Job Purpose
The position is responsible for managing manuscript submissions and transfers within Sage Track and Sage Path systems, ensuring compliance with submission criteria, accurate data transfer, and timely communication with authors and editors. The role supports the smooth processing of manuscripts across designated journals, maintaining efficiency, accuracy, and professional correspondence throughout the peer review workflow.
Key Responsibilities
- Review manuscripts submitted through Sage Track to ensure compliance with submission criteria.
- Invite and assign editors to appropriate journals based on author preferences or recommendations from AMEs.
- Track authors who have not submitted their manuscripts by the defined deadlines and follow up accordingly.
- Assist authors in processing papers transferred from Sage Path to destination journals.
- Initially manage submissions for broad journals, with scope to expand to other journals over time.
- Perform daily checks in the transfer folder of assigned journals to process Sage Pathtransferred papers.
- Verify that all submission information has transferred accurately; fill in any missing details using available resources in Sage Path (training and guides will be provided).
- Use standardized email templates to contact authors for missing information and provide guidance throughout the submission process.
- Monitor unsubmitted Sage Path manuscripts in destination titles; proactively reach out to authors to offer support and resolve queries.
- Utilize ScholarOne (across multiple journals) and Freshdesk as primary operational tools.
- Generate periodic reports from Sage Track as required.
- Troubleshoot to ensure smooth functionality of the Sage Track site.
Key Accountabilities
Productivity and Quality Standards
- Manage the number of submissions assigned annually as per the yearly WAP, following successful completion of training and phased transition of responsibilities.
- Respond to email inquiries from journal editors, associate editors, authors, reviewers, and Sage staff within 24 hours (excluding weekends and holidays), using clear, concise, and professional communication.
- Coordinate with ScholarOne support staff when troubleshooting technical issues within Sage Track.
- Support journal editors and/or Sage staff with special projects and initiatives as needed.
- Adhere to the Journal Workflow Guide and established procedures.
- Meet or exceed productivity standards defined for the Editorial Assistant Peer Review role.
- Maintain professional, courteous, and effective communication with all stakeholders.
- Escalate any tense or sensitive communication from editors/authors to your supervisor and share positive feedback or praise as well.
- Apply problem-solving skills to address and resolve journal-related issues efficiently.
Skills And Competencies
- Contribute constructive ideas and feedback to improve workflows and team performance.
- Provide peer support to team members on assigned journals as defined by the supervisor.
- Participate actively in departmental projects, committees, or task forces.
- Collaborate effectively within the team to achieve group success and maintain a positive work environment.
- Communicate clearly, courteously, and cooperatively with all internal and external contacts.
- Demonstrate professionalism, discipline, and a commitment to quality in all aspects of work.
- Engage in additional activities as needed to support company and departmental goals.
Qualifications And Experience
- Education: Bachelor's Degree (required).
- Experience: 01 year of relevant experience in the publishing industry (preferred).
Sage is a global academic publisher of books, journals, and library resources with a growing range of technologies to enable discovery, access, and engagement. Our mission is building bridges to knowledge supporting the development of ideas through the research process to scholarship that is certified, taught, and applied.
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Sage is committed to the full inclusion of all qualified applicants. Accommodations will be made for any part of the interview process.
