Senior Associate - Payment Processing

Senior Associate - Payment Processing

Role Purpose

Own the end-to-end payment approval workflow for key clients. Handle complex cases, guide junior staff, improve how the process runs, and make sure approvals are accurate, timely, and well-documented.

What You'll Do

• Payment Reviews

  : Confirm that purchase orders, invoices, delivery confirmations, statements, bank details and all related documents are lined up before approval.

• Issue Resolution

  : Triage mismatches or missing details; work with suppliers and internal teams to close gaps quickly.

• Team Guidance

  : Mentor junior associates, review their work, share feedback, and help with training/on-boarding.

• Stakeholder Management

  : Provide clear updates to client contacts and internal managers; manage expectations and timelines.

• Reporting

  : Publish weekly/monthly status reports (volumes, accuracy, pending items, risks).

• Process Improvement

  : Spot bottlenecks and propose practical fixes (checklists, templates, clearer steps, basic automation ideas).

• Controls & Audit Trail

  : Keep complete, organized records and follow makerchecker style reviews where relevant.

• SOP Ownership

  : Keep procedures up to date; suggest improvements to ensure consistency across the team.

What You'll Bring

• 35+ years

  in back-office operations/accounts/procure-to-pay, ideally in a

  BPO/shared services

  setting.
• Proven track record of handling

  complex payment approval

  cases

  with minimal supervision.
• Comfortable using spreadsheets and any standard accounting/ERP tool (training provided).
• Strong written and spoken communication with vendors and client teams.
• People support skills: coaching juniors, giving constructive feedback, and managing a small queue.
• Detail focus, ownership, and a continuous-improvement mindset.
• Willingness to work in client time zones when required.

How We Measure Success

• Accuracy

  : High first-time-right approvals (target ? ?99%?).

• Timeliness

  : On-time completion of cases (TAT).

• Queue Health

  : Low rework/returns; fast closure of aged items.

• Team Impact

  : Measurable uplift in junior team accuracy and speed.

• Process Wins

  : Improvements with visible results (time saved, errors reduced).

• Documentation

  : Clean, audit-ready files and up-to-date SOPs.

Nice to Have (Not Mandatory)

• Experience with hospitality/retail or multi-site businesses.
• Familiarity with workflow/document/ticketing tools (e.g., Freshdesk/ClickUp/Jira/SharePoint/Drive).
• Exposure to simple automation processes.

Education

• We welcome applicants with a Bachelor's degree in Commerce, Business, or Financeor those with equivalent hands-on experience in similar roles.

What We Offer

• Competitive salary and benefits.
• Leadership path into

  Team Lead / Operations Specialist

  .
• Structured on-boarding, training, and regular feedback.
• Supportive culture focused on quality and improvement.