What You’ll Work On: You’ll work directly with the founders and core team to build India’s most comprehensive database of financial products—starting with credit cards. Your day-to-day will involve: Researching and extracting product-level data. Structuring and organizing information into usable formats (Excel, Sheets, internal tools) Tagging and categorizing based on logic Identifying inconsistencies or missing data points Helping shape the backend of a consumer-facing fintech product with real user impact This is a foundational research + data structuring role that supports everything from product development to user experience. What You’ll Learn: Practical data analysis and structuring used in real-world fintech Deep understanding of financial products and consumer banking Experience working closely with startup founders on high-priority tasks How data turns into product logic in a tech company How early-stage products are built ground-up using research, speed, and experimentation Who Should Apply: People who are detail-oriented , structured thinkers, and enjoy digging into systems Curious minds who want to understand how startups and financial products work Comfortable spending time researching online and organizing findings neatly Can dedicate at least 4–5 hours a day for the next 1-2months minimum. Perks: Certificate + Letter of Recommendation from founders Direct mentorship from founders (ex-VC, IIM, ISB, fintech giants) Priority for future full-time roles LinkedIn endorsement / spotlight post on completion Insider understanding of fintech and rewards ecosystem
Requirements: Minimum 3 years of experience in the field • Machine Learning & AI: Strong experience with supervised & unsupervised learning, recommendation systems, NLP, and reinforcement learning • Programming Languages: Proficiency in Python (TensorFlow, PyTorch, Scikit-learn), SQL, and JavaScript (Node.js/TypeScript) • Familiarity with data extraction techniques • Recommendation Algorithms: Familiarity with Collaborative Filtering, Matrix Factorization (SVD, ALS), and Deep Learning-based recommendation • Mobile App Integration: Familiarity with integrating ML models into apps(Flutter/React Native) If you're looking for full-time — if this sounds like you, we’d love to hear from you! Kindly share your CV's on info@thekeyy.com And if you know someone who might be a good fit, feel free to pass this along or let me know. Thanks!
About the Role: We’re looking for a proactive and customer-focused Customer Support Executive to join our growing team. You will be the first point of contact for our users, ensuring seamless communication across IVR, WhatsApp, RCS, email, and other digital channels. The ideal candidate has excellent communication skills, a problem-solving mindset, and the ability to work efficiently in a fast-paced, tech-enabled environment. Key Responsibilities: Customer Interaction & Support Handle incoming and outgoing customer calls through IVR systems with professionalism and empathy. Manage customer queries, complaints, and feedback via WhatsApp Business, RCS, chat, and email channels. Resolve customer issues promptly and escalate cases to the relevant team when necessary. Maintain high levels of customer satisfaction through prompt and accurate support. Automation & Communication Tools Management Monitor and manage automated communication workflows (WhatsApp automation, RCS campaigns, IVR responses). Collaborate with the tech and product teams to improve response flows, reduce manual interventions, and enhance automation logic. Ensure message templates and responses align with brand tone and compliance requirements. Reporting & Feedback Track customer support metrics (response time, resolution rate, CSAT scores, etc.). Provide daily/weekly reports and insights to improve user experience. Identify recurring issues and suggest process or product improvements. Compliance & Quality Follow internal policies and data privacy protocols during all customer interactions. Maintain accurate and up-to-date records of all customer communications in CRM tools. Participate in regular training sessions to stay updated on product knowledge and communication standards. Key Requirements: Bachelor’s degree in any discipline. 1–3 years of experience in customer support, preferably in fintech, e-commerce, or telecom sectors. Excellent verbal and written communication skills (English & Hindi; regional languages are a plus). Familiarity with tools such as Freshdesk, Zendesk, Twilio, Interakt, or similar platforms. Ability to multitask, manage time efficiently, and remain calm under pressure. Strong understanding of customer behavior and empathy-driven communication. Preferred Skills: Experience handling IVR, WhatsApp Business API, and RCS campaigns. Basic knowledge of CRM tools and ticketing systems. Comfort with technology-driven communication processes and automation workflows. Why Join Us: Work in a fast-growing fintech environment redefining digital customer experience. Opportunity to learn automation-driven support operations. Collaborative culture focused on innovation, empathy, and growth.
About the Role: We're looking for a proactive and customer-focused Customer Support Executive to join our growing team. You will be the first point of contact for our users, ensuring seamless communication across IVR, WhatsApp, RCS, email, and other digital channels. The ideal candidate has excellent communication skills, a problem-solving mindset, and the ability to work efficiently in a fast-paced, tech-enabled environment. Key Responsibilities: Customer Interaction & Support Handle incoming and outgoing customer calls through IVR systems with professionalism and empathy. Manage customer queries, complaints, and feedback via WhatsApp Business, RCS, chat, and email channels. Resolve customer issues promptly and escalate cases to the relevant team when necessary. Maintain high levels of customer satisfaction through prompt and accurate support. Automation & Communication Tools Management Monitor and manage automated communication workflows (WhatsApp automation, RCS campaigns, IVR responses). Collaborate with the tech and product teams to improve response flows, reduce manual interventions, and enhance automation logic. Ensure message templates and responses align with brand tone and compliance requirements. Reporting & Feedback Track customer support metrics (response time, resolution rate, CSAT scores, etc.). Provide daily/weekly reports and insights to improve user experience. Identify recurring issues and suggest process or product improvements. Compliance & Quality Follow internal policies and data privacy protocols during all customer interactions. Maintain accurate and up-to-date records of all customer communications in CRM tools. Participate in regular training sessions to stay updated on product knowledge and communication standards. Key Requirements: Bachelor's degree in any discipline. 13 years of experience in customer support, preferably in fintech, e-commerce, or telecom sectors. Excellent verbal and written communication skills (English & Hindi; regional languages are a plus). Familiarity with tools such as Freshdesk, Zendesk, Twilio, Interakt, or similar platforms. Ability to multitask, manage time efficiently, and remain calm under pressure. Strong understanding of customer behavior and empathy-driven communication. Preferred Skills: Experience handling IVR, WhatsApp Business API, and RCS campaigns. Basic knowledge of CRM tools and ticketing systems. Comfort with technology-driven communication processes and automation workflows. Why Join Us: Work in a fast-growing fintech environment redefining digital customer experience. Opportunity to learn automation-driven support operations. Collaborative culture focused on innovation, empathy, and growth.
About the Role: We’re looking for a proactive and customer-focused Customer Support Executive to join our growing team. You will be the first point of contact for our users, ensuring seamless communication across IVR, WhatsApp, RCS, email, and other digital channels. The ideal candidate has excellent communication skills, a problem-solving mindset, and the ability to work efficiently in a fast-paced, tech-enabled environment. Key Responsibilities: Customer Interaction & Support Handle incoming and outgoing customer calls through IVR systems with professionalism and empathy. Manage customer queries, complaints, and feedback via WhatsApp Business, RCS, chat, and email channels. Resolve customer issues promptly and escalate cases to the relevant team when necessary. Maintain high levels of customer satisfaction through prompt and accurate support. Automation & Communication Tools Management Monitor and manage automated communication workflows (WhatsApp automation, RCS campaigns, IVR responses). Collaborate with the tech and product teams to improve response flows, reduce manual interventions, and enhance automation logic. Ensure message templates and responses align with brand tone and compliance requirements. Reporting & Feedback Track customer support metrics (response time, resolution rate, CSAT scores, etc.). Provide daily/weekly reports and insights to improve user experience. Identify recurring issues and suggest process or product improvements. Compliance & Quality Follow internal policies and data privacy protocols during all customer interactions. Maintain accurate and up-to-date records of all customer communications in CRM tools. Participate in regular training sessions to stay updated on product knowledge and communication standards. Key Requirements: 1–3 years of experience in customer support, preferably in fintech, e-commerce, or telecom sectors. Excellent verbal and written communication skills (English & Hindi; regional languages are a plus). Familiarity with tools such as Freshdesk, Zendesk, Twilio, Interakt, or similar platforms. Ability to multitask, manage time efficiently, and remain calm under pressure. Strong understanding of customer behavior and empathy-driven communication. Preferred Skills: Experience handling IVR, WhatsApp Business API, and RCS campaigns. Basic knowledge of CRM tools and ticketing systems. Comfort with technology-driven communication processes and automation workflows. Why Join Us: Work in a fast-growing fintech environment redefining digital customer experience. Opportunity to learn automation-driven support operations. Collaborative culture focused on innovation, empathy, and growth.