1926 Freshdesk Jobs - Page 2

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate ...

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate ...

Job Title: Lead – Telecalling Sales & Growth Business Unit: EconomicTimes.com (Times Internet Ltd) Department: Subscription, Masterclass & Growth About Times Internet At Times Internet, we create premium digital products that simplify and enhance the lives of millions. As India’s largest digital products company, our portfolio spans News, Sports, Fintech, Entertainment, Learning, and Wellness, with iconic brands such as The Times of India, Economic Times, NBT, Cricbuzz, Times Prime, Indiatimes, TechGig, Gaana, MX Player, and many more. We are driven by innovation and committed to bringing new ideas and technologies that help people live more informed and enriched lives. Times Internet is an ...

Job Role -Customer Support Lead Job Location- Noida Experience Required- 4 to 7 Years About Times Internet At Times Internet, we create premium digital products that simplify and enhance the lives of millions. As India’s largest digital products company, we have a significant presence across a wide range of categories, including News, Sports, Fintech, and Enterprise solutions. Our portfolio features market-leading and iconic brands such as TOI, ET, NBT, Cricbuzz, Times Prime, Times Card, Indiatimes, Whatshot, Abound, Willow TV, Techgig and Times Mobile among many more. Each of these products is crafted to enrich your experiences and bring you closer to your interests and aspirations. As an e...

About the Role: We’re looking for a proactive and customer-focused Customer Support Executive to join our growing team. You will be the first point of contact for our users, ensuring seamless communication across IVR, WhatsApp, RCS, email, and other digital channels. The ideal candidate has excellent communication skills, a problem-solving mindset, and the ability to work efficiently in a fast-paced, tech-enabled environment. Key Responsibilities: Customer Interaction & Support Handle incoming and outgoing customer calls through IVR systems with professionalism and empathy. Manage customer queries, complaints, and feedback via WhatsApp Business, RCS, chat, and email channels. Resolve custome...

Key Responsibilities Respond promptly and professionally to customer queries across social media channels (Instagram, X/Twitter, YouTube, etc.), live chat, and email. Manage DMs, comments, mentions, and tags — ensuring each user receives a thoughtful and empathetic response. Act as the brand voice on social media — maintaining a positive, engaging, and community-driven tone. Monitor social media conversations to identify user sentiment, trends, and potential issues, and collaborate with internal teams for timely resolution. Outcall or connect with users when required to ensure exceptional service recovery. Understand and troubleshoot common issues related to app functionality, subscriptions,...

About noon We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we’re looking for a Business Analyst who can help us move even faster. noon’s mission: Every door, every day. What you'll do: Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward. The Business Analyst will be a core member of the Customer Service Analytics team, responsible for leveraging analytical ...

As a customer-facing professional working in the Business Process Outsourcing (BPO), Aviation, and Hospitality sectors in India, your role involves providing high-volume, SLA-driven customer support through voice, email, and chat channels. You will be responsible for delivering timely, accurate, and empathetic customer support, managing ticket lifecycles, resolving inquiries and complaints, and handling transactional activities. Additionally, you will monitor performance metrics, identify customer pain points, and collaborate with product and operations teams for process improvements. Key Responsibilities: - Deliver timely, accurate, and empathetic customer support via voice, email, and chat...

About Fyle (Now Part Of Sage) Fyle is now part of Sage, a global leader in accounting and business management software. Together, we're building a global expense management solution that simplifies how businesses track, approve, and reconcile spending. About the Role As a Customer Service Agent, you won't just be answering queries, you'll be solving real problems, collaborating cross-functionally, and ensuring our customers feel heard, valued, and supported. Your mission will be to manage customer conversations across tickets, chats and calls with care and precision, ensuring we're not only meeting timelines but exceeding expectations. You'll work closely with product and engineering teams t...

The Customer Support Team Lead is responsible for supervising a team of customer support representatives, ensuring they deliver excellent service, meet KPIs, and follow company policies and procedures. This role acts as the bridge between frontline agents and support management, facilitating team performance, coaching, and day-to-day operations. What you'll do Oversee daily operations of the customer support team Monitor agent performance, provide feedback, and conduct regular coaching sessions. Ensure SLAs (Service Level Agreements) and KPIs (e.g. CSAT, FRT, TAT) are met. Handle escalated customer issues with professionalism and resolution-focused communication. Collaborate with other depar...

Location: Gurugram Experience: 2–5 years Department: Customer Experience / Operations We are looking for a Customer Experience Lead to manage and elevate our customer support function. The role involves leading a team, ensuring high-quality customer interactions, resolving escalations efficiently, and continuously improving the customer journey across channels. Key Responsibilities: Lead, mentor, and manage the CX team to deliver exceptional customer support. Monitor and improve key CX metrics such as NPS, CSAT, and resolution time. Handle escalated customer issues and ensure timely resolution. Collaborate with Operations, Logistics, and Product teams to enhance the overall customer journey....

Key Responsibilities: Customer Support Oversight : Manage and improve post-sales support (email, chat, calls) ensuring SLAs and CSAT/NPS targets are met Returns & Exchange Management : Design and streamline returns and exchange workflows in line with the company policy and fashion industry expectations (e.g., fit, style changes) Logistics & Delivery Coordination : Liaise with internal logistics team to ensure timely delivery, track escalations and resolve last-mile issues Refunds and Payments : Coordinate with finance to process refunds promptly and ensure clear communication with customers Customer Feedback Analysis : Collect, analyze and act on customer feedback to reduce returns and impro...

Customer Support Executive – Social Media Escalations Location: K Square B 403 Balewadi Road, Balewadi, Pune, Maharashtra-411045 About the Role: We’re looking for a proactive and empathetic Customer Support Executive to manage customer escalations received via social media platforms (Instagram, Twitter/X, Facebook, etc.). The ideal candidate will be skilled at resolving issues quickly, maintaining brand tone, and turning negative experiences into positive customer interactions. Key Responsibilities: Monitor, track, and respond promptly to customer queries and complaints across all social media platforms. Handle escalated cases from the social media team or community managers with empathy and...

Key Responsibilities: Respond promptly to customer queries via phone, email, or chat. Provide accurate information regarding products, services, and company policies. Identify and resolve customer issues efficiently and effectively. Escalate complex cases to the relevant department or team leader when necessary. Maintain records of customer interactions, transactions, comments, and complaints. Follow up with customers to ensure their issues are fully resolved. Handle returns, exchanges, or service requests as per company procedures. Collect customer feedback and report recurring issues or suggestions for improvement. Meet individual and team performance targets (response time, resolution rat...

Job Title: Customer Support Manager Location: City Center Gwalior MP About the company: HomeEssentials is India's digital-first D2C Home & Lifestyle brand. We specialize in home and kitchen products while also branching into lifestyle items. Whether you're searching for innovative kitchen gadgets, cozy home decor, or fashionable lifestyle accessories, HomeEssentials has got you covered. What sets HomeEssentials apart is its commitment to innovation, quality, and versatility. HomeEssentials offers a comprehensive range of products designed to ease and enhance everyday life. The core categories that we cater are home & kitchen, lifestyle, bathroom, home decor, & personal care. By curating a di...

About The Opportunity A fast-growing player in the Customer Experience and Global Business Process Outsourcing (BPO) sector, delivering multilingual customer support and technical assistance to international clients across e-commerce, SaaS, travel and fintech verticals. We operate high-performing on-site contact centres in India focused on best-in-class SLAs, measurable CX improvements and quick time-to-resolution. Role & Responsibilities Handle inbound international customer enquiries via phone, email and live chat—diagnose issues, provide accurate solutions, and close tickets within SLA. Create and update customer records and incident tickets in CRM systems; ensure clear, timely documentat...

About The Opportunity A fast-growing player in the Customer Experience and Global Business Process Outsourcing (BPO) sector, delivering multilingual customer support and technical assistance to international clients across e-commerce, SaaS, travel and fintech verticals. We operate high-performing on-site contact centres in India focused on best-in-class SLAs, measurable CX improvements and quick time-to-resolution. Role & Responsibilities Handle inbound international customer enquiries via phone, email and live chat—diagnose issues, provide accurate solutions, and close tickets within SLA. Create and update customer records and incident tickets in CRM systems; ensure clear, timely documentat...

Industry & Sector: A customer-facing role within the Business Process Outsourcing (BPO), Aviation, Hospitality, The position is on-site in India and focused on high-volume, SLA-driven customer support across voice, email and chat channels. Role & Responsibilities Deliver timely, accurate, and empathetic customer support via voice, email and chat—resolve inquiries, complaints, orders and account issues on-site. Manage the complete ticket lifecycle using CRM/ticketing tools; prioritise, update case notes, and meet SLA and quality targets. Escalate complex technical or policy issues to relevant teams and follow through to ensure timely resolution and customer closure. Handle transactional activ...

Customer Support Executive – Social Media Escalations Location: Amar Tech Park, Block B, 4th floor, Balewadi, Pune, India, 411045 About the Role: We’re looking for a proactive and empathetic Customer Support Executive to manage customer escalations received via social media platforms (Instagram, Twitter/X, Facebook, etc.). The ideal candidate will be skilled at resolving issues quickly, maintaining brand tone, and turning negative experiences into positive customer interactions. Key Responsibilities: Monitor, track, and respond promptly to customer queries and complaints across all social media platforms. Handle escalated cases from the social media team or community managers with empathy an...

We are Bright: Bright is a consumer fintech that helps Americans get out of debt, with the power of data science and machine learning. It is a mobile app that combines all the tools and tech needed to manage and get rid of debt. Bright’s tools include credit score building, automated debt paydown plans, financial planning, budget planning tools, and refinance loans. It works with credit cards, student loans and car loans. Bright has had 6x growth in the last year, with 300,000 users, and more than 100,000 ratings and reviews. Bright is backed by three major venture capital funds (Sequoia, Falcon Edge and Hummingbird) and with top angel investors from the US, UK and India, Bright has raised +...

About Us HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network ...

We are looking for an enthusiastic and customer-focused Chat Support Agent to join our Customer Success team. The ideal candidate will be passionate about delivering prompt, accurate, and empathetic support through our digital channels. Experience with Freshchat or similar chat platforms is an advantage, but a strong commitment to providing exceptional service is essential. Key Responsibilities Respond to customer queries via live chat in a timely, professional, and friendly manner. Understand customer needs and provide accurate solutions or guidance. Maintain high standards of communication, empathy, and service quality. Escalate complex issues to the Team Lead or relevant teams when requir...

At Corsearch, we are dedicated to creating a world where consumers can trust the choices they make. As a global leader in Trademark and Brand Protection, we partner with businesses to safeguard their most valuable assets in an increasingly complex digital environment. Our comprehensive solutions, powered by AI-driven data and deep analytics, enable brands to establish, monitor, and protect their presence against infringement and counterfeiting. Why Choose Corsearch? Innovative Solutions : We combine cutting-edge technology with expert judgment to deliver market-leading services in trademark clearance, brand protection, and anti-counterfeiting. Global Impact : Trusted by over 5,000 customers ...

At Corsearch, we are dedicated to creating a world where consumers can trust the choices they make. As a global leader in Trademark and Brand Protection, we partner with businesses to safeguard their most valuable assets in an increasingly complex digital environment. Our comprehensive solutions, powered by AI-driven data and deep analytics, enable brands to establish, monitor, and protect their presence against infringement and counterfeiting. Why Choose Corsearch? Innovative Solutions: We combine cutting-edge technology with expert judgment to deliver market-leading services in trademark clearance, brand protection, and anti-counterfeiting. Global Impact: Trusted by over 5,000 customers wo...

About the Company JMAN Group is a fast-growing data engineering & data science consultancy. We work primarily with Private Equity Funds and their Portfolio Companies to create commercial value using Data & Artificial Intelligence. In addition, we also work with growth businesses, large corporates, multinationals, and charities. We are headquartered in London with Offices in New York, London and Chennai. Our team of over 450 people is a unique blend of individuals with skills across commercial consulting, data science and software engineering. We were founded by cousins Anush Newman (Co-founder & CEO) and Leo Valan (Co-founder & CTO) and have grown rapidly since 2019. In May 2023 we took a mi...