Job Title: Customer Support Executive Location: Vipul Agora Mall, Gurgaon, near MG Road) Experience: 1+ year (Freshers can also be considered with exceptionally good communication skills) Work Shift: Rotation (In between 8.30AM to 9.30PM) and Roster Company Description GemPundit is a leading provider of luxury, precious, and semi-precious gemstones. We specialize in customized natural gemstone jewelry and offer 100% original, unheated, and untreated gemstones that are gem lab certified. With worldwide shipping, we are committed to meeting the highest standards of quality and service. Read our reviews shared by our valuable customers to know more about us. Role Description This is a full-time, on-site role for a Customer Support Executive located in Gurgaon Sector 28, near MG Road Metro Station. The Customer Support Executive will be responsible for handling customer inquiries and complaints, providing online support, ensuring customer satisfaction, and delivering excellent customer service. The role also involves providing technical support when necessary. Qualifications Customer Support, Customer Service, and Customer Satisfaction skills Experience in providing Online Support Technical Support skills Excellent communication and interpersonal skills Ability to handle customer complaints and queries effectively Strong problem-solving skills Experience in the gemstone or jewelry industry is a plus Bachelor's degree or equivalent experience in a related field Show more Show less
Job Title: Sr. Inside Sales Executive Location: Gurugram, Sector 28, Near Sikandarpur or MG Road Working Hours: Rotational Shift Experience: 2-8 Years, Freshers can also be considered with exceptional good communications. Company: GemPundit.com Availability: Immediate Joiner - 15 Days About GemPundit GemPundit.com is a premier online retailer specializing in gemstones and gemstone-based jewellery. Our mission is to offer high-quality, natural gemstones with expert guidance to help clients make informed choices. With a global customer base and a dedicated team of gemologists, designers, and sales professionals, GemPundit is an established leader in the gemstone and jewellery market. Roles and Responsibilities Lead Generation & Conversion: Reach out to prospective customers through calls, emails, and online platforms to generate leads and guide them through the purchase process. Product Knowledge: Understand and communicate the value of gemstones and jewelry effectively to meet customer needs and preferences. Customer Relationship Management: Maintain customer records, engage with clients, and follow up regularly to ensure satisfaction and repeat business. Sales Target Achievement: Consistently work towards meeting and exceeding monthly and quarterly sales targets, contributing to the team’s overall success. Market Analysis: Keep updated on industry trends and customer demands to provide valuable insights to the marketing and product teams. Customer Queries & Support: Address customer inquiries on products, order processing, and delivery, ensuring a smooth and efficient buying experience. Upselling & Cross-selling: Identify opportunities to recommend related or upgraded products, enhancing the overall customer experience and increasing sales volume. Order Processing & Coordination: Collaborate with operations and dispatch teams to ensure timely product delivery and resolve any issues that arise. Desired Skills and Qualifications Educational Background: Bachelor’s degree in any field; a diploma in Sales/Marketing is a plus. Experience: 2-8years of experience in inside sales or customer service roles, preferably in the e-commerce or retail industry. Communication Skills: Strong verbal and written communication skills; proficiency in English is essential. Sales Mindset: Goal-oriented with a proactive approach to achieving targets and a strong desire to excel in a competitive environment. Customer-centric: High level of empathy and an ability to understand customer needs and preferences. Tech Savvy: Familiarity with CRM software, MS Office, and online communication tools. Show more Show less
✨ We’re Hiring! Start Your Sales Career with Us! ✨ Looking to kickstart your career in online sales? Love talking to people and helping them find the perfect product? Join our friendly team and build your career in gemstones and jewelry sales — with great salary and exciting incentives! 📍 Location: Sector 28, Gurgaon 📧 Apply at: hiral@gempundit.com 🔑 What You’ll Do: Support the senior sales team in achieving targets Talk to customers via calls, email & chat — answer questions and guide them Process orders smoothly and accurately Learn about our products and explain them clearly to customers Build strong customer relationships and ensure satisfaction Update sales records and reports Work with other teams on promotions and product launches Keep learning and growing with regular training ✅ Who Can Apply: Freshers and candidates with up to 2 years of sales experience Any graduate Good communication skills and confidence talking to international clients Basic computer and typing skills Positive attitude and willingness to learn Comfortable working in a target-driven, fast-paced role 💎 Why Join Us: ✨ Attractive salary plus performance-based incentives 🚀 Fast career growth into senior or leadership roles 🤝 Supportive and energetic team culture 🎉 Work with a trusted global brand loved by customers Interested? Send your resume to hiral@gempundit.com or tag a friend who’d love this opportunity! #FreshersJobs #SalesCareers #GurgaonJobs #JoinUs #GemstoneSales #CustomerSuccess #HiringNow #Incentives #CareerGrowth Show more Show less
Company Description GemPundit is a leading provider of luxury, precious, and semi-precious gemstones, offering customized natural gemstone jewelry that is 100% original, unheated, and untreated. All gemstones are Gem Lab certified, and the company provides 24x7 customer support along with worldwide shipping. GemPundit is renowned for its quality products and stellar customer reviews. Role Description This is a full-time on-site role for an Inside Sales Executive, based in Gurugram. The Inside Sales Executive will be responsible for engaging with potential customers, understanding their needs, and providing suitable gemstone recommendations. Daily tasks include reaching out to leads via phone and email, managing customer queries, and closing sales. The role also requires maintaining customer relationships and ensuring a high level of customer satisfaction. Qualifications Strong communication and interpersonal skills Experience in sales, customer service, and relationship management Knowledge of gemstones and jewelry (preferred, but not mandatory) Ability to work independently and as part of a team Proficiency in using CRM software and Microsoft Office Suite Excellent problem-solving and organizational skills Bachelor's degree in Business, Marketing, or a related field
Hi folks , Urgent requirements of Inside Sales Manager Total Years of Experience - 10+years of experience in sales ( with min. 5 years as a team manager) Location - Gurugram 2nd and 4th Saturday is off and Sunday fixed off. Salary - Fixed salary + monthly incentives *QUALIFICATIONS AND EDUCATION REQUIREMENTS* Graduation in any stream PREFERRED SKILLS* 📍10+ years of experience in Inside Sales / Telesales in B2C/D2C environments. 📍Proven experience managing large-scale PROFESSIONALLY manage call center / contact center operations, who can create processes. 📍Demonstrated success in owning and scaling revenue-driven sales functions. 📍Strong understanding of CRM systems (e.g., Salesforce, Zoho, Freshdesk), WhatsApp Email leads 📍Excellent communication, coaching, and performance management skills. 📍Exposure to high-ticket or consultative sales (luxury, wellness, financial products, edtech, real estate) is a big plus. Nice-to-Have 📍Experience in luxury retail, gems/ jewellery, or international D2C brands. 📍Strong understanding of global buyers — especially from GCC, US, SEA. Interested , please share cv at sonam@gempundit.com or 8448287578 ****References are highly appreciated !!* #BPO #Edtech #healthcare #wellness #financialProducts #realstate #Manager #insidesales
Hi folks , Urgent requirements of Manager – Talent Acquisition Location - Gurugram Day Shift 2nd and 4th Saturday is off and Sunday fixed off. Salary - Fixed salary + monthly incentives + Travel allowances *QUALIFICATIONS AND EDUCATION REQUIREMENTS* *Bachelor's or Master’s in Human Resources, Business Administration, or related field **PREFERRED SKILLS :* *Total Experience - 7 + Years ( Bulk hiring , Campus Recruitment , BPO Hiring ) * Good Communication Skill * Interpersonal Skills * SME in Talent source like BPO/Marketing/Tech * E Commerce Hiring * End to End Recruitment * Interpretation Skills * Hiring Mid Managers and Above * Knowledge of LinkedIn hire and Head Hunting Interested , please share cv at sonam@gempundit.com or 8448287578 ***References are highly appreciated !! 😊
Company Description GemPundit is a leading provider of luxury, precious, and semi-precious gemstones. We specialize in customized natural gemstone jewelry and offer 100% original, unheated, and untreated gemstones. Our gemstones are certified by gem labs. We provide 24x7 customer support and offer worldwide shipping. Read our customer reviews to learn more about us. Role Description This is a full-time on-site role for an Inside Sales Executive located in Gurugram. The Inside Sales Executive will be responsible for generating leads, maintaining customer relationships, and handling customer inquiries. Daily tasks include contacting potential clients, providing excellent customer service, and closing sales. The role requires active collaboration with team members to achieve sales targets and ensure customer satisfaction. Qualifications Inside Sales and Lead Generation skills Excellent Communication skills Customer Service and Sales expertise Strong interpersonal and negotiation skills Ability to work independently and as part of a team Experience in the jewelry or luxury goods industry is a plus Proven track record in sales is desirable Bachelor's degree freshers & experienced both can apply