737 Freshdesk Jobs - Page 6

Job Description: We are looking for a dedicated and customer-centric Customer Support Associate to join our support team. The ideal candidate will have prior experience handling inbound/outbound calls as well as chat/email support, ensuring high-quality service across all communication channels. Key Responsibilities: Handle customer queries via calls, chat, and emails in a timely and professional manner. Maintain a positive, empathetic, and professional attitude toward customers at all times. Identify and assess customers' needs to achieve satisfaction. Provide accurate, valid, and complete information by using the right tools and resources. Follow communication procedures, guidelines, and policies. Escalate unresolved issues to the appropriate teams. Maintain detailed records of customer interactions, comments, and complaints. Meet performance benchmarks such as response time, resolution rate, and customer satisfaction scores. Requirements: Minimum 1 year of experience in customer support (voice + non-voice). Strong verbal and written communication skills in English (regional language proficiency is a plus). Ability to multitask, prioritize, and manage time effectively. Familiarity with CRM systems, support tools, and ticketing platforms (e.g., Freshdesk, Zendesk, etc.). Flexible to work in shifts, including weekends and holidays if required. A calm, patient, and empathetic approach to dealing with frustrated customers Job Type: Full-time Pay: ₹25,000.00 - ₹40,000.00 per month Benefits: Health insurance Language: English (Preferred) Location: Hauz Khas, Delhi, Delhi (Preferred) Work Location: In person

Job Description: We are looking for a dedicated and customer-centric Customer Support Associate to join our support team. The ideal candidate will have prior experience handling inbound/outbound calls as well as chat/email support, ensuring high-quality service across all communication channels. Key Responsibilities: Handle customer queries via calls, chat, and emails in a timely and professional manner. Maintain a positive, empathetic, and professional attitude toward customers at all times. Identify and assess customers' needs to achieve satisfaction. Provide accurate, valid, and complete information by using the right tools and resources. Follow communication procedures, guidelines, and policies. Escalate unresolved issues to the appropriate teams. Maintain detailed records of customer interactions, comments, and complaints. Meet performance benchmarks such as response time, resolution rate, and customer satisfaction scores. Requirements: Minimum 1 year of experience in customer support (voice + non-voice). Strong verbal and written communication skills in English (regional language proficiency is a plus). Ability to multitask, prioritize, and manage time effectively. Familiarity with CRM systems, support tools, and ticketing platforms (e.g., Freshdesk, Zendesk, etc.). Flexible to work in shifts, including weekends and holidays if required. A calm, patient, and empathetic approach to dealing with frustrated customers Job Type: Full-time Pay: ₹25,000.00 - ₹40,000.00 per month Benefits: Health insurance Language: English (Required) Location: Delhi, Delhi (Required) Work Location: In person

Requisition Id : 1571173 As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can become. We believe that it’s your career and ‘It’s yours to build’ which means potential here is limitless and we'll provide you with motivating and fulfilling experiences throughout your career to help you on the path to becoming your best professional self. The opportunity : Project Consultant-NAT-PAS WKFA-CNS - PC - Workforce Advisory - Gurgaon Your key responsibilities Technical Excellence Basic Computer Skills Proficiency in Microsoft Office (Word, Excel, PowerPoint) or similar office software. Ability to navigate and operate various customer relationship management (CRM) software systems (e.g., Salesforce, Zendesk, Freshdesk). Familiarity with email platforms and chat support software. 2. Knowledge of Customer Support Tools and Platforms Experience with ticketing systems (e.g., Jira, ServiceNow). Ability to use live chat platforms (e.g., Intercom, LiveChat) and phone support systems. Familiarity with social media platforms for customer support (e.g., Facebook, Twitter, Instagram). 3. Technical Product Knowledge Depending on the company, an understanding of the product or service you’re supporting may be essential. For example: Software Products: Knowledge of troubleshooting software issues, installation processes, and product features. Electronics/Hardware: Familiarity with basic troubleshooting for devices, understanding technical specifications, etc. Skills and attributes To qualify for the role you must have Qualification Any graduate Experience 6 months to 3 years experience in BPO What we look for People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful and able to sustain postivie energy, while being adaptable and creative in their approach. What we offer With more than 200,000 clients, 300,000 people globally and 33,000 people in India, EY has become the strongest brand and the most attractive employer in our field, with market-leading growth over compete. Our people work side-by-side with market-leading entrepreneurs, game- changers, disruptors and visionaries. As an organisation, we are investing more time, technology and money, than ever before in skills and learning for our people. At EY, you will have a personalized Career Journey and also the chance to tap into the resources of our career frameworks to better know about your roles, skills and opportunities. EY is equally committed to being an inclusive employer and we strive to achieve the right balance for our people - enabling us to deliver excellent client service whilst allowing our people to build their career as well as focus on their wellbeing. If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Join us in building a better working world. Apply now.

Do you enjoy solving problems and making someone’s day better through great service? Ariro Toys is looking for a CRM Intern to join our customer experience team! What You’ll Do: Attend inbound customer calls and ensure every conversation is warm, clear, and empathetic. Handle customer tickets using CRM tools — follow up, escalate, and resolve issues quickly. Spot trends in cancellations, product concerns, and common customer pain points. Work closely with our operations/logistics team to track and ensure smooth deliveries. Share valuable feedback from customers with internal teams to help us improve. Who You Are: A recent graduate interested in customer service, operations, or communication. Comfortable speaking with customers in English, Hindi and Tamil. Familiar with CRM tools (like Freshdesk, Zoho, or similar). Proactive, patient, and a great listener. Comfortable working from our office in Chennai. Perks of Joining Us: Learn how a high-growth brand manages customer happiness and trust. Be the voice of a brand that parents rely on. This is a paid internship. How to Apply: Send your resume titled [YOUR NAME Ariro CRM Application] to help@arirotoys.com. Let’s create magical experiences for every customer! Job Type: Internship Pay: ₹6,000.00 per month Work Location: In person

We are looking for a proactive and detail-oriented Customer Support Executive for a non-voice process. The role involves resolving customer issues through ticketing systems and live chat, ensuring timely, professional, and accurate responses to maintain high levels of customer satisfaction. Key Responsibilities: Respond promptly and professionally to customer queries via live chat and email. Handle support tickets by identifying issues, providing solutions, and ensuring timely resolution. Document all customer interactions and issue resolutions in the system accurately. Escalate complex issues to relevant departments while maintaining ownership of the ticket. Monitor open tickets to ensure timely follow-ups and closure. Maintain service level agreements (SLAs) for response and resolution times. Suggest process improvements based on recurring customer feedback. Collaborate with internal teams to ensure customer concerns are addressed efficiently. Requirements: Strong written communication skills in English. Candidates should be flexible with rotational shifts and weekly offs, as per business requirements. Ability to multitask and manage multiple conversations or tickets simultaneously. Familiarity with CRM or ticketing tools like Zendesk, Freshdesk, or similar platforms is an advantage. Basic computer knowledge and proficiency in typing. Strong problem-solving and interpersonal skills. Ability to work in a team and under minimal supervision. Educational Qualification: Graduate in any discipline (preferred but not mandatory). 0–2 years of experience in a similar non-voice support role. Job Types: Full-time, Permanent, Fresher Pay: Up to ₹25,000.00 per month Application Question(s): Are you from Indore, Madhya Pradesh? Language: Do you have fluency in English? (Required) Work Location: In person

We are looking for a proactive and detail-oriented Customer Support Executive for a non-voice process. The role involves resolving customer issues through ticketing systems and live chat, ensuring timely, professional, and accurate responses to maintain high levels of customer satisfaction. Key Responsibilities: Respond promptly and professionally to customer queries via live chat and email. Handle support tickets by identifying issues, providing solutions, and ensuring timely resolution. Document all customer interactions and issue resolutions in the system accurately. Escalate complex issues to relevant departments while maintaining ownership of the ticket. Monitor open tickets to ensure timely follow-ups and closure. Maintain service level agreements (SLAs) for response and resolution times. Suggest process improvements based on recurring customer feedback. Collaborate with internal teams to ensure customer concerns are addressed efficiently. Requirements: Strong written communication skills in English. Candidates should be flexible with rotational shifts and weekly offs, as per business requirements. Ability to multitask and manage multiple conversations or tickets simultaneously. Familiarity with CRM or ticketing tools like Zendesk, Freshdesk, or similar platforms is an advantage. Basic computer knowledge and proficiency in typing. Strong problem-solving and interpersonal skills. Ability to work in a team and under minimal supervision. Educational Qualification: Graduate in any discipline (preferred but not mandatory). 0–2 years of experience in a similar non-voice support role. Job Types: Full-time, Permanent, Fresher Pay: Up to ₹25,000.00 per month Application Question(s): Are you from Indore, Madhya Pradesh? Language: Do you have fluency in English? (Required) Work Location: In person

Job Description: We are looking for a dedicated and customer-centric Customer Support Associate to join our support team. The ideal candidate will have prior experience handling inbound/outbound calls as well as chat/email support, ensuring high-quality service across all communication channels. Key Responsibilities: Handle customer queries via calls, chat, and emails in a timely and professional manner. Maintain a positive, empathetic, and professional attitude toward customers at all times. Identify and assess customers' needs to achieve satisfaction. Provide accurate, valid, and complete information by using the right tools and resources. Follow communication procedures, guidelines, and policies. Escalate unresolved issues to the appropriate teams. Maintain detailed records of customer interactions, comments, and complaints. Meet performance benchmarks such as response time, resolution rate, and customer satisfaction scores. Requirements: Minimum 1 year of experience in customer support (voice + non-voice). Strong verbal and written communication skills in English (regional language proficiency is a plus). Ability to multitask, prioritize, and manage time effectively. Familiarity with CRM systems, support tools, and ticketing platforms (e.g., Freshdesk, Zendesk, etc.). Flexible to work in shifts, including weekends and holidays if required. A calm, patient, and empathetic approach to dealing with frustrated customers Job Type: Full-time Pay: ₹25,000.00 - ₹40,000.00 per month Benefits: Health insurance Language: English (Required) Location: Delhi, Delhi (Required) Work Location: In person

Job Summary We are looking for a skilled and motivated Tech Support Team Lead to manage and guide our technical support team. Responsibilities This role will be responsible for overseeing the day-to-day operations of the support desk, ensuring prompt resolution of customer issues related to access control systems, and driving continuous improvement in customer satisfaction and service Responsibilities : Lead and manage a team of technical support engineers handling Level 1 & 2 support. Provide technical guidance on access control hardware (controllers, readers, door locks) and software (management platforms, mobile apps, etc. Supervise ticket management, ensure SLA compliance, and optimize resolution time. Troubleshoot complex escalated issues and coordinate with engineering/product teams as needed. Train team members on new technologies, procedures, and best practices. Develop and maintain a knowledge base and support documentation. Monitor team performance using KPIs (First Contact Resolution, CSAT, Ticket Volume, etc.) Assist in onboarding new clients and technical training for partners/distributors. Conduct regular audits of support quality and identify areas for improvement. Collaborate with product and QA teams to relay field feedback and Skills & Qualifications : Bachelors degree in Electronics, IT, Computer Science, or related field. Minimum 5 years experience in technical support, preferably in physical security or access control systems. Strong knowledge of access control protocols (Wiegand, OSDP, TCP/IP), networking fundamentals, and cloud-based platforms. Familiarity with systems like HID, ZKTeco, Suprema, Honeywell, or similar brands. Experience with helpdesk tools (e.g., Zendesk, Freshdesk, Jira). Strong problem-solving, team management, and communication skills. Ability to handle pressure and manage escalations calmly and Qualifications : Certifications in IT/networking (e.g., CCNA, CompTIA) or access control systems. Experience with IoT integrations, REST APIs, or mobile credential systems. Prior work in SaaS-based access control platforms. (ref:hirist.tech)

As a Software Engineer - Voice/ chat / email Support at Incedo, you will be responsible for providing customer support to clients through various channels such as voice, chat, and email. Your duties will include handling customer inquiries and complaints, providing technical support, resolving issues in a timely and efficient manner, maintaining customer satisfaction, and adhering to service level agreements. Roles & Responsibilities: Provide support to customers through various channels such as phone, email, and chat. Resolve customer issues and escalate issues to the appropriate teams when necessary. Maintain accurate records of customer interactions and issues. Familiarity with customer service software like Salesforce Service Cloud, Zendesk, and Freshdesk. Technical Skills Skills Requirements: Strong customer service skills and experience in providing technical support. Proficiency in voice, chat, and email communication channels. Familiarity with ticketing systems such as Zendesk, ServiceNow, or Salesforce. Ability to troubleshoot technical issues and provide effective solutions. Must have excellent communication skills and be able to communicate complex technical information to non-technical stakeholders in a clear and concise manner. Must understand the company's long-term vision and align with it. Nice-to-have skills Qualifications Qualifications 3-5 years of work experience in relevant field B.Tech/B.E/M.Tech or MCA degree from a reputed university. Computer science background is preferred

🔹 Job Title: CUSTOMER SERVICE SPECIALIST 🏢 Company: KILONEWTONS 🌍 Location: MUMBAI, INDIA 💼 Experience: 3+ YEARS 🚀 About KILONEWTONS At KILONEWTONS , we believe in delivering exceptional customer experiences through innovation and technology. Join our dynamic team and be the voice of our brand, ensuring customer satisfaction and loyalty! 🔗 Website: www.kilonewtons.com 📌 Job Description We are looking for a Customer Service Specialist with 3+ years of experience to provide top-notch support to our clients. The ideal candidate will have excellent communication skills, problem-solving abilities, and proficiency in CRM software, live chat, and ticketing systems . 🎯 Key Responsibilities ✔ Customer Support: Handle inquiries via phone, email, and live chat with professionalism. ✔ Issue Resolution: Troubleshoot and resolve customer complaints efficiently. ✔ CRM Management: Update and maintain customer records in Zendesk, Freshdesk, or Salesforce . ✔ Feedback Collection: Gather customer insights to improve service quality. ✔ Upselling & Retention: Identify opportunities to enhance customer value. ✔ Process Improvement: Suggest ways to streamline customer service workflows. 🛠 Must-Have Skills ✅ Communication: Fluent in English & Hindi (verbal & written) ✅ CRM Tools: Zendesk, Freshdesk, Salesforce, or HubSpot ✅ Live Chat & Ticketing Systems ✅ Problem-Solving & Multitasking ✅ Basic Technical Knowledge (to assist with product-related queries) ✅ Patience & Empathy 🎓 Qualifications 📜 Bachelor’s degree in Business, Communications, or related field 📜 3+ years of experience in customer service or support roles 📜 Strong interpersonal and conflict-resolution skills 💡 Why Join KILONEWTONS? ✨ Impactful Role: Be the face of our brand and make a difference. ✨ Growth Opportunities: Career advancement & skill development. ✨ Positive Work Culture: Supportive team & employee-friendly policies. ✨ Competitive Salary & Benefits 📩 How to Apply? Ready to elevate customer experiences? Send your CV to careers@kilonewtons.com with the subject line: "Application for Customer Service Specialist – [Your Name]". 🚀 Join KILONEWTONS and help us build lasting customer relationships! [wp_code id="1"]

Your Role In this Role you play key role in Excellent written and Verbal communication Experience in customer order management process Order creation, PO processing, Handling Customer queries, Exposure to SAP and Zendesk Can independently handle customer inquiries through Phone or emails Good understanding of end to end customer management process Work in US shift Work from Office Your Profile Expertise on Supply Chain processes with a good level of understanding on Order Management Should be willing to work as per Business requirement Working knowledge in SAP What you love about working here You can shape your with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders. You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work Skills (competencies)

Job Description: Provides support and ensures customer satisfaction for tech-based products or services. Responsibilities: Resolve user queries via chat, email, or phone. Onboard new customers and offer training. Monitor customer satisfaction and retention. Coordinate with technical teams for escalations. Key Skills: CRM Tools (Zendesk, Freshdesk), Communication, Product Knowledge, Troubleshooting

Job Summary: We are seeking a dedicated and proactive Customer Care Support Executive to join our team in Ghitorni, South Delhi. The ideal candidate will handle international client interactions during night shifts, ensuring exceptional customer experiences through effective communication, problem-solving, and strategic support. This role requires a customer-centric individual with strong interpersonal skills and a working knowledge of Microsoft Office and CRM tools. Key Responsibilities: • Respond to customer inquiries from international clients via phone and email in a timely and professional manner. • Analyze customer data and feedback to continuously improve customer care strategies. • Create and implement detailed customer care protocols for consistency and quality in service. • Train and support junior customer care staff on service protocols and best practices. • Build and maintain strong relationships with both customers and internal team members to enhance satisfaction and productivity. • Monitor customer interactions and maintain accurate records using Client Relationship Management (CRM) systems. • Collaborate with internal teams to ensure smooth resolution of client concerns. • Prepare regular reports and updates based on customer service performance and feedback. Requirements: • Proven experience (3+ years preferred) in customer support or client service, preferably handling international clients. • Excellent communication skills (verbal and written) in English. • Basic knowledge in Microsoft Office Suite (Word, Excel, Outlook). • Hands-on experience with CRM and ticket management softwares (e.g., Shopify, Gorgias, Freshdesk, Inventory Management systems, Zoho, HubSpot, etc.). • Strong analytical and problem-solving skills. • Ability to work independently during night shifts. • Strategic thinker with a customer-first mindset. Preferred Qualifications: • Experience in a BPO or international customer service environment is mandatory. • Bachelor's degree in Business, Communication, or a related field. A brief about us: Mobikasa is a digital agency founded in 2011, specializing in developing custom e-commerce platforms, web and mobile apps and digital marketing services. With headquarters in New York and additional offices in New Delhi and Dubai, the company has built over 2,000 e-commerce sites and 100+ mobile apps for clients like Versace, 1800Flowers and Nokia. The company’s agile, in-house team handles everything from strategy and UI/UX to SEO and ADA compliance. Website: mobikasa.com A brief about the client: Designer Optics is an online marketplace selling prescription eyeglasses and sunglasses across 400+ brands. Based in Brooklyn, NY and operating primarily online, their catalog spans frames, contact lenses and beauty products. The company serves customers across the U.S. through e-commerce. Website: designeroptics.com

Job Title: Customer Success Manager (CSM) Location: Bangalore Experience Required: 5+ years Industry: Customer Experience (CX), BPO Employment Type: Full-time About the Role: We are looking for a proactive and dynamic Customer Success Manager (CSM) with a strong background in CX product environments and a solid understanding of BPO operations . As a CSM, you will be the primary point of contact for our clients, ensuring successful onboarding, adoption, and ongoing satisfaction with our solutions. You will act as a trusted advisor, advocate for client needs, and play a critical role in client retention and growth. Key Responsibilities: • Own the post-sale customer relationship, ensuring successful onboarding, product adoption, and overall satisfaction. • Understand client business objectives and map them to our CX solutions for measurable outcomes. • Proactively monitor account health and usage metrics, identifying and addressing risks to drive retention and renewals. • Collaborate with cross-functional teams (Product, Sales, Support, and Operations) to ensure client needs are met. • Drive customer engagement through QBRs, product roadmap sessions, and success planning. • Lead process improvement initiatives and influence best practices within customer organizations using insights from BPO and CX experience. • Identify opportunities for upselling and cross-selling in collaboration with the sales team. • Document customer feedback and advocate for customer needs in internal planning and product development. Required Qualifications: • Minimum 5 years of experience in a Customer Success , Account Management, or similar client-facing role in the CX product domain . • Prior experience working in or with BPOs is essential, with a strong understanding of operational workflows and metrics. • Strong understanding of CX tools, SaaS products, and customer journey mapping. • Exceptional communication, problem-solving, and stakeholder management skills. • Ability to analyze data and metrics to inform decision-making and demonstrate value.• Self-motivated, organized, and able to manage multiple client relationships simultaneously. Preferred Qualifications: • Experience with tools like Zendesk, Freshdesk, Salesforce, Gainsight, or similar CX/CRM platforms. • Exposure to global clients and ability to manage expectations across time zones. • Knowledge of CS methodologies like Success Planning, Health Scoring, and Lifecycle Management. Why Join Us? • Work with cutting-edge CX solutions transforming digital engagement. • Be part of a collaborative and high-performance team culture. • Growth opportunities in a fast-scaling business environment.

Responsibilities:· Handle Level 3 escalations from the customer support team in an efficient and professional manner. · Analyze and resolve complex customer issues requiring in-depth knowledge of products/services. · Collaborate with internal departments to gather information and provide accurate resolutions to customers. · Maintain a high level of customer satisfaction by providing prompt and effective support. Qualifications:· Minimum 2-3 years of experience in a customer service or call center environment (E-commerce experience preferred) with demonstrated experience in handling escalated issues. · Strong problem-solving skills and ability to think critically. · Excellent verbal and written communication skills, with a customer-centric approach. · Proficiency in using CRM software (Freshdesk preferred) and other relevant tools.

Job Summary: We are seeking a friendly, reliable, and solution-oriented Customer Service Representative (CSR) to join our team. The CSR will be the first point of contact for customers, responsible for addressing inquiries, resolving complaints, and providing information about products and services. The ideal candidate will have excellent communication skills, patience, and a customer-first attitude. Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, chat, or social media. Resolve customer complaints and issues with empathy and efficiency. Provide accurate information about products, services, pricing, and policies. Process orders, forms, applications, and requests. Maintain detailed records of customer interactions and transactions in CRM systems. Follow communication scripts when handling different topics. Escalate complex or unresolved issues to the appropriate departments. Meet individual and team performance targets, such as call handling time, first-contact resolution, and customer satisfaction. Stay updated on product knowledge and company policies. Requirements: High school diploma or equivalent; a bachelor's degree is a plus. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Proficiency in CRM software, MS Office, and communication tools. Ability to remain calm under pressure and handle difficult situations professionally. Good organizational and multitasking skills. Preferred Qualifications: Experience in [industry-specific customer service: e.g., e-commerce, IT, finance]. Multilingual abilities (if relevant to the role). Familiarity with ticketing systems like Zendesk, Freshdesk, Salesforce.

Job Description 🎯 Atlys' mission is to enable every person on earth to travel freely. At Atlys, we believe that the path to creating a more open world is by making it efficient to travel. Travelers cite visas as the most frustrating pain point, and we're starting by automating that completely. We're looking for talented people who are interested in building the future of travel alongside us. Building technology to increase global movement liquidity will be one of the most exciting developments in decades. If you are curious why the smartest people want to work at Atlys, read this post. Job requirements At Atlys, delivering exceptional customer experiences is at the heart of what we do. Our Guest Delight team is responsible for engaging with customers over calls, chats, and emails across multiple shifts. We’re looking for a Customer Experience Lead who will play a critical role in monitoring the quality of these interactions and equipping the team with the right skills to consistently deliver clear, empathetic, and solution-oriented communication. The role involves conducting regular audits of customer conversations, providing structured feedback, and leading focused training interventions to improve communication standards across the team. The Job Review and audit customer conversations (calls, chats, and emails) across all shifts on a regular basis. Evaluate interactions using a defined quality framework and document scores and insights. Provide timely, constructive feedback to individual team members to drive improvement. Identify common gaps in communication and design training modules to address them. Conduct regular one-on-one coaching sessions and group training workshops. Maintain training trackers, audit records, and progress reports for all associates. Collaborate with HR, Guest Delight, and Fulfilment teams to align on communication KPIs. Continuously update training content, SOPs, and tone of voice guidelines in line with customer expectations and brand values. Share periodic insights with leadership on team performance and training impact. Ideal Candidate 2–5 years of experience in communication training, quality assurance, or customer service coaching roles. Strong grasp of professional communication etiquette across voice, chat, and email. Exceptional spoken and written English; multilingual skills are a plus. Proven ability to audit and analyze customer interactions and deliver actionable feedback. Skilled in coaching, mentoring, and building communication capabilities in individuals and teams. Familiar with QA tools, CRM/chat platforms (e.g., Freshdesk, Exotel), and Google Suite. Detail-oriented, empathetic, and passionate about elevating customer service standards. Comfortable working across different shifts or adjusting schedules based on audit needs. If you’re excited to help build a connected world through seamless travel experiences, we’d love to have you on our team. Apply now and be part of the Atlys revolution, simplifying global travel, one visa at a time!

Job Title: Customer Support Manager Department: Customer Experience Location: Hyderabad Reporting To: Head of Operations / Founders' Office Type: Full-Time Job Overview: We are seeking a dynamic and forward-thinking Customer Support Manager to lead our customer support function in a lead-based, digitally driven business environment . The ideal candidate will have a strong track record in managing modern support operations and be passionate about leveraging technology and automation to enhance the customer experience. This role requires a strategic mindset, digital-first thinking, and a deep understanding of tools and platforms that enable scalable, responsive, and efficient support . Roles and Responsibilities 1. Strategic Leadership & Customer Support Operations Lead the entire customer support function, ensuring prompt and efficient handling of all customer interactions across channels (email, chat, calls, WhatsApp, social media). Develop and implement support strategies aligned with company goals—especially focused on lead-to-conversion journey and post-conversion support. Act as the voice of the customer within the organization, advocating for user needs and service improvements. 2. AI-Powered Support and Automation Drive the implementation and ongoing improvement of AI-driven support tools, including: Chatbots for instant query resolution. Ticket classification and auto-routing. Response templates and predictive typing tools. Integrate automation workflows to reduce manual intervention and resolution time. 3. Self-Service Infrastructure Build and maintain a centralized Knowledge Base, FAQs, and self-help articles to empower customers and reduce ticket volume. 4. Technology & Tools Integration Identify, evaluate, and manage customer support tools such as: Helpdesk platforms (e.g., Zendesk, Freshdesk, Intercom) CRM systems (e.g., Zoho, Salesforce, HubSpot) Communication platforms (e.g., Twilio, WhatsApp Business API) Work with IT/Product teams to integrate support tools with lead management systems, order tracking, and user data to provide personalized and contextual support. 5. Data-Driven Decision Making Define and track KPIs such as: First Response Time (FRT) Average Resolution Time (ART) Customer Satisfaction Score (CSAT) Net Promoter Score (NPS) Ticket Deflection Rate via self-service Generate weekly/monthly reports with actionable insights and share them with leadership and relevant stakeholders. Use analytics to detect trends, recurring issues, and improvement opportunities. 6. People Management & Development Recruit, train, and manage a team of customer support agents and team leads. Define SOPs and escalation matrices to streamline processes. Conduct regular performance reviews, feedback sessions, and upskilling programs. Foster a customer-first, empathetic, and digitally mature team culture. Escalation & Issue Management Personally handle and resolve high-priority or escalated cases. Coordinate with internal departments (Tech, Operations, Design, etc.) to ensure quick resolution of complex issues. Proactively flag and help resolve root causes of systemic support issues. Customer Journey and Lifecycle Support Map the customer journey in lead-based business scenarios: Pre-sale inquiry Post-purchase onboarding Service follow-up Loyalty and re-engagement Ensure tailored support at each stage of the funnel to improve conversion and retention. 9. Cross-Department Collaboration Collaborate with: Marketing: to feed back customer insights and FAQs for campaigns. Sales: to close warm leads with the help of timely support. Operations & Tech: to solve real-time fulfillment issues and backend errors. 10. Process Improvement & Innovation Conduct regular audits of support workflows to identify bottlenecks. Benchmark against industry standards and bring in new-age solutions to stay ahead. Recommend and implement process improvements to elevate customer experience. Requirements: Educational & Professional Qualifications Bachelor’s Degree in Business, IT, Communication or a relevant field. MBA or Postgraduate degree (preferred). Experience 5–8 years of progressive experience in Customer Support/Success roles, preferably in a digital-first or lead-based business. Proven experience in managing AI-based customer service tools and ticketing platforms like Freshdesk, Zendesk, Intercom, Gorgias, etc. Skills & Competencies Strong understanding of CRM systems, customer lifecycle, and support metrics. Demonstrated ability to implement or optimize self-service solutions (chatbots, help articles, ticket routing). Analytical skills with comfort using dashboards and reporting tools (e.g., Power BI, Data Studio). Excellent verbal and written communication skills. Empathetic and customer-first attitude with bias toward action and resolution. Ability to work in a fast-paced startup environment with minimal supervision. ⭐ Preferred Experience (Good to Have): Experience in D2C, fashion-tech, or service-based startups. Hands-on with WhatsApp Business API, Twilio, or SMS automation tools. Understanding of lead management systems and funnel tracking. Job Types: Full-time, Permanent Pay: ₹45,000.00 - ₹50,000.00 per month Benefits: Health insurance Leave encashment Life insurance Provident Fund Ability to commute/relocate: Gachibowli, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required) Application Question(s): What is your Current Salary? Experience: Customer support: 6 years (Required) Language: Telugu (Required) English (Required) Hindi (Required) Location: Gachibowli, Hyderabad, Telangana (Required) Willingness to travel: 25% (Required) Work Location: In person Speak with the employer +91 7032228182

Sprinto is a leading platform that automates information security compliance. By raising the bar on information security, Sprinto ensures compliance, healthy operational practices, and the ability for businesses to grow and scale with unwavering confidence. We are a team of 350+ employees & helping 2500+ Customers across 75+ Countries . We are funded by top investment partners Accel, ELEVATION & Blume Ventures and have raised 31.8 Million USD in funding including our latest Series B round. The Role - As the Director of Customer Support at Sprinto, you’ll play a pivotal role in shaping and scaling a best-in-class support organization that is a competitive differentiator. You'll define the strategic direction of our global support operations, ensuring every customer interaction is fast, empathetic, and value-driven. Your leadership will directly impact customer satisfaction, retention, and long-term product success. This is a high-impact leadership role reporting to the Senior Director of Customer Onboarding & Support. You’ll oversee a growing team of support engineers and managers, while building scalable processes and tools to support Sprinto’s expanding global customer base and product suite. What You’ll Do - You will be responsible for - Strategy & Vision Define and own the long-term vision, mission, and roadmap for building a world class Customer Support team Develop and implement a scalable, resilient 24x7 global support strategy across multiple channels (chat, email, in-app) Identify, plan, and lead key programs such as inbound contact reduction, NPS uplift, and SLA optimization Customer Experience & Operational Excellence Champion a customer-obsessed culture across the organization—be the voice of the customer in cross-functional forums Analyze trends in support interactions to proactively address pain points and improve product usability and customer happiness. Partner with product and engineering teams to drive continuous improvement, influence roadmaps, and prioritize fixes based on support data Leverage automation, AI, and self-service to enhance speed, quality, and scalability of support Cross-Functional Leadership Represent Customer Support in leadership meetings and cross-functional initiatives Build strong working relationships with Product, Engineering, Success, and Ops to align support efforts with company goals Collaborate on tooling requirements, process design, and automation projects to improve team productivity and customer outcomes Team Building & People Leadership Own the hiring, onboarding, enablement, and staffing strategy for support teams Build a high-performing, engaged support organization through coaching, feedback, and career development Manage and mentor support team leads and individual contributors, with a focus on growth, empowerment, and accountability Set and monitor key performance indicators (CSAT, SLA, backlog, quality scores) and ensure alignment with broader company objectives Requirements 12+ years of experience leading high-growth B2B SaaS customer support organizations, with at least 5 years in a senior leadership role. Proven success in building and scaling global 24x7 multi-channel support operations from the ground up. Deep familiarity with modern customer support platforms (e.g. Freshdesk, Intercom, Salesforce) and automation/AI tooling. Strong data-driven decision-making skills with a track record of improving NPS, CSAT, and other core metrics. Experience driving continuous improvement initiatives including contact reduction, self-service enablement, and first-response time optimization. Excellent stakeholder management skills with a track record of influencing product/engineering teams without direct authority. Strong technical acumen—comfortable managing technical support teams, understanding product architecture, and engaging with engineers. A roll-up-your-sleeves attitude—comfortable being hands-on and solving complex issues in a high-growth, fast-paced startup environment Benefits Remote First Policy 5 Days Working With FLEXI Hours Group Medical Insurance (Parents, Spouse, Children) Group Accident Cover Company Sponsored Device Education Reimbursement Policy ATS_SPRINTO

Job Summary: We are looking for a dedicated Support Executive (Night Shift) to join our dynamic team. Your primary responsibility will be to assist customers, manage support requests, and ensure smooth operations during night hours. This role is crucial in maintaining high service levels and client satisfaction overnight. Experience: ● Fresher to 1 Years Available Shift Timings: From 5:00 PM TO 1:00 AM From 1:00 AM TO 8:00 AM Qualification: ● Bachelor’s degree in Business Administration, Marketing, Communication, or a related field. Technologies: ● CRM Tools (Zoho, Freshdesk, HubSpot, etc.) ● Telephony Systems ● Helpdesk or Ticketing Systems Roles & Responsibilities: ● Provide timely and effective customer support via phone, email, or chat. ● Maintain detailed records of customer interactions and issue resolutions. ● Follow up on customer inquiries and ensure satisfactory closure. ● Escalate unresolved issues to relevant departments as needed. ● Assist in onboarding and guiding customers through products/services. ● Achieve daily/weekly call and resolution targets. ● Ensure high levels of customer satisfaction and professionalism. ● Participate in team meetings and continuous training programs. ● Work closely with sales/support teams to improve service delivery. Required Skills: ● Excellent verbal and written communication skills in English. ● Strong interpersonal skills with a customer-focused attitude. ● Ability to multitask and manage time effectively. ● Basic understanding of CRM and support ticketing systems. ● Self-motivated, proactive, and able to work independently during night hours. ● Comfortable working in a fast-paced and target-driven environment.

Job Title: Customer Support Manager Department: Customer Experience Location: Hyderabad Reporting To: Head of Operations / Founders' Office Type: Full-Time Job Overview: We are seeking a dynamic and forward-thinking Customer Support Manager to lead our customer support function in a lead-based, digitally driven business environment . The ideal candidate will have a strong track record in managing modern support operations and be passionate about leveraging technology and automation to enhance the customer experience. This role requires a strategic mindset, digital-first thinking, and a deep understanding of tools and platforms that enable scalable, responsive, and efficient support . Roles and Responsibilities 1. Strategic Leadership & Customer Support Operations Lead the entire customer support function, ensuring prompt and efficient handling of all customer interactions across channels (email, chat, calls, WhatsApp, social media). Develop and implement support strategies aligned with company goals—especially focused on lead-to-conversion journey and post-conversion support. Act as the voice of the customer within the organization, advocating for user needs and service improvements. 2. AI-Powered Support and Automation Drive the implementation and ongoing improvement of AI-driven support tools, including: Chatbots for instant query resolution. Ticket classification and auto-routing. Response templates and predictive typing tools. Integrate automation workflows to reduce manual intervention and resolution time. 3. Self-Service Infrastructure Build and maintain a centralized Knowledge Base, FAQs, and self-help articles to empower customers and reduce ticket volume. 4. Technology & Tools Integration Identify, evaluate, and manage customer support tools such as: Helpdesk platforms (e.g., Zendesk, Freshdesk, Intercom) CRM systems (e.g., Zoho, Salesforce, HubSpot) Communication platforms (e.g., Twilio, WhatsApp Business API) Work with IT/Product teams to integrate support tools with lead management systems, order tracking, and user data to provide personalized and contextual support. 5. Data-Driven Decision Making Define and track KPIs such as: First Response Time (FRT) Average Resolution Time (ART) Customer Satisfaction Score (CSAT) Net Promoter Score (NPS) Ticket Deflection Rate via self-service Generate weekly/monthly reports with actionable insights and share them with leadership and relevant stakeholders. Use analytics to detect trends, recurring issues, and improvement opportunities. 6. People Management & Development Recruit, train, and manage a team of customer support agents and team leads. Define SOPs and escalation matrices to streamline processes. Conduct regular performance reviews, feedback sessions, and upskilling programs. Foster a customer-first, empathetic, and digitally mature team culture. Escalation & Issue Management Personally handle and resolve high-priority or escalated cases. Coordinate with internal departments (Tech, Operations, Design, etc.) to ensure quick resolution of complex issues. Proactively flag and help resolve root causes of systemic support issues. Customer Journey and Lifecycle Support Map the customer journey in lead-based business scenarios: Pre-sale inquiry Post-purchase onboarding Service follow-up Loyalty and re-engagement Ensure tailored support at each stage of the funnel to improve conversion and retention. 9. Cross-Department Collaboration Collaborate with: Marketing: to feed back customer insights and FAQs for campaigns. Sales: to close warm leads with the help of timely support. Operations & Tech: to solve real-time fulfillment issues and backend errors. 10. Process Improvement & Innovation Conduct regular audits of support workflows to identify bottlenecks. Benchmark against industry standards and bring in new-age solutions to stay ahead. Recommend and implement process improvements to elevate customer experience. Requirements: Educational & Professional Qualifications Bachelor’s Degree in Business, IT, Communication or a relevant field. MBA or Postgraduate degree (preferred). Experience 5–8 years of progressive experience in Customer Support/Success roles, preferably in a digital-first or lead-based business. Proven experience in managing AI-based customer service tools and ticketing platforms like Freshdesk, Zendesk, Intercom, Gorgias, etc. Skills & Competencies Strong understanding of CRM systems, customer lifecycle, and support metrics. Demonstrated ability to implement or optimize self-service solutions (chatbots, help articles, ticket routing). Analytical skills with comfort using dashboards and reporting tools (e.g., Power BI, Data Studio). Excellent verbal and written communication skills. Empathetic and customer-first attitude with bias toward action and resolution. Ability to work in a fast-paced startup environment with minimal supervision. ⭐ Preferred Experience (Good to Have): Experience in D2C, fashion-tech, or service-based startups. Hands-on with WhatsApp Business API, Twilio, or SMS automation tools. Understanding of lead management systems and funnel tracking. Job Types: Full-time, Permanent Pay: ₹45,000.00 - ₹50,000.00 per month Benefits: Health insurance Leave encashment Life insurance Provident Fund Ability to commute/relocate: Gachibowli, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required) Application Question(s): What is your Current Salary? Experience: Customer support: 6 years (Required) Language: Telugu (Required) English (Required) Hindi (Required) Location: Gachibowli, Hyderabad, Telangana (Required) Willingness to travel: 25% (Required) Work Location: In person Speak with the employer +91 7032228182

About Lubrizol The Lubrizol Corporation, a Berkshire Hathaway company, is a specialty chemical company committed to delivering sustainable solutions that advance mobility, improve wellbeing, and enhance modern life. Established in 1928, Lubrizol operates over 100 manufacturing facilities, sales, and technical offices worldwide, with approximately 8,000 employees. Our focus on diversity in professional backgrounds and life experiences shapes a positive recruitment process, ensuring candidates are known at their best and fostering engagement and fulfillment in all aspects of life. Responsibilities / Accountabilities: You will be responsible for developing and executing comprehensive B2B digital commerce strategies that align with the company's business objectives, representing various segments, channels, and regions. Your role will involve designing, developing, and implementing a scalable, reliable, and secure digital customer experience life cycle, with a primary focus on e-commerce capabilities on the commerce platform. You will manage all functionalities on the digital commerce platform, develop necessary processes, and refine the buying and self-service experience. Additionally, you will be tasked with developing new features and roadmaps to enhance customer experience, minimize support inquiries, and adopt new technologies such as automation, digital orchestration, AI, machine learning, and chatbots. Your responsibilities will also include creating technical designs, user stories, and prototypes to aid application development, as well as establishing key performance indicators (KPIs) like commerce usage rates and issue resolution times. Furthermore, you will lead cross-functional teams in planning, executing, and monitoring digital customer initiatives, ensuring timely and budget-compliant completion, and define work plans, scope, schedule, efforts, and budget. Collaboration with cross-functional teams to ensure cohesive execution across all channels and taking ownership of coordination and quality of deliverables with stakeholders is crucial. Technical Skills/Competencies: You should possess a minimum of 10+ years of experience as a functional expert, project manager, or techno-functional expert in the Digital Commerce domain or CX e-Commerce. Experience in driving digital commerce in the B2B space, manufacturing, technology industry, or pure-play platform companies is essential. Proficiency in managing large and complex Digital Commerce solutions and a strong understanding of platforms like Shopify, Magento, Salesforce Commerce Cloud, SAP hybris, and ADOBE, along with customer service technologies such as Zendesk and Freshdesk, are required. Strong analytical skills and experience with performance tracking tools like Google Analytics and Power BI are essential. Additionally, proficiency in digital support tools, including automation, chatbots, knowledge bases, and CRM systems, is preferred. Excellent communication, problem-solving skills, and the ability to manage multiple projects simultaneously with a customer-centric mindset focused on innovation and operational efficiency are highly valued. Education / Certification: Ideal candidates should hold a technical degree in BE / BTech with Computer Science or any engineering degree or MCA. Possessing an e-commerce certification or hands-on experience in the field is mandatory. Ready for your next career step Apply today and let's shape the future together! It's an exciting time to be part of Lubrizol. We are continually learning and evolving, driven by our passion for success not just for Lubrizol but for all who rely on us daily: our employees, customers, and communities. Operating with a strong commitment to safety, sustainability, ethics, and compliance, we prioritize the well-being of our employees, customers, and communities in all our endeavors. As a diverse, global team, we collaborate to address some of the world's most pressing challenges, impacting everyday lives through science that only Lubrizol can deliver. Our dedication to treating every employee with dignity and respect, a principle established over 90 years ago, remains unwavering today.,

Key Responsibilities: Respond to customer queries, complaints, and service requests via email within defined TAT & quality SLAs Investigate and resolve issues while adhering to regulatory and company guidelines Draft clear, professional, and empathetic responses aligned with brand tone Escalate unresolved or complex queries to relevant internal stakeholders Maintain detailed case logs, follow-up trackers, and closure documentation Identify recurring issues and flag them to supervisors for resolution Ensure full compliance with RBI, TRAI, or other relevant regulatory frameworks (as applicable) Support internal audit requests by providing email logs and response samples Participate in periodic quality audits, calibration sessions, and feedback reviews Key Requirements: Minimum 2 years of experience in email-based customer support in a regulated industry (FinTech, BFSI, Insurance, Telecom, etc.) Excellent written communication and comprehension skills Strong attention to detail, tone, and accuracy in responses Familiarity with CRM tools like Freshdesk, Zendesk, Salesforce, or in-house systems Understanding of compliance and data confidentiality protocols Ability to work independently and manage high ticket volumes with discipline Comfortable working in rotational shifts (if applicable)

As an Onboarding Specialist at RunLoyal, a leading SaaS platform in the pet care industry based in Salem, you will play a pivotal role in guiding new clients through a seamless transition onto our platform. Your responsibilities will include training clients through calls, webinars, and email support on best practices for using our software, providing top-tier customer support by addressing queries and troubleshooting issues, and collaborating with internal teams to ensure smooth data migration and system setup. Your attention to detail and ability to manage multiple client progress points will be key in maintaining detailed documentation of onboarding progress and client interactions. By identifying workflow improvements to enhance efficiency and user experience, you will contribute to the continuous enhancement of our services. Your proactive follow-through will be essential in keeping clients engaged and successful throughout their onboarding journey. To excel in this role, you must have professional experience in the pet industry, excellent written and verbal communication skills, and proficiency in Excel, Word, CRM software, and customer support platforms such as Zendesk and Freshdesk. Sales experience will be an added advantage. While experience as an Onboarding Specialist or working at a SaaS company is desirable, a passion for pets and customer success is paramount. At RunLoyal, we value customer commitment, attention to detail, passion for pets, collaboration, trust, fearlessness, and ownership. If you are enthusiastic about transforming the pet care industry, we encourage you to apply even if you do not meet every single requirement. We are looking for individuals who are eager to learn, embrace challenges, and contribute to our dynamic work environment. Joining us offers a competitive salary and benefits package, the opportunity to work with cutting-edge technology, and a chance for career growth in a team dedicated to revolutionizing the pet care industry. If you are interested in this exciting opportunity, please contact 6385599102. This is a full-time, permanent position with a US shift schedule. Candidates must be willing to commute or relocate to Salem, Tamil Nadu. Experience with Zendesk, Freshdesk, and CRM tools is required, with night shift availability preferred. The work location is in person. We look forward to hearing from passionate candidates who are committed to customer success and eager to contribute to our innovative solutions in the pet care industry.,

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description SRE team includes expert Software and System engineers who are custodians of Availability, Scalability and Performance of the SaaS products. We build tools and frameworks to monitor, load test and sometimes build full platform features that other products' use. We undertake architecture reviews and help the individual product teams to identify performance bottlenecks. We tend to look at the application from a system perspective bottom up rather than top-down. Our engineers have the freedom to pick the challenges that they work on and own the task to completion. ● Design, write, and deliver software to improve the availability, latency, and efficiency of Freshwork’s Products & Platforms. ● Manage availability, latency and performance of mission critical services and build automation to prevent problem recurrence. ● Independently determine and develop architectural approaches and Infrastructure solutions. ● Define strategy, vision, and roadmap to develop CI/CD, Application hosting, Security and Compliance standards and guidelines across Freshworks. ● Drive blameless postmortems for large scale incidents. ● Define and drive automation and orchestration strategies. ● Strategize cost optimization across Freshworks Cloud environment. Qualifications 4-7 Years of experience with strong programming skills in Python, Go, or Bash for building infrastructure tooling and automation frameworks. Extensive hands-on experience with relational databases (e.g., MySQL, PostgreSQL, SQL Server) and distributed NoSQL systems (e.g., Cassandra, MongoDB, DynamoDB). Proven track record of designing and operating databases in large-scale cloud-native environments (AWS, GCP, Azure). Expertise with Infrastructure as Code (Terraform, Helm, Ansible) and Kubernetes for managing production database systems. Deep knowledge of database replication, clustering, backup/restore, and failover techniques. Advanced experience with observability tooling (Prometheus, Grafana, Datadog, New Relic) for monitoring distributed databases. Strong communication skills and ability to influence across teams and levels. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.