Job Title: Backend Developer Intern Job ID: 0472 Work Mode: Remote Experience Required: Fresher Stipend: ₹20,000 per month About The Role We’re looking for a Backend Developer Intern who can learn fast, ship faster, and isn’t afraid to work with production-level code. You’ll dive deep into the core of our AI infrastructure — building APIs, microservices, and automations using Python and AWS Lambda. If you’re someone who figures things out before the tutorial ends, we want to meet you. What You’ll Work On Develop and maintain serverless functions on AWS Lambda. Write clean, scalable backend code in Python. Integrate third-party APIs (Freshdesk, Shopify, WhatsApp, etc.). Work with backend systems involving queues, caching, logging, and error handling. Take full ownership of modules — from spec to deployment. Debug fast, learn faster, and ship the fastest. Must-Have Skills Strong fundamentals in Python and HTTP APIs. Exposure to AWS services like Lambda, API Gateway, DynamoDB, S3, etc. Basic understanding of RESTful architecture. Solid grasp of Git and command-line tools. A natural curiosity and a self-starter attitude — you break things, fix them, and learn. Nice-to-Have (Bonus Points) Experience with async task queues (e.g., Celery, SQS). Fluency with Swagger or Postman for API testing. Previous internship or personal backend projects. Comfort working independently with minimal hand-holding. Why Join Us? Work on real production code, not just toy assignments. Learn directly from founders and senior engineers. Enjoy 100% ownership of your code — and the fast feedback that comes with it. Be part of a mission-driven team building tools people actually use and love. Note: This is a paid internship.Skills: aws,python,restful apis,http apis,git,restful architecture,command-line tools,aws lambda Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description We are looking for seasoned technical writers with a passion for crafting clear and concise content to join our ranks. Responsibilities include: Product Documentation: Develop and maintain comprehensive product documentation, including user guides, onboarding guides, migration guides, online and inline help, and release notes. Developer Documentation: Produce thorough and accurate API documentation to assist developers in integrating and leveraging our APIs effectively. UX Writing and Content Design: Write clear and concise microcopy to enhance and streamline our user experience, including labels, tooltips, and error messages. Standardization: Propose, build, and document writing standards that help quickly onboard future technical writing team members. Process Management: Define and maintain documentation processes that align with our software release life cycle involving multiple stakeholders: product management, engineering, product marketing, and others. Locations: Hyderabad Chennai Bengaluru Qualifications 10 - 12 years of experience as a Technical Writer in the software industry. Strong understanding of SaaS. Understanding of the ITSM domain is a plus. Proficiency with collaboration tools, version control systems, and documentation platforms. Familiarity with industry-standard style guides and conventions, such as Microsoft Manual of Style for Technical Publications (MSTP) and Google Developer Documentation Style Guide. Attention to detail and the ability to work independently. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

About us: KoinBX is a centralized cryptocurrency exchange founded in India, operating successfully for over six years. We’ve grown steadily with a clear vision: to make crypto trading secure, simple, and accessible to users around the world. Our platform supports a wide range of digital assets and is known for its strong security framework, intuitive user experience, and commitment to transparency. With a growing global user base, KoinBX is building a trusted ecosystem where traders and investors can confidently engage with the future of finance. As we continue to lead the charge in the Web3 revolution, we’d love to have you on board! Join our team of passionate innovators who are pushing boundaries and shaping the future of Web3. Together, we’ll simplify the complex, unlock the inaccessible, and turn the impossible into reality. Key Responsibilities: Respond to customer queries via chat, email, and calls in a timely and professional manner. Identify customer needs and assist them with accurate information. Escalate complex issues to the relevant team and follow up for timely resolution. Maintain records of customer interactions and transactions. Meet individual and team KPIs (e.g., response time, resolution rate). Stay updated with product knowledge to provide accurate solutions. Requirements: Bachelor's degree in any discipline. Excellent verbal and written communication skills in English. Excellent computer and typing skills. Positive attitude, patience, and a customer-centric approach. Willingness to work in rotational shifts, including weekends if required. Preferred (Not Mandatory): Internship or any prior experience in a customer-facing role. Knowledge of CRM tools like Freshdesk, Zendesk, etc. What We Offer: On-the-job training and learning opportunities. A supportive and energetic work environment. Scope for growth within the organization. Why Join KoinBX? Be part of India’s rapidly growing blockchain technology company. Contribute to the evolution of the cryptocurrency industry. Develop customer-facing technology products for global users. Work in a performance-driven environment that values ownership and innovation. Gain exposure to cutting-edge technologies with a steep learning curve. Experience a meritocratic, transparent, and open work culture. High visibility in the global blockchain ecosystem. Show more Show less

Position Title: Call Center Representative – Customer Support Department: Customer Experience / Call Center Operations Location: [Your Office Location or “Remote” if applicable] Reports to: Customer Relationship Manager (CRM) Role Overview: The Call Center Representative is the frontline ambassador of Dreamaoura, responsible for handling customer queries, bookings, complaints, and post-trip support. This role ensures smooth, professional, and empathetic communication with customers across phone, chat, email, and social media, maintaining Dreamaoura’s promise of budget-friendly and seamless travel experiences. Key Responsibilities: Customer Interaction Respond promptly to inbound calls, chats, and emails regarding travel bookings, cancellations, itinerary changes, refunds, and promotions. Guide customers through Dreamaoura’s website and mobile app features, if needed. Resolve customer issues on the first contact whenever possible. Booking Support & Complaint Handling Manage new bookings and modifications through OTA platforms, GDS (if applicable), or internal tools. Escalate complex issues (refunds, service failures, or system errors) to the appropriate team or supervisor. Track complaint resolution timelines and ensure follow-up communication. Quality & Documentation Maintain accurate records of customer interactions using CRM tools (e.g., Freshdesk, Zoho). Meet or exceed key performance indicators (KPIs): Average Handling Time (AHT), First Contact Resolution (FCR), Customer Satisfaction Score (CSAT), etc. Adhere to call scripts, communication etiquette, and service standards. Upselling & Cross-Selling Offer upgrades, travel insurance, or relevant add-ons (e.g., airport transfers, local tours) during interactions, where applicable. Promote current deals and offers to increase customer value and satisfaction. Collaboration & Feedback Participate in daily briefings, training programs, and feedback sessions. Share insights with management on recurring issues or customer feedback to improve service quality. Qualifications Required: Bachelor’s degree or diploma in any discipline (Tourism, Hospitality, or Business preferred). Fluency in English and at least one regional language (e.g., Hindi, Tamil, Marathi, etc.). Experience Required: 1–3 years of customer service experience, preferably in a call center, BPO, or travel-related role. Fresher with strong communication skills may also be considered for entry-level roles. Skills & Competencies: Excellent verbal and written communication. Empathetic, patient, and solution-oriented mindset. Basic knowledge of travel industry and booking processes is a plus. Comfort with using CRM software, call handling tools, and multitasking systems. Willingness to work in shifts, including weekends or holidays (based on roster). Show more Show less

Position Title: Customer Relationship Manager – Call Center Operations Department: Customer Experience / Operations Location: [Your Office Location or "Remote" if applicable] Reports to: Head of Customer Experience / Operations Manager Role Overview: The Customer Relationship Manager (CRM) at Dreamaoura OTA will oversee customer interaction touchpoints across the call center and digital channels, ensuring high-quality service delivery, customer satisfaction, and retention. This role requires managing a team of customer service representatives (CSRs), resolving escalated issues, analyzing service KPIs, and continuously improving support workflows. The CRM acts as a bridge between customer expectations and internal operations, aligned with Dreamaoura’s mission of providing budget-friendly, seamless travel experiences. Key Responsibilities: Team Management & Operations Lead, train, and monitor call center representatives to ensure excellent service delivery. Schedule shifts and manage workforce planning for 24/7 customer support. Implement standard operating procedures (SOPs) to handle queries, complaints, and booking changes. Monitor daily operations and call center KPIs (e.g., average handling time, first call resolution, CSAT). Ensure CRM tools (e.g., Freshdesk, Zoho, Salesforce) are optimally used for customer data tracking. Customer Engagement & Relationship Building Develop personalized strategies to enhance customer engagement and loyalty. Oversee resolution of customer complaints and escalated cases to ensure satisfaction. Manage communication with repeat customers, high-value users, and dissatisfied customers. Collect feedback regularly to understand pain points and recommend improvements. Process & Quality Improvements Analyze customer feedback and call center performance data to identify trends and service gaps. Recommend and implement improvements to increase service efficiency and quality. Collaborate with marketing, product, and operations teams to align service offerings with customer expectations. Compliance & Reporting Ensure all customer interactions comply with regulatory requirements and Dreamaoura’s service policies. Prepare weekly/monthly reports on customer service metrics, issue resolution timelines, and team performance. Lead internal audits and quality checks of customer interactions. Qualifications Required: Bachelor’s degree in Business Administration, Hospitality, Travel & Tourism, or related field. (Master’s degree preferred but not mandatory.) Experience Required: 4–6 years of experience in customer service or call center management, preferably in the travel, tourism, or hospitality industry. Proven track record in managing a team and achieving KPIs in a high-volume environment. Experience working with CRM and call center systems (e.g., Freshdesk, Zendesk, Salesforce). Hands-on experience in complaint resolution, process improvement, and customer loyalty programs. Skills & Competencies: Strong leadership, team management, and interpersonal skills. Excellent communication skills in English (additional languages like Hindi, regional dialects a plus). Analytical mindset with a customer-centric approach. Conflict resolution and crisis management. Familiarity with digital travel platforms and OTA industry trends. Ability to multitask and handle pressure in a fast-paced environment. Show more Show less

Join Our Team at iEnergizer Technical Customer Support Executive Are you enthusiastic and ready to kickstart or grow your career in technical customer service? iEnergizer is hiring motivated individuals for the role of Technical Customer Support Executive . We welcome both freshers and experienced candidates! Walk-In Interview Details: Location: iEnergizer, A-37, Sector 60, Noida (Gate No. 2, near Sector 59 Metro Station) Google Maps Location:- https://maps.app.goo.gl/MwJmDdjPtWUWiDtQ8?g_st=com.google.maps.preview.copy Timings: 10:00 AM 4:00 PM (Monday to Saturday) Steps to Apply: Complete the form : www.ienergizerbpo.com Join our WhatsApp group :- https://chat.whatsapp.com/ChpN8I1w9inHL43G5Zki0A On your resume , mention HR Anjali Thapa and meet her at Cabin H18 Reference : Add details of 3 friends (name, contact number, address) Share your token number after submitting the form Please Carry: A hard copy of your resume Your Aadhaar card (hard copy) Soft copies of all relevant documents Position Details: Role: Technical Customer Support Executive Salary: 23,500 CTC Experience: Open to freshers and experienced professionals Qualifications: B.Tech, B.Sc, BCA, MCA, M.Sc, B.E Required Skills: Strong communication and problem-solving abilities Job Responsibilities: Address and resolve customer technical issues via phone Ensure a professional and helpful interaction at all times Deliver timely solutions while maintaining customer satisfaction Shift Timings: Women: Day shifts Men: Rotational shifts Contact for Queries: HR Contact: Anjali Thapa WhatsApp: 9557011621 We look forward to seeing you there!

Company: Albatroz (India) Private Limited ("Albatroz Solutions") Role.: Digital Marketing Executive Category: Marketing & Communications Location(s): Onsite Worker About Albatroz Solutions Established in 2018, Albatroz Solutions is an esteemed IT services firm that excels in offering consultation, implementation, deployment, and support for enterprise software within the domains of Project & Portfolio Management, Automation, and Business Intelligence. Our company stands at the forefront of the industry, assisting businesses in fully realizing their potential by harnessing the power of technology and optimizing their software investments. Our focus on excellence extends to our digital presence, which plays a key role in showcasing our capabilities, values, and customer success stories. The Website Developer will be pivotal in ensuring our online platform remains modern, secure, optimized, and aligned with our evolving business goals. Role Summary: The Digital Marketing Executive is a mid-level strategic role requiring 46 years of experience, responsible for leading and executing the digital marketing strategy for Albatroz. This individual will play a critical role in shaping the company's overall marketing direction, ensuring brand consistency, lead quality, and market visibility. The candidate will be responsible for creating a unified marketing approach, generating and managing leads, and aligning digital efforts with business goals. The role requires someone who can quickly understand our solution offerings, collaborate with internal teams (such as subject matter experts and web developers), and engage external vendors to optimize messaging and targeting. The Digital Marketing Executive will also be responsible for driving SEO strategy implementation, producing high-quality content, and designing marketing creatives for both digital and in-person campaigns. This includes creating and editing content for blogs, brochures, social media, and physical event collaterals such as backdrops and product literature. Who are we seeking? We are looking for a seasoned Digital Marketing Executive who: Has 4 to 6 years of relevant digital marketing experience, preferably in IT services or B2B SaaS/tech companies. Is proactive and hands-on with both strategic planning and daily execution of campaigns. Has excellent written and verbal English communication skills. Can work independently, collaborate with cross-functional teams, and drive measurable business results. Understands the nuances of marketing to enterprise technology buyers. Education & Experience Requirement: Bachelors or Masters degree in Marketing, Business, Communications, or related field. 4 to 6 years of professional experience in digital marketing with a proven track record of performance-led campaigns Skill & Will Requirement: Strong ability to strategize and execute targeted digital marketing campaigns focused on lead generation, brand visibility, and audience engagement. Proven experience in running LinkedIn marketing campaigns, Google Ads (Search, Display, Retargeting), and cold email outreach as core lead generation tactics. Skilled in refining campaign messaging, identifying the right audience segments, and optimizing content for conversion. Hands-on experience with email marketing tools (e.g., HubSpot, Mailchimp, Zoho Campaigns) and CRM platforms (e.g., Salesforce, Freshworks, Zoho CRM etc) to manage and nurture leads. Ability to create content for blogs, articles, white papers, landing pages, and emailsboth independently and from SME inputs. Proficient in design tools like Canva, Figma, or Adobe Suite to develop social media creatives, brochures, banners, and event backdrops. Strong understanding of SEO and SEM principles to support campaign visibility and website traffic goals. Knowledge or Experience in using WordPress CMS to align site content with campaign objectives and SEO strategy is a bonus. Alternately should be able to collaborate with the website developers to implement the same. Competent in Google Analytics 4, Search Console, and Tag Manager to measure and optimize campaign performance. Excellent English communication skillswritten and verbalfor content creation, campaign planning, and stakeholder communication. Highly organized, creative, and self-driven with the ability to manage multiple initiatives across platforms. Relevant certifications in Google Ads, Analytics, or CRM tools are a plus Roles and Responsibilities: Develop and execute digital marketing campaigns across LinkedIn, Google Ads, and cold email outreach to generate high-quality leads and increase brand visibility. Create and maintain a unified marketing strategy that aligns with business objectives and continuously refines messaging and targeting based on campaign insights. Collaborate with subject matter experts to convert raw inputs into effective marketing content including blogs, articles, landing pages, and white papers. Design and manage marketing creatives and digital assets , including social media posts, banners, brochures, backdrops, and sales collaterals. Work closely with the website development team to ensure SEO strategies are implemented effectively across web content and structure. Plan and manage email marketing campaigns (nurture sequences, cold outreach, newsletters) using tools like Mailchimp, Zoho, or HubSpot. Utilize CRM tools (e.g., Freshworks) to manage and track lead journeys, segment audiences, and analyze campaign performance. Own the execution and performance of LinkedIn Ads and Google Ads campaigns, including budgeting, audience targeting, and conversion tracking. Monitor campaign performance using Google Analytics 4 , Search Console , and other analytics tools; prepare insights and dashboards for reporting. Maintain a consistent brand voice across all digital platforms and ensure marketing assets meet Albatrozs design and quality standards. Stay up to date with digital marketing trends, tools, and best practices to continuously improve performance and innovation. Support physical marketing events by designing and coordinating required collaterals such as brochures, booth graphics, and presentation materials. If you want to fulfill your potential, be acknowledged for your achievements, and be given autonomy to make decisions for the tasks you own and customers you support; if you want to work with a company that respects you as an individual - recognizing both your needs at work, that supports your career aspirations then, Albatroz is where you belong.

Position Title: Customer Relationship Manager – Call Center Operations Department: Customer Experience / Operations Location: [Your Office Location or "Remote" if applicable] Reports to: Head of Customer Experience / Operations Manager Role Overview: The Customer Relationship Manager (CRM) at Dreamaoura OTA will oversee customer interaction touchpoints across the call center and digital channels, ensuring high-quality service delivery, customer satisfaction, and retention. This role requires managing a team of customer service representatives (CSRs), resolving escalated issues, analyzing service KPIs, and continuously improving support workflows. The CRM acts as a bridge between customer expectations and internal operations, aligned with Dreamaoura’s mission of providing budget-friendly, seamless travel experiences. Key Responsibilities: Team Management & Operations Lead, train, and monitor call center representatives to ensure excellent service delivery. Schedule shifts and manage workforce planning for 24/7 customer support. Implement standard operating procedures (SOPs) to handle queries, complaints, and booking changes. Monitor daily operations and call center KPIs (e.g., average handling time, first call resolution, CSAT). Ensure CRM tools (e.g., Freshdesk, Zoho, Salesforce) are optimally used for customer data tracking. Customer Engagement & Relationship Building Develop personalized strategies to enhance customer engagement and loyalty. Oversee resolution of customer complaints and escalated cases to ensure satisfaction. Manage communication with repeat customers, high-value users, and dissatisfied customers. Collect feedback regularly to understand pain points and recommend improvements. Process & Quality Improvements Analyze customer feedback and call center performance data to identify trends and service gaps. Recommend and implement improvements to increase service efficiency and quality. Collaborate with marketing, product, and operations teams to align service offerings with customer expectations. Compliance & Reporting Ensure all customer interactions comply with regulatory requirements and Dreamaoura’s service policies. Prepare weekly/monthly reports on customer service metrics, issue resolution timelines, and team performance. Lead internal audits and quality checks of customer interactions. Qualifications Required: Bachelor’s degree in Business Administration, Hospitality, Travel & Tourism, or related field. (Master’s degree preferred but not mandatory.) Experience Required: 4–6 years of experience in customer service or call center management, preferably in the travel, tourism, or hospitality industry. Proven track record in managing a team and achieving KPIs in a high-volume environment. Experience working with CRM and call center systems (e.g., Freshdesk, Zendesk, Salesforce). Hands-on experience in complaint resolution, process improvement, and customer loyalty programs. Skills & Competencies: Strong leadership, team management, and interpersonal skills. Excellent communication skills in English (additional languages like Hindi, regional dialects a plus). Analytical mindset with a customer-centric approach. Conflict resolution and crisis management. Familiarity with digital travel platforms and OTA industry trends. Ability to multitask and handle pressure in a fast-paced environment. Show more Show less

Role & responsibilities Provide prompt and courteous customer support through various channels, including phone, email, and chat. • Address customer inquiries, concerns, and issues in a timely and effective manner. • Assist customers with product information, order processing, and issue resolution. • Collaborate with other departments to ensure a seamless customer experience. • Maintain accurate records of customer interactions and transactions. • Stay up-to-date with product knowledge and company information to provide accurate and relevant information to customers. • Identify and escalate priority issues to the appropriate department or individual. • Proactively identify opportunities to improve customer satisfaction and recommend process enhancements. • Follow established procedures for handling different types of customer queries. • Meet individual and team targets for customer satisfaction and response times. • Worked on ticketing system zohodesk, Freshdesk.

About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description We are looking for an experienced and strategic Enterprise Account/Portfolio Manager who has a knack in building deep customer relationships and driving incremental business in existing Freshworks customers by delivering value. They should have a consultative sales approach, a successful track record retaining, growing and on-boarding clients with polished presentation skills. This person must demonstrate all the behaviors associated with a high performance sales and customer success culture, specifically managing a pipeline of business opportunities and delivering results against a quota. This individual will provide the best consultative experience possible for our customers. Responsibilities: You’ll become the resident expert on the Freshworks platform and will expand our cloud-based software usage in existing customers Drive expansion through upsell and cross-sell to meet or exceed revenue targets Professionally manage relationships with a portfolio of assigned accounts Demonstrating / selling value to key stakeholders within the accounts with Customer Success Plans and strategies Build a plan to maximize revenue, and customer satisfaction within your accounts Gain a thorough understanding of assigned client’s needs, objectives, and processes to ensure that they successfully adopt and deploy Freshworks suite of products Create & articulate compelling value conversations with C-Level stakeholders also work in alignment with inside stakeholders namely Implementations, Billing, Support, deals teams etc. Close large, complex deals involving multiple executive level stakeholders Collaborate with and lead a larger cross functional team to the closure of large complex deals Demonstrated experience managing complex sales cycles and negotiating win-win agreements based on value based selling Exceeding activity, pipeline and revenue goals on a quarterly basis Build strategies and execute on the plan in the assigned territory with the goal of generating and maintaining 4x pipeline Analyze sales/metrics data from your accounts to help evolve your strategy Assist customers in identifying industry relevant use cases and educate customers to make a strong business impact Develop long-term strategic relationships with key accounts Qualifications Experience selling to VP or C level executives in companies 7+ years of overall experience in sales. 3+ years of SAAS sales experience/solution based selling experience Experience in driving expanded usage in existing customers Track record of success selling into Mid Market and Enterprise companies Experience managing and closing complex sales-cycles using solution selling techniques Consultative sales skills and ability to construct and articulate strong business cases and ROI, strategic account planning and execution skills. Proven track record of consistent account growth and quota achievement Thorough understanding/experience in related technology in the CRM/EX/CX space Experience with account portfolio planning, management, and prioritization Strong project management capability and ability to multitask High attention to detail and willingness to get “in the weeds” to fix a problem Knowledge of customer success best practices Experience driving client adoption of technology or software product Skilled in virtual presentations, online web demos, remote sales processes Strong interpersonal skills, ability to convey and relate ideas to others Vibrant and energetic attitude, willingness to perform and get things done Bachelor’s Degree/Master’s degree preferred A technical background is a plus Flexibility to work in the EU/UK shift Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

About Amber (https://amberstudent.com) Long-term accommodation booking platform for students (think booking.com for student housing). Amber helps 80M students worldwide, find and book full-time accommodations near their universities, without the hassle of negotiation, non-standardized and cumbersome paperwork, and broken payment process. We are the leading student housing platform globally, with 1M+ student housing units listed in 6 countries and across 80 cities. We are growing rapidly and targeting $1B in annual gross bookings value by 2024. Amber raised $18.5M from Marquee investors like Gaja capital. If you are passionate about making international mobility and living, seamless and accessible, then - Join us in building the future of student housing! Responsibilities: • Building and maintaining relationships with the Reconciliation team of International Student Accommodation Property Managers, Internal KAM/Business Development Team, and Data Entry Team. • Setting up the reconciliations/invoicing processes with the Student Accommodation Property Managers. • Meeting the monthly collections numbers/targets. • Dispute Management between internal and external stakeholders related to bookings, invoicing, and payment collections issues • Drive process improvement projects to enhance the efficiency of operations. • Derive meaningful insights from raw data using basic excel formulas. • Effective/professional communication through calls/emails with the International Student Accommodation Property Managers in USA, UK, and Australia. • Explore and integrate new technologies and methodologies to continually enhance revenue management capabilities. Requirements: • Excellent written and oral communication skills • Good proficiency in MS Excel (vlookup, Sumifs, Countifs, Pivot, etc) • Attention to detail and should work with great accuracy. What will you get from Amber: • Work with softwares such as Zoho Invoice, Tableau, Freshdesk, Notion. • Fast-paced growth (can skip intermediate levels) • Total freedom and authority (everything under you, just get the job done!) • Open and Inclusive Environment Show more Show less

About AmberStudent Long-term accommodation booking platform for students (think booking.com for student housing). Amber helps 80M students worldwide, find and book full-time accommodations near their universities, without the hassle of negotiation, non-standardized and cumbersome paperwork, and broken payment process. We are the leading student housing platform globally, with 1M+ student housing units listed in 6 countries and across 80 cities. We are growing rapidly and targeting $1B in annual gross bookings value by 2024. Amber raised $18.5M from Marquee investors like Gaja capital. Role Overview As a Content Quality Assurance Executive , you will be the gatekeeper of data and content quality across our property listings. You will perform detailed audits of pricing, offers, availability, commissions, property content . Your work ensures our listings are reliable, consistent, and compliant with internal standards, enabling seamless student experiences and business accuracy. Key Responsibilities: Perform regular audits (daily/weekly/monthly) on inventory data including: Pricing, availability, offers, and discounts Commission structures and revenue data Property images & videos Pricing, availability, offers, and discounts Descriptions and amenity information Conduct Freshdesk ticket audits Maintain and monitor trackers , flag discrepancies, and follow up with the Data Entry or KAM teams to resolve issues. Ensure data consistency and content accuracy across internal tools and front-end platforms. Create and manage QA scorecards, dashboards, and audit reports using Excel/Google Sheets. Identify trends and common issues and propose process improvements . Ensure proper version control and documentation of audit results. Collaborate with cross-functional teams including Supply, KAM, Internal Expansion Team, Operations, and Content . Key Skills & Competencies Advanced Excel/Google Sheets proficiency (VLOOKUP, Pivot Tables, Data Validation, Conditional Formatting, etc.) Excellent written and verbal communication skills in English Experience with QA/audit tools and platforms like Freshdesk, CRM systems Detail-oriented mindset with strong analytical and problem-solving skills Prior experience in real estate, hospitality, or e-commerce audits is a strong advantage Strong process orientation with ability to document SOPs and flag inefficiencies Self-starter attitude and ability to handle multiple assignments independently Ability to prioritize tasks , manage tight deadlines, and collaborate effectively High level of integrity and confidentiality , especially while handling revenue and commission data Preferred Tools & Platforms Excel/Google Sheets Freshdesk, CRM, Zendesk or similar support tools Slack, Notion, (for documentation and collaboration) Basic knowledge of SQL or Power BI/Tableau is a plus What will you get from Amber Fast-paced growth (can skip intermediate levels) Total freedom and authority (everything under you, just get the job done!) Show more Show less

Customer Support - Team Lead In-office role, Gurgaon About Zyla ( www.zyla.in ) Zyla Health is India’s highest-rated personalized care management platform focused on improving health outcomes. Zyla enables care at scale for insurers and employers through its human-assisted AI on the 24x7 conversational Zyla app (consistently rated 4.7+). Some of our clients include Aditya Birla, Max Life, Care Insurance, HDFC Ergo, IBM, Godrej, Jindal Steels, DHL, Tata Steel, AstraZeneca, Pfizer. Care implemented by Zyla spans across medical, physical and mental health needs, and powered by a complete in-house team of Doctors and experts as well as our proprietary AI engines - Athena, Lea and Iris. The care starts with a detailed health risk assessment of the population followed by personalized care journeys ranging from chronic disease management to wellness programs. Why will you love working with us? We are India's leading AI-powered care management platform. Our vision is to be the de-facto healthcare expert in every home, providing access to the most personalized & real-time care to improve the quality & longevity of lives. Zyla takes a clinical approach to provide hyper-personalized and real-time care delivered by an able team of experienced doctors & medical experts to improve the health outcomes of the user. We have the finest talent across technology, data science, medicine, and management, and a product with an NPS of +70! We are one of the highest-rated Medical apps on the Google Play store (4.8+ consistently) and have been recognized by Google across Google App Excellence, Launchpad, and APAC programs. Top-notch investors from India and the USA support us. We proudly boast about our work culture, at the core of which lies user-centricity and the highest quality of empathy. At Zyla, you will meet the diverse talent that has come from the most reputed institutes and work organizations. Together, we set out to build the future of healthcare in India. Job Summary: We are seeking a proactive and experienced Customer Support - Team Leader to guide, mentor, and support our customer success team. The ideal candidate will be responsible for driving customer satisfaction, improving team performance, and ensuring the team follows best-in-class support practices. You’ll play a pivotal role in creating SOPs, improving KPIs, and maintaining a high standard of service excellence. How you will make an impact: Team Leadership & Supervision: Lead, motivate, and mentor the Customer Success team to deliver exceptional service to our customers. Performance Management: Set clear performance goals for the team and track KPIs such as retention rates, Net Promoter Score (NPS), and Customer Satisfaction Score (CSAT). Training & Development: Plan and conduct regular training sessions, workshops, and upskilling initiatives to ensure team members remain knowledgeable and effective. Process Compliance: Ensure adherence to customer success best practices and internal protocols across all interactions. SOP Creation & Implementation: Develop and implement new Standard Operating Procedures (SOPs) to enhance customer support operations and ensure consistency in service delivery. We are looking for people who: Proven 5+ experience in a customer support or customer success leadership role. Strong understanding of customer experience metrics and tools. Excellent communication, coaching, and conflict-resolution skills Ability to create and implement scalable support processes. Strong analytical skills with a data-driven mindset. Experience in tech-based customer support teams. Familiarity with CRM and ticketing systems like Zendesk, Freshdesk, or Salesforce. What we offer: Opportunity to directly work on a very innovative product that has a big societal impact. Opportunity to work with a cross-functional team consisting of leading medical brains, tech geeks, operations gurus. An open set-up where you can innovate every day. Show more Show less

Experience Required: 3–5 Years Shift timing - 6pm-6am (Rotational Shift ) Location: Remote Job Summary: We are seeking experienced IT Support Engineers with strong backgrounds in Managed Service Provider (MSP) environments. The ideal candidates will have 3–5 years of hands-on experience supporting MSP clients across various domains including Microsoft 365 administration, OS support, and cloud services, Private cloud Virtualization. Candidates should have a deep understanding of MSP tools and be well-versed in resolving a wide range of technical issues in both Windows and Linux environments. Must-Have Skills & Experience: Prior experience supporting MSP clients is mandatory Strong experience in: Microsoft 365 Admin Center Windows & Linux operating systems MSP Documentation Tools (e.g., IT Glue) Remote Monitoring and Management (RMM) Tools (e.g., NinjaOne, Kaseya, ConnectWise Automate) Network issues (firewall, VPN, routing, DNS, DHCP, LAN/WAN) Ticketing Systems (e.g., HaloPSA, Freshdesk, ServiceNow) Authentication Tools (e.g., Microsoft/Google Authenticators, DUO) understanding of firewalls (e.g., SonicWall, Fortinet, Cisco) , VPNs , and LAN/WAN configurations. Basic scripting or automation skills (PowerShell preferred) Security Tools (e.g., ThreatLocker, Microsoft Sentinel, Microsoft Defender for Endpoint) Virtualization technologies including VMware vSphere/ESXi and Microsoft Hyper-V Understanding of: Basic cloud services (Azure/AWS) Endpoint troubleshooting Print, file sharing, and group policy troubleshooting Email flow analysis and spam filter troubleshooting Preferred Tools & Technologies: RMM Tools: NinjaOne, Kaseya, ConnectWise Automate Ticketing Systems: HaloPSA, Freshservice, Freshdesk, Zendesk Documentation: IT Glue, Confluence Admin Portals: Microsoft 365 Admin Center, Azure AD Security Tools: ThreatLocker, Microsoft Defender, Microsoft Sentinel, DUO MFA Other Tools: TeamViewer, AnyDesk, Remote Desktop, PDQ Deploy, Bitdefender, SentinelOne, N-able, Acronis, Veeam Show more Show less

Smart Data Solutions, a leading provider of data management, claim routing and workflow solutions to health plans and TPAs, is looking for passionate and driven Software Engineer, Support to join our team. What you’ll be doing? Technical Support & Issue Resolution Investigate, diagnose, and resolve support tickets related to software functionality, system integrations, data discrepancies, production issues and performance issues. Guide users through problem-solving steps for software configuration, connectivity, and troubleshooting. Document all ticket resolutions, technical solutions, and customer interactions in the ticketing system. Manage customer accounts to ensure processes are working as expected and identify potential problems. Understand and follow Smart Data Solutions’ (SDS) workflow and associated technical systems. Understand and follow all assigned customer workflows including import and export processes. Interpret customer business processes, analyze problems, and recommend programmable solutions. Apply analytical and business knowledge to solve customer specified problems adhering to SDS coding standards and policies. Customer Interaction & Communication Respond to support requests in a timely manner, ensuring first response and resolution times meet Service Level Agreements (SLAs). Provide clear, professional, and empathetic communication to customers regarding issue status and resolution steps. Educate users on best practices for using the software efficiently and securely. Gather customer feedback and collaborate with the Product team to improve software usability and stability. Collaboration & Continuous Improvement Work closely with Engineering, Implementation, and Product teams to resolve escalated issues and provide customer insights for product enhancements. Identify recurring issues and contribute to the creation of Knowledge Base (KB) articles and self-service support documentation. Participate in support team training sessions to stay updated on new product features and troubleshooting techniques. What we’re looking for? Education And Experience 2+ year experience in a Technical Support or Support Engineering role 4+ year degree in computer science or equivalent degree In-depth knowledge of Java SE & Java EE. Proficiency in working with relational databases (e.g., MySQL) Proficiency in Git and code collaboration platforms (e.g., GitHub, GitLab). Experience with cloud platforms like AWS, Google Cloud, or Azure. Proficiency in writing clean, maintainable, and efficient code. Skills And Competencies Technical Expertise: Deep knowledge of software integration, APIs, data migration, and system architecture. Proficiency in programming languages and database systems is a plus. Experience with ticketing systems (JIRA, ServiceNow, Zendesk, Freshdesk, or similar) Problem-Solving: Strong analytical skills to diagnose and resolve technical issues effectively. Communication: Excellent verbal and written communication skills for interacting with clients and internal teams. Client Focus: Commitment to understanding and fulfilling client needs and expectations. Preferred Skills Knowledge of DevOps practices and tools. Experience with security and compliance requirements in software deployment. Ability to understand process workflows, analyze, and identify improvements Ability to comprehend and follow written policies, procedures, and directions Action orientation and ability to consistently complete assigned tasks on time Why this is the company for you? Top Benefits & Perks A company culture that is authentic, innovative, and collaborative! Our most powerful strength is our people! We build impactful solutions for our customers - their success is our success! A professional development and growth-oriented workplace. Generous benefits including medical/accidental insurance and Social Security Fund contribution. A flexible environment with a competitive paid time off package; including vacation, holiday, give-back day, and a floating day. Who is Smart Data Solutions? Smart Data Solutions (SDS) is a technology leader in healthcare process automation and interoperability. As a strategic partner, SDS helps clients digitally transform their operations, delivering tangible value through reduced costs, streamlined workflows, and an improved customer experience. With data, AI, and automation at its core, SDS provides solutions in Digital Mailroom and Data Capture, Clearinghouse, Intelligent Medical Records, Prior Authorization and Claim Operations. Trusted by over 500 clients—including multiple Blue Cross Blue Shield plans, regional health plans, TPAs, providers, and healthcare partners—SDS streamlines complex front, middle, and back-office operations. Smart Data Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Show more Show less

About Zyla (www.zyla.in) Zyla Health is Indias highest-rated personalized care management platform focused on improving health outcomes. Zyla enables care at scale for insurers and employers through its human-assisted AI on the 24x7 conversational Zyla app (consistently rated 4.7+). Some of our clients include Aditya Birla, Max Life, Care Insurance, HDFC Ergo, IBM, Godrej, Jindal Steels, DHL, Tata Steel, AstraZeneca, Pfizer. Care implemented by Zyla spans across medical, physical and mental health needs, and powered by a complete in-house team of Doctors and experts as well as our proprietary AI engines Athena, Lea and Iris. The care starts with a detailed health risk assessment of the population followed by personalized care journeys ranging from chronic disease management to wellness programs. Why will you love working with us We are India's leading AI-powered care management platform. Our vision is to be the de-facto healthcare expert in every home, providing access to the most personalized & real-time care to improve the quality & longevity of lives. Zyla takes a clinical approach to provide hyper-personalized and real-time care delivered by an able team of experienced doctors & medical experts to improve the health outcomes of the user. We have the finest talent across technology, data science, medicine, and management, and a product with an NPS of +70! We are one of the highest-rated Medical apps on the Google Play store (4.8+ consistently) and have been recognized by Google across Google App Excellence, Launchpad, and APAC programs. Top-notch investors from India and the USA support us. We proudly boast about our work culture, at the core of which lies user-centricity and the highest quality of empathy. At Zyla, you will meet the diverse talent that has come from the most reputed institutes and work organizations. Together, we set out to build the future of healthcare in India. Job Summary: We are seeking a proactive and experienced Customer Support Team Leader to guide, mentor, and support our customer success team. The ideal candidate will be responsible for driving customer satisfaction, improving team performance, and ensuring the team follows best-in-class support practices. Youll play a pivotal role in creating SOPs, improving KPIs, and maintaining a high standard of service excellence. How you will make an impact: Team Leadership & Supervision: - Lead, motivate, and mentor the Customer Success team to deliver exceptional service to our customers. Performance Management: - Set clear performance goals for the team and track KPIs such as retention rates, Net Promoter Score (NPS), and Customer Satisfaction Score (CSAT). Training & Development: - Plan and conduct regular training sessions, workshops, and upskilling initiatives to ensure team members remain knowledgeable and effective. Process Compliance: - Ensure adherence to customer success best practices and internal protocols across all interactions. SOP Creation & Implementation: - Develop and implement new Standard Operating Procedures (SOPs) to enhance customer support operations and ensure consistency in service delivery. We are looking for people who: - Proven experience in a customer support or customer success leadership role. - Strong understanding of customer experience metrics and tools. - Excellent communication, coaching, and conflict-resolution skills. - Ability to create and implement scalable support processes. - Strong analytical skills with a data-driven mindset. - Experience in tech-based customer support teams. - Familiarity with CRM and ticketing systems like Zendesk, Freshdesk, or Salesforce. What we offer: - Opportunity to directly work on a very innovative product that has a big societal impact. - Opportunity to work with a cross-functional team consisting of leading medical brains, tech geeks, operations gurus. - An open set-up where you can innovate every day. Apply Save Save Pro Insights

About The Role : What do I need - Good communication skills - Fair analytical skills - Energetic - Operational excellence - Experience up to 2 years Customer Chat Support Specialist - Startup Experience Required - Graduate What will I be doing - Enhance Customer Experience Via Delight Channels - Respond to customer queries in a timely and accurate way, via chat Identify customer needs and help customers use specific features - Inform customers about new features and functionalities - Data Maintenance & Reporting Tech Stack & Tools : - Excel - Freshdesk of Similar Tool - Data Studio or Similar Tool (Slight Knowledge) Language - Tamil - English This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

About the Role Drive the digital backbone of a growing commercial real-estate group. You’ll prototype, test and ship automations that save our teams > 10 hours/week in the first 90 days Availability ~20 hrs/week (flexible), Gurgaon/remote hybrid. Engagement Model - On-site 1 day/wk during rollout peaks Compensation ₹55–70 k per month. Core Responsibilities 1. Systems Audit & Consolidation – unify Google Workspace tenants, rationalise shared drives. 2. Database & CRM Build-out – design, deploy, and maintain occupant tracker and a lightweight CRM; migrate legacy data. 3. Automation & Integration – link CRM, Google Sheets, and Tally using Apps Script/Zoho Flow/Zapier. 4. Process Documentation – own the internal wiki; keep SOPs and RACI charts current. 5. Dashboards & Reporting – craft Looker Studio boards for collections, projects, facility KPIs. 6. User Training & Support – deliver monthly clinics; teach teams how to use G Suite, ChatGPT to improve productivity 7. Security & Compliance – enforce 2FA, backup policies, basic network hygiene. 8. Vendor Co-ordination – liaise with Zoho, Tally consultants, ISP/MSP vendors; manage small capex items. 🔧 Required Skills & Experience We’re looking for a hands-on builder with a strong track record in automation, low-code systems, and internal tooling. The ideal candidate will bring most (not necessarily all) of the following: ⚙️ Automation & Low-Code Workflows Practical experience building solutions with Google Apps Script or Zoho Creator/Flow , including REST APIs and webhooks Familiarity with workflow bridges like Zapier, Make, or n8n Bonus: Exposure to AI-based low-code tools like Cursor or Loveable 📄 Data Extraction & Integrations Hands-on experience using OCR/Document AI tools (e.g. Google DocAI, AWS Textract) to parse and structure lease or legal documents Familiarity with Tally Prime integrations via API or ODBC for syncing financial data 📇 CRM & Customer View Experience with end-to-end CRM rollouts (Zoho/Freshsales preferred), including data migration and module customization Bonus: Exposure to helpdesk tools like Zoho Desk or Freshdesk 📊 Analytics & Reporting Advanced proficiency in Google Sheets (ARRAYFORMULA, QUERY, IMPORTRANGE) Experience designing interactive dashboards in Looker Studio Bonus: Awareness of data warehousing concepts (BigQuery, Redshift) for creating a unified customer view 🧠 Scripting & AI Comfortable writing Python or Node.js scripts for light-weight cloud functions and ETL Experience using OpenAI/Claude APIs to build small copilots or automations (e.g., résumé rankers, document summarizers) 📋 Project & Knowledge Management Bonus: Familiarity with Trello or other Kanban-style project boards Strong documentation skills with Notion or Google Sites for building wikis, SOPs, and internal help resources 🗣️ Soft Skills Able to explain technical systems clearly to non-technical stakeholders Comfortable training teams in both English and Hindi 📩 How to Apply? If this sounds like you, please apply via this short form : 👉 https://forms.gle/3gPwMqnadpf3dP159 We’ll review responses daily. If you clear the knockout round, you’ll receive a 30-minute skills test within 24 hours. Show more Show less

About AiSensy AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco., Wipro, Asian Paints, India Today Group Skullcandy, Vivo, Physicswallah, Cosco grow their revenues via WhatsApp. Enabling 100,000+ Businesses with WhatsApp Engagement & Marketing 400Crores + WhatsApp Messages done between Businesses and Users via AiSensy per year Working with top brands like Delhi Transport Corporation, Vivo, Physicswallah & more High Impact as Businesses drive 25-80% Revenues using AiSensy Platform Mission-Driven and Growth Stage Startup backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors The Opportunity: Work with a dynamic and enthusiastic team passionate about delivering exceptional customer experiences. Learn the inner workings of a startup and grow alongside the company. Get hands-on experience building and optimizing systems, processes, and workflows. Collaborate directly with founders, sharing insights and receiving valuable feedback. Be part of a growth-stage brand with a clear path to becoming a future leader. Responsibilities: Customer Interaction: Handle customer inquiries across multiple channels, including phone, email, live chat, and social media. Product Assistance: Provide accurate information about products and services, handle complaints, process orders, and manage returns. Troubleshooting: Resolve product-related issues promptly and effectively, ensuring high customer satisfaction. Customer Records: Maintain and update customer records with detailed and accurate information based on interactions. Product Knowledge: Develop an in-depth understanding of the company’s offerings to deliver accurate and helpful support. Performance Goals: Collaborate with the support team to meet and exceed customer service performance metrics. Feedback Analysis: Gather and analyze customer feedback, coordinating with product and technical teams to improve the overall user experience. Process Improvement: Assist in creating and refining customer support tools and processes to enhance efficiency and satisfaction. Qualifications: A minimum of 3 years of experience in customer support or a related field.(preferably in a B2B SaaS environment). Strong communication skills and a customer-centric mindset. Proficiency in customer support software (e.g., Zendesk, Freshdesk, Livechat) and CRM tools Customer-focused and empathetic, with a strong drive to deliver top-notch support experiences. Why Join Us? Work in a supportive and innovative environment that encourages personal and professional growth. Be part of a company that values customer satisfaction as its core priority. Enjoy the opportunity to lead and contribute to impactful projects in a growing organization. Ready to make a difference in the customer journey? Join us as a Senior Customer Support Executive and be the voice that represents our brand! Show more Show less

We are looking for a proactive and customer-focused Customer Support Executive to handle inbound and outbound calls and email queries from customers. The ideal candidate should be fluent in English , possess excellent communication skills, and have hands-on experience using Customer Support ERP systems . Key Responsibilities Handle customer inquiries and complaints via phone calls and emails in a professional and timely manner. Provide accurate information about products, services, and order status. Record all customer interactions in the ERP system and ensure follow-up actions are taken. Coordinate with internal teams to resolve customer issues effectively. Escalate unresolved issues to the appropriate departments as needed. Maintain a high level of customer satisfaction and build long-term relationships. Meet daily/weekly targets for response time and customer satisfaction. Requirements Proven experience in customer support (call/email/chat). Fluent in English (spoken and written). Proficiency in using Customer Support ERP systems (e.g., Zoho, Freshdesk, Salesforce, or similar). Strong interpersonal and problem-solving skills. Ability to work in a team and handle pressure during high-volume periods. Basic knowledge of MS Office tools (Excel, Word, Outlook). Experience 1- 2 years Salary Rs.2,40,000 LPA Location: Alamathi, Redhills Skills: customer support,be-ece,interpersonal skills,chat,communication skills,be-eee,communication,erp systems,problem-solving,be-mechanical,customer satisfaction,ms office Show more Show less

Job Title: Outbound B2B Customer Support Executive – E-commerce & Marketplace Support Location: Noida Job Type: Full-Time | [On-site ] About the Role Are you energized by conversations, skilled at building trust over calls, and committed to keeping B2B customers happy? We are seeking a proactive Customer Support Executive for our Outbound Service Support team covering major e-commerce marketplaces such as Alibaba, Amazon, Flipkart, and others. You will onboard and support sellers, manage B2B client relationships, generate leads, and ensure an excellent post-sales experience for international customers. Key Responsibilities Make outbound calls to onboard, assist, and retain B2B sellers on platforms like Alibaba Gold Supplier (GGS) and other marketplaces. Provide end-to-end customer support and account management for exporters, importers, and online sellers. Guide clients through Alibaba seller portals, product listing best practices, and compliance requirements. Conduct cold calling and lead-generation campaigns for potential B2B partners. Use CRM systems (Zoho CRM, Salesforce, etc.) to track interactions, manage pipelines, and schedule follow-ups. Resolve seller issues via phone and email using ticketing tools such as Freshdesk or Zendesk. Identify and execute opportunities for upselling and cross-selling value-added services. Coordinate with internal teams to ensure smooth onboarding and post-sales support. Key Skills Strong verbal communication and persuasion abilities Proven experience with outbound or cold calling Hands-on proficiency with CRM tools (Zoho, Salesforce, etc.) Familiarity with ticketing systems (Freshdesk, Zendesk) Excellent follow-up and lead-nurturing habits Understanding of B2B sales cycles and e-commerce platforms Advantageous: experience with Alibaba GGS, Flipkart Seller Support, or Amazon Seller Central Preferred Background 1–3 years in outbound customer support or B2B e-commerce support Work history in call centers, support teams, or marketplace operations Exposure to global clients or export-import environments is a plus Visibility Keywords: "Customer Support Executive" | "Outbound Customer Support" | "B2B Customer Support" | "Call Center Executive" | "Alibaba GGS" | "Gold Supplier" | "Marketplace Support" | "Online Seller Support" | "Lead Generation" | Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Monday to Friday Supplemental Pay: Performance bonus Ability to commute/relocate: Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): What is your Current CTC ? Are you comfortable with location of Sector 63, Noida ? Do you have Experience in Outbound Process ? What is your Expected CTC? Experience: Outbound voice: 1 year (Preferred) Work Location: In person Speak with the employer +91 7096724474

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description About the Role: We are looking for a Partner Marketing Manager to drive joint go-to-market initiatives with our strategic partners. In this role, you will collaborate closely with alliances, sales, and global marketing teams to plan and execute campaigns that generate pipeline, increase brand visibility, and accelerate partner-influenced revenue. You will be the strategic lead for marketing programs across key partner types—resellers, system integrators, technology alliances, and cloud platforms. Key Responsibilities: Partner Strategy & Planning Develop and execute integrated marketing plans with key partners aligned to revenue goals and business priorities Identify opportunities for co-branded campaigns, joint events, product launches, and content marketing Collaborate with partner managers to define KPIs and engagement goals Demand Generation & Campaign Execution Build and manage joint campaigns: digital ads, email nurtures, webinars, solution briefs, and in-person events Track and optimize campaign performance to improve ROI Work with content, design, and digital teams to support execution Co-Marketing & MDF Management Manage Market Development Funds (MDF): budgeting, partner enablement, approvals, and claims Provide partners with campaign-in-a-box materials and templates to simplify execution Track partner-sourced and influenced pipeline and report results Partner Enablement & Communications Liaison with product marketing & enablement to promote / propagate enablement assets for partners: battle cards, case studies, decks, etc. Drive regular communication via newsletters, portals, and webinars Support onboarding of new partners with go-to-market playbooks Analytics & Reporting Measure and report on partner marketing performance (pipeline, leads, ROI) Share insights and best practices across regions and internal stakeholders Qualifications 5–8 years of experience in B2B marketing, preferably with experience in partner or channel marketing Strong knowledge of co-marketing models and working with resellers, ISVs, or alliances Proficient in using tools like Salesforce, HubSpot/Marketo, Google Analytics, and Excel Exceptional project management, communication, and cross-functional collaboration skills Experience managing MDF programs is a plus Comfortable working in a fast-paced, metrics-driven environment Bachelor’s degree in Marketing, Business, or a related field (MBA is a plus) Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Job Title – Application Support Engineer L3 Location: Remote (To work in Australia time zone 5AM-2PM IST) About the Role As an L3 Application Support Engineer, you will serve as the escalation point for complex technical issues, ensuring high-quality support for our Enterprise SaaS platform used by Health Professionals and Patients. This role is deeply embedded within the Engineering team, requiring strong troubleshooting skills, debugging capabilities, and collaboration with Product and Development teams. You’ll also play a key role in improving documentation, automating processes, and enhancing platform reliability. Key Responsibilities Technical Escalation & Issue Resolution: o Act as the highest level of support within the Support Team. o Investigate and resolve critical incidents, analyzing logs and application behavior. o Work closely with L1/L2 teams to troubleshoot and resolve complex issues. o Replicate and document software bugs for the Development team. Collaboration & Process Improvement: o Work with the Engineering team to debug issues, propose fixes, and contribute to code-level improvements. o Improve support documentation, build playbooks, and optimize incident management processes. o Enhance monitoring and alerting through platforms like Datadog. Technical Operations & Monitoring: o Perform log analysis, SQL queries, and API debugging to diagnose issues. o Monitor AWS infrastructure, CI/CD pipelines, and application performance to identify potential failures proactively. o Maintain uptime and performance using observability tools. Requirements 6+ years in Technical Application Support, DevOps, or Site Reliability Engineering (SRE). Strong troubleshooting skills with technologies such as Node.js, PostgreSQL, Git, AWS, CI/CD. Hands-on experience with monitoring tools like Datadog and uptime monitoring solutions. Proficiency in debugging APIs, SQL queries, and logs. Experience managing support cases through full lifecycle (triage, reproduction, resolution). POSITION DESCRIPTION – Application Support Engineer L3 Ability to write detailed bug reports and collaborate effectively with developers. Strong knowledge of ticketing systems such as Freshdesk, ClickUp, and best practices for incident management. Comfortable with on-call rotations and managing high-priority incidents. Preferred Skills Familiarity with Terraform, Kubernetes, or Docker. Experience writing scripts to automate support tasks. Knowledge of healthcare SaaS environments and regulatory considerations. This role is ideal for problem-solvers who love debugging, enjoy working closely with engineering teams, and thrive in fast-paced, customer-centric environments Key Requirements: Minimum 6+ years in Technical Application Support Strong troubleshooting skills with technologies such as Node.js, PostgreSQL, Git, AWS, CI/CD. Hands-on experience with monitoring tools like Datadog and uptime monitoring solutions Proficiency in debugging APIs, SQL queries, and Perform log analysis Strong knowledge of ticketing systems such as Freshdesk , ClickUp , Exceptional language to handle AUS clients Location: Location: Remote (To work in Australia time zone 5AM-2PM IST) Compensation: Up to Rs.15–20 LPA Show more Show less

Job description Company Description: GoAudits is a mobile app and complete solution for auditing and inspections, helping businesses improve quality, safety, standards, and compliance across various industries. Our platform streamlines inspections and enhances operational performance, making it ideal for internal audits, health & safety standards, compliance, quality assurance, and more. GoAudits is a flexible solution trusted by organisations worldwide. Job Title: Customer Support Intern (Only fresh graduates are considered) Job Type: Full-Time | Remote Duration: 6 months Type: Internship Full-time About the Role: We are looking for a motivated and empathetic Customer Support Intern to join our team and help deliver excellent support experiences to our users. This is a great opportunity for someone looking to gain hands-on experience in a customer-facing role while learning the inner workings of a fast-paced support environment. You’ll work closely with our support team to assist customers, solve problems, and contribute to a positive customer journey. Key Responsibilities: ● Respond to customer inquiries via chat and email in a timely and professional manner. ● Assist with troubleshooting issues and guide users through solutions. ● Document customer interactions and feedback using internal tools. ● Escalate complex issues to the appropriate internal teams with clear context. ● Identify patterns or recurring issues and share insights with the team. ● Help maintain a positive, empathetic, and solution-oriented tone in all customer interactions. Qualifications: ● Completed a degree in Business, Communications, IT, or a related field. ● Strong written and verbal communication skills. ● Empathy, patience, and a strong desire to help customers. ● Ability to multitask and remain organised in a fast-paced environment. ● Familiarity with customer support tools like Zendesk, Intercom, or Freshdesk is a plus. ● A proactive attitude and willingness to learn and take on new challenges Show more Show less

Job Title: Customer Support Representative Location: CG Road, Ahmedabad Job Type: Full-Time | Rotational Shifts Job Summary: We are seeking a customer-focused and multilingual professional to join our support team as a Customer Support Representative. In this role, you will provide assistance to customers via phone, email, and chat across multiple languages. You will be responsible for ensuring timely and accurate responses, escalating potential complaints, and maintaining up-to-date customer records. Key Responsibilities: Provide responsive and effective support to customers in multiple languages via phone, email, or chat. Ensure customer inquiries are resolved promptly and accurately, following company protocols. Identify and escalate unresolved or sensitive issues to supervisors as appropriate. Maintain accurate and up-to-date customer information in the CRM system. Meet or exceed performance metrics related to response time, resolution, and customer satisfaction. Collaborate with internal teams to address and resolve complex customer concerns. Stay up to date with product knowledge and process changes. Required Skills & Qualifications: Language Proficiency: Fluency in English. Freshers with good English communication skills can apply. Customer Service Experience: 6 Months – 2 years of experience in a customer support/call center environment is preferred. Communication: Excellent verbal and written communication skills across different channels. Problem-Solving: Strong analytical and critical thinking skills to resolve customer issues efficiently. Technical Aptitude: Comfortable using CRM tools and support platforms (e.g., Zendesk, Salesforce, Freshdesk). Multitasking: Ability to handle multiple conversations and tasks in a fast-paced setting. Empathy & Patience: Strong interpersonal skills and the ability to remain calm and courteous during challenging situations. Time Management: Excellent organizational and time management skills. Adaptability: Willingness to work flexible hours, including nights, weekends, and holidays. Shift Timings: Candidates must be open to working any of the following rotational shifts: 07:00 PM – 04:00 AM 11:30 PM – 08:30 AM 04:30 AM – 01:30 PM 06:00 AM – 03:00 PM 11:00 AM – 08:00 PM 12:00 PM – 09:00 PM 02:30 PM – 11:30 PM 09:00 PM – 06:00 AM Additional Information: Work Environment: On-site Benefits: Leave Encashment One Time Meal Rewards and Recognition Yearly Appraisal Provident Fund Show more Show less