Company Description Important Note for Applicants: As part of our application process, you will receive an assessment immediately upon applying. This assessment is designed to take approximately 30 minutes and must be completed on a laptop. Please ensure you have a stable internet connection and a quiet environment to complete the test. We appreciate your understanding and look forward to your application! Applications without assessment wouldn't be considered. Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. Job Description More about our mission and what we offer . Reporting to the APAC CS Training Lead, you’ll be responsible for managing and facilitating Team Onboarding (TOB) for new Consumer CS agents. This means creating and delivering training materials throughout an onboarding curriculum. You’ll also leverage your skill set and knowledge in training projects meant to further enable our team's success. The role as a CS Training Specialist gives you the opportunity to: Work closely with consumer CS teams and new agents (internal and outsourced) as an integral part of their onboarding process — managing and delivering training. Plan onboarding schedules for agents and make sure they have access to all the tools and knowledge required. Work on a global team with other training specialists and senior training specialists across many of our offices. Assist our Outsourcing teams to manage their business training programs and business trainers. Assess information absorption by new agents and identify gaps in their knowledge, ensuring that the new agent is ready to join the operational team. Create and facilitate trainings for existing and new agents. Participate in training projects such as new program creation, process/product/tooling trainings, OS trainer certifications, organizational content creation, etc. Interact with stakeholders across CS functions, CS leadership, CS operations, and Vendor Management. Ensure training materials remain up to date and all new procedures are added to team wiki pages. Develop high-impact skills such as Project Management, Data Analysis, and Leadership skills. Qualifications Eligibility requirements: At least 1-2 years of experience in a training or coaching role, preferably within customer service or operations. Experience in the financial technology sector can be a plus. Bachelor's degree in a relevant field such as business, communications, or education is often preferred, though equivalent work experience may be acceptable. Familiarity with customer service best practices and operational processes. Understanding of the company's products and services is beneficial. Certifications in training or coaching (such as Certified Professional in Learning and Performance - CPLP) is preferred Additional Information We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in. Also, qualifications aren’t that important to us. If you’ve got great experience, and you’re great at articulating your thinking, we’d like to hear from you. And because we believe that diverse teams build better products, we’d especially love to hear from you if you’re from an under-represented demographic. For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram. Show more Show less

Company Description Important Note for Applicants: As part of our application process, you will receive an assessment immediately upon applying. This assessment is designed to take approximately 30 minutes and must be completed on a laptop. Please ensure you have a stable internet connection and a quiet environment to complete the test. We appreciate your understanding and look forward to your application! Applications without assessment wouldn't be considered. Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. Job Description More about our mission and what we offer . As a KYC Operations Associate Analyst, you will play a critical role in ensuring that Wise adheres to regulatory and compliance requirements. You will be responsible for conducting thorough customer due diligence, analysing customer activities, and ensuring that our KYC records are kept up to date according to our internal standards. This role is a great opportunity for people who are interested in development in the KYC domain. Job Responsibilities Customer and business onboarding: Conduct initial and ongoing Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) reviews. Take risk-based-approach decisions in your reviews ensuring risk mitigation standards are met. Collect, analyse, and verify customer information according to KYC/AML guidelines and understand potential risks associated with each customer type. Assess customer identity documents, online company registries, complex business structures, ultimate beneficial ownership, customer source of wealth documentation, adverse media screening and other sources to make your decisions. Transaction monitoring and periodic reviews: Review customer transaction history and provide insights into customer behaviour patterns that may indicate risks. Conduct periodic reviews and analyse changes in customers history and account usage. Documentation and record keeping: Ensure customer records are accurate and updated as required. Maintain organised and detailed records of customers and decisions made during the KYC process. Ensure compliance with data privacy regulations and internal data security protocols. Risk assessment and escalation: Perform and document customer risk assessment based on collected information. Escalate to relevant teams when identifying activities exceeding our internal risk tolerance. Identify potential money laundering and fraudulent activities and file Suspicious Activity Reports as needed, ensuring proper documentation and rationale. Customer communication: Effective communication with customers by the relevant communication channels that Wise operates with (e.g. phone, email, and chat). KPIs: Perform your tasks and responsibilities within the expected key performance indicators set by the leadership team. Other: Tasks that are related to the position and are assigned to you by your lead. Participating in meetings, training, internal and external events. Qualifications Excellent verbal and written English skills (additional language skills are a plus) with the ability to clearly articulate your thoughts. A minimum of 1+ years of experience in Operations, (preferably in CDD/EDD/AML or compliance roles). Basic knowledge of global KYC/AML compliance regulations and standards. Ability to take decisions and apply risk-based approach at your work Punctual, independent, proactive and willing to get things done. Excellent communication and interpersonal skills, strong organisational skills, attention to detail, analytical skills, and ability to adhere to strict KPIs in a fast paced and high pressure environment. Ability to handle routine. Ability to work autonomously within a limited variety of well-defined procedures and practices. Capable of identifying gaps in policies and processes and providing detailed feedback, including examples when possible, through the established communication channels. Flexible to work in shifts. We work when our customers need us the most including early mornings, day times, afternoons, late evenings, weekends and public holidays as per business needs. Nice To Have Education: Bachelor’s degree in Finance, Business Administration, Law, or related field Certifications: ICA, CAMS, or equivalent certification (CDD/EDD focused) Additional Information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram. Show more Show less

Company Description Important Note for Applicants: As part of our application process, you will receive an assessment immediately upon applying. This assessment is designed to take approximately 30 minutes and must be completed on a laptop. Please ensure you have a stable internet connection and a quiet environment to complete the test. We appreciate your understanding and look forward to your application! Applications without assessment wouldn't be considered. Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. Job Description More about our mission and what we offer . Role/Job Purpose As a Customer Support Agent at Wise you are the first point of contact for our Customers. You are a skilled problem solver and customer advocate. You handle complex issues with ownership and empathy across phone, chat, and email - delivering outstanding customer experiences while adapting to change, navigating ambiguity, and upholding Wise’s mission of money without borders. Key Responsibilities Provide high-quality support via phone, chat, and email with a focus on end-to-end case resolution. Resolve Customer contacts and queries with sound judgment, empathy, and minimal escalation. Meet performance targets across KPIs such as resolution rate, quality and handling time. Demonstrate advanced product and process knowledge for the assigned region or queue. Communicate clearly and professionally, adjusting tone and style based on customer context. Maintain accurate records using standardized case-handling processes. Follow security and data privacy procedures across all channels. Proactively contribute to knowledge sharing, team discussions, and continuous improvement. Take responsibility for your own learning and development through performance feedback, Wise’s Career Map and coaching from Team Leads. Embody and uphold Wise’s values in daily interactions. Qualifications Professional Experience: 1 year minimum Customer-facing experience, preferably in fintech, banking, telecom, or global contact centers. Communication Proficiency Fluency in English and the supported language for the role (where relevant). Strong English written and verbal communication skills. Work Schedule And Flexibility Flexibility in working hours and shifts. This can include morning, evening, weekend, and public holiday shifts. Working hours will be fixed at the start of the month, but activities during the shift can be flexible. Work Environment Follow working from home guidelines where applicable. Must be legally authorized to work in the assigned location. Ways Of Working Agents may be required to attend team calls, including video interactions with other offices. Open to feedback and coaching, with a clear desire for continuous improvement. Skills And Attributes Typing speed of at least 40 words per minute. Self-starter, able to work independently with knowledge resources, proactive, solution-oriented, and possess an ownership mindset. Adaptability - Able to keep up with constant change, patient, and flexible. Great fit with our values and company culture. Commitment To Diversity And Inclusion Commitment to fostering an inclusive and diverse work environment (DEI). Data Security And Compliance Data Security Awareness: Understanding and following data security procedures is critical, especially as data privacy regulations evolve. Background Checks: Clean background checks when joining and clean re-checks. Attendance And Availability In case of absence or sick leave, agents are required to provide a minimum of one-hour notice when unable to complete their shift or attend the office. Additional Information We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in. Also, qualifications aren’t that important to us. If you’ve got great experience, and you’re great at articulating your thinking, we’d like to hear from you. And because we believe that diverse teams build better products, we’d especially love to hear from you if you’re from an under-represented demographic. For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram. Show more Show less

Company Description Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. Job Description More about our mission and what we offer . Salary Range: INR 3,406,000 - 3,926,000 Per Annum + RSU's Your mission will be to deeply understand the needs of Indian customers and help your team to focus on solving their most critical problems. The focus of this team is to ensure that customers in India use Wise in the most seamless, cost-effective, convenient, and fast way. The goal for you, in this role will be to focus on and impact parts of our product that will help us scale 10x as we enable core functionality for global money transfers. You will also help create a roadmap for Wise’s expansion in India, and bring more of Wise’s features to the country. How You’ll Contribute Provide data drive insight to inform product decisions, from improving our onboarding flow to reduce friction using one product. Partner with Product Managers and other Analysts to set KPIs for the India team and monitor new product features impact on conversion, stickiness and engagement. Understand customers and the impact of our product on their lives. Build conviction on high-value areas and challenge them if there are faster or more effective ways to grow the market. Develop and execute a strategic roadmap for Wise’s expansion in India, introducing more of Wise’s innovative features to the market. Inspire a team environment where ideas are shared and openness is valued. Make contributions to the wider product goals of the company to achieve our Mission: Money without borders. Work cross-functionally with global teams to ensure alignment and integration of regional initiatives with Wise’s overall strategy. This Role Will Give You The Opportunity To Choose your path to impact – we believe people are most empowered when they can act autonomously. So rather than telling you what to do, you’ll work with your team to create a vision of your own. Of course, you can always gather feedback from smart, curious people across Wise but you’ll have the freedom to make your own calls Grow as a Product Analyst – Grow and inspire your team and others across Wise Get amazing exposure to the full breadth and depth of our product while working with a group of multi disciplinary teams of amazing, smart and dedicated product analysts, engineers, product managers, researchers, designers and many more The freedom to have real impact – The opportunities you’ll identify are key to Wise reaching future millions of customers and redefining how payments work internationally at scale Qualifications Ideal candidate would have: At least 7 years of experience Strong analytical mind and product intuition, centered around the Indian banking and financial industry. Technical skill-set in Python, advanced SQL, BI tools Experience working with technical teams (PMs, engineers, designers, analysts) Relevant experience in a data driven and complex environment with limited guidance Understanding of events data - Mixpanel / Google Analytics / Amplitude or similar Excellent data visualisation and presentation skills Hustler-mentality. You can take work beyond the analysis and get things done. Good To Have Knowledge of the fintech ecosystem in India Knowledge of regulations and competitive landscape Knowledge of utilities like Airflow/Github/DBT Experience on funnel optimization Experience in Data Science and Machine Learning Interest in learning new tools Additional Information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram. Show more Show less

Company Description Important Note for Applicants: As part of our application process, you will receive an assessment immediately upon applying. This assessment is designed to take approximately 30 minutes and must be completed on a laptop. Please ensure you have a stable internet connection and a quiet environment to complete the test. We appreciate your understanding and look forward to your application! Applications without assessment wouldn't be considered. Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. Job Description More about our mission and what we offer . Salary: 10 Lakhs INR annually + RSUs As a KYC Operations Team Lead you will oversee the daily operations of a team of KYC Analysts. Your team is responsible for conducting thorough customer due diligence reviews, analysing various customer and business activities, and ensuring that our KYC records are kept up to date according to our internal policies. The KYC Operations Team Lead is a people lead with a mindset focused on building processes that put our customers first while being aware of the risks surrounding the industry and the wider regulatory environment. Job Responsibilities Team Leadership Lead by example and drive a customer focused mindset across your team. Promote a culture of ownership and accountability. Build high-performing teams that value knowledge sharing and continuous learning. People management Coach and develop a strong team of KYC Analysts. Come up with initiatives to help your team to grow their skills, behaviours, and competencies. Design and manage development plans on identified opportunities. Conducts career map check-ins and makes recommendations for promotions, salary raises, and other decisions. Operational management Identify and propose opportunities for process improvements. Collaborate with central functions and other operational teams as needed to increase operational efficiency. Provide guidance and support on complex, high-risk cases and escalations. Be on top of admin related tasks including but not limited to scheduling, training, hiring, interviewing, organising team activities, and others. Performance management Measure team KPIs and ensure performance targets and quality standards are met while maintaining focus on customer experience. Conduct regular one on one coaching sessions, usually on a weekly or biweekly basis. Run team meetings to ensure that your team is kept up to date with the latest information, share best practices and enhance overall team spirit. Expertise Sharing Be a subject matter expert in your area with the ability to train and coach your team on operational topics. Maintain a good understanding of our regulatory obligations, internal policies, and applying a risk-based approach to deterring and preventing money laundering and financial crime. Able to perform deep dives, understand root causes of problematic cases and propose solutions to senior leadership. Planning and execution Ensure key performance indicators are being met and provide insights to other stakeholders. Take full accountability in delivering your own initiatives and making sure your team is making progress on their goals. Stakeholder management and communication Collaborate closely with your stakeholders ensuring clear communication and coordination of actions. You communicate mindfully and professionally while choosing the right formats and platforms to convey your message to a wider audience in a timely manner. Your initiatives and reports are well documented and it has a clear scope that includes potential impact in different areas. Qualifications Excellent verbal and written English skills (additional language skills are a plus) with the ability to clearly articulate your thoughts. A minimum of 2+ years of experience in Operations (preferably in CDD/EDD/AML or Risk Assessment domain). Good understanding of the regulatory framework surrounding KYC/AML. You are punctual, independent, proactive and willing to get things done. You are a fast learner, willing to become a Subject Matter Expert for your team and support them in their problem solving. You have excellent communication and interpersonal skills, strong organisational skills, great time management, and ability to work in a fast paced and high pressure environment. Ability to multi-task and take responsibility in challenging situations; You are capable of identifying gaps in policies and processes and providing detailed feedback, including examples when possible, through the established communication channels. Proven track record of taking individual ownership and responsibilities as well as being a great team-player Ability to analyze and move the team's metrics. Nice To Have Education: Bachelor’s degree in Finance, Business Administration, Law, or related field. Certifications: ICA, CAMS, or equivalent certification (EDD/AML focused). 1-2 years experience in KYC/AML, financial crime, compliance, or a related field within the financial services industry. 1-2 years experience of leading small to medium sized teams. Ability to use analytics tools like, looker, superset, or other. Additional Information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram. Show more Show less

Company Description Important Note for Applicants: As part of our application process, you will receive an assessment immediately upon applying. This assessment is designed to take approximately 30 minutes and must be completed on a laptop. Please ensure you have a stable internet connection and a quiet environment to complete the test. We appreciate your understanding and look forward to your application! Applications without assessment wouldn't be considered. Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. Job Description More about our mission and what we offer . Salary: 8 Lakhs INR annually + RSUs The Customer Support Team Lead (CSTL) is a strong leader with a mindset that allows them to build strong teams and processes that put our customers first, while providing continuous feedback from customers to various product teams. The CSTL will provide leadership to the Customer Support Team. Establish and maintain Quality Assurance, Quality Control and other processes required for an exceptional level of customer support. Customer Support Team is the primary point of contact for the Wise customers and forms a large part of the company’s profile. As such, all enquiries to Customer Support need to be acted upon with efficiency and professionalism. It is the CSTL’s primary responsibility to ensure that expectations are clearly set and that members of the Customer Support team are highly engaged, motivated, armed with all necessary equipment and software, have opportunities to contribute to tactics and strategy, and opportunities to learn and grow. The CSTL will ensure that customer service is maintained by: Liaising with the relevant departments to ensure that customer objectives are being met Ensuring a high level of product knowledge within Customer Support team members as evidenced through turnaround time of issues and ability of Customer Support to resolve issues independently Ensuring a high level of customer focus (internally and externally) with due care and attention to customer priority issues and appropriate levels of customer communications Ensuring that regular audits of communications are performed and that appropriate training is provided to personnel in this area Assigning and monitoring the customer support tickets and implementing action plans and escalation procedures to address problematic areas Developing and maintaining customer satisfaction measurement metrics Defining and implementing the procedures and policies to ensure that high-quality service is delivered to customers (both internal and external) and adherence to strict SLA’s Seeking feedback and following up information from customers Also, communicating the customers’ perception of value and quality to the business and identifying: Any bugs in the product that result in issues for the customer Any improvements that could be made to the product itself – its features or functionality – to bring it more in line with what the customer defines as quality or value Any improvements to the product’s inbuilt support functionality that could reduce customer frustration / the need to make a support call Participate directly in the product design process, to identify gaps between customer expectations and product design as early as possible The CSTL is primarily responsible for the implementation and maintenance of a Customer Support Team within the Wise. The CSTL will be the customer advocate, ensuring that all customer support requests (be they internal or external) are followed up in a timely fashion, while performing Quality Assurance and Quality Control on customer service requests ongoing. Qualifications Excellent verbal and written English skills (additional language skills are a plus) Leadership Experience is a must - at least 2 years in a team lead capacity, having led medium sized teams of at least 10 agents Customer Support Experience is a must - preferably in banking, internet, telecom industries, or international customer care centers. Open to and Flexibility in working hours/shifts (day / night, weekdays / weekends). Knowledge of data security best practices to ensure compliance and protect customer information. Self starter, able to work independently with knowledge resources, proactive, solution oriented, ownership mindset Passion for customer experience, technology, leading people and teams Ability to multi-task and take responsibility in challenging situations, as well as ability to manage, delegate and oversee cross-team projects Willingness to dive into numbers to support process improvements, prioritising, forecasting Proven track record of taking individual ownership and responsibilities beyond your main daily responsibilities as well as being a great team player Great cross team communication and listening skills Strong product knowledge Additional Information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram. Show more Show less

Company Description Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. Job Description More about our mission and what we offer . We’re looking for an experienced, energetic, and unstoppable Product Management Lead to be the first product manager in our newly launched Hyderabad office! You’ll lead our expansion efforts in India, working closely with engineering, analytics, banking, operations, marketing, and public relations to build, launch, scale, and grow products for the Indian market. And as the Hyderabad office grows and matures, you’ll play a key role in the office leadership team to recruit, hire, and lead a talented team on the ground in India. This role requires deep knowledge and experience with the payments/banking/fintech industry in India coupled with high levels of ownership, leadership, resourcefulness, and a strong drive to roll-up the sleeves to do whatever it takes to get the job done. What You’ll Do Get your hands dirty: Be the first PM on the ground in Hyderabad. Roll-up the sleeves, get into the details, write the specs/requirements, run the sprints, and do whatever it takes to launch things quickly. Own the strategy & roadmap for India: Strengthen product-market fit to grow our existing products and identify opportunities to expand by launching new products and features Define the KPIs: How do we define product-market fit? What’s a healthy growth rate for India? How do we prioritise new opportunities? Market research & analysis: Conduct market research, competitive analysis, and customer interviews to understand market trends, customer pain points, and competitive positioning. Cross-functional collaboration: Work closely with engineering, analytics, banking, compliance, marketing, and ops teams to drive alignment on problems, opportunities, and priorities. Cross-team influence: We operate in a global-regional structure with regional teams customising, localising, and building the necessary integrations to launch global products in every region. This requires exceptionally strong skills in communication, collaboration, and influence. Hire a high performing team of PMs: We’re growing fast in India and we’ll need a team of star PMs in Hyderabad to drive that growth. Qualifications 8+ years experience in the payments/banking/fintech industries in India - you’ve shipped payments/banking/fintech products in India and you have a deep understanding of the licensing/regulatory landscape Analytical mindset - you are highly data-driven and comfortable gathering your own data/analytics to inform decision-making and to measure the effectiveness of launches and campaigns Collaborative problem solver - you are resourceful, influential, and highly effective collaborating across teams to solve the most difficult problems Customer obsession - you deeply understand customer needs, pain points, and behaviors through market research, customer feedback, and data analysis Strategic thinker that gets things done - you balance strategic thinking with a high willingness to roll up the sleeves and do whatever it takes to get the job done. Exceptional written and verbal communication skills Additional Information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram. Show more Show less

Company Description Important Note for Applicants: As part of our application process, you will receive an assessment immediately upon applying This assessment is designed to take approximately 30 minutes and must be completed on a laptop Please ensure you have a stable internet connection and a quiet environment to complete the test We appreciate your understanding and look forward to your application! Applications without assessment wouldn't be considered Wise is a global technology company, building the best way to move and manage the worlds money Min fees Max ease Full speed Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money As part of our team, you will be helping us create an entirely new network for the world's money For everyone, everywhere Job Description More about our mission and what we offer As a KYC Operations Associate Analyst, you will play a critical role in ensuring that Wise adheres to regulatory and compliance requirements You will be responsible for conducting thorough customer due diligence, analysing customer activities, and ensuring that our KYC records are kept up to date according to our internal standards This role is a great opportunity for people who are interested in development in the KYC domain Job Responsibilities Customer and business onboarding: Conduct initial and ongoing Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) reviews Take risk-based-approach decisions in your reviews ensuring risk mitigation standards are met Collect, analyse, and verify customer information according to KYC/AML guidelines and understand potential risks associated with each customer type Assess customer identity documents, online company registries, complex business structures, ultimate beneficial ownership, customer source of wealth documentation, adverse media screening and other sources to make your decisions Transaction monitoring and periodic reviews: Review customer transaction history and provide insights into customer behaviour patterns that may indicate risks Conduct periodic reviews and analyse changes in customers history and account usage Documentation and record keeping: Ensure customer records are accurate and updated as required Maintain organised and detailed records of customers and decisions made during the KYC process Ensure compliance with data privacy regulations and internal data security protocols Risk assessment and escalation: Perform and document customer risk assessment based on collected information Escalate to relevant teams when identifying activities exceeding our internal risk tolerance Identify potential money laundering and fraudulent activities and file Suspicious Activity Reports as needed, ensuring proper documentation and rationale Customer communication: Effective communication with customers by the relevant communication channels that Wise operates with (e g- phone, email, and chat) KPIs: Perform your tasks and responsibilities within the expected key performance indicators set by the leadership team Other: Tasks that are related to the position and are assigned to you by your lead Participating in meetings, training, internal and external events Qualifications Excellent verbal and written English skills (additional language skills are a plus) with the ability to clearly articulate your thoughts A minimum of 1+ years of experience in Operations, (preferably in CDD/EDD/AML or compliance roles) Basic knowledge of global KYC/AML compliance regulations and standards Ability to take decisions and apply risk-based approach at your work Punctual, independent, proactive and willing to get things done Excellent communication and interpersonal skills, strong organisational skills, attention to detail, analytical skills, and ability to adhere to strict KPIs in a fast paced and high pressure environment Ability to handle routine Ability to work autonomously within a limited variety of well-defined procedures and practices Capable of identifying gaps in policies and processes and providing detailed feedback, including examples when possible, through the established communication channels Flexible to work in shifts We work when our customers need us the most including early mornings, day times, afternoons, late evenings, weekends and public holidays as per business needs Nice To Have Education: Bachelors degree in Finance, Business Administration, Law, or related field Certifications: ICA, CAMS, or equivalent certification (CDD/EDD focused) Additional Information For everyone, everywhere We're people building money without borders ? without judgement or prejudice, too We believe teams are strongest when they are diverse, equitable and inclusive We're proud to have a truly international team, and we celebrate our differences Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers If you want to find out more about what it's like to work at Wise visit Wise Jobs Keep up to date with life at Wise by following us on LinkedIn and Instagram Show more Show less

Company Description Important Note for Applicants: As part of our application process, you will receive an assessment immediately upon applying This assessment is designed to take approximately 30 minutes and must be completed on a laptop Please ensure you have a stable internet connection and a quiet environment to complete the test We appreciate your understanding and look forward to your application! Applications without assessment wouldn't be considered Wise is a global technology company, building the best way to move and manage the worlds money Min fees Max ease Full speed Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money As part of our team, you will be helping us create an entirely new network for the world's money For everyone, everywhere Job Description More about our mission and what we offer Role/Job Purpose As a Customer Support Agent at Wise you are the first point of contact for our Customers You are a skilled problem solver and customer advocate You handle complex issues with ownership and empathy across phone, chat, and email delivering outstanding customer experiences while adapting to change, navigating ambiguity, and upholding Wises mission of money without borders Key Responsibilities Provide high-quality support via phone, chat, and email with a focus on end-to-end case resolution Resolve Customer contacts and queries with sound judgment, empathy, and minimal escalation Meet performance targets across KPIs such as resolution rate, quality and handling time Demonstrate advanced product and process knowledge for the assigned region or queue Communicate clearly and professionally, adjusting tone and style based on customer context Maintain accurate records using standardized case-handling processes Follow security and data privacy procedures across all channels Proactively contribute to knowledge sharing, team discussions, and continuous improvement Take responsibility for your own learning and development through performance feedback, Wises Career Map and coaching from Team Leads Embody and uphold Wises values in daily interactions Qualifications Professional Experience: 1 year minimum Customer-facing experience, preferably in fintech, banking, telecom, or global contact centers Communication Proficiency Fluency in English and the supported language for the role (where relevant) Strong English written and verbal communication skills Work Schedule And Flexibility Flexibility in working hours and shifts This can include morning, evening, weekend, and public holiday shifts Working hours will be fixed at the start of the month, but activities during the shift can be flexible Work Environment Follow working from home guidelines where applicable Must be legally authorized to work in the assigned location Ways Of Working Agents may be required to attend team calls, including video interactions with other offices Open to feedback and coaching, with a clear desire for continuous improvement Skills And Attributes Typing speed of at least 40 words per minute Self-starter, able to work independently with knowledge resources, proactive, solution-oriented, and possess an ownership mindset Adaptability Able to keep up with constant change, patient, and flexible Great fit with our values and company culture Commitment To Diversity And Inclusion Commitment to fostering an inclusive and diverse work environment (DEI) Data Security And Compliance Data Security Awareness: Understanding and following data security procedures is critical, especially as data privacy regulations evolve Background Checks: Clean background checks when joining and clean re-checks Attendance And Availability In case of absence or sick leave, agents are required to provide a minimum of one-hour notice when unable to complete their shift or attend the office Additional Information Were people without borders ? without judgement or prejudice, too We want to work with the best people, no matter their background So if youre passionate about learning new things and keen to join our mission, youll fit right in Also, qualifications arent that important to us If youve got great experience, and youre great at articulating your thinking, wed like to hear from you And because we believe that diverse teams build better products, wed especially love to hear from you if youre from an under-represented demographic For everyone, everywhere We're people building money without borders ? without judgement or prejudice, too We believe teams are strongest when they are diverse, equitable and inclusive We're proud to have a truly international team, and we celebrate our differences Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers If you want to find out more about what it's like to work at Wise visit Wise Jobs Keep up to date with life at Wise by following us on LinkedIn and Instagram Show more Show less

Company Description Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. Job Description More about our mission and what we offer . Salary: 6,50,000 INR per annum + RSUs _________________________________________________________________ We’re looking for a Workforce Management Junior Specialist to join our Operational team in our Hyderabad office! As a member of the WFM team you will be vital in ensuring agents are scheduled to be working at the right place and at the right time. You can expect to be working with a number of stakeholders from operational teams, product teams, and analysts, across all levels. You’ll be leveraging our WFM tools, providing support and expertise to our agents and operational leads. This coupled with deep understanding of our customers' needs, you will have a direct impact on helping our customers get support when they need us as well as enabling our agents to do their best work. We are looking for superstars in both Scheduling and Intraday functions and will discuss your preference and forte during the interview rounds. Your Mission Know exactly where SLAs and our metrics stand at any given time Create regular health reports for stakeholders and have a full understanding of the status of our queues, ready to articulate to our stakeholders Understand our forecasts and be able to iterate with your expertise and provide recommendations on how we can improve Introduce alternative forecasts when asked, based on the situation Help to create and execute the strategic plan and objectives outlined on a weekly basis, as well as collaborate to achieve our higher-level OKRs Independently and proactively make decisions and take actions based on established guidelines, data analysis and best practices Communicate with precision to relevant teams about ways to improve our SLAs, operational efficiency and distribution of our agents Ensure your stakeholders are constantly aware of what you’re working on and how you’re supporting them, actively aligning on priorities and action plans Carry out all necessary tasks related to managing our queues, including reviewing and iterating forecasts, creating scheduling patterns, publishing schedules, and working with the wider WFM team to find solutions that align with our objectives Create and/or adjust agents schedules for our teams based on the latest forecasted volumes to optimise to SLAs Confidently and calmly handle incidents and manage stakeholders while devising steps to mitigate the situation Run mini projects to improve efficiency and effectiveness across our ways of working and key metrics This role will give you the opportunity to Solve a truly global challenge - our rapid growth rate, global customer base and the inherent complexity of moving money makes growing our support model a truly unique challenge right at the heart of our mission Be an impactful member of the team which will give you an opportunity to have a say in anything and everything the team will decide and build Process large amounts of raw data and present using G Suite, advanced Excel techniques, and internal tools. Qualifications Have at least 1-2 years of relevant Workforce Management experience (In-house WFM will be a plus). You possess strong problem-solving skills and can efficiently manage multiple deadlines and stakeholders with varying priorities. Additionally, you are dedicated to our mission at Wise and prioritise customer satisfaction. You’re a good communicator. You’ve got excellent verbal and written English skills and you’ve worked internationally, cross-team, or cross-geo before, so you’ll quickly pick up on how best to communicate effectively across different cultures and time zones. We want someone who can effectively communicate complex information clearly to a non WFM/technical audience. You welcome an open feedback culture, happy both giving and receiving feedback to or from anyone in the organisation. You get it done. You have track record of identifying and resolving issues independently, taking initiative even under unfamiliar or ambiguous circumstances You understand numbers. You’re keen to work with numbers and use them as a guide to solve problems but can also keep a human aspect in mind Lean knowledge to document and improve processes in a structured manner is preferred but not required Previous knowledge of contact centre planning, scheduling and intraday management using workforce management tools required Additional Information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram. Show more Show less

Company Description Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . Job Description Salary Range: 2,400,000 INR - 3,200,000 INR + RSU's The Senior Company Secretarial Assistant will support the APAC Company Secretariat team in delivering best practice governance for our APAC entities as well as ensuring compliance with all relevant legislation/regulation. The position will require a company secretary with a minimum of 7 years experience who will be able to work efficiently in an expanding ambitious company. Key Responsibilities of the Role: To provide a full governance and secretarial service to the APAC legal entities To own/support on a portfolio of APAC legal entities and provide full governance support, including minuting of quarterly Board meetings Help to design and deliver corporate governance and company secretarial standards Be involved in governance projects that sit across the APAC and Global team Interact with stakeholders on all aspects of corporate governance Horizon scan to ensure APAC is to up to date with all relevant developments in company secretarial practice, law and regulation and support the APAC Company Secretary in developing best practice as a result of these changes Contribute to Legal team strategy and planning Liaise with contacts and external service providers for Company Secretariat Any other relevant duties Qualifications What we are looking for: CGI qualified or international equivalent with 7 years experience Experience gained in an international financial services, professional services provider or technology company would be beneficial Understanding of how to navigate the requirements of a growing dynamic company Experience of using Diligent Boards and Diligent Entities Commercial and business awareness Be able to come into the office three days a week (exceptions can be discussed) Strong interpersonal and communication skills at all levels Confident and approachable Ability to be able to prioritise appropriately Flexible and hands-on approach to duties Attention to detail Good team player Additional Information What can we give you: A chance to work in an exciting and dynamic environment Working in a great friendly collaborative team Exposure to a variety of work with no day the same A chance to work independently Flexible working For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Company Description Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. Job Description More about our mission and what we offer . Salary Range: 2,400,000 INR - 3,200,000 INR + RSU's The Senior Company Secretarial Assistant will support the APAC Company Secretariat team in delivering best practice governance for our APAC entities as well as ensuring compliance with all relevant legislation/regulation. The position will require a company secretary with a minimum of 7 years experience who will be able to work efficiently in an expanding ambitious company. Key Responsibilities Of The Role To provide a full governance and secretarial service to the APAC legal entities To own/support on a portfolio of APAC legal entities and provide full governance support, including minuting of quarterly Board meetings Help to design and deliver corporate governance and company secretarial standards Be involved in governance projects that sit across the APAC and Global team Interact with stakeholders on all aspects of corporate governance Horizon scan to ensure APAC is to up to date with all relevant developments in company secretarial practice, law and regulation and support the APAC Company Secretary in developing best practice as a result of these changes Contribute to Legal team strategy and planning Liaise with contacts and external service providers for Company Secretariat Any other relevant duties Qualifications What we are looking for: CGI qualified or international equivalent with 7 years experience Experience gained in an international financial services, professional services provider or technology company would be beneficial Understanding of how to navigate the requirements of a growing dynamic company Experience of using Diligent Boards and Diligent Entities Commercial and business awareness Be able to come into the office three days a week (exceptions can be discussed) Strong interpersonal and communication skills at all levels Confident and approachable Ability to be able to prioritise appropriately Flexible and hands-on approach to duties Attention to detail Good team player Additional Information What Can We Give You A chance to work in an exciting and dynamic environment Working in a great friendly collaborative team Exposure to a variety of work with no day the same A chance to work independently Flexible working For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram. Show more Show less

Company Description Wise is a global technology company, building the best way to move and manage the worlds money, Min fees Max ease Full speed, Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money, As part of our team, you will be helping us create an entirely new network for the world's money, For everyone, everywhere, Job Description More about our mission and what we offer, Salary Range: INR 3,406,000 3,926,000 Per Annum + RSU's Your mission will be to deeply understand the needs of Indian customers and help your team to focus on solving their most critical problems, The focus of this team is to ensure that customers in India use Wise in the most seamless, cost-effective, convenient, and fast way The goal for you, in this role will be to focus on and impact parts of our product that will help us scale 10x as we enable core functionality for global money transfers You will also help create a roadmap for Wises expansion in India, and bring more of Wises features to the country, How Youll Contribute Provide data drive insight to inform product decisions, from improving our onboarding flow to reduce friction using one product, Partner with Product Managers and other Analysts to set KPIs for the India team and monitor new product features impact on conversion, stickiness and engagement, Understand customers and the impact of our product on their lives, Build conviction on high-value areas and challenge them if there are faster or more effective ways to grow the market, Develop and execute a strategic roadmap for Wises expansion in India, introducing more of Wises innovative features to the market, Inspire a team environment where ideas are shared and openness is valued, Make contributions to the wider product goals of the company to achieve our Mission: Money without borders, Work cross-functionally with global teams to ensure alignment and integration of regional initiatives with Wises overall strategy, This Role Will Give You The Opportunity To Choose your path to impact we believe people are most empowered when they can act autonomously So rather than telling you what to do, youll work with your team to create a vision of your own Of course, you can always gather feedback from smart, curious people across Wise but youll have the freedom to make your own calls Grow as a Product Analyst Grow and inspire your team and others across Wise Get amazing exposure to the full breadth and depth of our product while working with a group of multi disciplinary teams of amazing, smart and dedicated product analysts, engineers, product managers, researchers, designers and many more The freedom to have real impact The opportunities youll identify are key to Wise reaching future millions of customers and redefining how payments work internationally at scale Qualifications Ideal candidate would have: At least 7 years of experience Strong analytical mind and product intuition, centered around the Indian banking and financial industry, Technical skill-set in Python, advanced SQL, BI tools Experience working with technical teams (PMs, engineers, designers, analysts) Relevant experience in a data driven and complex environment with limited guidance Understanding of events data Mixpanel / Google Analytics / Amplitude or similar Excellent data visualisation and presentation skills Hustler-mentality You can take work beyond the analysis and get things done, Good To Have Knowledge of the fintech ecosystem in India Knowledge of regulations and competitive landscape Knowledge of utilities like Airflow/Github/DBT Experience on funnel optimization Experience in Data Science and Machine Learning Interest in learning new tools Additional Information For everyone, everywhere We're people building money without borders ? without judgement or prejudice, too We believe teams are strongest when they are diverse, equitable and inclusive, We're proud to have a truly international team, and we celebrate our differences, Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers, If you want to find out more about what it's like to work at Wise visit Wise Jobs, Keep up to date with life at Wise by following us on LinkedIn and Instagram,

Company Description Wise is a global technology company, building the best way to move and manage the worlds money, Min fees Max ease Full speed, Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money, As part of our team, you will be helping us create an entirely new network for the world's money, For everyone, everywhere, Job Description More about our mission and what we offer, CTC INR 4,200,000 5,100,000 Per Annum + RSU's Wise is opening a new office in Hyderabad that will be in the heart of product development of the company We're looking for a Senior Full Stack Engineer to join our very first product team in Hyderabad which will be part of Asia & Pacific regional expansion, APAC customers are a strong contributor to the Wise's growth India plays a crucial part of it A big part of this growth comes from new customer acquisitions, so having a fast, convenient and delightful customer onboarding journey and money movement are central to this growth Thats the mission of the India Product team, and were looking for people who can make this happen If this sounds like an exciting challenge, wed love to hear from you! Heres how youll be contributing to the team: Develop Wises products that will be used by Wises Customers to service the Indian market Disrupt the cross-border industry in India that is hugely dominated by Banks, Design onboarding and money movement solutions tailored to India markets by leveraging local KYC stack and payment ecosystem in India, Develop robust systems to seamlessly onboard customers without delays, while being compliant to local regulations, Develop scalable money movement systems that bring speed and convenience of domestic payment processing to cross border payments,, Build and maintain automations and tooling to process customer payments and data in a scalable and cost-efficient way, Utilise the observability stack and analytics to identify gaps, and unlock new opportunities for growth and operational excellence, Collaborate with various stakeholders throughout Wise, plan roadmaps with your team, and work through challenges to determine scope and realistic delivery Qualifications A bit about you! You have solid Java 17 plus knowledge and experience with Spring framework You have experience working with relational and non-relational databases, query optimisation and schema design You approach challenges with a strong product mindset, prioritise customer needs and make data-driven decisions to fix customer pain-points You have experience mentoring junior engineers and setting them up for success, You have led the design and development of complex engineering solutions and understand their broader impact on business outcomes, You have excellent communication skills and can articulate complex, technical concepts to non-technical audience You provide technical guidance and mentorship to junior and mid-level developers You have front end experience with one of JavaScript frameworks like React, Angular, or other You are familiar with Continuous Integration and deployment frameworks, but dont worry we dont expect you to know everything! Some Extra Skills And Experiences That Would Be Great You have experience with financial systems including how payments and digital onboarding flows work, You have experience in technical leadership maintain technical excellence of your team, managing performance, giving feedback, and coaching engineers to thrive, What You Can Expect As An Engineer At Wise We don't measure seniority by years of experience, but by the impact you create and the complexity of problems you can help solve As a Senior software Engineer at Wise, you would be given the licence to: Lead medium to large (8-16 engineering weeks) sized projects that have a meaningful impact on Wise product and customers Own the technical domain of your team with a view on how it should move forward Propose ideas to improve and grow your teams product Embrace long-term ownership of projects while training other engineers to reduce single points of failure Architect and design services that allow for iterative delivery and future scaling Collaborate closely across functions like product, analytics, design, and operations to ensure smooth and effective delivery To get the best view of what we expect at all levels of our engineering team, you can take a look at our Engineering Career Map Additional Information For everyone, everywhere We're people building money without borders ? without judgement or prejudice, too We believe teams are strongest when they are diverse, equitable and inclusive, We're proud to have a truly international team, and we celebrate our differences, Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers, If you want to find out more about what it's like to work at Wise visit Wise Jobs, Keep up to date with life at Wise by following us on LinkedIn and Instagram,

Company Description Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . Job Description Wise is looking for a People Operations Lead to join our team in India . In this role, you will be a key part of supporting the APAC region, with a primary focus on the Indian market . This is a unique opportunity to have a significant impact on Wise’s mission and assist business leads and teams in delivering a seamless Wiser experience throughout the entire ‘Wiser’ journey. As you focus on enhancing the Wiser experience in India, you will also contribute to the broader APAC region, further developing your skills as a people leader . Your Mission: As part of our People Operations team, your vision is to create fast, convenient, transparent Wiser support, powered by smart tech and human advice. You’ll be responsible for setting up and leading our HR Operations in India, ensuring a comprehensive People service and experience for our Wisers in this market. Key Responsibilities: Act as an HR Generalist: Until the team in India scales, you will act as an HR Generalist, managing end-to-end People operations. This includes overseeing the entire Wiser lifecycle from onboarding to off-boarding, and handling queries from our Wisers and Leads. Lead, Coach, and Up-skill: Lead, coach, and develop the team responsible for providing a comprehensive People service to our Wisers based in India. Drive People Operations Evolution: Play a key role in driving the People Operations evolution by leading projects locally and contributing globally, all focused on enhancing the Wiser experience and achieving operational excellence. Build Shared Services: Contribute to the development of Wise’s shared services by identifying tasks that can be centralized and ensuring a smooth transition. Set Development Goals: Establish aspirational development goals and performance measurement KPIs/OKRs for the team to foster continual growth and succession planning. Ensure Compliance: Ensure compliance with diverse labor, immigration, and financial regulations across multiple markets, updating processes to maintain adherence to compliance needs. Collaborate Globally: Partner with the global team and wider People tribe to recommend new approaches and changes in policy and procedures, co-creating solutions with a global and mass-customization outlook. Maximize Business Impact: Collaborate with key functional stakeholders and leaders to share data insights and trends, enabling empowered and inclusive stakeholder relationships. Embrace Growth Opportunities: Take on tasks beyond your formal job description, reflecting our commitment to flexibility and professional development. This role will give you the opportunity to: Work in a fast growing and innovative People team within a thriving business. Contribute towards the bi-annual planning cycles, collate data on project deliverables, share ideas for improvements and lead new projects. Create continuous improvement within the team: partner with your global team to recommend new approaches and changes in policy and procedures, co-creating solutions with a global and mass customization outlook. Maximise advisory impact and partnership: collaborate with the People Partners (HRBPs) and senior stakeholders to share advisory data and trends to drive empowered and inclusive stakeholder relationships. Qualifications About You: Are an Indian Citizen and based in Hyderabad Strong HR Experience: Specialize in HR operations within a fast-paced environment. At least 5-7 years of experience in a Shared Service Center and at least 4 years experience leading a team. Experienced Leader: Comfortable leading, developing, and optimizing a team, and being an evangelist of the ‘working smart’ principle. Customer-Driven: Always thinking about how to automate and improve the Wiser experience while working smarter, not harder. Data-Driven: High proficiency in data tools and visualization, using data, facts, and insights to inform your approach. Project Manager: Solutions-focused, able to prioritize problems and initiatives with the most measurable business impact. Empathetic Communicator: Able to communicate effectively with diverse people both in person and in writing. Initiative: Think creatively and customize your outlook, making informed, evidence-based, and data-driven decisions. Resilient Change Agent: Desire to change the status quo for the better, managing organizational transformation, facilitation, and training. Collaborative: Guide a variety of stakeholders, building and fostering relationships, and not afraid to challenge through healthy discussions. Effective Communicator: Understand diverse perspectives and vary your communication style based on the circumstance. Some extra skills that would be great: Financial services experience: you possess deeper insight to empower our team further with our commercial strengths, weaknesses, opportunities and threats. Additional Information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Company Description Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. Job Description More about our mission and what we offer . Wise is looking for a People Operations Lead to join our team in India . In this role, you will be a key part of supporting the APAC region, with a primary focus on the Indian market . This is a unique opportunity to have a significant impact on Wise’s mission and assist business leads and teams in delivering a seamless Wiser experience throughout the entire ‘Wiser’ journey. As you focus on enhancing the Wiser experience in India, you will also contribute to the broader APAC region, further developing your skills as a people leader . Your Mission As part of our People Operations team, your vision is to create fast, convenient, transparent Wiser support, powered by smart tech and human advice. You’ll be responsible for setting up and leading our HR Operations in India, ensuring a comprehensive People service and experience for our Wisers in this market. Key Responsibilities Act as an HR Generalist: Until the team in India scales, you will act as an HR Generalist, managing end-to-end People operations. This includes overseeing the entire Wiser lifecycle from onboarding to off-boarding, and handling queries from our Wisers and Leads. Lead, Coach, and Up-skill: Lead, coach, and develop the team responsible for providing a comprehensive People service to our Wisers based in India. Drive People Operations Evolution: Play a key role in driving the People Operations evolution by leading projects locally and contributing globally, all focused on enhancing the Wiser experience and achieving operational excellence. Build Shared Services: Contribute to the development of Wise’s shared services by identifying tasks that can be centralized and ensuring a smooth transition. Set Development Goals: Establish aspirational development goals and performance measurement KPIs/OKRs for the team to foster continual growth and succession planning. Ensure Compliance: Ensure compliance with diverse labor, immigration, and financial regulations across multiple markets, updating processes to maintain adherence to compliance needs. Collaborate Globally: Partner with the global team and wider People tribe to recommend new approaches and changes in policy and procedures, co-creating solutions with a global and mass-customization outlook. Maximize Business Impact: Collaborate with key functional stakeholders and leaders to share data insights and trends, enabling empowered and inclusive stakeholder relationships. Embrace Growth Opportunities: Take on tasks beyond your formal job description, reflecting our commitment to flexibility and professional development. This Role Will Give You The Opportunity To Work in a fast growing and innovative People team within a thriving business. Contribute towards the bi-annual planning cycles, collate data on project deliverables, share ideas for improvements and lead new projects. Create continuous improvement within the team: partner with your global team to recommend new approaches and changes in policy and procedures, co-creating solutions with a global and mass customization outlook. Maximise advisory impact and partnership: collaborate with the People Partners (HRBPs) and senior stakeholders to share advisory data and trends to drive empowered and inclusive stakeholder relationships. Qualifications About You: Are an Indian Citizen and based in Hyderabad Strong HR Experience: Specialize in HR operations within a fast-paced environment. At least 5-7 years of experience in a Shared Service Center and at least 4 years experience leading a team. Experienced Leader: Comfortable leading, developing, and optimizing a team, and being an evangelist of the ‘working smart’ principle. Customer-Driven: Always thinking about how to automate and improve the Wiser experience while working smarter, not harder. Data-Driven: High proficiency in data tools and visualization, using data, facts, and insights to inform your approach. Project Manager: Solutions-focused, able to prioritize problems and initiatives with the most measurable business impact. Empathetic Communicator: Able to communicate effectively with diverse people both in person and in writing. Initiative: Think creatively and customize your outlook, making informed, evidence-based, and data-driven decisions. Resilient Change Agent: Desire to change the status quo for the better, managing organizational transformation, facilitation, and training. Collaborative: Guide a variety of stakeholders, building and fostering relationships, and not afraid to challenge through healthy discussions. Effective Communicator: Understand diverse perspectives and vary your communication style based on the circumstance. Some Extra Skills That Would Be Great Financial services experience: you possess deeper insight to empower our team further with our commercial strengths, weaknesses, opportunities and threats. Additional Information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram. Show more Show less

Company Description Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. Job Description More about our mission and what we offer . As a Recruiter at Wise you’ll be responsible for hiring the best talent for Servicing Operations in Hyderabad. You’ll own talent management, helping Servicing Operations to scale to enable Wise to achieve our mission - money without borders. You’ll be a key member of the recruitment team with a focus on delivering exceptional talent while keeping candidate and hiring manager experience front and centre of what you do. Culture is everything to us at Wise and identifying, finding and selecting the best talent to support our highly collaborative and non-hierarchical culture is key. As a Recruiter you are vital to the overall success of Wise. The right person will have an excellent knowledge of talent management and understand how to partner effectively. Your Mission You’ll help us scale our Servicing Operations teams over the next few years so we can help more customers save money using Wise You’ll manage candidates end-to-end ensuring they receive the best possible experience in line with Wise values, even if they weren’t successful (you never know, the perfect role might come up later), and build a strong talent network locally and internationally You’ll build and develop relationships with with hiring teams, guiding them through processes Always seeking growth opportunities, not afraid to step outside of your comfort zone and take a risk Collaborate with sourcers to understand the candidate market and engage the best talent Use data to support your hiring recommendations, as well as using it to retro processes, figure out the blockers to hiring, communicate how these can be overcome and continually optimize the process to make sure it is globally scalable You'll partner with hiring teams and other People teams (e.g. People Operations), to support various initiatives (e.g. referral programs, talent mapping, salary benchmarking, etc) Qualifications You have a proven track record of hiring exceptional talent while delivering the best partnering experience to candidates and hiring teams. You are an adaptable self-starter - someone who can use their own initiative to keep things running at pace and won’t wait for answers. You are good with tooling and make data driven decisions by running reports, building dashboards and implementing new systems. You are resilient and curious by nature - you like flipping ambiguity, failures and set-backs in their head by actually using them as learning opportunities. You are a creative problem solver. A tricky role won’t get you down. It’s a challenge that just spurs you on to find a new approach and try something new. You're curious and get a real kick out of learning different skills. You are a confident communicator and influencer, comfortable talking to people of any level, whether it’s in person, on the phone or in writing. You understand how best to adapt your approach to your audience. Key Attributes Data Driven. You’re able to use data to build narratives and influence change. You can make evidence-based decisions and you’re able to use data to measure impact Flexible & adaptable. You’re able to switch effectively between tasks and deal with constantly-changing workload and priorities. Initiative. You’re able to identify and seize opportunities. You can work with limited guidance to solve problems. Big Thinker. You understand the impact of your work on the success of the company. You’re able to create well thought-through action plans built around the big picture. You consider others and you’re aware of the impact your work has on other teams. You’re always thinking and planning for scalable and sustainable solutions Additional Information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Company Description Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. Job Description More about our mission and what we offer . Salary Range - INR 40,00,000 - INR 50,00,000 Per Annum + RSU's Wise has pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their money with international multi-currency accounts. Your mission is to work with and enable our India Product, Compliance, & Risk teams to launch new products and manage our risk profile through a deep understanding of local regulatory requirements and expectations. This role provides a unique, hands-on opportunity to have an impact on Wise’s mission and help save millions more people money. This is a first line of defence (“1LOD”) hands-on role, embedded in the APAC Product Squad, based in our Hyderabad hub. Here’s How You’ll Be Contributing Collaborate on Product Design: Deeply understand regulatory needs and translate them into solutions for the Product Empower Product Teams to build risk based products, processes, and controls; Collaborate to design practical and customer-oriented product solutions while ensuring full compliance of the product; Perform pre-launch and ongoing product compliance legal and regulatory analysis and risk assessments; and Design scalable and customer-centric solutions to regulatory requirements; Offer effective advice to Product Managers on existing and forthcoming Regulations, gaps, and risks. Manage And Mitigate Regulatory Risks And The Control Environment As part of the Product Compliance & Risk Team, with an India focus, you will identify and manage FinCrime & Regulatory Risks across all products offered to customers in India Oversee the control environment for our India offering, designing effective, creative and targeted controls, and evaluating the residual risk exposure Collaborate with second line of defence (“2LOD”) Compliance & Risk colleagues, to ensure Wise Product Teams are constantly aware of the most recent regulations and guidance Work with Product Teams and the wider Compliance & Risk TeamS to implement and maintain Management Information that enables Wise to make informed decisions at the regional and Global levels Audit, Issue Management And Remediation Support & drive audit responses and, where required, challenge audit findings in collaboration with 2LOD Compliance and Product teams Develop and deliver effective issue management to mitigate FinCrime & Regulatory risks Represent Wise in meetings with banking partners, auditors, bank regulators, & other agencies, being able to clearly and effectively articulate Wise’s products and compliance framework This Role Will Give You The Opportunity To Grow your hands-on Fintech knowledge at full speed Keep compliance right at the heart of the product development cycle, in a fast-moving environment Be empowered to identify ‘regulatory problems’ and opportunities and take a lead in the solution design and implementation Qualifications Expert in FinCrime & Regulatory compliance, having a background & knowledge of Financial Regulations & Payment Systems in India with 8+ years of experience. Ability to analyse and interpret complex regulatory frameworks and apply them effectively You have experience dealing with regulatory audits and understand the expectations of local regulators/policymakers in India Experience collaborating with product and engineering teams to develop KYC and/or financial crime controls, preferably in cross-border payments business Ability to effectively communicate regulatory requirements with Product Managers and Engineers and provide practical, actionable, and value added recommendations Experience (or interest) in working in a fast-growing environment and working directly with product teams Problem solving attitude, with the ability to use regulation together with data to drive business decisions A natural owner, that drives and delivers project from inception to completion, timely and with attention to the details A true team player with a collaborative spirit and the ability to work effectively with different stakeholders across global teams A sense of camaraderie and good humour while under pressure or tight deadlines and Wisdom, a world view and talent for thinking outside the box Willingness to travel, as Wise offices are located across different countries Additional Information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Company Description Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . Job Description Salary Range - INR 40,00,000 - INR 50,00,000 Per Annum + RSU's Wise has pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their money with international multi-currency accounts. Your mission is to work with and enable our India Product, Compliance, & Risk teams to launch new products and manage our risk profile through a deep understanding of local regulatory requirements and expectations. This role provides a unique, hands-on opportunity to have an impact on Wise’s mission and help save millions more people money. This is a first line of defence (“1LOD”) hands-on role, embedded in the APAC Product Squad, based in our Hyderabad hub. Here’s how you’ll be contributing: Collaborate on Product Design: Deeply understand regulatory needs and translate them into solutions for the Product Empower Product Teams to build risk based products, processes, and controls; Collaborate to design practical and customer-oriented product solutions while ensuring full compliance of the product; Perform pre-launch and ongoing product compliance legal and regulatory analysis and risk assessments; and Design scalable and customer-centric solutions to regulatory requirements; Offer effective advice to Product Managers on existing and forthcoming Regulations, gaps, and risks. Manage and Mitigate Regulatory Risks and the Control Environment: As part of the Product Compliance & Risk Team, with an India focus, you will identify and manage FinCrime & Regulatory Risks across all products offered to customers in India Oversee the control environment for our India offering, designing effective, creative and targeted controls, and evaluating the residual risk exposure Collaborate with second line of defence (“2LOD”) Compliance & Risk colleagues, to ensure Wise Product Teams are constantly aware of the most recent regulations and guidance Work with Product Teams and the wider Compliance & Risk TeamS to implement and maintain Management Information that enables Wise to make informed decisions at the regional and Global levels Audit, issue management and remediation: Support & drive audit responses and, where required, challenge audit findings in collaboration with 2LOD Compliance and Product teams Develop and deliver effective issue management to mitigate FinCrime & Regulatory risks Represent Wise in meetings with banking partners, auditors, bank regulators, & other agencies, being able to clearly and effectively articulate Wise’s products and compliance framework This role will give you the opportunity to: Grow your hands-on Fintech knowledge at full speed Keep compliance right at the heart of the product development cycle, in a fast-moving environment Be empowered to identify ‘regulatory problems’ and opportunities and take a lead in the solution design and implementation Qualifications Expert in FinCrime & Regulatory compliance, having a background & knowledge of Financial Regulations & Payment Systems in India with 8+ years of experience. Ability to analyse and interpret complex regulatory frameworks and apply them effectively You have experience dealing with regulatory audits and understand the expectations of local regulators/policymakers in India Experience collaborating with product and engineering teams to develop KYC and/or financial crime controls, preferably in cross-border payments business Ability to effectively communicate regulatory requirements with Product Managers and Engineers and provide practical, actionable, and value added recommendations Experience (or interest) in working in a fast-growing environment and working directly with product teams Problem solving attitude, with the ability to use regulation together with data to drive business decisions A natural owner, that drives and delivers project from inception to completion, timely and with attention to the details A true team player with a collaborative spirit and the ability to work effectively with different stakeholders across global teams A sense of camaraderie and good humour while under pressure or tight deadlines and Wisdom, a world view and talent for thinking outside the box Willingness to travel, as Wise offices are located across different countries Additional Information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Company Description Important Note for Applicants: As part of our application process, you will receive an assessment immediately upon applying. This assessment is designed to take approximately 30 minutes and must be completed on a laptop. Please ensure you have a stable internet connection and a quiet environment to complete the test. We appreciate your understanding and look forward to your application! Applications without assessment wouldn't be considered. Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. Job Description More about our mission and what we offer . Salary: 10.5 Lakhs INR annually + RSUs As a KYC Operations Team Lead you will oversee the daily operations of a team of KYC Analysts. Your team is responsible for conducting thorough customer due diligence reviews, analysing various customer and business activities, and ensuring that our KYC records are kept up to date according to our internal policies. The KYC Operations Team Lead is a people lead with a mindset focused on building processes that put our customers first while being aware of the risks surrounding the industry and the wider regulatory environment. Job Responsibilities Team Leadership Lead by example and drive a customer focused mindset across your team. Promote a culture of ownership and accountability. Build high-performing teams that value knowledge sharing and continuous learning. People management Coach and develop a strong team of KYC Analysts. Come up with initiatives to help your team to grow their skills, behaviours, and competencies. Design and manage development plans on identified opportunities. Conducts career map check-ins and makes recommendations for promotions, salary raises, and other decisions. Operational management Identify and propose opportunities for process improvements. Collaborate with central functions and other operational teams as needed to increase operational efficiency. Provide guidance and support on complex, high-risk cases and escalations. Be on top of admin related tasks including but not limited to scheduling, training, hiring, interviewing, organising team activities, and others. Performance management Measure team KPIs and ensure performance targets and quality standards are met while maintaining focus on customer experience. Conduct regular one on one coaching sessions, usually on a weekly or biweekly basis. Run team meetings to ensure that your team is kept up to date with the latest information, share best practices and enhance overall team spirit. Expertise Sharing Be a subject matter expert in your area with the ability to train and coach your team on operational topics. Maintain a good understanding of our regulatory obligations, internal policies, and applying a risk-based approach to deterring and preventing money laundering and financial crime. Able to perform deep dives, understand root causes of problematic cases and propose solutions to senior leadership. Planning and execution Ensure key performance indicators are being met and provide insights to other stakeholders. Take full accountability in delivering your own initiatives and making sure your team is making progress on their goals. Stakeholder management and communication Collaborate closely with your stakeholders ensuring clear communication and coordination of actions. You communicate mindfully and professionally while choosing the right formats and platforms to convey your message to a wider audience in a timely manner. Your initiatives and reports are well documented and it has a clear scope that includes potential impact in different areas. Additional Information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.