754 Freshdesk Jobs - Page 14

Key Responsibilities: Respond to customer queries via email and chat in a timely and professional manner. Provide accurate information regarding products, services, orders, billing, or technical issues. Resolve complaints and follow up with customers as required. Maintain a high level of accuracy and attention to detail while entering data. Adhere to customer service and quality standards. Escalate unresolved or complex queries to the relevant department or supervisor. Maintain records of interactions in the CRM or support system. Eligibility & Requirements: Qualification: 12th pass or any graduate. Freshers are welcome; prior experience in BPO/email/chat support is a plus. Excellent written communication skills in English. Typing speed of at least 3035 words per minute with good accuracy. Basic computer knowledge and familiarity with MS Office or Google Workspace. Ability to multitask and work in a team environment. Willingness to work in a fixed day shift (e.g., 9 AM 6 PM or 10 AM 7 PM). Preferred Skills: Prior experience in e-commerce, banking, or technical chat/email support. Familiarity with CRM or ticketing tools like Zendesk, Freshdesk, or Salesforce. Strong problem-solving and decision-making skills. Customer-first mindset with a calm and professional attitude.

Job Title: L1 Support Engineer – Lending Solutions Location: Mumbai Employment Type: Full-Time Reporting To: IT Operations / Application Support Manager Job Summary: The L1 Support Engineer acts as the first line of support for users interacting with lending platforms such as LOS (Loan Origination System), LMS (Loan Management System), and related tools. This role includes ticket resolution, basic configuration tasks (including workflow management), and coordination with L2/L3 teams. The candidate must ensure timely support, minimal downtime, and high customer satisfaction. Key Responsibilities: 1. Ticket Handling & User Support Monitor and triage incoming support tickets (via Jira, Freshdesk, ServiceNow, etc.) Respond to queries related to application access, functionality, and basic usage Handle frequently encountered issues like KYC rejections, document upload failures, or incorrect loan stage progression 2. Issue Diagnosis & Resolution Troubleshoot and resolve first-level technical or business process issues Validate user input against backend records Support password resets, role updates, and loan status corrections 3. Workflow Configuration Support Manage user-level and role-level workflow transitions based on approval matrix Modify configurations for loan stages, such as: Application > Credit Evaluation > Risk > Disbursal > Post-Disbursal Update stage conditions (e.g., auto-move on approval, mandatory document uploads) Support setup of dynamic forms and decisioning rules in LOS workflow tools Perform sanity checks after configuration changes Coordinate with product/business teams to validate updated flows 4. Monitoring & System Checks Monitor job schedulers (e.g., disbursement jobs, reconciliation tasks) Validate logs for failed API calls or unexpected behavior Alert L2/Dev teams in case of outages, latency issues, or data mismatches 5. Escalation & Coordination Escalate unresolved or complex issues to L2 support/development teams Coordinate with infrastructure teams for environment issues Communicate workarounds or interim resolutions to users when needed 6. Documentation & Process Improvement Maintain and update knowledge base articles and SOPs Contribute to root cause documentation after incident closure Suggest process improvement areas based on recurring issues Skills & Qualifications: Bachelor’s degree in Computer Science, IT, Engineering, or equivalent 1–3 years of L1 support experience in the BFSI or fintech domain Familiarity with LOS/LMS platforms and basic workflow structures Ability to understand and configure basic rules and loan stage workflows Knowledge of SQL, logs, and JSON formats (preferred) Excellent communication, multitasking, and analytical skills Comfortable with rotational shifts and weekend support (if required) Desirable: Hands-on experience with basic configuration panels or rule engines Understanding of credit, risk, underwriting, and disbursement flows Basic knowledge of API tools (e.g., Postman) and SQL query execution Interested candidates can also send their resumes to hr@finxbridge.com.

Job Summary: We are seeking an experienced and detail-oriented IT Support Specialist to join our team. The ideal candidate will be responsible for managing software and hardware assets, ensuring compliance with license requirements, and efficiently handling support tickets. This role requires strong technical skills, a proactive attitude, and a customer-focused mindset. Key Responsibilities: 1. Hardware & Software Management Install, configure, maintain, and troubleshoot desktops, laptops, mobile devices, printers, and other IT equipment. Ensure timely provisioning and decommissioning of hardware and software assets. Maintain up-to-date inventory of all IT hardware and software. Assist with upgrades, patch management, and regular system maintenance. 2. License Management Maintain accurate records of software licenses and renewals. Monitor software usage to ensure compliance with licensing agreements. Coordinate with vendors for new purchases, renewals, and audits. Provide reports and documentation for internal and external compliance reviews. 3. Ticket Management Respond to and resolve IT support tickets in a timely and professional manner. Document issues, resolutions, and workarounds using the internal ticketing system (e.g., Jira, ServiceNow, Zendesk). Escalate unresolved issues to the appropriate teams while maintaining communication with end users. Analyze recurring issues to suggest improvements in processes or infrastructure. 4. User Support & Training Provide technical support to end users via phone, email, chat, or in person. Assist in onboarding/offboarding processes by preparing and revoking access as needed. Educate users on IT policies and best practices. Requirements: Education: Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience). Experience: 1 –2 years of IT support experience with hands-on involvement in hardware/software and license/ticket management. Skills: Proficient in Windows and macOS environments. Familiar with ITSM tools like ServiceNow, Freshdesk, Jira, etc. Experience with Active Directory, Office 365, and basic networking. Knowledge of asset tracking tools and software license compliance. Strong troubleshooting and documentation skills. Preferred Qualifications: ITIL certification or familiarity with ITIL framework. Experience with remote support tools (e.g., TeamViewer, AnyDesk). Understanding of cybersecurity best practices.

Where you'll be doing Conduct deep-dive sessions to capture goals, data flows, compliance rules, and success metrics. Translate requirements into a clear agent blueprint for building AI agent—conversation flows, prompts, fallback logic, and reporting. Coordinate Product, Engineering, and Ops to configure, test, and launch the AI agent within agreed timelines and budgets. Connect the agent with CRMs, telephony, and data sources via APIs and webhooks; validate end-to-end hand-offs. Guide customers through UAT, collect feedback, and secure go-live approval. Track containment rate, CSAT, and other KPIs; fine-tune prompts and flows to boost performance. Identify new use cases and channels, build business cases, and partner with Sales to grow account revenue. Surface product gaps and influence the roadmap with data-backed insights. Support and coordinate with the operations team and other stakeholders to ensure seamless delivery to customers. Raise open issues with cross-functional teams and drive resolution in a timely manner. “Growth” getter & upseller: Find opportunities to upsell/cross-sell/upgrade in existing customer base to expand the MRR or recurring revenue. Solicit references from existing customers. Own the customer journey from kickoff to steady state, helping prompt writers design, launch and iterate on their AI agents. Coordinate with finance teams for billing initiatives. Run regular check-in meetings through weekly, monthly, and quarterly business reviews to proactively address customer needs, and concerns, and provide quick and effective solutions. Requirements 3+ years in customer-facing implementation of conversational AI (voice or chat). Proven experience integrating AI solutions with CRMs or ticketing platforms (e.g., Zendesk, Freshdesk, custom stacks). Comfort with basic web tech and APIs, enough to collaborate effectively with engineers. Strong project-management discipline: scoping, timelines, risk mitigation, stakeholder updates. Executive-level communication skills; able to translate technical details into business impact. Mindset of continuous improvement—you treat go-live as Day 1, not done. Logistics Compensation: Competitive! Joining: ASAP! Location: Noida Why should you consider us seriously? We believe that long-term, people over product and profits, prioritize culture over everything else. See Glassdoor reviews. We are a well-balanced team of experienced entrepreneurs and are backed by top investors across India and Silicon Valley (Chiratae Ventures, Blume Ventures, Abstract Ventures, Emergent Ventures; Senior execs at Google, Square, Genpact & Flipkart; Co-founders of Infosys, Snapdeal, Slideshare, Zomato, etc.) Freedom and Responsibility 🦅 Entrepreneurial Team 💪 Exponential Growth 📈 Healthcare (Physical & Mental Wellness) 😌 Please Note: SquadStack is committed to a diverse and inclusive workplace. SquadStack is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status

About Us BeatRoute is the world's only Goal-Driven AI platform for retail sales and distribution. It is an enterprise-grade, scalable platform that uses a unique Goal-Driven AI to deliver measurable business impact for brands in their retail sales and distribution channels. Worldwide, retail and distribution businesses, such as FMCG, consumer goods, and building materials face the difficult choice of implementing risky and costly development projects on development platforms. We are solving this global problem with our ready-to-deploy enterprise SaaS AI solution. We are looking for a proactive and experienced Level 3 Customer Software Support Engineer who will serve as the technical backbone of our customer support function. This role is responsible for diagnosing and resolving complex issues related to our SaaS product, collaborating with engineering teams, and ensuring high customer satisfaction through timely, accurate, and empathetic support. Key Responsibilities • Act as the final escalation point for support issues related to our SaaS platform. • Troubleshoot and debug issues involving APIs, integrations, and backend systems. • Analyze logs, trace errors, and identify root causes of complex technical problems. • Work with tools like Jira, Freshdesk (or similar ticketing systems), and internal dashboards. • Write clear internal documentation for recurring issues and create knowledge base articles. • Use Excel (VLOOKUP, COUNTIF, SUMIF, Pivot Tables, etc.) to analyze and interpret customer data. • Coordinate with Product and Engineering teams to escalate bugs or feature requests. • Ensure SLAs are met and customer issues are resolved with urgency and accountability. • Be customer-obsessed: understand the impact of issues from the customer's perspective and act with empathy. • Communicate technical solutions to both technical and non- technical audiences. Must-Have Skills • Strong experience in API debugging using tools like Postman, Swagger, or Curl. • Experience in a SaaS environment, especially handling production-level support tickets. • Familiarity with Jira and working in agile development environments. • Proficiency with Freshdesk, Zendesk, or similar customer ticketing systems. • Solid understanding of Excel functions for data analysis. • Excellent problem-solving and troubleshooting skills. • Strong verbal and written communication skills. • Ability to multi-task and prioritize in a fast-paced environment. Nice-to-Have Skills • Knowledge of basic SQL queries for troubleshooting data issues. • Experience with log analysis tools • Experience in working with cross-functional teams (Engineering, QA, Product, etc.). Key Traits • Highly accountable and ownership-driven – takes responsibility to see issues through to resolution. • Intuitive ability to sense urgency and act swiftly to de-escalate customer frustrations. • A natural problem solver who can work independently and within a team. • Willing to go the extra mile to deliver outstanding customer service. • Detail-oriented and process-driven, with a passion for improving support workflows. Education & Experience • Bachelor’s degree in Computer Science, Information Technology, or a related field preferred. • 3+ years of experience in a similar technical support role, preferably in a SaaS company.

The Senior CRM Executive at Style feathers will play a key role in managing and guiding the CRM team, ensuring that all customer interactions are handled with professionalism, empathy, and efficiency. The position involves resolving escalations, mentoring team members, and enhancing the customer support process through technical insights and leadership. Key Responsibilities: Supervise CRM Executives and ensure high service quality and TAT adherence Handle escalated queries and resolve customer concerns effectively. Monitor ticket flow, assign priorities, and ensure timely closures. Train and support team members on SOPs and customer handling techniques. Collaborate with departments (Operations, Technical, QA) to resolve complex issues. Generate reports using CRM dashboards for performance reviews. Uphold a customer-first approach in all team functions. Required Skills & Competencies: Soft Skills Conflict Resolution Patience & Empathy Multitasking & Prioritization Team Mentoring Escalation Handling Communication Skills: Verbal, Written, Convincing Ability, Fluency – Most Preferable Technical Skills Advanced Excel CRM Software Knowledge (e.g., Zoho, Freshdesk) Dashboard Management Ticket Handling & Process Optimization Qualifications: Bachelor’s degree in any relevant discipline. 2–3 years of experience in customer service or CRM roles, with at least 1 year of team lead experience. Key Performance Indicators (KPIs): Customer Satisfaction (CSAT) First Response & Resolution Times Escalation Rate SLA Compliance Coaching & Feedback Implementation Company Perks Join a company that values growth, collaboration, and excellence. We offer opportunities for continuous learning and career growth in the dynamic field. Flexible schedule. Health insurance. Internet reimbursement. Leave encashment. Paid sick time and paid time off.

Job Title : Customer Service L1 Support Engineer Department : Application Support Location : Mumbai Reports to : Global Application Support Manager Experience Required : 2-5 years Employment Type : Full-time Job Summary: We are looking for a proactive and detail-oriented L1 Support Engineer to join our customer service team. You will be the first point of contact for our customers, responsible for handling incoming queries, resolving basic technical issues, and escalating unresolved problems to L2/L3 support. Role & responsibilities :- Act as the first line of contact for customers via phone, email, chat, or ticketing system. Diagnose and troubleshoot basic technical issues, guiding customers through step-by-step solutions. Provide timely and accurate responses to customer queries. Escalate complex problems to higher-level support engineers (L2/L3). Log all interactions, incidents, and resolutions in the support system. Monitor system alerts and respond to critical incidents within defined SLAs. Collaborate with internal teams to ensure customer satisfaction. Follow standard procedures for proper escalation of unresolved issues. Maintain a high level of professionalism and empathy in all interactions. Contribute to the creation and maintenance of knowledge base articles. Preferred candidate profile : Bachelors degree in computer science, Engineering, or equivalent experience. 25 years of experience in a technical support/customer service role. Basic knowledge of operating systems (Windows/Linux), networking fundamentals, and troubleshooting techniques. Familiarity with support tools like Zendesk, Freshdesk, Jira, ServiceNow, or similar. Excellent verbal and written communication skills. Ability to work in shifts and under pressure. Strong problem-solving skills and attention to detail. Willingness to learn and grow in a fast-paced environment. Good to Have: Experience with ITIL processes and ticketing systems. Certifications such as ITIL Foundation, or Microsoft Certified: Azure Fundamentals or AWS Knowledge of cloud platforms, SaaS products, or CRM tools. Shift & Work Environment: Rotational shifts (24x7 support model). In-Office and On-site depending on business needs

Job Title: Customer Quality Assurance (QA) Associate Company: Tinos Software and Security Solutions LLP Location: Panampilly Nagar, Kochi, Kerala Employment Type: Full-Time Salary: ₹10,000/month (Initial) – Performance-based increment after evaluation Role Overview: Tinos Software is seeking a proactive and detail-oriented Customer Quality Assurance Associate to ensure our products and services meet customer expectations and industry quality standards. This role focuses on collecting, analyzing, and resolving customer-reported issues, improving user satisfaction, and supporting cross-functional teams to maintain top-notch service delivery. Key Responsibilities: Act as the bridge between customers and technical teams to report and resolve issues Track, investigate, and follow up on customer-reported bugs, complaints, or performance concerns Conduct quality checks based on user feedback and provide insights to development and support teams Monitor support tickets and customer feedback to identify recurring issues and quality gaps Ensure customer queries are logged, categorized, and tracked accurately Collaborate with QA and Product teams to suggest enhancements and preventive measures Assist in maintaining product knowledge bases, FAQs, and documentation updates Skills & Qualifications: Bachelor’s degree or diploma in Computer Science, Business, or related field Strong communication and interpersonal skills Detail-oriented with excellent analytical and problem-solving ability Basic knowledge of software/web applications and customer service processes Ability to handle multiple customer interactions and prioritize tasks effectively Familiarity with ticketing systems (e.g., Zoho, Freshdesk, or similar) is a plus Customer-centric mindset and ability to stay calm under pressure Growth Opportunity: Starting salary of ₹10,000/month Evaluation and performance-based increment within 3–6 months Career growth into QA Lead, Customer Success, or Product Support roles Why Join Tinos Software? Work with a supportive, innovative team Real-time exposure to customer-facing technical operations Learning opportunities across QA, Product, and Support teams Positive work culture with a focus on growth and development To Apply: Email your resume to support@tinos.co.in with the subject line "Application for Customer QA Associate" . Job Types: Full-time, Permanent, Fresher, Internship Pay: ₹100,000.00 - ₹120,000.00 per year Work Location: In person

Job Description: Are you a natural problem-solver with a passion for customer satisfaction and a deep understanding of airline material management & supply chain logistics? Do you enjoy collaborating with diverse, cross-functional teams to resolve complex issues and drive continuous improvements? If you're someone who’s excited by the opportunity to make a real impact on customer satisfaction and operational success, we want to hear from you! Job Summary: As the regional Material Support Manager for the South Asia region, your primary responsibility will be to ensure regional customer satisfaction by acting as a business enabler. You will resolve complex customer issues autonomously by identifying key stakeholders within the network and providing tailored solutions to meet customer material and logistics needs. Collaborating closely with multiple cross-functional teams, you will help to uncover customer pain points, gather valuable feedback during customer visits as well as through other customer facing teams. In this role, you will manage regional action plans, drive key initiatives, and support the formal Customer Satisfaction Improvement Program (CSIP) to continuously enhance the overall customer experience. You are a part of the team that offers invaluable material support to our customers from various sites across the globe - China (Beijing), Singapore, UAE (Dubai), Denmark (Copenhagen), Germany (Hamburg) and the United States of America (Dulles, Miami and Atlanta). Primary Responsibilities: Provide regional material support for complex, systemic issues impacting customer satisfaction. Offer reliable material and logistics support solutions to the assigned customer accounts and the regional Satair sales force, addressing time-critical, politically sensitive, and technically complex matters. Lead collaboration with internal business units to improve delivery performance, ensure process alignment in driving continuous improvements and facilitate customer satisfaction. Analyze and isolate supply chain problems and safety related issues using the Airbus' legacy and Satair systems for root cause elimination with process owners and functional experts Ensure timely resolution of customer cases and complaints raised via Salesforce, acting as a business line representative of Satair Material & Logistics division in consultation with internal teams. Steering Regional CSIP Activities as a Functional Representative: Facilitate the contact collection campaign and support the CSIP Material & Logistics Module rollout as part of regional and global survey management Co-develop regional and account-level action plans with proximity teams, ensuring communication and alignment with customer satisfaction initiatives from the region Participate in customer visits, accompanying Account Directors or Customer Support Directors, when required, to address material support and satisfaction issues Maintain strong relationships with Airbus Customer Services, including Field Service and Customer Support Directors, to stay updated on key initiatives Manage expectations of customers about applicable policies and contract standards by educating them appropriately when needed Additional Responsibilities: Represent Satair at industry events, both regional and global, when necessary. Provision training to Satair customers on support-focused topics when required Perform other duties as assigned Qualified Experience and Training: Education: Required: Degree in Economics, Aeronautical Engineering, Supply Chain Management and/or Engineering / Industrial Engineering Experience: Required: 5+ years relevant work experience in aviation material supply chain and/or aircraft maintenance planning or airline procurement Desirable: Experience working with Airbus operators, in customer material & logistics support within after-sales, or aircraft production processes is a plus Travel Required: This role requires frequent regional travel for business, including customer meetings and collaborating with internal stakeholders. Qualified Skills & Demonstrated Capabilities: Required: Strong interest in solving challenges within aviation after-sales supply chain logistics. Exceptional interpersonal skills with proven ability to work effectively in a team environment Ability to organize and manage project tasks, driving regional CSIP improvements to meet desired targets Strong decision-making abilities, resulting in innovative, creative, efficient and effective solutions for customers and internal stakeholders Good knowledge of SAP (AP1 and/ or RPR modules) and Google applications. Familiarity with modern communication technologies, social media, and digital tools. Desirable: Familiarity with tools such as Salesforce and/ or Freshdesk, besides Airbus World applications, would be an advantage Knowledge of the Airbus and Satair organizational set up and commercially sound judgment skills are valued Communication Skills: Required: Fluency in English is mandatory (other languages are a plus). Ability to articulate complex technical issues to both customers and internal stakeholders, adjusting communication based on the audience. Excellent negotiation and presentation skills, with the ability to influence senior managers in commercially sensitive situations. Customer-focused, diplomatic approach, with a willingness to travel . This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. Company: Airbus India Private Limited Employment Type: Permanent------- Experience Level: Professional Job Family: Customer Account and Service Management By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Job Title: International Customer Support Representative Location: Mumbai, Maharashtra Job Type: Full-Time | Rotational Shifts Job Description We are looking for a proactive and empathetic International Customer Support Representative to join our growing team. This role requires excellent communication skills, cultural sensitivity, and the ability to solve customer issues across time zones. Key Responsibilities Provide email, chat, and voice support to international customers. Resolve queries related to orders, services, payments, or technical issues. Maintain detailed records of customer interactions. Work collaboratively with internal teams to escalate and resolve complex issues. Meet individual and team KPIs, including response times and customer satisfaction. Requirements 1+ year of experience in a customer support role preferred. Freshers are welcome with good communication skills Excellent written and spoken English. Additional languages are a plus. Comfortable working in shifts, including nights and weekends. Familiarity with CRM tools (e.g., Zendesk, Freshdesk, Salesforce). Strong problem-solving skills and a customer-first attitude Benefits Competitive salary with performance bonuses Remote work flexibility / Hybrid options (if applicable) Comprehensive training and development programs Paid time off and holiday leave Opportunity to work with a diverse and international team Job Types: Full-time, Permanent, Fresher Pay: ₹18,000.00 - ₹40,000.00 per month Benefits: Health insurance Provident Fund Schedule: Evening shift Morning shift Night shift Rotational shift UK shift US shift Supplemental Pay: Overtime pay Performance bonus Shift allowance Yearly bonus Language: English (Required) Hindi (Preferred) Work Location: In person

Role Summary We are seeking a proactive and personable Client Relationship Executive to serve as the key link between our organization and partner schools. The ideal candidate will have at least one year of experience in a customer-facing or client-servicing role, with a strong commitment to relationship management, communication, and technical coordination. Key Responsibilities Onboarding & Coordination Conduct orientation sessions for school coordinators and students on program processes Collect coordinator and student details; generate and share login credentials Schedule and coordinate launch dates for school projects Provide basic technical support on platform access and usage Relationship Management Share the academic term calendar of projects/events with partner schools Maintain weekly communication with school coordinators to track progress Visit assigned schools regularly to build rapport and ensure smooth program execution Document all communications and share relevant updates with internal teams Reporting & Monitoring Prepare and share project progress reports with assigned schools Maintain weekly trackers and dashboards to monitor engagement and completion Share attendance data from special events and webinars Update monthly activity highlights and plan for upcoming initiatives Key Skills & Requirements Experience Minimum 1 year of experience in a customer service, client servicing, or relationship management role Previous experience in EdTech or education-focused organizations is a plus Technical Proficiency Basic troubleshooting for common IT/platform issues Familiarity with Learning Management Systems (LMS) is advantageous Working knowledge of web browsers, extensions, and system configurations (Windows, Android, iOS, macOS) Experience using customer support tools like Freshdesk, Zendesk, etc. Communication & Soft Skills Excellent verbal and written communication Active listening, empathy, and problem-solving mindset Ability to handle client concerns professionally and confidently Multilingual abilities are a plus Product Knowledge Quick learner with an eagerness to understand and explain the company’s platform, products, and services Ability to guide users through onboarding, feature usage, and troubleshooting This role is ideal for someone passionate about education, capable of managing multiple responsibilities, and committed to delivering exceptional client support. Job Type: Full-time Pay: ₹400,000.00 - ₹450,000.00 per year Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Application Question(s): Minimum 1 year of experience in a customer service, client servicing, or relationship management role Do you have previous experience in EdTech or education-focused organizations? Willingness to travel: 50% (Required) Work Location: In person Application Deadline: 06/07/2025 Expected Start Date: 07/07/2025

About Greytip: greytHR is a full-suite HRMS platform that automates HR and payroll processes, ensuring compliance and security. With 50+ tools, it offers seamless ‘Hire-to-Retire’ solutions, powered by AI-driven analytics for enhanced employee experiences. Trusted by CFOs, loved by CHROs, and proudly Great Place to Work® Certified, greytHR serves 30,000+ clients across 25+ countries, managing over 3 million employees. As India’s leading HRMS provider, we are rapidly expanding in MEA and SEA markets with world-class, Made-in-India software. At greytHR, people come first. Our Great Place to Work® Certification reflects our commitment to fostering a high-trust, high-performance culture where employees are valued, empowered, and inspired to thrive. About Department: The LBU Implementation / Delivery Department is responsible for on-boarding the customer with high MRR and ensuring the client’s project expectations are met with the timelines. Individual location specific teams are bifurcated and functional to cater the language preference of the customer to ensure more stickiness and connectivity with the customer to ensure smooth transition. Position Purpose: At Greytip, we firmly believe that working with existing customers and enhancing the value we provide them is as important as on-boarding new customers. The implementation consultant at Greytip would be visiting clients across India. The implementer will be presenting and giving the training to clients. Collecting client feedback and coordinating across the team. Preferred Functional Knowledge: Excellent verbal and written English communication skills. Proficiency in Telugu / Tamil / Malayalam will be an added advantage. Proficiency in the Hindi language is mandatory Proficiency in MS Excel Office Suite. Strong eagerness towards learning. Flexible with working hours as per project needs. Strong People Managing Skills. Tools experience if any: Microsoft Excel. MS Access & SQL (Optional). Customer support tools, such as Zendesk, Freshdesk etc. will be a value add. Qualification and Experience: Must be a graduate in any discipline. Must not have a gap of more than 3 years. At least 2-3 years corporate exposure with customer interaction. Knowledge of Recruitment module, HRMS modules & Indian Payroll statutory compliance's. Experience in client engagement and query resolving through effective telephone and email communication. Benefits: Excellent learning and development opportunity in the functional areas of HR & Payroll and its automation. Great team members & energy filled work environment. Maximum exposure in Service based industry with various customer interactions. Flexibility of working Remotely or Office Premises.  Compensation as per Market Standards. Roles & Responsibilities: Acquire and maintain a comprehensive understanding of greytHR - in terms of usage, configuration, implementation and value proposition. Pro-actively building strong customer relationship Providing good knowledge and training on product features and its usage Customer escalations Handling. Various Implementation and modules implementation support Cross-functional team coordination Develop competence in the use of all the information systems used in the implementation of the application Ensure all project-related activities are completed to enable the organization to continuously track and improve the Implementation process Following up the defined Process & Checklist with regular updates. Sharing in-time reports on the activity performed Should be active and regular in contributing towards the improvement areas of self and team Should be capable of handling minimum 10 projects for a month.

Job description Customer Care Representative – GamePoint Gamepoint is an award-winning sports company operating a chain of world class multi-sport centres with sports such as Badminton, Squash, Table Tennis, Basketball, Football, Swimming and Pickleball. Gamepoint offers services such as coaching programs, membership, book n play and conduction of sports events to individuals and institutional customers. Successful serial entrepreneurs including IIM alumnus have setup Gamepoint with the vision to be the most trusted and preferred sports destination in India. More details are available at www.gamepointindia.com At Gamepoint, we believe that sports has the power to transform individuals and communities. We seek enthusiastic individuals who share our passion for sports and are eager to contribute to our vision. Key Responsibilities: Respond to customer inquiries via email, chat, and ticketing systems in a professional and timely manner. Provide solutions to game-related issues, including technical problems, account access, in-game purchases, and game rules. Escalate complex issues to the appropriate departments when necessary. Record and track customer feedback, bugs, and technical issues for reporting and product improvement. Maintain detailed documentation of player interactions in CRM tools. Stay up-to-date on game content, updates, policies, and promotions. Assist in updating FAQ content and player support resources. Promote a positive gaming community and represent GamePoint's values in every interaction. Requirements: 1+ years of experience in customer support, preferably in the gaming or tech industry. Strong written and verbal communication skills in English (additional languages are a plus). Patience, empathy, and a customer-first attitude. Basic troubleshooting and tech-savviness with mobile and desktop gaming platforms. Familiarity with customer support platforms such as Zendesk, Freshdesk, or Salesforce. Ability to work flexible hours, including weekends or holidays, if needed. Industry Sports Teams and Clubs Employment Type Full-time

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: Hindi - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Call Centre Experience: ? 2-3 years of customer support experience via phone, email, and chat ? Experience working with direct consumers, in B2C environment; B2B is a distinct advantage ? Strong communication skills with a proactive and positive approach to tasks ? High attention to details and follow through ? An effective team player who is able to also work independently ? Proven ability to deal with problems and solve them effectively ? Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience ? Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) ? Online advertising experience is a huge plus and preferred Job Summary: As a Chat Support Agent, you will be responsible for providing high-quality, real-time customer service via chat. You will address customer queries, resolve issues, and provide necessary information to ensure customer satisfaction. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and the capability to handle multiple chat conversations efficiently. What are we looking for? Key Responsibilities: 1. Customer Interaction: o Provide support to customers via live chat on various platforms. o Respond to customer inquiries in a professional and timely manner. o Assist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns. 2. Issue Resolution: o Identify and resolve customer issues and complaints effectively. o Escalate unresolved issues to higher-level support teams when necessary. o Maintain a calm, positive, and helpful attitude with all customer interactions. 3. Product and Service Knowledge: o Stay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information. o Provide clear and concise explanations to customers regarding products, services, or policies. 4. Chat Handling: o Manage multiple customer chats simultaneously while maintaining a high level of customer service. o Ensure that chat responses are efficient, clear, and accurate. o Meet performance metrics for response time, resolution time, and customer satisfaction. 5. Documentation: o Document customer interactions accurately in the system. o Log all inquiries, complaints, and solutions provided for future referenc Maintain detailed records of customer issues and feedback for quality and training purposes. 6. Collaboration: o Work closely with other team members and departments to ensure seamless service delivery. o Share feedback, best practices, and insights with the team leader to improve overall team performance. 7. Quality Assurance: o Maintain high levels of professionalism and ensure that all interactions align with company standards and policies. o Participate in regular training sessions to improve skills and knowledge. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Skills and Qualifications: Skills required Communication Skills Criteria: Written communication proficiency Filter Parameters: Grammar and clarity in writing: Candidates will undergo a written test to assess their ability to respond to mock customer queries. Tone and empathy: The ability to deliver customer-friendly, empathetic responses Technical Knowledge (Preferred- not mandatory) Criteria: Understanding of online payment systems and CRM tools Filter Parameters: Familiarity with payment systems: Basic knowledge of payment gateways, billing processes, and common financial queries. CRM and chat support software: Proficiency in customer management tools (e.g., Zendesk, Freshdesk). Strong Critical thinking and Problem-Solving Ability Criteria: Ability to handle complex customer queries Filter Parameters: Problem-solving test: Candidates will be given hypothetical chat scenarios involving complex payment inquiries. Handling escalations: Experience in resolving escalated or sensitive issues. Performance Under demanding situations Criteria: Ability to manage multiple chats/ difficult calls and meet KPIs Filter Parameters: Simultaneous chat handling: Experience managing multiple chats in a high-volume environment. KPI performance: Past performance metrics (response time, resolution rate, customer satisfaction scores). Customer-Centric Mindset Criteria: Empathy and focus on customer satisfaction Filter Parameters: Test scenario: How well the candidate prioritizes customer experience in their chat test responses 6 Adaptability and Learning Criteria: Willingness to learn and adapt

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Call Centre Experience: ? 2-3 years of customer support experience via phone, email, and chat ? Experience working with direct consumers, in B2C environment; B2B is a distinct advantage ? Strong communication skills with a proactive and positive approach to tasks ? High attention to details and follow through ? An effective team player who is able to also work independently ? Proven ability to deal with problems and solve them effectively ? Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience ? Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) ? Online advertising experience is a huge plus and preferred Job Summary: As a voice Support Agent, you will be responsible for providing high-quality, real-time customer service via voice. You will address customer queries, resolve issues, and provide necessary information to ensure customer satisfaction. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and the capability to handle conversations efficiently. What are we looking for? Key Responsibilities: 1. Customer Interaction: o Provide support to customers via live chat on various platforms. o Respond to customer inquiries in a professional and timely manner. o Assist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns. 2. Issue Resolution: o Identify and resolve customer issues and complaints effectively. o Escalate unresolved issues to higher-level support teams when necessary. o Maintain a calm, positive, and helpful attitude with all customer interactions. 3. Product and Service Knowledge: o Stay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information. o Provide clear and concise explanations to customers regarding products, services, or policies. 4. Chat Handling: o Manage multiple customer chats simultaneously while maintaining a high level of customer service. o Ensure that chat responses are efficient, clear, and accurate. o Meet performance metrics for response time, resolution time, and customer satisfaction. 5. Documentation: o Document customer interactions accurately in the system. o Log all inquiries, complaints, and solutions provided for future referenc Maintain detailed records of customer issues and feedback for quality and training purposes. 6. Collaboration: o Work closely with other team members and departments to ensure seamless service delivery. o Share feedback, best practices, and insights with the team leader to improve overall team performance. 7. Quality Assurance: o Maintain high levels of professionalism and ensure that all interactions align with company standards and policies. o Participate in regular training sessions to improve skills and knowledge. ________________________________________ Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Skills and Qualifications: Skills required Communication Skills Criteria: Written communication proficiency Filter Parameters: Grammar and clarity in writing: Candidates will undergo a written test to assess their ability to respond to mock customer queries. Tone and empathy: The ability to deliver customer-friendly, empathetic responses Technical Knowledge (Preferred- not mandatory) Criteria: Understanding of online payment systems and CRM tools Filter Parameters: Familiarity with payment systems: Basic knowledge of payment gateways, billing processes, and common financial queries. CRM and chat support software: Proficiency in customer management tools (e.g., Zendesk, Freshdesk). Strong Critical thinking and Problem-Solving Ability Criteria: Ability to handle complex customer queries Filter Parameters: Problem-solving test: Candidates will be given hypothetical chat scenarios involving complex payment inquiries. Handling escalations: Experience in resolving escalated or sensitive issues. Performance Under demanding situations Criteria: Ability to manage multiple chats/ difficult calls and meet KPIs Filter Parameters: Simultaneous chat handling: Experience managing multiple chats in a high-volume environment. KPI performance: Past performance metrics (response time, resolution rate, customer satisfaction scores). Customer-Centric Mindset Criteria: Empathy and focus on customer satisfaction Filter Parameters: Test scenario: How well the candidate prioritizes customer experience in their chat test responses 6 Adaptability and Learning Criteria: Willingness to learn and adapt

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: English(International) - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Call Centre Experience: ? 2-3 years of customer support experience via phone, email, and chat ? Experience working with direct consumers, in B2C environment; B2B is a distinct advantage ? Strong communication skills with a proactive and positive approach to tasks ? High attention to details and follow through ? An effective team player who is able to also work independently ? Proven ability to deal with problems and solve them effectively ? Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience ? Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) ? Online advertising experience is a huge plus and preferred Job Summary: As a Chat Support Agent, you will be responsible for providing high-quality, real-time customer service via chat. You will address customer queries, resolve issues, and provide necessary information to ensure customer satisfaction. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and the capability to handle multiple chat conversations efficiently. What are we looking for? Key Responsibilities: 1. Customer Interaction: o Provide support to customers via live chat on various platforms. o Respond to customer inquiries in a professional and timely manner. o Assist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns. 2. Issue Resolution: o Identify and resolve customer issues and complaints effectively. o Escalate unresolved issues to higher-level support teams when necessary. o Maintain a calm, positive, and helpful attitude with all customer interactions. 3. Product and Service Knowledge: o Stay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information. o Provide clear and concise explanations to customers regarding products, services, or policies. 4. Chat Handling: o Manage multiple customer chats simultaneously while maintaining a high level of customer service. o Ensure that chat responses are efficient, clear, and accurate. o Meet performance metrics for response time, resolution time, and customer satisfaction. 5. Documentation: o Document customer interactions accurately in the system. o Log all inquiries, complaints, and solutions provided for future referenc Maintain detailed records of customer issues and feedback for quality and training purposes. 6. Collaboration: o Work closely with other team members and departments to ensure seamless service delivery. o Share feedback, best practices, and insights with the team leader to improve overall team performance. 7. Quality Assurance: o Maintain high levels of professionalism and ensure that all interactions align with company standards and policies. o Participate in regular training sessions to improve skills and knowledge. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Skills and Qualifications: Skills required Communication Skills Criteria: Written communication proficiency Filter Parameters: Grammar and clarity in writing: Candidates will undergo a written test to assess their ability to respond to mock customer queries. Tone and empathy: The ability to deliver customer-friendly, empathetic responses Technical Knowledge (Preferred- not mandatory) Criteria: Understanding of online payment systems and CRM tools Filter Parameters: Familiarity with payment systems: Basic knowledge of payment gateways, billing processes, and common financial queries. CRM and chat support software: Proficiency in customer management tools (e.g., Zendesk, Freshdesk). Strong Critical thinking and Problem-Solving Ability Criteria: Ability to handle complex customer queries Filter Parameters: Problem-solving test: Candidates will be given hypothetical chat scenarios involving complex payment inquiries. Handling escalations: Experience in resolving escalated or sensitive issues. Performance Under demanding situations Criteria: Ability to manage multiple chats/ difficult calls and meet KPIs Filter Parameters: Simultaneous chat handling: Experience managing multiple chats in a high-volume environment. KPI performance: Past performance metrics (response time, resolution rate, customer satisfaction scores). Customer-Centric Mindset Criteria: Empathy and focus on customer satisfaction Filter Parameters: Test scenario: How well the candidate prioritizes customer experience in their chat test responses 6 Adaptability and Learning Criteria: Willingness to learn and adapt

Job Title: International Customer Support Representative Location: Mumbai, Maharashtra Job Type: Full-Time | Rotational Shifts Job Description We are looking for a proactive and empathetic International Customer Support Representative to join our growing team. This role requires excellent communication skills, cultural sensitivity, and the ability to solve customer issues across time zones. Key Responsibilities Provide email, chat, and voice support to international customers. Resolve queries related to orders, services, payments, or technical issues. Maintain detailed records of customer interactions. Work collaboratively with internal teams to escalate and resolve complex issues. Meet individual and team KPIs, including response times and customer satisfaction. Requirements 1+ year of experience in a customer support role preferred. Freshers are welcome with good communication skills Excellent written and spoken English. Additional languages are a plus. Comfortable working in shifts, including nights and weekends. Familiarity with CRM tools (e.g., Zendesk, Freshdesk, Salesforce). Strong problem-solving skills and a customer-first attitude Benefits Competitive salary with performance bonuses Remote work flexibility / Hybrid options (if applicable) Comprehensive training and development programs Paid time off and holiday leave Opportunity to work with a diverse and international team Job Types: Full-time, Permanent, Fresher Pay: ₹18,000.00 - ₹40,000.00 per month Benefits: Health insurance Provident Fund Schedule: Evening shift Morning shift Night shift Rotational shift UK shift US shift Supplemental Pay: Overtime pay Performance bonus Shift allowance Yearly bonus Language: English (Required) Hindi (Preferred) Work Location: In person

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM, ITAM, ITOM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Take Ownership: Own and build enterprise capabilities for EX suite of products. Develop deep domain expertise and understand trends in the ITSM market ( specifically the needs of enterprise / upper mid market customers) to come up with product vision. The role requires you to analyse, plan, document, build, release, and measure success for an end to end module including data and user experience modules. Ideal candidates would demonstrate independent ownership with deep SME and market knowledge to lead the product OKRs including integration with third party tools and acquired modules. Be a Customer Champion: Develop a sense of empathy with our Freshworks customer base and other Freshworks products that may be using the products you build, to build a thorough understanding of various problems. The role is also a bridge between the customer and the engineering teams to ensure focus on solving customer needs & delivering continuous value. Practice Craftsmanship: Learn and Practice product craft. Create product solutions with delightful end-user experiences and find the balance between solving the customer problem and shipping the right product solution. We take pride in releasing the smallest of features while iterating and shipping regularly. Play as One Team: The role needs you to communicate clearly to various stakeholders of Product development, support and customer success, Engineering, Marketing, Sales & Leadership teams and work together to bring your vision to life. Act with Urgency: Drive execution of product capabilities by working closely with your engineering team. Breakdown complex problems to phases to help the team make incremental progress while still keeping the bigger picture intact. You’d evangelize the vision and ensure maximum customer value is achieved with the appropriate amount of work. Qualifications 8+ years of working in global/cross-functional software teams in a software product company. SaaS experience is preferred as you’d settle right in. 5+ years of core product management experience in building features for internet software products. Being empathetic and having a strong listening ability to understand the other person - may it be a customer or a stakeholder. Attention to detail: every decision you make will affect every Freshservice customer and all their employees, so you need to dot the i's and cross the t's. Ability to arrive at Intuitive & simplistic solutions. You need to have a strong sense of UI and usability. Ability to communicate complex concepts/customer problems in a simple way to internal & external stakeholders. A track record of making day-to-day data-driven decisions in a fast-evolving environment while keeping an eye on the overall vision. Having worked in a mode of structured experimentation - measuring and iterating on problems from time to time to achieve product goals. Ability to drive customer adoption and engagement; leverage analytical tools and customer feedback for insight driven initiatives Self-starter with a passion for independent, creative problem-solving, strong ownership, high commitment and a strong business judgment. Prior experience with building B2B SaaS products for enterprise customers. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Job Title: Customer Quality Assurance (QA) Associate Company: Tinos Software and Security Solutions LLP Location: Panampilly Nagar, Kochi, Kerala Employment Type: Full-Time Salary: ₹10,000/month (Initial) – Performance-based increment after evaluation Role Overview: Tinos Software is seeking a proactive and detail-oriented Customer Quality Assurance Associate to ensure our products and services meet customer expectations and industry quality standards. This role focuses on collecting, analyzing, and resolving customer-reported issues, improving user satisfaction, and supporting cross-functional teams to maintain top-notch service delivery. Key Responsibilities: Act as the bridge between customers and technical teams to report and resolve issues Track, investigate, and follow up on customer-reported bugs, complaints, or performance concerns Conduct quality checks based on user feedback and provide insights to development and support teams Monitor support tickets and customer feedback to identify recurring issues and quality gaps Ensure customer queries are logged, categorized, and tracked accurately Collaborate with QA and Product teams to suggest enhancements and preventive measures Assist in maintaining product knowledge bases, FAQs, and documentation updates Skills & Qualifications: Bachelor’s degree or diploma in Computer Science, Business, or related field Strong communication and interpersonal skills Detail-oriented with excellent analytical and problem-solving ability Basic knowledge of software/web applications and customer service processes Ability to handle multiple customer interactions and prioritize tasks effectively Familiarity with ticketing systems (e.g., Zoho, Freshdesk, or similar) is a plus Customer-centric mindset and ability to stay calm under pressure Growth Opportunity: Starting salary of ₹10,000/month Evaluation and performance-based increment within 3–6 months Career growth into QA Lead, Customer Success, or Product Support roles Why Join Tinos Software? Work with a supportive, innovative team Real-time exposure to customer-facing technical operations Learning opportunities across QA, Product, and Support teams Positive work culture with a focus on growth and development To Apply: Email your resume to support@tinos.co.in with the subject line "Application for Customer QA Associate" . Job Types: Full-time, Permanent, Fresher, Internship Pay: ₹100,000.00 - ₹120,000.00 per year Work Location: In person

About Exotel Exotel is one of Asia’s largest customer engagement platforms, powering 70+ million conversations every day for more than 7000 businesses across industries. Our vision is to simplify customer communication and help businesses create smarter, meaningful interactions. We’re growing fast, and we’re looking for passionate, customer-focused leaders to help us scale our support operations to the next level. Role Overview We are looking for a Support Manager who will be responsible for leading the customer support team, driving operational excellence, and delivering a consistently high-quality support experience. The ideal candidate will combine deep customer empathy with strong leadership and process management skills to ensure customer satisfaction and retention. Key Responsibilities Team Leadership & Management Lead and mentor a team of Support Engineers and Executives across levels. Ensure optimal staffing and scheduling to meet SLA commitments. Foster a customer-first, ownership-driven culture in the team. Customer Experience, Retention & Escalation Handling Own and manage escalations, ensuring timely and effective resolution to prevent churn. Monitor support KPIs (CSAT, FCR, Response Time, Resolution Time) and take proactive steps to improve them. Drive retention through empathetic communication and proactive engagement with customers facing repeated or unresolved issues. Be the voice of the customer and work cross-functionally with Tech Support, Product, and CX teams to ensure seamless problem resolution with minimal disruption. Ensure customers are continuously updated and reassured during delays or technical issues, reducing anxiety and increasing loyalty. Process Improvement Define, document, and continuously improve support workflows, SOPs, and knowledge base content. Identify systemic issues through data analysis and drive initiatives to eliminate root causes. Work closely with Product & Engineering teams to flag bugs, feature requests, and areas for improvement. Training & Development Identify skill gaps and run ongoing training and coaching sessions for the support team. Empower team members with tools, feedback, and career growth opportunities. Reporting & Communication Regularly report team performance, customer insights, and improvement plans to senior leadership. Ensure transparency and timely updates to internal stakeholders and customers. Requirements 4–6 years of experience in Customer Support, with at least 2 years in a managerial role. Experience in SaaS/Telecom/Cloud platforms is preferred. Strong understanding of support tools like Salesforce, Freshdesk, and Zoho. Excellent problem-solving skills, with the ability to think critically and strategically. Strong written and verbal communication skills. Customer-centric mindset with a sense of urgency and empathy. Experience working in fast-paced, high-growth environments.

Job description Were looking for a highly empathetic and experienced Customer Support & Success Associate to support our high-value customers, primarily across the US, UK, and other Western regions. This role demands more than just query resolutionit requires a genuine understanding of customer concerns, emotional connection, and a commitment to providing thoughtful, solution-oriented support. A successful candidate is dependable, resourceful, and thrives in a structured yet flexible service environment. What Youll Do: Deliver timely, personalized support via chat, email, WhatsApp, social media, and voice (inbound/outbound) channels. Identify the root of customer concerns and offer empathetic, well-informed guidance. Build strong rapport with high-profile customers through attentive listening and thoughtful communication. Maintain accurate service records and follow through on resolutions in a timely manner. Work closely with internal teams to resolve escalated concerns swiftly and effectively. Stay current with product and process updates to provide reliable support. Consistently meet performance standards including resolution time, quality, and customer satisfaction. What Were Looking For: 3+ years of experience in a customer-facing support or success role, preferably handling high-value international customers. Excellent English communication skills (written and verbal) with a professional and compassionate tone. Ability to work in rotational shifts , including nights and weekends , as part of a 24/7 support environment. Comfortable managing responsibilities in a remote night shift setting with access to a personal computer/laptop and a stable high-speed internet connection . Open to supporting during holidays, as needed, to ensure uninterrupted customer experience. Graduate in any discipline with excellent time management and multitasking abilities. Preferred Skills: Experience with CRM tools such as Zendesk, Freshdesk, Salesforce, or similar platforms. Proficiency in MS Office (Excel, Word). Background in e-commerce, SaaS, or service-based industries is an advantage. Proactive, detail-oriented, and committed to delivering a world-class customer experience. Interested candidates are welcome to walk in for interviews at our office from Monday to Friday, between 10:30 AM and 03:00 PM. AstroVed Corporate Office AstroVed.com Private Limited Prince Info Park (4th Floor, BlockA) Plot 81B, 2nd Main Road Ambattur Industrial Estate Chennai60005 Selected candidates will be expected to join us within a week or preferably within a couple of days. Job Type: Full-time Pay: ₹300,000.00 - ₹420,000.00 per year Benefits: Health insurance Provident Fund Schedule: Rotational shift Supplemental Pay: Yearly bonus Work Location: In person Speak with the employer +91 9790998121 Expected Start Date: 08/07/2025

Key Responsibilities Develop and execute compelling advertising campaigns across various platforms to promote products or services Manage advertising budgets efficiently, ensuring maximum return on investment (ROI) for each campaign Identify target audiences and tailor ad content to effectively reach and engage them Create and optimize ad creatives to improve performance and achieve campaign objectives Monitor ad performance metrics and analyze data to identify trends, optimize campaigns, and drive continuous improvement Collaborate with internal teams and external partners to align advertising strategies with overall marketing objectives About Company: We are one of India's leading digital agencies and we handle multiple clients. We pioneered the explainer video industry in India. We became the most preferred animation agency in India for startups to explain their product based on a concept. We have worked with the biggest startups in India like Freshdesk and Flipkart on their product positioning with videos. We founded Visual Marketer to research growing startups fast by combining visual content with online marketing. We have worked with clients from our explainer video business to figure out a model that will work every single time. We were able to find out the exact issues startups face when trying to grow fast with marketing and why they weren't able to make profits with visual content.

Responsibilities: Provide first-line and second-line technical support to customers via email, phone, or chat. Diagnose and resolve software issues, bugs, and technical queries efficiently and effectively. Create and maintain knowledge base articles, documentation, and FAQs for both internal and customer use. Assist with system monitoring and performance tuning to ensure software stability. Assist customers in product feature usage, configurations, and best practices. Provide training to end-users or internal teams on new features and functionalities. Log and track incidents in the support management system , ensuring that all issues are addressed promptly. Stay up-to-date with the latest software releases, patches, and updates.

Formonex Solutions is looking for a proactive and empathetic Counselor to guide and support students and professionals exploring career growth through our Training and Development programs . The ideal candidate will act as the bridge between aspirants and our learning solutions in areas like Digital Marketing, Web/App Development, Data Analytics, and Data Science. You will be responsible for understanding individual learning needs, recommending suitable courses, and ensuring a smooth onboarding experience. Key Responsibilities: Counsel potential students and working professionals about relevant training programs Understand their career goals and recommend personalized learning paths Handle inbound and outbound queries via phone, email, and in-person (or video) Maintain and update records in CRM or lead management systems Follow up on inquiries and ensure maximum conversion of leads to enrollments Coordinate with the academic/training team for program details and customization Guide learners through the enrollment process and provide pre/post-admission support Track learner satisfaction and address early concerns proactively Required Skills & Qualifications: 0–3 years of experience in counselling, academic advising, or student support Strong communication skills in English and Hindi Bonus if proficient in South Indian languages : Kannada, Telugu, Tamil, Malayalam, Marathi Excellent interpersonal, listening, and problem-solving abilities Comfort with basic tools like MS Office, Google Workspace, CRM systems Passionate about education, learning, and personal development Nice to Have: Experience in EdTech, skill development, or training institutes Knowledge of the latest career trends in IT, Marketing, and Analytics domains Exposure to sales or lead management systems like Zoho, Freshdesk, etc. Why Join Formonex Solutions? Be part of a purpose-driven team creating career growth opportunities Work with passionate trainers and industry mentors Friendly and collaborative work culture Performance-based growth and recognition If you enjoy mentoring and helping others find their direction, this is your opportunity to grow with one of the most learner-focused teams in the industry. Apply now! Job Type: Full-time Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Ability to commute/relocate: Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: Academic counseling: 3 years (Preferred) Work Location: In person

About the Role: Formonex Solutions is looking for a dynamic and enthusiastic Telecaller Executive to join our communication and counselling team. The ideal candidate will be responsible for handling inbound and outbound calls, guiding prospective clients (business leads) and students through our services, and converting inquiries into opportunities. You will play a crucial role in promoting our offerings in Digital Marketing, Web/App Development, Data Analytics, and Training Programs . Key Responsibilities: Make outbound calls to potential clients and students based on leads provided Explain company services clearly and effectively over phone/video Counsel students on training programs and help them choose the right course Guide business clients through our service offerings and generate interest Handle incoming inquiries via phone, email, or chat with professionalism Maintain call logs, update CRM systems, and track lead status Follow up with leads to ensure high conversion and satisfaction Achieve daily/weekly/monthly targets for calls and conversions Required Skills & Qualifications: 0–3 years of experience in telecalling, customer service, or counselling Excellent verbal and written communication skills in English and regional languages Strong persuasion and interpersonal skills Basic computer knowledge (MS Office, CRM tools, Google Sheets) Ability to listen patiently and solve queries effectively Positive attitude, self-motivated, and result-oriented Nice to Have: Experience in EdTech, career counselling, or B2B services Familiarity with tools like Zoho CRM, Freshdesk, or similar platforms Understanding of digital services and training programs Why Join Formonex Solutions? Work in a fast-growing tech and education company Opportunity to grow into senior counselling or sales roles Supportive and team-oriented work environment Incentives for performance and lead conversions If you’re passionate about helping others, enjoy speaking with people, and want to be part of a future-focused team, apply now and grow with Formonex Solutions! Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Ability to commute/relocate: Jayanagar, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred) Education: Higher Secondary(12th Pass) (Preferred) Experience: Telemarketing: 1 year (Preferred) Language: Hindi (Preferred) English (Preferred) Work Location: In person