1926 Freshdesk Jobs - Page 12

About Us HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network...

Job Title: Escalation Lead – Customer Support Location: Hyderabad Department: Customer Experience / Sales Operations About the Role We’re looking for a Customer Support Escalation Lead to lead our escalation team and act as the single point of contact (POC) for all sales and counsellor teams . The role involves managing complex student and parent issues, coordinating with cross-functional teams, and driving process improvements to ensure a smooth and consistent customer experience. Key Responsibilities Lead and mentor the escalation team; ensure timely and quality issue resolution. Act as the POC for sales teams for all customer-related escalations. Coordinate with Product, Tech, Academic, a...

About the Role: We are looking for a Customer Service Executive who will be the first point of contact for our customers. The ideal candidate should have excellent communication skills, a customer-first attitude, and the ability to resolve queries effectively through phone, email, or chat support. Key Responsibilities: Handle inbound and outbound customer interactions via phone, email, or chat. Provide accurate information about products, services, or policies. Resolve customer complaints and ensure customer satisfaction. Maintain detailed records of customer interactions in the CRM system. Coordinate with internal teams to resolve escalations or complex queries. Follow up on pending issues ...

Job Summary: Senior Escalation Executive We are seeking a Senior Escalation Executive to manage and resolve high-priority customer complaints and escalations. The ideal candidate will be responsible for driving resolution across internal teams, ensuring customer satisfaction, and continuously improving the escalation process. Key Responsibilities: • Own and manage Level 2/3 customer escalations received via email, social media, or callcenter• Analyze root causes and coordinate with cross-functional teams (Tech, Ops, Product, Finance)for swift resolution• Maintain TAT and quality SLAs for escalated tickets• Provide clear, empathetic, and professional communication to customers throughout ther...

Job Purpose The position is responsible for managing manuscript submissions and transfers within Sage Track and Sage Path systems, ensuring compliance with submission criteria, accurate data transfer, and timely communication with authors and editors. The role supports the smooth processing of manuscripts across designated journals, maintaining efficiency, accuracy, and professional correspondence throughout the peer review workflow. Key Responsibilities Review manuscripts submitted through Sage Track to ensure compliance with submission criteria. Invite and assign editors to appropriate journals based on author preferences or recommendations from AMEs. Track authors who have not submitted t...

Company Description Karya.cloud is a SaaS-based All-in-one Business Management Software company located in Hyderabad. The company is focused on revolutionizing the way SMEs operate by providing HRM, CRM, Project Management, Finance & Accounting solutions on a unified platform. Karya.cloud aims to increase productivity and accountability through its process-oriented approach. Customer Support: Act as the primary point of contact for customers post-purchase, providing technical support and guidance on the ERP product. Troubleshoot and resolve issues related to the ERP software, addressing customer concerns and ensuring timely resolution. Collaborate with the development team to escalate and re...

About the Role: We're looking for a Product Manager with 3-5 years of experience to help drive product-led growth across our platform. You'll own the product roadmap, collaborate cross-functionally, and optimize product features through data-driven decisions and experimentation. If you have experience with backend systems, platform integration, web & app products, and CRM tools (e.g. Zoho, Freshdesk, LeadSquared), we want to hear from you! Key Responsibilities: Own product roadmap and growth strategy to drive 10X growth. In order to do this, you will have to continuously measure your KPIs and improvise based on strategic data-driven decisions. Conduct A/B tests and analyze data to optimize u...

Role Overview: As the Customer Relationship Executive at Kimirica Hunter International, you will be responsible for overseeing all customer support operations, developing and implementing strategies to enhance the customer journey, and ensuring a seamless and delightful experience for every interaction. You will lead a team of customer service representatives, maintain a high level of customer satisfaction, and act as the voice of the customer within the organization. Key Responsibilities: 1. Customer Support Operations: - Manage and oversee day-to-day customer service operations across multiple channels (email, chat, social media, WhatsApp, and phone). - Develop and implement SOPs to stream...

Experience:3-5 Years Location: Bangalore Work Mode: Hybrid Job Type: Fulltime About The Role We are seeking a Product Support Lead to establish and manage our product support function. This is a mid-level, hands-on role for someone with strong operational support experience, who can handle client-facing issues while building the foundation for a scalable support team. Initially an individual contributor role, the Product Support Lead will grow into managing a small team (24 support engineers/agents). The role requires ensuring timely issue resolution, meeting SLAs, and delivering exceptional customer experience through structured processes and clear communication. Responsibilities Operationa...

About Us At Hectae Analytics, we specialize in software implementation for Freshworks products like Freshdesk, Freshservice, and Freshsales. As a Platinum Implementation Partner for Freshworks, we work directly with global clients to understand their business requirements and tailor Freshworks solutions to fit their operational needs. We work at the intersection of technology, business processes, and customer success. About the role: There is a 3-month probationary period designed for individuals interested in building a career in software implementation. This is a hybrid role that blends business analysis with technical configuration. You will be trained in: Core modules of Freshworks produ...

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, w...

About Aramya Our vision is to build some of the world's most loved fashion and lifestyle brands and enable people to express themselves. With a fast-moving team driven by creativity, technology, and customer obsession, we're building a movement that celebrates every woman's unique journey. We're well funded, with $12M raised from marquee investors like Accel, Z47, and industry veterans. Our first brand, Aramya, launched in 2024, achieved 40 Cr in revenue in its very first year, powered by a proprietary supply chain, in-house manufacturing, and data-led design. Today, we're operating at a 100 Cr ARR and scaling fast. As we expand across India, launch new stores, and roll out fresh collections...

Job Title: Customer Support Lead Location: Gurugram About Us : Enpass is the developer and supplier of one of the world’s leading password and passkey management application, trusted by businesses and consumers globally, with a strong customer base in Europe & US. It helps users prevent cybersecurity breaches caused by phishing and weak password practices while also addressing corporate and regulatory compliance requirements. What sets Enpass apart is its unique ability to provide full data sovereignty, enabling users to store their most valuable data within their own environment, which is a critical advantage for enterprises in today’s security-conscious world. Enpass offers seamless usabil...

About the Role: As a QA Intern, youll help ensure our product is bug-free and user-friendly. Youll test features, find and report issues, and work with the dev team to fix thembasically, youll be the gatekeeper of quality before anything goes live. The charter will include: Test new features and updates (manual/automated) Spot, document, and track bugs Work with developers to get issues resolved Maintain simple, clear test records Re-test after fixes and releases Ideal Persona: Pursuing/completed degree in CS, IT, or related field Detail-oriented with a knack for spotting issues Basic knowledge of QA/testing tools (automation is a plus) Clear communicator and team player Eager to learn and t...

My Fleet Manager (MFM) Service Desk Analyst - Shift timings - 3 AM to 12 noon As a key member of the Customer Success team, you will be responsible for providing high-quality customer support and fostering long-term relationships with telecommunications clients. This role requires exceptional communication skills, technical proficiency, and a strong understanding of mobility and SaaS-based solutions. You will serve as a trusted advisor and first point of contact for clients, providing Level 1 and Level 2 support for incidents and requests related to core telecom products, applications, and connected services. Working closely with internal teams, you will help ensure that customers receive ef...

Job Summary: The Customer Care Operations Manager is responsible for overseeing the daily operations of the customer service team, ensuring a high standard of customer support, implementing process improvements, and managing key performance metrics. This role plays a pivotal part in enhancing the customer experience, maintaining service level agreements (SLAs), and leading a team of customer care representatives and team leaders. We are seeking a highly motivated and experienced Customer Service Professional for our Customer Service department. This role will oversee a dynamic team responsible for delivering exceptional customer experiences. The ideal candidate will have proven leadership sk...

Empower Growth as Our Next Customer Service Training Specialist Are you passionate about helping others succeed? At TalentPop , we are looking for a Customer Service Training Specialist who will play a vital role in equipping our agents and candidates with the skills and confidence they need to thrive. If you excel at creating engaging learning experiences and delivering impactful training sessions, this senior role is for you. What You’ll Bring To The Table 3–5 years of BPO experience in the Customer Service industry 1–2 years of experience as a Customer Service Trainer 1–2 years of Virtual Assistant experience (preferred) Experience with eCommerce platforms and tools such as Gorgias, Shopi...

We are seeking an experienced and strategic IT Infrastructure Head to lead and manage Amasa Outsourcing’s technology infrastructure. The ideal candidate will have deep expertise in setting up and scaling IT systems for BPO or outsourcing environments, including chat support platforms, secure networks, and high-availability server infrastructure. This role demands both technical depth and business alignment, ensuring that all systems operate with 99.9% uptime, robust data security, and SLA-driven performance to support our 24/7 client operations. Key Responsibilities Infrastructure Setup & Management • Design, deploy, and manage end-to-end IT infrastructure, including servers, networks, and c...

About Ticmint: At Ticmint, we're redefining how businesses manage and engage with their events through cutting-edge tech solutions. Our innovative team is dedicated to streamlining event management for companies across industries, equipping them with tools to enhance efficiency and scale. We are committed to fostering a diverse and creative workplace where employees are encouraged to challenge the status quo and collaborate in a supportive environment. As we grow, we are looking for talented and ambitious individuals who share our vision of transforming the future of ticketing. Join us on this exciting journey to shape the future of event tech and make a lasting, positive impact! Job Title: ...

Designation - Support Operations Lead Location: [ Mumbai / Bangalore / On-site] Experience: 5+ years Function: Operations / Customer Support Industry: Insurance | Fintech | Consumer Services About the Role We are looking for a Support Operations Lead to manage our customer support operations across multiple channels. The ideal candidate will drive service excellence, ensure SLA compliance, manage vendor teams, and build scalable processes to deliver an exceptional customer experience. Key Responsibilities Lead the support and calling team , managing rosters, QA checks, and daily performance reviews. Drive SLA adherence by tracking response, resolution, and escalation metrics. Manage BPO/vend...

Key Responsibilities Respond promptly and professionally to customer queries via phone, email, chat, and social media. Troubleshoot product or service issues by identifying root causes and offering practical, step-by-step solutions. Maintain accurate records of customer interactions, conversations, and transactions using CRM software. Collaborate with internal departments (sales, tech, logistics, etc.) to escalate and resolve recurring or complex customer issues. Provide timely updates and follow-ups to ensure customer satisfaction and closure of queries. Assist in improving customer support processes and share customer feedback with the relevant teams. Contribute to the creation of help cen...

Job Code: SIL-66731 | Sigma Infosolutions Limited Ahmedabad, Gujarat, India 1 position Expires on 30/10/2025 Required Experience 4 - 8 Years Skills Manual, Postman, API Testing View full description QA Engineer Location: Ahmedabad Experience: 4–8 years Job Overview: We are looking for a detail-oriented and proactive QA Engineer to join our night shift operations team. The ideal candidate will be responsible for ensuring the quality and reliability of our systems, including customer support tools (Freshdesk), search and analytics platforms (OpenSearch), and databases (MongoDB and Dgraph). This role requires hands-on experience in functional, regression, and API testing, as well as a basic und...

Job no: 527205 Brand: Finance, Procurement, Legal, Privacy, Property Work type: Full time Location: Noida, India Categories: Finance & Strategy POSITION TITLE : Executive /Sr. Executive -GBS Admin dynamics REPORTING TO: Manager-OPERATIONS LOCATION: Noida We are looking for an Admin dynamics executive to handle the invoices and Billing on D365. Work on the Amadeus Queues and Freshdesk, The successful applicant will possess strong understanding of Billing and Invoicing activities or Travel background with good knowledge of GDS Refunds, your work will play a major role in maximizing the customer experience related to Invoicing and refunds. You should have experience interacting and working with...

Company Description Karya.cloud is a SaaS-based All-in-one Business Management Software company located in Hyderabad. The company is focused on revolutionizing the way SMEs operate by providing HRM, CRM, Project Management, Finance & Accounting solutions on a unified platform. Karya.cloud aims to increase productivity and accountability through its process-oriented approach. Customer Support: Act as the primary point of contact for customers post-purchase, providing technical support and guidance on the ERP product. Troubleshoot and resolve issues related to the ERP software, addressing customer concerns and ensuring timely resolution. Collaborate with the development team to escalate and re...

Customer Success, Support & QA Executive Location: Gurugram Experience: 1–2 years About Us CardByte AI Private Limited is a fast-growing SaaS company transforming how businesses connect, manage, and scale relationships through AI-driven contact management. We’re seeking a proactive Customer Success and Support Executive with an eye for quality to help our customers succeed and ensure a flawless product experience. What You’ll Do Customer Success & Support Onboard new customers and ensure smooth adoption of our SaaS platform. Conduct engaging product demos for new and prospective users. Provide prompt, high-quality support via email, chat, and phone. Follow up with customers to increase usage...