Posted:15 hours ago|
Platform:
Remote
Part Time
The Senior Customer Support Lead is responsible for the direct recording of faults or error patterns reported by the customer via the existing ticket system, by telephone or by e-mail. He independently addresses faults that he can rectify himself, documents the rectification of the fault and forwards the respective applicable paths of correction to the development departments, the deploy management and/or release management department. He describes faults precisely in the ticket system, documents and specifies them with all the data required for this purpose and forwards them to the relevant specialist department. Based on the replication of the error patterns together with the team lead ITS, the release management, test management and deploy management as well as the development, the Senior Customer Support Manager continuously derives approaches for the further development of the existing software solutions. To this end, the Senior Customer Support Manager designs solution proposals together with the customers and defines the framework conditions, which he then passes on to the departments concerned. He works actively with the development department and supports the creation of solutions and cost estimates. Within the framework of existing service level agreements with customers, the Senior Customer Support Manager is responsible for system monitoring and provides on-call services. Furthermore, he/she is responsible for the coordination of resources, task monitoring and the training and induction of new employees in the subdivision assigned to him/her.
Task description
Roles and Responsibilities :
Cuculus is the key to providing utilities to all, while protecting the world’s precious resources. Jointly with our international partner network, we provide cutting-edge software and technology solutions to address utility challenges now and in the future. Cuculus will never tire of creating innovative technology and services that enable utilities and organisations to successfully transition to a new era of providing and managing electricity, water, and gas. The work we do is important for individuals, cities, and entire nations. Our work is serious, but we have fun with it, too.
Cuculus GmbH
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
8.0 - 10.0 Lacs P.A.
bengaluru
Experience: Not specified
1.74831 - 1.98 Lacs P.A.
6.0 - 7.8 Lacs P.A.
mumbai metropolitan region
5.0 - 7.0 Lacs P.A.
bengaluru, karnataka, india
Experience: Not specified
Salary: Not disclosed
Salary: Not disclosed
haryana
Salary: Not disclosed
3.6 - 4.8 Lacs P.A.
maharashtra
Salary: Not disclosed
gurugram, delhi / ncr
8.5 - 11.0 Lacs P.A.
