1319 Freshdesk Jobs - Page 12

We are seeking a skilled and customer-focused Customer Support Engineer to join our Bangalore team. The ideal candidate will be responsible for providing technical assistance, troubleshooting customer issues, and ensuring a seamless customer experience. You will act as a bridge between customers and the technical team, resolving inquiries and delivering high-quality solutions in a timely manner. Key Responsibilities 1. Customer Assistance: o Serve as the first point of contact for customer support inquiries via email, phone, or chat. o Provide technical guidance and resolve issues related to the company’s products or services. 2. Troubleshooting and Problem Resolution: o Diagnose and trouble...

Role & Responsibilities: Respond to customer inquiries via calls, chat, and email in a professional manner. Resolve issues related to orders, payments, shipping, and returns efficiently. Maintain accurate records of customer interactions and feedback. Provide troubleshooting for platform-related issues. Collaborate with internal teams to improve customer satisfaction. Ensure a high first-contact resolution rate and maintain response time SLAs. Requirements: 1+ year of experience in customer support (preferably in e-commerce). Strong communication skills in English & Hindi (additional languages are a plus). Ability to handle high volumes of queries with patience and efficiency. Familiarity wi...

Hi folks , Urgent requirements of Inside Sales Manager Total Years of Experience - 10+years of experience in sales ( with min. 5 years as a team manager) Location - Gurugram 2nd and 4th Saturday is off and Sunday fixed off. Salary - Fixed salary + monthly incentives *QUALIFICATIONS AND EDUCATION REQUIREMENTS* Graduation in any stream PREFERRED SKILLS* 📍10+ years of experience in Inside Sales / Telesales in B2C/D2C environments. 📍Proven experience managing large-scale PROFESSIONALLY manage call center / contact center operations, who can create processes. 📍Demonstrated success in owning and scaling revenue-driven sales functions. 📍Strong understanding of CRM systems (e.g., Salesforce, Zoho, F...

Who we are : Money. A subject that’s always on our mind. We go through a rollercoaster of emotions when it comes to money. That’s why at Jupiter, our mission is to enable people to improve their relationship with money. We are a financial services platform that leverages technology to offer our customers seamless and userfriendly products related to banking, loans, and investments. So whether it’s a savings account, credit cards, investment and payments, it's all on Jupiter. We also help users cut through the banking jargons, offer smart insights based on spending and provide users with a range of new age features to enable and make sense of their finances. Our journey so far: Jupiter was fo...

Client Relationship Manager Intern (Primary Title) About The Opportunity A fast-growing player in the D2C Apparel & Fashion e‑commerce sector, focused on online retail and customer-first brand experiences across India. We sell lifestyle clothing and accessories and prioritise high-touch after-sales service, repeat-purchase growth, and social commerce engagement. This is a remote internship based in India supporting customer and account lifecycle activities. Role & Responsibilities Act as the primary point of contact for assigned customers—handle inbound queries and perform proactive outreach to improve satisfaction and retention. Support pre-sales and post-sales lifecycle: process orders, co...

Sprinto is a leading platform that automates information security compliance. By raising the bar on information security, Sprinto ensures compliance, healthy operational practices, and the ability for businesses to grow and scale with unwavering confidence. We are a team of 250+ employees & helping 2 000+ Customers across 75+ Countries . We are funded by top investment partners Accel, ELEVATION & Blume Ventures and have raised 32 Million USD in funding, including our latest Series B round. Your Mission: Be the technical champion behind Sprinto’s exceptional customer experience. You’ll solve challenging technical issues, support seamless integrations and APIs, and directly impact customer suc...

We are looking for a Technical Support Manager for our next generation CRM platform. You will be responsible for nurturing relationships with our high value customers, while driving onboarding & product adoption by bringing our best practices, innovations and capabilities to our customers. The Technical Support Manager will deliver technical leadership coupled with a deep understanding of customer support methods to drive greater business value and satisfaction. Our teams are dedicated to helping our customers see the benefits of our technology come to life. As part of our team, you will play a key role in understanding the needs of our customers and help shape the future of customer support...

Company Description About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies - from startups to public companies - around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, Taylor...

Intern – Product Operations Position Overview: We’re looking for a Product Operations Intern to act as the bridge between our Product and Customer Support teams. This internship offers a unique opportunity to understand how product decisions influence customer experience and how customer feedback drives product development. About the Role As a Product Operations Intern, you will work closely with both Product and Customer Support to improve product experience and customer satisfaction. The role involves data analysis, process improvement, and cross-functional collaboration , giving you hands-on exposure to the full product lifecycle. Key Responsibilities: Monitor and analyze customer support...

About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Medi...

About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Medi...

Job Objective: To support the sales team in technical pre-sales engagements by understanding customer requirements, delivering product demos, conducting Proof of Concepts (PoCs), and positioning IntelliDB as the preferred enterprise PostgreSQL platform. Key Responsibilities: Collaborate with the sales team to understand customer needs and craft tailored database solution proposals. Conduct deep-dive technical presentations, product demonstrations, and workshops to prospective clients. Lead Proof of Concept (PoC) deployments from scoping, setup, tuning, to successful demonstration of IntelliDB capabilities. Articulate the technical differentiators of IntelliDB vs PostgreSQL Community, EDB, Or...

Role Description This is a full-time on-site role for a Sr Technical Customer Support Executive located in Tirunelveli. The Sr Technical Customer Support Executive will be responsible for providing excellent customer support, ensuring high levels of customer satisfaction, and addressing technical support needs. Daily tasks will include managing online support channels, resolving customer issues, and delivering quality customer service. Additionally, the executive will be expected to handle inquiries, troubleshoot technical problems, and provide timely solutions. Qualifications Customer Support, Customer Service, and Online Support skills Strong Technical Support skills Proven track record in...

Customer-oriented attitude with excellent communication skills (verbal & written) is a must. Knowledge of software installation and troubleshooting on Windows and Linux. Must be able to work in 247 shifts. Ability to perform remote troubleshooting and provide clear instructions Experience in interacting with global customers on phone and giving them support through remote management tools. Must be able to learn and understand enterprise level solutions quickly. SaaS experience is preferred. Experience on CRM tools like JIRA, Sales Force, Zendesk, Freshdesk, Zoho or any other. Hands-on experience on Windows and Mac. Incident management and service request handling experience is an added advan...

Key Responsibilities Respond to customer queries via tickets and chat, closing tickets with proper and timely follow-ups. Work on contributing to the enhancement of customer satisfaction by implementing strategies and initiatives aimed at improving the CSAT (Customer Satisfaction) score. Meet SLAs for all raised tickets, create a knowledge base for recurring issues, promptly report technical issues to relevant teams, and maintain high-quality responses for each handled ticket. Requirements Bachelor of Engineering (preferred IT-CE background). 02 years of prior experience in customer support service. Good written and oral communication skills. Excellent customer handling skills. Experience wi...

We are astylish and sustainable online clothing brand specializing in high-quality linen garments. We are dedicated to delivering timeless, comfortable, and eco-friendly fashion. As we expand, we are looking for a Customer Care Representative to join our team and provide exceptional support to our valued customers. This role is ideal for a woman who is passionate about customer service and sustainability and enjoys working in a fast-paced, remote environment. The selected candidate will handle customer queries, resolve issues efficiently, and ensure a seamless shopping experience across multiple communication channels, including email, live chat, and social media. Key Responsibilities: Respo...

Job Area: Customer Support - Voice (Inbound) Our client is a leading lifestyle consumer products manufacturing company that is looking for Customer Support professionals to manage Inbound enquires from the customers related to the company products & their eCommerce services. Job description Manage customer (B2C) grievances end-to-end through Voice also with Email & Chat, if required Respond to customer complaints with the specified TAT Multitasking is required to handle calls, emails & chats Updating CRM & maintain logs of all customer interactions Required Candidate profile Should be fluent in English, Hindi and one more regional language Experience in any CRM tool (preferable FreshDesk) & ...

Location: Surat Experience: 1+ Year Role Overview We are looking for a Customer Support Executive (Chat) to join our team in Surat. You’ll be the first point of contact for our users, offering real-time assistance via chat (and email, if needed). This role is not just about resolving issues — it's about enhancing user experience, collaborating with product teams, and continuously improving support content and tools. You will also contribute to content creation and fine-tuning our AI chatbot for an even better support experience. Key Responsibilities Provide real-time customer support via chat and email (voice support during initial onboarding). Understand and resolve user queries efficiently...

About Us HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network...

We’re seeking a highly proactive and confident Customer Success Associate who will work closely with product, support, and implementation teams to ensure smooth deployments, measurable outcomes, and long-term satisfaction for each of our customers.

Lead with Impact as Our Next Customer Service Team Lead Do you thrive in guiding teams toward success? At TalentPop, we’re looking for a Customer Service Team Lead who can motivate, mentor, and elevate our customer support teams to deliver exceptional service for e-commerce brands. If you’re a results-driven leader who knows how to balance people management with operational excellence, this role is for you. What You’ll Bring To The Table Minimum 3 years of leadership experience in a customer service environment. Proven background in e-commerce customer service (Shopify, BigCommerce, or Amazon experience a plus). Strong command of English, both written and spoken. Familiarity with support too...

You will be responsible for providing exceptional technical support for users of logistics solutions platforms such as CargoWise and Flexport. This position will be based in our Cochin office and involve troubleshooting issues, assisting users, and ensuring smooth logistics operations for freight forwarding and supply chain processes. Your main responsibilities will include supporting users on logistics platforms, resolving technical issues through ticketing, chat, email, or phone using systems like Jira or Freshdesk. Additionally, you will assist with integrations (e.g., APIs, EDI), optimize workflows, train users, and collaborate with logistics and IT teams to ensure compliance and data ac...

Job Role: Customer Support Manager B2B SaaS Location: Hyderabad Work Mode: Work from Office only. Travel: Candidate should be open to travel based on business demand **Travel to client locations for up to 3 to 4 days per quarter based on business requirement Experience: 10+ Years of relevant experience in Customer Support including 3+ Years in Team Management. ** B2B / Enterprise SaaS Customer Support Experience is desired **Prior experience in sales is a strong advantage. Industry: SaaS / Technology Educational Background: Bachelors degree in Computer Science, IT, Business Administration, or related field (MBA preferred). Job Overview: We are seeking a seasoned Customer Support Manager with...

About the Department: The Implementation / Delivery Department is responsible for onboarding the customer and ensuring the client’s project expectations are met with the timelines. Individual location specific teams are bifurcated and functional to cater the language preference of the customer to ensure more stickiness and connectivity with the customer to ensure smooth transition. Position Purpose : We are looking for passionate, professional and customer focused individuals who will be responsible for delivering onsite training, implementation, and support to ensure new customers' successful adoption and utilization of greytHR. About the Role As an Onsite Engineer, you will play a cruc...

Job Description / Responsibilities * Work together with the Application Support Manager to provide amazing customer support to users, ranging from small to large online retailers like Etsy, Groupon Goods, Shopify, Amazon, etc. Work with our customers to understand their problems, frustrations, and roadblocks. Provide your analysis to internal stakeholders, educating and evangelizing for improvements that result in a support experience that delights customers. Work with our product management and engineering teams to provide quantitative feedback on customer issues. Help drive product improvements to reduce customer frustration and friction. There will be opportunities to work in a first-clas...