- Respond to partners and end users via phone/email - Handle customer complaints calmly and professionally - Coordinate with departments to process orders and requests. - Liaise with auditors and address irregularities - Shift: UK Required Candidate profile - Experience: International voice process. - Skilled in handling difficult customers professionally - Proficient in Microsoft Office, especially Excel - Industry preference: Any or Telecom(prefer).
- Download and save supplier invoices from portals. - Ensure invoice approvals follow the supplier matrix. - Coordinate with departments for non-PO invoice authorization. - Post PO invoices against goods received notes. - Hours: UK Shift Required Candidate profile - Experience in purchase ledger with goods receipted POs - Fast and efficient invoice processing - Excellent attention to detail and accuracy - Strong written and verbal communication skills
- Finalize balance sheets per accounting standards. - File quarterly returns and ensure regulatory compliance. - Manage financial statements, tax planning & audits. - Adhere to SEBI, stock exchange, & company law norms. Required Candidate profile - CA (ICAI) with 15+ yrs of experience. - Worked with listed companies. - Strong in SEBI rules, return filings & governance. - Skilled in ERP, accounting tools & modeling.
Roles & Responsibilities: Implement and manage SSO solutions using protocols like SAML and Microsoft Entra ID . Integrate and maintain identity provider platforms such as Okta , Azure AD , or similar. Manage user access , authentication flows , and identity lifecycle across systems. Collaborate with security and IT teams to ensure secure access controls and compliance. Maintain and troubleshoot directory services like Active Directory and LDAP . Monitor system performance, identify vulnerabilities, and support IAM audits. Requirements: Bachelor's degree in Computer Science, IT, or related field. 3-5 years of hands-on experience in SSO/IAM engineering roles. Strong knowledge of SSO protocols (SAML, OAuth, OpenID Connect). Experience with identity providers like Okta , Azure AD , etc. Familiarity with directory services (Active Directory, LDAP). Strong problem-solving and communication skills.
Designation: Cloud security engineer location: Chennai/Hyderabad/Pune/Gurugram Shift: US Must-Have Skills:- 1. 5+ years in public cloud (AWS, Azure) 2. Strong cloud and network security knowledge 3. Experience with security tools (vulnerability scanners, IDS/IPS, firewalls, endpoint protection) 4. CI/CD and automated security testing 5. Proficient in scripting/programming (Python, Bash) 6. Experience with Unix/Linux and networking 7. Strong collaboration and communication skills Good-to-Have Skills:- 1. Cloud access provisioning & automation 2. Log management, SQL, dashboards, reporting 3. Security architecture review & recommendations 4. Database programming/administration 5. Experience with security process documentation 6. Ability to act as a security SME.
Roles & Responsibilities:- Design and implement secure AWS cloud architectures aligned with business and compliance requirements. Automate security controls and integrate them into CI/CD pipelines Manage and monitor AWS security tools such as GuardDuty, Security Hub, and CloudTrail Develop and enforce IAM policies using least privilege principles Conduct threat modeling, vulnerability assessments, and cloud security posture evaluations Ensure compliance with standards like SOC 2, ISO 27001, and NIST Support audit readiness and implement risk treatment plans Collaborate with DevOps teams to embed security in cloud deployments Promote DevSecOps culture across development and operations teams Create and maintain security-as-code using CloudFormation, Terraform, and scripting Automate detection, remediation, and incident response processes Provide security guidance during cloud migrations and new service adoptions Qualification:- Bachelors in Cybersecurity, Computer Science, or related field (Masters preferred) 7+ years in cybersecurity, with 5+ years in cloud security Strong expertise in AWS security tools (GuardDuty, Security Hub, IAM, KMS, CloudTrail) Familiar with cloud security frameworks (AWS Well-Architected, NIST CSF, CSA CCM) Experience in securing CI/CD pipelines and implementing IaC security (CloudFormation/Terraform) Hands-on with CSPM tools and automated security validation Deep understanding of IAM principles and DevSecOps practices Proficient in scripting (Python, Bash) for automation Strong knowledge of network, container, and serverless security Excellent communication skills (verbal and written) Certifications: AWS Security Specialty, CCSP, CISSP, or equivalent Preferred Qualifications :- Experience with multi-cloud (AWS, Azure, GCP) security Understanding of regulatory frameworks (e.g., GDPR, HIPAA, ISO) Hands-on with container security (Docker, Kubernetes, ECS/EKS) Experience with Zero Trust security models in cloud Familiarity with automated incident response and cloud-native tools Knowledge of Hashicorp Vault or similar tools for secrets management Experience securing data lakes and analytics platforms Worked with CWPP and serverless security best practices Cloud security experience in energy efficiency/sustainability domains Experience in cloud threat modeling and collaborating with global teams
Preferred Candidate Profile:- Bachelors degree in Computer Science, Information Security, or related field. 3-6 years of experience in DevOps or Security Engineering roles. Relevant certifications such as CISSP, CEH, Security+ (preferred). Hands-on experience with cloud security across AWS, Azure, or GCP . Proficiency in scripting languages such as Python, Java, or Bash . Strong understanding of DevSecOps practices , threat modeling, and risk assessment. Excellent problem-solving skills and the ability to work in a fast-paced, collaborative environment.
Job Title: Enterprise Customer Service location: Gurugram Experience: 1+ year in international voice process Role purpose: To offer an exceptional level of service to Onecom customers ensuring that every communication is both a professional and positive experience. The service must be pro-active, timely and informative, balancing the needs of the business and the customer. Relationships Internal: Sales, Finance and Warehouse Teams External: Account and Dealer Managers within networks, in addition to existing and occasionally prospective customers Key Responsibilities : • Manage a portfolio of accounts • To provide support to our customers, the sales teams and members of your own team • Display a polite and professional telephone manner at all times • Liaise with business customers in resolving problems and answering queries via telephone, email and web chat, working to a ‘first call’ resolution target • Attend meetings with potential and existing customers • To play an integral part in building relationships with our customers and the key role in the management and retention of the customer now and in the future • Managing relationships at all points up to Director level • Escalation point for every eventuality – inspiring confidence in the customer as the ‘go-to’ contact • To manage and maintain bespoke and complex accounts, each with varying requirements • Bespoke reports generated each month for selected customers • Process management - pro-active to a very high degree, ensuring that the customer never has to chase us for an update on any query Key Challenges • Keeping up to date with market trends and changes in the industry • Time management – must be able to prioritise between active clients and back office administration • Learning and keeping up to date with role processes and Onecom systems • Building and managing internal relationships with other teams and departments • Must be able to stay calm and positive when dealing with challenging customers • Create bespoke reports for clients Environment • This role is office based • Travel will be required to attend meetings at customers’ premises or other regional offices of Onecom in line with business needs Core Competencies • Excellent communication and organisational skills • Must be able to work well under pressure and remain clam in stressful situations • Customer focused and passionate about service • A proactive approach • Ability to work to strict deadlines and prioritise workload • Attention to detail and accuracy • Ability to retain knowledge • Excellent telephone manner including listening skills • Great business sense and commercially aware of the consequences of decision making, striking the right balance between customer service and profit • A confident and persuasive manner • Strong organisational and negotiation skills • Strong problem-solving skills Person Specification • Personable, confident and strong personality • Passionate about providing an excellent service with every customer interaction • Driven to go above and beyond delivering against expectations on or ahead of time • Enjoys working with and speaking to people • Understands how own role contributes to business objectives and internal customer satisfaction • Is able to remain calm and work well under pressure • Keen to tackle potential problems on own initiative • Can communicates in an open, candid and consistent manner • Always sees a task through to the end, ensuring full ownership going the extra mile for your Customer
📢 Job Opening: Telecallers 📍 Location: Sector 57, Gurugram 💼 Position Type: Full-Time 💰 CTC: ₹2.0 – ₹2.4 LPA Role: Telecaller – Client Onboarding Key Responsibilities: Make outbound calls to leads and existing clients Explain our services and process clearly and confidently Handle the complete onboarding process over phone and follow-ups Maintain accurate call records and update CRM systems Coordinate with internal teams for smooth case handover Build trust and rapport with potential clients Requirements: 6 months to 2 years of telecalling or customer service experience preferred Freshers with strong communication skills are welcome Fluent in Hindi; basic English communication is a plus Confident, patient, and polite on calls Basic computer knowledge (Excel, CRM, etc.) What We Offer: Fixed salary between ₹2.0 to ₹2.4 LPA (based on experience) Monthly incentives and performance bonuses Positive and professional work environment Opportunities to grow within the legal industry
�� Immediate Hiring: Tele-Sales Executive �� Location: Noida �� Join Immediately �� Full-Time Are you confident on calls? Love engaging with people? Here’s your chance to build a career in sales with a supportive and growth-driven team! �� What You’ll Be Doing: �� Call potential customers and explain services/products �� Maintain daily call logs & progress reports �� Build strong client relationships �� Work in a target-driven, high-energy environment �� What We’re Looking For: ✅ Min. 12th Pass or Graduate (any stream) ✅ Freshers & Experienced candidates welcome ✅ Excellent communication & interpersonal skills ✅ Basic understanding of healthcare services is a plus
Job Title: Tele Collection Executive Location: Sultanpur & Karol Bagh, New Delhi Experience: 1-3 Salary for experience: Depends on interview Employment Type: Full-Time Industry: NBFC/ Fintech Interview: Face 2 Face Working Days: Monday To Saturday, Last Sunday working Shift timing: (10am-7pm, 8am-5pm, 9am-6pm) Job Summary: We are looking for motivated and target-driven Tele Collection Executives to join our dynamic team. The role involves contacting customers to remind them of their pending EMIs, facilitating loan recovery, and ensuring timely debt collection through polite and professional communication. Key Responsibilities: - Make outbound calls to customers with overdue EMIs or loans. - Politely remind customers to make timely payments. - Explain EMI payment options and resolve basic queries regarding dues. - Update the system with call details, follow-up dates, and payment status. - Coordinate with the collection team for on-ground follow-up if needed. - Ensure recovery targets are met on a daily/monthly basis. - Handle customer objections and disputes tactfully. - Maintain professionalism and compliance with all company and regulatory standards. Key Skills Required: - Good communication and negotiation skills (Hindi proficiency is a must; English is a plus). - Basic understanding of financial products like loans and EMIs. - Ability to handle pressure and meet recovery targets. - Computer literacy and familiarity with CRM tools. Preferred Qualifications: - Minimum 12th pass or graduate in any stream. - Prior experience in tele-calling, collections, or customer service preferred.
Job Title: Customer Support Executive Department: Customer Service Location: Gurugram Job Type: Full-Time Reports to: Customer Support Manager / Team Lead Job Summary: We are seeking a detail-oriented and professional Customer Support Executive with prior experience in handling customer interactions related to digital personal loans within an NBFC environment. The ideal candidate will be responsible for addressing customer queries through calls and emails, verifying customer identity before disclosing sensitive loan information, and ensuring a high standard of service that aligns with the company’s brand value. Key Responsibilities: • Call Handling: Answer incoming hotline calls and assist customers with queries related to personal digital loans, payments, disbursements, and account status. • Email Support: Respond accurately and promptly to customer emails ensuring clarity, professionalism, and completeness of information. • Identity Verification: Verify the identity of customers through proper protocols before disclosing any account or loan-related information. • Accuracy & Compliance: Ensure no incorrect or misleading information is shared with customers over call or email; adhere to regulatory and internal compliance standards. • Case De-escalation: Handle agitated or dissatisfied customers with patience and empathy; resolve issues effectively and de-escalate cases to avoid complaints being raised to external authorities. • Brand Representation: Maintain a positive and professional tone in all interactions, upholding the company’s reputation and values. • Knowledge Application: Stay updated with internal policies, product knowledge, and regulatory changes relevant to NBFC personal loan operations. Issue Escalation & Pattern Recognition (Critical): Be alert and proactive in identifying patterns of repeated queries or complaints — for example, multiple customers reporting issues such as not receiving OTPs, loan application glitches, SMS failures, verification problems, or repayment issues. Such incidents must be immediately escalated to the reporting manager or technical team to minimize service disruption and prevent reputational or operational impact. Requirements: • Experience: Minimum 1–2 years in a customer support role within an NBFC or financial services company, specifically handling personal digital loans. • Education: Graduate in any discipline (Commerce or Finance preferred). • Skills: o Strong verbal and written communication skills in English (Mandatory) with additional relevant regional language. o High attention to detail and ability to follow procedures accurately. o Familiarity with CRM systems, ticketing platforms, and call/email management tools. o Strong problem-solving skills and a customer-first attitude. • Compliance Awareness: Understanding of data privacy, RBI regulations, and KYC norms. • Soft Skills: Patience, emotional intelligence, and conflict-resolution skills. Preferred Qualifications: • Prior experience with NBFC products such as instant loans, short-term digital credit, or EMI financing. • Familiarity with RBI’s grievance redressal protocols and regulatory frameworks. Work Schedule: Rotational shifts, 6-day working, weekend availability, etc.
Job Title: VKYC Executive Location: Gurugram Experience Required: Minimum 1 year in Video KYC process Gender Preference: Open to all (Male/Female) Job Description: We are looking for a proactive and detail-oriented VKYC Executive to join our customer onboarding team. The ideal candidate will have hands-on experience conducting video-based KYC verifications and possess strong communication skills to handle real-time customer interactions. Roles & Responsibilities: Conduct VKYC (Video KYC) sessions with customers via secure video conferencing platforms. Verify and authenticate customer identity and documents as per company and regulatory guidelines. Review and analyze identification documents including PAN, Aadhaar, etc., ensuring compliance with RBI and internal policies. Use facial recognition tools and biometric validation systems to verify customer identity accurately. Maintain detailed and accurate records of VKYC interactions and documentation. Ensure customer data confidentiality and adhere to data protection and privacy laws. Provide support and clarification to customers regarding the VKYC process. Escalate any suspicious or non-compliant activity to the appropriate internal team. Required Skills & Qualifications: Minimum 1 year of experience in VKYC or related verification processes. Good communication skills in English and Hindi. Familiarity with KYC norms and compliance regulations. Basic knowledge of biometric and facial recognition technology is a plus. Ability to handle multiple customer sessions efficiently and professionally. Comfortable working in a fast-paced, target-driven environment.
Job Title: Customer Support (Email process) Department Name: Operations Experience required: 1-3 Years Minimum Qualification: Graduate Location : Gurgaon Job Summary: The Operations Associate, Customer Service will be a key player in ensuring our customers receive outstanding support while contributing to the efficiency and effectiveness of our internal operations. This role involves direct interaction with customers to resolve inquiries, troubleshoot issues, and provide information, alongside supporting various operational tasks that enhance the overall customer experience and business flow. The ideal candidate will possess a strong blend of customer service acumen, problem-solving skills, and an eye for process improvement. Key Responsibilities: • Serve as the primary point of contact for customer inquiries via phone, email, and chat, providing timely and accurate information and solutions. • Resolve customer complaints and issues efficiently and empathetically, escalating complex cases to appropriate teams when necessary. • Maintain accurate customer records and document all interactions and resolutions in the CRM system. • Collaborate with internal departments to address customer needs and improve service delivery. • Assist in the development and implementation of customer service policies and procedures. • Identify recurring customer issues and suggest operational improvements to enhance customer satisfaction and reduce support volume. • Process customer requests, orders, and transactions accurately and in a timely manner. • Monitor service metrics and contribute to reports on customer service performance. • Participate in training sessions to stay updated on product knowledge, service standards, and operational changes. Requirements: • Bachelor’s degree in business administration, Communications, or a related field (or equivalent practical experience). • 1-3 years of experience in a customer service, operations, or administrative support role, preferably in a fast-paced environment. • Excellent verbal and written communication skills with a strong customer-first attitude. • Proven ability to multi-task, prioritize, and manage time effectively. • Proficiency in using CRM software (e.g., Freshdesk) and Microsoft Office Suite (Excel, Word, Outlook). • Strong problem-solving abilities and attention to detail. • Ability to work independently as well as collaboratively within a team. • Adaptability and willingness to learn new systems and processes quickly. • Experience in NBFC or FinTech is a plus.