1319 Freshdesk Jobs - Page 20

Job Description: Provides support and ensures customer satisfaction for tech-based products or services. Responsibilities: Resolve user queries via chat, email, or phone. Onboard new customers and offer training. Monitor customer satisfaction and retention. Coordinate with technical teams for escalations. Key Skills: CRM Tools (Zendesk, Freshdesk), Communication, Product Knowledge, Troubleshooting

Function: Digital Learning Location: Hyderabad Reports to Position: Associate Director Job Description Job Outline As an Assistant Manager, you will support the planning, coordination, and day-to-day execution of online learning programmes at ISB. You will work closely with internal teams and learners to ensure smooth programme delivery and a high-quality learning experience. The ideal candidate will have a strong background in programme management, a passion for education, and the ability to collaborate with cross-functional teams. Key Responsibilities Programme Set up and Delivery Assist in creating and following detailed programme schedules and checklists for ISB Online programmes Coordin...

Job Title: Customer Support Executive Location: Hyderabad, India On-site Department: Customer Experience Reports To: Manager – Customer Support Employment Type: Full-Time About Innovapptive Innovapptive is a global leader in intelligent connected worker solutions, delivering next-generation mobile and web apps for field operations, asset management, and supply chain processes. Our products empower front-line workers with real-time connectivity and insights to enhance safety, efficiency, and productivity. Job Summary We are seeking a Customer Support Executive who will act as the first point of contact for our customers globally. You will be responsible for resolving technical issues, primari...

Job Description Role Overview: We're seeking a Manager of Customer Support Automation and AI Quality to monitor, analyze and optimize the performance of our automated customer support systems. This individual contributor role combines quality assurance expertise with cutting-edge AI tools to ensure exceptional customer experiences across all support channels. This is an excellent opportunity for someone with support operations background who wants hands-on experience with production AI systems in a customer support environment. Team Overview: Chegg’s Customer Care Team, known internally as The Student Advocacy Team (SAT), is a B2C support organization dedicated to providing outstanding suppo...

Job Description Role Overview: We're seeking a Manager of Customer Support Automation and AI Quality to monitor, analyze and optimize the performance of our automated customer support systems. This individual contributor role combines quality assurance expertise with cutting-edge AI tools to ensure exceptional customer experiences across all support channels. This is an excellent opportunity for someone with support operations background who wants hands-on experience with production AI systems in a customer support environment. Team Overview: Chegg’s Customer Care Team, known internally as The Student Advocacy Team (SAT), is a B2C support organization dedicated to providing outstanding suppo...

Job Title: Customer Support Executive Company: ShadyGators Location: Remote / Delhi NCR (Hybrid option available) Job Type: Full-time Experience: 1–3 years preferred Industry: E-commerce / Fashion & Lifestyle About Us: ShadyGators is a bold and youthful eyewear brand redefining everyday style with quality sunglasses that match every vibe and personality. We are rapidly growing and are looking for a motivated and empathetic Customer Support Executive to help us deliver a smooth and satisfying experience to our customers across India. Key Responsibilities: Respond promptly and professionally to customer inquiries via email, chat, phone, and social media. Manage order-related queries, product i...

Job Title: Customer Support Executive Location: Hyderabad, India On-site Department: Customer Experience Reports To: Manager – Customer Support Employment Type: Full-Time About Innovapptive Innovapptive is a global leader in intelligent connected worker solutions, delivering next-generation mobile and web apps for field operations, asset management, and supply chain processes. Our products empower front-line workers with real-time connectivity and insights to enhance safety, efficiency, and productivity. Job Summary We are seeking a Customer Support Executive who will act as the first point of contact for our customers globally. You will be responsible for resolving technical issues, primari...

Implementation Specialist About Greytip: Greytip Software is India’s no.1 cloud HR & Payroll software solutions company based out of Bangalore, founded with the aim of providing relevant and cost-effective software solutions in the HR domain to companies worldwide. greytHR - India’s 1st ever fully integrated cloud-based HR & Payroll software with a customer base of over 30000+ businesses, we touch the lives of 30,00,000+ users daily offering multiple tools in areas such as Core HR & Employee Self Service, Payroll & Statutory Compliance, Leave & Attendance, Employee On-boarding & Off boarding and much more. Greytip Headquartered in Bangalore, India has branches across India in Mumbai, New Del...

Job Summary: The Customer Care Operations Manager is responsible for overseeing the daily operations of the customer service team, ensuring a high standard of customer support, implementing process improvements, and managing key performance metrics. This role plays a pivotal part in enhancing the customer experience, maintaining service level agreements (SLAs), and leading a team of customer care representatives and team leaders. We are seeking a highly motivated and experienced Customer Service Professional for our Customer Service department. This role will oversee a dynamic team responsible for delivering exceptional customer experiences. The ideal candidate will have proven leadership sk...

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. Freshworks tra...

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 cou...

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. Freshworks tra...

About the Role We’re looking for a highly hands-on and action-oriented Process Excellence Manager to join our Customer Experience team. This role will be at the heart of improving how we support our users—by analyzing support ticket data, identifying recurring friction points, and designing scalable and efficient processes and system flows. You’ll work cross-functionally with CX, Product, Tech, and Operations teams to drive real change in how we deliver delightful experiences at scale. Key Responsibilitie sAnalyze support ticket data and customer feedback to identify pain points, inefficiencies, and recurring issues .Translate insights into structured problem statements and design effective ...

This role is for one of the Weekday's clients Min Experience: 3 years Location: Bengaluru JobType: full-time As the Head of Customer Success, you will be responsible for designing, implementing, and optimizing strategies that foster strong customer relationships, reduce churn, and increase customer lifetime value. You will serve as a key bridge between our customers and cross-functional teams including sales, product, and operations. Requirements Key Responsibilities: Strategy & Leadership: Define and execute the overall customer success strategy, aligning with company goals. Build and manage a high-performing customer success team (if applicable). Design scalable processes and frameworks fo...

Role & Responsibilities: KRA Handling Inbound Support tickets and solving the queries to the User’s satisfaction Handling Inbound Support Chats and solving the queries to the User’s satisfaction Reporting bugs/issues flagged by the Users to the Product team Following defined SLAs for Customer Support KPI Average First Response time on support tickets Average resolution time Rating provided by the Users High Customer Satisfaction Score High NPS Score Key Skills Required: Good Communication skills Video creation skills, good to have Knowledge of Excel, Support tools like Freshdesk etc good to have Why GoComet? GoComet is a dynamic SaaS start-up that provides AI-powered transportation visibilit...

Job Title: Customer Support Executive Company: ShadyGators Location: Remote / Delhi NCR (Hybrid option available) Job Type: Full-time Experience: 1–3 years preferred Industry: E-commerce / Fashion & Lifestyle About Us: ShadyGators is a bold and youthful eyewear brand redefining everyday style with quality sunglasses that match every vibe and personality. We are rapidly growing and are looking for a motivated and empathetic Customer Support Executive to help us deliver a smooth and satisfying experience to our customers across India. Key Responsibilities: Respond promptly and professionally to customer inquiries via email, chat, phone, and social media. Manage order-related queries, product i...

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our pe...

Key Responsibilities:- · Respond to customer queries via email, chat, or ticketing systems. · Assist in troubleshooting software-related issues and escalate technical bugs to the development team. · Guide users through product features and provide basic product training or documentation. · Maintain detailed logs of issues and resolutions using support tools like Freshdesk, Zendesk, or Zoho Desk. · Collaborate with internal teams (Product, QA, Tech) to resolve complex issues. · Identify recurring issues and suggest improvements to enhance customer satisfaction. · Help with onboarding new clients or users when required. Required Skills:- · Strong communication skills in English (verbal and wri...

Key Responsibilities: Own and manage Level 2/3 customer escalations received via email, social media, or call center Analyze root causes and coordinate with cross-functional teams (Tech, Ops, Product, Finance) for swift resolution Maintain TAT and quality SLAs for escalated tickets Provide clear, empathetic, and professional communication to customers throughout the resolution process Identify recurring issues and work with internal teams to propose process or product improvements Log, track, and report escalation trends and performance metrics to stakeholders Support training and mentoring of junior support agents on handling sensitive cases Work closely with QA and Training teams to align ...

Job Title: Customer Care Lead Location: Madurai Company: SIHI Heritage Soil Industries Private Limited Job Type: Full-time Experience Required: 3+ years in customer service, with 1+ year in a team lead or supervisory role Salary Range: ₹15,000 – ₹25,000 per month (based on experience) Industry: Ayurveda / Personal Care / FMCG / E-commerce Key Responsibilities: Lead and supervise the customer support team (WhatsApp, calls, email, and social media). Handle escalated queries and ensure swift and satisfactory resolutions. Train, mentor, and motivate team members to meet and exceed KPIs. Monitor customer interactions to ensure quality standards are maintained. Analyze customer feedback to identif...

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our pe...

We are looking for a proactive and detail-oriented Customer Support Executive (MALE) for a non-voice process. The role involves resolving customer issues through ticketing systems and live chat, ensuring timely, professional, and accurate responses to maintain high levels of customer satisfaction. Key Responsibilities: Respond promptly and professionally to customer queries via live chat and email. Handle support tickets by identifying issues, providing solutions, and ensuring timely resolution. Document all customer interactions and issue resolutions in the system accurately. Escalate complex issues to relevant departments while maintaining ownership of the ticket. Monitor open tickets to e...

We’re Hiring: Remote Customer Service Representative Location: Remote (Applicants based in Singapore or similar time zone preferred) Employment Type: Full-time / Part-time Level: Entry to Mid-Level Are you a people person with strong communication skills and a passion for solving problems? Join our team as a Remote Customer Service Representative, where you'll support customers across digital channels from the comfort of your home. Key Responsibilities: Provide prompt, professional support via email, live chat, and/or phone Resolve customer inquiries related to orders, products, returns, and technical issues Maintain accurate records of customer interactions Escalate complex issues to the re...

We are looking for a proactive and detail-oriented Customer Support Executive (MALE) for a non-voice process. The role involves resolving customer issues through ticketing systems and live chat, ensuring timely, professional, and accurate responses to maintain high levels of customer satisfaction. Key Responsibilities: Respond promptly and professionally to customer queries via live chat and email. Handle support tickets by identifying issues, providing solutions, and ensuring timely resolution. Document all customer interactions and issue resolutions in the system accurately. Escalate complex issues to relevant departments while maintaining ownership of the ticket. Monitor open tickets to e...

Key Responsibilities: Monitor and evaluate sales calls, emails, and CRM entries to ensure adherence to scripts, communication quality, compliance, and accuracy. Score and document QA assessments, identifying areas of improvement and excellence. Provide constructive feedback and recommendations to sales team members to improve communication and process effectiveness. Collaborate with Team Leads/Managers to develop quality standards, scripts, and benchmarks. Support in designing and delivering training or coaching sessions based on QA findings. Analyze trends in quality scores and report key metrics and insights to stakeholders. Ensure CRM hygiene and data accuracy , flagging gaps or inconsist...