1945 Freshdesk Jobs - Page 23

As a Level 1 Technical Support Specialist / Product Support Analyst, your role will involve ensuring timely delivery and support to meet client requirements as per product/project specifications. You will be responsible for managing team activities and the readiness of the support ecosystem to ensure a smooth and seamless customer experience. Key Responsibilities: - Triage and categorize support tickets. - Provide answers to standard queries and issues. - Handle basic data exports, log pulls, and user requests. - Escalate unresolved cases to the appropriate internal team. Qualifications Required: - Ticket creation, triaging, and workflow management. - Customer coordination & internal escalat...

Role Overview: As a Technical Support Engineer III at Observe.AI, you will play a crucial role in providing efficient and accurate technical support for Observe.AI's product to ensure customer satisfaction. Your technical expertise and experience will help drive a customer-first mindset with every customer interaction. You will be responsible for improving the deflection rate of engineering-based escalations, collaborating with various teams, analyzing user challenges, providing support for integrations, mentoring L2 Support agents, and continuously improving team processes. Key Responsibilities: - Provide efficient and accurate technical support for Observe.AI's product to ensure customer s...

We’re looking for a strong individual contributor to join our team as a Customer Success Reperesntative — a perfect stepping stone for anyone serious about building a career in Product Management. At our company, you’ll get hands-on experience working closely with customers and product teams, gaining valuable insights into how products are built, improved, and delivered. If you’re motivated, curious, and ready to dive in, this is the role for you! What You’ll Do Be the first point of contact for our customers via chat, email, and phone. Troubleshoot product queries with patience, empathy, and accuracy. Document and escalate technical issues to the product/tech team when needed. Collaborate w...

What You'll Do: Act as the first point of contact for merchants on payment gateway–related queries (onboarding, settlements, refunds, disputes, chargebacks, integrations). Provide timely resolution to merchant issues through email, chat, and calls while maintaining defined SLAs and TAT. Assist merchants with payment integration support (API, SDK, plug-ins, S2S, webhooks). Work with internal teams (Tech, Finance, Risk & Compliance, Product, Operations) to resolve escalations. Guide merchants on KYC, compliance, and regulatory requirements. Generate, analyze, and share transaction and settlement reports with merchants. Identify recurring issues, suggest process improvements, and contribute to ...

Job Title: Head of Customer Support Location: Naraina Vihar, New Delhi – 110028 Employment Type: Full-Time, In-office About RoadCast RoadCast is a leading logistics automation platform that helps businesses scale with our AI-powered mobility management suite. We’re looking for a Head of Customer Support to lead our support team, improve service processes, and ensure our clients get quick, effective solutions. Responsibilities: Lead and mentor the customer support team. Build and improve support processes for faster issue resolution. Handle client escalations and ensure customer satisfaction. Track and improve performance metrics like response time and CSAT. Work with product and operations t...

Job Title: Customer Service L1 Support Engineer Department: Application Support Location: Mumbai (WFO) Experience Required: 2-5 years Employment Type: Full-time Job Summary: We are looking for a proactive and detail-oriented L1 Support Engineer to join our customer service team. You will be the first point of contact for our customers, responsible for handling incoming queries, resolving basic technical issues, and escalating unresolved problems to L2/L3 support. Key Responsibilities: • Act as the first line of contact for customers via phone, email, chat, or ticketing system. • Diagnose and troubleshoot basic technical issues, guiding customers through step-by-step solutions. • Provide time...

About Us HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network ...

🚀 We’re Hiring: Technical Customer support Associate – Smart Metering Domain (m/f) 📍 Location: Surat / Meerut (Onsite) 🗓️ Working Days: Monday – Saturday Shape the future of the utilities market with us! We are looking for a full-time Onsite Technical Customer Support Associate to join our team in Surat or Meerut. Key Responsibilities: Technical Knowledge: Work with smart metering, AMI, Head-End Systems (HES), Meter Data Management Systems (MDMS), and Workforce Management (WFM) in daily support activities. Perform daily data sanity checks for non-communicating & never-communicating meters. Customer Issue Resolution: Act as the first point of contact for customer-reported issues. Escalate unr...

**Job Description** Join the team as a full-time Onsite Customer Support Engineer in Pune/Mumbai (m/f/d) and shape the utilities market of the future with Cuculus. As an Onsite Customer Support Engineer, you will play a crucial role in providing technical support in the Advanced Metering Infrastructure (AMI) domain. Your responsibilities will include understanding smart metering, AMI, Head-End Systems (HES), Meter Data Management Systems (MDMS), and Workforce Management (WFM) for daily support activities. You will also be responsible for serving as the first point of contact for customer-reported issues, adhering to support workflows, logging and tracking customer issues, and resolving issue...

The CoinDCX Journey: Building Tomorrow, Today At CoinDCX, we believe ‘CHANGE STARTS TOGETHER’. You are the driving force that will help us make Web3 accessible to all. In the last six years, we have skyrocketed from being India’s first crypto unicorn to carrying a community of over 125 million with us. To continue maximising the adoption and acceleration of Web3, we are now focused on developing cutting-edge products, addressing accessibility and security challenges, and bridging the gap between people and Web3 technologies. While we go ahead and keep dominating the Web3 world, we would like to HODL you on our team! Join our team of passionate innovators who are breaking barriers and buildin...

We are Bright: Bright is a consumer fintech that helps Americans get out of debt, with the power of data science and machine learning. It is a mobile app that combines all the tools and tech needed to manage and get rid of debt. Bright’s tools include credit score building, automated debt paydown plans, financial planning, budget planning tools, and refinance loans. It works with credit cards, student loans and car loans. Bright has had 6x growth in the last year, with 300,000 users, and more than 100,000 ratings and reviews. Bright is backed by three major venture capital funds (Sequoia, Falcon Edge and Hummingbird) and with top angel investors from the US, UK and India, Bright has raised +...

What You'll Do We are looking for a strategic Senior Manager Quality Operations to lead quality assurance programs across customer-facing operations. You will play a key role in driving Continuous Improvement (CI), integrating AI-led insights, optimizing audit programs, and enhancing operations through data, automation, and collaboration. This role is ideal for someone who uses AI to turn data into direction, transforms complexity into action, and excels at optimizing processes and teams through evidence-based intelligent systems. You will report to the Director of Quality and Data. What Your Responsibilities Will Be 1. Quality Strategy & AI Integration Design and manage quality frameworks a...

Saviynt associate, 5-7 years of experience range for offshore. Its urgent requirement. Customer is looking for Consultant, should have Saviynt experience, around 5 to 7 years experience with design, deploy, implement, and integrate IGA platform with critical applications and infrastructure. Level 4 support specialist to work as part of Saviynt's Product support team to acknowledge, troubleshoot/analyze, communicate timely and resolve tickets within agreed SLA Min 4 year technical IGA experience (preferrably Saviynt) Strong analytical, communications and customer service experience. ITIL/ITSM training/certification is preferred Saviynt L100 & L200 trainings completed preferred Experience work...

Roles and Responsibilities: Strong communication skills to engage deeply and drive the required narrative with internal stakeholders and lead enterprise merchant calls and meetings. Tech acumen with a product automation mindset to drive continuous automation and reduce incidents across the platform. Focus on impact creation at scale, making it imperative for a leader to drive results. Ability to attract and hire top-notch tech support talent for the organization. Establish and implement training processes and strategies for all technical personnel. Analyze, plan, and develop requirements and standards in reference to ticket management, Csat, Net Promoter Score, and improvement projects. Mana...

One Impression is one of the World’s largest influencer marketing platforms helping over 300+ global brands ranging from enterprises such as Unilever, Nestle, Amazon to startups such as Meesho, Nykaa, CoinSwitch. We are active in over 12 countries including India, US, Australia, the Middle East, etc, and have a network of over 6.5 Mil + influencers across Instagram & YouTube. Our creator network is one of the largest ranging from top celebrities to nano creators in over 10+ languages. We are quickly capturing wallet shares of giants such as Facebook & Google as influencers continue to become a mainstream channel for brands to drive growth and engagement amongst their target audiences. The ul...

Designation- Customer / Student Support Associate BU- Working Professional Location- Mumbai (Andheri-Marol) Salary- 4.5 LPA Shift Details- Mon - Fri (Work From Office) & Sat (Work From Home) About the Role We are looking for a proactive and learner-centric L1 Student Support Associate to join our Student Success team. In this role, you will handle queries from learners via our ticketing system (Freshdesk) and live chat, ensuring timely resolution, consistent communication, and a high level of satisfaction throughout the learner journey. Key Responsibilities ● Handle incoming learner queries via Freshdesk (tickets) and live chat platforms ● Ensure timely resolution of issues while meeting SLA...

Kra Customer Experience Associate - For Unilever Project Handling Inbound Support tickets and solving the queries to the User’s satisfaction Handling Inbound Support Chats and solving the queries to the User’s satisfaction Reporting bugs/issues flagged by the Users to the Product team Following defined SLAs for Customer Support Kpi Avg. First Response time on support tickets Avg resolution time Rating provided by the Users High Customer Satisfaction Score High NPS Score Key Skill Required Good Communication skills Video creation skills, good to have. Knowledge of Excel, Support tools like Freshdesk etc good to have Why GoComet? GoComet is a dynamic SaaS start-up that provides AI-powered tran...

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate ...

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate ...

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate ...

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate ...

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate ...

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate ...

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate ...

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate ...