1319 Freshdesk Jobs - Page 14

Job description Job Description: Our Customer Experience Executive play a crucial part in the mission to deliver timely, accurate and professional customer service to all our customers. In a fun and fast-paced environment, this position requires Call, Email and Chat communication with customers. What will you be doing 1.Provide help and advice to customers using DrinkPrime's protocols or services; 2. Communicate courteously with customers; 3. Handle customer complaints/inquiries or requests; 4. Keep accurate records of discussions or correspondence with customers; 5. Work across different teams (Sales, operations, delivery, finance, etc) for effective and fast issue resolution; 6. Finding wa...

We are looking for an enthusiastic and customer-focused Chat Support Agent to join our Customer Success team. The ideal candidate will be passionate about delivering prompt, accurate, and empathetic support through our digital channels. Experience with Freshchat or similar chat platforms is an advantage, but a strong commitment to providing exceptional service is essential. Key Responsibilities Respond to customer queries via live chat in a timely, professional, and friendly manner. Understand customer needs and provide accurate solutions or guidance. Maintain high standards of communication, empathy, and service quality. Escalate complex issues to the Team Lead or relevant teams when requir...

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an e...

Key Responsibilities Manage end-to-end billing and accounts receivable operations Ensure timely and accurate collections from B2B/enterprise clients Handle customer invoicing, payment follow-ups , and account reconciliations Communicate with internal stakeholders and clients to resolve disputes and billing issues Prepare and maintain AR aging reports , dashboards, and collection summaries Coordinate with global teams to align receivables processes and timelines Ensure all entries and reconciliations are updated in the accounting system Support internal audits by providing relevant AR documentation Mandatory Requirements Minimum 6 years of experience in billing and receivables Strong collecti...

At Revalgo, we're a fast-growing, product-driven startup revolutionizing the AI landscape with innovative, scalable solutions. Our mission is to empower businesses and individuals with cutting-edge AI technology that solves real-world problems. We’re looking for AI Service Delivery Specialist to join our global support team and ensure our customers get the best from our AI-powered products. This is not a typical “support” job — you will be at the intersection of AI engineering, product reliability, and customer success , solving advanced issues that require both technical depth and strong problem- solving skills. Role Overview As an AI Service Delivery Specialist at Revalgo, you’ll work duri...

About DexKor DexKor is an AI-powered Customer Success and Experience platform designed to help businesses streamline operations, drive revenue growth, and deliver exceptional customer experiences. We’re growing fast and looking for a driven Account Executive to join our team and fuel our sales engine. Role Overview As an Account Executive , you will be responsible for driving the end-to-end sales cycle — from data extraction, prospect sourcing, and cold outreach to demos and deal closure . This role is perfect for someone who thrives in a high-energy, fast-paced environment and wants to build a strong career in SaaS sales. Key Responsibilities Identify and extract relevant lead data from mul...

About the Company JMAN Group is a fast-growing data engineering & data science consultancy. We work primarily with Private Equity Funds and their Portfolio Companies to create commercial value using Data & Artificial Intelligence. In addition, we also work with growth businesses, large corporates, multinationals, and charities. We are headquartered in London with Offices in New York, London and Chennai. Our team of over 450 people is a unique blend of individuals with skills across commercial consulting, data science and software engineering. We were founded by cousins Anush Newman (Co-founder & CEO) and Leo Valan (Co-founder & CTO) and have grown rapidly since 2019. In May 2023 we took a mi...

Amura’s Vision We believe that the most under-appreciated route to releasing untapped human potential is to build a healthier body, and through which a better brain. This allows us to do more of everything that is important to each one of us. Billions of healthier brains, sitting in healthier bodies, can take up more complex problems that defy solutions today, including many existential threats, and solve them in just a few decades. Billions of healthier brains will make the world richer beyond what we can imagine today. The surplus wealth, combined with better human capabilities, will lead us to a new renaissance, giving us a richer and more beautiful culture. These healthier brains will be...

Key Responsibilities: Respond promptly to customer inquiries. Troubleshoot and resolve issues efficiently. Maintain records of interactions using CRM tools. Provide feedback to improve products/services. Requirements: Strong verbal and written communication. Familiarity with helpdesk tools like Freshdesk, Zendesk. Patience and empathy in handling customer concerns.

Experience : 3.00 + years Salary : INR 1200000.00 / year (based on experience) Expected Notice Period : 15 Days Shift : (GMT+05:30) Asia/Kolkata (IST) Opportunity Type : Office (Chennai) Placement Type : Full Time Permanent position(Payroll and Compliance to be managed by: SOL-X) (*Note: This is a requirement for one of Uplers' client - SOL-X) What do you need for this opportunity? Must have skills required: Fintech, Freshdesk, Jira, Hubspot, Salesforce, Customer Success, Onboarding, Client Relationship Management, Retention & growth, Shipping domain SOL-X is Looking for: As a Customer Success Associate, you’ll play a key role in ensuring our users, primarily Seafarers, have a smooth, suppor...

We are looking to hire a Technical Support Executive to help coordinate and execute technical interfaces between FieldAssist and its Partners. You will be responsible for managing a group of FieldAssist Support Analysts in order to assist the team and our clients in resolving technical and application-related inquiries regarding FieldAssist software products. In assessing and improving support processes and metrics, including team performance and customer satisfaction, you will work to ensure that our core team of Analysts continues to deliver world-class technical and application support to FieldAssist dynamic and growing customer base. About FieldAssist FieldAssist is a SaaS-based technolo...

Key Responsibilities Manage end-to-end billing and accounts receivable operations Ensure timely and accurate collections from B2B/enterprise clients Handle customer invoicing, payment follow-ups , and account reconciliations Communicate with internal stakeholders and clients to resolve disputes and billing issues Prepare and maintain AR aging reports , dashboards, and collection summaries Coordinate with global teams to align receivables processes and timelines Ensure all entries and reconciliations are updated in the accounting system Support internal audits by providing relevant AR documentation Mandatory Requirements Minimum 6 years of experience in billing and receivables Strong collecti...

HIRING FOR HELP DESK SUPPORT SPECILAIST Location -Kothanur Graduation mandatory 2- 3 yrs of exp package upto 45ctc contact - Gopika - 7411782490

About DexKor DexKor is an AI-powered Customer Success and Experience platform designed to help businesses streamline operations, drive revenue growth, and deliver exceptional customer experiences. We’re growing fast and looking for a driven Account Executive to join our team and fuel our sales engine. Role Overview As an Account Executive , you will be responsible for driving the end-to-end sales cycle — from data extraction, prospect sourcing, and cold outreach to demos and deal closure . This role is perfect for someone who thrives in a high-energy, fast-paced environment and wants to build a strong career in SaaS sales. Key Responsibilities Identify and extract relevant lead data from mul...

We are a Conversational AI company serving enterprises and SMBs. You will own day-to-day support operations and the end-to-end customer experience, building a world-class roster, ensuring SLA-driven support, coordinating customer success handoffs, and instituting QA/testing and audits for running projects. This is a hands-on leadership role for a manager with strong technical depth who can coach a growing team and scale quality through training and knowledge systems. Typical work week looks like:- Support Operations - Own weekly/monthly rosters (shifts, backups, on-call), leave planning, and peak-hour coverage. Run L1/L2 workflows: intake, triage, escalation, incident management, root-cause ...

Role Overview As a Deputy Team Lead – Customer Service , you will play a crucial role in managing and enhancing the student experience. This is an individual contributor role focused on handling high-value student escalations, improving service quality, and ensuring timely resolution of queries and concerns. Key Responsibilities Serve as the single point of contact for student queries and escalations. Manage end-to-end resolution within defined SLAs while ensuring high satisfaction scores. Collaborate with internal teams (academic, tech, operations) to close student issues efficiently. Analyze student feedback and identify opportunities for process improvement . Maintain CRM records, ticketi...

JOB SUMMARY We are seeking a seasoned professional to lead our Project Management and Client Engagement function across our software, geospatial data, and GIS services deliveries. This individual will be the single point of coordination between internal delivery teams and external clients — ensuring smooth execution, clear communication, and high customer satisfaction. JOB DUTIES & RESPONSIBILITY 1. Project Management Leadership Lead project planning, tracking, and execution across multiple workstreams: software, GIS services, and data delivery Manage resource alignment, risk mitigation, and milestone tracking Define and enforce standard project delivery methodologies, templates, and reviews...

Job Description – Assistant Manager, Customer Support Location: Bangalore Department: Customer Support Reports To: Head of Customer Support Role Overview We are looking for a proactive and detail-oriented Assistant Manager – Customer Support to drive operational excellence within our customer service team. This role involves managing escalations, ensuring smooth data operations, mentoring team members, monitoring key support metrics, and working closely with leadership to improve customer satisfaction and efficiency. Key Responsibilities Escalation Management: Handle Level 2 and Level 3 customer escalations, ensuring timely resolution and clear client communication. Data Management: Oversee ...

Company Overview: Sapyen is a venture-backed HealthTech company pioneering the world’s most accurate, affordable, and convenient at-home male fertility test. Job Description: We’re hiring a Customer Support Senior Associate [English-Speaking, Australia Time Zone] to manage inbound customer communications and ensure our users receive clear, timely, and professional support. This is a foundational role focused on delivering a robust customer experience to individuals navigating deeply personal health questions. You’ll be the first point of contact for patient queries—across email, phone, and live chat. You’ll field questions from customers in Australia, the US, UK, and Europe, and provide admi...

Key Responsibilities Manage end-to-end billing and accounts receivable operations Ensure timely and accurate collections from B2B/enterprise clients Handle customer invoicing, payment follow-ups , and account reconciliations Communicate with internal stakeholders and clients to resolve disputes and billing issues Prepare and maintain AR aging reports , dashboards, and collection summaries Coordinate with global teams to align receivables processes and timelines Ensure all entries and reconciliations are updated in the accounting system Support internal audits by providing relevant AR documentation Mandatory Requirements Minimum 6 years of experience in billing and receivables Strong collecti...

🔸 About Company Intellipaat is a leading online training and certification provider, offering comprehensive courses in various domains, including Data Science, Cloud Computing, AI, and more. We are committed to providing high-quality educational content and empowering learners worldwide to achieve their career objectives. We have more than 10 million learners from 150+ countries learning on our platform. We collaborate with the world's top universities, such as MIT and IITs, to create courses that enhance employability for working professionals and fresh graduates. 🏆Recognized by Economic Times as the most preferred edtech company, Intellipaat has experienced 10X growth in the past year. Joi...

Join NatHabit as a Social Media Associate! Social Media: Job Title: Social Media Associate About the Role: We are looking for a proactive and detail-oriented Social Media Associate to manage direct messages (DMs) and comments across our social media platforms. The role requires strong communication skills, quick response handling, and the ability to represent the brand’s voice consistently and professionally. Key Responsibilities Monitor and respond to customer queries received via DMs and comments across social media platforms (Instagram, Facebook, Twitter, YouTube, etc.). Engage with followers by acknowledging comments, answering questions, and redirecting queries to the concerned team if ...

About Us BeatRoute is the world's only Goal-Driven AI platform for retail sales and distribution. It is an enterprise-grade, scalable platform that uses a unique Goal-Driven AI to deliver measurable business impact for brands in their retail sales and distribution channels. Worldwide, retail and distribution businesses, such as FMCG, consumer goods, and building materials face the difficult choice of implementing risky and costly development projects on development platforms. We are solving this global problem with our ready-to-deploy enterprise SaaS AI solution. We are looking for a proactive and experienced Level 3 Customer Software Support Engineer who will serve as the technical backbone...

Job Summary: We are looking for an experienced and detail-oriented Call Management Manager to lead and manage our service-focused call center operations. This role involves overseeing inbound and outbound service-related calls, ensuring timely resolution of customer complaints, coordinating with service engineers and field teams, and optimizing systems to enhance customer satisfaction in post-sales service. Key Responsibilities: Manage daily inbound and outbound service-related calls (installation, repair, complaints, AMC, etc.). Lead the call center team handling customer queries, complaints, and service requests. Implement and maintain an effective call tracking and ticketing system to ens...

The responsibilities include developing and managing the framework for Clinical process, service quality and customer experience for all service lines under Surgery care & Dental.This role will ensure end to end process streamlining and enhancements via QA and QC measures across functions to ensure best quality of care, customer experience, business growth and scalability. This role is critical in ensuring the highest standards of patient care through clinical audits, prescription validation, call monitoring, and effective coordination with various healthcare stakeholders (Ops, Customer support, Inside Sales, Product & Tech, Marketing, Sales & AM, Finance) to improve the entire customer expe...