737 Freshdesk Jobs - Page 7

Location Country India Work Location Chennai Who are V? As a global leader in ship management and marine services, we add value to a vessel’s operations. Operating around the clock and around the world, V. gives every client the quality and efficiency they need in every sector. Covering crew management and recruitment, quality ship management and technical services, together with supporting management and commercial services, V. has an unrivalled industry knowledge with performance assured. Our values, We Care, We Collaborate, We Challenge, We are Consistent, We Commit and Deliver, are at the heart of everything we do and they support our strategy of Investing in Talent. We are always interested in making contact with talented individuals - people who will demonstrate our values and deliver great service, for internal and external stakeholders. Overall Purpose of The Job Work in our Manila Service Center in the Onboard Talent Development Team Support our 100% compliance strategy: make sure technology works on board the vessel, crew does training and sends data Key Responsibilities And Tasks Technology Support Responsible to ensure that the eLearning and Competency system is correctly installed onboard with access via the LAN Level 1 support when needed to close out queries from vessel and crewing stakeholders and escalation to L2 Service Provider Ensure fortnightly export of data from the vessels Campaigning Run campaigns and other activities to increase uptake and self-development Responsible for pushing for completion of eLearning and CMS assessments onboard in accordance with the company procedures (WI / VMS) Reporting Manage scheduled reports and sharing with key stakeholders Analyze the trends / issues that need attention Identification of high performer officers (% completion of CMS assessments to ascertain suitability for promotion) Creation of league tables and liaising with fleet cells and PM / MM / Fleet Cells for support and push when needed Subscription / PO Management Ensure new vessels coming into management receive the hardware & software as per company policy Purchase orders raised timely and monitored for follow up Ship sure contracts updated to reflect the onboard digital installation. Ensure termination of subscription for vessels leaving management The role also supports our Central Service Center strategy including but not limited to standard Office Co- Ordinator tasks with a focus on supporting day to day operations using CRM Freshdesk. The more you are versatile the better it is. Please state in the application how you managed issues in the past. What can I expect in return? V. Group can offer you a market leading salary and benefits package, in addition to significant opportunities for career growth and personal development. This a great opportunity to join a true leader in the maritime sector - a company that has exciting plans for future growth. Essential Working experience in providing travel / crewing / training or technical support and customer service support Passion for Technology (loving it) Problem solving skills with a desire to close out tickets Excellent customer service and complaint handling skills CRM experience: Freshdesk or similar Excellent communication skills: Fluent in English Focus and attention to detail skills Well organised and systematic working style, finishing tasks on time, completing tasks 100% Ability to prioritise workload according to different time zones Ability to work under pressure and with minimum supervision Desirable Microsoft Excel Microsoft Word Intermediate/Advanced Call Center background Prior Crewing or maritime training is an advantage. HR, IT, Crewing (Maritime), L&D is an asset Applications Close Date 31 Aug 2025

Job Title: Process Associate/Analyst – (Email and Email + Voice) Location: Onsite – Hyderabad (WFO) Work Type: Full-Time | Rotational Shifts (Day/Night, Weekends) Experience: 6 Months – 4 Years Role Overview: We’re seeking experienced and customer-focused professionals to manage voice and email-based support. This hybrid role blends frontline customer service with process optimization, quality control, and performance reporting. Apply – Click Here For Associates (6 Months – 2 Years of Experience) Key Responsibilities: Respond to customer queries via email and voice channels promptly and professionally. Document interactions in CRM tools (Zendesk, Freshdesk, Salesforce, Outlook). Resolve issues within defined SLAs and escalate as needed. Follow standard scripts/templates and communication guidelines. Support a high-quality customer experience with empathy and accuracy. Required Skills: 1–2 years in BPO/email/voice support roles. Strong written and spoken English with neutral accent. Familiar with email/ticketing platforms and basic MS Office (Excel, Word). Good typing speed, multitasking ability, and customer-centric mindset. Willingness to work rotational shifts (including nights/weekends). For Senior Executives / Analysts (2 – 4 Years of Experience) Key Responsibilities: Lead by example in resolving complex queries via voice/email. Monitor team metrics (CSAT, AHT, FRT, quality) and coach junior agents. Optimize workflows, templates, and escalation processes. Conduct quality checks and support onboarding/training of new joiners. Analyze support data, identify gaps, and suggest process improvements. Collaborate with internal teams for issue resolution and client updates. ' Required Skills: 2–4 years of experience in customer support (voice/email) within BPO or shared services. Strong communication, reporting, and analytical skills. Proficient in CRMs like Zendesk/Freshdesk/Salesforce and MS Excel/Sheets. Experience in quality audits, coaching, or SLA-based operations. Exposure to process improvement (Lean/Six Sigma) is a plus. Perks & Benefits: Competitive salary + performance incentives & shift allowances Health insurance & wellness programs Meal facility provided for employees working onsite. Training, certifications, and internal growth opportunities Recognition programs & a collaborative work culture About Indium - Click Here Indium Tech is a next-gen digital engineering company driving innovation across Application Engineering, Generative AI, Data & AI, Cloud & Product Engineering, Intelligent Automation, Low-Code Development, Gaming, and Quality Engineering. With over 25 years in the industry and a vibrant team of 5,000+ professionals across India, Indium is trusted by global enterprises to deliver cutting-edge digital solutions. Our expertise has earned us recognition from Forbes as one of the Top AI Products and Clutch a Top Data Analytics Company, and ISG as Strong Contender in Data Science Services. We're proud to be Great Place to Work certified and ranked on the Inc. 5000 list of America's fastest-growing companies. #EmailSupport #CustomerSupport #EmailProcess #CustomerService #SupportAssociate #WrittenCommunication #BPOJobs #HiringNow #JobOpening #EmailSupport #CustomerSupport #EmailProcess #CustomerService #SupportAssociate #WrittenCommunication #BPOJobs #HiringNow #JobOpening

Role: Customer Experience Manager Job Type: Full-Time Location: Gurgaon About Fitty: Fitty is a new-age wellness brand from Fitelo, a trusted name in Indian health and wellness. We’re here to support ambitious young Indians with premium, natural, and convenient weight loss solutions designed for modern, busy lifestyles. Focused on aesthetic goals, Fitty blends effectiveness with ease, all while staying authentic, reliable, and digitally connected to our community. About the Role: We are looking for a customer-obsessed and process-driven Customer Experience Manager to join our team in Gurgaon. In this role, you’ll build and scale our customer service function from the ground up. You will be responsible for ensuring every customer interaction — across chat, email, app, WhatsApp, and social — is smooth, efficient, and leaves customers feeling valued. This is a high-impact role focused on setting up scalable systems, improving service metrics, and building brand trust. Specifically, this role will involve: Build and lead the customer service team (internal + outsourced if required) Set up SOPs, SLAs, and quality benchmarks for all customer support channels Monitor and drive improvements across key performance metrics – TAT, FCR, CSAT, NPS Manage all customer service touchpoints – Fitelo app, Shopify, Amazon, WhatsApp, email, and social media Drive positive reviews and feedback across platforms (Amazon, Google, Play Store, etc.) Handle customer escalations and ensure root cause resolutions. Collaborate with product, operations, and marketing teams to improve the customer journey Analyze customer feedback and data to identify and address gaps in the experience. An Ideal Candidate will have: 4–7 years of experience in customer experience or support, preferably in a D2C or e-commerce setup. Strong understanding of customer support tools (e.g., Freshdesk, Gorgias, etc.) Empathetic communicator with a problem-solving approach and attention to detail. Proven ability to scale CX functions and implement effective service processes. Experience in managing NPS, reviews, and customer feedback systems. Qualifications: Bachelor’s degree in Business Administration, Marketing, Communications, or a related field. Job Type: Full-time Pay: ₹300,000.00 - ₹1,000,000.00 per year Schedule: Day shift Application Question(s): BYOD policy Work Location: In person

Job Title: Customer Success Executive – B2C Segment (Post-Sales) Company: NOT Drones Innovations Pvt. Ltd. Location: Changodar, Ahmedabad, Experience: 2 to 5 Years At NOT Drones Innovations Pvt. Ltd. , we’re pioneering the future of aerial robotics with drones that are proudly Made in India , engineered for performance, serviceability, and innovation. As we expand our B2C product base , we’re looking for a Customer Success Executive to ensure each drone buyer has a smooth, informed, and delightful post-purchase journey. Key Responsibilities Serve as the primary contact for customers after purchase, ensuring a positive onboarding experience. Guide customers on product setup, usage best practices, safety, maintenance, and feature walkthroughs. Resolve customer queries through ticketing tools like Freshdesk, Perplexity Software, or similar platforms. Coordinate with internal teams (Technical Support, R&D, and Logistics) to ensure timely resolution of issues. Monitor customer satisfaction and proactively engage to reduce churn and improve retention. Provide educational content (FAQs, video guides, how-to documents) and conduct virtual or in-person sessions as needed. Track customer feedback, identify product improvement areas, and share insights with the product team. Maintain detailed records of customer interactions in the CRM (HubSpot or equivalent). Requirements: 3 to 5 years of experience in Customer Success, Support, or Client Servicing , preferably in a tech hardware, electronics, or drone/IoT startup. Strong understanding of customer onboarding and support lifecycle in a B2C environment. Familiarity with CRM (HubSpot) and ticketing systems (Freshdesk, Perplexity Software). Excellent communication skills (verbal & written), with a calm, solution-oriented approach. Tech-savvy with the ability to explain hardware usage and troubleshoot common issues. Bachelor's degree in Engineering, Business, or a related field is preferred. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹35,000.00 per month Schedule: Day shift Application Question(s): Are you comfortable with the work location? Work Location: In person

Company Description Farida Gupta is dedicated to preserving traditional crafts and techniques such as dyeing, weaving, printing, and hand embroidery by designing contemporary wear garments. By utilizing natural materials and indigenous skills, we infuse modern aesthetics into our products. Our fabrics are sourced from key artisan centers across India, including traditional block prints from Bagru, indigo & Ajrak prints from Kutch, and various other regions known for their unique craftsmanship. Role Description This is a full-time on-site role for a Customer Experience Specialist at Farida Gupta in Delhi. The Customer Experience Specialist will be responsible for managing customer inquiries, providing product information, handling complaints and resolving issues, and ensuring a positive shopping experience for customers. Job responsibilities includes but not limited to the following. ● Manage large amounts of calls and emails, and social media, if required. ● Identify and assess customer’s needs to achieve satisfaction. ● Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution ● Build sustainable relationships and trust with customers through open and interactive communication ● Provide accurate, valid and complete information by using the right methods/tools ● Follow communication procedures, guidelines and policies ● Take the extra mile to engage customers Required Skills ● Strong customer handling skills on phone and email. ● Familiar with CRM systems and practices. ● Prior experience with Freshdesk and Magento would be a plus. ● Customer orientation and ability to adapt/respond to different types of people. ● Excellent communication skills ( both written and verbal ). ● Ability to multitask, prioritize and manage time effectively. ● Empathy and Compassion. ● Punctuality. ● Ability to stretch long hours and work for the bigger vision of the company. ● Experience with microsoft office and G-suite (google). Basics of microsoft excel for reporting purposes is a MUST. ● Comfortable with technology and data. ● Good hold on english grammar. ● Problem identification and solving attitude. ● Ability to listen. ● Customer Obsession. ● High integrity. ● Decisiveness.

About DrinkPrime: DrinkPrime is on a mission to make safe drinking water accessible and affordable to every household in India. What started as a response to unreliable water quality has grown into a tech-first, subscription-based water purifier solution that’s changing the way India drinks water. Backed by leading VCs and visionary angels, we’re building a brand that doesn’t just solve a problem but creates a movement. Join us, and help bring that movement to life. Summary: We are looking for a proactive and experienced Team Lead – Customer Success (Chat Support) to lead and mentor our chat support team. The ideal candidate will be passionate about delivering a high-quality customer experience, driving team performance, and ensuring operational efficiency across digital support channels. Experience with Freshchat or other modern chat platforms is a plus. Key Responsibilities Lead, coach, and mentor a team of chat support agents to deliver prompt, accurate, and empathetic customer service Monitor chat performance metrics (e.g., response time, resolution rate, CSAT) and drive improvements Allocate and manage team rosters, ensuring optimal coverage across shifts and week offs Handle escalations and complex customer queries when required Conduct regular 1:1s, feedback sessions, and performance reviews for team members Collaborate with cross-functional teams (Tech, Ops, Product) to resolve customer pain points Ensure adherence to SLAs, internal processes, and quality standards Provide regular insights and reports on team performance and customer trends Take ownership of onboarding and training new team members Assist in building and refining SOPs, canned responses, and workflows within Freshchat Requirements: 3+ years of experience in customer support, with at least 1 year in a leadership or TL capacity Prior experience managing a chat-based support team is a must Familiarity with Freshchat, Freshdesk, or any similar chat tool is preferred Strong communication and interpersonal skills Ability to work in fast-paced environments and handle pressure Analytical mindset with attention to process and detail Flexible to work in rotational shifts and week offs (6 rotational week offs per month)

At Corsearch, we are dedicated to creating a world where consumers can trust the choices they make. As a global leader in Trademark and Brand Protection, we partner with businesses to safeguard their most valuable assets in an increasingly complex digital environment. Our comprehensive solutions, powered by AI-driven data and deep analytics, enable brands to establish, monitor, and protect their presence against infringement and counterfeiting. Why Choose Corsearch? Innovative Solutions: We combine cutting-edge technology with expert judgment to deliver market-leading services in trademark clearance, brand protection, and anti-counterfeiting. Global Impact: Trusted by over 5,000 customers worldwide, including 73 of Fortune's Top 100 companies, our work has a meaningful impact on businesses and consumers alike. Collaborative Culture: With a team of over 1,900 professionals across multiple global offices, you'll be joining an inclusive environment where diverse perspectives thrive. Mission-Driven Purpose: Our commitment to protecting consumers and their trust in brands drives everything we do, making Corsearch a force for good in the world. ✅The Role As an Associate Brand Protection Partner, you will own the client relationship related to value delivery, with primary responsibility for client satisfaction and retention. You are jointly responsible for setting the strategy for each customer in your portfolio (together with the Account Manager) and for ensuring that this strategy is delivered by your team. You will be the primary point of escalation for your customers and will monitor their health on a regular basis. ✅Responsibilities and Duties Primary ownership and accountability for the customer. Create, drive, and continuously improve the strategy for customer. Agree on KPI’s or other success measures with the customer. Actively monitor and report on progress for all customer programs. Provide regular performance feedback for all Client Manager/ Coordinators working in your team Deal with customer communications and escalations in a timely manner to ensure quick resolution. Undertake and lead on quarterly customer business reviews for feedback and provide suggestions on program improvements. Monitor health and own accountability for all customer. Assist the Operations Manager in your region with the recruitment for new members assigned to your customers as and when required. Bring customers with common issues together to share best practice and common enforcement issues/ targets for action. Collaborate with other departments, such as global delivery, enforcement, legal, sales, product and tech to ensure a cohesive and consistent approach to brand protection. Stay informed about industry trends, changes in laws and regulations, and other developments that may impact brand protection and make recommendations for changes as needed. Regular and open communication with team members working across your customers. This includes holding regular meetings and providing updates and progress reports. Maintain a high-level working knowledge over Salesforce, Timely, Freshdesk, Asana, Client Success, Corsearch Academy, Corsearch Clubhouse, our OBP Platforms (Zeal 2.0, and Browser Plug-ins (BP Browser, IHAS, and Cyborg) as well as any other tools as they are created and introduced. Participate in thought leadership initiatives and to attend/ speak at industry events when presented the opportunity. ✅Essential Skills Previous experience in Brand Protection or related role preferred (Preferably experience as Client Manager/ Coordinator or equivalent position) Ability to communicate clearly, delegate tasks, provide feedback, and set goals and expectations. Strong customer service skills. Must be able to monitor health of customer relationships and ensure our services meet the clients’ expectations. Must be able to identify problems, analyze data, and develop solutions to address them. You must also be able to make difficult decisions, prioritize tasks, and manage resources effectively. Strong knowledge of the Brand Protection industry, including online infringement and counterfeiting Strong interpersonal skills. Must be able to work well with others and build positive relationships with your colleagues, and other stakeholders. Effective communication is key to successful client programs. Must be able to communicate clearly and effectively with individuals assigned to their clients, superiors, and other stakeholders. Ability to build and maintain strong relationships with clients and internal teams Ability to take a strategic and analytical approach, while being capable to understand trends. Excellent organizational and time management skills, with the ability to prioritize multiple tasks and projects ensuring that deadlines are met, and goals are achieved. Motivated and results-driven individual who takes a high degree of responsibility in their work. Strong risk assessment and risk mitigation skills Corsearch is an equal opportunity and inclusive employer and does not tolerate discrimination of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and supported. We welcome applications from all individuals regardless of race, nationality, religion, gender, gender identity or expression, sexual orientation, age, disability, or any other protected characteristic. Together, we are working proactively to build a workplace where everyone can belong and be at their best selves. Together, we make an Impact 💫 Trusted by over 5,000 customers worldwide, Corsearch delivers AI-powered data, deep analytics, and professional services that support brands to market their assets, drive growth, and optimise brand presence against infringement. Corsearch enables brand owners to discover, monitor and control the use and misuse of their brands and associated products and services online and is the industry market leader. Corsearch does this in an increasingly complex global digital environment, with online brand protection solutions that cover everything from anti-counterfeiting to anti-piracy.

We are seeking a Senior Escalation Executive to manage and resolve high-priority customer complaints and escalations. The ideal candidate will be responsible for driving resolution across internal teams, ensuring customer satisfaction, and continuously improving the escalation process. Key Responsibilities: • Own and manage Level 2/3 customer escalations received via email, social media, or call center • Analyze root causes and coordinate with cross-functional teams (Tech, Ops, Product, Finance) for swift resolution • Maintain TAT and quality SLAs for escalated tickets • Provide clear, empathetic, and professional communication to customers throughout the resolution process • Identify recurring issues and work with internal teams to propose process or product improvements • Log, track, and report escalation trends and performance metrics to stakeholders • Support training and mentoring of junior support agents on handling sensitive cases • Work closely with QA and Training teams to align on customer experience standards • Handle VIP, regulatory, and legal escalations with confidentiality and maturity Key Requirements: • Graduate in any discipline; preferred: specialization in business, communication, or related fields • 2–5 years of experience in customer support with at least 1–2 years handling escalations or complaints • Strong verbal and written communication skills in English (regional language proficiency is a plus) • Ability to handle irate customers with calm and professionalism • Exposure to tools like Zendesk, Freshdesk, Salesforce, or any CRM • Analytical mindset with strong problem-solving skills • Willingness to work in a fast-paced, customer-first environment • Flexibility to work in rotational shifts (if applicable) Preferred Qualifications: • Experience in BFSI / FinTech / E-commerce / Telecom / SaaS customer support • Experience from compliance or regulatory sector industry.

About Us: We are a dynamic and fast-growing eCommerce company with a strong offline retail presence. Our mission is to provide seamless, customer-centric experiences both online and in-store. We are looking for a dedicated Customer Support Executive to be the voice of our brand, ensuring every interaction leads to customer satisfaction and brand loyalty. Role Overview: As a Customer Support Executive, you will be responsible for handling customer queries across multiple channels—email, chatbot, and inbound calls. You’ll work closely with internal teams to resolve issues promptly, ensuring a seamless customer experience across digital and physical touchpoints. Key Responsibilities: Respond to customer inquiries via email, website chatbot, and phone calls in a timely and professional manner. Track, manage, and resolve customer complaints, product issues, or order-related concerns end-to-end. Coordinate with internal teams (e.g., warehouse, logistics, store teams, product) to ensure timely resolutions. Document all interactions, updates, and resolutions in the internal CRM/ticketing system. Proactively follow up with customers and internal stakeholders to ensure commitments are met and issues are resolved. Maintain detailed records and provide insights from customer interactions to improve overall service and product offerings. Monitor and escalate recurring issues to relevant departments for process improvement. Required Skills & Experience:1–3 years of experience in customer support, preferably in eCommerce or retail sectors. Excellent verbal and written communication skills in English (additional regional languages are a plus). Detail-oriented and meticulous in managing support cases, follow-ups, and documentation. Strong organizational skills with the ability to handle multiple customer queries simultaneously. Proven ability to work cross-functionally and follow through on tasks and commitments. Experience using customer support tools such as Zendesk, Freshdesk, Gorgias, or similar platforms. Basic understanding of order management, returns, and product exchange processes in eCommerce. What We Offer: A customer-first and team-oriented work culture. Opportunity to work at the intersection of digital and offline retail. Competitive compensation and performance incentives. Learning and development support for career growth.

At Corsearch, we are dedicated to creating a world where consumers can trust the choices they make. As a global leader in Trademark and Brand Protection, we partner with businesses to safeguard their most valuable assets in an increasingly complex digital environment. Our comprehensive solutions, powered by AI-driven data and deep analytics, enable brands to establish, monitor, and protect their presence against infringement and counterfeiting. Why Choose Corsearch? Innovative Solutions : We combine cutting-edge technology with expert judgment to deliver market-leading services in trademark clearance, brand protection, and anti-counterfeiting. Global Impact : Trusted by over 5,000 customers worldwide, including 73 of Fortune's Top 100 companies, our work has a meaningful impact on businesses and consumers alike. Collaborative Culture : With a team of over 1,900 professionals across multiple global offices, you'll be joining an inclusive environment where diverse perspectives thrive. Mission-Driven Purpose : Our commitment to protecting consumers and their trust in brands drives everything we do, making Corsearch a force for good in the world. ✅The Role As an Associate Brand Protection Partner, you will own the client relationship related to value delivery, with primary responsibility for client satisfaction and retention. You are jointly responsible for setting the strategy for each customer in your portfolio (together with the Account Manager) and for ensuring that this strategy is delivered by your team. You will be the primary point of escalation for your customers and will monitor their health on a regular basis. ✅Responsibilities and Duties Primary ownership and accountability for the customer. Create, drive, and continuously improve the strategy for customer. Agree on KPI’s or other success measures with the customer. Actively monitor and report on progress for all customer programs. Provide regular performance feedback for all Client Manager/ Coordinators working in your team Deal with customer communications and escalations in a timely manner to ensure quick resolution. Undertake and lead on quarterly customer business reviews for feedback and provide suggestions on program improvements. Monitor health and own accountability for all customer. Assist the Operations Manager in your region with the recruitment for new members assigned to your customers as and when required. Bring customers with common issues together to share best practice and common enforcement issues/ targets for action. Collaborate with other departments, such as global delivery, enforcement, legal, sales, product and tech to ensure a cohesive and consistent approach to brand protection. Stay informed about industry trends, changes in laws and regulations, and other developments that may impact brand protection and make recommendations for changes as needed. Regular and open communication with team members working across your customers. This includes holding regular meetings and providing updates and progress reports. Maintain a high-level working knowledge over Salesforce, Timely, Freshdesk, Asana, Client Success, Corsearch Academy, Corsearch Clubhouse, our OBP Platforms (Zeal 2.0, and Browser Plug-ins (BP Browser, IHAS, and Cyborg) as well as any other tools as they are created and introduced. Participate in thought leadership initiatives and to attend/ speak at industry events when presented the opportunity. ✅Essential Skills Previous experience in Brand Protection or related role preferred (Preferably experience as Client Manager/ Coordinator or equivalent position) Ability to communicate clearly, delegate tasks, provide feedback, and set goals and expectations. Strong customer service skills. Must be able to monitor health of customer relationships and ensure our services meet the clients’ expectations. Must be able to identify problems, analyze data, and develop solutions to address them. You must also be able to make difficult decisions, prioritize tasks, and manage resources effectively. Strong knowledge of the Brand Protection industry, including online infringement and counterfeiting Strong interpersonal skills. Must be able to work well with others and build positive relationships with your colleagues, and other stakeholders. Effective communication is key to successful client programs. Must be able to communicate clearly and effectively with individuals assigned to their clients, superiors, and other stakeholders. Ability to build and maintain strong relationships with clients and internal teams Ability to take a strategic and analytical approach, while being capable to understand trends. Excellent organizational and time management skills, with the ability to prioritize multiple tasks and projects ensuring that deadlines are met, and goals are achieved. Motivated and results-driven individual who takes a high degree of responsibility in their work. Strong risk assessment and risk mitigation skills Corsearch is an equal opportunity and inclusive employer and does not tolerate discrimination of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and supported. We welcome applications from all individuals regardless of race, nationality, religion, gender, gender identity or expression, sexual orientation, age, disability, or any other protected characteristic. Together, we are working proactively to build a workplace where everyone can belong and be at their best selves. Together, we make an Impact 💫

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology." Role Overview The Support & Claims Executive will manage and drive claim operations while ensuring exceptional customer experiences. The ideal candidate will liaise with insurers, analyze claim trends, and collaborate across departments to enhance processes and deliver efficient, customer-centric solutions. Key Responsibilities Claims Operations: -Drive end-to-end claims processes and ensure smooth operations. -Liaise with insurers for process sign-offs and performance improvement. -Analyze claims data to identify patterns and implement actionable insights. Customer Experience: -Provide accurate product and claims information to customers via calls and emails. -Resolve customer issues efficiently by coordinating with cross-functional teams and insurers. -Ensure timely and effective communication to meet SLA targets. Service Support: -Understand customer needs and close queries post-sales closures. -Convert customer interest into solutions, focusing on satisfaction and retention. Requirements & Expectations -ExperienceMinimum 6 months in Customer Service Operations/Claims (Insurance experience preferred). Skills: -Proficiency in using ticketing tools like Freshdesk or Zendesk. -Strong interpersonal, negotiation, and listening skills. -Ability to learn and explain products/services effectively. -Team-oriented, quick learner, and results-driven. Performance Standards: -Achieve productivity targets with speed and accuracy. -Exceed SLA targets while maintaining high-quality output. -Superpowers/Skills for Success -Dynamic, confident, and passionate about delivering value. -Customer-centric approach with a focus on satisfaction. -Creative problem-solving and achievement-driven mindset. -Strong team collaboration and adaptability. Why Join Us -Be part of a team where your efforts directly impact customer experiences and business outcomes. Your passion and creativity will thrive in a supportive, goal-driven environment.

Huge Openings for Customer & Technical Support | Hyderabad | Freshers & Experienced Location: Hyderabad Experience: 0-5 Years Eligibility: Graduates Only Languages Required: Excellent English (Hindi preferred for Voice roles) Work Mode: Work From Office Cab Facility Avaliable Working Days: 5 Days (Rotational Week Offs) 1. Technical Support - Voice Freshers (Voice ) - Salary: 2.8 LPA Experienced (Voice only): 1+ Year | Salary: Up to 3.8 LPA + Incentives Shift: Day Shift Languages: Hindi mandatory 2. Customer Support Domestic Voice Experience: Minimum 1 Year (Domestic Voice or Semi Voice) Languages: Fluent in English & Hindi Shift: Rotational Shift Salary: Up to 3.7 LPA 3. Customer Support (Non Voice) Freshers: 18K/Month Experienced: Min 1 Year in KYC, Fraud, or AML upto 5LPA Shift: Rotational Week Off: Rotational 4. International Voice process Experience: Minimum 3 Years Experience into International Voice process (At least 1 Year in International Voice + 2 Years in Non-Voice or Semi Voice) Salary: Up to 5.2 LPA Shift & Week Off: Rotational If you are interested ,share me your resume: Hr Anjana Share your updated resume via WhatsApp to : 99491 61125 anjanac.axisservices@gmail.com Refer your friends & colleagues too! Great opportunities for all!

About Us At Logistifie, we provide cutting-edge dispatch and transportation management software tailored for chauffeur and logistics companies worldwide. As we expand into Portuguese-speaking markets, we're looking for a dedicated and bilingual Technical Support Specialist to join our growing support team from our Kolkata office. Role Overview You will be the first line of support for our Portuguese-speaking clients, helping them resolve technical issues, answer questions about our software, and ensure their overall satisfaction. Your ability to communicate clearly and empathetically in both Portuguese and English will be essential. Key Responsibilities 1. Provide technical assistance to customers via email, chat, and phone. 2. Troubleshoot software issues and escalate bugs or advanced issues to the development team. 3. Guide clients through product features and functionalities. 4. Translate and localize support documentation and client communication. 5. Log all support interactions in the CRM/ticketing system. 6. Ensure timely follow-up and customer satisfaction. Requirements 1. Fluent in Portuguese (written and spoken). 2. Proficient in English (written and spoken). 3. 2+ year experience in a technical support or customer service role. 4. Basic understanding of web/mobile software platforms. 5. Strong problem-solving and communication skills. 6. Willingness to work from our Kolkata (Calcutta) office. Nice to Have 1. Experience with Zendesk, Freshdesk, Intercom, or other support platforms. 2. Background in SaaS or transportation technology. 3. Familiarity with CRM systems and ticket-based workflows. What We Offer 1. Competitive salary package. 2. Fixed office hours (Mon–Fri) with a collaborative work environment. 3. Growth opportunities within a fast-scaling global tech company. 4. Training and development programs.

Role Objective Ensure smooth handling of customer complaints and queries, drive high satisfaction through timely resolution, and build a culture of discipline and empathy in the support team. Key Responsibilities Oversee entire customer support workflow (hotline + backend) Track and manage daily complaints via Google Sheets and WhatsApp Ensure SOP adherence for every complaint (logging, tracking, resolution, closure) Train and supervise junior support staff (telecaller & backend person) Coordinate with production/service teams for faster resolutions Monitor SLA breaches and escalate if unresolved >48 hrs Call customers for escalated or delayed issues personally Maintain and present weekly dashboards: TAT, closure %, SLA status Create customer satisfaction (CSAT) logs and call feedback system Help define new SOPs, feedback loops, and automation needs Support branding through courteous WhatsApp templates and follow-up calls Must-Have Skills Fluent Hindi communication (verbal and written) Calm, firm, and empathetic leadership style Strong command of Google Sheets, Forms, and WhatsApp workflow Ability to train, coach, and hold support team accountable Ownership mindset — acts like a founder, not just an employee Bonus if You Have: Experience in EV, battery, inverter, or energy tech customer support English-speaking ability for internal meetings and documentation Knowledge of tools like Freshdesk, Zoho Desk, or TAT dashboards Growth Path Become Head of Customer Experience in 12–18 months Eligible for team bonuses, process innovation rewards, and future ESOP pool KPIs You’ll Own: Complaint Resolution TAT < 48 hrs SLA Breach Rate < 10% Customer Call Accuracy > 95% CSAT (Customer Thank You/Happy Feedbacks) > 5/week Weekly Dashboard Submissions (on-time, accurate) Why Join Enerjazz? Play a pivotal role in scaling a high-growth startup redefining mobility for millions. Own end-to-end operations with real impact on customer success and business outcomes. Work alongside visionary founders and a committed, energetic team. Competitive compensation and ESOPs. Enerjazz Tech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Job Types: Full-time, Permanent, Fresher Pay: ₹240,000.00 - ₹500,000.00 per year Experience: total work: 1 year (Preferred) Work Location: In person Expected Start Date: 21/07/2025

Job Overview: Location: [customer support executive] Job Type: [Full-Time] Department: Customer Service Reports to: Customer Support Manager Job Summary: We are seeking a proactive and empathetic Customer Support Executive to join our team. You will be the first point of contact for our customers, providing support through various channels (phone, email, chat) and ensuring a smooth and satisfying customer experience. Your goal is to resolve inquiries efficiently, promote customer loyalty, and contribute to the improvement of our service processes. Key Responsibilities: Respond to customer queries in a timely and accurate way via phone, email, or chat. Identify customer needs and help customers use specific features or resolve product-related issues. Update internal databases with information about customer interactions, feedback, and technical issues. Monitor customer complaints and resolve them efficiently to ensure customer satisfaction. Escalate complex issues to the appropriate departments or team leaders. Follow up with customers to ensure their issues are resolved. Collaborate with cross-functional teams (sales, tech support, logistics) to deliver the best solutions. Keep up to date with product knowledge and company policies. Requirements: Bachelor’s degree in any field (preferred in Business, Communication, or related areas). 1–3 years of experience in a customer support or client-facing role. Excellent verbal and written communication skills. Proficiency in using support tools (e.g., Zendesk, Freshdesk, CRM systems). Strong problem-solving skills and attention to detail. Ability to remain calm and patient, especially with difficult customers. Flexibility to work in shifts, if required. Nice to Have: Multilingual skills. Experience in [industry-specific] support (e.g., e-commerce, SaaS, telecom). Familiarity with ticketing systems or live chat platforms. Benefits: Competitive salary Health insurance Paid time off Professional development opportunities Flexible work options Job Types: Full-time, Permanent, Fresher Pay: ₹5,000.00 - ₹30,000.00 per month Benefits: Paid sick time Work Location: In person

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital). Key Responsibilities Serve as a dedicated client success partner, providing empathetic and proactive support to merchants by understanding their concerns and offering timely resolutions within defined SLAs. Act as a reliable point of contact for merchants, ensuring transparency and regular updates on ticket progress. Collaborate closely with cross-functional teams like FinOps, tech, Legal, Banking Ops, risk & chargebacks and Biz Ops to drive resolutions efficiently. Support account managers and the sales team in enhancing the overall merchant experience through driving operational tasks, effective problem-solving and personalized interactions. Maintain accurate documentation using tools like Excel, Word, Freshdesk, and Slack. Qualifications Required A strong understanding of payment processes or experience in managing complex operations. Ability to handle a fast-paced, multi-stakeholder environment with resilience and empathy. Excellent communication and interpersonal skills, with a customer-first mindset. Proficiency in Excel, Word, and ticket management tools like Freshdesk. Previous experience in a client success or operational management role is preferred. Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe. Follow us on LinkedIn & Twitter

Job Title: Customer Support Executive Location: Vaishali Nagar, Jaipur Salary: ₹25,000 – ₹35,000/month (Based on experience and communication skills) Job Type: Full-time | On-site About the Role: We are looking for a proactive and customer-oriented Customer Support Executive to join our team in Vaishali Nagar, Jaipur . The ideal candidate will be responsible for handling customer queries, resolving issues efficiently, and delivering exceptional support across various communication channels. This role requires excellent communication skills (verbal and written), a solution-driven attitude, and the ability to manage high volumes of queries while maintaining professionalism and empathy. Key Responsibilities: Handle incoming calls, emails, chats, and social media messages from customers Provide accurate, valid, and complete information in response to customer inquiries Resolve product or service issues promptly and professionally Follow up with customers to ensure issues are resolved to their satisfaction Maintain customer records by updating information in the CRM or ticketing system Escalate complex issues to the concerned department or team leader Coordinate with internal teams (technical, sales, operations) to resolve queries Maintain high levels of customer satisfaction and build long-term relationships Adhere to service level agreements (SLAs), quality guidelines, and company protocols Required Skills & Qualifications: Graduate in any discipline (Bachelor’s degree preferred) 1–3 years of experience in a customer support or telecalling role (Fresher with excellent communication skills may apply) Strong verbal and written communication in English Proficiency in MS Office, CRM tools, or helpdesk software Ability to multitask, prioritize, and manage time effectively Good listening skills and a customer-first attitude Problem-solving mindset with attention to detail Preferred Qualifications: Experience in customer service roles in e-commerce, IT, SaaS, or service-based industries Familiarity with CRM platforms like Zoho, Freshdesk, or HubSpot Basic understanding of product workflows, returns, refunds, or order tracking systems What We Offer: Salary between ₹25,000 and ₹35,000 per month based on experience 6-day working schedule with flexible shift timing (if applicable) A positive work environment with a supportive team Training and professional growth opportunities Convenient location in Vaishali Nagar, Jaipur How to Apply: Interested candidates can share their resume at 9251454123 “Application for Customer Support Executive – Vaishali Nagar” Job Type: Full-time Pay: ₹19,595.33 - ₹34,193.27 per month Schedule: Day shift Work Location: In person Speak with the employer +91 9251454123

Greetings from Infocareer Private Limited! About us, I hope you're doing well. Id like to introduce Infocareer Pvt. Ltd. , a global leader in IT, consulting, and professional mentoring, headquartered in Chennai. Our key services include: Mentoring & Training – PMI, Agile, and leadership programs Consulting – Project management, Agile transformation, CMMI assessment Salesforce & TechAgile – Implementation, customization & agile solutions Data Annotation – High-quality labeling for AI & ML models Innovative Products – ICLeaF™ (learning platform), groupNpay® (group purchasing), and more With a commitment to quality and ethical practices, we empower businesses with tailored solutions. Visit www.infocareerindia.com Job Title: Office 365 Administrator & IT Manager / Senior Engineer (Based on Experience) Location: Chennai Job Responsibilities: Lead and manage Microsoft 365 environment: Exchange Online, SharePoint Online, Teams, OneDrive, Microsoft Entra ID (Azure AD) Troubleshoot mail flow, user issues, groups, and retention policies Implement and manage Conditional Access, MFA, and Defender security settings Create and maintain automation scripts and reports using PowerShell Design and manage Power Automate workflows for business operations Ensure DLP, sensitivity labels, audit logs, and compliance measures are enforced Monitor and optimize Microsoft Secure Score and threat protection Support IP networking issues (DNS, DHCP, subnetting, VLANs) Maintain enterprise Wi-Fi infrastructure and monitor systems via PRTG/SolarWinds Provide L2/L3 support for end users and Microsoft 365-related incidents Create SOPs, knowledge base content, and user onboarding/offboarding documentation Technical Requirements: Microsoft 365 ecosystem: Exchange Online, SharePoint, OneDrive, Teams Microsoft Entra ID (Azure AD), Intune, Microsoft Purview Microsoft Defender for Office 365 PowerShell scripting, Power Automate Network protocols and configuration: DNS, DHCP, VLANs, IP addressing Ticketing & ITSM tools: Freshdesk, Zoho Desk, SysAid Monitoring systems: PRTG, SolarWinds Knowledge of ISMS and ISO 27001 standards Communication Requirement: Excellent written and verbal communication in English Proficiency in Hindi for verbal communication is an added advantage Ability to train users and document IT processes clearly Leadership/Managerial Requirements: Lead IT initiatives and oversee M365 service operations Mentor junior team members and coordinate with cross-functional teams Manage IT incidents, service requests, and project rollouts Ensure timely execution of change and problem management procedures Collaborate with leadership to support IT strategy Preferred Certifications: MS-102: Microsoft 365 Administrator AZ-104: Azure Administrator Associate ITIL Foundation CCNA / CompTIA Network+

Location: Coimbatore (On-site / Hybrid based on business need) Shift: Rotational Shifts (including weekends on rotation) Experience: 1–4 years in Customer Success / Customer Support About the Role: We are seeking a Customer Success Representative proficient in multiple languages to join our team in Coimbatore. This role will manage end-to-end customer journeys, ensuring a seamless and engaging experience while efficiently using CRM tools to drive customer success. You will be the first point of contact for our customers, addressing their queries, onboarding them, and ensuring their continuous satisfaction while working collaboratively with internal teams. Key Responsibilities: Handle customer onboarding, product adoption, and regular check-ins to ensure customer success throughout their journey. Respond promptly to customer queries via phone, email, and chat in multiple languages. Maintain accurate and updated customer information in CRM tools (Zoho, Salesforce, HubSpot, or similar). Troubleshoot customer issues and ensure timely resolution or escalation. Gather customer feedback and share insights with internal teams for process and product improvements. Manage renewals, upselling opportunities, and customer retention initiatives. Work collaboratively with cross-functional teams, including Sales, Product, and Support, to enhance customer satisfaction. Adhere to SLAs and maintain quality in all customer interactions. Key Requirements: Languages: Proficiency in English and Hindi. Experience: 1–4 years in customer success, customer support, or account management. CRM Tools: Experience with CRM tools such as Salesforce, Zoho, Freshdesk, HubSpot, etc. Strong communication and problem-solving skills with an empathetic customer-first approach. Comfortable working in rotational shifts, including weekends if required. Ability to multitask and prioritise customer issues efficiently. Strong ownership and accountability in ensuring customer delight. Preferred: Prior experience in SaaS or technology-enabled service companies. Understanding of customer health metrics and proactive customer engagement. Located in Coimbatore or willing to relocate. What We Offer: Competitive compensation and shift allowances. Exposure to a fast-growing, customer-centric environment. Learning and development opportunities. A collaborative culture where your insights will directly impact customer experience.

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies - that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks' cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description As a Lead Software Engineer - Systems , you will focus on building next-generation platform services for Freshworks with your strong background in distributed systems and mentor your team to achieve this.You will have an opportunity to redefine customer experiences by building systems that are milli-second efficient, always available and working at internet scale. If you are the kind of engineer who is passionate about building systems, have a good eye for analysis and a mind that can think outside the box, we want to talk to you. Do you wanna take on solving some cool and complex Distributed-Systems/Big-Data problems at scale? At Freshworks are building next gen CRM, Support & IT Automation, Sales & Marketing SaaS products/services & related platform/Foundation-services - for the Small and Mid-market customers across the globe. We have about 32K+ customers (Small/Medium size Organizations) across 140 countries, with ~10 SaaS product offerings. We also deal with 20TB of logs/day – where we have some really cool and interesting problems to solve with our Search / Relevance Engineering. We deal with ~1B Messages with ~300K/Min and ~5B conversations with ~6M/Day – where our Chat, Bot and Messaging solutions have to deal with competing with the best in the world. On Data Engineering and Analytics side we have some complex problems to solve with the rate at which we are growing in dealing with challenges like ~5M Db Reads/min, ~700K reqs/Min, 600M users and pushing the limits of Cloud Services The Freshworks (FW) Engineering Platforms today, broadly serves as a key stakeholder to the FW product teams, developers and the customers. The Freshworks platform enables developers, partners, and customers to customize, integrate, and automate business workflows for support, CRM, and IT use cases. The very purpose of the FW Platforms team is to build efficiency, bring in agility into product development, enable services to scale and improve performance, and thereby provide a seamless experience to our customers. In order to achieve this, the Platforms teams work very closely with our internal stakeholders and align to their goals - the Product teams, the Customer facing teams(Sales, Customer Success, Onboarding teams). Some of the key themes include providing a “Unified Freshworks Experience”, being mid-market ready and providing smart analytics. This group is looking for a Lead Systems Engineer who is a very optimised solution oriented with a vision of the impact of the code in the overall software development life cycle. Our System engineers build the APIs / Services / Features to support these complex scenarios and seamlessly scale and perform for current and future rapid growth we are experiencing. We work in solving some of the problems as common platform/foundation-services engineering where we take on problems across products from building SSO, Containerization, Reliable deployment working in Agile mode. Our engineering takes pride in delivering some inspiring and fresh experiences for our customers and their business/customers. As a Lead Systems Engineer you will design and implement multi-tier (DB, services, and the web) software applications, and document, test, fix and enhance systems when needed. In your agile team, you will closely work with engineers, architects, managers, design, QA and operations teams, and create solutions that meet business requirements. You will spend most of your time developing clean code with limited abstraction. In this role, you will also lead and mentor team members across functions. You will also be implementing and supporting compliance to Freshworks compliance and information security processes. Responsibilities: ● Platform teams tend to be small but self-sufficient. You will have a large scope of responsibilities. They also tend not to have any QA or Ops personnel. ● Design, Develop, Maintain software ● Be able to plan and execute goals ● Assist Product Owners with planning and roadmaps ● Lead a team of 2-4 engineers ● Strong communication skills a must ○ Platform services exist to be used by other teams in Freshworks ○ Platform Leads will be the face of their service ○ Important goal of a platform service is increasing its adoption ● Leads will communicate and coordinate with other teams across Freshworks ● Mentoring other engineers in the team ● Strong opinions on engineering best practices ● You will own systems that take high scale and are capable of scaling to greater heights ● Ensure 99.99% availability of your production systems ● Ensure 99.999% uptime of your production systems Must Have: ● Overall 6-10 years of Experience ● Should have a good knowledge of OOPS concepts. Must be comfortable with Design Patterns and SOLID principles ● Strong testing habits, passionate towards unit testing and TDD. ● Extensive experience in Agile methodologies ● Expertise in one or more programming languages like Java, C, C++, C#, Ruby, Python, Golang ● Good understanding of data structures ● Strong understanding of HTTP and REST principles ● Must have experience with Inter-Process Communication — this can be Unix IPC, SOAP Web Services, or microservices. ● Experience handling Production workloads, with experience handling production issues ● Strong CI/CD experience ● Devops knowledge ● Infra knowledge of popular internet serving applications ● Good understanding of multithreading and concurrency primitives ● Strong design skills ● Ability to breakdown a problem ● Cloud/SaaS experience ● Good understanding of RDBMS like MySQL, PostgreSQL, MSSQL, OracleDB ● Strong knowledge of git ● Strong analytical and problem solving skills Qualifications Good to have: ● Prior experience leading a team ● Experience with NoSQL technologies like Mongo, CassandraDB, DynamoDB ● Supporting Production issues brought up by end customers ● Keeping up to date with the cutting edge of technologies ● Familiarity with GitHub a plus ● Experience using static code analyzer tools like SonarQube, Rubocop, checkstyle ● Experience using APM tools like DataDog, NewRelic ● Expertise in Jav Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

About MakeO makeO is India's largest clinical beauty platform, housing brands like toothsi (clear aligners) and skinnsi (aesthetic dermat services). We combine cutting-edge technology with clinical expertise to deliver seamless, at-home and in-clinic smile and skin transformations. Role Overview As the Head of Customer Support & Operations, you will lead and scale our customer service and post-sales operations across channels (voice, chat, email, social, etc.). Your goal will be to drive customer satisfaction, optimize support processes, and create a world-class service experience that reflects our brand promise. Key Experience Strategy Define and implement the vision and strategy for customer support and operations Build SOPs to ensure quick resolution and consistent experiences across all touchpoints Team Leadership Lead, mentor & scale a team of 100+ support agents, team leads, and ops managers Define KPIs, run regular performance reviews, and drive accountability Process Excellence & Automation Identify gaps in the support journey and fix root causes Leverage tools and technology (e.g., CRM, chatbots, IVR) for process automation and efficiency Escalation Management Set up strong escalation SOPs and governance for resolution TATs Directly handle critical issues impacting customer trust or revenue Cross-functional Collaboration Work with Tech, Product, Marketing & Clinical teams to resolve systemic issues Support new launches and initiatives with scalable customer support frameworks Reporting & Insights Drive data-led insights to reduce complaint rates, improve CSAT/NPS Publish dashboards and weekly/monthly support reports to senior leadership Key Requirements 812 years of experience in customer support, with at least 3+ years in a leadership role Experience managing large in-house or outsourced customer support teams Strong understanding of CRM tools (e.g., Freshdesk, Zendesk, Salesforce) Background in healthcare, beauty-tech, e-commerce, or consumer services is a plus Problem-solver, customer-obsessed, and highly execution-driven (ref:iimjobs.com)

Job Title : L2 Support Engineer Location : Chennai Employment Type : Full-time Work Schedule : 6-day work week, rotational shifts Experience Required : Minimum 2 the Role : Responsibilities We are looking for a skilled L2 Support Engineer to join our growing team and take over responsibilities previously handled by Niyas. This role is crucial for providing timely, high-quality technical support, particularly in the healthcare and laboratory Responsibilities : Technical Troubleshooting : Resolve complex technical issues escalated from L1, involving application-level and transactional analysis. SQL Expertise : Write and troubleshoot SQL queries to identify, diagnose, and resolve issues effectively. SLA Adherence : Ensure timely resolution of support tickets in line with defined Service Level Agreements (SLAs). Collaboration : Communicate clearly and effectively with internal teams, customers, and stakeholders to resolve issues and provide updates. Shift Support : Be flexible to work in rotational shifts, including weekends (6-day work : Experience : Minimum 2 years in L2 support, technical support, or related roles. SQL Skills : Strong knowledge of SQL for querying databases and performing root cause analysis. Domain Knowledge : Experience in LIMS (Laboratory Information Management System) or healthcare software is highly desirable. Communication : Excellent verbal and written communication skills. Problem-Solving : Ability to work independently and think critically under Qualifications : Exposure to healthcare IT standards and terminology Experience with ticketing tools (e.g., Jira, Freshdesk, Zendesk) Knowledge of API-level troubleshooting or basic scripting is a plus. (ref:hirist.tech)

Role- Customer Support Specliest 0-3 Year Exp Into International customer Handling Any Graduate CTC- Upto 5.75 LPA WFO 5 Days working 2 days off both side Cab Shift- US Interview - Virtual For more info contact HR Haider - 9256424833

As an IT SaaS Support Executive at TilesView, you will play a crucial role in providing support to users of our AI-powered room visualization platform. Your primary responsibility will be to serve as the initial point of contact for our customers, helping them utilize our advanced visualization tools effectively, addressing any issues they encounter, and ensuring a seamless user experience. Your key responsibilities will include promptly responding to support queries through email, chat, and phone, troubleshooting issues related to TilesView's visualization platform, guiding users through product setup, onboarding, and training processes, collaborating with developers to report bugs and propose enhancements, maintaining comprehensive support documentation and case records, and conducting occasional user training sessions. To excel in this role, you should possess 6 months to 1 year of experience in SaaS or software support. However, freshers with relevant skills and internships are also encouraged to apply. Strong English communication skills, both written and verbal, are essential, along with excellent problem-solving abilities and a customer-centric approach. Familiarity with support tools like Zendesk, Freshdesk, or similar platforms would be advantageous. Joining our team offers you the opportunity to be part of a globally recognized SaaS brand and work in a fast-paced, innovation-oriented environment. You can expect rapid career growth, numerous learning opportunities, and the potential for long-term contributors to qualify for ESOPs, allowing you to share in our success. If you are ready to advance your career with us, we invite you to apply today by submitting your CV to career@tilesview.ai. Join us on this exciting journey of providing exceptional IT SaaS support and shaping the future of visualization technology.,

What Youll Do Lead end-to-end technical setup and configuration for enterprise customers. Provide ongoing technical support to ensure smooth operations and customer satisfaction. Manage and execute migration processes for enterprise accounts, ensuring minimal downtime and seamless transitions. Act as the primary technical contact for enterprise clients, addressing escalated issues and managing complex scenarios. Handle technical queries, including API-related requests, and track resolution progress. Partner with Customer Success teams across regions to align on customer needs and goals. Participate in team meetings to ensure consistent customer support and shared success strategies. Work with Operations, Engineering, and Product Marketing teams to stay updated on platform changes. Communicate platform updates and relevant changes effectively to enterprise clients. Who We're Looking For 3+ years experience in customer-facing technical roles in either SaaS, ecommerce, or marketing automation technology Experience working with clients, product, ops, and engineering teamswith the ability to break down complex concepts to non-technical stakeholders Ability to prioritize, multi-task, and perform effectively under pressure Aptitude for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features Strong knowledge of business processes (Sales, Service, Marketing, Support) business applications and automation Ability to grasp customers needs and suggest timely solutions Executive level interpersonal, project management, communication, and problem-solving skills Excellent written and verbal communication and presentation skill. Regards Saloni 6398630632