Inside Sales Representative

Job Description

Job Title: Sr. Inside Sales Executive Location: Gurugram, Sector 28, Near Sikandarpur or MG Road Working Hours: Rotational Shift Experience: 2-8 Years, Freshers can also be considered with exceptional good communications. Company: GemPundit.com Availability: Immediate Joiner - 15 Days About GemPundit GemPundit.com is a premier online retailer specializing in gemstones and gemstone-based jewellery. Our mission is to offer high-quality, natural gemstones with expert guidance to help clients make informed choices. With a global customer base and a dedicated team of gemologists, designers, and sales professionals, GemPundit is an established leader in the gemstone and jewellery market. Roles and Responsibilities Lead Generation & Conversion: Reach out to prospective customers through calls, emails, and online platforms to generate leads and guide them through the purchase process. Product Knowledge: Understand and communicate the value of gemstones and jewelry effectively to meet customer needs and preferences. Customer Relationship Management: Maintain customer records, engage with clients, and follow up regularly to ensure satisfaction and repeat business. Sales Target Achievement: Consistently work towards meeting and exceeding monthly and quarterly sales targets, contributing to the team’s overall success. Market Analysis: Keep updated on industry trends and customer demands to provide valuable insights to the marketing and product teams. Customer Queries & Support: Address customer inquiries on products, order processing, and delivery, ensuring a smooth and efficient buying experience. Upselling & Cross-selling: Identify opportunities to recommend related or upgraded products, enhancing the overall customer experience and increasing sales volume. Order Processing & Coordination: Collaborate with operations and dispatch teams to ensure timely product delivery and resolve any issues that arise. Desired Skills and Qualifications Educational Background: Bachelor’s degree in any field; a diploma in Sales/Marketing is a plus. Experience: 2-8years of experience in inside sales or customer service roles, preferably in the e-commerce or retail industry. Communication Skills: Strong verbal and written communication skills; proficiency in English is essential. Sales Mindset: Goal-oriented with a proactive approach to achieving targets and a strong desire to excel in a competitive environment. Customer-centric: High level of empathy and an ability to understand customer needs and preferences. Tech Savvy: Familiarity with CRM software, MS Office, and online communication tools. Show more Show less