Shape the utilities market of the future with us! Job Summary: We are looking for a highly skilled Solution Architect with deep domain knowledge in Advanced Metering Infrastructure (AMI) and Smart Metering to lead the design, integration, and delivery of smart grid solutions. The ideal candidate will have hands-on experience in DLMS/COSEM , IS metering standards , communication protocols , and a strong grasp of system integration technologies such as APIs , FTP , and Apache Kafka . Experience in integrating MDM systems with platforms like billing systems , NFMS , MDAS , and CMRI is essential. What is the role about? Key Responsibilities: Architect and implement scalable AMI/Smart Metering solutions , ensuring seamless integration between meters, HES, MDMS, and enterprise systems. Lead integration of MDM platforms with: Utility billing/CRM systems National Feeder Monitoring System (NFMS) for feeder-level analytics MDAS (Meter Data Acquisition Systems) and CMRI tools SCADA and GIS platforms for end-to-end visibility Ensure compliance with DLMS/COSEM protocols , OBIS codes , and Indian Standards (IS 15959, IS 16444, IS 13779) . Design and manage communication infrastructure leveraging RF Mesh, GPRS/3G/4G, NB-IoT , and MQTT protocols. Develop robust integration strategies using: REST/SOAP APIs for real-time and on-demand services FTP/SFTP-based batch integrations Apache Kafka for event-driven data streaming and high-throughput messaging Collaborate with internal teams and vendors to ensure secure, reliable, and high-performance data exchanges. Define technical architectures, data flow diagrams, interface contracts, and system documentation. Drive system interoperability, performance tuning, cybersecurity, and compliance across the solution lifecycle. Preferred skills and qualifications Experience in large-scale AMI rollouts under RDSS/IPDS initiatives. Exposure to cloud-native architectures , edge computing , and real-time analytics . Familiarity with DevOps practices , CI/CD for utility IT/OT integration. You fit in with us, if… Bachelor’s or master’s degree in electrical engineering , Computer Science, or related field. Minimum of 3 years of experience in AMI/Smart Metering/Smart Grid projects. Strong knowledge of DLMS/COSEM , OBIS coding , and IS metering standards. Hands-on experience with HES and MDMS platforms and integration with: Billing/CRM systems NFMS, MDAS, CMRI GIS, SCADA, and energy management systems Practical expertise in communication technologies: RF Mesh, GPRS/3G/4G, NB-IoT MQTT, TCP/IP, FTP/SFTP Proficient in API integration (REST/SOAP), FTP-based workflows , and Apache Kafka for real-time streaming. Understanding of cybersecurity principles , secure data handling, and system reliability. Strong communication and stakeholder management skills. About us Cuculus is the key to providing utilities to all, while protecting the world’s precious resources. Jointly with our international partner network, we provide cutting-edge software and technology solutions to address utility challenges now and in the future. Cuculus will never tire of creating innovative technology and services that enable utilities and organisations to successfully transition to a new era of providing and managing electricity, water, and gas. The work we do is important for individuals, cities, and entire nations. Our work is serious, but we have fun with it, too.
Shape the utilities market of the future with us! Shape the utilities market of the future with us. Join our team as a full time Onsite Customer Support Engineer in Pune (m/f/d). This job is open to male/female/diverse. What is the role about? Key Responsibilities: Technical Knowledge: understanding of smart metering , AMI , Head-End Systems (HES) , Meter Data Management Systems (MDMS), Work force management (WFM) in daily support activities and daily data sanity for Non comm & never comm meters. Customer Issue Resolution: Serve as the first point of contact for customer-reported issues. Respond promptly and follow the defined escalation matrix to route unresolved issues to L2 support when necessary. Support Workflow Adherence: Work within established support workflows and processes, ensuring compliance with defined priorities and SLA timelines for efficient resolution. Ticketing Systems: Log, update, and track customer issues using tools such as Jira, Zoho Desk , or Freshdesk . Prior experience with these tools is an added advantage. Off-Hours Support: Be available for customer support outside of regular business hours as needed, coordinating with the support team to ensure timely issue resolution. Documentation & Reporting: Use MS Office tools (Excel, Word, Outlook) effectively for communication, report generation, and documentation. Communication: Demonstrate excellent written and verbal communication skills in English to interact effectively with customers and internal teams. On-Site Issue Resolution: Utilize the knowledge base to identify, diagnose, and resolve issues on-site, ensuring continuity of utility services with minimal disruption. Your Role at a Glance We are seeking a reliable and customer-focused L1 Support Engineer to provide first-level technical support in the Advanced Metering Infrastructure (AMI) domain. This role involves direct interaction with customers, on-site issue resolution, and coordination with higher-level support teams to ensure minimal disruption to utility services. Required skills and qualifications Required Skills: Basic knowledge of AMI systems and components (e.g., smart meters, communication networks, HES, MDMS). Strong problem-solving skills with a proactive approach to issue resolution. Familiarity with customer support tools and issue tracking systems. Ability to work independently and collaboratively with cross-functional teams. Willingness to travel or work on-site as per business needs. You fit in with us, if… You have a Graduate degree in Electronics, Electrical Computer Science & Engineering from a reputed institute. Excellent knowledge of Microsoft Office Applications and working knowledge of at least one Computer Operating System. Ability to work in a team, keen eye for identification of errors and problem-solving in complex environments. Good presentation and report writing skills. You are willing to support global customers in their local time. What’s in for you? Being part of an internationally acting and constantly growing technology company. Flat hierarchies and the chance to really make a difference and see your ideas grow into real projects. Rewarding international environment where employees can thrive both personally and professionally. Competitive salary and benefits package that recognizes your skills and contributions. About us Cuculus is the key to providing utilities to all, while protecting the world’s precious resources. Jointly with our international partner network, we provide cutting-edge software and technology solutions to address utility challenges now and in the future. Cuculus will never tire of creating innovative technology and services that enable utilities and organisations to successfully transition to a new era of providing and managing electricity, water, and gas. The work we do is important for individuals, cities, and entire nations. Our work is serious, but we have fun with it, too.
Shape the utilities market of the future with Cuculus! As a Meter Integration & DLMS Subject Matter Expert (SME) at Cuculus, you will play a crucial role in designing, implementing, and maintaining metering solutions to ensure seamless integration and compliance with DLMS standards. Your expertise will be instrumental in facilitating accurate data exchange and measurement across utility sectors, thereby enhancing the success of smart metering systems. As a full-time employee based in Bengaluru, India, you will validate metering systems for accuracy, reliability, and compliance with industry standards. Your responsibilities will also include creating and executing test plans, collaborating with cross-functional teams, analyzing test results, and automating testing processes using programming skills. Additionally, you will provide technical consultation and support on meter integration and DLMS standards, offer training and documentation, and follow support workflows and SLAs for issue resolution. The ideal candidate for this role holds a Bachelor's degree in electrical engineering, Computer Engineering, or a related field, with 2-5 years of experience in validation, testing, or quality assurance, preferably in the metering industry. Proficiency in programming languages such as C++, Java, and Python, along with a strong understanding of metering principles and DLMS/COSEM standards, is essential. Familiarity with smart metering systems, AMI, HES, and MDMS is an added advantage. Joining Cuculus means being part of an internationally growing technology company with flat hierarchies, rewarding international environment, competitive salary, and benefits package. Cuculus, in partnership with its international network, is dedicated to providing cutting-edge software and technology solutions to address utility challenges and enable the successful transition to a new era of managing electricity, water, and gas. If you are passionate about shaping the future of utilities and thrive in a dynamic, innovative environment, we invite you to join our team at Cuculus.,
Shape the utilities market of the future with us! Shape the utilities market of the future with us. Join our team as a full time Onsite Teachnical Customer Support Associate in Surat/Meerut (m/f/d). This job is open to male/female/diverse. What is the role about? Key Responsibilities: Technical Knowledge: understanding of smart metering , AMI , Head-End Systems (HES) , Meter Data Management Systems (MDMS), Work force management (WFM) in daily support activities and daily data sanity for Non comm & never comm meters. Customer Issue Resolution: Serve as the first point of contact for customer-reported issues. Respond promptly and follow the defined escalation matrix to route unresolved issues to L2 support when necessary. Support Workflow Adherence: Work within established support workflows and processes, ensuring compliance with defined priorities and SLA timelines for efficient resolution. Ticketing Systems: Log, update, and track customer issues using tools such as Jira, Zoho Desk , or Freshdesk . Prior experience with these tools is an added advantage. Off-Hours Support: Be available for customer support outside of regular business hours as needed, coordinating with the support team to ensure timely issue resolution. Documentation & Reporting: Use MS Office tools (Excel, Word, Outlook) effectively for communication, report generation, and documentation. Communication: Demonstrate excellent written and verbal communication skills in English to interact effectively with customers and internal teams. On-Site Issue Resolution: Utilize the knowledge base to identify, diagnose, and resolve issues on-site, ensuring continuity of utility services with minimal disruption. Your Role at a Glance We are seeking a reliable and customer-focused L1 Support Engineer to provide first-level technical support in the Advanced Metering Infrastructure (AMI) domain. This role involves direct interaction with customers, on-site issue resolution, and coordination with higher-level support teams to ensure minimal disruption to utility services. Required skills and qualifications Required Skills: Basic knowledge of AMI systems and components (e.g., smart meters, communication networks, HES, MDMS). Strong problem-solving skills with a proactive approach to issue resolution. Familiarity with customer support tools and issue tracking systems. Ability to work independently and collaboratively with cross-functional teams. Willingness to travel or work on-site as per business needs. You fit in with us, if… You fit in with us, if… You have a Graduate degree in Electronics, Electrical Computer Science & Engineering from a reputed institute. Excellent knowledge of Microsoft Office Applications and working knowledge of at least one Computer Operating System. Ability to work in a team, keen eye for identification of errors and problem-solving in complex environments. Good presentation and report writing skills. You are willing to support global customers in their local time. What’s in for you? Being part of an internationally acting and constantly growing technology company. Flat hierarchies and the chance to really make a difference and see your ideas grow into real projects. Rewarding international environment where employees can thrive both personally and professionally. Competitive salary and benefits package that recognizes your skills and contributions. About us Cuculus is the key to providing utilities to all, while protecting the world’s precious resources. Jointly with our international partner network, we provide cutting-edge software and technology solutions to address utility challenges now and in the future. Cuculus will never tire of creating innovative technology and services that enable utilities and organisations to successfully transition to a new era of providing and managing electricity, water, and gas. The work we do is important for individuals, cities, and entire nations. Our work is serious, but we have fun with it, too.
**Job Description** Join the team as a full-time Onsite Customer Support Engineer in Pune/Mumbai (m/f/d) and shape the utilities market of the future with Cuculus. As an Onsite Customer Support Engineer, you will play a crucial role in providing technical support in the Advanced Metering Infrastructure (AMI) domain. Your responsibilities will include understanding smart metering, AMI, Head-End Systems (HES), Meter Data Management Systems (MDMS), and Workforce Management (WFM) for daily support activities. You will also be responsible for serving as the first point of contact for customer-reported issues, adhering to support workflows, logging and tracking customer issues, and resolving issues on-site to ensure continuity of utility services with minimal disruption. **Key Responsibilities:** - Technical Knowledge: Understand smart metering, AMI, HES, MDMS, and WFM for daily support activities. - Customer Issue Resolution: Respond promptly to customer-reported issues and escalate unresolved issues. - Support Workflow Adherence: Work within established support workflows and processes for efficient resolution. - Ticketing Systems: Log, update, and track customer issues using tools like Jira, Zoho Desk, or Freshdesk. - Off-Hours Support: Be available for customer support outside of regular business hours as needed. - Documentation & Reporting: Use MS Office tools effectively for communication and report generation. - Communication: Demonstrate excellent written and verbal communication skills in English. - On-Site Issue Resolution: Identify, diagnose, and resolve issues on-site for minimal disruption. **Required Skills:** - Basic knowledge of AMI systems and components. - Strong problem-solving skills with a proactive approach. - Familiarity with customer support tools and issue tracking systems. - Ability to work independently and collaboratively. - Willingness to travel or work on-site. **Qualification Required:** - Graduate degree in Electronics, Electrical Computer Science & Engineering. - Excellent knowledge of Microsoft Office Applications and at least one Computer Operating System. - Ability to work in a team, keen eye for error identification, and problem-solving. - Good presentation and report writing skills. **About Cuculus:** Cuculus, along with its international partner network, provides cutting-edge software and technology solutions for utilities. The company is dedicated to creating innovative technology and services that enable utilities and organizations to transition successfully into the future of managing electricity, water, and gas. Cuculus offers a rewarding international environment with flat hierarchies, competitive salary, and benefits package. Join Cuculus to be part of shaping the utilities market of the future and making a difference in the world of utility services.,
As a Software Developer at Cuculus, Bengaluru, you will contribute to shaping the utilities market of the future by working on the maintenance and development of the ZONOS platform. Your role will involve developing new features using Kotlin, Spring Boot, and RDBMS, ensuring high performance on customer systems. You will also be responsible for building scalable applications based on technologies like REST, gRPC, and Apache Kafka. Collaboration with other teams, project management, and customer support will be essential, along with active participation in the agile development process. **Key Responsibilities:** - Maintain and develop the ZONOS platform - Develop new features using Kotlin, Spring Boot, and RDBMS - Build scalable applications based on REST, gRPC, and Apache Kafka - Evaluate new technologies and tools - Collaborate with other teams and stakeholders - Participate actively in the agile development process **Qualifications Required:** - Advanced knowledge of HTML5, CSS3, and JavaScript - Proficiency in English language - Experience in developing on Linux - Basic knowledge of Version Control System, preferably Git - Familiarity with technologies such as Kotlin, SpringBoot, Apache Kafka, Protobuf, gRPC, Oracle, PostgreSQL, Liquibase, Docker, and Kubernetes - Experience with TypeScript, Swagger/OpenAPI, Angular, Jest, and Bootstrap would be a plus Joining Cuculus offers you the opportunity to work with exciting technologies, contribute meaningfully, and be part of an international team with high expertise. You can expect a competitive salary and benefits package, along with a rewarding environment that fosters personal and professional growth. Cuculus, in partnership with an international network, provides innovative software solutions for utility challenges, aiming to transition utilities and organizations into a new era of managing resources effectively. The work done at Cuculus is crucial for individuals, cities, and nations, and the company values a balance of seriousness and enjoyment in their approach to innovation.,
Shape the utilities market of the future with us! The Senior Customer Support Lead is responsible for the direct recording of faults or error patterns reported by the customer via the existing ticket system, by telephone or by e-mail. He independently addresses faults that he can rectify himself, documents the rectification of the fault and forwards the respective applicable paths of correction to the development departments, the deploy management and/or release management department. He describes faults precisely in the ticket system, documents and specifies them with all the data required for this purpose and forwards them to the relevant specialist department. Based on the replication of the error patterns together with the team lead ITS, the release management, test management and deploy management as well as the development, the Senior Customer Support Manager continuously derives approaches for the further development of the existing software solutions. To this end, the Senior Customer Support Manager designs solution proposals together with the customers and defines the framework conditions, which he then passes on to the departments concerned. He works actively with the development department and supports the creation of solutions and cost estimates. Within the framework of existing service level agreements with customers, the Senior Customer Support Manager is responsible for system monitoring and provides on-call services. Furthermore, he/she is responsible for the coordination of resources, task monitoring and the training and induction of new employees in the subdivision assigned to him/her. Task description What is the role about? Roles and Responsibilities : Error analysis in process flows within the involved IT system landscape of customers creating evaluations of data from databases, processing and aggregating evaluations customer communication in person on site, by telephone, e-mail and ticket systems receiving and describing solutions to feature and change requests together with customers and processing them for the respective development departments bug handling and evaluation, assignment to responsible teams, status control documentation of bug fixing analysis of system landscapes, requirements analyses/descriptions and definition of rules and standards prior to installations to be carried out at the customer's premises contribution to release management, deployment and test management, support in installation preparations and implementations creating and OS-testing installation manuals carrying out remote installations/updates and installations/updates on site preparation and implementation of administration training (within the scope of 2nd level support by our customers) system monitoring and on-call services adherence to the time schedules set by the Team Lead and report to the Team Lead representation of the company towards customers coordination of resources in own subdivision monitoring the timely achievement of the tasks assigned to the subdivision supporting the employees in the subdivision with assigned tasks training and induction of new colleagues in the ITS area selection, procurement, installation and documentation of IT systems Required skills and qualifications Linux-based system administration Network level configuration for cloud-deployed distributed application environment, containerized and orchestrated using Kubernetes and VMware setup. HA setup, cluster setup and DC-DR setup Knowledge of Ansible, Shell scripting, Prometheus, Grafana , Kafka. Experience of Git. Knowledge of PostgreSQL, Oracle RDBMS About us Cuculus is the key to providing utilities to all, while protecting the world’s precious resources. Jointly with our international partner network, we provide cutting-edge software and technology solutions to address utility challenges now and in the future. Cuculus will never tire of creating innovative technology and services that enable utilities and organisations to successfully transition to a new era of providing and managing electricity, water, and gas. The work we do is important for individuals, cities, and entire nations. Our work is serious, but we have fun with it, too.
Shape the utilities market of the future with us! Joining Cuculus as a Meter Integration & DLMS Subject Matter Expert (SME) means becoming part of a team committed to innovation, customer satisfaction, and continuous learning. In this role, you will design, implement, and maintain metering solutions, ensuring seamless integration and full compliance with DLMS standards. Your expertise will support accurate data exchange and measurement across utility sectors, driving the success of our smart metering systems through reliable and efficient integration. Working Hours: Full-time (40 hours/week) Location : Bengaluru, India Experience : 2 - 5 Years Start Date: As soon as possible What is the role about? Key Responsibilities: Validate metering systems for accuracy, reliability, and compliance with industry standards. Create and execute test plans and scripts focusing on functionality, performance, and interoperability. Collaborate with cross-functional teams to resolve issues during validation. Analyze test results and generate detailed reports with improvement recommendations. Automate testing processes and develop validation tools using programming skills. Maintain test environments (hardware/software). Stay updated on metering standards, trends, and best practices. Participate in design reviews, risk assessments, and QA activities. Technical Consultation & Support: Provide technical guidance on meter integration and DLMS standards. Support stakeholders, vendors, and utilities with interoperability and compatibility issues. Deliver training and documentation on metering processes and standards. Follow support workflows and SLAs for efficient issue resolution. Offer on-call support outside business hours as needed. Use MS Office tools for communication and reporting. Communicate effectively in English, both written and spoken. Learn from internal knowledge bases and resolve on-site issues to minimize service disruption. Preferred Knowledge: Familiarity with smart metering, AMI, HES, and MDMS systems is an added advantage. You fit in with us, if… Bachelor’s degree in electrical engineering, Computer Engineering, or related field. Master's degree preferred. Experience in validation, testing, or quality assurance, preferably in the metering industry. Strong understanding of metering principles, including DLMS/COSEM standards. Proficiency in programming languages such as C++, Java, and Python. Added advantage. Basic knowledge of Linux operating systems and command-line interfaces. Excellent analytical and problem-solving skills, with a keen attention to detail. Effective communication and collaboration abilities, with the capacity to work well in cross-functional teams. Ability to multitask and prioritize tasks in a fast-paced environment. Experience with test automation frameworks and tools is a plus. Familiarity with regulatory requirements and certification processes related to metering systems would be beneficial. Ability to work in a team. A keen eye for identification of errors and problem-solving in complex environments. Good presentation and report writing skills. (preferred) Willingness to work on customer hours, beyond office hours. (Must have What’s in for you? Being part of an internationally acting and constantly growing technology company. Flat hierarchies and the chance to really make a difference and see your ideas grow into real projects. Rewarding international environment where employees can thrive both personally and professionally. Competitive salary and benefits package that recognizes your skills and contributions. About us Cuculus is the key to providing utilities to all, while protecting the world’s precious resources. Jointly with our international partner network, we provide cutting-edge software and technology solutions to address utility challenges now and in the future. Cuculus will never tire of creating innovative technology and services that enable utilities and organisations to successfully transition to a new era of providing and managing electricity, water, and gas. The work we do is important for individuals, cities, and entire nations. Our work is serious, but we have fun with it, too.