Customer Support Executive

Job Description

Job Title: Customer Support Executive Location: Vipul Agora Mall, Gurgaon, near MG Road) Experience: 1+ year (Freshers can also be considered with exceptionally good communication skills) Work Shift: Rotation (In between 8.30AM to 9.30PM) and Roster Company Description GemPundit is a leading provider of luxury, precious, and semi-precious gemstones. We specialize in customized natural gemstone jewelry and offer 100% original, unheated, and untreated gemstones that are gem lab certified. With worldwide shipping, we are committed to meeting the highest standards of quality and service. Read our reviews shared by our valuable customers to know more about us. Role Description This is a full-time, on-site role for a Customer Support Executive located in Gurgaon Sector 28, near MG Road Metro Station. The Customer Support Executive will be responsible for handling customer inquiries and complaints, providing online support, ensuring customer satisfaction, and delivering excellent customer service. The role also involves providing technical support when necessary. Qualifications Customer Support, Customer Service, and Customer Satisfaction skills Experience in providing Online Support Technical Support skills Excellent communication and interpersonal skills Ability to handle customer complaints and queries effectively Strong problem-solving skills Experience in the gemstone or jewelry industry is a plus Bachelor's degree or equivalent experience in a related field Show more Show less