1319 Freshdesk Jobs - Page 8

🔸 About Company Intellipaat is a leading online training and certification provider, offering comprehensive courses in various domains, including Data Science, Cloud Computing, AI, and more. We are committed to providing high-quality educational content and empowering learners worldwide to achieve their career objectives. We have more than 10 million learners from 150+ countries learning on our platform. We collaborate with the world's top universities, such as MIT and IITs, to create courses that enhance employability for working professionals and fresh graduates. 🏆Recognized by Economic Times as the most preferred edtech company, Intellipaat has experienced 10X growth in the past year. Joi...

Lead with Impact as Our Next Customer Service Team Lead Do you thrive in guiding teams toward success? At TalentPop, we’re looking for a Customer Service Team Lead who can motivate, mentor, and elevate our customer support teams to deliver exceptional service for e-commerce brands. If you’re a results-driven leader who knows how to balance people management with operational excellence, this role is for you. What You’ll Bring To The Table Minimum 3 years of leadership experience in a customer service environment. Proven background in e-commerce customer service (Shopify, BigCommerce, or Amazon experience a plus). Strong command of English, both written and spoken. Familiarity with support too...

Assistant Manager – Training & Quality Key Responsibilities Responsible for managing the Training and Quality vertical for the Delivery Executive (DE) support function within the contact center. The role focuses on improving the support experience through structured training programs, robust quality frameworks, and capability-building initiatives. The Two Objectives Of This Role Are To Drive consistent performance and learning outcomes. Enhance the delivery partner experience through quality assurance and training interventions. Job Duties Training Own end-to-end training life cycle – onboarding, nesting, floor refreshers. Prepare training calendars, track attendance, measure effectiveness t...

The responsibilities include developing and managing the framework for Clinical process, service quality and customer experience for all service lines under Surgery care & Dental.This role will ensure end to end process streamlining and enhancements via QA and QC measures across functions to ensure best quality of care, customer experience, business growth and scalability. This role is critical in ensuring the highest standards of patient care through clinical audits, prescription validation, call monitoring, and effective coordination with various healthcare stakeholders (Ops, Customer support, Inside Sales, Product & Tech, Marketing, Sales & AM, Finance) to improve the entire customer expe...

We are looking for a Dedicated Claims Specialist with a strong background in medical and health insurance, particularly in group medical corporate policies . The ideal candidate should have 2-4 years of experience in claims processing or CRM roles. Key Responsibilities: Handle end-to-end processing of reimbursement claims for group medical corporate policies. Provide excellent customer service by addressing claims-related queries via Freshchat, Ozontel, and Freshdesk. Analyze medical documentation, policy terms, and conditions to ensure accurate claim assessment and processing. Liaise with internal teams, insurers, TPA s, and hospitals to ensure seamless claims settlement and timely resoluti...

Job Description: Tech Support cum Integration Lead Experience: 6+ Years Location: Noida/Erode At Xebo, we’re building the future of Experience Management—powered by AI. Our platform helps enterprises continuously listen to employees, customers, and partners, make sense of feedback using cutting-edge machine learning, and close experience gaps with data-driven, real- time action. Whether it’s employee retention or customer loyalty, Xebo helps leaders unlock insights and drive impact at scale. If you're excited by the intersection of AI, analytics, and human experiences, you’ll thrive with us. Role Overview We are looking for a Tech Support & Integration Lead who will serve as the technical ba...

We are seeking a proactive and experienced Team Lead to manage our BLENDED PROCESS . The ideal candidate will oversee day-to-day operations, ensure high service levels, coach team members, and drive process improvements to enhance customer satisfaction. Key Responsibilities: Monitor daily volumes, response times, and customer satisfaction metrics (CSAT, FCR, AHT, etc.). Manage Email and Chat Process 24 x7 Provide regular feedback, conduct performance evaluations, and coach team members for continuous improvement. Handle escalated customer queries and resolve complex issues efficiently. Work with QA and Training teams to ensure adherence to policies, tone, and brand guidelines. Maintain shift...

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our pe...

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our pe...

This job is with Hitachi Digital Services, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Our Company We're Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group. We're crucial to the company's strategy and ambition to become a premier global player in the massive and fast-moving digital transformation market. Our group companies, including GlobalLogic, Hitachi Digital Services, Hitachi Vantara and more, offer comprehensive services that span the entire digital lifecycle, from initial idea to full-scale operation and t...

Our Company We’re Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group. We’re crucial to the company’s strategy and ambition to become a premier global player in the massive and fast-moving digital transformation market. Our group companies, including GlobalLogic, Hitachi Digital Services, Hitachi Vantara and more, offer comprehensive services that span the entire digital lifecycle, from initial idea to full-scale operation and the infrastructure to run it on. Hitachi Digital represents One Hitachi, integrating domain knowledge and digital capabilities, and harnessing the power of the entire portfolio of services, technologie...

Our Company We’re Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group. We’re crucial to the company’s strategy and ambition to become a premier global player in the massive and fast-moving digital transformation market. Our group companies, including GlobalLogic, Hitachi Digital Services, Hitachi Vantara and more, offer comprehensive services that span the entire digital lifecycle, from initial idea to full-scale operation and the infrastructure to run it on. Hitachi Digital represents One Hitachi, integrating domain knowledge and digital capabilities, and harnessing the power of the entire portfolio of services, technologie...

Our Company We’re Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group. We’re crucial to the company’s strategy and ambition to become a premier global player in the massive and fast-moving digital transformation market. Our group companies, including GlobalLogic, Hitachi Digital Services, Hitachi Vantara and more, offer comprehensive services that span the entire digital lifecycle, from initial idea to full-scale operation and the infrastructure to run it on. Hitachi Digital represents One Hitachi, integrating domain knowledge and digital capabilities, and harnessing the power of the entire portfolio of services, technologie...

Our Company We’re Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group. We’re crucial to the company’s strategy and ambition to become a premier global player in the massive and fast-moving digital transformation market. Our group companies, including GlobalLogic, Hitachi Digital Services, Hitachi Vantara and more, offer comprehensive services that span the entire digital lifecycle, from initial idea to full-scale operation and the infrastructure to run it on. Hitachi Digital represents One Hitachi, integrating domain knowledge and digital capabilities, and harnessing the power of the entire portfolio of services, technologie...

Our Company We’re Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group. We’re crucial to the company’s strategy and ambition to become a premier global player in the massive and fast-moving digital transformation market. Our group companies, including GlobalLogic, Hitachi Digital Services, Hitachi Vantara and more, offer comprehensive services that span the entire digital lifecycle, from initial idea to full-scale operation and the infrastructure to run it on. Hitachi Digital represents One Hitachi, integrating domain knowledge and digital capabilities, and harnessing the power of the entire portfolio of services, technologie...

Our Company We’re Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group. We’re crucial to the company’s strategy and ambition to become a premier global player in the massive and fast-moving digital transformation market. Our group companies, including GlobalLogic, Hitachi Digital Services, Hitachi Vantara and more, offer comprehensive services that span the entire digital lifecycle, from initial idea to full-scale operation and the infrastructure to run it on. Hitachi Digital represents One Hitachi, integrating domain knowledge and digital capabilities, and harnessing the power of the entire portfolio of services, technologie...

Our Company We’re Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group. We’re crucial to the company’s strategy and ambition to become a premier global player in the massive and fast-moving digital transformation market. Our group companies, including GlobalLogic, Hitachi Digital Services, Hitachi Vantara and more, offer comprehensive services that span the entire digital lifecycle, from initial idea to full-scale operation and the infrastructure to run it on. Hitachi Digital represents One Hitachi, integrating domain knowledge and digital capabilities, and harnessing the power of the entire portfolio of services, technologie...

Our Company We’re Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group. We’re crucial to the company’s strategy and ambition to become a premier global player in the massive and fast-moving digital transformation market. Our group companies, including GlobalLogic, Hitachi Digital Services, Hitachi Vantara and more, offer comprehensive services that span the entire digital lifecycle, from initial idea to full-scale operation and the infrastructure to run it on. Hitachi Digital represents One Hitachi, integrating domain knowledge and digital capabilities, and harnessing the power of the entire portfolio of services, technologie...

About the Role We are looking for an Implementation Specialist with hands-on experience in Freshworks (Freshdesk, Freshsales, Freshservice) and HubSpot CRM/Marketing . The ideal candidate will be responsible for leading client onboarding, configuring systems, integrating workflows, and ensuring a smooth adoption of the platforms for business needs. Key Responsibilities Lead end-to-end implementation of Freshworks and HubSpot solutions for clients. Work closely with clients to gather business requirements and map them to system functionalities. Configure workflows, pipelines, automation rules, and reporting dashboards. Manage data migration, integrations, and third-party tool connections . Pr...

Our Company We’re Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group. We’re crucial to the company’s strategy and ambition to become a premier global player in the massive and fast-moving digital transformation market. Our group companies, including GlobalLogic, Hitachi Digital Services, Hitachi Vantara and more, offer comprehensive services that span the entire digital lifecycle, from initial idea to full-scale operation and the infrastructure to run it on. Hitachi Digital represents One Hitachi, integrating domain knowledge and digital capabilities, and harnessing the power of the entire portfolio of services, technologie...

Designation- Key Account Management Specialist BU- Working Professional Location- Mumbai (Andheri-Marol) Salary Range- 5LPA- 7LPA Shift Details- Mon- Fri | 10:30AM- 7:30PM | Work From Office We are looking for a candidate with 2+ years of experience in Key Account Management, Customer Relationship Management, or Client Servicing, with excellent communication skills. The role requires being on learner calls for approximately 3 hours daily. Key Responsibilities: Manage Learners: Handle a portfolio of around 900 learners, ensuring over 90% engagement and course completion. Build Relationships: Communicate regularly and clearly with learners to solve their queries, motivate them, and keep them o...

Praeclarum Tech is hiring a Linux Administrator who can keep our servers healthy and be the friendly, fluent-English face for our customers. You’ll watch the dashboards, respond to alerts, fix issues, and communicate clearly with users via chat, email, and calls. Responsibilities Monitor & maintain Linux servers (Ubuntu/Kali Linux/RHEL-family) and core services (NGINX/Apache, systemd, SSH, DNS, firewalls). Triage alerts (Prometheus/Grafana/Zabbix/Nagios, CloudWatch, etc.), investigate quickly, and restore service. Provide customer support : handle tickets and live chats, explain technical issues in clear English, and follow through to resolution. Own incidents : document RCA, create/execute ...

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, w...

This role is for one of the Weekday's clients Salary range: Rs 3000000 - Rs 7000000 (ie INR 30-70 LPA) Min Experience: 5 years Location: Gurugram, NCR JobType: full-time We are seeking a highly motivated and customer-centric professional to join our leadership team as Customer Experience Head . This role is pivotal in shaping, managing, and elevating the customer experience journey across all touchpoints, ensuring exceptional support and service delivery. The ideal candidate will bring strong expertise in technical support, application support, SaaS platforms, and customer service management , combined with a proven track record of leading customer-facing teams in fast-paced environments. Re...

This role is for one of the Weekday's clients Salary range: Rs 3000000 - Rs 7000000 (ie INR 30-70 LPA) Min Experience: 5 years Location: Gurugram, NCR JobType: full-time We are seeking a highly motivated and customer-centric professional to join our leadership team as Customer Experience Head . This role is pivotal in shaping, managing, and elevating the customer experience journey across all touchpoints, ensuring exceptional support and service delivery. The ideal candidate will bring strong expertise in technical support, application support, SaaS platforms, and customer service management , combined with a proven track record of leading customer-facing teams in fast-paced environments. Re...