Hiring Technical Customer Support_Night Shift

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Job Location:

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Job Summary:

We are seeking a reliable and customer-focused Level 1 IT Support Technician to join our IT team. This individual will serve as the first point of contact for end users, providing technical assistance primarily for store operations, including Aptos POS systems and other retail technologies. Clear communication in English is essential, as this role involves phone and remote support for physical store locations.

Key Responsibilities:

• Provide Level 1 technical support via phone, email, or ticketing system for retail store users.
• Troubleshoot and resolve issues related to hardware, software, and Aptos POS systems.
• Log and track issues using help desk software, escalating complex issues as needed.
• Guide users through step-by-step solutions in a clear and patient manner.
• Support end-users with basic networking, printer, and device issues.
• Document solutions and maintain up-to-date knowledge base entries.
• Communicate effectively with non-technical store staff to ensure issues are fully understood and resolved.
• Collaborate with IT team members to improve processes and service delivery.

Requirements:

• Strong verbal and written communication skills in English

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• Familiarity with Windows OS, basic networking concepts, and peripheral devices.
• Experience with POS systems (preferably Aptos) is a plus.

• Basic troubleshooting skills for hardware and software

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• Friendly and professional demeanor.
• Ability to work independently and prioritize tasks.
• Strong attention to detail and willingness to learn.

Preferred Qualifications:

• 1+ year experience in a help desk or IT support role.
• Experience supporting retail environments or working in a store.
• Knowledge of ticketing systems like Zendesk, Freshdesk, or ServiceNow