (Thane). Exposure to a growing brand and supportive team culture. Opportunities for growth into team. Show more Show less

We are looking for a Customer Support Executive who will be the first point of contact for our customers. You will be responsible for resolving queries, ensuring customer satisfaction, and providing a seamless support experience through various communication channels. Responsibilities Respond to customer queries via chat, email, and calls in a timely and professional manner. Identify customer needs and assist them with accurate information. Escalate complex issues to the relevant team and follow up for timely resolution. Maintain records of customer interactions and transactions. Meet individual and team KPIs (e. g., response time, resolution rate). Stay updated with product knowledge to provide accurate solutions. Requirements Bachelor's degree in any discipline. Excellent verbal and written communication skills in English. Excellent computer and typing skills. Positive attitude, patience, and a customer-centric approach. Willingness to work in rotational shifts, including weekends if required. Preferred (Not Mandatory) Internship or any prior experience in a customer-facing role. Knowledge of CRM tools like Freshdesk, Zendesk, etc. This job was posted by Niranjana Bala from KoinBX. Show more Show less

We are seeking a skilled Technical Support Specialist to provide exceptional support for users of logistics solutions platforms similar to CargoWise and Flexport (e.g., freight management, supply chain, or transportation management systems). The candidate will troubleshoot issues, assist users, and ensure seamless logistics operations for our freight forwarding and supply chain processes from our Cochin office. Responsibilities: - Support users with logistics solutions platforms similar to CargoWise and Flexport, resolving technical issues via ticketing, chat, email, or phone using systems like Jira or Freshdesk. - Assist with integrations (e.g., APIs, EDI) and optimize workflows for logistics platforms. - Train users on logistics solutions platforms and create training materials. - Collaborate with logistics and IT teams to ensure compliance and data accuracy. - Communicate effectively with users, providing clear written and verbal support in English. Qualifications: - 2–3 years of experience supporting users of logistics solutions platforms similar to CargoWise (e.g., enterprise-level freight forwarding or supply chain systems) in a logistics or freight forwarding environment. - 2+ years in customer/technical support, with experience supporting users on logistics solutions platforms like Flexport (e.g., Freightos or other transportation management systems). - Proven experience using ticketing systems like Jira or Freshdesk to manage and resolve support requests. - Strong understanding of logistics processes (e.g., customs, freight forwarding, shipment tracking). - Familiarity with APIs, XML, EDI, or help desk software; certification in a logistics platform is a plus. - Excellent written and spoken English communication skills for clear, professional interactions with users and teams. - Strong problem-solving skills and a customer-centric approach. - Willingness to work from our Cochin office. Job Types: Full-time, Permanent Pay: ₹8,086.00 - ₹36,490.56 per month Shift: Morning shift Work Days: Monday to Friday Language: English (Required) Work Location: In person

Job description Job Description: Our Customer Experience Executive play a crucial part in the mission to deliver timely, accurate and professional customer service to all our customers. In a fun and fast-paced environment, this position requires Call, Email and Chat communication with customers. What will you be doing 1.Provide help and advice to customers using DrinkPrime's protocols or services; 2. Communicate courteously with customers; 3. Handle customer complaints/inquiries or requests; 4. Keep accurate records of discussions or correspondence with customers; 5. Work across different teams (Sales, operations, delivery, finance, etc) for effective and fast issue resolution; 6. Finding ways to measure customer satisfaction and improve services. What we need in you.. 1. Experience in working on ticketing tools like - Freshdesk, Zendesk, etc. 2. Experienced in Calls & Emails 3. Good to have chat experience (Optional) 4. Excellent English communication skills 5. Strong sense of customer empathy 6. Creativity and a good sense of humour will be an added advantage Job Type: Full-time Pay: ₹250,000.00 - ₹350,000.00 per year Ability to commute/relocate: HSR Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required) Language: English (Required) Work Location: In person

Job Title: Material Support Manager Job Description :Are you a natural problem-solver with a passion for customer satisfaction and a deep understanding of airline material management & supply chain logistics? Do you enjoy collaborating with diverse, cross-functional teams to resolve complex issues and drive continuous improvements? If you're someone who’s excited by the opportunity to make a real impact on customer satisfaction and operational success, we want to hear from yo u! Job Summary: As the regional Material Support Manager for the South Asia region, your primary responsibility will be to ensure regional customer satisfaction by acting as a business enabler. You will resolve complex customer issues autonomously by identifying key stakeholders within the network and providing tailored solutions to meet customer material and logistics nee ds.Collaborating closely with multiple cross-functional teams, you will help to uncover customer pain points, gather valuable feedback during customer visits as well as through other customer facing teams. In this role, you will manage regional action plans, drive key initiatives, and support the formal Customer Satisfaction Improvement Program (CSIP) to continuously enhance the overall customer experien ce. You are a part of the team that offers invaluable material support to our customers from various sites across the globe - China (Beijing), Singapore, UAE (Dubai), Denmark (Copenhagen), Germany (Hamburg) and the United States of America (Dulles, Miami and Atlant a). Primary Responsibilit ies: Provide regional material support for complex, systemic issues impacting customer satisfac tion.Offer reliable material and logistics support solutions to the assigned customer accounts and the regional Satair sales force, addressing time-critical, politically sensitive, and technically complex mat ters.Lead collaboration with internal business units to improve delivery performance, ensure process alignment in driving continuous improvements and facilitate customer satisfac tion.Analyze and isolate supply chain problems and safety related issues using the Airbus' legacy and Satair systems for root cause elimination with process owners and functional exp erts Ensure timely resolution of customer cases and complaints raised via Salesforce, acting as a business line representative of Satair Material & Logistics division in consultation with internal te ams. Steering Regional CSIP Activities as a Functional Representa tive: Facilitate the contact collection campaign and support the CSIP Material & Logistics Module rollout as part of regional and global survey man agementCo-develop regional and account-level action plans with proximity teams, ensuring communication and alignment with customer satisfaction initiatives from the regionParticipate in customer visits, accompanying Account Directors or Customer Support Directors, when required, to address material support and satisfaction issues Maintain strong relationships with Airbus Customer Services, including Field Service and Customer Support Directors, to stay updated on key initi atives Manage expectations of customers about applicable policies and contract standards by educating them appropriately when needed Additional Responsib ilities:Represent Satair at industry events, both regional and global, when ne cessary.Provision training to Satair customers on support-focused topics when requiredPerform other duties as assigned Qualified Experience and Training: Education: Required: Degree in Economics, Aeronautical Engineering, Supply Chain Management and/or Engineering / Industrial Engineering Experience: Required: 5+ years relevant work experience in aviation material supply chain and/or aircraft maintenance planning or airline procurementDesirable: Experience working with Airbus operators, in customer material & logistics support within after-sales, or aircraft production process es is a plus Trav el Required: This role requires frequent regional travel for business, including customer meetings and collaborating with internal stakeholders.Qualified Skills & Demonstrated Capabiliti es:Required: Strong interest in solving challenges within aviation after-sales supply cha in logistics.Exceptional interpersonal skills with proven ability to work effectively in a tea m environmentAbility to organize and manage project tasks, driving regional CSIP improvements to meet de sired targetsStrong decision-making abilities, resulting in innovative, creative, efficient and effective solutions for customers and internal stakeholdersGood knowledge of SAP (AP1 and/ or RPR modules) and Google applications. Familiarity with modern communication technologies, social media, and d igital tool s.Desirable: Familiarity with tools such as Salesforce and/ or Freshdesk, besides Airbus World applications, would be an advantage Knowledge of the Airbus and Satair organizational set up and commercially sound judgment skil ls are valued Communic ation Skills: Required: Fluency in English is mandatory (other language s are a plus).Ability to articulate complex technical issues to both customers and internal stakeholders, adjusting communication based on the audience.Excellent negotiation and presentation skills, with the ability to influence senior managers in commercially sensiti ve situations.Customer-focused, diplomatic approach, with a willingne ss to travel . This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sust ainable growth. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sus tainable growth. Show more Show less

Location: Mohali (India – Night Shift) Shift Timing: 12 Midnight – 9:00 AM IST (to align with US time zones) Department: Customer Support Job Summary: We are looking for a reliable and tech-savvy Support Agent to provide Level 1 support for our digital services, including websites, online appointment tools, and marketing platforms, used by veterinary hospitals across the United States. You’ll be the first line of communication for resolving basic issues, answering queries, and ensuring uninterrupted access to our digital products during US business hours. Key Responsibilities: Respond to support tickets, live chat, and emails in a timely and professional manner. Troubleshoot basic issues related to client websites, appointment booking tools, email campaigns, and other marketing services. Escalate technical issues to Level 2/3 support as needed. Monitor system alerts and report service interruptions or unusual activity. Assist clients with tasks such as updating website content, verifying forms, and resolving login/access issues. Maintain detailed records of client interactions and issue resolutions in the ticketing system. Follow standard operating procedures (SOPs) for diagnostics and troubleshooting. Communicate clearly and empathetically with veterinary staff, clinic managers, and business owners. Required Skills & Qualifications: 1–2 years of experience in a technical support or customer service role. Basic knowledge of websites. Familiarity with email marketing platforms is a plus. Ability to speak in English and answer incoming telephone calls. Strong written English communication skills. Ability to troubleshoot issues methodically and logically. Comfortable working independently during night hours. Nice-to-Have: Experience working with US-based clients or in the veterinary/healthcare space. Exposure to CRM systems or ticke ting platforms (e.g., Zendesk, Freshdesk, Zoho Desk). Understanding of DNS, SSL, and basic web hosting concepts. Why Join Us? Work with a growing team supporting life-saving veterinary care in the US. Night shift allowance. Opportunity to grow within tech support, marketing ops, or product teams.

Job Title: Support Agent – Level 1 (Website & Marketing Tools Support) Location: Mohali (India – Night Shift) Shift Timing: 12 Midnight – 9:00 AM IST (to align with US time zones) Department: Customer Support Job Summary: We are looking for a reliable and tech-savvy Support Agent to provide Level 1 support for our digital services, including websites, online appointment tools, and marketing platforms, used by veterinary hospitals across the United States. You’ll be the first line of communication for resolving basic issues, answering queries, and ensuring uninterrupted access to our digital products during US business hours. Key Responsibilities: Respond to support tickets, live chat, and emails in a timely and professional manner. Troubleshoot basic issues related to client websites, appointment booking tools, email campaigns, and other marketing services. Escalate technical issues to Level 2/3 support as needed. Monitor system alerts and report service interruptions or unusual activity. Assist clients with tasks such as updating website content, verifying forms, and resolving login/access issues. Maintain detailed records of client interactions and issue resolutions in the ticketing system. Follow standard operating procedures (SOPs) for diagnostics and troubleshooting. Communicate clearly and empathetically with veterinary staff, clinic managers, and business owners. Required Skills & Qualifications: 1–2 years of experience in a technical support or customer service role. Basic knowledge of websites. Familiarity with email marketing platforms is a plus. Ability to speak in English and answer incoming telephone calls. Strong written English communication skills. Ability to troubleshoot issues methodically and logically. Comfortable working independently during night hours. Nice-to-Have: Experience working with US-based clients or in the veterinary/healthcare space. Exposure to CRM systems or ticke ting platforms (e.g., Zendesk, Freshdesk, Zoho Desk). Understanding of DNS, SSL, and basic web hosting concepts. Why Join Us? Work with a growing team supporting life-saving veterinary care in the US. Night shift allowance. Opportunity to grow within tech support, marketing ops, or product teams. Job Type: Full-time Pay: ₹300,000.00 - ₹500,000.00 per year Benefits: Health insurance Provident Fund Schedule: Night shift Work Location: In person

Job Overview: We are looking for a dynamic and resourceful Customer Support Executive & Integration Specialist with exceptional communication skills and hands-on experience in e-commerce platforms such as Shopify, TikTok Shop, WooCommerce , and various online marketplaces. The ideal candidate will be a proactive problem-solver with a passion for customer satisfaction, particularly with US and Canadian clients , and the ability to work in fast-paced, high-pressure environments. Key Responsibilities: Provide top-notch customer support through email, live chat, and scheduled video/phone calls. Assist customers with onboarding, troubleshooting, and integrating their stores with platforms like Shopify, WooCommerce, TikTok Shop , and others. Guide merchants through API and plugin-based integrations and resolve technical issues efficiently. Schedule and conduct product walkthroughs and integration meetings based on customer availability across time zones. Handle queries from US and Canadian clients with professionalism and a customer-first attitude. Collaborate with internal teams (engineering, product, sales) to resolve escalated technical or operational issues. Document and update support interactions, FAQs, and technical articles for self-service portals. Maintain high levels of customer satisfaction and contribute to continuous support process improvement. Thrive under pressure in peak periods and manage multiple tasks while maintaining attention to detail. Requirements: 2+ years of experience in a customer support or technical integration role within e-commerce or SaaS. Strong knowledge of Shopify, WooCommerce, TikTok Shop , and other e-commerce/marketplace platforms. Familiarity with basic API integrations, plugins, and e-commerce store operations. Proven experience handling customers from US and Canada , including scheduling across time zones. Outstanding written and verbal communication skills in English. Ability to remain calm and composed under pressure and during customer escalations. Tech-savvy, quick learner, and capable of independently resolving technical challenges. Willingness to work flexible hours, including evenings or weekends if needed to support client meetings. Preferred Qualifications: Experience with CRM and support tools such as Zendesk, Intercom, Freshdesk, or HubSpot. Knowledge of e-commerce operations, order fulfillment, and digital marketing integrations. Multilingual capability is a plus. Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Health insurance Provident Fund Schedule: Night shift Education: Bachelor's (Preferred) Experience: Customer service: 5 years (Preferred) Language: English (Required) Work Location: In person

exp loc Responsibilities Monitor and troubleshoot infrastructure components hosted in various cloud environments such as AWS, Microsoft Azure, Google Cloud, and on-premise data centers Work closely with the DevOps team or the development team in identifying and rectifying issues promptly in various environments Respond to reported issues within the agreed SLAs and escalate to appropriate stakeholders based on the incident management process Detect and analyze alarms to provide basic to moderate fault isolation and remote troubleshooting, escalating if necessary Build and maintain tools and frameworks that support automation, health-check of applications, and patching activities Automate daily tasks using configuration management tools like Ansible, Chef, etc, or scripting using Python, Perl, Bash, etc Support and troubleshoot high availability, performance, monitoring, backup, and restoration of different environments Design & build a dashboard to provide visibility into the health of infrastructure using tools like Grafana, Kibana, etc Closely work with client stakeholders to resolve issues and participate in regular cadence calls for business improvement Establish a good working relationship with customers and other professionals Evaluate tools, technologies, and processes to improve the efficiency and scalability of continuous integration environments Requirements B.E/B.Tech/MCA with 2+ of experience in managing cloud infrastructure Experience working in 24x7 Support Environments on help desk tickets, Linux servers in virtualized environments, and monitoring tools like Nagios, working on ticketing tools like JIRA, Freshdesk, and ServiceNow (Preferred), creating runbooks and KB articles for help desk support. Familiarity with the fundamentals of Linux scripting languages Experience in AWS Administration Effective written and verbal communication skills

Job Title: Customer Resolution Executive Location: Noida (On-site, Immediate Joiners Preferred) About Visit Health Visit Health is a pioneering health-tech platform founded by BITS Pilani alumni. Since 2016, we’ve transformed from a telemedicine provider into a comprehensive wellness ecosystem connecting doctors, insurers, and millions of Indian families. We offer services ranging from preventive health to OPD benefits — empowering both individuals and corporates. Serving over 5 million users and partnering with 2,500+ corporations, we are reimagining healthcare delivery across India. Role Overview We are looking for dynamic and empathetic Customer Resolution Executives to join our high-impact support team. This role goes beyond frontline support — you will handle escalated issues and ensure effective end-to-end resolution for complex customer concerns. You will collaborate with cross-functional teams to deliver timely and satisfactory solutions and act as the voice of the customer within the organization. Key Responsibilities Take ownership of escalated customer concerns received via call, chat, and email. Conduct thorough root-cause analysis of escalations to ensure permanent resolutions. Coordinate with internal teams (Operations, Tech, Medical, and Product) for resolution of high-impact cases. Follow-up on unresolved issues and ensure timely closure within committed TATs (Turnaround Times). Maintain detailed documentation of cases, resolutions, and escalation patterns. Track recurring issues and flag them to relevant teams for systemic fixes. Contribute to customer satisfaction (CSAT) and Net Promoter Score (NPS) improvement through excellent resolution management. Manage irate and high-value customers with empathy, professionalism, and patience. Provide feedback to enhance knowledge base, SOPs, and customer support processes. Must-Haves 1–3 years of experience in customer service or escalation handling (preferably in Healthcare, Banking, Insurance, Telecom, or other high-touch services). Fluent in English and Hindi (Kannada is a plus). Excellent written and verbal communication skills. Strong problem-solving, emotional intelligence, and conflict-resolution abilities. Ability to multitask in a fast-paced environment and manage competing priorities. Proficiency in using support tools such as Zendesk, Freshdesk, CRM systems, or internal ticketing tools. Graduate in any discipline OR final-year undergraduate student available full-time. Immediate availability to work from our Noida office. Why Join Us? Be a part of a fast-scaling health-tech company redefining healthcare access in India. Work with passionate teams across domains in a collaborative and mission-driven environment. Enjoy a culture that values wellness, performance, and growth Job Types: Full-time, Permanent, Fresher Pay: ₹30,000.00 - ₹35,000.00 per month Benefits: Health insurance Paid sick time Provident Fund Schedule: Day shift Rotational shift Application Question(s): Do you speak English? Do you have an experience in the Resolution/Escalation ? Total how many years of experience you have in Customer Support? Work Location: In person Speak with the employer +91 9220440231

Company Details: We are trusted as one of the leading IT enabled services provider, having a remarkable track record of consistently delivering workable and robust solutions. This becomes possible as we adopt continual innovation and remain committed to quality, implement and refine processes and leverage technological prowess. With the best software and hardware environments coupled with state-of the-art communication facilities; our offices are fully equipped to work as virtual extensions of clients’ environment, providing 24×7 services. Founded in 1997 in Ahmedabad, India – one of the fastest growing metros of India Branch offices in India, USA and Canada Multi-million US$ turnover with CAGR of 20% 1000+ certified and skilled professionals serving more than 300+ clients globally Offering end-to-end solutions to meet IT and ICT needs of clients Designation: Technical Support Executive Experience: 2 - 4 years Work Location: Ahmedabad KEY RESPONSIBILITIES Provide front line technical support for customers on hosted and managed services and escalate critical issues to Tier II support Establish and maintain contact with customers for request and incident management. Handling Outlook and Mailbox related issues Assist users in connecting Video conferencing applications such as Zoom, WebEx, etc. Walk customers through installing applications and computer peripherals Monitor the availability events like storage availability, network and server performance, events, firewall and security logs. Monitor the backups, recovery errors, respond to the request regarding the restoration of the data, database, files Monitor the metric alerts, performance related issues like high CPU utilization, Application performance, high Memory utilization, Application tuning and Query tuning Installing Operating software, application software, productivity suites or any proprietary software Creating users, security groups, computer accounts, and GPO policies in AD Creating users, security groups in Azure AD Creating email accounts in O365 Troubleshoot O365 related issues Acknowledge the request for start / stop services, user creation and grant specific data access to user Perform initial level troubleshooting as per the Standard Operating Procedure for Knowledge base Analyse, troubleshoot and resolve issues related to OS, software, office / business application, equipment, hardware, peripherals, etc. Configuration of Print devices (network and local), scanner on desktops Maintain an inventory of IT hardware and software assets Answer technical queries (both initial and follow up) via phone, the ticketing system, email, IM Chat Log all issues / customer requests and resolutions Communicate with users, explain issues and resolutions, update activity or train on new equipment or software Build an internal wiki with technical documentation, manuals and IT policies Provides on-call high priority 24/7 technical support as necessary Troubleshoot issues by utilizing resources like KB / Standard Operating Procedure, peer support, supervisor guidance and management consultancy Ensure CMDB and all IT digital assets are real-time updated Provided out-side hours support for critical, urgent and mission critical activities Contribute in building technical knowledgebase Provide methodological assistance to client / peers Follow timely delegation / escalation procedure Follow ITIL standard practices for incident, change and problem management Outstanding analytical and technical problem-solving skills Keep yourself updated with technology updates Adhere to compliance and governance standards and report any non-compliances to the manager Participate & contribute in IT team meetings Foster professional relationship with all colleagues by listening, understanding and responding to their needs Excellent Interpersonal and communication skills (verbal and written) Excellent organizational, time-management and prioritization skills Promote positive customer service attitude among peers SKILLS AND EXPERIENCE 1+ years of experience in supporting / maintaining Windows and Linux server environments Must be proficient and experienced in deploying, configuring, and maintaining Windows 10, 8 & 7 and non-Windows devices and technologies Extensive experience working with different operating systems including Windows and Mac OS Knowledge of Microsoft Office applications, Office365 applications, anti-virus, mobile devices and other IT systems Basic knowledge on Switch, Router and Firewall functionalities Should able to analyse / troubleshoot network printer, deskside printer issues Should have experience in monitoring the IT Infrastructure for capacity breach Should able to configure backup job and fix the failed jobs Should able to analyse the logs and provide logical solution Ability to work effectively with customers over the phone / remote desktop. Familiarity help desk software (e.g. ServiceNow, Freshdesk, JIRA, Track IT) Perks & Benefits: Health Insurance Employee rewards and recognition Flexible working hours Gratuity Food Coupon Professional Development Comprehensive Leave Benefit Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹30,000.00 per month Benefits: Flexible schedule Health insurance Provident Fund Shift: Night shift Rotational shift Work Days: Weekend availability Experience: Windows: 2 years (Preferred) Service desk: 2 years (Preferred) Network : 2 years (Preferred) ITIL: 2 years (Preferred) Shift availability: Night Shift (Preferred) Overnight Shift (Preferred) Work Location: In person

Role Overview Support executive for Heyo, the candidate should be customer-focused and have at least a year of experience in a chat support process.They will handle real-time customer interactions over chat and calls, they will need to guide users through queries, troubleshoot issues, and ensure a smooth experience with Heyo’s platform. Key Responsibilities Respond to customer queries via chat and phone calls in a timely manner Troubleshoot basic technical issues related to calling, WhatsApp setup, and app features Guide users through onboarding steps Document common issues and grab insights to contribute to internal knowledge bases Escalate complex issues to the product or tech team Collect and relay customer feedback Maintain high customer satisfaction Requirements At least one year of experience (preferably 2) in a customer support role (SaaS or tech product experience is vital) Strong communication skills in English and Hindi. Ability to explain technical concepts clearly to non-technical users Familiarity with WhatsApp Business API(very important), cloud telephony, or CRM systems is an advantage Experience using tools like Freshdesk, Google Suit and Excel. Understanding of customer support terminologies (CSAT, FRT, TAT, etc.) Exposure to working in a startup or fast-paced SaaS environment Skills:- Customer Support, API, Customer Service, Customer Relationship Management (CRM), Troubleshooting and Communication Skills Show more Show less

We are looking for a Customer Support Executive adept at delivering exceptional customer service and facilitating seamless access to Eclat products (RemoteXs and MyLOFT) through various channels such as chat, email, and calls. The ideal candidate should possess robust communication skills, collaborate effectively within a team, and exude a positive attitude. We are seeking an individual with a passion for assisting others, coupled with creativity, energy, and a high level of motivation. The successful candidate will be dedicated to resolving customer issues and actively contributing to programs to enhance the overall customer experience. The primary objective of this role is to address and resolve issues that impact our customers. Responsibilities As a Customer Support Executive, your key responsibilities will be to promptly respond to customer queries via tickets and chat, closing tickets with proper and timely follow-ups. Responsible for proactively contributing to the enhancement of customer satisfaction by implementing strategies and initiatives aimed at improving the CSAT (Customer Satisfaction) score. Meet SLAs for all raised tickets, create a knowledge base for recurring issues, promptly report technical issues to relevant teams, and maintain high-quality responses for each handled ticket. Requirements Bachelor of Engineering (preferred IT-CE background). 0-2 Years of prior experience in Customer Support Service. Good written and oral communication skills. Excellent customer handling skills. Experience with ticketing tools like Freshdesk, Zendesk. Corporate emailing and documentation knowledge. Knowledge of Excel, Word, and PowerPoint. Experience in creating FAQs and building a knowledge base. This job was posted by Russell Fernandes from Eclat Engineering. Show more Show less

We are seeking an empathetic, organized, and proactive L0 Support Executive to serve as the first line of support and the primary liaison between end-users and the technical teams. Key Responsibilities User Interaction & Issue Intake Serve as the single point of contact (SPOC) for all incoming technical issues, feature requests, and support queries via tickets, calls, or emails. Log, categorize, and prioritize incidents using the internal ticketing system with high accuracy and clarity. Issue Triage & Escalation Perform basic initial analysis or checks before routing to L1/L2 technical teams. Escalate issues with sufficient context, logs, and user inputs to facilitate quick resolution. Monitor ticket queues, follow up on unresolved incidents, and ensure SLA compliance. User Communication & Coordination Keep users informed about issue status, expected resolution timelines, and workaround suggestions. Act as the communication bridge between users and backend support or development teams. Process Documentation & Reporting Maintain detailed records of support requests, incident logs, and user feedback. Assist in preparing daily, weekly, and monthly support reports to identify recurring patterns or gaps. Knowledge Sharing & User Guidance Guide users through basic troubleshooting steps and how-to queries (e.g., login issues, application navigation). Assist in onboarding new users with system access and orientation on available tools. Required Qualifications Bachelor’s degree or diploma in any discipline with strong communication and coordination skills. 1–2 years of experience in IT support, customer service, or coordination roles. Preferred Qualifications Familiarity with ERP/POS systems and basic ticketing tools. Comfort using remote access tools like AnyDesk, TeamViewer, or RDP. Exposure to IT service desk operations or ITIL-based environments is a plus. Strong interpersonal skills with an emphasis on clarity, patience, and problem ownership. Tools & Systems You’ll Use Ticketing Platforms (e.g., Freshdesk, Zoho Desk, or internal systems) Communication: Email, Phone, Chat Tools Remote Support: AnyDesk, TeamViewer, RDP Reporting: Excel, Dashboards, Logs Job Type: Full-time Pay: ₹10,000.00 - ₹15,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Work Location: In person

Designation: Helpdesk Executive (This is an entry-level IT support role) Key Responsibilities: You will work on a ticketing tool, where user issues are logged and tracked. You need to have excellent communication skills to understand user problems and explain solutions clearly. The job requires you to be available for 24/7 shifts, which means rotational shifts including night support. A basic understanding of Windows operating systems is required to help with common user issues. Some knowledge of networking tools is needed to troubleshoot connectivity or server issues. You may also be involved in NMS (Network Management System) alert configurations monitoring alerts and reporting or escalating them as needed. Experience Required: 0 to 1 year perfect for freshers with some tech background or candidates with internships in IT support.

Growfin is a fast-growing SaaS company that provides financial management solutions to the finance audience, including Controllers, VP of Finance, CFO. Our platform offers features such as financial reporting, collections, cash application & cashflow forecasting, designed to streamline financial operations and drive efficiency in cash flow cycles. Our mission is to help finance teams optimize their performance and achieve their goals with an innovative, user-friendly platform. We're proud of our collaborative and dynamic culture, and we're looking for a motivated and ambitious individual to join our team. As a Product Specialist , you will be the first point of contact for customers, addressing product-related queries and troubleshooting technical issues. In addition to providing L1 support, you will handle bug analysis, work closely with engineering teams, and manage a designated region of customers. This role requires strong problem-solving skills, attention to detail, and the ability to work across rotational shifts to support global customers. Key Responsibilities Provide L1 support by responding to customer queries via email, chat, and tickets. Analyze reported issues, replicate bugs, and escalate to engineering when necessary. Conduct bug analysis to identify patterns and contribute to product improvements. Own and manage support operations for an assigned customer region , ensuring high service quality. Maintain high customer satisfaction by ensuring timely and effective resolutions. Work closely with the product and engineering teams to provide feedback and improve the support process. Document resolutions and contribute to an internal knowledge base . Track and ensure adherence to SLAs for response and resolution times. Required Qualifications Bachelor’s degree in Engineering, Computer Science, or a related field. 1-3 years of experience in a customer support or technical support role. Strong analytical and problem-solving skills. Excellent communication skills (verbal and written). Ability to multitask and work in a fast-paced environment . Preferred Qualifications Prior experience in a SaaS support environment . Understanding of APIs, SQL, or basic debugging tools . Familiarity with support platforms like Zendesk, Freshdesk, or Intercom . Work Environment Location : On-site (Growfin office) Shifts : Rotational Performance Metrics Adherence to response and resolution SLAs . Customer Satisfaction (CSAT) scores . Ticket resolution efficiency and accuracy ." Show more Show less

Responsibilties: Responsible to manage end-to-end client queries and ensuring resolution. Response to Client Emails in defined timelines Should adhere to the SLA and comply as per the defined process and client expectations. Assist with solving challenging client requests or issues and provide suggestions. • Escalate as needed as per the escalation matrix. Freshdesk Ticketing tool experience required. Handle inbound and outbound (need based) client calls and provide support in getting resolution Qualifications: Minimum Graduate Excellent verbal and written communication skills Good MS Power-Point and MS-Excel skills Networking & Building Relationships Time management and organizational skills Strong analytical and problem-solving Deadline-driven and initiative-taking individual Ability to maintain a calm composure in stressful situations. Ability to work independently and collaboratively. Ability to offer excellent customer service Show more Show less

🔸 About Company Intellipaat is a leading online training and certification provider, offering comprehensive courses in various domains, including Data Science, Cloud Computing, AI, and more. We are committed to providing high-quality educational content and empowering learners worldwide to achieve their career objectives. We have more than 10 million learners from 150+ countries learning on our platform. We collaborate with the world's top universities, such as MIT and IITs, to create courses that enhance employability for working professionals and fresh graduates. 🏆Recognized by Economic Times as the most preferred edtech company, Intellipaat has experienced 10X growth in the past year. Join us for a journey of sustainable career growth, job security, and continuous learning! 📈 🔹 Job Title: Manager Post Sales / Operations -EdTech 🔹 Company: Intellipaat 🔹 Job Location: Bangalore (Work from Office) 🔹 Working Days: 6 Days a Week 🔹 Salary: As per last drawn CTC with standard hike 🔸 Role Summary: We are seeking a proactive and experienced Operations Manager from an EdTech or B2C operations background to join our team. You will handle post-sales operations and customer escalations from learners and internal teams, work cross-functionally to resolve them, and improve overall satisfaction and efficiency. 🔸 Key Responsibilities: Act as the final point of contact for unresolved learner and client complaints/escalations. Analyze root causes of issues and implement preventive measures. Collaborate closely with sales, delivery, tech, and support teams to ensure fast resolution. Maintain escalation metrics, generate reports, and present trends to leadership. Build and maintain a knowledge base of common issues and best practices. Monitor SLAs and ensure adherence to resolution timelines. Handle high-pressure situations with empathy, clarity, and professionalism. Improve internal SOPs to minimize future escalations. 🔸 Desired Candidate Profile: 2–4 years of experience in operations or escalations, preferably in the EdTech/B2C industry. Strong communication and conflict-resolution skills. Ability to multitask and manage time effectively under pressure. Proficiency in tools like Excel, CRM platforms (Freshdesk/Zendesk), and ticketing systems. Analytical mindset with a strong customer-first approach. Experience working in a 6-day operational setup is a plus. 🔸 Educational Qualification: Bachelor’s Degree required; MBA or PGDM is a plus. 🔸 Compensation: Salary will be based on your last drawn CTC with a standard hike, aligned with company policy and experience. 🔸 How to Apply: 👉 If you want to apply, please click on the link below: Apply Here-https://forms.gle/5qNj7rE1Wg32qvTU8 Show more Show less

Role: Customer Experience Manager Location: Lucknow (On-site or Hybrid) Experience: 2–5 years Type: Full-time Industry: D2C, Fashion, Lifestyle, or Consumer Brands About Hunnit Hunnit is a premium athleisure brand for urban Indian women who move with purpose. Designed to blend comfort, style, and function — we’re building a brand that truly understands what women want from everyday clothing. We’re bootstrapped, growing profitably, and ready to build a customer experience function that becomes our biggest strength. Role Description This is a full-time Customer Experience Manager role located on-site in Lucknow. The Customer Experience Manager will ensure customer satisfaction, analyze customer feedback, manage the overall customer experience, and communicate effectively with customers. We’re looking for an energetic and empathetic Head of Customer Experience who can lead all customer interactions, build thoughtful systems, and make sure every customer feels valued. You’ll be the first point of contact and the heartbeat of our post-purchase experience — helping us turn customers into loyal fans. What You'll Do Manage customer conversations across WhatsApp, Instagram, email, and website — ensuring fast, friendly, and clear responses Coordinate with the operations and logistics teams to solve delivery or product issues Build simple SOPs, FAQs, and internal processes to reduce friction and improve response quality Track CX metrics like response time, resolution rate, CSAT, and use insights to improve systems Share regular feedback with product, marketing, and ops teams to enhance the customer journey Surprise & delight loyal customers with thoughtful gestures and moments of joy Qualifications 2–5 years of experience in customer experience or customer success at a D2C brand, consumer startup, or lifestyle business Exceptionally clear communicator in English and Hindi Empathetic and calm under pressure — you know how to turn a complaint into a relationship Organized, process-driven, and always looking to make things better Excited to grow with a high-quality, founder-led brand Comfortable using tools like WhatsApp Business, Freshdesk, Google Sheets, etc. Bonus If You Have worked with fashion, lifestyle, or beauty brands Are based in Lucknow Enjoy fitness, wellness, or style trends — and speak the language of our customers What You’ll Get The chance to shape the voice of a fast-growing brand Hands-on experience working directly with the founders A culture that values trust, empathy, and excellence Competitive compensation and room to grow into a CX leadership role Show more Show less

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Call Centre Experience: ? 2-3 years of customer support experience via phone, email, and chat ? Experience working with direct consumers, in B2C environment; B2B is a distinct advantage ? Strong communication skills with a proactive and positive approach to tasks ? High attention to details and follow through ? An effective team player who is able to also work independently ? Proven ability to deal with problems and solve them effectively ? Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience ? Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) ? Online advertising experience is a huge plus and preferred Job Summary: As a Chat Support Agent, you will be responsible for providing high-quality, real-time customer service via chat. You will address customer queries, resolve issues, and provide necessary information to ensure customer satisfaction. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and the capability to handle multiple chat conversations efficiently. What are we looking for? Key Responsibilities: 1. Customer Interaction: o Provide support to customers via live chat on various platforms. o Respond to customer inquiries in a professional and timely manner. o Assist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns. 2. Issue Resolution: o Identify and resolve customer issues and complaints effectively. o Escalate unresolved issues to higher-level support teams when necessary. o Maintain a calm, positive, and helpful attitude with all customer interactions. 3. Product and Service Knowledge: o Stay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information. o Provide clear and concise explanations to customers regarding products, services, or policies. 4. Chat Handling: o Manage multiple customer chats simultaneously while maintaining a high level of customer service. o Ensure that chat responses are efficient, clear, and accurate. o Meet performance metrics for response time, resolution time, and customer satisfaction. 5. Documentation: o Document customer interactions accurately in the system. o Log all inquiries, complaints, and solutions provided for future referenc Maintain detailed records of customer issues and feedback for quality and training purposes. 6. Collaboration: o Work closely with other team members and departments to ensure seamless service delivery. o Share feedback, best practices, and insights with the team leader to improve overall team performance. 7. Quality Assurance: o Maintain high levels of professionalism and ensure that all interactions align with company standards and policies. o Participate in regular training sessions to improve skills and knowledge. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Skills and Qualifications: Skills required Communication Skills Criteria: Written communication proficiency Filter Parameters: Grammar and clarity in writing: Candidates will undergo a written test to assess their ability to respond to mock customer queries. Tone and empathy: The ability to deliver customer-friendly, empathetic responses Technical Knowledge (Preferred- not mandatory) Criteria: Understanding of online payment systems and CRM tools Filter Parameters: Familiarity with payment systems: Basic knowledge of payment gateways, billing processes, and common financial queries. CRM and chat support software: Proficiency in customer management tools (e.g., Zendesk, Freshdesk). Strong Critical thinking and Problem-Solving Ability Criteria: Ability to handle complex customer queries Filter Parameters: Problem-solving test: Candidates will be given hypothetical chat scenarios involving complex payment inquiries. Handling escalations: Experience in resolving escalated or sensitive issues. Performance Under demanding situations Criteria: Ability to manage multiple chats/ difficult calls and meet KPIs Filter Parameters: Simultaneous chat handling: Experience managing multiple chats in a high-volume environment. KPI performance: Past performance metrics (response time, resolution rate, customer satisfaction scores). Customer-Centric Mindset Criteria: Empathy and focus on customer satisfaction Filter Parameters: Test scenario: How well the candidate prioritizes customer experience in their chat test responses 6 Adaptability and Learning Criteria: Willingness to learn and adapt Any Graduation Show more Show less