Customer Support Specialist

Role Overview: As a Customer Support Specialist at Instant Markets, a venture of Instant Systems Inc., you will play a crucial role in delivering an exceptional customer experience. Your primary responsibilities will include handling customer queries, resolving issues promptly, and ensuring that customers feel valued and supported. Key Responsibilities: - Respond to customer inquiries through email, chat, and phone in a professional and timely manner. - Troubleshoot product or service issues, identify root causes, and provide effective resolutions. - Escalate complex issues to the appropriate internal teams while ensuring follow-up and ownership. - Maintain accurate records of interactions in the CRM system (e.g., Zendesk, Freshdesk, Salesforce). - Proactively identify customer pain points and provide insights to enhance product/service offerings. - Contribute to the development of help center content, FAQs, and internal documentation to streamline support processes. Qualifications Required: - 1-3 years of experience in a customer support, helpdesk, or client-facing role. - Excellent written and verbal communication skills. - Strong problem-solving abilities and a customer-centric mindset. - Familiarity with support tools like Zendesk, Intercom, Freshdesk, or similar platforms. - Ability to multitask and stay organized in a fast-paced environment. - Basic understanding of ticketing systems and CRM tools. About Instant Systems Inc.: Instant Systems Inc. is a Silicon Valley-based company with offices in Noida. They invest in startups, help them establish competent product engineering teams, and provide effective technology and program management solutions. As a part of their team, you will have the opportunity to work on innovative projects, receive mentorship, training, and access cutting-edge tools. Instant Systems values diversity, prioritizes career growth, and offers remote work options for better work-life balance. For more information, visit https://in.instantsys.com.,