390 Freshdesk Jobs - Page 5

Company Description Store My Goods is a tech-enabled, subscription-based storage solution company founded by industry veterans and backed by Marquee Investors, VCs, and Angels. We offer affordable, safe, and secure storage solutions across India, with storage hubs in Delhi NCR, Mumbai, Bangalore, Hyderabad, and Pune. Our services range from shared spaces to private storage options catering to both small and large-scale storage needs. We are dedicated to providing top-notch customer service, featuring insurance coverage, 24x7 surveillance, fire safety alarms, and professional packing and moving services. As seen on Shark Tank India! Role Description As a Customer Experience Manager, you will be the voice of the customer within the organization and play a pivotal role in creating delightful, consistent, and scalable customer experiences. You’ll manage the customer journey end-to-end and collaborate with product, operations, and support teams to enhance satisfaction, drive retention, and build customer loyalty. This is a full-time, on-site role for a Customer Experience Manager located in Noida. The Customer Experience Manager will be responsible for ensuring customer satisfaction by managing customer interactions, resolving issues, and enhancing overall customer experience. Responsibilities include analyzing customer feedback, developing strategies to improve customer service, and effectively communicating with customers and internal teams to provide timely and satisfactory solutions. Key Responsibilities • Own and optimize the entire customer journey — onboarding, storage experience, renewals, escalations, and exit process. • Lead a small CX team, set KPIs (CSAT, NPS, first-response time, resolution time), and monitor performance regularly. • Design and implement SOPs, scripts, and training modules for customer-facing teams (support, delivery partners, etc.). • Develop feedback loops — collect insights via calls, chats, and surveys; analyze customer pain points and propose actionable solutions. • Collaborate with product and tech teams to suggest UX/UI improvements that reduce friction in customer touchpoints. • Work closely with operations to ensure service SLAs (pickup, delivery, billing, complaint resolution) are met or exceeded. • Handle critical escalations professionally and ensure issues are resolved promptly. • Regularly report customer insights and drive initiatives for retention, referrals, and upselling. Key Requirements • Bachelor’s degree required; MBA preferred. • 4-6 years in a customer-facing or experience-focused role. • Prior experience in logistics, warehousing, B2C services, or e-commerce is a strong plus. • Excellent communication (written and verbal), empathy, and problem-solving skills. • Familiarity with tools like Freshdesk, Zoho, Salesforce, or similar CRM platforms. • Data-driven mindset with proficiency in Excel/Google Sheets and basic analytics tools. • Ability to work in a fast-paced, startup environment with cross-functional teams. What We Offer • A customer-obsessed and impact-driven work culture. • Exposure to tech-first operations and direct access to founders. • Autonomy to innovate and shape customer experience strategies. • Competitive compensation and performance bonuses. Location: Noida Experience: 4-6 years in customer service, operations, or CX roles (preferably in consumer tech, D2C, logistics, or e-commerce) Reports To: Leadership Team / Co-founder To Apply: Send your resume and a brief note on what customer experience means to you at hr@storemygoods.com. Show more Show less

Only Female Candidates Salary Offered : 15000-20000 Per Month About Daamaira At Daamaira Home and Living Limited, we craft timeless elegance in every piece of home décor. Rooted in luxury, sophistication, and aesthetic harmony, our brand aims to elevate living spaces with thoughtfully designed products that embody art and functionality. Role Overview We are seeking a Customer Service Specialist who will be the voice of Daamaira — the first point of contact for our valued customers. You will handle inquiries with warmth, professionalism, and promptness, ensuring every customer interaction is smooth, helpful, and reflective of our luxury brand ethos. Key Responsibilities Respond to customer queries via email, social media, phone, and chat in a timely and professional manner. Provide detailed product information, support with orders, returns, exchanges, and delivery status. Handle complaints and resolve issues with empathy and efficiency, aiming to exceed customer expectations. Maintain and update customer records, order status, and CRM entries accurately. Collaborate with internal teams (Sales, Logistics, Marketing) to ensure seamless customer experiences. Track and report recurring customer feedback and suggest improvements to the customer service process. Assist in building customer loyalty through positive interactions and after-sales support. Requirements Proven experience in customer service, preferably in e-commerce, retail, or lifestyle/luxury sectors. Excellent verbal and written communication skills in English (additional languages are a plus). Strong interpersonal skills and a customer-centric mindset. Ability to multitask, stay organized, and work under pressure. Familiarity with customer service tools (e.g., Zendesk, Freshdesk, Shopify Inbox, or similar). Basic understanding of social media platforms and e-commerce operations. A passion for home décor and design is a strong advantage. What We Offer Opportunity to be part of a growing luxury home decor brand. Collaborative and creative work environment. Employee discounts on all Daamaira products. Job Types: Full-time, Fresher Pay: ₹11,445.74 - ₹18,000.00 per month Benefits: Cell phone reimbursement Health insurance Internet reimbursement Leave encashment Life insurance Paid sick time Schedule: Day shift Fixed shift Morning shift Language: English (Preferred) Hindi (Preferred) Work Location: In person Application Deadline: 10/06/2025 Expected Start Date: 08/06/2025

Job description Job Description: Our Customer Experience Executive play a crucial part in the mission to deliver timely, accurate and professional customer service to all our customers. In a fun and fast-paced environment, this position requires Call, Email and Chat communication with customers. What will you be doing 1.Provide help and advice to customers using DrinkPrime's protocols or services; 2. Communicate courteously with customers; 3. Handle customer complaints/inquiries or requests; 4. Keep accurate records of discussions or correspondence with customers; 5. Work across different teams (Sales, operations, delivery, finance, etc) for effective and fast issue resolution; 6. Finding ways to measure customer satisfaction and improve services. What we need in you.. 1. Experience in working on ticketing tools like - Freshdesk, Zendesk, etc. 2. Experienced in Calls & Emails 3. Good to have chat experience (Optional) 4. Excellent English communication skills 5. Strong sense of customer empathy 6. Creativity and a good sense of humour will be an added advantage Job Type: Full-time Pay: ₹250,000.00 - ₹350,000.00 per year Ability to commute/relocate: HSR Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required) Language: English (Required) Work Location: In person

Job Summary: The ideal candidate will be responsible for troubleshooting hardware and software issues, ensuring smooth IT operations, and delivering excellent service to end-users. This is a hands-on role that requires strong communication skills and a passion for solving IT problems efficiently. Key Responsibilities: Participate in the effective operation of the IT Help Desk by taking requests, tracking work tickets, maintaining equipment inventories. Diagnose and resolve hardware, software, and network issues on desktops, laptops, and mobile devices. Install, configure, and maintain operating systems, applications, and IT equipment. Escalate complex issues to higher-level support teams as needed. Answer user queries and guide them with respect to correct procedures as per ICSP/ existing instructions. Set up user accounts, permissions, and passwords for new employees. Perform regular maintenance tasks such as software updates, system backups, and patching. Maintain a record of queries/ complaints raised by users and actions taken by ITSG for future analysis and reference. Work cohesively with team members, management and escalation points to ensure timely implementation of right resources and solutions. Provide technical assistance and support related to end users, computer systems, hardware and software. Requirements: Relevant Graduate degree-BCA, B.Tech, B.Sc (CS/IT), or any Graduate with Diploma in Computers 3-6 years of experience in a technical support or helpdesk role. Basic understanding of Windows/Mac OS, Active Directory, networking, and common office applications. Familiarity with helpdesk ticketing systems (e.g., Freshdesk, Zendesk, Jira) is a plus. Strong communication and interpersonal skills. Ability to prioritize and manage multiple tasks in a fast-paced environment. Problem-solving mindset and willingness to learn. Certifications like CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate are a plus. Work opportunity with Headquarters Integrated Defence Staff Job Types: Part-time, Contractual / Temporary Contract length: 12 months Pay: ₹35,000.00 - ₹40,000.00 per month Expected hours: No less than 54 per week Shift: Day shift Work Days: Monday to Friday Work Location: In person

We are looking for a proactive and detail-oriented Customer Support Executive for a non-voice process . The role involves resolving customer issues through ticketing systems and live chat, ensuring timely, professional, and accurate responses to maintain high levels of customer satisfaction. Key Responsibilities: Respond promptly and professionally to customer queries via live chat and email. Handle support tickets by identifying issues, providing solutions, and ensuring timely resolution. Document all customer interactions and issue resolutions in the system accurately. Escalate complex issues to relevant departments while maintaining ownership of the ticket. Monitor open tickets to ensure timely follow-ups and closure. Maintain service level agreements (SLAs) for response and resolution times. Suggest process improvements based on recurring customer feedback. Collaborate with internal teams to ensure customer concerns are addressed efficiently. Requirements: Strong written communication skills in English. Ability to multitask and manage multiple conversations or tickets simultaneously. Familiarity with CRM or ticketing tools like Zendesk, Freshdesk, or similar platforms is an advantage. Basic computer knowledge and proficiency in typing. Strong problem-solving and interpersonal skills. Ability to work in a team and under minimal supervision. Educational Qualification: Graduate in any discipline (preferred but not mandatory). 0–2 years of experience in a similar non-voice support role. Job Types: Full-time, Permanent, Fresher Pay: Up to ₹25,000.00 per month Schedule: Night shift Rotational shift Application Question(s): Are you from Indore, Madhya Pradesh? Language: Do you have fluency in English? (Required) Work Location: In person

In recent years, the work-from-home culture has gained massive momentum, especially in metropolitan cities like Mumbai . With rising commuting issues, competitive job markets, and the pursuit of work-life balance, many professionals are seeking genuine work-from-home jobs in Mumbai without any upfront investment . Whether you’re a student, homemaker, freelancer, or someone looking to switch to a remote career, there are multiple opportunities available. In This Guide, We Will Explore What makes a job “genuine” and “without investment” The top work-from-home opportunities in Mumbai Skills required How to avoid scams Trusted platforms to find work-from-home jobs 10 FAQs to guide your journey Why Work From Home Jobs Are Gaining Popularity in Mumbai Mumbai Is Known As The Financial Capital Of India, But With High Living Costs And Long Travel Hours, Professionals Are Increasingly Turning To Remote Work Options. Here’s Why Time-Saving: Say goodbye to 2-3 hours of daily commute. Flexible Schedules: Work on your own terms. Cost-Effective: Save on travel, food, and other daily expenses. Family Balance: More time with loved ones. Inclusive: Ideal for women returning to work, differently-abled individuals, and students. What Are Genuine Work From Home Jobs Without Investment? A Genuine Work-from-home Job Is One Where You receive timely payments There is a legitimate company or client involved No fees are required to start working Your personal information is secure No Investment Means You don’t pay registration or setup fees You don’t have to buy a product to work You only need basic resources like a computer and the internet Also Read: Top Companies in Hyderabad Offering Work from Home Jobs in 2025 Top 15 Genuine Work from Home Jobs in Mumbai Without Investment Content Writing If you have a flair for writing, content writing is a great way to earn. Types Of Content Writing Jobs Blog posts Website content Product descriptions SEO articles Expected Pay: ₹0.50 to ₹5 per word Skills Needed: Good grammar, SEO understanding Data Entry Jobs These jobs involve entering information into a computer system or spreadsheet. Popular Roles Typing scanned documents Captcha entry Form filling Expected Pay: ₹5,000 to ₹25,000/month Skills Needed: Typing speed, attention to detail Virtual Assistant A Virtual Assistant (VA) provides administrative support to businesses remotely. Tasks Involved Scheduling Email management Research Booking appointments Expected Pay: ₹10,000 to ₹40,000/month Skills Needed: Communication, organizational skills Online Tutoring With the boom in edtech platforms like BYJU’S, Vedantu, and Unacademy, tutoring has gone online. Subjects In Demand Maths Science English Coding Expected Pay: ₹300 to ₹1,000 per hour Skills Needed: Subject expertise, teaching skills Freelance Graphic Designing Designers can work on logos, brochures, social media posts, etc. Tools To Learn Canva Adobe Photoshop Illustrator Expected Pay: ₹500 to ₹3,000 per project Skills Needed: Creativity, design software proficiency Digital Marketing Many businesses in Mumbai are seeking digital marketers to boost their online presence. Roles Include Social media marketing SEO Email campaigns Expected Pay: ₹10,000 to ₹60,000/month Skills Needed: Analytical skills, marketing know-how Online Surveys & Reviews While not high-paying, surveys and product reviews are easy side gigs. Trusted Sites Toluna Swagbucks Google Opinion Rewards Expected Pay: ₹500 to ₹5,000/month Skills Needed: Basic English and internet knowledge YouTube Channel Creation If you’re passionate about a topic, share it on YouTube. Popular Niches Cooking Education Technology Vlogging Monetization Methods AdSense Sponsorships Affiliate links Skills Needed: Content creation, video editing Affiliate Marketing Promote products online and earn a commission for every sale. Popular Programs Amazon Associates Flipkart Affiliate ShareASale Expected Pay: Commission-based Skills Needed: Content promotion, basic SEO Transcription Jobs Listen to audio files and convert them into text. Trusted Platforms Rev GoTranscript TranscribeMe Expected Pay: ₹10,000 to ₹30,000/month Skills Needed: Listening skills, typing speed Voice Over Artist Mumbai’s media industry offers opportunities in voiceover work. Opportunities In Audiobooks YouTube videos Explainer videos Expected Pay: ₹1,000 to ₹5,000 per script Skills Needed: Good voice modulation, fluency Also Read: Genuine Work from Home Jobs in Hyderabad Without Investment Translation Jobs If you know multiple languages, this is a lucrative option. Popular Language Pairs English-Hindi English-Marathi English-Tamil Expected Pay: ₹500 to ₹2,000 per 1,000 words Skills Needed: Bilingual fluency, grammar Social Media Management Handle accounts for influencers, brands, and startups. Tasks Include Posting Comment replies Analytics Expected Pay: ₹10,000 to ₹50,000/month Skills Needed: Social media trends, marketing skills Dropshipping/Ecommerce (No Inventory Needed) Sell products without storing them yourself. Platforms To Use Shopify Meesho WooCommerce Skills Needed: Product research, digital marketing Online Customer Support Work as a remote representative for companies. Tools Used Zendesk Freshdesk Live chat Expected Pay: ₹8,000 to ₹35,000/month Skills Needed: Problem-solving, communication Skills That Help You Succeed In Remote Jobs Communication Skills – Written and verbal Time Management – Handling multiple tasks Self-Discipline – Working without supervision Technical Know-How – Email, Excel, internet basics Up-to-Date Knowledge – Industry trends and tools How To Identify And Avoid Work From Home Scams Unfortunately, many fraudulent schemes disguise themselves as “work-from-home” jobs. Here’s how to identify them: Warning Signs Asking for upfront money No verifiable company information Too-good-to-be-true promises Asking for bank details early Poorly written job postings How To Stay Safe Research the company Check online reviews Use trusted job portals (see next section) Never share OTPs or passwords Trust your instincts Trusted Platforms to Find Genuine Work from Home Jobs Naukri.com LinkedIn Jobs Indeed India Freelancer.in Upwork Guru Fiverr WorkIndia Shine.com Internshala (for freshers) Benefits Of Work From Home Jobs In Mumbai Reduced stress levels More personal time Freedom to work globally Access to wider job markets Earning in international currencies via freelancing Challenges You May Face And How To Overcome Challenge Solution Isolation Join online communities Lack of routine Create a fixed daily schedule Payment issues Use milestone payments, trusted platforms Distractions at home Set up a dedicated workspace Skill gaps Take online certification courses Conclusion – Work from Home Jobs in Mumbai Without Investment Work-from-home jobs in Mumbai without investment are no longer a myth. With the right approach, skills, and platforms, you can build a reliable and rewarding remote career. Whether you’re looking for full-time, part-time, or freelance work, there’s something for everyone. FAQs – Work from Home Jobs in Mumbai Without Investment Are work-from-home jobs in Mumbai legit? Yes, many reputed companies offer genuine remote opportunities. Use verified platforms and avoid paying upfront fees. How much can I earn working from home in Mumbai? Earnings range from ₹5,000 to ₹1,00,000+ per month, depending on your skills and experience. Do I need to invest any money to start? No. Genuine jobs never ask for investment. Only basic resources like a laptop and internet are needed. Which jobs are best for students? Online tutoring, data entry, freelance writing, and survey jobs work well for students. Can I work remotely for international companies? Yes. Platforms like Upwork, Fiverr, and Freelancer allow you to work with global clients. What skills are in demand for remote work? Skills like writing, digital marketing, programming, and graphic design are in high demand. Are there part-time work-from-home options available in Mumbai? Absolutely. Many jobs like customer service, tutoring, and freelancing offer flexible hours. How do I get paid for freelance work? You can get paid via UPI, PayPal, Payoneer, or direct bank transfers, depending on the client. What are the top websites to find remote jobs in India? Naukri, LinkedIn, Freelancer, Upwork, Fiverr, and Internshala are among the best. Can homemakers find work-from-home jobs? Yes. Virtual assistance, tutoring, content creation, and affiliate marketing are ideal options for homemakers. If you’re looking to start a work-from-home career in Mumbai , keep developing your skills, stay alert to scams, and leverage the platforms mentioned. With consistency and dedication, you can turn your remote job into a full-fledged career. Related Posts 5 High-Demand Remote Entry-Level Jobs You Can Start Today How to Thrive in Remote Customer Service Jobs: Tips for Success Empowering Women: The Best Work From Home Jobs for Female Best Ruby on Rails Remote Jobs for 2025 100% Genuine Online Work From Home Jobs Without Investment [2025] Top 10 Work from Home Jobs in Delhi Hiring Now How to Find Genuine Work from Home Jobs in Delhi Without Investment Top 1099 Work From Home Jobs in the U.S. for Independent Contractors Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. Our fresh approach to software is affordable, quick to implement, and designed for the end user—empowering businesses of all sizes to create better customer (CRM, CX) and employee (ITSM) experiences. Headquartered in San Mateo, California, Freshworks operates across 13 global locations, serving 65,000+ companies—from startups to public enterprises. Our cloud-based product suite includes Freshdesk (omni-channel support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), and Freshchat (AI-powered bots)—all powered by Freshworks Platforms, our unified platform of shared services. Recognized by CNBC, Forbes, Fortune, and Bloomberg, and honored as a Best Place to Work in San Francisco and Denver, Freshworks consistently earns top ratings on G2 and TrustRadius for its industry-leading products. Job Description What will the role entail? This role is with the Developer Experience Platform team and the ideal candidate will be needed to build platform capabilities into the SDK so that external developers can use the SDK to build apps that can easily extend or customise core Freshworks Products. Be a Customer Champion: Develop a sense of empathy with our customer base to build an understanding of various problems. The role is also a bridge between the customer and the engineering teams to ensure focus on solving customer needs & delivering continuous value. Practice Craftsmanship: Learn and Practice product craft. Create solutions with delightful user experiences and find the balance between solving the customer problem and shipping the right product solution. We take pride in releasing the smallest of features while iterating and shipping regularly. Play as One Team: The role needs you to communicate clearly to various stakeholders of Product development, Engineering, Marketing, Sales & Leadership teams and work together to bring your vision to life. Act with Urgency: Breakdown complex problems to phases to help the team make incremental progress while still keeping the bigger picture intact. You’d evangelize the vision and ensure maximum customer value is achieved with the appropriate amount of work. Qualifications 5+ years of product management experience, with at least 3 years specifically in B2B/enterprise platforms Led at least 1 complete product lifecycles (ideation through launch and iteration) Experience with SDK development or developer tools, developer-facing documentation and API governance Demonstrated track record working with engineering teams to deliver technical products Experience with feature flagging, A/B testing frameworks and relevant product management tools (Jira, Aha!, ProductBoard, etc.) Platform-Specific Skills Track record managing multi-tenant platforms with different customer configurations Experience with platform extensibility (plugins, extensions, app marketplaces) Knowledge of SSO integration and experience with enterprise identity management Understanding of rate limiting, throttling, and API performance optimization Understanding of monitoring solutions (New Relic, Datadog, etc.) for platform health Technical Knowledge Clear understanding of API design principles and technical integration concepts Understanding of OAuth and other authentication/authorization frameworks Experience with webhooks and event-driven architecture Experience with data modeling and understanding entity relationships within platforms Experience with data-driven decision making and key platform metrics Basic understanding of cloud infrastructure concepts relevant to platform scalability B2B Domain Expertise Experience with enterprise sales cycles and understanding of B2B buying processes Knowledge of SaaS business models and platform monetisation strategies Experience with customer discovery in enterprise environments Familiarity with compliance and security requirements common in B2B settings Leadership Capabilities Has directly managed at least one product scrum team or served as technical product owner Experience presenting to C-level stakeholders or enterprise clients Evidence of cross-functional leadership without direct authority History of successful stakeholder management across multiple business units Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Job Title: SME Annotator - Customer Service & Support Job Summary: We're seeking a skilled SME Annotator to join our Customer Service & Support team. As an SME Annotator, you will play a critical role in annotating and labeling customer service data to improve the accuracy and efficiency of our support workflows. Your expertise will help us develop and refine our customer service models, ensuring that our customers receive the best possible support. Key Responsibilities: 1. Annotate customer service data: Label and annotate customer service interactions, such as tickets, chats, and emails, to prepare them for use in machine learning models. 2. Improve support workflows: Use your expertise to identify areas for improvement in our support workflows and suggest changes to optimize speed and customer satisfaction (CSAT). 3. Collaborate with support teams: Work closely with customer service representatives and support managers to ensure that our annotated data meets their needs and improves their workflows. 4. Stay up-to-date with industry trends: Continuously update your knowledge of customer service best practices, industry trends, and emerging technologies. Required Toolsets: 1. Commercial Software: - Zendesk - Freshdesk - Salesforce Service Cloud - ServiceNow - HubSpot Service Hub - Intercom - Helpscout - NICE IEX - Verint - Assembled - RingCentral - Nextiva - Tableau - Qualtrics - SurveyMonkey - Slack - Teams 2. Open/Free Software: - osTicket - Zammad - Request Tracker - UVDesk - FreeScout - Rocket.Chat - Mattermost - Element - Jitsi Meet - DokuWiki - BookStack - MediaWiki - Outline - Metabase - Apache Superset - Google Data Studio (free) - Google Forms - LimeSurvey Skills and Qualities: 1. Attention to detail: Carefully annotate and label customer service data to ensure accuracy and quality. 2. Analytical skills: Understand the context and nuances of customer service interactions and identify areas for improvement. 3. Communication skills: Collaborate with support teams and stakeholders to ensure that our annotated data meets their needs and improves their workflows. 4. Flexibility: Adapt to different data types, annotation tools, and project requirements. Show more Show less

We are looking for a proactive and detail-oriented Customer Support Executive for a non-voice process . The role involves resolving customer issues through ticketing systems and live chat, ensuring timely, professional, and accurate responses to maintain high levels of customer satisfaction. Key Responsibilities: Respond promptly and professionally to customer queries via live chat and email. Handle support tickets by identifying issues, providing solutions, and ensuring timely resolution. Document all customer interactions and issue resolutions in the system accurately. Escalate complex issues to relevant departments while maintaining ownership of the ticket. Monitor open tickets to ensure timely follow-ups and closure. Maintain service level agreements (SLAs) for response and resolution times. Suggest process improvements based on recurring customer feedback. Collaborate with internal teams to ensure customer concerns are addressed efficiently. Requirements: Strong written communication skills in English. Ability to multitask and manage multiple conversations or tickets simultaneously. Familiarity with CRM or ticketing tools like Zendesk, Freshdesk, or similar platforms is an advantage. Basic computer knowledge and proficiency in typing. Strong problem-solving and interpersonal skills. Ability to work in a team and under minimal supervision. Educational Qualification: Graduate in any discipline (preferred but not mandatory). 0–2 years of experience in a similar non-voice support role. Job Types: Full-time, Permanent, Fresher Pay: Up to ₹25,000.00 per month Schedule: Night shift Rotational shift Application Question(s): Are you from Indore, Madhya Pradesh? Language: Do you have fluency in English? (Required) Work Location: In person

This role is for one of our clients Industry: Administrative and Support Services Seniority level: Associate level Min Experience: 1 years JobType: full-time We're on the lookout for a resourceful and compassionate Customer Experience Associate who thrives on creating exceptional service experiences. You’ll be the voice of our brand, guiding customers with empathy, resolving queries efficiently, and championing continuous improvement. If you're a natural problem-solver with strong communication chops and a passion for people, this role is for you. What You’ll Do 💬 Customer Support & Communication Be the first point of contact for users across email, chat, phone, and support portals , ensuring prompt, friendly, and accurate resolutions. Diagnose user challenges and guide them through tailored solutions, escalating technical or complex issues to relevant teams when necessary. Follow up on pending tickets and ensure timely closure to maintain high customer satisfaction. 🛠️ Troubleshooting & Resolution Work cross-functionally with Product, Engineering, and Operations teams to investigate issues and share insights that enhance product reliability. Provide real-time troubleshooting support for platform features, order issues, payments, logins, or any technical glitches. 📊 Documentation & Process Optimization Maintain thorough logs of all customer interactions using internal CRM or helpdesk tools (e.g., Zendesk, Freshdesk, Intercom). Create and update internal knowledge base articles and public help content to empower customers with self-service solutions. Flag recurring problems and contribute ideas to streamline workflows, reduce friction, and enhance customer journeys. 🚀 Customer Advocacy Monitor user sentiment and feedback across support channels, identifying trends and surfacing insights to the product and leadership teams. Act as a customer advocate within the company — balancing user needs with business goals. What You’ll Bring ✅ Core Skills & Experience 1–3 years of experience in customer service, support, or client success — preferably in a tech-enabled, product-driven environment . Outstanding written and verbal communication skills — you simplify the complex and empathize with clarity. Experience working with ticketing tools, CRM platforms , or helpdesk software (e.g., Zendesk, Salesforce, Intercom). A methodical problem-solver with high attention to detail , excellent follow-through, and a knack for managing multiple conversations simultaneously. 💡 Mindset & Soft Skills A customer-first attitude — calm under pressure, patient with challenging issues, and committed to resolving every query with care. A collaborative team player who thrives in fast-paced environments and enjoys continuous learning. Curious, tech-savvy, and excited to understand the ins and outs of digital platforms and products. Preferred Extras Prior experience supporting SaaS platforms, e-commerce users , or mobile-first customers. Exposure to customer support analytics — understanding CSAT, FRT, AHT, and NPS metrics. Bachelor's degree in any discipline, or equivalent professional experience. Show more Show less

Job Summary We are looking for a System Engineer to help build, maintain, and troubleshoot our rapidly expanding infrastructure. Key Responsibilities Managing and monitoring all installed systems and infrastructure. Installation of Mikrotik and maintain already installed systems. Ensuring the highest levels of systems and infrastructure availability. Monitor and test application performance for potential bottlenecks. Coordination with billing vendor in case of any issue identified. Ensure 99.9% uptime for all the BNGS. Proper users migrations from other ISP to Excitel. Maintain all the BNGS to ensure users services. Key Competencies Experience with using ticketing systems (zendesk, freshdesk, happyfox, zoho, etc.). Experience with Monitoring tools (Observium, INMS, Cacti, Grafana, etc.). Networking knowledge & basic understanding of network troubleshooting. Should be Good in written and spoken communication in English. Basic knowledge of Linux. Flexible for working in different shifts. Experience with installing, configuring, testing and maintaining operating systems (Linux & Windows) Experience with Linux bash commands. Knowledge for broadband connection technologies (pppoe, IPoE, web-login, pap, chap, etc.) Experience & Educational Qualification Technical Degree in Computer Science, Engineering or a related subject. Proven working experience of minimum of 3+ years in troubleshooting Linux & Win based environments. Note: This is a 6 day working role. Interested candidates only apply. Job Summary Function Core Network Location New Delhi Date Posted January 28, 2025 Working Days 6

Job Title: Customer Service Manager Department: Customer Experience/Operations Location: Mumbai Reports To: Chief Business Officer Job Summary We are seeking a dynamic and customer-focused Customer Service Manager to lead and manage our customer support team. In this role, you will ensure that our e-commerce customers receive exceptional service at every touchpoint. Your responsibilities include developing strategies to improve customer satisfaction, managing a team of customer service representatives, and ensuring operational excellence. Key Responsibilities 1. Team Leadership and Management o Recruit, train, and mentor a high-performing customer service team. o Monitor team performance using KPIs, including response time, resolution rate, and customer satisfaction. o Conduct regular performance reviews and provide constructive feedback. 2. Customer Support Operations o Oversee day-to-day operations of customer service, ensuring timely and effective resolution of customer inquiries across multiple channels (email, chat, phone, social media). o Develop and maintain SOPs for handling common customer issues (e.g., order tracking, returns, refunds, technical issues). o Handle escalated customer issues and resolve complex problems to maintain customer trust and loyalty. 3. Customer Experience Enhancement o Analyze customer feedback to identify trends and areas for improvement. o Work cross-functionally with marketing, product, and logistics teams to address systemic issues affecting customer satisfaction. o Implement strategies to reduce churn, increase retention, and enhance the overall customer journey. 4. Tools and Systems Management o Manage and optimize customer service software and tools (e.g., Zendesk, Freshdesk, or similar). o Recommend and implement new technologies to improve operational efficiency. 5. Reporting and Insights o Create and present regular reports on customer service metrics, including NPS, CSAT, and FCR. o Use data to recommend changes that improve processes and align with business goals. Qualifications • Education: Bachelor’s degree in Business Administration, Communications, or a related field. • Experience: o Minimum 5 years of experience in customer service, with at least 2 years in a leadership/managerial role, preferably in e-commerce. o Proven track record of improving customer satisfaction and managing high-performing teams. • Skills: o Strong leadership and interpersonal skills. o Excellent problem-solving and conflict-resolution abilities. o Proficiency in customer service tools (e.g., Zendesk, Freshdesk). o Analytical mindset with experience in using data to drive decisions. o Strong written and verbal communication skills. Why Join Us? • Opportunity to make a significant impact in a fast-growing e-commerce company. • Collaborative, innovative, and customer-focused work environment. • Competitive salary, benefits, and growth opportunities. Show more Show less

Job description Job Description: Our Customer Experience Executive play a crucial part in the mission to deliver timely, accurate and professional customer service to all our customers. In a fun and fast-paced environment, this position requires Call, Email and Chat communication with customers. What will you be doing 1.Provide help and advice to customers using DrinkPrime's protocols or services; 2. Communicate courteously with customers; 3. Handle customer complaints/inquiries or requests; 4. Keep accurate records of discussions or correspondence with customers; 5. Work across different teams (Sales, operations, delivery, finance, etc) for effective and fast issue resolution; 6. Finding ways to measure customer satisfaction and improve services. What we need in you.. 1. Experience in working on ticketing tools like - Freshdesk, Zendesk, etc. 2. Experienced in Calls & Emails 3. Good to have chat experience (Optional) 4. Excellent English communication skills 5. Strong sense of customer empathy 6. Creativity and a good sense of humour will be an added advantage Job Type: Full-time Pay: ₹250,000.00 - ₹350,000.00 per year Ability to commute/relocate: HSR Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required) Language: English (Required) Work Location: In person

About Us: DATOMS is an IoT software platform that streamlines asset management and operations for equipment manufacturers, leasing and rental companies, and enterprises utilising machine learning, artificial intelligence, and the internet of things. Our scalable solution can be customized to meet the unique needs of each client and is trusted by top companies around the globe. Job Summary: We are seeking a proactive and dedicated Tech Support Executive to join our team in Bangalore. The ideal candidate will have 1-2 years of experience in providing technical support for software or hardware systems and be proficient with Freshdesk ticketing systems. This role demands strong problem-solving skills, effective communication, and the ability to work efficiently in a fast-paced environment. Key Responsibilities: Provide technical support to clients and internal teams via phone, email, and Freshdesk ticketing system. Troubleshoot and resolve software and hardware issues promptly and accurately. Resolve tickets within defined SLAs and maintain ticketing records in the Freshdesk system. Escalate complex technical issues to relevant teams and follow up to ensure resolution. Document all support activities, including problem diagnosis, troubleshooting steps, and resolutions, in the ticketing system. Assist in the setup, installation, and configuration of software and hardware as needed. Collaborate with other teams to ensure customer satisfaction and provide feedback on recurring issues to improve service quality. Stay updated on the latest developments in software and hardware relevant to the company's offerings. Qualifications: 1-3 years of experience in technical support roles. Proficiency in using Freshdesk ticketing system. Experience with supporting software and hardware systems. Strong troubleshooting and problem-solving skills. Excellent verbal and written communication skills. Ability to work independently as well as part of a team. Bachelor's degree in Electronics. Job Type: Full-time Pay: ₹300,000.00 - ₹550,000.00 per year Benefits: Flexible schedule Health insurance Leave encashment Life insurance Provident Fund Schedule: Day shift Fixed shift Monday to Friday Supplemental Pay: Performance bonus Quarterly bonus Application Question(s): What's your current ctc? What's your Expected ctc? Have you done B.tech? Do you speak Hindi & English fluently? Do you speak Hindi & English fluently? Do you speak Kanad/Tamil fluently? Are you comfortable working from our Bangalore office? Are you okay with a 5-day in-office workweek? Experience: Customer support: 1 year (Required) Location: Bangalore, Karnataka (Required) Work Location: In person

Hello, Truecaller is calling you from Bangalore, India! Ready to pick up? Our goal is to make communication smarter, safer, and more efficient, all while building trust everywhere. We're all about bringing you smart services with a big social impact, keeping you safe from fraud, harassment, scam calls or messages, so you can focus on the conversations that matter. Top 20 most downloaded apps globally, and world’s #1 caller ID and spam-blocking service for Android and iOS, with extensive AI capabilities, with more than 450 million active users per month. Founded in 2009, listed on Nasdaq OMX Stockholm and is categorized as a Large Cap. Our focus on innovation, operational excellence, sustainable growth, and collaboration has resulted in consistently high profitability and strong EBITDA margins. A team of 400 people from ~35 different nationalities spread across our headquarters in Stockholm and offices in Bangalore, Mumbai, Gurgaon and Tel Aviv with high ambitions. We at The Customer Support team are dedicated to fostering valuable connections with users, aiming to promptly respond to emails within the specified timeframe and effectively resolve any issues encountered. Situated entirely in Bangalore, our team is committed to delivering exceptional support and user satisfaction, thereby upholding our mission to cultivate lasting relationships with our customers. As a Customer S upport Agent , Your core job will be to respond to emails and resolve queries. Our vision is to be recognized as the go-to destination for our users for support, drive long-term loyalty and advocacy among our user base. What You Bring In 4-6 years experience of customer support, preferably for mobile/technical products Excellent English Communication skills, both verbal and written Experience with support platforms such as Zendesk, Freshdesk or similar software. Email support is a must, the majority of our customer support tickets are email based. Knowledge of other languages is a big plus (especially Hindi and Arabic) Able to approach problems with logical thinking and a strategic mindset, considering both the details and the broader context. Experience in effective time management and multitasking abilities Troubleshoot complex product issues, manage escalations when necessary to ensure timely resolution. Collaborate with cross-functional teams to identify and resolve product bugs and enhance product usability Able to analyze data and create effective reporting summaries. The Impact You Will Create This position will mainly include working on emails primarily and other communication channels. Find bugs and trends reported by our users proactively to fuel faster resolution. The main focus will be to increase efficiency, and stay within the given TAT. You will learn how the Truecaller App works and also be involved in creating JIRAS for the issues that have been raised. A customer support agent with a technical background, responsible for assisting users via email, undertakes various key tasks. These include promptly addressing user inquiries and concerns, offering troubleshooting guidance, and employing problem-solving skills to resolve issues efficiently. Cultivate a deep understanding of the company's products or services to provide accurate assistance, create and update documentation to aid users and educate customers on product usage. The agent escalates complex issues as needed and ensures quality responses while gathering feedback for continuous improvement. Stays updated on product features and industry trends, monitor performance metrics (CSAT and FRT), collaborate with team members, and contribute to a positive overall customer experience. It Would Be Great If You Also Have Prior startup experience Team player Initiative taking/proactive approach Life at Truecaller - Behind the code: https://www.instagram.com/lifeattruecaller/ Sounds like your dream job? We will fill the position as soon as we find the right candidate, so please send your application as soon as possible. As part of the recruitment process, we will conduct a background check. This position is based in Bangalore, India. We only accept applications in English . What We Offer A smart, talented and agile team: An international team where ~35 nationalities are working together in several locations and time zones with a learning, sharing and fun environment. A great compensation package: Competitive salary, 30 days of paid vacation, flexible working hours, private health insurance, parental leave, telephone bill reimbursement, Udemy membership to keep learning and improving and Wellness allowance. Great tech tools: Pick the computer and phone that you fancy the most within our budget ranges. Office life: We strongly believe in the in-person collaboration and follow an office-first approach while offering some flexibility. Enjoy your days with great colleagues with loads of good stuff to learn from, daily lunch and breakfast and a wide range of healthy snacks and beverages. In addition, every now and then check out the playroom for a fun break or join our exciting parties and or team activities such as Lab days, sports meetups etc. There something for everyone! Come As You Are Truecaller is diverse, equal and inclusive. We need a wide variety of backgrounds, perspectives, beliefs and experiences in order to keep building our great products. No matter where you are based, which language you speak, your accent, race, religion, color, nationality, gender, sexual orientation, age, marital status, etc. All those things make you who you are, and that’s why we would love to meet you. Job info Location Bengaluru, Karnataka, India Category Customer Support Team Customer Support Posted 2 days ago Show more Show less

Company Description About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies - from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Responsibilities Drive the customer onboarding experience by providing tailored solutions and best practices that create immediate value. Deliver engaging and effective product training for IT admins and end users, empowering them to maximize adoption and achieve success. Proactively address customer challenges and collaborate across teams to ensure a seamless onboarding experience. Qualifications What We’re Looking For Customer-centric mindset: passion for simplifying complexities and delivering measurable value. Technical Expertise: ITIL certification or equivalent knowledge of service management. Networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls). Familiarity with APIs and identity providers like Active Directory. Problem-Solving Skills: Thrive in resolving challenges effectively. Strong Communication: Ability to explain technical concepts to non-technical audiences Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Job Title: Customer Delight Executive Location: Ahmedabad Company: Dermatouch Budget: 4.2 to 7.2 LPA About Dermatouch Dermatouch is committed to delivering personalized skincare solutions and outstanding customer support through our digital-first approach. Key Responsibilities Engage with customers via WhatsApp, social, calls, and email Resolve queries and complaints empathetically Document feedback to improve service quality Qualifications 1–3 years in customer service, preferably D2C or skincare Strong communication and problem-solving skills Familiarity with Freshdesk, Zendesk, or similar tools Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business. Job Description Manage all activities of the pre-sales resources with a particular region. As a business partner with sales management, manages the organizational effectiveness, efficiency, and alignment of all technical resources with product revenue goals. Provides advice and counsel to sales management in the effective use and deployment of technical resources. Must maintain close alignment with sales, support and implementation functions. Ensures compliance of pre-sales documentation. Internally qualifies sales opportunities in terms of customer technical requirements, competition. Work closely with our SMB and mid-market customers to identify and solve their most critical business problems. Support the sales team by conducting discovery calls and product demonstrations for our active deals. User requirement gathering, analysis, and scope definition, Wireframing, Creating Proof of Concept (POC), RFP, RFI responses. Conduct effective requirements gathering to clearly identify customer problems. Build and deliver compelling technical demonstrations of the Freshworks products. Articulate the value of Freshworks solutions to a variety of audiences. Be a lifelong learner and develop your skills continuously. Evangelize a refreshing user experience on the Freshworks platform Qualifications 4 – 7 years in Solution Engineering or in any technical role is a plus. Significant experience in technology sales with a demonstrated aptitude for technology at the business and technical level. Demonstrated operations and organizational skills implementing and driving best practices in multi-office, cross-functional organizations. Extensive expertise supporting mid-market customers and creating service/support strategies. Strong organisational and analytical skills. Outstanding interpersonal skills, with a proven record of successfully building collaboration around important initiatives. Strong written and verbal communication skills. Successful track record of working and influencing matrixes organizations. Flexible to work in any shift. SKILLS Technical Leadership & Mentorship: Guiding, coaching, and upskilling other Solution Engineers. Advanced Solution Architecture & Design: Designing complex, multi-product solutions. Expert Product Demonstration & POC Delivery: Crafting and delivering tailored, high-impact technical presentations. Deep Technical Acumen: Expertise in SaaS, cloud platforms, APIs, integrations, and relevant Freshworks products. Complex Problem-Solving: Analyzing intricate customer challenges and devising effective solutions. Requirements Elicitation & Analysis: Advanced skills in understanding and documenting nuanced customer needs. RFP/RFI Response Management: Leading or significantly contributing to complex RFP/RFI responses. Communication & Presentation Skills (Advanced): Articulating complex technical details to diverse audiences, including executives. Stakeholder Management: Effectively interacting with and influencing internal (Sales, Product) and external (customer IT, executives) stakeholders. Sales Acumen: Strong understanding of the sales process and the SE's role in driving deals forward. Collaboration & Teamwork: Working effectively within the SE team and cross-functionally . Analytical Skills: Dissecting customer needs and technical issues methodically. Customer Relationship Management: Building trust and rapport with technical counterparts at customer organizations. Freshworks Platform Expertise (Preferred): In-depth knowledge of Freshworks products and their capabilities. Initiative & Proactiveness: Identifying areas for improvement and taking action. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital). Job Summary: This role requires strong knowledge & experience in Sanctions, AML and Financial crimes.The role will also focus on KYC due diligence, website assessment and risk assessment associated with merchant onboarding and Transaction monitoring covering all aspects of business model validation and compliance. Roles And Responsibilities Conduct on boarding and ongoing customer due diligence. Conduct, and perform quality control relative to, a variety of investigation types, including suspicious activity, sanctions, and enhanced due diligence. Manage daily escalation queues, handling complex or exception cases from business and operations teams. Participate in process improvement, identifying and implementing best practices in effective and innovative ways. Subject matter expert with comprehensive knowledge about AML, KYC policies, fraud control, risk categorization policies, monitoring, evaluation, review, and report associated. Excellent knowledge of reporting procedures and record keeping guidelines. Ability to communicate clearly and precisely to the point. Should be familiar with screening tools Dow Jones,Lexis nexis. Qualifications Required Freshers, knowledge about a customer support app or CRM, such as Freshdesk Knowledge of Stages/levels of chargebacks, penalty involved at the arbitration stage, technical chargebacks, Visa/Mastercard guidelines in brief, reason code in relation to fraud chargebacks. Interpersonal skills - Friendly and pleasant demeanor over phone and email Communication skills - Exceptional verbal and written communication Listening skills - Understand, anticipate, and resolve queries arising from various stakeholders Attention to detail and accuracy - Excellent organizational skills and multitasking skills. Identify anomalies or suspicious behaviours. Bachelor's Degree. Location: Bangalore Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe. Follow us on LinkedIn & Twitter Show more Show less

About Us HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names. Our People With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home. Our Impact Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen Learn more about us on our YouTube Channel or Blog Posts Who You Are: As an Advisor your sole responsibility is positioning yourself as the subject matter expert on software business growth through the effective use of technology. The Advisor utilizes their expertise in business process/change management and software technologies by implementing software best practices and ensuring adoption and success with HighLevel software. Including detailed onboarding playbooks and building relationships with customers, business needs, and company. Requirements: Listen and fully understand customer requirements and ‘pain points’ and translate customer requirements into implementation plans. Develop, coordinate, and execute implementation/upgrade/conversion project plans, task schedules, and resource activities to ensure on-time and effective project delivery. Design, create and manage applications, and software integration/migration deployments. Implementation services are delivered within scope or manage any changes in project scope, plans. Identify potential issues and collaborate with leadership when needed, to develop contingency Working with other departments and personnel to ensure information on customer needs are communicated. Follow up relentlessly with lagging or non-engaging accounts to ensure they implement HighLevel successfully in their business. Assist in Educational webinars, workshops, and more. Staying up to date with product features and releases. Identifies opportunities to streamline procedures, enhance revenue and improve product efficiency. Updates customer journey playbooks. Demonstrate technical acumen to convert plans into workable solutions. Communicate a passion for customer success with a team player attitude. Monitor, anticipate, and exceed customer adoption and usage metrics (i.e., renewals and net promoter scores). Conduct analysis of approved customer content and create a transition plan or migration plan. Advise customers on best practices, risks, and changes that impact institutional processes and timelines. Responsible for driving consulting milestones and achieving the agreed-upon implementation schedule. Provide guidance to customers to address critical and/or outstanding issues impacting the successful Implementation. Actively lead the consulting engagement throughout the implementation. Drive collaboration between internal functional teams and customers to achieve milestones and deliverables. Handle basic support requests during the implementation phase. Develop a strong rapport with new accounts to ensure they are enthusiastic about HighLevel and set up for long-term success. Always looking for ways to improve our onboarding delivery. Maintain product knowledge and consistent education. Cross-training with other success functions. Other duties may be assigned and/or modified as business needs change Responsibilities: Associate degree or equivalent work experience and a minimum of two years of Customer success/software implementation/consulting experience or technical support. 2-3 years of experience using HighLevel or other similar vertical solutions. Strong skills, tact and diplomacy in dealing with sensitive customer issues, with exceptional follow-through ability and communication skills. Ability to handle multiple tasks in a fast-paced environment. Knowledge of internal systems preferred (HighLevel, Freshdesk, etc.). Strong understanding and proficiency in software solutions and professional service offerings. 2+ years of customer consulting work experience preferred. 2+ years of marketing experience is a plus! Strong verbal and written communication skills. IT technical skills and platform integrations. Experience in managing a diverse group and training each according to company standards. Great communication skills, verbal, written, and presentation capabilities with both customers and leadership. Self-starter, with a strong sense of ownership, assertive follow-through, and a passion for the highest level of customer satisfaction. Ability to handle the ambiguity that arises from time to time in a dynamic and fast-paced collaborative work environment. Strong analytical and organizational skills with superior attention to detail. Ability to produce high-quality documents, SOP’s and customer journey Playbooks. Strong computer literacy, including MS Office Suite, Internet applications, and comfort and ability Equal Employment Opportunity Information The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision. Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Work with our regional sales teams to convert prospects to customers Prepare and deliver bespoke technical product demonstrations at client meetings, webinars and customers events using storylines that resonate with the target audience Deliver product messaging to highlight Freshworks' value proposition through whiteboard and slide presentations, proof of concept management and RFP response documents Respond to various functional and technical customers questions and requirements Collect, assess and convey different customer requirements to central product management Become an advocate for our brand and actively promote our product solutions and services to prospects, potential and existing customers, and partners Collaborate with internal organizations (including sales, product management, and client services) to achieve sales goals Qualifications Minimum 1-4 years in Solution Engineering or in any technical role is a plus. Excellent soft skills and presentation skills are a must for this role. You will rely on the skills every single day! You should be capable of working on a cross-functional team to solve business & tech problems. You must possess solid verbal, written, presentation and interpersonal communication skills. You will work on multiple deals every month. Proven time management skills in a dynamic sales environment will come in really handy! A Bachelor’s degree is required. B.S. in Information Systems or Computer Science is nice to have. We’re looking for highly driven individuals with an execution focus and a strong sense of urgency. Prior knowledge on SaaS is an Advantage, however, if you are a fast-learner, this isn't a problem Flexible to work in shift (8AM-5PM IST) Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Work with our regional sales teams to convert prospects to customers Prepare and deliver bespoke technical product demonstrations at client meetings, webinars and customers events using storylines that resonate with the target audience Deliver product messaging to highlight Freshworks' value proposition through whiteboard and slide presentations, proof of concept management and RFP response documents Respond to various functional and technical customers questions and requirements Collect, assess and convey different customer requirements to central product management Become an advocate for our brand and actively promote our product solutions and services to prospects, potential and existing customers, and partners Collaborate with internal organizations (including sales, product management, and client services) to achieve sales goals Qualifications Minimum 1-4 years in Solution Engineering or in any technical role is a plus. Excellent soft skills and presentation skills are a must for this role. You will rely on the skills every single day! You should be capable of working on a cross-functional team to solve business & tech problems. You must possess solid verbal, written, presentation and interpersonal communication skills. You will work on multiple deals every month. Proven time management skills in a dynamic sales environment will come in really handy! A Bachelor’s degree is required. B.S. in Information Systems or Computer Science is nice to have. We’re looking for highly driven individuals with an execution focus and a strong sense of urgency. Prior knowledge on SaaS is an Advantage, however, if you are a fast-learner, this isn't a problem Flexible to work in shift (8AM-5PM IST) Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business. Job Description Manage all activities of the pre-sales resources with a particular region. As a business partner with sales management, manages the organizational effectiveness, efficiency, and alignment of all technical resources with product revenue goals. Provides advice and counsel to sales management in the effective use and deployment of technical resources. Must maintain close alignment with sales, support and implementation functions. Ensures compliance of pre-sales documentation. Internally qualifies sales opportunities in terms of customer technical requirements, competition. Work closely with our SMB and mid-market customers to identify and solve their most critical business problems. Support the sales team by conducting discovery calls and product demonstrations for our active deals. User requirement gathering, analysis, and scope definition, Wireframing, Creating Proof of Concept (POC), RFP, RFI responses. Conduct effective requirements gathering to clearly identify customer problems. Build and deliver compelling technical demonstrations of the Freshworks products. Articulate the value of Freshworks solutions to a variety of audiences. Be a lifelong learner and develop your skills continuously. Evangelize a refreshing user experience on the Freshworks platform Qualifications 4 – 7 years in Solution Engineering or in any technical role is a plus. Significant experience in technology sales with a demonstrated aptitude for technology at the business and technical level. Demonstrated operations and organizational skills implementing and driving best practices in multi-office, cross-functional organizations. Extensive expertise supporting mid-market customers and creating service/support strategies. Strong organisational and analytical skills. Outstanding interpersonal skills, with a proven record of successfully building collaboration around important initiatives. Strong written and verbal communication skills. Successful track record of working and influencing matrixes organizations. Flexible to work in any shift. SKILLS Technical Leadership & Mentorship: Guiding, coaching, and upskilling other Solution Engineers. Advanced Solution Architecture & Design: Designing complex, multi-product solutions. Expert Product Demonstration & POC Delivery: Crafting and delivering tailored, high-impact technical presentations. Deep Technical Acumen: Expertise in SaaS, cloud platforms, APIs, integrations, and relevant Freshworks products. Complex Problem-Solving: Analyzing intricate customer challenges and devising effective solutions. Requirements Elicitation & Analysis: Advanced skills in understanding and documenting nuanced customer needs. RFP/RFI Response Management: Leading or significantly contributing to complex RFP/RFI responses. Communication & Presentation Skills (Advanced): Articulating complex technical details to diverse audiences, including executives. Stakeholder Management: Effectively interacting with and influencing internal (Sales, Product) and external (customer IT, executives) stakeholders. Sales Acumen: Strong understanding of the sales process and the SE's role in driving deals forward. Collaboration & Teamwork: Working effectively within the SE team and cross-functionally . Analytical Skills: Dissecting customer needs and technical issues methodically. Customer Relationship Management: Building trust and rapport with technical counterparts at customer organizations. Freshworks Platform Expertise (Preferred): In-depth knowledge of Freshworks products and their capabilities. Initiative & Proactiveness: Identifying areas for improvement and taking action. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

In the fast-evolving world of work, remote jobs are no longer limited to experienced professionals. Today, freshers in Mumbai have a wide range of Work from Home Jobs in Mumbai for Freshers, even without prior experience. The rise of startups, digital platforms, and remote-first companies has opened the doors for beginners to start their careers right from home . If you are a recent graduate, college student, or someone exploring career options, this blog will walk you through the best work-from-home jobs in Mumbai for freshers in 2025, including the roles available, required skills, hiring platforms, and how to apply. ✅ Why Work from Home Jobs Are Ideal for Freshers in Mumbai Mumbai Is a City Of Ambition—but It Also Comes With Long Commutes, High Rent, And Intense Competition. Here’s Why WFH Jobs Make Perfect Sense For Freshers: 🕒 Flexible hours – Ideal for balancing part-time studies or side gigs. 🧠 Skill-building – Gain experience and build a portfolio from home. 💻 Cost-effective – Save on travel, food, and accommodation. 🌐 Access to global companies – No location barrier means more opportunities. 👩‍💻 Freelance & internship options – Try multiple roles before choosing a career path. 📌 Top Work from Home Jobs in Mumbai for Freshers (2025) Here’s a detailed list of entry-level remote jobs you can apply for in Mumbai with zero or minimal experience : Content Writer / Copywriter What You’ll Do: Write blog posts, articles, web content, product descriptions, and social media copy. Top Companies Hiring: Internshala Times Internet Startup blogs & agencies Freelancer platforms Skills Required: Strong English grammar Creative writing Basic SEO knowledge Earning Potential: ₹10,000 – ₹25,000/month (beginner level) Online Tutor / Subject Matter Expert What You’ll Do: Teach school or college-level subjects online via platforms or video calls. Top Companies Hiring: BYJU’S Vedantu Chegg India TutorMe Skills Required: Subject expertise Communication skills Familiarity with Zoom, Google Meet Earning Potential: ₹15,000 – ₹30,000/month (per subject) Data Entry / Typing Jobs What You’ll Do: Input data into Excel sheets, CRMs, or online forms. May also include transcription work. Top Platforms: Naukri.com Internshala Fiverr & Freelancer Clickworker Skills Required: Fast typing (30-40 wpm) Accuracy and attention to detail MS Excel or Google Sheets basics Earning Potential: ₹8,000 – ₹18,000/month Also Read: Top Companies in Hyderabad Offering Work from Home Jobs in 2025 Social Media Executive / Assistant What You’ll Do: Handle social media accounts, schedule posts, reply to messages, and track performance. Companies Hiring: Digital marketing agencies Influencers Local brands & startups Skills Required: Basic Canva or Photoshop Instagram, Facebook, LinkedIn knowledge Social media scheduling tools (Buffer, Later) Earning Potential: ₹12,000 – ₹25,000/month Customer Support Executive (Chat/Voice) What You’ll Do: Answer queries via chat, email, or voice calls for e-commerce and service companies. Top Hiring Companies: Amazon Flipkart Tech Mahindra Teleperformance Skills Required: Good communication in English/Hindi Typing speed & clarity in speech Basic ticketing tools (Zendesk, Freshdesk) Earning Potential: ₹15,000 – ₹28,000/month Virtual Assistant What You’ll Do: Manage tasks like email handling, scheduling, appointment setting, and research. Freelance Platforms To Explore: Fiverr Upwork Truelancer Freelancer.com Skills Required: MS Office/Google Workspace Communication & time management Research and organization Earning Potential: ₹12,000 – ₹30,000/month Graphic Designer (Entry-Level) What You’ll Do: Design posts, flyers, logos, YouTube thumbnails, etc., for online businesses. Tools To Learn: Canva (beginner-friendly) Adobe Photoshop / Illustrator (advanced) Figma (for UI/UX) Clients & Companies Hiring: Instagram brands YouTubers Agencies & startups Earning Potential: ₹10,000 – ₹35,000/month (freelance or full-time) YouTube / Podcast Transcriber What You’ll Do: Listen to audio/video content and type accurate transcriptions or captions. Platforms To Explore: Rev TranscribeMe GoTranscript Freelancing sites Skills Required: Listening & attention to detail English comprehension Typing accuracy Also Read: Best Work from Home Jobs in Hyderabad for Freshers and College Students Earning Potential: ₹5,000 – ₹20,000/month (based on hours transcribed) Online Survey Jobs / Micro Tasks What You’ll Do: Complete paid surveys, test websites, or do basic online research tasks. Popular Platforms: Swagbucks InboxDollars ySense Amazon Mechanical Turk Skills Required: None (just honesty and basic internet access) Earning Potential: ₹3,000 – ₹10,000/month (side income only) Affiliate Marketer (Beginner Level) What You’ll Do: Promote products online through your blog, Instagram, or YouTube channel and earn commissions. Affiliate Programs To Join: Amazon Associates Flipkart Affiliate Hostinger, Bluehost Edu-tech & SaaS tools Skills Required: Basic content creation Social media or website/blogging Patience and consistency Earning Potential: ₹5,000 – ₹1,00,000/month (based on efforts) 🎯 Top Platforms to Find Remote Jobs in Mumbai (for Freshers) Platform Focus Area CareerCartz.com Job listings for freshers & remote jobs Job listings Internshala Internships & entry-level WFH jobs Naukri.com Full-time and part-time remote roles LinkedIn Company pages and job search Upwork, Fiverr Freelancing gigs Freelancer.com Micro-tasks & project work Indeed Verified company job postings 🧰 Skills That Help Freshers Get Work-from-Home Jobs Even without work experience, freshers can stand out by learning some in-demand online skills : MS Excel / Google Sheets – Used in almost every admin/data job Basic SEO & Content Writing – Great for blogging and copywriting Social Media Management – Create and manage brand pages Canva or Adobe Tools – For design jobs and visual content Email Etiquette & Communication – For VA and customer support roles Typing & Transcription Tools – Required in many online projects English Grammar & Editing – For proofreading and writing roles Pro Tip: Learn these via free platforms like Coursera, YouTube, and HubSpot Academy. 🚀 How to Apply for WFH Jobs in Mumbai Without Experience Create a simple resume – Highlight education, skills, and any online certifications. Build a digital presence – Create a LinkedIn profile. If you’re a writer, designer, or developer, showcase your portfolio. Register on job platforms – CareerCartz, Internshala, LinkedIn Jobs, Fiverr. Start with internships or part-time roles – They often convert to full-time opportunities. Customize your application – Use tailored cover letters that explain your interest in WFH roles and ability to self-manage. Prepare for virtual interviews – Practice on Zoom, Google Meet. Check audio, lighting, and background. ⚠️ Beware of Work-from-Home Job Scams Freshers are more likely to be targeted by scams. Keep an eye out for these red flags: ❌ Companies asking for upfront payment ❌ Fake recruiters using unofficial email IDs ❌ Poor grammar or unprofessional job posts ❌ No official website or LinkedIn presence ❌ Over-promising (e.g., “Earn ₹50,000/day without work”) Always apply via trusted platforms like CareerCartz, Naukri, LinkedIn, or company websites. 📝 Conclusion: Work from Home Jobs in Mumbai for Freshers Work-from-home jobs in Mumbai are no longer a niche—they’re a gateway for freshers to launch their careers . From writing and tutoring to virtual assistance and design, you don’t need experience to start—you just need initiative, willingness to learn, and the right online presence . Start small, build your confidence, and scale your income and skills over time. With Mumbai being one of India’s most digitally connected cities, the WFH ecosystem for freshers is thriving in 2025 —and you can be a part of it! 🙋‍♂️ FAQs: Work from Home Jobs in Mumbai for Freshers Can freshers really get remote jobs without experience in Mumbai? Yes! Many companies and platforms offer entry-level jobs requiring only basic skills, not prior work experience. Which work-from-home job is easiest to start for a beginner? Content writing, data entry, and online tutoring are among the easiest to begin with minimal training. Are there any genuine data entry jobs for freshers in Mumbai? Yes, but be cautious of scams. Use platforms like Internshala, CareerCartz, or official company portals. What skills should I learn for WFH jobs as a fresher? Typing, Excel, writing, social media, Canva, and communication are top beginner-friendly skills. How much can a fresher earn from a work-from-home job in Mumbai? Typically, ₹8,000 to ₹25,000/month depending on the job role and your skills. Do WFH jobs require a high-end laptop? Not necessarily. Most roles can be done with a basic laptop, internet, and headphones. Can college students apply for WFH jobs? Yes! Many companies hire students part-time for virtual internships and freelance roles. Where do I find legit WFH jobs in Mumbai? CareerCartz, Internshala, LinkedIn, Naukri, and Upwork are trusted platforms. Do remote jobs have growth opportunities for freshers? Absolutely! Many remote internships convert into permanent jobs with performance-based growth. Is it safe to work from home for unknown companies? Yes, if verified. Always check the company’s online presence, reviews, and apply via secure job portals. 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Role Brief: We are seeking a dynamic and strategic Head of Customer Success to lead and scale our customer success function. In this role, you will be responsible for driving customer satisfaction, retention, and advocacy by ensuring exceptional customer experiences throughout the customer life cycle. You will manage a growing team, collaborate cross-functionally, and develop strategies that drive measurable impact on business outcomes and customer well-being. Key Responsibilities: Customer Experience Leadership: Design and implement customer success strategies that align with FREED’s mission of empowering customers to become debt-free. Team Management: Lead, mentor, and grow a high-performing Customer Success team, including on-boarding, support, and account management functions. Customer Journey Ownership: Optimise the end-to-end customer life cycle—from on-boarding and engagement to resolution and retention. Retention & Loyalty: Develop programs to improve Net Promoter Score (NPS), reduce churn, and enhance customer loyalty and lifetime value. Data-Driven Strategy: Leverage data and analytics to identify pain points, measure performance, and improve customer experience outcomes. Cross-functional Collaboration: Work closely with Product, Technology, Marketing, Operations, and Sales to champion the voice of the customer and enhance FREED’s offerings. Escalation Management: Own resolution strategies for customer escalations and critical issues, ensuring timely and empathetic communication. Process Improvement: Continuously refine internal processes, knowledge bases, and support tools to improve service quality and team efficiency. Customer Advocacy: Foster customer relationships that lead to testimonials, referrals, and advocacy for the FREED brand. Skills & Qualifications: 12+ years of experience in Customer Success, Client Services, or Customer Experience roles, with at least 5 years in a leadership capacity. Experience in fintech, consumer finance, or digital platforms preferred. Strong strategic thinking with hands-on execution capabilities. Excellent people management skills; proven ability to inspire and lead teams. High emotional intelligence and customer empathy. Strong analytical and decision-making skills; experience with CRM and CS platforms (e.g., Zendesk, Freshdesk, Salesforce). Exceptional communication and stakeholder management abilities. Show more Show less