People Operations Lead

Job Description

Company Description Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. Job Description More about our mission and what we offer . Wise is looking for a People Operations Lead to join our team in India . In this role, you will be a key part of supporting the APAC region, with a primary focus on the Indian market . This is a unique opportunity to have a significant impact on Wise’s mission and assist business leads and teams in delivering a seamless Wiser experience throughout the entire ‘Wiser’ journey. As you focus on enhancing the Wiser experience in India, you will also contribute to the broader APAC region, further developing your skills as a people leader . Your Mission As part of our People Operations team, your vision is to create fast, convenient, transparent Wiser support, powered by smart tech and human advice. You’ll be responsible for setting up and leading our HR Operations in India, ensuring a comprehensive People service and experience for our Wisers in this market. Key Responsibilities Act as an HR Generalist: Until the team in India scales, you will act as an HR Generalist, managing end-to-end People operations. This includes overseeing the entire Wiser lifecycle from onboarding to off-boarding, and handling queries from our Wisers and Leads. Lead, Coach, and Up-skill: Lead, coach, and develop the team responsible for providing a comprehensive People service to our Wisers based in India. Drive People Operations Evolution: Play a key role in driving the People Operations evolution by leading projects locally and contributing globally, all focused on enhancing the Wiser experience and achieving operational excellence. Build Shared Services: Contribute to the development of Wise’s shared services by identifying tasks that can be centralized and ensuring a smooth transition. Set Development Goals: Establish aspirational development goals and performance measurement KPIs/OKRs for the team to foster continual growth and succession planning. Ensure Compliance: Ensure compliance with diverse labor, immigration, and financial regulations across multiple markets, updating processes to maintain adherence to compliance needs. Collaborate Globally: Partner with the global team and wider People tribe to recommend new approaches and changes in policy and procedures, co-creating solutions with a global and mass-customization outlook. Maximize Business Impact: Collaborate with key functional stakeholders and leaders to share data insights and trends, enabling empowered and inclusive stakeholder relationships. Embrace Growth Opportunities: Take on tasks beyond your formal job description, reflecting our commitment to flexibility and professional development. This Role Will Give You The Opportunity To Work in a fast growing and innovative People team within a thriving business. Contribute towards the bi-annual planning cycles, collate data on project deliverables, share ideas for improvements and lead new projects. Create continuous improvement within the team: partner with your global team to recommend new approaches and changes in policy and procedures, co-creating solutions with a global and mass customization outlook. Maximise advisory impact and partnership: collaborate with the People Partners (HRBPs) and senior stakeholders to share advisory data and trends to drive empowered and inclusive stakeholder relationships. Qualifications About You: Are an Indian Citizen and based in Hyderabad Strong HR Experience: Specialize in HR operations within a fast-paced environment. At least 5-7 years of experience in a Shared Service Center and at least 4 years experience leading a team. Experienced Leader: Comfortable leading, developing, and optimizing a team, and being an evangelist of the ‘working smart’ principle. Customer-Driven: Always thinking about how to automate and improve the Wiser experience while working smarter, not harder. Data-Driven: High proficiency in data tools and visualization, using data, facts, and insights to inform your approach. Project Manager: Solutions-focused, able to prioritize problems and initiatives with the most measurable business impact. Empathetic Communicator: Able to communicate effectively with diverse people both in person and in writing. Initiative: Think creatively and customize your outlook, making informed, evidence-based, and data-driven decisions. Resilient Change Agent: Desire to change the status quo for the better, managing organizational transformation, facilitation, and training. Collaborative: Guide a variety of stakeholders, building and fostering relationships, and not afraid to challenge through healthy discussions. Effective Communicator: Understand diverse perspectives and vary your communication style based on the circumstance. Some Extra Skills That Would Be Great Financial services experience: you possess deeper insight to empower our team further with our commercial strengths, weaknesses, opportunities and threats. Additional Information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram. Show more Show less