740 Freshdesk Jobs - Page 12

Job description Job Title: NOC Engineer – Level 2 (L2) / Level 3 (L3) Department: Network Operations Location: [Coimbatore] Reporting To: NOC Manager / Network Lead Type: Full-time, Shift-based (24x7 support) About the Organization We are a leading Class A Internet Service Provider (ISP) delivering Broadband, Dedicated Leased Line, and IPTV services to residential and enterprise customers across [region/country]. Our network is powered by MPLS, VPLS, GPON, and Metro Ethernet technologies to ensure high-availability, low-latency connectivity. Role Overview As a NOC L2/L3 Technician, you will be responsible for the monitoring, troubleshooting, escalation, and resolution of network issues related to IP/MPLS core, VPLS circuits, customer broadband issues, IPTV streaming, and leased line performance. You will work closely with the L1 team, field engineers, and network architects to ensure uptime and SLA compliance. Key Responsibilities L2 Technician Responsibilities: Monitor NMS/EMS platforms for alarms (Zabbix, SolarWinds, PRTG, etc.). Perform first-line diagnosis of MPLS/VPLS circuits, broadband DSL/GPON issues, and IPTV streaming problems. Coordinate with L1 and Field Support teams for onsite troubleshooting. Escalate unresolved issues to L3/NPE/engineering as per SLA timelines. Execute routine maintenance activities (port flaps, device reloads, etc.). Raise and manage tickets via tools like Remedy, Freshdesk, or ServiceNow. Perform basic router/switch checks using CLI. Maintain SLA and KPI, KRA Document and update SOPs for recurring issues. Technical Skills & Experience MPLS (LDP, RSVP, TE):Strong understanding VPLS/L2VPN:Strong hands-on OSPF, BGP:Advanced troubleshooting IPTV (Multicast, IGMP, QoS):Deep debugging GPON/OLT/ONT:Advanced config (optional) BRAS/BNG:Config and auth debugging Packet capture tools (Wireshark, tcpdump):Required NMS/EMS tools:Same Ticketing systems:Same Linux/CLI scripting:Bash/Python preferred 2–4 years of NOC/ISP experience CCNA / JNCIA or equivalent in Networking/Telecom/CS Bachelor's degree in Computer Science, Information Technology, or a related field. NOC or IT infrastructure environment, including 2+ years in a senior or L2 role. Knowledge and Skills: Advanced knowledge of network protocols and technologies. Strong troubleshooting and problem-solving skills. Experience with network security and firewalls. Ability to work with complex systems and applications. Excellent communication and collaboration skills. Job Types: Full-time, Permanent, Fresher Pay: ₹300,000.00 - ₹600,000.00 per year Benefits: Health insurance Life insurance Provident Fund Schedule: Day shift Morning shift Night shift Rotational shift Education: Bachelor's (Preferred) Experience: Computer networking: 3 years (Preferred) Language: English (Preferred) Work Location: In person

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital). The Role As an analyst we are seeking a dynamic and enthusiastic individual to join our Customer Success team as a junior analyst. The successful candidate will play a crucial role in ensuring our customers have a positive experience with our products and services. This entry-level position offers an excellent opportunity for professional growth and development within the field of customer success. Good To Have Resolve Merchant tickets over Freshdesk and call the merchant. Quick turnaround time to answer Merchant queries and maintain the right categorisation of tickets Identify and assess Merchant needs to achieve customer satisfaction and deliver quality responses. Follow communication procedures and guidelines Go the extra mile to engage customers and keep them happy Collect and pass feedback to the respective stakeholders bring in impactful solutions You will be able to interact with some of the largest new age businesses in the country. Mandatory Qualifications Minimum qualification - Bachelor's Degree Min 2 - 3 years of experience. Should be willing to work in rotational shifts b/t 9am to 9pm Experience in monitoring transactions and ensuring compliance with relevant regulations. Strong proficiency in handling both email and voice processes. Excellent communication and interpersonal skills. Ability to multitask and manage time effectively. Attention to detail and ability to analyze information accurately. Strong problem-solving and decision-making skills. Ability to work collaboratively in a team environment. Knowledge of industry trends and best practices in fintech or banking. Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe. Follow us on LinkedIn & Twitter

About MyOperator: MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across diverse industries with innovative SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are dedicated to delivering excellence through cutting-edge technology and exceptional customer service. About the Role: Are you a results-driven and detail-oriented professional with a strong understanding of telecom regulations and backend operations? We are seeking a dynamic Compliance Analyst - Operations to take ownership of backend operations, vendor management, and ensure full adherence to telecom-related compliances. This role requires a deep understanding of telecom infrastructure, data center operations, and regulatory frameworks. You will be instrumental in driving compliance, optimizing operational processes, supporting strategic business growth, and mitigating potential operational and compliance risks. Key Responsibilities: Regulatory Compliance: Ensure adherence to all telecom-related laws, licenses, and regulatory guidelines (TRAI, DoT, etc.). Stay updated on compliance mandates, coordinate audits and filings, and manage relationships with regulatory bodies. Telecom Procurement & Vendor Management: Conduct end-to-end procurement of telecom resources and services, ensuring cost efficiency, SLA adherence, and compliance in vendor contracts. Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews. Data Center Operations: Oversee procurement and resource planning for data center infrastructure, monitor performance, identify areas for optimization and regulatory alignment, and ensure adherence to relevant security standards. Vendor Governance: Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews. Manage relationships with key vendors. Asset & Infrastructure Troubleshooting: Manage technical troubleshooting, minimize downtime, and ensure preventive maintenance protocols for telecom infrastructure and data centers. Ticketing & Issue Resolution: Handle operational queries via ticketing system, conduct root cause analysis, and suggest process improvements. SOPs & Process Development: Define, document, and suggest Standard Operating Procedures (SOPs) across telecom, compliance, and operations functions. Identify opportunities for automation in operational processes. Data Management & Reporting: Collect and analyze data from internal and external sources to support management decision-making. Develop dashboards and reports for operational visibility and monitor Key Performance Indicators (KPIs) for backend operations and compliance. Cross-functional Collaboration: Work with internal teams to align operational strategies with business objectives and compliance standards. Audit & Cost Optimization Support: Assist in telecom/vendor audits (internal and external) and contribute to cost-efficiency initiatives across operations. Familiarity with audit frameworks is desirable. Risk Management & Mitigation: Identify potential operational and compliance risks and develop and implement mitigation strategies. Stakeholder Management: Interact and manage relationships with external stakeholders like regulatory bodies and auditors. Admin Oversight: Manage end-to-end admin tasks including facility coordination, vendor contracts, and support services to ensure smooth daily operations. Requirements Education: Post Graduate (MBA preferred). Experience: Minimum 3-5 years of experience in backend operations, with mandatory exposure to telecom infrastructure and telecom regulatory compliance. Skills: Deep understanding of the telecom regulatory landscape (TRAI, DoT, etc.). Strong vendor management and negotiation skills, including SLA adherence. Knowledge of telecom and data center infrastructure operations and relevant security standards. Ability to design and optimize operational workflows and SOPs. Proficiency in MS Office (Excel, Word, PowerPoint). Working knowledge of data reporting tools like Google Data Studio, AWS QuickSight, etc. Strong communication and analytical skills. Experience of working with ticketing systems. Basic project management skills. Relevant certifications (e.g., ITIL, specific telecom certifications, compliance-related certifications) are a plus. Proven ability to understand, define, and monitor Key Performance Indicators (KPIs) for backend operations and compliance. Candidates must be based in Delhi/NCR. Other Requirements: Willingness to work flexible hours and roster-based shifts (including Sundays). Comfortable with a 6-day workweek. Location: Work-from-office (Noida, Sector 2). Willing to travel to data centers across India when needed. Flexibility in communication with both technical and non-technical stakeholders. Proactive and solution-oriented approach to challenges. Benefits Competitive salary aligned with industry standards and experience. Opportunity to work at the intersection of compliance, operations, and telecom infrastructure. Exposure to strategic and high-impact operational roles across telecom and data center verticals. A dynamic and collaborative work environment with growth potential. On-the-job learning in telecom regulations, infra compliance, and vendor governance. Potential for growth within the organization. Exposure to new and innovative technologies in the telecom and data center space . Specific training opportunities in telecom regulations or technologies . Job Types: Full-time, Permanent Pay: ₹550,000.00 - ₹650,000.00 per year Benefits: Cell phone reimbursement Health insurance Internet reimbursement Leave encashment Paid sick time Provident Fund Schedule: Day shift Application Question(s): How many years of experience you have as Compliance analyst? Do you have exposure to telecom infrastructure and regulatory compliance such as TRAI or DoT?? Do you have experience in AWS QuickSight, Ticketing systems (e.g., Jira, Freshdesk, Zendesk) Your Current CTC? Work Location: In person

Job Title: Customer Service L1 Support Engineer Department: Application Support Location: Mumbai Reports to: Global Application Support Manager Experience Required : 2-4 years Employment Type : Full-time Job Summary: We are looking for a proactive and detail-oriented L1 Support Engineer to join our customer service team. You will be the first point of contact for our customers, responsible for handling incoming queries, resolving basic technical issues, and escalating unresolved problems to L2/L3 support. Key Responsibilities: • Act as the first line of contact for customers via phone, email, chat, or ticketing system. • Diagnose and troubleshoot basic technical issues, guiding customers through step-by-step solutions. • Provide timely and accurate responses to customer queries. • Escalate complex problems to higher-level support engineers (L2/L3). • Log all interactions, incidents, and resolutions in the support system. • Monitor system alerts and respond to critical incidents within defined SLAs. • Collaborate with internal teams to ensure customer satisfaction. • Follow standard procedures for proper escalation of unresolved issues. • Maintain a high level of professionalism and empathy in all interactions. • Contribute to the creation and maintenance of knowledge base articles. Requirements: • Bachelor’s degree in computer science, Engineering, or equivalent experience. • 2–5 years of experience in a technical support/customer service role. • Basic knowledge of operating systems (Windows/Linux), networking fundamentals, and troubleshooting techniques. • Familiarity with support tools like Zendesk, Freshdesk, Jira, ServiceNow, or similar. • Excellent verbal and written communication skills. • Ability to work in shifts and under pressure. • Strong problem-solving skills and attention to detail. • Willingness to learn and grow in a fast-paced environment. Good to Have: • Experience with ITIL processes and ticketing systems. • Certifications such as ITIL Foundation, or Microsoft Certified: Azure Fundamentals or AWS. • Knowledge of cloud platforms, SaaS products, or CRM tools. Shift & Work Environment: • Rotational shifts (24x7 support model). • In-Office and On-site depending on business needs

Job Summary: We are looking for a skilled and motivated Tech Support Team Lead to manage and guide our technical support team. This role will be responsible for overseeing the day-to-day operations of the support desk, ensuring prompt resolution of customer issues related to access control systems, and driving continuous improvement in customer satisfaction and service quality. Key Responsibilities:  Lead and manage a team of technical support engineers handling Level 1 & 2 support.  Provide technical guidance on access control hardware (controllers, readers, door locks) and software (management platforms, mobile apps, etc.).  Supervise ticket management, ensure SLA compliance, and optimize resolution time.  Troubleshoot complex escalated issues and coordinate with engineering/product teams as needed.  Train team members on new technologies, procedures, and best practices.  Develop and maintain a knowledge base and support documentation.  Monitor team performance using KPIs (First Contact Resolution, CSAT, Ticket Volume, etc.).  Assist in onboarding new clients and technical training for partners/distributors.  Conduct regular audits of support quality and identify areas for improvement.  Collaborate with product and QA teams to relay field feedback and bugs. Required Skills & Qualifications:  Bachelor’s degree in Electronics, IT, Computer Science, or related field.  Minimum 5 years’ experience in technical support, preferably in physical security or access control systems.  Strong knowledge of access control protocols (Wiegand, OSDP, TCP/IP), networking fundamentals, and cloud-based platforms.  Familiarity with systems like HID, ZKTeco, Suprema, Honeywell, or similar brands.  Experience with helpdesk tools (e.g., Zendesk, Freshdesk, Jira).  Strong problem-solving, team management, and communication skills.  Ability to handle pressure and manage escalations calmly and efficiently. Preferred Qualifications:  Certifications in IT/networking (e.g., CCNA, CompTIA) or access control systems.  Experience with IoT integrations, REST APIs, or mobile credential systems.  Prior work in SaaS-based access control platforms

AI Deployment Specialist About Our Client: Our client is a tech-enabled outsourcing platform that integrates AI with human expertise to deliver exceptional customer experiences. Their services—ranging from telecalling to sales and support—leverage automation and trained professionals to drive efficiency, reduce costs, and scale business growth across industries. Job Description: AI Deployment Specialist Location: Noida Experience: 3+ Years Qualification: Bachelors in Engineering or relevant field About the role: This is a customer-facing, project management + technical role focused on deploying AI voice/chat agents for clients. You’ll act as a bridge between customers, tech, and internal teams—making sure the AI agent is designed, integrated, tested, launched, and improved continuously. Responsibilities: Conduct deep-dive sessions to capture goals, data flows, compliance rules, and success metrics. Translate requirements into a clear agent blueprint for building AI agent—conversation flows, prompts, fallback logic, and reporting. Coordinate Product, Engineering, and Ops to configure, test, and launch the AI agent within agreed timelines and budgets. Connect the agent with CRMs, telephony, and data sources via APIs and webhooks; validate end-to-end hand-offs. Guide customers through UAT, collect feedback, and secure go-live approval. Track containment rate, CSAT, and other KPIs; fine-tune prompts and flows to boost performance. Identify new use cases and channels, build business cases, and partner with Sales to grow account revenue. Surface product gaps and influence the roadmap with data-backed insights. Support and coordinate with the operations team and other stakeholders to ensure seamless delivery to customers. Raise open issues with cross-functional teams and drive resolution in a timely manner. “Growth” getter & upseller: Find opportunities to upsell/cross-sell/upgrade in existing customer base to expand the MRR or recurring revenue. Solicit references from existing customers. Own the customer journey from kickoff to steady state, helping prompt writers design, launch and iterate on their AI agents. Coordinate with finance teams for billing initiatives. Run regular check-in meetings through weekly, monthly, and quarterly business reviews to proactively address customer needs, and concerns, and provide quick and effective solutions. Requirements: 3+ years in customer-facing implementation of conversational AI (voice or chat). Proven experience integrating AI solutions with CRMs or ticketing platforms (e.g., Zendesk, Freshdesk, custom stacks). Comfort with basic web tech and APIs, enough to collaborate effectively with engineers. Strong project-management discipline: scoping, timelines, risk mitigation, stakeholder updates. Executive-level communication skills; able to translate technical details into business impact. Mindset of continuous improvement—you treat go-live as Day 1, not done. About Hireginie: Hireginie is a prominent talent search company specializing in connecting top talent with leading organizations. We are committed to excellence and offer customized recruitment solutions across industries, ensuring a seamless and transparent hiring process. Our mission is to empower both clients and candidates by matching the right talent with the right opportunities, fostering growth and success for all.

Key Responsibilities: Respond promptly and professionally to customer inquiries via email, live chat, and social media. Assist customers with product details, sizing recommendations, and order-related concerns. Process and manage returns, exchanges, and refunds as per company policies. Handle customer complaints with patience, empathy, and problem-solving skills to enhance customer satisfaction. Stay updated on product offerings, company policies, and sustainability practices to provide accurate information. Troubleshoot and resolve issues related to website navigation, product availability, shipping, and order processing. Monitor and follow up on open customer cases to ensure timely resolutions. Work closely with logistics and marketing teams to enhance customer experiences. Track customer feedback, report recurring issues, and suggest areas for improvement. Assist in creating FAQs, help guides, and other customer support resources. Required Qualifications: Previous experience in customer service or support role (preferably in e-commerce or fashion). Excellent English-speaking and written communication skills with the ability to communicate clearly, professionally, and empathetically. Strong problem-solving skills with a customer-first approach. Ability to work independently in a remote environment and manage tasks efficiently. Tech-savvy with experience in customer service tools like Zendesk, Freshdesk, or similar platforms. Knowledge of linen fabric, fashion trends, or sustainability practices is a plus. Comfortable working in a fast-paced and evolving business environment. Preferred Skills: 2 years in customer service or support role (preferably in e-commerce or fashion). Experience working in a remote customer service role. Multilingual skills (a plus, but not required). Familiarity with social media-based customer service (Instagram, Facebook, etc.). What We Offer: Benefits: Paid time off, bonuses. Work Schedule: 10 AM 6 PM, Day shift (Monday to Saturday). Employee discounts & professional growth opportunities. An inclusive, empowering, and supportive work environment. skills : - customer support, e-commerce, fashion industry, online retail, customer inquiries, order processing, refunds, exchanges, returns, issue resolution, live chat support, email support, social media customer service, Zendesk, Freshdesk, remote work, problem-solving, communication skills, English proficiency, customer experience, sustainability, fast-paced environment, teamwork, customer satisfaction.

AI Deployment Specialist About Our Client: Our client is a tech-enabled outsourcing platform that integrates AI with human expertise to deliver exceptional customer experiences. Their services—ranging from telecalling to sales and support—leverage automation and trained professionals to drive efficiency, reduce costs, and scale business growth across industries. Job Description: AI Deployment Specialist Location: Noida Experience: 3+ Years Qualification: Bachelors in Engineering or relevant field About the role: This is a customer-facing, project management + technical role focused on deploying AI voice/chat agents for clients. You’ll act as a bridge between customers, tech, and internal teams—making sure the AI agent is designed, integrated, tested, launched, and improved continuously. Responsibilities: Conduct deep-dive sessions to capture goals, data flows, compliance rules, and success metrics. Translate requirements into a clear agent blueprint for building AI agent—conversation flows, prompts, fallback logic, and reporting. Coordinate Product, Engineering, and Ops to configure, test, and launch the AI agent within agreed timelines and budgets. Connect the agent with CRMs, telephony, and data sources via APIs and webhooks; validate end-to-end hand-offs. Guide customers through UAT, collect feedback, and secure go-live approval. Track containment rate, CSAT, and other KPIs; fine-tune prompts and flows to boost performance. Identify new use cases and channels, build business cases, and partner with Sales to grow account revenue. Surface product gaps and influence the roadmap with data-backed insights. Support and coordinate with the operations team and other stakeholders to ensure seamless delivery to customers. Raise open issues with cross-functional teams and drive resolution in a timely manner. “Growth” getter & upseller: Find opportunities to upsell/cross-sell/upgrade in existing customer base to expand the MRR or recurring revenue. Solicit references from existing customers. Own the customer journey from kickoff to steady state, helping prompt writers design, launch and iterate on their AI agents. Coordinate with finance teams for billing initiatives. Run regular check-in meetings through weekly, monthly, and quarterly business reviews to proactively address customer needs, and concerns, and provide quick and effective solutions. Requirements: 3+ years in customer-facing implementation of conversational AI (voice or chat). Proven experience integrating AI solutions with CRMs or ticketing platforms (e.g., Zendesk, Freshdesk, custom stacks). Comfort with basic web tech and APIs, enough to collaborate effectively with engineers. Strong project-management discipline: scoping, timelines, risk mitigation, stakeholder updates. Executive-level communication skills; able to translate technical details into business impact. Mindset of continuous improvement—you treat go-live as Day 1, not done.

At ZeroNorth, we are at the forefront of transforming the shipping industry through digital innovation. Our solutions go beyond optimizing business operations, they are designed to lead the industry in sustainability by significantly reducing CO2 emissions. Our core mission of making global trade greener drives everything we do. Your contributions will play a crucial role in reducing emissions, aligning commercial success with sustainability, and delivering benefits for both profitability and the environment. ZeroNorth is powered by a diverse team of 550+ professionals with more than 38 nationalities, operating out of global hubs including Copenhagen (our headquarters), Athens, Chennai, Mumbai, New York, San Diego, Singapore, Sofia, and Tokyo. We are leading the industry's green transition, enabling our partners to leverage data for actionable decarbonization efforts. Database Support Engineer at ZeroNorth As a Database Engineer, you will be responsible for maintaining the reliability, availability, and performance of our database systems. You will serve as the first line of support for database-related issues, manage incidents, and ensure the smooth operation of both production and test environments on a day-to-day basis. Key responsibilities: Troubleshoot database errors, slow queries, failed jobs, and connectivity problems, including real-time production issues and outages. Collaborate with developers to debug and optimize queries, stored procedures, and database functions Respond to incident tickets, provide timely resolutions or escalate, and participate in on-call rotation for critical after-hours support. Perform root cause analysis, document issues, and contribute to incident review meetings. Monitor logs, alerts, and error reports to identify and address potential issues before they impact systems. Support application deployments involving database scripts and assist with audits, security reviews, and compliance reporting. Work with developers, QA, project managers, and infrastructure teams to ensure application stability and address environment-related issues. Your profile: +5 years of experience as a Technical Executive with proven expertise in resolving complex technical issues. Bachelor’s degree in Computer Science, IT, or equivalent technical support/engineering experience. Skilled in managing and maintaining database systems like Oracle, SQL Server, and MySQL. Proficient with stored procedures, triggers, backup/recovery, and database security including roles, permissions, encryption, and auditing. Experienced with ticketing tools such as FreshDesk, ServiceNow, JIRA, Zoho, and HPSM. Hands-on knowledge of handling pipeline timeouts and automated retry mechanisms to enhance system reliability. Strong troubleshooting, analytical, and cross-team collaboration skills to deliver results. About ZeroNorth At ZeroNorth, we aim to make global trade sustainable by steering the maritime industry toward zero emissions. Using advanced technology and trusted data, our platform delivers real-time insights to optimize operations and align commercial success with environmental impact. We partner with customers on their journey toward sustainability, solving complex challenges and empowering informed decisions that benefit both the planet and their bottom line. Our culture thrives on growth, inclusion, and collaboration. We value honesty, trust, and the unique contributions of every team member, driving meaningful change together. Let's make global trade green.

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Lead - Integrated Marketing (Virtual Events) Are you passionate about creating seamless, high-impact virtual events? Do you thrive in a fast-paced, dynamic environment? Freshworks is looking for a Virtual Events Lead to drive the logistics, execution, and innovation behind our virtual experiences. If you love orchestrating engaging virtual events that captivate audiences, this is the role for you! What you’ll do: Own the virtual event process: Manage the intake of event requests, keep the virtual event calendar current, and ensure seamless communication with stakeholders. Design impactful landing pages: Craft compelling, conversion-optimized event landing pages that grab attention and drive registrations. Set the stage for success: Create dynamic live and simulated virtual events that reflect our brand and enhance audience engagement. Master the tech and logistics: Ensure smooth operations by setting up webinar platforms, running tests, managing registrations, and troubleshooting in real time. Boost event visibility: Partner with our email center of excellence to promote our virtual events through targeted email campaigns and integrated marketing strategies. Deliver an engaging experience: Enable speakers on the platform, moderate Q&A, chat, and interact with attendees through polls and surveys to maximize engagement. Measure, learn & improve: Track performance metrics, analyze attendee engagement, and optimize future events for better results. Success Metrics (KPIs): Registration & attendance growth: Drive higher sign-ups and maximize participation. Audience engagement: Track interaction levels, live participation, and attendee feedback. Operational excellence: Continuously refine processes to enhance event execution efficiency. Qualifications What You Should Bring to the Table: Project management rockstar: You’re a pro at juggling multiple events, keeping stakeholders aligned, and ensuring deadlines are met. Collaboration champion: You thrive in a cross-functional environment, working with marketing, sales, and web teams to make events successful. Tech-savvy builder: Experience with webinar platforms (Zoom, Goldcast), website CMS tools (Contentful), and marketing automation platforms (Marketo, HubSpot, Salesforce). Detail-oriented and precise: You spot and fix issues before they happen, ensuring flawless execution across all event elements. Process innovator: You’re always looking for ways to improve workflows, automate processes, and enhance efficiency. Data-driven decision maker: You use analytics to optimize event performance, track success, and continuously improve audience engagement. Adaptable & agile: You thrive in a fast-moving environment and are comfortable evolving with changing priorities. Additional Information We provide enterprise-grade service software without the complexity, helping to deliver exceptional customer and employee experiences. Join our team to shape the future of virtual events and bring fresh, engaging experiences to life! Ready to make an impact? Apply now and help us revolutionize virtual experiences! At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Summary: We’re looking for a proactive and customer-focused E-Commerce Customer Support Specialist to join our growing team. In this role, you’ll support a well-known U.S.-based online retailer celebrated for offering limited-time deals on popular brand-name products. As a key member of the support team, you’ll be the first point of contact for customers—helping them resolve issues, answer questions, and ensure a smooth and enjoyable shopping experience. You’ll use tools like Gorgias and Shopify to manage support tickets and order-related tasks efficiently. This position is ideal for someone who thrives in a fast-paced e-commerce environment, enjoys problem-solving, and takes pride in delivering exceptional service with empathy and precision. Key Responsibilities: Customer Interaction & Problem Resolution Provide exceptional customer support across various channels (e.g., email, chat, phone), addressing inquiries, resolving issues, and ensuring a positive customer experience for customers navigating a dynamic product catalog Handle product inquiries, order status updates, returns/exchanges, and provide basic technical support as needed, often for unique and time-sensitive offerings Listen actively to customer concerns, empathize with their situations, and offer effective solutions System Utilization & Data Management Efficiently navigate and utilize our primary customer support systems: Gorgias (for helpdesk management) and Shopify (for e-commerce order management). Experience with similar platforms such as Zendesk, Freshdesk, or Intercom for customer support, and WooCommerce or BigCommerce for e-commerce order processing, would be a strong asset Accurately document customer interactions and resolutions within the designated systems Maintain up-to-date knowledge of products, policies, and procedures to provide accurate information, adapting quickly to new product launches Collaboration & Team Contribution Collaborate closely with the eCommerce operations team to streamline processes and improve the overall customer journey Communicate effectively with internal teams to escalate complex issues and ensure timely resolution Contribute to a positive team environment and uphold our commitment to outstanding customer service Participate in training and coaching sessions to continuously improve customer service skills and system proficiency Qualifications: Proven experience (2-4 years preferred) in a customer service or customer support role, preferably in a fast-paced e-commerce environment Strong familiarity with or a quick learner of customer support software; direct experience with Gorgias and Shopify is highly advantageous Excellent written and verbal communication skills in English, with a professional and empathetic tone Strong problem-solving abilities and the capacity to de-escalate difficult situations Highly organized, detail-oriented, and able to manage multiple inquiries concurrently in a dynamic retail setting Ability to work independently with supervision and as part of a collaborative team A positive attitude, strong work ethic, and a genuine desire to help customers Ability to adapt quickly to new technologies and evolving customer service processes for diverse product categories What Makes This Role Exciting: 100 % Remote work set-up and Work Life Balance Competitive pay A Dynamic and Exciting E-Commerce Retail Environment: Be part of a unique e-commerce model that offers new and exciting products daily Direct Impact on Customer Happiness: Your work directly contributes to a positive shopping experience for customers discovering great deals and unique items Growth Opportunities: Join a rapidly expanding team with clear plans for adding more agents, offering pathways for professional development Supportive Team & Leadership: Benefit from comprehensive training, continuous support from supervisors, and oversight from the eCommerce operations lead About BOLD Business: Bold Business is a US-based, leading global business process outsourcing firm with over 25 years of experience and more than $7B in client engagements. We partner with companies worldwide to support their talent outsourcing and workforce scalability needs. (Bold Business recruiters always use a “@boldbusiness.com” email address and/or from our Applicant Tracking System, JazzHR. Any variation of this email domain should be considered suspicious. Additionally, Bold Business recruiters and authorized representatives will never request sensitive information in email or via text.) Powered by JazzHR adtu7xmYXg

Job Title Tele caller / Customer Service Associate (MALE/Female ) Location: Ground : Floor, 11, O Shaughnessy Rd, Langford Town, Langford Gardens, Bengaluru, Karnataka 560025 Salary & Incentives Base Salary: ₹20000– 25000₹ per month (based on experience) Performance Incentives: Commission on successful conversions Bonuses for reaching monthly sales targets Rewards for client retention and satisfaction Key Responsibilities Use and adapt call scripts based on client context. Generate new leads and maintain relationships with existing clients. Make cold calls (to both active and lapsed clients) to drive sales. Accurately record call details and maintain documentation. Analyze call outcomes and report insights to the Team Lead. Follow organizational standards and call guidelines. Meet or exceed daily/weekly call quotas and sales targets. Required Skills & Qualifications MALE/Female candidates preferred Minimum education: +2 (12th grade) or above Strong fluency in spoken and written English Excellent communication and interpersonal skills Proven experience in telecalling, telesales, or a comparable role Capable of efficient data entry and documentation Sales-oriented mindset with effective negotiation and closing skills Preferred Skills & Qualifications Experience using CRM software and telephone systems Strong research skills for prospecting new clients Adaptable communication style tailored to differing customer personalities Demonstrated sales track record in telecalling or phone-based roles Familiarity with tools like Excel, Zoho CRM, Freshdesk, or similar CRMs Job Type: Full-time Pay: Up to ₹30,000.00 per month Benefits: Cell phone reimbursement Schedule: Day shift Supplemental Pay: Overtime pay Performance bonus Experience: Inside sales: 1 year (Required) Telemarketing: 1 year (Required) Language: English (Preferred) Kannada (Preferred) Hindi (Preferred) Work Location: In person

Summary: We’re looking for a proactive and customer-focused Customer Support Agent to join our growing team. In this role, you’ll support a well-known U.S.-based online retailer celebrated for offering limited-time deals on popular brand-name products. As a key member of the support team, you’ll be the first point of contact for customers—helping them resolve issues, answer questions, and ensure a smooth and enjoyable shopping experience. You’ll use tools like Gorgias and Shopify to manage support tickets and order-related tasks efficiently. This position is ideal for someone who thrives in a fast-paced e-commerce environment, enjoys problem-solving, and takes pride in delivering exceptional service with empathy and precision. Key Responsibilities: Customer Interaction & Problem Resolution Provide exceptional customer support across various channels (e.g., email, chat, phone), addressing inquiries, resolving issues, and ensuring a positive customer experience for customers navigating a dynamic product catalog Handle product inquiries, order status updates, returns/exchanges, and provide basic technical support as needed, often for unique and time-sensitive offerings Listen actively to customer concerns, empathize with their situations, and offer effective solutions System Utilization & Data Management Efficiently navigate and utilize our primary customer support systems: Gorgias (for helpdesk management) and Shopify (for e-commerce order management). Experience with similar platforms such as Zendesk, Freshdesk, or Intercom for customer support, and WooCommerce or BigCommerce for e-commerce order processing, would be a strong asset Accurately document customer interactions and resolutions within the designated systems Maintain up-to-date knowledge of products, policies, and procedures to provide accurate information, adapting quickly to new product launches Collaboration & Team Contribution Collaborate closely with the eCommerce operations team to streamline processes and improve the overall customer journey Communicate effectively with internal teams to escalate complex issues and ensure timely resolution Contribute to a positive team environment and uphold our commitment to outstanding customer service Participate in training and coaching sessions to continuously improve customer service skills and system proficiency Qualifications: Proven experience (2-4 years preferred) in a customer service or customer support role, preferably in a fast-paced e-commerce environment Strong familiarity with or a quick learner of customer support software; direct experience with Gorgias and Shopify is highly advantageous Excellent written and verbal communication skills in English, with a professional and empathetic tone Strong problem-solving abilities and the capacity to de-escalate difficult situations Highly organized, detail-oriented, and able to manage multiple inquiries concurrently in a dynamic retail setting Ability to work independently with supervision and as part of a collaborative team A positive attitude, strong work ethic, and a genuine desire to help customers Ability to adapt quickly to new technologies and evolving customer service processes for diverse product categories What Makes This Role Exciting: 100 % Remote work set-up and Work Life Balance Competitive pay A Dynamic and Exciting E-Commerce Retail Environment: Be part of a unique e-commerce model that offers new and exciting products daily Direct Impact on Customer Happiness: Your work directly contributes to a positive shopping experience for customers discovering great deals and unique items Growth Opportunities: Join a rapidly expanding team with clear plans for adding more agents, offering pathways for professional development Supportive Team & Leadership: Benefit from comprehensive training, continuous support from supervisors, and oversight from the eCommerce operations lead About BOLD Business: Bold Business is a US-based, leading global business process outsourcing firm with over 25 years of experience and more than $7B in client engagements. We partner with companies worldwide to support their talent outsourcing and workforce scalability needs. (Bold Business recruiters always use a “@boldbusiness.com” email address and/or from our Applicant Tracking System, JazzHR. Any variation of this email domain should be considered suspicious. Additionally, Bold Business recruiters and authorized representatives will never request sensitive information in email or via text.) Powered by JazzHR B5Z3O3iDqb

*2-4 years exp. in Indian Insurance end-to-end group medical claims, *Resolved queries via Freshchat/Freshdesk (Customer Support) *Policy Document assessments *Stakeholders Mgmt., Collaboration & led escalations *Email/WhatsApp comms. Required Candidate profile *2-4 years exp. in Indian Insurance claims processing, CRM/Servicing/Claims handler roles in Insurer /TPA. *Graduate in healthcare, insurance *Verbal proficiency in English & Hindi must.

About Loxala Loxala is a global freelance marketplace redefining the future of work. Our platform connects top-tier freelancers with high-quality clients in a curated, transparent, and scalable environment. With a strong focus on user experience, innovation, and trust, we aim to build not just a marketplace but a movement. We believe in empowering professionals and companies alike through intelligent systems, a verified talent pipeline, and next-gen collaboration tools like portfolio websites, AI skill-matching, and built-in communication solutions. Job Description Loxala is seeking a Multichannel Customer Support Specialist with 3–4 years of experience to join our growing global support team. You’ll be the first point of contact for our users across social media and ticketing platforms, ensuring they receive timely, clear, and helpful assistance. Key Responsibilities • Manage and resolve customer inquiries through LinkedIn, Facebook, Instagram, and X (Twitter). • Handle support tickets using platforms such as Zendesk, Freshdesk, or similar tools. • Provide clear, concise, and empathetic written responses. • Escalate complex issues to the appropriate internal team. • Proactively identify user pain points and report patterns. • Help optimize and update support documentation and response templates. • Maintain SLAs and customer satisfaction standards. Required Qualifications • 3–4 years of experience in customer support or community management roles. • Experience managing customer interactions across social media platforms. • Excellent written English communication skills. • Familiarity with ticketing systems and CRM tools. • Ability to multi-task and manage competing priorities in a remote environment. • Strong emotional intelligence and problem-solving skills. Preferred Qualifications • Experience working with marketplace or SaaS platforms. • Understanding of freelancing or tech-driven ecosystems. Work Environment • Fully remote role • Flexible hours within your time zone, with occasional team syncs • Opportunity to grow in a mission-driven tech company with a global vision

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Call Centre Experience:2-3 years of customer support experience via phone, email, and chat Experience working with direct consumers, in B2C environment; B2B is a distinct advantage Strong communication skills with a proactive and positive approach to tasks High attention to details and follow through An effective team player who is able to also work independently Proven ability to deal with problems and solve them effectively Professional customer service skills:solutions mindset, helping nature, passion for the customer and the customer experience Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) Online advertising experience is a huge plus and preferredJob Summary :As a Chat Support Agent, you will be responsible for providing high-quality, real-time customer service via chat. You will address customer queries, resolve issues, and provide necessary information to ensure customer satisfaction. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and the capability to handle multiple chat conversations efficiently. What are we looking for Key Responsibilities:1.Customer Interaction:oProvide support to customers via live chat on various platforms.oRespond to customer inquiries in a professional and timely manner.oAssist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns.2.Issue Resolution:oIdentify and resolve customer issues and complaints effectively.oEscalate unresolved issues to higher-level support teams when necessary.oMaintain a calm, positive, and helpful attitude with all customer interactions.3.Product and Service Knowledge:oStay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information.oProvide clear and concise explanations to customers regarding products, services, or policies.4.Chat Handling:oManage multiple customer chats simultaneously while maintaining a high level of customer service.oEnsure that chat responses are efficient, clear, and accurate.oMeet performance metrics for response time, resolution time, and customer satisfaction.5.Documentation:oDocument customer interactions accurately in the system.oLog all inquiries, complaints, and solutions provided for future referencMaintain detailed records of customer issues and feedback for quality and training purposes.6.Collaboration:oWork closely with other team members and departments to ensure seamless service delivery.oShare feedback, best practices, and insights with the team leader to improve overall team performance.7.Quality Assurance:oMaintain high levels of professionalism and ensure that all interactions align with company standards and policies.oParticipate in regular training sessions to improve skills and knowledge. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shiftsSkills and Qualifications:Skills required Communication SkillsCriteria:Written communication proficiency Filter Parameters:Grammar and clarity in writing:Candidates will undergo a written test to assess their ability to respond to mock customer queries. Tone and empathy:The ability to deliver customer-friendly, empathetic responses Technical Knowledge (Preferred- not mandatory)Criteria:Understanding of online payment systems and CRM tools Filter Parameters:Familiarity with payment systems:Basic knowledge of payment gateways, billing processes, and common financial queries.CRM and chat support software:Proficiency in customer management tools (e.g., Zendesk, Freshdesk). Strong Critical thinking and Problem-Solving AbilityCriteria:Ability to handle complex customer queries Filter Parameters:Problem-solving test:Candidates will be given hypothetical chat scenarios involving complex payment inquiries.Handling escalations:Experience in resolving escalated or sensitive issues. Performance Under demanding situationsCriteria:Ability to manage multiple chats/ difficult calls and meet KPIs Filter Parameters:Simultaneous chat handling:Experience managing multiple chats in a high-volume environment.KPI performance:Past performance metrics (response time, resolution rate, customer satisfaction scores). Customer-Centric MindsetCriteria:Empathy and focus on customer satisfaction Filter Parameters:Test scenario:How well the candidate prioritizes customer experience in their chat test responses 6 Adaptability and LearningCriteria:Willingness to learn and adapt Qualification Any Graduation

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Call Centre Experience:2-3 years of customer support experience via phone, email, and chat Experience working with direct consumers, in B2C environment; B2B is a distinct advantage Strong communication skills with a proactive and positive approach to tasks High attention to details and follow through An effective team player who is able to also work independently Proven ability to deal with problems and solve them effectively Professional customer service skills:solutions mindset, helping nature, passion for the customer and the customer experience Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) Online advertising experience is a huge plus and preferredJob Summary :As a Chat Support Agent, you will be responsible for providing high-quality, real-time customer service via chat. You will address customer queries, resolve issues, and provide necessary information to ensure customer satisfaction. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and the capability to handle multiple chat conversations efficiently. What are we looking for Key Responsibilities:1.Customer Interaction:oProvide support to customers via live chat on various platforms.oRespond to customer inquiries in a professional and timely manner.oAssist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns.2.Issue Resolution:oIdentify and resolve customer issues and complaints effectively.oEscalate unresolved issues to higher-level support teams when necessary.oMaintain a calm, positive, and helpful attitude with all customer interactions.3.Product and Service Knowledge:oStay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information.oProvide clear and concise explanations to customers regarding products, services, or policies.4.Chat Handling:oManage multiple customer chats simultaneously while maintaining a high level of customer service.oEnsure that chat responses are efficient, clear, and accurate.oMeet performance metrics for response time, resolution time, and customer satisfaction.5.Documentation:oDocument customer interactions accurately in the system.oLog all inquiries, complaints, and solutions provided for future referencMaintain detailed records of customer issues and feedback for quality and training purposes.6.Collaboration:oWork closely with other team members and departments to ensure seamless service delivery.oShare feedback, best practices, and insights with the team leader to improve overall team performance.7.Quality Assurance:oMaintain high levels of professionalism and ensure that all interactions align with company standards and policies.oParticipate in regular training sessions to improve skills and knowledge. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shiftsSkills and Qualifications:Skills required Communication SkillsCriteria:Written communication proficiency Filter Parameters:Grammar and clarity in writing:Candidates will undergo a written test to assess their ability to respond to mock customer queries. Tone and empathy:The ability to deliver customer-friendly, empathetic responses Technical Knowledge (Preferred- not mandatory)Criteria:Understanding of online payment systems and CRM tools Filter Parameters:Familiarity with payment systems:Basic knowledge of payment gateways, billing processes, and common financial queries.CRM and chat support software:Proficiency in customer management tools (e.g., Zendesk, Freshdesk). Strong Critical thinking and Problem-Solving AbilityCriteria:Ability to handle complex customer queries Filter Parameters:Problem-solving test:Candidates will be given hypothetical chat scenarios involving complex payment inquiries.Handling escalations:Experience in resolving escalated or sensitive issues. Performance Under demanding situationsCriteria:Ability to manage multiple chats/ difficult calls and meet KPIs Filter Parameters:Simultaneous chat handling:Experience managing multiple chats in a high-volume environment.KPI performance:Past performance metrics (response time, resolution rate, customer satisfaction scores). Customer-Centric MindsetCriteria:Empathy and focus on customer satisfaction Filter Parameters:Test scenario:How well the candidate prioritizes customer experience in their chat test responses 6 Adaptability and LearningCriteria:Willingness to learn and adapt Qualification Any Graduation

Administer SaaS tools, IT asset inventory, & onboarding process Resolve IT tickets & manage Freshservice workflows Build automation workflows with Okta, SAML, & Freshservice Support compliance efforts with Infosec team (MFA, SSO, access logs)

Key Responsibilities Provide L1/L2 technical support for all flight-related queries, issues, and escalations raised by agents, business teams, or internal stakeholders. Investigate and debug GDS/API/LLM issues with airlines like IndiGo, Go First, Air India, etc. Collaborate with product, development, QA, and ops teams to troubleshoot and resolve issues within defined SLAs. Proactively monitor flight booking flows, fares, refunds, and cancellation pipelines to identify and mitigate potential disruptions. Maintain detailed logs, root cause analysis, and documentation for recurring issues. Assist in onboarding and training junior support staff and help build a knowledge base. Participate in testing new features and releases to ensure support readiness. Communicate updates and resolutions effectively to business teams and agents. Contribute to process improvement initiatives by identifying patterns and gaps in support operations. Required Skills & Qualifications 5–7 years of technical support experience in the OTA/travel domain, especially in Flights. Strong knowledge of flight booking systems, GDSs (like Galileo, Amadeus), airline APIs, and LLMs. Familiarity with post-booking flows like schedule change handling, refunds, reissuance, and DGCA rules. Hands-on experience with support tools like Jira, Freshdesk, and internal dashboards. Excellent debugging and log analysis skills; basic SQL knowledge is a plus. A proactive, ownership-driven mindset with attention to detail and a bias for action. Good to Have Experience with TravelPort, Mystifly, or direct airline APIs. Knowledge of SOAP/REST APIs, Postman, and basic scripting for API tests. Experience with monitoring tools (like Kibana, Grafana, or custom internal logs).

Job Title: Sales Line Executive Location: Lower Parel, Mumbai Experience: 1–3 years Role Summary Act as the first point of contact for inbound sales calls. Guide customers through product selection, customization, and order placement while ensuring an excellent customer experience. Key Responsibilities Handle sales inquiries over phone with professionalism Recommend products based on customer needs Guide customers on sizing, fabrics, and customization Convert inquiries into confirmed sales Maintain accurate CRM records (Freshdesk) Coordinate with store and production teams for order accuracy Key Skills 1–3 years of experience in sales or customer service (retail/fashion/e-commerce preferred) Excellent verbal communication in English; Hindi/regional languages a plus Customer-first mindset with strong problem-solving skills Convert customers over the call as well Familiar with CRM tools and phone systems Energetic, patient, and service-oriented personality Skills: problem solving,order placement,customer experience,retail,freshdesk,problem-solving,sales,crm,crm tools,product recommendation,communication,customer service

Job description Job Title: Customer Support – Technical (IoT Home Automation) Experience: 3+ Years Location: Pert Smart Home Automation Department: Customer Support / Technical Services Employment Type: Full-Time Job Summary: We are looking for a proactive and technically skilled Customer Support Executive with 3+ years of experience in the IoT Home Automation domain. The ideal candidate will be responsible for handling inbound customer queries, resolving technical issues, and managing warranty-related support calls efficiently to ensure customer satisfaction and retention. Key Responsibilities: Respond to customer calls and emails related to installation issues, product malfunctions, and warranty claims for home automation products. Troubleshoot technical issues remotely and guide customers through step-by-step solutions. Coordinate with the internal technical team for escalated support cases and ensure timely resolution. Maintain clear documentation of customer interactions, problems, and resolutions in the CRM system. Validate warranty claims, update warranty status, and process service requests in line with company policy. Educate customers about device functionalities, app usage, firmware updates, and connectivity solutions. Follow up with customers post-resolution to ensure satisfaction and closure. Contribute to knowledge base articles, FAQs, and support documentation. Requirements: Minimum 3 years of experience in technical customer support, specifically in IoT or Smart Home Automation. Strong understanding of smart devices, wireless technologies (Wi-Fi, Zigbee, Z-Wave), and mobile apps. Excellent verbal and written communication skills in English and local language(s). Ability to manage stressful situations calmly and professionally. Experience using CRM and ticketing tools (e.g., Zoho, Freshdesk, or similar). Problem-solving mindset with a customer-first attitude. Basic networking and troubleshooting knowledge preferred. Nice to Have: Experience working with B2C consumer tech products or automation service providers. Exposure to smart lighting, security systems, voice assistant integrations (Alexa/Google), etc. Job Types: Full-time, Permanent Benefits: Cell phone reimbursement Commuter assistance Internet reimbursement Paid sick time Paid time off Provident Fund Shift: Day shift Work Location: In person Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Paid sick time Paid time off Provident Fund Schedule: Day shift Supplemental Pay: Overtime pay Education: Bachelor's (Required) Experience: Home Automation: 1 year (Required) Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Paid sick time Paid time off Provident Fund Schedule: Day shift Work Location: In person Speak with the employer +91 8886635910

Technical Program Manager - saasgenie Job Description Company Overview saasgenie is seeking an experienced Technical Program Manager to join our dynamic technology team based in North America. As a key leader in our organization, you will drive the successful delivery of complex technical programs focused on custom SaaS integrations and data migration solutions. This role requires a unique combination of technical expertise, customer-facing skills, and program management excellence to deliver exceptional value to our clients. Position Summary The Technical Program Manager (TPM) will oversee the end-to-end lifecycle of technical projects, combining deep technical expertise with strong program management skills and customer engagement capabilities. This role requires proven experience with SaaS platforms, integration development, and data migration projects, along with the ability to confidently present to customers and contribute to business development efforts. Key Responsibilities Technical Leadership & Program Management Manage complete project lifecycles for custom SaaS integrations and data migration initiatives Lead technical architecture discussions and integration design reviews for Freshdesk, Intercom, Freshservice, and other SaaS platforms Oversee custom application development projects from requirements gathering through deployment and support Coordinate complex data migration programs including data assessment, transformation, validation, and cutover activities Drive the technical program management for data migration product offerings, ensuring successful delivery of complex data transformation and migration projects for enterprise customers Lead the development and delivery of custom integrations and applications for major SaaS platforms with direct customer interaction and business development support Ensure technical solutions meet scalability, security, and performance requirements Drive continuous improvement initiatives across all technical programs Customer Engagement & Business Development Present technical solutions and project proposals confidently to prospective and existing customers Lead customer discovery sessions to understand integration requirements and migration needs Collaborate with sales teams to develop compelling technical proposals and support deal closure Conduct technical demonstrations and proof-of-concept presentations Manage customer expectations and maintain strong relationships throughout project delivery Serve as the primary technical point of contact for enterprise customers during project execution SaaS Platform Expertise Leverage deep knowledge of Freshdesk, Intercom, and Freshservice platforms to design optimal integration solutions Stay current with platform updates, API changes, and new capabilities across supported SaaS ecosystems Develop and maintain integration patterns and best practices for supported platforms Troubleshoot complex integration issues and provide technical guidance to development teams Ensure compliance with platform-specific security and governance requirements Data Migration Leadership Lead data migration projects from initial assessment through successful production cutover Develop comprehensive migration strategies including data mapping, transformation rules, and validation procedures Coordinate with customer technical teams to understand source systems and target requirements Manage migration testing, validation, and rollback procedures Ensure data integrity, security, and compliance throughout migration processes Cross-Functional Coordination Collaborate with Engineering, Product, Sales, and Customer Success teams to ensure project alignment Facilitate communication between technical teams and business stakeholders Coordinate dependencies across multiple customer projects and internal development initiatives Manage resource allocation and timeline coordination across all technical programs Provide regular status updates and metrics to leadership and customers Quality Assurance & Risk Management Establish and enforce quality standards for integration development and data migration processes Proactively identify and mitigate technical and operational risks Develop comprehensive testing strategies for integration and migration projects Ensure all deliverables meet functional requirements and customer specifications Coordinate post-deployment support and issue resolution activities Required Qualifications Education & Experience Bachelor's degree in Computer Science, Engineering, Information Technology, or related technical field 5+ years of technical program management experience with SaaS platforms and integrations 3+ years of hands-on experience with Freshdesk, Intercom, Freshservice, or similar SaaS platforms Proven experience managing data migration projects and working with enterprise data systems Demonstrated success in customer-facing technical roles with business development responsibility Technical Skills Deep expertise with SaaS platform APIs, webhooks, and integration architectures Strong understanding of Freshdesk, Intercom, and Freshservice platforms, including customization and integration capabilities Experience with data migration tools, ETL processes, and data transformation methodologies Knowledge of integration patterns, middleware solutions, and API management platforms Understanding of database technologies, data warehousing, and analytics platforms Familiarity with cloud platforms (AWS, Azure, GCP) and modern development frameworks Proficiency with project management and collaboration tools Customer & Business Skills Exceptional presentation and communication skills with proven ability to engage C-level executives Experience supporting sales processes and contributing to deal closure in technical roles Strong analytical and problem-solving capabilities with customer-focused mindset Demonstrated ability to translate complex technical concepts into business value propositions Experience managing customer expectations and delivering successful outcomes in enterprise environments Negotiation skills and ability to manage scope changes and timeline adjustments Leadership & Management Skills Proven track record of leading complex, multi-stakeholder technical programs Experience managing multiple concurrent projects with competing priorities Strong organizational skills with attention to detail and ability to work under pressure Ability to influence and lead cross-functional teams without direct authority Conflict resolution skills and experience managing challenging customer situations Preferred Qualifications Experience with additional SaaS platforms beyond Freshdesk, Intercom, and Freshservice Background in enterprise software sales or business development Project Management Professional (PMP) or Agile/Scrum certification Experience with specific data migration tools and platforms Knowledge of compliance frameworks relevant to enterprise data handling Previous experience in a SaaS or integration services company Understanding of modern data architecture patterns and cloud-native solutions Work Environment & Expectations Location & Travel Based in North America with flexible remote work options Occasional travel required for customer meetings and project kick-offs Availability for customer calls across different time zones as needed Performance Expectations Lead multiple concurrent projects across integration and data migration initiatives Maintain high customer satisfaction scores and successful project delivery rates Contribute measurably to sales pipeline development and deal closure Drive continuous improvement in delivery processes and customer experience Success Metrics In this role, success will be measured by: Successful on-time delivery of integration and migration projects Customer satisfaction scores and reference-ability Contribution to sales pipeline and deal closure rates Quality metrics including post-deployment issue rates Team productivity and process improvement initiatives Revenue impact from successfully delivered projects

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Job Overview: We are looking for a creative and data-driven Growth Marketer to join our dynamic SaaS Revenue growth team. This role will be focused on strategizing and executing growth hacks to drive customer acquisition via owned channels, including the company website. The ideal candidate is passionate about experimentation, understands user behavior deeply, and thrives on improving conversion metrics across the funnel. Key Responsibilities: Growth Strategy & Experimentation: Design and execute innovative growth hacking experiments across owned digital properties. Use rapid experimentation frameworks to identify high-impact growth opportunities and optimize the funnel. Website Conversion Optimization: Collaborate with the website and design teams to create, test, and optimize high-converting landing pages. Use A/B testing, heatmaps, and analytics to understand user behavior and improve key page metrics. User Journey Personalization: Personalize the user journey across the website based on visitor behavior, intent, and segment. Implement tools and tactics to deliver contextual content and experiences to drive conversions. Customer Acquisition via Owned Channels: Develop acquisition strategies using owned assets such as blog, landing pages, email, and chat. Monitor and optimize the performance of these channels with a focus on reducing CAC and increasing MQLs. Analytics & Insights: Track performance of growth experiments and site changes; share actionable insights. Report on growth KPIs including conversion rates, CAC, MQLs, and website engagement metrics. Cross-functional Collaboration: Partner with content, product marketing, design, SEO, and analytics teams to align growth goals and execute campaigns. Qualifications 5-8 years of experience in growth marketing or performance marketing, ideally in a SaaS environment. Proven track record of running and scaling growth experiments. Strong understanding of CRO, A/B testing, and website personalization tools (e.g., Optimizely, VWO, Google Optimize). Familiarity with website analytics platforms (Google Analytics, Mixpanel, Hotjar, etc.). Data-driven mindset with a strong understanding of metrics and experimentation. Excellent communication, creative thinking, and collaboration skills. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Role Title: Customer Delight Team Role Expectations  Act as a point of contact for customers across email, chat, and calls.  Ensure exceptional customer service standards are met consistently.  Demonstrate ownership of queries by resolving them end-to-end with accuracy and empathy.  Coordinate with internal departments (Logistics, Tech, Marketing, and Warehousing) for query resolution.  Maintain a customer-first attitude in a fast-paced, digital-first environment.  Willingness to work in rotational shifts, including weekends. Role Deliverables  Timely response and resolution of customer queries within defined SLAs.  Clear and professional communication across all support platforms.  Identification and escalation of critical or recurring issues to relevant departments.  Support in refining SOPs and documenting best practices.  Contribute to improved CSAT scores by delivering consistent and delightful customer interactions.  Provide regular updates to the team on support trends and feedback.  Help maintain SLAs (response and resolution times) across all platforms.  Take ownership of customer issues and follow problems through to resolution.  Excellent problem-solving skills and the ability to handle pressure situations with empathy. Reporting Relationships Reports to: Customer Experience Manager Educational Qualifications  Graduate in any discipline (preferred: Commerce, Business Administration, or related fields). Experience Required  1–3 years of experience in customer service/support, preferably in e-commerce, retail,or cosmetics/beauty industry.  Strong command over written and verbal communication (English required, Hindi proficiency preferred).  Experience in using CRM platforms such as Freshdesk, Shopify, Uniware, Clickpost or similar tools.  Prior exposure to order, returns, refund, or courier coordination processes is a plus. About SUGAR Cosmetics (www.sugarcosmetics.com) SUGAR Cosmetics, a cult favorite amongst Gen Z and millennials, is one of the fastest-growing premium beauty brands in India. With its clutter-breaking persona, signature low-poly packaging and chart-topping products, SUGAR is the makeup of choice for bold, independent women who refuse to be stereotyped into roles. Crafted in state-of-the-art facilities across Germany, Italy, India, USA and Korea, the brand ships its bestselling products in Lips, Eyes, Face, Nails & Skin categories across the world. With a cruelty-free range that is high on style and higher on performance, the brand is obsessed with crafting products that are a perfect match for every Indian skin tone across seasons and around the calendar. Backed by the trust of marquee investors and the love of millions of makeup enthusiasts, SUGAR Cosmetics is rapidly scaling its physical presence with 50,000+ retail touchpoints across 550+ cities and a mission of reaching the doorstep of every makeup user in the country. Skills: crm platforms,empathy,problem-solving,coordination,customer,platforms,customer service,communication

We are the PERFECT match if you... Are a graduate with a minimum of 2-4 years of technical product support experience with following skills: Clear logical thinking and good communication skills. We believe in individuals who are high on ownership and like to operate with minimum management An ability to "understand" data and analyze logs to help investigate production issues and incidents Hands on experience of Cloud Platforms (GCP/AWS) Experience creating Dashboards & Alerts with tools like Metabase, Grafana, Prometheus Hands-on experience with writing SQL queries Hands on experience of logs monitoring tool (Kibana, Stackdriver, CloudWatch) Knowledge of Scripting language like Elixir/Python is a plus Experience in Kubernetes/Docker is a plus. Has actively worked on documenting RCA and creating incident reports. Good understanding of APls, with hands-on experience using tools like Postman or Insomnia. Knowledge of ticketing tool such as Freshdesk/Gitlab Here's what your day would look like... Defining monitoring events for IDfy's services and setting up the corresponding alerts Responding to alerts, with triaging, investigating and resolving resolution of issues Learning about various IDfy applications and understanding the events emitted Creating analytical dashboards for service performance and usage monitoring Responding to incidents and customer tickets in a timely manner Occasionally running service recovery scripts Helping improve the IDfy Platform by providing insights based on investigations and analysis root cause analysis Get in touch with ankit.pant@idfy.com