Handle customer inquiries via phone, email, and social media Resolve product/service issues promptly and professionally Maintain customer satisfaction and build long-term relationships Coordinate with internal teams to ensure seamless service
Manage all social media platforms(Instagram, Facebook, LinkedIn etc) Monitor Engage and responses from the customer Plan, create,and post high-quality contents like reels,videos,etc Collaborate with influencers, run campaigns, understanding of trends
Proficient in Excel including VLOOKUP, HLOOKUP and Pivot Tables Responsible for bank reconciliation,sales data handling,daily accounting entries Have Knowledge of E-Commerce Platform Basic understanding of accounting principle and financial reporting
Quickly respond to customer queries across phone, email, chat, and social platforms Understand customer needs to ensure satisfaction Resolve complaints effectively and follow up as needed Work with other teams to solve complex issues Only Females