Relationship Manager - Academics

Role Summary

We are seeking a proactive and personable Client Relationship Executive to serve as the key link between our organization and partner schools. The ideal candidate will have at least one year of experience in a customer-facing or client-servicing role, with a strong commitment to relationship management, communication, and technical coordination.

Key ResponsibilitiesOnboarding & Coordination

· Conduct orientation sessions for school coordinators and students on program processes

· Collect coordinator and student details; generate and share login credentials

· Schedule and coordinate launch dates for school projects

· Provide basic technical support on platform access and usage

Relationship Management

· Share the academic term calendar of projects/events with partner schools

· Maintain weekly communication with school coordinators to track progress

· Visit assigned schools regularly to build rapport and ensure smooth program execution

· Document all communications and share relevant updates with internal teams

Reporting & Monitoring

· Prepare and share project progress reports with assigned schools

· Maintain weekly trackers and dashboards to monitor engagement and completion

· Share attendance data from special events and webinars

· Update monthly activity highlights and plan for upcoming initiatives

Key Skills & RequirementsExperience

· Minimum 1 year of experience in a customer service, client servicing, or relationship management role

· Previous experience in EdTech or education-focused organizations is a plus

Technical Proficiency

· Basic troubleshooting for common IT/platform issues

· Familiarity with Learning Management Systems (LMS) is advantageous

· Working knowledge of web browsers, extensions, and system configurations (Windows, Android, iOS, macOS)

· Experience using customer support tools like Freshdesk, Zendesk, etc.

Communication & Soft Skills

· Excellent verbal and written communication

· Active listening, empathy, and problem-solving mindset

· Ability to handle client concerns professionally and confidently

· Multilingual abilities are a plus

Product Knowledge

· Quick learner with an eagerness to understand and explain the company’s platform, products, and services

· Ability to guide users through onboarding, feature usage, and troubleshooting

Job Type: Full-time

Pay: ₹450,000.00 - ₹550,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Willingness to travel:

• 25% (Preferred)

Work Location: In person

Speak with the employer
+91 8056262605