1319 Freshdesk Jobs - Page 23

Job Title: CRM Coordinator – Furniture Service Department Reports To: Service Manager Location: Gurgaon Department: After-Sales / Customer Service Job Summary: We are seeking a proactive and organized CRM Coordinator to support the Furniture Service Department . This role involves coordinating with the service team, tracking service requests, and ensuring a seamless customer experience through effective use of CRM tools. The ideal candidate will work closely with the Service Manager to ensure all service-related activities are executed efficiently, professionally, and in a timely manner. Key Responsibilities: Manage and update customer service cases and records in the CRM system. Coordinate ...

About MIA – My Intelligent Assistant MIA is a next-generation Conversational AI Platform offering no-code deployment of chatbots, voice bots, and digital AI agents for enterprises and governments. MIA automates first-line support, sales enablement, appointment booking, data integration, and more — all via smart, voice-enabled experiences. We are expanding our support team and looking for a Service Support Engineer who can ensure top-notch service delivery and client satisfaction across different geographies. Key Responsibilities Act as the first point of contact for client inquiries, incidents, and support requests Handle live customer queries via email, phone, and ticketing systems with a “...

Key Responsibilities Manage end-to-end billing and accounts receivable operations Ensure timely and accurate collections from B2B/enterprise clients Handle customer invoicing, payment follow-ups , and account reconciliations Communicate with internal stakeholders and clients to resolve disputes and billing issues Prepare and maintain AR aging reports , dashboards, and collection summaries Coordinate with global teams to align receivables processes and timelines Ensure all entries and reconciliations are updated in the accounting system Support internal audits by providing relevant AR documentation Mandatory Requirements Minimum 6 years of experience in billing and receivables Strong collecti...

Company Overview: Branding Pioneers is a leading digital marketing agency based in Gurgaon, specializing in healthcare marketing. We are seeking a skilled SEO Specialist to join our dynamic team and help elevate our clients' online presence. Position: Query Manager Job Location: Gurgaon, About Branding Pioneers: Branding Pioneers is a premier digital marketing agency specializing in healthcare marketing. Our comprehensive services include SEO, social media marketing, content marketing, and influencer collaborations, all aimed at enhancing our clients' online presence and engagement. brandingpioneers.com Role Overview The Query Manager is responsible for overseeing the end-to-end management o...

Company Profile: Frontlyne is an Enterprise SAAS Solution built for the Retail Industry. It is a one-stop solution for digitising Learning, Training, Operations,, and Sales Incentives for retail frontline employees. The founders of Frontlyne are passionate about learning and technology. They have been teachers in the past and have an educational background in EdTech and Psychology from Tier 1 Universities. What we’re looking for: We are looking for a proactive and detail-oriented Customer Support Executive to join our growing team. The ideal candidate should have strong problem-solving skills, excellent communication abilities, and a customer-first attitude. You will play a key role in ensur...

DailyObjects is a design-led lifestyle and tech accessories brand for people who live intentionally. From phone cases to bags, desk mats to watchbands, we create products that elevate everyday moments - with utility, aesthetics, and innovation built into every detail. As we scale our omnichannel presence across online, offline, and partner retail, we're looking for a Head of Customer Experience to help us deliver thoughtful, consistent, and brand-aligned service at every touchpoint. About The Role This is a pivotal leadership role focused on strategy, execution, systems, and service operations. You'll be responsible for building and running our customer experience engine across eCommerce, re...

Job Title: Customer success engineer Location: Bangalore (On-site/Hybrid; full-time) About Locus: At Locus, we are redefining logistics decision-making with deep-tech solutions that drive efficiency, consistency, and transparency across industries like retail and FMCG/CPG. Founded in 2015 by Nishith Rastogi and Geet Garg, Locus has evolved from a women’s safety geo-tracking app into a globally recognized logistics optimization platform. Our technology has empowered enterprises such as Unilever and Nestlé to execute over a billion deliveries across 30+ countries. Guided by our commitment to innovation and sustainable growth, we transform complex supply chains into strategic growth enablers. J...

NTT DATA is looking for a Junior Production Support professional to join their team in Noida, Uttar Pradesh, India. The ideal candidate should have 3-5 years of experience in Production Support and possess expertise in Windows Server/Linux, MSSQL, Oracle DB, Tomcat, ActiveMQ, JBoss, and any deployment tool knowledge. It is essential to have hands-on experience with ticketing tools like Jira or Freshdesk. Responsibilities include performing production support activities, analyzing and resolving issues within specified SLAs, working on Windows and Linux application support, deployment installations, debugging, and troubleshooting. The candidate should be willing to work shifts, be on call, or ...

🔹Company Name- EW Shopping. 🔹Job Title: Tele-caller. 🔹Industry: E-Commerce 🔹Location: Sector- 16,Noida 🔹Salary: ₹ 15k - ₹ 25kper month 📌About the Company: We are a leading player in the E-commerce industry, providing top-notch services to millions of customers globally. We are looking to expand our dynamic team with an experienced HR Recruiter who is passionate about sourcing, hiring, and helping our organization grow. 📌Job Description: As a Telecaller, you will be responsible for making outbound calls to prospective customers, handling inquiries, providing information about products/services, and achieving sales or lead generation targets. 📌Key Responsibilities: 🔹Make outbound calls to pote...

About Us Livspace is Asia’s largest and fastest-growing home interiors and renovation platform. Leveraging its proprietary technology, the company delivers end-to-end home interior and renovation solutions, encompassing modular solutions, furniture, false ceilings, soft furnishings, décor, civil works, and more. The company serves homeowners across diverse market segments in India and Singapore. Since the company was founded in 2015, Livspace has revolutionized a highly fragmented industry by setting new benchmarks in quality, innovation, and execution. To date, the company has successfully transformed the homes of over 100,000 satisfied customers through its presence in 80+ cities and 110+ ...

This position is posted by Jobgether on behalf of Sprinto. We are currently looking for a Manager - Customer Support in India . This role offers the opportunity to lead and shape a high-performing customer support function in a dynamic, fast-scaling SaaS environment. As a key leader, you'll drive customer satisfaction, implement smart support systems, and foster a culture of ownership and accountability across a remote-first global team. If you're energized by building from scratch, optimizing processes through data and automation, and transforming customer support into a strategic advantage, this position is for you. You'll collaborate cross-functionally to drive efficiency and deliver cons...

Job Title: Office 365 Administrator & IT Manager / Senior Engineer (Based on Experience) Location: Chennai Job Responsibilities: Lead and manage Microsoft 365 environment: Exchange Online, SharePoint Online, Teams, OneDrive, Microsoft Entra ID (Azure AD) Troubleshoot mail flow, user issues, groups, and retention policies Implement and manage Conditional Access, MFA, and Defender security settings Create and maintain automation scripts and reports using PowerShell Design and manage Power Automate workflows for business operations Ensure DLP, sensitivity labels, audit logs, and compliance measures are enforced Monitor and optimize Microsoft Secure Score and threat protection Support IP network...

PixDynamics is looking for a proactive and detail-oriented Application Support Engineer to provide exceptional functional and technical support for our applications. The ideal candidate should be skilled in communication, problem-solving, and basic scripting, and be able to handle real-time issues across UAT and Production environments. Core Responsibilities: Provide timely technical support and functional assistance to clients via email , WhatsApp , and support portals . Deliver clear and professional communication to users while tracking and updating ticket status. Perform initial diagnosis , document issues thoroughly, and escalate to L2/L3 teams with complete context. Reproduce and troub...

Profile Summary: Motivated and detail-oriented IT Executive with hands-on experience in managing IT infrastructure within the real estate sector . Skilled in server maintenance , network troubleshooting , and technical support to ensure smooth day-to-day operations. Adept at handling both hardware and software issues and providing user support across multiple real estate offices. Proven ability to assist in deploying and maintaining property management systems (PMS) and CRM platforms. Committed to continuous learning and contributing to technology-driven growth in dynamic environments. Key Skills: Server installation, configuration & maintenance (Windows/Linux) Network support and troublesho...

At myoperator , we're revolutionizing how businesses connect with their customers through our innovative B2B SaaS solutions. We are on the lookout for a highly motivated, tech-savvy, and customer-obsessed Customer Support Executive - Tech to join our growing team. If you are passionate about solving technical challenges, building strong customer relationships, and thrive in a dynamic, fast-paced B2B SaaS environment, we want to hear from you! What You'll Do: As a Customer Support Executive - Tech, you will be the primary point of contact for our valued B2B clients, ensuring their success and satisfaction with myoperator's products. Your responsibilities will include: Become a Product Expert:...

PixDynamics is looking for a proactive and detail-oriented Application Support Engineer to provide exceptional functional and technical support for our applications. The ideal candidate should be skilled in communication, problem-solving, and basic scripting, and be able to handle real-time issues across UAT and Production environments. Core Responsibilities: Provide timely technical support and functional assistance to clients via email , WhatsApp , and support portals . Deliver clear and professional communication to users while tracking and updating ticket status. Perform initial diagnosis , document issues thoroughly, and escalate to L2/L3 teams with complete context. Reproduce and troub...

Job description Customer Care Representative – GamePoint Gamepoint is an award-winning sports company operating a chain of world class multi-sport centres with sports such as Badminton, Squash, Table Tennis, Basketball, Football, Swimming and Pickleball. Gamepoint offers services such as coaching programs, membership, book n play and conduction of sports events to individuals and institutional customers. Successful serial entrepreneurs including IIM alumnus have setup Gamepoint with the vision to be the most trusted and preferred sports destination in India. More details are available at www.gamepointindia.com At Gamepoint, we believe that sports has the power to transform individuals and co...

Position: Technical Product Operations Specialist Type: Full-Time Location: Remote Kodejams Technologies is seeking a highly skilled Technical Product Operations Specialist to support our growing SaaS platform. This role sits at the intersection of product support, client success, and product operations. You will work closely with product, engineering, and client teams to ensure users understand and gain maximum value from our platform while contributing to product improvement and operational excellence. This is an ideal opportunity for someone who understands the technical depth of SaaS products, can communicate effectively with both technical and non-technical stakeholders, and has a passi...

About the Company As a part of the Cx team we are looking for a fun and committed individual who understands nuances of interacting with customers and handle customer calls. Someone who understands the gravity of the role and says yes to all the following questions - Do you want to solve a problem? Love talking for hours on end? Prefer a phone that rings over a phone that sits? Patience is your middle name? If you just yelped out a booming yes, you must be the one! About the Role Answering calls, mails and chats to guide customers about Livspace design services and products for end to end home design projects as per the SLA and TAT. Assisting customers while they shop online; guiding them on...

As a Customer Success Associate , you will ensure a smooth, empowering experience for our users—primarily seafarers—from onboarding to continued engagement. You’ll be the go-to person for user support, issue resolution, and community-building initiatives. Key Responsibilities Manage end-to-end onboarding for new seafarers, from registration to activation. Ensure SLA adherence and timely execution of onboarding tasks. Provide multichannel support (email/chat/phone) for issue resolution and user queries. Track and coordinate global card shipments. Monitor engagement metrics to identify improvements and retention opportunities. Conduct outreach and act as a brand ambassador to drive user acquis...

🧰 Job Title: Technical Support Associate (TSA) Location: Coimbatore, Tamil Nadu (On-site) Department: Customer Success / Technical Support Experience Level: 1–3 years (Freshers with strong fundamentals may also apply) Reporting To: Technical Support Lead / Director – Support & Solutions 🏢 About Panaro Tech Private Limited Panaro Tech is on a mission to democratize enterprise-grade storage. We deliver affordable, reliable , and easy-to-manage storage infrastructure solutions tailored for high-demand business environments. Our flagship solution, Awanstor , simplifies storage deployments by integrating storage, server, and application stacks , enabling our customers to save up to 90% of traditi...

About The Role As a Support Engineer, we are looking for a technically sound and customer-centric professional to drive the resolution of product-related issues, enhance customer satisfaction, and ensure seamless post-sales support. You will play a pivotal role in providing timely, efficient, and scalable solutions to our customers using DoubleTick. This role requires a combination of technical troubleshooting, clear communication, and a passion for solving complex problems. You will work closely with the product, engineering, and customer success teams to improve user experience and reduce friction in adoption and usage. Your contribution will directly impact customer retention and product ...

Job Location: Hyderabad Job Type: Full-time Experience Required: 0 to 2 Years Immediate Joiner only Job Description We are looking for an enthusiastic and technically inclined L1 Support Executive to join our Customer Success team. You will be the first point of contact for customer queries related to our Voice, eSIM, and CPaaS platforms. Your role will involve troubleshooting basic issues, assisting customers with onboarding, and escalating complex problems to the appropriate technical teams. Assist customers with mobile app setup, call quality troubleshooting, and general usage. Support eSIM activation, QR code onboarding, and device compatibility checks. Provide basic guidance on CPaaS AP...

Job Title: Operations Associate Department Name: Operations Experience required: 1-3 Years Minimum Qualification: Graduate Location: Gurgaon Job Summary: The Operations Associate, Customer Service will be a key player in ensuring our customers receive outstanding support while contributing to the efficiency and effectiveness of our internal operations. This role involves direct interaction with customers to resolve inquiries, troubleshoot issues, and provide information, alongside supporting various operational tasks that enhance the overall customer experience and business flow. The ideal candidate will possess a strong blend of customer service acumen, problem-solving skills, and an eye fo...

Location: Gurugram, India Salary: ₹25,000-₹30,000 PM Experience: 1-3 years We're looking for a high-energy, empathetic, and detail-oriented Customer Service Representative to be the voice of our brand across all customer touchpoints. If you're someone who loves talking to people, understands the power of a great customer experience, and can juggle multiple conversations across platforms — this role is for you! Key Responsibilities: Customer Communication: a) Respond promptly and professionally to customer queries across all channels — phone, email, chat, WhatsApp, and social media DMs. b)Make outgoing calls to assist with orders, clarify queries, upsell products, or gather feedback. Social M...