Job Title: Deskside Support Engineer Experience: Minimum 1 Year Location: Noida Job Summary: We are looking for a proactive and skilled Deskside Support Engineer to join our IT team in Bangalore. The ideal candidate will have at least one year of hands-on experience in managing and supporting IT infrastructure, including Windows and macOS environments, basic network troubleshooting, and end-user support. Key Responsibilities: • Install, configure, and maintain Windows and macOS operating systems. • Troubleshoot hardware issues related to desktops, laptops, printers, and other peripherals. • Install, update, and patch software applications and security tools. • Provide day-to-day support for Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint. • Support system provisioning via Microsoft Intune and Windows Autopilot (basic knowledge required). • Manage user accounts, groups, and permissions using Active Directory. • Assist with system upgrades, data migrations, and routine backups. • Troubleshoot basic network issues (LAN, WAN, Wi-Fi) and VPN connectivity problems. • Perform basic configuration and support of network devices such as routers, switches, and firewalls. • Assist in IP address configuration and network printer setup. • Monitor and maintain network performance at the location. • Respond to IT support tickets, ensuring timely and effective resolution. • Document technical issues, solutions, and IT processes accurately. • Ensure compliance with IT security policies and industry best practices. • Manage IT assets and maintain inventory for your designated location. Preferred Skills: • Strong troubleshooting and problem-solving abilities. • Basic understanding of Firewalls and Layer 2 Switches. • Familiarity with ITSM tools for ticket management. • Ability to work independently and prioritize tasks.
Job Title: Cloud Sales (Azure) Experience: Minimum 1 Year Location: Delhi NCR Job Type: Full-Time Job Summary: We are seeking a dynamic and results-driven Cloud Sales with experience in selling Azure cloud solutions. The ideal candidate will be responsible for identifying new business opportunities, engaging with clients, and driving cloud services sales aligned with customer needs and business goals. Key Responsibilities: • Identify and develop new business opportunities for Azure cloud services across various industry verticals. • Engage with potential clients to understand their cloud requirements and recommend suitable solutions. • Work closely with technical/pre-sales teams to prepare proposals, presentations, and pricing. • Drive the full sales cycle from lead generation to deal closure. • Maintain strong relationships with cloud partners and stay updated on latest offerings. • Achieve sales targets and report on pipeline status and forecasts. • Represent the company in customer meetings, industry events, and webinars. • Collaborate with pre-sales teams to effectively address & support customer requirements. Required Skills & Qualifications: • Minimum 1 year of experience in cloud solution sales. • Good understanding of cloud computing concepts, services, and pricing models. • Proven ability to generate leads and close cloud-related deals. • Excellent communication, negotiation, and presentation skills. • Ability to work in a fast-paced, target-driven environment.Preferred Qualifications: • Prior experience in B2B IT sales or cloud consulting sales. • Familiarity with CRM tools. • Microsoft Azure Fundamentals certification is a plus.
Job Title: Deskside Support Engineer Experience: Minimum 1 Year Location: Bengaluru Job Summary: We are looking for a proactive and skilled Deskside Support Engineer to join our IT team in Bangalore. The ideal candidate will have at least one year of hands-on experience in managing and supporting IT infrastructure, including Windows and macOS environments, basic network troubleshooting, and end-user support. Key Responsibilities: • Install, configure, and maintain Windows and macOS operating systems. • Troubleshoot hardware issues related to desktops, laptops, printers, and other peripherals. • Install, update, and patch software applications and security tools. • Provide day-to-day support for Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint. • Support system provisioning via Microsoft Intune and Windows Autopilot (basic knowledge required). • Manage user accounts, groups, and permissions using Active Directory. • Assist with system upgrades, data migrations, and routine backups. • Troubleshoot basic network issues (LAN, WAN, Wi-Fi) and VPN connectivity problems. • Perform basic configuration and support of network devices such as routers, switches, and firewalls. • Assist in IP address configuration and network printer setup. • Monitor and maintain network performance at the location. • Respond to IT support tickets, ensuring timely and effective resolution. • Document technical issues, solutions, and IT processes accurately. • Ensure compliance with IT security policies and industry best practices. • Manage IT assets and maintain inventory for your designated location. Preferred Skills: • Strong troubleshooting and problem-solving abilities. • Basic understanding of Firewalls and Layer 2 Switches. • Familiarity with ITSM tools for ticket management. • Ability to work independently and prioritize tasks.
Key Responsibility Areas (KRA) Designation: Service Desk Executive Location: Gurugram Experience: Minimum 2 years 1. Service Desk and IT Support Responsible for logging IT issues through phone, email, chat, and web portal. Log, track, and resolve incidents using Manage Engine and ADX tools. Assign tasks to engineers and ensure timely closure. Ensure HP warranty and AMC support coverage for all IT equipment. 2. Data Management and Reporting Maintain HP warranty call tracker in ADX. Ensure SLA compliance and generate management reports including: Daily Open Call, Summary, and CSAT Reports Printer/Projector Reports AMC Tracker Reports (Monthly) MIS Reports (Weekly/Monthly) Monthly Service Desk Presentations 3. Procurement and Vendor Coordination Obtain hardware quotations, coordinate approvals, and process POs. Track invoice submissions and follow up for timely payments. Coordinate with vendors for supply chain efficiency 4. Vendor and Team Performance Monitoring Monitor the performance of engineers across all locations and submit daily reports. Evaluate AMC partners' service and share improvement feedback. Prepare and share Minutes of Meetings (MOMs) daily to ensure smooth operations.