1319 Freshdesk Jobs - Page 6

About AiSensy AiSensy is a WhatsApp-based Marketing & Engagement platform empowering 100,000+ businesses, including leading brands like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco, Wipro, Asian Paints, India Today Group, Skullcandy, Vivo, PhysicsWallah, and Cosco, to grow their revenues via WhatsApp. 400+ Crore WhatsApp messages exchanged yearly between businesses and users via AiSensy Trusted by top brands like Delhi Transport Corporation, Vivo, PhysicsWallah & more Businesses drive 25–80% of revenues using AiSensy Backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors The Opportunity Work with a dynamic, fast-growing team passionate about customer success. ...

Experience : Min. Relevant Experience: -4-8 years of IT Vendor Management (Field Service Workforce) domain experience required. Company Overview Iron Service Global is a leading provider of integrated information technology solutions and last-mile supply chain services to the global Data Center, Edge Computing, Telecom and IoT Infrastructure and adjacent industries. Focused on enabling end-to-end last-mile global commerce, we provide highly scalable solutions to our customers in more than 100 countries around the world, serving over 900 metros and 100,000 business locations as well as most IT infrastructure manufacturer & software vendors. By leveraging our proprietary digital operating syst...

Company Overview Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances, & embedded systems. For more than 15 years, customer have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistic and global support services. Job Description As an Associate (MVP), you will be reporting to the Vendor Management Team Lead and supporting him in discharging his deliverables. Your KRA includes but not limited to taking the team to the next level of delivery maturity and maximize stakeholder satisfaction. Relevant Experience: 0–3 years Job Respon...

Customer Support L1 (Night Shift) Position Overview: We are seeking a highly motivated and customer-focused Customer Support L1 professional to join our team. The ideal candidate will be the first point of contact for clients, providing technical and non-technical support, troubleshooting issues, and ensuring an exceptional client experience. This role requires excellent communication skills, a strong problem-solving mindset, and a client first mindset. Shift Timing: This is a night shift position: 7:00 PM – 4:00 AM IST . Candidates must be open to working in this schedule. Responsibilities: Act as the first line of support for client queries and concerns over calls & email. Provide prompt a...

Job Summary: We are seeking a proactive and experienced Customer Support - Team Leader to guide, mentor, and support our customer success team. The ideal candidate will be responsible for driving customer satisfaction, improving team performance, and ensuring the team follows best-in-class support practices. You’ll play a pivotal role in creating SOPs, improving KPIs, and maintaining a high standard of service excellence. How you will make an impact: Team Leadership & Supervision : Lead, motivate, and mentor the Customer Support and Operations team to ensure seamless service delivery and consistent operational execution. Customer Experience Management : Drive superior customer service by ens...

A Technical Support Engineer at Netcore Unbxd is the primary contact for customers on support issues and product queries. The TSE works on all matters about Unbxd’s products & services for a variety of customers ranging from small & mid segment to large enterprises. A TSE uses his/her skills to troubleshoot technical problems, effectively collaborate, communicate with, and escalate to other internal teams within Unbxd to deliver resolution for the customers. The role requires the candidates to deliver timely and high-quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer and also contribute to the internal knowledge base. The role demands continuous l...

Job Description – Support Executive About Us THW - The Healthy World | Healthier Choices for Everyone At THW - The Healthy World, we believe that healthy, pure, and sustainable food should be accessible to all. Our farm-to-fork approach ensures that you get fresh organic fruits, vegetables, dairy, bakery products, country eggs, fresh juices, and wholesome groceries—delivered reasonably and with great value. Location: Viman Nagar, Pune Department: Sales & Support Employment Type: Full-Time Job Details Job Summary: As Support Executive, you will lead our customer support function—ensuring every customer interaction is smooth, friendly, and efficient. You will work closely with the Founder, Ope...

About Manage full-cycle hiring with HR, from sourcing to onboarding. Conduct monthly 1:1s to review performance, recognize strengths, and set development plans. Serve as primary contact for grievances, ensuring fair and timely resolution. Operations & Escalation Handling Oversee the resolution of complex customer issues by managing all escalated cases. Lead daily team briefings to address performance gaps and share critical updates. Ensure business continuity by providing operational support during weekends when required. Strategically manage workforce scheduling, approving leave and time-off requests to maintain optimal coverage. Quality, Process, & Performance Improvement Lead daily qualit...

You are an experienced Technical Support Team Lead or Technical Manager responsible for managing the VOIP services support team. Your primary role is to oversee a team of engineers, provide escalated support for VOIP-related issues, and ensure high-quality service delivery to clients, particularly in the US market. Your responsibilities include leading and mentoring the technical support engineers, providing technical guidance, managing the ticketing system, tracking ongoing issues, and collaborating with engineering teams to improve product offerings based on customer experiences. To qualify for this role, you must have a minimum of 5+ years of experience in technical support, with at least...

Customer Support Representative (Primary title: Customer Support Representative) — On-site, India About The Opportunity A fast-growing player in the Cloud Contact Center & Customer Experience Services sector, we deliver high-quality voice and digital support to enterprise and SMB customers. This on-site role in India focuses on delivering exceptional customer experience across inbound channels, maintaining SLAs, and driving first-contact resolution for product and service inquiries. Role & Responsibilities Handle inbound customer interactions (voice and chat) professionally—identify needs, troubleshoot issues, and provide clear resolutions within SLA. Log and update customer records in the C...

Job Position: Customer Experience Executive Exp: 1-3 yrs Location: Udyog Vihar, Gurgaon Who we are: FS Life is a group of homegrown brands that are thoughtful, relevant and solve unmet apparel and lifestyle needs for the modern Indian woman. It launched in September 2016 with FableStreet , a premium western wear brand that provides the best fit for Indian women. Pink Fort a modern Indian wear brand reimagining traditional clothing for the woman of today. Roles & Responsibilities Respond promptly and professionally to customer inquiries via phone, email, and chat. Resolve customer complaints and issues efficiently while ensuring customer satisfaction. Provide accurate responses to customer qu...

The Opportunity: We are looking for a customer support associate who is as obsessive about serving user queries and needs as we are. This is not an ancillary support requirement but rather a role that addresses the very core Customer is King value which is at the heart of our venture. We do not expect the candidate to blurt out templatized Q&A call center responses but take time to understand our product/processes and thereafter allay any user concerns. So, if you are a self-starter with great interpersonal skills and a high EQ, fluent in oral and written English communication with an exceptional ability to empathize, then youre the one were looking for. Responsibilities: Address inbound cus...

Applications are open only for candidates based in Kolkata About Logistifie Logistifie is building the next-generation chauffeur, limo, and taxi dispatch SaaS platform designed to deliver world-class reliability, scalability, and performance for mobility businesses globally. We are a fast-growing startup where innovation, customer experience, and technology come together. We’re looking for a Technical Support Engineer who will play a critical role in supporting our customers, ensuring smooth operations, and maintaining customer trust. This role is ideal for someone who thrives in fast-paced SaaS environments and is passionate about solving customer challenges with empathy and technical exper...

Role Snapshot Build and lead our customer relations function across D2C, marketplaces, and WhatsApp/phone/email. You’ll own service quality, retention journeys, and the Voice-of-Customer loop to turn buyers into loyal advocates. What You’ll Do Set up and lead a multichannel support desk (SOPs, SLAs, QA, training, escalation). Manage service across phone, WhatsApp Business, email, social DMs, and marketplaces. Oversee returns/replacements, grievance redressal, and brand reputation. Drive CRM/lifecycle flows: onboarding, education, refill reminders, win-back, loyalty/subscriptions. Build weekly dashboards: CSAT/NPS, FRT/AHT, first-contact resolution, repeat rate, return/RTO. Close the loop wit...

Location: Chennai Salary Package: ₹4,00,000 – ₹4,50,000 per annum Experience Required: Graduate with Minimum 1 year in customer support or client relationship roles Reports To: Head of Delivery Works With: Service Delivery Team Travel: Yes, based on requirements to visit partner schools Role Summary We are seeking a proactive and personable Client Relationship Executive to serve as the key link between our organization and partner schools. The ideal candidate will have at least one year of experience in a customer-facing or client-servicing role, with a strong commitment to relationship management, communication, and technical coordination. Key Responsibilities Onboarding & Coordination · Co...

About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a- service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (mar...

🚨 We’re Hiring: Customer Support Executive 📍 Location: Noida 🏢 Department: Customer Support / Technical Services 📩 Apply: hr@oakter.com | pooja@oakter.com Are you a tech-savvy professional with hands-on experience in Smart Energy Meters and Air Conditioning Products ? Join our growing team at Oakter as a Customer Support Executive ! We’re looking for someone with 2–5 years of technical support experience who can manage customer interactions, resolve technical queries, and coordinate seamlessly with internal teams. 🔧 Key Responsibilities ✅ Troubleshoot & resolve issues related to: - Smart Energy Meters (AMI/AMR, Single & Three Phase) - Air Conditioning Systems (Split, VRF, Commercial) ✅ Log &...

About Headphone Zone We don’t run Headphone Zone like a company. We run it like a community of people who care deeply about helping others rediscover music. We’re proud to be a 100% independent, Indian-owned business, committed to bringing the world’s finest headphones and audio gear to discerning listeners across the country. We choose to be the best, not the biggest. We serve our customers with the same level of care, respect, and attention we’d want for ourselves- guided by a simple ethos: we’re ladies and gentlemen, serving ladies and gentlemen. And above all, while we are not a music company, music is at the core of everything we do. About The Role As part of the customer experience - w...

About Headphone Zone We don’t run Headphone Zone like a company. We run it like a community of people who care deeply about helping others rediscover music. We’re proud to be a 100% independent, Indian-owned business, committed to bringing the world’s finest headphones and audio gear to discerning listeners across the country. We choose to be the best, not the biggest. We serve our customers with the same level of care, respect, and attention we’d want for ourselves- guided by a simple ethos: we’re ladies and gentlemen, serving ladies and gentlemen. And above all, while we are not a music company, music is at the core of everything we do. About The Role As a customer happiness officer, you a...

Location: Noida, Sector 63 Grade: V7 and Above Salary: 45,000 – 50,000 per month (CTC) Handle Level 3 customer escalations via email, calls, or CRM platforms. Act as the final resolution point for unresolved or sensitive customer complaints. Required Candidate profile Maintain comprehensive documentation of case resolutions in CRM tools. Ensure customer satisfaction through empathy, ownership, and clear communication. Joining: Immediate joiners preferred

Location: Noida, Sector 63 Grade: V7 and Above Salary: 45,000 – 50,000 per month (CTC) Handle Level 3 customer escalations via email, calls, or CRM platforms. Act as the final resolution point for unresolved or sensitive customer complaints. Required Candidate profile Maintain comprehensive documentation of case resolutions in CRM tools. Ensure customer satisfaction through empathy, ownership, and clear communication. Joining: Immediate joiners preferred

About The Role Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more...

Location: Noida, Sector 63 Grade: V7 and Above Salary: 45,000 – 50,000 per month (CTC) Handle Level 3 customer escalations via email, calls, or CRM platforms. Act as the final resolution point for unresolved or sensitive customer complaints. Required Candidate profile Maintain comprehensive documentation of case resolutions in CRM tools. Ensure customer satisfaction through empathy, ownership, and clear communication. Joining: Immediate joiners preferred

Location: Noida, Sector 63 Grade: V7 and Above Salary: 45,000 – 50,000 per month (CTC) Handle Level 3 customer escalations via email, calls, or CRM platforms. Act as the final resolution point for unresolved or sensitive customer complaints. Required Candidate profile Maintain comprehensive documentation of case resolutions in CRM tools. Ensure customer satisfaction through empathy, ownership, and clear communication. Joining: Immediate joiners preferred

My Fleet Manager (MFM) Service Desk Analyst - Shift timings - 3 AM to 12 noon The Company Through innovative and intelligent processes and automations, we create solutions for the telecommunications industry that help reduce overall costs and increase business productivity. What is on Offer Come and join a professional, fast paced and exciting company involved in the Telecommunications industry that is expanding across the globe. Our teams are made up of highly motivated and passionate individuals who take a hands-on approach to delivering the best results for all of our customers. An exciting and unique opportunity currently exists for several individuals that are up for the challenge of fo...