1945 Freshdesk Jobs - Page 20

Job Summary: We are looking for a skilled and proactive Tech Support Executive with 1–3 years of experience in providing technical assistance, troubleshooting hardware and software issues, and ensuring smooth IT operations across the organization. The ideal candidate should have strong technical knowledge, good communication skills, and a logical approach to problem-solving. Key Responsibilities: Provide technical support to employees via call, chat, or in-person. Troubleshoot hardware and software issues in desktops, laptops, and peripherals. Install, configure, and maintain operating systems (Windows/macOS/Linux). Manage network connectivity issues (LAN/Wi-Fi/VPN) and basic router/switch c...

Role Description As a Software Engineer - Voice/ chat / email Support at Incedo, you will be responsible for providing customer support to clients through various channels such as voice, chat, and email. Your duties will include handling customer inquiries and complaints, providing technical support, resolving issues in a timely and efficient manner, maintaining customer satisfaction, and adhering to service level agreements. Roles & Responsibilities: Provide support to customers through various channels such as phone, email, and chat. Resolve customer issues and escalate issues to the appropriate teams when necessary. Maintain accurate records of customer interactions and issues. Familiarit...

About NAAR NAAR is a next-generation social e-commerce platform — think Instagram + Amazon in one — built to transform how sellers and buyers connect. We combine short videos, live commerce, and AI-driven personalization to create a shopping experience that’s social, immersive, and seamless. We’re currently trialing in India with an early 2026 launch planned for Dubai, Saudi Arabia, and other high-growth markets, backed by UAE-based investors, global partners, and strong funding to accelerate our multi-country rollout. Our mission is global: to empower sellers everywhere with a platform that drives commerce through content while creating a community-first marketplace. Role Overview We are se...

Job Role : Customer Support Manager - SaaS B2B (Enterprise Clients) ** Those who have applied earlier need not apply again. Location: Hyderabad ** Candidates from Hyderabad will be preferred. Candidates with a serious desire/interest to relocate to Hyderabad will be considered. Work Mode: Work from Office only. Travel: Candidate should be open to travel based on business demand **Travel to client locations for up to 3 to 4 days per quarter based on business requirement Experience: 10+ Years of relevant experience in Customer Support including 4+ Years in Team Management. ** SaaS-B2B Customer Support Experience is mandated. **Prior experience in sales is a strong advantage. Industry: SaaS / T...

Location: Bangalore,Karnataka Experience: 1–3 years Department: Research & Learning Quality Type: Full-time About Skillfyme Skillfyme is an emerging EdTech platform dedicated to empowering professionals with industry-relevant tech skills. We combine expert-led live sessions with hands-on learning and data-driven insights to help learners build impactful careers. We’re now looking for a Research & Quality Analyst who will help us maintain excellence across our learning, sales, and support operations through structured research, auditing, and performance insights. What You’ll Do Audit instructor-led sessions (live & recorded) for courses to ensure content quality, engagement, and technical acc...

Job Description – Resolution Team Executive (Order Problem Handling) Department: Customer Experience / Resolution Location: [Insert Location] Reports To: Team Leader – Resolution Team Role Overview The Resolution Team plays a critical role in delivering a seamless post-purchase experience to customers. As a Resolution Team Executive, you will be responsible for handling customer issues related to orders, ensuring every case is resolved quickly, fairly, and with a customer-first approach. This role requires balancing empathy with efficiency, maintaining strong communication, and working collaboratively across departments such as Logistics, Quality, and Post-Sales to ensure end-to-end resoluti...

Job Title: Customer Success Executive — Telecom SaaS (CPaaS & eSIM) Department: Customer Success About The Company Voxvalley Technologies is a global telecom software leader empowering businesses across 20+ countries with next-generation CPaaS , UCaaS , and eSIM solutions. With over a decade of innovation, Voxvalley’s platforms are trusted by operators, MVNOs, enterprises, and aggregators for secure and scalable communication — powering millions of voice calls, messages, and digital connections every day. Our mission is simple — to redefine communication through intelligent, white-label SaaS platforms that help businesses connect, communicate, and grow About The Role We’re looking for a pass...

Company Description Wedding Asia is a premier name in the wedding industry, offering an exquisite range of wedding indulgences since 2006. The collections at Wedding Asia showcase superb craftsmanship by blending modern with traditional and classical with contemporary designs. Our mission is to provide a unified platform for sellers and buyers in the Indian Wedding Industry, making it easier for them to connect without endless searching. Job Summary: We are looking for a friendly, empathetic, and solution-oriented Customer Care Representative to join our team. You will be the first point of contact for customers, responsible for resolving inquiries, handling complaints, and ensuring a smooth...

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service. If you want...

Job Location- Hyderabad Working Days- 5 working days (Wednesday and Thursday will be off) About the job: We are seeking a highly motivated and detail-oriented Customer Support Specialist to join our team .This role serves as the primary point of contact for both Supply Clients (Hotels) and Demand Clients (Travel Partners), providing exceptional support across all products. The successful candidate will be responsible for investigating and resolving customer inquiries, ensuring a high level of client satisfaction, and contributing to company growth through proactive customer service. Key Responsibilities: Develop a deep understanding of our products, features, and unique selling points to pro...

Team Leader – Meta CTWA Sales Funnel Location: Pune (Onsite) Frido is a fast-growing D2C brand pioneering comfort and mobility solutions. We thrive on bold ideas, rapid experimentation, and customer-first innovation. We are now building a Meta Click-to WhatsApp Sales Funnel Team — and we’re looking for a high-agency Team Leader who can take this from zero to one and scale it into a revenue-driving powerhouse. What You’ll Do • Funnel Creation & Strategy ◦ Build Meta Click-to-WhatsApp campaigns from scratch with clear funnel stages (ad → click → conversation → conversion). ◦ Design journeys and playbooks for different customer personas (first-time buyers, retargeting, high-value buyers). ◦ Def...

Location: Delhi, India Employment Type: Full-Time Company: Auto-Nex Insurance Services Ltd. Salary: To be discussed during the interview process Job Summary We're looking for a Customer Service Representative based in Delhi who thrives in a fast-paced environment and is passionate about delivering outstanding customer experiences. If you're a strong communicator, problem-solver, and team player, we'd love to connect with you! What You'll Do Handle customer inquiries via phone, email, live chat, or social media Resolve product or service-related issues with professionalism and efficiency Log customer interactions and maintain accurate records in CRM tools Provide clear and helpful information...

Location: Noida (Work from Office) Type: Intern What You'll Do Manage and maintain the customer database and CRM (MagicSlides) to ensure accuracy, proper segmentation, and effective engagement. Conduct cold calls, onboarding calls, and follow-ups with new and existing users. Respond to queries across email, chat, website, and phone professionally and promptly. Drive customer retention through regular check-ins, user education, and value-driven follow-ups. Track and report support metrics such as response time, query resolution, and follow-up rate. Identify upsell and cross-sell opportunities based on user behavior and needs. Communicate bugs, feedback, and user insights clearly to product an...

As a WordPress Support Specialist at Elicus, you will play a crucial role in providing top-notch technical support to clients utilizing DiviExtended and WPMozo products. Your expertise in WordPress, coupled with exceptional communication skills, will help customers navigate through any challenges they may face, ensuring a seamless experience. **Role Overview:** You will be responsible for: - Responding to customer inquiries through email, live chat, and support tickets promptly and professionally. - Diagnosing and resolving technical issues related to WordPress themes, plugins, and configurations, including DiviExtended and WPMozo products. - Guiding customers on product features, setup proc...

Responsibilities Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Client Support Tier 2 - Sr Professional I We are seeking a motivated and hands-on Team Leader / TeamManager to lead a small but high-performing team responsi...

F6S helps founders and startups grow to solve the world's pressing problems with funding, grants, growth programs, software discounts, talent hiring and more. F6S drives growth for 6 million founders, startups and companies of all sizes, top companies, governments and growth programs. We are a fast-growing and stable company with millions of members that rate us highly. We’ve consistently grown to deliver opportunities to both community members and team members. This is a remote role that you can do from anywhere in India. We are seeking a Product Support Representative to help us handle tickets via Freshdesk and email. You will have multiple scenarios and test cases to solve which will keep...

Role Summary We are seeking a proactive and personable Client Relationship Executive to serve as the key link between our organization and partner schools. The ideal candidate will have at least one year of experience in a customer-facing or client-servicing role, with a strong commitment to relationship management, communication, and technical coordination. Key ResponsibilitiesOnboarding & Coordination · Conduct orientation sessions for school coordinators and students on program processes · Collect coordinator and student details; generate and share login credentials · Schedule and coordinate launch dates for school projects · Provide basic technical support on platform access and usage Re...

Job Title: Customer Support Representative Location: Gurgaon Department: Customer Support / Customer Service Reports To: Customer Support Manager Only Female Candidates are Preferable Job Summary: The Customer Support Representative is the front‐line ambassador of our company. You will handle customer inquiries, resolve issues, and ensure every customer interaction reflects our commitment to quality, empathy, and responsiveness. Your work will help retain customers, improve satisfaction, and contribute to ongoing product/service improvements. Key Responsibilities: Respond promptly to customer inquiries via phone, email, chat, social media, or other channels. Diagnose and resolve customer iss...

We are looking for a proactive and detail-oriented Customer Support Executive (MALE) for a non-voice process. The role involves resolving customer issues through ticketing systems and live chat, ensuring timely, professional, and accurate responses to maintain high levels of customer satisfaction. Key Responsibilities: Respond promptly and professionally to customer queries via live chat and email. Handle support tickets by identifying issues, providing solutions, and ensuring timely resolution. Document all customer interactions and issue resolutions in the system accurately. Escalate complex issues to relevant departments while maintaining ownership of the ticket. Monitor open tickets to e...

Location: Noida (Work from Office) Type: Intern What You'll Do Manage and maintain the customer database and CRM (MagicSlides) to ensure accuracy, proper segmentation, and effective engagement. Conduct cold calls, onboarding calls, and follow-ups with new and existing users. Respond to queries across email, chat, website, and phone professionally and promptly. Drive customer retention through regular check-ins, user education, and value-driven follow-ups. Track and report support metrics such as response time, query resolution, and follow-up rate. Identify upsell and cross-sell opportunities based on user behavior and needs. Communicate bugs, feedback, and user insights clearly to product an...

Position: Customer Support Specialist Location: India (Remote) Employment Type: Full-Time Schedule: Monday to Friday, Day Shift Experience: 2+ Years in Customer Support, Helpdesk, or Client Success Company Description Scry AI is a research-led enterprise AI company that builds intelligent platforms to drive efficiency, insight, and compliance. Our platforms Collatio, Auriga, and Concentio streamline complex workflows by automating data extraction, validation, reconciliation, and delivering real-time intelligence. We are seeking a Customer Support Specialist to provide high-quality support to our clients, ensuring the timely resolution of issues, smooth onboarding, and long-term customer sati...

Job Title: Customer Service Representative Location: Noida Department: Customer Experience / Customer Service Reports To: Customer Support Manager / Operations Head Employment Type: Full-Time About Sotbella- Stbella was born in 2023, with a desire to blend bold fashion with timeless elegance, while staying rooted in inclusivity, individuality and self-expression. What started as a dream has evolved into a movement: fashion that goes beyond fabric to inspire, uplift, and empower. We believe fashion should be personal and powerful. That's why we create luxury silhouettes at accessible prices, empowering you to express your unique style- without compromise. Job Summary: We are looking for a pro...

About noon We're building an ecosystem of digital products and services that power everyday life across the Middle Eastfast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we're looking for a Contact Center Operations Manager who can help us move even faster. noon's mission: Every door, every day. What you'll do: Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward. This role is responsible for the daily management and continuous improvement of a high-volume voice- and ...

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate ...

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate ...