Job Role: Revenue Specialist Shift: Night Shift Location: Coimbatore Notice Period: Immediate Joiners (preferred) Job Overview: This position reports to the Accounting Manager. The purpose of this role is to be responsible for the reconciliation and posting of all payments received, identify discrepancies, and analyze issues to ensure all payments are posted in a timely manner. Other responsibilities include reviewing and approving orders, preparing, and submitting check requests for credits, preparing, and submitting statements to our clients, and reviewing customers with past due balances. In addition to building and maintaining relationships with customers. This role requires exceptional multi-tasking abilities as you will be answering calls, approving orders, and responding to emails/cases throughout the day. Responsibilities: Order Approval. Orders must be reviewed and ensure accounts are up to date before allowing order to be processed. Orders over the credit limit will be sent to the credit manager for review and approval of credit limit. Payment Postings and Reconciliations. Post payments to customers from all bank accounts, reconciles with posted bank transactions, works with AP department to have refund issued when needed, contacts customers with duplicate payments. Cash Application. Accepts payments for customers who request payments through cases, phone calls or emails for processing. Apply payments to customer invoices per customer remittance. Account Reconciliation . Prepares and records financial transactions for assigned accounts to accumulate and record accurate and timely financial history. Ensures daily deposit reconciliation; maintains daily, monthly reporting for audit purposes. Reconciles daily deposit totals, review, and correct discrepancies. Responsible for cash balancing and reconciliation of bank deposits and communication between internal and external customers. Write off FX fees, and slight differences on accounts. Research and Resolution. Researches and accurately distributes payments with no apparent invoice number, or date-of-service. Research and determine the correct claim for the payment if there is a valid date of invoice and accurately apply payment to correct invoice. Ensures Compliance. Research compliance with customers through online portals, work with the warehouse team to dispute issues. Create customers credit memo in relation to deductions that are on payment, create debit memo to reverse paybacks disputed and paid back to the company. Review and understand customers’ contracts and understand if the credits that customers are taking are indeed valid. Systems Capability. Manage cases in Salesforce, understand how to review customer accounts and orders in the system. Understand how to review and pull copies of statements in Great Plains, understand how to pull copies of invoices, and credits/returns for customers. Manage accounting, collection, and personal inbox emails from internal and external customers. Collections. Review past due customers, send out customers’ statements. Making outbound collection calls in a professional manner while keeping and improving customer relations. Taking inbound calls from customer calls in relation to their account. Qualifications and Skill: (2-3) years of Accounting/Finance experience required. Computer proficiency in Microsoft Office applications and system databases are required. Excellent organizational ability required to manage multiple priorities. Preferred Great Plains experience. Preferred Salesforce experience Strong attention to detail and accuracy. Multi-tasking is strongly recommended. Excellent verbal and written communication skills. Ability to work well in an individual and team environment. Problem solving ability. Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards. Show more Show less

Job Role: SCM Analyst Job Description: We are seeking a skilled and motivated Supply Chain Management Analyst to join our dynamic team. As a Supply Chain Management Analyst , you will be responsible for ensuring timely and accurate processing of orders, inventory management, data analysis, expedites, de-expediting, RFQ (Request for Quotation) management, open order management, and order entry. You will collaborate with cross-functional teams to gather requirements, analyze data, and create reports. The ideal candidate has a strong background in supply chain management, hands-on experience in Excel , and excellent communication skills . Responsibilities: Process orders accurately and timely. Manage inventory levels to meet customer demand. Analyze data and create reports to provide insights into supply chain performance. Handle expedites and de-expediting requests to ensure on-time delivery. Manage RFQ process, including gathering quotes from suppliers and evaluating them. Monitor and manage open orders to ensure timely fulfilment. Enter and update orders in the system accurately. Collaborate with cross-functional teams to gather requirements and understand customer needs. Communicate effectively with internal and external stakeholders to resolve issues and ensure customer satisfaction Requirements: Minimum 2 year of experience in Supply Chain Management or a related field. Basic knowledge of supply chain management principles and best practices. Hands-on experience in Excel is a must. Good communication skills (Both verbal and written) . Ability to work effectively both independently and in a team environment.· Ability to work as an individual contributor and as a team player Reporting: Flexible to work night shifts (any 9 hours between 5.30pm IST to 7.30am IST ). Work from Office- Coimbatore Job Type: Full-time Pay: ₹420,000.00 per year Benefits: Health insurance Provident Fund Schedule: Monday to Friday Night shift US shift Weekend availability Work Location: In person Application Deadline: 17/01/2025 Expected Start Date: 10/06/2025

Company Description VServe e-Business Solution India Private Limited is a leading provider of e-Commerce solutions for online stores with over 15+ years of experience. The company offers affordable services such as product catalog management, shopping cart solutions, online store development, eMarketplace, SEO for online stores, digital marketing services, content development, and data management. Job Description: We are seeking an experienced Revenue Specialist to join our team. The primary responsibility of this role is to manage pending payments from customers, particularly those in the collection bucket for more than 120 days. The ideal candidate will possess strong analytical skills and excellent communication abilities to effectively follow up with customers via email and other communication channels, urging them to make outstanding payments. Key Responsibilities: • Monitor and manage accounts receivable aging reports to identify pending payments from customers. • Focus on accounts with outstanding balances aged more than 120 days and prioritize actions accordingly. • Analyze customer accounts, payment history, and outstanding invoices to determine appropriate follow-up actions. • Utilize email communication to contact customers regarding overdue payments, providing clear and concise instructions for payment resolution. • Coordinate with internal stakeholders, including sales and finance teams, to gather necessary information and support in the collection process. • Maintain accurate records of communication with customers and payment statuses, ensuring all interactions are appropriately documented. • Proactively identify and escalate potential issues or disputes related to outstanding payments to the relevant departments for resolution. • Continuously assess and improve collection processes and procedures to enhance efficiency and effectiveness. Qualifications: • Bachelor's degree in Accounting, Finance, Business Administration, or related field preferred. • Proven experience (min 2- 3 years) in accounts receivable, credit control, or collections role, with a focus on managing overdue accounts. • Strong analytical skills with the ability to interpret financial data and aging reports effectively. • Excellent communication skills, both written and verbal, with the ability to articulate payment issues and follow-up instructions clearly and professionally. • Proficiency in using email communication tools and MS Office suite, particularly Excel, for data analysis and reporting. • Ability to work independently with minimal supervision, while also collaborating effectively within a team environment. • Detail-oriented with strong organizational skills to manage multiple tasks and deadlines simultaneously. • Prior experience in using accounting software (Ariba) or ERP systems for accounts receivable management is a plus. Team and Reporting: • Night shift: 6:00 PM to 3:00 AM (IST) (Day Light Saving) • Night Shift: 07:00 pm to 04:00 am (IST) (After Day Light Saving) • (Shift timing & Week offs may vary based on project requirements) • Week off: Saturday and Sunday Location: • Coimbatore, India • Work from the office. Interested Immediate Joiners can share your resume with jobopenings@vservesolution.com and also Whatsapp 9750950175 Show more Show less

Key Responsibilities Financial Reporting & Management Lead the preparation of monthly, quarterly, and annual financial statements tailored for internal and external stakeholders. Oversee budgeting, forecasting, cost tracking, and margin reporting across all business units. Strengthen internal controls, ensure timely reconciliations, and implement discipline in financial reporting across delivery centers. Track financial performance at the service-line and client level, improving visibility and driving accountability. Multi-Country Compliance & Risk Ensure financial compliance with applicable statutory and tax requirements across India, the Philippines, and the U.S. Oversee intercompany transactions, transfer pricing documentation, and tax-efficient structures for cross-border operations. Manage audits, tax filings, and risk assessments with external consultants and legal advisors in multiple jurisdictions. Stay abreast of regulatory changes and proactively ensure organizational readiness. Strategic Finance & Process Optimization Collaborate with leadership to support financial strategy, cash flow planning, and margin optimization initiatives. Support investor and board reporting requirements, including data for fundraising or due diligence. Lead automation and process improvement initiatives across the finance function. Participate in the integration of new entities, partnerships, or M&A transactions as the company scales. Key Requirements Minimum of 5 years of experience as a Financial Controller, preferably in an outsourcing, IT services, or BPO environment. Proven track record of managing multi-entity finance operations across geographies. Strong understanding of financial compliance, internal controls, and reporting standards. Ability to lead cross-functional collaboration between delivery, HR, and leadership teams. Excellent communication skills, executive reporting experience, and a hands-on approach to problem solving. Preferred Qualifications Experience working with U.S.-based clients and familiarity with U.S. financial compliance expectations. Exposure to investor-backed or high-growth service businesses. Prior experience managing intercompany structures and FX/cash repatriation planning. What We Offer A strategic, high-impact finance leadership role in a fast-growing global company. Autonomy and executive exposure to influence key business decisions. Opportunity for long-term career growth aligned with company expansion. (ref:iimjobs.com)

Job Role: Export Compliance Specialist Notice: Immediate Joiners Work Location: Coimbatore Roles and Responsibilities: Prepare and manage all export documentation, including invoices, packing lists, certificates of origin, and customs declarations and create Part. Ensure compliance with international trade regulations and documentation requirements. Communicate with internal teams (Ex: sales team) to ensure smooth export operations. Ensure compliance with export regulations, including customs laws and trade agreements. Address and resolve any issues that arise during the export process, such as delays or discrepancies. Ensure that products meet the regulatory and safety standards of the destination country Ensure that documents are accurate and complete to avoid delays. Experience working in Product regulations is Mandatory Qualification: We are looking for someone with 3 to 5 years of experience who has completed an Engineering degree, preferably with a background in the Manufacturing industry. Area of Focus: Industry-Specific Knowledge Communication Attention to detail Flexibility Reporting: Night shift from 6:30 PM to 3:30 AM Week offs: Saturday and Sunday Location: • Coimbatore, India • Work from the office.

Job Title: Catalogue Executive Working Days: Monday to Friday (Alternate Saturday) Shift: Night Shift (06.30 P.M to 03.30 A.M) Location: Remote Roles and Responsibilities: Proficient level Excel skills: vlookups, concatenate, implementing pricing formulas, building out presentations and product enrichment with high attention to detail Product Maintenance: utilizing portals and Excel for product enrichment, ensure product accuracy, assist with error resolution, and proactively help monitor our catalog health. Familiarity with American holidays and seasonality is a plus. Some customer service responsibilities - via email only Strong written and verbal communication in English is required eCommerce experience is highly preferred. Having work experience in Walmart, Macy's, Kohl's, Lowes & other US marketplaces is highly preferred. Focused self-starter with the ability to work under pressure in a challenging and fast paced environment. Job Type: Full-time (WFH ) Job Types: Full-time, Permanent Pay: Up to ₹25,000.00 per month Benefits: Health insurance Provident Fund Work from home Schedule: Monday to Friday Night shift US shift Work Location: In person Application Deadline: 11/07/2025 Expected Start Date: 11/07/2025

Job Title: Catalogue Executive Working Days: Monday to Friday (Alternate Saturday) Shift: Night Shift (06.30 P.M to 03.30 A.M) Location: Remote Roles and Responsibilities: Proficient level Excel skills: vlookups, concatenate, implementing pricing formulas, building out presentations and product enrichment with high attention to detail Product Maintenance: utilizing portals and Excel for product enrichment, ensure product accuracy, assist with error resolution, and proactively help monitor our catalog health. Familiarity with American holidays and seasonality is a plus. Some customer service responsibilities - via email only Strong written and verbal communication in English is required eCommerce experience is highly preferred. Having work experience in Walmart, Macy's, Kohl's, Lowes & other US marketplaces is highly preferred. Focused self-starter with the ability to work under pressure in a challenging and fast paced environment. Job Type: Full-time (WFH ) Job Types: Full-time, Permanent Pay: Up to ₹25,000.00 per month Benefits: Health insurance Provident Fund Work from home Schedule: Monday to Friday Night shift US shift Work Location: In person Application Deadline: 11/07/2025 Expected Start Date: 11/07/2025

Job Title: Quality Analyst – Customer Service Location: Coimbatore Type: Full-time Shift: Night Shift Job Summary: We are looking for a detail-oriented and proactive Quality Analyst to assess and improve the quality of customer interactions across both voice and non-voice channels. The ideal candidate will ensure compliance with process standards, improve customer experience, and support team development through coaching and feedback. Requirements: Minimum 1-3 years of experience as a QA in a BPO/customer service environment. Hands-on experience evaluating both voice and non-voice interactions. Strong communication, interpersonal, and analytical skills. Proficient in MS Excel, reporting tools, and QA management systems. Ability to work independently and handle multiple tasks effectively. Attention to detail with a strong focus on quality and compliance. Key Responsibilities: Monitor, review, and evaluate inbound and outbound voice and non-voice interactions. Provide regular feedback to customer service agents to improve quality and performance. Identify training needs and recommend process improvements. Maintain and update quality monitoring scorecards and reporting. Collaborate with team leads and operations to align on performance goals. Conduct RCA (Root Cause Analysis) for quality issues and suggest corrective actions. Ensure adherence to company policies, compliance, and quality standards. Participate in calibration sessions with stakeholders to maintain consistency.

Job Role: Client Relationship Manager Work Mode: Remote Work Shift: Day Shift Job Responsibilities: Build and manage long-term, trusted relationships with key eCommerce clients to ensure retention and satisfaction. Act as the primary point of contact between clients and cross-functional teams including sales, marketing, operations, product, and customer service. Identify client problem statements, understand their business goals, and analyze their pain points to craft effective, customized solutions. Develop a deep understanding of each client's business model, competitive landscape, and growth strategy. Monitor performance metrics such as traffic, conversions, revenue, and customer behavior, and deliver data-backed insights to improve results. Drive upsell and cross-sell initiatives in alignment with the client’s evolving needs. Lead periodic business reviews and strategic planning meetings to assess progress and define next steps. Quickly resolve issues, mitigate risks, and ensure a seamless client experience. Keep clients informed about new features, services, tools, and promotions that may benefit their business. Maintain detailed records of client interactions and progress in CRM platforms such as Salesforce or HubSpot. Skills Required: Bachelor’s degree in Business, Marketing, Communications, or a related field. 3+ years of experience in client relationship management, customer success, or account management, preferably within the eCommerce industry . Proven experience in identifying client challenges, uncovering goals, and recommending actionable strategies. Hands-on understanding of major eCommerce platforms (Shopify, Magento, Woo Commerce, Big Commerce, etc.) and the digital commerce landscape. Familiarity with digital marketing, performance metrics, and online sales optimization. Exceptional communication, presentation, and relationship-building skills. Strong analytical and problem-solving mindset, with experience using tools like Google Analytics, Power BI, or similar platforms. Proficiency in CRM tools (e.g., Salesforce, HubSpot) and project management systems (Asana, Trello, etc.). Comfortable working in a fast-paced, client-facing environment with multiple priorities.

As an Accounting Specialist, you will be responsible for reviewing bank transactions daily, matching customer deposits with remittance advices, and entering data into spreadsheet templates for upload into the accounting system. Your role will involve reconciling control accounts and general ledger accounts monthly to ensure accuracy and resolve any discrepancies that may arise. To excel in this role, you must have 3-5 years of experience in various accounting roles, excellent MS Excel skills, and familiarity with enterprise accounting systems like NetSuite. Your ability to import/export data and enter it accurately is crucial to prevent reconciliation issues in the future. Strong communication skills are essential for effective interaction with others and to persistently work towards achieving desired outcomes. Key Responsibilities: - Review bank transactions daily to match customer deposits with remittance advices - Enter data into spreadsheet templates for upload into the accounting system - Reconcile control accounts and general ledger accounts monthly and resolve discrepancies Skills Required: - Proficiency in MS Excel for data analysis and reconciliation - Independent thinking and problem-solving skills - Confidence in handling unknown situations - Understanding of processes and ability to modify them for desired results Education and Certification: - High school diploma required; Bachelor's degree in Accounting, Finance, Business, or related field preferred Team and Reporting: - Night shift from 6:00 PM to 3:00 AM (may vary based on project requirement) - Week offs on Saturday and Sunday - Work Location: Coimbatore, India In this role, your attention to detail, analytical skills, and proactive approach will be instrumental in ensuring accurate financial data entry and reconciliation. Your ability to work independently, collaborate with team members effectively, and persistently pursue favorable outcomes will contribute to the success of the accounting processes.,

Job Title: Customer Service/Support Manager Job Type: Full-Time Job Summary: We are looking for an experienced Customer Support Manager to lead our customer support team and ensure exceptional client communication and service delivery. The ideal candidate will have a robust background in managing customer interactions, resolving escalations, and mentoring a team to enhance overall customer satisfaction. This role requires excellent leadership, problem-solving, and communication skills. Key Responsibilities: Lead and manage the customer support team, ensuring efficient operations and high performance. Serve as the primary point of contact for client communication, addressing concerns, providing updates, and ensuring customer satisfaction. Develop and implement customer service policies and procedures to enhance the customer experience. Monitor team performance through KPIs and provide coaching and feedback to improve efficiency and effectiveness. Handle escalated customer issues, providing timely and professional resolutions. Train and mentor customer support representatives to enhance service quality and customer interactions. Analyze customer feedback and recommend improvements to products, services, and support processes. Maintain accurate records of customer interactions, issues, and resolutions. Stay updated with industry trends and best practices to continuously improve customer support operations. Qualifications & Skills: Bachelors degree is a must. MBA would be preferred. Minimum of 5 years of experience in customer support management, preferably in a US industry. Strong leadership and team management skills with the ability to motivate and mentor employees. Excellent verbal and written communication skills for effective interaction with clients and internal teams. Problem-solving mindset with the ability to handle challenging customer situations professionally. Proficiency in customer support software, CRM systems, and reporting tools. Ability to multitask, prioritize tasks, and manage time efficiently in a fast-paced environment. Experience in process improvement and implementing best practices for customer service. Preferred Qualifications: Experience working with international clients. Knowledge of customer service metrics and analytics. Familiarity with customer support tools like Zendesk, Fresh desk, or Salesforce.