731 Freshdesk Jobs - Page 2

High Level Skills/Requirements Worli/Mumbai - Working from Office 5-8 Years of Experience Windows & Mac OS - Highly skilled End point security (DLP / Encryption / Policy) - Highly skilled O365 - Administration (DLP and security) - Highly skilled Video conferencing & Networking skills - medium skills Firewall - Medium skills Communication body language - Very high standards Close to work location We are looking for an experienced IT Resource L2 to oversee and manage the IT operations. The ideal candidate must have excellent communication and presentation skills , a strong engineering background, and hands-on experience in Mac and Windows environments, data security, IT infrastructure, enterprise wireless networks, network security, endpoint security, video conferencing, remote IT management, and troubleshooting. The candidate should also have expertise in Office 365 administration, ITIL frameworks, ITSM tools, compliance, IT governance, and Data Loss Prevention (DLP). Key Responsibilities IT Infrastructure & Operations Management : Manage and maintain IT infrastructure to ensure high availability, performance, and security. Oversee Mac and Windows-based systems, including installation, configuration, and maintenance. Administer and manage Office 365, handling user accounts, security settings, and integrations. Provide hands-on troubleshooting and resolution of IT issues related to hardware, software, and network performance. Network Security, Enterprise Wireless & DLP : Implement and maintain network security measures, including firewalls, intrusion detection, and endpoint protection. Manage and optimize enterprise wireless networks, ensuring seamless connectivity and security. Deploy and enforce Data Loss Prevention (DLP) solutions to prevent unauthorized access and data breaches. Diagnose and troubleshoot network, wireless, and security issues to minimize downtime and ensure business continuity. Endpoint Security & Remote Management : Implement and manage endpoint security solutions, including antivirus, encryption, and device access control. Monitor and maintain remote monitoring and management (RMM) tools to support IT operations. Ensure compliance with endpoint security policies, including patch management and remote work security. Troubleshoot and resolve endpoint-related security issues efficiently. Video Conferencing & Collaboration Tools : Oversee video conferencing infrastructure, ensuring high availability and security. Provide support and troubleshooting for video conferencing platforms (Zoom, MS Teams, Google Meet, etc.). Compliance, IT Governance & Data Security : Having skills and knowledge in Compliance, IT Governance, and Data Security will be considered an added advantage. Ensure adherence to industry compliance standards and regulatory frameworks (ISO 27001, GDPR, SOC 2, etc.). Implement IT governance policies, risk management, and internal controls. Conduct periodic IT audits, security assessments, and compliance reviews. Work closely with legal, risk, and compliance teams to align IT policies with business and regulatory requirements. Implement data security best practices and enforce backup and disaster recovery solutions. IT Service Management (ITSM) & ITIL Frameworks : Utilize ITIL best practices to enhance IT service delivery and incident management. Manage and operate ITSM tools (ServiceNow, Freshdesk, Atera, Jira Service Management) to streamline IT processes. Maintain documentation of IT processes, incidents, and resolutions for efficiency and compliance. Hands-on troubleshooting of IT service issues to minimize business disruptions. End-User Support & IT Governance : Provide technical support and training to end-users on IT systems and security best practices. Diagnose and resolve complex IT problems, ensuring minimal impact on business operations. Establish and enforce IT policies, procedures, and security Vendor & Stakeholder Management : Coordinate with third-party vendors for IT support, procurement, and service agreements. Collaborate with internal teams and leadership to align IT strategy with business goals. Required Qualifications & Skills Bachelors degree in engineering, Computer Science, or a related field. 5 to 8 years of hands-on IT management experience. Strong expertise in Mac and Windows systems Experience in Office 365 administration, network security, IT infrastructure, and IT governance. Proficiency in endpoint security, remote management, and enterprise wireless network management. Hands-on experience with video conferencing tools (Zoom, MS Teams, Google Meet, etc.). Knowledge of ITIL frameworks and experience with ITSM tools (ServiceNow, Freshdesk, Atera, etc.). Proven troubleshooting and problem-solving skills across IT infrastructure, networking, and security. Strong understanding of compliance frameworks (ISO 27001, GDPR, SOC 2, HIPAA, etc.). Excellent communication, presentation, and analytical skills. Ability to work independently and manage IT operations effectively. (ref:hirist.tech)

Key Responsibilities Smooth academic delivery: By mapping and scheduling lectures across batches, you ensure students have uninterrupted learning experiences. Data-driven decisions: Your regular updates to Looker Studio dashboards (Faculty, CEO, Freshdesk, etc.) enable leadership to track performance and take timely action. Process efficiency: Maintaining raw data sheets and the auto-mapping sheet helps streamline backend workflows. Student satisfaction: Resolving student concerns and handling lecture link communication ensures a smooth academic experience. Faculty coordination: Managing faculty allocation and updating TA notes ensures high-quality and consistent class delivery. Web & mock test updates: Keeping course pages and mock dashboards current improves access and readiness for students. Visual planning: Creating weekly Canva schedules supports clear planning and coordination across batches. About Company: CATKing, a premier MBA coaching institute located in the heart of Mumbai, is a one-stop destination for each MBA/MS aspirant. Our full-time program has helped hundreds of aspirants find their way to the IIMs, JBIMS, MIT, and Harvard over the last few years. Classes take place on the weekend and weekday batches to suit the needs of the students. Our team comprises members who have previously worked with top companies such as GE (General Electric), Marico, Henkel, JP Morgan, and Accenture. The amount of exposure one gets while sharing the workspace with the most brilliant minds in the country is exceptional.

Candidate Requirements: 2–6 years of overall experience in Customer care and minimum 1 year as TL Preferably graduate-level (HSC with relevant experience acceptable) Experience in: Blended customer care - Email, chat and voice Team management (10–30 agents) Driving KPIs: FRT, CSAT, SLA, FCR, Quality, Adherence, Response time, Resolution time. Coaching, quality audits, refresher trainings Handling customer escalations Strong communication skills Familiarity with CRM tools (Freshdesk/Freshchat, etc.) and reporting tools (Excel, Google Sheets) Willing to work 6 days a week Rotational shift and week off

About Profcyma : At Profcyma, we believe that the most important thing a student needs early on in his/her journey is a clear direction. This is why we focus on providing you with complete assistance to choose the most suitable Education University, Professional Training, Distance Learning Courses and everything beginning from the form filling to placements and degrees. We’ve got a set of experienced career counselors and industry veterans to take you through the dynamic rigours of each & every industry, all with a practical & tangible approach. Job Summary: We are seeking a proactive and customer-focused Support Executive to join our dynamic EdTech team. The candidate will be responsible for handling student and parent queries, resolving issues, providing product assistance, and ensuring a smooth learning experience for users. Key Responsibilities: 1. Respond promptly and professionally to incoming customer inquiries via phone, email, chat, or ticketing systems. 2. Provide technical and non-technical support for platform users, including students, parents, and educators. 3. Assist users in navigating the learning platform, scheduling classes, accessing content, and resolving login or payment issues. 4. Maintain up-to-date knowledge of all products and services to offer accurate information. 5. Coordinate with internal departments (sales, academic, content, technical) to resolve complex issues. 6. Maintain records of customer interactions, feedback, and actions taken in CRM tools. 7. Follow up with users to ensure their concerns are resolved and they are satisfied. 8. Contribute to FAQs, knowledge bases, and help guides to enhance user self-service. 9. Escalate unresolved issues to the appropriate internal teams in a timely manner. Key Requirements: 1. Bachelor's degree in any field (preferred: Education, IT, Business, or Communication). 2. 06 month-1 years of experience in customer support or a similar role, preferably in EdTech or SaaS. 3. Strong verbal and written communication skills in English and at least one regional language. 4. Good problem-solving skills and the ability to think on your feet. 5. Experience with customer support tools (e.g., Freshdesk, Zendesk, Salesforce). 6. Ability to work in shifts or weekends if required. Preferred Qualities: 1. Empathetic and patient approach when dealing with students and parents. 2. Tech-savvy and quick to learn new platforms. 3. Collaborative mindset and ability to work in a fast-paced environment. 4. Prior experience in handling academic or tech product support is a plus. Qualification : Any Graduate Skills: Excellent Good Communication skills, Must have good negotiation skills,Must be detail oriented and an active listener,Researching market trends. Experience: Freshers & Experienced are welcome Language Known: English, Hindi, Marathi Location: Bavdhan, Pune (Maharashtra) Office Timing: 9:30 am to 6:30 pm Weekly off: Sunday Interview Day: Monday to Saturday Interview Time: 11:00 AM to 4:00 PM Venue: Address:- Profcyma Career Soluatuion LLP 2nd Floor, Office No.-3, M No.-734, Oppo High Class Society, Near Suryadutta College, Patil Nagar, Bavdha BK, Pune-411021. Thanks & Regards, Deepti Deshmukh 7756042383 hr@profcyma.com Profcyma Career Solution LLP www.profcyma.com

Job Summary: We are seeking a skilled and customer-focused Remote Desktop Support Specialist to provide technical support to end-users for computer systems, software, and hardware. The ideal candidate will resolve issues remotely using various tools, ensuring minimal disruption to user productivity. Key Responsibilities: Provide remote desktop support for Windows, macOS, and/or Linux systems. Diagnose and troubleshoot hardware, software, and network issues. Assist users with installing and configuring applications, printers, and other peripherals. Respond to and manage support tickets via email, phone, or remote support tools (e.g., TeamViewer, AnyDesk). Document issues and resolutions in the ticketing system. Maintain a high level of customer satisfaction through professional and timely support. Escalate unresolved issues to appropriate internal teams. Monitor system performance and identify recurring issues for long-term solutions. Follow IT policies and procedures related to data security, access control, and acceptable use. Required Qualifications: 1–3 years of experience in desktop or helpdesk support. Proficiency with remote desktop tools and techniques. Solid understanding of operating systems (Windows, macOS) and common software applications (MS Office, VPNs, antivirus). Basic knowledge of networking (IP, DNS, DHCP, VPN). Strong communication and customer service skills. Ability to work independently and manage multiple tasks. Preferred Qualifications: IT certifications such as CompTIA A+, Network+, or Microsoft MCP. Experience with Active Directory and Office 365 administration. Familiarity with ITIL practices and service desk ticketing systems (e.g., Zendesk, Freshdesk, ServiceNow). Prior experience supporting remote or distributed teams.

What makes Techjays an inspiring place to work: At Techjays, we are driving the future of artificial intelligence with a bold mission to empower businesses worldwide by helping them build AI solutions that transform industries. As an established leader in the AI space, we combine deep expertise with a collaborative, agile approach to deliver impactful technology that drives meaningful change. Our global team consists of professionals who have honed their skills at leading companies such as Google, Akamai, NetApp, ADP, Cognizant Consulting, and Capgemini. With engineering teams across the globe, we deliver tailored AI software and services to clients ranging from startups to large-scale enterprises. Be part of a company that’s pushing the boundaries of digital transformation. At Techjays, you’ll work on exciting projects that redefine industries, innovate with the latest technologies, and contribute to solutions that make a real-world impact. Join us on our journey to shape the future with AI. We’re looking for a passionate and experienced Senior Customer Support Specialist to work in our fast-growing AI Interviewing platform, HireFinch. You’ll take ownership of resolving complex support requests, improve internal processes, lead onboarding and training sessions, and mentor junior support team members. This role is perfect for someone who thrives in a collaborative environment and is excited about contributing to a category-defining AI product in the HRTech space. About HireFinch: HireFinch is an AI-powered voice-based interviewing platform, inspired by Google’s structured frameworks and designed by engineers. It conducts real-time AI interviews, assessing candidates on communication, ownership, problem-solving, technical skills, and cultural fit. The platform generates objective scorecards and insights, helping teams focus only on the most suitable candidates. By automating interviews, HireFinch drastically reduces time-to-hire and ensures fair, consistent evaluations at scale. Experience : 4 - 6 years Skills: Customer Experience Management, Incident Resolution Leadership, Cross-Functional Stakeholder Collaboration, Onboarding & Enablement Facilitation, Support Operations Strategy, Data-Driven Support Analytics, Knowledge Management, Escalation Management Frameworks, Customer Retention Tactics, Mentorship & Team Coaching Work Location: Coimbatore Required Skills & Qualifications: 4–6 years of experience in customer support or customer success within SaaS or technology products. Proven track record of handling complex, technical support cases and escalations. Strong communication skills with the ability to manage difficult conversations effectively. Experience mentoring or guiding junior support team members. Expertise in support tools (Zendesk, Freshdesk, Intercom) and CRM systems. Ability to analyze data, identify trends, and drive operational improvements. Customer-centric mindset with a passion for problem-solving and delivering value. Key Responsibilities: Handle high-priority and complex customer inquiries with ownership and accountability. Lead customer onboarding sessions, training, and webinars to ensure successful adoption of HireFinch. Serve as an escalation point for junior support agents, providing guidance and coaching. Collaborate closely with Product, Sales, Marketing and Engineering teams to resolve technical issues and improve features. Analyze support trends and recommend process improvements for better efficiency and customer satisfaction. Maintain and enhance knowledge base content and self-service resources. Track and report support metrics (response times, resolution rates, CSAT) and propose improvements. Actively contribute to reducing churn and increasing customer retention. Support leadership in scaling the support team and defining best practices. Nice-to-Have: Prior experience leading a small support team or acting as a team lead. Background in HRTech, recruitment software, or AI-based platforms. Familiarity with support automation, chatbots, or AI-driven help desk tools. What we offer: Best in class packages Paid holidays and flexible paid time away Casual dress code & flexible working environment Work in an engaging, fast-paced environment with ample opportunities for professional development. Medical Insurance covering self & family up to 4 lakhs per person. Diverse and multicultural work environment Be part of an innovation-driven culture that provides the support and resources needed to succeed.

Job Title : Senior Sales Executive Location : Jaipur Roles & Responsibilities :- Sales & Revenue Generation Drive end-to-end B2C sales for domestic and international travel packages. Achieve monthly and quarterly revenue targets through consultative sales. Manage leads generated via inbound channels (website, social media, CRM) and convert them into successful bookings. Customize and pitch travel itineraries based on client preferences and budgets. Upsell premium travel services, add-ons, and customized experiences. Customer Relationship Management Serve as the single point of contact from query to trip closure. Maintain high-quality customer experience and timely follow-ups. Build long-term relationships to ensure repeat business and referrals. Manage escalations, provide post-sales support, and ensure customer satisfaction. Business Development & Partnerships Identify and onboard new travel partners, DMCs, and service providers. Work on supplier negotiations to improve pricing, availability, and margins. Collaborate with marketing and content teams to launch new experiences. Reporting & Market Insights Maintain daily sales pipeline reports and CRM updates. Provide market insights on trending destinations, competitor pricing, and customer feedback. Analyze sales data and suggest improvements in process, pricing, and package offerings. Key Skills Required :- Strong communication and negotiation skills. Passion for travel and understanding of travel products (flights, stays, activities, visas, etc.). Problem-solving attitude and ability to work under targets. Prior experience in sales, business development, or travel consulting. Knowledge of CRM tools like Zoho, Freshdesk, or Salesforce is a plus. Eligibility Criteria :- Bachelor’s degree in any discipline; MBA or travel & tourism specialization is a plus. 2–5 years of experience in sales or business development, preferably in travel, hospitality, or e-commerce. Flexibility to work on weekends and in rotational shifts based on demand. All About Thrillophilia:- At Thrillophilia, we're on a mission to make travel planning and booking effortless, so that travelers can focus on creating unforgettable memories. Thrillophilia’s journey is rooted in a passion for travel, exploration, and adventure. It began back in 2011 when the global market was still too young for online travel transactions. Ever since, we have grown to become India’s largest online platform for experiential travel. An annual traffic of 150M+ Users, 5M+ Happy Customers, and a strong presence of 2.2M on our Instagram, reflects our commitment to providing memorable experiences and inspiring travelers worldwide. Our platform boasts diverse and wholesome offerings, featuring over 25,000 experiences and 2,500 holiday packages in over 150+ Destinations. From adventurous and offbeat travel to luxurious options, our aim is to provide our customers with the best experiences possible. Thrillophilia simplifies travel planning by creating personalized experiences using our expertise in destinations, local networks, AI/ML logics, and automation. Our team provides a human touch, and on-trip support ensures the best trip of your life. Bringing the finest travel ideas together, our team comprises young and lively folks who are passionate about travel, technology, marketing, partnerships, and more. Together, we have achieved many brilliant titles, such as YourStory’s best places to Work (2013), ISB’s BizQuest (2014), Singapore Bash’s best startups (2016), London Mayor’s IE20 (2017), and more. If you are a motivated sales professional with a passion for international travel and adventure, we would love to hear from you.

Job Summary: We are seeking a proactive and technically skilled IT Support Executive to join our team. The ideal candidate will be responsible for resolving technical issues, maintaining IT systems, providing support to end-users, and ensuring seamless day-to-day IT operations. Key Responsibilities: Provide first-level technical support for hardware, software, and network issues. Install, configure, and maintain desktops, laptops, printers, scanners, and other peripherals. Set up user accounts, emails, access rights, and system backups. Troubleshoot LAN/WAN, internet connectivity, and VPN-related issues. Manage IT inventory, software licenses, and documentation. Coordinate with vendors for hardware/software procurement and maintenance. Ensure timely updates and patch management of all systems. Support video conferencing tools and remote desktop support when required. Educate staff on IT policies, cybersecurity practices, and basic troubleshooting. Maintain incident and resolution logs as per ITSM best practices. Requirements: Bachelor’s degree in IT, Computer Science, or a related field. 0-2 years of experience in an IT support or helpdesk role. Strong knowledge of Windows OS, MS Office Suite, and basic networking concepts. Experience with Active Directory, Office 365, and endpoint security tools. Familiarity with ticketing systems (e.g., Freshdesk, Jira, or Zoho Desk). Excellent communication and interpersonal skills. Ability to prioritize tasks and manage time effectively. Preferred Qualifications: IT certifications like CompTIA A+, Microsoft Certified Professional (MCP), or CCNA. Experience in supporting hybrid/remote teams. Familiarity with asset management and remote desktop tools.

Company Overview: Branding Pioneers is a leading digital marketing agency based in Gurgaon, specializing in healthcare marketing. We are seeking a skilled SEO Specialist to join our dynamic team and help elevate our clients' online presence. Position: Query Manager Job Location: Gurgaon, About Branding Pioneers: Branding Pioneers is a premier digital marketing agency specializing in healthcare marketing. Our comprehensive services include SEO, social media marketing, content marketing, and influencer collaborations, all aimed at enhancing our clients' online presence and engagement. brandingpioneers.com Role Overview The Query Manager is responsible for overseeing the end-to-end management of customer or client queries. This role ensures that all incoming concerns, questions, or feedback are resolved efficiently, accurately, and within specified timeframes. The Query Manager also works to improve query-handling processes, maintain high customer satisfaction, and coordinate with internal teams for resolution. Key Responsibilities Monitor, assign, and manage all incoming queries through email, chat, phone, or CRM platforms. Ensure timely and accurate resolution of all customer issues. Coordinate with relevant departments (sales, tech, operations) to resolve escalated queries. Track key metrics like query volume, resolution time, and satisfaction scores. Create and maintain knowledge base documents and FAQ content. Train and guide team members on query-handling protocols. Identify recurring issues and propose process improvements. Generate weekly/monthly reports on query trends and performance. Qualifications Bachelor’s degree in Business Administration, Communications, or a related field. 2+ years of experience in customer support or operations roles. Strong communication and problem-solving skills. Proficiency in using CRM systems (e.g., Zendesk, Freshdesk, Salesforce). Ability to multitask and manage time effectively. Team leadership or coordination experience is a plus. Skills Required Customer-first mindset with excellent interpersonal skills Analytical thinking and attention to detail Strong documentation and reporting skills Calm and professional under pressure Collaborative and adaptable Preferred Tools CRM platforms (e.g., Zoho, Salesforce, Zendesk) Google Workspace or MS Office Ticketing and Helpdesk software Salary: INR 10,000 - 20,000 per month, based on experience. Employment Type: Full-time Application Process: Candidates interested in applying should have a demonstrable track record of successful Google Ads campaigns in healthcare. Those without prior healthcare experience will be required to run a test campaign for 15 days and perform CRO on an existing landing page as part of the evaluation process. Employment Type: Full-time How to Apply: Interested candidates should submit their CV and cover letter detailing their experience and why they are a good fit for the role to the HR department at Branding Pioneers. Applications should be sent via email to brandingpioneers@gmail.com. Join us at Health Pioneers to grow your career while shaping the digital landscape of healthcare marketing! Job Type : Full-time Pay: ₹10,000.00 - ₹20,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Ability to commute/relocate: Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required) Application Question(s): what's your current salary in hand per month? How soon can you join our office in gurgaon if you get this opportunity ? Do you have experience in healthcare ? Experience: 2 years (Required) Location: Gurgaon, Haryana (Preferred) Work Location: In person Application Deadline : 05/08/2025 Expected Start Date : 12/08/2025 Job Type: Full-time Pay: ₹10,000.00 - ₹30,000.00 per month Ability to commute/relocate: Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): are you comfortable with stipend 30,000 ? Experience: total: 2 years (Preferred) Language: English (Preferred) Location: Gurugram, Haryana (Preferred) Shift availability: Day Shift (Preferred) Willingness to travel: 25% (Preferred) Work Location: In person Application Deadline: 05/08/2025 Expected Start Date: 12/08/2025

Job Title: CRM Coordinator – Furniture Service Department Reports To: Service Manager Location: Gurgaon Department: After-Sales / Customer Service Job Summary: We are seeking a proactive and organized CRM Coordinator to support the Furniture Service Department . This role involves coordinating with the service team, tracking service requests, and ensuring a seamless customer experience through effective use of CRM tools. The ideal candidate will work closely with the Service Manager to ensure all service-related activities are executed efficiently, professionally, and in a timely manner. Key Responsibilities: Manage and update customer service cases and records in the CRM system. Coordinate daily with technicians, service executives, and the Service Manager to schedule and monitor service jobs (repairs, installations, inspections, etc.). Track customer complaints, product damages, or warranty claims and ensure prompt follow-up. Assign service tickets and follow up on completion reports from the field team. Generate service reports and share insights with the Service Manager to improve performance and customer satisfaction. Communicate with customers regarding service status, appointment confirmations, and feedback collection. Maintain accurate documentation of service visits, job cards, and parts used. Ensure all service records align with product warranty terms and after-sales policies. Support the service team by ensuring timely availability of spare parts and tools. Qualifications & Requirements: Bachelor’s degree or diploma in Business Administration, Operations, or a related field. 1–3 years of experience in a similar coordination or CRM role (preferably in the furniture or home improvement industry). Experience using CRM platforms or service management software (e.g., Zoho, Salesforce, Freshdesk, etc.). Strong communication and customer handling skills. Good knowledge of MS Excel, Word, and Outlook. Well-organized with the ability to multitask and prioritize effectively. Familiarity with furniture assembly, repair processes, or logistics is an advantage. Preferred Attributes: Customer-first attitude with a problem-solving mindset. Ability to collaborate across departments (sales, logistics, service). Comfortable working in a fast-paced and field-service-driven environment. Job Types: Full-time, Permanent Pay: ₹8,086.00 - ₹46,916.97 per month Benefits: Health insurance Paid sick time Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person

About MIA – My Intelligent Assistant MIA is a next-generation Conversational AI Platform offering no-code deployment of chatbots, voice bots, and digital AI agents for enterprises and governments. MIA automates first-line support, sales enablement, appointment booking, data integration, and more — all via smart, voice-enabled experiences. We are expanding our support team and looking for a Service Support Engineer who can ensure top-notch service delivery and client satisfaction across different geographies. Key Responsibilities Act as the first point of contact for client inquiries, incidents, and support requests Handle live customer queries via email, phone, and ticketing systems with a “Client-First” mindset Troubleshoot issues related to bot behavior, integrations, campaign configurations, or API responses Collaborate with product and development teams to escalate and resolve technical concerns Maintain and update support documentation and FAQs Monitor client environments for uptime, error logs, and user feedback Participate in weekend and after-office support rotations Train clients on basic platform use and best practices, where needed Must-Have Qualifications Bachelor’s degree in Computer Science, IT, Engineering, or related field 1–3 years of experience in technical support or application support (preferably SaaS or AI platforms) Excellent spoken and written English communication skills Strong analytical and problem-solving abilities Familiarity with tools like Postman, ticketing systems (e.g., Freshdesk, Zoho Desk), and log monitoring platforms Basic understanding of REST APIs, webhooks, and chatbot/voice bot ecosystems Preferred Skills Prior experience with Conversational AI platforms, CPaaS tools, or cloud services Exposure to integrations with platforms like Twilio, WhatsApp API, Zoho, HubSpot, or custom CRMs Knowledge of JSON, XML, and error debugging is a plus What You’ll Gain Direct interaction with global clients across hospitality, telecom, healthcare, and government Opportunity to grow within a fast-scaling AI company Performance-based incentives and recognition Exposure to cutting-edge AI technology and no-code development Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹40,000.00 per year Benefits: Health insurance Shift: Day shift Work Days: Monday to Friday Weekend availability Work Location: In person

Key Responsibilities Manage end-to-end billing and accounts receivable operations Ensure timely and accurate collections from B2B/enterprise clients Handle customer invoicing, payment follow-ups , and account reconciliations Communicate with internal stakeholders and clients to resolve disputes and billing issues Prepare and maintain AR aging reports , dashboards, and collection summaries Coordinate with global teams to align receivables processes and timelines Ensure all entries and reconciliations are updated in the accounting system Support internal audits by providing relevant AR documentation Mandatory Requirements Minimum 6 years of experience in billing and receivables Strong collection experience and ability to take end-to-end ownership of receivables Must have worked in an Indian SaaS company such as: Freshdesk, Druva, FarEye, Chargebee, Icertis, Postman, Locus, GoComet, Shipsy, Fretron, Blue Yonder, Innovaccer, Infor, Darwinbox, Project44, Fourkites Strong understanding of B2B/enterprise receivables processes Excellent English communication skills – both written and verbal Hands-on experience with accounting software Comfortable working in global time zones Must be based in Mumbai or willing to relocate Preferred Skills Familiarity with SaaS billing tools or ERP platforms Exposure to international clients or global finance operations Knowledge of compliance and documentation related to receivables

Company Overview: Branding Pioneers is a leading digital marketing agency based in Gurgaon, specializing in healthcare marketing. We are seeking a skilled SEO Specialist to join our dynamic team and help elevate our clients' online presence. Position: Query Manager Job Location: Gurgaon, About Branding Pioneers: Branding Pioneers is a premier digital marketing agency specializing in healthcare marketing. Our comprehensive services include SEO, social media marketing, content marketing, and influencer collaborations, all aimed at enhancing our clients' online presence and engagement. brandingpioneers.com Role Overview The Query Manager is responsible for overseeing the end-to-end management of customer or client queries. This role ensures that all incoming concerns, questions, or feedback are resolved efficiently, accurately, and within specified timeframes. The Query Manager also works to improve query-handling processes, maintain high customer satisfaction, and coordinate with internal teams for resolution. Key Responsibilities Monitor, assign, and manage all incoming queries through email, chat, phone, or CRM platforms. Ensure timely and accurate resolution of all customer issues. Coordinate with relevant departments (sales, tech, operations) to resolve escalated queries. Track key metrics like query volume, resolution time, and satisfaction scores. Create and maintain knowledge base documents and FAQ content. Train and guide team members on query-handling protocols. Identify recurring issues and propose process improvements. Generate weekly/monthly reports on query trends and performance. Qualifications Bachelor’s degree in Business Administration, Communications, or a related field. 2+ years of experience in customer support or operations roles. Strong communication and problem-solving skills. Proficiency in using CRM systems (e.g., Zendesk, Freshdesk, Salesforce). Ability to multitask and manage time effectively. Team leadership or coordination experience is a plus. Skills Required Customer-first mindset with excellent interpersonal skills Analytical thinking and attention to detail Strong documentation and reporting skills Calm and professional under pressure Collaborative and adaptable Preferred Tools CRM platforms (e.g., Zoho, Salesforce, Zendesk) Google Workspace or MS Office Ticketing and Helpdesk software Salary: INR 10,000 - 20,000 per month, based on experience. Employment Type: Full-time Application Process: Candidates interested in applying should have a demonstrable track record of successful Google Ads campaigns in healthcare. Those without prior healthcare experience will be required to run a test campaign for 15 days and perform CRO on an existing landing page as part of the evaluation process. Employment Type: Full-time How to Apply: Interested candidates should submit their CV and cover letter detailing their experience and why they are a good fit for the role to the HR department at Branding Pioneers. Applications should be sent via email to brandingpioneers@gmail.com. Join us at Health Pioneers to grow your career while shaping the digital landscape of healthcare marketing! Job Type : Full-time Pay: ₹10,000.00 - ₹20,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Ability to commute/relocate: Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required) Application Question(s): what's your current salary in hand per month? How soon can you join our office in gurgaon if you get this opportunity ? Do you have experience in healthcare ? Experience: 2 years (Required) Location: Gurgaon, Haryana (Preferred) Work Location: In person Application Deadline : 05/08/2025 Expected Start Date : 12/08/2025 Job Type: Full-time Pay: ₹10,000.00 - ₹30,000.00 per month Ability to commute/relocate: Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): are you comfortable with stipend 30,000 ? Experience: total: 2 years (Preferred) Language: English (Preferred) Location: Gurugram, Haryana (Preferred) Shift availability: Day Shift (Preferred) Willingness to travel: 25% (Preferred) Work Location: In person Application Deadline: 05/08/2025 Expected Start Date: 12/08/2025

Company Profile: Frontlyne is an Enterprise SAAS Solution built for the Retail Industry. It is a one-stop solution for digitising Learning, Training, Operations,, and Sales Incentives for retail frontline employees. The founders of Frontlyne are passionate about learning and technology. They have been teachers in the past and have an educational background in EdTech and Psychology from Tier 1 Universities. What we’re looking for: We are looking for a proactive and detail-oriented Customer Support Executive to join our growing team. The ideal candidate should have strong problem-solving skills, excellent communication abilities, and a customer-first attitude. You will play a key role in ensuring the timely resolution of client issues, enhancing customer experience, and supporting internal stakeholders. Job Responsibilities: Resolve assigned customer tickets independently while ensuring adherence to defined Turnaround Time (TAT). Maintain a consistently quick First Response Time (FRT) for all customer interactions. Provide timely updates to clients on ticket status and resolution timelines to ensure transparency. Connect with customers via email or phone when required to understand and resolve issues effectively. Update and maintain the Knowledge Base documentation by collaborating with the internal team. Ensure completion of routine tasks such as license counts and usage tracking as per schedule. Share weekly progress reports with internal stakeholders and area heads. Attend daily update meetings to align with the support and product teams. Enhance platform usage by identifying gaps and providing customer education when needed. Actively participate in product training sessions and workshops to build technical expertise. Experience: 1 or 2 Years Joining Date: Immediate Education Background: Any Bachelor’s Degree CTC: As per industry standards Skills and Knowledge: Proven experience in a customer support/helpdesk role, preferably in a SAAS environment. Strong written and verbal communication skills. Ability to prioritise, multitask, and manage time efficiently. Familiarity with helpdesk platforms such as HelpScout, Freshdesk, or Zendesk. Basic understanding of SAAS products and ticketing workflows. Comfortable using Excel or Google Sheets for basic tracking and reporting. Customer-centric mindset with a solution-oriented approach. Proactive, responsible, and collaborative attitude.

DailyObjects is a design-led lifestyle and tech accessories brand for people who live intentionally. From phone cases to bags, desk mats to watchbands, we create products that elevate everyday moments - with utility, aesthetics, and innovation built into every detail. As we scale our omnichannel presence across online, offline, and partner retail, we're looking for a Head of Customer Experience to help us deliver thoughtful, consistent, and brand-aligned service at every touchpoint. About The Role This is a pivotal leadership role focused on strategy, execution, systems, and service operations. You'll be responsible for building and running our customer experience engine across eCommerce, retail stores, marketplaces, and social channels. Your mandate: deliver seamless journeys, fast and empathetic resolutions, strong feedback loops, and a service culture that reflects the DailyObjects brand. We're looking for someone who's hands-on, systems-savvy, and deeply passionate about turning operations into experiences. Key Responsibilities Strategy Create and execute strategies to ensure the highest level of customer service quality across all channels and touchpoints. Establish quality standards, metrics, and guidelines for customer interactions Plan 12-month CX roadmap, NPS/LTV targets Process Design & Optimization Define and document new processes, including workflows, SOPs, and performance metrics. Identify inefficiencies and build a roadmap to solve them Run continuous improvement; partner with Product/Engineering to automate and deflect - 30% FAQs without hurting CSAT. Service & Support Across All Channels Build and manage our customer support ecosystem: email, WhatsApp, chat, phone, social DMs, in-store desks. Create and scale SOPs for each channel, including response SLAs, escalation paths, and feedback handling. Develop and roll out a retail CX toolkit for our own stores and partner locations (like Apple Premium Resellers). CX Systems & Tools Implement and maintain tools for ticketing, CRM, order visibility, returns, and automation. Set up agent assist tools: saved replies, refund triggers, FAQ links, knowledge bases. Data, Voice of Customer & RCA Loops Build a live dashboard of CX metrics: CSAT, resolution time, refund %s, SLA breaches, reason codes. Run monthly Root Cause Analysis (RCA) loops with Ops, Tech, and Design to fix underlying friction. Establish and scale our Voice of Customer system - deploy surveys, review mining, social listening Crisis & Escalation Management Crisis-response playbooks; lead war rooms during launch spikes or shipment disruptions, manage transparent comms Cross-Functional Collaboration Drive CX inputs into Product, Marketing, Logistics & Creative briefs Benchmark industry best practices and implement insights for CX enhancement. Team & Culture Build and lead a high-performance CX team that is empathetic, brand-aligned, and resolution-focused. Launch & Retail Readiness Ensure CX readiness for all new launches: product FAQs, returns logic, staff training, Help Center updates. Train in-store teams on service scripts, product knowledge, and feedback collection. Track and respond to service trends in the first 30 days post-launch. Experience And Qualifications Required 8+ years of experience in customer experience, service operations, or CX systems in a D2C, consumer brand, or lifestyle eComm environment. Hands-on experience with CX platforms like Freshdesk, Zendesk, Gorgias, or Salesforce Built or rolled out AI/ML automations-chatbots, agent-assist, predictive returns - that cut ticket load or raised CSAT. Designed CX for global audiences Have a data-first approach, attacking every problem with data, and are comfortable with excel Strong understanding of CX metrics, automation, and feedback systems. Experience working with Tech, Ops, Retail, and Marketing to implement improvements and fix friction. A builder's mindset - excited to scale systems and roll up your sleeves where needed., Deep customer empathy and a bias for fast, thoughtful execution. This is a high-impact role where you'll shape the customer journey for thousands of design-conscious users every day. You'll work directly with the founders, build a cross-functional team, and play a critical role in how our brand is experienced, not just through our products, but through every human interaction. (ref:iimjobs.com)

Job Title: Customer success engineer Location: Bangalore (On-site/Hybrid; full-time) About Locus: At Locus, we are redefining logistics decision-making with deep-tech solutions that drive efficiency, consistency, and transparency across industries like retail and FMCG/CPG. Founded in 2015 by Nishith Rastogi and Geet Garg, Locus has evolved from a women’s safety geo-tracking app into a globally recognized logistics optimization platform. Our technology has empowered enterprises such as Unilever and Nestlé to execute over a billion deliveries across 30+ countries. Guided by our commitment to innovation and sustainable growth, we transform complex supply chains into strategic growth enablers. Join us at Locus and be part of a team shaping the future of global logistics. Job Overview: About The Role Are you a customer support champion who is passionate about bringing value to customers’ needs? Do you believe you could enhance our customer experience to deliver delightful experiences? Do you believe you can be the voice of the customer and communicate customer feedback to the management team? If you’re answering yes, you are the person we are looking for. Roles and Responsibilities: Interacting with customers using email services to resolve complex support and various other account management functions. Communicate complex technical topics in clearly understandable written and spoken English with customers over tickets, calls, etc Troubleshoot and help solve inbound customer inquiries, while providing exceptional service experiences along the way. Become an expert on the Locus platform and help educate customers on best practices. Investigate & escalate any critical issues to relevant stakeholders across the organisation Work closely with the Customer Success team to keep them informed of all important customer interactions Contribute to our Help Centre articles and curate existing content to ensure customers are aware and have access to self-serve content Analyze. You will analyze SLAs, response times, and open tickets and apply your findings to develop an effective and workable framework for managing and improving customer support. Strategize. You will provide data and reporting of KPIs and trends on an ad-hoc, weekly, and monthly basis. You will develop and improve the ticket processes to ensure free-flowing resolution, escalation, and information within the organization. Execute on team initiatives to improve internal processes and our customer experience as a whole. Who would fit the role? 2-4 years in a customer-facing product support business. Must be fluent in reading, writing, and speaking English Must have excellent knowledge of business writing, grammar, and mechanics used in speaking and writing with customers and co-workers Demonstrable problem-solving and troubleshooting skills, logical thought process. Good technical aptitude to ramp up on technical and business concepts. Good to have an understanding of SaaS products or the logistics tech industry. Should know how to work on Excel Supporting clients 24/7, thus hours of work may vary Experience working with REST APIs, AWS, NewRelic, Postman Experience working with Freshdesk/Ticketing tool is a plus Should be comfortable working under night shifts, and during weekends, as the role requires working under the North America timezone Knowing the Spanish language is a plus What you should look forward to: At Locus, every member is an owner and a leader, no matter which team or Function they represent. We believe that you are excited about the potential to make an impact in Last mile deliveries through technology and the prospect of creating a legacy that outlasts you! The biggest joy of working at Locus, for all of us, comes from the opportunity to create value each day, and experience autonomy in all we do.

NTT DATA is looking for a Junior Production Support professional to join their team in Noida, Uttar Pradesh, India. The ideal candidate should have 3-5 years of experience in Production Support and possess expertise in Windows Server/Linux, MSSQL, Oracle DB, Tomcat, ActiveMQ, JBoss, and any deployment tool knowledge. It is essential to have hands-on experience with ticketing tools like Jira or Freshdesk. Responsibilities include performing production support activities, analyzing and resolving issues within specified SLAs, working on Windows and Linux application support, deployment installations, debugging, and troubleshooting. The candidate should be willing to work shifts, be on call, or put in extra hours for task closure, and communicate effectively with key stakeholders. Experience with Loan IQ is considered an added advantage. NTT DATA is a global innovator in business and technology services, serving 75% of the Fortune Global 100. They aim to help clients innovate, optimize, and transform for long-term success. As a Global Top Employer, NTT DATA has diverse experts in over 50 countries and a strong partner ecosystem. Their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as application, infrastructure, and connectivity development, implementation, and management. NTT DATA is a leading provider of digital and AI infrastructure globally and is part of the NTT Group, investing significantly in R&D to support organizations and society in confidently transitioning into the digital future. Visit [NTT DATA's website](https://us.nttdata.com) for more information.,

🔹Company Name- EW Shopping. 🔹Job Title: Tele-caller. 🔹Industry: E-Commerce 🔹Location: Sector- 16,Noida 🔹Salary: ₹ 15k - ₹ 25kper month 📌About the Company: We are a leading player in the E-commerce industry, providing top-notch services to millions of customers globally. We are looking to expand our dynamic team with an experienced HR Recruiter who is passionate about sourcing, hiring, and helping our organization grow. 📌Job Description: As a Telecaller, you will be responsible for making outbound calls to prospective customers, handling inquiries, providing information about products/services, and achieving sales or lead generation targets. 📌Key Responsibilities: 🔹Make outbound calls to potential customers to inform them about products or services. 🔹Follow up on leads generated through marketing campaigns or customer referrals. 🔹Understand customer needs and provide relevant information or solutions. 🔹Maintain a database of customer interactions and update information accurately in CRM. 🔹Resolve customer queries efficiently and escalate complex issues to the appropriate department. 🔹Achieve daily, weekly, and monthly calling and conversion targets. 🔹Participate in team meetings and training sessions to improve product knowledge and selling techniques. 📌 Experience & Qualifications: 🔹Experience: 1 year to 3 years of experience in telecalling, telesales, or customer support. Proficiency in Regional language(s) and English. Comfortable using computers and call management systems. (Preferred in Retail, FMCG, or E- Commerce industry). 🔹 Qualification: Any Graduate with Marketing, or related field. 📌Technical Skills: 🔹CRM software (e.g., Zoho, Freshdesk, Salesforce) 🔹MS Excel / Google Sheets. 🔹Dialer systems (manual, auto-dialers) Email and WhatsApp communication. 📌Soft Skills: 🔹Excellent verbal communication & Active listening skills. 🔹Patience and empathy. 🔹Persuasion and negotiation. 🔹Confidence and positive attitude. 📌Preferred Skills: 🔹Lead Qualification & Funnel Understanding. 🔹Strong communication skills. 🔹Problem-solving ability & multitasking. 🔹Calling Software Proficiency. 🔹Product/Service Knowledge. 🔹 Email and Chat Communication. 📌Why Join Us?: 🔹Competitive salary with a dynamic, growth-oriented work culture. 🔹Opportunity to work with an innovative and global e-commerce giant. 🔹Supportive team environment where learning and career growth are encouraged.

About Us Livspace is Asia’s largest and fastest-growing home interiors and renovation platform. Leveraging its proprietary technology, the company delivers end-to-end home interior and renovation solutions, encompassing modular solutions, furniture, false ceilings, soft furnishings, décor, civil works, and more. The company serves homeowners across diverse market segments in India and Singapore. Since the company was founded in 2015, Livspace has revolutionized a highly fragmented industry by setting new benchmarks in quality, innovation, and execution. To date, the company has successfully transformed the homes of over 100,000 satisfied customers through its presence in 80+ cities and 110+ Experience Centres. Backed by marquee investors, the company’s goal is to continue strengthening its dominance in India as an industry leader and the largest employer of interior designers. Livspace remains committed to redefining industry standards by introducing new products and services, enhancing site execution processes, improving manufacturing techniques, and ensuring seamless project delivery—all with the ultimate goal of turning homeowners’ dreams into reality. For more information, please visit: https://www.livspace.com/in/about-us Job Description As a part of the Cx team we are looking for a fun and committed individual who understands nuances of interacting with customers and handle customer calls. Someone who understands the gravity of the role and says yes to all the following questions - Do you want to solve a problem? Love talking for hours on end? Prefer a phone that rings over a phone that sits? Patience is your middle name? If you just yelped out a booming yes, you must be the one! Answering calls, mails and chats to guide customers about Livspace design services and products for end to end home design projects as per the SLA and TAT. Assisting customers while they shop online; guiding them on the best design products for their homes. Keeping records of customer interactions and different transactions, recording details of complaints, comments, inquiries Follow up to ensure that appropriate action has been taken on customer requests and complaints Escalate unresolved customer requests, pass on grievances to higher departments for further investigation and clarification Make reminder calls to clients, send follow-up emails and schedule appointments Feedback calls to customer Perform other duties as assigned. Job Requirement Minimum Graduation or similar 1-3 yrs of relevant experience Good working knowledge about home interior design and products would be an added advantage. Great written and verbal communication skills Good listener with active problem solving skills Good interpersonal and analytical skills Flexible with work timings/ schedule and availability. Knowledge of social media platforms E-commerce experience is a bonus Multitasker with flexibility to work in different work roles. Prior experience of working with CRM tools such as Zendesk or Freshdesk would be an added advantage.

This position is posted by Jobgether on behalf of Sprinto. We are currently looking for a Manager - Customer Support in India . This role offers the opportunity to lead and shape a high-performing customer support function in a dynamic, fast-scaling SaaS environment. As a key leader, you'll drive customer satisfaction, implement smart support systems, and foster a culture of ownership and accountability across a remote-first global team. If you're energized by building from scratch, optimizing processes through data and automation, and transforming customer support into a strategic advantage, this position is for you. You'll collaborate cross-functionally to drive efficiency and deliver consistently delightful experiences to customers worldwide. Accountabilities: Lead and grow a high-performing, remote-first customer support team with clear goals and a strong culture of ownership Ensure world-class customer service by meeting and exceeding key metrics such as CSAT, SLA, and First Contact Resolution Build scalable, ISO-ready support systems, including structured documentation and process optimization Leverage automation and AI tools (e.g., Intercom bots, macros, workflows) to streamline operations and improve efficiency Analyze support data to drive decision-making, reduce response/resolution time, and improve operational flow Ensure 24/7 support readiness through shift planning and effective global team coordination Collaborate with cross-functional teams such as Product, Engineering, and Customer Success to resolve issues and close feedback loops Champion a culture of continuous improvement through quality assurance reviews, training, and root cause analysis Requirements Minimum 8 years of experience in customer support, with at least 2 years in a leadership role Demonstrated success in managing and scaling B2B SaaS support teams in a fast-paced environment Strong understanding of support performance metrics such as CSAT, SLA, NPS, and First Contact Resolution Hands-on experience with tools like Intercom, Zendesk, Freshdesk, and AI-powered automation platforms Proven ability to design, build, and optimize support processes from the ground up Strong analytical, communication, and interpersonal skills with the ability to influence across teams Comfortable operating in a remote, high-autonomy, and fast-changing environment Benefits Remote-first work environment 5-day workweek with flexible working hours Comprehensive group medical insurance covering parents, spouse, and children Group accident coverage Company-sponsored work device Education reimbursement policy Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience and achievements. 📊 It compares your profile to the job's core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team. Thank you for your interest!

Job Title: Office 365 Administrator & IT Manager / Senior Engineer (Based on Experience) Location: Chennai Job Responsibilities: Lead and manage Microsoft 365 environment: Exchange Online, SharePoint Online, Teams, OneDrive, Microsoft Entra ID (Azure AD) Troubleshoot mail flow, user issues, groups, and retention policies Implement and manage Conditional Access, MFA, and Defender security settings Create and maintain automation scripts and reports using PowerShell Design and manage Power Automate workflows for business operations Ensure DLP, sensitivity labels, audit logs, and compliance measures are enforced Monitor and optimize Microsoft Secure Score and threat protection Support IP networking issues (DNS, DHCP, subnetting, VLANs) Maintain enterprise Wi-Fi infrastructure and monitor systems via PRTG/SolarWinds Provide L2/L3 support for end users and Microsoft 365-related incidents Create SOPs, knowledge base content, and user onboarding/offboarding documentation Technical Requirements: Microsoft 365 ecosystem: Exchange Online, SharePoint, OneDrive, Teams Microsoft Entra ID (Azure AD), Intune, Microsoft Purview Microsoft Defender for Office 365 PowerShell scripting, Power Automate Network protocols and configuration: DNS, DHCP, VLANs, IP addressing Ticketing & IT SM tools: Freshdesk, Zoho Desk, SysAid Monitoring systems: PRTG, SolarWinds Knowledge of ISMS and ISO 27001 standards Communication Requirement: Excellent written and verbal communication in English Proficiency in Hindi for verbal communication is an added advantage Ability to train users and document IT processes clearly Leadership/ Manager ial Requirements: Lead IT initiatives and oversee M365 service operations Mentor junior team members and coordinate with cross-functional teams Manage IT incidents, service requests, and project rollouts Ensure timely execution of change and problem management procedures Collaborate with leadership to support IT strategy Preferred Certifications: MS-102: Microsoft 365 Administrator AZ-104: Azure Administrator Associate IT IL Foundation CCNA / CompTIA Network+

PixDynamics is looking for a proactive and detail-oriented Application Support Engineer to provide exceptional functional and technical support for our applications. The ideal candidate should be skilled in communication, problem-solving, and basic scripting, and be able to handle real-time issues across UAT and Production environments. Core Responsibilities: Provide timely technical support and functional assistance to clients via email , WhatsApp , and support portals . Deliver clear and professional communication to users while tracking and updating ticket status. Perform initial diagnosis , document issues thoroughly, and escalate to L2/L3 teams with complete context. Reproduce and troubleshoot issues across UAT and Production environments. Analyze application logs, database records , and server performance to identify root causes. Tag, categorize, and update the ticketing system (e.g., JIRA/Freshdesk/Zoho) with issue details and resolutions. Collaborate with L3 teams and developers for long-term fixes, code patches, and product enhancements. Execute basic SQL queries and support configuration-level changes or DB adjustments. Prepare detailed incident reports and contribute to Root Cause Analysis (RCA) documentation. Monitor system logs, error traces, and performance metrics to identify recurring issues and bottlenecks. Maintain and update the knowledge base with known issues and resolutions for future reference. Identify repetitive tickets and recommend automation or process improvements . Coordinate directly with clients for regular updates and ensuring high levels of user satisfaction. Required Skills & Tools: Proficiency in SQL scripting Basic knowledge of Python scripting Strong communication skills (written and verbal) across email and WhatsApp Familiarity with ticketing systems (JIRA, Freshdesk, Zoho Desk) Exposure to UAT and Production support Ability to multitask and work in a fast-paced environment Attention to detail and process-driven mindset Educational & Experience Requirements: Bachelor’s degree in Computer Science, Information Technology, or a related field. 1–3 years of experience in application/product support or similar roles. Why Join PixDynamics: Opportunity to work with a dynamic, innovation-driven team Exposure to real-time customer interaction and problem resolution A learning environment with scope for upskilling and process ownership Culture that supports collaboration, accountability, and growth Job Types: Full-time, Permanent Pay: ₹11,309.65 - ₹58,299.86 per month Benefits: Health insurance Provident Fund Work Location: In person Speak with the employer +91 7994431750 Expected Start Date: 04/08/2025

Profile Summary: Motivated and detail-oriented IT Executive with hands-on experience in managing IT infrastructure within the real estate sector . Skilled in server maintenance , network troubleshooting , and technical support to ensure smooth day-to-day operations. Adept at handling both hardware and software issues and providing user support across multiple real estate offices. Proven ability to assist in deploying and maintaining property management systems (PMS) and CRM platforms. Committed to continuous learning and contributing to technology-driven growth in dynamic environments. Key Skills: Server installation, configuration & maintenance (Windows/Linux) Network support and troubleshooting End-user technical support (on-site and remote) System backups and data security protocols CRM and property management software support Hardware/software installation & upgrades Helpdesk ticketing systems (e.g., Freshdesk, Zoho Desk) Basic knowledge of real estate ERP system Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Health insurance Work Location: In person

At myoperator , we're revolutionizing how businesses connect with their customers through our innovative B2B SaaS solutions. We are on the lookout for a highly motivated, tech-savvy, and customer-obsessed Customer Support Executive - Tech to join our growing team. If you are passionate about solving technical challenges, building strong customer relationships, and thrive in a dynamic, fast-paced B2B SaaS environment, we want to hear from you! What You'll Do: As a Customer Support Executive - Tech, you will be the primary point of contact for our valued B2B clients, ensuring their success and satisfaction with myoperator's products. Your responsibilities will include: Become a Product Expert: Develop an in-depth understanding of myoperator's B2B SaaS products and services, including their technical functionalities, integrations, and common use cases. Deliver Technical Support: Provide prompt, professional, and accurate technical support to customers via calls, emails, and chats, addressing inquiries related to product features, troubleshooting, configurations, and general usage. Achieve First Contact Resolution (FCR): Strive for high First Contact Resolution (FCR) rates by efficiently diagnosing and resolving technical issues during the initial interaction. Manage Support Tickets: Effectively manage and prioritize support tickets, ensuring clear, concise, and well-documented responses and resolutions within defined SLAs. Collaborate for Complex Issues: Escalate complex technical issues to higher-tier support, product, or engineering teams when necessary, providing detailed context and diagnostic information. Address Diverse Inquiries: Assist customers with a range of inquiries including product onboarding, feature explanations, API usage questions, service status, and complaint resolution. Meet Performance Targets: Consistently meet and exceed daily and weekly individual and team performance targets related to response times, resolution rates, and customer satisfaction. Contribute to Improvement: Share valuable customer insights and feedback with internal teams (Product, Engineering, Sales) to drive continuous improvement in our products, services, and support processes. Requirements: Experience: 1-3 years of proven experience in a technical customer support role, preferably within a B2B SaaS or IT services industry. Technical Aptitude: Strong ability to understand, troubleshoot, and explain technical concepts and issues related to software platforms. Familiarity with CRM tools, ticketing systems (e.g., Zendesk, Freshdesk), and remote support tools is a plus. Communication Skills: Excellent written and verbal communication skills in English, with the ability to articulate complex technical information clearly and empathetically to non-technical users. Problem-Solving: Strong analytical and problem-solving skills, with a keen eye for detail and a methodical approach to issue resolution. Time Management: Proven ability to manage time effectively, multitask, and prioritize in a fast-paced, high-volume environment. Customer-Centric: A genuine passion for helping customers and a strong customer-first mindset. Adaptability: A willingness to learn new technologies, adapt to evolving product features, and grow within a dynamic team. Benefits: A supportive and collaborative team culture that values innovation and mutual growth. Significant opportunities for professional development and career advancement within a rapidly expanding B2B SaaS company. Work with a purpose-driven brand that is dedicated to customer satisfaction and technological excellence. Job Types: Full-time, Permanent Pay: ₹350,000.00 - ₹400,000.00 per year Benefits: Health insurance Internet reimbursement Leave encashment Life insurance Paid sick time Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Application Question(s): Any experience you have in B2B SaaS? What is your Fixed CTC? Work Location: In person Speak with the employer +91 9267989047

PixDynamics is looking for a proactive and detail-oriented Application Support Engineer to provide exceptional functional and technical support for our applications. The ideal candidate should be skilled in communication, problem-solving, and basic scripting, and be able to handle real-time issues across UAT and Production environments. Core Responsibilities: Provide timely technical support and functional assistance to clients via email , WhatsApp , and support portals . Deliver clear and professional communication to users while tracking and updating ticket status. Perform initial diagnosis , document issues thoroughly, and escalate to L2/L3 teams with complete context. Reproduce and troubleshoot issues across UAT and Production environments. Analyze application logs, database records , and server performance to identify root causes. Tag, categorize, and update the ticketing system (e.g., JIRA/Freshdesk/Zoho) with issue details and resolutions. Collaborate with L3 teams and developers for long-term fixes, code patches, and product enhancements. Execute basic SQL queries and support configuration-level changes or DB adjustments. Prepare detailed incident reports and contribute to Root Cause Analysis (RCA) documentation. Monitor system logs, error traces, and performance metrics to identify recurring issues and bottlenecks. Maintain and update the knowledge base with known issues and resolutions for future reference. Identify repetitive tickets and recommend automation or process improvements . Coordinate directly with clients for regular updates and ensuring high levels of user satisfaction. Required Skills & Tools: Proficiency in SQL scripting Basic knowledge of Python scripting Strong communication skills (written and verbal) across email and WhatsApp Familiarity with ticketing systems (JIRA, Freshdesk, Zoho Desk) Exposure to UAT and Production support Ability to multitask and work in a fast-paced environment Attention to detail and process-driven mindset Educational & Experience Requirements: Bachelor’s degree in Computer Science, Information Technology, or a related field. 2–3 years of experience in application/product support or similar roles. Why Join PixDynamics: Opportunity to work with a dynamic, innovation-driven team Exposure to real-time customer interaction and problem resolution A learning environment with scope for upskilling and process ownership Culture that supports collaboration, accountability, and growth