Job Title: Customer Support Executive Location: Vipul Agora Mall, Gurgaon, near MG Road) Experience: 1+ year (Freshers can also be considered with exceptionally good communication skills) Work Shift: Rotation (In between 8.30AM to 9.30PM) and Roster Company Description GemPundit is a leading provider of luxury, precious, and semi-precious gemstones. We specialize in customized natural gemstone jewelry and offer 100% original, unheated, and untreated gemstones that are gem lab certified. With worldwide shipping, we are committed to meeting the highest standards of quality and service. Read our reviews shared by our valuable customers to know more about us. Role Description This is a full-time, on-site role for a Customer Support Executive located in Gurgaon Sector 28, near MG Road Metro Station. The Customer Support Executive will be responsible for handling customer inquiries and complaints, providing online support, ensuring customer satisfaction, and delivering excellent customer service. The role also involves providing technical support when necessary. Qualifications Customer Support, Customer Service, and Customer Satisfaction skills Experience in providing Online Support Technical Support skills Excellent communication and interpersonal skills Ability to handle customer complaints and queries effectively Strong problem-solving skills Experience in the gemstone or jewelry industry is a plus Bachelor's degree or equivalent experience in a related field Show more Show less

Job Title: Sr. Inside Sales Executive Location: Gurugram, Sector 28, Near Sikandarpur or MG Road Working Hours: Rotational Shift Experience: 2-8 Years, Freshers can also be considered with exceptional good communications. Company: GemPundit.com Availability: Immediate Joiner - 15 Days About GemPundit GemPundit.com is a premier online retailer specializing in gemstones and gemstone-based jewellery. Our mission is to offer high-quality, natural gemstones with expert guidance to help clients make informed choices. With a global customer base and a dedicated team of gemologists, designers, and sales professionals, GemPundit is an established leader in the gemstone and jewellery market. Roles and Responsibilities Lead Generation & Conversion: Reach out to prospective customers through calls, emails, and online platforms to generate leads and guide them through the purchase process. Product Knowledge: Understand and communicate the value of gemstones and jewelry effectively to meet customer needs and preferences. Customer Relationship Management: Maintain customer records, engage with clients, and follow up regularly to ensure satisfaction and repeat business. Sales Target Achievement: Consistently work towards meeting and exceeding monthly and quarterly sales targets, contributing to the team’s overall success. Market Analysis: Keep updated on industry trends and customer demands to provide valuable insights to the marketing and product teams. Customer Queries & Support: Address customer inquiries on products, order processing, and delivery, ensuring a smooth and efficient buying experience. Upselling & Cross-selling: Identify opportunities to recommend related or upgraded products, enhancing the overall customer experience and increasing sales volume. Order Processing & Coordination: Collaborate with operations and dispatch teams to ensure timely product delivery and resolve any issues that arise. Desired Skills and Qualifications Educational Background: Bachelor’s degree in any field; a diploma in Sales/Marketing is a plus. Experience: 2-8years of experience in inside sales or customer service roles, preferably in the e-commerce or retail industry. Communication Skills: Strong verbal and written communication skills; proficiency in English is essential. Sales Mindset: Goal-oriented with a proactive approach to achieving targets and a strong desire to excel in a competitive environment. Customer-centric: High level of empathy and an ability to understand customer needs and preferences. Tech Savvy: Familiarity with CRM software, MS Office, and online communication tools. Show more Show less