Job description About PINQ: PINQ POLKA (A Shark Tank Featured Brand) is dedicated to delivering exceptional experiences to our customers. As a brand that values innovation, quality, and customer satisfaction, we strive to ensure every interaction reflects our commitment to excellence. Role Overview: We are seeking a motivated and customer-focused Customer Success Specialist to join our team at PINQ POLKA. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring satisfaction with our products/services. Your goal will be to create a positive, seamless experience that builds loyalty and trust. Key Responsibilities: Customer Support: Call/Respond promptly to customer inquiries via phone, email, chat, or social media. Provide accurate information about PINQ’s products/services, policies, and procedures. Managing Abandoned cart calls, confirmed orders, COD orders to help solve customer queries and also help then choosing the right product We are not looking at a tele-caller with aggressive sales targets however we do have sales targets for upgrades, add ons and that also comes with incentives at the end of the month Problem Resolution: Handle and resolve customer complaints with empathy and professionalism. Escalate complex issues to the appropriate department and follow up to ensure resolution. Customer Engagement: Foster positive relationships with customers by understanding their needs and offering tailored products/solutions. Assist in onboarding new customers to ensure a smooth start with PINQ. Record Keeping & Reporting: Maintain detailed records of customer interactions and issues in the CRM system. Provide feedback and insights from customer interactions to help improve products, services, and processes. Process Improvement: Identify recurring customer issues and recommend process improvements. Stay updated on company policies, product updates, and customer service best practices. Team Collaboration: Collaborate with other departments (e.g., sales, marketing, operations) to address customer needs and enhance their overall experience. Qualifications: Proven experience in a customer service or support role. Strong communication skills, both written and verbal. Ability to remain calm under pressure and handle challenging situations professionally. Familiarity with customer support tools and CRM systems Excellent problem-solving skills and attention to detail. Proficiency in MS Office or equivalent tools. Preferred Skills: Experience in customer service department (preferably D2C brand) Multilingual abilities are a plus. Knowledge of customer service metrics and analytics. Application Process: If you’re passionate about delivering exceptional customer experiences and thrive in a fast-paced, dynamic environment, we’d love to hear from you. Apply now by sending your resume to weatpinq@gmail.com Show more Show less

Company Description At PINQ POLKA , we’re redefining personal care and breaking taboos with products that empower and inspire. We thrive on creativity and innovation, and we’re looking for a talented Video & Reels Editor to bring our brand to life through engaging social media content. If you’re passionate about creating viral-worthy videos and reels that captivate audiences, we want you on our team! Role Description This is a full-time on-site role for a Video Editor at Pinq Polka in Faridabad. The Video Editor will be responsible for video production, editing, color grading, motion graphics, and graphics to create engaging and dynamic visual content. Qualifications Edit and produce short-form videos and reels optimized for social media platforms and D2C marketing platforms like Meta and Google. Working on UGC and D2C content and edit them Conceptualize and brainstorm creative video ideas in collaboration with the marketing and content teams. Add dynamic transitions, captions, sound effects, and animations to enhance viewer engagement. Stay updated on the latest trends, challenges, and formats on social media to keep content fresh and relevant. Optimize video content for specific platforms, ensuring high-quality visuals and fast loading times. Manage video assets, including organization and storage, for seamless workflow. Work under tight deadlines to produce timely and on-trend content. Show more Show less

About PINQ Polka: At PINQ Polka, we’re redefining women’s wellness with problem-solving lifestyle and intimate care products. We’re not just a brand — we’re a movement that celebrates comfort, confidence, and conversations around topics often considered taboo. Role Overview: We are looking for a Customer Service Specialist who’s empathetic, proactive, and passionate about delivering exceptional service. You’ll be the voice of PINQ Polka for our 3L+ strong community of women, handling everything from product queries to post-purchase support with care and confidence. Key Responsibilities: Be the first point of contact for customer queries via WhatsApp, Instagram DMs, email, and calls Guide customers on product usage, fit, sizing, and care instructions Manage order-related concerns including returns, exchanges, and delivery issues Coordinate with the operations and logistics team to resolve escalations quickly Document conversations and feedback accurately in our CRM tools (Shopify, WhatsApp API, Freshdesk, etc.) Identify and share customer insights that can help improve our product and service offerings Assist in creating content for FAQs, how-to guides, and customer education campaigns What We’re Looking For: 1–3 years of experience in customer service (D2C or e-commerce background preferred) Excellent written and verbal communication in English (Hindi/other regional languages are a bonus) Empathy-led approach with a strong sense of ownership Familiarity with online tools like Shopify, WhatsApp Business, Google Sheets, and email support platforms Passion for women’s wellness and problem-solving products Show more Show less

About PINQ Polka At PINQ Polka, A Shark Tank featured brand we are redefining the intimate hygiene and wellness experience for women across India. Loved by over 3L+ customers and growing rapidly, we are a proudly homegrown D2C brand that believes in making wellness convenient, accessible, and empowering. Role Summary We are looking for a highly analytical and detail-oriented Data Analyst with prior e-commerce and D2C experience , especially in payment reconciliations across marketplaces and direct platforms . You’ll be responsible for turning data into actionable insights, managing dashboards, and supporting strategic decision-making using tools like Power BI and Excel . Key Responsibilities Perform daily, weekly, and monthly payment reconciliations across e-commerce marketplaces (Amazon, Flipkart, etc.) and D2C platforms (Shopify, etc.) Analyze consumer behavior, buying patterns, and product performance across platforms (Shopify, Amazon, etc.) Create and maintain dashboards to track business KPIs (CAC, LTV, conversion rates, repeat rates, etc.) Dive into customer feedback, reviews, and CRM data to extract actionable insights Collaborate with leadership to shape strategy through weekly and monthly MIS Identify discrepancies in payment settlements and coordinate with finance/operations for resolution Develop and maintain automated dashboards on Power BI and/or Google Data Studio Analyze consumer behavior, sales performance, inventory turnover, and campaign ROIs Generate actionable insights to support marketing, category, and product teams Create comprehensive data reports and KPIs tracking for stakeholders Assist in forecasting, budgeting, and business performance models Collaborate closely with Tech, Marketing, Operations, and Finance teams to ensure data accuracy and efficiency Requirements Bachelor’s degree in Statistics, Economics, Computer Science, Finance, or related field 2–4 years of experience in data analytics , preferably with an e-commerce/D2C brand Strong experience in payment reconciliation across marketplaces Advanced skills in Excel (Pivot Tables, VLOOKUP, macros) and Power BI Familiarity with Google Analytics, Meta Insights, and e-commerce backend dashboards (Shopify, Unicommerce, etc.) Solid understanding of data architecture and automation tools (basic SQL knowledge a plus) Ability to manage large datasets and present data in a clear and concise manner Excellent analytical thinking, problem-solving, and communication skills

About PINQ Polka: PINQ Polka is a fast-growing lifestyle brand dedicated to revolutionizing women’s hygiene and intimate wellness. Following our success on Shark Tank India, we are rapidly expanding our digital presence and looking for a dynamic E-Commerce Account Manager to drive growth across marketplaces and D2C platforms. Role Overview: As an E-Commerce Account Manager at PINQ Polka (On site role), you will be responsible for managing and scaling our online presence across platforms like Amazon, Flipkart, Nykaa, Myntra, quick commerce. You will play a key role in optimizing sales, executing growth strategies, and ensuring seamless e-commerce operations. Key Responsibilities: Marketplace Account Management: Manage and optimize PINQ Polka’s listings on Amazon, Flipkart, Nykaa, Myntra, and other marketplaces. Managing advertisements, spend plan, growing overall ROAS and visibility for the brand on various marketplaces like Amazon, Nykaa, Flipkart, Myntra etc. Drive revenue growth through strategic pricing, promotions, and ad campaigns. Ensure top-notch cataloging, keyword optimization, and A+ content implementation for higher visibility. Sales Growth & Performance Analysis: Track and analyze sales performance, conversion rates, and customer trends. Develop and execute strategies to increase visibility, traffic, and conversion rates. Work on competitive analysis to identify market trends and opportunities for expansion. Inventory & Logistics Coordination: Manage stock levels and coordinate with the supply chain team to ensure seamless order fulfillment. Reduce order cancellations and enhance customer satisfaction by ensuring proper inventory planning. Marketing & Promotions: Plan and execute seasonal campaigns, deals, and offers to maximize sales. Collaborate with the marketing team for digital ad campaigns and influencer partnerships. Optimize listings with engaging content, images, and videos to enhance customer engagement. Customer Experience & Brand Positioning: Monitor and manage customer feedback, reviews, and ratings to enhance brand reputation. Work on strategies to improve customer retention and loyalty through personalized engagement. Qualifications & Skills: Minimum 3 years of experience in e-commerce account management, preferably in the lifestyle or personal care industry. Strong knowledge of Amazon Seller Central, Flipkart Seller Hub, Nykaa, Myntra. Experience in performance marketing, PPC campaigns. Data-driven mindset with expertise in analytics tools like Helium 10, or similar. If you’re ready to take PINQ Polka’s e-commerce presence to the next level, apply now! 🚀

About PINQ Polka At PINQ Polka, we are building a modern, purpose-driven women’s wellness brand rooted in comfort, care, and conversation. With a growing community of 3L+ customers and a strong D2C + marketplace presence, we are on a mission to bring smart, safe, and stylish hygiene solutions to every woman’s shelf. Role Overview We are looking for a sharp, analytical, and execution-focused E-commerce Analyst to join our team. You’ll be the brain behind the numbers – tracking, analyzing, decoding, reconciling data across our D2C website and marketplace platforms to drive growth, optimize performance, and improve decision-making. Key Responsibilities Analyze sales performance, traffic, conversion rates , and AOV across Shopify and marketplaces (Amazon, Flipkart, etc.) Monitor SKU-level data: sell-through, RTO, returns, pricing, margins, and promotion impact Provide weekly and monthly reports with actionable insights for marketing, inventory, and category teams Work with digital marketing to evaluate ROAS, CAC, and campaign performance (Meta, Google, etc.) Working on reconciliation reports (Primary and secondary) along with payment reconciliations Identify gaps in product performance, pricing strategies, inventory movement, and suggest corrective action Track and compare performance between D2C vs marketplaces Support payment and settlement reconciliation from platforms like Unicommerce or seller portals Build dashboards using Excel, Google Sheets, or tools like Power BI/Tableau Collaborate with ops, marketing, tech, and finance for cross-functional data needs Requirements 2–4 years of experience in e-commerce analytics , preferably with a D2C or consumer goods brand Strong skills in Excel (VLOOKUP, Pivot Tables, etc.) , and familiarity with BI tools (Power BI, Tableau, Data Studio) Experience with Shopify, Amazon Seller Central, Flipkart Dashboard, and Unicommerce Data-driven mindset with strong business acumen Good understanding of metrics like GMV, RTO, CAC, LTV, ROAS, and inventory efficiency Ability to communicate insights clearly and translate them into business actions Bonus Points For Experience in women’s wellness, hygiene, or beauty/personal care categories Basic SQL knowledge or experience with Google Analytics 4 (GA4) Familiarity with marketing attribution tools and customer journey funnels

About PINQ Polka: At PINQ Polka, we’re redefining women’s wellness with problem-solving lifestyle and intimate care products. We’re not just a brand — we’re a movement that celebrates comfort, confidence, and conversations around topics often considered taboo. Role Overview: We are looking for a Customer Relationship Management Specialist who’s empathetic, proactive, and passionate about delivering exceptional service. You’ll be the voice of PINQ Polka for our 3L+ strong community of women, handling everything from product queries to post-purchase support with care and confidence. Key Responsibilities: Be the first point of contact for customer queries via WhatsApp, Instagram DMs, email, and calls Guide customers on product usage, fit, sizing, and care instructions Manage order-related concerns including returns, exchanges, and delivery issues Coordinate with the operations and logistics team to resolve escalations quickly Document conversations and feedback accurately in our CRM tools (Shopify, WhatsApp API, Freshdesk, etc.) Identify and share customer insights that can help improve our product and service offerings Assist in creating content for FAQs, how-to guides, and customer education campaigns What We’re Looking For: 1–3 years of experience in customer service (D2C or e-commerce background preferred) Excellent written and verbal communication in English (Hindi/other regional languages are a bonus) Empathy-led approach with a strong sense of ownership Familiarity with online tools like Shopify, WhatsApp Business, Google Sheets, and email support platforms Passion for women’s wellness and problem-solving products