1945 Freshdesk Jobs - Page 19

Location: Chennai Experience: 1-2 years About the Role: We seek a motivated executive to join our team and provide technical and functional support for our Lending Management Systems (LMS), Loan Origination Systems (LOS), and Buy Now Pay Later (BNPL) applications. The ideal candidate will have practical experience in supporting lending platforms, resolving user issues, and ensuring smooth daily operations. Key Responsibilities: Provide Level 1 and Level 2 support for LMS, LOS, and BNPL applications. Manage alerting, on-call duties, troubleshooting, emergency and incident response, and postmortem analysis. Serve as a liaison between customers and internal teams, including development, impleme...

About the Role: We are seeking experienced and detail-oriented L3 Email Support Agents to join our growing team. This role is ideal for individuals who thrive in solving complex problems and are passionate about delivering high-quality support in fast-paced environments. As a Level 3 agent, you will handle advanced customer issues escalated beyond the L1 and L2 support teams. Your expertise will be critical in maintaining customer satisfaction and ensuring process excellence. Key Responsibilities: Manage Level 3 escalations from internal support teams Investigate and resolve complex or sensitive customer issues requiring in-depth knowledge Work cross-functionally with product, tech, and oper...

About PincodeKart: PincodeKart is building India’s most trusted pincode-based e-commerce network, connecting customers directly with verified sellers. We’re redefining doorstep delivery with our open-box service and creating employment opportunities across the country. Join us in shaping the next chapter of digital commerce in India. Role Overview: We’re looking for a Quality & Training Specialist (Customer Service) who will play a key role in improving our customer experience. You’ll be responsible for training the support team, ensuring communication quality, and building processes that make every interaction meaningful and consistent. Key Responsibilities: Conduct onboarding and refresher...

About Attentive.ai: Attentive.ai is a fast-growing vertical SaaS start-up, funded by PeakXV (Surge), Infoedge and Vertex Ventures, that provides innovative software solutions for the landscape, paving & construction industries in the United States. Our mission is to help businesses in this space improve their operations and grow their revenue through our simple & easy-to-use software platform. We're looking for a dynamic individual to join our team and help us drive retention, sales and grow our customer base. Job Description: We are seeking a proactive and experienced Customer Support Manager to lead our customer support team. The ideal candidate will oversee daily ticket operations, mentor...

Team Leader – Meta CTWA Sales Funnel Location: Pune (Onsite) About Frido Frido is a fast-growing D2C brand pioneering comfort and mobility solutions. We thrive on bold ideas, rapid experimentation, and customer-first innovation. We are now building a Meta Click-to WhatsApp Sales Funnel Team — and we’re looking for a high-agency Team Leader who can take this from zero to one and scale it into a revenue-driving powerhouse. What You’ll Do • Funnel Creation & Strategy ◦ Build Meta Click-to-WhatsApp campaigns from scratch with clear funnel stages (ad → click → conversation → conversion). ◦ Design journeys and playbooks for different customer personas (first-time buyers, retargeting, high-value bu...

About the Role: We are seeking experienced and detail-oriented L3 Support Agents to join our growing team. This role is ideal for individuals who thrive in solving complex problems and are passionate about delivering high-quality support in fast-paced environments. As a Level 3 agent, you will handle advanced customer issues escalated beyond the L1 and L2 support teams. Your expertise will be critical in maintaining customer satisfaction and ensuring process excellence. Key Responsibilities: · Manage Level 3 escalations from internal support teams · Investigate and resolve complex or sensitive customer issues requiring in-depth knowledge · Work cross-functionally with product, tech, and oper...

Senior Associate - Payment Processing Role Purpose Own the end-to-end payment approval workflow for key clients. Handle complex cases, guide junior staff, improve how the process runs, and make sure approvals are accurate, timely, and well-documented. What You’ll Do Payment Reviews : Confirm that purchase orders, invoices, delivery confirmations, statements, bank details and all related documents are lined up before approval. Issue Resolution : Triage mismatches or missing details; work with suppliers and internal teams to close gaps quickly. Team Guidance : Mentor junior associates, review their work, share feedback, and help with training/on-boarding. Stakeholder Management : Provide clear...

Job Title: L1 Support Engineer Department: IT / Technical Support Location: Bangalore, Karnataka Experience Level: 0–2years Employement Type : Full Time About the Role The L1 Support Engineer will be the first point of contact for customers or internal users experiencing technical issues. This role focuses on troubleshooting, incident logging, and escalating complex problems to higher-level support teams. Key Responsibilities Serve as the first line of support for incoming technical queries via chat, email, or phone. Log, categorize, and track incidents and service requests in the ticketing system. Perform basic troubleshooting for hardware, software, network, and application issues. Guide u...

Job Description: As a Senior Customer Support Specialist in our dynamic SaaS environment, you will play a crucial role in providing exceptional customer service. Your main responsibilities will include addressing escalated support queries through email, chat, and phone channels, ensuring swift resolutions, and guaranteeing customer satisfaction. You will also mentor junior team members, collaborate with various departments for troubleshooting, and contribute to product enhancements. Key Responsibilities: - Handle escalated support queries through email, chat, and phone channels - Provide timely resolutions to customer issues and ensure their satisfaction - Mentor junior team members, share b...

Role Overview We are seeking a Tech Lead (57 yrs experience) to design, build, and scale the technology foundation for our Support Excellence function. You Will Lead a small, high-impact engineering team. Own the support tooling roadmap. Implement solutions for ticket triage, data quality issues, automation, and integrations with our healthcare SaaS platform. This is a hands-on technical leadership role for someone who thrives on solving operational challenges, building frameworks from scratch, and enabling support teams to scale effectively. Key Responsibilities Build & Enhance Support Platform : Own engineering roadmap for support tooling (ticketing, triage, automation). Design scalable fr...

Location: Chennai About The Role As a member of the Customer Support department and reporting to the Director, Technical Support, you will play a pivotal role as an internal support escalation subject matter expert. Our technical support services provide our customers with resolving technical challenges involving platform issues, data flows, networking, communication failures, and KPI calculations for the customer assets. This role is responsible for overseeing the technical support team to ensure efficient operations and exceptional customer service aligned with our 24/7 Global Support Team. Additionally, it involves managing support processes, enhancing team performance, documentation prep...

Team Leader Meta CTWA Sales Funnel Location: Pune (Onsite) Frido is a fast-growing D2C brand pioneering comfort and mobility solutions. We thrive on bold ideas, rapid experimentation, and customer-first innovation. We are now building a Meta Click-to WhatsApp Sales Funnel Team and we're looking for a high-agency Team Leader who can take this from zero to one and scale it into a revenue-driving powerhouse. What You'll Do Funnel Creation & Strategy ? Build Meta Click-to-WhatsApp campaigns from scratch with clear funnel stages (ad ? click ? conversation ? conversion). ? Design journeys and playbooks for different customer personas (first-time buyers, retargeting, high-value buyers). ? Define KP...

About The Role Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to per...

Position Title: Support Executive Location: Kanpur/Remote Employment Type: Full-time Role Overview We are seeking a Support Executive who will manage customer and learner queries while also implementing and maintaining a support tool (CRM/ticketing system). This role combines hands-on support delivery with process optimization to ensure a seamless service experience. Key Responsibilities Customer & Learner Support • Act as the first point of contact for queries via phone, email, or chat. • Provide accurate information, troubleshoot issues, and escalate where necessary. Support Tool Implementation & Management • Lead the rollout and configuration of the support/ticketing tool. • Maintain the ...

Role Summary We are looking for seasoned functional experts to strengthen our Customer Service team at the L2 level. Unlike Team Leads, this role is non-managerial and focuses exclusively on advanced problem-solving, escalations, RCA, and domain-specific expertise. The L2 Associate will act as a subject matter expert (SME) for complex tickets and mentor L1 members, ensuring high-quality client support and reducing dependency on TLs. Key Responsibilities Handle L2 escalations from L1 agents for ERP/ POS/ Inventory/ Procurement/ Finance modules. Perform in-depth RCA and provide resolution within defined SLAs. Partner with TLs and Product teams to close functional gaps and suggest improvements....

Role Summary As a Functional Associate, you will handle customer queries on Ginesys products, analyze and resolve functional issues, provide configuration support, and ensure high-quality customer experience. You will act as a bridge between customers, product, and engineering teams.. Key Responsibilities Manage and resolve functional support tickets within defined SLAs. Configure and demonstrate ERP modules (POS, Billing, Inventory, Procurement, Pricing, Promotions, Returns, Reporting). Gather and translate client requirements into functional specifications. Support customer with their issues, solution testing, and prepare related case summary. Document solutions, create SOPs, and maintain ...

Job Title: Accounts Payable Associate/ Senior AP Associate Location: On-site | Sector V, Salt Lake, Kolkata Shift Timing: 5:30 PM – 2:30 AM IST (Aligned to US Time Zone) CTC: ₹3.2 – ₹6.5 LPA (Commensurate with experience and market standards) Joining Date: Preferably between 15th–20th October 2025 ; latest by 1st November 2025 Notice Period: Maximum 30 days; immediate joiners preferred Work Mode: On-site only. Candidates seeking hybrid/remote roles or unwilling to work the night shift will not be considered. About the Project Company Work for a US-based real estate holding company managing assisted living centers across the West Coast. Finance processes include AP, AR, GL, inter-company acco...

Role Summary We are looking for seasoned functional experts to strengthen our Customer Service team at the L2 level. Unlike Team Leads, this role is non-managerial and focuses exclusively on advanced problem-solving, escalations, RCA, and domain-specific expertise. The L2 Associate will act as a subject matter expert (SME) for complex tickets and mentor L1 members, ensuring high-quality client support and reducing dependency on TLs. Key Responsibilities Handle L2 escalations from L1 agents for ERP/ POS/ Inventory/ Procurement/ Finance modules. Perform in-depth RCA and provide resolution within defined SLAs. Partner with TLs and Product teams to close functional gaps and suggest improvements....

Role Summary As a Functional Associate, you will handle customer queries on Ginesys products, analyze and resolve functional issues, provide configuration support, and ensure high-quality customer experience. You will act as a bridge between customers, product, and engineering teams.. Key Responsibilities Manage and resolve functional support tickets within defined SLAs. Configure and demonstrate ERP modules (POS, Billing, Inventory, Procurement, Pricing, Promotions, Returns, Reporting). Gather and translate client requirements into functional specifications. Support customer with their issues, solution testing, and prepare related case summary. Document solutions, create SOPs, and maintain ...

Hi folks , Urgent requirements of Inside Sales Team leader ( BPO sales , Ed.tech ) Total Years of Experience - min. 4 to 6+years of experience in sales ( with min. 2 years as a team lead) Location - Gurugram Salary - Fixed salary + monthly incentives *QUALIFICATIONS AND EDUCATION REQUIREMENTS* Graduation in any stream PREFERRED SKILLS* 📍4 to 6 + years of experience in Inside Sales / Telesales in B2C/D2C environments. 📍Proven experience managing large-scale PROFESSIONALLY manage call center / contact center operations, who can create processes. 📍Demonstrated success in owning and scaling revenue-driven sales functions. 📍Strong understanding of CRM systems (e.g., Salesforce, Zoho, Freshdesk), ...

About Us HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network ...

We are looking to hire smart and passionate folks for our customer support team. The customer support team takes care of technical account management for all our customers. They help troubleshoot and resolve issues that customers might have and provide assistance as and when required. In this role, you will be providing dedicated customer support in an omnichannel environment to high-value customers and reputed brands. Responsibilities: Take ownership of customer issues reported and ensure that they are resolved within set SLAs. Diagnosing and troubleshooting problems and identifying solutions to resolve customer issues. Collaborate with other appropriate internal teams and represent the cus...

Job Summary: We are looking for a Customer Service Representative who is passionate about delivering exceptional service and ensuring customer satisfaction. The ideal candidate will handle inquiries, resolve issues, and provide accurate information while maintaining a positive and professional attitude. Key Responsibilities: Respond promptly to customer inquiries via phone, email, or chat. Resolve customer complaints efficiently while maintaining a high level of professionalism. Maintain customer records and update account information as needed. Identify customer needs and provide appropriate solutions or alternatives. Follow communication procedures, guidelines, and policies. Collaborate wi...

About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a- service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (mar...

As a Software Engineer - Voice/ chat / email Support at Incedo, you will be responsible for providing customer support to clients through various channels such as voice, chat, and email. Your duties will include handling customer inquiries and complaints, providing technical support, resolving issues in a timely and efficient manner, maintaining customer satisfaction, and adhering to service level agreements. Roles & Responsibilities: Provide support to customers through various channels such as phone, email, and chat. Resolve customer issues and escalate issues to the appropriate teams when necessary. Maintain accurate records of customer interactions and issues. Familiarity with customer s...