Senior Associate - Payment Processing Role Purpose Own the end-to-end payment approval workflow for key clients. Handle complex cases, guide junior staff, improve how the process runs, and make sure approvals are accurate, timely, and well-documented. What You’ll Do Payment Reviews : Confirm that purchase orders, invoices, delivery confirmations, statements, bank details and all related documents are lined up before approval. Issue Resolution : Triage mismatches or missing details; work with suppliers and internal teams to close gaps quickly. Team Guidance : Mentor junior associates, review their work, share feedback, and help with training/on-boarding. Stakeholder Management : Provide clear updates to client contacts and internal managers; manage expectations and timelines. Reporting : Publish weekly/monthly status reports (volumes, accuracy, pending items, risks). Process Improvement : Spot bottlenecks and propose practical fixes (checklists, templates, clearer steps, basic automation ideas). Controls & Audit Trail : Keep complete, organized records and follow maker–checker style reviews where relevant. SOP Ownership : Keep procedures up to date; suggest improvements to ensure consistency across the team. What You’ll Bring 3–5+ years in back-office operations/accounts/procure-to-pay, ideally in a BPO/shared services setting. Proven track record of handling complex payment approval cases with minimal supervision. Comfortable using spreadsheets and any standard accounting/ERP tool (training provided). Strong written and spoken communication with vendors and client teams. People support skills: coaching juniors, giving constructive feedback, and managing a small queue. Detail focus, ownership, and a continuous-improvement mindset. Willingness to work in client time zones when required. How We Measure Success Accuracy : High first-time-right approvals (target ≥ ⟪99%⟫). Timeliness : On-time completion of cases (TAT). Queue Health : Low rework/returns; fast closure of aged items. Team Impact : Measurable uplift in junior team accuracy and speed. Process Wins : Improvements with visible results (time saved, errors reduced). Documentation : Clean, audit-ready files and up-to-date SOPs. Nice to Have (Not Mandatory) Experience with hospitality/retail or multi-site businesses. Familiarity with workflow/document/ticketing tools (e.g., Freshdesk/ClickUp/Jira/SharePoint/Drive). Exposure to simple automation processes. Education We welcome applicants with a Bachelor’s degree in Commerce, Business, or Finance—or those with equivalent hands-on experience in similar roles. What We Offer Competitive salary and benefits. Leadership path into Team Lead / Operations Specialist . Structured on-boarding, training, and regular feedback. Supportive culture focused on quality and improvement.
Senior Associate - Payment Processing Role Purpose Own the end-to-end payment approval workflow for key clients. Handle complex cases, guide junior staff, improve how the process runs, and make sure approvals are accurate, timely, and well-documented. What You'll Do Payment Reviews : Confirm that purchase orders, invoices, delivery confirmations, statements, bank details and all related documents are lined up before approval. Issue Resolution : Triage mismatches or missing details; work with suppliers and internal teams to close gaps quickly. Team Guidance : Mentor junior associates, review their work, share feedback, and help with training/on-boarding. Stakeholder Management : Provide clear updates to client contacts and internal managers; manage expectations and timelines. Reporting : Publish weekly/monthly status reports (volumes, accuracy, pending items, risks). Process Improvement : Spot bottlenecks and propose practical fixes (checklists, templates, clearer steps, basic automation ideas). Controls & Audit Trail : Keep complete, organized records and follow makerchecker style reviews where relevant. SOP Ownership : Keep procedures up to date; suggest improvements to ensure consistency across the team. What You'll Bring 35+ years in back-office operations/accounts/procure-to-pay, ideally in a BPO/shared services setting. Proven track record of handling complex payment approval cases with minimal supervision. Comfortable using spreadsheets and any standard accounting/ERP tool (training provided). Strong written and spoken communication with vendors and client teams. People support skills: coaching juniors, giving constructive feedback, and managing a small queue. Detail focus, ownership, and a continuous-improvement mindset. Willingness to work in client time zones when required. How We Measure Success Accuracy : High first-time-right approvals (target ? ?99%?). Timeliness : On-time completion of cases (TAT). Queue Health : Low rework/returns; fast closure of aged items. Team Impact : Measurable uplift in junior team accuracy and speed. Process Wins : Improvements with visible results (time saved, errors reduced). Documentation : Clean, audit-ready files and up-to-date SOPs. Nice to Have (Not Mandatory) Experience with hospitality/retail or multi-site businesses. Familiarity with workflow/document/ticketing tools (e.g., Freshdesk/ClickUp/Jira/SharePoint/Drive). Exposure to simple automation processes. Education We welcome applicants with a Bachelor's degree in Commerce, Business, or Financeor those with equivalent hands-on experience in similar roles. What We Offer Competitive salary and benefits. Leadership path into Team Lead / Operations Specialist . Structured on-boarding, training, and regular feedback. Supportive culture focused on quality and improvement.