1926 Freshdesk Jobs - Page 3

Industry & Sector: A customer-facing role within the Business Process Outsourcing (BPO), Aviation, Hospitality, The position is on-site in India and focused on high-volume, SLA-driven customer support across voice, email and chat channels. Role & Responsibilities Deliver timely, accurate, and empathetic customer support via voice, email and chatresolve inquiries, complaints, orders and account issues on-site. Manage the complete ticket lifecycle using CRM/ticketing tools; prioritise, update case notes, and meet SLA and quality targets. Escalate complex technical or policy issues to relevant teams and follow through to ensure timely resolution and customer closure. Handle transactional activi...

Location : Bengaluru (On-site) Type : Intern What You'll Do Manage and maintain the customer database and CRM to ensure accuracy, proper segmentation, and effective engagement. Conduct cold calls, onboarding calls, and follow-ups with new and existing users. Respond to queries across email, chat, website, and phone professionally and promptly. Drive customer retention through regular check-ins, user education, and value-driven follow-ups. Track and report support metrics such as response time, query resolution, and follow-up rate. Identify upsell and cross-sell opportunities based on user behavior and needs. Communicate bugs, feedback, and user insights clearly to product and engineering tea...

Responsibilities: Provide first-line and second-line technical support to customers via email, phone, or chat. Diagnose and resolve software issues, bugs, and technical queries efficiently and effectively. Create and maintain knowledge base articles, documentation, and FAQs for both internal and customer use. Assist with system monitoring and performance tuning to ensure software stability. Assist customers in product feature usage, configurations, and best practices. Provide training to end-users or internal teams on new features and functionalities. Log and track incidents in the support management system , ensuring that all issues are addressed promptly. Stay up-to-date with the latest so...

We are looking for an enthusiastic and customer-focused Chat Support Agent to join our Customer Success team. The ideal candidate will be passionate about delivering prompt, accurate, and empathetic support through our digital channels. Experience with Freshchat or similar chat platforms is an advantage, but a strong commitment to providing exceptional service is essential. Key Responsibilities Respond to customer queries via live chat in a timely, professional, and friendly manner. Understand customer needs and provide accurate solutions or guidance. Maintain high standards of communication, empathy, and service quality. Escalate complex issues to the Team Lead or relevant teams when requir...

About Mama & Peaches Mama & Peaches is a baby and kids lifestyle brand bringing conscious comfort and joyful design to modern parenting. We’re building a brand that connects deeply with young parents - one thoughtful product and conversation at a time. We’re now looking for a Customer Experience & Sales Associate who’s not just a support executive, but a brand ambassador. Someone who will own the customer journey end-to-end, drive conversions, and solve problems with empathy and initiative. If you're someone who believes every chat is a chance to connect, and every order is a relationship - this is your spot. What You’ll Own - Be the voice of Mama & Peaches across WhatsApp, calls, emails, DM...

Location: Bengaluru (On-site) Type: Full-time What You'll Do Manage and maintain the customer database and CRM to ensure accuracy, proper segmentation, and effective engagement. Conduct cold calls, onboarding calls, and follow-ups with new and existing users. Respond to queries across email, chat, website, and phone professionally and promptly. Drive customer retention through regular check-ins, user education, and value-driven follow-ups. Track and report support metrics such as response time, query resolution, and follow-up rate. Identify upsell and cross-sell opportunities based on user behavior and needs. Communicate bugs, feedback, and user insights clearly to product and engineering te...

Urgent requirements of Inside Sales Team leader Total Years of Experience - min. 4 to 6+years of experience in sales ( with min. 2 years as a team lead) Location - Gurugram Salary - Fixed salary + monthly incentives QUALIFICATIONS AND EDUCATION REQUIREMENTS Graduation in any stream PREFERRED SKILLS* 📍4 to 6 + years of experience in Inside Sales / Telesales in B2C/D2C environments. 📍Experience of Attrition and Shrinkage Control 📍Demonstrated success in owning and scaling revenue-driven sales functions. 📍Strong understanding of CRM systems (e.g., Salesforce, Zoho, Freshdesk), WhatsApp Email leads 📍Excellent communication, coaching, and performance management skills. 📍Exposure to high-ticket or...

Seeking a Customer Service Executive for a Retail brand in Mumbai! Responsibilities ● Be the first point of contact for customer support queries — pre-sale and post-sale ● Handle inquiries via email, phone, and chat ● Manage after-sales processes — warranty requests, returns, replacements ● Work closely with the Operations team to ensure timely and accurate order fulfilment ● Maintain clear, empathetic, and professional communication at all times ● Keep detailed records of customer interactions using our support tools (Freshdesk, Slack, Google Workspace) ● Continuously look for ways to improve our customer service experience ● Occasionally assist in hosting customers at our Experience Studio...

Industry & Sector: A customer-facing role within the Business Process Outsourcing (BPO), Aviation, Hospitality, The position is on-site in India and focused on high-volume, SLA-driven customer support across voice, email and chat channels. Role & Responsibilities Deliver timely, accurate, and empathetic customer support via voice, email and chat—resolve inquiries, complaints, orders and account issues on-site. Manage the complete ticket lifecycle using CRM/ticketing tools; prioritise, update case notes, and meet SLA and quality targets. Escalate complex technical or policy issues to relevant teams and follow through to ensure timely resolution and customer closure. Handle transactional activ...

Role Overview: As a Specialist in Product Implementation at Greytip, you will play a crucial role in ensuring customer satisfaction by on-boarding them successfully and meeting their project expectations within timelines. You will be responsible for visiting clients across India, presenting training sessions, collecting feedback, and coordinating with the team to provide a seamless transition. Key Responsibilities: - Acquire and maintain a comprehensive understanding of greytHR, including usage, configuration, implementation, and value proposition. - Proactively build strong customer relationships and provide training on product features and usage. - Handle customer escalations and provide s...

About The Role: We are looking for ambitious and authentic Support Engineers who are excited to bring fresh ideas from all areas to their work, including artificial intelligence, natural language processing, UI design, mobile, information retrieval, distributed computing, large-scale system design, networking and data storage, security, and more. As a Support Engineer at DevRev, you will have the opportunity to build things that truly matter and to work with a thriving global team. What You'll Do: Bachelor's in Computer Science or related technical field/equivalent practical experience. 3-6 years of experience in a technical support, solutions engineering, or integration support role. Hands-...

Role Summary As a Functional Associate, you will handle customer queries on Ginesys products, analyze and resolve functional issues, provide configuration support, and ensure high-quality customer experience. You will act as a bridge between customers, product, and engineering teams.. Key Responsibilities Manage and resolve functional support tickets within defined SLAs. Configure and demonstrate ERP modules (POS, Billing, Inventory, Procurement, Pricing, Promotions, Returns, Reporting). Gather and translate client requirements into functional specifications. Support customer with their issues, solution testing, and prepare related case summary. Document solutions, create SOPs, and maintain ...

About GoKwik GoKwik is a growth operating system designed to power D2C and eCommerce brandsfrom checkout optimisation and reducing return-to-origin (RTO), to payments, retention, and post-purchase engagement. Today, GoKwik enables over 15,000 merchants worldwide, processes around $2 billion in GMV, and is strengthening its AI-powered infrastructure. Backed by RTP Global, Z47, Peak XV, and Think Investments and bolstered by a $13 million growth round in June 2025, GoKwik is scaling aggressively across India and the UK. Why This Role Matters Merchant experience sits at the heart of GoKwik's payments ecosystem. As a Associate - Business Operations, you'll play a critical role in ensuring every ...

Location: Bengaluru (On-site) Type: Full-time What You'll Do Manage and maintain the customer database and CRM to ensure accuracy, proper segmentation, and effective engagement. Conduct cold calls, onboarding calls, and follow-ups with new and existing users. Respond to queries across email, chat, website, and phone professionally and promptly. Drive customer retention through regular check-ins, user education, and value-driven follow-ups. Track and report support metrics such as response time, query resolution, and follow-up rate. Identify upsell and cross-sell opportunities based on user behavior and needs. Communicate bugs, feedback, and user insights clearly to product and engineering te...

Including, but not limited to, the following: Provide professional, high-quality support to M3 Panel members / non-members via email, live chat, phone, and ticket-based communications. Work efficiently across multiple systems to investigate, troubleshoot, and resolve inquiries or complaints, offering appropriate solutions and alternatives. Collaborate effectively with India, US and EU Operations/Project Management teams to address project-specific issues while balancing user advocacy and company objectives. Handle alPreparationl inquiries in accordance with company policies, maintaining expected outcomes, resolution times, and communication standards. Build and maintain strong relationships ...

About The Opportunity A fast-growing player in the Customer Experience and Global Business Process Outsourcing (BPO) sector, delivering multilingual customer support and technical assistance to international clients across e-commerce, SaaS, travel and fintech verticals. We operate high-performing on-site contact centres in India focused on best-in-class SLAs, measurable CX improvements and quick time-to-resolution. Role & Responsibilities Handle inbound international customer enquiries via phone, email and live chat—diagnose issues, provide accurate solutions, and close tickets within SLA. Create and update customer records and incident tickets in CRM systems; ensure clear, timely documentat...

Location: Surat Experience: 0 - 2 years Role Overview We are looking for a Customer Support Executive (Chat) to join our team in Surat. You’ll be the first point of contact for our users, offering real-time assistance via chat (and email, if needed). This role is not just about resolving issues — it's about enhancing user Experience, collaborating with product teams, and continuously improving support content and tools. You will also contribute to content creation and fine-tuning our AI chatbot for an even better support experience. Key Responsibilities Provide real-time customer support via chat and email (voice support during initial onboarding). Understand and resolve user queries efficie...

About The Opportunity A fast-growing player in the Customer Experience and Global Business Process Outsourcing (BPO) sector, delivering multilingual customer support and technical assistance to international clients across e-commerce, SaaS, travel and fintech verticals. We operate high-performing on-site contact centres in India focused on best-in-class SLAs, measurable CX improvements and quick time-to-resolution. Role & Responsibilities Handle inbound international customer enquiries via phone, email and live chat—diagnose issues, provide accurate solutions, and close tickets within SLA. Create and update customer records and incident tickets in CRM systems; ensure clear, timely documentat...

Location: Remote / Work From Home Employment Type: Full-time We are seeking a dedicated and empathetic Customer Service Representative to join our remote team. The ideal candidate will have excellent communication skills, a customer-first mindset, and the ability to resolve inquiries efficiently while maintaining a professional and friendly attitude. 🔹 Key Responsibilities Handle customer inquiries via email, chat, and phone in a timely and professional manner. Provide accurate information regarding products, services, and company policies. Resolve customer issues efficiently while ensuring a positive customer experience. Document interactions and maintain detailed customer records. Collabor...

Title: Client Services Executive Location: Bangalore (Hybrid) . We’re looking for a Client Services Executive who can think on their feet, communicate clearly, and bring structure and empathy to every client relationship. Someone who thrives in a creative environment, owns their projects end-to-end, and ensures that both clients and internal teams move in sync. Key Responsibilities Act as the main point of contact between the client and the internal team, ensuring smooth communication and alignment. Understand client objectives and translate them into clear briefs for strategy, copy, and design teams. Manage project timelines, feedback cycles, and deliverables with precision and accountabili...

This role is for one of our clients Industry: Libraries Seniority level: Entry level Min Experience: 0 years Location: Ahmedabad JobType: full-time We're looking for an energetic and empathetic Customer Experience Associate to be the voice of our customers and ensure every interaction they have with us is seamless, positive, and meaningful. You'll serve as the first point of contact for inquiries, helping customers navigate challenges, offering timely solutions, and ensuring they feel supported at every step. This role is ideal for someone who genuinely enjoys helping others, thrives in a dynamic environment, and is passionate about creating great customer experiences. Key Responsibilities C...

Position : Global Support Associate Location: Greater Noida (Work from Office) Experience: 4 to 5 Years Working Days: Monday to Saturday (1st & 3rd Saturday Off) Shift Timing: 9-hour shift between 11:00 AM to 12:00 AM About the Role: We are seeking a dedicated and tech-savvy Technical Support Executive to join our Examination Coordination team. This role involves ensuring seamless execution of online examinations by resolving real-time technical issues and providing prompt support via tickets, emails, and chat. Key Responsibilities Monitor and manage real-time technical issues reported during online exams via Freshdesk or similar ticketing tools. Respond promptly and professionally to ticket...

About The Opportunity A fast-growing player in the Customer Experience and Global Business Process Outsourcing (BPO) sector, delivering multilingual customer support and technical assistance to international clients across e-commerce, SaaS, travel and fintech verticals. We operate high-performing on-site contact centres in India focused on best-in-class SLAs, measurable CX improvements and quick time-to-resolution. Role & Responsibilities Handle inbound international customer enquiries via phone, email and live chat—diagnose issues, provide accurate solutions, and close tickets within SLA. Create and update customer records and incident tickets in CRM systems; ensure clear, timely documentat...

About The Opportunity A fast-growing player in the Customer Experience and Global Business Process Outsourcing (BPO) sector, delivering multilingual customer support and technical assistance to international clients across e-commerce, SaaS, travel and fintech verticals. We operate high-performing on-site contact centres in India focused on best-in-class SLAs, measurable CX improvements and quick time-to-resolution. Role & Responsibilities Handle inbound international customer enquiries via phone, email and live chat—diagnose issues, provide accurate solutions, and close tickets within SLA. Create and update customer records and incident tickets in CRM systems; ensure clear, timely documentat...

About MagicSlides is building the next generation of AI-powered presentation tools that help people create stunning, professional slides in seconds. We're looking for a passionate full stack JavaScript developer to join our team and contribute to shaping the future of our GenAI product. What You’ll Do Manage and maintain the customer database of MagicSlides and CRM for accuracy, segmentation, and engagement Make cold calls, onboarding calls, and follow-ups with new and existing users Handle queries across email, chat, website, and phone professionally and promptly Ensure customer retention through regular check-ins, education, and value-driven follow-ups Track support metrics: response time,...