Customer Support Specialist

We are hiring a Customer Support Specialist to manage and support our international (USA) clients. The selected candidate will be responsible for client onboarding, relationship management, service demonstrations, and ensuring a smooth and professional customer experience. This role involves close coordination with internal teams and regular client interactions to ensure high service quality and customer satisfaction.

Key Responsibilities

• Reach out to international leads to understand their requirements and schedule onboarding meetings
• Conduct product and service demonstrations, explaining processes and pricing
• Build and maintain strong client relationships from onboarding to regular feedback meetings
• Proactively follow up with potential and existing clients to nurture relationships
• Maintain accurate lead and follow-up data in the CRM
• Coordinate with internal teams to ensure smooth service delivery
• Share regular updates and reports with management

Required Experience & Skills

• Mandatory experience in BPO/KPO or handling USA / international clients
• Excellent English communication skills (verbal and written)
• Strong customer handling and rapport-building abilities
• Problem-solving skills with attention to detail
• Customer advocacy and retention expertise
• Prior experience in customer support, customer success, or client onboarding roles

Shift Requirement (Mandatory):

• Candidates must be willing and able to work in a night shift (8:00 PM – 5:00 AM IST) to support USA clients.

Preferred Candidate Profiles

• International Customer Support Executive
• Customer Success Executive
• Voice / Chat Process Executive
• Project Coordinator
• Customer Service Representative

Job Type: Full-time

Pay: ₹28,000.00 - ₹35,000.00 per month

Benefits:

• Food provided

Work Location: In person