About Us Mama & Peaches is a baby & kids lifestyle brand offering a conscious collection of comfortable baby clothing & accessories. We are focussed on capturing the magic and simplicity of childhood through joyful designs that are ethically made. We are currently hiring a Customer Service Executive with necessary experience and skills to handle the brands customer service vertical. This is an opportunity for you to work alongside the founders of the company and understand the intricacies of running a successful startup. Above all, you will gain a tremendous amount of experience and make lifelong friends & mentors who will help you in every step of your life. We are looking for you if you are a peoples person and love to communicate with the best kind of humans aka Moms :) Responsibilities - Handle all chats, sms, calls and emails - Have a strong operational understanding of RTO/NDR and shipping/logistics overall - Assist customers to process daily returns and exchanges - Handle daily COD confirmation, cart abandonment and query calls - Assist and work with Operations team to help deliver the best customer experience - Generate and present feedback and reviews - Assist in generating sales and conversions via leads, abandoned carts and prospective customers - Be a part of offline events, exhibits and showcases - Responsible for customer experience on the whole - Be motivated, energetic and ability to multi task - Patient, empathetic and possess strong interpersonal skills Qualifications 1+ year experience in customer centric role is a + Experience across e-commerce domain will be handy Excellent communication and organisational skills Strong operational skills, data mining and time management are a must. Having knowledge of the parenting domain or being a Mom/parent is surely a bonus. Be a quick learner and well-informed with the latest digital trends Show more Show less
Company Description At Mama & Peaches, our core purpose is to make childhood memories joyful. We create vibrant, fun, and adventurous designs using earth-loving fabrics produced responsibly. Our products are comfortable, functional, and easy-care, infused with a sense of fun that mirrors our team and workplace. As a design-led brand based in India, we prioritize quality, affordability, and transparency to become the go-to brand for today's parents. We're looking for a sharp, self-driven creative who can strategise, manage, and execute influencer-led content campaigns, while also planning high-performing brand content across platforms. You’ll work closely with the founder and video team, bridging storytelling, community, and conversions. Core Skills: - Strong grip on influencer marketing (selection, briefing, UGC strategy) - Hands-on experience with short-form video content & content trends - Creative direction + coordination for shoots (both influencer & in-house) - Understanding of performance metrics on IG & what actually drives results - Bonus: Basic editing or creative software skills (Canva, CapCut, etc.) Bonus Responsibilities: Assist in overall brand strategy, marketing and founder personal brand. Assist in script writing, video making and ideation. Qualifications: - 2-3 years experience in influencer marketing and social media is a must! - Strong communication skills – you should be comfortable reaching out to influencers and building relationships. - Passion for digital marketing, social media trends, and brand storytelling. - Ability to learn quickly and adapt in a fast-paced environment. - Bonus: Familiarity with social media platforms like Instagram, Youtube and Facebook. Why Join Us? - Hands-on Learning: Get involved in influencer marketing campaigns from day one, and build your skillset in a fast-growing e-commerce brand. - Creative Freedom: You’ll have the chance to contribute ideas, execute campaigns, and see your work impact a real business. - Friendly and Supportive Environment: A team that values collaboration, growth, and continuous learning. - Growth Opportunities: As we grow, so will you. We believe in fostering and developing our team to move up in the company.
About Mama & Peaches Mama & Peaches is a baby and kids lifestyle brand bringing conscious comfort and joyful design to modern parenting. We’re building a brand that connects deeply with young parents - one thoughtful product and conversation at a time. We’re now looking for a Customer Experience & Sales Associate who’s not just a support executive, but a brand ambassador. Someone who will own the customer journey end-to-end, drive conversions, and solve problems with empathy and initiative. If you're someone who believes every chat is a chance to connect, and every order is a relationship - this is your spot. What You’ll Own - Be the voice of Mama & Peaches across WhatsApp, calls, emails, DMs, and live chat - Drive sales and conversions by reaching out to abandoned carts, leads, and on-site queries - Manage returns, exchanges, order issues with calm, clarity, and speed - Work closely with our logistics and ops team to reduce RTO/NDRs and improve delivery success - Analyse customer queries, feedback & sentiment to suggest actionable improvements - Represent the brand at offline events, exhibitions, and pop-ups - Proactively share product feedback, service gaps, and customer insights with the team - Track and report KPIs: response time, resolution rate, NPS, cart conversions, etc. Who You Are - 1–3 years of experience in a customer-facing or inside sales role (D2C/e-comm preferred) - Excellent communicator (written + verbal) with a warm, reassuring tone - Startup mindset - takes initiative, solves problems without waiting to be told - Comfortable with tech tools: Shopify, WhatsApp tools, Freshdesk/Bik.ai, etc. - Strong follow-up and time management skills - Empathetic + results-driven - you care about the customer and the business outcome - Bonus if you’re a parent or deeply familiar with the parenting space - Fluency in Hindi & English is a must Why Join Us? - Direct access to founders & leadership - learn every aspect of growing a brand - Be a voice that shapes the experience of thousands of moms - Creative freedom, warm team, and fast-paced energy - Work that truly matters to people