1926 Freshdesk Jobs - Page 6

Experience: 12 years in leading teams in e-commerce or customer support environments Function: Customer Experience / Customer Support / Customer Success About the role Were looking for a passionate and execution-focused Team Lead to join our UCJ (Unified Customer Journey) team This role is crucial in ensuring a seamless customer experience from the first interaction to resolution, across support and success channels Youll be responsible for guiding a team of Super Companions (PRMs), optimizing their performance, and ensuring every customer touchpoint is empathetic, timely, and solution-driven. Key Responsibilities Team Management: Lead and coach a team of UCJ Super Companions focused on call...

Experience: 2+ years in leading teams in e-commerce or customer support environments Function: Customer Experience / Customer Success About the Role - Were looking for a passionate and execution-focused Team Lead to join our UCJ (Unified Customer Journey) team This role is crucial in ensuring a seamless customer experience from the first interaction to resolution, across support and success channels Youll be responsible for guiding a team of Super Companions (PRMs), optimizing their performance, and ensuring every customer touchpoint is empathetic, timely, and solution-driven. Key Responsibilities - Team Management: Lead and coach a team of UCJ Super Companions focused on call/chat interacti...

Job Role: Content writer Job Location: Coimbatore Notice: Immediate - 15 days Job Summary: We are seeking a reliable and customer-focused Level 1 IT Support Technician to join our IT team. This individual will serve as the first point of contact for end users, providing technical assistance primarily for store operations, including Aptos POS systems and other retail technologies. Clear communication in English is essential, as this role involves phone and remote support for physical store locations. Key Responsibilities: Provide Level 1 technical support via phone, email, or ticketing system for retail store users. Troubleshoot and resolve issues related to hardware, software, and Aptos POS ...

Oracle Fusion Cloud SCM & Cost Management Architect: Oracle Fusion SCM & MFG Cloud functional resource with 7 to 10 years of Oracle Cloud work experience Oracle Fusion Cost Management experience in semi-conductor industry would be an added advantage Should have experience on at least 2 implementations and 2 support projects in Oracle SCM Cloud Hands on experience with core SCM, MFG Cloud Modules like Purchasing, Contracts, Inventory, Cost Management, Order Management, Discrete Manufacturing, Sourcing etc. Detailed understanding on Oracle Fusion SCM Cost Management setup, architecture, accounting process flow & its integration with other Oracle Fusion Cloud modules Ability to translate busine...

Company Description About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies - from startups to public companies – that rely on Freshworks software-as-a- service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation),...

About GoKwik GoKwik is a growth operating system designed to power D2C and eCommerce brands—from checkout optimisation and reducing return-to-origin (RTO), to payments, retention, and post-purchase engagement. Today, GoKwik enables over 15,000 merchants worldwide, processes around $2 billion in GMV, and is strengthening its AI-powered infrastructure. Backed by RTP Global, Z47, Peak XV, and Think Investments and bolstered by a $13 million growth round in June 2025, GoKwik is scaling aggressively across India and the UK. Why This Role Matters Merchant experience sits at the heart of GoKwik’s payments ecosystem. As a Associate - Business Operations, you’ll play a critical role in ensuring every...

Praeclarum Tech is hiring a Linux Administrator who can keep our servers healthy and be the friendly, fluent-English face for our customers. You’ll watch the dashboards, respond to alerts, fix issues, and communicate clearly with users via chat, email, and calls. Responsibilities Monitor & maintain Linux servers (Ubuntu/Kali Linux/RHEL-family) and core services (NGINX/Apache, systemd, SSH, DNS, firewalls). Triage alerts (Prometheus/Grafana/Zabbix/Nagios, CloudWatch, etc.), investigate quickly, and restore service. Provide customer support : handle tickets and live chats, explain technical issues in clear English, and follow through to resolution. Own incidents : document RCA, create/execute ...

About the Role We’re looking for Technical Customer Support Executives who can help our users get the most out of their websites built with websites.co.in. You’ll be the first point of contact for customer queries received through Freshdesk, Freshchat, and WhatsApp, ensuring a smooth and delightful experience for every user. Key Responsibilities Manage and resolve customer support tickets through Freshdesk, Freshchat, and WhatsApp Understand customer issues and provide accurate, timely responses Coordinate with internal teams for technical escalations or complex issues Maintain high levels of customer satisfaction through professional communication Keep detailed records of interactions and e...

Responsibilities: • High-performance delivery on all quality parameters • Audit the customer contacts (through any channel) on Product/process, Communication, and soft skills parameters. • Conduct audits and feedback for the targeted agents with the objective of improving scores for training throughput or conversion. • Data analysis and making designated reports/decks. • Participate in calibrations to ensure consistent scoring & feedback delivery approach. • Communicate to heighten awareness and focus on the importance of positive customer experience. • Special audits to make recommendations and drive process improvement. • Help and enhance product/process knowledge of new joiners. • Prepare...

Key Responsibilities : Provide customer support through various channels (calls, emails, chats) in English, Hindi, and Kannada. Address and resolve customer queries and complaints efficiently and professionally. Assist in troubleshooting product or service-related issues. Ensure a high level of customer satisfaction through effective communication and problem-solving. Maintain detailed records of customer interactions, feedback, and resolutions. Follow up with customers to ensure resolution and satisfaction. Contribute to improving support processes and enhancing customer experience. What You Should Have : Experience: Minimum 1 year in Customer Support or a similar role. Languages: Fluency i...

About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a- service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (mar...

Solutions & Sales Operations Specialist — Unifize Function: Sales & Solution Operations About Unifize Unifize is an enterprise-grade AI-first operating system built for regulated operations, quality, and product development. We unify the core functions that power regulated manufacturing — Quality (QMS), R&D, Manufacturing, and Maintenance (CMMS) — into one collaborative AI platform. Our mission is to help manufacturers accelerate product development, improve compliance, and drive operational excellence through intelligent, cross-functional collaboration. About The Role We're looking for a Solutions & Sales Operations Specialist to drive operational excellence across the sales and solutioning...

About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a- service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (mar...

As a fast-growing player in the Customer Experience and Global Business Process Outsourcing (BPO) sector, our company delivers multilingual customer support and technical assistance to international clients across various verticals such as e-commerce, SaaS, travel, and fintech. We are focused on operating high-performing on-site contact centers in India to ensure best-in-class SLAs, measurable CX improvements, and quick time-to-resolution. **Role Overview:** You will be responsible for handling inbound international customer inquiries via phone, email, and live chat. Your tasks will include diagnosing issues, providing accurate solutions, and closing tickets within SLA. Additionally, you wil...

As a Technical Support Specialist in the OTA/travel domain, your primary role will be to provide L1/L2 technical support for all flight-related queries, issues, and escalations raised by agents, business teams, or internal stakeholders. You will investigate and debug GDS/API/LLM issues with airlines such as IndiGo, Go First, Air India, etc. Collaboration with product, development, QA, and ops teams is essential to troubleshoot and resolve issues within defined SLAs. Proactively monitoring flight booking flows, fares, refunds, and cancellation pipelines will allow you to identify and mitigate potential disruptions. Maintaining detailed logs, root cause analysis, and documentation for recurrin...

Job Title: Customer Support Executive Location: ZingHR India Office Pune Work Mode: Work from Office Experience: 4 to 8 Years About ZingHR ZingHR is a leading HR Tech and SaaS-based organization, transforming the way enterprises manage their people and processes. We are looking for experienced professionals to join our Customer Success Operations (CS Ops) team in Pune. The ideal candidate will bring hands-on experience in HR transformation, change management, HCM implementation, customer success, or HR consulting and will play a crucial role in ensuring customer satisfaction and operational excellence. Key Responsibilities Serve as the techno-functional point of contact for clients within th...

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate ...

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate ...

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate ...

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate ...

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate ...

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate ...

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate ...

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate ...

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate ...