737 Freshdesk Jobs - Page 8

About Us Jar is India’s leading Daily Saving app that helps people build strong saving habits—one small step at a time. Our goal is to make saving simple, rewarding, and truly life-changing . Founded in 2021 by Misbah Ashraf and Nishchay AG , Jar is a Bengaluru-based startup with one simple belief: saving a little every day in 24K Digital Gold can truly transform your future. Today, 20 million+ Indians trust Jar as their saving partner. With flexible saving options— Daily, Weekly, Monthly, and Instant Saving —we have made it easy for everyone to save in their own way and withdraw anytime. We are one of the leaders in UPI autopay transactions, crossing more than 1 million transactions per day. In 2023, we expanded our vision with Nek , our jewelry brand crafted to bring together luxury and affordability, it has since surpassed ₹100 crore in revenue. We have a big dream of bringing “ Har Ghar Sona”. Small, consistent savings are just the start. We’re here to walk alongside our users, helping Indians secure their financial future every step of the way. Backed by Tiger Global Management, Arkam Ventures, and WEH Ventures, among others, we have raised $ 50 million+ in funding. In January 2025 , we hit a huge milestone of becoming profitable . Now, we’re charging ahead, focused on sustainable growth and scaling impact. And this is just the beginning What's the role? As a Customer Support Manager at Jar, you’ll be responsible for building and managing a high-performing support team across chat, email, and voice channels. The role demands strong leadership, problem-solving, and communication skills to drive service quality and efficiency. You’ll define support processes, manage escalations, and collaborate with cross-functional teams to address user pain points. A customer-obsessed mindset, data-driven approach, and the ability to work in a fast-paced environment are essential. What will be your responsibilities? Ensure consistent and high-quality support across chat, email, and voice channels. Develop and implement support processes, SLAs, SOPs, and workflows to efficiently handle user queries. Recruit, train, mentor, and manage a team of customer support associates. Drive productivity, quality, and empathy in all customer interactions. Act as the escalation point for critical or high-priority user issues. Collaborate cross-functionally with product, engineering, compliance, and risk teams to address systemic issues impacting user trust. Analyze user queries to identify trends, product gaps, and friction points. Regularly review team performance using key KPIs such as CSAT, NPS, First Response Time (FRT), Average Handling Time (AHT), and Resolution Rate. Conduct regular one-on-ones and performance reviews to foster a culture of ownership, accountability, and responsiveness. What’s required from you? A bachelor’s degree in administration or related field. A minimum of 5+ years of experience in fintech or a similar fast-paced environment with at least 2 years in a managerial/supervisory role. Excellent interpersonal, written, and oral communication skills. Hands-on experience with CRM tools such as Freshdesk or Zendesk, and familiarity with dashboards or ticketing systems. Ability to use a desktop/Laptop computer system, Familiarity with Google Workspace and MS Office. Flexibility to work in shifts or weekends if required. Strong skills in conflict resolution, negotiation, and de-escalation. Comfortable working in a fast-paced, multi-tasking environment; should be a creative and analytical problem-solver with a passion for delivering great customer service. The ideal candidates will be comfortable in a fast-paced, multi-tasking environment and will have a customer-obsessed mindset with high emotional intelligence. They should be creative and analytical problem solvers with a passion for delivering excellent customer service. What makes us different? We’re not just building a product—we’re shaping the future of savings in India. We seek people who bring passion, energy, and fresh ideas to help us make that happen. Experience matters, but we are a potential first organisation. We move fast, learn from our mistakes, and take bold risks to solve problems that haven’t been attempted before. If you’re excited about working in an environment where people inspire and truly support each other, you’ve found the right fit. What do we stand for? The Five Values That We Live By Passion: At Jar, we strive to create an environment where people love what they do, are motivated and equipped to do their best work. Equality: We bring diverse skills, ideas, and experiences to the table, supporting and challenging each other across teams to create something bigger than ourselves. Growth: When our people grow, Jar grows. We create opportunities for learning, development, and meaningful impact. Accountability: The core of our work ethic is taking ownership of our work, showing initiative, and having the freedom to ask questions. Consistency: We believe in doing the right things consistently. Big change doesn’t happen overnight—it’s built one step at a time. Join us and let’s build something amazing together! What employee benefits do we have? Glad you asked! Among other things, we have Medical Insurance for employees and their families ESOPs allocation Pluxee meal card Swish club card for exclusive employee discounts Advance salary plans Relocation assistance L&D programmes Skills: email,product knowledge,emotional intelligence,data analysis,problem-solving,negotiation,blended process,customer service,crm tools,voice,leadership,crm tools (freshdesk, zendesk),multi-tasking,chat,team management,conflict resolution,communication

Job Summary: We are looking for a female Technical Support Executive who is fluent in Tamil and Kannada to handle user queries and issues for our app. The role involves resolving technical problems, guiding users, and delivering excellent support experiences via calls or messages. Key Responsibilities: Handle incoming support calls and messages from app users. Resolve technical issues related to the app (login, call features, withdrawal, etc.). Guide users step-by-step in their preferred language (Tamil/Kannada). Escalate critical issues to the tech or operations team. Maintain accurate records of each user interaction. Provide timely follow-ups to ensure issue resolution and user satisfaction. Languages Required: Fluent in Tamil and Kannada (Mandatory) Basic English understanding (Preferred) Desired Skills: Good communication and listening skills. Patience and empathy while handling customer concerns. Basic knowledge of mobile apps and troubleshooting. Ability to work in a fast-paced environment. Qualifications: 12th Pass / Diploma / Graduate in any field. 0–2 years of experience in customer/technical support (Freshers welcome). Tools Knowledge (Good to Have): CRM systems (Freshdesk, Zoho, etc.) Google Sheets / Docs WhatsApp Business & Android usage What We Offer: Competitive salary + incentives Training & onboarding support Growth opportunities in a fast-growing app company Job Types: Full-time, Fresher Pay: ₹15,000.00 - ₹25,000.00 per month Shift: Day shift Work Days: Monday to Friday Language: Tamil ,Kannada (Required) Work Location: In person

Role - Full Time Time - 10 Am to 7 Pm Days - Monday to Saturday Office Location - Nehru Place, Delhi Salary Range - 20000-25000/Month Job Title: Inside Sales Executive (Inoffice) Company Overview: Teertham is India’s trusted platform for booking Hindu rituals with ease. Built to blend tradition with technology, Teertham simplifies every step of performing Vedic pujas at home. From 80+ types of pujas and sanskars to certified Acharyas and 35+ essential puja samagri delivered in sealed packs — we ensure an authentic, complete, and sacred experience. Whether it’s a daily puja, a family sanskar, or a dosh nivaran ritual — Teertham offers a seamless, end-to-end solution for modern devotees seeking spiritual fulfillment without compromising tradition. Role Summary: As an Inside Sales Executive at Teertham, you will take complete ownership of the sales funnel—from initial student interaction to successful course enrollment. This role involves regular engagement with students and parents, guiding them through course selection, addressing concerns, and ensuring a seamless purchasing experience. You’ll also act as a counselor, helping students navigate their academic and career choices with clarity. Key Responsibilities: Called and followed up with 50+ leads daily for service queries and ritual bookings Converted spiritual queries into confirmed puja bookings with proper slot and package Coordinated schedules with Pandit Ji for smooth on-time arrival and puja performance Educated customers about different types of pujas (Griha Pravesh, Satyanarayan, Rudrabhishek, etc.) and explained samagri details Used Google Sheets and WhatsApp for customer tracking and updates Achieved [X]% monthly conversion rate and built trust with repeat customers Key Skills Inbound & Outbound Calling Tele Sales & Lead Conversion CRM Tools (Freshdesk / Zoho / Excel) Strong Communication in Hindi & English Understanding of Hindu Rituals & Terminology Relationship Management with Pandits / Acharyas Appointment Booking & Schedule Management Customer Query Handling & Follow-ups Basic Order Coordination (Samagri, Slot, Location)

Bonvie Snacks, part of the JM Gourmet family, is transforming the way India snacks—making healthy, clean, and tasty options accessible to everyone. From freeze-dried fruits and veggies to powders, herbs, and spices, we bring farm-fresh goodness straight to your pantry. Our products are sourced directly from farms and processed at a top-tier freeze-drying facility to ensure maximum nutrition and crunch in every bite. About the Role: We’re hiring a Customer Service Executive who will be the voice of Bonvie for our customers. If you’re someone who thrives on solving problems, loves interacting with people, and wants to be part of a fast-growing healthy snack brand, we’d love to meet you. 📌 Location: On-site | Noida 🕐 Type: Full-Time 💰 Salary: ₹15,000 – ₹20,000 per month What You’ll Do: Handle customer queries via email, phone, and chat Resolve issues quickly and efficiently while maintaining a positive tone Manage customer records and support tickets using CRM tools Coordinate with operations to ensure smooth order fulfillment Gather feedback and identify trends to improve customer experience Foster trust and build strong post-sale customer relationships What We’re Looking For: Excellent communication and interpersonal skills 1+ years of experience in a customer-facing role (FMCG/D2C preferred) Strong problem-solving abilities and a customer-first attitude Team player who’s proactive and detail-oriented Familiarity with CRM systems (Zoho, Freshdesk, etc.) is a plus Bachelor’s degree in Business, Communications, or similar (preferred) Must be currently based in Noida Why Join Bonvie? ✨ Be part of a fast-growing D2C brand in the health food space 🥗 Work in a mission-driven company that’s redefining snacking 🤝 A collaborative team culture that values your ideas

About the Role: Sheva Technology Services is looking for an energetic and detail-oriented Customer Service Representative (Blended Process) with a strong focus on chat support to join our growing team. This role involves providing timely and empathetic assistance to customers primarily through live chat, while also handling inbound and outbound calls. You will be the first point of contact for our customers—resolving their concerns, providing accurate product/service information, and ensuring a seamless support experience. Key Responsibilities: Handle a high volume of live chats efficiently, maintaining a fast response time and accuracy Manage inbound and outbound calls as needed, ensuring a smooth handoff between chat and voice interactions Provide prompt, clear, and accurate responses to customer inquiries Demonstrate high typing speed with precision to manage multiple chats simultaneously Investigate and resolve customer issues using internal tools and resources Document customer interactions and transactions thoroughly and in real-time Escalate complex issues to the appropriate departments with proper context Recognize and report patterns in customer queries to help improve processes Collaborate with peers and supervisors to continuously enhance the customer experience Participate in training and team meetings as part of continuous learning and process alignment Qualifications & Skills: Bachelor’s degree or equivalent required Minimum 6 months of customer service experience, preferably in a blended or chat-focused environment Exceptional written and verbal English communication skills Proven typing speed of 60+ WPM with high accuracy Strong multitasking ability, especially in managing concurrent chat conversations Comfortable using customer support tools such as Intercom, Zendesk, Freshdesk, etc. Knowledge of basic troubleshooting, CRM systems, and MS Office Suite Ability to remain calm and empathetic under pressure, especially during high-volume periods A proactive problem-solver with a customer-first mindset Preferred Attributes: Familiarity with ticketing systems and workflow automation tools Prior experience with FinTech or international customer bases Why Join Us? At Sheva Technology Services, we focus on creating positive, solution-driven experiences for our clients. Join our team if you're passionate about delivering great customer service and want to be part of a fast-paced, tech-driven environment.

Join our dynamic and growing team as a Hybrid Customer Support Specialist at RechargeMojo (Rcube Planet Private Limited) . We are committed to providing exceptional support to our customers and ensuring their satisfaction with our products and services. If you are a proactive problem solver with excellent communication skills, we want you on our team. Key Responsibilities: Customer Interaction: Handle inbound and outbound customer interactions through calls, chats, and emails. Provide timely and accurate responses to customer inquiries and issues. Problem Resolution: Identify and troubleshoot customer issues effectively, providing clear and concise solutions. Escalate complex issues to higher-level support when necessary. Product Knowledge: Maintain an in-depth understanding of our products and services to offer informed assistance to customers. Continuously update knowledge base with new information. Customer Education: Educate customers on product usage, features, and benefits to enhance their overall experience. Provide step-by-step guidance as needed. Documentation: Accurately document customer interactions and resolutions in our CRM system. Ensure all customer records are up-to-date and complete. Feedback and Improvement: Collect customer feedback and share insights with the team to drive continuous improvement in our products and support processes. Team Collaboration: Work collaboratively with team members and other departments to ensure a seamless customer experience. Participate in team meetings and training sessions. Qualifications: Experience: Previous experience in customer support or a related field is preferred. Communication Skills: Excellent verbal and written communication skills. Ability to convey information clearly and empathetically. Technical Proficiency: Familiarity with customer support software, CRM systems, and basic troubleshooting techniques. Problem-Solving: Strong problem-solving skills with a customer-centric approach. Ability to remain calm and professional under pressure. Time Management: Effective time management skills with the ability to handle multiple tasks simultaneously. Adaptability: Ability to adapt to changing customer needs and business requirements. Work Environment: A quiet and dedicated workspace with a reliable internet connection during remote work days. Benefits: Competitive salary Flexible working hours Hybrid work environment (remote+office) Ongoing training and professional development Opportunities for career growth and advancement How to Apply: If you are passionate about helping customers and thrive in a hybrid work environment, we would love to hear from you. Please submit your resume outlining your relevant experience and why you would be a great fit for our team. RechargeMojo (Rcube Planet Private Limited) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About PINQ Polka: At PINQ Polka, we’re redefining women’s wellness with problem-solving lifestyle and intimate care products. We’re not just a brand — we’re a movement that celebrates comfort, confidence, and conversations around topics often considered taboo. Role Overview: We are looking for a Customer Relationship Management Specialist who’s empathetic, proactive, and passionate about delivering exceptional service. You’ll be the voice of PINQ Polka for our 3L+ strong community of women, handling everything from product queries to post-purchase support with care and confidence. Key Responsibilities: Be the first point of contact for customer queries via WhatsApp, Instagram DMs, email, and calls Guide customers on product usage, fit, sizing, and care instructions Manage order-related concerns including returns, exchanges, and delivery issues Coordinate with the operations and logistics team to resolve escalations quickly Document conversations and feedback accurately in our CRM tools (Shopify, WhatsApp API, Freshdesk, etc.) Identify and share customer insights that can help improve our product and service offerings Assist in creating content for FAQs, how-to guides, and customer education campaigns What We’re Looking For: 1–3 years of experience in customer service (D2C or e-commerce background preferred) Excellent written and verbal communication in English (Hindi/other regional languages are a bonus) Empathy-led approach with a strong sense of ownership Familiarity with online tools like Shopify, WhatsApp Business, Google Sheets, and email support platforms Passion for women’s wellness and problem-solving products

As a Senior Customer Support Specialist, you will play a crucial role in delivering exceptional customer service in a fast-paced SaaS environment. Your main responsibilities will include handling complex support queries through email, chat, and phone, mentoring junior team members, and collaborating with different departments to ensure customer satisfaction and success. Your primary focus will be on providing advanced customer support by addressing escalated and complex issues efficiently. Additionally, you will be responsible for guiding and training junior team members, managing tickets effectively, and working closely with Product, Engineering, and Customer Success teams to troubleshoot issues and provide valuable feedback for product improvements. Your role will also involve creating and updating knowledge base articles, FAQs, and support documentation to enhance self-service resources for customers. You will be expected to collect and analyze customer feedback to identify trends and areas for improvement, ultimately enhancing the overall customer experience. To excel in this position, you should have a Bachelor's degree or equivalent experience in Customer Support, Customer Success, or a related field. A minimum of 4 years of experience in customer support, preferably in a SaaS environment, is required. Proficiency in technical skills such as Excel, SQL, and data reporting is essential, along with strong problem-solving and analytical abilities. Excellent communication skills, both verbal and written, are a must for effectively interacting with customers and internal teams. Experience with support tools like Zendesk, Freshdesk, or BoldDesk will be beneficial in carrying out your responsibilities. Moreover, your ability to handle high-pressure situations while maintaining a customer-first mindset will be crucial for your success in this role.,

About Eternz: At Eternz, we're reimagining how India discovers, shops, and experiences jewelry. We are a tech-enabled vertical marketplace on a mission to make jewelry a part of everyday life—not just reserved for special occasions. Eternz is building a trusted platform that empowers modern women to express their identity and style through the jewelry they wear daily. We believe jewelry is more than adornment—it’s a statement of confidence, individuality, and empowerment. Join us as we reshape a $94B+ industry with technology, design, and deep consumer insight at the core. Founder: Arthi Ramalingam, Second Time Founder in Jewelry Space, Marketing Leader (Ex-udaan) Position Overview: As a Customer Experience & Operations Head, you will be responsible for overseeing daily business operations, pre-order and post order customer experience. Core Responsibilities: Customer Support Leadership · Build, lead, and mentor the support team to deliver exceptional service across chat, email, and phone. · Develop and implement scalable support processes (SOPs, SLAs, and escalation protocols). · Track and optimize key metrics such as NPS, CSAT, First Response Time, and Resolution Time. · Handle high-touch customer escalations and ensure timely and empathetic resolutions. · Create feedback loops between support, tech, and product teams to fix root causes. Marketplace & Order Operations · Own end-to-end post-order operations including order flow, partner coordination, inventory sync, packaging, and delivery tracking. · Work closely with logistics partners to reduce delays, ensure timely fulfillment, and optimize return/exchange flows. · Create dashboards and SOPs to drive operational efficiency and reduce costs. · Collaborate with brands to ensure SLAs are met and customer expectations are exceeded. Tools, Automation & Reporting · Identify and deploy tools (CRM, helpdesk, order management systems) to automate repetitive tasks. · Generate and present regular reports on customer insights, operational KPIs, and improvement initiatives. · Lead continuous improvement projects to elevate the customer journey and operations backend. Desired Qualifications: · B.Tech, Bachelor's degree, MBA Preferred; · 5-8 years of experience in customer experience and/or marketplace operations, ideally in e-commerce, marketplace or D2C startups. · Demonstrated experience managing customer support teams and scaling operations. · Strong analytical and problem-solving skills with a bias toward action and execution. · Excellent written and verbal communication—clear, empathetic, and persuasive. · Proficient with tools like Freshdesk, Excel/Sheets, and basic automation tools (e.g., Zapier, Notion, Airtable). · Bonus: Experience in a category like fashion, jewelry, or luxury lifestyle. What is in it for you: · Very high ownership role in a fast-paced environment · Closely work with the founder & a super passionate team of people in building Eternz · Competitive salary commensurate & wealth generation through ESOPS · Fast career growth & appraisals · A dynamic and collaborative work environment- No hierarchy/Politics! · Health insurance Additional Details: · We're an early-stage startup —and we know that meaningful achievements take time, persistence, and consistent effort. That’s why we operate on a 6-day work week, grounded in the belief that there's no substitute for hard work and passion. · We stay close to our customers , speaking with them regularly to ensure we're building Eternz the right way. Everyone here is hands-on, taking ownership and embracing the full scope of their roles. · Location: HSR, Bangalore Website: www.eternz.com Interested candidates can apply by sending their resume to hiring@eternz.in

Job description Job Description: Our Customer Experience Executive play a crucial part in the mission to deliver timely, accurate and professional customer service to all our customers. In a fun and fast-paced environment, this position requires Call, Email and Chat communication with customers. What will you be doing 1.Provide help and advice to customers using DrinkPrime's protocols or services; 2. Communicate courteously with customers; 3. Handle customer complaints/inquiries or requests; 4. Keep accurate records of discussions or correspondence with customers; 5. Work across different teams (Sales, operations, delivery, finance, etc) for effective and fast issue resolution; 6. Finding ways to measure customer satisfaction and improve services. What we need in you.. 1. Experience in working on ticketing tools like - Freshdesk, Zendesk, etc. 2. Experienced in Calls & Emails 3. Good to have chat experience (Optional) 4. Excellent English communication skills 5. Strong sense of customer empathy 6. Creativity and a good sense of humour will be an added advantage Job Type: Full-time Pay: ₹250,000.00 - ₹350,000.00 per year Work Location: In person

🔸 About Company Intellipaat is a leading online training and certification provider, offering comprehensive courses in various domains, including Data Science, Cloud Computing, AI, and more. We are committed to providing high-quality educational content and empowering learners worldwide to achieve their career objectives. We have more than 10 million learners from 150+ countries learning on our platform. We collaborate with the world's top universities, such as MIT and IITs, to create courses that enhance employability for working professionals and fresh graduates. 🏆Recognized by Economic Times as the most preferred edtech company, Intellipaat has experienced 10X growth in the past year. Join us for a journey of sustainable career growth, job security, and continuous learning! 📈 🔹 Job Title: Escalations Manager – EdTech Operations 🔹 Company: Intellipaat 🔹 Job Location: Bangalore (Work from Office) 🔹 Working Days: 6 Days a Week 🔹 Salary: As per last drawn CTC with standard hike 🔸 Role Summary: We are seeking a proactive and experienced Escalations Manager with prior EdTech experience in B2C escalation handling over the calls to join our team. You will handle post-sales operations and customer escalations from learners and internal teams, work cross-functionally to resolve them, and improve overall satisfaction and efficiency. 🔸 Key Responsibilities: Act as the final point of contact for unresolved learner and client complaints/escalations. ● Analyze root causes of issues and implement preventive measures. ● Collaborate closely with sales, delivery, tech, and support teams to ensure fast resolution. ● Maintain escalation metrics, generate reports, and present trends to leadership. ● Build and maintain a knowledge base of common issues and best practices. ● Monitor SLAs and ensure adherence to resolution timelines. ● Handle high-pressure situations with empathy, clarity, and professionalism. ● Improve internal SOPs to minimize future escalations. 🔸 Desired Candidate Profile: -2–4 years of experience in call escalations in the EdTech industry. ● Strong communication and conflict-resolution skills. ● Ability to multitask and manage time effectively under pressure. ● Proficiency in tools like Excel, CRM platforms (Freshdesk/Zendesk), and ticketing systems. ● Analytical mindset with a strong customer-first approach. ● Experience working in a 6-day operational setup is a plus. 🔸 Educational Qualification: Bachelor’s Degree required; MBA or PGDM is a plus. 🔸 Compensation: Salary will be based on your last drawn CTC with a standard hike, aligned with company policy and experience. 🔸 How to Apply: 👉 If you want to apply, please click on the link below:

As a Customer Support Executive , you will be the frontline champion for resolving customer issues across retail, e-commerce, grooming, and service verticals. You’ll handle escalations, and ensure customer delight through timely, empathetic, and effective communication across channels (voice, email, chat, and social media). Key Responsibilities Manage complex customer queries, complaints, and escalations with professionalism and urgency Collaborate with internal teams (store ops, logistics, grooming, etc.) to resolve issues end-to-end Provide guidance and support to other customer support associates, helping them improve quality and response time Maintain SLAs and ensure resolution within TAT across platforms (Zendesk, WhatsApp, Meta, etc.) Analyse support data to identify patterns and proactively suggest process improvements Handle return/refund/exchange workflows in coordination with the warehouse and online operations Support new campaign launches, offers, and service rollouts by updating FAQs and preparing support SOPs Build strong relationships with loyal customers and high-value pet parents Contribute to CSAT/NPS improvement by going beyond transactional support Requirements 2–4 years of experience in customer support, preferably in retail, e-commerce, or service industries Strong communication skills (English & Hindi mandatory; regional languages a plus) • Proficient in support tools like Zendesk, Freshdesk, CRM systems, and MS Excel Empathetic and patient personality with excellent problem-solving skills Ability to multitask and work under pressure during peak seasons Passion for pets is a strong bonus Why Join JUSTDOGS Work in a high-growth, pet-first brand shaping the future of pet care in India Dynamic, inclusive team culture with opportunities to grow into team lead or CX strategy roles. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Fixed shift Morning shift Application Question(s): Are you comfortable handling customer queries through phone, email, and chat support? Experience: Customer handling: 1 year (Preferred) Language: Hindi (Preferred) English (Preferred) Work Location: In person

We are looking for a proactive and detail-oriented Customer Support Executive for a non-voice process . The role involves resolving customer issues through ticketing systems and live chat, ensuring timely, professional, and accurate responses to maintain high levels of customer satisfaction. Key Responsibilities: Respond promptly and professionally to customer queries via live chat and email. Handle support tickets by identifying issues, providing solutions, and ensuring timely resolution. Document all customer interactions and issue resolutions in the system accurately. Escalate complex issues to relevant departments while maintaining ownership of the ticket. Monitor open tickets to ensure timely follow-ups and closure. Maintain service level agreements (SLAs) for response and resolution times. Suggest process improvements based on recurring customer feedback. Collaborate with internal teams to ensure customer concerns are addressed efficiently. Requirements: Strong written communication skills in English. Ability to multitask and manage multiple conversations or tickets simultaneously. Familiarity with CRM or ticketing tools like Zendesk, Freshdesk, or similar platforms is an advantage. Basic computer knowledge and proficiency in typing. Strong problem-solving and interpersonal skills. Ability to work in a team and under minimal supervision. Educational Qualification: Graduate in any discipline (preferred but not mandatory). 0–2 years of experience in a similar non-voice support role. Job Types: Full-time, Permanent, Fresher Pay: Up to ₹25,000.00 per month Application Question(s): Are you from Indore, Madhya Pradesh? Language: Do you have fluency in English? (Required) Work Location: In person

Company Description Eloit Innovations is empowering the global education ecosystem with trailblazing technologies to achieve benchmarks in academic quality, accreditations, rankings, and ratings. A notable player in the school ERP industry, Eloit is ISO 9001 & ISO 27001 certified and has a clientele of 700 plus including governments, educational councils, universities & schools across the globe. Position : Customer Support Specialist / Technical Support Executive Job Types : Full-time, Permanent Experience : 1 to 4 years Location : Kakkanad-Kochi Preference : Immediate joiners preferred Role Description This is a full-time on-site role for a technical support engineer located in Kochi. The technical support engineer's day-to-day responsibilities include providing technical support, troubleshooting issues, and utilising analytical skills to resolve customer enquiries. Additionally, this role involves delivering exceptional customer support and service to ensure customer satisfaction and efficiency. Responsibilities Provide technical support and functional assistance to Edisapp users via phone, email, and ticketing systems. Log, track, and resolve software issues and configuration requests. Assist in product deployment, setup, and basic training for new users. Coordinate with the QA and engineering teams to escalate and follow up on issues. Maintain documentation of issues, resolutions, and knowledge base articles. Ensure high levels of customer satisfaction through prompt and professional support. Report bugs, suggest product improvements, and contribute to user feedback cycles. Monitor support SLAs and ensure all support KPIs are met. Qualification 1–4 years of experience in customer support/technical support/helpdesk roles . Strong communication skills in English is a must and Hindi is a plus. Good understanding of web-based software systems and general IT concepts. Basic knowledge of SQL queries and comfort working with cloud-based platforms. Familiarity with support tools like Freshdesk, Zoho Desk, or similar is an advantage. Ability to work in a team, take initiative, and resolve issues under pressure. Experience supporting SaaS products is desirable. Salary: ₹2,40,000.00 - ₹3,60,000.00 per year Benefits: Health insurance Life insurance Provident Fund Schedule: Day shift Weekend availability

Job hiring for Messe München India (MM-India) Job Title: Customer Success Manager Company: Messe München India (MM-India) Location: Andheri East, Mumbai (Onsite Role) About: Messe Muenchen India is one of the leading organizer of trade fairs in India with a vast portfolio of business-to-business events Must-have a. 7+ years of experience b. Experience with CRM/Ticketing tools c. Analytical skills (MS Excel) Good to have : a. Experience with Zoho Key Responsibilities: Customer Journey Enablement Act as the voice of the customer across onboarding, pre-show, on-ground, and post-show phases. Resolve exhibitor and visitor queries related to registration, payments, tools, and logistics. Create and maintain FAQs, knowledge base articles, and user guides. Conduct proactive check-ins with key accounts to pre-empt and resolve issues. Ticket Management. Manage the full lifecycle of customer support tickets using CRM/ticketing tools. Ensure timely responses and resolution as per SLAs. Categorize and prioritize tickets, and escalate to relevant departments as needed. Analyze recurring issues and collaborate internally to fix root causes. Customer Insights & Process Improvement Track and report customer feedback, ticket trends, and satisfaction scores (CSAT/NPS). Collaborate with tech/product and ops teams to improve customer-facing processes. Share actionable customer insights to inform and improve future trade fair editions. Key Requirements Bachelor's degree with 7–10 years of experience in customer success, service, ops support, or helpdesk. Hands-on experience with CRMs or ticketing tools like Hubspot, Freshdesk, or Zoho Desk. Strong verbal and written communication skills in English. Customer-first mindset with high ownership and accountability. Ability to multitask, stay calm under pressure, and handle escalations. Strong prioritization and ticket management skills. Basic understanding of trade fair or event operations (preferred)

About Our Client: Our client is a tech-enabled outsourcing platform that integrates AI with human expertise to deliver exceptional customer experiences. Their services—ranging from telecalling to sales and support—leverage automation and trained professionals to drive efficiency, reduce costs, and scale business growth across industries. Job Description: AI Success Manager Location: Noida Experience: 3+ Years Qualification: Bachelors in Engineering or relevant field About the role: This is a customer-facing, project management + technical role focused on deploying AI voice/chat agents for clients. You’ll act as a bridge between customers, tech, and internal teams—making sure the AI agent is designed, integrated, tested, launched, and improved continuously. Responsibilities: Conduct deep-dive sessions to capture goals, data flows, compliance rules, and success metrics. Translate requirements into a clear agent blueprint for building AI agent—conversation flows, prompts, fallback logic, and reporting. Coordinate Product, Engineering, and Ops to configure, test, and launch the AI agent within agreed timelines and budgets. Connect the agent with CRMs, telephony, and data sources via APIs and webhooks; validate end-to-end hand-offs. Guide customers through UAT, collect feedback, and secure go-live approval. Track containment rate, CSAT, and other KPIs; fine-tune prompts and flows to boost performance. Identify new use cases and channels, build business cases, and partner with Sales to grow account revenue. Surface product gaps and influence the roadmap with data-backed insights. Support and coordinate with the operations team and other stakeholders to ensure seamless delivery to customers. Raise open issues with cross-functional teams and drive resolution in a timely manner. “Growth” getter & upseller: Find opportunities to upsell/cross-sell/upgrade in existing customer base to expand the MRR or recurring revenue. Solicit references from existing customers. Own the customer journey from kickoff to steady state, helping prompt writers design, launch and iterate on their AI agents. Coordinate with finance teams for billing initiatives. Run regular check-in meetings through weekly, monthly, and quarterly business reviews to proactively address customer needs, and concerns, and provide quick and effective solutions. Requirements: 3+ years in customer-facing implementation of conversational AI (voice or chat). Proven experience integrating AI solutions with CRMs or ticketing platforms (e.g., Zendesk, Freshdesk, custom stacks). Comfort with basic web tech and APIs, enough to collaborate effectively with engineers. Strong project-management discipline: scoping, timelines, risk mitigation, stakeholder updates. Executive-level communication skills; able to translate technical details into business impact. Mindset of continuous improvement—you treat go-live as Day 1, not done. About Hireginie: Hireginie is a prominent talent search company specializing in connecting top talent with leading organizations. We are committed to excellence and offer customized recruitment solutions across industries, ensuring a seamless and transparent hiring process. Our mission is to empower both clients and candidates by matching the right talent with the right opportunities, fostering growth and success for all.

B2BTravelAgency.com (BTA) is a global, technology-driven B2B travel platform enabling travel businesses of all sizes to streamline their operations. We offer access to a wide range of B2B inventories—flights, hotels, holiday packages, activities, visas, and travel insurance - helping agencies automate and scale globally with seamless connectivity. Job Summary We are looking for a Technical Support Intern to join our fast-paced, customer-centric team. In this role, you’ll assist in resolving user issues, supporting portal navigation, and ensuring a smooth user experience on our travel platform. This internship is designed as a learning opportunity , and selected interns will receive comprehensive training and hands-on guidance from our experienced team. Successful candidates may be offered a full-time position at the end of the internship. Key Responsibilities: Provide first-level technical support to B2B clients via chat, email, or phone. Assist users in navigating and using the BTA online travel portal. Troubleshoot and document technical issues, and escalate when needed. Collaborate with internal teams to ensure effective issue resolution. Participate in regular training sessions to stay updated on platform features and tools. Help maintain and update support documentation and FAQs. Ensure timely and professional communication with clients. What You’ll Learn / Training Provided: Complete onboarding and product training to understand our travel platform. Guided mentorship from senior technical support and product teams. Exposure to real-world B2B technical support operations. Practical knowledge of travel tech systems, client management, and ticketing tools. Requirements: Currently pursuing or recently completed a degree in IT, Computer Science, Engineering, or a related field. Strong communication and problem-solving skills. Basic understanding of web-based platforms and technical troubleshooting. Willingness to learn and adapt in a dynamic environment. Customer-first mindset and ability to remain calm under pressure. Preferred but not mandatory: Familiarity with travel industry platforms (GDS, APIs, etc.) Exposure to support tools like Zendesk, Freshdesk, or similar. What We Offer Structured training and real-world experience Internship certificate upon completion Opportunity for full-time placement based on performance A collaborative, growth-focused work environment Stipend - 10000/- per month Duration - 3 Months Ready to join our team and make a real impact? Please submit your resume and portfolio to hr.india@tripbrandsgroup.com Contact no - 7736455581

We are looking for a proactive and detail-oriented Customer Support Executive for a non-voice process . The role involves resolving customer issues through ticketing systems and live chat, ensuring timely, professional, and accurate responses to maintain high levels of customer satisfaction. Key Responsibilities: Respond promptly and professionally to customer queries via live chat and email. Handle support tickets by identifying issues, providing solutions, and ensuring timely resolution. Document all customer interactions and issue resolutions in the system accurately. Escalate complex issues to relevant departments while maintaining ownership of the ticket. Monitor open tickets to ensure timely follow-ups and closure. Maintain service level agreements (SLAs) for response and resolution times. Suggest process improvements based on recurring customer feedback. Collaborate with internal teams to ensure customer concerns are addressed efficiently. Requirements: Strong written communication skills in English. Ability to multitask and manage multiple conversations or tickets simultaneously. Familiarity with CRM or ticketing tools like Zendesk, Freshdesk, or similar platforms is an advantage. Basic computer knowledge and proficiency in typing. Strong problem-solving and interpersonal skills. Ability to work in a team and under minimal supervision. Educational Qualification: Graduate in any discipline (preferred but not mandatory). 0–2 years of experience in a similar non-voice support role. Job Types: Full-time, Permanent, Fresher Pay: Up to ₹25,000.00 per month Application Question(s): Are you from Indore, Madhya Pradesh? Language: Do you have fluency in English? (Required) Work Location: In person

Job Title:CUSTOMER SUPPORT REPRESENTATIVE 🏢 Company: KILONEWTONS 📍 Location: Hyderabad, India (Work From Office) 📅 Experience: 2+ Years in Customer Support 🌐 Website: www.kilonewtons.com 🌟 About The Role We're looking for an enthusiastic Customer Support Representative to deliver exceptional service for our global clients. You'll be the frontline voice of KILONEWTONS, solving problems and creating positive customer experiences. 🎯 Key Responsibilities ✔ Multi-Channel Support: Handle customer queries via phone, email, chat & social media ✔ Technical Troubleshooting: Diagnose and resolve product/service issues ✔ CRM Management: Log all interactions in Zendesk/Salesforce ✔ Knowledge Base: Contribute to FAQ documents and help guides ✔ Escalation Handling: Route complex issues to appropriate teams ✔ Feedback Collection: Share customer insights with product teams ✔ Upselling: Identify opportunities for additional services (where applicable) 💡 Must-Have Skills ✅ 2+ years in technical support/customer service roles ✅ Excellent English + Hindi/Telugu (verbal & written) ✅ Proficiency in CRM tools (Zendesk, Freshdesk, or Salesforce) ✅ Strong typing skills (40+ WPM) ✅ Basic troubleshooting skills for software/hardware issues ✅ Familiarity with remote support tools (TeamViewer, Zoom) 🖥️ Technical Requirements Working knowledge of Windows/Mac OS Understanding of SaaS products Experience with payment gateways (advantageous) ✨ Why Join Us? 💰 Competitive salary (₹3.5L - ₹5L PA) + performance bonuses 🏆 Growth opportunities in a fast-growing tech company 🧑‍💻 Modern workspace in HITEC City 📚 Continuous training & skill development 🩺 Comprehensive health insurance 📨 How To Apply Send your resume with: Current & expected CTC Notice period to: 📧 careers@kilonewtons.com 📝 Email Subject: "Application for Customer Support - Hyderabad [Your Name]" ⏰ Hiring Timeline Shortlisted candidates will be contacted within 30 business days 💬 "Customer satisfaction is our priority - help us deliver smiles with every interaction!" [wp_code id="1"]

We are seeking a dedicated and professional International Customer Service Executive to handle global customer queries, complaints, and support requests via phone, email, or chat. The ideal candidate should possess excellent communication skills, empathy, and a problem-solving attitude to deliver a world-class customer experience. Key Responsibilities: Handle customer queries from international clients via voice, email, and chat support. Resolve product or service issues by clarifying customer complaints and determining the root cause. Maintain detailed records of customer interactions using CRM tools. Ensure customer satisfaction by providing timely and effective solutions. Meet performance benchmarks in terms of quality, accuracy, and response time. Collaborate with internal departments to resolve complex issues. Stay updated on product knowledge, policies, and industry best practices. Requirements: Bachelor's degree or equivalent. 1+ years of experience in international customer service preferred. Excellent written and spoken English communication skills. Strong interpersonal and problem-solving skills. Willingness to work in night shifts or across multiple time zones. Familiarity with customer support tools (e.g., Zendesk, Freshdesk, Salesforce, etc.). Ability to handle pressure and multi-task in a fast-paced environment. Job Types: Full-time, Permanent Pay: ₹8,694.90 - ₹30,000.00 per month Benefits: Health insurance Schedule: Monday to Friday Night shift Rotational shift Weekend availability Language: English (Preferred) Work Location: In person Speak with the employer +91 7051326100

We are seeking a dedicated and professional International Customer Service Executive to handle global customer queries, complaints, and support requests via phone, email, or chat. The ideal candidate should possess excellent communication skills, empathy, and a problem-solving attitude to deliver a world-class customer experience. Key Responsibilities: Handle customer queries from international clients via voice, email, and chat support. Resolve product or service issues by clarifying customer complaints and determining the root cause. Maintain detailed records of customer interactions using CRM tools. Ensure customer satisfaction by providing timely and effective solutions. Meet performance benchmarks in terms of quality, accuracy, and response time. Collaborate with internal departments to resolve complex issues. Stay updated on product knowledge, policies, and industry best practices. Requirements: Bachelor's degree or equivalent. 1+ years of experience in international customer service preferred. Excellent written and spoken English communication skills. Strong interpersonal and problem-solving skills. Willingness to work in night shifts or across multiple time zones. Familiarity with customer support tools (e.g., Zendesk, Freshdesk, Salesforce, etc.). Ability to handle pressure and multi-task in a fast-paced environment. Job Types: Full-time, Permanent Pay: ₹8,694.90 - ₹30,000.00 per month Schedule: Night shift Experience: International voice process: 1 year (Required) Language: English (Required) Work Location: In person

Key Responsibilities: Monitor and evaluate sales calls, emails, and CRM entries to ensure adherence to scripts, communication quality, compliance, and accuracy. Score and document QA assessments, identifying areas of improvement and excellence. Provide constructive feedback and recommendations to sales team members to improve communication and process effectiveness. Collaborate with Team Leads/Managers to develop quality standards, scripts, and benchmarks. Support in designing and delivering training or coaching sessions based on QA findings. Analyze trends in quality scores and report key metrics and insights to stakeholders. Ensure CRM hygiene and data accuracy , flagging gaps or inconsistencies. Assist in refining quality checklists , sales scripts, and SOPs to reflect best practices. Participate in calibration sessions to maintain consistency in quality scoring. Requirements: Bachelor's degree in Business, Communications, or a related field. 1–3 years of experience in Sales QA, Customer Support QA, or Sales Operations. Strong understanding of inside sales, telesales, or B2C/B2B sales processes. Excellent listening, communication, and feedback skills. Detail-oriented with strong analytical and documentation abilities. Proficient in CRM tools (e.g., Salesforce, Zoho, HubSpot) and MS Excel/Google Sheets. Familiarity with call recording or QA software is a plus. Preferred Qualifications: Experience in EdTech, FinTech, or high-volume sales environments. Knowledge of sales compliance frameworks or customer experience principles. Exposure to tools like Gong, Observe.AI, or Freshdesk is advantageous. Certification in quality, sales enablement, or soft skills training is a bonus.

Responsibilities & Accountability:* 1. Register vendor invoices in the Agresso system with full accuracy and completeness. 2. Prepare and process payment batches for clients/vessels, ensuring timely execution. 3. Review and ensure compliance with accounts payable procedures, addressing any discrepancies. 4. Meet monthly payment deadlines and proactively communicate delays or issues. 5. Manage document archive software for all clients and vessels. 6. Perform SOA reconciliation and resolve routine vendor queries. 7. Handle cross-vessel invoice postings and FDA invoice closures in Agresso. 8. Use MS Flow for vendor payment approvals and respond to Freshdesk tickets daily. 9. Verify invoices against POs and receiving reports, coding them correctly in the system. 10. Support month-end and year-end closing, including MIS reporting and AP analysis. Qualification & Experience BCom with 1-2 years’ experience in accounts payable Should have relevant experience in a shipping industry

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description Overview As a Customer Success Engineer (CSE) for the CX Suite of Products (Freshdesk, Freshchat, Freshcaller, and Freddy AI), you will serve as a trusted product advisor, working closely with Customer Success Managers (CSMs), Account Managers (AMs), Product, Engineering, Support, and other Go-To-Market teams to drive customer success and maximize product adoption. Rather than managing a portfolio of accounts directly, you will assist customer-facing teams by providing technical guidance, solution consulting, workflow assessments, and strategic recommendations to help customers fully realize the value of the CX Suite. Your expertise across support workflows, digital engagement, conversational AI, and customer journey optimization will play a critical role in enhancing customer outcomes, expanding product usage, and influencing the product roadmap. Key Responsibilities Adoption through Product Consultation Act as a subject matter expert (SME) for Freshdesk, Freshchat, Freshcaller, and Freddy AI, assisting CSMs and customers with advanced product consultations, use case reviews, and adoption strategies. Conduct workflow audits and discovery sessions (including agent shadowing) to assess adoption trends, identify gaps, and recommend improvements aligned to customer goals. Provide consultative guidance and best practices across ticketing, messaging, calling, automation, AI, analytics, and omni-channel engagement. Partner with customers during key transformation initiatives, helping them design optimal workflows, leverage AI/automation, and unlock self-service efficiencies. Retention & Expansion Strategy Support CSMs in driving retention and expansion by addressing adoption challenges, demonstrating product value, and positioning solutions based on customer needs. Drive data-backed utilization-based expansion campaigns in collaboration with the account team using insights from workflow audits and product analytics. Proactively engage on at-risk accounts by providing mitigation strategies and actionable guidance to support CSMs. Cross-Functional Collaboration & Roadmap Influence Represent customer needs in internal expansion and Product & Engineering (P&E) connects, surfacing churn risks, feature feedback, and adoption barriers. Consolidate structured customer insights to influence roadmap planning and advocate for enhancements that align with customer priorities. Participate in the CX Steering Committee, representing customer needs in product development discussions. Learning & Enablement Lead workshops, webinars, and enablement sessions focussing on support transformation journeys. Spearhead enablement initiatives for CSMs by building adoption dashboards, ROI calculators, playbooks, FAQs, and driving CSE-AMA sessions. Develop tools, templates, and best practice guides to help teams proactively identify opportunities for product adoption and expansion. Stay updated on product innovations and industry trends, continuously refining enablement assets and consultative approaches. Customer Advocacy Lead Customer Outreach programs to collect feedback on new features, product gaps, and areas for improvement. Actively contribute to the Freshworks Community by joining Ask an Expert sessions, participating in Customer Councils (VOC). Identify and showcase customer success stories that highlight the transformational impact of the CX Suite Lead workshops, webinars, and enablement sessions focussing on support transformation journeys. Spearhead enablement initiatives for CSMs by building adoption dashboards, ROI calculators, playbooks, FAQs, and driving CSE-AMA sessions. Develop tools, templates, and best practice guides to help teams proactively identify opportunities for product adoption and expansion. Stay updated on product innovations and industry trends, continuously refining enablement assets and consultative approaches. Qualifications 3+ years of experience in CX consulting, technical account management, solutions engineering, or other customer experience focussed roles. Strong product knowledge of Freshdesk, Freshchat, Freshcaller, Freddy AI preferred Deep understanding of customer service operations, digital engagement trends, AI in support, omnichannel workflows, and automation best practices. Hands-on experience conducting discovery workshops, workflow assessments, technical training, and customer enablement sessions. Strong analytical skills to evaluate product adoption, usage trends, customer health metrics, and ROI. Excellent communication, presentation, and stakeholder management skills, able to work across technical and business teams. Proven ability to influence product roadmap through structured customer feedback. Experience working with cross-functional teams (Product, Engineering, Support, Sales) to deliver value-driven outcomes for customers Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Supervise day-to-day operations of the US customer support team Ensure timely and effective resolution of customer inquiries via email, chat, and phone Act as the point of escalation for critical or complex customer issues Monitor team performance through KPIs and service metrics such as AHT, CSAT, FCR, etc. Coordinate with cross-functional teams (Product, Tech, QA, Sales) to resolve issues and enhance customer satisfaction Conduct team training, quality audits, and regular performance reviews Ensure all documentation, SOPs, and helpdesk resources are accurate and up to date Provide daily/weekly/monthly reports on team performance and customer feedback Collaborate with US-based stakeholders and internal leadership on strategic initiatives Required Skills & Qualifications: Bachelor's degree in any discipline (preferred: Business Administration, IT, or related field) 46 years of total experience with at least 12 years in a supervisory/lead role in international (US) customer support Excellent written and verbal English communication skills Strong problem-solving ability and customer-first mindset Hands-on experience with CRM/helpdesk tools such as Zendesk, Freshdesk, Jira, Salesforce Proven ability to manage and mentor support teams effectively Comfortable working night shifts aligned with US time zones Nice to Have: Experience in FinTech, SaaS, or enterprise software environments Knowledge of escalation management, SLAs, and workflow automation Exposure to tools like Confluence, Google Workspace, and Microsoft Office Suite