1319 Freshdesk Jobs - Page 2

About the Role We are looking for a proactive and service-oriented Technical Support Executive to assist our clients and site visitors with application and software-related queries. Key Responsibilities ✔ Handle queries from clients and site visitors via calls, emails, or chat ✔ Provide first-level troubleshooting for software and application issues ✔ Escalate unresolved or complex issues to the technical/engineering team ✔ Document queries, resolutions, and support processes for knowledge sharing ✔ Guide clients through product features, configurations, and best practices ✔ Ensure timely follow-ups and maintain client satisfaction What We’re Looking For Bachelor’s degree in Computer Science...

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate ...

Join NatHabit as a Quality Auditor! About the Role: We are looking for a detail-oriented and process-driven Quality Auditor to evaluate customer interactions across chat, email, and social media platforms. The ideal candidate will ensure that customer support teams are following policies, maintaining tone/grammar standards, and delivering an excellent customer experience. Key Responsibilities Audit customer interactions on chat, email, and social media based on predefined quality parameters. Identify gaps in communication, process adherence, and resolution accuracy. Share constructive feedback with agents to help improve performance. Maintain audit reports, scorecards, and dashboards for tra...

About Attentive.ai: Attentive.ai is a fast-growing vertical SaaS start-up, funded by PeakXV (Surge), Infoedge and Vertex Ventures, that provides innovative software solutions for the landscape, paving & construction industries in the United States. Our mission is to help businesses in this space improve their operations and grow their revenue through our simple & easy-to-use software platform. We're looking for a dynamic individual to join our team and help us drive retention, sales and grow our customer base. Job Description: We are seeking a proactive and experienced Customer Support Manager to lead our customer support team. The ideal candidate will oversee daily ticket operations, mentor...

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate ...

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate ...

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate ...

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate ...

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate ...

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate ...

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate ...

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate ...

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate ...

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate ...

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate ...

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate ...

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate ...

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate ...

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate ...

Company: Hirebridg Connect Location: Remote Duration: 1–3 Months Stipend (Top Performers): ₹10,000–₹15,000 Perks: Certificate | Letter of Recommendation | Hands-on Training About Hirebridg Connect Hirebridg Connect empowers emerging professionals through immersive, project-based internships that simulate real industry challenges. Our Email and Chat Support Internship is designed to help candidates develop strong written communication and customer service skills while managing real-time interactions across digital platforms. Role Overview As an Email and Chat Support Intern, you will be responsible for handling customer queries, resolving issues, and delivering a smooth support experience thr...

About the Role We are looking for a proactive and service-oriented Technical Support Executive to assist our clients and site visitors with application and software-related queries. Key Responsibilities ✔ Handle queries from clients and site visitors via calls, emails, or chat ✔ Provide first-level troubleshooting for software and application issues ✔ Escalate unresolved or complex issues to the technical/engineering team ✔ Document queries, resolutions, and support processes for knowledge sharing ✔ Guide clients through product features, configurations, and best practices ✔ Ensure timely follow-ups and maintain client satisfaction What We’re Looking For Bachelor’s degree in Computer Science...

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate ...

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate ...

About the Role We’re looking for a highly hands-on and action-oriented people to join our Customer Experience team. This role will be at the heart of improving how we support our users—by analyzing support ticket data, identifying recurring friction points, and designing scalable and efficient processes and system flows. You’ll work cross-functionally with CX, Product, Tech, and Operations teams to drive real change in how we deliver delightful experiences at scale. Key Responsibiliti esAnalyze support ticket data and customer feedback to identify pain points, inefficiencies, and recurring issue s.Translate insights into structured problem statements and design effective process and system f...

The Provider Experience Associate manages the operational and engagement lifecycle for our global provider network. You will own the end-to-end provider journey and drive continuous improvements that reduce friction, lift satisfaction, and enable reliable service delivery. You will turn provider feedback into fixes, close the loop quickly, and partner with Ops and Clinical to make every touchpoint clearer, faster, and kinder. What You'll Do Oversee & manage onboarding processes for new providers, ensuring they are equipped with the tools, knowledge and resources to excel in their roles for seamless integration into our network Organize and facilitate regular network engagement activities, in...