Customer Support Specialist

0 years

1 - 4 Lacs

Posted:4 days ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

1. Handle Customer Communications: Answer all customer questions quickly via phone, email, and social media.

  • 2. Manage Returns and Refunds: Process customer requests for returns, exchanges, and refunds according to company policy.
  • 3. Solve Customer Problems: Resolve complaints efficiently and use customer feedback to suggest service improvements.
  • 4. Be a Product Expert: Know all House of Gulab products well to give customers accurate information.
  • 5. Maintain Records: Keep detailed, accurate notes of all customer interactions and resolutions in our system.

Job Type: Full-time

Pay: ₹13,297.44 - ₹36,294.87 per month

Work Location: In person

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