1926 Freshdesk Jobs - Page 8

Job Title: Customer Support (Inbound & E-mail) Department Name: Operations Experience required: 1-3 Years Minimum Qualification: Graduate Location : Gurgaon Job Summary: The Operations Associate, Customer Service will be a key player in ensuring our customers receive outstanding support while contributing to the efficiency and effectiveness of our internal operations. This role involves direct interaction with customers to resolve inquiries, troubleshoot issues, and provide information, alongside supporting various operational tasks that enhance the overall customer experience and business flow. The ideal candidate will possess a strong blend of customer service acumen, problem-solving skill...

Key Responsibilities: • Serve as the primary point of contact for customer inquiries via phone, email, and chat, providing timely and accurate information and solutions. • Resolve customer complaints and issues efficiently and empathetically, escalating complex cases to appropriate teams when necessary. • Maintain accurate customer records and document all interactions and resolutions in the CRM system. • Collaborate with internal departments to address customer needs and improve service delivery. • Assist in the development and implementation of customer service policies and procedures. • Identify recurring customer issues and suggest operational improvements to enhance customer satisfactio...

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, w...

L2 Support Engineer Experience: 2 - 6 Years Exp Salary : Competitive Preferred Notice Period : Within 30 Days Opportunity Type: Onsite (Mumbai) Placement Type: Permanent (*Note: This is a requirement for one of Uplers Clients) Must have skills: SQL, Monitoring, AWS OR Google Cloud IDfy (One of Uplers Clients) is Looking for: L2 Support Engineer who is passionate about their work, eager to learn and grow, and who is committed to delivering exceptional results. If you are a team player, with a positive attitude and a desire to make a difference, then we want to hear from you. We are the match if you... Are a graduate with a minimum of 2-6 years of technical product support experience with the ...

We're looking for a proactive IT Support Specialist to provide technical assistance and ensure smooth daily operations across our systems and devices. You'll be the first line of defense for troubleshooting software, hardware, and network issueshelping our team stay connected and productive. Key Responsibilities Provide technical support to employees via chat, email, and in-person requests. Diagnose and resolve hardware, software, and network problems promptly. Set up and configure new user accounts, devices, and access permissions. Manage and maintain IT assets, ensuring proper documentation and lifecycle tracking. Support system updates, installations, and security patches. Collaborate wit...

Company: Aiwati Solutions Pvt. Ltd. Location: Nashik Job Type: Full Time Experience Required: 1–3 years in Technical Support / WhatsApp API / SaaS / CPaaS About Aiwati: Aiwati Solutions Pvt. Ltd. is an official Meta-approved WhatsApp Business API provider , empowering SMEs with smart communication tools like WhatsApp Cloud API , chat automation , bulk campaigns , and real-time support solutions . We’re building a powerful and easy-to-use platform for businesses to manage their messaging, marketing, and customer engagement — all in one place. Role Overview: We are looking for a Technical Support & Onboarding Executive who can assist customers from product demo to onboarding , resolve technica...

Customer Support Executive (UK Voice Process) Location: Choolaimedu, Chennai Company: INIYAS Ltd Working Days: Monday – Friday Timings: UK Shift Experience: Minimum 1 year in voice-based international customer support (UK clients mandatory) CTC: ₹3.36 L – ₹4.8 L per annum About INIYAS INIYAS Ltd is one of the UK’s leading IT service providers, now expanding its presence in Chennai to deliver world-class customer and technical support. We pride ourselves on professionalism, quality, and strong client relationships. Address: No. 5/9, 3rd Street, Gill Nagar, Choolaimedu, Chennai – 600094 Role Overview We are seeking an experienced Customer Support Executive with excellent English communication ...

About The Opportunity A fast-growing player in the Customer Experience and Global Business Process Outsourcing (BPO) sector, delivering multilingual customer support and technical assistance to international clients across e-commerce, SaaS, travel and fintech verticals. We operate high-performing on-site contact centres in India focused on best-in-class SLAs, measurable CX improvements and quick time-to-resolution. Role & Responsibilities Handle inbound international customer enquiries via phone, email and live chat—diagnose issues, provide accurate solutions, and close tickets within SLA. Create and update customer records and incident tickets in CRM systems; ensure clear, timely documentat...

About The Opportunity A fast-growing player in the Customer Experience and Global Business Process Outsourcing (BPO) sector, delivering multilingual customer support and technical assistance to international clients across e-commerce, SaaS, travel and fintech verticals. We operate high-performing on-site contact centres in India focused on best-in-class SLAs, measurable CX improvements and quick time-to-resolution. Role & Responsibilities Handle inbound international customer enquiries via phone, email and live chat—diagnose issues, provide accurate solutions, and close tickets within SLA. Create and update customer records and incident tickets in CRM systems; ensure clear, timely documentat...

Who we are : Money. A subject that’s always on our mind. We go through a rollercoaster of emotions when it comes to money. That’s why at Jupiter, our mission is to enable people to improve their relationship with money. We are a financial services platform that leverages technology to offer our customers seamless and user-friendly products related to banking, loans, and investments. So whether it’s a savings account, credit cards, investment and payments, it's all on Jupiter. We also help users cut through the banking jargons, offer smart insights based on spending and provide users with a range of new age features to enable and make sense of their finances. Our journey so far: Jupiter was f...

India is becoming one of the global hubs for developing world-class, AI-led products for international markets. At Appointy, we are proud to be part of that movement — building powerful, intuitive enterprise solutions used by thousands of businesses worldwide. Delivering on our mission of helping organizations be more productive requires more than great software — it demands empathetic, capable professionals who understand customer needs deeply and provide timely, high-quality support that drives customer success. We're looking for motivated students to join us as Enterprise Support Interns for a 6-month, full-time internship at our Bhopal campus. In this role, you'll work closely with our g...

This role is for one of the Weekday's clients Salary range: Rs 500000 - Rs 700000 (ie INR 5-7 LPA) Min Experience: 4 years Location: Mumbai JobType: full-time We're looking for an experienced and customer-obsessed Customer Support Manager to lead and elevate our customer service operations. You will oversee a multi-channel support team, optimize processes, and ensure every interaction reflects excellence and care. Requirements Key Responsibilities Lead and manage the customer support team across channels — email, chat, phone, and social media. Develop and implement standard operating procedures (SOPs) to ensure consistency and efficiency in service delivery. Monitor and analyze key KPIs such...

*Job Title: Customer Support (Inbound)* *Department Name:* Operations *Experience required:* 1-3 Years *Minimum Qualification:* Graduate *Location* : Gurgaon *Job Summary:* The Operations Associate, Customer Service will be a key player in ensuring our customers receive outstanding support while contributing to the efficiency and effectiveness of our internal operations. This role involves direct interaction with customers to resolve inquiries, troubleshoot issues, and provide information, alongside supporting various operational tasks that enhance the overall customer experience and business flow. The ideal candidate will possess a strong blend of customer service acumen, problem-solving sk...

*Job Title: Customer Support (Inbound)* *Department Name:* Operations *Experience required:* 1-3 Years *Minimum Qualification:* Graduate *Location* : Gurgaon *Job Summary:* The Operations Associate, Customer Service will be a key player in ensuring our customers receive outstanding support while contributing to the efficiency and effectiveness of our internal operations. This role involves direct interaction with customers to resolve inquiries, troubleshoot issues, and provide information, alongside supporting various operational tasks that enhance the overall customer experience and business flow. The ideal candidate will possess a strong blend of customer service acumen, problem-solving sk...

Location: Surat Experience: 1+ Year 💼 Role Overview We are looking for a Customer Support Executive (Chat) to join our team in Surat. You’ll be the first point of contact for our users, offering real-time assistance via chat (and email, if needed). This role is not just about resolving issues — it's about enhancing user experience, collaborating with product teams, and continuously improving support content and tools. You will also contribute to content creation and fine-tuning our AI chatbot for an even better support experience. Key Responsibilities  Provide real-time customer support via chat and email (voice support during initial onboarding).  Understand and resolve user queries effic...

About MagicSlides is building the next generation of AI-powered presentation tools that help people create stunning, professional slides in seconds. We're looking for a passionate full stack JavaScript developer to join our team and contribute to shaping the future of our GenAI product. What You'll Do Manage and maintain the customer database of MagicSlides and CRM for accuracy, segmentation, and engagement Make cold calls, onboarding calls, and follow-ups with new and existing users Handle queries across email, chat, website, and phone professionally and promptly Ensure customer retention through regular check-ins, education, and value-driven follow-ups Track support metrics: response time,...

About Superfans At Superfans , we help brands build deeper connections with their customers — turning casual buyers into loyal fans. Our platform is used by growing DTC brands to engage, reward, and retain their communities. We’re a small but passionate team that believes every customer interaction is a chance to create a lasting impression — and we’re looking for someone who shares that belief. About The Role We’re looking for a Customer Support Executive who loves solving problems and making customers smile. You’ll be supporting our US-based customers during their working hours, helping them get the most out of Superfans, and ensuring they always feel heard and supported. What You’ll Do Be...

We are looking for an enthusiastic and customer-focused Chat Support Agent to join our Customer Success team. The ideal candidate will be passionate about delivering prompt, accurate, and empathetic support through our digital channels. Experience with Freshchat or similar chat platforms is an advantage, but a strong commitment to providing exceptional service is essential. Key Responsibilities Respond to customer queries via live chat in a timely, professional, and friendly manner. Understand customer needs and provide accurate solutions or guidance. Maintain high standards of communication, empathy, and service quality. Escalate complex issues to the Team Lead or relevant teams when requir...

This role is for one of our clients Industry: Libraries Seniority level: Entry level Min Experience: 0 years Location: Ahmedabad JobType: full-time We’re looking for an energetic and empathetic Customer Experience Associate to be the voice of our customers and ensure every interaction they have with us is seamless, positive, and meaningful. You’ll serve as the first point of contact for inquiries, helping customers navigate challenges, offering timely solutions, and ensuring they feel supported at every step. This role is ideal for someone who genuinely enjoys helping others, thrives in a dynamic environment, and is passionate about creating great customer experiences. Key Responsibilities C...

About The Opportunity A fast-growing player in the Customer Experience and Global Business Process Outsourcing (BPO) sector, delivering multilingual customer support and technical assistance to international clients across e-commerce, SaaS, travel and fintech verticals. We operate high-performing on-site contact centres in India focused on best-in-class SLAs, measurable CX improvements and quick time-to-resolution. Role & Responsibilities Handle inbound international customer enquiries via phone, email and live chat—diagnose issues, provide accurate solutions, and close tickets within SLA. Create and update customer records and incident tickets in CRM systems; ensure clear, timely documentat...

About The Opportunity A fast-growing player in the Customer Experience and Global Business Process Outsourcing (BPO) sector, delivering multilingual customer support and technical assistance to international clients across e-commerce, SaaS, travel and fintech verticals. We operate high-performing on-site contact centres in India focused on best-in-class SLAs, measurable CX improvements and quick time-to-resolution. Role & Responsibilities Handle inbound international customer enquiries via phone, email and live chat—diagnose issues, provide accurate solutions, and close tickets within SLA. Create and update customer records and incident tickets in CRM systems; ensure clear, timely documentat...

About The Opportunity A fast-growing player in the Customer Experience and Global Business Process Outsourcing (BPO) sector, delivering multilingual customer support and technical assistance to international clients across e-commerce, SaaS, travel and fintech verticals. We operate high-performing on-site contact centres in India focused on best-in-class SLAs, measurable CX improvements and quick time-to-resolution. Role & Responsibilities Handle inbound international customer enquiries via phone, email and live chat—diagnose issues, provide accurate solutions, and close tickets within SLA. Create and update customer records and incident tickets in CRM systems; ensure clear, timely documentat...

Role Overview: As a Customer Support Specialist, you will be responsible for providing timely resolution to merchant issues through email, chat, and calls while maintaining defined SLAs and TAT. You will collaborate with internal teams such as Tech, Finance, Risk & Compliance, Product, and Operations to resolve escalations. Additionally, you will guide merchants on KYC, compliance, and regulatory requirements, generate, analyze, and share transaction and settlement reports with merchants, identify recurring issues, suggest process improvements, and contribute to building a knowledge base/FAQs. Moreover, you will support merchants during new feature rollouts and provide product training when ...

Job Description: As a Customer Support Specialist for D2C/eCommerce brands, you will have the opportunity to utilize your 3 years of experience in customer support to handle customer queries efficiently. Your role will involve resolving issues related to orders, delivery, returns, and refunds within the specified SLAs. You should possess clear communication skills in English and Hindi, with knowledge of regional languages being an added advantage. Your empathetic problem-solving approach will be crucial in ensuring customer satisfaction. Key Responsibilities: - Handle customer queries across email, chat, and calls - Resolve issues related to orders, delivery, returns, and refunds within SLAs...

About The Opportunity A fast-growing player in the Customer Experience and Global Business Process Outsourcing (BPO) sector, delivering multilingual customer support and technical assistance to international clients across e-commerce, SaaS, travel and fintech verticals. We operate high-performing on-site contact centres in India focused on best-in-class SLAs, measurable CX improvements and quick time-to-resolution. Role & Responsibilities Handle inbound international customer enquiries via phone, email and live chat—diagnose issues, provide accurate solutions, and close tickets within SLA. Create and update customer records and incident tickets in CRM systems; ensure clear, timely documentat...