1319 Freshdesk Jobs - Page 16

We are looking for an enthusiastic and customer-focused Chat Support Agent to join our Customer Success team. The ideal candidate will be passionate about delivering prompt, accurate, and empathetic support through our digital channels. Experience with Freshchat or similar chat platforms is an advantage, but a strong commitment to providing exceptional service is essential. Key Responsibilities Respond to customer queries via live chat in a timely, professional, and friendly manner. Understand customer needs and provide accurate solutions or guidance. Maintain high standards of communication, empathy, and service quality. Escalate complex issues to the Team Lead or relevant teams when requir...

We are looking for a highly motivated, detail-oriented Customer Success Analyst for one of our clients to process and deliver Identity Verification reports and manage related client communications. You will be working closely with customers and the Customer Success team to ensure smooth handling of requests from intake to final delivery. This role is onsite in Pune office , requires prior experience in customer-facing positions, and local candidates will be preferred . What You’ll Be Doing: Communicate directly with customers to process Identity Verification orders and ensure timely delivery of reports. Manage an email queue: confirm receipt of new orders, provide updates, and handle ad hoc ...

Job Title: Technical Chat Support Specialist Location: Up to 400,000 LPA Employment Type: Full-Time About Paywize Technologies Paywize Technologies is a leading provider of secure, innovative, and scalable payment processing solutions for businesses worldwide. We combine cutting-edge technology with exceptional customer service to ensure our clients can process transactions seamlessly, securely, and efficiently. We are looking for a Technical Chat Support Specialist to join our growing customer success team. You will be the first point of contact for clients via live chat, helping them troubleshoot technical issues, navigate our platform, and optimize their experience with our services. Key ...

We are seeking an organized, proactive, and detail-oriented Administrative backoffice Coordinator to efficiently manage daily operations and support cross-department coordination. The ideal candidate will be hands-on, quick to learn, and able to work closely with leadership to ensure smooth functioning across the office. Key Responsibilities 1. Scheduling & Coordination Manage calendars using Google Calendar and Outlook . Schedule meetings (Zoom, Microsoft Teams, Google Meet) with proper agenda and reminders. Track deadlines and pending tasks using ClickUp (preferred), Trello, Asana, or Notion . 2. Communication & Correspondence Draft professional emails in Gmail/Outlook . Manage WhatsApp Bu...

About Us Neewee is an Enterprise SaaS Solutions provider in Manufacturing Scheduling, specializing in Production, Quality Control, and Maintenance Scheduling across critical sectors including Pharmaceuticals and Process Industries. We are committed to innovation, operational excellence, and empowering our clients with intelligent, future-ready scheduling and manufacturing solutions. Role Summary Seeking a proactive Technical Support Engineer to deliver exceptional enterprise customer support for Neewee products, driving timely issue resolution, product adoption, and customer success. The role requires strong technical acumen, structured problem-solving, and effective cross-functional collabo...

We are looking for a highly motivated, detail-oriented Customer Success Analyst for one of our clients to process and deliver Identity Verification reports and manage related client communications. You will be working closely with customers and the Customer Success team to ensure smooth handling of requests from intake to final delivery. This role is onsite in Pune office , requires prior experience in customer-facing positions, and local candidates will be preferred . What You’ll Be Doing: Communicate directly with customers to process Identity Verification orders and ensure timely delivery of reports. Manage an email queue: confirm receipt of new orders, provide updates, and handle ad hoc ...

At Zevpoint, we believe customer success is at the heart of business growth. We deliver outstanding support, ensuring every customer interaction adds value. As a remote-first company, we empower our team members to work from anywhere while being part of an innovative and collaborative culture. Role Overview We are seeking enthusiastic Customer Support Associates to join our growing remote team. You’ll be the first point of contact for customers, resolving queries, providing guidance, and ensuring a smooth customer experience. This role is open to freshers and experienced professionals who are passionate about helping people. Key Responsibilities Handle customer queries via email, chat, or ca...

Bureau is an all-in-one platform for identity decisioning, fraud prevention and compliance requirements. Trusted for enhancing security and compliance, Bureau simplifies identity management for businesses. This is a place where we celebrate homegrown leaders, and have an open-door policy where your voice matters, your ideas flourish, and your potential knows no bounds. We are driven to put our best foot forward everyday with confidence, growth, customer obsession and speed as our core values here at Bureau. Think of us as a launching pad for your growth. Come join us and help restore trust in online interactions!. Key Responsibilities Internal Ticket Management : Lead the triage and resoluti...

As a Sales Quality Assurance Analyst, you will be responsible for monitoring and evaluating sales calls, emails, and CRM entries to ensure adherence to scripts, communication quality, compliance, and accuracy. You will score and document QA assessments, providing feedback and recommendations to sales team members for continuous improvement. Collaboration with Team Leads/Managers to establish quality standards, scripts, and benchmarks will be a key aspect of your role. Additionally, you will support in creating and delivering training sessions based on QA findings, analyzing quality score trends, and reporting key insights to stakeholders. Your role will also involve ensuring CRM hygiene and ...

Role Overview We are seeking a customer-focused Technical Support Executive to provide assistance, troubleshoot issues, and ensure smooth operation of our software products. You will work closely with clients and internal teams to resolve problems and deliver exceptional service. Key Responsibilities Serve as the first point of contact for customer queries via phone, email, and chat. Diagnose and resolve software-related issues; escalate complex cases when necessary. Guide customers through product features and configurations. Maintain accurate ticket records in the support system. Document common issues, solutions, and FAQs, and maintain the knowledge base for internal and customer referenc...

About Radin Health Radin Health is a rapidly growing Healthcare SaaS company transforming the radiology space with AI-powered, cloud-based software. Our suite of solutions includes Radiology Information Systems (RIS), PACS, Voice Dictation (Dictation AI), Patient Engagement, and Revenue Cycle Management, built specifically for imaging centers and teleradiology providers. Position Overview We are hiring a Customer Service Agent who is fluent and proficient in spoken and written English. In this role, you will support healthcare professionals and technical staff using our software products. This position requires excellent communication skills, attention to detail, and the ability to provide a...

About Tala Tala is on a mission to unleash the economic power of the Global Majority – the 4 billion people overlooked by existing financial systems. With nearly half a billion dollars raised from equity and debt, we are serving millions of customers across three continents. Tala has been named by the Fortune Impact 20 list, CNBC ’s Disruptor 50 five years in a row, CNBC ’s World's Top Fintech Company, Forbes’ Fintech 50 list for eight years running, and Chief's The New Era of Leadership Award. We are expanding across product offerings, countries and crypto and are looking for people who have an entrepreneurial spirit and are passionate about our m ission. By creating a unique platform that ...

Role Overview: We are seeking a customer-focused Technical Support Executive to provide assistance, troubleshoot issues, and ensure smooth operation of our software products. You will work closely with clients and internal teams to resolve problems and deliver exceptional service. Key Responsibilities: Serve as the first point of contact for customer queries via phone, email, and chat. Diagnose and resolve software-related issues; escalate complex cases when necessary. Guide customers through product features and configurations. Maintain accurate ticket records in the support system. Document common issues, solutions, and FAQs, and maintain the knowledge base for internal and customer refere...

About Us HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network...

Omnichannel Cloud Telephony Engineer – Call Center Technology Summary: The primary responsibility of this role is to monitor and ensure operational efficiency of all day-to-day dialer campaign operations, achieving daily contact objectives for all clients through a utilization of best practices and software tools to maximize campaign productivity and achieve optimum performance results. Some of these best practices are: adherence to State and National regulation compliance, implementation of client specific dialing strategies, meeting penetration goals, target abandonment rates, contact rates, call volume, AHT, staff utilization, and minimizing average agent idle time. The software tools tha...

Visit Health – Customer Support Location: Noida, Sector 16A, Film City | Type: Full-time | Immediate Joiners Preferred About Visit Health Visit Health is a next-generation health-tech platform, founded in 2016 by BITS Pilani alumni, with a vision to make healthcare accessible, affordable, and preventive. From telemedicine roots, Visit has transformed into a comprehensive wellness ecosystem connecting millions of users with insurers, doctors, and diagnostic partners across India. We offer services ranging from cashless OPD care, personalized wellness programs, EAP support, to preventive screenings—serving over 5 million users and 2,500+ corporate clients. Role: Customer Support As a Resolutio...

Customer Support Manager The Customer Support Manager will be responsible for leading the customer support team to resolve issues efficiently and ensure customer satisfaction. This role requires strong leadership, problem solving skills. Key Responsibilities Lead, mentor, and develop the customer support team, ensuring high performance and engagement. Conduct regular team meetings, performance reviews, and coaching sessions. Manage scheduling, workload distribution, and resource allocation. Oversee day-to-day support operations to ensure timely and effective customer assistance. Monitor support channels which include email, chat, phone, ticketing system for quality and SLA adherence. Handle ...

Operations Manager – Product Support(Aeka) Responsibilities ● Lead a 20+ member team managing implementations across the US, UK, and AUS regions. ● Oversee the full lifecycle of Aeka implementation projects, including planning, resource allocation, execution, and post “Go live” support ● Manage and monitor end to end image migration efforts from legacy imaging platforms to Aeka, ensuring accuracy and minimal downtime. ● Build and refine processes for smoother onboarding, faster image conversions, better sensor monitoring, and increased adoption of the imaging platform. ● Coordinate cross functionally with Product, Engineering and Customer Success to ensure operational alignment, product feat...

Key Responsibilities Manage end-to-end billing and accounts receivable operations Ensure timely and accurate collections from B2B/enterprise clients Handle customer invoicing, payment follow-ups , and account reconciliations Communicate with internal stakeholders and clients to resolve disputes and billing issues Prepare and maintain AR aging reports , dashboards, and collection summaries Coordinate with global teams to align receivables processes and timelines Ensure all entries and reconciliations are updated in the accounting system Support internal audits by providing relevant AR documentation Mandatory Requirements Minimum 6 years of experience in billing and receivables Strong collecti...

About the Role We’re looking for a highly hands-on and action-oriented Process Excellence Manager to join our Customer Experience team. This role will be at the heart of improving how we support our users—by analyzing support ticket data, identifying recurring friction points, and designing scalable and efficient processes and system flows. You’ll work cross-functionally with CX, Product, Tech, and Operations teams to drive real change in how we deliver delightful experiences at scale. Key Responsibilities Analyze support ticket data and customer feedback to identify pain points, inefficiencies, and recurring issues. Translate insights into structured problem statements and design effective ...

You will be responsible for providing technical support for backend systems and applications, ensuring efficient and effective resolution of issues. Your role will involve working with SAP and other ERP systems, as well as supporting B2B and B2C applications. You should be familiar with ticketing systems such as Freshdesk and JIRA, along with remote support tools to provide assistance. In this position, you will be expected to develop and maintain technical documentation, including troubleshooting guides. You will also document and track support requests, ensuring timely resolution of all issues. Additionally, you will be responsible for troubleshooting and diagnosing technical problems repo...

Primary Title: MIS Analyst About The Opportunity A technology & analytics-focused organization operating in the software development and enterprise data solutions sector. We deliver business-critical reporting, performance dashboards and data-driven insights that support operations, finance and leadership decision-making across fast-paced teams. We are seeking an on-site MIS Executive (MIS Analyst) to join Neuraleap Technologies Group’s India operations. This role owns timely, accurate management information, reporting automation and ad-hoc analysis to drive operational efficiency and measurable business outcomes. Role & Responsibilities Produce and distribute daily/weekly/monthly MIS report...

About Lokal: Access & Empowerment for Bharat through AI and Local Language Internet Lokal is India's largest regional content and services platform, built for the 500 million+ internet users from tier 2+ towns. Founded by IIT alumni, Lokal started in 2018 to address the lack of relevant local content and now goes beyond content to solve real, everyday problems of Bharat. Growing as a house of apps, Lokal is evolving into an AI-driven discovery and access platform—connecting users in tier 2+ India with the experts, tools, and knowledge they've historically lacked access to: Lokal Matrimony - Location-based matchmaking apps focused on hyperlocal compatibility. Lokal Jobs - Hyperlocal job disco...

🔸 About Company Intellipaat is a leading online training and certification provider, offering comprehensive courses in various domains, including Data Science, Cloud Computing, AI, and more. We are committed to providing high-quality educational content and empowering learners worldwide to achieve their career objectives. We have more than 10 million learners from 150+ countries learning on our platform. We collaborate with the world's top universities, such as MIT and IITs, to create courses that enhance employability for working professionals and fresh graduates. 🏆Recognized by Economic Times as the most preferred edtech company, Intellipaat has experienced 10X growth in the past year. Joi...

About PhonePe Limited: Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore. PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in I...