Customer Support Executive

HOB Cosmetics

2 - 4 years

3 - 5 Lacs

gurugram

Posted:6 hours ago| Platform:

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Skills Required

customer support voice process customer care international voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Handle
inbound and outbound customer calls
in a professional and timely manner.
Manage
NDR (Non-Delivery Report)
calls and coordinate with courier partners for successful deliveries.
Respond promptly to
customer emails
and resolve queries related to orders, returns, and product information.
Engage in
upselling and cross-selling
of products during customer interactions.
Maintain accurate customer records and update CRM systems.
Coordinate with internal teams for order status, payments, and issue resolutions.
Ensure high levels of customer satisfaction and service quality.

Requirements:

Graduate in any discipline.
1- 3 years of experience in customer support, preferably in
e-commerce or beauty retail
.
Proficient in English and Hindi (both written and spoken).
Knowledge of CRM tools and email handling.
Strong communication, problem-solving, and multitasking skills.
Positive attitude and willingness to upsell products.

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