Company Details Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description Role Overview As a Customer Success Engineer (CSE) for the CX Suite of Products (Freshdesk, Freshchat, Freshcaller, and Freddy AI), you will serve as a trusted product advisor, working closely with Customer Success Managers (CSMs), Account Managers (AMs), Product, Engineering, Support, and other Go-To-Market teams to drive customer success and maximize product adoption. Rather than managing a portfolio of accounts directly, you will assist customer-facing teams by providing technical guidance, solution consulting, workflow assessments, and strategic recommendations to help customers fully realize the value of the CX Suite. Your expertise across support workflows, digital engagement, conversational AI, and customer journey optimization will play a critical role in enhancing customer outcomes, expanding product usage, and influencing the product roadmap. Key Responsibilities Adoption through Product Consultation Act as a subject matter expert (SME) for Freshdesk, Freshchat, Freshcaller, and Freddy AI, assisting CSMs and customers with advanced product consultations, use case reviews, and adoption strategies. Conduct workflow audits and discovery sessions (including agent shadowing) to assess adoption trends, identify gaps, and recommend improvements aligned to customer goals. Provide consultative guidance and best practices across ticketing, messaging, calling, automation, AI, analytics, and omnichannel engagement. Partner with customers during key transformation initiatives, helping them design optimal workflows, leverage AI/automation, and unlock self-service efficiencies. Retention & Expansion Strategy Support CSMs in driving retention and expansion by addressing adoption challenges, demonstrating product value, and positioning solutions based on customer needs. Drive data-backed utilization-based expansion campaigns in collaboration with the account team using insights from workflow audits and product analytics. Proactively engage on at-risk accounts by providing mitigation strategies and actionable guidance to support CSMs Cross-Functional Collaboration & Roadmap Influence Represent customer needs in internal expansion and Product & Engineering (P&E) connects, surfacing churn risks, feature feedback, and adoption barriers. Consolidate structured customer insights to influence roadmap planning and advocate for enhancements that align with customer priorities. Participate in the CX Steering Committee, representing customer needs in product development discussions. Learning & Enablement Lead workshops, webinars, and enablement sessions focussing on support transformation journeys. Spearhead enablement initiatives for CSMs by building adoption dashboards, ROI calculators, playbooks, FAQs, and driving CSE-AMA sessions. Develop tools, templates, and best practice guides to help teams proactively identify opportunities for product adoption and expansion. Stay updated on product innovations and industry trends, continuously refining enablement assets and consultative approaches. Customer Advocacy Lead Customer Outreach programs to collect feedback on new features, product gaps, and areas for improvement. Actively contribute to the Freshworks Community by joining Ask an Expert sessions, participating in Customer Councils (VOC). Identify and showcase customer success stories that highlight the transformational impact of the CX Suite. Qualifications Qualifications Key Qualifications 3+ years of experience in CX consulting, technical account management, solutions engineering, or other customer experience focussed roles. Strong product knowledge of Freshdesk, Freshchat, Freshcaller, Freddy AI preferred. Deep understanding of customer service operations, digital engagement trends, AI in support, omnichannel workflows, and automation best practices. Hands-on experience conducting discovery workshops, workflow assessments, technical training, and customer enablement sessions. Strong analytical skills to evaluate product adoption, usage trends, customer health metrics, and ROI. Excellent communication, presentation, and stakeholder management skills, able to work across technical and business teams. Proven ability to influence product roadmap through structured customer feedback. Experience working with cross-functional teams (Product, Engineering, Support, Sales) to deliver value-driven outcomes for customers. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Work with our regional sales teams to convert prospects to customers Prepare and deliver bespoke technical product demonstrations at client meetings, webinars and customers events using storylines that resonate with the target audience Deliver product messaging to highlight Freshworks' value proposition through whiteboard and slide presentations, proof of concept management and RFP response documents Respond to various functional and technical customers questions and requirements Collect, assess and convey different customer requirements to central product management Become an advocate for our brand and actively promote our product solutions and services to prospects, potential and existing customers, and partners Collaborate with internal organizations (including sales, product management, and client services) to achieve sales goals Qualifications Minimum 1-4 years in Solution Engineering or in any technical role is a plus. Excellent soft skills and presentation skills are a must for this role. You will rely on the skills every single day! You should be capable of working on a cross-functional team to solve business & tech problems. You must possess solid verbal, written, presentation and interpersonal communication skills. You will work on multiple deals every month. Proven time management skills in a dynamic sales environment will come in really handy! A Bachelor’s degree is required. B.S. in Information Systems or Computer Science is nice to have. We’re looking for highly driven individuals with an execution focus and a strong sense of urgency. Prior knowledge on SaaS is an Advantage, however, if you are a fast-learner, this isn't a problem Flexible to work in shift (8AM-5PM IST) Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

A track record of managing large-scale customer service operations, followed by a transition into CX strategy, planning, or process excellence roles. Expertise with tools like Salesforce, Zendesk, Freshdesk, PowerBI, Tableau, or similar. Deep understanding of customer lifecycle metrics (NPS, CSAT, IQS, VoC programs) and proven success in improving them. Have run operations end-to-end—and now lead with a strategic and customer-centric lens. Show more Show less

Mumbai, India’s bustling financial capital, is fast becoming a hub for remote job opportunities . As we step into 2025, the Work from Home Jobs in Mumbai is stronger than ever, offering flexibility, work-life balance, and access to global careers without leaving the city. Whether you’re a fresher , an experienced professional , or a freelancer , there are plenty of remote job roles available in Mumbai across industries like IT, finance, marketing, education, and customer service . In this article, we explore the top work-from-home jobs in Mumbai hiring in 2025 , leading companies offering them, required skills, and how to apply effectively. Why Work from Home Jobs Are Booming in Mumbai Before diving into specific job roles, here are some reasons why WFH jobs are trending in Mumbai: High commuting time and congestion encourage remote work adoption. Digital infrastructure in Mumbai enables smooth connectivity and collaboration. Many global companies and startups have their operations headquartered or based in Mumbai. Employees demand flexible and hybrid job models, prompting companies to offer WFH roles. Top Work from Home Jobs in Mumbai Hiring in 2025 Software Development & Engineering With the rise of SaaS products, e-commerce, and app-based services, software developers are in high demand. Popular Remote Roles: Full Stack Developer Backend Developer (Node.js, Python, Java) Mobile App Developer (Android/iOS) Front-end Developer (React, Angular) Top Hiring Companies: TCS LTI (Larsen & Toubro Infotech) Accenture Capgemini Zoho Skills Required: Git, APIs, RESTful services Agile methodologies Strong problem-solving skills Digital Marketing Digital marketing remains a top career choice for remote professionals in Mumbai due to its online nature. Roles Available: SEO Specialist Social Media Manager Google Ads Manager Email Marketing Executive Content Strategist Employers Hiring: Schbang Kinnect Freelancer platforms (Upwork, Fiverr) Digital agency startups Skills In Demand: Google Analytics, Google Ads Social media tools (Hootsuite, Buffer) Copywriting & marketing funnels Also Read: High-Paying Work from Home Jobs in Hyderabad for Tech Professionals Content Writing & Editing Mumbai’s strong media and publishing background has made content creation a thriving remote industry. Remote Job Profiles: Blog Writer Copywriter Technical Writer Scriptwriter Proofreader/Editor Top Companies & Portals: Times Internet Scroll.in Network18 Freelancer platforms (Freelancer.com, ProBlogger) Skills Needed: Excellent grammar and creativity SEO writing knowledge Research and adaptability Data Analysis & Business Intelligence As companies become data-driven, the demand for remote data analysts in Mumbai is skyrocketing. WFH Job Titles: Data Analyst Power BI Developer Data Scientist Business Analyst Key Employers: J.P. Morgan Quantiphi Fractal Analytics Mu Sigma Tools To Know: Excel, SQL Tableau, Power BI Python or R for data science Online Teaching & E-Learning Mumbai is witnessing a surge in EdTech platforms that hire remote educators and course creators. Work-from-Home Jobs In Education: Subject Matter Expert Online Tutor (Math, Science, English) Instructional Designer Course Content Developer Top Hiring EdTech Firms: BYJU’S Vedantu Unacademy Teachmint Qualifications: Bachelor’s or Master’s in the teaching subject Presentation skills LMS tools like Moodle, Google Classroom Virtual Assistant & Administrative Support A popular role among remote freelancers and part-time professionals in Mumbai. Key Job Roles: Executive Assistant Data Entry Specialist Online Scheduler Project Coordinator Top Platforms: Fiverr Upwork VirtualStaff.ph Task Virtual Skills Required: MS Office, Google Workspace Time management Communication skills Customer Support & Telecalling This is one of the easiest domains to enter for remote work, with ample openings across Mumbai. Popular WFH Roles: Customer Support Executive Tech Support Agent Chat Support Representative Telecaller – Sales/Inbound Hiring Companies: Tech Mahindra Amazon Reliance Jio BPO firms and startups Requirements: Clear communication CRM tools like Zendesk, Freshdesk Multilingual skills are a bonus Also Read: Top Companies in Kolkata Offering Remote Jobs in 2025 Graphic Design & Video Editing Mumbai’s creative ecosystem drives high demand for remote designers and editors in advertising, YouTube, and film. WFH Design Roles: Graphic Designer UI/UX Designer Motion Graphics Artist Video Editor Companies Hiring: Times Now FilterCopy Small ad agencies Freelance clients via Behance, Dribbble Key Tools: Adobe Suite (Photoshop, Illustrator, Premiere Pro) Canva, Figma Final Cut Pro, After Effects Finance & Accounting Finance professionals with experience in taxation, accounts, and audits can easily transition into remote roles. Remote Job Titles: Chartered Accountant (CA) Financial Analyst Bookkeeper Tax Consultant Hiring Companies: Deloitte PwC India KPMG CA firms in Mumbai Tools Required: Tally, Zoho Books QuickBooks Excel and Google Sheets HR & Recruitment Remote recruitment and HR operations are growing as companies digitize their hiring processes. Roles You Can Apply For: HR Executive IT Recruiter Payroll Specialist Training & Development Manager Hiring Firms: Randstad Adecco ABC Consultants In-house HR teams of tech startups Core Skills: HRMS software knowledge Communication and negotiation Interview coordination Top Companies Offering Remote Jobs in Mumbai Here’s a list of top companies and startups offering remote work in Mumbai : TCS – Multiple hybrid and full remote roles in IT Accenture – Business and technology roles from home Capgemini – Cloud and cybersecurity jobs Amazon – WFH roles in support and operations Schbang & Kinnect – Creative and marketing WFH positions BYJU’S & Unacademy – Remote teaching and curriculum design Zoho & Freshworks – Product support, sales, and development UpGrad & WhiteHat Jr. – EdTech content and teaching roles Haptik – AI chatbot-related roles LTI (L&T Infotech) – IT jobs with remote options In-Demand Remote Job Portals in Mumbai (2025) Looking to apply for remote jobs in Mumbai? Here are popular job portals and freelance websites : CareerCartz.com LinkedIn Naukri.com Glassdoor AngelList (for startups) Remote OK Indeed Fiverr, Upwork, Freelancer.com Tips to Land a Remote Job in Mumbai Optimize your Resume – Highlight remote work experience, self-management, and tech tools. Build Online Presence – Use LinkedIn, GitHub (for developers), Behance (designers), etc. Upskill Yourself – Take online certifications (Google, HubSpot, Coursera). Have a Basic Home Setup – Laptop, camera, stable Wi-Fi, noise-free zone. Follow Up – After applying, send polite follow-ups to show interest. Prepare for Virtual Interviews – Practice using Zoom, Google Meet, or Microsoft Teams. Conclusion – Work from Home Jobs in Mumbai With Mumbai’s fast-paced evolution and digital transformation, remote jobs are no longer just a pandemic trend—they’re the future of work . Whether you’re in IT, marketing, education, or design, the city’s companies are increasingly embracing remote-first roles to attract and retain top talent. By targeting the right industries and continuously upskilling, you can build a successful work-from-home career in Mumbai in 2025 while enjoying the flexibility and comfort of working from anywhere. FAQs: Work from Home Jobs in Mumbai Which industries in Mumbai are offering the most WFH jobs in 2025? IT, digital marketing, finance, education, and customer service are leading the remote work trend in Mumbai. Are there remote jobs for freshers in Mumbai? Yes. Many companies like TCS, BYJU’S, and Capgemini hire freshers for WFH roles in support, teaching, and development. Do companies in Mumbai pay well for remote roles? Absolutely. Remote jobs offer competitive salaries, especially in tech, marketing, and finance. Can I work remotely from outside Mumbai for a Mumbai-based company? Yes, most companies allow remote work from anywhere in India, especially in hybrid or fully remote models. What are the top freelancing websites for Mumbai professionals? Fiverr, Upwork, Freelancer.com, and Truelancer are widely used by freelancers in Mumbai. How do I prepare for a remote job interview? Ensure a good internet connection, test your video/audio, and prepare to talk about remote collaboration tools you use. Are remote teaching jobs available in Mumbai? Yes, platforms like BYJU’S, Vedantu, and WhiteHat Jr. offer remote teaching roles for various subjects. Which tools are important for remote workers? Zoom, Slack, Microsoft Teams, Google Workspace, Asana, and Trello are commonly used tools. How do I know if a WFH job is legitimate? Apply only through verified platforms like CareerCartz, LinkedIn, or official company websites. Avoid roles asking for upfront payments. What certifications help in landing WFH jobs in Mumbai? Certifications in digital marketing, cloud computing, coding, data analytics, and project management are highly valuable. Related Posts: 5 High-Demand Remote Entry-Level Jobs You Can Start Today How to Thrive in Remote Customer Service Jobs: Tips for Success Empowering Women: The Best Work From Home Jobs for Female Best Ruby on Rails Remote Jobs for 2025 100% Genuine Online Work From Home Jobs Without Investment [2025] Top 10 Work from Home Jobs in Delhi Hiring Now How to Find Genuine Work from Home Jobs in Delhi Without Investment Top 1099 Work From Home Jobs in the U.S. for Independent Contractors Show more Show less

Customer Support Executive Location: Ahmedabad (On-site only) Company: Gimatex Industries Pvt. Ltd. Brands: Minus One & Gimaq Work Days: 6 days a week Experience: 2–3 years Role Overview We are looking for a proactive and detail-oriented Customer Support Executive to handle customer communication, resolve queries efficiently, and maintain accurate records. The ideal candidate will be fluent in Hindi, English , and at least one regional language , and will have experience working with CRM tools and data entry in Excel. Key Responsibilities Respond to customer queries via phone, email, and chat in a timely and professional manner Communicate fluently in Hindi, English , and a regional language (preferred) Resolve order issues, complaints, and feedback with a solution-oriented approach Maintain detailed records of customer interactions using CRM software Update and organise customer data using Excel or Google Sheets Coordinate internally with warehouse, operations, and sales teams Assist in improving the customer experience through feedback collection and follow-ups Requirements 2–3 years of experience in customer support or client servicing Fluency in Hindi, English , and one regional language (e.g., Gujarati, Marathi, etc.) Strong written and verbal communication skills in English Familiarity with CRM systems like Zoho, Freshdesk, or similar Proficient in Excel/data entry and organised recordkeeping Ability to multitask , manage time, and stay calm under pressure Empathetic, polite, and patient approach to customer handling What We Offer Opportunity to work with two fast-growing fashion brands Friendly, startup-paced work environment Exposure to D2C and marketplace operations Show more Show less

Job Information Date Opened 04/06/2025 Province Uttar Pradesh Job Type Full time Industry Software Product Shift Timing Night shift/US Work Experience 0-3 years Weekly Off 5 Day working with Saturday and Sunday off City Noida Country India Postal Code 201303 Job Description Broad Function: We are seeking an experienced Customer Support with exceptional English proficiency, you will provide front-line assistance to customers via phone, email, and chat, addressing technical issues and product questions, your role involves in managing support tickets, follow up with customers, assist with U.S. Locker installations, and collaborate with internal teams to improve service. Strong communication, problem-solving skills, and a customer-focused mindset are key to success in this role. Roles and Responsibilities: Respond to customer inquiries via phone, email, or chat regarding basic technical issues and general product usage. Make outbound calls to customers for feedback, follow-up, and resolution confirmation. Log and track support requests in the ticketing system and escalate complex issues to the dedicated team. Maintain accurate records of customer interactions and issues. Collaborate with internal teams to improve processes, documentation, and customer satisfaction. Handle the US Lockers installations Requirements Desired Candidate profile: 1–3 years of experience in customer support, technical helpdesk, or a related role. Strong communication and interpersonal skills, especially over the phone. Basic understanding of software or technical products and ability to learn quickly. Problem-solving mindset with patience and empathy for customer concerns. Experience with CRM or support tools (e.g., Zendesk, Freshdesk, Salesforce) is a plus. Ability to manage multiple tasks and prioritize effectively. Familiarity with common troubleshooting for software or web-based tools. Prior experience in a B2C or B2B customer service environment Benefits The company offers a range of employee benefits including: Cashless medical insurance for employees, spouses, and children Accidental insurance coverage Life insurance coverage Retirement benefits including Provident Fund (PF) and Gratuity ESI* Sodexo benefits for income tax savings Paternity & Maternity Leave Benefit National Pension Saving

Overview CACTUS is a remote-first organization and we embrace an accelerate from anywhere culture. You may be required to travel to our Mumbai office based on business requirements or for company/team events. We’re seeking a dynamic and results-driven Senior Associate - Account Manager to lead and grow strategic partnerships with global academic publishers. In this client-facing role, you’ll manage high-impact accounts, drive business growth through relationship management, and ensure service excellence across marketing and project delivery. If you have a strong background in account management, publishing, data analytics, and client engagement, and are passionate about shaping the future of scholarly communications, this is the opportunity for you. Responsibilities Lead the development and nurturing of new and existing key publisher accounts. Successfully orchestrate the launch of impactful partnerships with publishers. Take ownership of key publisher accounts, ensuring their continued growth through product optimization ideas and marketing outreach. Efficiently project manage key accounts, ensuring seamless service delivery. Assist clients in the effective product and marketing implementation of services and strategic project planning. Address customer queries promptly and efficiently, maintaining a high level of client satisfaction. Demonstrate agility and an adaptable working spirit, collaborating seamlessly with cross-functional teams. Work closely with the leadership team to strategize service enhancements and successful launches. Develop and manage data systems, reporting mechanisms, dashboards, and performance metrics on systems like Tableau, Power BI, Google Analytics and Freshdesk. Provide insights and analytics that contribute to key business decisions and growth strategies on a regular basis. Qualifications And Prerequisites Account growth experience of 3 years, preferably in academia or publishing. Experience with tools like Tableau, Power BI, Google Analytics and Excel. Sharp business acumen with a proven problem-solving aptitude. A customer-friendly approach that aligns with our commitment to exceptional client service. Strong prioritization system & identify needle-movers from hygiene tasks. Application Process For this role, the selection process will include a 30-minute conversation with the Senior Manager, followed by an assignment round. Once the assignment is submitted, there will be a 30-minute catch-up discussion to review your work. The final step will be an HR discussion. All interviews will be conducted virtually using MS Teams. Show more Show less

Link to Apply at the bottom of the JD. Please read the requirements carefully before applying.About LimeChatAt LimeChat , our mission is to revolutionize conversational commerce by enabling human-level interactions on WhatsApp. Backed by top-tier investors and a proud member of Y Combinator's Winter 2021 (YC W21) batch , we are at the forefront of AI-driven customer engagement. Serving over 300+ prominent brands like HUL, ITC, Piramal Health, Wow Skin Science, Sugar Cosmetics, and Snitch, we transform the way businesses interact with customers through exceptional AI-powered chat experiences.Our founders are Computer Science alumni from IIT Delhi with a specialization in AI and have been recognized as Forbes 30 Under 30 honorees for their groundbreaking work. Their vision and leadership drive us to build the best products in the industry.We pride ourselves on our culture at LimeChat. We think of our company as an elite sports team with A-players in each role. When such rockstar team members work together, they push each other to improve and become outstanding as a result. People who have worked at LimeChat have consistently found this to be the highest-growth period of their entire careers.Working at a rocketship startup is tough but rewarding in terms of personal growth. Many of our team members have seen exceptional growth within LimeChat in a very short period. Many have also gone on to become leaders at top companies or even founded their own companies.We don’t measure productivity by work hours but by initiatives to create and implement new ideas that shape the future of the company. Problem-solving isn’t an asset; it’s an expectation. We look forward to building something truly remarkable together.Some Quotes We Live By“It’s okay to fail. It’s not okay to not try.”“Do the right thing when others are not looking.”What are we looking for?We're on the lookout for tech-savvy problem solvers. As a key player in our team, your knack for diagnosing, troubleshooting, and utilizing tools like SQL, Freshdesk, JIRA, and Kibana will be invaluable. If you're passionate about exceeding SLAs, ensuring client satisfaction, and contributing to a dynamic work environment, join us on this exciting journey. Your skills will be the driving force behind the success of our engineering and support teams. Let's make a difference together!ResponsibilitiesDiagnose, troubleshoot, and escalate bugs to the engineering team.Monitor and resolve client issues using logs and internal tools.Utilize SQL to run scripts and retrieve data per client requests.Adhere to SLAs, ensuring high customer satisfaction and throughput.Use Freshdesk (Ticketing) and JIRA for effective issue tracking and management.RequirementsBachelor's degree in Computer Science, Information Technology, or related field.Proficiency in SQL for data retrieval and analysis.Experience with Freshdesk (Ticketing) and JIRA for issue tracking.Strong troubleshooting skills and the ability to diagnose technical issues.Excellent communication skills, both written and verbal.Customer-focused with a commitment to meeting and exceeding SLAs.Analytical mindset and adaptability to a fast-paced environment.Collaborative team player with a willingness to share knowledge.Good knowledge of tools like kibana to be able to understand and read logsBonus SkillsB2B SAAS experienceApply HereDoes this role sound like a good fit? Apply here Show more Show less

About Highlevel: HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names. Our People With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home. Our Impact Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen. Learn more about us on our YouTube Channel or Blog Posts About the Role: Seeking a Full Stack Developer with a minimum of 4+ year's hands-on experience in Node.js and Vue.js (or React/Angular). You will be instrumental in building cutting-edge, AI-powered products. Team-Specific Focus Areas: Conversations AI: Develop AI solutions for appointment booking, forms filling, sales, and intent recognition Ensure seamless integration and interaction with users through natural language processing and understanding Workflows AI: Create and optimize AI-powered workflows to automate and streamline business processes Voice AI: Focus on VOIP technology with an emphasis on low latency and high-quality voice interactions Fine-tune voice models for clarity, accuracy, and naturalness in various applications Support AI: Integrate AI solutions with FreshDesk and ClickUp to enhance customer support and ticketing systems Develop tools for automated response generation, issue resolution, and workflow management Platform AI: Oversee AI training, billing, content generation, funnels, image processing, and model evaluations Ensure scalable and efficient AI models that meet diverse platform needs and user demands Responsibilities: Lead the design and development of large-scale AI agents and generative AI applications Evaluate and optimize AI response models to improve accuracy, relevancy, and performance Develop robust backend systems using Node.js and optionally integrate with Python for AI-related tasks Design intuitive front-end interfaces using frameworks like Vue.js, React Build and maintain scalable databases, primarily using MongoDB, and ensure seamless data management Collaborate with cross-functional teams to deliver production-ready applications with significant usage Ensure high-quality code with version control tools like Git and implement CI/CD pipelines Stay updated with the latest AI technologies and frameworks to drive innovation Requirements: Expertise with building large scale AI Agents along with Response Evaluations Good hands-on experience with Node.Js and Vue.js (or React/Angular) Experience of working with production-grade applications deployed at scale. Bachelor's degree or equivalent experience in Engineering or related field of study 5+ years of engineering experience Expertise with MongoDB Proficient understanding of version control software (eg git) Strong communication and problem-solving skills EEO Statement: The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision. Show more Show less

We are looking to hire B.Tech freshers for the Customer Success role at Cashfree. Roles & Responsibilities (For Freshers - 2025 Batch B.Tech Graduates) Respond to Brands/ Merchants queries across email, chat, and calls to deliver timely and effective support. Collaborate with internal teams (Business/Operations) to resolve customer concerns efficiently. Follow standard support processes and guidelines to ensure high-quality resolution. Maintain Turnaround Time (TAT) as per the defined Service Level Agreement (SLA). Ensure a seamless merchant experiences through proactive communication and accurate issue resolution. Required Skills Strong verbal and written communication skills in English. Internship experience involving tools like Intercom, Freshdesk, Front, Zendesk, or similar Customer Support CRMs is preferred. Quick learner with an analytical mindset; able to understand backend systems and basic tech workflows. Detail-oriented, process-driven, and eager to contribute to a fast-paced team. Ability to understand and empathize with user concerns to provide thoughtful and accurate responses. Good to Have Prior internship or project experience in a FinTech, SaaS, or Tech Product environment. Exposure to startup culture or product-driven organizations. Basic understanding of customer support metrics and user lifecycle in digital platforms. Show more Show less

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description ● As a technical leader, scale the existing architecture and build new microservices architecture from both Application and Infrastructure standpoint. ● Own and delegate all technical decisions for the portfolio he / she owns. ● Own and deliver long term technology strategy, convince management team for investments in technology. ● Drive PoCs, evaluations, build Vs buy decisions for all strategic decisions ● Be a mentor and consultant for teams / individuals across the company ● From architecting to running services in production, you will help build them, so they are modular, secure, reliable, reusable, diagnosable, and actively monitored ● You will draw from your experience during the evaluation phase to choose the best components, and the way forward, keeping in mind the priorities of the organization. ● You should be able to clearly articulate the reasoning behind various technical decisions in simple and cogent technical documents you create ● You should have a strong focus on HA, scalability, observability, reliability and quality. ● You shall act as a role model for keeping the bar raised at all times on architecture best practices. ● Based on your experience, you shall contribute to making our internal architectural standards better by suggesting improvements as you discover better ways forward ● You will exhibit a growth mindset and continuously learn. You will then develop PoCs to regularly evaluate technologies that might better solve customer problems ● Understand platform and engineering landscape outside Freshworks Inc to ensure our platforms are evolved at regular pace ● Represent engineering in customer connect forums and help in resolving critical customer issues/ outages and reviewing the RCAs ● Represent engineering in technical conferences and present key technologies ● Driving the current AI innovation on technology we use Qualifications 18+ years of professional experience in engineering. ● Experience in designing, architecting and building large scale distributed, data-intensive system on multiple occasions. ● Experience in working with and scaling open-source technologies-based distributed systems. ● Hands on with architecture and ability to manage other senior architects directly or in-directly. ● Ability to achieve objectives via influence, working with stakeholders from other functions. ● Deep expertise in either transactional or analytical datastores is highly desired. ● Has a track record for bringing innovation and technical leadership to organizations. ● Platformisation expertise to guide early decisions that can help accelerate execution, with a mindset of build once, build with configurability and build for reuse. ● Domain experience in building B2B/B2C SaaS products on the cloud ● Experience in cloud technologies preferable AWS ● Experience in any AI technologies is a plus ● Experience with customer support products architecture would be a plus ● End-end software engineering experience, with ability to step in during outages and production issues ● In-depth knowledge of Ruby on Rails is a plus ● Knowledge of Freshworks CX products (Freshdesk / Freshchat/ Freshcaller) is a plus. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies–– that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press, including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description What will you be responsible for (about the Role): Lead platform focused, scrum teams. Design and develop solutions to complex use-cases and issues. Serve as a technical expert on the design and architecture Develop talent and grow your team into a high performing healthy development organization You will leverage your leadership to support your team in design, implementation and release of the new experiences you create. Serve as an escalation point for internal customer support and product teams As an engineering manager you will be expected to create a healthy and inclusive team culture consistent with Providence Values by modeling, caring and coaching Lead strategic planning to achieve business goals by identifying and prioritizing development initiatives that aligns with Freshworks goals Develop successful long-term code/service architectures that scales Define, measure and monitor the engineering solutions, continuously innovate to provide seamless and modern experience Setup solid engineering process and driving engineering excellence i.e. code line management, code reviews & standards, continuous integration/ continuous deployment workflows and tools. Review and drive engineering process improvements, make decisions about engineering tools and processes Being a technical leader, making decisions without higher level validation and supporting the team Qualifications Experience in leading technical teams in software engineering with platform mindset Strong experience in leading engineering teams shipping and deploying product to customers Passionate with the architectural design of large-scale, Design Patterns & SOLID principles, highly reliable, and highly available, especially around Microservices/API integrations, integrations with 3rd party systems. Expertise in one or more programming languages like Java, RDBMS (like MySQL/Oracle). Hands on experience in API Gateway, Kafka Cloud/SaaS experience, Infra knowledge of popular internet serving applications in AWS (preferred) or any other cloud and saas providers. Excellent problem-solving skills with a solid understanding data structures and algorithms Excellent interpersonal skills and can work with teams workings across various remote places Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies–– that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press, including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Overview: Freshworks seeks an experienced Engineering Manager to lead a growing team of Engineers that builds and scales one of our many products. As a technical leader, you own the engineering vision and oversee the technical standards your team thrives on. As a manager of engineers, you coach and develop our promising, young talent and ensure their collective energy is applied effectively and efficiently to accomplish not only the organizational goals, but also their individual career goals. An accomplished record as an individual contributor and experience managing an engineering team is expected to fill these shoes. Responsibilities: ● Own the development practices and standards for your team ● Own the technical architecture, drive engineering design and shoulder critical decisions ● Understand, prioritize and deliver the feature roadmap while chipping away at the technical debt ● Work effectively with a cross-functional team of product managers, designers, developers and QA ● Own the communication of the team’s progress and perception of the team itself ● Collaborate with the Support team to keep track of and triage technical issues and track them through to resolution ● Collaborate with Talent Acquisition to drive sourcing, screening, interviewing and recruitment of the right talent for your team ● Continuously improve the productivity of your team by identifying investments in technology, process and continuous delivery ● Own the morale of your team, unblock them at critical junctures, break ties in a timely manner ● Own the careers of your team members, deliver regular and timely feedback, represent your team for annual reviews and reward your performers Qualifications ● Education: Bachelor's Degree in the technical field OR equivalent work experience ● A minimum of 10 years of relevant professional work experience ● A minimum of 3 years of experience in managing a high performing engineering team ● A minimum of 6 years of object-oriented software development experience as an individual contributor ● Experience developing software in a commercial software product development environment ● A polyglot in programming languages with the ability to learn new technologies as the need arises ● Experience building large-scale performance services ● Experience leading teams that built software products fo Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

About Us HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names. Our People With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home. Our Impact Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen Learn more about us on our YouTube Channel or Blog Posts Who You Are: As an Advisor your sole responsibility is positioning yourself as the subject matter expert on software business growth through the effective use of technology. The Advisor utilizes their expertise in business process/change management and software technologies by implementing software best practices and ensuring adoption and success with HighLevel software. Including detailed onboarding playbooks and building relationships with customers, business needs, and company. Requirements: Listen and fully understand customer requirements and ‘pain points’ and translate customer requirements into implementation plans. Develop, coordinate, and execute implementation/upgrade/conversion project plans, task schedules, and resource activities to ensure on-time and effective project delivery. Design, create and manage applications, and software integration/migration deployments. Implementation services are delivered within scope or manage any changes in project scope, plans. Identify potential issues and collaborate with leadership when needed, to develop contingency Working with other departments and personnel to ensure information on customer needs are communicated. Follow up relentlessly with lagging or non-engaging accounts to ensure they implement HighLevel successfully in their business. Assist in Educational webinars, workshops, and more. Staying up to date with product features and releases. Identifies opportunities to streamline procedures, enhance revenue and improve product efficiency. Updates customer journey playbooks. Demonstrate technical acumen to convert plans into workable solutions. Communicate a passion for customer success with a team player attitude. Monitor, anticipate, and exceed customer adoption and usage metrics (i.e., renewals and net promoter scores). Conduct analysis of approved customer content and create a transition plan or migration plan. Advise customers on best practices, risks, and changes that impact institutional processes and timelines. Responsible for driving consulting milestones and achieving the agreed-upon implementation schedule. Provide guidance to customers to address critical and/or outstanding issues impacting the successful Implementation. Actively lead the consulting engagement throughout the implementation. Drive collaboration between internal functional teams and customers to achieve milestones and deliverables. Handle basic support requests during the implementation phase. Develop a strong rapport with new accounts to ensure they are enthusiastic about HighLevel and set up for long-term success. Always looking for ways to improve our onboarding delivery. Maintain product knowledge and consistent education. Cross-training with other success functions. Other duties may be assigned and/or modified as business needs change Responsibilities: Associate degree or equivalent work experience and a minimum of two years of Customer success/software implementation/consulting experience or technical support. 2-3 years of experience using HighLevel or other similar vertical solutions. Strong skills, tact and diplomacy in dealing with sensitive customer issues, with exceptional follow-through ability and communication skills. Ability to handle multiple tasks in a fast-paced environment. Knowledge of internal systems preferred (HighLevel, Freshdesk, etc.). Strong understanding and proficiency in software solutions and professional service offerings. 2+ years of customer consulting work experience preferred. 2+ years of marketing experience is a plus! Strong verbal and written communication skills. IT technical skills and platform integrations. Experience in managing a diverse group and training each according to company standards. Great communication skills, verbal, written, and presentation capabilities with both customers and leadership. Self-starter, with a strong sense of ownership, assertive follow-through, and a passion for the highest level of customer satisfaction. Ability to handle the ambiguity that arises from time to time in a dynamic and fast-paced collaborative work environment. Strong analytical and organizational skills with superior attention to detail. Ability to produce high-quality documents, SOP’s and customer journey Playbooks. Strong computer literacy, including MS Office Suite, Internet applications, and comfort and ability Equal Employment Opportunity Information The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision. Show more Show less

Help Desk Lead We are seeking a Help Desk Lead to provide first-line IT support to users by troubleshooting technical issues, responding to service requests, and maintaining IT systems. The ideal candidate has excellent problem-solving skills, strong technical knowledge, and a customer-first approach. Responsibilities Provide technical support via phone, email, chat, or in person. Troubleshoot hardware, software, and network issues Install, configure, and update operating systems & applications Maintain user accounts and permissions in Active Directory Assist with password resets, email issues, and printer troubleshooting Document issues, solutions, and IT processes in a ticketing system (ServiceNow, JIRA, Zendesk, etc.) Guide users on best IT practices and security policies Escalate complex issues to higher-level support teams Assist with hardware setup, device imaging, and asset management Perform basic network troubleshooting (Wi-Fi, VPN, IP configurations) Knowledge of security best practices Strong ITSM knowledge, project management skills Requirements: Education: Associate or Bachelor degree in IT, Computer Science, or related field (or equivalent experience)Experience: 5+ years in IT support, with leadership experience Certification CompTIA A+, CompTIA Network Technical Skills Windows, macOS, Linux troubleshooting Microsoft 365, Google Workspace, Outlook, Teams Active Directory, password resets, account management Networking basics (TCP/IP, DNS, VPN, Wi-Fi, DHCP) Ticketing systems (ServiceNow, JIRA, Freshdesk, Zendesk) Remote support tools (TeamViewer, AnyDesk, Remote Desktop) Soft Skills Strong verbal communication and customer service skills Ability to multi-task and prioritize tickets Ability to own tickets from creation to resolution Ability to lead and mentor other team members Analytical and problem-solving mindset Teamoriented and eager to learn Nice To Have Certification(s) HDI Desktop Support Technician, ITIL v4, AWS CLF-CO1, AWS CLF-CO2, AZ-104 Mandatory Skills CompTIA A, CompTIA Network Windows, macOS, Linux troubleshooting Microsoft 365, Google Workspace, Outlook, Teams Active Directory, password resets, account management Networking basics (TCP/IP, DNS, VPN, Wi-Fi, DHCP) Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California , Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (EX). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Wednesday, March 26th Job Description Basic qualifications 3-5 years of prior experience Advanced understanding of OOPS Knowledge of SDLC (Software Development Lifecycle) Experience of working in an Agile environment Ability to design for scale and performance Ability to do peer code reviews Solid problem-solving skills Experience with hands-on programming Expertise in data structures and algorithms Experience / Desired Skills (but not all required) Degree in Computer Science or equivalent practical experience Experience with large-scale systems Good knowledge of Java and Spring Boot framework Prior experience with AWS Experience with open-source projects Experience troubleshooting in a SaaS environment with an assertive deployment schedule. Data Structures, Algorithms, Design, Database, Scale, hands-on programming, CS Fundamentals, System Design, working with cross-functional teams, Experience building and maintaining software for scale, Designed or developed the product from the scratch Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Help Desk Lead (T2) We are seeking a Help Desk Lead to provide first-line IT support to users by troubleshooting technical issues, responding to service requests, and maintaining IT systems. The ideal candidate has excellent problem-solving skills, strong technical knowledge, and a customer-first approach. Responsibilities Provide technical support via phone, email, chat, or in person. Troubleshoot hardware, software, and network issues Install, configure, and update operating systems & applications Maintain user accounts and permissions in Active Directory Assist with password resets, email issues, and printer troubleshooting Document issues, solutions, and IT processes in a ticketing system (ServiceNow, JIRA, Zendesk, etc.) Guide users on best IT practices and security policies Escalate complex issues to higher-level support teams Assist with hardware setup, device imaging, and asset management Perform basic network troubleshooting (Wi-Fi, VPN, IP configurations) Knowledge of security best practices Strong ITSM knowledge, project management skills Requirements: Education: Associate or Bachelor degree in IT, Computer Science, or related field (or equivalent experience)Experience: 5+ years in IT support, with leadership experience Certification CompTIA A+, CompTIA Network Technical Skills Windows, macOS, Linux troubleshooting Microsoft 365, Google Workspace, Outlook, Teams Active Directory, password resets, account management Networking basics (TCP/IP, DNS, VPN, Wi-Fi, DHCP) Ticketing systems (ServiceNow, JIRA, Freshdesk, Zendesk) Remote support tools (TeamViewer, AnyDesk, Remote Desktop) Soft Skills Strong verbal communication and customer service skills Ability to multi-task and prioritize tickets Ability to own tickets from creation to resolution Ability to lead and mentor other team members Analytical and problem-solving mindset Teamoriented and eager to learn Nice To Have Certification(s) HDI Desktop Support Technician, ITIL v4, AWS CLF-CO1, AWS CLF-CO2, AZ-104 Mandatory Skills CompTIA A, CompTIA Network Windows, macOS, Linux troubleshooting Microsoft 365, Google Workspace, Outlook, Teams Active Directory, password resets, account management Networking basics (TCP/IP, DNS, VPN, Wi-Fi, DHCP) Show more Show less

Key Responsibilities: Project Management & Strategy Own and drive key central student experience projects to enhance student satisfaction. Initiate and manage projects based on trends in ticket categories (L1 classification) and NPS insights. Collaborate with centre leadership to roll out interventions based on feedback data. Student Communication Oversee and continuously improve central student communication (emails, SMS, notifications) for clarity, tone, and impact. Design and execute audio-visual communication strategies at the centres that align with the student experience brand tone. Feedback and NPS Management Track, analyze and report Net Promoter Scores (NPS) for all centres. Lead initiatives for detractor management —identifying causes and executing root-cause-based action plans. Partner with centres to achieve and sustain an NPS of 70+ through proactive improvements. Ticket Analytics and Response Strategy Review central student tickets on a regular basis to identify recurring issues and improvement areas. Work with product, academic, and ops teams to resolve systemic issues impacting student experience. Drive projects derived from high-volume or high-priority ticket categories , with measurable impact. Collaboration & Reporting Partner with regional and centre teams to ensure consistent rollout and compliance of experience initiatives. Work with tech/product for automation of feedback collection and ticket resolution where possible. Prepare monthly dashboards and reports for leadership highlighting wins, gaps, and next steps. Desired Skills & Qualifications: 2+ years of experience in customer experience, project management, or operations (education sector preferred). BE/Btech Degree & MBA preferred Strong understanding of NPS, feedback mechanisms, and communication strategies. Proficient in using tools like Zendesk, Freshdesk, or similar ticketing systems. Excel/Google sheets proficiency (high level) - This is a must Excellent communication skills—verbal and written. Ability to use data to drive decision-making and continuous improvement. Experience in stakeholder management and cross-functional collaboration. Show more Show less

About AiSensy AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via WhatsApp. Enabling 100,000+ Businesses with WhatsApp Engagement & Marketing 400cr+ WhatsApp Messages done between Businesses and Users via AiSensy Working with top brands like Skullcandy, Vivo, Rentomojo, Physicswallah & more High Impact as Businesses drive 25-80% Revenues using AiSensy Platform Mission-Driven and Growth Stage Startup backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors We are on a mission to deliver exceptional customer experiences, and we are looking for an Assistant Manager – Customer Support to lead and scale our support operations. Key Responsibilities: Team Leadership: Lead, mentor, and manage a team of customer support representatives. Conduct regular performance reviews, set KPIs, and monitor team performance. Identify training needs and provide ongoing development opportunities for team members. Customer Experience: Ensure a seamless and high-quality customer experience by proactively addressing concerns and driving satisfaction. Handle escalated issues directly and resolve complex customer concerns. Maintain and improve self-service resources like FAQs and a knowledge base. Operational Excellence: Develop and scale support processes, policies, and best practices. Improve support efficiency and response times using data-driven insights. Forecast staffing needs and allocate resources to meet customer demands. Collaboration: Work closely with product and sales teams to align support operations with customer needs. Provide feedback to product teams based on customer insights and challenges. Analytics and Reporting: Track and analyze key support metrics such as response time, resolution rate, and customer satisfaction scores. Prepare weekly and monthly reports highlighting trends, insights, and areas for improvement. Continuous Improvement: Identify and implement process improvements to enhance support quality and customer experience. Stay updated on industry trends and best practices to ensure competitive support strategies. Qualifications: 4+ years of experience in customer support, with at least 1-2 years experience in managing a team (preferably in a B2B SaaS environment). Proven track record of managing and scaling customer support teams in fast-paced environments. Strong leadership, coaching, and motivational skills. Exceptional verbal and written communication abilities. Proficiency in customer support software (e.g., Zendesk, Freshdesk, Livechat) and CRM tools. Analytical mindset with the ability to interpret data and drive decisions. Customer-focused and empathetic, with a strong drive to deliver top-notch support experiences. High level of organizational skills and the ability to multitask effectively. Adaptable and able to prioritize and perform well under pressure. Why Join AiSensy? Be a part of a mission-driven, fast-growing startup shaping the future of customer engagement. Collaborate with a young and dynamic team. Opportunity to grow your career while leading impactful customer support initiatives. Apply Now: Join our journey to redefine customer success at AiSensy! Show more Show less

Job Information Industry IT Services Date Opened 06/03/2025 Job Type Full time City Serilingampally State/Province Telangana Country India Zip/Postal Code 500084 About Us Elixr Labs is where technology meets healthcare. We thrive by creating solutions to improve the efficiency of health care professionals primarily and installations. Our mobility solutions give a blanket coverage over all functions in the health care vertical from research to surgery. Our team consists of engineers who are experienced in this niche vertical that requires unique set of skills that cater to creating solutions for the health care vertical. Job Description Who We Are Elixr Labs is where technology meets healthcare. Elixr Labs is an Offshore Development Partner of Mobile Heartbeat (Hospital Corporation of America’s fully owned subsidiary). We thrive by creating solutions to improve the efficiency of healthcare professionals primarily and installations. Our mobility solutions give blanket coverage over all functions in healthcare vertical from research to surgery. Our team comprises engineers who are experienced in this niche vertical that requires unique set of skills that cater to creating solutions for the healthcare vertical. What You'll Do We are seeking a Deliver Manager to oversee the delivery of solutions and products delivered by organization. Responsibilities 1. Delivery Leadership Lead and Manage Delivery Teams : Overseeing a team of all employees working for the account(s). Understand the delivery plan and take accountability of the Delivery Escalation Handling : Taking on escalated support cases or challenges that require high-level technical expertise. Employee Transition and Forecasting: Manage the deployment of associates proactively to improve the billing rates, margins by maintaining ratio of employees on experience. Working with Horizontal Leads and Vertical leads on driving the hiring and reducing the impact 2. Governance Own and drive the governance calls with customers and internal management teams Establish regular meetings with reportees, team members 3. Processes Understand current practices Establish new best practices to improve the delivery 4. Communication and Client Management Client Interaction : Interfacing with customers to understand their needs, provide updates, and manage expectations. Cross-Functional Communication : Bridging the gap between technical teams and non-technical stakeholders, ensuring effective communication and understanding. 7. Tools and Technologies Service Management : Proficient in Jira and Freshdesk for incident and workflow management. 8. Reporting and Metrics Reporting : Tracking performance and delivery metrics, incidents and reporting to senior management. SLAs & KPIs : Managing SLAs and optimizing KPIs for the delivery Requirements Educational Background and Experience Education : A bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. Experience : Typically requires around 15 years of experience in IT support, application management, or software development, with at least 4-5 years in a leadership role. Experience in healthcare domain with exposure to compliance like HIPAA, GDPR will be beneficial. Benefits Competitive Compensation and Benefits. Elixr Labs offers competitive salaries and benefits and an environment that encourages employees to achieve their career goals. What we offer at Elixr Labs? At Elixr Labs, you will enjoy a robust rewards package which includes: Opportunity to work on various projects and sizes. Competitive salary. Group Insurance. Learning and development programs, training Career opportunities. About The Team Our team is collaborative, positive, curious, and engaged. We think fast, work smart and are looking for like-minded people to join our team. Elixr Labs is strongly committed to diversity within its community. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. Follow Us For more information about our company follow us on LinkedIn, Twitter, Facebook, YouTube, and Instagram. You can also follow our careers-focused channels on LinkedIn to keep up with our latest job postings.

The responsibilities include developing and managing the framework for Clinical process, service quality and customer experience for all service lines under Surgery care & Dental.This role will ensure end to end process streamlining and enhancements via QA and QC measures across functions to ensure best quality of care, customer experience, business growth and scalability. This role is critical in ensuring the highest standards of patient care through clinical audits, prescription validation, call monitoring, and effective coordination with various healthcare stakeholders (Ops, Customer support, Inside Sales, Product & Tech, Marketing, Sales & AM, Finance) to improve the entire customer experience and drive process improvements. Key Roles & Responsibilities: Ensuring all the Clinical calls are happening as per the SOP Conduct regular audits of clinical calls to ensure adherence to medical protocols and guidelines. Identify areas for improvement and provide structured feedback for quality enhancement. All concerns were addressed through timely follow-ups with the network, CST, Insurance MB, hospital SPOCs, medical teams, ICU doctors, and senior surgeons. Develop and implement Standard Operating Procedures (SOPs) for handling missed inbound calls. Leverage prescription verification insights to improve the Surgery suggested funnel and better conversion Monitor and contribute to reducing the number of missed calls by the team. Lead, manage and monitor the entire CSAT framework to ensure CSAT, DSAT and NPS process flow Explore and introduce channels and mechanisms to capture customer feedback and surveys to increase the response rate and CSAT coverage Ensure identification of the process gaps and timely CAPA to enable continuous process improvement Identify the need for Quality improvement projects (QIP) as a part of RCA analysis to ensure continuous service quality improvement Lead,manage and monitor daily ticket flow, closure and zero pendency for surgery care and dental tickets on freshdesk Identify the complaint trends, common issue patterns and areas of improvement across all stages and overall processes Skills & Requirements: Must have 7-8 years of experience, including expertise in Clinical and QA (hospital-related) processes, as well as Customer Experience in the healthcare sector. Experience in audits (Clinical/Non Clinical), prescription validation, and healthcare coordination is preferred. Strong communication, problem-solving, and team management skills Ability to work in a fast-paced environment and coordinate with multiple stakeholders. Knowledge of medical documentation and compliance standards Good analytical skills - working with large, complex datasets and deriving insights and identifying gaps and areas of improvement Ability to take constructive criticism and take corrective action - being open to feedback and closing the feedback loop Tool requirements - Advanced proficiency in Excel, Powerpoint, basic knowledge of additional analytical, Quality and CRM tools MediBuddy is India’s largest on-demand, full-stack digital healthcare platform that helps patients access multiple healthcare services. It gives users 24x7 access to high-quality healthcare at their fingertips. MediBuddy helps its users consult specialist doctors, order medicines and book lab tests from the comfort of their homes. It is also a partner to several leading corporate customers in the country and helps their employees access multiple healthcare benefits. MediBuddy users have access to online doctor consultations, wellness, preventive care services, fitness and hospitalization offered by its pan-India network of healthcare providers with its unparalleled reach. It also provides its customers hassle-free, end-to-end surgery care through a Care Buddy, right from connecting them to the right surgeon to post-operative recovery care. MediBuddy’s surgery care provides specialized treatment in several other departments like Proctology, Ophthalmology, Vascular, ENT, Orthopaedics, Urology, Gynaecology, and more. With full-stack Surgery Care management services, MediBuddy assures customers an array of solutions for every medical, financing, insurance, and recovery need of its customers undergoing surgery. The digital healthcare platform has a partner network of 90,000+ doctors, 7,100+ hospitals and clinics, 4,000+ diagnostic centers, 2,500+ pharmacies along with a team size of 2200+ members. It has created an integrated healthcare ecosystem that offers patients seamless access anytime and anywhere. It has created an integrated healthcare ecosystem that offers patients seamless access anytime and anywhere in 10 minutes. With its healthcare services available in 16 Indian languages to enable customer-friendly consultation, MediBuddy is bridging the Urban-Rural quality healthcare divide. MediBuddy offers online and offline doctor consultations, medicine delivery, lab tests at home, mental health consultations, surgery care, among other healthcare services. Show more Show less

About the Role: We are looking for a proactive and customer-focused Product Support Specialist to join our growing team. You will serve as the first line of support for our SaaS application users, ensuring that customer inquiries, technical issues, and product questions are resolved efficiently and professionally. You will collaborate closely with Product, Engineering, and Customer Success teams to deliver an exceptional support experience. Responsibilities: Serve as the primary point of contact for customer support inquiries through email, chat, and phone. Diagnose, troubleshoot, and resolve customer issues related to the SaaS platform, including configuration, connectivity, and data issues. Guide users through product features and functions, helping maximize product adoption and success. Escalate complex issues to Tier 2/Engineering teams while maintaining ownership of customer communication. Document customer interactions, technical issues, and resolutions in the support ticketing system. Monitor support queues, manage SLAs, and prioritize cases based on urgency and business impact. Collaborate with the Product and Engineering teams to communicate customer feedback, bug reports, and feature requests. Contribute to the creation and improvement of knowledge base articles, FAQs, and support documentation. Participate in product training sessions to stay updated on platform changes, new features, and best practices. Assist in testing new product releases to ensure customer-reported issues are addressed. Qualifications: 2-5 years of experience in SaaS product support, technical support, or customer success roles. Strong troubleshooting skills with a methodical approach to diagnosing problems. Excellent written and verbal communication skills, with an ability to explain technical concepts to non-technical users. Familiarity with support tools like Zendesk, Freshdesk, Salesforce Service Cloud, or similar platforms. Experience working with APIs, SSO, or integrations is a plus. Ability to manage multiple tasks simultaneously and work effectively in a fast- paced environment. Customer-first mindset with strong empathy and patience. Bachelor’s degree or equivalent experience preferred. Preferred Skills (Nice to Have): Experience supporting healthcare, fintech, or other regulated SaaS platforms. Knowledge of SQL or ability to query databases for troubleshooting purposes. Familiarity with HIPAA compliance, security protocols, or industry-specific regulations (if healthcare-related). Basic understanding of cloud environments (e.g., AWS, Azure) or web-based architecture. Job Types: Full-time, Permanent Pay: ₹500,000.00 - ₹1,200,000.00 per year Benefits: Flexible schedule Health insurance Paid sick time Provident Fund Schedule: Morning shift Work Location: In person Expected Start Date: 16/06/2025

Company Description Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies - from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description PM5 – Senior Manager, Data Analytics We are seeking a highly analytical and strategic Senior Manager, Marketing Analytics to lead our marketing analytics team and drive data-informed decision-making. This role will be responsible for developing and implementing analytics strategies that measure and optimize marketing performance across multiple channels, including paid media, content marketing, email, and SEO. The ideal candidate will have a deep understanding of B2B SaaS marketing metrics, data visualization, and statistical modelling, as well as experience collaborating cross-functionally with marketing, sales, product, and finance teams. Key Responsibilities: Develop and lead the marketing analytics strategy for demand generation to measure marketing effectiveness, customer acquisition, and ROI across all channels. Build, maintain, and optimize dashboards and reports to track KPIs, providing actionable insights for marketing and leadership teams. Analyze campaign performance, marketing funnel efficiency, and customer lifecycle metrics to drive data-driven recommendations. Partner with marketing, sales, and finance to forecast marketing impact, revenue contributions, and customer retention trends. Utilize statistical modelling, attribution analysis, and A/B testing to optimize marketing spend and campaign performance. Manage data pipelines and collaborate with data engineering teams to ensure accurate data collection and integration across platforms (e.g., Google Analytics, CRM, Marketing Automation platform, PowerBI, Looker). Identify trends, opportunities, and risks in marketing performance, presenting findings to key stakeholders. Develop segmentation strategies and customer journey analyses to improve lead conversion and customer engagement. Mentor and manage a team of marketing analysts, fostering a culture of curiosity, innovation, and continuous improvement. Qualifications 8+ years of experience in marketing analytics, preferably in a B2B SaaS environment. Master’s degree in Marketing, Business Analytics, Data Science, Statistics, or a related field. Expertise in marketing performance measurement, data modeling, and attribution methodologies. Proficiency with analytics tools such as Google Analytics, SQL, Python, R, Tableau, Looker, or other BI platforms. Strong understanding of marketing automation and CRM platforms (e.g., Marketo, HubSpot, Salesforce). Experience with A/B testing, cohort analysis, and customer segmentation techniques. Excellent problem-solving skills with the ability to translate complex data into actionable insights. Strong leadership and team management experience. Ability to communicate effectively with both technical and non-technical stakeholders. Highly organized with strong project management skills and the ability to work in a fast-paced environment. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

New Analyst - Financial Operations Bangalore Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital). The Role - Responsible for bank account reconciliation and resolving internal and merchant queries raised via Freshdesk related to payouts, transactions, and fund movements. The role involves coordinating with banks for issue resolution, but does not include direct handling of settlements or refunds. Key Responsibilities: Conduct regular reconciliations to identify and prevent potential revenue leakages by working closely with internal tech teams. Perform day-to-day reconciliation of deposits and withdrawals from Nodal accounts, ensuring accuracy and completeness. Reconcile bank MIS reports with internal system data and ensure daily fund matching. Coordinate with partner banks to resolve reconciliation discrepancies and payment-related issues. Share daily reconciliation summaries with the accounting team to support timely and accurate accounting entries. Collaborate with technical teams to monitor the ingestion of daily MIS files into internal dashboards and work towards achieving 100% reconciliation accuracy. Address and resolve queries or tickets raised by merchants, customers, or banks in a timely manner. Maintain a strong understanding of internal products to effectively support issue resolution across stakeholders. Review and respond to open tickets assigned via helpdesk tools (e.g., FreshDesk) while meeting defined SLAs. Prepare and publish weekly and monthly reconciliation and performance reports as required. What do we expect from you? Bachelor’s degree. Good communication and writing skills. Good analytical skills. Proficient in the Microsoft Office suite of products, especially MS Excel, to handle large volumes of data. Reconciliation Experience is a must. Motivated self-starter able to work independently with minimal supervision as well as cooperatively with others within and across functions. Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.

Position Overview We're seeking a Product Operations Intern to help bridge the gap between our Product and Customer Support teams. This role offers a unique opportunity to learn how product decisions impact customer experience and how customer feedback shapes product development. About the Role As a Product Operations Intern, you'll work closely with both our Product and Customer Support teams to improve product experience and customer satisfaction. This role combines data analysis, process improvement, and cross-functional collaboration. Key Responsibilities Monitor and analyze customer support tickets to identify recurring product-related issues and feature requests Create and maintain documentation of customer feedback and product issues for the product team Help develop and optimize processes for sharing customer insights with the product team Assist in organizing and documenting product updates for the customer support team Support the creation of internal knowledge base articles about new features and product changes Participate in cross-functional meetings to represent the voice of the customer Help track and measure the impact of product changes on support ticket volume and customer satisfaction Required Qualifications Currently pursuing a Bachelor's degree in Business, Computer Science, Information Systems, or related field Strong analytical skills with attention to detail Excellent written and verbal communication skills Ability to synthesize complex information into clear, actionable insights Basic understanding of product development and customer support processes Strong organizational skills and ability to manage multiple priorities Good To Have Previous internship or work experience in customer support, product management, or operations Familiarity with ticket management systems (e.g., Zendesk, Freshdesk, Zoho, Intercom) Basic SQL knowledge Experience with project management tools (e.g., Jira, Asana) What We Offer Hands-on experience in product operations and customer experience Mentorship from experienced product and customer support professionals Exposure to real-world product development and customer support processes Opportunity to impact product decisions through data-driven insights Collaborative work environment with cross-functional exposure Structured internship program with clear learning objectives Competitive compensation Duration 3 months, Internship Location Bangalore, India Show more Show less