Customer Support Specialist

Company Description

WebKorps is a global IT consulting and development company dedicated to delivering innovative and cost-effective technology solutions. We pride ourselves on fostering creativity, teamwork, and continual learning to meet evolving industry needs. With comprehensive services ranging from SaaS application development, UI/UX, and infrastructure solutions to custom Salesforce implementations, WebKorps serves a diverse clientele across industries like healthcare, banking, supply chain management, and telecommunications. Our focus is on delivering maximum value and ensuring client satisfaction through tailored solutions and round-the-clock support.

Role Description

This is a full-time, on-site role for a Customer Support Specialist located in Indore. The role involves providing outstanding customer support and technical assistance, ensuring customer satisfaction, and addressing client inquiries or issues in a timely and effective manner. The Specialist will focus on building positive relationships with clients through excellent interpersonal skills and will leverage analytical expertise to resolve complex customer concerns.

Qualifications

• Strong skills in Customer Support and ensuring Customer Satisfaction
• Excellent Interpersonal Skills for effective communication and relationship-building
• Ability to provide Technical Support and resolve customer issues efficiently
• Strong Analytical Skills to evaluate and address customer challenges
• Proficiency in using customer support tools and software
• Proactive problem-solving approach and attention to detail
• Bachelor's degree or equivalent experience in customer service or a related field is preferred
• Prior experience in IT or technical support roles is a plus