1319 Freshdesk Jobs - Page 5

About Us : About Cleartrip Launched in July 2006, Cleartrip Pvt Ltd., a Flipkart company, has emerged as India’s fastest-growing online travel technology company. In April 2021, Flipkart acquired 100% of Cleartrip’s shareholding. Cleartrip recently emerged as the no. 2 OTA player as per a recent study by VIDEC. With an aggressive plan to emerge as a leading innovator in the industry, Cleartrip is on its way to building a differentiated value proposition for its customers looking for end-to-end travel solutions. With industry-first offerings such as ‘CT Flexmax, CT Flex, and CT Upgrade’, Cleartrip has a clear vision to disrupt the OTA segment. Combining intuitive products with a customer-cent...

Min. Relevant exp. 10+ years Job Summary We are looking for an experienced and strategic Assistant Manager—Recruitment & Vendor Management to oversee talent acquisition efforts across APAC & EMEA. This role involves managing recruitment operations, vendor partnerships, and leading a team of Team Leads, Senior Recruiters, and Recruiters. The ideal candidate will have a strong background in regional hiring strategies, workforce planning, and vendor relationship management while ensuring compliance with local employment laws. Key Responsibilities Team Leadership & Recruitment Strategy: Lead, mentor, and manage a team of Team Leads, Senior Recruiters, and Recruiters across APAC & EMEA. Develop a...

We are looking for a proactive and customer-focused Technical Support Executive to join our support team. You will be the first point of contact for clients using our IT Software/SaaS products, providing assistance via voice calls, email, and live chat. Your role will involve troubleshooting, resolving queries, escalating technical issues, and ensuring customer satisfaction. Key Responsibilities: Provide 24/7 technical support to customers through voice, email, and chat channels. Diagnose and troubleshoot product-related issues, including installation, configuration, and usage queries. Guide customers through product features and best practices. Log, track, and resolve support tickets within...

Job Title: Customer Support Executive Location: Ghitorni (Delhi) Department: Customer Service / Support Reports To: Customer Support Manager Employment Type: Full-Time Job Summary We are looking for a dedicated and customer-oriented Customer Support Executive to handle client inquiries, resolve complaints, and provide exceptional service across various communication channels. The ideal candidate will be a problem-solver with excellent communication skills and a passion for delivering great customer experiences. Key Responsibilities Respond promptly to customer inquiries via phone, email, chat, or social media. Handle and resolve customer complaints in a professional and empathetic manner. Id...

(MALE CANDIDATES PREFERRED) (EARLY JOINERS PREFERRED) We are looking for Technical Support Engineer to work in night Shift (IST) for our Logistics Domain product who can interact with customers to provide and process information in response to inquiries about our products such as SMS / Cloud telephony and Voice through calls and email. Have to Interact with customers regarding their concerns/requests about products and services over calls and email. Responsibilities: Attend in-person meetings with clients to analyze, troubleshoot and diagnose problems Respond to customer inquiries and assist in troubleshooting and resolving challenges Complete detailed reports listing requests to technical a...

About Us WeWork India is one of India’s leading flexible workspace operators – ‘Great Place To Work’ certified (Nov 2024 – Nov 2025), aimed at creating flexible workspace solutions for companies of all sizes. Since its inception in India in 2016, WeWork India has expanded across 68 operational centres in Chennai, New Delhi, Gurugram, Noida, Mumbai, Bengaluru, Pune, and Hyderabad. WeWork India meets distinct workspace needs, for various businesses. WeWork India strives to provide customised and curated solutions for various office space needs through its products and solutions. At WeWork India, we’re driven by collaboration, creativity, and a shared vision to redefine the future of work. If y...

Job Title: Support Head – Application Support & Maintenance Location: Jaipur Experience: 12–18 years Department: Service Delivery & Support Employment Type: Full-Time Position Summary We are seeking a dynamic and technically proficient Support Head to lead our Application Support & Maintenance function. The ideal candidate will take full ownership of the support ecosystem across multiple projects and clients, ensuring industry-best practices in L1, L2, and L3 support, strong process discipline, automation, proactive monitoring, SLA adherence, and consistent client satisfaction. The role demands hands-on experience across the application stack (frontend, backend, cloud, DevOps) and a demonstr...

Job description Job Role: Customer Support Manager B2B SaaS Location: Hyderabad Work Mode: Work from Office only. Travel: Candidate should be open to travel based on business demand **Travel to client locations for up to 3 to 4 days per quarter based on business requirement Experience: 10+ Years of relevant experience in Customer Support including 3+ Years in Team Management. ** B2B / Enterprise SaaS Customer Support Experience is desired **Prior experience in sales is a strong advantage. Industry: SaaS / Technology Educational Background: Bachelors degree in Computer Science, IT, Business Administration, or related field (MBA preferred). Job Overview: We are seeking a seasoned Customer Supp...

About the Role We are looking for a proactive and service-oriented Technical Support Executive to assist our clients and site visitors with application and software-related queries. Key Responsibilities ✔ Handle queries from clients and site visitors via calls, emails, or chat ✔ Provide first-level troubleshooting for software and application issues ✔ Escalate unresolved or complex issues to the technical/engineering team ✔ Document queries, resolutions, and support processes for knowledge sharing ✔ Guide clients through product features, configurations, and best practices ✔ Ensure timely follow-ups and maintain client satisfaction What We’re Looking For Bachelor’s degree in Computer Science...

At Corsearch, we are dedicated to creating a world where consumers can trust the choices they make. As a global leader in Trademark and Brand Protection, we partner with businesses to safeguard their most valuable assets in an increasingly complex digital environment. Our comprehensive solutions, powered by AI-driven data and deep analytics, enable brands to establish, monitor, and protect their presence against infringement and counterfeiting. Why Choose Corsearch? Innovative Solutions: We combine cutting-edge technology with expert judgment to deliver market-leading services in trademark clearance, brand protection, and anti-counterfeiting. Global Impact: Trusted by over 5,000 customers wo...

Location: Bangalore (Work from Office) Type: Full-time Experience: 1-2 years What You'll Do Manage and maintain the customer database and CRM (MagicSlides) to ensure accuracy, proper segmentation, and effective engagement. Conduct cold calls, onboarding calls, and follow-ups with new and existing users. Respond to queries across email, chat, website, and phone professionally and promptly. Drive customer retention through regular check-ins, user education, and value-driven follow-ups. Track and report support metrics such as response time, query resolution, and follow-up rate. Identify upsell and cross-sell opportunities based on user behavior and needs. Communicate bugs, feedback, and user i...

Job description Job Role: Customer Support Manager B2B SaaS Location: Hyderabad Work Mode: Work from Office only. Travel: Candidate should be open to travel based on business demand **Travel to client locations for up to 3 to 4 days per quarter based on business requirement Experience: 10+ Years of relevant experience in Customer Support including 3+ Years in Team Management. ** B2B / Enterprise SaaS Customer Support Experience is desired **Prior experience in sales is a strong advantage. Industry: SaaS / Technology Educational Background: Bachelors degree in Computer Science, IT, Business Administration, or related field (MBA preferred). Job Overview: We are seeking a seasoned Customer Supp...

Responsibilities: ● Lead a 20+ member team managing implementations across the US, UK, and AUS regions. ● Oversee the full lifecycle of Aeka implementation projects, including planning, resource allocation, execution, and post “Go live” support ● Manage and monitor end-to-end image migration efforts from legacy imaging platforms to Aeka, ensuring accuracy and minimal downtime. ● Build and refine processes for smoother onboarding, faster image conversions, better sensor monitoring, and increased adoption of the imaging platform. ● Coordinate cross-functionally with Product, Engineering, and Customer Success to ensure operational alignment, product feature development, and client satisfaction....

About the Role We are looking for a proactive and service-oriented Technical Support Executive to assist our clients and site visitors with application and software-related queries. Key Responsibilities ✔ Handle queries from clients and site visitors via calls, emails, or chat ✔ Provide first-level troubleshooting for software and application issues ✔ Escalate unresolved or complex issues to the technical/engineering team ✔ Document queries, resolutions, and support processes for knowledge sharing ✔ Guide clients through product features, configurations, and best practices ✔ Ensure timely follow-ups and maintain client satisfaction What We’re Looking For Bachelor’s degree in Computer Science...

Primary Title: Customer Support Intern (Remote) Industry & Sector: Information Technology & Software Services—customer-facing support for SaaS and technology products. This remote internship is designed for candidates across India who want hands-on experience in product support, customer operations, and service delivery for a fast-moving tech environment. About The Opportunity Join a technology-driven support team delivering exceptional customer experiences for B2B and B2C users of cloud and SaaS products. This internship offers practical exposure to ticket management, customer communication channels (email, chat, voice), and basic product troubleshooting while working fully remote from anyw...

Responsibilities: * Manage customer queries via Freshdesk, email & chat * Collaborate with product team on issue resolution * Ensure timely responses & resolutions * Maintain high NPS scores through excellent service

Job Description As a Manager (MVP), you will be leading a team through all the phases of the client acquisition (New Program Transition) of Field Services Operations process under stringent timelines. This includes but not limited to understanding of the client requirements through SOW/NPT template, identifying the gaps between client requirements and ISG delivery capabilities in the all region, workforce capacity planning, predictive profit delivery and providing innovative data driven project planning and executing strategies. The leader should have prior experience of leading a team of minimum 4 to 5 individuals remotely and on site and drive performance management through KPIs designed t...

Role & responsibilities * Provide first level contact and problem resolution for users with hardware, software and application issues. * Respond to queries via phone, email, chat, or ticketing system. * Troubleshoot and resolve technical issues related to desktops, laptops, printers, and network connectivity. * Escalate unresolved issues to the next level of support. * Maintain accurate records of issues and solutions within the ticketing system. * Assist in setting up new user accounts and work stations. * follow up with users to ensure full resolution of issues. * provide support for remote users and mobile devices. * Document internal procedures and contribute to knowledge base articles. ...

Role & responsibilities * Provide first level contact and problem resolution for users with hardware, software and application issues. * Respond to queries via phone, email, chat, or ticketing system. * Troubleshoot and resolve technical issues related to desktops, laptops, printers, and network connectivity. * Escalate unresolved issues to the next level of support. * Maintain accurate records of issues and solutions within the ticketing system. * Assist in setting up new user accounts and work stations. * follow up with users to ensure full resolution of issues. * provide support for remote users and mobile devices. * Document internal procedures and contribute to knowledge base articles. ...

Company Overview Jaynik Eduserve is a product-based EdTech company revolutionizing education management. Our comprehensive ERP platform is used by universities, colleges, and schools to streamline academic, administrative, and financial operations. We’re passionate about building scalable, user-friendly, and impactful software that transforms the way education is delivered. Why Join Us? Work on a leading ERP product trusted by educational institutions Thrive in a collaborative, innovative, and growth-focused environment Tackle real-world challenges in the EdTech domain Learn and grow alongside experienced professionals Job Summary: We are seeking a proactive and detail-oriented Customer Supp...

Key Responsibilities : Provide real-time technical support to international clients via chat/email (non-voice). Diagnose and resolve software, hardware, OS, browser, network, and basic IT-related issues. Escalate complex issues to L2/L3 support teams with proper documentation. Guide customers through step-by-step solutions, remote troubleshooting (if applicable), and configuration support. Maintain high levels of customer satisfaction, adhering to response and resolution SLAs. Document all interactions in the ticketing system with clarity and accuracy. Collaborate with internal tech teams to provide feedback and suggest process improvements. Stay updated on product and system changes, patche...

Location: Viman Nagar, Pune, Maharashtra Salary: ₹45,000 - ₹55,000 per month (Based on skill level) Office Timings: Monday - Friday, 11:30 AM – 08:30 PM Knoxed Infotech has zeal and expertise in technology and innovation to make your dreams a reality. We are an ISO-TUV certified company with experience in the market of over 10 years. The following are some of the services we provide: 1. IT Services and solutions 2. Custom Software Development 3. Customer Support 4. Graphics We also support Clients based in the UK and Germany through our dedicated departments as follows: 1. Procurement 2. Sales 3. Human Resources We have our office locations in the UK, Germany and China. We believe in and sup...

L1 Support Executive -JD Job Description We are looking for an enthusiastic and technically inclined L1 Support Executive to join our Customer Success team. You will be the first point of contact for customer queries related to our Voice, eSIM, and CPaaS platforms. Your role will involve troubleshooting basic issues, assisting customers with onboarding, and escalating complex problems to the appropriate technical teams. Role & Responsibilities Respond to user queries via chat, email, or VoIP. Assist customers with mobile app setup, call quality troubleshooting, and general usage. Support eSIM activation, QR code onboarding, and device compatibility checks. Provide basic guidance on CPaaS API...

You are sought to be an experienced Technical Support Team Lead or Technical Manager to oversee the VOIP services support team. Your responsibilities will include managing a team of engineers, addressing escalated VOIP-related issues, and ensuring top-notch service delivery to clients, particularly in the US market. Your role demands a strong technical background in VOIP technologies, exceptional leadership skills, and the ability to handle intricate technical challenges while upholding superior customer satisfaction. **Key Responsibilities:** - Lead, mentor, and manage a team of technical support engineers specialized in VOIP solutions. - Provide technical guidance and escalate complex tech...

Product Specialist Who are we? We are Spyne, redefining how cars are marketed and sold with cutting-edge Generative AI . What started as a bold idea—using AI-powered visuals to help dealers sell online faster—has evolved into a full-fledged AI-first automotive retail ecosystem . Backed by $16M in Series A funding from Vertex Ventures, Accel , and other top investors, we’re scaling fast: ✔ Expanded across the US & EU markets ✔ Launched industry-first AI-powered Image & 360 solutions ✔ Achieved a 5X revenue surge in 15 months , aiming for 3-4X growth this year 🚀 Know Our Journey 2020: Launched as a visual merchandising platform. 2023: Pivoted to AI-driven automotive retail solutions. 2024: Ach...